Family Island — Farming Game Customer Service

Family Island — Farming game Positive Reviews

A nice way to relaxI started playing this game as an alternative to a farm game which had become way too intense. With Family Island you can grow crops, make different food dishes to feed the family for energy points, obtain machines to make objects, harvest supplies (stones, clay, logs, twigs, precious mineral rocks) to make objects which you in turn sell to a Shaman and a Merchant and visit other islands with the family to complete quests. Periodically there are island journey events ..Treasure Island, which is three days...and other theme events which are about ten days long and far easier than the short Treasure Island. Usually the family and Shaman visit a nearby island and your quests include clearing the island, making objects, feeding cows..yep..and sometimes you take home a totem or an energy machine which works for 30 days. I am currently at level 34..max I believe is 44...and the game is more challenging...harder to get resources and harder to make items for quests, Shaman, and Merchant...I play the game every day..have only purchased one Ruby energy packet and still have a nice time working my Farm Island. It is a very well thought out game...👍😎.Another slpVersion: 202103.1.10816

Lagging and Pop upsSo, I usually play on my iPad, but occasionally I change to my phone when I’m on the go. I’ve noticed that I often lose large chunks of progress that I’ve already done and have to repeat large chunks of islands that I’ve already completed. This puts me behind where I should be and causes me to lose my place in the ranking, disrupts my motivation to keep playing and distresses me that I have to repeat so much. I even try to wait 30 - 45 minutes before switching devices. Is there something you can do to speed up the data dumps to your servers because this is very distressing!!! The number of pop ups is really getting annoying. First it was asking if I wanted to be notified on every little thing happening in the game. The answer to that is NO. If I wanted notifications I would turn them on. Then pop ups started coming every time I changed screens to show all the things I could buy. If I wanted to buy things, I would click on the icon to buy them. I don’t want them constantly thrown in my face. Lately every time I come close to running out of energy I get a pop up to buy more energy. All these pop ups detract from the game. I understand that you are trying to intrigue people to buy things, but every few minutes is ridiculous. You need to give players a way to permanently opt out of all the ANNOYING pop ups NOW!!.Ann ArwenVersion: 2023106.1.26157

I used to like it moreI started playing more than a year ago. I originally thought events would be short and occasional. I quickly realized that events were long and more than just frequent. In fact, there is always an event island. ALWAYS. At first there were very few or no pop ups saying that I could give them money… $2, or 9.99, or even $20… I was so excited to pay for people to make the events that happened so frequently that there was no excitement to see that there was an event. They say that you can get energy producing decorations by completing events. It takes so much energy to complete an event that I gave up on completing events. I also learned that most the energy items are limited use anyway. When I first started I was excited to make meaningful progress to developing a thriving island that I can explore. I’m not sure that they have given access to the entire whole island to any players. The characters can go to a new island every few days and demolish huge barriers but they can’t seem to cross a bridge on their own island to see what is right next to them… So I can make meaningless progress, spending energy and golden tools where it does little to no good, while their actual home collects stumps and disarray because there is no more energy left and there are no more golden tools. I’m not sure how well thought out this plan was..Ein BerlinerVersion: 2023114.1.27171

Ridiculous costsI would really enjoy this game if it wasn’t for how outrageous & difficult it is to collect resources, some items cost over three times the amount of energy that you are maxed out to like 75 max energy but to break down a large stone costs 255 energy.. Yeah, sure, there are rewards for collecting things when there are events going on but even the amount you collect from the gifts for getting to a certain section isn’t even enough to complete what ever it is you are trying to accomplish for the next task. I have spent more time waiting on this game than actually playing it, the game is fun when you can actually play but most the time you can only collect 1-2 resources before you’re out of energy again & then it’s another TWO HOURS for you’re energy to be regained. This game is so hard to get anywhere in, I’ve been playing for about a month & I haven’t been able to upgrade anything, this game requires constant checking in & resources take literal DAYS to collect for 1 thing. If the cost of everything went down and/or they stopped maxing out the energy at such a low amount it would be fun. I think this game just needs new developers who actually listen to the reviews & make it a more playable game because after all isn’t that you’re supposed to do?.. play!.Mariah LaDeaneVersion: 2022226.0.24922

It should be easier to get resin and candlesLove the game. Started playing it because I was trying to get a 750 dollar Shein gift card 😭😭. Never got the gift card but fell in love with the game. Anywho, it is very fun and relaxing and I play it several times per day. I don’t mind how long it takes to make things. I will use up my energy getting supplies, make the things that take the longest time then close the app. Like I’ll make 3 bricks (3 hours) and when I reopen the app hours later my bricks are finished. I enjoy traveling to other islands and filling merchant and Shaman orders. In my personal opinion, the worst part of this game is how difficult it is to collect resin and candles. I’ll probably never upgrade my bathroom again because I need FIFTEEN resins and the only way to get that is by opening chests to get tools and you need keys to open chests and the game doesn’t allow you to accumulate keys that easily. I don’t even know how to make a candle because every time I click on it, it takes me to a foggy area my characters haven’t advanced to reach yet. I do like how easy and abundant energy is. When I run out, I just know it’s time to close the app. Still a very fun game despite its flaws. I will probably only stop playing it if mostly all of my upgrades require resin or candles..TbrubastrashVersion: 2023123.0.28227

Fun game… ABUSIVE in-game ads!First off… this is a FUN game. I don’t have bad things to say about that. However, trying to contact them for questions is an exercise in frustration. Their contact feature in-game doesn’t provide a back button, so if you choose the wrong category to report under, you’re stuck. Also, contacting them online generates a generic email that says you need to use the app if you want a response. The issue I have is with the in-game ads for Solitaire Home Design Fun-Times. The ads are horrible and abusive. I’ve seen three different ones on loop and they’re all depicting abuse and humiliation against women. One of them is a woman getting slapped to the ground because she’s taking too long tying her guy’s tie. She then pees herself! Another ad starts off with a guy cutting off his girl’s hair because she made him mad in some unexplained way that’s OBVIOUSLY her fault!!! They all end with the woman freezing to death in a house. These are NOT ads that should be shown under ANY circumstances and I really wish someone would show a little responsibility (and common sense) and screen them out. I much prefer the ads for the other games. Those, if repetitive, are entertaining..Overlord1092Version: 2022152.0.16771

Server crashing /unable to connectGood game, easy and fun to pass the time. Difficult to advance in many stages if you don’t play all day (which is impossible if u work a full time) but this is a game right. Concept is to play through the difficulty’s. Would be nice to have more opportunities for energy and diamonds well more less keys and tools would be a blessing as well. But onto the trouble at hand since the past two updates the game is having trouble connecting to your server/ glitching and restarting as well. Doesn’t do much harm most the time because I’ll just wait a few hours and it’ll eventually connect through but in the times such as the current event, it’s hard to keep a top spot in the leaderboard if u can’t connect and use the limited energy u can have saved up in the time frame. ya know.. open to any tricks because maybe it’s on my end but from me restarting my phone to updating the game as well as using data and home WiFi I have reached a dead end. But other then the current issue I do like the idea of it and the opportunities y’all give to scope out multiple islands, which is ideal so u don’t get bored out with the same aspect👌.Zkeyan5Version: 2021144.0.12000

I’m addicted but wish I wasn’tI’ve been playing this game for over a year!!!!!! It’s so addicting because you are curious as to what’s next and constantly waiting to reach that goal of completing something. I wish I can just turn it off sometimes but I haven’t found a game like this anywhere…..and trust me I looked. The game has cute and fun stories that keep you wondering what’s happening next but the downside is that 1/4 of the time you can actually finish those quests….which becomes annoying if you spent 3-4 days trying to complete a story and spent $20 too. If you don’t spend money on these quests you will not finish them, trust me I know. I’ve been at the end of quests and haven’t been able to make the items in time and lost out. It’s frustrating. I give this game 3 stars because it is fun….but you often don’t get the prize. I understand that the game needs to make money and nothing is free but can’t you make these quests complete-able ever? I used to be able to get the prize at least 2 out of 3 times now I can barely get any and I’m at level 50!! If this were to change I’d play the game more but now I’m taking a break from quests and just focusing on the main story. Hopeless.:)HopieDopie:)Version: 2022190.0.20407

Fun? Kind ofI’ve had this game for roughly 6-10 months. Not entirely sure. I’m on level 24 I believe? I’ve participated in many events. At the start this game is really fun, it was so easy to level up and build things. Then as you go on, having the materials to build new building takes a lot of time and resources. Then there are two steps, which seem ridiculous because it takes so much for step one. You also have to wait incredibly long amount of time for materials that are HIGHLY needed to be done. Gold tools are very rare and hard to come by, which can cause a standstill in your gameplay. You also have to sacrifice so many things just to complete one project, because things like bricks and hammers take so much time. The animals also take a long time to produce materials. An hour for a single rooster to produce one piece of meat that I need to cook and give to the Shawman? Very ridiculous. While the game can be entertaining and satisfying to see your diligence pay off. It can be extremely frustrating. I would give it two and a half but that’s not possible so three is the best option. Personally if you like a game that makes you wait get this, but if not then download hay day instead..Silly beans in a hotdogVersion: 2022172.1.18706

Costly gameI really enjoy the game but the wait time is a big issue and I am almost done to the exploring it cost way too much for way too little why does everything have to have hard to get products just to get through the next section. I came in first place with with the dolphin island but I put way too much money into it but I think that 1000 points should last at least through 1/2 of the island not 1/2 of of one little section with gather the shells and making items should not cost 150 points just to make 3 wheels plus the cost of hatching the other items. I enjoy making things for the game but because of the cost I believe I may have to quit playing I am on socsec and cannot afford this game and another thing after the time is up the island disappears and I really liked the island. I would rather have it then the three that never goes away. Dolphins are a favorite which is why I kept paying to help them. Please make playing less costly and I will stay but I am ready to quit with nothing to show for the cost except two aquariums and a dolphin in a child’s play pool. I am scared to check my bank on how much I put into the game. Thank you from a disabled grandmother..Bphs73Version: 2022206.1.22525

Great game!Love the whole concept! Great art, great characters, love that you can occasionally choose what answers the characters give. My biggest issue is that bathroom and shower brakes. They barely give energy as is....why make it harder to keep them. It’s almost pointless to have them. Also, we should be able to use whatever amount of energy we have left to go towards tress, rocks, etc, to help knock down the cost. So if a tree is 114 but your top limit is 72, you should be able to use all 72 toward that tree so you can go back later maybe finish knocking it out. It seems like it’s awful difficult to accumulate the amount needed. Granted I’m currently only level 13, so maybe once you get a little higher it’ll be slightly easier???? Also the current holiday love island and bird island seem almost impossible to get through unless you’re paying for gems to get dynamite. I had to stop wasting my energy on those cause I’m not really getting anywhere. I understand you need to make money too but it shouldn’t be impossible. Throw an occasional ad for energy or something to help..SkeisVersion: 202002.0.5730

You won’t get very far without spending money… or WAITING…The game is fun and cute, and when you first start playing, it can keep you pretty busy. But the energy you need to complete tasks and events depletes so much faster than the amount of time it takes you to earn any of it back. Of course you can purchase more energy, more tools, etc, but no matter how much you spend, it won’t last long… then you’ll be right back to the point of buying more or waiting… and waiting. When I play a game (which is not very often AT ALL), I want to PLAY the game and at least feel like I achieved something during that time, even if it is just a game. I have spent way too much time and money to be right back to the point of waiting. If you choose to wait it out and are able to avoid spending money, you’ll get to where you log on just to collect the items you were waiting on, add more items to be made, then log off and wait some more. I’m sure that’s a business strategy (since, who really wants to wait that long?), but during all of this waiting, I’m now looking for different games that don’t feel like such a waste of time and money..Jrfinn81Version: 2022176.1.19009

Fun, but…I started playing this game two years ago. I actually really like the game and all the adventure, but recently there have been some changes that take the fun away from the game. Yes, this game takes a lot of energy. I also know there are plenty of ways to earn and make energy. My biggest complaint is not necessarily how much energy is spent, but if the amount of item you get for that energy is balanced. For example, in the last couple of adventure there have been a few items that cost well over 100 energies to get, but stead of getting multiple items we only get one or two. I would like to see this more balanced especially if this is an item you are going to need a lot of to complete the quest. If I’m spending over 100 energy on something to get items I need, then I should be able to collect 4 or more of that item. You don’t need to make it overly complicated or hard for players. If you don’t want anyone to finish, make the adventure longer or more things to do. Many people don’t want to spend real money, and we should not have to. I’m ok with not completing each adventure, I just want to enjoy it while I’m playing..CgableVersion: 2022218.1.23866

Too much work!I would give the game a higher rating because generally I like it but it’s frustrating to spend money on extra lives or diamonds to satisfy a requirement that would take like 600 energies when they get refilled 87 at a time by level 31 and then find out that the next requirement is like 15 clay bowls that would take forever and I’m sure something else after that- a person with a life like kids and a job would never win a quest on this game. Everything takes way too long or requires way too much and waiting for the energies to refill to do each thing is so frustrating when you don’t even get much compared to what’s needed. For instance: Even upgrading things like the house is a tonnnn of work time wise and then waiting for the low amount of energy to refill just to cut down one tree and find out it makes only a few planks that then make only a couple boards that each take an hour?!? Toooooo muccchhhh wooooorkkkkk. And a lot of the game is upgrading the buildings that are already there. New stuff would be nice, or pets maybe? Anything? Graphics are pretty though 😬.KayG45Version: 2021132.0.11702

PicturesOk I love this game and had to wait for things to finish like everyone else or use rubies. Above this post are pictures of bigger and better island. How long must I wait to have a huge house, lots of good dirt for food and flowers ( btw I have had only a few compared to the picture). When can I get that plus more? I know your in this for our entertainment and money. I also know I put a cap on my spending because it was costing to much on a person who only get a little help from ssi. I do enjoy the game. I also noticed that not everyone is playing the same game islands. Some post I’ve seen are totally different then mine. It must have something to do with levels. One more thing, if you keep sending us to the same adventure island which you do. Don’t give me the same gifts I find, I got them the last time I was there and I can’t sell the for points or energy. I do like this game please stop sending to the same islands I’ve been to before. I need new challenges Thanks.BarbiebouVersion: 2023102.0.25444

Not the best game I’ve played, but it is good.The game has a few issues and crosses (stuff seen/heard in ads that aren’t in the game) that I really do not like. The game would crash a few times at first, then it would work perfectly. And the soundtrack, I do wish the settings could have the choice of 3 soundtracks that would probably make the game. If not, at least stick with the extra music you hear when you level up. I don’t wanna just hear the same old crap that would play as the main music no matter where you go. LITERALLY! And where’s the voices that anybody (if seen the ads) would expect? Even bermuda adventures has different voices in-game. Similar to this game, but it’s 9+ (I don’t understand why this is 12+ when it has no profanity in it) and it gives a lot more fun to it in a way. But those are basically a few problems, clarified into one huge review. Have a good day, Melsoft. Oh, and the waiting time for the higher grade tools and item crafting are ridiculously drastic. Maybe lessen the time by 10 minutes for anything that’s 45 minutes or longer even now?.THELICEISNICEwithrice0Version: 2022124.1.15439

Okay but could be a lot betterThis game is a lot of fun, and I truly do enjoy the gameplay. However there are several issues with it too. For the amount of energy you have, the tasks take a lot more energy that you can afford. I can wait all night and only save up about 75 energy the next day, with can be used up in seconds by cutting down two trees and a bush in one of the events. You can get statue boosters in your island, but those only last about three charges of energy before you need you refill them with expensive and time consuming time balls. I can never play the game cause I never have energy. Also, I downloaded MyCafe for an offer of 100 rubies for Family Island. I completed all the tasks and even got an email saying that I should be receiving my rubies shortly. I waited all night but they never arrived. This is apparently a common problem, and I feel scammed and ripped off. I went to the help section, and was basically told it was my fault and that I must not have done the requirements, even though I did. A good game, but not worth downloading until these problems are fixed..Miaemrys17Version: 2021152.0.12131

Fun but expensive to get full experienceI love the game, characters, storylines, and humor. It is also family-friendly and has positive, feel good vibe. There is plenty to do building your home island and doing the storylines on other islands. If you are looking to play the Adventure stories that last usually 1-4 days that is where it becomes pay-to-play. They are fun, but very very costly to finish. It is a real letdown to even start one and realize you need a LOT of real money to get to finish the story. It is possible to skip some and play strategically to get through one occasionally, but don’t expect to go on every adventure unless you have a lot to spend. And the temporary islands that pop up to let you craft the coveted gold keys are a joke if you expect to actually gain gold keys without spending ridiculous amounts of other resources. And the ones I have played require the same gold keys to open gates to get to materials to make more. Lol. You can actually leave with fewer keys than you started with if you fall for it. Love the game, but wish I could afford to experience all of the adventures..KitmumVersion: 2023134.0.29583

You Should Definitely Download This GameI usually don’t write reviews, but I honestly love this game, so I had to. To address a couple of the issues other people have mentioned: there are pop ups that advise you that you can buy energy, rubies, etc., but honestly, they are in no way excessive IMHO. Of course the devs want you to purchase these things, they would like to make some money. I have made it quite far in the game, and I have not purchased anything at all. That is not to say that I won’t in future, but I haven’t up until now. I do agree that sometimes you have to find an excessive number of one particular item, and some of these things take a great deal of energy to procure, but this is not really any different to games similar to this. Plus, there is a lot of free energy that you can find on each island, in addition to energy for updating the game, and daily prizes when you log in. There is also a little timer thing that gives you some extra for watching an ad, and even a little bonus where you get 20 minutes of an energy discount, where actions cost less energy than usual. This is the one game that I play multiple times a day, and I never get bored. I really enjoy the quests, and have even gotten first place a couple times. The family members are all so cute and engaging — especially the kids — and they make this all the more fun. Definitely download the game, and just have some fun with it!.Desdemona34Version: 2022150.0.16566

Really Fun but...This is a really fun game. I enjoy playing it very much, but at the expense of my bank account. The keys, scrapers and grass stuff needs to have additional ways for those items to be created earlier in the game levels or players are going to get frustrated. Say at level 20 you can add a second weaving hut and a stone mason hut!!! The upgrades of those don’t do much so to have a second hut making supplies would be helpful. AND the keys are so hard to get!!!!... and eventually are just too difficult to get in time from the merchant. So you purchase some with Ruby’s and energy but that’s a little pricy after awhile because to get more than one key you have to purchase the higher amounts. Why can’t we just win a bundle of 3 keys from time to time. I don’t mind paying a little to get ahead but this game isn’t worth playing if you creators don’t give us a little help. It’s just too expensive and the wait times become boring if you don’t pay and so you we stop playing. It’s really up to you creators. Thanks for your time..Juke soVersion: 2021132.0.11702

Please fix.I loved the game first levels easy as any other game get lots of energy as you go about the levels it’s harder and harder and the production times are ridiculous on some things. i’ve been enjoying the game spent some money to get energy in order to upgrade my workshops however in the past week a lot of the items i’ve made mind you i’ve taken days to do so turns out they are gone just like magic. First time I noticed was when I was producing bowls for the lion well i logon to the game and turns out i only had 1 left from 7 I already had made (no I did not exchange them not used it for anything else. Yesterday I had chopped some trees to get cinnamon it never collected the cinnamon so I just gave up on that festival thing. Now today I logon first time I do I noticed i’m a stake short to upgrade the stone workshop which I have been producing since 3 days or more ago i get that going and log off the game well when I come back to the game I only have 3 stakes left. please fix it i enjoy the game just dislike to log in and notice some of my things are missing..YamYam94YVersion: 2022184.0.19736

Great concept spoiled by greedFirst let me say that I routinely spend money on games. I realize how much work goes into creating and maintaining something like this. I throw around $15 at a game once I decide it is worth playing, and continue to support it if I love it. This game is theoretically awesome. However, it is a mind numbingly slow process to progress because of the energy requirements. The free energy you receive will clear a rock, a tree, or a few bushes. I can see the potential in this game and spent my $15, but the energy requirements ate that up in minutes. I will probably slog on with it when I get a free moment, but it’s not worth spending money on considering how little you get for it and how much it requires. It really is a shame. The graphics are awesome and the characters love able. The storyline is interesting and even the dialogue is amusing. A lot of attention to detail has been used, as tapping on a person tickles them. This is obviously someone’s brain child which has sadly been overmonetized. 5 stars for the designer, -3 star for the financial department. Average them and you get a pretty average, not worth paying for, game..Granny fixitVersion: 202011.1.9290

NiceNice, relaxing and easy game.BgfcjygVersion: 201908.2.4862

Love the gameThe game is relaxing and entertaining! It doesn’t push you for money loadings and only has reasonable amount of ads. I hope we could load energies faster or have more bonus energy tasks, otherwise it gets bored easily. Love the game..TiffyNaoVersion: 202009.1.8329

Bug du jeuxCe jeux est super mais depuis hier soir il as un bug dans le jeux donc sa marque erreur et il ce ferme seul !!!.Milielily32Version: 2021144.0.12000

:/Très bon jeu mais depuis hier je suis incapable de me connecter.Fanny cloutierVersion: 2021144.0.12000

Solid gameI just like it ....RHM10Version: 202010.1.8838

Family islandHow do you restart the game if you want to start from the beginning again.ThefivepontsVersion: 202010.1.8838

Great Game!!This is a great game. Really enjoy it. The last update makes it crash though. Once it is fixed I will love to continue to play it..Art2509Version: 202010.0.8725

Double charges a lotStop charging my card twice every time I purchase something jeez.WaldnerswomanVersion: 202010.1.8838

It made me restart the gameI was really enjoying the game and made it to level 35 and then it glitched and wouldn’t let me load the game. I re downloaded it and it didn’t save any of my progress and made me restart. Customer service hasn’t replied and I’m very frustrated. Not sure if I will keep playing.DianeramaVersion: 2021142.0.11922

L’énergie insuffisanteJe trouve votre jeux très amusant et j’ai envie d’y jouer souvent mais je trouve qu’on manque trop rapidement d’énergie alors je voudrais vous conseiller sur comment vous pourriez faire par exemple vous pourriez baisser l’énergie des object à déplacer ou à cultiver et possiblement rajouter le fait de quand on fini une tâche de soit disant l’agriculture ou faire des roche aussi rajouter de l’énergie et de baiser le temps avant qu’ont aye de l’énergie donc à la place que ce soit 1 minute 30sec que ce soit par exemple 30sec ou 45, en plus ce serais extrêmement agréable et appréciable pour moi et comme ça je vais pouvoir jouer plus souvent à votre jeux J’espère que vous prendrez mon conseille😁.Chis cakeVersion: 202014.0.10492

First reviewI like playing this game but at times I’m confused on how to do something or where to find the object needed. Maybe when you click on something it should have a blurb/text bubble..LadyLukieVersion: 202010.2.8876

Heavily ObsessedI play it everyday. It’s such a simple but engaging game & allows me to drift off for a few minutes multiple times a day. Honestly, the islands are also always really cool & there really is no need to ever spend any money..Marblecake89Version: 2023132.1.29491

It’s a’ightPlayed for about a year. It’s an extremely “meh” experience, even if you pay to play. 15-30 min a day is all you can really wring out of this title for free. It is technically playable for free…..so long as you don’t care for events or leveling up in any sort of timely fashion..OnemoreonemoreonemoreVersion: 2023134.0.29583

Fun gameEnjoying the game but like all the fun games to get ahead at a certain level takes forever or lotsa $$$$ to buy keys and such..Jennypenny7601Version: 2023132.1.29491

I love this game nice & peacefulI love it I love it.Denis doubleogGates stompdownVersion: 2023132.1.29491

Family islandQuels beaux défis :-)))).Flipper1111Version: 2023132.1.29491

Family IslandLove this game! Always a new adventure! Never ever bored! It’s exciting and fun! Keep up the good work!.(:👍👍👍👍Version: 2023132.1.29491

Love this gameThis game keeps me amused for hours, five stars.Na clamourVersion: 2023132.1.29491

Good but slowAddicted to this game! But it takes too long not only to level up but to be able to build your home island..McpatryVersion: 2023132.1.29491

Fun gameI love it's so fun.LadivaliVersion: 2023132.1.29491

Good but be ready to spend moneyIt’s a good game in the beginning I loved it but you can not proceed without purchasing the stuff and this thing losses me off and lost my interest..Sadaf gillaniVersion: 2023132.1.29491

YESLove this game so much.GvjkjhuuVersion: 2023132.1.29491

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2023140.0.30261

Family Island — Farming game Negative Reviews

Addicting yet costlyThe game is very addicting, yes story line is a little much at times. I generally skip then look at quests. First few levels very quick to get through. Updates need better attention. Things disappear that shouldn’t like treasure island, tells me to make keys yet there is no island at level 14. Takes a long time to fully recharge. Can get more energy from filling ship but only once in 8 hrs. One rooster to feed shaman and again 8 hrs. Trees take a bit of energy so have to be patient and strategize. Same for clay and stone. The only other way is to buy energy and gems are pricey. One small explosive 15 and it cost $3.99 for 70 gems. So if patience isn’t for you then sorry. A new update dropped. Memory island well I can tell you my memory is very good lighthouse had 7 parts and was getting crazy, after update it now only has 3 great yet I was on level 4 of construction all that work and supplies are lost. Not a great advantage for those who have put in a lot of time. Also no option to update later. This is what I wrote when I first tried. Now over a year later after seeing they did some newer updates it’s not much better. Easter island is three islands really three but what is worse is every islands thing gets more expensive. You never get charged enough to get the items unless you buy it. One ice costs 315 and only one gem. Come across bonus isn’t a guarantee the only guarantee is your going to spend money. Rating down.Rie0805Version: 2023126.0.28677

Constant pop-ups, glitches, crashes and bad customer serviceThe game is fun, but wading through the constant sales pop ups, the slow energy renewal meant to push you to buy energy, the many glitches and crashes make it more trouble than it’s worth. Finally after I had to deal with their customer service when I made the mistake of making a purchase which didn’t show up and they seemed absolutely uninterested in fixing the issue and told me to wait and it would likely fix itself. I explained that because the purchase was specific to a limited time island in the game and would only work for that island wouldn’t be useable if it showed up in a day or two after it closed. Customer service essentially said “Ope, well too bad, thems the breaks.” I then asked if they would please just go ahead and cancel it or issue a refund and she left me on read for nearly ten minutes and then said no, sales are final and my only option was to report it through apple to get them to refund it but then my account would be at risk (I’m assuming they meant my game account with their game). I told her that was fine because as soon as I got my refund I was deleting my account with the game and the game anyway. Stay away from this game. I understand glitches happen, & things go wrong, but refusing to cancel/refund when your game messed up and a purchase won’t be usable and then threatening someone if they report the purchase to get a refund for that unusable product? That’s fraud..Treefrog52881Version: 2022220.0.24015

$$$Unless you plan on spending your own real money, don’t do it. The cost of EVERYTHING is outrageous and it takes weeks to construct everything you need to make a simple upgrade, if you ever even can. I’ve played for months and I’ve been able to upgrade one building. You aren’t given enough energy to cover a smidgeon of what you’re required to do to keep moving up. I’ve completely given up on the special islands that they do every three or four days, no doubt just to make extra $$ off of people. RIP OFF. What kills me is, this game has SO many more bad reviews than good, yet they continue to not change a thing or make it better. It’s stupid to not realize how much money you’re losing by making it where so many people can’t play. It’s not fun. Not in any way. It’s frustrating and stressful. So stupid. After reading the developer’s reply, I’d like to add that almost continuous play is necessary to complete adventures, and each upgrade takes more and more items that each take more and more items that you must craft; ie causing you to either have to play constantly or spend your own money. New adventures start every few days and they’re utterly impossible to finish without spending cash. Developers obviously do not want people playing who are not willing to spend their hard earned cash in a game that is absolutely ridiculous anyway. I have better things to spend mine on, thanks..ShellC1972Version: 2022206.0.22287

USED IN A SCAMIt’s disappointing because this game is actually kinda fun, but they are giving it to a scammer claiming you will get $750 for Shein if you get to level 9. I played just because I liked it, but I don’t want to anymore because this is so dishonest and I don’t support any company or app that participated in scamming and robbing people of their money. I say that because the scam to get “free money” requires you to pay for a lot, promises just this game then it’s 20 games and subscriptions you don’t even want. Even reaching level here, u still don’t even get the $5. Please be more mindful of who u allow to use your app for these things because if I came across this in an ad, and played like I did, I would have given 5 stars because it actually is alot of fun and you don’t need to pay much to play. However, being tied to a scam that’s being advertised on TikTok and other social media platforms with bots faking that the deal is in any way real. Sorry but again, major put off because now I’m sure there’s something up with your company and scammy as well. So if you came here and saw this review after seeing that ad, DO NOT DOWNLOAD AND PLAY! It’s honestly shocking companies are still pulling this scam. Advertise your game yourself, it’s not bad it’s actually good. Step away from those who will tank your app and give it a bad name and just do the right thing. It’s so sad because you don’t see the known games EVER on these scams. Because they don’t need to lie…..Bellanarchy420Version: 2023128.0.28959

Game Has Changed for the WorseSo I’ve been playing this game on abs off for about a year to a year and a half and it has completely changed. At first, I didn’t like the game and quit playing for a couple of months because of the energy demand and how it affected gameplay. But then things seemed to get better with more opportunities to earn energy, keys, and gold items. Things were great! I started playing more regularly and spending more money on rubies and such. I was also getting more involved on the social media posts for the game. However, within the last month to two months things have DRASTICALLY CHANGED. It is near impossible to complete events because it consumes far too much energy, far too many resources, and there isn’t enough time. Because it costs SO MUCH energy to complete tasks now, purchasing rubies/energy is useless as you still won’t be able to get any where close to completing the game. Gold items are nearly impossible to get. And all players are no longer rewarded for interacting on social media, only a select few. I don’t know what happened in the company, but whoever suggested that all these changes happen lead you down the wrong path. The game isn’t fun anymore, just a cash grab. Reading comments from the developer make it seem that these changes are permanent, so I think I am completely done with this game. It was fun for a while at least..Lintu161Version: 2022114.0.14880

Impossible quests even with real moneyI started out loving this game…it’s exciting exploring the different islands…but then the timed quests started back to back with no time in between…a few of them are doable without spending money if you are willing to be on the game 24/7…most of them you will have to spend money on if you want any hopes of completing them… the amount of things they require you to do is ridiculous in proportion to the amount of energy you get free… I have went through 500 gems worth of energy so far with this one and am no way near completion… 50 gems gives you 500 energy to give you a better idea of how much energy it takes on these timed quests…I right now have 3 pits to fill in and a set of steps all of which need these special balls that look like rubber band balls that are made on the island…each one of these takes 2 flowers to make…you get 4 flower spots that take 2 hours to regenerate… so you can make 2 balls every 2 hours… now the steps need 6 so there is 6 hours just to fix the steps… and the pits need 3 or 4 each…it’s impossible… they are ridiculous and no longer fun… too many back to back quests with slim chances of completion… no time to work on your main island and arrange things or decorate it… and no time or resources left to work on the regular quests that are not timed…I will be deleting this….Shrub62Version: 2021140.0.11857

Game is Fun and awesome. Customer service is awful.I was having a great time with this game until the Christmas event. First it came in early and completely broken and I was wondering if it was even fixable but really the game just needed to update. It updated and got fixed and my event progress got reset as expected. Then i played through the event a second time and got quite far into star island before it got reset...again. Apparently there were more bugs that needed to be fixed so progress needed to be reset and thankfully the time got reset too. But the second play through i bought the smallest gem pack and collected some gems that i specifically used to buy energy so I could get stuff done quickly and progress in the Christmas event. Now i received 300 gems for my progress getting reset and was told that I would get my gems i spent also in the event time refunded back to me so id be officially at square one with compensation for having to do it again. But i never received my extra gems. I went to support and they repeated you got your gems in every way possible without actually helping me with the situation. I paid money but they really didn’t care about giving me compensation for that money that i paid which turned me off of the game almost immediately after. I really liked the game but I dont want to play it anymore because if I encounter a problem that only affects me directly I know I wont get the needed support..ThomasJaxYoungVersion: 201910.1.5305

An ok waste of timeI’ve been playing this game for a while now, just because I needed something to occupy myself in short spurts. After all this time, I’m honestly not sure why I keep playing. As the game advances it becomes almost unplayable because the amount of energy you get VS how much energy it takes to do anything means you get to click maybe one or two things and then there is nothing to do for hours. On top of that, I’m starting to be convinced there is something scammy going on with the ads. When on my iPad (which is needed since everything is so so tiny on the phone). You get opportunities to watch an ad and get some energy or gems, but pretty much every time you get through the ad when it comes time for your reward, the game crashes. This means you watch 3-4 full ads before one doesn’t crash, meaning they are making you actually watch way more than they are rewarding you for. Or if you click the X to leave the ad and it takes you to the App Store, when you go back to the game, it restarts and no reward. Maybe the game devs don’t know or don’t care but this is a major problem since playing the game for me has basically become just 15 minutes of commercials and I get to chop down one tree. The art is cute and the game could be sort of fun if it was more playable. The point of a game is to be able to play it, but there isn’t much to do..Necessary AccesoryVersion: 202017.1.10615

Waste of time.Can’t find my last review. I don’t know. It was long. I’m deleting this game today after about 3/4 months. I will just say a few of my frustrations. It’s really unfortunate that you can be one item away from finishing the merchant order and you don’t come back in time - so despite having the item made - you missed the bonus and have forfeited all those items. You end up with a bonus that reflects wasting less resources than you did. It’s not fair. I don’t know how many times I’ve been finishing up the last item and he leaves and I’m left with no key for chests after forfeiting a ton of resources. It’s not right. I’ve been double charged multiple times for in app purchases. The amount of stones you’ve needed to harvest to make scrapers and stakes and boards for this latest event is RIDICULOUS. I spent $20+ over the last few days and regret it because it barely even helped. I play regularly. So disappointing. You invest so much time and energy and it just takes and takes. And then your bathroom breaks. And you need to use rare resources to repair it - all so you can get an occasional sprinkle of like 10 energy... enough to pick grass. The cheapest option for purchasing in game is $4!!!!!!!!!! Not .99... not 1.99... the cheapest option is 3.99. It’s sad. It was cute for a while. I enjoyed the dialogue. Now I’m just disappointed and moving on..TreeguiverVersion: 202013.0.9903

It’s fun but kind of boring after a while. I mean I’ve been playing for a year and a half.I’ve been playing this game over a year and a half I really do enjoy it. The only thing is I think that when it comes to the energy and trying to get the activities that you need or the things to make certain things, the energy is too high. They need to bring it down because you go through energy way too fast. Yes I know I can go through and make energy with the food but it takes you like 20 minutes just to wait on the food and then why you’re waiting on food? Yeah I know I can go and watch like a 10 minute sorry 10 second video to get 20 thing of energy in my opinion I feel like that’s a waste of time because I have to sit there and watch so many ads just to get very little energy. And you have to go to the other islands and they expect you to get so many energy. Yeah you get to the other side and you finish it so you can get your little boxes of energy but you don’t get it because by the time you’re getting to the next item you’re all done with our energy so then you have with a way to get more energy with the food in the boxes and the little videos honestly I’m getting quite bored of this game and like I said half it’s a fun game. It really is but I get bored of it..SuziQ$88Version: 2022220.0.24015

Irrelevant comments by the characters in this gameI downloaded this game after it came up as an ad on one of my social media accounts. I’ve been playing it for 2 days now and I was halfways through level 8. When I first started playing it, I was reading the little story it has about how the tribe left the island or whatever but then as the game goes on, the little kids (in the game) ask random questions about the creations of life for example “where do trees come from?” And “what comes first, the chicken or the egg?” And then parents have the two options to respond with like Mother Nature or ( i can’t remember the exact phrase but said something in regards to a higher power) God or gods and I even got to one where the responses said “the dev...” I got annoyed and deleted the game. From as far as I have gotten, I only noticed word phrases in regards to a higher power and hear a lot more about Mother Nature. Nevertheless it doesn’t seem to fit the story of the game. Like it’s a game how could you talk about something so serious and the only answers the parents (characters) can give are Mother Nature? These random questions from the characters are quite frequent. Talking about Mother Nature and the devil and whatever do not seem to fit the story of a GAME called Family Island. Like? I thought it was supposed to be a game about a family rebuilding an island? I mean they literally look like little cavemen cartoons!.DadtsdvVersion: 202102.0.10659

Was okay at firstThe game has some positives, like the graphics and the adventures but there are more negatives then positives. 1) the narratives - god, all I want to do is play. I don’t care about the story and it always pops up when I’m trying to move through the island. There should be a way to turn it off. 2) You have to spend money to get anywhere in this game. If you try and play for free it will take so long and you get bored quickly. You will never be top dog in the competitions if you don’t spend dollars. 3) You never have time to work on your home island to build up your reserves to trade for keys or clean up the island (as grass, trees etc keep growing on your island) etc. All your energy is spent usually on the adventures because you will get prizes with more energy so you can compete. 4) A lot of things take up more energy to clear then they should. Example grass can be 8 energy or 26 energy. 5) they have clans, but you can’t talk to anyone and you can’t help each other. I did spend more than I should have on this game, but no longer. I’m going back to my other game where I have more interactions with others and where we help each other through the game. Also, you can play for free and progress easily. So if I’m going to spend money, it will be with that game..Chill_e_bean2bVersion: 2021210.0.13548

Needs some workDon’t bother playing I’m sad I wasted so much time and effort on this game figures the first time I leave a good review on a game and it then decides to crash every single time I try to play I’ve only been playing for maybe a week and I do see some things that could use a bit of fixing but otherwise I’m addicted to this game -game crashing during ads This is the biggest one I’ve experienced recently I play a lot so I use energy like crazy and rely on the pop ups for 20 energy for watching an ad -not enough items I feel like there aren’t very many items you can buy in game (using game currency) to help level up while also doing the tasks -too many tasks at one time I’ve got at least 7-8 tasks that all need similar items sadly I use those items for the deliveries and competitions as well -resources cost way too much energy I get why they cost energy obviously but say for stone I find a large Boulder and it takes 79 energy ok easy enough done but now I have to get a smaller Boulder in the same place for 33 energy then again at 15 Honestly if the game didn’t crash during ads, had more store items, less tasks at one time, and made it so you only had to go through the resources once I’d have no complaints but I enjoy this game but it has its downsides it won’t stop me from playing but it could be better!.RjvigidncuVersion: 2021152.0.12131

Don’t DownloadTo start, I’ve been playing over a year and they still haven’t even completed the main island. Too busy with repeated “events” to make you pay money. Impossible to win unless you play all day every day and pay for extra energy. Their little “tips and tricks” for extra energy gives you 5-10 extra sometimes. I’m level 42 and max energy hold is 99. In the event right now, for 2 flowers costs 60 energy, you need 25 for one single bit of a task, including 65 energy per cobweb thing which you need 5 of per little task. I’ve spent $30+ on this event alone and its over in 5 hours and unless I drop at least as much, it’s impossible to finish. And what’s my reward for 4th place? 250 energy, 1 key and experience. 250 doesn’t even cover 5 of those flowers, and I’ve had to pick at least 60 by now, not including all of the other ridiculously high energy grabs. And playing just the home island isn’t a fun option because they have not finished it. This is getting absolutely RIDICULOUS. Ive spent probably 15,000+ energy on this one event and I get one key and 250 energy back for 4th place. I could have bought a key and 1500 energy for a few bucks. The events arent even fun anymore cause they’re all the same islands and events over and over. Don’t download..BaxenaVersion: 2022132.0.15694

$$ hungry gameThis game is really fun I loved it!! But by level 20 and Over $40 of my real money buying energy and rubies I notice little things like items I’ve made not being accounted for. Or when I use my energy to gather items it looks like I’m getting the items but when I go to use them, they are gone! It takes more energy then you can earn by waiting to gather most items. So you have to gather small items to make meals for energy. When your energy if full you can eat the meals to get extra energy after the bar if full to then get bigger items or if your like me you buy the items with real $ to build your village. Then I also discovered that you have to build the same thing up several times before you can even use it. For instance the light house and other things are built in stages you think by gathering and making supplies then putting then towards a building it would finish it but nope that’s stage one then for the same building you have to gather lots more supplies and make items to build stage 2 of the same building. So by the time you’re missing items you were supposed to receive and missing items you build it’s gets frustrating oh also some times your energy won’t ever fill up all the way even after 8 or so hours! So... If you put real $ into this game you’ll find it’s a big ripoff since so much stuff goes missing!.Shaylynne_79Version: 202014.0.10492

More money than funI like this game and would give it 5 stars if: A) you didn’t have to pay to progress and B) your progress wasn’t reversed and only able to be restored to what you had previously completed by paying…. I get that they need to make money, but I’d much rather pay for a full version of the game upfront-or even a monthly $2.99 subscription or something then have to spend money every time I need a key or tool. It’s frustrating that obstacles appear where you have already taken a lot of time to clear and arrange your space. Then, on top of that, these obstacles can only be removed with things you have to buy. So every few days giant logs and things appear in the open space and I have to buy a key to open a chest that the golden saws or whatever may or may not even be in there. These are not things you can find any other way in the game. So when the objects you need aren’t in the chest, you just have to repeat the process of paying until it randomly gives you what you’re looking for. Once you progress that should be it. Not right to backtrack you and charge for it. I won’t be spending anymore money on this game and would recommend others do not either as it’s just disappointing. Fees like we’re being taken advantage of..HelpLoadTheAppVersion: 2021154.0.12209

UnrealisticThis game is very expensive. They don’t have any clear directions so you have to figure everything out on your own. It gets very frustrating. The deeper you get into new islands and events, the more expensive it gets. It relies solely on energy, keys (priced at 12 for $9.99) saws, shovels & pick axes you get with keys and maybe catch a break and win some in event accomplishments. So, if you run out of energy, either you pay more starting at $3.99 for 70 rubies. 15 rubies for 100 energy and 50 rubies for 500 energy. Seems like a lot? NOPE! In an event you might go through 1700 energy just for a short section. Waiting on new energy refills at 78/78. That’s it. Watch. Videos for 20-30 energy or 1 ruby to 6 rubies if you catch the offer. By the time you’ve gotten 30 minutes into the game, you’re more stressed than you were coming in. And the ads? Don’t get me started. Could be fun if not so expensive. If you’re Christian, there’s witchcraft. I avoided this game until I came across a survey opinion on it worth $50 or so. Only to find out I have to complete level 67. I’m only on level 26 and I’m ready to delete it. The survey stopped being worth it when I had already spent over $50 on the game. Waste of time and money. My question is what was the plan? Because if this was the plan, I’ll be surprised if you last long..MomzButterflyVersion: 2023130.0.29194

Fraudulent ActivityAfter making my first purchase on the game it crashed and logged me out of my account which was linked to my FB so I wouldn’t lose progress right?? Well after trying to log back in, it started me at lvl 1, and then it kicked me out again and the app was a blank icon. I tried reaching out to developers more than once (including social media) all to get the same automated response. I was new to the game barely playing for not even a week but got pretty far and wanted my information especially after spending money on it. The links they sent to my email didn’t work, I sent proof and screenshots everything they asked for only thing is if you don’t have your old ID name they can’t and won’t do anything for you, if you lost your progress and you’ve spent money on this game it’s gone. After trying and a whole lot of nothing coming from customer support, useless links, and no replies, I deleted the game issued a refund and got denied. Filed an dispute explaining everything and still got denied. Don’t bother with this game, if you don’t want your money stolen. Apple support was useless even after explaining everything that happened in detail willing to show proof they decided support a game that steals your money and doesn’t work as advertised and the way it was supposed to..BiBiBluffVersion: 2021124.0.11600

Updated, still Engaging but frustratingUpdate 3/21: game play is expensive. I at level 23 and game play cost lots of energy and you only gain 78 depending on your “house” upgrade. I have one are that I need to investigate but can’t get past large rock that needs 169 in energy. I can’t even use what energy I have to knock it down each time I am awarded energy. Other farming games have this option. I have spent actual money playing this game, but I have never been able to complete a special island due to the expensive energy. Occasionally you get to watch videos for energy but it’s never enough to get 169 you can’t do anything. I’m not spending any more money for energy. It’s just not how I want to spend my fun money. I will give this game a few more days, but as others have complained, I too will be deleting the game. If you can’t progress, the game isn’t fun. The game is engaging but needs more fun. There should be a way to use energy for all items. Example: cutting a tree needs 154 energy but all I have is 54. I should be able to use my 54 energy for that tree. I still would need 100 energy to finish the job. It makes me want to come back and play this game. I don’t spend money on games to buy energy or rubies. So progress through the game is slow and basically not much fun..LovejeepsVersion: 202104.1.10960

You have to spend waaaayyyytt to much money!The fact that I just spent money for 9,000 energies and it was all gone before I even completed the island is insane! You have to be rich to play this game. You only get 78 energies. You chip down 1 tree and it’s all gone. Don’t tell me to do all the tips and tricks to earn more because I have some it. You give so much to the ship and shamon for nothing in return. Please fix this or I’m deleting. I see the reviews asking you all to do something and you just keep saying the same thing instead of fixing the game with means your all about money. Since I can’t leave another’s review, I will edit this one!!!! DO Not play this game !!!! It’s highly addictive and fun but you will spend waaaayyyy to much money! 9,000 energy don’t even get you to complete half an island!!!!!! And they only give you 75😂😂😂 then you only get 12-25 from food then they full??? Stop gaslighting us saying we can earn energy in other ways and you know it will never be enough even if we do everything right! You need to change the energy to at least 5,000 that you give us even though that won’t even be enough! Have you guys actually calculated how much it takes to finish a island vs what you give us?????.Ttdanielle12Version: 2023104.0.25705

Needs some workThis game is fun to play, but it’s ridiculous how much it takes to complete a task, or how much it takes to make something or update something. Sometimes it’s impossible. Especially the events. You give us 2-3 days to explore this new island and complete tasks that need too much to complete. Also the time it takes to make something is outrageous. And it’s not easy getting energy unless you constantly buy more. I enjoy playing this game. But honestly I don’t see myself playing it much longer. Takes days of getting energy and making stuff to just update my house or a workshop. And don’t even get me started on the storage!! I’m constantly having to get rid of items so I can have more storage! And updating storage is even worse!! And please don’t respond to me of ways to earn energy, like through the bathroom, shower, treasure boxes, etc. we all know about them. But they still don’t give enough energy to cut down more than one small tree!! You have a good game here, just need to lower the amount of stuff it takes to make/update an item!! Or it cost 158 energy to cut down a tree and the tree only give you 3 pieces of wood!! When I need 40 pieces of wood to make 20 boards to update my house!! Smdh.BbMmLl82Version: 2022124.1.15439

Way too many energy wastedI’m here for the same reason everyone else is complaining about this game , first of all we are spending money on items that cost more money than what they are charging, like when you purchase them they tend to go up and up , from 2.99 to 9.99 each time you purchase them!! I’ve asked for a refund for items I didn’t authorized but they didn’t refund my money back to my account, I was told to just play the game without buying any thing I’ve been stuck on the same level now I updated my items and now it’s telling me to upgrade to a higher level now that’s costing me more energy and rubies!!! They need to fix this problem cause they are charging all of us to play the game!!!! Tired customer, plus each time you run out of energy you have to keep buying it it’s really costly and it’s not right because you should not have to pay more money each time the piggy bank gets full , all the energy goes in it and if you don’t pay it it leaves and the order goes away as well !!! Developer stop saying you guy’s know how we feel and do something about this issue people are having, the only thing you’re saying is blah blah follow us on FB to get your game more review.Toni49erz1Version: 2022114.0.14880

Time Consuming and UnfulfillingI gave this game a shot because I love the graphics, the personalities of the characters and the basic idea of the gameplay. But I quickly learned that you have to craft an overwhelming amount of time consuming items to get anywhere. And at a certain point you have to craft those items just so you can further craft different items. The problem is, each upgrade to a building, each repair of a staircase, a building or a ditch requires loads of those items as well. THEN if you want those keys that open the chests with the golden tools (which are required to remove randomly placed wooden obstacles on your land), you have to hand over loads of items you labored over (meant for something else) to the dude with the boat. So essentially... you make very little progress, you spend all of your time crafting and waiting on crafted items, and very little time actually playing a game. I've resorted to logging in, getting crafting started, and then logging out to play a different game. I did purchase gems to see if it helped. But I really made no no measurable progress. So as cute as this game it. I think I'm just going to delete it. In my opinion, it's just not rewarding gameplay. Shame. It has a lot of potential..Tamarashannon2002Version: 202010.2.8876

Impossible to complete most eventsI keep hoping they will improve the probability that most people could finish an event but since I’m in 1st by a landslide and haven’t gotten past the 1st of two islands to explore on this event which ends in 18 hours it’s highly unlikely the developers are listening. I agree with every comment about how difficult it is to get energy in order to accomplish anything. I understand you can “make food” or fulfill boat orders but it take a ton of items to do that and the max you get is 60 energy! I can’t cut down 1 tree for 60 energy. I keep coming back thinking the next event will be reasonable and I might have a chance to get close to completing it but im pretty close to deleting this app because these developers clearly aren’t listening. Be prepared to be annoyed if you add this game. Thanks for your response but on this next event I’m a day and a half in - I’m in 7th place and I haven’t opened a single gift for completing tasks yet. Positive your Facebook posts won’t help so don’t bother to respond. Sad how much you have destroyed the fun of this game by making it impossible. Takes 3000 energy points to get 50 free ones from a gift. Silliness..BnBMom1978Version: 2022122.0.15263

Would be greatThis game is fun and it makes you want to check in throughout the day to finish tasks. But, it will not load. I have deleted and reinstalled so many times, I’ve checked internet connection and it’s fine. None of my other games have this problem loading. It gets about 45% loaded and a box pops up that says. You need internet connection to play this game. Check your connection. Ok, so i searched online and found others have ‘this same issue. I did everything that was suggested. Yes I even have VPN and use it. I decided to write the support team in hopes of a resolution. Took them 2 days to send me a canned speech to try everything I’ve already tried. The bad part is I explained everything I did to correct the problem on my end. It appears they don’t take the time to read what people are saying to them. I’ve gotten to play this game 4 times. I’m just so tired of trying. There are plenty of other games that don’t have this annoying issue and their support team actually cares. I’m not going to write in the support team they seem to the link they attach to these reviews because I’ve already tried that. Don’t buy rubies like I did. You won’t be able to use them..Reeb102Version: 202007.1.7699

Money VampireThe only way to advance in this game (without it taking a full week to level up or be on constantly) is to spend a significant amount of money on the game. The game itself, along with storyline are really good. But, as much time and effort made to level up; max energy should be significantly higher. It’s nearly impossible to make decent progress on the adventure islands, and the prizes are no where close to as valuable as the resources and energy you spend on it. The most recent adventure, wizard island for example: 35 energy to get one particle of emerald dust is absolutely ridiculous. 42 energy for the purple flowers..3 of each to make ONE wand. 231 energy use required per wand, needing multiple wands to advance. Not to mention having to clear the paths using energy also….At level 15 you max energy is 75. The concept and stories are good like I said but the game definitely needs a major rework for energy max and usage. Impossible to do anything without spending a significant amount of money, or never setting your device down. Currently waiting 25 minutes for food so that I have enough energy to break down a rock on the new adventure giant island……..-__[Version: 2022104.0.14408

Be Careful!!I had a few minor issues playing the game, it’s a little glitchy it’s very easy to click on things that you’re not trying to select and quickly use your energy. Besides that I enjoyed the game, but here’s the really bad part and my warning, the game started to offer these gem pack and energy bundles for in game purchases. From time to time I would purchase one, the last time I purchased one I noticed my card was double charged, the second being a totally different option. This second option was a gem pack with saws, I didn’t make a mistake and click on anything and to make it worse nor did I receive any of these items within the game. This made me check my account and I noticed multiple gem pack with saws purchases that I never made nor did I receive within the game and believe me if you’ve played the game long enough you’ll remember and know if you’ve purchased multiple saw packs because you constantly need them!! I reported a claim for a refund and was denied so my warning is to be careful if you decide to make in game purchases, check to make sure if you’re being charged correctly. I deleted the game and removed the card from my account, really disappointed with all of this!!!.Shawshank76Version: 202005.1.6898

Could be so great!This game is so cute and could be such a great game. But it is designed to be impossible to actively play unless you spend money. For instance, I am at level 12 and to progress into an area, I need to clear a tree and a rock formation. At level 12 the max amount of energy I can store is 75, the tree is 108 energy to clear and the rocks are 258 energy to clear. So that is impossible! I NEVER EVER spend real money on games but I did spend some $$ to see if I could progress at all and it lasted about 10 min for all the tasks of clearing objects. And you have to clear trees and rocks and grass because you need those resources to craft items to build your island up but you spend all your time crafting. Each kind of building requires certain objects to progress but the problem is you need to craft 15 stakes to build something but to craft the stakes you need to craft rock scrappers and wood, etc. so it just takes FOREVER! When I find a game I like I stick with it, I have been playing Lily’s Garden for over a year now and I am on level 1572 and I have never spent a dime. I thought this was going to be a fun fresh game but I am probably going to delete it soon. The only reason I haven’t yet is because I did spend a little money..Torti27Version: 202011.1.9290

DisgustingI’ve been playing this game for quite a while and I’m used to the amount of ads, but today there was an ad that promoted a game that incorporates sexual assault. I’m beyond words. The mini game has you forcibly removing the clothes of a tethered woman. It’s unbelievably disgusting. Do the makers of this game not check into the ad content before allowing this? Melsoft is as much to blame here. Not funny..SodepressingVersion: 2021142.0.11922

Had potentialSucks cause this game could have been great but you need energy for everything and it takes forever to get any. Not to mention you need more than what they do give you. Just a money grab..Jasmine1545Version: 202101.0.10629

EnergyIt takes way to long to renew energy. Tasks to chop trees and break up rocks use up way to much energy! You can do 1 or 2 things by the time your energy is depleted. Too long of a waiting game..RajshdgBVersion: 202017.1.10615

Would love if it . . .Didn’t crash every two minutes. Please fix before I delete it. It looks like the kind of game I’d really enjoy..135246743Version: 2021154.0.12209

Was fun, now crashingI played this game all the time for the past year or more. Not sure what is going on now but it keeps crashing or saying “oops something went wrong” :( I keep checking for an update to fix the bug… Help!!.Asadcrasher:(Version: 2021154.0.12209

Oops something went wrong.I spent a lot of time clearing debris and full filling quests and as a as I finished “exploring Nearby Island” I can’t get back into the game. I keep getting the message “oops... something went wrong”. My daughter got to the same point in the game and is experiencing the same super frustrating issue!.AnahnaVersion: 202010.0.8725

Game won’t open after last updateI cannot get the game to even load after this latest update....please fix.LeneybooVersion: 202010.0.8725

Horrible stereotypeThis app reinforces gender stereotypes. Haven’t we moved beyond this!!??.FhfbfidnavajfkocVersion: 2021192.0.13007

Need to fixI had this game, really enjoyed playing it but then I had to delete the app due to other issues not due to the game. All and all I tried to get the app back on my phone installs the game, after I open the game tells me oops there been a problem. I have uninstalled the game and downloaded it again 10 times already not working still!.Kelly GardinerVersion: 2022214.1.23388

Never enough energy!This game was fun, graphics are cool and I like the story line. That being said everything require SO much energy to complete and you hardly ever get any free energy. So if you want to pay you can but otherwise you’re just playing for a few minutes before your stuck waiting for your energy to recharge. It’s gets boring if I can only play for 5 mins at a time..JaimebpcVersion: 2022202.0.21777

Don’t botherWould give it zero if possible... tried twice to get the game. It would download, but would not open. Message said that I had to be connected to the internet, which I obviously was if I could get the the App Store!!!.Dgs485Version: 2022112.0.14719

Similar games are betterDon’t let the ads fool you, there is never a part where you collect stuff to build a raft. I hate it when apps show things in ads that aren’t actually part of the game. It takes way too long to build up energy. played it once before deleting it. If you’re looking for something similar but better try hay day..11DivVersion: 2021130.0.11629

Good gameIt’s a good game but since the last update keep crashing. Fix it..Me20120313Version: 202010.0.8725

Something wrongEvery time i open it since yesterday it keeps popping up the message oops something went wrong !!! can’t play it anymore.KokobobosVersion: 202010.0.8725

Game was amazing until updateSince. Yesterday’s update the game crashes upon opening.NatashapellinoVersion: 202010.0.8725

Keeps crashingKeeps crashing after latest update.... “oops something went wrong “ is the pop up caption....Spanky4389Version: 202010.0.8725

Game stopped working with the last updateHi; The game stopped working with the last update, basically brings an error message, as as soon as you click, restarts the game and the same error message comes, and this is a loop. :(.Monique F.Version: 202010.0.8725

Can’t playI downloaded the new app version today and it won’t let me play. Each time I open it, it tells me something went wrong, and reloads. But the. It says the same thing, over and over..Kandy Cane.Version: 202010.0.8725

MehUse to be a good game, other than never enough storage space to get everything you need to upgrade and essential items almost impossible to get. Since the last update, the game no longer loads. Time to delete and find a new game.Ld 73Version: 202010.0.8725

Game keep restartingGame won’t start. It appears to start for a quick second then you get the message “oops something went wrong” click ok and restarts....never ending loop. Game worked fine up until I was forced to update today and now won’t work..Boz 14Version: 202010.0.8725

Good luck if you need any support in this game!!Worst customer service I have ever experienced in a game. I notify of glitches or errors when I can, not only in hopes of being reimbursed for whatever went wrong, but also in order to help the game run better. All that customer support will do is tell you you are wrong and there is no glitch or issue. Pics or it didn’t happen. Since I don’t know when glitches are going to happen, how would I know to take screenshots?? They also start special events and then randomly delete them, wasting your time and energy. The gameplay itself is fun. It’s a good game. But I can never support paying money into a game where the customer support is so terrible. I put a little money into games I enjoy playing to support them and keep them around, but this game is now strictly “free-to-play” for me. They are not getting one more single dollar from me..AcToQueenVersion: 2022172.1.18706

Misleading and offensive adsNot sure why in their ads they show the wife getting a positive pregnancy test and then the husband kicking out the wife. Then showing building a raft and collecting things. I thought this was called family island…sure isn’t my idea of how how families work. Shame on the app developers for using these types of ads. BTW - I’ve played previously and there is no rafts or anything and it gets boring fast because of constantly waiting for energy..Tg786Version: 2021144.0.12000

WthWhat is wrong with the game? Cannot connect to server. Super irritating..MizsashaleeleeVersion: 2021144.0.12000

ScamI was here for my 20k coins on NBA 2k mobile and I did everything it asked for but I haven’t received my coins.EBot28383748Version: 2023134.0.29583

EnergyWell iam done tired of waiting for energy takes way too much energy to chop trees and rocks definitely a Money grab.Conn88jrVersion: 2023134.0.29583

Scam appAfter installed this app I'm keep getting notification on my instagram to complete 20 level for family islands to get free gift card after that I'm keep getting so many calls and text msgs and email on my apple id. Also i got charge on my card from family island without my consent..Mickelson10Version: 2023134.0.29583

Horrible.Dominos said to compete level 9 to get a $100 gift card, that was fake. This is not the way to get people to play your game..DvjdjsjckdnVersion: 2023132.1.29491

ScamIt said to play this game to get shein rewards but it was only a scam. huge waste of time.Brezzyb15Version: 2023132.1.29491

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