American Airlines Customer Service

American Airlines Positive Reviews

Most things good but service reduction on flights truly a sad way to skimp on service to save money.The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit..SlpoulosVersion: 2021.03

Rather impressedAirlines have taken an (often well deserved) beating as of late. Flying is a pretty miserable experience, for the most part. The fact that you have to steel yourself for whatever the length of time of the trip might be pretty much says it all. All that said, I installed the AA app several months ago with low expectations. Now I’m impressed it works really well in providing very good, right up to date information. It even maps out how to get from one gate to another when making a connection. Very nice. The one thing that would be nice to add is making it easier to edit passenger information, such as TSA PreCheck and Passport numbers. As an aside, I have to also complement AA. I recently had to make changes—twice in two days—to a complicated overseas trip and the agent on the phone could not have been more helpful. The aggregate time to make both changes was only about 30 minutes, including waiting for a call back (rather than wait on hold). And no charges for either change. I’m fact I got a refund because the new flight was cheaper. I had stopped using AA about 7 years ago because of serious problems with their service. I only returned (planned to be briefly) because I had some miles to use. Well, they’ve won me back..LSSR22Version: 2023.16

Terrible appTerrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app..Swooshn1Version: 5.10.6

The app is greatI read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues..StewbinatorVersion: 5.11.4

No allowance for nor providing 1st class and split up husband and wifeMy husband purchased 2 first class tickets round trip. Through several changes for the trip back, the computer split us up and we had to check in at the gate returning gate. To make matters worse, we had to pay an additional $71 to make the flight. Then half way home the flight was canceled. When given the options, it was for only one of us. As a result we got one 1st class and one main with a 2 day delay. No offer to reimburse use Last Jan I had a one way first class ticket from Denver to Bradley one stop. American gave me 2 stops with the longest in main and NO reimbursement for not providing me with 1st class. I am a life member of the Advantage and have flown American almost exclusively for 40 years. This is the worst I’ve ever been treated by American Airlines. What’s worse is that I pay a premium to sit in 1st class only to be denied because others have been upgraded..CoursefanVersion: 2022.05

Other airline apps are faster, more reliable, and less confusingThis app is fine and objectively works decently well, but other airline apps such as those from United and Delta run noticeably smoother and are less confusing to navigate. I find it incredibly frustrating that the American app conceals/makes inaccessible information about contacting the airline in case of a delay or emergency. Recently, I had a flight delayed due to having no pilot (aka American’s fault, in their control) and missed my connecting flight. The app did not update my flight status reliably or detect this issue and unlike United, did not give me information on what to do next or a way to reach out to support. I dug through American’s website, through contact forms that did not list my issue, and finally found a general support number, only to be told the wait time was 2 hours. I decided to find the customer support desk at the airport instead, which the app and website also made difficult to find. TLDR this app is fine but barebones and way behind competitor’s apps in terms of functionality and reliability..Bpryan99Version: 2024.2

Issue on flight 594On 7/2/22 my family and I were seated and ready to leave on flight 594 from Guanacaste Costa Rica “Liberia International Airport” when the pilot announced that the flight was having a fuel pump problem and that (31) passengers and corresponding luggage would have to get off the plane in order for the flight to be lighter. American Airlines was amazing in handling the situation, a total of (36) passengers were accommodated at Planet Hollywood Resort. The airline not only provided accommodations and food for all of us at a great resort, they also provided transportation to the resort and back to the airport. The Airline not only accommodated us on the next day’s flight 1238, they also provided me and my family with future vouchers to use towards future airline reservations. I have to say we were very impressed and appreciative with the way American Airlines took care of all of us. Thank you so much for everything! You have definitely earned all of our future flight traveling..Damn0815Version: 2022.16

App works as advertisedI’m a frequent traveler and heavily rely on this app. It has never let me down. Ignore all the reviews from people reviewing the airline and not the actual app. It boggles my mind that recreational and infrequent travelers can have one mild inconvenience where the result is that they put the airline on blast and vow to never fly with them again. If that’s the case then don’t bother flying altogether with any airline. As of yet, no airline has the ability to control the weather… and statistically speaking, all major airlines have maintenance delays from time to time. I’d much rather have a delay for safety than to continue on an unsafe flight… But I digress. The app works great, but I have to two areas that I would recommend for improvement: 1. I wish the chat feature would operate more like a messaging format. Right now you have to stay in the chat to receive notifications on the chat. If you leave to use a different app, you’re not likely to get notified if the agent responded. Not only that, the chat has to reload every time you reopen the app - even if you just simply switched over to your mail app and right back… this is a minor annoyance. 2. I wish there was a way that the apple wallet automatically update the boarding pass if there are any changes after checking in. Currently you have to remove the pass from the Apple wallet and then re-retrieve it off the AA app. My only.SuperIIVersion: 2023.21

Saved me so much timeI had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this..Luciano_menzoVersion: 2020.20.1

Made whole trip convenient!This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!.ViridianPhotonVersion: 5.14.0

Reliable information, very professional. No stress!Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose..Chicago Dad151235Version: 5.5.0

American Airlines Always Beats ExpectationsI am so fond of American Airlines I give them all my business. Given that I’ve achieved the highest written status they have, even when I travel with guests I almost always get upgrades. They are everything to me. They’ve changed my travel and even my life absolutely for the better. It saved everything. The app is so incredible and I the help team is so quick and responsive that it almost feels like they’re my personal assistant for all things travel. They always thank me for my loyalty and always are super attentive, gracious, and abundantly professional. I love American Airlines. They are the best airline ever!!! I also always go to the Admirals Club and the staff there no matter the spot on the map, they are just so kind and helpful. I only wish that I never had to go home or that my home was an American flight. God Bless You American Airlines. Also I love the name it’s so American!!!.Abe NortonVersion: 2024.15

Rude staff, need to update planesI was sitting in an exit row in the seat was empty, our son booked his flight separately and was about ten rows behind us, I asked if he could move to the empty seat in between us and they said no because he did not pay for the upgraded exit row seat. I offered to pay for it and she said I would have to do that at the gate counter. She was very rude about it. So the seat was empty the entire flight and our son could not sit with us because that is their policy. I know Delta would have let him sit with us because i’ve seen it happen and have done it before. My second reason for the one star review is that they need a serious upgrade to their planes… They are old, sound very rickety, and the seats have no padding left. no screens to watch movie time and no free Wi-Fi, both of which Delta has. This will be my last flight with American Airlines, it’s back to Delta for me..MPress01Version: 2022.22.1

I love this app! By far the best airline app!I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!.EllejayareVersion: 5.12.3

Check in function not workingGenerally a great app but today while checking in, it kept erasing all the address data entered and took me back to the first address line.Jh KenyaVersion: 2023.16

Awesome new lookGreat job on the redesign. Excited to fly more often now with a great app available..OdtbVersion: 2025.9

Flying homeVery enjoyable flights on AA, ZIH DFW YVR. Great service on both flights and baggage arrived promptly in YVR. Thanks..MacsflyerVersion: 2025.8

Great staffI would like to thank Max our attendant on our flight from Veracruz to DFW today July 14th. Very helpful. I would also like to send a big thank you for my upgrade to first class on my arrival to Mexico and the offer today to also go to first class. I was travelling with my girlfriend and they couldn’t move her up with me so I declined, but very much appreciated the level of service again today. Darren Feltren. Vancouver Canada.FeltrenMckennaVersion: 2024.25

Canadian dollarThe app should be able to switch between US dollar and Canadian dollar!!.Santi gato007!Version: 2024.6

Passport will not scan using phoneSo if you cannot scan it there is a manual option but it does not work either!.Miche 64Version: 2024.5

Excellent experienceAA is excellent, and AA experience was fantastic.Giani SaabVersion: 2023.18

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.14

American Airlines Negative Reviews

Poor usabilityI’m going to try and keep this app review unbiased, because of my last 20 (yes, twenty) flights with American Airlines, not a single one has been on time, and multiple have been flat out canceled. But for this new adventure with AA, it was a technological glitch that led to disaster. Yesterday, I checked in for my flight (which I know because I explicitly remember choosing my seat and being bummed about a middle seat). Today, I arrived at the airport two hours early, went through TSA with no problem, no problem showed on my app, so I thought I was all set. But when I went to board, I realized the app didn’t have my boarding pass. I tried to go get it printed at the front, but they very rudely told me to wait in line (which was the standby line, FYI). 30 minutes later, when the line was finally done, they told me I WASN’T checked in and it was too late, there were no seats. Probably because they’d given it to the standby people in front of me. So, 1) the app needs to SAY something when you aren’t checked in. This is a usability thing - not a single warning message to say I’m not checked in. 2) not app related but I’m going to say it anyways, if you read all the way to the end of this review then take it from an AA regular - do NOT EVER take American Airlines again. It’s a real bummer because they have some convenient flights from my location, but I will now be paying whatever extra cost I have to at another airline in order to avoid AA. 20+ chances was too many..12345 ifcVersion: 2025.5

Just a terrible appIf you create an app that takes reservations, allow the user to go to another window on their iPhone to look and collect other information while not omitting the whole reservation that one has already inputted. I switched over to another window to look up my girlfriends tsa number, went back to the AA app, and boom. All my inputted info for my reservation was gone. Back to step one. So I go back to my credit section(because I have a flight credit), and the site allows me to book from my trip credit page. It even says trip credit at the top of the app as I’m booking my flight(for the second time). I fill everything out again, get to the payment section, and I swear to god it asks me how I will pay for it and if I will use a credit or not. Funny. I thought it would automatically add my credit since I started the whole reservation from the trip credit section. But no. It suddenly asks if I’m paying with flight credit, trip credit, or credit card. So I go back out to find out if it’s a flight or trip credit and to find the credit number. But guess what? As soon as I do that it cancels everything I’ve inputted again. How dare you allow your stupid app to treat your customers this way. You force us all to use these stupid apps because you can’t afford real life ticket agents, and then the apps are designed by complete morons so you drive all your customers insane. Thanks for making this all so easy..Blasphemy6Version: 2023.15

DO NOT FLY WITH THESE PEOPLE.I have used there airlines for the past couple years and all I can say is even spirit is better than them. From damaging my baggage twice and once refusing to let me file a claim, to one of their flight attendants literally talking negatively about me on a flight to a passenger in front of me. On top of that, when I finally was able to file a claim, it took them 2 weeks. Their automated system won’t let you speak yo anyone if you even mention baggage, and if you have trouble with the claim online it doesn’t let you speak with anyone. I had to get it through the complaint department which at first turned me away. Then when I finally got a hold of someone weeks later, they denied my claim (less than 24 hours after submission) saying I had minor damage, that I had to get myself to an airport so they could fix it (for context my bag had a wheel ripped off, metal ripped off sockets and tears to the point where I can’t even roll it) and I had to get myself to an airport over an hour away (still fighting them about transportation there.) the person I’m currently dealing with sent me an email and called me literally 10 minutes after sending it for no reason with no warning either. Very unprofessional. Not only did they beat the life out of my bag but refuse to pay for the damaged things inside. Oh, and if they lose your bag, it’s the same process. Disgusting and greedy airline that doesn’t care..Saige0.0Version: 2023.7.1

HORRIBLEDO NOT FLY WITH THESE PEOPLE!!! We flew round trip from Tennessee to Texas, having a layover in Charlotte. We were headed to my step mother’s funeral. EVERY SINGLE FLIGHT WAS OVER AN HOUR LATE. We arrived at Charlotte on the way to Texas. What should’ve been a 2.5 hr layover ended up being 3.5 hr layover. We arrived to Texas late and had to stay two hours after we landed to hunt our luggage that was left in Charlotte. It took forever for us to get a placement on our luggage and when we would receive it. A lady in customer service over the phone assisted us quickly but everyone before her played the blame game and said there was little to be done. By the time we tracked the LATE plane carrying our luggage, WE MISSED THE FUNERAL. On the way back to Tennessee, our plane was 2 hr late which made us miss our final plane that was scheduled to land at 3:55pm. We now are waiting to board a flight that’s scheduled to board at 10:25pm. Each flight should’ve been no more than 4/5 hr total but ended up being an all day travel. I WILL NEVER FLY WITH THEM EVER AGAIN!!!! I heard this has happened several times prior; but against my better judgement, I wanted to give them a try. BIGGEST MISTAKE EVER!!!! Not to mention, they double charged us for a flight that we’ve not received credit back for; and the people working boarding desk are extremely rude. The only reason I’m giving them a 1 star is because it ring allow me to rate them at a zero..By miss.kkVersion: 2022.29.1

Horrible experience with VeriFLYFlight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience..Eubanks6703Version: 2021.04

Bad Experience Flight 384Today July 23, 2023 I was making my journey back home. I was traveling with my same carryon luggage I have been using on all my flights this year. The gate agent (woman long hair) asked me to see if my bag fit into the bag display. It was snug but fit. She told me I would need to check my bag. I was trying to let her know this was the same bag I have been using for months and no problems. Instead of listening to me she was on a power trip and wanted to have control over me. She told me I had an attitude but honestly I did not. I did not want to make a scene but she did. I felt she targeted me and treated me that way due to the color of my skin. I have never felt discrimination on American Airlines until today. Further it is frustrating as there was plenty of overhead space on the flight and now I am waiting in baggage claim another inconvenience because this employee who poorly represented American Airlines. I would recommend you re assign her role to. Non customer facing role. I told the flight attendant when I boarded. I am not sure there was anymore for her to do but to say sorry. I am really disappointed. And if you go back and do the research you will see each time I was on airplanes with the Same size overhead space! I am truly disgusted and more frustrated as I stand her waiting for my bag for no good reason Beth Taylor 14RLK26.BBTBadServiceVersion: 2023.12

Damage my Korg pa 1000 keyboardWell, I took this keyboard in the soft case almost 50 states as a carry on it was very tuff to carry , it was very difficult, dealing with all these airlines fighting all the time telling me I need to check this as baggage! So so got hard case skb approved from TSA , but first time checked baggage inn on the American Airlines, from New York to settle wa, state when got there checked my keyboard, it was damaged, called airline , they told me I should have shown at the airport, I was so tired, Did not see the airline office , so baggage claim agent on the phone filled claim and told me take it to the closest airport, well I drove back to the Las Vegas it’s was like 18hours drive so after got there went to the airport next morning took Uber , paid $100, for the both side, to show my damaged keyboard, Airline office at the Airport, manger lady she was very very rude and did not even look at my keyboard, I was very disappointed, went back to my hotel , called this customer service baggage claim lady she , totally changed, she did not wanted help either, So doesn’t matter what you do , how honest you are these people just don’t like honesty, and they think they know there job ?? When you can google it say airline are responsible for music instruments damaged!! Very very very disappointed!!!! Would Not like to travel on all these crazy airlines,.SSMasihVersion: 2024.5

App was no help!!This is ridiculous; I went online & used my miles to purchase two seats together now the day before I travel as I am checking in I see that they changed my seats to two of the free center seats not together even though they deducted my miles as payment. So I call the 800# while on hold I use the chat. After over 40 minutes on chat and being switched from reservations to AAdvantage & being told I have to call the 800# I get through to 800 reservations. They are telling me they can’t do anything because I’ve already been assigned those seat & im telling them that those are free seats & I paid with my miles for seats together. She’s now telling me that she has to transfer me back to AAdvantage as this deals with miles. I’m telling her that I already chatted with them & they say they don’t deal with seating. But MY MILES WERE DEDUCTED & I DID RECEIVE A RECEIPT FOR THE DEDUCTION. YET THEY ASSIGNED TWO FREE CENTER SEATS. Rrservations says they see the mileage purchase but they don’t deal with mileage purchases & AAdvantage say they see the purchase but they don’t deal with seating assignments. Mind you it takes anywhere from 40min to an hour to get through to each of these departments. Apparently the only department that works is the mileage deduction department 😡 I have so much to do to get ready for my trip & im dealing with nonsense!!.AAdisadvantageVersion: 2022.15

Never againMy girlfriend and I flew business class with AA for the first time from Houston. We missed our international flight to Frankfurt from Dallas due to weather, we were booked for the next day, no compensation for a room or meals The next day the flight was delayed 3 hours to midnight. Instead of Frankfurt it was British Airways to London and then Frankfurt, we arrived exhausted by midnight the next day in Frankfurt and then we did not get our luggage. They blamed British Airways for not getting it there. I got mine in 3 days, my girlfriend took a week. Ridiculous, we were on a 40 day trip in Europe and a woman who had no luggage was a big problem. On the way back we flew AA, delays, not enough meals. Our steward was rude and should be retired but they love their seniority We were flying back home to Charlotte and because the layover was ridiculous they booked us on an earlier flight. When we arrived In Charlotte, guess what, our flight was cancelled due to the weather in Houston, and we were flying the next day in the afternoon. This time we demanded a room and a meal ticket. Hotel was very old but we had a room. $15 per person for 2 meals. When we finally arrived in Houston and I really had to use the bathroom, I had to beg entrance to the lounge because I didn’t have a boarding ticket. What can I say..RP PTVersion: 2024.27.1

Boarding pass not availableI’ve been using this app frequently since 2017, Exec Platinum, so I have some familiarity with how it works. When trying to report an issue through the developer site I simply get a Q/A page so I’m going to report here: I’m trying to board a return flight and when I click on the boarding pass button it takes me to my wallet, but there’s no boarding pass in my wallet - I never added my return flight boarding pass to my wallet. If I close my wallet and return to the app it has the endless loop - open wallet and no boarding pass. I’ve experienced similar behavior in the past when I’ve added a boarding pass to my wallet and received an upgrade, I would need to delete the old boarding pass from my wallet in order to get the new one. I received an upgrade today, but since I never added the original boarding pass there was no way to retrieve one from the app. I assume since I had added my boarding passes (to my wallet) from my original destination that an flag was set in the app to go to wallet, even though the return pass had not been added. This is a known bug that I’ve been able to work around in the past (few years now) but today I could not find a work around and had to get a printed pass..KilrouwasnthereVersion: 2024.35

Lost Bag and Bad AttitudeWe travelled to Las Vegas for a quick Christmas getaway. We arrived in Charlotte, NC early, checked two bags for a direct flight to Las Vegas. One bag went to Las Vegas and the other bag to LAX. We waited over an hour to report the lost bag on Thursday night. The bag was returned and deliver to Las Vegas on Friday morning. The airline never called to inform us. We tracked the bag via the aa app; called the airline on Friday night. They informed me that there were many dissatisfied customers in line and more than 300 bags waiting to be claimed. I inquired about when the bag would be delivered, they said they wouldn’t but I could come to the airport and search through the 300 bags. By this time, we are very frustrated. Then on Sunday morning after checking out at 3:30AM to get to the airport early to search through 300 or more bags; I took a long shot and checked with the Bell Desk. Well, wouldn’t you know it, the bag arrived during early morning hours on Sunday; no call, no text from the airline and our final day in Las Vegas. Additional the Flight Attendant on Flight 1665 was ok. She wasn’t as attentive as the on Flight 1335. We sat in First Class and in Flight 1665, she was more interested in talking to her crew mate. It was early and we didn’t get the First Class Experience we paid for and deserved..QueFy89Version: 2022.29.1

Damaged & Delayed BagsOn several occasions including this travel trip I’ve arrived with a new suitcase and left the airport after my AA flight with a damaged, broken, chipped, scratched up suitcase. There appears to be zero care. I even have a video of an AA employee dropping my bag from at least 6 feet in the air straight onto the ground, breaking a portion my bag in the process. I sadly had this view of the incident from my seat on the flight. Lastly, the last two international trips we’ve been on we’ve waited an extensive period of time for our checked bags to arrive at the terminal. We have priority tags on our bags, why are we waiting 30+ minutes for our bags to arrive when dozens of other non-priority bags are arriving before our bags? In one incident we waited 65 minutes, and missed our connecting flight, which turned out to be the last flight of the night. This resulted in us getting a new flight for the morning, which in itself isn’t too bad, but the fact that we were traveling with our 4 young kids all 5 and under felt extremely unacceptable. These experiences are really making me question my loyalty to AA right now. If these issues aren’t resolved and made right then this might be the last time we travel on an AA flight..Jahopkins91Version: 2025.7

Worst flight experience everNever flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American..Samuel sicairosVersion: 2021.11.1

Alaska Airlines Substandard ServiceJust rode on a flight from San Francisco to Boston, Massachusetts and upon boarding I had excellent interaction with the flight crew. The captain and the copilot I said hello to the staff and got kind of a cold reception upon getting onto my aisle and into my seat there was a English, speaking flight attendant servicing first class and a gentleman part of the flight clue and a young lady in the back the English woman and the gentlemen were very condensed and my opinion talking down to many passengers, including myself and being disrespectful, passive aggressive is probably a better term. This is now the third time that I’ve had to fly Alaskan Airlines due to booking through American Airlines. I was redirected to this airlines all three slight so far I’ve noticed that the flight crew on the flights I flew on a large percentage of the flight. Crew are amazing. However, the flight attendants gives substandard service, passive aggressive, and it’s a bothersome. It seems on their body language and their gestures that were interfering with their day and even being on this plane, I would recommend to the CEO of Alaskan airlines to rethink how your training your customer service standards as of now it is sub-standard service..Mike UruetaVersion: 2024.30

Constantly freezes in the chatI have photos but I started a chat the agent said he would end the chat. I realized he canceled the wrong trip so I’m quickly trying to contact someone to fix my flight and I go back to the chat at first there is no option for me to type. I touch the bottom of the screen in hopes that the area for me to type comes back up and I get asked new question. I tap it and then I get ask a new question or never kind … No matter which option I choose the screen just buffers. I have tried just on cellular and on Wi-Fi. In addition i was having issues seeing the tickets that were placed on hold for me. The app user interface doesn’t tell you. I went thru process to book a ticket when it came time to enter my payment info I switched screens to copy my Apple Card info and when I went back the American Airlines app it had closed my purchase progression and put me back on the main screen. The issue is as a user I didn’t know it automatically places my trip on hold and with so many cards in your wallet a user should be able to swap screens or at least automatically pull credit card from their wallet. I am so irritated with the user experience. Can’t just be me.LuvelyPinkVersion: 2022.27.1

0/10I don’t even know where to start , I can’t believe I trusted American Airlines with my life & time . Let’s just start by saying the customer service is a 0 I didn’t see one employee smiling in the airport or on the plane or even close to trying to help you , I have a carry one & I always travel with it & they made me check it. It was my daughters birthday & when I say this was the worst experience it was so bad I have to leave this review so others would not go thru what we went thru. The whole flight was so uncomfortable the seats were so hard I couldn’t sleep I had to put my neck pillow under me for some comfort, NO TV’s; horrible snacks & the Wi-Fi TUH forget about it. The landing was so bad me & my family hopped out of our seats there & BACK! we get back from our trip both my handles are broke I had this suitcase for 5 years traveling & never once did it break. Then when we get home come to find out my daughters suitcase is STILL in Jamaica, again HORRIBLE CUSTOMER SERVICE they told us 48 hours we have to wait for her luggage ! I never been so mad in my entire life! I really hope this review goes beyond this because we really had a bad time flying & I was honestly scared. I can say more but I think I got my point across..Jpkcsckc2020Version: 2022.16

App doesn’t workAfter receiving dozens of emails from American Airlines telling me to download their app so that I can check into my flight online and access mobile boarding passes, I finally caved and downloaded the app. I’ve always access access mobile boarding passes via the airline website, or through an email link sent by the airline. The first mistake that I made was booking with American Airlines to begin with, the second was thinking that their customer support would resolve my issues. The app absolutely does not work. I was unable to check into my flight using it, and I am unable to access my boarding passes using it. my flight booking and departure time and flight number and confirmation number and everything is loaded into the app, but when I click the links in the app, it takes me to blank screen, and I cannot proceed any further. The agent told me to go to the website and use it for mobile passes instead, which I attempted to do and it will not accept my email address even though it’s the same email address that is registered with my account with American Airlines. The app, the website, and the company are trash. I guess that’s why they have a 1.4 star rating on Yelp..Nonconformist7Version: 2024.18

Terrible App from a Horrible AirlineThe only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin..L1011fivehundredVersion: 2021.12

Do betterEven though I’m logged in to my account on the app, it still makes me enter ALL of my personal information, Loyalty number, and my Known Traveler Number, and email address?? By the time I got all of that info, the app resets and I have to do everything over again? Also came to find out that my last couple flights didn’t accrue points because I must not have entered my Loyalty number even though I used the app and my same email address? I’ll just mention a few other issues I’ve had. Forget about EVER being reimbursed for transportation to a hotel if they make you miss your flight. It was IMPOSSIBLE to find a link on the website of anyone in support to help me get reimbursed for $100 of Uber charges because they booked me a dumpy hotel 30 minutes away from the airport. Eventually I just gave up trying. Maybe that’s their goal? Also another time, I was told by a representative that I had a travel credit of about $50 I think. Later when I went to book a flight, they told I had no travel credit. Aside from that I guess my experience has been fine with the airline, but this accumulation of bad experiences has really taken a toll on my perception of the company..MachappieVersion: 2023.18

Very disappointedFirst, I was denied boarding my original flight because they closed the bag check in 42 min prior to departure and I showed up 40 min prior. I think they don’t have enough agents to staff both the counter and the gate. So they booked me on 5:18 pm flight going to Harrisburg PA versus Scranton. Then my 5:18 flight was canceled due to “mechanical.” They booked me on a United flight leaving GB at 5:30 but they have already sold my Harrisburg flight to someone else presuming that I will just get rebooked the next day. They finally got me on a Philadelphia flight out of CHI at 8:52. They provided me a hotel voucher to stay in PHI at a Radisson. Once I got to Philadelphia, my checked luggage did not show up and the baggage person told me that United didn’t check it all the way and that my luggage is now lost. They helped me with a claim form. He told me that the bag will show up tomorrow. Also the Radisson is disgusting. There are hairs all over my toilet and shower floor. There bugs in the lobby. The parking is not free (10 dollars/ night). It is the worst hotel I have stayed in years by far. I am very disappointed with American Airlines. I may cancel my credit card with you and probably would fly you guys again. Just awful!.Jzhang 8278Version: 2022.22.1

Complete Lack of SupportAs AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you..Phileas Fogg's 'stacheVersion: 2021.11.1

Lowest level of customer service among US based carriersI had a flight this morning from JFK to FLL; upon arrival at JFK at 6am for a 6.45 flight the security line was very long; I approached an AA customer rep on the floor and showed him my boarding pass and asked him if he could move me ahead as the line was going very slow and there was no way I would be able to make the flight given the length of the line; he told me that I would have to wait in line along with everyone else and that he would not move me ahead. After 10 more minutes of waiting it became painfully obvious that I would not be able to make the flight if I was not moved ahead; I asked the same rep again and his answer was the same: you have to wait. Given the length of the line, would it not have made sense to allow customers with impending departures to move ahead? I typically avoid flying AA because if its poor customer service and its “devil may care” attitude of its flight personnel; the situation today further solidifies my position on the matter: AA will alway be my last choice in airline, in fact in the future I will pay a higher fare if it allows me to avoid having any contact with AA..SkfjdnfjVersion: 2022.16

American - The airline of last resortWoman at gate told us we had to check our carry on bags because it was a full flight and they were out of overhead space. I objected mildly because my carry on had things in it that I need/that can’t be lost or delayed. Was told they very rarely have issues with bags and that if I didn’t like I and my bag could not board. Awesome start to the AA experience! I surrender my bag and board the plane to see that two-thirds of the overhead bins are empty. I say something to one of the flight attendants about having to check my bag because of lack of bin space and get the same story about it being a full flight. Why do I have to check my bag so that someone boarding after me has room in the overhead bin? As the FA’s prepared the cabin for departure they shut the doors on all of the still empty overhead bins. At least, according to the AA app, both of my bags made it on the plane. Unfortunately, when we arrived at the baggage claim in Miami we found out that was a lie too. My checked bag and my wife’s checked bag were still in Cincinnati. Every time I give you a chance to earn my business you give me reasons to consider you the airline of last resort..TheKdubsVersion: 2021.16

Inflight entertainment is terribleThe aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system..Shrine17Version: 2021.09

Never again, shame on AmericanI will never fly American again. 1 star is too many. The plane needed repaired and they told us it would be 15 min. It took 3 1/2 hours . The temperature out side was 90 and we had NO air conditioning in the plane . We had to wear our masks. We were offered no water ! My daughter had 3 children under 4 years old . Her one year old was ripping her clothe of because of the heat with sweat pouring off her. NO ONE asked if we needed help! Not even offer water . One woman did bring a tiny cup to my daughter. No flight attendant ask. My daughter had to ask if they had any type of snack for her daughter to help calm her down because she was crying hysterically. There was even a Christian group on there and not one of them ask if there was anything they could do until we were getting off the plane . It wasn’t until after 3/4 of the plane was unloaded did some one say let the mother and and her babies go and then ask to carry a bag . Also right before boarding the plane they never aloud people with small kids to board first and as we were boarding people were cutting in front of us. Shame on you American Airlines ,Shame on you..NicholeenPragleVersion: 2021.14.1

DisappointedWhile I appreciate American Airlines as my chosen carrier, I find their digital presence lacking. The AA app is riddled with numerous bugs, making it challenging for me to manage my reservations or check in efficiently. The app frequently times out and moves at a sluggish pace, giving the impression of being stuck in an endless cycle of processing. This experience is incredibly frustrating, especially when I'm unable to complete basic tasks and must resort to using a computer to access my reservation. It raises the question: what's the purpose of the app if it doesn't serve its intended function? This issue isn't isolated to my iPhone 14 Pro Max; users across various iOS devices are facing similar challenges. My disappointment is profound. Despite eagerly downloading the app update in hopes of “addressing the bugs”, my excitement quickly turned to disappointment. Unfortunately, the update did not resolve the issues, leaving me disheartened. It seems the bug spray being used is ineffective, as the app continues to struggle with the same issues. Until these issues are resolved, I'll have to reconsider booking future flights with American Airlines..ShådiVersion: 2024.14

Got rebooked because app didn’t workWe had an extremely last minute gate change when I was traveling with my 2 kids. I had all my notifications turned on for this app and my phone was on loud. I even checked the monitor at the gate when we got there. The app didn’t notify me one time and I listened to all the announcements. I ended up looking at the monitor again, and my mobile boarding pass to figure it out. We sprinted to the right gate to find out they had given up our seats when we were still outside the 15 mins before takeoff. We were rebooked for the NEXT DAY. Also, my rebooked flight was showing as perpetually not checked in and I could not get it to check in no matter what I did. I had to go on a desktop and could only print boarding passes, mobile ones wouldn’t work. Luckily I was stuck somewhere with family and they were able to borrow a car seat (ours flew on the plane they wouldn’t let us get on), otherwise idk what I would have done. I honestly never want to fly American again after this. The app is trash, and even an agent on the phone told me a lot of people have issues with this app..Alexa RoseVersion: 2024.30

Misleading seat reservationUpon booking my flights I selected seats and gave a credit card to ensure that I secured aisle seats with extra leg room and priority boarding. 11 weeks prior to travel I had bilateral knee surgeries and wanted to ensure comfort and safety. On my return flight, despite all prior boarding passes and itinerary documents including confirmations, I was summoned to the gate desk less than one hour to departure, and handed a boarding pass. This despite that I had already checked in 24 hours prior and had an electronic pass with my selected seat identified. The agent said I had been cleared... apparently I was in a standby list. The seat in th pass was not the seat I had selected and paid for. I expressed my confusion and dismay but the agent simply told me that no other seats were available, that they always sold seats that were apparently unavailable and that I had been in an over sold list. I have reviewed all prior emails and passes and no where can I see that my seat on the plane was not secure. This situation seems to border on criminal. It certainly will make me think twice about AA bookings in the future..Dismayed TravelerVersion: 2023.15

AA’s continued disregard for its customersOnce again AA has inconvenienced me and my family (including 2 children) and all their other passengers onboard. This is the third time buying straight flights to and the third time I was rerouted to in transit in Miami. Travelling with small children is no picnic. After being up since 6 in the morning for a 2pm trip to JFK from St Thomas, people just want to get home, rather than going through the hassle going to another destination. It’s almost becoming deliberate that your plane will arrive, then you board, the plane, it gets on the runway and then it stops and waits there only to find out there is some mechanical issue (this time having an issue with an online generator. Then when the issue is rectified, the next announcement, staying true to form, is the crew will go over their alotted time if they travel to the original destination of JFK. This seems like bad planning on AA’s part. It’s a continuous slap in the face of customers. EVERY TIME! AA GET YOUR ACT TOGETHER, PLEASE! The last aviation report outlined you’re close to the top of the list for the most delays. What is the company doing to remedy this? Surely, not continuing with more delays?.FedUpMangVersion: 2025.7

Don’t fly AmericanI was supposed to leave out of Little Rock Arkansas June 11th to Charlotte. Flight was delayed due to weather, which is understandable. Whitney from the gate was too preoccupied talking about her recent trip to Disney World to even offer assistance. When she finally got to me she said I would have to fly out the next day. I said ok, will you provide a hotel. She said no it’s not our problem. So I got a hotel, and went to the airport early the next morning, June 12th. Morning flight boarded at 0613. I was there at 0445. Checked my bag and all was well. Arrive to Fayetteville NC without my luggage. Was told “maybe” it’s on the next flight Well, it wasn’t. I live about 75 miles away from the Fayetteville airport. They will only deliver bags up to 70 miles away. What am I to do now? I do work and would like to get back to it. According to the website they have no idea where my bag is. All my medicine and cpap are in that bag. American Airlines should be ashamed of themselves and their employees. I will never fly this airline again. I’d rather drive. Just an all around terrible experience. So now I’m hanging out in Fayetteville NC and nobody is willing to help..Sawyer12309Version: 2023.9

Amazing how bad this app still isI use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems..Rudder61Version: 5.16.3

FrustratingTerrible experience flying AVL to LAX on 4 January 2023. Crew did bad job of boarding in AVL which delayed departure. Weather caused flight to circle CLT multiple times. Rushed to connecting flight and got there at 0852 for 0900 departure for LAX. Flight closed with no consideration of late arriving flights into CLT. AA agent rebooked us thru Austin, TX with only 30 min layover. Flight was held up for late connecting passengers which is right thing to do but inconsistent as this wasn’t done for my original flight (see above). Of course with only a 30 minute window missed connection in Austin. Rebooked Austin to Dallas then to LAX. Arrived LAX 12 hours later than scheduled arrival. Checked bags arrived ahead of me. 40 minutes in line at Terminal 5 baggage claim only to be told bags were in terminal 5. Fast forward to now, 22 January. I am writing this while standing in line at RDU AA baggage office. Flew from AVL through CLT to RDU and checked bag did not arrive. I had 2 hour layover in CLT so don’t see how this happened. My options flying from AVL are limited but I will exhaust all other options for future flights before booking AA..F-E-FVersion: 2023.1

America NightmareThe plane was semi clan. The flight itself was smooth. The stewardess who worked in the back was the plane was RUDE. Short in stature, lighter complexion Black woman with short hair, ruby red lipstick. She never introduced herself & was rude whenever anyone asked her a question. I have a physical disability in one of legs so I normally don’t use the airplane bathroom. I asked this stewardess how to open the bathroom door. She yelled “Push the button” so loud that other passengers looked. The when I woke up dozing off I realized that I missed the complimentary snacks & drinks so I put the call light on. This woman walked to my seat 12 F & just stood there. I felt like an inconvenience even asking her for ginger ale. This is my second trip using American Airlines round trip & I’m considering going back to Delta even with their prices. The customer service is a representation for the airline company. I was just taken aback by her rudeness. There were only 2 stewardesses on the flight I think but the younger lady who worked the back needs a day off or something. Sincerely, T Nicole Maffett Independent Travel Nurse Anesthetist.Buckipea5Version: 2024.39

Don’t take American Airlines if you can help it.We booked a round trip and all throughout the process the staff have been unbelievably rude, unhelpful, and untrained. They talk to the passengers like toddlers and give no information on why delays or cancellations are happening. They give no alternatives or options to take if a flight gets canceled or delayed to the point where you miss the next flight. Our flights have been delayed time after time and our gates have also been changed multiple times making us late for our next flights. They canceled our flight going home without a 24hr notice and we both have to work the next day. They are not giving us the option to re-book because of the short notice, plus we aren’t getting any compensation what so ever for the trouble. Now we have to make the long drive to the next airport so we can make it on time to our destination. Now we’re wondering if we can trust American Airlines with the upcoming flights that we still have. This doesn’t even cover half of the troubles we’ve faced with this airline. Please DO NOT take this airline if you need to travel..MrrrrrrrgVersion: 2024.42.1

Terrible Customer ServiceArrived at the Idaho Falls airport 45 mins prior to departure and no one was at the baggage counter. There were a few of us standing there. Eventually I stepped over to the Alaska counter where I was told that they stop taking bags 45 mins before takeoff. We all went through security and had to throw out all our shampoo, conditioner, face wash, lotion, suntan oil, etc since we couldn’t check our baggage in which I had paid for already. Now I’m out $100+. When get got to the gate the lady there was also rude even though I was being pleasant after losing a ton of money in products. Then upon arriving in Dallas, I inquired on being transferred to an earlier flight to Nashville. The rude lady and man behind the counter stated that I could not since I had checked a bag in Idaho. My bag was sitting with a tag in TX for 8 hours but couldn’t be transferred to another plane. And I even stated that I would drive back to the airport at 9pm to pick up my bag. All attendants on the planes were also very snippy and rude. I even smiled and said have a wonderful day/night but only received grumpy attitudes. Truly disappointed in American Airlines..Meemy58Version: 2022.19

$450 GlitchToday, I needed to change a flight reservation to another time. I logged on the mobile app to make the change, but the app stated that the changes were unavailable. I tried this twice with the same result. Then, I called American Airlines to get the problem fixed, but they were slow and unhelpful. I had the same issue with their website when I tried to book online. I finally called the call center and was able to get help. Throughout this entire experience, American Airlines continued to charge my card for every attempt. By the time I was able to get a flight change, the price of the change had risen by $100. American refused to revert the price to the original, even though a glitch in their system made me unable to make the change. Additionally, I am having trouble reaching the finance department in order to get a refund for all the flight changes which I did not receive. American has wasted nearly a full day of my time and cost me an extra $450 in flight changes on top of my $380 ticket. Please do not use their app or website and just book through another airline..❤️G+Version: 2021.15

Missing "Province" as option in check in.The check in process within the app allows me to specify that I am a Canadian resident with a Canadian passport and citizenship. However, upon entering my address, it requires a state to be entered and does not have a text entry option or any Canadian provinces..TarinalynnVersion: 5.2.2

Self centred !Please realize that we are NOT all US citizens!!!.SilverFox1515Version: 5.4.1

Needs DebuggingWhenever I try check in, it asks for where I’m staying in the US. But when I enter the address, it “chokes” and goes right back to the address entry form like I never entered anything..Yam DiggerVersion: 2023.18

Would give zero if I could1 . Trying to login to the app with my AA account, but the app doesn’t accept AA passwords longer than a small number of characters (the AA website does like long passwords). 2. The app refuses to allow checkin without uploading a vaccination cert, which it then refuses to read, and tries to make you pay for Verifly. All this while it says that you can still checkin (you can’t) and provide docs at the airport. 3. The “help” feature offers no help..112hgyuonvxsrpVersion: 2022.19

Stop making me use VeriFLYForces you to use an absolutely garbage app called VeriFLY that looks like it was written by a high school student. Completely garbage experience.Vimal NathanVersion: 2022.19

Entertainment on huge downloadWhen boarded you find out that you need an App that is over 100MB to watch entertainment. So only option is to download over mobile internet which is expensive for roaming travelers. This should be made available via the WiFi. Not well thought through..Albert KramerVersion: 5.15.1

Can’t submit + purchase not optimal for CanadianTried to join AAvantage. Got to the end of the process but could not submit with my iPhone X. Did my purchase as a guess, got to the end but could not buy my tickets. Had to redo everything in an another form..Virgule214Version: 5.8.0

The Keyboard doesn’t even show upIs this a joke ? I can’t even search my bookings or use the app in anyway. Keyboard doesn’t even show up and the booking modal keeps offsetting back and forth Is this app not build using native sdk ? Please use SwiftUI and not react or third party frame work..PdgnaVersion: 2025.8

Why only the latest iOSCould not use the app because my iPad won’t update to iOS 16. Not sure why the app has to only use the newest iOS..Maxitttar06Version: 2024.4

Worst flight appThis is the worst flight app amongst all major airlines. Missing many basic and quality of life features present in any other airline app..Ivanhao67Version: 2025.6

App with bad user experienceHorrible experience, looks like a badly made website wrapper..M.HerasimovVersion: 2025.4

Unstable appUnstable app that keeps crashing (no pun intended). Also could not scan passport in app and was told by agent that it’s been an unresolved issue for a while….IsabustlVersion: 2024.42.1

Bag delayedFrustrating.AMero77Version: 2024.42.1

Unable to update appThe app kept telling me that I need to get the updated version, when I try to update it I’m taken right back to the app which again tells me I need to update. It’s a vicious cycle that leads nowhere..Digital Music LoverVersion: 2024.18

Baggage claimEmployees processing the flight before loading on the plane know that there will need to be a certain number of carry on bags, checked. Why can’t the system at time of paying for the ticket determine this. To avoid the uncertainty of having your bag checked on every single flight. Both are paying customers and yet one customer gets to avoid the baggage claim and the other doesn’t. Very poor process especially in the days when data is so prevalent. I would rather pay an extra 10 dollars to guarantee my carry on bag..Rob L79Version: 2024.40

Now uselessI can no longer access my AA account with this app. It requires a new iPad OS and denies access. This requires me to buy a new version of mini iPad. No thought my AA for clients. I refuse to buy a new machine simply because AA to lazy to provide for legacy equipment….Imac44Version: 2024.18

Can’t do anything, errorsI get an error searching for my confirmed flight so can’t use the app at all. Cannot pay with my Canadian card then prices increase while I’m searching..Hoggy Woggy WartsVersion: 2024.30

All is HUGEThis app is almost half a GB in size…. Why..FlyboarderVersion: 2024.30

Not the right pricesTheir prices are not up to date its useless cause it keeps showing sold out flights. So much time wasted.Danymoto_94Version: 2024.24

Worst app, can’t check inI know it’s important to put an address while in the us…but it won’t let me proceed at all even though I put the correct information of my address.SixhunnidfourVersion: 2024.13

Won’t let me add address where I’m stayingI see other reviewers are having this issue where the app can’t take addresses for where you’re staying. Really annoying, now I have to wait in line to check in at the airport. Unrelated, but I also frequently have problems logging in to the website on desktop too..SchlmittyVersion: 2024.12

Won’t let me enter address in the U.S.I’m in Canada and need to enter an address in the U.S.. when checking in, the app won’t recognize the address I enter. Specifically the street and city. Irritating! Couldn’t check in online. It’s been happening each time I booked with AA. I think I’ll stick with Air Canada or United..GrooveinvancouverVersion: 2024.11

Garbage appWon’t let me check in. Garbage customer service/ help line. If I could give 0 stars I would because it doesn’t work.ThisworldisturningintogarbageVersion: 2024.10

Why am I asked for my flight number after booking a flight through the app?It’s literally all done through the same app, why do I have to go through separate steps to add it to my profile? Every time I have to go back to my email to look up the flight number when I just fricken booked the flight in the same app!!! Absolutely stupid..Sean_-_Version: 2024.10

Unable to locate reservationUsed this app a year ago, same issue then as now and according to Reddit same issue that 104K people are having. Plz fix your app, I don’t have this issue with any other airlines and I travel constantly.Aviator289Version: 2024.9

App sucksSo does not allow a valid us address to be entered. Fix this!.RoothCADVersion: 2024.7

GarbageGarbage app, buggy? Can’t input us residence when visiting, it has a bug that deletes all data. Fire the programmers.RAV4 owner 2016Version: 2024.4

Address while in US doesn’t workFailure of an app doesn’t allow inputting valid address while in US, and also does not provide information as to why it was rejected even when clicking the little red exclamation marks Website also sucks.AgdjrieVersion: 2024.4

Worst airline app check in experienceThe app will not allow you to check in if you have a non US passport, it is a horrible experience to always be forced to check in at their counters..Why EA games?Version: 2024.4

App is uselessIt asks me for the confirmation code to pull the reservation and it doesn’t call the keyboard to enter it… I’ve tried everything including uninstalling and reinstalling. If I can’t get my flights on this app what the heck do I want it for? Uninstalling. What a waste of my time..ShroedingerscatVersion: 2024.3

Awful for Canadians trying to check inApp is next to useless if your Canadian trying to check in.HfhsicvVersion: 2024.3

Issues with AA appThe AA App does not allow either Apple Pay from a Canadian credit card or use of a Canadian credit card for any payments..DrbrhVersion: 2024.3

Application has issues when you try to setup adress while in the U.S.Every time I tried to setup the address when in the U.S. and click in continue the app just came back and erase the information..E YanezVersion: 2024.2

Online checkin not workingStuck on address in US, even though I’m only transiting.Sandu LunguVersion: 2023.21

You’re a major airline?Don’t write a lot of reviews, but I’ve never had to try so hard to purchase a plane ticket. First of all when you try to book a flight and try to select which airport on the mobile app the enter button is blocked due to the bottom of the page. Second of all, when you finally get done finding the flight and entering all your information, if you’re a Canadian citizen or have a credit card in Canada, you can’t enter your card information to purchase the ticket. Although it has the options as province/state, and postal code/zip, the only give you the options you have to select from are states and ZIP Codes… what year are we living in that you don’t accept foreign cards? Never seen this before and took more than an hour to figure out..Canderson571Version: 2023.21

App is bugged won’t let me select my US address when checking inI scan my passport and it keeps erasing the address where im staying in US and won’t let me proceed.Gr33nw00dVersion: 2023.20

This app can not be used by CanadiansYou can not use this app if you want to check in and pay for the bag tax using a Canadian Visa card, Canadian Mastercard or Apple Pay. Very medieval!!.Catalina 375Version: 2023.20

Horrible - movies won’t play but Ads work just fineThe last five flights the movies won’t play on iPhone - no info or help online with this issue from AA and inflight you get “sorry”.DirectingArtVersion: 2023.20

Useless appForms don’t work, can’t enter adress while I’m the US. Had to use website instead. How could this even pass QA is mind boggling..Maxime.cote57Version: 2023.19

Needs fixing on the address portionWhenever you try and upload where you're staying in the US, the app bugs and does not allow you to get your boarding pass. I tried for hours..KianaxoVersion: 2023.18

Should be no star! Does not work for Canadians!1. If you are a Canadian Citizen you can’t check in to your flight w the app. It asks for your US address during your stay. It erases after you input it. It won’t let you continue to check out. 2. I tried to upgrade my seats. Does not accept Canadian credit card. No more AA. Joseph Di Loreto.JFD in Ontario CDNVersion: 2023.17.1

Check-in doesn’t work for Canadians travelling through USI tried to do my check-in for my trip to Mexico through DFW. App requires a address in US. I tried “in transit” and the DFW address, however it didn’t work. I also tried a hotel name / hotel address just to confirm if the issue was the app or the information provided, but it didn’t work...Guima_TOVersion: 2023.16

UnusableCouldn’t check into a flight. Every time I enter the address I’m staying at in the US it erases it and does not allow me to proceed. Had to check in on the website instead..GKings693Version: 2023.16

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