Fly Delta Customer ServiceDelta Air Lines, Inc.

Fly Delta Customer Service

Welcome to Fly Delta, Delta’s award winning iOS app. With our dynamic Today screen which provides quick access to your boarding pass and other important day-of-travel information, Fly Delta makes travel easier than ever before.

• Enroll in Delta's SkyMiles® program and earn miles every time you travel
• Find, compare and book Domestic and International flights
• Book SkyMiles award tickets
• Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more
• Reserve Preferred Seats like bulkhead and aisle
• Rebook cancelled flights or missed connections
• Manage your trips, profile and customize your travel preferences
• Check your SkyMiles account balance and current Medallion® status
• Check in, view your boarding pass and add it to Apple Wallet
• Pay for checked bags and track their location
• Check the latest flight status and receive flight and gate change notifications
• Save a photo to remember your parking spot
• Check your status on the upgrade or standby list
• View or change your seat
• Locate Delta Sky Club® lounges
• View interactive airport maps, public transportation details and weather information
• Get detailed info about our fleet and partners
• Map flights en route with an interactive flight tracker
• “Today” gathers everything you need for your day of travel into one convenient place
• “Feed” ensures you always have the latest flight updates, gate changes and more
• View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch

The Fly Delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information.

When downloading the Fly Delta app, you agree that your personal data will be processed in accordance with Delta’s Privacy Policy which can be accessed via the link below or on our website at delta.com.

Fly Delta App Comments & Reviews

Fly Delta Positive Reviews

Disappointed!In fairness, there are many things this app does right - however, the plethora of things that are broken and that have been for years now merits a strongly worded inditement. The app consistently crashes with airport WiFi. Delta blames this on the local airport’s WIfI- but for a Multi-year Diamond Medallion with multiple million miles who sees hundreds of airports each year - it can’t always be the airports wifi - sorry Delta, that Dog don’t hunt! Also, the app crashes consistently (usually while I’m in the TSA line). For me, it crashed 1/2 the time I tried to use it in the last year (I wrote it down each time it crashed). This is unacceptable! You can change the amount of information stored on each device vs what has to be downloaded (and which is the likely cause of these crashes). For example, once my boarding pass has been downloaded - why does it need to be redone loaded every time I log on?? A simple byte of info indicating a change vs no change could flag it and give me the option of downloading an updated boarding pass or not - this would prevent it from crashing at the most in-opportune time (at the TSA line). Yes - I can bypass by taking a screenshot or saving it to my wallet - but most of the time I am running. If I’ve already downloaded my boarding pass - don’t make me log on and connect to get it again! I know you can fix this. Please do!!.Version: 4.17.1

I LOVE DELTAI am loyal to very few large companies on this planet. My loyalty often winds up local whenever possible. However, with Delta, I feel as proud to be a loyalist as I do with a local business. They treat me right. When you earn status, IT MEANS SOMETHING! I capitalize that because with another major airline, my status I earned that was similar when I lived elsewhere and flew them a lot did nothing for me in comparison. I could go on and on about why I love Delta, but I’ll just end with the fact that they really try. They’ve improved. They’re staff is overwhelmingly good, and for a huge business like this, that is not easy. I’m a Delta loyalist for the rest of my days. The app works seamlessly by the way. I am supposed to mention that huh? Truly perfect app that will tell me right when my bags are loaded on the plane, at baggage claim, the whole 9’yards. Thanks Delta for being a good company. I hope this review makes someone happy, because I run a business and can’t even express the amount of people in your employ that have impressed and delighted me in my travels. Cheers! Flying you tomorrow!.Version: 4.16.1

Ruined my luggage!Delta has been exceptional in every way, well, except for 1 small thing .... when I got my luggage, upon arrival, my back was soaking wet. I had people waiting outside so I had to hurry. I figured if anything was really wrong with my things that I’d contact Delta & they’d handle it. Even the bad airlines will, at the very least, give you something for the loss or damage of your property that occurred while in they’re possession. Delta wants me to pay $30 just to file a claim with no guarantee of replacement or reimbursement. You’ve already set me back being I had to replace most of the clothes, gifts, & personal items that I brought & had to replace. So sad because other than that I’ve enjoyed Delta. I’m not a man of means, I’m a carpenter, so I don’t make the kind of money where I can just get new stuff & move on. Spending the money I had to, to replace all the missing & damaged stuff, left me with just enough to get home. I wish i wasn’t writing this because, like I said, I was happy in all other ways with Delta. It’s likely it won’t ever happen again if I stayed using Delta but I literally can’t afford a $1,000 + gamble, especially when there’s zero accountability from Delta when it comes to your property. Sorry..Version: 5.3.1

I love flying Delta!I can’t say it enough times how much I enjoy flying Delta. I have had to fly a lot for work and Delta is Leaps and bounds above the other airlines. Where they stand out the most is customer service! I only wish that when there happens to be a cheaper flight on another airline that Delta could match that price so that I wouldn’t be forced to fly those other airlines. My company requires I choose the cheapest option. I can usually explain it ends up cheaper on Delta due to my free checked luggage but once in a while I still have to fly another airline when I would much rather fly Delta! Keep up the good work Delta! Also, if I could recognize and individual employee then Kerry in Billings, MT deserves some real recognition. It is very hard to leave home every week and she is the nicest, friendliest Gate agent. She is often times training new staff and is very patient with them. She really is top notch and her warm smile makes leaving home a little less painful. Thank you Kerry!.Version: 4.16.1

The Gold StandardI travel a lot and I’m not loyal to any airline, money talks. With this in mind, I’ve traveled domestic and international with many airlines and have used, or attempted to use, all of their apps. Interoperability with Delta website. If you purchased your tickets via website, good news! The app will interface seamlessly with website purchases. Not all airline apps do this. Ease of use. Once logged in to the app, you have the option of staying logged in between sessions which is fantastic when you are traveling. This makes it easy to access your digital boarding pass. I made my first trip with just a carry on bag and an e-ticket by checking in on the app. This eliminated the trip to the kiosk or ticket counter. The entire time I was in the terminal, I kept thinking I was doing something wrong. I showed the e-ticket to security and the gate agent; that’s it!! Updates. There were many reminders as appropriate. This include: Check in 24 hrs prior Gate information Departure and arrival updates Boarding advisories Luggage advisories The app has a lot of great features, some found in other airline apps, some not. Some of these features include: Purchase tickets Update personal information needed to fly and TSA Flight tracking Terminal maps with GPS location to navigate the terminal Show boarding pass without logging into smartphone Skymile data ...and more. This is a must have app to fly in today’s electronic world..Version: 4.16.1

Does not do as they promiseI spent over 45 min on the phone while the representative helped me use miles to upgrade my flight to first class....I verbally confirmed with her numerous times that the amount of miles she quoted would upgrade myself and my co-traveler to first class for the flight to our destination as well as our return flight. Upon getting ready to check in I see our seats are in row 34....not quite first class. After waiting 2 hours for a call back to rectify this I was met with a “sorry, you should have checked on this”. The reps supervisor instructed the rep to let me know it was my fault, even through I had confirmed (again multiple times with the rep that did the upgrade a month ago). There were 3 open seats in first class at the time of this call and delta offered no help in this situation. For a customer that flys often forbvoth work and vacation they sure helped me make my next flight not be on delta..Version: 4.11.1

Let me keep my roller bagGreat plane, had screens at every seat, clean, staff was professional and very neat in appearance. Two things, announcement volume was very loud and sure to scare you from a plane nap which are hard to come by- and a few too many messages welcoming me from Delta. Second, I was going to be cutting it close in time for a rehearsal dinner an hour out of Atlanta and only in town for 48 hours so didn’t pack much so just took a carry on. They announced that they had no more roller bag room just as I was next to board. The ticket agent assured me I could check if there was room and could keep my bag if there was room. However a luggage guy came and snatched it away from me as ticket agent put a tag on it and TA DA! I now had to wait for my baggage and go to baggage claim despite my careful planning and several volunteers putting their bags for ticketing. AND there was PLENTY of room on the plane for more bags and I was one of last third to board. Feel like I was VOLUNTOLD. Let me keep my roller bag or truly let me check first and if no room I will gladly forfeit..Version: 5.10

Cancelled flightI have just completed two hours on the phone w a very pleasant delta rep. She was able to successfully rebook my flight after delta canceled it in error. I am pleased w the service today albeit I have had to sit by the side of the road in my car to carry out the transaction. My concern is when I requested some sort of compensation for the canceled flight, when I asked to speak to a supervisor, I was told I need to wait until the flight has concluded and THEN go about the business of calling or writing a letter detailing my “recent flight experience”. My choice would be to resolve the issue as soon as possible. I would imagine Delta would also wish to resolve the cancelled flight to the customers satisfaction. I am not okay with being told to wait. I believe I could be offered another avenue in a more timely manner and will continue to attempt to find a resolution before an entire week passes..Version: 4.19.1

DisasterOur flight out of Minneapolis was delayed an hour and half. When we got to Atlanta, two out of five of our party sprinted to our gate. The other three of us were way back on the plane and couldn’t get off quick enough to get there on time. The two sprinters got to our gate 11 minutes before our flight was to take off. No staff was there. When the gate attendant finally showed up, she refused to let my friends on board. The other three of us got there 5 minutes before the plane was to depart. None of us were able to get on. That was the last flight of the day. The lady in customer service who was helping us after that was really rude and impatient with us. Also, the flight we were on was so full that we were made to check our carry on luggage, so we had nothing with us for sleeping over. Therefore, some of us were left without our necessary medication..Version: 4.13

Use it for managing booked flights, but limited options when bookingDefinitely worth downloading, as it provides all tools for managing your booked flights. I would recommend to use browser when booking though, especially when your dates are flexible and you want to see prices for +/- several days. Sometimes leaving or coming back just a day earlier or later results in drastic difference in price. The browser allows to select “flexible dates” and provides the grid view with prices, which gives you a good idea about the various flight costs during a particular time period. At the time is this writing there is no such option in the app. Only one departure and arrival date can be chosen at a time; to see prices for various dates one has to enter them manually for every flight price check, which takes forever and doesn’t provide the overall picture at a glance, like booking via browser does..Version: 4.16.1

Delta has Heart!Weeks after the death of my husband and having made it through Christmas, I thought I was able to stumble through all the “firsts”. New Year’s Eve morning I realized I could not do New Year’s Eve alone and ER doctor daughter working, other daughter back in Vegas, friends all with plans. Spontaneously, I called a Delta agent and cried and explained why I could not stay alone (plus 15 degree below windchill in MI). I was not as strong as I thought and needed to get away. She took so much time and helped me plan an immediate trip to FL, with such good suggestions and I decided on Ft Lauderdale. I stayed at a beautiful hotel right on the ocean in 78 degrees and sun! On boarding I began crying and a flight attendant paid special attention and even wrote me a beautiful supportive note on a Delta napkin that I still have. There’s even more but this is getting too long! I have told everyone I can about Delta with a Heart! ❤️.Version: 4.7.1

Rude agentIn booking the bereavement tickets to my home for the passing of my grandmother, I dealt with an agent that was not similar to the kind of customer service I’m used to experiencing from Delta. I used to be a heavy traveler for work, and always made it a point to fly Delta. Almost every single one of the persons I came across was very accommodating and polite. The agent who booked my flights not only laughed at me when booking the flights, scoffed at my comment that I was used to better customer service from Delta, but made remarks when discussing my flight arrangements. I’m normally a fairly calloused person, but experiencing the death of my grandmother, whom I was close to was painful. This gentleman made the experience worse. My flights were outstanding as normal with Delta. One agent in Atlanta even helped my sister out by putting her in a seat that was open, since she was bringing a lap child. That was the type of customer service we’re used to. Thank you for your tome..Version: 4.14

Delta Airline ReviewI have been a long time DL Customer for several years, approaching 3M miles. Over all my experience has been very positive. Great Airline, Great People, Great Customer Service. One of my negative impressions are the changes that DL made to their FF Program. Hard for me to completely understand when a lower level FF Customer who purchases a slightly higher or higher coach class ticket receives priority over a Diamond Flyer. As a Corporate Flyer we are asked to book our flights at least 14 days out, which usually results in a lower coach fare compared to a fare that was booked “late”. I have had on several occasions received a personal apology from a flight attendant. One time the flight attendant wrote me a personal note apologizing that I did not receive at least a DL comfort seat. One flight attendant showed me all of the Silver, Golds and Platinum’s that were seating in DL Comfort or 1st Class. DL is rewarding fare not loyalty. Just my impressions and experience this year..Version: 4.15

Flying DeltaThis is the best airline for a single handicap person to use! There’s always a wheelchair for me within a few minutes. The persons who push me to my gate are extremely courteous and will always stop at the restroom or store so I can get water! They are the best! My ONLY complaint last year was the fact that they wheeled me from check-in up to the concourse at Detroit Metro and dropped me off with 25 others in wheelchairs and there we sat. After over half an hour I got up to the counter and informed them that my flight would be boarding in half an hour and I STILL needed to go through security! They did jump into action as there were 3 in wheelchairs on my flight back to Ft Myers, Fl. I was rushed through security and got to my gate as they were boarding. No one ever told us WHY we were dumped together in a holding area and just sat there. Otherwise, my flight was great!.Version: 4.7.1

Love love deltaYesterday .. I had to change my flight for a day later leaving SPOKANE headed back to Los Angeles ...so I could watch my sick baby niece so my sister could get to her new job . I explained to the delta representative what my situation was ... I had originally wanted to fly on a Saturday but the flights were triple the cost for that day . ... somehow .. the delta rep was able to shift over my flight and didn’t charge me anything ... NOT ANYTHING .. they have consistently been way about average in customer service . Last year when we had all the fires in Southern California .. we had to change flights something like 4 times because the situation kept changing ... they didn’t charge us a change fee and waived all of them during that period ... whoever is making policy over there is doing a stellar job .. being able to be flexible at the corporate level when it is warranted is such a plus ... customers don’t want to feel like they are being grinded into the ground .. especially when there are extenuating circumstances . Thx delta .. you are my number one choice !! Now just add more LAX to Spokane non stop flights .. you guys operate the ONLY LAX-GEG-LAX flights and they are always full !! I say you need to add more ... especially flight back to LAX that leaves later than 6:45 am ... say 10:00 am ?.Version: 4.19.1

An amazing app but a critical missing feature for WatchDelta has all around the best airline app out there. Extremely useful from booking to boarding. I once booked a ticket in the app using Apple Pay and it took less than a minute total. Truly seamless and with an intuitive design. But there’s just one thing I can’t wrap my head around: the poor Apple Watch app bundled with the iPhone app. While Delta’s app for iPhone is far superior to its competitors, the Watch app lags behind. American, JetBlue, and United all offer a useful watch app that includes a Watch face complication for quick viewing of up to date information on seat, gate, and boarding time just by raising your wrist. Delta’s Watch app lacks this, and even loading the watch app itself (not the missing complication) provides a clunky experience that rarely loads and lacks useful information..Version: 4.16.1

Highly satisfiedI was flying from Rochester, MN, to Boston through Atlanta the Saturday after Thanksgiving. As my plane was taxiing to the gate in Atlanta, the app notified me that my connecting flight had been delayed. I was given the option of changing my itinerary at no extra charge and was given several alternatives. I chose to switch although I would now have another extra stop. I was seated in the center seat on both new flights but the seats were comfortable. By using the track my baggage feature, I was learned that my bag was coming later on the original flight. In the end I arrived in Boston only eight minutes after my original scheduled time. Because I knew my bag was not with me, I was able to go directly to the baggage service counter and have my bag delivered to my home. It arrived just as I was getting up the following morning. Great app!! Good job, Delta!!.Version: 4.6.1

Delta for the win.I travel about 9 months out of the year for work and have shifted all my flights to Delta, primarily because of this app. Granted, Delta has some of the best customer service in the airline industry, but this is an app review not an airline review. The user interface is incredible in comparison to their competition, and the included features top any other airline applications that I’ve used. My favorite feature is the airport map with directions to your next gate and estimated time to get there. It might seem like overkill, but flying into an airport like Narita (Tokyo) for your first time - it’s easy to get overwhelmed. This app keeps it simple and straightforward. It even tracks your bags to such detail that you know when they get loaded or offloaded from the planes and when they hit the baggage claim. If you fly Delta, get the app..Version: 5.1

App problemI went to change my password and 5 times I have changed it successfully. But every time I go to insert my password on the app to login I get a message. This message states that my credentials are not correct. I know this is not true as I have my delta sky miles number and password written down every time I have made a change. Every time Delta has confirmed the change on their website. Every time the credentials have worked on the website but not the app. Please get the Delta App working properly again. I called Delta Airlines and was informed by a representative that I am not the only one having issues with the app. I have deleted and reinstalled the app several times and it has not fixed the problem. The app was working great up until now. You got a 1 star rating until this is fixed..Version: 4.20

Great app but buggy when flight delays happenOverall great app. 90% of it works great. Couple of things need work. 1. If you are rescheduled on an alternative flight due to delay the app co-mingles old and new flight information. For example I am on a morning flight. Boarding time shows 21:50 which is last nights flight. 2. Very hard to standby for an alternative flight or rebook through the app when you have a misconnect which is a pity as it forces you to rely on airport staff. If the app were easier to use maybe the lines would be shorter at the airport. 3. Standby for an individual flight as part of an itinerary is impossible to do on the app. (Alaska has nailed this function). For example flight delay on segment one. Want to standby for a flight that will still make the connection in Atlanta. No way to do that through the app..Version: 4.19.1

Introduce something like MilePlay + save flightsThe Delta app is far and away the best and most beautiful airline app I’ve used. I especially LOVE the ability to swap between classes when booking (such that I can fly first outbound and Comfort+ inbound) - SO convenient. That said, I really wish Delta would introduce something like United’s MilePlay, where every month or so you get a new challenge that earns you miles + encourages you to travel with the airline. I’m always looking for a reason to go somewhere and MilePlay definitely gets me to spend. Another thing that would be AMAZING is the ability to save/monitor flights! I like to be able to save a flight and then be notified when the price has changed. It also helps to keep track of flights that I should be buying so I don’t forget. Some things to think about!!.Version: 4.17.1

Has gone backwardsIt doesn't do many of the things I would have expected: tell me my gate, give me real time status updates on flights, have terminal maps for connections, or note which claim my bags are on. Frankly a great airline app should act as a personal red coat: give me the info I need right now for what I am doing. So before I take-off it should say "hi, you flight is on-time at XX:XX from Gate 23 in Terminal 2, click here to check-in," when landing in ATL for a cx, it should say "you're arriving at gate B20 and your next flight is on time at XX:XX from gate E10. The closest SkyClub is B17 and click here for a map." When landing, it should say some like "Welcome to LA, you are arriving at gate 53 and your bags will be at claim 3 in Terminal 5". Then, if delayed, it would be great if I saw an IRROPS link with "we're sorry that our flights are late today, but click here to see your new flight options". Just some ideas on an app that would actually help make travel easier..Version: 5.9

Excellent customer serviceI called tonight asking about my travel in the morning. I am a sky miles member and hold status in the medallion program as well. I was curious as to why my automatic upgrade was not available for myself and my amazing better half that leaves for a trip that I gifted to him in the morning. The rep wasn’t so helpful, so I asked for the supervisor. He explained why and immediately had the solution. This trip I gifted my love is very important to me. A very dear friend that he misses terribly is there and they recently were able to reconnect. My love and I have been together for 17 years. I am so thankful to the person I spoke to tonight that was able to get us into delta comfort and had a solution. I always receive such wonderful service with Delta. Thank you for again making my experience pleasurable..Version: 4.16.1

Good BUT one issue...Overall this app is very good; however, I think there is one major flaw when booking flights. After logging into the app and finding flights to book, the next step is to fill out all my personal information, including my skymiles number — even though I am logged into my app and you have all that information. This means I have to go back out to the home screen, copy my number, and go back through booking. On my last trip I planned to add the number later and forgot, so I had to request acknowledgment of those miles later through the website and wait for approval. It would be very helpful to link the traveler information screen with personal account information, similar to how the website works. Then I would give this app 5 stars!.Version: 4.7.1

Checks you in without asking when you launch the appThis is a very good app but it automatically checks you in as early as the day before if you open the app (without asking). For me that is always a bad idea. I hope they change this or make it a configurable setting. I never check in early because the nature of my business forces me change flights at the last minute sometimes. Today I desperately needed to change my flight but delta wouldn’t let me (on line or in the app) because I had already inadvertently “checked in” yesterday when I looked at the app just wanting to check my departing flight time. Couple that with a 2 hour wait to talk to someone at delta to see if I could get a later flight forced me to take my original flight and leave my customer when I really needed to stay a few more hours. I really can’t see how it benefits me to “check in” for a flight the day before..Version: 4.9

Terrible service at AtlantaI was extremely disappointed with Delta’s customer service at Atlanta Airport today during the power outage. Delta did not offer any help to stranded customers during the ten hour power outage; no food or water in the terminal or lodging assistance for spending the night. Also, when the power was restored at 11:30 pm we waited over 90 minutes for a Delta counter agent to show up and start assisting passengers rebook flights, and then there was very little help available. It seemed like there was very little preparation during the ten hour power outage to prepare for recovery. One counter agent commented that most of the other agents were sent home. I realize that Delta was not responsible for the power outage, but they should have been responsible for taking better care of their stranded passengers.Version: 4.7.1

Satisfied but still room for improvementI enjoyed everything about the flight. While some hosts and hostesses were phenomenal, two younger hosts seemed like they could work on their people skills in handling difficult issues e.g. one lady stuck her foot in the aisle and while this was not good, he could have spoken to her more politely. I have been on Southwest and still feel like they still beat Delta in this regard. The second host when I asked for lots of cream in my tea just poured what he felt without honoring that I wanted more cream in my tea. One of the hosts was phenomenal as space ran out and people put their luggage in the overhead cabin and the customers were about to blame each other When he stepped in and resolved the conflict and made each feel like they were appreciated. This good host was the older black man..Version: 4.13

Getting thereI appreciate the new patent check-in feature, but a few bugs and workflow issues were there. Checking in to Air France I had to re-enter my passport information. Small but annoying because you have it. A million times you have it. Plus I couldn’t add baggage. Maybe that’s on purpose, but then tell me. The last thing was I couldn’t add the boarding passes to my wallet. And one last gripe is that I saw people on Reddit saying the C+ upgrade option had the “only if seat preference available” option, but I couldn’t find it. Maybe because I’m currently international, but I would really like that option. I hate having to try and go back and claim an aisle in economy when I get “upgraded” to a center seat. Generally I like the application. Makes traveling so much easier; however these few little quirks will keep it at a 4 for now..Version: 4.18

Doesn't update flight info (useless) + crashesApp crashed five minutes before boarding time and then we had to wait for everyone to get printed boarding passes at the gate. ~~~ My flight was delayed four hours (still hasn't boarded) and the gate has changed several times. The app is STILL displaying the original gate; NONE of the text alerts have included gate info and there was no announcement about the final change...Not to mention that the gate we are now using isn't displaying my flight and we have a new flight #. Why change the flight number? But then NOT update it on the app, or the text alerts? I don't see the point of the app if the information doesn't update in real-time. This makes an already stressful situation more frustrating..Version: 4.7.1

No Information UpdatesMy bag disappeared on arrival at Orlando three days ago, and there has been no update to the information since the “Mishandled Baggage” report was filed. Did you search the area at the end of the night? Did you call other passengers who left bags behind? I called the number I was given to obtain information, and that was a terrible experience. The Delta representative read me information that I already knew, and could give me no information about the process Delta follows to try to recover a lost bag. When I told him it was important for me to recover the bag because my CPAP machine was in it, he asked for other items in the bag. I told him there was a heating pad in it. He then asked “Can you give me two or three other items that were in the bag?” How many medium size grey bags do you lose in a day with a CPAP machine and a heating pad?.Version: 4.18

AmazingLets me check in online. Let’s me pay for my luggage and it is like everything all in one. Must get. I wish I knew if this company sooner.Version: 4.6.1

Delta AppEasy to use, no issues.Version: 4.18

Dr. Imbenzi GeorgeExcellent Service! Home in the sky!.Version: 4.14.1

Mr Garry GarnerThis is the first time I have flown with Delta and my experience has been great, I have had to change my flight itinerary twice and the staff have been excellent, they have gone above and beyond to help me, I have already passed your companies reputation on to friends and one family have already booked a flight through your company, I will continue to do so and hope to fly with you in the near future.Version: 5.10

It’s greatIt’s useful and great.Version: 5.7.1

My Favourite AirlineFly a lot for work 2 weeks per month. Try to always fly Delta! Always consistent great service and planes. Excellent people in the air and on the ground!.Version: 5.7.1

Check in error!After going through all the data entry steps to check in, I get a message saying: unable to check in because I require to file an ETSA. But Canadians do not require an ETSA to travel to the USA. I am able to successfully check in on delta.com, so it’s an app problem. Please fix!!.Version: 5.2.2

Delta is the bestI love everything about Delta Airline. And the app is great and easy to use. I have a lot of excellent experiences flying with Delta. Will always choose Delta first and recommend it to all my friends. Thank you Delta.Version: 5.2.2

5 star, not much to say aboutGreat Airline, Modern Fleet, Great Cabin Hardware, Great App, keep on with it Delta, Best Airline in North America no doubt.Version: 5.2.2

Great flights lots of roomI flew with Delta from Vancouver to Vegas and loved how much room you have in your seat. Nice and clean. Staff is great. I look forward to flying with them again!.Version: 5.2.1

Disappointing customer serviceDelta connecting flights from Toronto to Atlanta and Atlanta to LA Return flight LAX to Minnesota with 1 hour and a half layover Minnesota to Toronto. There was my self and my 2 daughters travelling. We were never able to sit together as by the time we checked in on line the seats were all over. At the airport. I was able to move my seat to the extra leg room seats over the window by sitting in an aisle seat fromToronto to Atlanta and then a middle seat Atlanta to Los Angeles. As a plus size girl the extra space and leg room makes the flight more comfortable. Unfortunately sitting in the middle seat was ver uncomfortable as the gentleman fell asleep and when he woke out of his sleep several times he elbowed me. No apologies were provided. Then the hairs on his skin were poking my arm throughput the flight. On the return home I approached the counter to get the extra leg room seats. The first personI spoke to said there were seats in the middle and advised me to keep the seat I had Then she said there were some in the comfort plus. Seat either I would have to pay 75.00 for them, be comfort them but that my ticket was not eligible to be changed as it was basic? Ironically all the minorities are sitting in the last two rows of the plane. The hostess that was at the desk is Maryann. She was set and made no allowance# for anyone to change. The travel industry need staff that are flexible and caring not last and second to last row. The plane was mall yet comfortable. Upon arrival it was discovered that only my bag had made the plane had daughters two bags had not. Left Minneapolis but they were routing them to Detroit and that would get them home and delivered. Well the next day the wrong bag was delivered and had to sent back and the other bag was still in the states and was expected the next day. We are still awaiting the outcome. . The second bag was corrected and delivered I would’ve lanes say the staff on most of the Delta flights we’re friendly and on time. The seat to tray ratio was good and for that reason For-this time the planes was comfortable especially when I had the extra leg recommended we. The snacks-were repetitive, drinks were fine especially the ability to have Fresca as anoption.Maryann the lady at check in could do with some customer service training.The las area the needed attention was the cleanliness on the plane. I brought lysol wipes-and cleaned my seaf, tray, arms rest back.as did my daughter and goddaughter.but the video we took show dirt and grime. Please review this post as things can be done better geared to make all passengers happy. Basic passengers should not be made to feel like dirt. They are still paying passengers and still deserve to be treated as such. I expected much morefromDelta I look forward to hearing your reply.Version: 5.2.1

GoodThe app required the check-in many times. Every moment that I changed the app I lost the information. However, it was easy to filled up the information..Version: 5.2.1

ServiceAlways outstanding service.Version: 5.2.1

Great appLike using the app! It is responsive with clear GUI! Easy to use!.Version: 5.1

Passport scanPassport scan had spelling errors in my name. Had to correct it.Version: 5.2

ReliabilityAlways a reliable site..Version: 5.1

Best airline app by far!Very intuitive and user friendly..Version: 5.1

ThanksAlways enjoy the good service at Delta.Version: 5.1

Easy and stress freeI was travelling from Toronto to NYC then DR. My flight was delayed, I was concern my suitcase was not transfer on time. They confirm my suitcase, with the app..total stress free.Version: 5.0.1

AAA+ AppEasy to use & versatile- I can do any and everything I need to do in the App..Version: 5.0.1

Great appIt works very well!.Version: 5.0.1

Needs to allow manual input of credit cardPerhaps it was there, but the app did not scan my metal AMX card. I can appreciate the card differences so a manual input needs to be available if the camera can’t process it..Version: 5.0.1

Great Customer Service and FriendlyCalled in for help on the app. 1st time call in and above average response and experience.Version: 5.0.1

Great app and technologyEasy to set up and straightforward.Version: 4.19.1

4 stars bc of the delayDelta was a great experience although our flight Ksea-yyj was delayed by 2 hours due to mechanical issues app worked fine on the way to lax we were early so that was nice thanks delta.Version: 4.19.1

Love delta!My favourite airline.Version: 4.19.1

BiscoffSo far great ground customer service. The phone customer service sometimes is a bit inattentive to details but the experience of flying with Delta has always been smooth and The biscoff is double the size at delta lol.Version: 4.19.1

Connectivity of appStill fails as often as it connects ‘we’re sorry’ message in NA EU and ZA.Version: 4.19.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.10


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