Depop - Buy & Sell Clothes Customer Service

Depop - Buy & Sell Clothes Positive Reviews

SuspendedVery annoying. I took the time to upload items for sale on DePop and they flagged 3 or 4 saying they are counterfeit (which is completely false) then when I appeal their decision they suspend my entire account. I’ve had this account for at least a year and sell authentic items! They do not respond to you as well nor have not reactived my account. You’d think I’d get a response. You’d think they would not mark items as counterfeit or they would allow you to pay to authenticate your items! DePop is FULL of fake items but yet my authentic ones get flagged and I get suspended! It’s ridiculous!!!! Maybe you should get bettter customer support because I still have NOT had someone to talk to about reactivating my account! Also, when they flagged my items they said to send in proof or receipt. Sometimes people purchase items that are authentic but preloved do they may not have a receipt!! In that case allow people to authenticate them through DePop like eBay does!!! This app is a joke. Don’t waste your time they will only remove your account after you take the time to enlist everything!! And go ahead and send that same copy paste reply that you are sending everyone else on here. That you will look into the account if I feel I was treated wrong. I replied appealing to the email is how I got suspended! Pathetic customer service! You wont even contact anyone back is why I’m leaving this review!.Loriz1525Version: 2.269

TERRIBLE APPI have had a Depop for a few months now and I’ve had a few sales and I never had a problem with my registration with my PayPal account connected to my Depop everything was perfectly synced and I was all approved. I was able to ship all my items having the shipping labels all fine but in my last sale I have a perv a problem that I have not been able to print out my label because of a problem with Depop and PayPal. When I reached out to PayPal they say it’s not their problem and that to reach out to Deepak I reached out to Depop several times throughout the emails and I’ve gotten responses back and then been totally ignored over email!! Alongside this a Depop is a very hard app to manage you cannot just delete your account you have to email the company which is very confusing why there is a point in doing that!! And there is a lot of hidden fees that are in Depop you may think that using Poshmark is worse because there’s a 20% reduction in pay instead of a 10% and the pop is actually tricking you and taking a bunch of money once you see it in your PayPal. Overall I am very disappointed with the customer service in Depop ignoring me several times having no one to call no phone numbers if they don’t even respond to their emails! I’ve had this problem with a buyer over a week because of Depop to be able to give me my shipping label which I’ve been able to do so many times before and I do not want to get bad reviews because of an issue that I have not caused! I have to give five stars a rest my review won’t go through hmmm fishy.😃hola☺️Version: 2.116

Better than other online resale platforms even fancy ones. Easy returns. Shipping $$$.What’s up with the terrible tiny images that are impossible to expand to full screen so it’s basically impossible to see, and seemingly only made for users of mobile phones. And ouch! Droop’s shipping costs will cost you $$$. So even when buying multiple items from one seller, shipping doesn’t get bundled! When I asked one seller to put two tops into one bag and charge me for one shipping, she said she didn’t know how to do it and thought she couldn’t. I ended up receiving one empty bag and one bag with two shirts. Yes I was charged for two shippings! Uuuugh! That’s a total waste of resources, environmentally extremely unfriendly and a huge cost to me. It seems like it only makes sense if it’s another source of revenue for Depop. But one of the best things is how much better it is on Depop for returns and maybe refunds!RETURNS are much better than on any other platform! You deal with the seller directly instead of through Depo. It’s much quicker. And most of the sellers have been really good to deal with. But with the teeny tiny images, it’s easy to get tricked. Be sure to ask to see clear pics of the reverse, bottom, underside, opening, lining of any item’s image. Ask and get answers and don’t buy before you know all the answers, see all the images clearly. PS: All in all, I’ve loved the Depop platform!.Just the facts.Version: 2.363

Need to fix update and work on customer serviceI’ve been selling on here for over 2 years now and this is my poor experience. The app keeps crashing every time I try to check my notifications or even if I’m sharing my own listings. App tends to freeze and then close, super frustrating please fix this. I also want to complain about the scammers on your platform you never seem to care about. The customer service is awful I keep getting my listings deleted because they are too much of a great quality and Depop automatically assumes I stole and re-listed stock photos. Also if you have any issue they take MONTHS to solve it let alone solve your issue. I had to wait over a year to get some fees reimbursed after I did a refund for a few customers. I suggest trying another selling platform like vinted, ebay, poshmark, tradesy, Shopify and so on. I’m a top rated plus seller and to be honest Depop needs a lot of improvements. I’ve also had accounts steal my photos and Depop did nothing about it even after bringing up my issue to customer care. They tend to favor big shops even if they are not following guidelines. That is the honest truth as to why I don’t even try to sell anymore on this platform. Scammers are also everywhere be cautious if you sell designer or high priced items they tend to send messages trying to scam sellers but Depop does nothing about it..LeslieygVersion: 2.196

ImprovementsI appreciate the overall concept and certain aspects of Depop because I can conveniently make money off used clothes and also develop a clothing brand of my own , but there are a couple of features I would love to see Depop revamp/implement. First , I get it that sellers probably shouldn’t be notified which particular potential buyers have bagged their items so they won’t pressure the buyer into making that purchase , but it would be very helpful for sellers to get an idea of what time range the buyer added said item to their cart so we can make offers to users who liked that item(s) throughout the time range. Secondly, Depop could have a little tiny section maybe just a small corner of the home page that tells you which times in your time zone generate the most overall Depop activity. Going a step further, eventually the technology could improve to share the activity of users surrounding particular styles of items which you are selling. Lastly, I feel Depop should allow more leniency to sellers and rid the site of the “seller usually ships in ___ days” section of the bio. As a seller of both second hand and custom pieces, a second hand piece takes thirty minutes to assemble and drop off at the post office , whereas a cusom piece can take multiple days to perfect and ship out. Bc of the large difference in time I do not think it is fair for the ship time to account for only the longest amount of time..Bliiiink03Version: 2.255

Good but frustratingI actually really like Depop. The app is really good for selling and buying clothes but the selling becomes frustrating at times. Almost every time I sell an item and I try to access the shipping label for it, it always says my PayPal account isn’t connected or my email isn’t verified, when none of that is true. I’ve disconnected and reconnected my account and I’ve verified my email and changed my passwords countless times. But no matter what, every time I go to print the shipping label, it always says the same thing. When I go on my computer to try to verify my account, I’ll click a link that says “verify account” and it’ll just say page not found. I just begin to get frustrated because, how am I supposed to ship the items and verify my account when I can’t even access a website that’s supposed to help me ?? Or it’ll give you instructions on how to verify your PayPal account and it all starts with “go to settings” when there is no settings button in the current PayPal app. Or it’ll say, “in your PayPal account, it’ll show red alerts where you need to fix information to verify your account” when there is no red alerts in my PayPal account. It also says when I try to print the label from my computer that my PayPal isn’t connected to my Depop account, when it shows the payment transaction in my PayPal app which doesn’t make sense. Even if my PayPal account actually wasn’t connected, how could I have completed orders in the past with the same accounts? So irritating..Maya coomberVersion: 2.208.1

Unable to click profiles, like/save items, etc.Ive been using Depop for years with no issues whatsoever, until about maybe two months ago it’s developed bugs that make it extremely frustrating to shop and use the App. When browsing or doing anything, it won’t let me click 70% of seller’s posts or names in order to go to their profile/shop, nor will it let me “heart” or like their posts. it will only let me click and interact with very minimal random amounts of users and their posts. it makes it difficult to purchase items that I wanna purchase or save for later because I can’t click anything. I have literally had to use a piece of paper and write down sellers user names if I want to go try later and see if it’ll let me click on their profile and save or buy their item. And that list of usernames grows really fast because I use this site so much. and because it glitches so often it is starting to feel like every single post I see I have to write down because I can’t click it. I thought it was my phone, I tried deleting the app and reinstalling it multiple times, I’ve kept it up-to-date, and so I hope that this is an issue that is being worked on and that other people have not just me, not that I want other shoppers and sellers encountering this very annoying issue either. I don’t know why it would just randomly begin doing that, but it is making the app much less enjoyable and is massively taking away a lot of patience and desire i've had, as Depop is my go-to resale and shopping app and I miss being able to use it without getting irritated & giving up! so if this is something in the works please update as soon as possible! ♡.MialiciaBVersion: 2.129

Overall company improvementI sold with Depop for about 6 years and have had no issues with the app up until recently. My PayPal disconnected from my Depop account so I could no longer make purchases or sales. I tried multiple times to reconnect the accounts but in the end couldn’t. At least on my end. This caused me to use other methods for payment means. I only made two transactions with other Depop accounts (who were also dealing with the same PayPal issue). Less than a few weeks pass and Depop suspends my account indefinitely. The emails I received explained that there had sent me many warnings which they did not and when I tried to explain this they defended themselves and said that their decision would not change. This has happened to many Depop stores. I had read under their one of Depop’s twitter page posts that a girl’s store was suspended for bullying when one of her buyers called her a racial slur. She provided screenshots as evidence and they never gave her account back. Depop needs to open up the payment options and allow users to dispute suspensions if the seller has proof and Depop should HONOR it. PayPal is a very buggy website and does not work for everyone. Instead of punishing the stores that are honest and true they should focus on better means for transactions, policies, and dispute customer service needs..ZinskeVersion: 2.103

Deceiving Listings are an IssueDepop is good; I like it. I’ve only used it for one purchase because I find some of the shipping prices pretty high, but it genuinely has the best selection of vintage and trendy clothes that you can find online. That being said I am a big fan of using filters to my advantage when buying vintage and price is a big part of that obviously. I’ve noticed recently that sellers have started to arbitrarily cut 90-95% off the prices of really great pieces that catch your eye and end up being $4-$7. It turns out this is a bit of a scheme to get “exposure,” and there is no option to buy the clothes but rather message them individually to open up some whole drawn out negotiation session where you don’t even know how much they want. I can’t imagine it is that efficient for them, but it certainly gets more clicks. This cuts through the whole convenience of buying something online, and with all the haggling I might as well go to vintage fairs nearby where I have more leverage. There are other posts like this that serve as advertisements that don’t promote clothes but their accounts. Overall it’s a tiring process, and there are many mirages that seem too good to be true and always are. I wish there was more moderation of that so it doesn’t muck up my feed while I’m trying to search for a certain item. But the community is very kind and the app is fun, so there is not too much hate coming from me..E Junior.Version: 2.326.2

Semi-functionalThis app is easily the most accessible and most flexible online thrift market out there. It has a wide variety of quality of life features that make communicating with sellers and finding clothing effortless. That being said, I have some gripes. At least for me, their advanced search filters just straight up do not work (I’ll toggle on my sizes and the search results will barely change, showing clothing way to big or small for me regardless of filters). I don’t think this problem is helped by their boosting feature either, which supersedes any parameters you put on your searches. Loading times for some listings take forever or don’t open at all, and blocked user’s listings still show up on my recommended page and can’t be removed from liked and saved lists. Additionally, seller culture on this app is a gamble. I’ve met plenty of good people, but for what seems like a majority of shops, the pricing a are ridiculous and the listings are intentionally designed to deceive you about a product— provided it isn’t just a drop shipping scam already. Getting on this app kinda feels like trying to find a friend in Times Square and having to dodge people in Marvel and Disney costumes. Then again, it’s the internet, what can you expect? The app is fine, I would just suggest diversifying your online thrifting outlets. I think Depop works best when you can compare its listings to those on Mercari or Poshmark or Grailed pr wherever else one can shop..Ballistic weaselVersion: 2.387.1

One of the worst customer service support I’ve ever experienced!I started on Depop selling very quickly! I was very proud of myself to getting reviews follows, as I listed a lot of stuff I didn’t use no more longer, I listed a pair of shoes. As soon I listed these shoes it kept disappearing? I was very unaware of what happened so I added 4 more times till I gave up. The next morning I woke up with 5 emails, and also I added these shoes at 9:00 PM for me and I’m not getting emails at 5 AM saying “COUNTERFEIT”! Im confused out of mind like what did I do? and it was the shoes I listed over and over that got considered fake. Now heres the thing I don’t show proof of the shoe because its been years since I first got them, in the photos exactly I show every stitching up close on shoes, and even the nike certification on the tip of the shoes. I say all of that because I contacted customer services multiple times and I kept getting the same answer “more close up on the item so we can see its real!” I mean do you guys even know what a Rep is surely everyone does, but nope after 5 appeals they stopped contacting me and now my account is suspended for however long so my money I made from my sales I don’t even know I’ll get back or the items I purchased I don’t know when they’ll come like stuff like this Depop should have a number to call by not this horrible customer service on their website by submitting, it looks like you guys just completely suspended my account I worked hard for for no reason because it looked quote on quote “fake” I will never use this app every again! I hope I get my money I made for sellin and shippin!.AesenoVersion: 2.311.1

Thought and OpinionsI mainly started using this app from popular reviews and comments made by other people that I knew used it. I have already had this app for more than three years and there are some things that have irked me for quite some time now. One of those things would be how crazy expensive some of the sellers charge the buyers. This doesn’t apply to all sellers just the ones that charge something that was probably worth $10 and make it $20. A lot of these sellers on this app buy their clothes from thrift stores (which are relatively cheap) and charge double the price obviously assuming it wouldn’t go unnoticed. Then the cost of shipping and taxes increase the cost of the product $10 more. It honestly better to go to your local thrift store yourself instead of using this app. Even apps like Poshmark and eBay is a better option as a resale marketplace compared to this one. As a resale marketplace you need make sure that the clothes are actually affordable to your target audience since no one is looking to buy an already used product for double it’s original price. The only thing that I would understand is if the person is creating the material since I know people use the app to market their product like jewelry and clothes they made but their stuff like Etsy that do it way better than this app if I’m being honest. I don’t usually leave reviews unless something really bothers me but that’s all I had to say..Pookiebear#33Version: 2.326.1

ImprovementsSo far I like this app to get a couple bucks in my pockets. I think it's a great app and has a lot of potential to grow a lot more. I used to use another buy & sell app (not mentioning the name because I don't want to be on here promoting another app) but that other app has made me A LOT of money simply because that app made it so so easy for users to find my listings. I think Depop should me make a couple improvements when it comes to the listings. 1.Create a new feature where we can actually share our listings therefore i listings are getting views and are not forgotten in our feed. By us being able to share new listings are listing are going to be visible to others because it will go in the feed. The more we share the more are listings get views. So for example we we have a homepage and everytime our friends share a listing of their own items or other friends items it goes into our feed"homepage" and walaaah! We are able to see new items and have a lot more potential sales. Also having a "favorite" option to add our favorite users would be great because that way we can always easily go back to their feed and see if they posted new things. I have a lot more feedback. Hopefully these ones are taken into consideration as I do believe that making the listings more visible would me great for the app..JasiryVersion: 2.29.1

The future is brightThere is a lot about this app that I like! The shipping process is very simple! Leaving buyers & sellers reviews is super easy! The percentage Depop earns is low so you get a larger portion of what you sell in comparison to similar apps. If you’re looking for unique items this is an app for you. Unique items are everywhere & not everything has to be name brand. I find beautiful items all the time that are stylish & aren’t name brand. The focus should be on esthetic & how you style an item. My absolute favorite part is the expression of creativity. Depop is a place where you can bring the creative vision you have for your shop alive! Everyone puts a lot of thought into bringing their vision alive! Each shop has its own vibe, & I think that’s so cool! My only complaint is that it is very hard to get ahold of anyone at Depop. If you ever have a pressing issue the process is really annoying & time consuming. Returns & exchanges should be easier. But above all else communication should definitely be improved! Whether it be through email, phone, or through the app there should be a point of contact. It means a lot to hear a voice on the other end of the phone, or knowing there’s a real person emailing you who is concerned & willing to help. In my opinion this app could use some work here & there but 90% of it is working & very user friendly! I can’t wait to see what this app will be like in a year or two. ❤️.ShetrippymaneVersion: 2.23.2

Quality of life?Overall, this is a great app. i started my resale journey on a much smaller app, and although depop has gotten me more sales, there are some QoL pieces that would be great to see in the future. one being a kind of vacation mode. this is what led me to write the review. if we had a way of flipping a setting on and off that made it obvious to any potential buyers viewing your page/items that things cannot be shipped/messages cannot be responded to for the time it is on, i think that would ease a lot of sellers’ minds and destress buyers who realize only after purchasing that the seller is not currently available. i think it is unfair to assume buyers will look through someone’s feed to see if they’re out of town, etc. second being a way to see what has sold. not just by viewing and scrolling a specific sellers’ page, but perhaps as a search filter. it would be a nice way to get pricing ideas based on stuff that /has/ sold and not things that haven’t yet. third: the ability to list items under multiple categories. i struggle to list what i’m selling because often clothing can be worn by all genders. this in turn affects searching as well. i find tees for my boyfriend while searching women’s wear. y’know, unisex stuff and all. these suggestions aside, i really appreciate how easy it is to use depop. the message feature is a game changer and there’s no begging for reviews. i experienced a spam bot, and the account was deleted less than an hour after i reported it. so!! wonderful in the grand scheme of things, but improvements can always be made. ♡.J.m.gorgonzolaVersion: 2.74

PLEASE LISTEN TO YOUR SELLERSI think the app is good but there’s obviously some bugs. This isn’t really isn’t about my experience because I was lucky enough to have a good experience with depop so far. I convinced my bf and sister to get depop to let go some of their items & make cash. However both of them experienced not receiving shipping labels EVEN WHEN THEIR PAYPALS ARE VERIFIED. And I’m sorry depop but your support team needs a lot of work. For my bf it took two weeks to get the shipping label for ONE out of TWO items people bought from him. My sister is STILL WAITING for them to get back to her. My bf deleted his old depop account to try and see if it’ll work on his new account and the SAME THING HAPPENED. Plus the support team sent the same advice to verify your account to my bf when he had already made it clear that it was already verified and he couldn’t get the label. He ended up paying out of pocket for shipping for one of the items because he wasn’t able to access the shipping label. Now that the same incident is happening again to my bf it is stressing him out because he might have to go through this process all over again. He’s going to check one more time to see if his account is verified for sure. He told me that if this doesn’t get resolved he’s going to quit depop and sell elsewhere..Hannah_12038Version: 2.96

Needs To Be Transparent With The FeesThere’s a lot to love about Depop. I use this platform more than Grailed Etsy or OfferUp as it’s very user friendly and is home to a widespread community of sellers with amazing pieces. I’ve been using Depop for almost three years and while I love the app and will continue to use it, I do have my fair share of grievances. Lately Depop hasn’t been transparent with all the fees that are removed from your sales. On the site it says that there’s a 10% Depop fee and 2.9% + 30¢ PayPal fee removed from the total sale. But when there’s a sale that goes straight to your bank account there’s payment fees or transaction fees. The main issue is that the percentage that’s taken from the sale is not disclosed on the Depop site. It also isn’t disclosed which sales would you be charged a payment fee or a transaction fee. There’s a reason why on their fees page it says 18 out of 155 people found it helpful. For someone, like me, who wants to keep track of sales and calculate profit/return, it is very difficult to to do so with no information about those extra fees. Besides the fact that sellers are kept in the dark about fees, another issue is how sellers aren’t able to rearrange their listings in app. Having to go back and forth from the desktop website to the app is pretty inconvenient and kinda contradicts what I said earlier about the app being user-friendly. But I digress, Depop is a great app and if you have some clothes that you no longer wear and want to earn some money on the side, this is the perfect platform to do so..Danyelle LopezVersion: 2.134

UnFu**N-Believable!!!!Unbelievable. Have to put five stars just to get your review Viewed!!! Zero stars or magazine for that matter Bc that how much they care about you and me. Unreal that people can buy trash bags full of used donated stained clothes & model & sell them for 50$ a pop. And get away with it. Be promoted for great photo ‘editing & style’... smfh But yet in the past 18months I have been kicked off DEPOP platform for next to nothing & with No Explanation countless times. No emails for why or how, Or what I had done. After second time around I was told by a chance support response Iv had too many ‘complaints’ against me 🤔 That funny bc I didn’t even know there was one.?! If someone files a complaint against another user, the ‘alleged’ is not informed rightfully; & given chance to defend themselves against, bots spams haters or spiteful claims?? Bc I have proof of authenticity & have a real stalker in life, that blatantly searches & destroys my every attempt at success in life. So give this is the most applicable reason for my complaints, anybody can say anything bout another user and they are removed? It is funny bc they are not only platform to do this to me. MERC did. Etsy did. And it is quite disheartening when nobody gives you benefit of the doubt. Only platform that has ever showed regard for my say is posh. I’ll forever stay faithful to them for so. With no regard for your sellers you don’t deserve to make such money off these people trying make a living it is quite disgusting & highway unjust robbery. Hopefully posh buys you out sooner than later. Peace.Jaxy1luvVersion: 2.117.1

Good enough for meI’ve had Depop for a while now and I’ve enjoyed it a lot for the most part as a buyer (haven’t experienced selling yet). I thought I hated shopping for clothing before I found Depop. I guess I just hate leaving my cozy home and the general styles I see at the mall and whatnot, but while using Depop I’m able to shop from the comfort of my house and find a variety of cute options of clothing in much lesser time than I would at a physical store. It’s easy to use and I’ve found so many nice outfits that I adore, and most are vintage meaning it’s likely I never would have had the opportunity to purchase without Depop. Plus, buying second hand clothing is environment friendly :) One complaint I do have though is that the app exits me out after a certain amount a time, which can get a bit irritating because I lose where I’m browsing. I hope this gets fixed, or that an option to check our browsing history is made available. I’m also glad that the app doesn’t give annoying notifications, except when they’re necessary, like follower updates/pm messages/comments from other users etc. I’ve seen that a lot of people have other (less positive) things to say about it, but for a shopping app, I think it’s a lot better in comparison to others and that it’s done a great job for the most part..BerrybluekidVersion: 2.19.1

Love depop, hate depop rulesI love depop, i think it’s so much fun and so interesting to find handmade items, jewelry, art, antiques, all different styles of clothing, wigs, etc. everyone is so friendly, prices are cheap & shipping is generally fast depending on the seller. This app is like a trendy thrift shop, just you can shop in your bed. However, it can be VERY irritating at times. I was logging in and forgot my password, i tried probably 4 times before getting the notification that i had to wait 23 hours to get back into my account. I found it extremely EXTREMELY ridiculous:/ most apps send you an email and have you reset your password. this is so much more convenient. I also during this process was informed that i had an account that i genuinely had no idea existed. it’s a depop rule that you can only have one account. so even though i had no idea i had an old account, i was suspended from the account i use for around 36 hours. this again, was absolutely ridiculous. it took depop a very long time to contact me back, and they have no number to call and talk to a customer service representative. the actual app is awesome. the rules and customer service.... not so awesome. i highly recommend fixing and chilling out on some of these rules because i think you could definitely lose some depop users over the excessive nature of the rules. however if like me you would like to use this app until they fix it, don’t do what i did and just hit the accept button on the rules, read them all, believe me it’s worth it, the trouble you go through to fix it all isn’t worth it!! hope this helps.Orange apples 365Version: 2.21.1

Occasional good find, otherwise abysmalAlthough Depop can be a resource for the occasional great vintage find, the customer service, and the expectations placed on sellers is garbage, and is certainly what’s making it harder in the era of “everyone can do everything”/rampant mediocrity for those of us that actually sell online professionally and with service standards to get by. Although there are some great vintage, professional vintage sellers on the app, the vast majority of clothing and accessories are 90s-era thrift store trash listed by 22 year olds. I’ve been using this app for about half a year or less, and I’ve had to contact customer service at least 5 times for purchases items not being shipped, sellers ignoring my messages and requests for information after purchasing, items arriving with undisclosed damage and stains, and so on. A great example: I had to contact CS just this morning for an item supposedly shipped (the seller would not provide tracking) 2 weeks ago from someone in the SAME CITY as me that still hasn’t arrived. Depop’s response? “Looks like this customer sells a lot on Depop, so they’re probably just a little behind!” ... are you kidding me? How hard is it to put a piece of lingerie in the mail and ship it, especially if they’re such an “active seller”? I’m fed up with this app, and dealing with idiots who lie about the condition of their clothing and shipping status with NO repercussions from the app. For reference: I’ve been selling (and buying) clothing on Etsy and EBay for years and have NEVER experienced anything like this, much less in a 4 month span..ADVADVADVADVVersion: 2.19

Awesome, butI love this app! It’s so much more aesthetically pleasing and simplistic compared to other apps, and it’s super easy to get a hang of! The app itself is great in function, but it can be really difficult to find good stuff since a lot of people find a $3 toddler shirt thrifting and then sell it for $47 as a “rare baby tee”. It’s also REALLY common for people to put the brand as Brandy Melville just for exposure when it’s actually something from H&M. The app tried to discourage from doing this, but everyone does it anyway. However, you can still find a gem at a great price every once in a while. I have a suggestion that would make the app easier to use- while there are filters on the app to easily find what you’re looking for, I think it would make it even easier if there was a “sort by” option- ex. newest to oldest, lowest to highest price. This would be especially helpful for the “saved” section. I also think it would be great if you could automatically see which items you liked are already sold, similar to how you can see the word “sold” on top of items that you’ve saved. There are a few things that aren’t perfect, but overall, this app that’s structured almost like social media makes buying and selling secondhand clothing really easy and fun!.SwagpotateVersion: 2.103

Loved Depop, but they banned me for a listing that wasn’t even active on my account w no heads up :(Okay, let me start by saying I absolutely LOVED this app and I’m a highly rated reseller on multiple different platforms and they’re also great, but if you’ve just got way too much stuff & don’t mind pricing things for a little less than you may have paid for them originally or you’re looking to sell things quickly, this is most definitely the right place. (Works both ways as there’s a huge variety of things at a huge discount, Depop is perfect for college or high school kids & those in their 20’s in my opinion) I made the most money out of all 4 of my platforms on here for almost a year. I wasn’t aware that you were not supposed to post electronics, due to the amount of listings by other resellers successfully selling straighteners, hair tools, nail drills, etc so I posted a pair of Dre Beats Studio headphones. A girl actually dm’d me warning me about them, so I deactivated the listing. It hadn’t been active in at least a week, but out of nowhere I couldn’t get on my account anymore. They gave me no warning, no heads up, and immediately, permanently, completely closed my account. And apparently I can’t create another one. I was so upset. And I had about $78 in packages I’d just sent out so I had a balance on there. I couldn’t login to see what my balance was but thankfully I just happened to check before I logged out for the last time. But I had to email them for almost a month before they even paid my balance out to me. So 😭 DO NOT POST ANY ELECTRONICS GUYS.🍓 peezyVersion: 2.325

Updated ReviewUPDATE: After writing this review, a developer reached out sending me a link to re-appeal the decision. Upon doing so, a new person took over my case and was able to remove the review. I am very appreciative and will continue to do business on Depop. I will keep my original comment down below in case anyone may find themselves in a similar situation. I’ve been an active seller on Depop for about two years. For the most part I’ve had good experiences until recently. I sold a pair of shoes, advertised as a size 6 to a buyer. The buyer rated me a 1 star because the shoes were too big & she compared them to a European size despite me never listing them as so. She also made some petty comments confirming that she knew she was in the wrong. Regardless I reported this to Depop as this was a clear unfair review. The buyer also reached out to me ADMITTING it was her fault and she was not interested in a dispute because she “donated” the shoes. Depop told me they will not remove the review because the buyer is refusing to open a dispute. Despite all the evidence I submitted, I kept getting the same bot response. So for that reason I made the choice to leave depop and sell somewhere else. Absolutely ridiculous but whatever, Depop would rather lose $$$ than help their sellers..NegrovishVersion: 2.313

Great app, still has room to improveI have been buying and selling through Depop for almost a year now. It’s very easy to use on both counts, and I’ve found some really unique pieces I love. I have very alternative taste in clothing, so I can’t generally find things in typical high street stores, but Depop always has stuff that’s perfect for me. My main complaint is the massive influx in dropshipping. If Depop won’t ban it outright, they should create a separate section for it. It’s difficult to search for anything when the app is clogged up with hundreds of people selling the exact same cheap Chinese knockoffs, and annoying to see listings for something for $50 that you can buy from Wish or Aliexpress yourself for $5. It’s especially scummy that they never disclose that this is what they’re doing, and often explain the 4 to 6 week shipping time as the item being ‘made to order’, which implies that *they* are the one making it, not some Chinese sweatshop. That’s borderline scamming, and I think they should at least be required to make it clear when they’re dropshipping. The misusing of tags also needs to be fixed, because as is, it’s almost impossible to find a specific brand when sellers flood the tags with unrelated items. Finally, I wish they’d ditch the fuzzy searching - for example, searching the keyword ‘clown’ will also return results for ‘crown’, etc..V33k11Version: 2.56

Sellers be cautiousI do like the app but i think depop sides more with buyers when it comes to returns and staff for depop customer service doesn’t know much and give conflicting information. I had someone mark something as “not described” that was as described. I sent photos and explained to them it is indeed as described and they still sided with the buyer even though I had proven it was fine They then said they would take the refund out of depop account and not my bank and they took it directly from my bank account. I also sell on other sites such as p0sh and had a similar issue although this buyer was much kinder and understanding, (this item was damaged in the mail by usps) the buyer was able to keep the item and receive a full refund and i was able to keep my money as well but again this was on P0sh. Funny how things are handled much differently…depop just sides with buyers and the staff gives the wrong information when you ask questions. I asked one person a question such as how does the refund work and I didn’t want it taken from my bank and they said it just stays negative in my depop until I make another sell but that was WRONG. What if I was overdraft!? I wasn’t but I could’ve been. I asked another person why it was taken from my account and they pretty much just said that’s standard. So makes no sense. Poorly informed customer service..BetseyyomommaVersion: 2.305.1

Great findsI used to use depop to both sell and buy but I found it quite hard to sell even trendier items at the most affordable prices. But something is up with Depops featured/explore page. It’s ALWAYS the same sellers and even items that were sold a week ago that are still being featured. That’s frustrating for both sellers looking to be noticed, and buyers looking for good items. I hate when I click on something from the featured page thinking “oh this is cute” only to find that it was sold 6 days ago — why is it still even there?? It’s also frustrating to be scrolling down that page and you see... the same of everything. 90% striped clothing. Two days later, 90% blue things. Few days later the explore page is 90% belts, or some other random accessory. Does that happen to anybody else or am I crazy? I hate it. That being said, I have found some great stuff as a buyer. Some of my favorite items in my wardrobe are from depop and I love the sellers that go the extra mile to create a good transaction. I believe depop recently began giving buyers a tailored page “just for you” and your individual interests. Is this supposed to be based on your personal searches? Because at this moment, my “just for you” page is mainly comprised of dad sneakers... which I have never searched or clicked on once during my entire time on depop. I’ve shown 0 interest in them ... so why are they all I’m seeing?.Miaaaaaaa456Version: 2.43.2

Great App BUT One Major Flaw For SellersMy main issue with DePop, is an issue no other selling app like it’s competitors have such as; eBay, Poshmark, etc., is when someone makes you an offer, and you (the seller) accept the offer then the deal should be approved right then and there. Just like eBay, Poshmark, etc. INSTEAD, it sends ANOTHER redundant and unnecessary request back to the buyer to basically have them confirm AGAIN, that the seller in fact accepted your offer, are you sure you’d still like to buy this? Leaves a massive flaw and hole with this platform, the others are structured much better so it doesn’t waste the sellers time. I can’t tell you the amount of missed sales, ignored DMs, etc., after someone sends an offer, for me to accept it, then not even get the sale. It makes no sense. If you’re at an auction or any type of setting like that and make an offer to a seller, then they accept, the deal is done. So I warn sellers, this has potential to be a great platform for you to sell your stuff wether you’re a legit business or someone selling old clothes. Unfortunately, the platform has so much potential and will give it one last shot as I’ve only been doing this for 6+ months, but the app is designed in a weird way to where you will be wasting a lot of time and missed opportunities for sales due to the redundant offer system DePop sets up for their buyers..JajahdjdeVersion: 2.308

SellingI was selling on this app to add to my other platforms that I sell on (Poshmark/mercari/curtsy/vinted/ebay) and was really enjoying it. I listed a “Home” item - Hamilton Beach knife set (new) after seeing that OTHERS (at least 20 people) had other knife sets, Steak knives etc listed so it was “an item that people list” as a home item. Fast forward..10 min after it is listed I received 1 email that it has been removed. Next email my account has been ROMOVED!!! Why? I have listed a weapon. Fast forward again..I have the option to appeal. I apologize and explain the circumstances and “Angie” sends me an email back to send any sales I have made (which I have) to send them and she is sorry I violated the rules and my account will not be reinstated. I am truly in disbelief. I went back again with pictures of others with the same items etc. and explanation they just want to remove my account for the exact same items others have listed. So with all the time of listing items and selling on this app. I enjoyed engaging with other people but be prepared after full time spent they will wipe this platform out right from under you. Be WARNED. I AM TRULY in a state of shock on how this was handled..Posh-1966Version: 2.338.1

Great app, consistently going downhill.As someone who has used depop for roughly 2 years, I have sold quite a few pieces. At one point last year I began drop shipping (I did not know this was against platform rules) I had to open a new account due to this, which I understand, its just them following policy, I am not mad about that. What I am mad about is the surprise I was met with when I found out that depop no longer allows sellers to use their own shipping! My only question is… WHY. There is literally no advantage to not allowing sellers to use their own shipping services. My rates beat yours and I would like to use them! UPS comes to my office daily and I do not need yo be taking unnecessary trips to the post office. Another change I have found is the magic link replacement for passcode. This would be no issue if passcode was just still available… But yet again, depop has gone to the extreme and removed passwords nearly all together. I didn’t have my email on my laptop meaning it took me 15+ minutes to sign into depop. Your changes are unneccary and stupid. please stop. Also, I would like to be able to use my own shipping again… I am going to do it anyways so at least let me mark my buyers items shipped and give them tracking. I now have to spend 5+ minutes per order manually refunding my shipping labels and getting my payout. Do better..Jett gritzVersion: 2.333

App is ok, support needs work heavilyI’ve never had much of a problem with the Depop app itself, I like the selling and buying process relatively enough to keep using it, I find every fee on apps like this ridiculous, but if I can sell my item I’m not too mad about it. The main two things I’d like to point out that needs work on improving is the Depop support itself, and the time it takes to pay out for an item. Starting with Depop support, especially using my recent experience as an example, I have messaged Depop support for 9 days about a problem I made on my end an a request to fix it (accidently submitted wrong bank info) and when I did such it takes 14 days to fix it, but Depop has yet to communicate back to me after I gave all the information they requested and hasn’t even replied back to me. Now I usaully wouldn’t find it an issue but now I cannot get my money cashed out to me, and the fact it’s been over a week with no resolution. It’s unprofessional and frustrating. Along with this, even if my bank account was properly connected, sometimes the payments delay themselves, taking more time to become accessible into your account, and the process for tracking how much money you make in a year or in general is confusing, as it shows transactions as it shows the sales you make as added money and the transaction as a subtraction, so when you look in your past sales and history it is just a bunch of confusing numbers that don’t show a whole spreadsheet or graph of useful information. I just think they need more management on those things, maybe a number to call for issues to be fixed quick, and maybe some sort of easier process to gain money..Fix your problems 1321Version: 2.283

Amazing, forward thinking, caring, also slowDepop is an amazing company behind I a huge vintage clothing boom. I really don’t have many Criticisms for this app other than the UI can be a bit buggy and their are a large amount of spam accounts (but they are doing a good job at lowering the amount of spam accounts over the years) if you decide to become a seller be prepared for a fairly easy and quick process before you make your sale. Depop is also active and has fixed a previous bug after I mentioned it here on the App Store reviews * I have to edit my review for this app again as I’m still having problems with clickable hashtags on mobile. Some listings are a little bit better than others but with the iPhone 12 Pro Max I can’t get to hashtag listings unless I slam and spam the hashtag, this is specifically for my listings as a seller account… as a seller when you go to click on hashtags that are your own they do not register.. PLEASE FIX * offers from buyers as a seller on this app are pretty terrible in the aspect they let buyers send you offers for items without securing their payment before offer, this ends in a lot of frustration as you take time to contemplate the offer and maybe finally accept, then you wait 24 hours to have that buyer not follow through… please take a note out of Mercari offer system, much better..ArilahtiVersion: 2.215

Mobile app is great- desktop is bafflingly glitchyI use my laptop extensively on a daily basis, and today I tried to use Depop there (for convenience and better visuals); and I had one baffling technical problem after another. From my (correct) password not being accepted resulting in my getting locked out of my account, to not being able to upload a profile pic (no option), to the pay screen not registering my name/address info (as though I hadn’t filled out all required fields; I had) to finally alerting me that a seller in the US could not ship to my country (I’m also in the US). To Depop’s credit, their customer service was relatively quick to jump in (via email) and help troubleshoot with a very human presence and clear directions. However, most of their suggestions were already tried, or weren’t applicable. After feeling fed up and stepping away from the madness, I found that uploading a pic on the mobile app was simple and intuitive, and filling out my info to pay proved to be no trouble at all. Tl;dr- there is no rhyme or reason for the load of trouble you may encounter using Depop on a desktop; understand that it is intended primarily for mobile use and use it there if at all possible..Tj_K80Version: 2.266

WarningApp is great, just warning other users out there. i just got scammed for $160 by a girl who said she would sell me 3 brandy melville items. i should have seen the signs because she said she couldn’t send me pics of the items bc they were already in their packages. she wanted me to pay her through paypal and not depop, which i did and since then she has deleted her account meaning she has no intentions of sending me the items i paid $160 for. it’s a great app, so many nice people just watch out for scammers i dont want anyone else to have this happen to them 🥺.Weather SusanVersion: 2.91

Fuking sickTu peut juste pas avoir plus de style que ça dans un pout de tissu.MathTheFireVersion: 2.3.2

Canadian ShippingThe app is easy to use and I don’t mind mind it, but I wish we had the same features as the US in regards to shipping and having the option to choose the Depop shipping label like Poshmark because in Canada, we have to pay for the shipping cost which is way too much and it’s very inconvenient..CBG20Version: 2.346

Depop appOk i’ve been using this app lately for a little side hustle and it is amazing. super fast and easy process for shipping out the items and posting them. only inconvenience is how much they take out on your sale. for example, if you sell something at 100$ they take 23$ + the taxes wich is almost 1/4 plus, you have to pay shipping with the remaining money, wich is why I give it 3 stars..Mace halawiVersion: 2.290

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.397

Depop - Buy & Sell Clothes Negative Reviews

Good app except needs some updatesI’ve been using Depop for a little over a month now. It is a good app to buy/sell clothes but some upgrades should definitely be added to make the app a little better. There are definitely some pros/cons of this app. Some pros are the texting feature where you can communicate with other sellers and it’s all on your phone so that’s amazing too. There are many other pros but I would like to get into some of the updates that Depop should add to make the app better. 1. There are multiple things you can do on your computer but not on your phone. For example, on desktop Depop, you are able to move around your listings and are able to move all sold items to the bottom of your page. I like to have my page organized and as I don’t have a desktop always with me, it’s hard to have my page organized. 2. I know it is not Depop’s fault, but many people overprice things on this app. There will be a $5 shirt from Walmart, and someone will be selling it for $20 plus another $10 for shipping. 3. Another update I would enjoy is when we are getting paid after someone buys our items. For someone like me, I don’t always have the money/materials to send items right away. I should depend on the Depop payments to help with that since people pay for shipping, but payment doesn’t go through until about two days after ‘the item is delivered’. I think that about sums up how I feel about this app. Thanks for reading all of this if you did! 🧡.Chloe mcshannonVersion: 2.263

App is extremely glitchyThere is not a single day I use this app that I don’t experience glitches. Scrolling through my homepage of sellers I follow is a nightmare, with the display constantly jumping forwards or backwards from the items I’m looking at, and eventually it just stops displaying new items my followed sellers have posted altogether, meaning I miss out on a lot of new items from them. I can’t go through tags that have a lot of items without encountering a glitch that just says “something went wrong” and resets where I was back to the top of the tag, which happens many times every day. Sometimes I’ll be going through a long tag and it’ll just stop displaying items from my country (U.S.) and show items from other countries instead even when I know there’s more listings from my country, so I’ll have to manually exit the app and reset it in order to reveal the rest of the listings in my country, again making me lose my progress in searching through that tag. Looking at and removing items from your shopping bag is extremely slow and buggy if you have more than 20 or so items in there, and if you have too many in there you can’t open the bag without it making the app crash. My app is always updated to the newest version, so that’s not the issue. Also, depop fees and the long payout period on depop payments are extremely predatory towards small business owners on depop and anyone who relies on depop to make a living..MewmewbunnyrabbitVersion: 2.231

This company has no loyalty to sellersI have been on Depop for almost a decade now and have been a seller for about 5/6 years on Depop. I had almost 300 items sold and averaged a 5 star rating. My account was just banned due to hate speech. I posted a Washington Redskins shirt and they clarified it as hate speech. The hate speech I am referring to is the title “Washington Redskins”, yes you read that right. My so called hate speech was the name of a football team. My so called hate speech has 280+ active listings on Depop. Someone literally posted an item with the same keywords after my listing was taken down. I’ve sent multiple appeals and emails which never resolved my issue. They wouldn’t even hear me out and everytime I would talk to someone it would be a different person that had no idea of my situation. They constantly sent automated messages and never looked through my evidence. How would I know that that was hate speech when it’s been allowed 280+ times before and after my listing. To go as far as banning my account from one minor mistake after being on the platform for years is disheartening. They didn’t even give me a warning, they just closed my account. They have no loyalty to their sellers and have no support for their sellers. They have some of the worst customer service I have ever come across. It’s a shame because I really did enjoy my time on the app and the app in general. They have been banning honest sellers more frequently, please beware..SJVJNVersion: 2.320

App is good, customer service design is flawedI have been selling on Depop for about a month now, and I have made a couple of sales and not really had any notable issues. Recently, however, something weird happened where the app seemed to remove a 30% off promotion I had applied to many of my listings. When I tried to go back to reapply the promotion, the items that I previously was able to discount were not listed under my listings that I could apply a promotion to. I reached out to Depop customer service to help me figure out what was going on, and became dismayed as I quickly came to the realization that there was no way anybody was capable of helping me resolve this issue. First of all, while trying to resolve my issue, instead of assigning one customer service rep to my case, I found myself emailing back and forth with 8 different reps who all seemed to not be in communication with each other, so I found myself having to re-explain my situation and send over screen recordings several times, only to be responded to with what seemed like automated messages that were repetitive, irrelevant to my situation, and unhelpful. I am very frustrated with the way my case was handled, as it is still no closer to being resolved after 18 back and forth emails. While I am going to keep selling on Depop, I now have no way of reapplying a discount to my items that I was able to before, which will most likely prevent me from making more sales altogether..Kilky011Version: 2.153.1

Higher concentration of scammers on this site than any other siteDepop allows scammers to get away with posting knock offs, even after reports and proof. I’ve purchased designer wear such as a Fendi hoodie for my daughter, but received a disgustingly horrible fake. I returned it but noticed as soon as the seller got it back, he just relisted it without mentioning it was a fake (again). Depop did nothing when I brought this to their attention. I’ve also brought to their attention other fake items while searching for something specific. They continuously allow those fake items yet even with proof and comparative photos, Depop allows scammers on their site. It’s a huge hit or miss, but I am dealing with getting refunds for several items that were fake recently for Christmas. A much higher concentration around Christmas than any other time of the year.. These specific sellers who post fake items without specifying such, are incredibly ignorant and egocentric. The ones I’ve confronted after they attempted to scam me actually deflected everything, and blamed me for not “just knowing.” I usually get my refundbut it’s still a huge headache and you have to really go out of your way to prove that it’s a fake, which isn’t always easy through pictures, especially when you’re referring to cheap material. Depop definitely needs to step up their game when it comes to security and not prioritizing monetary gains over customers getting scammed.LeChantier7Version: 2.376.1

Worst Customer Service EverLet me just start off by saying that I have been an avid user of this app for over 3 years. I have put up listings of clothes and shoes I no longer wear and have successfully sold and have even bought a few pieces from different sellers. At first I really loved this app until one day I was notified that my account had been suspended due to a breach of terms and conditions regarding safety. Surely, I thought this was a mistake as I have been doing nothing but regularly posting listings and selling. I reached out to customer service and all they said was that my account had been suspended due to spamming. I didn’t spam anyone let alone send messages to anyone other than buyers who asked questions. I asked for proof of the spamming and never received an email back. I was never able to open another account using my phone number to sell anymore clothes. As frustrating as this situation was I opened another account using another email to just shop on there since that was all I could do. I just recently tried logging back on there using my newer email and account and to my surprise I was again suspended for no reason. Literally no reason was given as to why my account was suspended. I reached out to customer service to see what it was about and am currently waiting on a response. I can’t emphasize enough how much stress this app has caused me. If you’re looking for an app to sell clothes or shoes I don’t recommend depop at all and you should probably just do eBay or something..Blueberrysushi23Version: 2.326.2

Incredibly Useless Customer ServiceI have recently started selling on Depop and was having a great experience until I had the unfortunate problem of having to contact customer support. I wanted to change my shipping option from Depop shipping to start arranging my own, the problem was the other option had suddenly disappeared! I asked them why this was the case and they told me “Some users can only use Depop Shipping labels as their shipping method.” I asked if them how it is decided who gets the option to use their own arranged shipping or not? Do you have to meet a certain sale metric? Does it get taken away if you’ve previously proved you’re not getting orders out in a timely manner with their own arranged shipping? They responded with “As mentioned, we only offer Depop Shipping labels through USPS. Some users are only able to use Depop Shipping as their method of shipment.” So they didn’t answer my questions first of all. Second of all using your own arranged shipping is the ONLY way you can offer free shipping to your customers. Everyone would rather pay for an item and get free shipping that’s obvious. So they’ve taken that option for some shops and not for others by what? Complete chance? Then they refuse to elaborate on it? They’ve side stepped my questions if not flat out ignored them at times and been nothing but a complete pain to try to communicate with. Some of THE WORST customer service I’ve ever experienced so just hope you don’t have to deal with them!.Huh?!?!!!!??!Version: 2.325

Banned without reasonI had the app for less than 24 hours before I was suspended. I didn’t have a chance to buy, sell, or interact with other users, so there is no way I had infringed on the terms of service. Upon contacting customer service to appeal my ban, I was accused of having a prior account that violated the community guidelines. They refused to provide any evidence of this account ever existing, let alone what this alleged account did to be banned. The complete lack of communication and professionalism exhibited throughout this ordeal was astonishing. They claimed I had a previous account (I didn’t) and ban me for it, refuse to tell me what it is they think I’ve done, and fail to acknowledge that there clearly had been a glitch in the system, all while insulting me and questioning my integrity. I have never had such a poor customer service experience, and based on stories I’ve read from other users who have also been unjustly banned, I’m not alone in that sentiment. The Depop customer service team continuously withheld information from me, yet had the audacity to call me a “threat to the community,” despite there being no evidence of my alleged misdoings. I continuously emailed the appallingly ineffective support team who eventually told me they would no longer respond to my messages on the matter. I cannot imagine a worse way this situation could have been handled and will actively discourage anyone from using Depop. Stay away and use literally ANY OTHER platform..MakaytlynVersion: 2.376.1

So glitchy & bad updates.I’ll start by saying Depop is my favorite app to buy and sell. I love the way the interface looks and how vast the different aesthetics are to choose from. But this app has serious issues. Every single time I get on the app it seems like a new issue has appeared. It loads and crashes when listing, and sometimes the keyboard disappears. When browsing, my phone gets insanely hot and often crashes. Currently, I can’t get my notifications to go away and that is annoying. I’m just curious if the developers even check their updates before sending them out? I have heard several people in a forum claim that they have left Depop just due to these issues. Not only that, but they keep updating the app to include things that absolutely no one wants. Now, instead of seeing my listing when I click on it, I have to go through an entirely useless screen. It’s harder to find the new posts from people I follow. Also, half of my feed is posts from people begging for someone to buy their items, which, last time I checked, wasn’t allowed, but Depop refuses to crack down on these beggars. I can’t clear the feedback notification that says someone has left me feedback because there is so “see feedback” option on the listing page. I could really go on and on. I just wish that Depop would listen to their community, only focus on updates that matter, and fix the constant bugs..Rootbeer690Version: 2.254

Banning without a warningI recently got banned after being on this platform for 3-4 years with an excellent review score and hitting a 250 sale milestone. Not long after this milestone I was permanently banned. This goes to show Depop’s customer service. I was banned for having an item titled “NFL Washington Redskin Sweatshirt” which was considered “Hateful speech”. I was completely unaware as I only gave the item this title through the correction of a customer who said I actually gave the item the incorrect title. What makes this sickening is that Depop provided no warning on this and had to take the extra step to remove my account completely. I tried to contact their customer support and they basically said that I had a strike before and because this is my second strike they can no longer reconsider a 3rd chance. I found this incredibly unfair and unjust with the fact that this 2nd strike was unbeknownst and I was completely blind sided. Depop NEEDS to fix their customer service as there should be no way many sellers like me should go through such a saddening situation after having years of hard work building themselves a platform in a space where they can feel unique and meaningful. I also want to write this review to ask the Depop customer service to provide a final chance for the revival of my account. And many others. There are so many bot accounts that are currently active selling fraudulent items and they allow this to happen. Please make it make sense..Leroy_KwokVersion: 2.325

Nice App but has a Lot of BugsI love this app for selling clothes. It’s an easy way to make your items accessible to the public as well as find quality items to purchase. I spend lots of time on this app buying and selling because it makes buying clothes sustainably and second hand more easy! That being said, I have a lot of issues with this app because of the innumerable amount of bugs it has. To name a few, it does not recognize when you have looked at your notifications and therefore the red alert on the iphone will not go away, and if an account is disabled or deleted, you can’t unlike the posts from that account and therefore they will remain in your liked posts forever. There are many other bugs that are a pain to deal with on a daily basis. A few other issues with this app are that there are many sellers on here that are rude, try to scam you, or overcharge for simple items - but that isn’t really Depop’s fault. Depop takes about 10% of your earnings each time you make a sale which definitely adds up over time so if you’re planning on selling a lot of clothes and/or having a larger business, then Depop is not the place to start your shop. But if you have a very small business and sell just your old clothes then Depop is a great place to do that! I prefer Depop to other selling apps such as Poshmark and Ebay immensely! I only hope that Depop can fix a lot of the bugs that currently exist on the app..Fiona SoupVersion: 2.124

Horrible platform to sell on - they don’t value or protect their sellersI have been selling on this platform for years and I recently had a buyer raise a dispute that they did not receive their package despite the tracking saying it was delivered. They escalated the issue with Depop’s help team and they ruled in my favor and marked the dispute as closed since the tracking showed the buyer had received the item and whatever happened after that wasn’t my fault. Months later another customer service agent reached out to me and told me that they had automatically refunded my buyer because I had no responded to the dispute. I forwarded them the email from the other agent stating that the dispute was closed and nothing further was needed from me and then I got absolutely no response from any agent for months. I still haven’t received a response or a refund for the money that was wrongly taken from me for a closed dispute. I filed a complaint with the Better Business Bureau and Depop failed to respond to their inquiry. Still have not received my money back. Be on your toes as a seller because they will take your money and run with it and never respond. This is a shady company with shady practices that does not protect its sellers. I have never had issues like this on competitors platforms. I find it abhorrent that they still have yet to respond to my dozens of help requests to get this resolved and countless proof that this is a screw up on their end. Terrible company..EmilybellancoVersion: 2.273

Love turned to hateI loved using depop at first and creating a community with my buyers. I had great relationships and communication with my buyers and a 5 star only shop not even one 4 star review with almost 100 sales, no customer raised issues, i was still pretty new and only using the app for a few months. After some further listing as weeks went on I listed some Chanel pants that got flagged, emailed them with proof of authenticity and got no response. Ended up being banned for chatting with a friend in dms and apparently using hate speech, my friend even appealed explaining that they’re not just some stranger but a close friend of mine and a suspension is not necessary. I appealed as well but was met with a ban and several other previous infringements on my account I had no knowledge of. I tried communicating further with no avail. Absolutely the worst support and team behind this app, i fell down a rabbit hole of other people like me losing their accounts over the most easily explainable things but depop doesn’t care. They let shein resellers run rampant and scam users and take down accounts with people’s money still in it or great shops with amazing reviews. Will never use depop again and have turned all my friends and family away from depop. I have found another selling app with actual buyer/seller customer service and i’m so much happier. Depop needs to be taken down it’s just a shein/aliexpress resell ring, deplorable app and deplorable “support team”..SadiefrosttttVersion: 2.330.1

Closed my account for no reasonThey closed my account saying that every listing on my page is “counterfeit”. This came as a complete shock to me thought it was a simple mistake on Depop closing my account because I have not a single counterfeit item on my page all the high value clothes on my page have receipts from apps such as GOAT and STOCKX. I barely have any items even for sale on Depop maybe around 20 things the other items are just cheap casual clothes nothing designer. All of the more expensive clothes have receipts the ones that sold are only left with great reviews no complaints. Depop absolutely closed my account for no reason I sent them all the proofs I have directly from my email and the apps I’ve bought them from and every time I ask them in the emails what is making them think the items are counterfeit and which items. They don’t have an answer they just ignore it. I am trying to be cooperative with them but it is extremely frustrating. I am a user with over 200 5 star reviews I mostly use Depop for buying not selling I would never even dare to sell any counterfeit that is something I despise people doing especially with the intent to scam someone else. I have spent somewhere in the 5 digit range on Depop this year alone bought over 300 items and they don’t even work with me. I have many ongoing transactions on there at the moment where I can’t see any details of it. They don’t want people to file disputes but they are leaving me no choice but to do that I would like to recover my account use Depop again..GokudesuVersion: 2.275

Holding my moneyI have been using this app for a little over a month now, at first everything was great - I was getting paid fast - and it was good. Like a week after I got the app they falsely suspended my account for a couple of days and did not give me a reason - just that they had made a mistake. I had no way to communicate to anyone who had bought my items or get into my account until they finally unsuspended me. Anyways I have sold like almost $300 worth of items this month and was expecting my payout two weeks ago. Everyday it says it is due to arrive in my bank account the day after, then it keeps changing to the next day and pushing it back. I don’t understand why because it used to work just fine. I have submitted requests about this a couple of times but I just get the pre-made responses back. Today I went onto the app and it wouldn’t even load. I know it’s not my internet and it said “Something went wrong check your internet and if your still having problems contact us”. Well I try to contact depop and they don’t get back to me. I don’t know what to do at this point, They are holding $300 in my account that I can’t even get into and their customer service is not good so whenever ( if ever ) I get my money that they owe me I will be deleting this app because for me to have only had it for a month there sure are a ton of issues with it..Mbethy11Version: 2.308

Users take advantage of youI started using this app a few months ago and all was good until I bought from a user that deleted their account before shipping their item. Depop does offer customer service however, they provided little to no help in getting my money back. Instead told me that their was a dispute with the user’s account and to wait for my money to possibly and/or item to come, both which never did. I was also sent a link by Depop to handle the dispute with PayPal even though I didn’t pay using PayPal. It seems that accounts like these that take advantage of people don’t get any serious action or consequences. Issues like these can be handled better and Depop can at the very least notify those who purchased items from an account that’s having issues or give those a refund for their product. It makes me wary to use this app to buy anything knowing this could easily happen again. Edit: PayPal did not pull up any transaction history used through the Depop app. Which is why I state I did not use PayPal to pay for my item. This creates an issue when reporting a problem to PayPal due to there being no history. There’s little options for those that have made an in-app purchase due to lack of history. Instead, the only option seems to be go through the same process of filling out a description of your dispute, which was the same process being used by Depop to handle the situation..KielondseyVersion: 2.16.3

CUSTOMER SERVICE NIGHTMAREI have been a Depop enthusiast for the last couple weeks now and have purchased several items. While I trusted that Depop would protect their sellers and their customers throughout these transactions, my recent experience has taught me that this isn’t the case in the slightest. After raising a respectful concern about a refund for an item I was having trouble with, my account was inexplicably & permanently banned on account of “fraud” and “out-of-app transactions,” none of which occurred. I went to the customer support center multiple times for help, where all I got was generic responses from what I can only assume are the bots automatically replying to any issues that come their way. I got no explanation, no evidence to these claims, and ZERO support. Furthermore, I was worried someone had gotten into my card due to these “out-of-app transactions,” thus I requested to be presented with evidence of any wrongdoing. I got absolutely nothing in return. Getting a simple answer to a question about their decision & what it would mean for the two orders I could no longer access was like pulling teeth. As Depop has no human customer service representatives to speak to, I am still left without resolution and possibly without refund if these items do not come as described (or do not come at all). I have loved Depop for some time, but this company needs a customer service overhaul if they expect my business or my trust ever again. DO BETTER!.SonicCDuserVersion: 2.353

Delete my review again DepopMore than half of the stuff people sell on this website is overcharged Chinese crap. I sent various images of the fakes with proof they were fake. Depop is more than okay with users selling fake replicas from Alixpress. When contacted the support, I was told that because I have “such a good eye” I should be fine and not be scammed and no action will be taken for the seller. What about users that don’t know what to look for? What about your policy for counterfeits? What about PayPal’s policy for counterfeits? Either your support chat doesn’t know what they’re talking about, or you allow this stuff to happen frequently. Not to mention, these sellers are verified and oftentimes promoted on the explore page and this is the second time y’all have deleted my review..HnnfkdkskapsojdjdsjsjsjVersion: 2.47.1

Do not recommend whatsoeverUPDATE: Lol, the developer responded asking again for me to me message them with what happened and the usernames, all of which is detailed below. I can’t stress this enough - DO NOT bother with this app. There is no buyer protection in place and I’m still out money from @allegrashaw. —————— Downloaded this app and made three purchases from three different sellers. Out of those three, two people, Allegra Shaw (@allegrashaw) and Halle Jane S (@hallejanes), both failed to ship the item I purchased and I never received them. Depop’s policy is to defer to PayPal resolution. Allegra said she would refund me and never did, and I had to escalate my case with Halle. PayPal ruled in my favour, then I started received messages from Halle in and outside of the app claiming I needed to return the money I was refunded to her. Halle also proceeded to leave a review claiming I was “scum”. I brought these situations to Depop’s attention and got the complete run around. I sent several detailed messages explaining what happened off the bat, just to be met with a generic answer about “please send us the details and we will look into this for you”. The whole experience on this app was so sour that I’ve deleted it and am leaving this review, which I rarely do for anything. There is no protection in place for buyers and clearly there are sellers on this platform that can go unquestioned. There is no accountability whatsoever. I’ve lost $100 using this app, and wouldn’t recommend it even to my worst enemy..AlliecteeVersion: 2.92

ScamI’m aware this isn’t a problem with developers but a problem with sellers and policies. I was sent a perfectly sealed empty package, and because of the way all their policies work, there was nothing I could do to get my money back or get the product. I had this happen from seller @moonstorm, and no one could help me get my money back. Because of complications with PayPal and people, it’s not worth the time of someone does scam you, and the policies they say would have me completely protected did not..WyattrgVersion: 2.53

Having some big issuesI really really love this app, so the rating doesn’t do it justice. However I need to express my disappointment that when you look at an item as you’re browsing search results, when you swipe out of the item to keep browsing, it brings you to the top of the search results again! Making you scroll all the way back down every time you look at an item. Extremely annoying and inconvenient..Ringettegurl0492Version: 2.95

Sucks nowRich girls are over pricing everything making it impossible to want to use the app. Thrifting is super good for the environment and just fun but the app is ruined because of them..Tiaz6318Version: 2.100

FeesThe depop fee is ridiculous. It cuts into shipping as well, which makes no sense. Ended up losing half my profit..AdhirbeVersion: 2.288

Poor support for CanadiansLove this app but I find Canadian sellers are neglected in depop’s shipping support system. They offer shipping labels for US sellers, but Canadians are left to their own devices, paying absurd amounts to ship. Other apps like vinted or Poshmark offer discounted rates and pre-paid shipping labels, so why can’t depop offer the same?.Canadianseller97Version: 2.225

HorribleThey banned my account for no reason..AlbraxoxoxoxVersion: 2.275

HorribleUsed this app alot back in the day. Now when you search for something, you see everything BUT what youre wanting. I feel like Im nonstop scrolling looking for stuff..PawbandaidVersion: 2.376

ScammersSo far I’ve loved Depop, such good items for thrifting. However, I ordered an item from someone and they neglected to give me the shipping information when I’ve already asked for it twice and the responses are days later with non helpful remarks. Very disappointed because I’m pretty sure I got scammed. Beware of the sellers of this app.SokaaiianqkaowmwVersion: 2.51

Doesn’t work anymoreThis app used to be great but unfortunately now whenever I click on an item, when I go back to the search page it takes me back to the top of the page, so I have to scroll all the way down again. Also, the quick access buttons to frequent brands no longer work..VdndkVersion: 2.95

Fix the search tool!Filters don’t work, search results never match my searches..Botany 222Version: 2.395.1

👎Search bar is pretty much useless at this point 🤦‍♂️.ElemahohVersion: 2.391

Stop changing the app every 2 daysI feel like they update and completely switch up the app SO often!!! Really annoying and hard to keep up with as a seller it’s like they add some features then say never mind and switch it up again ugh it’s annoying and the fees they take are getting a little insane..Clothing lover 123Version: 2.388.1

Item SearchShopping is made more difficult when Filtering and Sorting the search results doesn't actually Filter and Sort. Results still show hundreds of listings of anything and everything, some totally irrelevant. Extremely annoying and frustrating. The search results will say "142 Results" after the filters, and show you hundreds and hundreds of irrelevant results mixed in so you scroll forever..UserthriftheavenVersion: 2.388.1

NO LONGER ABLE TO SHOP WORLDWIDEI have used depop for years and years and all of a sudden i can only search listings in my country. in which almost nothing is listed. worst update ive ever seen in an app. please change it back.Eryo333Version: 2.344

Customer Support is non-existentI was a consistent user of Depop with over 80 five star review, both from buying and selling. However, I was banned off the basis of a harmless joke I had sent to my girlfriend which I attempted to appeal while providing evidence that she is my girlfriend and myself apologizing over and over, each rep disregards you as if you worked so hard to build your reputation on that app for nothing. Their support is non-existent which makes me and other people who have been in the same spot absolutely livid. This makes me so irritated as I worked 4 long years selling and buying on this app I once adored, to being locked out of my own account because A. Their bot detection for messages is poor, flagging a joke as breaking their policy and B. Their customer service is absent as I have been in contact with 5 different individuals to all have which been provided evidence from me towards my case and they refuse to give me access to my account back as they regurgitate the same message over and over. If you don’t want to be policed constantly as a buyer/seller, I suggest you stay far away from this app..AGUACHICOVersion: 2.290

Can't filter by countryUnable to filter search results to items from Canada, the only options are USA or "worldwide" which is pretty inconvenient when you want to shop local. I have to scroll through thousands of items to get to the bottom with local items..Musicluvr797Version: 2.126.2

Terrible AppThe app is constantly having bugs/issues that NEVER get fixed. Also, it’s near impossible to make any money on anything once Depop fees are taken out - unless you WAY overprice things. (But then don’t expect sales.) Put so much effort into my shop for no reward. Don’t waste your time when there are better apps to sell stuff on..Vejdodndmspsi73839Version: 2.210

Stop changing the feed layouts.What’s with all the new layout updates. every update gets worse. i really used to love this app and it used to be so simple..Zee2473Version: 2.203.1

Move to PoshmarkI used to like Depop a lot but since they started being unreasonable and removed my listing because of stock pictures when I am posting REAL PICTURES of me and only have one stock picture from the brand so customer can know where I am purchasing from. The fact that they charged more fees than Poshmark, no shipping discount in Canada and all the crazy happening I AM MOVING TO POSHMARK BYE.MiobutterVersion: 2.195

Banned for no reasonSo unfortunate. I loved depop and someone messaged me using the word “e transfer” and now I’m banned and can’t make a new account! Ridiculous!.BashfulgraVersion: 2.188

EA bunch of scamming and drop shopping. clothes are okay but i can’t buy anything since i’m in canada. it’s not really open to international!!.😔🩸Version: 2.71

BUYERS BEWAREMost sellers use paypal for means of payment which are UNPROTECTED purchases. Depop cannot step in for these purchases and you must contact paypal YOURSELF, open a dispute with the buyer, provide PROOF and wait for your refund. It took me over a month to get my money back for a seller that never shipped. Really disappointing. Depop needs to have some sort of protection with paypal payments as it is very easy to be scammed by this!.GoobiegumbertVersion: 2.394.1

Better apps out thereDepop is on the high end of selling fees & marked up nonsense. Vinted should be a great example for them.VannaahhVersion: 2.390

PLEASE update your terms and conditionsThis app is just riddled with dropshippers now. The aggravating part is that it isn’t technically violating any laws just makes it a million times harder to find a genuine seller.J.o.e__M.a.m.aVersion: 2.361

Don’t getRiddled with scammers, every second item is fake. Don’t get this app if you appreciate your time and money..QuannobotVersion: 2.371

FeesIt’s hard to make any money as a seller when 25% of your profit goes to depop as fees and the other 50% is for shipping.Lonely kittyVersion: 2.370

International ResultsWhy would anyone think limiting search results to Canada only would be a good idea? Take my advice, use literally any other app besides Depop.MS123412Version: 2.369

Prices are insaneSellers on here are charging a crazy amount for a basic shirt and labeling it “vintage” I just saw a listing for a “rare Hollister 2000s tank top” that you can buy in the store for 15 dollars, and it was going for $250, are these people insane? It’s either overpriced “vintage” clothing or stained greasy clothes that shouldn’t even be sold. Shipping prices will also be like 20$ plus tax. Do not waste your time With this app..EllbellxoVersion: 2.366.1

Was good, but writing this on June 10th 2025, the main function is broken (the search function)So I got into Depop in October of 2024, I’ve actually bought like $1000 worth of stuff from there, like 40 items. Yeah a little addicted. Anyways from October 2024 to I’d say February 2025 the app was great, they messed with some features but the search function worked perfectly fine, it was until around February-March when I noticed problems with the search function, like it was jus much harder to get certain results, and then I’d say may 2025, the search function broke, like if you all the search filters like before, it just wouldn’t give you results, none. And if you weren’t specific like just searching for a brand and size, it would give you like 3 items out of the 250 that there is. Also side note, I noticed as soon as you got a decent amount of liked items, when trueing to search for a certain size, the app lags and you cant do anything for like 45 seconds which sucks. Anyways, search function is completely broken as of June 2025, literally does not work, you can go to the Depop Reddit and search: ‘search’ and you’ll see so many posts about how the search function literally does not work. So I mean it stopped my Depop addiction since I just didn’t buy anything because I couldn’t search for anything, but it’s basically become useless to me now, since I cannot search for anything..Lettuce3000Version: 2.347

Sad to see it goThe search function has been annihilated. Depop search and save search used to be the best tool for finding niche secondhand fashion. Unfortunately, whatever changes were made in the last year or so make using the app practically impossible, and that's such a shame! Many of my most cherished pieces came from Depop 💔 RIP.ESD95Version: 2.360.2

Now Completely UnusableNo longer able to search for anything, all international items are hidden, and app encourages scammers. But the downfall of the app is truly the lack of a search function. It used to work perfectly and now has been broken for over a year. Sad to witness this colossal failure of a promising app..YourAuntDarlaVersion: 2.360

The search sucksSearch is broken / doesn’t surface relevant results. makes the app super frustrating to use. in general the ui/ux is not great..IissnormanVersion: 2.358

Fix the search bar!!!I recently redownloaded the app to do some summer shopping and the search bar is completely broken. Results are all irrelevant! The app is literally unusable now, I’m going back to poshmark and ebay. Fix it! 🙄🙄🙄.Tr1shhhhhhVersion: 2.350

Depop fees too high :(The app is cool and all that. The only thing i don’t like about it is that they charge A LOT. Depop fees are too high nowadays. The items I sold were already second handed which means I don’t really put a high price on them. Often I be paying more on depop fees than what I earned from selling 🫠😭 . Depop fees is the only thing I don’t like about the app. Other than that its nice here Ooooh and also I hope they can change the notifications settings! The messages I got from depop buyers are not buzzing or ringing or pop out on my screen asap . which doesn’t help me to reply my buyers in time :( ok im done :)❤️🙏🏼.PlzreviewsVersion: 2.349

Terrible app for international usersNot even okay if you live in the United States.SaibyrrVersion: 2.349

Use to be good during COVID now it’s deadI started my store on Depop and was making 5K per month right away. They changed the algorithm and business now barely gets $50 per month. I had 1500 items for sale then and now I have 1500 items for sale. DEPOP, you are pushing people to other platforms. GO BACK TO THE OLD WAY WHEN EDITING A POST WOULD PUT IT BACK INTO PEOPLES FEEDS. IM GIVING DEPOP 2 MORE MONTHS TO WORK FOR ME OR IM GOING SOLO..Ivana SingerVersion: 2.342

Lost its charmI love depop so much but in the past year it’s just been full of drop shippers.Hairball132Version: 2.344

Deleted account for no reasonWas not able to log in so I contacted depop they then proceeded to tell me my account was banned for Policies Breached, Trigger policies. When I asked what that meant as I only tried to log in and it wasn’t working they told me for security reasons they couldn’t tell me. Basically they’ll just block your account for no reason 🤷🏼‍♀️.AMp863Version: 2.344

Much room for improvement1. It’s so easy for buyers to scam sellers if you use paypal. Multiple times I’ve submitted proof of shipment and everything, but they decided in the buyer’s favour and issued refunds. 2. Whether it’s AI or what, my listings are constantly being taken down for “false advertisement” or “inauthentic items” even though the description truly and accurately matches the photos & item. I’ve now been locked out of my account bc of this. 3. There’s zero option to appeal bad reviews or even comment on them like google. The same customers that scammed me, left bad reviews bc they didn’t receive their order during a NATIONWIDE POSTAL STRIKE. Now, future potential buyers will be deterred without even having the full context of why that review was written. It was fun to shop and sell in the beginning, but DO NOT depend on selling as a form of income. It is too unstable of a platform and you could end up losing money due to a lack of common sense from the depop team and users overall. I’d like to keep my shop open, but time and time again, depop has proven to be a joke. Not to mention how much money they take from you for each sale. I understand that the platform allows sellers to make money, but the share % is absurd. Depop can make a HEAVY profit without having to take that much money from the people who keep the app running (sellers and buyers). I don’t see it lasting much longer..Kotes245Version: 2.325

SearchingThe search engine is terrible, gives me results for things that aren’t even close to what i searched for. which makes no sense as the search engine used to always give me accurate results, app has also been unnecessary glitchy lately. i’ve tried shutting my phone off and on, and also going as far as to uninstalling and installing the app again.GrandmacloroxVersion: 2.341.1

ScamFilled with scams, don’t recommend.Dt_416Version: 2.337.1

App constantly crashesThe app keeps crashing, every 10min or so. It’s lacking in terms of features, a “style” feature would be extremely useful with an app like this. The algorithm sucks, it just keeps showing the same items, and most often items that have nothing to do with your likes/purchases. The “similar sellers” section is pretty much the same 5 sellers over and over again. It’s a shame, you can find some great stuff, but the platform makes it incredibly time consuming and ultimately very frustrating..Wifi chickVersion: 2.335

Use eBay instead!!!Don’t use depop if you have any self respect. I’ve been using depop for 8 years and got banned for selling a ‘replica’ item. Although I have proof the item I was selling is 100% authentic, and the app is flooded with cheap replicas, depop has emailed me letting me know I am a ‘threat’ to the app and the ban will be final. Also no one else in my family can use depop anymore because our ip address has been banned. Because of this they have lost 7 long time depop users. This is how they treat their loyal users, while letting greedy garbage selling dropshippers overrun the app..JordanGalloVersion: 2.325

Depop kind of sucks nowDepop allows sellers with terrible reviews and multiple reports to continue selling on the platform. I’ve been selling and buying on depop forever now and they have never responded to any of the accounts I’ve reported..Hairowen5Version: 2.324

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