Fashion Nova: Trendy Shopping Customer Service

Fashion Nova: Trendy Shopping Positive Reviews

Love their clothes & fast shipping!So my experience when I ordered Fashion Nova for the first time last week is exactly why I’m writing this review as well as why I ordered more clothes two days later. I ordered five items, all inexpensive and really cute. I was hoping they would be as cute in person as they were online. My clothes came and looked exactly as they did on the app, the quality was amazing, and the sizing was true to size except for one bodysuit which was honestly my fault because I didn’t read that the material wasn’t very stretchy— but now I know to order a size up and I’m DEFINITELY purchasing that bodysuit if and when it is in stock again, just in a bigger size. I decided to choose overnight+Saturday shipping (I placed my order on a Thursday). Got my order on Saturday morning. I was skeptical whether or not it was really going to come on Saturday but it did and I was really happy with how quick it came and how easy it was to track. After shopping here once, I honestly can’t even see myself shopping at any other online store. Now to the app... I have had absolutely no problems with glitching as others have described. Maybe I’m just lucky, but so far the app has ran smoothly and I have no issues with my favorites or clothes in my cart. I will add that I got standard shipping this time and I’m hoping it will still come in a timely manner. I plan on updating this once I see how long it takes for me to get my clothes w the standard..TeeeeEsssVersion: 8.1

Never had any issues up until my last order…I’ve shopping with FN for a while now and I’ve never really had any real complaints until I recently ordered about 14 items and I didn’t receive an email from FN saying that one of my items was out of stock. I got a message from SHOP saying that I was refunded for the set but when I looked on my FN account, I didn’t see a credit. The item was “Wrong way sweater pants set in green”; Everything else in my order is “on its way” except for that set. Never received a “cancellation or out of stock” email and when I tried to submit an email saying something was wrong to your support team it said that my email and order number were wrong. I logged out of my account and logged back in the email is correct. Used my order number to track my package and that’s also correct. Soo what’s going on?!?!? Tired to send different emails and I’m still receiving the same message every time “We couldn’t find any orders with that order number and email. The order number must match the email you used at checkout. Please check your entries and try again” Never had this happen before and honestly thinking about taking my business somewhere else form now on if this doesn’t get fixed..Nia2.0Version: 13.9.29

Overall good fashion app but not best for tall womenIf there was one thing I’d want Fashion Nova to do it would be to add a separate tall section. Yes, they have the option for tall jeans and their amazing! And I myself am an avid consumer of their tall options for jeans. But I want extra length in my shirts, hoodies, blouses and pants! More times I find my hoodies/long sleeved blouses pulling up over my wrists and lifting from the bottom when I move or stretch. And a lot of the time I am having to do more research before making final decisions on most items I like. I mostly ends up getting psyched out because of previous purchases and wasted money on really cute tops that I don’t wear cause they’re not long enough. Or I’m having to buy bigger sizes than needed just to get that extra length but then the clothes end up swallowing me. Their jeans are amazing for tall girls, but that’s it. I NEVER buy pants like Yoga, leggings, sweat pants or even the cute skinny business trousers because they won’t even come down to my ankles. I’ll always buy from Fashion Nova cause they are the only fashion brand to have both affordable and fashionable clothes! And also because I’ve learn to navigate through the app in what to get and what to look out for, but that does leave me on missing out of most of Fashion Nova’s really cute tops and pants all because they don’t have enough length on them.._layla17234Version: 13.9.50

Could be better!I love fashion nova! I hate experiencing issues with the app though, I’m starting to notice that sometimes it runs slow & it gets frozen. Not only that, but when I try to filter what I’m looking for by color, it will say “No Products Found” but let’s say I’m scrolling without the filter, I will see the color of the items that I was looking for. The developers definitely need to work on the consistency of that. I usually don’t have issues with the clothing but sometimes the material is thin, or the pants are too short for me. I hate dealing with the inconvenience of returning items. I do love fact that there is almost new arrivals every single day, which is such a great way to keep customers coming back. I do wish fashion nova would display a better variety of models who are ALL races, shapes, and sizes. Customers need to see short, tall, skinny, slim thick, chubby etc models. It would also be a great idea for fashion nova to include what SIZE the model is wearing, as well as the HEIGHT!!! Including the size of the clothing & the height would make a HUGE difference, & it would be way easier for customers to picture how items would look before purchasing. It has been a hassle when purchasing pants/jeans because I’m tall, & majority of the models look short. So if the model’s height & size of the clothes she’s wearing is included in the product description, it would help so much. Please take this into consideration..Gia1GiaVersion: 13.2.5

Lost my businessI lived for fashion nova. I love there sales and I love the clothes and shoes, however I made an order and i never received it. I reached out to them and they told me they were not responsible for me not receiving my thing because the shipper said it was delivered. That was just the beginning this order was over $200 and again I’m not new to them I shop so much I can be an ambassador for the company. I explained to them I checked my cameras and never received my order. I then ask for this shippers info In which they did provide. I contacted the shipper and the shipper did there investigation and stated the lost the package that they would contact fashion nova and let them no my passage was not delivered and provide me a copy of the letter and for me to follow up with FN. I did everything on my end because I never wanted a refund just my merchandise I was so looking forward to. Fashion nova told me pretty much I will not receive another shipment nor my refund. I’m so angry they really lost a loyal customer. Watch out !!!.Angry Customer 26Version: 13.4.9

Mixed feelingsI feel like the styles are very nice and priced well but sizing is key which is difficult to navigate when shopping online! The measurements for the clothing I s sometimes hard to calibrate! Women, especially, have different body types so the size charts seem kind of generic! It kinda just configures for the hour glass shape, but doesn’t tell us much about the material’s flexibility! I would love a feature where customers could post reviews along with pictures and the the size they purchased! It would make the process more transparent as we could see how well the items fit others with our body type! It very much helps to have a visual and though it may turn away some sales it would increase customer satisfaction in the long run, prompting them to buy more items as they can be more confident in the sizing! Also I had an order 2 years ago that was never delivered totaling about $150 and never received correspondence or credits after reporting! There need to be a customer service line! It only happened once but I would have appreciated communication to make this right! I haven’t ordered from here since and though I love the styles I am often strayed at the lack of a realistic view of the garments, the inconsistent customer service and the mandated credit only refunds that sometimes are never acknowledged or refunded!.AnnebmissrealVersion: 13.9.33

Wish there were some quality of life improvementsOverall a good app, they have cute clothes (although I tend to be a cheap person so I wish more of it was cheaper but that’s just a personal problem haha) that are usually good quality. Something I’d love (and I’m sure would be really helpful to others) is for them to have the option to include a picture when writing a review - obviously the clothes are going to look great on the models because they chose people who’s bodies fit societal standards the most but it’d be nice to be able to see what their clothes look like on the average person before you purchase because the body does not come with the clothes, haha. I’d definitely buy more clothes from them if that was a feature of the app but I’m usually hesitant to because I don’t want to waste my money on something that’s cute but I have no way to tell if it’ll look good on me. It would also be nice if for every product they listed what size the model was wearing. There is text that says what their non plus size models are wearing (“tops & dresses are a size small and jeans/bottoms are size 1-5) but no information for what their plus size models are wearing. These features are things that many other clothing apps and would help your customers buy things they like with more confidence. Shouldn’t be that difficult to do. :).Slimjimvamps115Version: 13.3.6

The good outweighs the badI love their clothing. As a plus size girl, it’s sometimes hard to shop online. But with FN, I’m usually happy with everything I buy. I think maybe twice I wasn’t happy, and both times it was a bodysuit. They have great selection, too. So much you honestly could never get through every single thing they have. I love their cute sets, dresses, jeans, and jackets. Every time I wear something from here I get complimented. I haven’t bought any shoes or accessories yet though. The bad- their freaking return policy. First off, I don’t understand how a huge company like that that makes millions a year can’t afford to exchanges, but it blows my mind. You have to return the stuff and buy it again in the size you *might* need. They don’t do refunds in the sense of you return it and get your money back..you get store credit and store credit only. And the list of things you can’t return is long. So just be aware of all of that before you hit purchase. You’re pretty much stuck with whatever you buy. I don’t really like that and I don’t think that’s a good or fair way to run a business but it’s literally and figuratively not my business lol. Also, read the reviews before you buy anything. FN customers are extremely good at leaving reviews, so if something ain’t it or it runs big or small..they’ll tell you!.Lindsay41190Version: 13.9.28

👍🏼The hoodies are a hit a mess not gonna lie, but I do buy a lot of their jeans. The only thing that I hate about their jeans is the zipper just falls down on your walk bend over whatever doesn’t matter what you did it just slowly falls so I’ve had a tie strings or use key rings to keep it held up, but I love the fit of their jeans. The qualities is amazing. Everything is great except for the dang zipper. It’s just annoying honestly so if they could do something about the dang zipper situation, I would buy a lot more pants, but I already have like six or seven pairs. Yeah it’s cheap. Fashion Nova gets dogged on, but they have nice jeans. Some are way too big just cause I wanted them ended up selling them, but they got some good quality stuff. I haven’t bought any shirts or jewelry but the jewelry seems cheap or like it’ll fade their hoodies aren’t really the best but they have some decent looking hoodies on the app website whatever you use but this is just an honest review I give them three stars because of the zipper situation on their jeans just about all of my pairs they all fall down the zipper that is, but it’s whatever I just bought another pair right before I made this review so this is what it is.-{Incognito}-Version: 14.0.106

I love Fashion nova butttttt....Y’all have amazing clothes okurrrr my boyfriend loves everything I buy but back in March I ordered 200 yup that’s right 200 dollars worth of clothes never received them !!! I contacted and they said they couldn’t locate my package. I’ve bought from them after that and it’s been amazing but shawty when i tell you the way they make these clothes is insane. They’re always put together really nicely but the waistbands are always super tiny no matter how much I size up. I have a curvy body with some thick legs and a small waist and they still don’t fit sometimes. Bad costumer service af !!!! And I don’t like how there’s a limit of 300 items on your wishlist girl I like to shoppppp periooodd. Y’all gotta stop making these waistbands like this and update reviews to where people can add pictures because I have a website and I know you can add fake reviews to your website/ app with names and all !!!!! Point is y’all got fire clothes with some eh decent prices but gotta update these sizes, reviews & sold out status when in cart. If you add a item to your cart and it sells out if your size it won’t tell you it’s sold out so make sure you check before buying !!!.Instagram @hb.xoxo_ 😩Version: 13.3.2

Overall!!Love me some Fashion Nova!!! The styles are cute, trendy, and shipping is usually fast. My biggest suggestion would be to allow customers to upload photos in the review section. Seeing clothing on real women with different body types would make shopping so much easier and help customers feel more confident before purchasing I would also love to see more representation in the plus-size section. Not every plus-size woman has an hourglass figure, flat stomach, or perfectly proportioned body. Some of us have bellies, back rolls, thick arms, wide calves, apron bellies, smaller hips, or different body shapes—and that’s completely normal. Show more natural bodies and everyday women modeling the clothes so we can see how items truly fit. Clothes should help women feel confident, secure, and beautiful, not insecure because they don’t look exactly like the model photos. Realistic sizing, customer photos, and more body diversity would make the shopping experience even better for all the baddies out here! 💅✨.Baddie w/A belly🥴🤎🤌🏽Version: 14.0.119

App , versus EmailI have had a bit if a problem within my phn & wife’s phn we both hv Fashion Nova app/online account, we hv separate incomes live in our own homes and share most everything . Even the perks like sharing links to friends to get discount its Legale as we are separate households yet the keep merging our different accounts . And now Im having a different time finding my purchase yet the money was taken off my Bank account card not a debit card but my cash card account payment. I font this this is a fair to kay on fashion nova alone I believe it is the phn company service We use We are working on this And please font think for one minute that i will be shopping on here for all the men in my lufe ‘ amd tgats a lit considering we hv mostly male babies. And buying as much Lady women’s and teens stuff for girls their are enough because they require more stuff .or love more stuff So do men like choices to finally a store thats heard what we’ve all been yelling for years Men like choices to.ConcreteRustyVersion: 13.4.4

Worst shipping policySo I have shopped online for fashionable for many years and I've been a loyal customer recently I purchase an item back in June 22 ordered a couple shorts a couple Bathing suit for vacation I'm going in August and then my package got delivered and then same day it got stolen and I try to reach out with customer care cause I've never got any of my package stolen or anything like that and I asked him hey my package got stolen they like oh we can't really do anything about it he's a 25% off for me that was a bigger slap on my face I spent over $200 on these items that I wanted to wear and try them out I want to be honest I will not shop with them again it's one of the worst policy that they have for shipping where they can't complies with their customer and feel empathy for them and at least give them a different delivery company or give them a refund or store credit. I will not shopped again. They have lost a loyal customer..MissBaddi3Version: 13.4.13

It’s not bad but it’s not greatFashion nova is like you win some you lose some ... I bought a bunch of jeans from fashion nova and I fell in love. The quality is great and it’s not like legging material they are actually jeans from real companies. I then went to purchasing shoes. All their heels and slides and sandals that I purchased was true to their description and fit perfectly.I then went on to purchasing tops and they were all awful. I was shocked and surprised that the shirts came out that way!! The quality to all the shirts was cheap and kind of thin .. I then bought about 2 more shirts and the quality was the same. I went back to see if it said the material would be thin and it didn’t say. I would still be shopping here but I just really only need shirts. Also their return policy is very crappy. The policy isn’t like this because of covid it’s been like this for since I been shopping here for a year 1/2. They would only really give you a refund in store credit which is bad because I really need shirts and I don’t wanna keep guess and waiting and hoping my shirt would come in a good quality!.Hello 34Version: 13.2.4

Terrible Customer ServiceI placed an $85 order, I changed the shipping address because I have moved to another state. The address change did not accept and there’s nowhere in the app that you can update your shipping address. Immediately after placing the order I reached out to customer service about my order. The confirmation email says there is a 24/7 chat or customer service line, there is no number. They would not allow me to cancel or modify the shipping address even though my order did not ship out until the next day. I reached out to customer service repeatedly and they repeatedly told me their policy is you can never cancel your order or change your shipping address. My package was delivered to the wrong address, I’ll never recover it and they will not refund my money. I loved Fashion Nova before this but I’ll never shop there again and I’ll tell everyone I know about this terrible experience and their total lack of customer service..NoahbbcffghVersion: 14.0.11

Needs workThis app could be useful but could use a lot of work. For starters, the wishlist you create disappears and reappears whenever it pleases. You cannot tell if items you may be interested in are available in other colors until you select on the actual item. However, once you select the item, it lists more available colors than there actually is. There has been a recent update to the app but it has done nothing but made items more complicated to find and search through. For instance, before the update if you searched an item it would give the results in picture forms you could clearly see, scroll, and shop through. Since the update, the items appear in a small list form that is hard to view and you must click each item to clearly see. To cut down on the inconvenience and bugs you’re better off shopping the actual site..PrettyxprezzyVersion: 6.9

Bad Experience will never shop with them againFirst I need to say that u guys need a Better system of Communication I really don’t appreciate getting a Machine when I called about my Money u guys Took out of my Bank account and didn’t send me No Confirmation number about the items I purchased a Date for Delivery or nothing and then don’t have nobody that you could even talk to after the transaction went wrongCouldn’t find the number that I could even call I got the 800 number from my bank I’ve been waiting all day to hear from somebody at this company about my money or my items I talk to my bank already so I know the money was taken out I will never shop with fashion nova again I don’t like your service and its nerve racking to not be able to straighten things out Right away I feel like I Been Robbed by u Guys Just took my Money without a Gun VERY UGLY EXPERIENCE AND BAD SERVICE GET IT TOGETHER GUYS NEVER AGAIN.Neva GirlVersion: 13.4.9

Great potentialLove this brand. Clothing is very sexy and everything I’ve purchased never missed. Although, as I am someone who is real skinny and a true xxs/23-24 in denim it is hard to online shop because this size usually isn’t an option & sizes are so different everywhere. It is hard to get a perfect fit in most cases. Usually, I’ll just go with options where others have scored the item to run small but this app would be so much more clutch if we had an option to see picture review. I like it because that way you have a chance of getting a good idea of the fit of the item. There’s been sooo many fire pieces I wanted but didn’t want to risk buying if they are “true to size” or run big based off other users. Also, there is minor tech issues that could be better. The filters and search function would be more helpful if they were a little more accurate. Other than that, thank you fashion nova, birthday outfits OTW🫶🏼🤭.Gangsta💋Version: 14.0.20

HorribleSo, I never ordered from FN. I needed a dress for my work Christmas party and I needed by a certain date. I ordered the dress FULL PRICE(when it was on sale for $27 with the Black Friday sale) long story. They said I’ll get the dress December 17,2019.... okay cool. The party is December 19, 2019 so I have time right??? Wrong. They haven’t shipped anything. No email or text update as to why it’s taking so long to process my order and ship it. No notifications at all but you took my money with no problem. I email them, I get an automated email response. Try to call and get a automated message and they hang up. So I call better business bureau and FTC and filed a complaint and also having my bank dispute a charge because I agreed to December 17 not the 19 and when I check earlier today, the date was pushed to December 24,2019. This company needs to go out of business and someone needs to sue them. I’m highly disappointed..Liza AponteVersion: 8.8

Very Disappointed with my first ever purchase.Since my message didn’t go the first time, I’ll do it again and again til you get this email. If it doesn’t find you, God will. Hello, Fashion Nova I ordered a dress a week ago, and received it on Friday September 11th. The issue of the dress was that it was too big, but I usually wear a Medium. The dress I got from TikTok was a medium and it fit me so well, but your chart is so complicated. Today I’m trying to return the dress and the dress was $50 when I bought it and it’s saying I’ll get $34 back?? Are you serious?? I never brought from Fashion Nova before. I used my mom’s card and she wants her money back, not as a “credit” nor “gift card” she wants it back in her card. If the money doesn’t return, she’ll make me call the bank. I have homecoming in 2 and half weeks, that’s on October 11th and I brought the dress last week and I need my money back to buy a smaller size. Please, return the money, NOT as credit. I need to order a smaller size before homecoming. My mom knows how to sew and stitch things, so I asked her if it was fixable but she said the way it was stitched, it wouldn’t work to reduce. Please RETURN the money to the BANK/CARD NOT CREDIT. I DONT shop at fashion nova like that. I don’t care if I sound like a Karen. With all due respect, GIVE ME MY MONEY BACK!!!!!.QRuthVersion: 14.0.83

Please fix the favorites issue!I love fashion nova so much. I have such a difficult time getting off the app. I want to buy almost everything lol. The clothes are cute and the shipping is pretty fast. Everything seems to process swiftly and accurately. The are two issues for me though. There was a dress and when I clicked on it to see it enlarged it was a completely different dress. I had to scroll down further to see the dress I was actually interested in. My second issue and the biggest one is how my favorites do not save. One day I had at least 100 things in my favorites and I went back when I was ready to buy some and every single one was gone. My sister has had the same problem as well. Please fix this issue. I always have to pull things back up when I would like to purchase them or I lose them altogether. I’ve realized I can favorite something then scroll down just a little bit and the favorite disappears..BlaqueGoddessVersion: 8.2

It’s nice but it’s the favourites section isn’t.Can’t see my favourites on the app.. kept saying I have nun when on the website I have over 200.... needs to be fixed.MonxqueVersion: 8.4

App issueThis app needs to be fix,😡😡I can’t see my favorite list on the app,also I can’t seem to put an item on the cart in order for me to buy 😤😡..this trash.Alang melVersion: 8.4

??Where are my favourites????? There was an update two weeks ago and nothing has changed this is ridiculous.NyomexoxoVersion: 8.4

Men’s sectionWould be nice if the men’s section was actually separated into different styles (pants, shoes, accessories, shirts, etc.) instead of having us scroll through the entire men’s catalogue to find one thing lol.Robfromthe6ixVersion: 1.76

I love fashionNovaThe best website of Fashion.AmayliinVersion: 14.0.119

‘Up.I’m cobVersion: 14.0.118

Good quality but bad return policyI love the dresses in fashion nova the quality is always goo but the rerun policy they need to look into it . Even when you return you order back to use the money your own money is rocket science I don’t know why . Returned policy need some adjustments.Boss Lady1789Version: 14.0.118

I totally recommendI love this brand. It’s my go to when it comes to clothing. Never been disappointed so far and I’ve been buying from them for years.BWop21Version: 14.0.115

DeliveryI live in Canada and their delivery estimated dates are inaccurate and false. I hate it…good product but if you can’t have it on time then what’s the point?.EmokGrVersion: 14.0.117

MY GO TOFashion Nova is my go to when I need to order clothes for absolutely anything. So much variety for any occasion for all sizes! Always great deals to shop with as well!.SAVY🍓Version: 14.0.115

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 14.0.118

Fashion Nova: Trendy Shopping Negative Reviews

Unbearable Glitches!!Okay so I love love love Fashion Nova, my wardrobe consists of 99.9% of Fashion Nova and then that .1% is BooHoo. My issue is the app. At first it was love at first sight. After hearting items (save for later) and adding things to my cart and purchasing them, the app custom made selections in the suggestions of what I might like and to my surprise it was extremely accurate. However one day my “save for later” disappeared. I forced closed and opened it again and they popped back up. I was like okay no problem and continued shopping and adding items to my save for later when I realized the hearted items would disappear as I would continue to scroll meaning for the last hour everything I saved for later didn’t even get saved. I went to my save for later and everything was gone. Once again I said no problem and would just text myself the outfits I wanted to buy as my save for later. However, just yesterday I went to my cart to purchase my items 50% of my cart was empty. Not because it was out of stock because it lets me know when I go to check out what’s out of stock. My items just glitched out of my cart. It made me mad because I spent days picking and choosing outfits to put together just for them to get disappear again. I had enough and deleted the app. I then went onto the website and started over completely with a whole new set of items. Please fix the app I honestly prefer maneuvering on that than going online because the app is more simple..Maranda-ClaireVersion: 7

No way to speak with a live personFashion Nova makes it difficult to place an order online, they force you to download their app. There is no way to speak with a live representative in order to ask questions and/or get help with orders. So far I am not liking this online store. Since I was unable to speak with a live agent or representative, I pray that the sizing of my order is correct. If not, I will have to return and repurchase. It should not be this hard to speak with someone and get assistance when trying to place an order. You cannot rely on the reviews because they are all over the place where some people are saying they ordered their current size and it fits, while another group is saying order a size up because it runs small and yet others stated they wished they had ordered a size smaller, so with the reciews all over the pkace, how do you decide? I guess you just pick something and pray its a correct fit. Anyway, they had a few items on their site that I was interested in, however since you cannot reach anyone with questions of any type pertaining to online orders. I tried calling their physical stores and all you get is a long winded message, then you are placed on hold after pressing 2 for a representative, only for the recording to come back & say nobody is available and to leave a message. I am not so sure whether or not I will be purchasing anything else… I hope this review helps others when thinking about purchasing from this site….Mercedees…Version: 14.0.49

Worst customer service situationHey, It’s not my first time buying clothes from fashion nova I bought a lot of stuff and I didn’t had to return even a single thing so it’s clear that I love fashion nova and I have not gone through customer service experience before. On nov 7 I ordered 8 items for my birthday on Nov 27 worth $174 so I was really excited for my clothes because I had that trust in fashion nova that it won’t disappoint me. 5 days passed so I tracked to see where my package at and it says that the package arrived in Indianapolis fedex on Nov 10 it didn’t move since then but I patiently waited because I thought that’s what I’m supposed to do but on Nov 20 I was like Wtff what’s going on, so I called fedex and asked them why my package didn’t move since Nov 10, so they said if your package was not scanned between 10 days that means your package is lost so I was like what do I have to do and they said you can contact the shipper which is fashion nova and tell them so they can claim a lost package so I googled a fashion nova customer service number and i called and it tells me to contact through online which I did by sending one email no response after 24 hours and my birthday is approaching and I literally have no clothes to wear so I end up sending them 10 emails no response in 6 days and I literally called them in every number I can possibly find in google I think some are there stores number but still no response and I can’t even leave them a voicemail because it says the voicemail box is full...Namje231Version: 13.9.21

Don’t buy from them!Please don’t waste your money buying from them. A lot of the clothes they sell are from other retail stores. I have found that just about all of their clothes are available else where online or in store for wayyyy lower prices. When I first got the app I was very happy because I love online shopping. I was constantly paying $7 for 2 day shipping and my items never arrived in 2 days more like a week and a half. My first purchase was a sweater, took almost 2 weeks to get to me but I was okay with that at the time. My boyfriend felt the sweater and said it felt cheap but I ignored him because what do guys know right??? A week later I went to my local rainbow store and saw the same exact sweater there for $10 less than what I paid for it on fashion nova!! I have received headbands and necklaces from them that broke the first time I put them on. Also customer service is horrible. They have a phone number but I was never able to get through on a call. I tried the email and they took 5 days to respond to me. The only reason people shop here is because they pay celebrities to wear their clothes. My last straw was when I purchased a few different items but they were all under different orders so they charged me $7 for each order even though I purchased them all at the same time, on the same day, on the same account, with the same card. So I ended up paying $21 for 2 day shipping only for the items to arrive almost 2 weeks later with a shirt I ordered missing. Please don’t waste your money here..Micheala P.Version: 5.2

Worrrrrst Costumer ServiceFirst time user here and most definitely my last. I ordered a couple pairs of pants back on Dec 20 and given that it was around the holidays I understood/expected the full 12 business day shipping maximum (shipping policy) without any problem. After 12 business days go by I start to question where my package is. Also note that my app keeps pushing out my “estimated delivery date” every time I checked but this would happen EVERY SINGLE DAY. So finally after no costumer service number to find on their website I send them an email. Which keep in mind also takes a couple days to get a response. After a week of going back and forth the representative tells me my package was delivered on Dec 21 and to check with my neighbors. LOL what a joke, there is no way in hell that was the truth, the site clearly states it takes up to two days to process the order EXCLUDING weekends. My order was placed on a Friday at 12pm. So let’s be reasonable here please. The very least Fashion Nova could have done would be to own up to their mistake and get me my order ASAP. I would of been happy. But what did they do?? The representative asked me to file a claim for my package! And once received it will take an 10 business days to be sorted out. Still no guarantee that I am getting my order ANY time soon. Sooooo with that said, if you really think it’s worth the risk/headache go for it. I will definitely be taking my money elsewhere in the future. ✌️.Nicole_Mila18Version: 10

First and Last time buying from this companyI don’t normally write reviews but I am livid at this point. I ordered 3 pairs of pants once it arrives I notice one of the pants is missing it’s button, I contact customer support by email because there is NO phone number to speak to someone. On top of getting defective items I started a return and I had to pay for the return myself $7.99 to ship it back, I get an email saying they received my return but cannot issues me a refund to my original payment and they will be giving me an e-gift card that I can ONLY use at their store, I was told prior that I would receive my refund to the original payment and I’ve contacted them twice about it only to be sent a copy paste from the first email that they DO NOT issue refunds but only store credit.. like? What? I’ve never seen a company that is legitimate not offer the option to refund to the original payment. Mind you these purchases were gifts as Christmas is around the corner and they were defective so now I have no products and no refund, and now I have it set in my mind I’m never buying from fashion nova ever again. But now I have store credit to a store I don’t wanna support any longer. So if you buy from them make sure you absolutely love what you’re buying and that it’s going to fit cause the refund process is a nightmare. They do not care about customer satisfaction at all..RicanMamii__Version: 13.9.41

HorribleOk, my closet consists of 50% FashionNova and the other half, Forver21. I clearly love their styles or used to love this company with so many purchases I’ve made. However I’ve come to the realization that they don’t care about their customers. The customer service is CRAP! They give a number to call that will never have a representative to reach and the only way to communicate effectively is through email. So why even have a number?! They only give store credit which I hate because their items are like hit or miss. I had these shades from them that broke in literally one week and the most itchy dress that looked nothing like the material advertised on the app. Or I’ll have a dress from them that won’t stop spilling glitter in my room or these visors that lasted way longer than I thought would and really keep the sun away. You just really never know what you’re going to get. It’s like opening up a birthday surprise each time and just wishing you’ll like it. I end up having to keep shopping in order to not waste my store credit. On the other hand, dont get me started on their social media. You can spend so much money on that store and post each item and because you lack likes they won’t add you to their online pages. Even when they’re tagged in your post. It just proves to show lack of appreciation for customers with social media, store credit and limited ways of contact..Indjina JeanVersion: 8.4

The CompanyMy rating is more for the company policies than the app. It’s absurd they charge you for returns or exchanges. Absolutely absurd. On the plus side, this is the only company I’ve bought pants from that I don’t need to get altered or wear a belt with. For girls with big butts or anterior pelvic tilts, the pants are tailored to your body type. The quality is medium-low, so I don’t understand the prices most of the time. The clothes don’t last long, and I cycle mine with many other pieces so I don’t feel like you get good cost per wear before they begin to pill, tear, or fall apart. But they often have decent sales so that’s a plus. Then there’s the actual app. It’s clean and works, except the search function is really dumb. When you search for something you can’t really filter your search. You just have to be specific about what you’re looking for and even then not everything comes up like when using a computer. So over all I try to avoid making purchases from this company. I’d go here for a pair of pants in a bright color or something trendy like that which I don’t want to get altered and won’t be upset about only wearing for a short time. But for core basics, you can get better quality for the same cost from other companies who gladly cover your returns and exchanges..Tap49Version: 13.9.35

Beware, never shopping here again!I loved fashion nova shopped on it for years. The clothes are a 50/50 chance of being decent or being cheap, but I didn’t mind to much since I could always return them. Note you have to pay for your own return shipping 😑. Their return policy is not very customer friendly. Now I don’t know if fashion nova is going down the drain or if I just had some unfortunate luck, but I’ve order 2 packages with various items in each one over the past few months. The first item never arrived and their customer service is a JOKE. No customer service #, no live chat, no available representatives. They have 1 email for all and any issues that responds with automated messages, if your LUCKY you’ll get a real person to respond even then the response time is ridiculous. Now they did refund me my missing order but it took about over a month. I started looking fashion nova up online to see if I could find a customer service number instead I found numerous reviews of customers with th exact same issue. Apparently the whole missing package, no response from the company, and no refund is VERY common. Which is very upsetting because most of their clothes are over priced for the quality of them. This second package took a ridiculous about of time to arrive and it kept getting delayed numerous times and as usually no response from fashion nova or the carrier which is a private company. In conclusion, both fashion nova and their shipping carrier have crappy service! But hey some clothes on here are cute so take the chance if you’d like, but I know I will never shop here again..Formershopper101Version: 8.9

Was in love but now I feel very disappointedI really love fashion nova, but this last purchase experience has been a nightmare. I’ve been going back and forth with customer service trying to find out why only half of my items were sent and no refund or any notification email or explanation has been sent to me as to why I only received half of my order. Additionally, the customer care rep keeps referring to another order # that isn’t the one I’m talking about and she keeps responding with “copy and paste” customer care responses and not actually helping me find out why I’m not receiving my refund. Like I said, I’ve got a closet full of FN but this whole experience has really put a sour taste in my mouth. I don’t know if I’ll continue to shop with you guys if you can’t get your “system” under control. The whole “our system is unable to recognize when things are over-purchased and go out of stock” crap is complete bogus and looks really bad on your part. we shouldn’t even be able to add things let alone purchase them to our cart if it is out of stock. “overselling” an item is not a way to keep business either. I hope this issue gets resolved but I am very weary and honestly unmotivated to buy anything else right now. I missed out on all the Black Friday/ Cyber Monday deals because of this mess..Smurfette8908Version: 5.1

App problems.~I’ve been shopping from fashionnova regularly, adding items to my favorites made shopping easier because l wouldn’t have to look for the item all over again, apparently every time l add something to my favorites and go back to find it, it’s not there anymore, my favorite list is always the same and it doesn’t add up the new items that I’ve liked and it is really annoying to that point that l don’t even wanna shop anymore. I like adding things to my favorites so when l decide to buy stuff l just look through my favorites. I don’t know if I’m the only one having this problem but hopefully y’all fix this issue because l will no longer shop here as much as l like it cuz it’s just so irritating. Online websites are supposed to make shopping easier not more complicated. ~Another problem l had was paying for an item l didn’t even receive because it was out of stock, first off why let me buy it if it’s out of stock? ~ l suggest calling them for anything rather than just emailing them, it takes forever for them to respond, sometimes they don’t even respond at all. ~ l don’t see why do l have to pay for shipping when l return them, technically l don’t even get the full refund of the item just because l had to pay shipping to return it..Linda HasipiVersion: 5.4

GREAT CLOTHES, ABYSMAL CUSTOMER SERVICEThe clothes are AWESOME. You can tell that whoever sews for them knows exactly how to accentuate a woman’s figure. Some of the things are cheaply made so be careful of things that may look flimsy; they WILL be flimsy. If you’re not one for your chest hanging out, just take a little time and keep browsing through the site, you will find decent and beautiful things. The clothes deserve 5 stars!! However, their customer service is ZERO, ZIP, NADA. You better hope and pray to God that you never encounter any customer service issues with them or you will shed tears of blood. They let you purchase items that are sold out, then they mail you what they have available and try to issue a store credit for what they don’t have. How dare you?!! Store credit! I had to fight to get my actual funds back. I had to initiate a disputed with my bank because they didn’t want to give me my refund. They got salty and refused to issue a prior pending store credit for an item that was returned months before. They finally refunded my money after almost 8 months and then issued the prior pending credit ONE YEAR LATER!! I kid you not. Nobody answers the phones, email is not helpful. Their customer practices border on fraudulent, especially for a company in California. GREAT CLOTHES though..OsheybaddestVersion: 5.5

Delivery problems and bad customer care!!After my recent experience. I will never shop with fashonova again. I made 3 orders on 3 separate accounts in the same day due to contemplating and a busy schedule. 2 of my packages arrived the same day with no issues. The last order which was the first one I made did not arrive. I put in a issue and it said to wait 2 days to see if it’ll turn up. I wait, still no package I put in another saying that I never received it and they sent me a picture of my package at a WRONG house and said that since it was delivered they couldn’t help me or issue a refund. They also suggested that I look around or ask neighbors for my package. The photo showed a very small part of whatever house or building with no house number the package was sent to, so even if I wanted to I could not go and ask about my package. Also even if I could, that was a very unsafe suggestion to give to a black woman. Me not willing to put my life in danger over a mistake I did not make I put in another issue stating that is was not my house where I received another email stating the same thing. There is not a number to call to speak to a representative about the issue nor can I send a picture to show that it was delivered to the wrong place..Nicklepickle254Version: 14.0.0

Horrible customer service/ brandThis is my second time shopping with this brand, and each time there has been a problem. I am only shopping with them this time because I had to use the store credit provided because they “don’t do refunds”. So make sure you are aware you will not be getting your money back and that the quality of these clothes is not worth your money anyways. I contacted customer service because I accidentally put in the wrong address when ordering since it was connected to my shop pay app and I recently changed locations (which not blaming them, totally my fault I didn’t know that my shop pay app already inserted my location), but I was met with an automated message because this greedy millionaire who is chilling in LA doesn’t want to hire workers that will actually help you with your problems. So don’t expect to receive any customer service from this brand because there is none. Also if you are dealing with the same problem with wanting a refund but they only provide you with store credit, talk to your bank and they, 9 times out of 10, should be able to help you get your money back (which I will be doing again in the future). Stay safe baddies.Tay5647Version: 14.0.45

It's disgustingIt's disgusting because first they don't have the measurement tables for the products and body, second you order something and it arrives if not too small too big, the shoes are cute but very uncomfortable there are always problems with the sizes, the bags are cute but they are always very small than what you see in the photos, the problem with the sizes with both the clothes and the shoes and the bags, you make a return and you have to pay for shipping, the package and to top it off they don't give you a refund but they give you your money back in the form of a gift card and one does not want to buy again to have the same problem, one wants their money back, I am so upset with this application it is a disgusting platform, they steal from you in all ways because it is even expensive Es un asco por que primero no tienen las tablas de medidas de los productos y cuerpo, segundo pides algo y te llega si no muy pequeño muy grande, los zapatos son lindos pero muy incómodos igual siempre hay problemas con las tallas, las bolsas son lindas pero siempre son muy pequeñas a lo que ves en las fotos, el problema de las tallas en tanto con la ropa como con los zapatos y las bolsas, haces una devolución y tienes que pagar el envío, el paquete y de colmo no te hacen un rembolso si no que te devuelven el dinero en forma de tarjeta de regalo y uno no quiere volver a comprar para tener el mismo problema, uno quiere su dinero de vuelta, estoy tan molesta con esta aplicacion es un asco de plataforma, te roban en todas formas por que hasta cara es.Orianachacin8Version: 14.0.33

YikesI really likes fashion nova to begin with but its just too much inconvenience at this point. Some items are basically a hit or miss. Then at one point they refused to let me return my item since I guess they count the 30 days from when I ordered it & not when I received it. Then I had to pay shipping even though they advertised free shipping. When I asked if I could get a refund because I basically paid for shipping for no reason, they said I couldn't because its already been done even though I was supposed to get free shipping. Then 2 day shipping is at least a week in which I also complained about in an email because again, I paid for faster shipping which I skill didn't get. Another inconvenient time was when i order two by mistake and i could not cancel or return the item. Then most recently, my two day shipping came 10 days after the "two day shipping" with missing items & when i reached out to them, no one answers their emails or phone. I was on hold for over 20 minutes and finally a little after it hit 5, they said they were closed and couldn't help even though i called before 5. After this last order, i can no longer go through this struggle again. I think I’ll stick with somewhere more reliable..Anon99_Version: 5.0

So many glitches and mess ups!My very first order. This was not my first time having the app, I use to have it in 2019. When I downloaded it this time around, I was sure to update all of my information for this exact reason. When I went to submit my order, I got the email saying the it was confirmed. (Awesome) I actually didn’t check to email. I only checked to make sure that they took the right amount from my card. So I will admit that this one was mainly my fault. About a week and a half goes by and I see that for some reason they tell me that it’s in Illinois heading to my old address! HUH?? I then go check the app and they literally are sending it there. I tried to find a way to contact customer support and get things changed around. THERE IS NO WAY TO CONTACT ANYONE! So I go ahead and take my Loss because it was my fault FAST FORWARD to October 13!!!!! That morning I decided that I wanted to try again and that I would double check the the address is correct and all of my information is right! Now, after thoroughly checking over my order, I went ahead and pushed the order through. After I had gotten all of the emails I see THE EXACT SAME PROBLEM WITH THE ADDRESS! So I go to cancel the order and GUESS WHAT?!??!??! It’s not showing up on the app in my recent orders. Now this wouldn’t be a problem if they hadn’t already taken my money, BUT THEY DID. And once again I’m frantically looking around for a call center, or hotline, any kind of customer support, and had NOT EVEN an ounce of luck! I’m on the app searching everyday for a customer support or a way to find the order and cancel it…..and nothing. AFTER ALL OF THIS, I will never be using fashion nova again! And if someone could let me know the customer support number that would be so great..EfkfjfjVersion: 14.0.37

Trash storeThe fit is way off, all their pants are too big. And they mislabeled a pair of jeans I purchased. Outside tag had one size, and inside tag had a size bigger. Upon returning my items, which was over $50, I recv’d an $18 “gift card” since they will not give you your actual money back. So I need to keep buying from their site or take the L on losing my money. They will not give back full amount of items and couldn’t care less that they have clothing mislabeled. All their pants have a lot of extra material in them, everything comes past my belly button, I have not been able to eat anything I’ve bought. The few things I did keep I have donated, because even after washing they don’t shrink enough to fit. I will never but from them again. They are a scam company and they literally keep your money. I’ve been going back and forth with them for a week now and they send me the same generic replies. Trying to decide if it’s worth pursuing legal action. Because it’s just the point, they should not be able to get away with their shady business practices. I’ve accepted the fact that I’ll never get my money back. They are trash. And I hope they actually read this!.M.S.2008Version: 14.0.113

A lot of issues.I wanna start of by saying i love their clothes however there is a lot of issues and i will no longer be buying from fashion nova again. So i had a issue the other day where i had a lot of stuff in my bad and i saved up to buy it after i purchase it it said there was a network error so i swiped out of the app and went back on and my bag was still there so i was like oh there was a error and my purchase must not of gone threw so i buy it again and it says network issue AGAIN … i swipe out and swipe back on my bag is gone i go to my orders and it purchased TWICE!!!! I reach out to customer service multiple times and they REFUSED to cancel my the second order, i honestly believe they are scamming people because for any clothing brand or brand in general there is absolutely NO REASON you can’t cancel a order remember that!! Now i was like ok i can just return i go to start a return and only ONE item is returnable so i cant get any of my money back. Not to mention the return fee is $7 which is SO unnecessary. I have informed many other fashion nova customers about this situation so they will be losing a lot of customers i advice u to find another clothing website. :).Ash1Ash19Version: 14.0.28

Missing itemsI ordered some things from fashion nova because I am going on a cruise. One of my packages didn’t make it. I wrote the customer service they said it was marked delivered by someone named shivers. That is not my last name I don’t know anyone with that last name. The communication was going well I was expressing how I needed the items to complete my look for the cruise and I also ordered so support items. All together my package was into two separate deliveries the one with my clothes I got and loved the other I did not get. At first customer was great and even told me that I had three options I can get a full refund, store credit or have the items reshipped. We spoke about shipping times and I was told that even though they could not let me know then when the items would be shipped it would be shipped priority, cool great and I would just hope they would be here before I left because at that time it was more than enough time for them to ship and get my items to me. THEE next morning surprise to me I get an email stating that I would need to report this to ups file a claim wait 15 days to see what they say and blah, blah, blah imagine my surprise right because I had literally just had a conversation with someone saying they would ship my items out. The whole situation is crazy and was just handled correctly at all because of that’s the case why wasn’t this ups file a claim the first thing that was said to me at this point I had been talking to customer service for a few days and this was never brought up. So unprofessional I just want my money back because now I have to go spend more money somewhere else to get what I already ordered so once. Fashion nova didn’t care, won’t care. This will just be a blip in their time that they won’t even remember but it was definitely disappointing..Nai_Nai7Version: 14.0.118

DO NOT PURCHASE ON THIS SIDE WEDI had always had successful purchases with this site wed; but 2 weeks ago I made 2 purchase orders and for some reason they were sent to my billing address and not to my regular shipping address, then I lost these two packages since I sent many emails trying to contact someone to notify me of the error and that was fixed before the shipment was made but I was never answered back , the same instant I realized the error I tried to cancel it (we talked about I made the order and the minute I tried to fix the error ) but they do not give you option to cancel. I've also been trying to communicate to your customer service line and it's never working, I was in the chat they offer as support but it didn't work next to the 6 emails you send. The last email I received is that my order was delivered; which wasn't so because my billing address is my sister's house and she never received any package. And now I'm waiting for my second package to be lost too. DO NOT PURCHASE ON THIS SITE WED THEY DO NOT FOLLOW THE RULES OF ONLINE PURCHASES INVESTED ON GOOGLE AND WILL AE WILL NOTICE THAT THEY ALREADY HAVE INA DEMANDAN FOR HAVING NO CANCELLATION POLICY AND MORE. NO COMPREN EN ESTA PÁGINA ANTERIORMENTE YA HA TENIDO MILLONARIAS DEMANDAS POR NO SEGUIR POLÍTICAS DE ENVÍO ( como darte un tracking number ) O DEVOLUCION DE DINERO..LsandrithVersion: 13.4.1

What the heck is going on with your shippingI have been so excited to try Fashion Nova, I finally got together a shopping cart of 7 items and purchased them AFTER I purchased the items I got a notice at the bottom of my confirmation saying that “because of your transition to a new warehouse there may be 8-10 day delays in shipping your order.” My order has gone ELEVEN days with no change. No shipment, no processing. And today I got an email disclaiming that if I’d like to cancel Fashion Nova would happily give me a refund because they had “no idea when my items would ship.” I LIKED the items in my bag, and many of them have sold out now. How is this a way to treat your customers, especially new ones like myself. I am disappointed that you spend so much money and time on social media advertising, and you make your company seem so impressive and catering to women and when people actually ORDER you almost try to get them to refund so you don’t have to worry about their order. New warehouse or not, you should be able to process and ship orders correctly during your transition or you should not operate at all..DesssssieeeeeVersion: 4.9

HorribleI ordered a dress 19 days ago for my birthday. Overnight shipping too. I ordered it at the beginning of the week to get it by that Saturday. I checked the next day and they said it would be shipped by the next day... okay awesome. It never came so I checked again and the shipping date changed to that Friday. The day before my birthday party. Okay. Thennn later the shipping date changed to MONDAY. So I never got the dress on time for my birthday. Didn’t even get it for Christmas... or New Years. The date keeps getting pushed further and further along. Keep in mind that I paid for ONE DAY SHIPPING. Now I’m supposed to get the dress sometime next week but seeing how the trend is, I doubt I’ll even get it then. I’ve tried contacting fashionnova only to be completely ignored by them, and my friend who got me my gift card for my birthday also contacted them a while back but they had the worst possible customer service with her and I almost didn’t even get the gift card for my birthday. You would think a huge brand like this would be better about treating their customers like humans but no. They’re just as fake and plastic as the models they use. Thanks for partially ruining my birthday.ErincostesVersion: 9.9

Very dissatisfied.The clothes that you get from this site are very cute and they usually fit depending on your size. But my issue is with shipment of the orders. When you go to buy your clothing you get an estimate arrival time, and you can even choose to pay more if you want your shipment to be ordered faster. I ordered and just had regular shipping,which was estimated as 4 to 7. Once I paid for the clothes and receive the tracking number, the weight is longer than 4 to 7 days even though that’s what I was told before I paid. After receiving the tracking number I was told my order would arrive on 28 June. The order has still not arrived and the worst part about this is that they do not have a customer service number to where you can speak to an actual person so you’re left to deal with the help center which is not very helpful. I would think with fashion nova being such a big brand they would have better shipping, you have better shipping experiences from smaller brands that have just started, they are disappointing..Dayanirra ❣️Version: 13.4.13

Tweak the App a bit moreI am not one to submit reviews but I love your clothing and I would like to continue shopping but I mostly use my phone and so I thought I’d ask about tweaking the app to our liking. I’m sure I am not the only one to have suggested this. Anyways, when you select collections then the collection you want let’s say jeans and then while you’re viewing the jeans it doesn’t let you just go back to the list of collections. When I slide from the left side of my iPhone. Just the menu comes up. It’s very irritating and a waste of time. Also please provide filter options. I should be allowed to view from most popular or price. It’s ridiculous that I have to keep scrolling until I find something I both like and that has good reviews and is within my price range. Lastly but not most importantly, it would be wonderful to see customers photos as well. The models used are extremely thin around the waist and they’re so unrealistic. Seriously continue using the models. Whatever but allow us to see real pics of people actually wearing the clothes as well. Thank you..BitterveinsVersion: 1.86

Can No Longer Email Customer Service and They Disabled Unused Gift Card Funds!I’ve ordered from here 4x and the first time I had an issue with their same day delivery being delivered the next day while I was on my work trip, that the clothes were needed for. At least I was able to email an actual person then. They didn’t want to refund me but I returned all items and demanded one. Now I’ve ordered two dresses that are similar cuts and lengths. I ordered the same size in a medium. One is so big at the top that it just falls down my stomach and is sewn crooked. The other is so tight that it can’t zip up all the way. Now you can’t even email them because they’ve strategically redirected you to their “Help” center that doesn’t help with specific issues at all. They base all their prompts on their FAQs. No chat, no number, no email. In addition to that my biggest qualm is that I had a $180 digital gift card that was unused and when I went to checkout it had been disabled!!Everything convenient about them has become inconvenient and they steal your money that has no expiration without explanation..FB SalonVersion: 14.0.62

Subtract one star from rating aboveTrue rating: zero star The website disregarded the shipping address I ENTERED and somehow pulled an old address from my card when I clicked submit to pay. I contacted them immediately to change the address, they responded they couldn’t (even though I contacted them a minute after placing the order). I asked them to cancel, they still said they were unable to cancel and I would have to ‘return the package after receiving it.” When I have absolutely no access to the address it is being shipped to…The funniest (read most annoying) part is the order they insisted they couldn’t cancel or change didn’t get processed for shipping until 4 days after I ordered it, yet they ‘couldn’t make any changes because they were working so diligently to process the order’ and I’d have to reach out to ups directly. When I contacted ups, I was told I couldn’t change the whole address as the receiver and my best bet would be to contact the sender and have them make changes. Don’t you just love being sent in circles? I wish I could give zero stars!.Tired is an understatementVersion: 14.0.49

App for what?!Came to complain and noticed that many are having the same problem. At this point I feel like FN is beyond customer service! Who cares about the little people that made this company now?! 1st., The app is a complete waste of space and time! Biggest complaint is that I can’t save favorites! What an inconvenience to go to spend your money and have to search through 100,000 items and you either can’t find it or now that you have it’s sold out! Or how about actually ordering an item or 4 in my case only to find out through email that not only do they not have what you were able to put in your cart and pay for but now your stuck with a store credit! That’s ludicrous!! Why let me check out with items if you know it’s out of stock?! I’ve learned to read the reviews more bc sometimes people say in the review section “this items out of stock, don’t purchase!” Smh I’ve erased and downloaded the multiple times to the point of erasing and just saving the actual website page to my home screen! It’s basically a hit or miss with FN! You either have really good luck or it’s terrible!.KjTWilliamsVersion: 6.3

Terrible tracking serviceI never had any issues with my fashion nova arriving on time, mind you I’m over seas stationed in japan so i understand that shipping can be up to 3 weeks. I placed an order on November 2nd, it was an outfit for my baby shower and it was said to deliver december 2nd, my baby shower is on december 4th. When the time came, my package STILL didn’t arrive so I contacted support asking for a refund and they told me I can’t get one until my package is delivered etc and my package is on the way. So i had to buy another outfit for my baby shower and I noticed the delivery date went from december 3rd to 10th to 15th to the 23rd. On december 12th I contacted support AGAIN and cussed them out in an email saying I want my money back because it’s been OVER A MONTH since i ordered my package, the next day they responded saying they can either replace the product or give me a full refund and OF COURSE i demanded to get my money back because it’s ridiculous that my package has not arrived after 6 WEEKS OF WAITING. Overall i got my money back so if anyone is having the same issue keep emailing support..Hadji fidgetingVersion: 13.9.24

Don’t shop thereAttention Canadian shoppers! ⚠️ They lie about the price, you’d think it’s in CAD but just when your order is placed it shows you that it is in fact USD and you CANNOT CANCEL the order. I am extremely irritated by this because not only they false advertise but they will make you pay full expenses to ship the items back to them..Michelle-AgatheVersion: 13.2.3

——NEEDS BASIC FEATURES——It’s fine. Love FashionNova, but it’s missing basic features that other shopping apps have. It needs to describe the model (height, size she’s wearing, etc.) The other items featured in a picture should be tagged somewhere. When I don’t like the shirt but love the pants or hat or earrings, I’d like an easy way to find it. H&M has the Match With This feature and so does Zara, so I would think FN would have it too. It’s also annoying when the app restarts even when I visit it within the same minute. I don’t want to worry about not being able to reply to a friend because I’m deep in the New Arrivals and don’t want to lose my spot. Also there’s a new glitch! Every time i click on an item it won’t let me interact with the page or scroll for a minute. I don’t know why this new lag is here..GabetaVersion: 8.8

FavoritesI « heart » many products and it does not show in my favorite list..Perz1111Version: 8.4

😩Every-time I add items to my favourites they aren’t ever there.... I use to order from here all the time and now the app is just trash..HansuteoosVersion: 8.1

Package missing?Order in November didn’t get the tracking number until beginning of December. It’s been a month and haven’t received my clothing; ordered before and it came fast but usually it doesn’t take over a month to ship to Canada?.SavageputaVersion: 5.3

If ur from 🇨🇦 don’t waste your timeIf u want to order clothes into Canada, not only are u.s. prices only displayed but they love to put in the fine lines that there will be duties and taxes owed on ur package that you’re only informed of the day your package is arriving and you’ll have to pay an additional $60 on top of the $50 you spend a tank top and $15 for shipping. NEVER WASTING MY MONEY ON THIS SITE AGAIN!!!!! You can find everything for cheaper on better websites that dont hold your package hostage until fees are paid..BleachandtoneVersion: 13.2.1

ShippingI payed extra money so I can get my shipping easily but it turn out I need to pay more money so I can receive my order and wait for more days.Zherlein Kei AnneVersion: 8.8

Take the stuff that’s NOT AVAILABLE OFFNo idea why they keep showing the clothes/items that are not available and they haven’t been available for months. TAKE THEM OUT. So ridiculous.BsbdycudkslalVersion: 14.0.27

Won’t let me sign back into my account or make a new oneTruly something is wrong with this app it won’t let me sign back into my account and your first discount you get for making a account expires after 14 days of making the account. So stupid fix your app.Naomi_10000Version: 14.0.23

Fix the issue!The app is non functional for 5 days now!.JusnellsVersion: 14.0.21

Wish I wouldn’tEvery time the app opens it crashes.JemxyVersion: 13.9.26

Custom duties trapFashion Nova is big trap for Canadian order. Canadian orders paid 13% tax while place an order and then after courier service send Email to pay another 25% custom duties to deliver parcel. This is so annoying.Shamy93Version: 13.4.9

Nothing fits and no refundSo I did an order to Fashion Nova for the first time. I checked all the size and all to be sure everything will fit me, but hey barely nothing fits! I send them a message and explain it to them, but they just want to refund me with a gift card. I’m mad because I spend a lot of money and I will not use a gift card to a shop I’m really disapointed in and now i’m really disapointed in the costumer service! Oh and they don’t want to cancel the order I did yesterday because I had faith in their clothes and because they had a sale... So yeah i’m really sad, I just want my money back because I need it and I don’t want any problems :(.SabrinaLanthierVersion: 13.2.4

.Customer service is terrible they barely respond. If you have a problem they’re not helpful at all. It’s very hard to track your order. The app is not so bad.PatbubblesVersion: 13.2.2

Bad qualityThe prices are “cheap” ( expensive for the quality u receive) . Of course the use models with the perfect body and a lot of photoshop cuz the clothes are super BAD quality.Venice09090909Version: 13.2.2

ShippingExtremely terrible shipping. They say they will give you updates. They don’t for days on end. You pay for faster shipping you will not receive it. I have been waiting two months now for my order that they said would take 7 days. Have gone through this twice now. Will no longer shop with fashion nova. Plus you can find way better quality clothes for actually cheaper lol..Iphoneuser890754Version: 13.2.1

What a waste of money!! No refundsI had just ordered a few times & expected it to cost it me $64, they had not mentioned it is in Canadian or usd dollars. At the checkout I received a final amount for the discount code and it mentions the total 74 ( including pay for shipping) but beforehand it said I’m qualified for free shipping... anyways I check my bank account and see 110 has been taken, I email them to request for a refund but find out that there is a long process of not being able to cancel the order and that I must wait to receive it to only SEND IT BACk to receive a fashion nova gift card.... ( talk about waste of time & money).AnuvaVersion: 13.2

Problems with using the appPlease fix your problems in the app!!! Can’t use it properly! My favourites list is empty, whenever I want to look at a dress closer the picture freezes!!.Austrian2712Version: 8.8

Can’t see my favouritesI absolutely love Fashion Nova! The clothes are so flattering, and there’s plenty of styles to choose from. However lately I am unable to favourite items, or view my favourited. It kind of takes away the point of the app.@somerandomhelperVersion: 8.6

FavouritesI can’t see and add my favourites anymore they really should take care of this problem.Lil_boo19Version: 8.6

Cant see my FavoritrI have deleted and reinstalled the app, but im unable to see my favorites. And now i’m not even able to add in my favorite, when i click on the heart i receive and error message saying that it has failed to add in my favorite to try again ughh so annoying i used to love the app now i barely use it because of all the problems with jt.Sweety294Version: 8.5

Always a problem with my “favorites”I have called FN... I have deleted and reinstalled the app. Nothing seems to work in bringing my “favorites” back in the app for viewing. Reading these reviews I realize that it’s a common problem. Please fix right away..Chocol8-DreadVersion: 8.4

ReviewsAsked my for my review after a purchase. And because it’s not a 5 star review, they don’t publish it lol what a joke. That and the sizes are way off on certain items. I’m not shopping on this site again, I should have listened to all of my friends and reviews with people with bad experiences. Most company’s now offer free return shipping- not Fashion Nova. Pathetic company..Sfuuu87Version: 6.9

FavoritesMy favourites never show up on the app! Very frustrating they always disappear immediately after and then I can not find the items I was planning on purchasing! Please fix this.MirandaelVersion: 6.0

CurrencyWhen I shop on the web I cannot change the currency from usd to cad. When I try to shop on the app the order never goes through!!! It’s Frustrating.Shortsman123Version: 5.7

SCAMMMScam company they take your money and don’t answer emails when you ask for refunds or send claim forms.Snapsucks201836371828638Version: 5.5

THEY ARENT SHIPPING UR STUFFFashionnova isn’t shipping my clothes ive been waiting for , like 15 days !!!.TrinnWalkerVersion: 5.3

The y dont even respondI sended an e-mail to the client services its been 3 weeks since i contacted them for the second Time and i still havent have a respond. One of my item was missing and i cant even get a answer!!!! Im réalité sad because i loved Their website.CameliahetuVersion: 5.1

Not impressed. Wish quality with a big price tagSpent 49$ on an outfit after shipping. Then had to pay 16.75$ when it arrived to my door extra. Opened the package and it was not what it’s supposed to be at all, and it’s literally the same quality as some of the items I’ve bought off wish for under 10$. They don’t do refunds and you have to pay return shipping anyway. The extra star is simply because my package came quickly which is the only positive part of my experience. I had really high hopes for this site but now I don’t trust it at all..SpicygingerbishVersion: 1.86

ShippingTake too long.Xo.kaneVersion: 1.86

Fraud“Ultra fast fashion “ more like ultra slow fraud. I use to love them but it seems like once they started getting really popular and these celebrities started wearing the brand and they increased the prices seems like they decreased the quality. What a shame.TiimmytaamVersion: 1.83

I hate it!Do not buy from fashion nova? The clothes are awful, the app is always crashing and the people who make the clothing are paid less that 5 US dollars a day. A lot less..Bea_uwu_Version: 8.3

Never got refunded but I’ve sent the items back to themI’ve ordered for more than $ 250, I received a message 3 weeks later saying that my order would arrive late and that if I wanted a refund I had to click on a link. I have never been reimbursed. 2 weeks later, I received the goods and one pair was damaged and 3 items too small. I returned the items to have a credit, gift card or a refund. I paid $ 18 for delivery fees, sent a dozen emails and messages via Instagram. I did not have any follow-ups. Two months later. Still no refund or credit note. Never again!!!.MimimizziVersion: 4.9

My item was returnedI never get a refund after my item was returned back to fashionova because of an error in the address for 3 months now.An illyVersion: 14.0.119

False delivery datesDon’t be shocked if you select one week delivery but it got pushed to 3 weeks delivery. They’re lying, misleading frauds!.BodyOodyOodyVersion: 14.0.119

Bad customer servicesThey sent me the wrong item i ask for a refund nothing no refund or gimme points or exchange nothing.SassouqueenyVersion: 14.0.118

Pay for return shippingFirst time ordering, they don’t give refunds-credit only….and you pay for returns i wont order again.VioletnightskyVersion: 14.0.117

Livraison non respectéeJavais commandé une robe en decembre on ma livré une jupe et tres tard meme la date de livraison était largement depassée depuis lors jai pas été remboursé et jai fais de mon mieux renvoyer la jupe tout.. mais rien en retour.Miima diorVersion: 14.0.117

I’m not happyThis is the 2nd time you guys are selling torn cloth to me.Theo🎀Version: 14.0.115

ScammersI had a very bad experience they sent me damaged defective jeans it was full of glue from the warehouse and they wouldn’t refund me never again.VanessaaaaaakVersion: 14.0.115

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