Fly Delta Customer Service

My original flight 3/9 was canceled from JAX to RIC via LGA and Delta rescheduled me on another flight via JFK. Then my departure from JAX to JFK was delayed so much so that my arrival into RIC was being further pushed back. I was given the option to change my flight at no cost which I opted to do but I was not able to see what seats were available. I thought at some point I would be given the option to see available seats prior to finalizing the change but that never occurred. After accepting the change I found I didn’t have a seat assignment on the departure and I was assigned a middle seat (which I despise) on the connection. A passenger should be given the option to see what seats are available before making a change. I can assure you had I known prior to accepting the change that I would have to wait to be assigned a seat at the airport and that I would only have a middle seat on the connection I would not have changed from the rescheduled flight. Then to add insult to injury I used points to sit in Delta comfort from JAX to LGA because of the length of the flight. I no longer want to use points on either leg of the flights via ATL and I sincerely hope my points will be deposited back into my account. I had aisle seats (which I prefer) on both my original flights and I’m very disappointed I don’t have them on either flight tomorrow. I apologize for such a lengthy message; I didn’t expect to have to deal with flight changes that would disrupt my trip.

I had an opportunity to upgrade for a flight and was traveling with another individual. On my app, the seats weren’t available, but was showing availability for who I was traveling with. I tried contacting Delta to discuss the problem and they were unsuccessful with helping and said that they couldn’t see any availability from their end and to check the website. The person that I was traveling with was able to see availability and called to request the seats since we were both traveling on the same flight together. We were told that they would give us a voluntary change since it didn’t show availability on my app. The person I was traveling with didn’t have medallion status and was able to see first class tickets available for the first leg of the international flight, but wasn’t able to upgrade to first class on the flight home. However, I was given the option to upgrade to first class on the last portion of my flight instead of the international portion. I then was told that in order to upgrade, I would have to upgrade the entire flight. I thought that was ridiculous because I didn’t have to do that going on my trip. I had regular seating and then first class for the longer portion of the trip. I should be able to upgrade regardless if it’s available on another person’s app and we are traveling together and both AREN’T MEDALLION MEMBERS. How ridiculous…

Thank you to our flight attendant Tim on our flight July 19th from Salt Lake City to Jackson Wyoming. Our connecting flight from Atlanta landed at gate A14 and our connection was boarding at gate A42 with less than 30 minutes to travel. Our daughter had to wait until last to exit our flight to Salt Lake since she required an aisle chair to transport to her wheelchair. Once transferred my wife and I who are senior citizens had to run(best as we can) to the other gate. As we got closer the attendants who were to board her came rushing and said they are closing the door and you’re going to miss the flight. They did wait for us and we were boarded. Immediately our angel flight attendant Tim arrived with 3 bottles waters and was just so kind to all three of us. Several times during this short 35 minute flight without service he came to check if we were alright. Upon landing we were again waiting till last to exit and he engaged us again in conversation and my wife verbalized how frustrating the day had been with my daughter receiving an unwarranted complete physical frisk of her entire body and a meticulous wipe down of her entire wheelchair ( it’s a manual)I suppose for explosives. He stated that unfortunately sometimes the frustration travels experience are lost on those whose job it is. As we were exiting to the ramp to ground at Jackson Hole he grabbed up our carry one and assisted down the ramp! Thank you Tim for being a saving grace to an otherwise frustrating experience. The Shearer’s.

After several lights changes since the time I originally booked, my international layover went from 1 hour and 45 minutes to only 40 minutes. A 45 minute layover for an international connection is not enough time, especially as I am flying with a family of five, this forced asked to switch flights. In doing so, I lost the upgraded seats I initially used points for. This would not have been a big deal, but it is highly disappointing that delta would not reimburse you for the points lost due to a change on their end. This policy really needs changed. In addition, the four hour plus waiting to talk to a representative force me to try to utilize the chat function. Even though I know I was able to speak to somebody relatively quickly, I made it all the way to having new flights but the person I was talking to left the chat. Waited a while and then the screen turned out causing me to start over. OK I thought, disappointing but just a fluke, but what do you know it happened again. The second time, I am mediately typed “representative“ and then we can immediately going through the process with a third agent. At least this time all the previous chat information was still up for her to review instead of starting back from scratch. The system need some bugs worked out, it’s also very hard to read on an iPhone.

Let me start by saying that I am not one to complain. Something very drastic has to occur before I become irate. Delta has managed to bring that out. This review is in reference to I recent trip I made from West Palm Beach to Cleveland. (both going and coming). To Cleveland: 1st leg to Atlanta….unknown 1 hour delay, 2nd leg, no flight attendant. Another 1/2 hour delay. I’m sure we could have taken off without a peanut distributor aboard. Return trip: 1st leg….1 hour delay which made the connecting flight impossible. (This delay was texted to my phone 1 hour before I had to leave for the airport).American Airlines had a seat that could have gotten me to West Palm, but Delta could not access that information in their system. Now I’m stuck in Cleveland overnight with a new flight that leaves at 6 am. They gave me 3 options for hotel reservations. 2 of them had shuttles that ran to the airport from 8 am to 10 pm. 1 of them had NO airport shuttle. My flight leaves at SIX! I won’t get into what happened next, just know that Delta could care less about how their customers are inconvenienced. If I wanted to get home the next day, I would have booked it that way. Now I’m hoping my rebooked flight has no issues. As a side note, they issued me a $25 food voucher, that didn’t work. I was also on a Delta flight 3 months ago with the same flight crew issues. I wish you luck if you choose Delta for your next adventure. Trust me….it WILL BE an adventure.

Our flight from Tucson to Minneapolis on April 27, 2025 got delayed which in turn was potentially going to cause us to miss our connecting flight to Omaha. The Delta app was already trying to re-schedule us on an alternate flight the next day. We were holding our breath and getting ourselves prepared to run from Gate F to Gate A(at least try to make it). We took one step off the plane onto the jet way and there was a Delta representative there with our name on his phone. He escorted us immediately through the service door, down the stairs and whisked us away in a Delta vehicle and got us from F gate to A gate and escorted us up the steps through the service door, onto the jet way and onto the plane bound for Omaha. We couldn’t believe this wonderful treatment. The Delta rep that escorted us has been with Delta for 30+ years and, to us, was an angel who got us home after a long day of travel. We felt that we didn’t deserve this most special treatment, but were so grateful with this Delta rep’s special care and concern. We were so stunned with Delta’s amazing treatment of us that we forgot to get the gentleman’s name that made a huge impression and is the embodiment of service. Delta, you should feel so proud of this special employee of thirty years. Thank you again Delta, we have told so many people of the amazing story of service that we experienced!!

I just recently had a flight from Houston to Atlanta. The flight was originally meant to leave from Houston around 1pm but was delayed for more than 8 hours, not taking off until 9:45pm. The flight itself was pleasant though and we landed in Atlanta around 12:30am. After we disembarked we were greeted by a very kind representative from Delta who provided excellent information, service, and communication to those of us who had connecting flights that we had missed. I watched her take wonderful care of a family before she got to me, and gave them great advice and counsel and they walked away satisfied and encouraged. She then had a pleasant conversation with me about manners and integrity as she booked me on a new flight for the next morning, she then confirmed that I had received two food vouchers and a hotel voucher and even walked me through the process of booking my room. She had the kind of customer service that marks your memory and it makes want to come back for another experience. I believe her name tag said Bahati. If she could be recognized by this comment that would be wonderful because she truly deserves some form of recognition. I’m sure that I am not the only customer who she’s helped to that degree. But the experience at the Atlanta Airport was wonderful because of Ms. Bahati and as a result I’ll still travel Delta wherever I go.

It was shortly before 6:30 a.m., the pilot seemed to be taking the long way to taxi, it was very dark outside but I have flown out of our small airport enough times to think it peculiar, the pilot came over the P.A. announcing that the plane was pulling to one direction and he was uncomfortable taking off. While everyone was disappointed I didn’t notice anyone being rude to employees. The employees kept us abreast of the situation and made every effort to accommodate everyone’s travel needs. I had planned plenty of time for my trip so I laid back and let everyone try to make new arrangements. The employees were kind and professional, they made every effort to get passengers on their way. Sue at the counter made arrangements for me, provided me with food vouchers and I believe truly went above anything I had ever witnessed in similar situations. I received a text saying that I was scheduled to land in Detroit at 4:02 p.m. and my connecting flight would depart at 4:03 p.m. Sue reschedule my flight for tomorrow…it was more important to me that I have more legroom than arrive at my destination today. Everyone at the Delta counter can be proud of themselves for how they handled a difficult situation! I am grateful that the pilot decided not to fly since it turned out to be a hydraulic problem. The employees kept us well informed. Some people needed to get out right away and they were booked on another carrier (well done!). Delta Airlines should be proud of how their employees went above and beyond! I truly am grateful.

In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!

Our flight was cancelled in advance but we were not notified. The App showed it “On-time” at several check ins on our trip from home to the airport. We left home at 12:40 and checked the flight status on the drive to parking, on the shuttle to the terminal, in the security line and after we got through security. At every instance the app was properly refreshed and re-loaded and we were told the flight was on time. It turns out the flight was cancelled at 12:47 shortly after we left home. Delta sent an email but did not send any in-app or text notifications. Their app also failed to show the cancellation at every stage. It’s sad that Delta is considered a good airline because it would be so simple to have their app display correct information. No compensation was offered and our flight was rebooked to today, which also got cancelled at the gate. Delta has so courtesy rebooked us on a one way flight to New York. Too bad our flight was to Tampa. Customer Service has been on hold for 3 hours. It started at 82 minutes and 3 hours later the hole is still 80 minutes. I wish I had some good feedback and know this happens to many others but a simple notification could have saved a lot of frustration. Fingers crossed we can go on our vacation and salvage the rest of the week after 2 days lost.

I only fly 3-4 times a year, but when I do, I always fly Delta. This year we planned a family vacation to a Bahama Island where meat and grocery is very expensive. We planned ahead, paid the additional baggage fee, and our bag of perishable meat did not arrive. Over 48 hours later it arrived to our tropical location. The rancid smell of meat was not something I cared to experience every time I used he bag. When I reached out to Delta they credited the baggage fee and initially indicated they could reimburse for perishables. However, this wasn’t perishable until their employees neglected to load the baggage or Delta couldn’t accommodate he checked baggage. So, 48 hours later my meat arrived to the tropics. The $200 worth of meat was bad enough, but my soft sided cooler and luggage was also ruined. Delta overbooked flights all the time and offers $500 credit vouchers, yet they couldn’t offer anything for my loss, which occurred at their expense because I planned and prepared for the flight. After a few follow up emails I was given $100 travel credit. A bit of an insult since I have to buy another suitcase, replace the cooler, and the meat on Spanish Wells was three times the cost in the states. Thanks Delta for taking care of a loyal customer. It’s unfortunate I am not important enough of a customer since I only fly 3-4 times a year that your could not accommodate the $250 credit I asked for as reimbursement for our troubles. That honestly seemed like a reasonable accommodation considering it was less than my travel expenses to make a great holiday for our family.

Usually I’m super humbled and just glad to get home. But this time feels different. I felt like you treated us like trash…. And this time it was clearly your fault…! You cancelled my flight because you didn’t have a flight crew. You told us minutes before we were suppose to board. I called and you said you would call me back in an hour. I noticed other routes I probably could’ve taken to get to my destination, but you did not provide the proper amount of help physically or digitally in quality time. I know it’s difficult to control people’s emotions but I worked hard to stay humble. We finally got seat assignments on another flight for much later that day.. you degraded our seats to Delta Comfort. My question for you.. How can your systems decipher alternate routes much quicker and send info to us digitally so that we are not waiting in emotional lines with dissatisfied customers and stressed employees. Also.. I’m a Gold Medallion member. Although that feels like that doesn’t mean much these days… It would have been nice if you offered us passes to the lounge, at least. I would’ve paid for them, but you don’t offer that anymore as well. I feel I’m owed more than just the balance difference between my original first class ticket to Comfort +…

I am a kid who loves to fly on airplanes, and when I do, I usually fly Delta and always love my experience. I am in love with all things aviation and try to fly as much as possible. I enjoy browsing route maps and the planes on those flights, and especially with Delta. However, I can only do this through the website and magazines on Delta’s flights. I also enjoy looking at the new and upcoming routes which can only be found in the magazines, and the airplane routes that can be found just on the website. On the mobile app there is a section to view Delta’s fleet, but there is no option to see which flights are flown by the planes. I’d love to have a mobile route map with current route updates and plane’s used with a click of a button on Delta’s already amazing app. My suggestions are to add a new menu for a route map. There, a route map of all routes could be shown, or from select cities, with varying colors to identify constantly operating, new next month (like in the magazine), new in the future (like in the magazine), and seasonal routes, with a seasonal route option to show the operation time interval. It would be nice if each route had an option to show the scheduling, fares, services, planes and their configurations, and if it’s a codeshare and the airline operating the flight. In the Delta’s Fleet section of the app, it would be cool to see a menu with each plane and configuration showing which flights are available with each plane. Thanks for taking the time to read my review. I really enjoy Delta Airlines, and this would make me be in love with them even more. I hope Delta’s team can incorporate at least some of my suggestions into their great app.

I booked a discounted flight through Delta to attend a family wedding. My departing city was Milwaukee going to Dayton. My connection was in Minneapolis. The Minneapolis plane was late getting to Milwaukee due to weather. There were 93 passengers who where connecting to other flights in Minneapolis. The gate agent in Milwaukee was rude and told all of us we would make our flights. No true. The flight crew made extraordinary effort to ask passengers to allow us connectors to get off first. More than 100 passengers stayed seated so we could run! Amazing people. I ran to my gate only to be told my 6 minutes prior to departure wasn’t enough the flight was gone!!! I had a discounted ticket from Priceline and rarely fly Delta that is why they didn’t wait for me!!!!!! I had to wait 2 hours for the next flight. The next flight say on the tarmac for 10 minutes waiting for a passenger connecting from Chicago. He sat next to me and told me he is a business traveler and near a million miles. I experienced the worst of Delta airlines. I was not worth as much as the business guy next to me. Delta refused to help me but I was the relative to 3 grandmas who were over 80 meeting me so that I could drive them to our hotel. These ladies were left in Dayton to fend for themselves speaking very little English because I wasn’t valuable enough for Delta to wait 2 minutes for me. There are over 100 guests at my family wedding and I will make a point to stand up at the reception and tell the story of how Delta would only wait for platinum member not someone like me who rarely travels. I will implore that they never fly delta again!

I have had the worst experience with delta this far. Delta staff were not accommodating and refused to assist me at the self baggage line in the Nashville airport. So I waited in the regular line for 35 minutes before being waited on. When I got to the counter the man told me I was five minutes late and so I would need to reschedule or try and take my full size bag through security. This would have never happened if the self bag drop line was open. I had to throw away over $200 dollars in items due to the liquid limit, and to make matters worse was greeted by someone at the check in gate that laughed at us and proceeded to lose my bag. When I arrived at my destination in London I was told my bag did not make it and was in detroit but they would have it to me in London the next day. This did not happen. I was promised by Bobby they would deliver Sunday night but when I called they refused to deliver my bag and forced me to pick it up that next morning knowing I had a flight that departed at 7 am. This was a problem because they did not open service until 5 am and took over an hour to assist me. By the time they came to the gate and let me grab my lost luggage it was 6:10 which only gave me 50 minutes to get on my next flight.

I have flown domestics weekly for work for more than 15 years. I am a die hard, dedicated Delta fan. I think I fly more hours to an some flight attendants. Of course there are the occasional delayed flights due to mechanical or weather which no one has control over, but the frequency of those inconveniences have been a small percentage compared to my total travel flights. I once took 2 days off work to earn MQMs. I flew from Orlando to JFK to Amsterdam to Johannesburg South Africa. I spent 23 hrs in Johannesburg and flew back. And I did this crazy long trip so I maintained my Diamond status for the next year. Other airlines don’t come close to the consistent customer service Delta provides. I love the Delta perks they offer with Diamonds status. Things are different since COVID and I don’t get upgrades like I did previously and I don’t care for the Sky Club wait lines in Atlanta but again those are minute compared to incredible service Delta provides. I could easily book with another airline and get many more direct flights but I chose Delta and go thru Atlanta every week. Pretty sure I’ll have to go thru Atlanta when I die. Thanks Delta for making my weekly travel more enjoyable and something I can rely on every week.

Flights were great and on time! However the rudeness of 1 flight attendant was enough to really upset me! I had a regular sized carry-on, boarding a smaller plane. Same plane I had already flown on, and my bag fit fine. She stopped me as I was boarding and asked why I hadn’t gate checked my bag. I had my work computer and a few other items I may have needed in the bag. It looked like she was going to open my bag as she said, “Let’s just take out that computer and check your bag.” I said “I’d really rather not do that. I flew out on smaller plane, and it should fit - nothing was expanded.” Her response was, “Well, fine! But don’t come back up when it doesn’t fit, just fly with it on your lap, I will not stop boarding for you!” I was dumbfounded! It fit, not an issue, but she may have been the rudest flight attendant I ever encountered! I was a little shook the whole flight. I sat in Comfort +, and she had 1st class, and she was sickeningly sweet to her passengers. It came across as fake and over the top. Good for them! She sure left a sour taste in this flyers mouth… I flew from DTW to CHA on Friday, March 28. Figure out who she is and give her a different job! She’s not good for your brand!

Upon arriving I lost 2 hours of valuable time. I was asked to check my carry on in at the gate. The reason I had a carry on was to be able to get to my final destination as quickly as possible. First, I had to travel within the airport quite a distance to baggage claim. Then after standing and waiting for my “carry on bag” which never came on the delivery system and everyone had left I had to find a an airport employee to help me. He helped me install the Delta app which took more time to let me know that my bag was still on the plane ( what the app showed!). Then I had to stand in line which was extensively long and not moving for lost baggage claim. After 45 minutes of waiting. I had someone hold my spot and went to look on all the carousels in the area to find my bag was on a carousel that was not associated with my flight! Thankfully, I didn’t have to wait in that line any longer. However, I still had to pick up my rental car, the weather went from bad to worse and I had to now drive a long distance in the dark on top of it not familiar with the area. I have difficulty driving in the dark especially with the snow storm and ice that was worsening! First time flying Delta in many, many years. Not what I would have ever expected to experience.

Our experience on this trip, with Delta, has been very disappointing. Originally our flights were from Salt Lake city to Atlanta, and then a direct flight back. We’ve had a family emergency that made it necessary for us to fly from Atlanta to Portland Maine. We thought we would just change that last leg and they wouldn’t charge us extra for that. But, they canceled the whole thing, we were not sitting by each other on our flight out, which I don’t understand why they needed to even touch that. We had not as comfortable as seats and it it did it up being significantly more expensive. Then-as I was checking in, they offered us comfort+ for nine dollars a seat and we felt like that would be great for our FIRST leg which is from Atlanta to LaGuardia. So I signed up for that, which was a little frustrating, because it was not responsive. After we signed up, it shows our flights, and we realize that it wasn’t the first flight like of the flight. It was the second. We were hoping to get the more comfortable seats on our first leg which is our longest leg. It just doesn’t seem like deltas Customer service is as good as it used to be.

Delta made an equipment change so my seat was down graded from economy plus to economy. I was wait listed for one of three available first class seats using my regional pass and Platium status awhile ago. My origami flight was booked lax to Westchester in economy plus, when my ticket was changed lax-jfk the agent apparently booked me in economy and did an automatic upgrade due to my status to economy plus. So Delta feels this down grade is ok! As my choice airlines and platinum member I thought there would be a possibility of just upgrading me from the waiting list to a first class seat which is available since the economy plus seats are full. Why spend 100,00+ on my Delta card if there is no consideration in maintaining my booked seat. I’m upset and disappointed in the change that was made due to your equipment change. When there are options to help out a customer maybe Delta revenue should not be it’s only priority. During COVID you did not want to refund my dollars on flight I was not able to take but offered credit which I’m still holding. I’m simply disappointed that now that I’m back flying my experience has been negative and disappointing.

The problem I was facing on May 14th was the screens at the Gainesville airport weren’t matching the app and most of the screens were blank. Communication was far few between it made me nervous of flying. There was a rather impatient person at the airport barking he had a meeting at 10am last night the fact that we all have priorities and destinations it made my anxiety skyrocket to the point I had to rebook. Saw most of the workers going around the airport it wasn’t until 7:12pm to 8pm they finally redirected the timing, but communication was just awful. The only thing right was the young man who was on top of my rebooking did everything he could to make sure I had a flight back home and the person who checked my luggage into the airport. I’ve flown with delta airlines for my first time and I stand by them to do the greatest possible travel experience last night was my first bad experience. Safety of travel is making sure the aircraft is tip top shape and not running ragged it puts lives at risk. Listening to the news lately about the crashes makes me say this, “do better because I’m counting on you for the sake of my life and others.”

We always travel Delta. Best and friendliest employees. However on October 7, we had a flight out at 6:50. Unfortunately we arrived five minutes (6:00) after check in. As you know very few flights go out of Albany, in fact this one was the only one until noon. The young man would not help us at all other than yelling we had to leave and come back later to rebook. The ladies in the security check suggested our luggage could be checked there and added but he refused. He was very rude ! Additional we had a connecting flight in Atlanta that we would be missing. We are almost 80 years old and don’t travel frequently. He told us to wait until 9:00 so we could rebook for the 12:00 flight to Atlanta and connect to Denver. Of course now we would be Main cabin on standby. The new flight to out of Atlanta to Denver gave us only 45 minutes to get across the Atlanta airport. We both have had back and knee surgeries and had originally made connecting flights with plenty of wait time between flights. So we got on the 12:30 plane and we’re told they were running behind due to traffic at the Atlanta Airport. We were so concerned about making Denver flight and on standby. We get to Atlanta and start walking from D gate to A gate with 15 minutes to get there. Then get a Text that says our Denver flight was leaving early. We almost just gave up. I walked as quickly as I could leaving my husband to walk slowly due to health issues. I made it to the gate as they were about to close the door. The attendant there was absolutely wonderful , held open the door for both is us! Gave us a seat in main section. Atlanta was wonderful! Thankfully our luggage made it to Denver with us. In conclusion, all other Delta airports were great. The smallest and least busy airport - Albany has the rudest , most uncaring manager who needs to change his attitude! Paula and Gary Reed

I love flying with Delta, and the app makes it easy to book flights and locate your boarding pass. My only wish is that Delta implements an optional security feature to prevent those from hacking in. Not everyone flys often to find the feature worth it, so I say optional so a person can make the best decision for them and their travel needs. Reason being is that Delta has plans for international travel to store important data such as passport, other government issue documents, and credit cards such as FlyReady to make traveling easier. My question is jow can I stop someone for accessing my account remotely and changing my password and stealing my information? I CAN’T and unfortunately, my account has been compromised before where someone has done so. I have complained and put cases in but no resolution. Delta could really provide ease of mind for those who would like to store their information within the app so they do not have to continue to upload documents everytime they fly internationally. It eliminates the hassle and things to worry about when traveling or not traveling. If Delta added this, I would give them a 5 star for this app!

I have flown delta anytime that I fly. I always get great service and never am left out of the loop if something goes wrong. Of course there are things out of their control like weather or a Unexpected breakdown. I have about a total of 1.6 million miles flown with them. The worst experience was when a planes brakes broke while landing and it was the last flight to my destination for a couple days. They are great to their long term and loyal customers and make sure they go out of their way to make the situation as easy and seamless as possible and of course give you free miles. I was stuck in the airport with my party of 4 people with me. Getting 4 people together on a substitute flight is near impossible for any airline. My party and just a couple of other people who I didn’t know were stuck and most of the others gave up or got on a substitute flight. I called customer service and they assured me they would have this taken care of and would call me back ASAP. Well I got a call within a hour and they said they are sending plane to get us taken care of. They flew a plane all the way from Atlanta for my party and the few other people waiting. They flew a plane to the airport I was at for about 7-8 people who stayed and were there for several hours. The plane arrived shortly and it was a full size normal jet with tons of seating for 7-8 people and got us to the right place. They most definitely lost a ton of money to fly so little people on a aircraft that could hold at least a hundred people and offer you miles (about $500 each in miles dollars) for the inconvenience. For a company willing to lose that much money to make the situation right is another reason for me to be a loyal customer and always recommend them to anyone. Amazing staff and great service as always. Yes it was inconvenient but they have never let me down. Way to go Delta!

I would like to express my sincere appreciation for Delta Airlines. My experience with the airline, from the initial booking to the conclusion of my trip, has been exemplary. Nonetheless, I feel it is essential to address my concerns regarding the wheelchair service. I had requested this service prior to my journey and was informed that I would be contacted concerning a prior trip, with the possibility of compensation or an alternative travel option due to the manner in which the situation was handled. While I have not previously shared my concerns, I believe it is crucial to acknowledge the dedication of the employees. The pilots demonstrate exceptional skill in navigating and operating the aircraft, which instills a sense of safety in passengers. Although I prefer not to focus on minor issues, I am of the opinion that there are specific aspects of the overall experience that could be enhanced through careful review and consideration. I would be more than willing to provide my insights and suggestions to contribute to improving the travel experience for all passengers. Please feel free to reach out to me for further discussion.

I am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!

I love to travel with delta with my family I had the best experience and the crew it was very patient, pleasant and efficient. I had to stay for 3 more days in the airport due to Microsoft technical issues and my firts flight was supposed to be with Latam but they sent me with Delta was traveling from Orlando to Atlanta, final destination Buenos Aires. Since I started the changes with Delta the people were so nice and helpful. We wait but the most important thing happens when they were delayed in Atlanta because the crew was working overtime but they almost delayed our flight more but at the end we departed thanks to crew and pilots they decided even though they were con from a recent flight to travel with us to Argentina a 10 hours flight I was so grateful and thankful for these they decided to leave everything behind and put 10 more hours just to take us home just for us. Since then I know that traveling with them is always best option for my family. Thanks you to the crew and all the people that worked for Delta Airlines.

Lets me check in online. Let’s me pay for my luggage and it is like everything all in one. Must get. I wish I knew if this company sooner

Easy to use, no issues

Excellent Service! Home in the sky!

Easy to use and less clicks to get things done

Open app. Check in. How it should be.

Love the app! Saves time and energy!

I can do everything I want to do on the app and it’s very responsive. 4 stars because it sometimes gets weird with my login.

Excellent company, with great people.

Quick easy

Easy to use and very reliable

The app is functional and easy to use. I highly recommend it.

The app has been upgraded and the general experience is more intuitive and checking is quite easy. Love this!

Thank you

Delta rocks

Good and good

When transiting through make it easier to add a fake contact or fill in the information automatically

This was my best experience with an airline in terms of accessibility, change in flights and customer service! Thank you !

It’s a boomer because we wanted to pay extra to have extra room sets but the system has a bug and did not accept the payement. At the same time, to pay for luggage’s was not a problem. Tried 10 times and verified with my credit card- the problem is with the app. May be only for transiting travellers? (The system asks for a valid state even if we only transit US). Otherwise, Checking-in was not a problem.

Patiently waiting for a D1 upgrade one day

Excellent service 10 out of 10

Having your boarding pass in your wallet and all the travelling info in the app makes it very easy to travel.

Super helpful via text msg chatting.THANK YOU, DELTA SUPPORT!

I love Delta App, so user-friendly. I hope to always fly via Delta Airlines from Toronto to New York City.

I found this app is very easy to use and convenience.

Great customer service, fabulous online app check-in. And superior customer service. Thank you, Delta.

I travel a lot between Europe and the United States and I am American. Due business I have to change my reservations frequently and it used to be easy through the delta app. However the last several trips I have not been able to access the delta apps and make changes period. I have had to have the grueling experience of spending hours on messaging delta to see what options I have. Because for whatever reason I am blocked out of making changes period online. This is most Inconvenient and just a pain. Other than this problem I love the app. Another issue I have had is paying for Delta One and because of “operational issues” I have ended up sitting in the very back or losing my Delta One paid seat to a person paying more. I have lost plenty of money two times now and paid close to 3,000 for an 899 seat I got a 50 dollar refund but that is it. I bit the bullet and sat in the back for the Delta One Leg. On the return trip I sat in Premium Economy but asked for an upgrade to Delta One since I lost the seat on the first leg. The answer was “No.” the delta One seat was left empty, as I noticed the empty Delta One seat while using the restroom. Makes 0 sense. For those who do not travel much this may come across as trivial, but I assure you that after you fly overseas every other month it gets irritating.

I’ve had a regular issue now with the app where it freezes for a long time when connected to inflight WiFi. Pages take a long time to load and it doesn’t give you an option to cancel the request and go back while the app is processing. You have to close the app then reopen it. Sometimes not helpful when you’re trying to hold your place after you go down a few links in page. Another issue I have that is extremely frustrating is the Standby and Upgrade list do not match for my flight. On the boarding pass page it ALWAYS (even if I delete and redownload) says the same thing: I’m “67 of 2. seats remaining: 0” and on the trip page it will say the right info ie “2 of 13 seats remaining 23”. However on both locations, when I select Upgrade/Stby list it opens a page that is entirely blank. Deleting and redownloading the app helps, but that’s a really annoying solution to have to execute every trip. Lastly, I think it would be helpful to 1) make it easier to find the flight status page (also if my Skymiles has a trip attached to it, auto show it in flight status so I don’t have to look up the flight #) and 2) add some more info into why a flight is delayed on the flight status format. Other airline apps do a good job of this (one in particular) and it actually helps. I’ve seen customers complain less about delays because they can understand why it’s happening. Adding STBY list to flight status’ on the same day would also be nice to see so it’s possible to tell if that flight could be an option. I know same day Stby is taboo but it’s helpful in scenarios when a traveler’s schedule requires it.

I’ve noticed on the app and online for delta, there are so many errors that happened when I was trying to book a flight. For some reason, the app and website automatically creates typos in personal information, including the names, phone number, email addresses. All these things keep changing when I go to purchase tickets, or to checkin for flights. The app added extra random letters to my email, and name. I had to go through the process of calling into customer service to fix one of these typos on my ticket, because it added an extra letter to my name and didn’t match my passport. Took over an hour to fix, but the call center customer service rep was great in helping me fix. The app and online also have big issues when going to buy tickets, change a flight, and to check in. It replaces letters and characters in the personal info. And when you fix it and submit it, it takes you back to the same page, with the same errors that aren’t corrected and won’t let you proceed with the changes you made, to finalize the checkin. Another issue when purchasing the tickets, they need to have all the information in regards to your flight info, dates, times for the flight you are selecting. I felt like some information was missing when I was looking and selecting flights, resulting in purchase of the wrong day. Just including all the details and information is a clearer way for customers would be helpful and result in less user error.

We have had our flights to and from our destination twice with one time changing airports on us. Since we used mileage, a free certificates and gift certificates 4months before our trip we call customer service to help us book. Our experience at that time was excellent. We were accompanied for all of our requests including booking our seats. Two months later our flight times were changed which resulted in loosing our assigned seats and not being able to add seats without paying extra for 2 people for a total of 6 flights. That said we were given the run around by CS that they could not do anything until we checked in. So come to find out we could not request any change in seats until we were at the gate. We are of retirement age and my husband is disabled so it is best for us to sit together. The last change was not only the time change but airport change. After calling CS 5 times 2 days prior to our return to let them know the airport change was inappropriate I was told someone would get back to me multiple times however no one ever called me back. CS did say it was Deltas mistake and they would get back to us. No one got back to us however we received an email the morning of check in showing our original airport. Now we will have to try to again get seats together for our 2 legs of our return trip at the gate. The hassle and anxiety of our first trip since COVID-19 has not been enjoyable. Shame on you Delta!

I’m a loyal and long time delta customer. I’ve had my normal travel issue throughout the years (weather, flight cancellation etc.). Yet the past week with delta has been the worst of my tenure. First the app is not working properly when I tried to check in via my phone on my outbound flight it tried to charge me $180 for my free luggage. Then upon arriving at the airport we ran into a similar problem. Fortunately the ticket agent was experienced and resolved the issue with limited amount of wasted time. Now on my return, I had a schedule change and I tried to change my flight via my phone and Aero Mexico and Delta to not talk to each other at all. Both had conflicting information and would refuse to sync with each other. So I tried another avenue, I called delta directly and the agent said they changed my flight as desired and I was all good to go. Upon arriving at the aero Mexico ticketing counter they were only able to find my origami ticket and they helped me get to the bottom of the problem as my flight left without me. Next I call delta back again and they tell me the confirmation of the flight change from delta to aero Mexico new went through and this I was suppose to confirm online which doesn’t work. So morale of the story the very bad partnership between Aero Mexico and delta cost me 24 hrs time, $275 in expenses (hotel, cabs, duplicate Covid test). And most like it will cost delta a loyal customer.

Our return flight from Cabo San Lucas was delayed 4 times and over 5 hours so we spent the day in the airport to only leave at almost 6pm, completely missing our connecting flight and being welcomed into Atlanta’s airport at midnight with a thousand people in line for two Delta Agents to help. We have been promised lodging and tried to discuss the monetary loss we’ve seen due to this delay. We’ve also been told by Delta staff it was everything mechanical failure, weather issues, unexpected regional flight congestion and a massive amount of TSA Agents that refused to show up for work and this morning, computer glitches. All with no assistance and continuing to be passed around from agent to agent and no one seems to be able to help, let alone discuss the compensation we deserve and are owed. Not to mention that 3 - $100 bills were taken from my husbands wallet during the security process when we sent our things through. This has been the most uncaring airline experience we’ve ever had and there’s a part of me that hopes there is a class action lawsuit filed against Delta for their behavior and reaction/inaction to this mess. People are owed compensation for all the additional costs of being stranded in airports, extra meals, expensive meals in airports and other hotel stays in additional cities when this is out of the customer’s control. I don’t know any other business that could get away with this behavior without financially compensating the customer.

The app looks fresh and modern. But the user experience isn’t completely inline with the app’s appearance. While some aspects of the UX are good (seat selection for multiple passengers is easier that most other competitors), others are maddeningly inefficient. One specific example is saving boarding passes to your wallet. For my family of 4 there was no option to save them all to my wallet at once. Instead I had to do them only-by-one and each I add one and then returned from my Wallet to the Delta app, my place was lost (instead is still showing the boarding pass id just added, it would revert back to the first boarding pass. For example, in my case, there were passes for 4 fliers. I’d save the first pass, come back to the app and the first pass is still displayed. This is as it should be, however it’s when you get to the second pass and beyond where it breaks down. After swiping to and saving the second pass, adding it in the Wallet app, and then returning to the Delta app, the first pass is displayed. This is not intuitive. The expectation is that the most recently added pass is displayed and the in one swipe you can get to the third pass. It sounds like a minor quibble (and probably is), but it’s an obvious example of unnecessary friction in the system that makes the app feel less then polished.

We purchased first class tickets and were boarded. We were informed that there were no pilots and forced to deboard. My mother has dementia and a heart condition that causes blood clots. She not only couldn’t get her extra meds for the clotting problem but we were rebooked in economy seated apart. She is tall and in real danger of a blood clot when having to sit cramped. Thus the reason for us purchasing first class tickets. We were not compensated in any way even though according to the faa there were no weather delays that this was poor management of staff. We had to pay for our own hotel. We got through the rebooking too late to find foods that met our specific dietary restrictions. So we are not only tired and my mother in danger but we are very hungry. I expect that all of our money be refunded and not a voucher for a future flight as we are very unlikely to fly delta again after the rude treatment we received. Do better. By the way, we were made aware of a delay before we left our original destination which was close to a military hospital where we could have stayed and gotten a small prescription for my mother. We packed her meds into her suitcase right before we boarded as our destination does have these meds and if our flight had continued she would not have needed additional meds. We were told we could not retrieve her bag. Are you immune to the Americans with disabilities act? I would be very curious to find out.

We arrived at DTW over 2 hours before our flight. We walked into the departure area and were told that we needed to go up one floor. After going up one floor and getting into line a male gate agent told us we needed to follow him down two floors to check in. After going through security a gate agent saw we had checked baggage and told us we needed to go back up two floors and go to the end of the line. When we arrived up those two floors, where we already there I asked a gate agent exactly what we needed to do. She was very abrasive and when I turned to walk away to go where she told us she called me STUPID behind my back. My wife was behind me and heard her and said that’s not acceptable. The female gate agent who I photographed argued with my wife. We went through security again and arrived at our gate as the plane was boarding. We arrived early to get through security and grab breakfast before our flight. Because of the directions of gate agents it took us over 2 hours to get through security which did not allow time to have food for breakfast. I fly Delta 95% of the time and have never experienced this type of egregious behavior by gate agents and to be called Stupid behind my back by a Delta employee is totally unacceptable. I am so angry and frustrated to have been treated in the manner we were.

I am extremely disappointed with Delta. In an effort to appease customers with a Delta canceled flight Delta packed my flight to 100% capacity. At what point do you decide that customers expecting you to honor your policy that you voluntarily set in place deserve to not receive the benefits of that policy? Customer service is very poor. I called to speak with a representative and the message I received said I would speak with a representative in 58 minutes. Over 90 minutes and I am still on hold. I chose to stay on hold because the last time I chose for a representative to call me back in an allotted time I received a text 2 hours after the allotted time asking if I still needed assistance. I attempted to use the text message option in the Delta app and I was repeatedly sent the same information that I already had access to on the app. Also when I attempted to book a flight with the app the price of the specific flight I chose tripled in the less than 1 minute it took to click the required responses. The app often has the message that it is offline or can’t process my request. In speaking with other members of my family they have had the same experience with the app not being able to process. I have been a loyal customer to Delta since I began flying when my daughter’s family moved half way across the country. I would love to continue to use Delta. Please consider all the contents of this message. Thank you.

Was on a flight to El Paso. They delayed my first flight I. Florida, I ask the lady at the front desk and she tells me with an attitude that I will make my plane. The plane takes off an hour after they said we would leave. They checked my bag when there’s was so much space left on the plane. Once we finally landed in ATL international at gate B33 I ask the flight attendant if I am going to make my second flight. She says I have time. It takes them 30 mins to get the first half of the plane off My flight departs at 8:54 at F10. They start boarding the second plane at 8pm. I get at the gate at 8:40 and there’s at least 20 people behind me in line. The rude attendant I don’t remember the name but he’s an older lightskin fellow with a flat top haircut and he says that the plane is leaving as I am looking at the plane still on door. He thens tells us to go to f6 to catch the later flight to El Paso. We all go to the customer service near F6. I talked to an employee wit glasses and mid fade and full beard. He says to everybody that the flights to El Paso for sold out and the next flight isn’t until Monday and it will be hard to get a hotel because Beyoncé is in town. Then he gives me a hotel voucher but I take an uber to the hotel and they are fully booked. I had to walk to a different hotel.i had to pay for two nights at a hotel a couple of miles from the airport. I am currently still waiting the next flight.

Delta obviously no longer cares about the loyal customers who helped put Delta where there are today. We booked our travel 9 months in advance in order to obtain the flight schedules and seating that would make our trip enjoyable and allow us to visit the desired cities in Germany, Austria and Switzerland. Just 60 days prior to our departure Delta informs us that our direct flight from Zurich to ATL has been cancelled. This required us to pay out of pocket for a train back to Munich in order to fly direct to ATL. In addition, one of the Premium Select seats we paid for was taken away from us and the agent told us that we would have to submit a request to “possibly” be refunded the extra we paid for the upgraded seat. Now today, with our original ATL to AMS flight scheduled to depart @ 2000; Delta informs us that the flight will not depart until 0030 resulting in us loosing 5 hours of our vacation time in Amsterdam. This IS NOT the way to properly treat your 45 year loyal customers; one of which is a 2-million miler and has been a Delta Diamond for many years. Lastly, we paid for a Delta Comfort seat (confirmed in a printed itinerary) for our daughter who was traveling JFK to AMS to meet us and one week prior to my daughter’s departure we find out that delta has taken away our daughter’s Delta Comfort seat for her JFK to AMS flight.

We fly Delta a lot - spouse has elite status from business travel. In August when I booked a flight, the app gave me an error message about insufficient memory on my device, just at the last payment stage. I have tons of available memory on my device so this is ridiculous. Now it’s a month later and my husband is booking a flight, and the app gave him the same error message. Likewise he has tons of available memory. In both instances the app told us we had to start our search over, after having entered lots of information manually due to these being international flights and flights with kids (frustratingly, Delta’s software also won’t let us save our kids as travel companions in our account, even though *every single time* it asks if we want to). I saw that an update was posted today, so I downloaded the new version, hoping that the ability to add an itinerary to Google calendar would have been added, as well as the ability to share the itinerary as a calendar event, so that it could go on someone else’s calendar without them having to enter all the information, but looks like neither feature was added. This app doesn’t befit an airline like Delta in terms of convenience and ease.

The latest update to the “today” tab is the opposite of an upgrade. It is now much more difficult to navigate. The ability to scroll through boarding pass segments has been great and very easy in prior versions. That has been replaced with several clicks needed for the same functionality that used to be a simple swipe. The boarding time and departure time do not show at the same time, instead it may show boarding time when you open the app the first time and departure time the next. Would be better if it could show both times. There also seems to be a bug in the version that causes the user to be logged out. Yesterday I was logged out while in line to drop my bag after opening the app, then again at security, again at the SkyClub, and again at boarding. What a pain to log back in each time (while wearing a mask). As a very loyal and frequent Delta customer, I want to love the app again. It has been great for quite some time now, but the early November 2021 update is a fail for me. Feels rushed and as if no customer feedback was requested. Hoping the upgrade is on the back end with functionality, but from the user standpoint this version needs some work. I’d love to give feedback from a user standpoint, please feel free to contact me.

One of the many missing options is the opportunity to volunteer when a flight is overbooked. I just checked in for an overbooked flight and was never directed to the volunteer screen. If I had used the airport kiosk, I could have volunteered. True, volunteering does not guarantee being chosen, but at least I would have had the opportunity to try. I’ve had this same problem when the app has automatically checked me in and never allowed me the option of volunteering for overbooked flights. I am seriously considering deleting this app. Today: After neither the app nor the website would not let me volunteer, I checked in for this morning’s flight at the airport kiosk and easily accessed the volunteer screen. Unfortunately, I figured that I did not need the paper boarding pass because it would be on my phone. This app made me check in again to view the boarding passes and, once again, did not provide the volunteer screen. Fortunately, the gate agent was extremely helpful and added my name to the list at the price I wanted. The big problem is that if two people volunteer at the same price, one of the deciding factors is who volunteered first. It would be wonderful if the app let me volunteer when I check in 24 hours in advance then let me check the status whenever I want to see if the list has begun and add my name — if there was no list yet at check in.

So tired of Delta. I checked out of the Hilton resort in Orkando at 0500 to make my 0900 departure for a direct flight back to Seattle with my son. While in TSA check, app updated that original flight was canceled and new flight is leaving at 1855. Too late to go back to beautiful hotel because I already checked out early to make my flight and paid for the Uber ride. Gets worse, that flight then got delayed until 2215 which means I get into Seattle at 0154 the next day! And I'm supposed to work at 0530 that same day I arrive. Had to argue with help desk to get a new trip because rescheduling it through the link they provided was not working properly. Finally got a trip to Atlanta first with a connection to Seattle in the cabin at row 34! I paid for a direct flight from Orlando to Seattle in comfort plus. The gate agent Evan said I can't help you with any discrepancy in price and hassle, here's a help card to call to see if they can help you! Really?? On top of all this, I have to pay extra for my Wally Park parking because it will be an additional day of charges! Delta is terrible! When I asked Steven at the help desk in MCO why the flights were delayed, he said, “It's Spring break! We oversold all our flights and are trying to catch up.” He said that so nonchalantly--like a slap in the face. We need federal regulations to control these airlines that continually and purposefully over sell flights for money at the consumers’ expense!! Terrible Delta service! Should have fallen Alaska like my colleagues did that got home on time.

I've used the app for two trips at this point and want to like it, but I really struggled with it in moments that are simply inexcusable. On the first trip the feature that switches between flights/boarding passes was completely nonobvious to me. Eventually I stumbled onto the drop down menu (which was docked at the top of the boarding pass view), but it took awhile. On my second trip the boarding pass view presented me with a warning regarding a flight delay and I couldn't get the flight drop down menu to work at all. The boarding pass view defaulted to showing me my second flight's boarding pass rather than the first (???) and there was nothing I could do about it. I managed to get through security without a boarding pass and got a paper pass printed at the gate. Later I noticed the delay warning on the boarding pass screen actually had a tiny 'x' in the top corner which was nearly invisible. When I tapped it the flight delay warning went away and the flight drop down menu suddenly started working. Once again, it was completely nonobvious to me what the problem was. It's really disappointing to experience such trouble over tiny things that can be so easily avoided. Better design/testing is needed.

Version 5.1 has a terrible color scheme. On one hand, the home screen has a new darker high contrast purple background, but the bottom half of the window as well as all the other window tabs are blaring white and low contrast! Does delta not have the resources to hire a graphics designer? Then, when starting the booking process, the sort function opens a picker control that has all the options (price, duration, etc) rendered in white on white, making it practically impossible to see the choices. Finally, if using the sort function, it actually executed a new query on the server for every option, which is mind numbing slow! Why could you not just re-sort the existing shown flights on the client side!!! Likewise, switching between prices shown in cash, Miles or miles+cash, also executes a new server query. This is sloppy work! You should run just one query that downloads a compete set of information, this will speed up the client app’s performance exponentially! The website is much better, not to mention feature full. I understand that Delta is not a software company, and so it may not have the in-house expertise of one, but these design problems are too egregious to go unnoticed! With millions of active daily users, including your own staff, how could all this have slipped by! Are your testers actually even using the app? If not, they should be.

I being the smart, responsible, fully self-aware individual I am pre-purchased flight insurance (I always will because I know me). However, the insane run around I’m receiving right now is out of this world. (Great thing I find runs relaxing.) It would be a great stride in your overall end user experience if insurance claims could be integrated into the app. Let’s be honest, with programming being where it is these days this is completely possible. I’ve already designed the flow in my mind and would be happy to have a chat with you on how to roll this out or I can leave this as a gift to you to do with it what you will. For right now: 1) I’ve been given the wrong information by the third party (2) customer service phone attendant and only now after (3) several calls have been informed after I leveraged my temper to inspire the lazy attendant to get out of autopilot and double check her information (4) that the insurance company isn’t open until Monday. What is this? 1950? I don’t even need to speak to an agent if I have a car wreck and this is by far less dramatic well until I left my review but now this is officially a situation. Fix it in Jesus name!

I received a notification today from Delta to check into my flight and to do so by getting their convenient Fly Delta app. So I did. I checked in my husband myself and my daughter and then I attempted to add when prompted one bag for me and one bag for my daughter. At which point it said to hold for processing. After 10 minutes I gave up and called Delta. I was on hold for over 20 minutes and I told the person that answered that I didn’t seem to be able to pay for the bags so I had tried it on my phone instead of my iPad, and the phone, at least, gave me the option to pay yet when I click the pay button, it wouldn’t work. The lady that answered for Delta said I had to check the bags in the airport and not online through the app. I asked why since it was their email that encourage me to download the app in the first place. She said it could be married reasons none of which she could tell me. She refused to even check us in to our flight online so after almost 40 minutes on the phone, I was no better off than before. I downloaded their stupid app. Last year, when we took this almost identical flight to the same event in Saint Paul, despite arriving almost 2 hours early for the flight, Delta only had two people staffing the desk to check in the luggage that apparently you have to check in at the airport, and we subsequently missed our flight. on the new flight we were put upon, they screwed up and sent our luggage on a flight four hours after that flight so we had to wait at the airport at our destination to receive our luggage. Five years before that Delta lost all three pieces of our luggage at the Atlanta airport. I’m pretty sure this is the worst airline that ever existed.

Delta is probably the best American airline in nearly everything except for its technology I am a Diamond medallion customer the shortcoming of the app comes when you try and use upgrades Although it lets you know your seat assignment most, but not all the time - the app won't let you check in online This means you have to either stand in line at the airport and get a paper ticket, or if you are brave you can call their Diamond medallion line where the agent will put you on hold while she checks with the ticketing department who are the airline's equivalent of the DMV 9 out of 10 times this hold time will be over a half hour or, as recently happened to me an hour and a half of listening to their horrific hold music also the agent keeps you on hold without getting back on the phone to update you on what is going on or maybe more accurately, what is not going on The result is you wonder whether they forgot about you, and you debate about hanging up and starting the process all over again Meanwhile if you look at the app it won't even give you the boarding time or gate info since officially you're not checked in

On top of wait times being astronomical to ever speak to any representative and get any help, having made a change to our flight months in advance the app was confused/ whoever originally helped me change the flight messed things up. I showed up the day my flight was scheduled for (originally scheduled for the day prior - but rescheduled months in advanced for the day after - after they changed our flight time with no notice other than an email I spoke to a representative who got us on a flight for a different time. The app confirmed this change was made and consistently told me the change was made, upon arriving at the airport it was chaos in their check bag line while for 20 min they only had one woman checking bags and about 50 people waiting in line. I finally made my way to check my bag and was told my flight was the day prior, I asked the woman checking my bag multiple times to look at the app that my flight was no doubt scheduled for the current day and she continued to not acknowledge this and just told me I could purchase tickets for a new flight on the spot. 300$ later and I got to get on a flight that I had already paid for as she continued to refuse to acknowledge the FACT that my flight was scheduled on the app for the day I arrived. Bogus, malarkey - I am infuriated

Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry.

The app doesn’t run properly on iPad. Crashes after a few seconds.

Won’t transfer boarding passes to Apple Wallet “error, come back later” is not helpful. Has issues for checkin if you have combined itineraries of Delta and code-share WestJet

Worst airline app in the world.

Doesnt work, wont let me sign in no matter what I do. If pressed forgot number and password reset them twice and when I put the correct information this filthy horrible horrendous perverted app tells me to go fudge myself. And if you thought about making a new profile this fudgahh app thought of that and decided to let you put everything about yourself before shoving a fist up your ahh with no lube and sending you back to the login page .

The passport scan doesn’t work! That simple fixture and 1 hour to scan passport! Unbelievable and unprofessional- god job and great match Delta)))

Fly Delta is the most confusing of apps. It’s so not intuitive . I had a connecting flight to my destination and the app kept pinging about the second flight rather than the first and then it jumped to sharing notifications about my return flight. Also delays were not shown real time in the app. They have all this functionality like ‘find my flight’ but they don’t work. The app was also not able to share gates or terminal or share any information about connecting flights.

Can you imagine my review wasn’t posted. Typical example of bad UI. My main issue with delta is that Other airlines allow you scan your permanent residence card But delta makes you wait until you are the airport to check in because they have to view it in person. Worse, you have to join a long queue with those that have checked luggage even if you do not. SMH do better

I’ve tried to scan my passport numerous times. It doesn’t do anything. Tried entering manually, and it just tell me it needs me to scan. Not helpful.

Terrible app. Wifi on board it’s the worst user experience ever. Flight got cancelled after being 3 hrs at the tarmac. Rebooking was horrible as I had to go in myself to the app. Horrible service. Not enough options. And this same flight today from Buenos Aires to NY also got cancelled yesterday. Was told that was faster to do just transport. Many of us did that yet there was nobody of Delta and we had to book our own transport again airport is upper far away. No indication of a refund anywhere. Delta reps said don’t even try calling. No one will pick up. Just use the QR code. Yeah right. Delta you have let me down in a way that is indescribable. Worst experience ever.

Friendly and helpful company that cares about passengers having a good flying experience. Unfortunately I do not think I got the upgrade to comfy plus that I paid extra fees for

Passport scanner is not working on multiple occasions

I need to add tsa precheck it i cant find it

I like the check except for baggage . One bag should be free according to our flt info and wanted us to pay 35.00 ? Thx again Shawna

Average flight but the staff is very unhelpful specially when you are distressed after airline issues - no communication, cannot be found at airports , bad attitude, not one but everyone we encountered that worked for delta. I hope I never fly delta ever again.

Won’t let me add bags, wouldn’t scan passport easily

Checked in and was not able to get boarding passes on the app????

It’s asking for a destination address in the states because I have a stop in Atlanta. But that’s not my destination. Just passing through. So I had difficulty checking in.

While the app is easy to use, if you are trying to pay for seats it rejects your address info saying you need to enter a valid State despite the country being changed to Canada and the boxes saying province and postal code. This is a rather terrible oversight on the developers part and needs to be fixed.

Buggy, slow, inconvenient, poorly designed website. Do better.

Am a Westjet Gold Member, was told that my benefits would transfer, ie free checked bags, Delta will not honor the benefit even though Westjet and Google searches state otherwise. Will NEVER book Delta again.

Too many steps to check in, poor user interface, key info buried when accessible.

Fly Delta has reduced my status from Gold to Silver and ask me to pay for my bags despite travelling over 120 hours to Nigeria from Canada and more for the past 2 years. I was also denied a third baggage

The app keeps sending me in a loop even after submitting all required data, and successfully checks in only 1 of 2 parties in the reservation

It’s a night mate to navigate this app and complete check in. It asks for the US address even though I live in Canada! Very frustrating experience!

It will not let me pay for my checked bag but every time ai try it charges my credit card and never lets me purchase one