Vinted: Pre-loved Marketplace Customer Service

Vinted: Pre-loved marketplace Positive Reviews

RUN AS FAST AS YOU can away!!I have used this app for over a year. I have a Uk bank. I have a Uk phone number. I have Uk address. Yet some how they have decided to not accept visa even though they have it not stated anywhere. I find it interesting once I made £88 an try to withdraw it to my account and that doesn’t work. So I figured fine I will just use my balance of £88 to buy family stuff. They no longer took my card. I had wasted of the course of several days talking to several different “people” one even suggested to check my bank. Then one finally said oh “we stopped accepting visa.” Do not waste your time or do. I mean if that sounds like a fun time. I had made an Apple Pay account, a PayPal account. I even went so far as sending a picture of my passport to show who I was and I passed their “background check.” Guys run listen to the reviews I wasted a year of my life on this site. If you don’t want to waste hours of your life selling stuff. I even had a highly rated profile based on y sales. How much more can I say. At this point this is cathartic for me to rant about how much I loath this company. What’s worse is I had even expressed to coworkers how much I was selling and loved . So again I say run, don’t waste your time, money resources, stress and entire year I will never get back. By the way. They can keep the money at this point because there is no way of getting back it’s the principle at this point..PranceswithfoxesVersion: 22.24.0

Unable to see my account postingsI have been on Vinted for I would guess around five possibly six years and have loved it but for the past few days for some reason, I cannot see my closet any of the clothes in my closet I can’t adjust prices I can’t see what I’m posting I get messages etc. etc. however after going through many automated messages telling me what to try to look for to fix I had done all that and it wasn’t any of those problems. I check the iOS my phone has been updated. I checked chrome Safari everything signed everything’s fine. Apparently it’s just a glitch when I finally got to talk to a person which was probably 10 contact us messages later, which has been quite frustrating, and I do really well on the sides however, the past two days I am unable to do anything have this problem fixed I’ve done everything on my end and it’s not on my end and I have that verified from a person from Vinted that it is not with my phone so please help me because if I can’t see my closet in accounts and work with it and communicate with buyers and other Venti‘s soon I would just hate to leave and it’s coming to that.EddgygVersion: 22.42.1

Bad serviceI have been selling on here for months with no problem and then all of a sudden they started removing my bumped items. At first it was for it being ‘dangerous’ and so I tried to contact the app and got no luck. Then it was a “copyright violation” they said that I got my image from the internet instead of taking it myself. I contacted them because I did take it myself and instead of helping they told me if they have to keep deleting my items that they will block my account. After that I contemplated switching apps but decided to give Vinted another chance. I spotlighted my closet to give it a try since my sells were going down. The next day I get a message saying that I was selling with the intent of making a steady income. I tried contacting them and got the same message as before. I’m starting to think that they are just taking my money at this point. Anyways I am really disappointed in the way vinted handled the situation and after ready many reviews I think it’s safe to say that I’m not the only one..HdudhendkduwgwbwVersion: 22.9.0

New glitchHey! I’ve used this app for literally 9 years. However, the past couple of days while scrolling for items; the app pretty much pops me back to the top of my options when it’s trying to load the rest of the products available. Therefore I can’t really look for anything right now. Beyond this temporary hiccup - here’s my raving review! 🫶🏼 I think Vinted IS the best thrifting app out there! Most everyone is kind, fast to respond, everything is always at an amazing price, and transactions are consistently smooth! This thrift app somehow feels like a community and I absolutely adore! I tell all my friends to download! You should too! Use your keywords wisely and you will find some stunning statement pieces! Find timeless, quality fits to add to any wardrobe! For men, women, kids, home & pets! So much to discover! Thank you to the creators and those that manage this app! Y’all are the real MVP’s! 🗣🎉🍾🪩.Desiree CiaraVersion: 23.2.0

Long term user…But lots of BUTS!So I’ve been using this app for over 7 years, first resell app I’ve sold from. I love that they don’t take out anything from your sales, decent shipping prices, let you add as many hashtags as you want and create/reserve bundles. What I absolutely hate about this app is that at any given time if they feel that you “violated” any of their terms they’ll just delete your post, so many times I’ve uploaded an item (beauty specifically they tend to do this the most on) and they’ll just delete it even though the item isn’t opened or swatched and then you end up seeing someone post the same exact item with same descriptions but their post won’t get deleted. I also had a time where a Coach wristlet was deleted just because they thought it was imitation when it was authentic. Contacting support when they do this is pointless because once they delete your item you can’t create a help ticket about it to even state your case on the matter. I really enjoyed this app for many years but I’ve had much more success selling on Mercari..Keys1986!Version: 22.12.1

Great app if you can get over some annoying partsAs someone based in the US, I believe I have had less issues than those based in other countries. I like the app, it’s easy to navigate once you get the hang of it and it’s VERY cheap (I have no idea what makes everyone on here sell their stuff for <5 but I am not complaining). My suggestions: 1. Please please please give us the ability to filter on individual sellers’ page the same way we can on the standard search. Or at the very least, include a filter for size. “Category” and “Sort by” are helpful but searching through 300+ items that aren’t in my size is very inconvenient. 2. Let us switch our locations. I don’t know why we can’t. International shipping can be a hassle but that’s up for the buyer and seller to risk. The majority of Vinted’s users seem to be based in Europe and I’m not sure how it works over there, but limiting users to just one country is a major hinderance. 3. Bundles are cool, I just wish I could see how much an offer would cost without it being sent out to the seller, because it’s a waste of both of our times. Not expecting much, just thought I’d mention it. Overall, Vinted is really good (at least on the buying end) and I highly recommend it, I just wish it was a tad bit more accommodating. Only Ogs remember when standard shipping was either $3.99 and 6.99 though, I do miss that..Any bookVersion: 24.17.0

Thrift vs. ShippingI really like this site this is really the first time I have used it. Navigating the site is a bit difficult for you not so tech savvy, like me. I love vintage clothes, anything that’s different, it doesn’t have to be designer either. This site does just that! Every seller that I have dealt with has been amazing, helpful and fair. 👍🏼👍🏼 2 thumbs up. However, the shipping system is terrible, extremely expensive. Especially if your ordering 1 maybe 2 items for a special occasion, and have a strict budget. I can only speak for myself, but I realize every single person either seller or buyer has their own interests in mind. I don’t have an issue paying for what I wanted but more often then not shipping cost more than whatever I purchased. I would like to continue using this site but the shipping cost are some thing that needs revamping. That is my only complaint. Other than that my experience has been a positive one. The clothing I bought were more than accurately described and fit beautifully. I have to replace an entire wardrobe due to a fire earlier this year and relocated from NC to Massachusetts! And it’s chilly! This month I spent my entire budget here on this site. And shipping costs were almost 1/2 of what spent. There has to be a better way! Sincerely a pretty happy customer Tabatha.Tabatha GracieVersion: 23.47.0

Better for a reason they haven’t mentionedI’ve been wanting the people who are inactive on Vinted to be completely kicked off the app forever, because there’s so many people with the “on vacation” thing they did to inactive members a few years back, but they still clog up the system. Making everyone move over will get rid of all of them. And the new home category is something they’ve been missing forever! The limited time shipping discount is insane. 99 cents for up to 1 pound? That’s awesome. So far I think this is a big improvement and I hope Vinted continues to grow back to what they used to be way back when I started using it in 2014. However, If they ever get rid of the no selling fee, I think I might actually cry lol.Lyssa773!Version: 21.34.1

Needs a better algorithmI started on this app at the start of March 2022 and already made some great money! Sending an offer to each like had really helped boost sales. I managed to get a lot of traction when I posted a lot at once but when that died down I got close to no traction on my items. The whole thing of having to PAY to “bump” your items is crazy. They should just have a refresh button like on Depop etc or share your items like Poshmark. Also I can never post my coach bag that’s authentic bc they’ve taken it down every time like what more is needed??? And they should make bundles and offers be paid/sold right after accepting the offer. It’s annoying to have notifications about bundles and literally only one has ever wanted to actually buy. And even when I go a list a bunch a once I get nothing sold. It’s like the app was only golden for the first month and that was it..ToniHernandezVersion: 23.5.1

Vinted doesnt follow its own rulesIm fairly new to the app. My first purchase went great. The second not so well. The problem was when the seller did not ship for 10 days. Based on what i read on the app, after 5 weekdays vinted should have automatically canceled the purchased . (Or i could have canceled and received a automatic negative feedback). But after 10 days of no shipping vinted still didnt cancel the purchase! There was no way to bring it to vinteds attention. They really need to have a way to flag vinted to look into these types of issues. (Other apps such as wish, ebay, etsy etc all have a way to contact customer service when there is an issue…). If your not going to give an easy way to flag there is a problem to customer service and your not going to follow your own listed guidelines… then i likely wont continue to use the app..CreatinineVersion: 22.35.3

Generally goodI’ve sold things on Vinted and found lots of good deals too. However, there is a major problem with people wanting to make sales through PayPal instead. This is such an easy way to get your money stolen, I cannot send money to a stranger on PayPal friends and just trust that they will send my order without anyway to get a refund. I tolerated this until someone stole 20€ from me and deleted their Vinted account. If I buy something through the Vinted system, there is a high chance that the seller will cancel my order and tell me that I have to buy through PayPal. Even as a seller, people refuse to buy through the app and they want to make an informal sale through PayPal as well. On apps like Mercari, you get banned for mentioning PayPal sales, and Vinted needs to do this. There needs to be real consequences for PayPal sales, because it is allowing people to easily get scammed..Holly-0312Version: 23.25.0

Could be great!I have used this app for a year now. You can keep pricing cheaper but the shipping is OUTRAGEOUS. I buy a lot on these type of apps. Like 3-4 weekly. Vinted doesn’t get my business as much as I would like it to. Sellers have no window for shipping. I ordered and after 2 weeks of not being shipped and getting the run around by the help team I still didn’t get refunded. Luckily the seller shipped it eventually. Help team said after 5 BUSINESS days I would be refunded and the item canceled. Wrote back in after 10 business days with no refund to be told I had to still wait. Again this app could be great. Create terms for sellers to ship by a certain amount of days (3 would be amazing) and figure out something in shipping because at no point in time should a tshirt or smaller cost $3 to buy but $15 to ship..MehahndjsornbrbjaoVersion: 23.42.0

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Vinted: Pre-loved marketplace Negative Reviews

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