Airalo: ESIM Travel & Internet Customer Service

I bought a new iPhone SE last fall and my physical sim from my old phone was fighting with an eSIM that I must have downloaded from my carrier so I had no phone service. I went to my service provider to find out what was wrong and they reinstalled the eSIM and told me to wait 24 hours for it to become active. 24 hours later there was no change. I ended up removing my SIM card and I now had a phone that worked. That got me interested in eSIMs since I saw ads about using them in other countries. I had a trip to Australia and New Zealand coming up but still wasn’t sure they would work. None of my traveling friends used them. After being in Australia for 5 days living on public WiFi and trying to do Geocaching Adventure Labs I decided $14 wasn’t too much to lose so when I got to New Zealand I signed up and downloaded my first eSIM. It installed right away and after turning a few things on or off I was ready to go. When we got back to Australia for a few days I bought the Australian eSIM which I should have done right away. I was traveling with 4 other people and became the go between since I was the only one connected. I told them next time we take a trip we will all have an eSIm. I have a trip to Switzerland coming up and my husband will be getting a new iPhone so he can have an eSIM too and be connected.

I was pleasantly surprised how convenient Airalo’s services are. I could purchase the service before I travel, very easy to install and activate, the process are mostly automated. Their apps (Airalo) is a very tested, and useful in the installation process, it had capabilities to test your device for compatibility, there’s little you have to do. One of the requirement is that your cellphone MUST have eSIM. Once oversea I was able to start using it, coordinating and communicating with hotel and other booking services without running the airport hunting for a cellular service provider in multiple countries. I am very happy with the Regional Asia package, save me a lot of headaches and money. Airalo has 3 packages, country, region and worldwide specific to meet all travelers’ needs. Airalo has a built in services for monitoring your data usage and it also gives you the ability to added or purchase more data and extend services. It is so wonderful and thoughtful design to meet my traveling needs. I am so happy with it’s services. It spared me many unnecessary headaches once I reach my destination, like running around airport hunting for free WiFi (unsecured) and also looking for cellular service provider to buy SIM card. This is where another headache can start when you install the Sim chip and also keeping track of your primary SIM card. Your date here now lies with your home service provider, did they unlock your phone so that you can use another service provider. You activation depends to having an unlocked phone. If it is lock, you got to figure out how to unlock it yourself. The local sale staff don’t have that information. Wish you Good luck or just be lucky, get Airalo. I hope this helps. Thanks

Update: Airalo has gotten back to me with some suggested items such as a global SIM which can be used. I’ll try them out. I’ve used this on two trips so far, one to Germany and another to Japan (I live in the US). iPhone 14 pro max has no sim slot so I’m stuck using eSIMs. The good is that you will get data connectivity. I had no problems activating the eSIM and using them. Everything worked ok and even my US provider worked via cellular data. Pricing is ok. Not great but ok. But this app has an appeal to those who want an easy on-ramp to getting connected to many countries. Now the quirks. In Tokyo Japan it connected only at 4G. Not even LTE, but 4G, as in 3G that is labeled as 4G. This was with SoftBank. That’s fine for google maps and other stuff but it’s not very fast. The other eSIM app I used, Ubigi connected via 5G and was pretty fast. You don’t get a native in country sim in some cases. This mostly won’t matter but it could mess with geofencing and geolocation via IP. For example in Japan my eSIM was from Singtel and as such some apps thought I was in Singapore. In Germany it used a SIM from Play (Poland) and some apps thought I was in Poland. The final quirk is that for each country you need to install the eSIM. Some apps like Ubigi just let you install one eSIM and just add in data packs. This one you need to install a SIM for each country. If you travel a lot you could end up with a lot of eSIMs.

Very happy I found out about Airalo on a Paris Facebook page. Would have spent $10/day with my internet plan! I suggested it to my daughter who travelled to England and Scotland for 10 days. Her boyfriend installed it for her no problems. When it was my turn to install it on my phone, I wasn’t quite so fortunate. I thought I’d botched it and couldn’t tell if it had actually installed. I spent the better part of the day via emails going back and forth with customer service. I’d give them five stars for the app if that experience had been better. In the end I finally got someone who directed me to see that it actually was on my phone. The next day I installed it easily on my husbands phone. When we landed in Paris, turned our phones on following the instructions I’d received and got us both connected with no glitches. Have been using it for four days now. Funny thing is I can only text other iPhone users but can WhatsApp anyone else I want to connect to. Another thing though is that I can’t send email, but can receive it. I’m not sure this has anything to do with Airola as it seems to be a problem with my outgoing Charter email service. I just haven’t had the time to deal with it and sending email on this trip doesn’t really matter.

In preparation for a trip overseas my brother highly recommended Airalo. I’ve used the app and purchased an eSIM in preparation for the trip. I’ve installed the eSIM and it was mostly pretty straight forward. I personally would like more information regarding WHY you do the actions the directions tell you to do. Also it talks about 2 steps, installation and activation. It seems however that once installed the eSIM pretty much “activates” on its own. That, to me, wasn’t very clear. I am using an iPhone XR, so not the newest phone and iOS 17.5. I will update after using. After a few days at my first destination overseas my Airalo eSIM has functioned flawlessly. I am in a large European city so I suspect coverage is quite good and I have had no lapses or drops. I continue to be satisfied and impressed with the product. Interestingly I had a young woman next to me on the airplane who asked me if I had any experience with eSIMS. I told her I had just installed my first and it was Airalo. She had purchased a competitors eSIM and was having quite a bit of difficulty installing it. When we landed at our first destination my phone immediately connected to the local network provider and I showed her. She said she was going to purchase an Airalo eSIM as soon as she got to a Wi-Fi connection. My first sale!!

Airalo is a game changer. The stressful days of trying to buy a data plan with a physical SIM card abroad, in an unknown town, in a foreign language, are now gone. With Airalo it was a breeze to find the right data package. Their regional plan was even better covering almost everywhere I visited. Cost wise it’s a no brainer: cheaper and more data than what my cellphone company was offering. I only ran into one problem when I initially tried to connect. At first my phone couldn’t find service, but I had googled potential problems and this seems to be common. By turning off automatic network connections and manually selecting the network I was able to get it work. I then turned automatic back on and the rest is history. Crossing borders and changing network providers was almost instantaneous. I don’t normally write reviews, but the thought of this service not existing because it’s unknown (like it was to me before this last trip) is terrifying - thanks to Airalo I no longer have to spend my entire trip panicking about whether or not I am going to lose my normal SIM card while a foreign one takes it’s safe spot inside my phone. Instead I just have data, no assembly required.

This is my first time using Airalo eSIM and it’s great. I got myself and my partner the euro eSIM for the whole region. We’ve been in Germany and Amsterdam and it’s working great. I got 5 GB of data for 30 days. Our trip is 16 days. We are driving everywhere and using GPS to do it. So far we’re a week in an I still have a little over half my data. My partners data is still in the upper 4s. I will definitely be using their eSIM again. We usually get SIM cards in other countries to help with navigation and translation but this was by far the easiest choice. We landed and had data right away. The only slight uh-oh moment where we lost data was when we crossed the border, but because I had already read reviews saying that you have to choose your network when crossing borders it was an easy fix and we got the next network chosen after turning the phone on an off again. After that no problems and the data has worked great. I even used hotspot for a bit for a movie for my kids on my laptop and it worked great. I love the ease of buying it online and not having to go anywhere. I will try it again in Vietnam in a month and hopefully it’ll work just as good there.

I tested this with an unlocked I phone 12 pro max ( I bought second hand inUSA) on Groupon. I really wanted to see how it worked in prep for an upcoming trip to Europe. I bought a USA 7 day 1 GB e- sim to use in the USA for 7 days. I was using my home internet connection. You need a secure connection to get the E sim from Airolo. The tricky part but they flashed the instructions was to assign this E/ Sim to the second spot and turn off The Primary Cellular Data spot. I guess it can’t get two internet signals at the Same time? My primary physical sim had an Orange SIM card in place ( expired) from a former trip that had no data on it but must have still been active. I turned it off. I am picking up T- Mobile 5 G in my local area on the -E-sim from Airolo. My future plan is to purchase another E- Sim from them when I travel to Europe in several months. I think I will purchase it in advance but activate it when I reach my destination because you need an internet connection or I guess you can use any free wifi at airport arrival to activate it. May even consider on plane internet ( purchase on flight) to activate it on route. This is Data only. No voice phone calls.

I was just on a trip to Switzerland and Croatia for about three weeks total and Airalo was perfect to use! The design of the app is really easy to navigate and had very straightforward instructions for downloading the eSIM. Definitely cheaper than my provider’s international plan and nice to not have to take out my existing SIM card. I did call my provider before installing it because my phone said my SIM was locked even though it shouldn’t have been, but I called them to make sure and I had no issues after that. I’m not sure how this would fair if you’re going across multiple countries for just a few days, but for only 12 days in each country 3 GBs was a great amount to get around when I couldn’t find wifi. The only downside is that you do have to turn off your regular number so I couldn’t send or receive SMS (and any that were sent in the time you don’t see when you turn it back on) nor call — my texts and FaceTime calls just went through iMessage, but that might be a capability I just missed when setting up the eSIM. Either way I definitely recommend Airalo if you’re looking for a simple and easy way to stay online during your travels!

I am on an iPhone 13mini and can have multiple eSIMs, versus 1 or 2 physical SIMs, and that way you also don’t have to deal with any physical cards to install or uninstall. Back in March 2023 I was planning to spend some time traveling abroad and was doing research on phone plan options for travelers and stumbled across apps where you can buy and install eSIMs for data. I did the research and settled on AIRALO. I bought the 180 day / 20gb Global eSIM. The app downloaded and installed the eSIM to my phone and the day before I flew out of my country (USA) I activated it. Once I hit the first European country, I switched on the eSIM and set it as the ‘primary’ for data use on my phone. It did take like 10-15 minutes before it connected with towers, probably due to first time use after activation, but once it started working it has been flawless! I have since been to 5 countries and am currently in Istanbul Türkiye, still working flawless and connects to each tower in the countries I’ve been to so far without an issue. I always use WiFi were I can to cut back on data usage through the eSIM, but I can check the balance in the app and I still have over 50% data left at this time, I can also top up with more data once I run out. This is honestly the coolest, most handy thing to have as a traveler! Now I don’t have to deal with going to stores and buying a local SIM, that is now a thing of the past. For me, this is perfect. I recommend AIRALO to all my friends and family that are traveling that don’t need cellular and have phones that are eSIM capable. These eSIMs are for data only, no cellular, so keep that in mind. This is a non-issue though as I can place voice calls through numerous apps that are out there which work over wifi instead of cellular.

I am an American residing in Costa Rica. For some time I’ve maintained my US mobile number with an AT&T prepaid account, which includes wi-fi calling, to handle US business and to have service when traveling to the States. I also have a Costa Rica number which requires a physical SIM card. I recently purchased an iPhone 13 (iPhone 14 doesn’t have a physical SIM card slot) and the world of eSIM was opened to me! After doing a bit of research I found that if I ported my number from AT&T to Google Voice for only $20 (there’s no monthly fee for Google Voice) and install an eSIM from Airalo I no would no longer have a monthly fee. All I have to do is top off my installed eSIM prior to traveling to the US. An extra added bonus is that while I’m in Costa Rica my US number is no longer dependent on wi-fi because of my Google Voice App which works using my Costa Rica SIM data! This change is a win win! I no longer have a monthly fee, I can use my US number anytime I want and the service is fantastic! As inexpensive as the Airalo data is I am pretty sure that if I returned permanently to the US I would likely continue using an Airalo eSIM and Google Voice.

This app is a complete game changer! I have an iPhone 12 mini which has an eSIM. I keep my physical US SIM card installed in my phone, and via this app, I have both a German eSIM and Brazilian eSIM installed for INTERNET DATA ONLY (I just chose which of the 2 eSIMS I would like to have active depending on the county I’m in and purchase the 1-time data package that works best for my visit. No contacts!). With this setup, I keep my American line active in case an important call comes in, and pay for that call according to my Verizon plan. But I typically only answer the call if it’s important. For the rest of my time abroad, I just use data-based apps like WhatsApp (or Apple Facetime and Apple Messenger of communicating with another iPhone user) and all of this is covered by the data. Very practical since I don’t live in Germany or Brazil and it’s not worth getting a different number there. The data rates are very reasonable and it works perfectly if you follow the installation and setup instruction closely and thoroughly. Total setup takes about 5-10 minutes, maybe a little longer if it’s you’re first time.

I used to switch to T-Mobile or Google Fi when traveling internationally, which meant stopping my Cricket service, porting my number, and paying a higher rate for a month of service when I might only need the international data for a few days. My wife and I traveled to Aruba recently, and decided to try out Airalo instead. Since it uses the internal eSIM, we were able to keep our existing cellular plans untouched and just add a 1GB/week plan for under $10! The Airalo app made it super easy to install the eSIM on our iPhones, then we had to make some small modifications to the cellular settings (which the app provides instructions for) and it worked great after that! I have wifi calling enabled, and my iPhone indicated that my Cricket service was running over the Airalo data connection, just like it does when I’m connected to wifi, so I was still able to use my main phone number as if I was still on domestic coverage. This will definitely be our main travel data option going forward, as long as they have coverage for the country we’re traveling too.

I recently had the pleasure of using AirAlo's eSIM platform, and I must say it exceeded my expectations in every aspect. The platform is excellently designed, making it incredibly easy to use. What impressed me the most was the seamless automation of processes, ensuring a hassle-free experience from start to finish. Furthermore, I was particularly impressed by their exceptional customer service. On one occasion, I encountered an issue on the 31st of December, a time when many services might be less responsive due to the holiday season. However, the AirAlo team was not only available but also went above and beyond to promptly assist me, resolving the issue with utmost professionalism and courtesy. In summary, AirAlo offers a top-notch eSIM platform backed by an outstanding customer support team. Whether you're a tech-savvy individual or someone new to eSIM technology, I highly recommend AirAlo for its user-friendly interface, automated processes, and exceptional customer service. They have certainly earned my trust and appreciation, and I look forward to continuing to use their services in the future.

I have used Airalo twice. Once for the Faroe Islands (NOT included in the Europe regional eSIM) where it worked perfectly. And then for the rest of my Europe trip (Netherlands, UK, and Iceland). With the Europe regional eSIM, I had SUPER slow data in the UK - less than around 6 Mbps. I spent an hour and a half chatting with support to improve the slow speed, but as part of the troubleshooting, they had me run speed test after speed test. By the end of the troubleshooting, my speed was better, but it had used 1.5 gb of data for all of the speed tests. This HAD to be run on cellular data in order to troubleshoot the connectivity issue. They did not refill my eSIM for the used data even though it was part of their troubleshooting. All they offered was $3 AirMoney to top up later. For reference, to top up one gig for my specific regional eSIM, it costs $5. What a trap! —- Update: After posting the above review, customer support reached out to me and provided another $3 AirMoney credit to help cover more data. Would be nice if the support team acknowledged upfront the use of data as part of the troubleshooting process and that they would provide top up credit for it.

I installed Airalo esims on an IPhone 14 pro max a few days before I left for my trip. I’ve never used an esims for travel before but I found this to be easy to install (as long as you follow the instructions) and even easier to use. I bought the Eurolink 30 days/10gb and used it mostly for maps, searches for things to do, as well as WhatsApp. It worked seamlessly in Ireland, England, Scotland, Norway, Iceland, and the Netherlands. As I travelled from one country to another the service moved from one network provider to another without me having to do anything. I ended up using about 9gb of my data - another person in my group used 8gb. If you are traveling to multiple countries check the regional esims that are offered. That is what I purchased (Eurolink) and fortunately it covered all of the countries I planned to go to. Also keep in mind that this is for data only, not voice and text, but if you use WhatsApp you can still do all of those things. There may be less expensive esims to purchase, I don’t know. But this one worked great for me - no complaints at all.

We went to Portugal and upon our arrival my T-mobile (US) Cellular data wouldn’t pull out Waze. We were circling around outside the airport with our rented car trying to find signal - to get to our Airbnb (Imagine how tired and exhausted we were after a long flight, we just want to relax but we couldn’t get there) and Waze never worked. We even called T-mobile technical support trying to make the data work but it didn’t. We were helpless. But for some reason the Iphone maps worked (at least to get to our Airbnb). So when we arrived to our Airbnb, I immediately searched for eSIMS and found this. This is my first time using eSIMS, my husband used it as well. To our surprise, it’s perfect for all our needs. All the apps worked fast (even 5G) without using too much data. We purchased 30 GB - $19 for 15 days and on the last day there was still 29 GB left unused. It was reliable, powerful search and best eSIM ever. I will definitely used it again the next time we travel abroad. It totally made our trip hassle free and memorable. I would absolutely recommend it!

Installed the esim on my iPhone-12 a few weeks prior to our departure from USA, and activated it as soon as plane landed at the Athens airport. It did not find the carrier right away even though all the settings seemed to be set correctly. After turning on and off the esim several times I found out that the roaming was not turned on. Turned the roaming on, and everything worked fine. We moved from cities to cities on mainland as well as went to several islands such as Milos, Corfu and Crete. I saw some case where the carrier was not found after we got out of WiFi in the hotel room to the local cities, or the speed became E or LTE, in which cases I had to reboot the iPhone. Afterwards the local carrier was selected at high speed, some in 5G. Overall pretty happy and satisfied with the esim. We bought the 30-day/5GB package for $15, and used around 4.5 GB for 4 week, mostly for navigation on the highway, cities, and to find places to visit. My suggestion is to highlight the main settings in a list, instead of screen shots of settings

I probably use Airalo in an unconventional way. Where I live, my T-Mobile service is awesome. However, I also hunt and fish in some pretty remote locations that are lacking in T-Mobile service. Now with Airalo, I can access data on other networks and still use iMessage and internet when my T-Mobile service is nonexistent. On iPhones, you can set your Airalo eSIM to automatically or manually choose a network... it usually defaults to AT&T in my area, but if I switch it to manual it will generally give the option to choose from several different carriers depending on your location. As an example, I currently have a choice between 9 different networks, including T-Mobile, AT&T, Verizon, Sprint, and a few smaller providers. I seriously can’t recommend this service enough!! Their customer service team is also extremely fast in responding to emails. I accidentally deleted my eSIM profile on my phone. After sending them an email, I had a response within an hour with a new eSIM and my new plan transferred over to it.

Very happy I found out about Airalo. I bought two Esims one for Switzerland and one for Rurope, Italy and Spain. Both work really well. You just switch back and forth. Much easier than having to find a kiosk in country and buying a physical SIM. Also a fraction of the cost I would’ve been paying for Verizon my carrier in the US. Just search for hints and tips from Airalo as well as other bloggers who written about some difficulties they’ve encountered getting connected. I had to wait a gre minutes before each were activated. but once they were everything was smooth sailing. I will end up paying under $30 for 830 months day. Under Verizon that would’ve bought me three days. The only issue I had was when I was in the states and downloaded the ESims. I had a question and it took a long time for Airslo to get back to me. Turned out my question was irrelevant when I got in country and everything went fine after landing at Charles De Gaule airport in Paris. It’s eSIM all the way when I travel from here on out.

Look, this worked pretty well when I went to the UK (although it did constantly go between LTE/3G, and the fact my phone was constantly searching for a good signal absolutely killed my battery). However, it ended up being wildly unhelpful to not have the ability to make calls with a UK number. Obviously, this would make the service more expensive, and I don’t know how feasible it is. However, when you end up with a flat tire on the side of the highway, it’s pretty important for you to have the ability to call roadside assistance. I won’t be using this service again for that reason alone. Having a local number gives me significant peace of mind. If having an emergency and needing to call someone for help doesn’t concern you, I would still recommend Airalo, but bring along a battery pack for your phone so it doesn’t die in approximately five seconds. Also, don’t be stupid like me. Please bring a USB-A to plug your phone into the rental car to charge because unfortunately I forgot my USB-A, and my USB-C doesn’t plug into any car I know of.

I love Airalo when I am traveling. The Regional SIM cards have been amazing to have when going between numerous European countries. Even the individual country sims are great for a short term need, or aren’t able to get access to a local SIM. I have been using without issue for 2 years now as needed. Price is higher than what you can get locally $/GB, but the ease of use pays for the extra time, and not having to deal with sales pitches. One recommendation/warning I do have is trying to set up an agreement with the providers and you used up your data is that they allow use of the Airalo app to top up data. Otherwise you have to wait until you’re on WiFi if you don’t. Also, as these cards are third party, if the network you’re using is congested, you will get the lowest priority and speed. This has only been an issue where their isn’t enough infrastructure for the total number of people trying to use. Nothing much Airalo can do about that without also increasing costs.

The company is pretty good. They respond to text messages from a chat module within the APP pretty quickly. Not lightning fast, but within 15 mins. So if you are in a jam, you won’t get out right away. They respond to emails only about once a day, so keep that in mind, but they are always friendly and thorough. I used one eSIM for Portugal and one for Spain. It only took about 30-60 secs for the eSIM to activate and connect to the network. One thing: I needed to use other settings than their instructions indicated in order to make iMessage work on an iPhone. Their instructions indicate to deselect your phone number and just chose your email as the preferred contact info associated with iMessage. I found I did have to select my actual primary phone number (I selected it in addition to selecting one of my emails associated with iMessage) in order for things to work properly and for the menu options to appear more like they appear in their help pages and videos. But once configured thusly, iMessage worked!

The person who created this app deserves all the flowers! So typically I go through my phone service to pay for International data whenever I travel ( which was always costly 100$ or more) ever since I discovered Airlo I pay SIGNIFICANTLY LESS and the data speed is way faster than any USA international data plan. I honestly want to call T-mobile and cancel my service because Airlo data is literally so much faster & cheaper . If you are traveling internationally DOWNLOAD THIS APP ASAP!! I have used Airlo when traveling to Europe ( Paris, Spain, sweden, Denmark, Oslo, london) and Latin America( Colombia, Mexico). Idk how Airlo does it but the data speed is so much faster than any other USA plan you have. I honestly found this app out of random and upset I didn't know about it sooner. If you’re from America and you like to travel abroad THIS IS A MUST HAVE APP. Also the App is super simple and easy to navigate takes less than 5 mins to download your e-sim. So many more great things about this app but ill let you discover on your own😉

The eSIM had made accessing the internet in Turkey more convenient for me. The first one I bought without the app. But with the app you can track how much data you have, something I couldn't figure out how to do with the SIM card I bought in Turkey. I can also top the data... It is important to note that this does not give you texting and phone calls, only internet access. I use an app to do phone calls. And texting using iMessage mostly... When you first load the SIM, you have to find a way to scan it. I would just ask a person, using Google translate since there is not much English here, and have them take a photo of it so I can scan it. I thought afterward that maybe you could scan it in a mirror. I think once it's loaded I can just top up without having to scan again, but I haven't run out of data on the second one yet.... It works great though and the price is reasonable compared to an actual SIM, as long as you don't need the phone service with it.

I had never even heard of eSIMs before planning a recent trip to France. In the past, I’ve used Verizon’s Travel Plan ($10 a day for service), which worked reliably but was very expensive on a long trip. And when I go to France, I tend to stay for as long as I can manage. As soon as I learned of Airalo, I read all the how-to’s and watch all the tutorial videos the site provides, then I immediately called Verizon to have my phone carrier unlocked. Airalo was remarkably easy to use from there. The eSIM I chose ended up being a far larger data allowance than I actually needed even though I used my phone absolutely constantly to navigate while I was there, but it was still only just over $20. An enormous difference in price! And the service was excellent the whole time in both Paris and Strasbourg. With hardly a hiccup in service, I am thrilled and very excited to have this inexpensive and easy new way to keep my phone service when I travel. I couldn’t be happier with this product 😊

Airalo E-SIM and our new dual SIM phone will make our upcoming trip so much better. The last time we purchased a physical SIM in country and paid way too much for what we used. Airalo has a good selection of data and time to meet most peoples needs. I imagine it is difficult for companies to provide instructions due to the variety of phones available. We managed to download and install the E-SIM and align our settings without too much trouble. I would recommend waiting to install until after you read the tutorial provided with the purchase receipt! That answered questions after the fact that would have been helpful with the install. We plan to make the E-SIM line our primary data source and leave our regular SIM for Voice and Text. So, family can call us or text us and not use data from our regular plan. We have our phones set up so it will be a simple transition when we are jet lagged. Sure beats carrying 2 phones. Thanks Airalo!

I have been traveling across Europe for the past 3 weeks. I have been to 4 countries so far and the regional bundle was amazing. It saved me a lot of time, money, and headache of purchasing Sim cards upon arrival to expensive roaming options on my local courier. The service worked great and even when I am on the train crossing borders, the service stops for a while (due to losing signal) then reconnect to the other country available networks. There was one time that the internet wasn’t fast and the signal wasn’t good, but the solution was very simple which was that I manually selected the network and service was great. I had no interruption with service (only in very few places that didn’t have signal). Setting up e-sim was very straightforward and I recommended to get it if you are traveling to multiple countries or one country for few days. It surely felt good to have internet upon landing to a foreign country. Airalo made everywhere I travel feel like home. Get Airlo and stay connected.

I have been traveling for work and leisure for long time. International SIM plan always has been a headache. I spent nearly $200 for the international plan for about 12 days in my previous trip and the data package was awful. I bought a local sim card for my current trip but that wasn’t good nor cheap either. I found Airalo online and compared with the others. I purchased the 5gb/30 days plan for Costa Rica which was cheaper than the other providers. I took me about less than 10 minutes to purchase and install all together. It saved my trip. It’s been working perfectly in every area I have been in last 10 days. I didn’t have to pay anything to my provider for roaming nor I didn’t have to deal with the local providers like which one shall I chose or how do I top it up for prepaid when I run out of money. It’s very practical, convenient and works smoothly. Price wise it’s better than the other companies. I am very happy about it. Thank you!

Great idea. Finally no more switching SIM cards. I found out about Airalo reading travel article. Was skeptical at first but it’s really the greatest thing that I tried recently. You simply purchase desired plan for particular country or region and install e-SIM card on your phone. The process looks complicated at first but if you follow detailed instructions it’s not that difficult. You cannot actually activate the new SIM card while in US but once you arrive to your destination your phone is ready to use. Just make sure you switch from your primary line to travel or whatever you name the new line. You actually don’t have phone number associated with this line so can’t make regular phone calls. But if you have iPhone you can use FaceTime to call or any other app(WhatsApp or Viber). It’s truly great app. Rates are very affordable and you can refill any time. I will definitely use it every time I travel abroad. No more buying SIM cards Thank you Airalo

Airalo has become an indispensable tool for my international travels. As a reliable and secure eSIM provider, it has consistently delivered seamless mobile data connectivity in various countries. My spouse and I recently ventured to Turkey and were thoroughly impressed with Airalo's performance. The app's installation process is straightforward, and its user-friendly interface ensures a hassle-free experience. One standout feature is the built-in loyalty program, "Airmoney," which offers rewards for every purchase, adding to the overall value. While there are occasional hiccups in connectivity, a quick toggle of the airplane mode or manual network selection usually resolves the issue. The pricing is competitive, often providing a more cost-effective solution than local SIM cards or international roaming plans. For travelers seeking an efficient and fairly priced way to stay connected internationally, Airalo is a top choice. Highly recommended for the modern globetrotter!

Overall, have really enjoyed my experience using Airalo while traveling to Iceland, Ireland, and Italy. My carrier, Verizon, doesn’t have affordable packages for long-term international travel. But I can’t give five stars cause I’ve definitely dealt with some headaches figuring the process out. These problems can definitely come from my lack of knowledge on telecommunications, so I don’t think it’s inherently Airalo’s fault. But from an accessibility standpoint I do want to mention these problems. I never figured out how to have a working phone number. Sometimes my data and network would cut out for 5 minutes at a time. Not often but maybe twice in a month. And the set up process was definitely a head scratcher, I spent an hour trying to understand what was wrong until I realized I just needed to switch Iceland off while Ireland was on. Overall, this service has been fantastic and affordable! I would definitely recommend, just give yourself an hour on Wi-Fi to figure it out for the first time.

When I was traveling in the middle east, I was having a lot of trouble finding Wi-Fi in the larger public areas that functioned. I depended on it to connect with drivers and my host. My host then mentioned this app, and I was easily able to buy a very inexpensive package for my few remaining days in her country. It was incredible how simple it was to purchase and use and I was able to relax and do everything I needed to do. It saved me continued panic about not being able to connect with her and drivers when I needed to coordinate with them. I am pleased to see it is offered in many of the countries where I visit and live, and I feel so happy I will be able to use it when I need it and not wait in line at the airport or try to figure out where to go to buy a Sim card and wait several hours for the service to activate. I’m going to try again in another Middle Eastern country next week! Thank you airalo, you are brilliant! 🙏🏻🥰

$3 credit with SAVE4746. Great service, faster than most. Good support. Don’t waste your money on no-name providers.

I was skeptical to try the service when it randomly popped up on. Google. I travel a lot and usually get a new sim in each country. usually the cost of a new sim in an airport is usually expensive. I found the prices quarter of the price quoted in an airport. I deciede to give it a try in Switzerland (most expensive place to buy anything). The steps to install were simple and i was not even expecting it to work. To my surprise it worked perfectly. The speed was great and setup was quick. I ended up using it again for my 2nd location (ireland) right away. Definitely will start using them going forward. So glad i found them. Give them a try too.

Just came back from Iceland and tried Airalo for the first time and my experience was VERY good! It's easy to use via the app, secure and I had NO issues at all with network coverage nor network strenght across the whole country. I'll definitly give it another try in my next travel! Hint 1: Buy and install the eSim the day before or before you take off. Hint 2: After the eSim install, make sure you switch your cellular data network BEFORE taking the airplane mode off.

The purchase of esim, installation of app, setup and connction is simple and exactly as advertised. One week of airalo service cost less than half day of roaming charges on my Canadian cell provider

Starting out on a 4 country / 4 month tour of South American. We usually get a SIM in each country, sometimes multiple SIMs depending on the region of the country (Asia) ... with varying degrees of cost & functionality. Installed Airalo on one phone for a 7 day trial andloaded a year on mine a few days ago. Both have worked very well - and I would completely recommend. The 12 month package cost me just a bit more than I would usually pay for a month in Canada.

This was my first time using an esim while traveling outside of Canada. Purchased a 30 day 5GB esim and only cost $21CDN in comparison to the $80CDN my cellular plan would have charged me for the same amount of GB. We only used it for data while we were on our road trip in the US. I did a lot of research on how it all worked before settling on airalo, which seemed to be the best fit and most affordable option for data. So much simpler than swapping out a physical sim card or taking an additional phone to use with a physical SIM card. Once purchased it was easy to set up through the app. I was able to keep my physical sim active for texts and turn the esim for data usage. When I didn't require data, I would turn it off so it wouldn't use up the 5GB too quickly, then turn it back on again when I needed it, which was pretty simple on the iphone. The only trouble I had was trying to make a phone call with my physical sim. I was pretty sure I had all the settings correct, yet it wouldn't allow calls in or out. We had to use my husbands phone to make calls. With access to wifi in most places, I only used 4.2GB of data in 2.5 weeks. It was used mostly for maps, finding restaurants, ordering Lyft, and tracking our golf scores live through golf canada app. If you have never used it before, I suggest googling proper use on your particular device so you are comfortable with how to put all your settings so both sims are functional and you don't come home to large data charges on your home sim. I would definitely use airalo again next time I travel.

Was a little tricky for me to know how to configure my phone (I’m not that savvy, but hubs figured it out) and then the e-sim worked seamlessly. When I landed in Japan, I was in airplane mode; I turned off my primary e-sim (Rogers), and turned on my “Travel” e-sim (Airalo), so no roaming charges. I didn’t know how much data I’d be using, so I bought the small amount, and easily topped up later in Japan.

As an early adopter and huge advocate of Airalo, I thought it was finally time to share my thoughts. Compared to when the app first came out, it is much less buggy and works more seamlessly. I would say in 2023, 5/7 times data works and 3/7 times data works flawlessly or well. The customer service team used to be amazing and tight knit a year ago, now it’s very slow and difficult to receive help. They return to you a week or more later with an attitude when you no longer need their help and just want a refund because your E-sim completely would not work (most people only vacation for that long or at least need help within that period. I’m not going to wait a over week to access my 1-3 gb of data). Obviously, this process is something that has limitations based on your phone and isn’t an easy feat to start with but I definitely don’t rely only on Airalo anymore, T-Mobile or Google Fi provide strong alternatives. The prices can be a bit steep compared to local plans when you look at buying more than 5 gb of data but it offers convenience. They have a lot of options for countries but would love to see more options per country. This app at the time revolutionized things, now it’s just an average offering on the marketplace. Definitely disappointed in how things have been trending recently. Still use this app when in a pinch but it often doesn’t work as I expect and I hope it turns around soon. Keep in mind it does not work if you have a network locked phone.

We bought two eSims for a trip to Brazil. The first thing that was not clear was that, because we were in the US and it is part of the global plan offered by Airalo, the moment we installed the eSim the clock started ticking for the 15 day period. We bought and installed our eSims more than 15 days before our trip so by time we got to Brazil, they had expired without us ever using it. They were at least nice enough to refund us our $24 so we could top off the card again. BUT they failed to let us know that we had to completely remove the first eSim and go through the installation process all over again, so we struggled to figured that out on our own once we were in Brazil. Worse yet, in order for you to be able to access your Airalo app and card you need internet which defeats the whole purpose of buying an eSim so you can have internet at a foreign country. After we got over all these problems, the plan is working well (we are still in Brazil) but I would say that buying and using this product IS NOT for those who are not tech savvy and can do lots of troubleshooting on their own. If your phone accepts dual physical SIM cards you are better off just buying one at your destination. Plus you would have a local number if you did that, which you don’t with the eSim - it is just for data plan so you cannot ever receive calls on your phone. It is still less expensive than using my Verizon plan here which would cost me $10/day.

As an avid user of this app, I have purchased eSIMs for various countries and regions. The first thing to note is that the installation process for eSIMs is quite obscure and intimidating, requiring copying and pasting long numbers along with unpronounceable titles. However, this is common in the platforms and technology, not specific to the app itself. Once you get past the learning curve, you start to get used to it, and for frequent travelers like me, eSIMs are very convenient. However, in my last trip, the system failed. I spent more than an hour on the customer service chat trying to diagnose the issue, but they couldn't resolve it. After that, the provider suggested issuing a second eSIM card and repeating the process again with all the checks. Despite that, it still didn't work. Finally, they offered me a credit for future use. Unfortunately, this is where the app fails catastrophically. As of today I have not received any credit or refund. I contacted again customer support but they informed me that “They did not keep a record of the previous chat conversations”. I sent them screen captures of the entire conversation, which lasted more than an hour, with many images. Still no response. No refund. No credit issued. In the end, it's a small amount of money, but it's surprising that once an offer is made, they are not willing to honor it. Since I wrote this review the developer came back to be and credited the amount of the eSIM to my balance. So I hope I can use it in the future. I am increasing my rating based on that.

I see a lot of people saying this but their customer service is terrible. It starts with the horrible AI bot who goes in circles for 15 minutes before finally getting you a human. Then I spent an hour and a half with a bunch of different representatives trying to get my esim to work. It was a bunch because their app kept glitching and not letting me send a message and then disconnecting me which just meant starting over with a new representative. Then I moved to whatsapp where I finally just asked for a refund or replacement as Id spent 2 hours going back and forth with them. They spent 20 minutes reviewing all my previous messages. I had to leave my hotel before they got back to me and had no wifi and obviously the rain doesn’t work so I was totally out of service. When I got back I saw they had offered me a replacement and I immediately replied saying yes. However, no one ever responded to me. Because it had been 2 hours they closed my ticket and now I can’t get a response from anyone through whatsapp. Now they are asking me through email to go through all the same steps I already did in the 2 hours I spent talking with them before. I keep asking them to review our previous messages and just give me back the previous offer but instead i have to send them the same screenshots I have already sent them 4 times. I am so fed up and frustrated this has turned them into a company I would think twice about before using.

I got a 20GB China package for a second time. My first data package from 6 months ago provided me smooth internet connection, personal hotspot and APN. But this time, I couldn't even get a stable connection. I had to constantly turn on and off airplane mode to search for signal. The signal bar on the top right corner was ALWAYs empty even when there was actual connection. Searching for signals all the time, my phone ran out of battery in just three hours. Personal hotspot wasn't available, which was a surprise so I had to figure out how to work on the laptop. The 20GB was gone in less than a week despite a fact I was on a WiFi most of the time. Talking to customer support was not helpful. They gave me just some bland advice "turn off data for some apps". The customer support chat itself crushed all the time. Guess what I did? I turned on my AT&T line and it worked! Super fast LTE internet with unlimited data. So why bother with Airalo? I like the app for its design and effectiveness. But anyone who has traveled to China would understand the panic of being cut out from the outside world. Even more panic when the phone is always running out of battery. I will not choose Airalo again for my next trip. Airalo's customer support is appreciated but I sincerely hope they will not tell people something silly like "1GB has less data than 20GB" again.

Me and 7 other friends bought this esim for a trip to Bali Indonesia. I typically buy Holafly, but this esim was a little bit cheaper and had great reviews. I have never had issues with an esim before with Holafly, and the service was always great. Skip to Airalo, and my esim stopped providing service for exactly 24 hours. I did absolutely everything I could, reset my network, turned off/on my phone, switched off/on the network etc… I know my way around an iphone and I was able to deduce the issue being on the Airalo esim. After contacting support and getting a reply 7 hours later, they were of no help. Finally my esim started working again magically 24 hours after it stopped working. Airalo provided no assistance or compensation because “they were unable to run troubleshooting steps” (maybe if they replied quicker they would have told me to do exactly what I already did). I had to pay the $10 for my personal cellular data to kick in for the data to make up for the lack of internet I had for the 24 hours. 2 of my friends had the same issue, although 1 of them had the issue for 72 hours. I would stay away from Airalo, the product is subpar, and if I’m paying for service, I would rather ensure it work for the entirety of my trip. Also a support chat that would allow me to have the issue fixed/ get a new sim card within an hour would be nice.

Updated to 3 stars because after over 45 minutes on WhatsApp with tech support the third time I reached out, I was able to get it installed to use data. The support agent was very patient and went through all the screenshots to make sure it works. So 5 stars to the patient when! But support told me steps that weren't in the original instructions, so I'm not sure if I'll be able to install one without support's help the next time I travel, and it took forever, so minus stars. (Side note, I still only have it with WhatsApp for my personal phone number and not iMessage, as I completely turned off my personal SIM to ensure I don't get any roaming charges. I believe that must be the case with all e-sims, though, not just this one.) Original review: I've tried twice now and I must be an idiot despite the fact that my actual job is writing instructions for software, because twice I haven't been able to get it to work correctly. The first time I was out over $500 in e-sim payments and carrier charges. This time thankfully it's only $5 for trying to get the e-sim to work, which it didn't, but it's still frustrating. I'll try another service since you need a PhD for this one.

Airalo’s eSIM is as unreliable as it gets. I got the eSIM for me and my family once we got to Zermatt, Switzerland. For all 4 of us, it worked for half a day. This confirms that I followed their instructions. Then on a day of excursions, the family split up to different activities and when we tried to reach other, none of our eSIMs were working from different locations. The cell signal showed good strength though. We lost half a day in trying to reconnect with each other, and had to go through anxiety and frustration. Later that evening I tried to work with the customer service after several hours of waiting (precious vacation time) went through each setting in detail, sent them screenshots of each setting and this service did not work. After almost 2 hours, I gave up and said just give my money back. Though it was only $5 each, and the vacation cost us several orders of magnitude more, I felt cheated for being sold a product that was never tested to be reliable and felt severely victimized to a scam. I insisted on getting a refund. They were generous enough to offer a non expiring credit for unused data. I asked then why would I get their service again after this experience. This company is a scam. Don’t even consider buying their product or services ever.

It works…kind of I bought the 1 month plan because I was traveling Japan for 3 weeks. I went to the country side of Hokkaido and it says I had signal, but not of the map functions worked and couldn’t get directions. Signal wasn’t strong enough to find my location so I couldn’t hail a cab by app. I’m sure because of the positive reviews, the app works in some countries, but I don’t think it works it Japan. I ended up buying an E-Sim at the airport and that is what I’m using right now to to write this review. I don’t know if I’ll get a refund. As of this review these Cities in Japan have low non functioning signal or no signal at all: Sapporo, Biei, Asahikawa, Furano, Osaka, Kyoto, Nara, Kanazawa. Now the next 3 I haven’t used it yet but they are even more country side so I don’t know if I’ll get any signal: Tottori, Okayama, Hiroshima. It might work in Tokyo, where most people go their first time to Japan, but as I started to explore elsewhere I think the better option is renting a portable Wi-Fi, or buying an e-sim at one of the vending machines when you exit the airport. Yes it’s twice to 4 times as much, but you will definitely get signal. I usually do pocket Wi-Fi but I wanted to give this app a try. Tried and it failed me. Hopefully they update it.

I purchased the Mamma Mia eSIM before heading to Italy, and had loads of issues trying to set up and start the eSIM connection. The instructions for set up did not include all of the full steps to ensure there would be no charges from my personal provider, after trying multiple times to ensure the all was set up and using airalo data and not my own and having to google how to properly set up and ensure the eSIM was activated I had no issue. That was until trying to renew the plan and purchase more data I was prompted with an error message multiple times saying the card was declined, I used multiple cards to try and get the issue resolved but all were faced with the same issue. after going online I was able to find that multiple people had the same issue and were not able to download more coverage. after emailing the company I was told it must be an issue on my end, i communicated with my bank and there were no pending charges waiting to be completed which was the only solution the company provided me with. If you choose to get this app and use your phone for things like maps, whatsapp, social media, etc. purchase the larger option to ensure you won’t be faced with having to rebus the payment only to be told you can’t.

Decided to try an esim for a trip to the UK. Had issues immediately when trying to purchase before I left the states which should have been my sign to just buy a physical sim on arrival. Contacted support and received a boilerplate response which suggested I check all the things I told them I had checked already and never received a follow up reply to my response. Was finally able to purchase and install the appropriate esim upon arrival to our destination so I thought all would be well but now can’t connect to the cellular network using the esim. Thinking it might be my phone, I enabled my regular sim and was able to connect immediately proving network availability and phone compatibility. Attempted to contact support without any response except an incoming call offering me travel insurance within 5 minutes of sending my support request. Maybe a coincidence but seems a bit suspect. Thankfully WiFi seems to be pretty broadly available but a local physical sim is in my near future and as well as a transaction dispute to my credit card company to attempt to get my money back. I couldn’t resist the promised convenience of an esim for my trip but the time wasted trying to get it to work has definitely turned me off Airalo for any future travels.

I don’t write reviews ever but people need to hear my experience. I’m sure this doesn’t happen much as it seems many people really like this company, but they really failed me. I arrived in Italy and turned on my esim as I was supposed to. It said it was connected, but I could not access any data. After struggling for an hour to get the data to work or to connect to public wifi I sucked it up and paid international fees for my plan back home. After HOURS talking to customer service they realized there was an issue with their provider and told me it would be fixed. The next day It was working, except for the fact that iMessages wouldn’t send. One of their recommendations involved me turning on my plan back home (with them saying it wouldn’t charge me anything), which worked but charged me in full on my home plan. Don’t worry though, they offered me a refund if I returned their esim (which would leave me completely without connection abroad) or they gave me 25% off a future purchase done by the end of May (capped at $7 while the international fees Alone cost me $30+). Again, I’m sure this doesn’t happen for everyone as most people love this company - I’ve just had a really really bad experience with them and would not recommend them to anyone.

When I tried to install my eSIM, I got an error message saying it had not been installed properly, but I knew *something* had been installed because I had new options in the Cellular area of my settings and the contact names had been replaced by phone numbers in my Messages app. My phone asked me some questions that I did not recall being in the instructions provided by Airalo. I contacted Airalo through the app’s built-in support chat, and it took about half an hour to get a representative. They assured me that my eSIM had been installed. After I got to my destination, I fiddled around with the eSIM configuration until I got service, which fluctuated between 4G and 3G and EDGE. This isn’t Airalo’s fault, but having EDGE service at an international airport in a major urban center was surprising. I don’t know if maybe there’s another carrier with better coverage in that location that Airalo could use instead. Maybe I overcomplicated things, but the app and the documentation could do better at guiding you through the process of installing, configuring, and then uninstalling and reverting to your regular eSIM.

I purchased the 30 day, 10 gig plan for the European region eSIM for a nine day trip across three countries. It worked great until the 8th day where my service completely stopped working, but I still had 1.18 gigs left. After trying multiple troubleshooting tips, still nothing, so I decided to just buy the top-up 1 gig package for five dollars to see if that would fix it, and still, nothing. When I contacted the company, I was given an AI bot which guided me through 10+ troubleshooting tips which still led to nothing. Finally, my message was sent to a support agent which took 12 hours to respond, meaning I had no service for and additional 12 hours despite the fact I had paid for the data and had no previous problem using it. Then when I finally got a response, the agent told me I had another chat open (which I did not, or I at least had zero access to it) and closed my chat without answering a single question. When I responded saying I did not have another chat open, I was back to square one with the AI bot. You’re honestly better off getting a different eSIM app as these people are completely useless if anything goes wrong and you’ll just end up wasting your money.

I have attempted to use Airalo in two countries with terrible results in both instances. In Switzerland, the eSIM would not connect to the network at all, and it was impossible to get any signal for data. Airalo did refund my money in this case, which was nice since support identified that they could not resolve the issue. Because of this past helpfulness, I decided to try Airalo again on my next international trip—this time to Mexico. Once again, my eSIM did not work as described, although this time I at least had network connectivity with data. I reached out to support again and although they were very responsive, they did nothing to resolve my issue. I ended up having to use another carrier for phone data and this time Airalo did not issue me a refund. They claimed it was because I used some of my data, what amounted to a few megabytes—the equivalent of 2 or 3 webpages loading. The eSIM purchased through Airalo was not capable enough to load a basic webpage under data in less than 3 minutes (rendering internet usage mostly useless when not under wifi). Google maps was completely useless under data with this eSIM. I could not possibly voice my disapproval of this service more.

I purchased and downloaded the app prior to my travel. When I landed in Japan, it was not as easy to connect as reviews stated. Although I was connected to the Haneda WiFi, the eSIM kept “activating” for long periods of time. I turned off my phone then on again and still not working. The eSIM finally completed activation once I turn airplane mode off which initiated my US based cell service. As of today, 1 day after activation, it still doesn’t function properly. I can not access iMessage as it keeps saying I need to enable, although it is. Again, when I click on the Japan eSIM in iMessage, it only spins as if trying to connect. In the past when I’ve traveled I always purchased a physical local sim and exchanged it in an old phone I would bring for this purpose. This is the first time I’ve ever used an eSIM and thought because of the reviews it would be easier. I will never do this again. The physical sims are more reliable and I get phone calls, texts and data where as with airolo, I only get data. Too many headaches and stress trying to download and use this product. It was a waste of money form me, especially since now I’ve activated my US cell service and getting the atrocious international fees.

I used Airalo for a while with great results, traveling in New Zealand, Australia, UAE, Egypt, Austria, among other places. However my last experience with them will make me never want to use them again. I was traveling in Chile for work, bought, and installed my SIM card like I had done in the past. I used my phone for data and the occasional call (I bought the voice and data eSIM). I was surprised when I returned home to find I had been charged an excessive amount (a few hundred dollars) for my usage in Chile from my default provider. I contacted Airalo who informed me my eSIM cards were never activated by the local network even as I followed all of Airalo’s instructions (instructions I had followed before multiple times). All Airalo offered was a refund for the two eSIM cards I had bought during my time in Chile. So now here I am with $20 in Airalo credit but stuck with hundreds of dollars of usage I owe because Airalo had sold me a faulty product. Update: Airalo responded to my comment here, informing me to reach out to the support ticket I already created. Frankly, the only reason I wrote a review here on Trust Pilot was because I do not believe I received adequate compensation for Airalo's faulty product (I paid hundreds of dollars due to Airalo's faulty product). I figured I'd give them a second chance and reopen my support conversation to see if I could recover at least some of the damages incurred from Airalo's faulty product. Unfortunately, I was dismissed by the support team again. I am more irritated because they asked me to review the support ticket. I gave them a second chance to see if they could remedy my complaints, yet was dismissed, wasting my time in reopening the support conversation. Sorry for formatting, copying from my laptop.

I travelled to 4 different countries using Airalo, it worked seamlessly in one and the other 3 were a nightmare to deal with. The eSIM didn’t work properly the moment I downloaded it, even though I followed the instructions to a T. Then when I reached out to customer service, they would get back to me in 2-3 days. I was honestly extremely disappointed this year with their service and wouldn’t use again. They didn’t even offer to refund me when I was stranded without an eSIM for a few days.

ESIM card would not download. After 12hrs of trying to get help no one responded and the card never worked and I was charged. Very disappointing, definitely would not recommend.

Waste of money and incredibly frustrating- would not recommend to anyone- no phone number to ask for assistance- instructions are useless!

I have been trying to contact an agent for help for over 24 hours. On all platforms: WhatsApp, the app and trying to call and nobody is responding. I would not have bought this if I knew nobody would be there to help.

I wrote a very negative reivew a few days ago, and even though the developer kindly replied to me, it doesn't seem to be posted either under most recent or most critical? I wonder if this will be posted?

It must be me because I could not get this thing to work and there was no way Airolo was giving me a refund because it contended their end was not the problem. In my defence, I found the instructions difficult to follow if the install didn't go smoothly and the help function is all by email unless you have luck and can access their chat - which when I tried had a response time of "under two hours." I find, when you're on vacation in a foreign country, waiting anywhere around two hours for help isn't a high value offer. Otherwise they wanted five screen shots and other requirements that chewed up a lot of time. I had read great things about this app and service so can only conclude it's great if it works, but if my experience is any indication it's a lot of work if it doesn't. I think it does work, based on the reviews, but it didn't for and support was a complete let down.

I have tried now three different times to get help for a card that won’t activate. each time I am left on hold with a bot that tells me customer service will be there soon. all three times i’ve had to leave after 45 minutes. This is a horrendous customer experience and I’m not sure I’ll keep using Airalo after this trip.

So, to be fair, I purchased the data only option and so not sure if the problems encountered would have been solved with the other option. However, for our two iPhones, this eSIM idea did not work! At least, it did not work the way I hoped. Eventually, after much fiddling, because the set up is very confusing, I was able to get data while in the US, visiting from Canada. But everything that makes the iPhone usable was unavailable. My texting, calls and even more annoying, my apple messaging was disabled. In fact all my apple messaging has now turned to sms and even though I deleted the eSIM and am using my own data or the hotel's wifi, I can not get the green messaging to go away. Frustrating!!! There are countless tutorials on setting up the card, but they are contradictory and not really of much use. The instructions from the seller are skimpy at best and for me, were not helpful at all. In the end we just decided to pay the crazy roaming fees our provider charges and have the usability we are accustomed to.

I recently purchased an eSIM, but unfortunately, it has never worked. I've attempted to resolve this issue via their live chat and WhatsApp support, but the response times have been extremely slow—ranging from a few hours to several days for each message. This caused significant inconvenience during my travels, and I can only imagine how frustrating this would be for other customers in similar situations. While I understand that delays can happen, being asked to remain patient while waiting hours or even days for a response is simply not practical, especially for a service that people rely on during travel. No one can afford to sit idle while awaiting basic support. I hope Airalo can address this issue promptly and ensure a more efficient resolution process moving forward. As of now, my issue still not resolved.

This app doesn’t work well at all. Customer service is joke I waited 48 hrs for a resolution that lasted one day. I am a still waiting for response to other questions it’s been a week

Bought an eSIM for a short trip to the States, properly installed and set up the eSIM only for it not to work the entire trip, despite numerous attempts to fix the problem. My dad had similar experiences in the past, so it seems to be a repeat issue with Airalo. Won’t be a returning customer that’s for certain.

I use Airalo often and in many different countries. Not all providers that they use are equal. In Mexico it has been very spotty with much difficulty connecting. I’ve met others here who have said the same thing.

I try to contact service customer Not answer

Horrible experience downloading and activating. I was charged $90 roaming fees when I got home even though when I spoke to an agent they assured me that I would not.

Prices going up. Lots of competition now. Can’t use my accumulated credits when paying and poor help using the ai support. Come on Airalo I expect better.

It didn’t work on my phone . 50$ is gone, no refund.

I had great difficulty with the app layout.

Terrible support via WhatsApp. It took over two hours to resolve a simple problem! My GPS burned through almost 1.5 G in data in 12 hours on the road. Here’s the biggest problem: no ability to call! Ridiculous! Never coming back!

I have used Airalo before when in London, it was fine, and helped family use it in Canada with no troubles. But I tried to use the Europe sim for a France/Italy/Greece trip. France was fine but on arriving in Italy the sim didn’t work. My partners did for an hour or two and then stopped working as well. I had ‘full bars’ and supposed 4-5G but couldn’t connect to anything. I worked with customer service on every possible solution for over half a day, including changing ever setting and then doing a network reset on my phone. I didn’t ask for a refund, just that they issue a new sim as I was driving somewhere really isolated. They refused until they solved the current issue. We tried a bunch of things and eventually got it on for 1 minute before it dropped out again. After that customer service completely ghosted me and have still not gotten back to me. Just buy a sim in Europe if you’re visiting other countries. It’s half the price and way more reliable.

We had it in Portugal and it worked but it didn’t work for calls and texts in the Netherlands. Data still worked. Big inconvenience. Will just be going with a regular phone plan in the future.

I'm frustrated because I can't top up my plan. It feels a little bit like a trick. Because of it expires then do I have to get a new eSIM I'd rather just top up my exist naturally I may have to go with another provider

Pas fiable

After trying to fix the app for Mexico for 2 hours, they said they are working on fixing the glitches. After 12 hours and spending much more on roaming, they finally agreed to issue a refund under protest. Not a great way to start a vacation.

Ce n’était pas ma première fois et les autres avaient bien fonctionné. Impossible de la faire fonctionner. Le support me dit que l’esim n’est pas téléchargée mais quand je réessaye ça me donne un message d’erreur que le code n’est plus valide!! Argent gaspillé!!

Don’t get this eSIM. Despite many emails to and from their customer service group I still don’t have phone capability. They have tried hard but have failed. They do not appear to be willing to refund my payment

Paid my bill and then couldn’t get any help when the service didn’t work. Don’t waste your money. You’ll just talk to an ai robot the whole time and waste your hours on your trip trying to figure it out.

Bought a sim, it would not install. Used the chat, no one offered any real help, just sent the same instructions in the guide. A few hours later I got a message saying that my sim was invalid. Waste of money. Go to the sim providers.

ESIM ICCID does not match phone. Can’t get agent support. Has worked before but not now. Frustrating lack of customer service and support

Slow response customer service Internet not working

All of a sudden after using Airalo, I tried topping up and since it has completely refused to work in any capacity. When I’m travelling I want something reliable and this isn’t it

And i got scammed with my third esim

Don’t think about refund for any their problems

Useless no connection in Ireland and UK

À quatre reprises, j’ai acheté des e-sim avec l’application Airalo, et 1 fois sur 2, mon e-sim ne marchait pas. J’ai essayé de trouver un courriel ou une façon de contacter la compagnie, et je me suis fait répondre au moyen d’une messagerie où l’on utilise de l’intelligence artificielle.

Could not get service

I have used Airalo before without problems, but this time it has given me an immediate activation date, which is before I travel. Does this mean I will lose my eSIM? Very confusing.

This SIM as well as tech support are outrageous!! definitely use a different one unless you want to pay 50$/month for data and have it run out when you need it. I barely use my data and was stranded in the middle of nowhere because of this extremely UNreliable company.

Which makes the entire thing useless

Normalement je suis satisfait avec Airalo. J’ai pris une eSim pour l’Europe 42 pays et elle ne fonctionne pas à Andorre. Et normalement c’est dans la liste de pays qui aurait une couverture.

Hard to use

I downloaded the app yesterday and although it states that I should be connected I do not have internet access. I started a live chat that just stopped after a few messages back and forth and now I cannot see messages that I am sending to the chat. Not at all helpful.

Do not bother, need wifi to get it help and it still doesn’t work

I’ve purchased this eSIM three times and it was a nightmare to install. Worst part is the instruction videos that fly through at warp speed and can’t be paused while you try to perform the many, many, many (and I mean many) manual steps required to get the damn thing to work. Support used to be good but it’s been replaced with a bot. Good luck. Never again.