Moving Helper® Customer Service

I did a job for someone and did a good job at that. I showed up early and finished the job early. I was respectful and they lady was nice she even offered me and my workers drinks after the job. But for some odd reason she wrote a bad review. I even comment on her review telling the truth and she didn’t respond. How can I delete the review? And I have reviews pending and won’t pop up for some reason.

Honestly at first the app was iffy but as I’ve been using it for the past three months they have been updating their software quite a lot and I love how they’ve been doing it other than that this app great helps me get a lot of jobs in and out and I love how I can handle them from home and so forth or doing pretty good on the job

This app helps me feed my family and provide and help provide for those who are having a hard time get a job i Love it truly they are very understanding and professional and help me help myself and other i Love this app and platform thank you for making my life better .

‘Zone Settings’ does not always pop up in the drop-down menu. As someone changing certain area availability frequently, I’d like this be fixed in an update. Also there is some issues with the maps, not allowing you to connect to other maps applications. Otherwise great tool!

The best company to work with, got an App everything runs wonderfully. No glitches since I have been using it, unlike some companies. Definitely recommend to any and everyone, hence the only company I promote on my business transactions.

Since I started working with moving helper/u-haul it’s been a great experience and a great platform to get into. I haven’t had any technical problems or customer problems everything has been solid. Fully recommend. 👍

Moving helper is by far the best way to get your business going I’ve had plenty of success from using this platform I would recommend anyone that wants to elevate their business to give moving helper a try you won’t be disappointed

The only issues I have with it are: I have to sign in almost every time I use it; can’t read reviews in the app. And, I’d LOVE it if the developers would add a link in the app that I could text to customers so they could write a review because most people are too lazy to go into their Uhaul account and write a review.

Jarrett was super responsive and had great communication through the hold process. We had a ton of issues with u-haul and my u-box. He was able to help me sort it out and get my box returned on time for it to ship out on time.

Is a very usable and user-friendly site. I just wish they took less of a percentage we’ve had to raise our prices just to make ends meet after they take their percentage.

The support system works good, they always reply to my questions and help me with any issues. I’m thankful for the kind of app to exist, for opening the opportunity to work doing what we like:)

As you can see, I've been with moving help for sometime. Certainly, their have been some ups and downs, but across the board, Movinghelp has carried my business, in ways, I could never enter into words. Thank you Movinghelp for doing what you do to service your customers, but also continuing to provide small businesses, like mine, opportunities to grow and employee men and women, everyday. God Bless You! Scott Yow A Plus Moving Services Broadway, NC

Movinghelp now service needs work & a in app notification which you can hear and immediately respond to.

I have a lot of ideas on how to improve the website and the app. Feel free to call me.

Communication is key with anything! If people we able to talk and communicate I don’t think there would be any negative thing to say about this site!!

It is a great & convenient app to use for my business. It is also quite easy to use.

I love the moving helper's app. It has helped my business. We have been busy all month.

It’s a few things that should be added to our pricing slots

I have a small moving company started on moving help and it’s an awesome opportunity

Moving help has been awesome. Thanks for everything!

This is an awesome app to make extra income 😊

I think you should charge customers a cancellation fee.

Life changer for my family and I

This is a great way for a business minded person to make money !

I’ve been really happy with it!!! Keep up the good work!!

The Best App For all moving needs

Easy 2 use once you got a hang of it . Great fast response from Cx support.

Everything good map not working

Another sad company that has fallen to artificial intelligence and only answering questions through email. Also their staff hide behind the computer. And think their business practices are the only ones that are relevant. When you run your own business. .So you will be penalized. For this reason. PeopleSo you will be penalized. For this reason. People Will pay money to hold your services. But like any business knows. You always need verbal confirmation because things change and just because they ordered it doesn’t mean you are available you are a human being like everybody else. But I was penalized for that and informing them that I had purchased a new iPhone 13 that changed all the settings and I did not know this or that people were referring to have me work for them. But they still went on to proceed to delete Account because they wanted to win an argument a sad company

As a with extensive experience, little adjustments here and there would go a long way. I’ll start by saying UHaul should offer the service provider a way to make a schedule with the different time slots to offer the client. For example, I can offer a 8:00am , 10:30am and 12:30pm time slots. Or if I have several crews (which I do), I can have 2 8:00am time slots and once their booked, the client will have to choose between the later time slots. I can’t tell how many morning jobs I get that both want to start at the same time. Especially on the weekends. But if you want any more tips or suggestions, you would have to hire me. Not giving out ideas for free. Peace

It’s decent for getting jobs but nothing else. If you charge $100 an hour they take $15 per hour which would leave you at $170 for a 2 hr minimum. Plus if a customer tips they get a percentage too. They take 15 percent of the total order. If you have a problem with a customer they only take about 3-24 hrs to respond back. Plus if you need to call and talk to a customer support, be prepared to pay a hefty charge. It’s crazy how they give little customer support but want 15 percent and charge to talk to support.

As i was trying to sign up, i had gotten to the buisness description part- then this alert for certain special characters came up stating that i cannot use certain characters, ok cool. The funny part is, i wasn’t using any special characters and when i tried to move on to the next part of the sign up process, it kept me on that page sending me back to the description part with the alert. I am unable to proceed filling out my info. Please fix this.

Iv worked with Movinghelp for years, they deleted my account do to unreasonable reasons, now anytime anyone makes a account they make you do all this work creating the account and then tell you , you don’t meet the business standards with them. This was once a good ap, now it’s just a very bad unprofessional app, will not recommend to anybody and wish I can give it a negative 5 stars, I hate this app now and there’s better apps to download and make more money .

Use to be a lot better. Now there’s no security for the service providers. No penalties for customers that book and cancel without warning. Business model is centered around making sure they get their money. Service providers are 3rd class citizens now

App doesn’t let you decline jobs so it basically forces you to work jobs or you will be penalized also the app never works properly I can never input payment codes i have to go through customer service and they charge you to speak to someone this app is basically a money grab please do not sign up for this if you are looking for more work your paying thumbtack pro

Ive been waiting to get on marketplace for a while now. Im a new business owner and just want to partner with moving help to make money to raise my family of 5. Im young, have a ready team and llc ready to be used. Just want some action taken in getting me on the marketplace but i feel as if my account is being ignored. Ive done everything up to standards.

Idk if there was an issue with the download or what but the app is literally unusable.. iv had it for about a month now have have yet to get onto the marketplace it’s keeps on telling me to complete a checklist but theres nothing else I can do. There’s no way to change rate after initial set up and there’s no support system if u have a problem…

Got totally screwed two time on this app.. an for uhaul the same thing took them all day to set me up with one ubox an the customer needed 3.. upon arrival the customer seemed nice but then turned around an canceled on me leaving me with no payment after delivering the one which wasn’t a in town deliver either had to drive up big bear mountain

Super buggy and feels super old school waiting days to get paid through uhaul never instant always some sort of issue with payment codes log ins or everything that’s supposed to be shown on the app actually popping up app needs a major update whole service needs an update

While I can login to Moving Help on the web, this app gives me an error at login, using the exact same credentials as I use on the website. It doesn’t explain the error; just says it returned an error. Therefore, I can’t use the mobile app; and using the webpage on my phone is very hard to read.

I was hoping to sign up, but it’s impossible. I put my on my credentials and the side won’t accept them. For example, my last name there is an error that appears that my last name cannot contain numbers which it doesn’t of course I try to reset my password I don’t get reset emails.

Plenty of work the only issue I have is it’s uhaul gives the customer to many loop holes to get away without paying and all They tell is take them to Small claims court smh

Too many glitching issues. Issues with pictures not being saved and the payment codes should be sent another way because clients aren’t aware of them majority of the time. Too many issues to even explain.

I just set up the account only for this company to deactivate my account. Furthermore, they reserve their right not to disclose their reasons as to why. Don’t do business with them. They could discriminate against you and still reserve their right not to disclose. Be careful. Lucky for them, they can’t be sued.

Have to use computer if I want to update the days someone scheduled.

I am unable to because there is no option in app to contact nor am I able to login to my account. Please help

It needs the zone settings option and to fix the face scan log in mine isn’t working

This app is so trash i literally can even update my account so i can get working it crashes everytime i try to click anything🤦🤦 Everytime i try to update map or click a link it just freezes

This app needs to be completely reorganized. Not much help at all. Also needs better support of copy/paste. Copy of email link should not include “mailto:”

I singed up on the spring. Never received any invites for work and I just found out that they are limited my account for the winter because it’s slow season! This is the most stupid explanation I have heard.

A lot of issues that are minor that can be fixed easily I believe

I have sent like 5 emails with no return email and I did everything they ask for in training but I’m still in training for some odd reason

I am getting a trouble to complete my profile

They rejected my application for no reason, even though I completed all the required documentation and training as well. Not recommended this application

They rejected my id because someone else doing the job in the same house