Vinted: Pre-loved marketplace Customer ServiceVinted Limited

Vinted: Pre-loved Marketplace Customer Service

  1. Vinted: Pre-loved marketplace Customer Service
  2. Vinted: Pre-loved marketplace App Comments & Reviews (2026)
  3. Vinted: Pre-loved marketplace iPad Images

The idea is simple: you sell your pre-loved stuff to other members who’ll love it again. They get the thrill of unboxing a great find, you get more space at home. It's look-good, do-good, feel-good, for everyone.

Selling is easy and free
Snap photos of your item, describe it, and set your price. You keep 100% of what you earn.
• Cash in on your pre-loved clothes and more.
• Watch your earnings grow. Send your money straight to your bank account.
• Buyers cover shipping costs. You get prepaid labels that make things simple.

Shop new-again finds
Feel proud of your second-hand discoveries, from clothes to accessories.
• Fast finds, long-lasting love. There’s a Vinted category for almost everything, use filters to speed up shopping.
• We’ve got your back. When you buy on Vinted, we cover you with Buyer Protection. For a small fee, you’ll get a refund if your item is lost, damaged in delivery, or significantly not as described.
• Choose a shipping carrier and have your order sent to your home or a convenient pickup location.

There’s a diverse community of second-hand enthusiasts waiting to meet you. Chat with your fellow members, get updates, and manage your orders all in one place.

Come join us
TikTok: https://www.tiktok.com/@vinted
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Find out more in our Help Center: https://www.vinted.com/help

Vinted: Pre-loved marketplace App Comments & Reviews

Vinted: Pre-loved marketplace Positive Reviews

RUN AS FAST AS YOU can away!!I have used this app for over a year. I have a Uk bank. I have a Uk phone number. I have Uk address. Yet some how they have decided to not accept visa even though they have it not stated anywhere. I find it interesting once I made £88 an try to withdraw it to my account and that doesn’t work. So I figured fine I will just use my balance of £88 to buy family stuff. They no longer took my card. I had wasted of the course of several days talking to several different “people” one even suggested to check my bank. Then one finally said oh “we stopped accepting visa.” Do not waste your time or do. I mean if that sounds like a fun time. I had made an Apple Pay account, a PayPal account. I even went so far as sending a picture of my passport to show who I was and I passed their “background check.” Guys run listen to the reviews I wasted a year of my life on this site. If you don’t want to waste hours of your life selling stuff. I even had a highly rated profile based on y sales. How much more can I say. At this point this is cathartic for me to rant about how much I loath this company. What’s worse is I had even expressed to coworkers how much I was selling and loved . So again I say run, don’t waste your time, money resources, stress and entire year I will never get back. By the way. They can keep the money at this point because there is no way of getting back it’s the principle at this point..Version: 22.24.0

DisgustingIf I could give this god awful app 0 stars I would in a heartbeat. I was so excited to use this app in order to clean the clothing clutter out of my room in a fast and efficient way while getting money back with no seller fees. Everything was going great until they decided to BLOCK me PERMANENTLY for selling an item I made an innocent mistake of listing as a “jaded London inspired” Ali express dress. I honestly had no idea that they would do this because every other clothing resale platform doesn’t seem to have issues with people noting knockoff or cheaper items as similar to brand name pieces. When I tried to reach out to customer services apologizing for my innocent mistake and that I would never make it again, they simply said they could not unblock me because the app is primarily run by AI and non human servers, so it’s not reversible unless the item is recognized as “authentic” by a LITERAL NON-SENTIENT ROBOT. I cannot log in without a phone number, and they have been obviously now been programmed to automatically block any account making or login attempts with my phone number, and obviously I can’t make an entire new phone number just to make a whole new Vinted account. Don’t bother even trying this app. You’ll most likely just be extremely disappointed and frustrated in the end :) thank you for coming to my Ted talk.Version: 23.16.1

Unable to see my account postingsI have been on Vinted for I would guess around five possibly six years and have loved it but for the past few days for some reason, I cannot see my closet any of the clothes in my closet I can’t adjust prices I can’t see what I’m posting I get messages etc. etc. however after going through many automated messages telling me what to try to look for to fix I had done all that and it wasn’t any of those problems. I check the iOS my phone has been updated. I checked chrome Safari everything signed everything’s fine. Apparently it’s just a glitch when I finally got to talk to a person which was probably 10 contact us messages later, which has been quite frustrating, and I do really well on the sides however, the past two days I am unable to do anything have this problem fixed I’ve done everything on my end and it’s not on my end and I have that verified from a person from Vinted that it is not with my phone so please help me because if I can’t see my closet in accounts and work with it and communicate with buyers and other Venti‘s soon I would just hate to leave and it’s coming to that.Version: 22.42.1

So Many Fake/Scam AccountsThere are so many accounts that are "scams". the pictures are obviously stolen, the accounts themselves have no reviews but the clothing/items listed are insanely desirable. i bought a purse a few months ago and absolutely loved it. i needed a new purse and decided to shop with vinted again, however this time it was much different, absolutely no communication with the seller or updates. i work from 6:30-6:30 pretty much everyday and do not have time to check my phone all day to see where the package is, when i checked the only update showed it was delivered and denied. which i found odd because it would not have been denied at my address or in my neighborhood period. I got off early from work the day after so i went to the post office and they showed me a picture of the package and it was the size of a average book, mind you i ordered a large purse. not only was the size concerning, the address was no where near me, the only thing right was the two first numbers. i was blocked by the user and the only resolution that is available is with the seller. i went to my bank to dispute, but it is extremely upsetting. it is astonishing that the only "solution" is with the seller but i am blocked. And again my whole feed/home page, is all fake/stolen posts from other sellers..Version: 25.35.0

Bad serviceI have been selling on here for months with no problem and then all of a sudden they started removing my bumped items. At first it was for it being ‘dangerous’ and so I tried to contact the app and got no luck. Then it was a “copyright violation” they said that I got my image from the internet instead of taking it myself. I contacted them because I did take it myself and instead of helping they told me if they have to keep deleting my items that they will block my account. After that I contemplated switching apps but decided to give Vinted another chance. I spotlighted my closet to give it a try since my sells were going down. The next day I get a message saying that I was selling with the intent of making a steady income. I tried contacting them and got the same message as before. I’m starting to think that they are just taking my money at this point. Anyways I am really disappointed in the way vinted handled the situation and after ready many reviews I think it’s safe to say that I’m not the only one..Version: 22.9.0

Could be greatI have sold and bought on Vinted and both have been mostly a great experience. However, if you’re selling there are some issues that need to be worked out. First 2 items I sold were received by my buyer after 12 days. The next one was 14 days. Which I expected around 12 days being shipped overseas. I now have 6 items that I sold, a few of them over 14 days sitting in limbo. All of them have been marked “shipping taking longer than expected” One was finally marked delivered and picked up today. And now I have to wait to be rated which is another 3 days to get paid for the item I sold. The others “taking longer” are given an extra few weeks so thats 5 weeks of waiting for your item to arrive to your buyer and waiting to receive payment. Waiting 3 weeks to receive payment is just way too long, 5 weeks is unacceptable. I understand shipping overseas takes time but that’s too long. For that reason I’m probably not going to post anymore items for sale. They have a great shipping discount, good customer service from what I received and a great platform. The layout is nice and easy to navigate and I get alot of traffic. There’s so much to love about Vinted but shipping time and payout time need improvement..Version: 26.8.0

My favorite app!! but needs a few extra featuresOkay so ive been on this app for half a year, buying & selling, it’s been so great. most things are extremely affordable for both sellers & buyers. + the shipping fees are amazing ong. buuuut a few extra features would definitely make using this app more efficient & easier- like when you open your favorite items, you can’t easily get to the first item you saved or from like a week ago, you have to keep manually scrolling & scrolling & scrolling until you get to the item you wanna look at. & then if you accidentally exit out you gotta do it l over again, which is really tedious. personally i think it’d make everyone’s lives easier if either a button that allows you to scroll immediately down to the beginning was added orrr add the bar on the side of your screen that we use to scroll fast n efficient. (like in ur photo gallery) During my time on here ive only had 2 other problems which were both resolved pretty quickly. honestly besides making looking thru favorites easier this app has been sooooo phenomenal, if you can see thru scammers & some issues..Version: 26.21.0

Favorite AppHonestly, I never write reviews but I love Vinted so much, I thought I should share my experience. I’ve used a variety of alls but none of them made it so easy to shop and find what i need. My favorite aspect is their image search feature, not only does it allow you to search for products like the pictures, but it allows you to categorize the searches between brands, sizes and more, which make it significantly easier to find what you need. It may sound like no big deal but I have not stumbled across another app like it. I’ve also personally found prices to be so much cheaper than other apps. Some other apps take large royalties from your sales but Vinted does not. This allows the seller to make more while the buyer not having to pay more. Honestly coming from someone who loves shopping, this app has it all since they listen to the people who use it. You can tell the team working on updates and keeping Vinted functional actually enjoy and appreciate shopping!.Version: 26.21.0

Great Customer service after initial banWas banned initially unfairly without given a chance to even explain what happened. After appealing to customer service and finding someone other than a AI being to speak with, I got the issue resolved and have had a great experience selling on the site. The customer service agent was understanding of my appeal and unfroze my account and let me start selling on the platform. Being banned after posting only 1 post is kinda harsh without even a warning but it’s their rules. Make sure you read all the selling guidelines thoroughly and follow them. But they are great for sellers especially not taking any of your money like a lot of the other platforms. So far I love it and the people I’ve talked to also love the concept of not getting robbed by so many selling fees. Can’t say enough about the no selling fees it’s amazing. Hope to continue to have good experiences after the initial negative one..Version: 26.22.0

Long term user…But lots of BUTS!So I’ve been using this app for over 7 years, first resell app I’ve sold from. I love that they don’t take out anything from your sales, decent shipping prices, let you add as many hashtags as you want and create/reserve bundles. What I absolutely hate about this app is that at any given time if they feel that you “violated” any of their terms they’ll just delete your post, so many times I’ve uploaded an item (beauty specifically they tend to do this the most on) and they’ll just delete it even though the item isn’t opened or swatched and then you end up seeing someone post the same exact item with same descriptions but their post won’t get deleted. I also had a time where a Coach wristlet was deleted just because they thought it was imitation when it was authentic. Contacting support when they do this is pointless because once they delete your item you can’t create a help ticket about it to even state your case on the matter. I really enjoyed this app for many years but I’ve had much more success selling on Mercari..Version: 22.12.1

Great app if you can get over some annoying partsAs someone based in the US, I believe I have had less issues than those based in other countries. I like the app, it’s easy to navigate once you get the hang of it and it’s VERY cheap (I have no idea what makes everyone on here sell their stuff for <5 but I am not complaining). My suggestions: 1. Please please please give us the ability to filter on individual sellers’ page the same way we can on the standard search. Or at the very least, include a filter for size. “Category” and “Sort by” are helpful but searching through 300+ items that aren’t in my size is very inconvenient. 2. Let us switch our locations. I don’t know why we can’t. International shipping can be a hassle but that’s up for the buyer and seller to risk. The majority of Vinted’s users seem to be based in Europe and I’m not sure how it works over there, but limiting users to just one country is a major hinderance. 3. Bundles are cool, I just wish I could see how much an offer would cost without it being sent out to the seller, because it’s a waste of both of our times. Not expecting much, just thought I’d mention it. Overall, Vinted is really good (at least on the buying end) and I highly recommend it, I just wish it was a tad bit more accommodating. Only Ogs remember when standard shipping was either $3.99 and 6.99 though, I do miss that..Version: 24.17.0

OkayI’ve been on the app a few months only gotten one sale and that’s fine but my issue is I’ve received TONS of offers on items only for buyers to not pay once I’ve accepted. Vinted needs to hold buyers accountable and force them to payout if they’ve sent the offer because a lot of them aren’t serious and waste sellers time. I’ve had to block so many people because they constantly send offers with no purchase. That just isn’t fair to the seller. They need to change this and make it fair for the people selling on the platform. So I would not recommend this app due to low sales (platform barely gets any traction) and not holding buyers accountable for sending a bunch of offers with no intent to pay. It’s extremely frustrating to the point where I’m thinking about closing the account, it honestly makes you not want to keep uploading items. Waste of your time. Try eBay or Poshmark..Version: 24.47.0

New glitchHey! I’ve used this app for literally 9 years. However, the past couple of days while scrolling for items; the app pretty much pops me back to the top of my options when it’s trying to load the rest of the products available. Therefore I can’t really look for anything right now. Beyond this temporary hiccup - here’s my raving review! 🫶🏼 I think Vinted IS the best thrifting app out there! Most everyone is kind, fast to respond, everything is always at an amazing price, and transactions are consistently smooth! This thrift app somehow feels like a community and I absolutely adore! I tell all my friends to download! You should too! Use your keywords wisely and you will find some stunning statement pieces! Find timeless, quality fits to add to any wardrobe! For men, women, kids, home & pets! So much to discover! Thank you to the creators and those that manage this app! Y’all are the real MVP’s! 🗣🎉🍾🪩.Version: 23.2.0

Its OKUpdated Review: very simplistic app, good for new people with little experience. No seller fees are ok, but you lose useful features because of this. Areas for improvement: 1. No bulk features. Ie: price drop, offers 2. Offers from buyers are not binding. A buyer can just make 10 offers to 10 different sellers and not buy anything. This is a waste of sellers time. Offers also have no expiration date like other platforms whose offers expire in 24 hours. 3. AI/bots are overly sensitive & offended by everything. A simple mistake when uploading a new item can cause your account to be flagged or banned. Appealing isn’t a simple process (this feels like it was by design as this was an issue ive had for several years with them. It also is what makes this the most difficult platform to use). 4. You are only allowed to maintain listings via their app/website. While other platforms welcome inventory management apps like Vendoo, Vinted will flag your account, prevent listings from being uploaded & not allow sales to be reported back. For sellers with large inventory & cross post this is a huge loss for sellers, and triples the time to maintain their inventory not to much leaves room for inaccurate inventory. Original review: Ive been seeing on Mercari and Poshmark for years. Both with 5 star ratings. Ive tried signing up twice on Vinted and they blocked my account both times. You have severely lower your price since the buyer is responsible to pay all fees. What a joke..Version: 26.13.0

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Vinted: Pre-loved marketplace iPad Images
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