American Airlines Customer Service

American Airlines Positive Reviews

Very helpful!!I downloaded this app for my most recent trip to California and I’m so glad I did (I don’t know how I would have survived without it)! The app was great at getting me checked in/boarded, keeping me updated on my flight status and luggage status*, as well as keeping me informed on gate changes (which gave me so much peace of mind for someone who has never flown solo before and hasn’t had much experience with airports) *The one suggestion I do have for the app would be to only send notifications about baggage claim to those people who actually need to pick up their bags. Going to California this didn’t happen to me but coming back, I had a moment of sheer terror because I got a notification saying that I needed to pick up my bag for my connecting flight which would have made me late for the next one. After asking the person at the gate if this was true they looked at my baggage claim tag and told me that my luggage would be transferred and that sometimes everybody on a particular flight get that notification even if it doesn’t apply to them. Eventually, the app updated my bag status to being loaded on the plane as I was boarding but I definitely panicked for a good 10-15 minutes. Other than that one thing, I had nothing but a positive experience using the app.Marley_maeVersion: 2021.14.1

Customer complaintsI just wanted to make a note about some of the complaints about aadvantage or American Airlines I do not work for either aadvantage or American airline’s . This review is based of a logical approach and a logical opinion We as the customer have developed a “ entitled “ attitude towards the airline’s industry and as such towards society . This rule of “ the customer is always correct “ mentality is giving rise to ignorance . Just because an airline cancels a flight or delays a flight does not give you the right to berate an airline and it’s staff. We as a society are not royalty. Yet you as the passenger make yourselves out to be . Please stop Things happen . I get it . It’s an inconvenience . Hey my plans have been ruined but at the end of the day it does not give you the right to attack an airline and it’s staff just because you have been inconvenienced . We all have . Move on be polite and live to see another day . Be grateful that the airline’s are there in the first place . Just because you have had a negative experience from American Airlines immediately you state “ oh I’m Never flying them again “. Put your big boy pants on and be respectful Thank You.KLXA380Version: 2022.16

Most things good but service reduction on flights truly a sad way to skimp on service to save money.The app is almost always very efficient.... but recently, my seat assignment that I chose in a premium economy as a Platinum Pro an aisle seat 9c when I made the reservation... but I went to check later that week I saw that my seat assignment was changed to a window seat which is not what I chose. Also... when I am in Premium Economy seats or pay for First... it is pathetic that you are not serving beverage service .... and can’t serve a snack or light meal as was our rationale for buying First in the past ... the service and the way we are treated in first.... so obvious that the management is using Covid as an excuse not to give the exceptional service that American has been known for.... other carriers are treating their loyal customers much better... makes you think about your Loyalty to American going forward. Just wanted to let you know how so many of your customers are venting and expressing their disgust with the level of service commensurate with Southwest or Spirit..SlpoulosVersion: 2021.03

Terrible appTerrible app, this isn’t very functional compared to the United app. I dropped United last year and I am a frequent flyer and now Platnium pro. The WiFi functionality in the air to stream just doesn’t work well in the app. How you have to switch back and forth multiple times going from ur WiFi settings to the app in order to play a video. U should simply be on the WiFi and then be able to select entertainment and be able to select the video all in the app. The upgrade list isn’t well done and isn’t able to be seen in real time except right before boarding. Interactive maps are terrible. Push notifications for boarding, or modifying push notifications to 15 min before boarding so you can leave the Admirals club and make it to your gate on time. Also it is a pain when ur boarding pass expires when in the air, a big problem when ur flight is delayed. I get better notifications from Kayak about my American Airlines delays and baggage claim then I get out of the American app. It is truly a disappointing app..Swooshn1Version: 5.10.6

The app is greatI read through the reviews and took issue with most of them. People qualify themselves as frequent fliers and then mention that this app is dysfunctional...as an Executive Platinum member (i.e.- I fly), I find this app highly capable. I find it useful in every way that I need it to be. I’m able to book revenue and award tickets, I’m able to select my seats, and when my upgrade processes I’m able to recheck my seat in the new cabin. I’m able to check-in and I find the app to be very useful in receiving flight updates. My company uses concur, and the moment my flight is reserved in concur it shows up in the app. I’m able to understand if my flight may be impacted based on the app-provided “inbound” flight, and I’m able to live-track my baggage in the event that I check bags. I’m not sure what people expect from an app, but in reading the reviews it seems that people are hoping that the app somehow will solve all of their travel nightmares, but I’m afraid those are classic weather, mechanical, and customer service issues..StewbinatorVersion: 5.11.4

Saved me so much timeI had a flight from Philadelphia to Orange County with a layover in Dallas. Due to weather in Dallas, I experienced several delays and cancellations, so my 7 hour travel day turned into a 22 hour travel day. Every time there was a complication, this app notified me and easily gave me an option to change my flight. I didn’t have to go through the hassle of going online and booking it from the website; everything was right on the app. I learned about flight cancellations, gate changes, and general updates on the app wayyyy before the airport gate boarders updated us in person. When I landed in Dallas for the first time, I was immediately notified of missing my layover flight and was able to change to another flight before I even finished exiting the plane I was currently on. If I didn’t have this app, I probably would’ve lost my mind/missed even more flights. Definitely a necessity if you’re flying American in case of events like this..Luciano_menzoVersion: 2020.20.1

Issue on flight 594On 7/2/22 my family and I were seated and ready to leave on flight 594 from Guanacaste Costa Rica “Liberia International Airport” when the pilot announced that the flight was having a fuel pump problem and that (31) passengers and corresponding luggage would have to get off the plane in order for the flight to be lighter. American Airlines was amazing in handling the situation, a total of (36) passengers were accommodated at Planet Hollywood Resort. The airline not only provided accommodations and food for all of us at a great resort, they also provided transportation to the resort and back to the airport. The Airline not only accommodated us on the next day’s flight 1238, they also provided me and my family with future vouchers to use towards future airline reservations. I have to say we were very impressed and appreciative with the way American Airlines took care of all of us. Thank you so much for everything! You have definitely earned all of our future flight traveling..Damn0815Version: 2022.16

Made whole trip convenient!This app really made my travel experience easy not just in terms of getting flight and boarding info, but also navigating unfamiliar airports quickly. I didn’t need to enter any info to have my reservation front and center, and it filtered out legs of my trip that I completed (though they’re still accessible) The app has a map of each airports on the reservation, with their terminals/gates, and marks where the gate is in the map. You can also get directions if you want to. I had very short layovers and needed to get quickly to my next gate, and this app made figuring out where and how I needed to get there effortless. In addition it shows nearby airport restaurants and other things by name on the map. Also, when browsing restaurants, it pre-filters them based on where you’re at. It even has their menus, which I appreciated b/c I eat GF and wanted to know ahead of time if it would be a waste of time to eat somewhere. The map loaded fast too, and didn’t chug when I scrolled/zoomed. The confirmation reminders helped me not forget to do it, and the boarding passes added to passbook in the proper order (small detail but other apps have messed this up or don’t add all boarding passes for a multi-leg trip). Bottom line - I always felt the most relevant info to me at the time was present, was easy to find, and never slowed me down. Best airline app experience I’ve had. Don’t change anything!.ViridianPhotonVersion: 5.14.0

Reliable information, very professional. No stress!Unlike some others, I do find this app intuitive. Love being able to see inbound flight info, and updates for flight information is very timely. I feel like I have an inside track because in many cases, I have learned about gate changes and other info before formal announcements. Seat change requests are accurate, and I’ve never been let down. When traveling, we rely on having accurate information and having control, and this app helps me keep the stress level down because I never have to guess. Yes, sometimes the in-flight entertainment is glitchy, but I’m on a plane sharing a small network with many users so I’ve stuck to using data, only for work, and viewing downloaded movies or listening to downloaded music. There are too many other entertainment options out there these days for me to hold this against the app when that is not it’s main purpose..Chicago Dad151235Version: 5.5.0

I love this app! By far the best airline app!I didn’t realize how much I love the American Airlines app until traveling on a couple different airlines recently and I really came to appreciate it. I get notified immediately through push notifications when there are any delays, flight changes, etc. and it also updates all the information on the boarding pass in my Apple wallet. I expected this from another airline and didn’t receive it - got all the way to that gate and then customer service before finding out a flight was cancelled, which never would’ve happened on American! Everything, including same day flight changes is a breeze to do in the app, and I also have been able to reschedule flights easily: I got notified that my flight delay would cause me to miss my connection and was offered other flight times that I could book immediately. Huge fan of the app and of American!!.EllejayareVersion: 5.12.3

Great App, Continuous DevelopmentI just opened my app in order to check in for my flight tomorrow from BOS to ORD. Upon refresh, I received a notice that they were looking for volunteers to take a different flight and wanted to know the minimum I would accept to switch. It said my choice had been noted and if needed I would be called to the desk tomorrow! Wow! That’s using technology to prevent fires instead of always fighting them. There is bad weather across the country and they are really working to prevent as much pain as possible at the airport tomorrow. I have one suggesting and this app will be simply the best in breed. For upgrades, please put the number of seats available along with the number of people checked in. That way you have a bit more of an idea if an upgrade is even possible. Currently, you can see your name of the list but not how many seats are available to begin with. Delta does this and I love it!.MiscMel70Version: 5.13.4

What a difference a few days make! MCO needs to learn from TYSI had a horrible experience at the admirals club at MCO this past Tuesday 12/14. Carol and a male who were working the check in desk displayed the worst customer service I have ever experienced. Carol was very rude and told me several times she has worked for AA for 21 years, and she knows about the admiral’s club than me. To be honest with you, since it’s her job, I would hope she knows more than me. Later I found out that I could not bring my 18 year old dependent. I found that information on AA’s site. Not sure why Carol could not simply relay that information instead of humiliating me in front of my family and other passengers and blocked club access. This experience, and being told I could not visit the admirals club almost pushed me to close my credit card and find another air carrier. This morning 12/18 at TYS, Cynthia? was so friendly and helpful as we were checking in for our flight to PHL. She displayed the type of service I am used to from AA. For me, this friendly agent changed my mind with leaving AA. I know the way I was treated at MCO admirals club will not be properly handled which is disappointing. I do hope that the TYS agent will be recognized for going above and beyond with her fantastic customer service. Ryan Flohra 93M8UF4.RF6930Version: 2021.20.1

Exceptional ServiceYou need to use Cory for training. There is a term for exceptional customer service and it is called service excellence. Service excellence is when an employee not only does their job well but anticipates and works to meet the customer’s need or wants without the customer saying anything. My family of six ended up not sitting together on flight 980 from DFW to ATL and Cory went above and beyond to make sure our kids were happy and even asked several other passengers if they wouldn’t mind moving seats. Again, we did not ask him to do any of this. It wasn’t only our family who were treated with such great service, he was consistent in his quality of character throughout the flight. Service excellence like he exemplified can be taught and Corey is a natural at it..IjustwantacarVersion: 2022.01

Pretty good....most of the timeApp runs pretty well. My biggest frustration is that sometimes I have to go to the full web site for seat selection. This is normally happening after my travel agency issues my ticket and I think there is some kind of lag before I am allowed to make changes in the app. I am normally insulted by the offers to upgrade to first class because they are not reasonable. It’s almost like a reminder that I am not wealthy and I am sure most people feel this way. Once it was like $1,500 for one way! I do occasionally put in for an upgrade. It would be nice if the app told you when first class was checked-in full so you would not have to wait until the last minute to grab a drink from somewhere (especially since they are not serving drinks in coach). Maybe a stoplight system like they use for Jetnet that shows when you have no chance..If hes Toph I am SliVersion: 2020.15.2

First Class Amenities = 0Don’t waste your money on First Class tickets through American Airlines. You get no amenities for your money. The person who took our bags did not put First Class stickers on our luggage. Then the Flight Attendant refused to provide us with any service on our flight back from Key West today citing that the reason is because people stormed the Capital yesterday. We asked what that had to do with our flight, and she answered that the union decided no to provide services due to the unrest. Then she walked to the back of the plane and stayed there the entire flight!! RIDICULOUS! We had nothing to do with what happed in DC! We were in Key West on vacation. What those people did had nothing to do with us. This is infuriating. We are Advantage members and have never flown with another airline. EVER! But we will be booking with another airline for our future flights, international and domestic. Thanks for giving us nothing for our money..MickiThompsonVersion: 2020.20.1

Perfect!This app is my life saver! it makes things so so easy!! i love flying with American Airlines, if you do then definitely get this app. i fly every month and being able to have everything on my phone is so helpful. you can have multiple flights on the app to have information of. you don't need wifi to get on the app like the website!! incase something happens to your boarding pass its all on your phone!! i am maybe a little too enthusiastic about this app but i really love it. if you are flying you NEED this app. it also give you maps of what airports you will be at so you know where to go. and you can change your seat any time until boarding pretty much. i will always choose to fly with AA they have always been good to me and i have amazing flights!!.Grace herrenVersion: 2020.19

Hmmm..I don’t understand so many of these reviews complaining about so many things that I’ve 100% been able to do on this app. I can load all the boarding passes for connections on my trips (you do have to add each individual one to your wallet, but that’s not hard). The app is fairly up to date with my flight info usually. I can check in to my flights through it. I never have to look up my trips with record locators (I do always book my flights through the app though, so maybe that’s why). I love that it tracks my checked luggage, fairly accurately too. I can’t speak to the in flight entertainment, I never bother to use it. If the plane doesn’t have in seat screens, I just use my Kindle or Surface Pro to watch downloaded Netflix or Prime Video stuff. I travel frequently, almost always on AA, and it has made traveling easier for me..BodmodkubVersion: 5.9.1

Tracking Baggage?I’d like to be able to give this app A better rating, because it does so many things. BUT, the IT systems behind it get so far behind as to make it utterly useless when flights get delayed, or even worse, cancelled! Our connecting flight was cancelled. We managed to walk to another gate, with no help from this app, and get on standby for another flight. When we actually got a ticket, this app never did get updated. Meanwhile, our luggage has not showed up 24 hours later. Trying to use this app to get info about our bags is a joke. “Chat” refers us to a “Delayed bag search” link, which asked us for last and first name and “File ID”. What the heck is that? Well, it isn’t the Locator”, and it isn’t the frequent flyer number, so what the heck is it? I’ve never heard that term applied to anything before, and there is no definition for it. PLEASE BE CONSISTENT IN YOUR TERMINOLOGY!.Fed up with improvementsVersion: 2022.11

Very nice! (Minor check-in issue...)It’s clean and does what it needs to. Departure delays show up immediately, with notifications. When checking in for a 2 leg flight connecting in Miami, as a Canadian, I had to put in where I was staying in Miami. Oops. I put the MIA airport address, and everything worked fine after that..Scotland777Version: 5.11.6

Unable to reserve seats with a foreign credit cardI wanted to reserve seats for my flights ahead of time but to my dismay, I was unable to do so since I could not pay for them with my Canadian credit card. Upon entering the billing address, the app does not allow you to select Canada as a country nor does it allow you to select your province in the drop-down menu. They also only accept ZIP codes..Steveseagal01Version: 2022.18

No Canada!The app will not allow Canadian seat upgrade purchases. The app is great for the flight, entertainment, etc. but if you don’t have a “zip” code, it will not let you purchase or upgrade a seat, even when you put Canada in the “country”field. On the bright side, the AA website is a little more… Canadian friendly so just jump on the site when you need to upgrade..Scott comicVersion: 2022.9

ThanksThe times are hard but sometimes is absolutely necessary to travel do to important reasons thanks for making this posible had a great experience..KarlaSSBVersion: 2021.17

US residents only?Like the app in general, does the job except for seat reservation n upgrades. Cannot enter a Canadian address (or any other than US). Dan.Dan from CanadaVersion: 5.8.1

Above averageSurprised to see such negative feedback. I use 4 different airline apps and this is above average..Pacman280Version: 5.6.0

It’s okay I guessThe app isn’t abysmal, but the airline is, while I have avoided using most of the app’s functions because I enjoy my sanity, I suppose it is kinda helpful to know a few minutes early when my flight is going to be delayed for 4 hours, the terminals get switched thrice, the flight gets delayed for another 6 hours, and then the flight gets cancelled. Although considering it’s American Airlines that’s basically a guarantee to begin with. This is why I fly Air Canada.Chiaki Nanami 88Version: 5.7.3

So far so goodJust downloaded the app for flight information, I usually don't fly American, but am connecting through them today. Fantastic app, head and shoulders better than Air Canada's, easy to navigate, very attractive and smooth interface and the wealth of information it provides is excellent. Also missed my connection due to a delay in Winnipeg and the AA staff were a breeze to deal with. A1!.Sweeney35Version: 4.10.0

UsefulI have never used it for booking travel (I like Expedia) but when I'm travelling, this app is indispensable. Puts everything I want to know at my fingertips..ArsindelveVersion: 4.10.1

Can't check-inDoesn't validate the password??.ArcticBananaVersion: 5.1.0

Good app needs updateDoesn't support Canadian credit cards..ChapmanStickVersion: 4.9.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2022.22.1

American Airlines Negative Reviews

Horrible experience with VeriFLYFlight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience..Eubanks6703Version: 2021.04

The worst airlinesThe worst air company. I am flying all the time and this company made nightmare of my last flight with them. They lost my 18 months son’s stroller I went to their office and they said I can go to the store and get the new one , no matter if they find the one they lost and they will pay it for it. I came to Florida on vacation and I can not be in apartment and wait if the find the stroller or not. My kid spend half of the day in the stroller. So As they told me I went and bought the new one and mailed them the bill of the stroller and all other documents. I bought the same stroller we already had (the one they lost) . They never contacted me, It is been one month and half since ot happened, I am calling every day, they don’t pick up. I am sending emails they don’t answer. I spent $800 because of their fault but they don’t care. This is how they respect their passengers. By the way after 7 days they found the stroller they were lost, but I already bought the new one. I couldn’t wait for them and thinking Are they going to find it or not. Even they found it , the stroller were so dirty. The real color of stroller supposed to be white but they delivered to me very dirty , they were actually almost black. I was shocked. I am still waiting for them to contact me and see if they are going to give me my money back!!!!!!.AnaKaluderovicVersion: 2022.07

App was no help!!This is ridiculous; I went online & used my miles to purchase two seats together now the day before I travel as I am checking in I see that they changed my seats to two of the free center seats not together even though they deducted my miles as payment. So I call the 800# while on hold I use the chat. After over 40 minutes on chat and being switched from reservations to AAdvantage & being told I have to call the 800# I get through to 800 reservations. They are telling me they can’t do anything because I’ve already been assigned those seat & im telling them that those are free seats & I paid with my miles for seats together. She’s now telling me that she has to transfer me back to AAdvantage as this deals with miles. I’m telling her that I already chatted with them & they say they don’t deal with seating. But MY MILES WERE DEDUCTED & I DID RECEIVE A RECEIPT FOR THE DEDUCTION. YET THEY ASSIGNED TWO FREE CENTER SEATS. Rrservations says they see the mileage purchase but they don’t deal with mileage purchases & AAdvantage say they see the purchase but they don’t deal with seating assignments. Mind you it takes anywhere from 40min to an hour to get through to each of these departments. Apparently the only department that works is the mileage deduction department 😡 I have so much to do to get ready for my trip & im dealing with nonsense!!.AAdisadvantageVersion: 2022.15

Worst flight experience everNever flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American..Samuel sicairosVersion: 2021.11.1

0/10I don’t even know where to start , I can’t believe I trusted American Airlines with my life & time . Let’s just start by saying the customer service is a 0 I didn’t see one employee smiling in the airport or on the plane or even close to trying to help you , I have a carry one & I always travel with it & they made me check it. It was my daughters birthday & when I say this was the worst experience it was so bad I have to leave this review so others would not go thru what we went thru. The whole flight was so uncomfortable the seats were so hard I couldn’t sleep I had to put my neck pillow under me for some comfort, NO TV’s; horrible snacks & the Wi-Fi TUH forget about it. The landing was so bad me & my family hopped out of our seats there & BACK! we get back from our trip both my handles are broke I had this suitcase for 5 years traveling & never once did it break. Then when we get home come to find out my daughters suitcase is STILL in Jamaica, again HORRIBLE CUSTOMER SERVICE they told us 48 hours we have to wait for her luggage ! I never been so mad in my entire life! I really hope this review goes beyond this because we really had a bad time flying & I was honestly scared. I can say more but I think I got my point across..Jpkcsckc2020Version: 2022.16

Terrible App from a Horrible AirlineThe only thing worse than this app, is the flying experience as a customer on American Airlines. I am Executive Platinum on American and the only reason I have that status is that I am forced to fly on American, there are just no other options many times. When flying on American, you get a sense of complete and total apathy from check in through the completion of your flight. One reason for this is the criminally negligent management of the airline. It is managed by attorneys and accountants. AA management knows it can run a sub par operation because many times you don’t have a choice when you need to fly. They have a monopoly over many markets. In addition to this, they can shave off all the profits, enrich the upper management, and if they get into financial trouble the government is more than willing to bail them out with billions of YOUR tax dollars. Why should they care? There is zero incentive to operate in a manner which provides a top notch passenger experience. This goes for all of the airlines. This is now the pathetic status of our American transportation system. Take one ride on Emirates or Etihad and going back on an AA flight is like hitching a ride with a smelly hippy in the back of his 1976 Gremlin..L1011fivehundredVersion: 2021.12

Complete Lack of SupportAs AAdvantage member, I attempted to use this app. On opening the app for the first time I was unable to log in using my credentials. I verified that I was using the proper member id and password multiple times, but was repeatedly told the information was incorrect. To add insult to injury, there is literally no way to get help on this issue via the app or online at the American Airlines web site. Trying to follow the Kafkaesque circle of links to email customer service (which, good news, we can help you through a faq! A faq that has nothing to with anything other than answering questions like when should I arrive at the airport!), to phone numbers that try to get you to wait until three days before your flight out of respect for those who are in a hurry, to the circular reference vortex of go to the website, which tells you to call customer service, which tells you to download and use the app, which sends you back to the website. Fun. No app is worth this level of malign witlessness. The people responsible for this atrocity should be ashamed, but given the absolute depravity of this worthless, steaming pile, it has to be deliberate. So gold star for you..Phileas Fogg's 'stacheVersion: 2021.11.1

American - The airline of last resortWoman at gate told us we had to check our carry on bags because it was a full flight and they were out of overhead space. I objected mildly because my carry on had things in it that I need/that can’t be lost or delayed. Was told they very rarely have issues with bags and that if I didn’t like I and my bag could not board. Awesome start to the AA experience! I surrender my bag and board the plane to see that two-thirds of the overhead bins are empty. I say something to one of the flight attendants about having to check my bag because of lack of bin space and get the same story about it being a full flight. Why do I have to check my bag so that someone boarding after me has room in the overhead bin? As the FA’s prepared the cabin for departure they shut the doors on all of the still empty overhead bins. At least, according to the AA app, both of my bags made it on the plane. Unfortunately, when we arrived at the baggage claim in Miami we found out that was a lie too. My checked bag and my wife’s checked bag were still in Cincinnati. Every time I give you a chance to earn my business you give me reasons to consider you the airline of last resort..ABHTCANVersion: 2021.16

Lowest level of customer service among US based carriersI had a flight this morning from JFK to FLL; upon arrival at JFK at 6am for a 6.45 flight the security line was very long; I approached an AA customer rep on the floor and showed him my boarding pass and asked him if he could move me ahead as the line was going very slow and there was no way I would be able to make the flight given the length of the line; he told me that I would have to wait in line along with everyone else and that he would not move me ahead. After 10 more minutes of waiting it became painfully obvious that I would not be able to make the flight if I was not moved ahead; I asked the same rep again and his answer was the same: you have to wait. Given the length of the line, would it not have made sense to allow customers with impending departures to move ahead? I typically avoid flying AA because if its poor customer service and its “devil may care” attitude of its flight personnel; the situation today further solidifies my position on the matter: AA will alway be my last choice in airline, in fact in the future I will pay a higher fare if it allows me to avoid having any contact with AA..SkfjdnfjVersion: 2022.16

Inflight entertainment is terribleThe aadvantage portion of the app works fine. However, the inflight entertainment is terrible. Last week I was on a flight and used the app to launch the inflight movies. While this is a little hit and miss (whether it works or not), this time it worked. On my return flight, it decided that I needed to upgrade and it would not let me launch the app without upgrading. Keep in mind that I am on the plane when it notifies me of this. You would think that it would let you upgrade while on the aa inflight wireless but no such luck. So I tether to my phone while we are taxiing to attempt to upgrade to the latest version. I successfully upgrade and launch the inflight movie selection only to be given an error 404 on my browser. I tried several things including powering down my iPad to get it to work but it never did. This is just one example of many where the inflight entertainment system did not work. I am in support of using personal devices for inflight movies but only if the system works consistently. Please fix this terrible and bug prone system..Shrine17Version: 2021.09

Never again, shame on AmericanI will never fly American again. 1 star is too many. The plane needed repaired and they told us it would be 15 min. It took 3 1/2 hours . The temperature out side was 90 and we had NO air conditioning in the plane . We had to wear our masks. We were offered no water ! My daughter had 3 children under 4 years old . Her one year old was ripping her clothe of because of the heat with sweat pouring off her. NO ONE asked if we needed help! Not even offer water . One woman did bring a tiny cup to my daughter. No flight attendant ask. My daughter had to ask if they had any type of snack for her daughter to help calm her down because she was crying hysterically. There was even a Christian group on there and not one of them ask if there was anything they could do until we were getting off the plane . It wasn’t until after 3/4 of the plane was unloaded did some one say let the mother and and her babies go and then ask to carry a bag . Also right before boarding the plane they never aloud people with small kids to board first and as we were boarding people were cutting in front of us. Shame on you American Airlines ,Shame on you..NicholeenPragleVersion: 2021.14.1

Amazing how bad this app still isI use the app every week as i travel that much. Its amazing to me that after being at this for so many years, AA STILL doesn't understand what travelers need. there are many annoying things that i wish they would solve already. 1). I live in PR, the area to store my CC information does not accept PR as a state or territory for my address. PR has been part of the US for 100 years. I’ve reported it several times but they either ignore it or cant figure it out 2- the app used to have multi-city functionality, it was taken away, so, we are going backwards? 3- i often get an “error 504” when paying for tickets, its annoying as it forces one to have to start again 4- if one is traveling outside the US, it defaults to the local language, the Language chOice option is not permanent, it should allow language preference regardless if where you are. 5- luggage tags should be added to the electronic boarding pass. 6- there should be a “order of presence for CCs, meaning which ones to use first, second, etc. The list of suggestions can go on and go, but first, fix the problems..Rudder61Version: 5.16.3

$450 GlitchToday, I needed to change a flight reservation to another time. I logged on the mobile app to make the change, but the app stated that the changes were unavailable. I tried this twice with the same result. Then, I called American Airlines to get the problem fixed, but they were slow and unhelpful. I had the same issue with their website when I tried to book online. I finally called the call center and was able to get help. Throughout this entire experience, American Airlines continued to charge my card for every attempt. By the time I was able to get a flight change, the price of the change had risen by $100. American refused to revert the price to the original, even though a glitch in their system made me unable to make the change. Additionally, I am having trouble reaching the finance department in order to get a refund for all the flight changes which I did not receive. American has wasted nearly a full day of my time and cost me an extra $450 in flight changes on top of my $380 ticket. Please do not use their app or website and just book through another airline..❤️G+Version: 2021.15

HORRIBLE CUSTOMER RELATIONS!!American Airlines has lost my business. I have been an AAdvantage member and have flown with American the past 8 years. I recently took a trip to Costa Rica in May. My flight was from Dallas to San Jose. When approaching San Jose the visibility worsened due to fog. The pilot did not land the plane and ended up landing at another airport in Liberia, a 4 hrs behind schedule. I am not against his decision for safety reasons, but multiple planes landed in San Jose after our arrival time. Upon arriving in Liberia, we were told we would be placed in hotel rooms and flown to San Jose in the morning. Once we got off the plane we were told the hotel did not have enough availability for everyone, and passengers other than families would have to be shuttled 4 hrs to San Jose. I agreed to this at customs. After getting through customs, we then find out that the shuttle only fits 20 people. I then booked a taxi with 3 other passengers I met on the plane. I contacted customer relations after returning home to be compensated for the money spent on taxi and time lost. I was told they do not compensate for weather issues, and since I chose to take a taxi they would not reimburse me..LukeG2407Version: 2021.07

Terrible Customer ServiceArrived at the Idaho Falls airport 45 mins prior to departure and no one was at the baggage counter. There were a few of us standing there. Eventually I stepped over to the Alaska counter where I was told that they stop taking bags 45 mins before takeoff. We all went through security and had to throw out all our shampoo, conditioner, face wash, lotion, suntan oil, etc since we couldn’t check our baggage in which I had paid for already. Now I’m out $100+. When get got to the gate the lady there was also rude even though I was being pleasant after losing a ton of money in products. Then upon arriving in Dallas, I inquired on being transferred to an earlier flight to Nashville. The rude lady and man behind the counter stated that I could not since I had checked a bag in Idaho. My bag was sitting with a tag in TX for 8 hours but couldn’t be transferred to another plane. And I even stated that I would drive back to the airport at 9pm to pick up my bag. All attendants on the planes were also very snippy and rude. I even smiled and said have a wonderful day/night but only received grumpy attitudes. Truly disappointed in American Airlines..Meemy58Version: 2022.19

Least Useful Airline App. And Airline.Not living in a city that is a major hub for one airline, I frequently switch between American, United, and Delta. After booking with my company’s travel department my flights on United and Delta automatically show up in their respective Apps, along with boarding passes showing my Pre-Check status. To get a boarding pass in the American App, you will have to enter your confirmation number in the app to view your reservation, and it won’t show Pre-Check status. My Pre-Check number is in my profile and shows in the app, but according to American, because we don’t book directly with American they are unable give me boarding pass in app showing that I’m Pre-Check. This requires a trip to the Kiosk where I have to check in and manually enter my Pre-Check number and get a printed boarding pass. Push notifications are so far behind you won’t get a notice your flight is boarding until you’ve already (hopefully) landed at your destination. The one bright side is easy access to terminal maps in the app. But this app and this airline are in desperate need of an update in user friendliness..RedDirtNerdVersion: 5.11.0

Becoming less useful esp on the WatchI usually give an app 3 stars if it at least does the minimum across all platforms. This app does not execute it’s features at an acceptable level. Forgetting about the missing features (well documented in other reviews), the watch app is horrendous. It no longer has complications for Apple Watch (not Series 5 paired to to XS Max, anyway). The complication functioning correctly is incredibly important on travel days to keep current with changing gates and departure times. For as a long as I’ve been using the app (across multiple phones and watches now), the watch would usually display incorrect times after connecting in a different time zone. For example, when I go from Florida to someplace else and connect in DFW, the change in time zone wreaked havoc on the app. I would frequently be onboard my 2nd segment and the watch was telling me how long until my 1st segment had to land. That is just nuts... but that is if it would give me flight info at all. Approximately 25% of the time, nothing would update and / or I couldn’t even get my flight to come across from the phone to the watch. Seriously, AA?!.GumbyNVersion: 5.15.2

Bad experienceAA was my connecting flight to Aer Lingus and it was late arriving to JFK. AA flight was the last flight to Cleveland, and there were at least 5 passengers that were racing to the gate to board the plane. We all made it before departure time. They made ZERO effort to accommodate these passengers, including myself. (Airlines know who the passenger are and the flights they connect with and what time the flights land). Another flight to Cleveland with one stop was an option, but I was not offered the flight by the “gatekeepers”. I found out about the seats through the AA 800 number however by the time I got to the gate they would not allow me to board. Some of the gate keepers were extremely rude and unhelpful and would not even make eye contact.I spoke with a manager that would not help me (not “authorized” and I spent the night by myself in the airport, waiting for a flight the next day. The only reason why they got a two star is because we didn’t crash the plane on the way. I will avoid flying American Airlines in the future..TamClarVersion: 2022.19

Inconvenient and Behind The TimesAmerican, you do a great job with so many things, but check out your competitor’s app and websites compared to your’s to update yours and make them both more user-friendly and alleviate stress on your employees, especially during busy travel times. Unlike United’s app, you can not upgrade your seats, other than within Coach....how much money are you missing out on from your customers from people like me who are too busy to sit on hold for literally sometimes hours or await a call back for hours only to be put on hold for close to 30 minutes before you can speak to someone. Give your customers to do business with you how they want to and your competitors are already doing. This, I would think would accomplish the following: 1. Allow much of your customer traffic to flow through your most cost effective channel: mobile and web sites 2. Make you more competitive and attractive with doing business with consumers the way they want 3. Give your company more revenue by allowing busy customers to upgrade to premium seating or change flights easily and at the last minute, which you might not have gotten otherwise. Research this channel, and I’m guessing you’d see you are leaving a lot of money on the table. Until these things are changed on your app or website, I, and many I know, will choose a competitor for the majority of my flights even if more expensive due to the convenience and upgrade factor they have in their apps and website..NewiphoneLadyVersion: 5.5.4

App is terrible.I have used this app for years and it has been a reasonably good travel tool. However, recent updates have made it aggravating at the best of times and infuriating at the worst. Why, for instance, can I not quickly and easily find my account activity? Why am I constantly asked to login with my password when every time I do I check the box that says “Keep Me Logged In”? Why am I constantly being forced to update the app, seemingly every time I want to use it? And when I do, it is NEVER better! And I am forced once again to login with my password! Navigation is far from intuitive and user friendly. Simple tasks like adding my frequent flyer account number to a reservation was so difficult that in the end I gave up. It was less aggravating to write off the mileage/segments etc., than it was to try and add the number to the reservation. Perhaps, American, you should have your app developers take a look at United’s app to see how it should work. This simply strikes as a “don’t give a ####” app from a “don’t give a ####” airline..Brandspro1Version: 2021.07

AVOID THEM!I promise I will NEVER book with American Airlines again and I would very much advise everyone to stay clear from this company. I had a flight to Miami from Boston and that flight was extremely overbooked to the point that they had people sitting next to eachother in 3 seats . I had to sit IN BETWEEN two people in the middle of a pandemic. I couldn’t even move my arms without touching the other person’s . It was terrible. There’s absolutely no social distancing protocols on this airline . If you know you overbooked why not get a second plane ? Also have to mention the fact that I missed my flight going back because the lady said I can only have two carry ons(I had a small suitcase, the mini bag that comes with my suitcase and a backpack) I always carry those on on all flights I take( I usually always book with JetBlue and never had this problem) so I ended up having to pay $30 for a checked bag which was very upsetting . Bottom line this is one of the worst airlines companies and I wouldn’t waste my time booking with them again..Cake4200Version: 2021.01

Ms BIt’s hard to believe that you could make an attempt to have a connection and have 50 minutes for the connection on paper but due to the incompetence of the airport you would be left with 10 minutes to go 17 gates. That happened on April 19 in today’s interesting game is this trying to get out of Bangor to DC to Charlotte. Due to some unforeseen health related issue with someone I’ve entire flight was canceled I’m going to supposedly make it into DC and I got no suitcase. Now tell me how do you expect anybody to feel like that’s reasonable even if you’re staying in a hotel without a suitcase that’s that’s just not feasible. So now I’m waiting for it after I should be home in my home I’m waiting in DC losing out a days pay tomorrow while I’m playing games trying to get a suitcase just to change my clothes for tomorrow before I hop on the plane in the morning. I’m just telling you I’m not a person to be treated this way I understand that things aren’t always perfect but this double dipping trip with problems are not on both ends is challenging..Sallysue1203Version: 2022.9

DO NOT CHECK IN IN THE APP!!I was in Denver when I was about to check in for our flight home to PR next day. I went to check in as usual and the app CRASHED. So I tried to do it on the website. To my surprise, all our flights (3 connecting for 3 people) had been removed from my reservation. Took 3 hours to finally get someone over customer service. But before she could help me; her call got dropped. Next 3 1/2 hours I was once again trying to reach someone. By this time our original flight was in less than 8 hours. The second lady that helped me (don’t remember her name), took my phone number and stayed with me until she found the solution. For someone like me who suffers from severe depression, anxiety, And sleep disorder; this experience has been traumatic. I will not be traveling with AA any time soon. I could not sleep for 2 days, literally took me more than 24 hours to fix something American Airlines did. The day of our trip, our flights were ALL DELAYED. First one due to weather and the other 2 due to mechanical problems..GUAIRAVersion: 2022.06

Not too goodThe app makes it easy to view your reservations, but when you try to make changes like add seats or bags, it rarely works correctly. I tried to add checked bags to our first flight and was charged the $60 though it did not work. I later tried to reserve 2 seats for a flight through the app and I was charged the $38 on 2 different debit cards that I tried without it working. I had to call American Airlines both times and was told I need to wait for the charges to “drop off,” but I had to pay again in both instances to have the checked bags and reserved seats. Would have been nice to use the money that had already been taken out of my account to make the reservations but when you call AA, they claim that they do not even see charges made. All in all, very frustrating when you cannot use the money you are supposed to still have in your account until the charge “drops off.” Will not be using the app to make changes like these ever again..DuhcsdjnVersion: 2020.12

Customer service is a messI don’t usually rate apps or companies, but I’ve just gotten too many bad customer service reps from this company. They claim to give you the ability to pay for checked bags ahead of time (a lie). They change your flight 4 times before the flights and another 8 times mid flight (really happened on my most recent trip). Oh, and if you pay the extra price for preferred seating and boarding with extra leg room, that’s a lie. Paid $2000 for me and my 2 kids (2 and 6) and they moved my kids from being with me in row 9, to back of the plane row 23. Oh, the icing on the cake, the reason for this review, as of moments ago, I called (waited 2 hours) to cancel and use a cheaper airline that is direct with my preferred seating. They said “we won’t cancel or give you your money back over the phone, you will have to go online, try to cancel and then submit a claim and you “MIGHT” get your money back”…. Then they hung up, no further conversation. Have to do the whole process again, but online. DO NOT USE AMERICAN.Salt my soulVersion: 2022.19

DO NOT BOOK WITH THIS AIRLINEI travel at least a couple of times a year and consistently have issues with American Airlines. They scam you by not allowing you to pick your seat unless you’re willing to pay for priority. They have done this to me on several flights where they insist that it’s a full flight so they cannot let you choose a flight and then when you get there it turns out they didn’t let half the flight pick their seats and assign them at random. The flight attendants refuse to help you and when you call customer service they say you have to talk to the flight attendants. Like I said they do this on multiple flights of mine to try and force you to pay for the priority seating, which isn’t even nicer btw. Additionally their planes are outdated without phone chargers or TVs. If you’re going to fly cheap you may as well go with Spirit which typically cost less and at least allow you to choose your seat. This is very important to some of us, like me who is claustrophobic. ABSOLUTELY DO NOT BOOK WITH THEM FOR YOUR OWN PEACE OF MIND..Marsh61623Version: 2021.16

12 hours if waiting and 1 1 hour flight in in an 8 hour flight planApp is decent, updates are not always accurate but it does a good job. However American Airlines themselves has done a horrible job. Missed my first connection by 10 minutes despite leaving a 2 hour window between flights initially. I work it out to get a new flight plan in place and then get stuck waiting because another flight was late with several people who needed to make a connection to this flight. Despite being unable to do that for my previous flight. I am now missing my connection for the second time and will most likely have to overnight it because they won’t hold the next plane which is the last flight of the night. Gate people have been helpful but understaffed and under equipped. Hope the nonexistent compensation they provide does me some good while I hole up in the airport for another 16-20 Hours depending on which flight I try to get on next.Will AlwineVersion: 2022.18

I would give zero stars if possibleDO NOT FLY American Airlines So terrible it’s concerning! We had a flight that was delayed due to a hydraulic leak that the pilots missed during the pre check of the plane… the negligence of their piolits is concerning. Thankfully the baggage guys spotted it and reported the leak. Fast forward we missed our connection. Scheduled a new connection which we missed as well because they kept us in the plane as they attempted to have it repaired. Then we Stood in line to be told the only option was a flight the next day when someone else we had been talking to was given a different flight through United and Bahamas Air. We ended up having to book that same flight that was given to that other couple out of pocket as we already had our health visas and had scheduled events for our honeymoon the following day. We ended up spending our entire first day of our Honeymoon in the air port and on planes from 5:30 a.m until 10 p.m. The problems didn’t end their as our return connection flight was changed 3 times in 30 minutes. We ended up taking off an hour later than expected on plane that had a faulty AC system. Over all we had a terrible experience with American Airlines and I will never fly with them again. I am attempting to to get full refund for the flight we had to pay for out of pocket when another couple lane flight was booked by American Airlines. #terrible #dontflyAmericanairlines #americanairlines.Clewis8789Version: 2022.11

First class, not what you expected!Make sure your in the first few rows I don’t usually pay to upgrade to first class and there’s only 20 seats however because I was in row five I was the last person to get service. Essentials I wasn’t in first class but second class. Let me explain, when dinner was served there were two options chicken or pasta by the time the attendant came to take my order there was only one option chicken. Everyone in the first three rows got rolls with their dinner except row 5. When we asked they promptly brought out rolls, multi grain only which were as tough as shoe leather. Keep in mind all the other first class passengers had a choice of rolls that were fresh and warm. Lastly, all first class passengers had a choice of ice cream or cheese plate except me. When they arrived at row five they asked if we wanted ice cream. When I declined and asked for cheese I was told they were out. There isn’t any consistency between first class row one and row five. I use another airline when traveling from West Palm to San Diego.TdonatelVersion: 2022.19

Not User FriendlyI always use star alliance like United or ANA internationally and flying Southwest or United domestically. Regardless where you purchase the tickets, changing it or selecting seats can be done easily over the apps with extra fees or not! American Airlines is terrible esp with their shared partners. Calls after calls even with the original vendor where I purchased the tickets. Flight schedules changed due to airlines, and I couldn’t ask someone to help me with selecting seats until I paid the extra fees. Fine I did for the peace of mind and for not having to deal with your long wait to talk to unfriendly customer reps. Customer representatives were below average compared to other airlines and I was trying to be nice and courteous as I know they probably had to deal with many angry customers. I didn’t fly yet and I already made up my mind that I will never use American Airlines after this trip. Your business class customer service was a joke. Check out star alliance pls to see how easy to use their apps..MelF79Version: 2022.8

So bad I’m canceling my AA credit card tooI have 100,702 air miles on a citi AA credit card. To use these citi sends me over to the AA app. Well I’m not being given any options to use my air miles, only option is to pay. I called the customer care line it advised a 4 hour wait so I set up the call back. 6 hours later 12am they call me back. The lady has to transfer me to another department. I’m on hold waiting for the other person to come on the line for 15 mins at 12am. I got frustrated and I absolutely am canceling my citi American Airlines credit card. I have such a bad taste in my mouth from the experience, I don’t even want to fly on the airline as a result. Unfortunately, American Airlines, has a hub at the location and flys direct to my destination. I have set up 6 trips for the first 4 months of this year through chase rewards and Amex rewards. After my experience with AA app and it’s associated “customer service”, I will be using AA’s competitors for my travel needs. I had really good experiences with delta and southwest.Derek0000000001Version: 2022.01

Do not use to rebook for delayed flights!!!!I encountered bad weather and my flight was delayed. The app indicated that I was rebooked and confirmed on another flight. So far, so good. It showed other options which I selected and was confirmed on a faster way home. Nice. However, the app now showed that I was confirmed on multiple flights home but no seat assignments. That was confusing! I went to the gate and waited over an well an hour to get a seat assignment only to find that out that I would not get one. The service desks were closed so I walked around until I found an approachable gate agent to help. My luggage arrived home 4 hours before I did. Could I have traveled on the same flight as my luggage? Not sure. What needs fixed: 1. Allow users to see seat maps when rebooking. 2. Do not allow multiple confirmations. 3. Assign seats. 4. Give the user warnings if they are may be selecting a bad choice, such as a next day flight or an over booked flight. 5. Help users get to a agent when needed..FthgtiuVersion: 2021.04

Missing "Province" as option in check in.The check in process within the app allows me to specify that I am a Canadian resident with a Canadian passport and citizenship. However, upon entering my address, it requires a state to be entered and does not have a text entry option or any Canadian provinces..TarinalynnVersion: 5.2.2

Self centred !Please realize that we are NOT all US citizens!!!.SilverFox1515Version: 5.4.1

Entertainment on huge downloadWhen boarded you find out that you need an App that is over 100MB to watch entertainment. So only option is to download over mobile internet which is expensive for roaming travelers. This should be made available via the WiFi. Not well thought through..Albert KramerVersion: 5.15.1

Can’t submit + purchase not optimal for CanadianTried to join AAvantage. Got to the end of the process but could not submit with my iPhone X. Did my purchase as a guess, got to the end but could not buy my tickets. Had to redo everything in an another form..Virgule214Version: 5.8.0

Terrible UXEndless loop between AA app on checkin and terrible 3rd party app VeriFLY..Mp810331mdfVersion: 2022.22.1

Would give zero if I could1 . Trying to login to the app with my AA account, but the app doesn’t accept AA passwords longer than a small number of characters (the AA website does like long passwords). 2. The app refuses to allow checkin without uploading a vaccination cert, which it then refuses to read, and tries to make you pay for Verifly. All this while it says that you can still checkin (you can’t) and provide docs at the airport. 3. The “help” feature offers no help..112hgyuonvxsrpVersion: 2022.19

Stop making me use VeriFLYForces you to use an absolutely garbage app called VeriFLY that looks like it was written by a high school student. Completely garbage experience.Vimal NathanVersion: 2022.19

Most features do not workThis app does not work. Other than giving you basic information about your flight, you cannot check in if you are Canadian, you cannot verify your documents in order to check in and information you try and enter will not save for the next time you open the app. So, I was more frustrated using it than if I had not bothered at all. Furthermore, the Chat feature only connects you to a bot, not a human. So, totally pointless..MaraInToVersion: 2022.19

Terrible app, waste of timeI received an email saying to download this app to check in and receive my boarding pass…. After creating an account and going through the process there is NO option displayed to add my flight or check in. This app has key functionality blocked for some reason, very frustrating! Don’t waste your time with this gimmick.1GoldenKnight1Version: 2022.16

Garbage check in processMake sure you allocate 2 hours to check in on the app. AA uses a third-party app to verify your covid vaccination and testing details then they pass all of your personal health data around on the back end..Chris In T OVersion: 2022.12

Checkin doesn’t workThe app is telling me to check into my flight. But when I do, it forwards me to the VeriFLY app. The VeriFLY app only has a small number of eligible airports. The one I’m flying to isn’t in there, meaning I cannot check in at all. There is no option to check in otherwise. What a trash UX..SteamyDinkinsVersion: 2022.06

More appsSo you need veryfly app on top of this one to check in… and it keeps on bugging! Step up your game guys! Btw covid is not an excuse to get more information from me!.Frankyfrank86Version: 2021.12

This is a terrible app 👎This is a terrible app 👎.Transient_TartarianVersion: 2020.02.1

So badI’m flying woth Delta or Westjet in future because you can actually check in on their apps. Also, the American Airlines deaktop website is even worse!.FredPret_Version: 5.16.4

Poor scanner and no option to add luggagePoor scanner - had to correct my first, middle and surname. After checking in, no option to log back on and add luggage..DakopskiVersion: 5.16.1

Waste of time100 MB and only wifi download. This is ridiculous. Took for ever to download it using my on my data plan. On board you can not getting through the WiFi (wow!).ElgaluVersion: 5.16.1

Crap!I travel a lot for work and have apps for several airlines. I have never experienced one so poorly developed. There is no auto fill and the app wouldn’t move forward because I forgot to enter a field, which it does not highlight what you missed. Then when I finally hit submit I get an error message. What a waste of time..LA1974LaVersion: 5.15.2

Can’t select a seatIt’s bad enough that with AA, you need $$$$ to select any sort of seat..... but you can’t pay for this seat in the app because it only accepts a credit card with a US billing address! Why is this app even in the Canadian App Store?.Universal eskimoVersion: 5.15.0

TerribleI can't buy tickets from here!.Flyer not heartbreakerVersion: 5.14.3

Tf?Download is taking hours.Jeremiah GagnonVersion: 5.14.0

App stuck downloadingApp stuck downloading, no way to restart, resume or stop it..JshdianlwbdbVersion: 5.13.4

FailApp is able to search for and find available flights and show price, seating, cost, etc. unfortunately, it no longer seems to support actually booking and paying for flights. After the confirmation screen, select continue to pay, only to be rerouted back to the original search. Tried half a dozen times... same result each time. Too bad I can’t give 0 stars. :(.Displeased in norcalVersion: 5.13.4

Garbage appAfter all information is entered.. 3 times after repeated glitches.... finally it accepted data.. A credit card was entered.. But the app won’t allow POSTAL CODES.. only Zip code... it can not reliably scan the credit card. Hence no ability to make a purchase of upgraded seats..! Fields all exceed the screen margins... Overall I would rate it a -10.. UNITED Airlines app... KILLS this amateur app.PO'd at american airlines appVersion: 5.12.3

Where in the world is Canada on the appI seem to find every country here but Canada Makes no sense to use this app til it’s fixed.3wheels4meVersion: 5.12.2

Site freezesI just downloaded the app but can’t use it. It keeps freezing. Argh!.NosnobunnyVersion: 5.12.0

Poopy appDis app poopy.RayliottaVersion: 5.11.0

BadWow, this is terrible! It just doesn’t let me in, there’s a bug with the password, it doesn’t matter how many times I change it, when I try to enter by the app it never works..RTGLVersion: 5.10.2

Failed checkinVery bad experience trying to use this app to check in for a flight. After scanning my passport, I had to modify some fields that it did not appear to pickup properly. My checkin failed and it said I had to check in at the airport. Contacted phone support and they informed me that because of the bug causing the passport scan to not function properly, I am ‘blocked’ from checking in online or from the app and can only checkin at the airport..Cromartie79Version: 5.9.0

Useless developerI typed in my first and last name and it kept giving me error messages: “Only letters, hyphens... (etc) are allowed.” Tried it several times. Letters only. Then scanned my passport, it got all the data in, then gave me the same error message when I tried to proceed. Couldn’t check in online, which is not good if you’re in a rush to catch a flight..Alirizvi75Version: 5.6.5

I wouldn't bother downloadingThis app is just horrible. It freezes up so much you can't even fill out forms. Get a paper boarding pass..[email protected]Version: 5.6.0

This app is terribleThat says it. It order dates day,month,year - but I can’t set the proper day and month until I reset year! Why? Asks to double enter passport info! Why? I can’t enter my Nexus card! Why? Just another way American is a horrible airline. If my customer hadn’t booked this trip, there is no way I would be on this airline..Bull.ShtVersion: 5.4.1

Form over FunctionSure it looks modern, but the usability is nearly non existent. I consistently find myself lost, on broken pages and unable to even obtain a boarding pass. If you want an application which looks great, you're nearly there. But if you are looking for any functionality at all, try another carrier. Somewhat of an embarrassment. Where was the QA team on this one?.StrobsVersion: 4.5.1

Looks good but not functioningI can't add or search my confirmation number I hope I don't have to print everything 😡.DeryckBeeVersion: 4.3.0

Can't paste into the password fieldA conscious decision. It discourages the use of password managers and encourages bad passwords. It's a silly decision in 2016..NdsncncVersion: 4.4.0

Can’t check into U.S. to Canada flightThere appears to be a bug present which is troublesome as I’m a frequent flyer between the U.S. and Canada. When flying a U.S. to Canada flight, e.g. Chicago to Kitchener, I’m unable to check in using the app. The app forces me to enter a U.S. temporary address even though I’m departing the U.S. and I’m a Canadian resident, before the confirmation button appears at the bottom. When I enter some address in, the button appears, but when I click on it, I get an error saying that I have to provide the address, which I just did. I can’t proceed. I have to go to the American web site to check in..KrakatosVersion: 4.2.0

WorstForms loose fields, submit does not work After asking for country of residence still gives US states for another country.SpandasVersion: 4.3.0

Crashes after updatesCrashes after updates And wont launch.PierrerionVersion: 4.3.0

Ne fonctionne pasSans compter qu'une charge estapparue à mon compte PayPal et je n'ai pas réussi à réserver de vol..AnnielussierVersion: 4.1.0

The worstWorst experience ever. Forms don't works. For instance, they ask to enter the passport number, but doesn't not allow letters. Bravo! You really now how it works..LothannVersion: 4.1.0

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