American Airlines Customer Service

American Airlines Positive Reviews

Very helpful!!I downloaded this app for my most recent trip to California and I’m so glad I did (I don’t know how I would have survived without it)! The app was great at getting me checked in/boarded, keeping me updated on my flight status and luggage status*, as well as keeping me informed on gate changes (which gave me so much peace of mind for someone who has never flown solo before and hasn’t had much experience with airports) *The one suggestion I do have for the app would be to only send notifications about baggage claim to those people who actually need to pick up their bags. Going to California this didn’t happen to me but coming back, I had a moment of sheer terror because I got a notification saying that I needed to pick up my bag for my connecting flight which would have made me late for the next one. After asking the person at the gate if this was true they looked at my baggage claim tag and told me that my luggage would be transferred and that sometimes everybody on a particular flight get that notification even if it doesn’t apply to them. Eventually, the app updated my bag status to being loaded on the plane as I was boarding but I definitely panicked for a good 10-15 minutes. Other than that one thing, I had nothing but a positive experience using the app.Marley_maeVersion: 2021.14.1

Most things good but service reduction on flights truly a sad way to skimp on service to save money.The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit..SlpoulosVersion: 2021.03

Terrible appTerrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app..Swooshn1Version: 5.10.6

The app is greatI read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues..StewbinatorVersion: 5.11.4

Saved me so much timeI had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this..Luciano_menzoVersion: 2020.20.1

Made whole trip convenient!This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!.ViridianPhotonVersion: 5.14.0

Reliable information, very professional. No stress!Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose..Chicago Dad151235Version: 5.5.0

I love this app! By far the best airline app!I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!.EllejayareVersion: 5.12.3

Great App, Continuous DevelopmentI just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!.MiscMel70Version: 5.13.4

What a difference a few days make! MCO needs to learn from TYSI had a horrible experience at the admirals club at MCO this past Tuesday 12/14. Carol and a male who were working the check in desk displayed the worst customer service I have ever experienced. Carol was very rude and told me several times she has worked for AA for 21 years, and she knows about the admiral’s club than me. To be honest with you, since it’s her job, I would hope she knows more than me. Later I found out that I could not bring my 18 year old dependent. I found that information on AA’s site. Not sure why Carol could not simply relay that information instead of humiliating me in front of my family and other passengers and blocked club access. This experience, and being told I could not visit the admirals club almost pushed me to close my credit card and find another air carrier. This morning 12/18 at TYS, Cynthia? was so friendly and helpful as we were checking in for our flight to PHL. She displayed the type of service I am used to from AA. For me, this friendly agent changed my mind with leaving AA. I know the way I was treated at MCO admirals club will not be properly handled which is disappointing. I do hope that the TYS agent will be recognized for going above and beyond with her fantastic customer service. Ryan Flohra 93M8UF4.RF6930Version: 2021.20.1

Exceptional ServiceYou need to use Cory for training. There is a term for exceptional customer service and it is called service excellence. Service excellence is when an employee not only does their job well but anticipates and works to meet the customer’s need or wants without the customer saying anything. My family of six ended up not sitting together on flight 980 from DFW to ATL and Cory went above and beyond to make sure our kids were happy and even asked several other passengers if they wouldn’t mind moving seats. Again, we did not ask him to do any of this. It wasn’t only our family who were treated with such great service, he was consistent in his quality of character throughout the flight. Service excellence like he exemplified can be taught and Corey is a natural at it..IjustwantacarVersion: 2022.01

Pretty good....most of the timeApp runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance..If hes Toph I am SliVersion: 2020.15.2

First Class Amenities = 0Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money..MickiThompsonVersion: 2020.20.1

Perfect!This app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!!.Grace herrenVersion: 2020.19

Great app on day of travelNot sure what the poor reviews are about... certainly more about service issues than the app itself. As a weekly AA flyer, I find the app to be very helpful and intuitive. I don’t need to dig all over like the United app. Everything is on the home screen and it’s dynamic to what I most need at that time. Favorite features are the ability to order food from restaurants at DFW and a few other airports - need more! - and see the terminal maps to plan out a quick connect. Rebooking is great when it works, many times though the rebook option doesn’t show up in app timely for me. I get the text message about a cancellation or delay and race to the app and the rebooking shows sometimes but not others. Otherwise very positive experiences with the app!.JmltxVersion: 5.14.4

Hmmm..I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me..BodmodkubVersion: 5.9.1

Reliable app, bad video integrationSeems like most people don't know how to review an app and instead review customer service issues 😄. Here's an actual app review. Been using consistently for over a year now. Used for 70+ check-ins, TSA points, and boarding. App is reliable, updates changes in flight information quickly, sometimes even before the pilot has informed passengers. A recent update broke the "clear expired passes" feature which was useful as I am a frequent flyer that uses iOS's wallet feature a lot. Using the app for in-flight entertainment is quite atrocious. UI loops that bring you back to square one and very infrequent experiences without glitches. Most of the time it just plain doesn't work. Maybe it's the plane's servers, but c'mon...WestJet got it right, why can't American!? The most recent update killed compatibility with iOS 9. Yeah, I should update, I get it. But really, how hard is legacy support?.UserzzVersion: 5.2.2

Customer complaintsI just wanted to make a note about some of the complaints about aadvantage or American Airlines I do not work for either aadvantage or American airline’s . This review is based of a logical approach and a logical opinion We as the customer have developed a “ entitled “ attitude towards the airline’s industry and as such towards society . This rule of “ the customer is always correct “ mentality is giving rise to ignorance . Just because an airline cancels a flight or delays a flight does not give you the right to berate an airline and it’s staff. We as a society are not royalty. Yet you as the passenger make yourselves out to be . Please stop Things happen . I get it . It’s an inconvenience . Hey my plans have been ruined but at the end of the day it does not give you the right to attack an airline and it’s staff just because you have been inconvenienced . We all have . Move on be polite and live to see another day . Be grateful that the airline’s are there in the first place . Just because you have had a negative experience from American Airlines immediately you state “ oh I’m Never flying them again “. Put your big boy pants on and be respectful Thank You.KLXA380Version: 2021.20.2

We are American!It’s always great with American airlines because they listen. I have always taken the time to communicate with American Airlines and noticed that it does work overtime. I appreciate the constant upgrades that American brings to make it better and better each time. It’s a parent did American wants to be number one and I realize they’re not perfect, they are working hard to make it the best American Airlines possible. I appreciate this so good and hopefully some integrated parts will make this a better experience. Knowing how much time it takes to develop and tweak apps and sites, I appreciate the time invested to continually give us a great experience as we fly across this country with American Airlines. Thank you once again for serving us with excellence..Eh-vegasVersion: 5.9.0

App is Beautiful But Needs Multi-City BookingLet me just say that this app is gorgeous, easy to use and man it just adhere’s to the idea of “knowing what the user wants to do before the user knows what they want to do”. The interface is simple and easy to use. Booking flights is so so easy. Now, with all of this being said, this app cannot he used for booking multi-city trips. I do wish that they would at the minimum, put a message telling the user to go online to the website in the event that a multi-city trip is desired, besides that, I have never had a single problem with the app. It has only crashed on me once in the 2+ years that I have used it, which JUST PHENOMENAL! If there is to be a hall of fame for travel apps, American Airline’s App should be in it!.CarterandkevinVersion: 2020.01

My KTN Was MIAI loaded my KTN last week to my account when I received it however when I got to the airport it wasn’t printed on my boarding pass or showing in my app. I went into my account and there it was as I entered it. I contacted AA through the app, they asked me what my KTN was, I gave it to them, they said it was already in my account so try again. They said to print my new boarding pass but I was already at my flight gate. I informed them of my frustration of going through general check in and they told me to speak to someone at the counter. I checked my app and my boarding pass in the app and nothing was changed. I went to the counter at the gate and the worker said that has to be handled at the ticketing counter. Maybe it will be fixed for my next flight..ACe35Version: 2021.18

Very nice! (Minor check-in issue...)It’s clean and does what it needs to. Departure delays show up immediately, with notifications. When checking in for a 2 leg flight connecting in Miami, as a Canadian, I had to put in where I was staying in Miami. Oops. I put the MIA airport address, and everything worked fine after that..Scotland777Version: 5.11.6

ThanksThe times are hard but sometimes is absolutely necessary to travel do to important reasons thanks for making this posible had a great experience..KarlaSSBVersion: 2021.17

Works great with apple watchThis app has always been useful to me. Got an apple watch mid May and used easily within a week on a flight connecting through DFW. Fantastic to have boarding gate info etc on my wrist instead of fumbling with my bags, iPhone 6+ etc while riding escalators, skylink/changing terminals, going through security etc..D-SquaredLovesToastVersion: 4.0.1

US residents only?Like the app in general, does the job except for seat reservation n upgrades. Cannot enter a Canadian address (or any other than US). Dan.Dan from CanadaVersion: 5.8.1

It’s okay I guessThe app isn’t abysmal, but the airline is, while I have avoided using most of the app’s functions because I enjoy my sanity, I suppose it is kinda helpful to know a few minutes early when my flight is going to be delayed for 4 hours, the terminals get switched thrice, the flight gets delayed for another 6 hours, and then the flight gets cancelled. Although considering it’s American Airlines that’s basically a guarantee to begin with. This is why I fly Air Canada.Chiaki Nanami 88Version: 5.7.3

Above averageSurprised to see such negative feedback. I use 4 different airline apps and this is above average..Pacman280Version: 5.6.0

So far so goodJust downloaded the app for flight information, I usually don't fly American, but am connecting through them today. Fantastic app, head and shoulders better than Air Canada's, easy to navigate, very attractive and smooth interface and the wealth of information it provides is excellent. Also missed my connection due to a delay in Winnipeg and the AA staff were a breeze to deal with. A1!.Sweeney35Version: 4.10.0

Can't check-inDoesn't validate the password??.ArcticBananaVersion: 5.1.0

UsefulI have never used it for booking travel (I like Expedia) but when I'm travelling, this app is indispensable. Puts everything I want to know at my fingertips..ArsindelveVersion: 4.10.1

Good app needs updateDoesn't support Canadian credit cards..ChapmanStickVersion: 4.9.0

Top of the lineBest app for airlines.FMaranhasVersion: 4.0.1

This App just got betterThe addition of incoming flight information is genius. This is how you take an App from GREAT to AWESOME!! Good job AA!.Mr.PigVersion: 3.6.0

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American Airlines Negative Reviews

Horrible experience with VeriFLYFlight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience..Eubanks6703Version: 2021.04

Worst flight experience everNever flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American..Samuel sicairosVersion: 2021.11.1

Terrible App from a Horrible AirlineThe only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin..L1011fivehundredVersion: 2021.12

Complete Lack of SupportAs AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you..Phileas Fogg's 'stacheVersion: 2021.11.1

American - The airline of last resortWoman at gate told us we had to check our carry on bags because it was a full flight and they were out of overhead space. I objected mildly because my carry on had things in it that I need/that can’t be lost or delayed. Was told they very rarely have issues with bags and that if I didn’t like I and my bag could not board. Awesome start to the AA experience! I surrender my bag and board the plane to see that two-thirds of the overhead bins are empty. I say something to one of the flight attendants about having to check my bag because of lack of bin space and get the same story about it being a full flight. Why do I have to check my bag so that someone boarding after me has room in the overhead bin? As the FA’s prepared the cabin for departure they shut the doors on all of the still empty overhead bins. At least, according to the AA app, both of my bags made it on the plane. Unfortunately, when we arrived at the baggage claim in Miami we found out that was a lie too. My checked bag and my wife’s checked bag were still in Cincinnati. Every time I give you a chance to earn my business you give me reasons to consider you the airline of last resort..ABHTCANVersion: 2021.16

Inflight entertainment is terribleThe aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system..Shrine17Version: 2021.09

Never again, shame on AmericanI will never fly American again. 1 star is too many. The plane needed repaired and they told us it would be 15 min. It took 3 1/2 hours . The temperature out side was 90 and we had NO air conditioning in the plane . We had to wear our masks. We were offered no water ! My daughter had 3 children under 4 years old . Her one year old was ripping her clothe of because of the heat with sweat pouring off her. NO ONE asked if we needed help! Not even offer water . One woman did bring a tiny cup to my daughter. No flight attendant ask. My daughter had to ask if they had any type of snack for her daughter to help calm her down because she was crying hysterically. There was even a Christian group on there and not one of them ask if there was anything they could do until we were getting off the plane . It wasn’t until after 3/4 of the plane was unloaded did some one say let the mother and and her babies go and then ask to carry a bag . Also right before boarding the plane they never aloud people with small kids to board first and as we were boarding people were cutting in front of us. Shame on you American Airlines ,Shame on you..NicholeenPragleVersion: 2021.14.1

Amazing how bad this app still isI use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems..Rudder61Version: 5.16.3

$450 GlitchToday, I needed to change a flight reservation to another time. I logged on the mobile app to make the change, but the app stated that the changes were unavailable. I tried this twice with the same result. Then, I called American Airlines to get the problem fixed, but they were slow and unhelpful. I had the same issue with their website when I tried to book online. I finally called the call center and was able to get help. Throughout this entire experience, American Airlines continued to charge my card for every attempt. By the time I was able to get a flight change, the price of the change had risen by $100. American refused to revert the price to the original, even though a glitch in their system made me unable to make the change. Additionally, I am having trouble reaching the finance department in order to get a refund for all the flight changes which I did not receive. American has wasted nearly a full day of my time and cost me an extra $450 in flight changes on top of my $380 ticket. Please do not use their app or website and just book through another airline..❤️G+Version: 2021.15

HORRIBLE CUSTOMER RELATIONS!!American Airlines has lost my business. I have been an AAdvantage member and have flown with American the past 8 years. I recently took a trip to Costa Rica in May. My flight was from Dallas to San Jose. When approaching San Jose the visibility worsened due to fog. The pilot did not land the plane and ended up landing at another airport in Liberia, a 4 hrs behind schedule. I am not against his decision for safety reasons, but multiple planes landed in San Jose after our arrival time. Upon arriving in Liberia, we were told we would be placed in hotel rooms and flown to San Jose in the morning. Once we got off the plane we were told the hotel did not have enough availability for everyone, and passengers other than families would have to be shuttled 4 hrs to San Jose. I agreed to this at customs. After getting through customs, we then find out that the shuttle only fits 20 people. I then booked a taxi with 3 other passengers I met on the plane. I contacted customer relations after returning home to be compensated for the money spent on taxi and time lost. I was told they do not compensate for weather issues, and since I chose to take a taxi they would not reimburse me..LukeG2407Version: 2021.07

Least Useful Airline App. And Airline.Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness..RedDirtNerdVersion: 5.11.0

Becoming less useful esp on the WatchI usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?!.GumbyNVersion: 5.15.2

Inconvenient and Behind The TimesAmerican, you do a great job with so many things, but check out your competitor’s app and websites compared to your’s to update yours and make them both more user-friendly and alleviate stress on your employees, especially during busy travel times. Unlike United’s app, you can not upgrade your seats, other than within Coach....how much money are you missing out on from your customers from people like me who are too busy to sit on hold for literally sometimes hours or await a call back for hours only to be put on hold for close to 30 minutes before you can speak to someone. Give your customers to do business with you how they want to and your competitors are already doing. This, I would think would accomplish the following: 1. Allow much of your customer traffic to flow through your most cost effective channel: mobile and web sites 2. Make you more competitive and attractive with doing business with consumers the way they want 3. Give your company more revenue by allowing busy customers to upgrade to premium seating or change flights easily and at the last minute, which you might not have gotten otherwise. Research this channel, and I’m guessing you’d see you are leaving a lot of money on the table. Until these things are changed on your app or website, I, and many I know, will choose a competitor for the majority of my flights even if more expensive due to the convenience and upgrade factor they have in their apps and website..NewiphoneLadyVersion: 5.5.4

App is terrible.I have used this app for years and it has been a reasonably good travel tool. However, recent updates have made it aggravating at the best of times and infuriating at the worst. Why, for instance, can I not quickly and easily find my account activity? Why am I constantly asked to login with my password when every time I do I check the box that says “Keep Me Logged In”? Why am I constantly being forced to update the app, seemingly every time I want to use it? And when I do, it is NEVER better! And I am forced once again to login with my password! Navigation is far from intuitive and user friendly. Simple tasks like adding my frequent flyer account number to a reservation was so difficult that in the end I gave up. It was less aggravating to write off the mileage/segments etc., than it was to try and add the number to the reservation. Perhaps, American, you should have your app developers take a look at United’s app to see how it should work. This simply strikes as a “don’t give a ####” app from a “don’t give a ####” airline..Brandspro1Version: 2021.07

DO NOT CHECK IN IN THE APP!!I was in Denver when I was about to check in for our flight home to PR next day. I went to check in as usual and the app CRASHED. So I tried to do it on the website. To my surprise, all our flights (3 connecting for 3 people) had been removed from my reservation. Took 3 hours to finally get someone over customer service. But before she could help me; her call got dropped. Next 3 1/2 hours I was once again trying to reach someone. By this time our original flight was in less than 8 hours. The second lady that helped me (don’t remember her name), took my phone number and stayed with me until she found the solution. For someone like me who suffers from severe depression, anxiety, And sleep disorder; this experience has been traumatic. I will not be traveling with AA any time soon. I could not sleep for 2 days, literally took me more than 24 hours to fix something American Airlines did. The day of our trip, our flights were ALL DELAYED. First one due to weather and the other 2 due to mechanical problems..GUAIRAVersion: 2022.06

Not too goodThe app makes it easy to view your reservations, but when you try to make changes like add seats or bags, it rarely works correctly. I tried to add checked bags to our first flight and was charged the $60 though it did not work. I later tried to reserve 2 seats for a flight through the app and I was charged the $38 on 2 different debit cards that I tried without it working. I had to call American Airlines both times and was told I need to wait for the charges to “drop off,” but I had to pay again in both instances to have the checked bags and reserved seats. Would have been nice to use the money that had already been taken out of my account to make the reservations but when you call AA, they claim that they do not even see charges made. All in all, very frustrating when you cannot use the money you are supposed to still have in your account until the charge “drops off.” Will not be using the app to make changes like these ever again..DuhcsdjnVersion: 2020.12

AVOID THEM!I promise I will NEVER book with American Airlines again and I would very much advise everyone to stay clear from this company. I had a flight to Miami from Boston and that flight was extremely overbooked to the point that they had people sitting next to eachother in 3 seats . I had to sit IN BETWEEN two people in the middle of a pandemic. I couldn’t even move my arms without touching the other person’s . It was terrible. There’s absolutely no social distancing protocols on this airline . If you know you overbooked why not get a second plane ? Also have to mention the fact that I missed my flight going back because the lady said I can only have two carry ons(I had a small suitcase, the mini bag that comes with my suitcase and a backpack) I always carry those on on all flights I take( I usually always book with JetBlue and never had this problem) so I ended up having to pay $30 for a checked bag which was very upsetting . Bottom line this is one of the worst airlines companies and I wouldn’t waste my time booking with them again..Cake4200Version: 2021.01

DO NOT BOOK WITH THIS AIRLINEI travel at least a couple of times a year and consistently have issues with American Airlines. They scam you by not allowing you to pick your seat unless you’re willing to pay for priority. They have done this to me on several flights where they insist that it’s a full flight so they cannot let you choose a flight and then when you get there it turns out they didn’t let half the flight pick their seats and assign them at random. The flight attendants refuse to help you and when you call customer service they say you have to talk to the flight attendants. Like I said they do this on multiple flights of mine to try and force you to pay for the priority seating, which isn’t even nicer btw. Additionally their planes are outdated without phone chargers or TVs. If you’re going to fly cheap you may as well go with Spirit which typically cost less and at least allow you to choose your seat. This is very important to some of us, like me who is claustrophobic. ABSOLUTELY DO NOT BOOK WITH THEM FOR YOUR OWN PEACE OF MIND..Marsh61623Version: 2021.16

So bad I’m canceling my AA credit card tooI have 100,702 air miles on a citi AA credit card. To use these citi sends me over to the AA app. Well I’m not being given any options to use my air miles, only option is to pay. I called the customer care line it advised a 4 hour wait so I set up the call back. 6 hours later 12am they call me back. The lady has to transfer me to another department. I’m on hold waiting for the other person to come on the line for 15 mins at 12am. I got frustrated and I absolutely am canceling my citi American Airlines credit card. I have such a bad taste in my mouth from the experience, I don’t even want to fly on the airline as a result. Unfortunately, American Airlines, has a hub at the location and flys direct to my destination. I have set up 6 trips for the first 4 months of this year through chase rewards and Amex rewards. After my experience with AA app and it’s associated “customer service”, I will be using AA’s competitors for my travel needs. I had really good experiences with delta and southwest.Derek0000000001Version: 2022.01

Do not use to rebook for delayed flights!!!!I encountered bad weather and my flight was delayed. The app indicated that I was rebooked and confirmed on another flight. So far, so good. It showed other options which I selected and was confirmed on a faster way home. Nice. However, the app now showed that I was confirmed on multiple flights home but no seat assignments. That was confusing! I went to the gate and waited over an well an hour to get a seat assignment only to find that out that I would not get one. The service desks were closed so I walked around until I found an approachable gate agent to help. My luggage arrived home 4 hours before I did. Could I have traveled on the same flight as my luggage? Not sure. What needs fixed: 1. Allow users to see seat maps when rebooking. 2. Do not allow multiple confirmations. 3. Assign seats. 4. Give the user warnings if they are may be selecting a bad choice, such as a next day flight or an over booked flight. 5. Help users get to a agent when needed..FthgtiuVersion: 2021.04

App has serious limitations much like American AirlinesThe app did not allow me to download multiple boarding passes. I was able to download mine but not my 9 and 6 year old daughters’ passes. I went to my laptop just to see if I could get them. I had to enter unique emails for each traveler in order to receive the boarding passes electronically. Thank goodness my daughters have email accounts I thought sarcastically. The point here is why go through the hassle?! Just get the passes printed at check-in. The other issue is the constant searching for my trip with the record locator. If I have a profile in the app and online, why doesn’t the app or the full website version keep a record of my trips associated to my profile? Why do I constantly have to input my record locator to view my upcoming trip? Much like American Airlines, this process was inefficient. The airline lost my consistent business years ago. I took this trip as the low cost option against my better judgement. I guess one gets what one pays for..LaBradFord ShabazzVersion: 5.5.4

No allowance for nor providing 1st class and split up husband and wifeMy husband purchased 2 first class tickets round trip. Through several changes for the trip back, the computer split us up and we had to check in at the gate returning gate. To make matters worse, we had to pay an additional $71 to make the flight. Then half way home the flight was canceled. When given the options, it was for only one of us. As a result we got one 1st class and one main with a 2 day delay. No offer to reimburse use Last Jan I had a one way first class ticket from Denver to Bradley one stop. American gave me 2 stops with the longest in main and NO reimbursement for not providing me with 1st class. I am a life member of the Advantage and have flown American almost exclusively for 40 years. This is the worst I’ve ever been treated by American Airlines. What’s worse is that I pay a premium to sit in 1st class only to be denied because others have been upgraded..CoursefanVersion: 2022.05

Lacks important featuresFrequent flyers need specific features which are just lacking in this app. It needs the ability to see ALL open seats on the flight you are on. It only shows the ones in your class. You can not tell how many seats are available for an upgrade which is something you really want to know. You have to act like you are booking a new trip on the flight you are booked on to see available first class seats. The upgrade list is not available to view until inside the 24-hour mark. Why? Other airline apps show this all along. The app will only show Admirals Club locations at airports OTHER than the one you are at if you have location tracking turned on. It will never show locations at the airport you are in. That is the only airport you care about at that moment. The only way to see the current airline locations is to turn off GPS in the app. Just bad programming. The ability to see alternate flights should be an easy thing. If your flight is delayed or cancelled I’d like to quickly and easily see options without acting like I’m booking a whole new flight which shows all flights for the day including ones that are already gone earlier in the day. There needs to be some thought and consideration for the basic needs of their frequent flyers on this app.....1690Version: 5.14.4

Bad bad and worseThe app is very hard to use the delta app is much better the flight attendant are rude and lazy terrible service and the app is so glitchy. American is my last choice for flying. They always forget to bring the snack cart. Me and my family were in the terminal then we realized I was far apart from the rest of my family they were to lazy to do anything about it the seats were main cabin when we paid for business. When we were going back to Orlando from Dallas I smelt something very bad on the plane and I threw up. when we got to Charlotte I got a new shirt. for our suppose 1 hour layover which turned into a 14 hour layover we were supposed to take off at 11:00 am we ended up taking off at 12:20 am the next day and landed at 3 am then we had to drive to pompano beach so we didint get home until 7 am we were awake the whole night literally the whole night if I could rate this airline negative 5 stars I would..ImSyThVersion: 2021.12

Over entitlementCustomer service in Philadelphia was a joke. She was very short with customers and expressed an over entitled attitude towards many. “She didn’t have time” to deal with them she told her other gate agent. The Flight attendants on the PHL to ORD flight announced to all they she “didn’t need the eye rolls and head shakes”. She had a very indignant air about her. When she approached me I was properly wearing my mask. She then told me my mask was not approved. I’m not sure what made my mask not approved as it fit everything they told me it had to. No valve, covered my nose and mouth, was not a neck scarf or gater. I would like to see what regulation she was quoting that I did not conform to like a good little sheep. Over my last 4 flights I have had a $150 knife stolen out of my checked bag, a bag ruined, and witnessed crappy attitude from 3 people wearing American Airlines uniforms to numerous customers that are providing them jobs..Ick8765309Version: 2021.17

Flight Attendant ExperienceTo be honest, I prefer flying American most of the time and usually have a pretty great experience. I find the AA team to be pretty hospitable but on my flight tonight, I was disappointed by one flight attendant. I was on AA 2236, service between LAX and DFW. Now, I am aware of the COVID situation and how this is new for all of us. This particular flight attendant was walking to collect trash and she passed our row and was taking trash from the row behind us. There was noise and shuffling around while they attempted to get their trash to her, so my husband tapped her shoulder to get her attention. He had said excuse me several times and she did not show any acknowledgment of hearing him. She turned around rudely and barked, “ I got it!”. It honestly floored me. I had never seen an attendant react so rudely. It left a bad taste in my mouth and perhaps that flight attendant should be mindful of her tone for future instances..Go0313Version: 2020.07

Not uptodate flight & gate notifications!This is a useful app. However, you can’t depend on it to give you the latest up to date flight info. You can get Email notices from your ticketing, but this app doesn’t reflect the latest flight time or gate information. It always seems to be at least one update behind, even after forcing a manual refresh by swiping down. And the latest update is the only one that matters, especially when there is a gate change, or worse, an earlier departure time after a previous delay notice! This app needs to reflect the latest and most accurate flight information or it is useless. Update: now I’m waiting to boa d another flight. There has been a gate change. All the departure displays still show the old gate, the old gate still shows it’s incorrect status, and the new gate shows a different flight altogether. How is a traveler supposed to know what is the correct gate. Of course, this app is silent....DoogieBoVersion: 5.4.1

Not user friendly at allThis app is the most complicated, non intuitive design I've ever come across. Whoever developed this app did it from a technical capability standpoint, not a user standpoint. A very common error in software development. Their business analyst or product owner should have let marketing drive the development of this app, with tons more focus group feedback from customers on what they like and don't like. If you guys want to develop a much better app, contact me ;) Trust me, you are suffering from a bad app experience, and I'd love to help. I develop software and am a certified scrum (agile methodology) master. Also, your web app encounters errors causing it to not sync with your mobile app, thus users are not getting their total miles. Your web app is not linked well to the Citi page for credit card registration. These tech issues are common in situations with a lot of technical debt. Too many corners were cut. Invest in redoing this, please. The user experience is horrible..Planetarium54Version: 5.4.0

Unwanted seat changeI booked this flight eight months ago, at that time it was wide open, paid extra for an exit row seat towards the front of the plane as I always do because I’m 6’3” tall and don’t like squeezing into the other rows. When I checked in the day before boarding, I realized that they moved my seat out of the exit row, and to the back of the plane, right next to the toilet. When I complained at the gate, I was told there’s nothing we can do about it when there’s an equipment change. The only change I think happened is that they combined two flights and threw us anywhere they could. If I wanted to fly in a cattle car, I’d fly southwest or spirit. I don’t usually complain, but this is the second time this has happened to me on American Airlines. I may only fly a couple times a year, but I don’t think this is good customer service when I purchase my ticket 8 months in advance and then you do that. That surely isn’t selling the difference to me..Hdrider458Version: 2020.01

Missing "Province" as option in check in.The check in process within the app allows me to specify that I am a Canadian resident with a Canadian passport and citizenship. However, upon entering my address, it requires a state to be entered and does not have a text entry option or any Canadian provinces..TarinalynnVersion: 5.2.2

Self centred !Please realize that we are NOT all US citizens!!!.SilverFox1515Version: 5.4.1

Entertainment on huge downloadWhen boarded you find out that you need an App that is over 100MB to watch entertainment. So only option is to download over mobile internet which is expensive for roaming travelers. This should be made available via the WiFi. Not well thought through..Albert KramerVersion: 5.15.1

Can’t submit + purchase not optimal for CanadianTried to join AAvantage. Got to the end of the process but could not submit with my iPhone X. Did my purchase as a guess, got to the end but could not buy my tickets. Had to redo everything in an another form..Virgule214Version: 5.8.0

Checkin doesn’t workThe app is telling me to check into my flight. But when I do, it forwards me to the VeriFLY app. The VeriFLY app only has a small number of eligible airports. The one I’m flying to isn’t in there, meaning I cannot check in at all. There is no option to check in otherwise. What a trash UX..SteamyDinkinsVersion: 2022.06

More appsSo you need veryfly app on top of this one to check in… and it keeps on bugging! Step up your game guys! Btw covid is not an excuse to get more information from me!.Frankyfrank86Version: 2021.12

This is a terrible app 👎This is a terrible app 👎.Transient_TartarianVersion: 2020.02.1

So badI’m flying woth Delta or Westjet in future because you can actually check in on their apps. Also, the American Airlines deaktop website is even worse!.MrFredPretVersion: 5.16.4

Poor scanner and no option to add luggagePoor scanner - had to correct my first, middle and surname. After checking in, no option to log back on and add luggage..DakopskiVersion: 5.16.1

Waste of time100 MB and only wifi download. This is ridiculous. Took for ever to download it using my on my data plan. On board you can not getting through the WiFi (wow!).ElgaluVersion: 5.16.1

Crap!I travel a lot for work and have apps for several airlines. I have never experienced one so poorly developed. There is no auto fill and the app wouldn’t move forward because I forgot to enter a field, which it does not highlight what you missed. Then when I finally hit submit I get an error message. What a waste of time..LA1974LaVersion: 5.15.2

Can’t select a seatIt’s bad enough that with AA, you need $$$$ to select any sort of seat..... but you can’t pay for this seat in the app because it only accepts a credit card with a US billing address! Why is this app even in the Canadian App Store?.Universal eskimoVersion: 5.15.0

TerribleI can't buy tickets from here!.Flyer not heartbreakerVersion: 5.14.3

Tf?Download is taking hours.Jeremiah GagnonVersion: 5.14.0

App stuck downloadingApp stuck downloading, no way to restart, resume or stop it..JshdianlwbdbVersion: 5.13.4

FailApp is able to search for and find available flights and show price, seating, cost, etc. unfortunately, it no longer seems to support actually booking and paying for flights. After the confirmation screen, select continue to pay, only to be rerouted back to the original search. Tried half a dozen times... same result each time. Too bad I can’t give 0 stars. :(.Displeased in norcalVersion: 5.13.4

Garbage appAfter all information is entered.. 3 times after repeated glitches.... finally it accepted data.. A credit card was entered.. But the app won’t allow POSTAL CODES.. only Zip code... it can not reliably scan the credit card. Hence no ability to make a purchase of upgraded seats..! Fields all exceed the screen margins... Overall I would rate it a -10.. UNITED Airlines app... KILLS this amateur app.PO'd at american airlines appVersion: 5.12.3

Where in the world is Canada on the appI seem to find every country here but Canada Makes no sense to use this app til it’s fixed.3wheels4meVersion: 5.12.2

Site freezesI just downloaded the app but can’t use it. It keeps freezing. Argh!.NosnobunnyVersion: 5.12.0

Poopy appDis app poopy.RayliottaVersion: 5.11.0

BadWow, this is terrible! It just doesn’t let me in, there’s a bug with the password, it doesn’t matter how many times I change it, when I try to enter by the app it never works..RTGLVersion: 5.10.2

Failed checkinVery bad experience trying to use this app to check in for a flight. After scanning my passport, I had to modify some fields that it did not appear to pickup properly. My checkin failed and it said I had to check in at the airport. Contacted phone support and they informed me that because of the bug causing the passport scan to not function properly, I am ‘blocked’ from checking in online or from the app and can only checkin at the airport..Cromartie79Version: 5.9.0

Useless developerI typed in my first and last name and it kept giving me error messages: “Only letters, hyphens... (etc) are allowed.” Tried it several times. Letters only. Then scanned my passport, it got all the data in, then gave me the same error message when I tried to proceed. Couldn’t check in online, which is not good if you’re in a rush to catch a flight..Alirizvi75Version: 5.6.5

I wouldn't bother downloadingThis app is just horrible. It freezes up so much you can't even fill out forms. Get a paper boarding pass..[email protected]Version: 5.6.0

This app is terribleThat says it. It order dates day,month,year - but I can’t set the proper day and month until I reset year! Why? Asks to double enter passport info! Why? I can’t enter my Nexus card! Why? Just another way American is a horrible airline. If my customer hadn’t booked this trip, there is no way I would be on this airline..Bull.ShtVersion: 5.4.1

Form over FunctionSure it looks modern, but the usability is nearly non existent. I consistently find myself lost, on broken pages and unable to even obtain a boarding pass. If you want an application which looks great, you're nearly there. But if you are looking for any functionality at all, try another carrier. Somewhat of an embarrassment. Where was the QA team on this one?.StrobsVersion: 4.5.1

Can't paste into the password fieldA conscious decision. It discourages the use of password managers and encourages bad passwords. It's a silly decision in 2016..NdsncncVersion: 4.4.0

Looks good but not functioningI can't add or search my confirmation number I hope I don't have to print everything 😡.DeryckBeeVersion: 4.3.0

WorstForms loose fields, submit does not work After asking for country of residence still gives US states for another country.SpandasVersion: 4.3.0

Crashes after updatesCrashes after updates And wont launch.PierrerionVersion: 4.3.0

Can’t check into U.S. to Canada flightThere appears to be a bug present which is troublesome as I’m a frequent flyer between the U.S. and Canada. When flying a U.S. to Canada flight, e.g. Chicago to Kitchener, I’m unable to check in using the app. The app forces me to enter a U.S. temporary address even though I’m departing the U.S. and I’m a Canadian resident, before the confirmation button appears at the bottom. When I enter some address in, the button appears, but when I click on it, I get an error saying that I have to provide the address, which I just did. I can’t proceed. I have to go to the American web site to check in..KrakatosVersion: 4.2.0

Ne fonctionne pasSans compter qu'une charge estapparue à mon compte PayPal et je n'ai pas réussi à réserver de vol..AnnielussierVersion: 4.1.0

The worstWorst experience ever. Forms don't works. For instance, they ask to enter the passport number, but doesn't not allow letters. Bravo! You really now how it works..LothannVersion: 4.1.0

FRUSTATING!!AA IOS app no longer support iOS 7 (i have an iPhone 4). I travel every 5 weeks with AA! :-(.Sonia-SoVersion: 4.0.1

Frustrating!!This app won't find my flight reservation! It just lingers saying "loading" after putting in name and record locator. No point in this app if you can't even look at flight details.Six0SevenVersion: 4.0.1

How do you check in?Can't figure out how to check into my flight and load my boarding passes into passbook with this app..TuesdaythefifthVersion: 3.10

App doesn't let me log inThe last update doesn't support 4th generation iPod and doesn't work at all !!!!!!! Terrible not everybody changes to the latest equipment so why limited to iOS 7?????.ContactoEcuadorVersion: 3.4.0

HorrendousLike their service: incomplete, full of errors, unreliable.CornelGVersion: 3.3.0

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