Surfshark VPN: Fast VPN App Customer Service

Surfshark VPN: Fast VPN App Positive Reviews

Works mostly well…I decided to go with surf shark after a lot of research. I first heard about VPNs many years ago but didn’t really pay attention to them until I started watching true crime YouTubers. I like Surfshark because it allowed me to connect unlimited devices and had a nice amount of countries to choose from and I got a good deal. I paid for a 2 year service. My mom likes it because she can watch her shows in other countries now. So I really don’t like having issues with it but I do. One issue seems to be that I get alot of errors losing webpages or security errors and also chrome makes me do dozens of captchas which is annoying. That issue seems to have gotten a little better. But the main issue is that my kids and I have iPhones and it causes alot of data issues. If we have to update or restore our phones then we have to delete the Surfshark app and download it again or else no other app will work at all. Sometimes that happens for no reason. Like I went to bed last night with no issue. I get up this morning and no apps or webpages will download. I tried through two work networks and my data. Then I tried to turn the VPN off but it won’t let me. So I deleted it and then immediately my chrome page opened right up so I know it’s the VPN. I had to backup and restore my oldest daughters phone and the VPN caused all kinds of issues and I needed up in two apple tech chats and then an escalated phone call before I remembered the VPN issue. I deleted the app and no more issues. I had to do the same thing to all five of our iPhones when I switched carriers. It’s very annoying and I am the type of person who does almost all of their work on my mobile devices. So this is an issue that needs to be resolved. I have paid for two years of service and if I have to delete and reinstall the app every week it’s going to be a very frustrating two years..BebeIsABada$$Version: 2.20.0

After 1 1/2 years of using surfshark….Overall good VPN service. There are a couple of issues I had like using surfshark with a couple of routers that support VPN. XBOX & PlayStation as well as Roku devices I wish I could have connected those as well but has proven to be very difficult if not impossible. Minor bugs like being able to login from some of my other devices. When trying to login using the passwords given from surfshark the app will allow you to type in the password on certain browsers and sometimes the passwords don’t work at all. Also when using surfshark you have to be careful to remember to turn it off on cellular because I notice my iPhone and iPad Pro will go through data like crazy when I’m not even on my devices very much like overnight when I wake up my devices used up more data while I was asleep than when I was actually using them. So that’s something to look out for. On the plus side Speeds are fast compared to other providers and connection time is super fast. Whenever I checked my ip and dns, connection was 100% secure everytime. So surfshark is very secure once your able to setup all of your devices which can be a task. I’ve used 3 different name brand VPN providers and surfshark I put at the top of that list..NEMO245523Version: 2.17.0

UPDATEUPDATE: Sept 2021 this app slows my IPhone so much I must shut off the VPN. Not sure why… talking to a tech is nearly impossible:-( EARLIER: Four days without data/internet And four days of incompetence from ATT phone techs who twice lost me when doing tests and never called back, a tech who said she couldn’t help me because others had tried and a supervisor who called me Monday night at 10:30pm to assure me she would solve the problem and call me back... it’s now Thursday night and she never called back. On Wednesday an online ATT tech sent me to an ATT store and I git a new SIMS card that didn’t help but the guy went they all my settings and found nothing wrong... I went home, called again and ATT tech sent me to the Geek Squad at Best Buy’s a waste of time (100 mile round trip) who told me to go to an APPLE store but online it said ALL APPLE STORES CLOSED UNTIL JUNE 1 (today May 27). I called Apple support who gave an appointment to the ONE Apple store open in Michigan for repair only the next day. Another 100 mile round trip but they fixed it. The solution was very simple that every ATT knucklehead should have asked or realized... my VPN had crashed causing me to lose all data/internet connection. SO BEWARE your VPN might crash and cause you problems! JUST shut it off, update and reboot to save all the headaches I had..Al@a2Version: 2.21.4

Works for some content, but not othersI downloaded this app to try to access content in the US as I am in Japan. For the most part, the app is easy to setup, turn on, & I had no trouble verifying that it is working as expected. Unfortunately, it really depends on what content you are trying to access. First, it didn't work when I opened CNN. I was seeing the international page. But after tweaking the VPN, CNN was working. But for reason, no matter what I tried, NFL is still able to detect my real location. So I'm not able to access NFL content restricted in the US. So if you are needing a VPN for NFL, this app will not work for you. I also had a live chat with a rep who confirmed this. I also discovered that the Home tab in the app has some accessibility issues. It doesn't seem to scroll. Probably not a big issue, once the app is setup, you will not need to open it much. But it would be nice to be able to access the Home tab & the info on the screen without difficulty. So the app needs improvement in accessibility. Lastly, it seems that when VPN is running, my phone's battery drains a little faster. I have tested other VPN apps that did not drain my phone's battery anymore than usual. This is definitely an area Surfshark can improve on..GoalballVersion: 3.7.3

The best reliable set of VPN featuresGoing 7 years strong with SS without ever missing a beat. I'm hoping the next 7 will remain just as good as the first. Before that I was changing VPNs every 1 or 2 years for whatever dysfunctional or dissatisfying reason or another. Many times it was for many reasons. When I found SS it was attractive but I was still skeptical from having so many routine bad experiences with other ones. After I started using SS things were going so smoothly that I thought something was wrong because I wasn't having to fix something every few days or weeks like I was used to doing with others before. It really felt strange that all of the features worked consistently and with the same level of effectiveness without constant bugs. This is the most effective and reliable service for online privacy that's out there if you ask me. Well priced and based in the USA, another plus that other VPNs cant say. A nicely simplistic designed user interface as well. Very Highly Recommended service specializing in being effective, reliable, and fully featured all at the same time..Mr. ChakraVersion: 3.33.0

24/7 VPN without issuesI have tried about 4 different VPN services to protect my online life but haven’t found one that works well on LTE/5G until now. ExpressVPN was my favorite everything except when i was connected to cellular networks. The transition from a cellular network to WiFi and vice versa caused major issues and had me constantly fiddling with my phone to reestablish connection after the kill switch had been tripped. Enter Surfshark! After some more googling to hopefully find a cheaper replacement for ExpressVPN, I stumbled across Surfshark. Their impressive price point packed in LOADS of features and I couldn’t wait to try it. I was more than surprised by its performance. In the past i don’t think I held a stable mobile connection for more than a few hours before a handoff between cell towers or a WiFi router caused everything to come to a halt. …with Surfshark, I ran my VPN for 30 hours once and didn’t even realize it was still on! To me that’s the beauty of this service. It’s a set it and forget type of service that can do as little or as much as you want. You don’t want security to be a hassle, and Surfshark is the exact opposite. The speed is nothing to sneeze at either. I wouldn’t rank it at the tip top, but it is not slacking. At an average of 100Mb/s - 150Mb/s, this VPN is plenty fast and will easily stream 4K video. So far, I haven’t found anything to complain about. ¯\_(ツ)_/¯ - Happy Customer.CaseydavidphillipsVersion: 2.24.0

Average• Good • Affordable • Good Customer Service (responds to email quickly) • Reliability...? and here’s why. Reasons why we use VPN is to hide our IP for security reasons. In addition, we use VPN to be able to access apps that is only available in other countries. Connecting to other states is no issue. Connecting to other countries is unstable. I tried to connect to an Asian Country coz the app is only available to this specific country only. At first it worked and I was so happy that I finally have found a VPN that’s affordable and had this specific country available. The next time I tried connecting again to this Asian country and it did connected then opened the app that allows only that specific country tells me that “this app is not available in other countries “. ??? I toggled back to the VPN and it says I am still connected to that specific asian country. I verified the location that I’m connected with on IPlocation site and it’s telling me that the IP address that I’m connected to is in Europe when actually the VPN says I’m connected to an Asian country. So yes, the VPN is kinda unstable. From time to time the app recognizes that I’m connected to an asian IP address when at times I’m in Europe. I hope they fix this problem..L E JVersion: 2.9.0

Works, but eh..So yea it definitely works well, let’s me surf the web on my computer without any worries of someone tracking what I’m up to. It Let’s me access other regional content that I otherwise wouldn’t have been able to watch, like advertised. That aspect of the app works great and I’m really happy with it. However the reason I only gave it 3 * was because of the way that it works on my iPhone. When I first turn the app on it works fine, if not a little slower then normal. When I put my phone away for a while and come back to it is usually when I start to have problems. Starts with the phone just being pretty slow, longer download speeds and webpage loading time. Then eventually after a handful of hours pages just will stop loading. I play Pokémon go and that app in particular seems to really hate when a VPN is running in the background. I think having so many issues with that specific app may have kinda soured me but I’m trying to be reasonable. It works for just regular browsing on your laptop without issues for sure and even to an extent on your phone. If you play Pokémon go however, I wouldn’t recommend it..Golfguy92Version: 2.16.4

Good VPN, Bad ServiceThe most basic Surfshark option works great, honestly. I used it when I went to China and I was able to access all the American social media, games, and other stuff I’d normally use. Now, the reason I gave the app 3 stars is because it feels scammy and deceiving. I only wanted one month so I looked for the option to stop auto renewal. This option is hidden behind a “delete account” button. When you use this button you are met with a message that says you’ll lose all remaining access on your subscription if you delete. Naturally I didn’t want to do that right after I bought it for my China trip, so I decided to delete my account after I came back in a couple weeks. I forgot after a couple weeks until I saw more charges months later. They won’t issue refunds unless it’s within 30 days after the first payment even though I didn’t even use the app those few months after my trip. By hiding the auto renewal toggle, the creators designed the app interface to prey on people who want the app for a short time but forget to delete their account later..Candyman10000Version: 3.31.0

Was good and then became problematicI’ve had Surfshark for quite some time now the past several months I’ve noticed decrease speeds lagging glitching having to turn my phone off and back on and reset the VPN unable to send any kind of picture message to a friend always glitching at the worst times when I needed my phone the most so this message is not to hurt the reputation of Surfshark, but it is to give an honest review still gets four stars but for the bugs or whatever I don’t know I believe I’ve made a couple tickets in the past and I don’t know what was resolved of that, but I can’t have a phone. It’s just glitching all day and always having to worry that my phone is not gonna be there for me unless I disconnect the VPN which what is what would be the purpose of that you know so I need a dead VPN is going to deliver constant data flow and not be so inconsistent. I’m sure the problem can be resolved and for now I have had this switched over to another VPN that has seem to be working fine for me. Good luck. I wish you all the best bye..4DozerVersion: 3.23.2

This VPN “Virtual private network” is one of the most adorable and bestSurfshark VPN is excellent for a few simple reasons. First, it keeps your online activities private by encrypting your internet connection. This means that your sensitive information, like passwords and personal details, stays secure from potential hackers or prying eyes. Secondly, Surfshark allows you to access content from around the world, giving you the ability to unblock websites and enjoy content that might be restricted in your region. Whether it's streaming services, websites, or social media, Surfshark opens up a world of possibilities. Moreover, Surfshark offers unlimited device connections under one account. This is great because it allows you to protect all your devices – from your smartphone to your computer – without any additional costs. Additionally, Surfshark is user-friendly. With a simple and intuitive interface, even those new to VPNs can easily navigate and set it up. This ensures that you can enjoy the benefits of a VPN without any unnecessary hassle. Lastly, Surfshark provides these features at an affordable price. You get a lot of value for your money, making it a budget-friendly choice for those looking to enhance their online security and access global content. In summary, Surfshark VPN is excellent because it keeps your information secure, lets you access content globally, offers unlimited device connections, is user-friendly, and comes at an affordable price. It's a fantastic choice for anyone looking to enhance their online experience..Zanderlink3Version: 3.31.0

Best of 5 others triedTried about five of the “top recommended vpns by experts” within the last few years and surfshark takes the cake in the majority of critical categories to me like speed, functionality and features but just the consistency of it alone is what puts it above the others imo. Others I tried were good sometimes then horrible the next day, was starting to think my own routers/connection were the problem but surfshark proved I’m not crazy and the other services are lacking stability That, along with the amount of extra features and most importantly to me, a decent list of customizable settings and preferences. Wish there were even more. The Interfaces across devices are intuitive and its easy to use/understand Seems like they actually have the consumer’s best interests at heart which is so hard to find nowadays. Can sleep at night knowing I’m gucci down to the socks.Oofie McChickenVersion: 3.21.1

WOW!!!I had wasted money on other VPN services out there, and my problem was they kept disconnecting. So I would spend hours on an open network possibly unsecured. So I sat down and just looked and looked, for me my phone is most important for me to secure. I do lots on it and have lots of sensitive info like everyone else. When surfshark popped it was perfect, 1st off the price was just the best I had seen. 2nd the amount of devices where even better unlimited (at least that’s how it was advertised a year ago I haven’t looked recently) 3rd it could virtually work with anything without the hassle of something going wrong. Over they every thing you need I even added the hacklock and blind search clean web. It makes such a difference for me, but what they supply is the monitoring aspect and actually alert you when oh let’s say your emails been compromised. I’ll keep on purchasing my subscription I purchased 3 years my firs go around..Parrot1KingVersion: 2.10.6

Fantastic service with amazing priceI looked at quite a few different VPN services and researched a bit, and Surfshark had everything I was looking for a fraction of the cost as other VPN services. They have an extremely friendly customer service division, they’re not owned by a conglomerate (like ExpressVPN is), and they’re one of the only VPN services that runs on RAM servers only (meaning they don’t store your data). I suppose the only complaint I have is that it’s somewhat unfriendly for beginners, at least on this iOS app (I haven’t tried using it on a PC). I had never heard of VPN services before, and once I did, I didn’t know how they worked at all. All I knew is that I wanted to watch shows that were unavailable where I live. I got the membership for Surfshark, downloaded the app, and was a little lost on how to go about streaming something from another country. I had to google how lol..MusiqMysfitVersion: 2.24.0

Surfshark doesn’t work optimally in China, sometimes take infinitely long to connect to a locationI’ve been using Surfshark for a little over a month so far, this vpn isn’t the best but reasonably priced in relevance to its performance, in the past few weeks, I’ve encountered many connectivity issues since I paid for a 24 months plan, they’re annoying indeed but most importantly it causes so much inconvenience to my daily basis like if I’m not at home I gotta reconnect to vpn servers for several times or some just won’t work due to the restrictive internet in China, it’s not only happening on my phone but also on pc which is even more annoying and more frequently, for instance if I connected to locations in United States, it would usually appear a red banner saying we’ve detected an issue on your internet or something every 30 minutes or less sometimes :( Overall,it’s not working well in China I hope Surfshark team can help out the people like me in countries like China with internet restrictions..Mingo CVersion: 2.21.0

Good so farI replaced Disconnect Premium with SurfShark. I believe that Disconnect has a more robust advertising blocking experience since some apps that I used had zero advertising within it and SurfShark is letting quite a bit through. I will continue to work with this due to the fact that Disconnect logs every click and website visited being based in the US. SurfShark contains no logs. I’m not doing anything improper, but my browsing and operational data is mine to distribute, not someone else. Yes, I understand that I am writing this on a device that tracks everything that I do. But I must attempt to be mindful, and for that, I appreciate this particular app since they are the only other VPN that is making a try at providing good IP masking and adblocking device-wide. I have not had challenges with the kill-switch like others but I can tell you that I put my connections through the wringer. I use SurfShark, Cloudflare 1.1.1.1 as my DNS server, three different blockers and have locked down Bluetooth and WiFi sniffing. Speeds are slower, but I can still stream..Yo hollaVersion: 2.3.1

The best VPN and wonderful customer supportWonderful product and Perfect customer support. Security, safety and many excellent features. This an example how 1 real VPN should work. Prices are pretty fine for so many features that this VPN has to offer. Also what may impress customers is speed and clarity. If you only focus on features, you'll be very satisfied. Connect to 3200+ VPN servers worldwide Get a unique IP address Protect your traffic with industry-leading encryption. Double VPN. Obfuscated servers. Split tunneling. Kill Switch. NoBorders. CleanWeb. Cookie pop-up Blocker. Static IP. Dedicated IP. Rotating IP. GPS override. Reverse Bypasser. Alternative ID. Alternative number. Special regards to agent Asher Montrose. It was the best experience I have ever had in my life. If all customer support agents will be like Asher Montrose it will be magnificent. Highly recommended for all of those who are serious about their security and privacy..Bob BrkicVersion: 3.22.5

Listen..I’ve used this device on a personal computer of mine for the last year or so and there’s no doubt it’s one of the best vpn’s out there. But once I installed it on my mobile device( apple ), my experience and excitement for this product kind of withered. I first noticed that upon using, that it blocked access to my personal and business banking apps, which was really nerve wrecking but there’s ways to figure that out right( just turn off vpn once accessing my account). But what’s making me write this review is the fact that I noticed it’s really slowing down my phone. I run a business and anything that hinders my productivity is really a liability. What I believe, because of my experience using this with other devices, is that this vpn is so top of the line, that maybe a less intense and involved vpn will be more suitable for mobile devices. I’ll continue to using this for my personal and work computers, but for the reasons listed above, will stick to the more basic vpn I’ve used the last couple of years..AudibrownVersion: 2.11.8

Disconnects constantly. No fix from customer support.The app is nicely designed and intuitive. Unfortunately the service just doesn’t work making the app almost useless. After a while the VPN will block all your data and you will need to manually switch it off, and that’s incredibly annoying. I spent a week going back and forth with support (very responsive folks). However, after trying everything and switching off all features from the app (kill switch, no borders, protocol, etc), their suggestion was to use an OpenVPN configuration, which I needed to set manually trough another app. In my opinion this means going around the problem rather then solving it but I tried it anyway. Well, I never managed to connect so I just had to give up. I hope they get a grip, as of today Surfshark is basically not an iOS product..EpperussoVersion: 2.2.8

A VPN Provider That Finally Supports Mexican Netflix Regions!Last year, I traveled to Mexico to visit some family members for the holidays (responsibly, of course) in December and Netflix showed me shows that were available there. And one of those shows is called “Yo soy Betty, la fea.” I got so hooked on it, but then I had to travel back to the US because I will start university again next week. Anyways, once I arrived to the US, I tried to keep watching the show but it is not available here. Because of that, I did some researched on some vpn providers and checked if they support Mexican Netflix regions so that I could continue watching the show and SurfsharkVPN has been the only vpn provider that I found that supports Mexican Netflix regions, finally! NordVPN, ExpressVPN, CyberghostVPN, and ProtonVPN are some vpn providers that don’t support Mexican Netflix regions as of now, so I was ecstatic when I found out that SurfsharkVPN does..Alex:-DVersion: 2.12.2

Not greatIt makes it so safari doesn’t work no place I have looked says anything about that of course though. It say the client doesn’t have permission. I’m not sure what that means and I really don’t care it shouldn’t be happening. Especially with the amount of money it cost to use a year of this questionable vpn. It doesn’t throttle your system and that’s great but a lot of vpns do that now. Another thing that rubs me the wrong way is the fact they have a premium plus option. I hate that, it’s disgusting and predatory just don’t be like that and make your app as good as possible for one price and set it at that price like every other top vpn service, that would be consumer friendly and it would make it seem like you care about the customer which is a thing this company is not good at. I’m honestly surprised you guys have this many stars to the point I wouldn’t be surprised that they delete negative reviews for vapid reasons. I’m beyond not impressed..JonathanLawsonVersion: 3.7.3

Yo developer, why don’t you test your product before you release an update publicly idiotThe recent update they did today is the 22nd 2024 of June. The recent update completely broke the rotating and the ability to submit a ticket for help attention to the developer. I’m not going to respond to you. I don’t have you lost the chance at my business there’s nothing you can do to fix it. Perhaps you can take it yourself by fixing your app for me are you have a lost my trust forever there’s no second chances because identity he won’t give me a second chance and I would be victimized by the identity thief because your app is trash after the update. It was horrible before, but it’s even completely canceled my subscription and will never give you a penny no matter what you do..A ps5 playerVersion: 3.18.1

So much for a free trial.... - UpdateOriginal: So, I was looking for a VPN to use for about a day, as I am doing troubleshooting. Surfshark got great reviews on a lot of pages (though they all earn commissions probably, so idk how accurate those reviews are), so I decided to try it out. I’m a forgetful person, so as I do with most subscriptions with free trials, I activate them then cancel the subscription, keeping the free trial and then afterwards, deciding if I’ll continue or not. The second I cancelled the subscription’s renewal for after the week, I was hit with all kinds of notifications about how my plan had expired, and I couldn’t use the VPN without “an active subscription” - which goes directly against the idea of a free trial. So, as the title states - so much for a free trial. 1 Star. Update: Spoke to support about the issue, and was given a new account with the week’s free trial. Upping to 3 stars, had an excellent support experience. However, I think the problem I described shouldn’t have existed in the first place..RoguePatriot27Version: 2.11.4

Will not be renewingTrustworthy company with unreliable tech. When it works, it works. But I have a really hard time trusting the software. The auto-connect / auto-disconnect is super unreliable. I often do not disconnect when I attach to my home router (it has its own VPN, also through SurfShark). Then, when I leave the house, I’m often 4-5 blocks away before I realize I have not reconnected to the VPN, sometimes it’s not until I get to work and insta doesn’t load because it’s blocked by my benevolent corporate overlords. The WORST (what prompted me to leave this review) is that sometimes the system bar at the top of my phone shows the VPN logo as if I’m connected, but the app says I’m disconnected. When I go to open the app, my connection time is only 2-3 seconds. Maybe this is an iOS, but it’s a pretty big deal when the iOS and the app can’t agree on the state of the system. This happens a lot during what I assume is a failed auto-connect. If you’re on a network that is open with a login screen, forget it. The app gets stuck in a retry loop and you have to pray it glitches out long enough to hit the cancel or pause button, because even with “invisible on network” turned off, the login screen is unreachable with the VPN activated. I chose SurfShark for their reviews and privacy policies, but I’m not sure I can trust their tech to keep my packets safe..AllTheNamesAreInUseBroVersion: 3.16.0

Less than impressedI’m less than impressed with the connection in IOS on an iPhone. I find MANY times a day I have to disconnect the vpn to get data through. It just locks up and a disconnect always fixes it. Also I work from home a lot and have set my local WiFi as a trusted network which means Surfshark should not tunnel but it always does. What’s the point of a trusted network. Also it noticeably slows the connection. I do like the interface and how easy it is to jump locations and when I want to pretend I’m in another country it most often works, this 3 stars. But this connection and disconnect requirement just to check an email is frustrating Update: i got a response from the developer to change my "protocol" setting. This setting is on "Automatic - Surfshark will pick the protocol best for you". So i guess my rating remains the same because its obviously not picking whats best for me at all moments..JomigoVersion: 3.22.5

Review for Surfshark VPN (iOS Version)I’ve been using Surfshark’s paid version, and while it works well for general browsing, I ran into a major issue with my security camera app. The iOS version does not support app-based split tunneling, meaning I can’t exclude specific apps from using the VPN. This is a problem because my security camera app simply won’t work while the VPN is on. I tried using the Bypasser feature, but it only allows websites (URLs) to bypass the VPN, not apps. Additionally, Surfshark doesn’t offer a Static IP option, so I can’t whitelist my VPN connection on my camera settings. I also tested different protocols like OpenVPN and WireGuard, but none of them solved the issue. At the end of the day, the only solution was to turn off the VPN whenever I need to use my security camera app—which is inconvenient. If you’re looking for a VPN with true split tunneling for apps, Surfshark’s iOS version won’t work for you. Pros: ✔️ Good for browsing and general privacy ✔️ Works fine with Safari when configured properly Cons: ❌ No app-based split tunneling on iOS ❌ No Static IP option ❌ Some apps (like security cameras) won’t work with VPN on If Surfshark adds app-based split tunneling in a future update, it would be much more useful. But for now, if you rely on apps that need local network access, you may want to consider other VPNs that support this feature..TTNNMMoqzVersion: 3.23.0

The whole packageI previously had Nord which is better with less websites flagging it, but I got Surfshark via their website because of incogni data removal!!! The Surfshark plan that has incogni included costs less than incogni by itself!!! So I get 2 for less than the cost of one!!! This trade off is enough to sometimes switch my vpn when a website flags it but if I was using the vpn for work purposes I’d probably get Nord which owns Surfshark but they are operated independently on different infrastructure. I think Surfshark gets flagged more because it is cheaper and with unlimited connections so scammers would be more likely to use it and therefore more of the IP address get flagged more often. But in my mind I can’t justify having Nord also when I have Surfshark available to me..Chose NicknameVersion: 3.32.0

Best personal VPNThis is the best personal VPN I’ve tried yet. I’ve used TorGuard, KeepSolid, and Private Internet Access and quit using all of them because they were causing problems with my internet usage or otherwise difficult to use. Surfshark is much better!! Rock solid performance - never drops the connection. Zero loss of connection speed (it’s actually faster than w/o VPN sometimes!). It’s super easy to use. The only problem I’ve had is with the browser extension interfering with my work VPN but that’s hardly a complaint. I just don’t use it on my work browser. I’d like to see better ad-blocking as I’m still getting ads even with CleanWeb turned on, and an iOS 14 style widget would be a nice upgrade. Overall it’s an awesome VPN and I’m really pleased with the value for my money..K8serenVersion: 2.15.0

OMGListen I have 100’s of apps and I don’t recall writing to much reviews. But this app here this app here.... OMG. When I was first trying to decide there were so many choices I then decided to contact Surfshark so a rep or an employee can confirm all my questions so later if there was an issue no one can say I read anything wrong. They confirmed unlimited devices and they are not lying I have my entire family on it firestick in each room all our cell phones all the tablets omg and NOT 1 issue up to this day. I love this my internet browsing is private thanks to Surfshark I was gonna go with IPVanish but I did not regret my decision. You know how we monitor or subscription renewal date well with this I’m worry free when it renew I wouldn’t care cause I love this app my Netflix and firestick works fine no sticking no lagging. keep up the great.Mr help neededVersion: 2.4.0

Go for this one!First up, I didn’t download the app yesterday. In fact, I waited to write this review as I have been using Surfshark for the past 6 months. I am using them on my iPhone, iPad Pro, MBP, Smart TV & PS4. Their clients are, for the most part, but free and fairly reliable. Their VPN service is a solid A+ ( yes, I performed the DNS leak test and other tests myself). Also, customer support is a good B+. Software & clients are also a B+. Pro tip: Do not purchase subscription from their apps, use the desktop website, for some reason the prices are lower there. This is the VPN that won it for me out of ExpressVPN, Nord, Vyper & a bunch of other popular ones. They totally deserve this review. If you are on the edge, give them a shot!.RishmalhoVersion: 2.10.5

Great Service (hoping for AppleTV app)I’ve been using Surfshark for a couple years now. Overall love the service, app gets updated often. Multiple connection types offered. Really hoping that an AppleTV compatible version is coming soon!.ChrisO.Version: 3.13.2

Works great on iOS and WindowsThis is the best VPN I’ve found after trying many. It works fine, doesn’t cut off, and was a reasonable price for a two year subscription. 👍🏼.Zimdog BillionaireVersion: 2.24.0

Consistently……Perfect !Wether i’m at home watching a geo blocked netflix show, or downloading torrents. Or using Surfshark to bypass a public wi-fi that doesn’t allow access to social media sites.(the hospital i work at. jokes on the cheap admin cause i’m on fb and watching youtube lol) Or if i’m traveling in south america,or on public wi-fi wanting to stay safe, even to block my isp from spying. this app does it all. All the time. Flawlessly..TarabryanVersion: 2.25.3

PurchaseWhy can’t I purchase less on the app.SvbaliVersion: 2.11.2

WowzersThis vpn is probably the best one I have ever used, consistent if you use it right. And great connection if you have the right internet.Peanut butter4231Version: 4.1.2

安全快速.长脖老等啊Version: 4.1.2

All goodAll good 😊.Nature.ontario1Version: 4.1.2

Best VPN I’ve triedI have tried a number of VPN providers, and Surfshark is my favourite. It’s reliable, has a ton of features, and truly makes me feel safer online. Plus, if you have as many web-enabled devices as I do, unlimited connections is a must..Aap@yulVersion: 4.1.1

Très bonTrès bon.FuhjuVersion: 4.1.2

New to thisHad an issue with set up It took all of 3 mins and some questions to answer then I was connected to someone immediately.I was helped and on my way to continue to figure this out Thank you.PlesheadVersion: 4.1.2

BugVPN très très bon mais comme pour envoyer des courriels ou écouter la radio sa block le contact internet Peut-être le multiple dop ou les changements ip voilà mais c’est très bon.Le kodiacVersion: 4.1.1

Fonctionne bien mais…Je l’utilise sur Apple TV et ça fonctionne bien mais plusieurs applications de streaming vidéo bloquent le contenu lorsque le VPN est détecté. Je ne crois pas renouveler..Kizmo69Version: 4.1.1

YesRawr im a shark.Max21214Version: 4.0.0

Spotty at bestAt least once a day I have to disconnect and find a new vpn location to switch to as the one i’m using breaks down. Sometimes up to 5 times a day. It can get annoying..BananaBanaFoFannaVersion: 4.1.1

HashimIt’s very easy to use easy to connect and amazing results.Khan g aaaaaaVersion: 4.0.0

回国后你就会发现啥也连不上，还不如随便找的6.99一个月的vpn好用.PppppppyyyVersion: 4.0.0

Fast sharkQuick to connect and download my files!.Tnaug aVersion: 4.0.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.1.2

Surfshark VPN: Fast VPN App Negative Reviews

Works when I need it the least****Update: Surfshark has requested I contact customer support. The first I’ve heard from them is after this review. I have sent several Bug Reports and submitted identifiable feed back several times, as well, with no response. The problem is, when the issues occur, I am then unable to access the web, due to the issue.**** Surfshark works when I’m at home or on a friends network. It works on cellular for the most part. I often have to click on fastest connection as mine slows. But, when in an airport, a restaurant, work, or public wifi with an anchor page, Surfshark is almost useless. The difficulties connecting to public wifi with anchor pages is beyond infuriating. Sometimes it will connect with little issue or immediately. Most times it takes 3-5 minutes. Those are usually the times when I have only 5-10 minutes to be on the web and I waste half of it trying to get Surfshark to connect. Then there are the occasional times like today. It took an hour and 15 minutes of waiting while it tried to connect. Waiting while it tried to connect after a VPN configuration reset. Rinse and repeat. Waiting more after configuration reset and iPad restart. Waiting after app uninstall and install. Then, waiting after uninstall, restart, and install. Finally, after one more uninstall, restart and install, it connects. Please fix this! Please! Pretty please!.TxLeeVeeVersion: 3.8.1

Auto connect imperfectAuto connect doesn’t always work. I usually have to manually connect/disconnect the VPN whether I am on a trusted network or not. I think it may help to always have the app open, but even that doesn’t always work. I also have my auto connect set to certain connections, but it doesn’t always default to the one I’ve set. Sometimes the VPN will disconnect and my connection to a wifi will stay as well. This is a security risk and inconvenience as I’m expecting the connection to stay unless I switch networks or disconnect the VPN. Once in a while there will be interruptions to my connection as well, and I’m not sure if it’s because of the provider or the VPN is just working poorly at certain times. Occasionally it won’t work either on my devices, so I have to disconnect it entirely. Lastly, I will say the VPN works fine 99% of the time. The connection stays, is fast, and I’m sure it keeps you protected. However, that 1% is extremely important. I would rather experience a connection interruption than a security risk. I’m not sure how the other VPNs are, but this one is okay. It doesn’t deserve 4 stars though. Update March 2026: dropping my review down to 1 star due to a recent change that ruined the mobile VPN. The autoconnect/trusted network feature is completely broken and has likely exposed me to much more risk than it should have. If there are any decent VPN providers that are privacy first, I will switch in a heartbeat. This one has failed to maintain consistent protection. It went from working 99% of the time to 1%..AnonyviewerZVersion: 3.33.2

Customer for years but…I started using Surfshark years ago when plans were still fairly affordable and you could add additional years for a few dollars extra at the time of sign up. Well, it didn’t stop them from charging me full price the following years (yes, years, I didn’t get any if the years I’d paid for with the deal, w/o also being billed again come January. I was refunded for one of those years, even though I’d signed up for the 3-year extension deals. I contacted them in 2023 and it took some back and forth for them to look and say “yeah, we owe you money”… but they never refunded me. I had a bunch of health issues pop up and I didn’t get around to noticing they’d never paid until I looked this January, and the guy I was talking with was honestly fairly rude to me. It took me sending screen shots & a bit of back and forth + the year old email from them for him to look up that they did indeed owe me money. He got nicer after that but it’s not really okay he was treating me like I was lying to begin with.i was not rude nor blaming him personally. The annual VPN+ subscription is around $80 +/- now (based on what I was overcharged). I’m sadly looking elsewhere. I liked the service other than slow speeds (not uncommon w/ any VPN not just 🏄🏻‍♂️🦈 ). I did get a refund but I shouldn’t have had to come back a year later, they should have done it when they said they would. I’d bet a lot of people who signed up for additional years at a few bucks extra back then, also got charged the next January even though they bought the signup deal. That’s an attorney General inquiry and Washington states AG is pretty tough on that stuff. Sad to go, but I feel weird continuing w/them after this..Nickname...hereVersion: 3.22.4

It works when it needs too, but…Constantly messes up or disconnects whenever it wants to, I have the VPN on my phone, tablet and computer. It works OK on my computer when I’m switching from different regions, but it disconnects or lag slow when I’m just browsing the Internet or using different streaming sites. With my phone as I’m typing this right now it was working well on my phone but now it keeps going in and out as well. My phone is loading slow and I have good range with my Wi-Fi. My Wi-Fi has been perfect, but this is my phone I have to keep disconnecting and reconnecting or changing it to something different in order for my phone to work or load up. Now on my tablet in order for me to even use the Internet I have to turn off my VPN. I can’t use my VPN at all with my tablet. It won’t load up. It’ll buffer all day. I literally thought that there was something wrong with like my tablet because I had just got it, but it was the VPN like it would not let me load up nothing not even my apps that I downloaded nothing was loading so I had to turn off the VPN just for my tablet to work. So $50 something is great for a year, but I won’t be renewing once my subscription expires..DdreadhheadVersion: 3.21.1

I’d give it 1 star, but I feel like my case may be the exception given the other ratings/reviews.Since I installed this VPN around 48 hours ago it has completely turned my iPhone upside down. All of the sudden basically all of my contacts are blocked? I get this error message saying “Unable to Send Message, Message Blocking Active”…except I didn’t block any of these people, nor did they block me. Plus, it’s all of my contacts save a few from what I can tell. I’ve tried power cycling my phone, a hard reset, I’ve tried it away from home (outside of Wi-Fi), it’s all the same and makes zero sense. Then it’s effecting my apps, the McDonald’s app wouldn’t load at all, it was a complete lost cause. Then my email clients were both faulty, it’s like it just dropped a nuke inside my device. Idk, I’m about to just delete the whole thing and hope to god it helps and undoes the damage. I’m afraid that I’ll get rid of it and it will stay the same, then I’ll be left with the mess. I’d write it off to something else but there hasn’t been any other substantial changes made to my device or day-to-day operations. Would appreciate if someone would reach out to me and help resolve this issue..Brent812ByersVersion: 3.8.0

Does not work for all websites or appsWhenever it works it’s fine, but just know that many many apps and websites will not work on. Example: anytime I click on cnn website the VPN automatically disconnects and you have to go back to the app and reconnect and sometimes do this about 5 times in a row, then the website will be visible but only that as anything I click on it will again automatically disconnect and I have to repeat the process. This happens between 1,200 and 2000 times a month, so I always spend the same amount time trying to reconnect the VPN as I actually do web surfing so if I want to block my isp from harvesting my info I have to frustratingly go through this over and over, or I can just disconnect and every app and website works perfectly and displays super fast. A trade off: spend half of your time surfing anonymously and the other reconnecting your VPN over and over or just surf the web and not care about your data but what is even more frustrating is that the whole point was for me to be protected on my works open wireless so I can do online banking but 90% of the time I can’t open the bank app with the VPN active..DJ TRIPP 415Version: 3.13.0

Doesn’t really workI was a subscribing customer for about 3 years, thinking that I would really benefit from it as all VPN services advertise. Turns out, this entire time, I was really paying for NOTHING 🤷‍♀️ They advertise that they change your location on your device in order to access apps, videos or whatever that aren’t available in your country, but when Tik Tok was briefly banned here in the US last January; before the ban, I thought I’d be safe because I had this VPN installed on my phone already and was a paying customer, but despite that, Tik Tok still didn’t work on my device and the App Store still didn’t have the app available on my device, despite having my location changed to another country 🤷‍♀️ Tik Tok (and the App Store) was still detecting I was here in the US with the VPN location changed, proving to be actually worthless and not doing as advertised. The US Tik Tok ban only lasted for one day thankfully, but still! After that, I cancelled my subscription and deleted the app after 3 years, before this year was renewed, because I can’t afford to keep paying for something that’s really just been a waste of money the ENTIRE time! It’s a not a “bang” for your buck! Don’t bother!.Chanelly664Version: 3.23.0

What happened with. This app?Hello, I’ve been using this app for many years having minimal issues it but this last two weeks I’ve been a nightmare. Cannot connect amongst other things to either of my two emails, Netflix, several webpages, Apple Store to buy apps, etc.. have changed several settings to no avail none of my banks allow me anymore to login with this app, even though I change settings, cities, etc. Has to buy PIA Vpn to compare and im having No issues with them. What happened surfshark? Please I do this review asking me to contact you guys because I really don’t have 45 minutes to be with somebody on the chat or on the phone trying to ascertain what is happening. I have several devices that search or VPN and I just don’t have the time to sit down on each one of them (computers, tvs, ipads etc ). They are never more than 4 to 5 items connected at the same time. As soon as I change to PIA all the problems went away. I do not work for PIA or getting any money to put this here. All the recent upgrades have really surfshatkrk to a crawl and now it’s not working I’m regretting that I paid two years in advance for a service that is not working at all.Maflaya2Version: 3.22.1

Not great for IOS 13 and aboveThis app drains my battery. I previously reached out to support because I wasn’t able to toggle this VPN on and off. I was instructed to delete the app and re-install. This provided a brief fix. I have maintained the updates and now not only can I not toggle the app on/off, but it drains my battery. I have a paid subscription and the app for my Windows PC works well. On my Mac it’s kind of hit or miss regarding the connection. Doesn’t matter if I have a browser opened or closed sometimes the VPN stays connected and sometimes a reconnect is required. Will be looking at alternatives when renewal time approaches. UPDATE: I received an email within 48 hours with an invitation to reach out and partner for a solution. I replied with more specifics and never heard back. When I noticed all of the developer replies to these reviews, I had a better opinion of this company. Now I’m thinking they make it a point to reply because it’s a good public relations tactic. It’s been about a week since I replied to their email and have not received a reply. Unfortunately for me, I bought the 2 year subscription. Lesson learned...Robin in CAVersion: 2.18.0

GARBAGE Do NOT Buy!I read many positive reviews about SurfShark (probably written by affiliates), so I purchased an extended plan that included the antivirus. I had problems right away and was going back and forth with support. The problem was never resolved. Since support didn’t fix the problem I requested a refund. They refused a refund because it had been over 30 days since purchase. I purchased nearly 3 years of service, and they refuse to give a pro-rated refund. At least the VPN USED to work. Now, it is extremely slow, constantly disconnects, and ALL IP’s are blocked by major websites. If you want to search using Google be prepared to solve 10+ captchas. AWFUL customer support and AWFUL service. UPDATE - Regarding the developer’s response. I’ve gone through HOURS of “trouble shooting” with “support”. There is never resolution, and they request I try the same things over and over again (insanity). The service becomes worse and worse. This morning, using the closest server, the speed is so slow it is ridiculous. All USA servers have bad IP’s, which makes surfing the web nearly impossible. Around 1/3 of sites completely block and others require endless captcha..MJ4FTVersion: 3.20.0

It was good while it lasted….PLEASE READ THIS BEFORE YOU BUY!Soooo, I think this might be the second review in my whole life that I have left something regarding my pleasant- quickly turning to and unpleasant experience in a matter of 2 weeks or so. I have been using Surfshark for 3 months now I believe, and the first month was great second month was fine- but the beginning of the 3rd month I have been having non stop- and I mean NON stop issues connecting to my VPN. Regardless of the setting’s I have for my VPN (kill switch, no boarders, etc.) this should not be an issue especially after I sent in several (more than 4 several occasions) regarding this issue and nothing has been done to fix this or even acknowledge this. If this continues (in the next week) I will unfortunately have to stop using this app. It has many great features but this is just unacceptable. I can’t even use my internet without feeling like I’m being watched by all these been add company’s, to be all honest you have left me exposed… I am very dissatisfied in your support teams/ technical team’s taking no efforts to fix this..Aztecwarrior98Version: 3.16.7

The most frustrating customer serviceI do not usually take my time to do reviews , but when i do , it’s either got to be outstanding service or product or terrible crappy service product . And unfortunately surfshark and it’s customer service especially have been terrible to deal with . I have been going back and forth with customer service through emails that i am not satisfied with the surfshark vpn as it keeps on disconnecting my internet, doesn’t allow me to login into bank accounts , and every time i try to use a site like google for example it keeps on wanting me to verify i am human . Once surfshark is disconnected all these work normal . For 5 days now i have been having back & forth email with surfshark that i am not happy and have uninstalled all their apps from all my phones and computers and to be issued a refund however they keep on insisting that i should change settings and read instruction manuals . This is supposed to be a “no hassle refund” process . I see nothing but frustration from them . Maybe this is just my experience alone , but i do not trust contacting their customer service again ..Slim_supsVersion: 3.12.1

OMG RUN‼️The app BROKE just after the free trial💰🤠Hey guys I got this app and after about two weeks it just quit working. 🤮After my free trial.! It just stopped no VPN protection at all‼️ I talk to customer support through chat and it was really good talking to a very nice human being but I’ve felt like I have to prove everything to them 👎 taking screenshots of everything I sent to them I had to prove I had an account with them. I had to prove I paid for a subscription that didn’t work. Not good at all. 🤢I went into it wanting help trying to get it fixed so I can use a VPN but after a lengthy discussion I felt like I was getting a runaround I decided I wanted a complete refund. Shop around there’s too many big glitches in the system I don’t think the developer really Recognize the existence of the problem. Even though I could prove it through screenshots. I would definitely have given them a higher review if they could have fix the problem to start with. I really wish I could help them fix the problem so other customers won’t have to go through what I went through. I guess part of the fix begins here with this review✍️. Seriously, Surfshark if I can help you just reach out to me.🌷.Alex🐥Version: 2.3.1

False Advertisement of Free TrialBe aware — Surfshark falsely advertises on the free trial and makes canceling and getting a refund of their subscription extremely difficult. It’s been two months since my request, and I still haven’t got my refund to the subscription. I downloaded Surfshark on Aug 1 and requested their team to cancel my subscription before the free trial ended on Aug 7. However their team kept postponing proper actions but suggesting what benefits their app could provide, which in the end caused a charge of an annual membership on my card. After multiple requests of a refund, they finally replied that they cannot process the refund as my subscription was made through my Apple ID. I proceeded to request a refund with Apple following the instructions provided by Surfshark support, only to find out that Apple support helps with Apple subscriptions such as Apple Music only. Very frustrating experience overall. The app itself does seem to work as expected. It’s just not what I need on a regular basis. I also find the false advertisement disturbing and I have to share it here..KT20180820Version: 2.22.1

If I could give it zero stars, I wouldI got Surfshark 1) to protect my data and 2) so I could switch locations and watch different shows on Netflix. Since downloading it a few months ago and paying for the subscription and all that, not only does it not accomplish the two things I downloaded it for, but it makes them worse. Since using Surfshark I’ve notice more spam emails and text messages. It was never a big problem before, I’d get a spam text here and there, but since downloading it I started getting them every day. I also found out that Netflix doesn’t like VPNs. I’m not sure if it’s just Surfshark but whenever it’s on Netflix acts like my phone is offline and I get a notification telling me to turn off my VPN to continue using Netflix. The issue is, even after disconnecting the VPN Netflix still won’t work for a few hours. So now after paying like $50 for this app, I’m left with more problems than I started with and less money. Before choosing a VPN I did some research and saw great reviews for Surfshark so I was incredibly disappointed. I wouldn’t use it again even if it was free..Houston.jonesVersion: 3.19.1

Update: battery draw still not fixed.I have used 3 different VPN services over the past decade or so. They all have pros and cons. This is a good VPN for someone that doesn’t want to tinker as it requires little setup and has an easy to use interface. It also seems to have fewer blacklisted servers compared to my previous VPN. That said, I have 2 major complaints and they both pertain to performance. First, when this app runs in the background on my iPhone 13, it seems to draw considerably from the battery. And second, it seems to affect performance significantly. Apps run slow and lag. Hopefully they can fix these power draw/performance issues with an update. I am in app version 3.11.3 and iOS 16.5.1. Update: I am subtracting another star as the battery draining issue has not been fixed(and seems to be getting worse). If I don’t use my phone at all my battery will lose 20% of its charge by midday just from letting surfshark run in the background. Sadly cannot recommend this app for mobile users.._WerneR_hVersion: 3.12.1

Pass until it gets betterSpeeds were not slow or fast, just right in the middle. I couldn’t see server loads, and the vpn would disconnect when changing to another location, or even in the same location. What I mean is this, let’s say I was connected to Seattle, and I wanted to connect to Phoenix, it would attempt to connect, then it just stopped. WiFi is still running. So, I had to press the connect button again, finally connecting afterwards. But, it was the call interruptions to regular cell and FaceTime calls that did it for me. Sometimes it would do great, calls were clear. Other times, they were p.o.s.. It also would drop connection when switching from WiFi to data. I did like that it blocked some ads, though not as much as NordVpn. Unfortunately, there’s more bad than good here. Update: I bought the 1 year by accident, but ultimately said, well lets see, maybe it’ll get better. Nope. I pay for 400mbps, and this slows it down to 17-29mbps. Doesn’t matter what day or time, it slows my internet down. HORRIBLE! No one should invest in this or put up with it. Would not recommend it to anyone..From.ZeroVersion: 2.1.1

ConnectionEvery time I have your program on, it will not let me connect to the Internet will not let me connect to my hearing aids. Will not let me connect to websites that I use all the time I have to disconnect that to be able to get anything. I’m finding it to be very useless. I am just one step from just deleting everything and doing without this. I keep it turned off all the time anyway the only time I have a trouble when it automatically turns itself on then I have to go find it and turn it off it doesn’t do anything for me, but cancels out everything I’m trying to do. Can’t connect to the Internet. I can’t connect to any of the websites that I use on a regular basis, if I have a problem it’s with this app I delete the disconnect the app everything works fine so I don’t. I definitely don’t ever want to do the app. I don’t download lumped all of these different things. Nothing works. I don’t know how to go in and change all of these things that you would like to change it’s easier just do away with it then have no problem. Thank you..RookhiggrygjfyruhytygutygutVersion: 3.21.0

7 day Free Trial Doesnt WorkI am testing out different VPN service options and came across this one through a Top 10 online review. Tried the iTunes download free trial for 7 days with the option to extend afterwards. Unfortunately, it doesn’t work! The settings on the app says there no subscription and asks to extend and then takes you to another page offerings you different subscription plans that don’t include 7 day free trial but 30 day money back guarantee’s on difference subscriptions. That’s called a bait and switch in marketing terms. Customer service was immediate and really helpful to try and solve the problem but unfortunately the tech part of this product doesn’t match the quality of their customer service. I would like to give them an extra star for the customer service but it’s a tech company that doesn’t have an easy to use tech product so it’s hard to offer that and after reading some other reviews it seems like there are more tech issues with this product. It’s a shame, great name and logo, great customer service, just need a product to match..Skype user since 2006Version: 2.10.6

WorthlessWe got this app for use on our two iPhones while traveling in Europe. This was based on an online review by a couple who used the app extensively while traveling the world for six months. It sounded great. However, not only did it not work (Surfshark never once found/used/created a VPN), it blocked us from using any available wireless service while traveling. For example, wherever we were, the lodging or hotel would have Wireless available. If we logged onto that, we would see that wireless connection start but then within 20 seconds see “no Internet connection” just below the apparent wireless connection. There would never be an alternative “safer” VPN to replace it — just no internet. Nothing we did would correct this. We also were prevented for the most part from using data, making phone calls, or sending texts. Pretty much everything was blocked. We called Verizon to ask why this was happening as we had signed up for one month of international calling (we thought that was the problem). Verizon helped troubleshoot a few things, but no matter what we did everything soon was nonfunctional. Finally, I turned off Surfshark and immediately was able to use the local wireless. Seamlessly. We also were again able to use our phones for data, calls, and texts. Then I allowed Surfshark to start back up and, just as before, we were blocked from using any wireless whatsoever. Don’t waste your money..ChdseiiibddcVersion: 3.11.3

Please don’t make a protecter cost money, you want us to pay to not to get hackedThis is just about 1 thing I hate, the app needing money to even using it. I was on my Facebook messenger and I went to my grandpa aka popas account. There was this link and I pressed it, he said” look who died in a accident, you might know him” and the link was there, I pressed it and then it said, “you need a vpn” and it took me to this. Thinking that it would be perfect. I downloaded it and it took 10 minutes for my kinda slow data. I opened it and signed up. First thing that popped up was the subscription, in which I declined. Then I went to the location, then search and pressed USA, I went to los angles and pressed it, and the subscription popped, I don’t even have my own credit card, you need money to mask your real location?! Absurd becuase free trials I used to get charged my parents credits cards money. A lot of apps I’ve used cost money to use! Yeah! Downloading this for free to buy a subscription! Just make it cost money so I know better money-wanters!.Alivia My.Version: 3.11.3

Doesn’t work in ChinaI tried the free-trial and the purchased two-year package. Surfshark worked wonders for the first 30 days. However, after the 30-day money-back guarantee period issues starts popping up for Chinese users due to restrictive network. I have to learn manual setup, IKEv2 and download another app called OpenVPN. A lot of learning put into Surfshark and about at least 4 hours trying to figure things out. Today none of their server is working from A-Z country, which include OpenVPN and IKEv2. It’s very frustrating when I don’t have connection when I am using a paid VPN service. I do not recommend anyone using Surfshark specifically if you need it in China..Ricky YangVersion: 3.12.1

Not working in China在中国不好使， 还是要用nordvpn 图便宜买的这个 就好使 那么一天.521Version: 3.13.0

IOS App drops connection alwaysThere is definitely a problem with the iOS app. I had been in communication with their appalling “customer service” and “tech support” for weeks. They must have asked me to change settings in every possible combination three times over. I send them 10+ videos and in every video, using every suggested combination of settings the exact same thing happens; The VPN works great till eventually it just stops working. Nothing loads. Email, web pages, services are all stalled with no data transfer whatsoever. Then, I open SurfShark, disconnect from the server and instantly everything loads. I get notifications, emails load and web pages load. Their tech support and customer service never seemed to have any real intent or interest to help. Instead they seemed to be trying to keep me in a endless loop of emails to take no responsibility. IMO it’s a scam. The VPN service works just long enough to draw in customers and subscribers..CurticusqVersion: 2.5.0

Doesn’t work in ChinaIt’s nice and all but it doesn’t connect in China. It says “The VPN server did not respond”.UknknownVersion: 2.2.0

Sucks!Do not use it if you are in China. Worst VPN experience! Paid for 2 years subscription. They refused to refund despite no services in China!.DougcaiVersion: 3.13.0

Worst app everI pay for subscription but I am not able to use the service when im in China. When i try contact to service team the request dont go through either as it always said failed to create ticket. When i try to share with other device also nothing worked. The app also messes up my phone wifi connection. I WANT THIS ISSUE FIX OR GIVE ME MY MONEY BACK!!!.NotsurewhattouseVersion: 3.12.1

Scam! Buyer be ware!When signed up, it said that I had 7 days for trial. However, it charged one year subscription right away. I contacted Apple and they would not give me a refund! Don’t use this app! It’s a scam!.Coolguy8451Version: 3.12.1

Problems in chinaBefore, it worked once a week or something. Now it’s been so long. Quickly fix it..HeypakasVersion: 3.12.1

Not working in ChinaWhen do you guys could fix connection issues in China?.Shadowdancer20072277Version: 3.12.1

Not working in China after 1.5 monthsI bought their one-year service on June 3, and now on July 29 it doesn’t work at all anymore. Even before, the connection was unstable too. Now that I want to request for a refund, Apple says I can’t do that anymore. So what can I do? Letting it expire in 10.5 more months with no use?.Jason...!Version: 3.12.1

Not working stablyOnce pass 30 days free trail, the connection is lost specific when you are using in Asia. Do not recommend if you are in Asia..Syl S.Version: 3.12.1

Not working in ChinaIt took a long wait to connect in the past. It’s not working anymore recently..68LY68Version: 3.12.1

Auto-Renew scamProduct works great and have been very happy with the service. However, the fact that you have to reach out to customer service to cancel auto-renew payment is ridiculous and clearly implemented this way to catch people out. Even if your credit card is expired, they can still deduct payment too..KillerhandzVersion: 3.11.2

Blocks internetProtects your data by preventing you from accessing the internet entirely. Same issue across all iOS devices (iPhone, iPad, MacBook Pro) over many months of use, reboots, settings changes, etc..Narty PartyVersion: 3.11.1

Block internetVPN always block internet and I have to disconnect vpn to get back to internet. I’ve raised this problem to IT support and spent a month to try this and that and still no solution. They asked me to install another app to manual connect to Surfshark bahbahbah… man, I don’t expect so complicate to get on vpn. I only expect to click a button and get protection! Very regret to subscribe 3 years!!!!.Play gameVersion: 3.11.1

Not working at all on NetflixThe only reason why I paid for this vpn was Netflix. I paid more than 100 CAD last month and it had been working properly for few weeks, but it has not working at all from last week..JiJichuJiJiVersion: 2.20.0

Worst vpn everMy 70usd subscription fee only makes it work for a month… worst vpn!.Meisen2688Version: 2.16.1

Not work in ChinaThis VPN has very bad connection right now. You won’t have chance to feedback their developer in app because it will stuck on inside and keep loading loading loading until you turn off the app. I don’t know why so many good reviews online about this VPN but I personally don’t suggest it. Never work.Gates KooVersion: 2.22.1

Bad Ad blockAd block is weak to say the minimum.LLfromHELLVersion: 4.1.2

Ralentis tropRalentis trop.Jhhjllkoigdg hiVersion: 4.1.2

Bousille mon réseau cellulaireLorsque cette application est en fonction je perd régulièrement mon réseaux cellulaire. J’ai du complètement d’installer celui de ma conjointe car impossible d’avoir du réseaux. Une fois désinstaller, nous avons retrouvé le réseaux cellulaire.TogrenieVersion: 4.1.2

TerribleThe app rarely works, I am in a country that is difficult to connect VPNs but this one is particularly bad. I stopped using it in 2023, only to discover a renewal charge in 2025, despite not having my updated details they applied to my bank to get payment. I contacted them to no avail. Stuck with a terrible, expensive product for a year… only to find that the company had turned automatic renewal back on…probably the only way they can get repeat business..AlyqatVersion: 4.1.1

Fix the log in and register issuesBro I just can’t use it because of this stupid issues.H. No jvjvbjVersion: 4.1.1

It used to be goodThe connexion isn’t stable you have to manually reload to make it work it becomes a waste of time.Kenway9509Version: 4.0.0

MediocrePrivacy and services themselves are fine, but there are always serious connectivity issues to the wifi or even cellular data when VPN is on. Considering a different brand..GabeStyanVersion: 4.0.0

Living in ChinaI’m an expat from Canada living in China. Your product is slow and limited for my area. I kinda regret paying for a service that rarely works.Did he hi cisjVersion: 4.0.0

Worst decision to buyEvery time it makes my internet connection laggy and breaks it. On the windows 11 it is a nightmare….Piyush................Version: 4.0.0

Poor experienceCancelled my account via chat then 1 year later I got a renewal charge and was advised money back guarantee is only for new accounts so they didn’t cancel my account as requested and didn’t refund me.Wise brotendoVersion: 4.0.0

Can’t work at allPaid for yrs plan. And my phone away not working on app and email and can’t send message. Tech support can’t help. Useless never pay that again.Tktktk911Version: 4.0.0

Arrogant, offensive, thievesNow this is gonna be an honest review, the VPN service is excellent, with very good speeds, nothing negative there, but here’s my warning, if you plan on purchasing a subscription and sharing it with a select, few family members and friends, walk away don’t do it, now the offer 100 simultaneous connections, as per my situation I had about 25 connected, select few family and friends, and without warning, they will just cancel your subscription, accuse you of abuse and or possible resale, and not even refund you. Which is fine personally I don’t care about the money. What I care about is being accused of wrongdoing when I’m not !!completely disgusting shame on you SurfShark.Great-GazooVersion: 3.34.2

It’s a disasterI got it while ago when planning to go to China. Now I’m in China and this thing is a pain in the wherever you can imagine. wasting hours and hours of my time EVERY DAY. It’s a waste of time and money. Just avoid it..Tourist all over the worldVersion: 3.34.1

Awful customer serviceGot the subscription one day prior to writing this review. Something broke during purchase with Apple account, and I got stuck in a limbo where I got charged and subscription is active in Apple account, but the app still shows I have no subscription. Asked in support chat for help (fought with AI that couldn’t understand what I was asking before getting human, because of course) described the situation, got the answer that they’ll contact via email me shortly. Day passed, and I haven’t received any communications to my email. Contacted Apple support out of desperation (and to solve another unrelated problem) and we were able to fix it in like 3 minutes. And after that I’ve realized it barely works in the country I’m currently in. As there is no evaluation period on monthly subscription, that’s essentially 20 CAD$ wasted. Why on Earth wouldn’t you have evaluation period or traffic (1-2 gigs)? And after all of that, when I was trying for the last time to see if VPN connects to ANY country by ANY method (including manual), I got this annoying popup to rate the app. Well here you go, I’ve wasted money, wasted time, got help by third party while no communications from Surfshark support, and annoyed as hell. How else would you rate this “experience”?.KissMeOutBeforeYouGoVersion: 3.34.1

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