Booking.com: Hotels & Travel Customer Service

Booking.com: Hotels & Travel Positive Reviews

Treat you like royaltyEverything about this place is perfection. This is what it must feel like to be rich. The staff was incredibly supportive and accommodating. They immediately learned my name and greeted me everytime I came and went. They were interested in making sure my trip to Cambodia was memorable and took care of every detail without being intrusive. They were helpful without being pushy. Lina, the manager, spent an enormous amount of time making sure I had wifi on my phone and never made it feel like the inconvenience it was. The room was immaculate, spacious, and beautiful. Mr. Kim took care of every detail and followed up to make sure I was satisfied. As a solo traveler I felt completely safe and comfortable and loved the convenient location of this hotel. My only complaint was the noise from the market two blocks away, but the bed was so comfortable I didn’t have any problems falling asleep. Also, they provided ear plugs i didn’t need. The food and drinks were also surprisingly delicious and affordable. Staying in this hotel was my favorite part of a three country trip..Lina LovingAKVersion: 45.9.1

Loved my stay hereOK, seriously the owner, Maclir goes above and beyond. You can tell he really wants his guests to have a good experience and is passionate about his place. First off, he reached out to me before I arrived and offered to come pick me up from the ferry for a small fee. I have NEVER had anyone from a hostel do this. This was way better than getting a taxi and he popped out of no where at the pier it was so welcoming and honestly set the tone for how amazing my experience was in this island. As soon as we arrived to the home stay he gave me a run down about the island. Which beaches to go, where to eat and what there is to do. Again, goes above and beyond. I ended up having to move to a new location since he was fully booked and I wanted to stay longer which I was a little sad about but he even helped me move my stuff to my new place. Like I said he’s a really good guy and willing to always help out his guests. The rooms were cute, he definitely keeps up with them and even makes your bed for you which I appreciated. I was amazing at how on point he is!.CourtneySchwenckVersion: 45.1

Lovely stay in heart of FlorenceThe location of this building is wonderful. It is right in the middle of the city and we were able to walk easily to area attractions and to explore the city. There is a great cafe in the square to the left and we also walked to and from to train station ( about 20 minutes with luggage on cobblestone, not fun but very doable. FYI, Cabs are hard to come by in Florence) the building itself is beautiful, it’s a historical residence, not a hotel or airbnb. It’s probably not what you are used to staying in but it certainly provided a new experience to our trip. It’s like being brought back through time. There are modern upgrades to rooms and bathrooms. The AC worked great. The bed was very comfy. The staff is wonderful and I was able to communicate with Chiara on WhatsApp my entire stay when I needed assistance. There are two flights of stone steps to get to the rooms on first floor. But Fabrizio helped us with our luggage when we checked in. We had a lovely patio off our room where we enjoyed wine and the view our the building itself. We plan on returning to Florence again and we absolutely consider another stay here..Emily M-MVersion: 41.1

Best hotel and unparallel hospitalityMy partner and I stayed at Caldera premium villas for 6 days/5 nights. We checked-in almost midnight on the first day. It has been a long day for us due to our flight being delayed from Athens for 4hrs. We were met by a staff in the drop off location and carried our large luggages all the way down to the hotel. We weren't really happy with the room given to us simply because it's all the way down and there's alot of stairs to maneuver and my partner's knees were acting up and bothering her. We talked to Karla in the reception the following morning to see if she can transfer us in a higher room. We are even ready to downgrade to a room without a hot tub which we booked. Karla was so understanding and helped us transfer to a room with the same category. We really enjoyed our stay in this hotel. The location is perfect with the magnificent view of the caldera and just a walk away from all the restaurants and shops in Oia. All the hotel staff are very accomodating and friendly. Overall rating on this vacation: EXTRAORDINARY!.Erica/JRVersion: 45.2.2

Excellent but for the Check-inThis hotel’s location is perfect. Right in the middle of Osaka and within walking distance of Dotonbori, the trains, and buses to everywhere you’d need to go. The room was perfectly clean and comfortable and there is an electric scooter rental spot right outside the lobby if you need to get somewhere without walking much. The only reason I am not giving it the full five stars is their ridiculous check-in procedure/ policy. They have people waiting in the lobby every day until it is exactly 15:00 to check them in, regardless of whether their rooms are ready or not. The front desk employees are standing idly behind the front desk cracking jokes while waiting for the exact time. So of course, at 15:00 there is a long line of people trying to check-in at the same time and the hotel employees are running around like headless chickens even with self-check-in machines right there in the lobby… they will not allow guests to check-in not even 5 minutes before 15:00. It’s beyond ridiculous. No reason you should have guests in a terrible mood before even getting to their rooms. End of rant..LittleugglyVersion: 48.7.1

Reservations not accurate on arrivalApparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly..FcbsdukesVersion: 33.2.1

Didn’t refund me and no assistanceI'm sorry to hear about your negative experience with booking and their customer service. It's understandable that you're frustrated with their lack of assistance in getting a refund. One option you could consider is reaching out to the hotel directly to see if they can help you with the refund. However, if you feel like you're not getting the assistance you need, you could also try reaching out to booking's customer service again and explaining your situation. Be clear and concise in your communication, and provide any relevant information, such as your booking confirmation number. If you still don't receive the help you need, you could consider leaving a review of your experience on a review site or social media platform. This can help bring attention to the issue and potentially get you the assistance you need. Additionally, you may want to consider using a different booking platform in the future if you're not satisfied with the customer service provided by booking..OBAID Mohamed ALmansooriVersion: 50.4

My first option for roomingI have used booking for about a year now and I must say if your aren't using it you should be. I like to get out of town sometimes at a last minute notice and booking always comes through clutch with better rates than I can even find on the actual hotel websites. On the trips I do plan its great because I can use the pay at hotel option and save money how I want until I arrive for check in. Once you start reserving you almost immediately get genius discounts on your rates, like we know how airbnb and hotel prices are, who does that like discounts. I recently did have an issue where I was looking over rooms at a hotel I booked in case I wanted to upgrade and accidentally spent $600 on a room.. Booking customer service helped me square it away so I can get a full refund and to me that sets them apart from any other travel site. Have a upcoming trip for an all inclusive out the country im looking forward to and of course booking had the best rates so no lie this is your wallets friend..Allnicknamestakenwth1Version: 36.5.1

Hidden gemmWe love initally the property to respect the nature pr the place, not just talking about the beutiful tree that you can find in the middle in the environment, but the charming of an old biilding that was cozy enough to keep u away from the Paris crowded noise. I can imagine the owner of this property sitying in his vineyar in the countryside wondering why others competitors offers such a fulish view of one of the most beautiful cities on the world!! After spending 20day in whole Europe 7days in France and bouncing around Germany, Austria, Chezia Rep among others, we have found nothing like this for such a ridiculous price! I paid a family room for 200Euros in a Hotel in Brussels that has charged me for using the security box! This hotel has all the amenities and facilities of a 4 star and this demonstrates that the small details really counts! Is a shame we found it at the end, the first ‘room’ we found we paid more and we have not close of this by any means. If you’d like move away from big brands and wanna test France with good taste, suggest this small corner!!.JairCarlosVersion: 48.3.1

Diamond in the ruffOur first impression almost turned us away. But don’t stop reading there… when we pulled up the outside and surrounding areas are somewhat run down looking, but don’t let that fool you! We went ahead and checked out our room and wow! All we needed was a clean bed and a bathroom and it did not disappoint. While the outside is less than attractive the room was perfect for what we needed. Spacious king bed with plenty of room to move around. The room was clean and there were even mints on the bed. There are also a few snacks in the desk. Bedding and bathroom were cleaned and freshened room didn’t stink. Overall for a one night stay this was the perfect place and it didn’t cost and arm and a leg. Highly recommended for travelers just needing a place to sleep for the night. If you are staying multiple days in N. Platte area and going to be spending vacation time in your room, this is where I may recommend spending a little more for a hotel/motel with more amenities. But seriously we enjoyed our stay and if we ever travel back out this way we would stay here again..Bats2008!Version: 39.5

Spacious roomThe room was very spacious and came with all the essentials. It had a small kitchen with two eyelet stove top, sink, dish washer and refrigerator. It had a coat closet by the door and a wardrobe closet in the bedroom with shelves beside it for clothing. It had a large sofa that you could lay all the way out on it and a sofa table. The bathroom shower was very nice as well as the rest of the bathroom. This room even had a washer and dryer for our disposal. The bed was semi comfortable but very low. My husband and I are very tall. The room was only equipped with two tiny rolls of toilet paper for a one week stay. We had to go buy our own toilet paper to complete our stay here. They also have a small TV in the little hall between the kitchen and living room where you could only see from the far left side of the sofa or the kitchen table. There’s a huge wall behind the sofa that leads into the bedroom. I recommend the TV is placed on the wall between the bed and sofa so it can be seen from the bed and sofa and kitchen table. All in all a good space..Pleasantly Pleased AlexVersion: 43.0

Usually my go to appOverall the app is pretty good, there are just a couple of things I wish would be changed. First, a lot of accommodations (especially in the US) charge a security deposit. It’s almost never easy to find out how much it is and it can even cause a cancelation if it goes over your card limit. I really feel security deposits are a form of age discrimination. What I would like is a way for the app to filter OUT properties that charge a security deposit. This would show age discriminating businesses that we won’t tolerate it. Secondly, again in the US, it doesn’t show the taxes until you’re on the last page to book. It makes properties seem cheaper than they really are. Booking even in expensive countries like the UK can still be cheaper because it’s difficult to find something affordable and safe in the US. Some of these things may be difficult to change given how unfriendly the US is towards its own consumers, but I overall love using this app and hope they can do something to punish age discriminating businesses and help save us money when booking domestic..Do PangeaVersion: 26.8.1

Layover as an Art FormI spent 2 separate layovers in one month at the Nairobi airport hotel the Crowne Plaza..it was truly a most pleasant experience on both occasions.. Firstly, I am a restaurant professional in NYC and i was more than satisfied with my experience.. Secondly, the staff and service were generous, genuinely kind, and gracious.. The hotel itself is modern and posh..with a beautiful penthouse house pool .. on my layover i arrived tired and ill tempered..after a lovely lunch and some sunbathing, a dip in the pool and a nap in a most comfortable room.. I departed refreshed and rejuvenated ready for my 15 hour flight back to NYC.. I spent both layovers here coming and going en route to and from Zanzibar and this was definitely a highlight of my travels.. I m still thinking about my stay there 2 days after my stay whilst home in NYC.. I urge anyone that is traveling to Nairobi to stay there( the free shuttle to the airport is a bonus) you will create a memorable experience and meet some truly wonderful hospitality professionals.. I know ill be back...FRANCOISENYCVersion: 36.4

Wow!I am delighted to share my wonderful experience with this room booking site. The room exceeded my expectations, providing a cozy and warm atmosphere that made my stay truly enjoyable. However, what truly stood out during our visit were the owners of the property. In all my years of booking accommodations, I have never encountered such a compassionate and helpful property manager. Our communication with the owners was not only swift but also incredibly cordial, ensuring that every single concern or query was promptly addressed. I was fortunate to have the host assist me in planning out my daily excursions and even making reservations for a memorable dinner with my now fiancé. Their assistance went above and beyond, making our stay truly special. I cannot recommend this property enough – a solid 10 out of 10! If you are looking for a place where you will be warmly accommodated and receive exceptional service, this is the place to book. Thank you to the owners for making our stay unforgettable..GR€@TVersion: 50.3.1

Exceptional Stay – Above and Beyond Service!My stay at Arabella Premium Residence was nothing short of amazing. From the moment I arrived, the staff made me feel at home with their warm hospitality. The rooms were spotless, spacious, and had all the amenities I needed for a comfortable stay. The location is fantastic, just a short walk from Arabella Plaza, which made grabbing a meal or doing some shopping super convenient. One evening, I realized I had forgotten an important document I needed for a meeting the next day. I reached out to the front desk for help, and within minutes, they arranged to have it printed for me. Their quick response and willingness to assist in such a pinch really stood out. The breakfast was another highlight—fresh, delicious, and served right on time every morning. Whether you’re traveling for business or leisure, Arabella Premium Residence is the perfect choice. The exceptional service, great location, and overall comfort make it a place I’d absolutely return to. Highly recommend!.Jason132713284617482683Version: 52.5

Second trip we have book with themWe like to book trips for our wedding anniversaries. Each time is better than the first. Last year’s trip, We booked a king size bed room Monterey Tides. It was an amazing oceanfront stay. A little small in the room, but the view made up for it. The beach was right next to our room. We saw seals and other marine life from our window. We were soothe by the sounds of the ocean. The bar had a different house drink every day which was very tasty and not a watered down freebie. It was nice to sit in the lobby and watch the ocean while having a drink. There was some construction on the elevator, causing some longer wait and odors. But over all it was a great trip Elegant beach bungalow is awesome. Quiet neighborhood. Great amenities. Map on the phone sent us to the wrong place at first, but we found it. Close to restaurants and stores. Used the bbq grill and backyard for a home like relaxation. If I ever retire, this would be a great place to do so..Happy Couple from ModestoVersion: 38.2.1

Amazing hotel, great staff!I love this hotel so much. It definitely exceeded my expectations. The location is great because you can walk to the beach and amazing restaurants. What made this stay even more special was the staff. Niki gave me recommendations on where to go and which ones to avoid. I traveled by myself and this is also my birthday month. I arrived early and they allowed me to check in. I was so amazed by how great my room looked and on top of that, they had a bouquet of flowers waiting for me in my room with a card that said “happy birthday.” They also served amazing breakfast! My flight was delayed and they had a shower room available so I was able to stay and enjoy the beach until it was time for me to go! This is so worth it! I will definitely come back. Words will never do justice as to how I was treated so well here. Thank you to everyone who made this trip so special. Niki definitely did beyond what her job entails. They all treated me like family..More than 5 stars!!!Version: 49.3

Wonderful condo and mini vacation!We've been to HHI many times and my family owned beach property on the island when I was a child as well as when my children were little until they moved on and had families of their own. We have since sold our family property and we just go for short stays. This condo was the nicest one we have ever had in HHI and we've had many throughout the years. It was large and very roomy and most of all it was perfectly clean. We understood that the owners were doing some upgrading and certain things were not working(ice maker, jetted tubs, etc) during our time there but those things didn't hinder the wonderful time we had on the island. We would love to stay there again and stay longer if available. This would be a condo we would purchase for our family if the availability ever came up. We miss having our special place to go on HHI. Now we think we have found the perfect spot..BettfsffsssrtVersion: 48.3.1

Loved the stay . I wish I could have extended"We had an absolutely fantastic stay at this charming hilltop view hotel. The exterior was beautifully decorated, and the presence of friendly llama animals on the farm added a unique and delightful touch to the experience. The owner was incredibly kind and helpful, making me feel right at home. One of the things I loved most about this place was its unbeatable convenience. The hotel's proximity to the train station and the village which you can find all you need for groceries , and I was pleasantly surprised by how easy it was to reach all the nearby attractions from the hotel. It's rare to find a location that offers both natural beauty and accessibility in one package. All in all, I can confidently say that I couldn't have asked for a better stay. If you're looking for a picturesque retreat with a welcoming atmosphere and unbeatable convenience, again this view hotel is the best and breathtaking. My kids love it ..Chi PatelVersion: 40.3.2

Fireplace does not workWe arrived about 2 hours before check in and we were able to get in our room early. Room was very clean and well maintained. Walls were thin and we we could hear the people next to us. It also sounded like a heard of elephants above us. Some of this you kinda expect in an old accommodation. My main complaint is that my husband and I picked this room due to it having a fireplace. They fire place was on a timer for no more than an hour which I can deal with. Problem is it didn’t work . It would pop on for a second and then pop off ..did this the entire time. We even turn off the main heat and opened the door thinking maybe it’s a temperature issue and it was to warm the room. Need I say it was about 30 degrees out side and even with the door open it never came on and stayed. Just popped on for a second and then off, and when I say seconds I am not exaggerating. This kinda upset us because we could have gotten a cheaper room with no fireplace..KeelboyzmomVersion: 43.0

STUNNINGThis place was so beautiful. Every turn was magical. The people were super nice and helpful. We stayed in the Timbertown Cabin. The room was clean and had everything we needed. The bed was way more comfortable then any hotel bed we’ve stayed in so far. The golf cart was an awesome experience and allowed us to ride around the farm freely. The farm is stunning. I honestly wish I could give it more then a 5 star review. Our son did not want to leave and was already asking when we were coming back. Our family loved every minute of our stay and we will for sure be back and planning a family reunion here. I highly recommend this place and guarantee you won’t regret it. Next time we plane to stay in the hobbit house. Oh wait and how can I forget… we loved the farm dog Bear. He was the sweetest super friendliest dog anyone could ever play with. Thank you June Farms for an amazing and unforgettable experience. We all left with huge smiles and our hearts filled..Fossas FamilyVersion: 38.6

Great apartment in RomaRoomy, clean, historic apartment very close to Pantheon and about a 20+ minute walk from common visitor sites. Having two large bathrooms was very helpful; great water pressure and plenty of hot water-we went at the beginning of summer and it was already hot…nice showers were a great finish to our days there. Spacious bedrooms with lots of storage. Washer/dryer combo was great to have. One set of stairs to get to apartment from the street door. Careful with loose floorboards outside of bedroom-but again, non issue when considering the age of the building. Below window air conditioning was nice to have but the high humidity while we were there won. Great little restaurant downstairs; il Buco. We didn’t use the kitchen much but it was large and well equipped with plenty of refrigerator space. Must visit the tiny store front downstairs; lovely art by Jose Grave de Peralta. Small market around the corner for basics. Bank ATM on vía del Corso. We would love to stay here again! Thank you Paola & Alessandro!.SisemDVersion: 38.3

Mountain havenWe have been travel to and from Texas to Oregon and back again. We stayed in 3 hotels on the way and this was our 3rd on the way home. I love Trinadad and we stayed in a different hotel last time we were thru and didn’t want to go back. Took a chance on La Quinta. Not only was it less expensive than most we stayed at in the trip but by far the nicest. It was like staying in a resort!!! The room, bathroom, dining was by far the best. In fact it was not just comfortable but beautiful in every way. The breakfast staff was friendly, helpful and provided the best breakfast we’ve had at any hotel! I haven’t slept well on this trip, most needs barely comfortable but these beds were amazing and I slept for the first time in days. There ids much to do in Trinidad so I hope to go back and spend more time in the area and I will definitely be staying at La Quinta! Treat yourself to a great stay if you’re traveling in southern Colorado. ⭐️⭐️⭐️⭐️⭐️.GMA 606Version: 50.2.1

Please post warnings!We do not live in a state that is running in fear from Covid. We have not had to deal with masks for over a year and a half. So we were a little taken back when we got to the hotel and had to mask up. No big deal, I carry my Shaun the sheep mask with me. We are also greatly disappointed that nowhere on the app does it disclose the yuge number of amenities that were not going to be available. That’s a yuge selling point for some people. Not whether or not I am forced to wear a mask, could care less. However nowhere did they check our temperatures, ask us any questions in regards to our health. They did not make us wash our hands or use sanitizer, but we had to have the mask on! Let’s get back to the truth in advertising part for things that you pay for. Greatly disappointed about the pool being closed. Have you done any research in the area of chlorine and Covid? Because your paper masks are far less effective then hand washing. The three stars is for the staff they were great. The two missing stars belong to ownership..KahunahammerVersion: 31.3

Now this is my favorite hotelAlthough we stayed only 2 days and 1 night, we highly appreciated the hotel and the customer service. The room was perfectly clean, wonderful bed and pillows, and had absolutely everything you need in the room, bathroom and kitchen area, even a dishwasher. No need to bring anything with you. I mean, nothing at all. There is everything there, all the knives, forks and spoons, all the utensils for eating and cooking, and much, much more, right down to a can and bottle opener, a whisk, measuring spoons, etc. A wonderful inner courtyard with a pool and a wonderful shady gazebo, a barbecue area, beach towels, chairs and an umbrella. You had to walk 150 m along a wonderful shady path to the ocean beach. The service manager Marsha was beyond praise. With her we felt like we had come to our loving family. We left the hotel with absolute confidence that we will now return there again and again. Thank you very much, Marsha!.NataliyaSoloVersion: 49.9.2

Amazing spot - checkout was interestingThe place is absolutely amazing - however the checkout process was interesting. The host’s partner came to check us out the last morning. Checkout is 10am but we said we had to leave by 9am and he rushed us out the door saying he was late for work. Also, I was told it would be 50€ for the city tax and was told that morning it was 54€ which would’ve been fine except I only had 50s and after spending almost $1,800 USD for 3 days I was asked to give the person checking us out 100€ in exchange for 40€ in change - instead of just giving us the 4€ discount. In theory, it shouldn’t be a huge deal but after spending that much money it feels weird to be “nickel and dimed” for 4 extra euros. Would I stay here again? Yes. But that last morning left a bad taste in everyone’s mouth. Like I said, the place is fantastic and deserves 5 stars but the checkout process was incredibly awkward so that deserves 3 stars. Felt like 4 stars in the middle was fair..Amazing spot - odd checkoutVersion: 50.0.2

A Refreshing Oasis of Hospitality in the Heart of CapriOur stay at Guest House La Piazzetta in Capri was nothing short of delightful. From the moment we arrived, we were warmly welcomed by the staff, whose hospitality truly set this place apart. In a destination as popular as Capri, where many establishments seem fatigued by the constant influx of tourists, La Piazzetta stands out as a refreshing exception. The staff went above and beyond to ensure our comfort, offering personalized recommendations and always greeting us with a smile. The rooms were charming and well-maintained, providing a cozy retreat after a day of exploring the island. The location is perfect, nestled in the heart of Capri, making it easy to access all the main attractions. Overall, our experience at Guest House La Piazzetta was exceptional, and we highly recommend it to anyone looking for a welcoming and relaxing stay in Capri. We left feeling rejuvenated and grateful for the genuine care and attention we received..Zil123456Version: 50.8.1

Fantastic resort, second to none management and customer serviceSimply put, look no more for a resort in Sahl Hashish. Stay here and you will be treated like you are the only guest. This resort boasts five restaurants serving delicious food. International, oriental and Italian cousins are all available. Hats off to Mr. Mostafa, the assistant Reception Manager. You will find him in the reception. Actually he will find you and greet you with a great smile and will make your stay pleasant. He gave us a quick orientation and made sure that we get the rooms we liked. He is the right man to take the “ice” out of “service”. You will find Yoga and Zomba classes by trained professionals. Nightly entertainment is by highly qualified teams. Fire work shows fly boards, DJ. Alas too much to mention. Golden Buddha is a night club in the same resort with great atmosphere. I can’t say enough about our satisfaction with this Resort especially with Mr. Mostafa. Congratulations for a job well done!.Nagi ElmasryVersion: 35.3.1

Efficient use of space!We were prepared for the size of this room, it was like being on a cruise ship…every inch of space was useful! I took the top bunk and had a nice wall ledge to put my nighttime items as well as a small window I could open for fresh air….it was also the best place to watch the t.v. My husband was in the bottom bunk and felt a little claustrophobic but it was just for one night…plus the bedding was very comfy, tge comforter so puffy! It was nice to have a water closet w toilet in our room and a private shower down the hall. And what a treat to get nice white bathrobes and slippers! We also liked that we were able to take our food down to the cafe and eat in there/as well as have a choice of eating off their menu. Tge coffee in the morning was excellent! And the staff were friendly and helpful. We are glad we stayed there for the night as it was also in a great location!.Sandy 927Version: 50.2.1

Amazing!!Makes booking a trip so much easier and stress free!!.JMurrinVersion: 15.2

HinniEasy to navigate.Nettini1Version: 19.7

Avis Booking.comTrès facile à lire et conviviale.Valere HossouVersion: 15.2

Keep it upOne of the most stabilize and reliable apps Keep it up.Medo0o.2020Version: 18.9.1

Nice hotelMy first time and had a very good encounter with the lady in the front desk. She help me a lot.Assisted me and very.patient with me. Thank you. Good reputation hotel. Workers very nice. My room is excellent!.MisspariiVersion: 37.8

Ease of bookingAlways happy to use booking.com lots of choices in locations and prices. Site is easy to navigate. Responsive replies..Dutchie 13Version: 37.8

Comfortable stayingThe hotel staff was very friendly. The room was clean, the bed was comfortable, and the breakfast was very good. The location is convenient, close to a train stop, and the hotel offers an airport shuttle. Thank you..Olllaaa78Version: 45.9.1

Easy to useSimple and easy to navigate through the site.KinPlayfulVersion: 36.6.1

Nice appEasy to use and very useful. Even better than the website itself..NkutinskasVersion: 24.8

The Best place to stay in Ivano-FrankivskThe best quality / price place to stay in town!!!! Clean , spacious, modern ! Friendly host and services!.Alexdenk8Version: 25.6

GoodThe staff was friendly The rooms were clean, I enjoyed my stay, The hotel needs to fix the doors they we’re very noisy and hard to close so they made a big noise each time, even other rooms would make noise so we would hear every time someone left their room. The hotel does not read or respond to the message u send them when ur booking, I requested a shuttle and microwave and I had to call the hotel number to find out how the shuttle works and I had to remember to ask for the microwave at the front desk and that’s when they put one in the room, I think if they had answered the email I wouldn’t have to go through all that. Other than these things everything else was good..Bugger122Version: 51.8

Airport OvernighterHighly recommend. Short distance from airport. Modern, clean and spacious. Will look forward to returning here on our next visit to Toronto..J. AllegaertVersion: 51.8

UtileToujours très utile et facile d’utilisation.B. GagneVersion: 51.8

WinterRidesI like this app, however Bookings could do a better job at verifying the Home Stays, Hostels and what the actual post as far as the rooms are concerned. Several times now in Taiwan I didn’t get the room that I booked! Other wise it is a very convenient app with a quick response time for room confirmation..WinterridesVersion: 51.8

Hotel bookingAmazing job guys.AerotaekwonVersion: 51.8

Lovely host and great placeI booked this apartment for my father who was in transit in Belgrade. The host Nikola was amazing, he picked up my father from the airport and dropped him off the next day. He kept me posted all the time. My father also was very happy with his stay. He said the apartment was very spacious and clean. I would definitely recommend this place to everyone. Slavica.KolekikindaVersion: 51.6

Use with discretionUsually good for booking things and building up to discounts. But! For a second time, I have not been helped when asked to re-confirm a booking I already had, after booking many places in a row and receiving a ton of emails, and not seeing it confirmed in the app, but they have not got back to me to try and cancel or reverse the charges. Why would i book the same place for myself twice?? Why doesn’t a flag come up on their end to confirm? I felt duped into paying twice and will likely not get that money back. Super disappointed in the help side of things. Use with discretion.{^5€¥Version: 51.6

Fabulous appEasy and quick to use especially when traveling a lot and making plans on the go..NorthvanancyVersion: 51.6

Facilité!Moyen facile pour régler nos réservations..SylvainR1963Version: 51.6

Don’t have payment historyDon’t have payment history with original and converted amounts.JuliaSashaTVersion: 51.6

I recommend this hotelAlthough we only stayed for 1 night and Have chosen the smaller room due to our schedule. I feel the hotel treated their clients well. Free wines, snacks and very efficient staffs… who doesn’t like good freebies with a nice courtyard to sit and unwind for the night. Made up for our small room. Location is walkable to Kobe pedestrian street. Lots of restaurants nearby. Need bigger signage Hotel hard to find. It’s inside an office bldg. very safe. Will book a bigger room when we return. Our room was clean. Only wish they have baths available. Thanks.CmedaVersion: 51.6

Très bienMe sert toujours de cette appli !.KissifroteVersion: 51.6

Rustic charming apartmentThis apartment location is excellent, within easy walking distance to restaurants, grocery stores and the harbour. Close to all the sites. The apartment is well equipped and the host is very accommodating. The parking can be a bit of an issue if it is busy..GM ColdstreamVersion: 51.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 66.6

Booking.com: Hotels & Travel Negative Reviews

They Will Not Help You If You’re WrongedI had tried this app for awhile but it’s not worth it for my lifestyle. It travel very often and sometimes suddenly. If I book a stay and have to leave earlier hotels often are not willing to issue refunds and Booking won’t do anything to assist except call on your behalf to ask. I booked a stay in Virginia, my flight got delayed and I was stuck in a different state for 2 days outside of my control. I contacted the hotel and was told everything would be fine. 2 days later they still cancelled my reservation and listed me as a no-show. I argued with both the hotel and Booking because Booming had told me they contacted the hotel and WAS able to have the dates of my stay changed, this was apparently A COMPLETE LIE! My $600 reservation was taken and even after Booking informed me to just dispute the charge with my bank they went back weeks later and had my bank reverse the charges again. No one at Booking is going to be held liable for lying to me, the hotel staff in Virginia is an absolute slime ball with policies that shouldn’t even be advertised on Booking’s site and I’m out $600 with no form of reconciliation between either of these parties. Destined to fail assuredly!!! If your plans have any likelihood of changing I’d highly recommend you skip booking through this. Customer service isn’t even based in the same country as me so why would they care about what American values in business should look like..AvoidBookingWithBookingVersion: 49.5.1

My app is not secureI had the same woman kick me out of a hotel in Conway and Branson because I reported a glitch in the app. I am not sure why the hotel owner would be upset about that since I was being honest and was actually saving him money. But that woman stole the money I had on a prepaid card that I had to go get after she alleged my debit card and Cash App did not work even though my bank clearly shows that I paid. I contacted Booking for a refund and heard nothing back. I am a Beta Tester, so I was doing exactly as I am supposed to do, but I am not sure how that woman knew I reported a glitch unless she had access to the app itself or was able to get access using fake WiFi. The night clerk had her son in the lobby playing Roblox. She was the one who told me my card didn’t work and insisted I go get a $100 preps card. Now I am sure that she didn’t use my money for herself, right? But I am really confused why a hotel owner would kick me out when I reported a glitch on how people can use the app to steal nights without paying. And since the two hotels I stayed at are not connected in any way, I don’t understand why they would have the same woman kick me out five hours down the road. Booking has yet to respond to my complaint. But I had a 105 fever and the flu and had to drive myself home after my bank card was locked and numerous hotel rooms were charged..ANB33333FoolVersion: 45.7

This is an absolute joke - scam big timeSo everyone that is using this one should be very very careful !!! I was using it for renting a car and it become a nightmare . They booked me a car and I was paying full insurance! Then after I went to the car place I was told that it is not covering anything. Every scratch will be 1000 euro ! So I got so mad that I called to cancel this and booking told me that it is not possible because it is not possible and I have to pay for half of the booking without used the service . So I had to cancel my “full “ insurance and end up paying 190 euro instead of 30 !!!! So my booking went from 180 to 400 euro . So this scam happened to my friend the day before that but in different scenario. Just because they are married couple and don’t have both credit card the car company did not work with them and they and up lost half of the money they paid 4 months ago in full ?! Is this crazy joke here with booking . When you use the booking you like to pay and annoy your vacation. Here you pay and then - good luck save money . They will make sure you will have such a miserable time and end up paying double to what they promise . So this is first and of course last time using Booking for anything then go to restroom and think about their service ! Absolute stupid place to do business ..MegipoVersion: 48.7.1

Horrible people and websiteMe and my husband went to gatlinburg TN for a getaway and wanted to stay an extra couple of nights but wanted to get a cabin and I found one and booked it over the phone from their website, so we drove all the way to it.. payment declines, called them and they said the reason it declined was because my information wasn’t matching up (meaning my last name on my debit card was different than my new last name) I knew this and advised them that I was recently married and was in the process of changing everything to match my new last name!!! and I answered all their questions correctly even asked me to send a picture of me and my DL (which I did) had me on hold for a long time and then had the audacity to tell me that I cannot rent the cabin or any other place from them as I have been banned from ever booking with them in the future.. I even told them I could send my marriage license to prove I am who I say I am!! They went to the next extreme!! They refused to listen to me!! they straight up blacklisted me over the fact that my last name on my debit card was different than my new last name!!! Are you kidding me!??! Shame on you for ruining my families getaway! that was the first time I used you and apparently the last time!!! It was supposed to be a simple process. Worse booking place ever..Sredman92Version: 44.8.1

Do not book with them!I booked a hotel room and prepaid for it but when I arrived at the hotel they told me it was overbooked and they didn’t have any rooms left. I had to find out last minute as I was trying to check in. Why wasn’t I notified before hand? Since I was already running late for a festival I was going to I had to quickly book a different hotel which was farther from the venue and it was a bad hotel that cost more. I ended up missing most of the festival I was going to due to this inconvenience. Monday morning I called booking to see if they would make things better, I did get refunded for the room I didn’t stay at but I feel they should've done better for me having such a bad experience. They should’ve reimbursed me for my other room. somehow the customer service rep made me feel worse after speaking with him. After I expressed how unsatisfied I was with their services he advised me to write an email to customer service and they would work on reimbursing me. So I did with no response back. I decided to call back and now they are saying they cannot do anything else for me. They do not care about their customers. And the customer service reps are very rude people that make you feel like you somehow caused the issue. I would not trust this website for anything. They are a bad business..SivamonVersion: 48.7.1

The Good the Bad and the Ugly …stayed here 4 nites july 2023The good… location is great. Right next to underground Glouchester Road tube station. Close to many restaurants and markets. Room had safe and mini-frig. Nice big towels .The Bad…. Very small TV. Small room. Unable to open two suitcases at the same time. Bathroom very small especially the corner shower. Very difficult to even turn around in. Breakfast not included but if your willing to pay 16 pounds u can get cold food in a buffet in the basement….nothing even came close being warm or hot…..dinner was not an option since they discontinued it totally before our arrival….the bar, this is a great one…the bar is only open thuraday, friday, and saturday from 5 to 9…thats it but i can understand why….its the worst looking small unfriendly uninviting bar i have ever seen. Went by it all three days and never saw anyone in it…..seriously why waste your time. NOW THE UGLY Our room did not look like any of the pictures on their web site. We had 4 steep stairs to climb into the bathroom. Not very much fun in the middle of the night when you have to use the facilities. Then come back down the same very steep stairs…. Not cool when you have walking issues and stability issues and your 77 years old. Would we ever stay here again …that would be a big fat NEVER AGAIN.IbigjimVersion: 39.3.1

Stay away from BookingThey just want your money. I arrived at the La Brea In hotel in Los Angeles and decided to make a reservation for two days, which would be the period we would be there to see the park. I checked in and went to the room with my family and when I got there I realized that the room was not clean after being used by the last guest, I went back to the reception with the photos of the situation in which the room was and asked them to change me for a clean room, the very rude Chinese gentleman who checked me in said he couldn't move me and the previous guest had only used the room to take a shower (this was unbelievable), and I asked him to cancel my stay that I was going to look for another hotel, he said he couldn't because I had booked through Booking, when I contacted Booking she wanted to deduct from me the value of one night since I had just arrived, I explained the whole situation to the Booking attendant and I realized that Booking transfers the responsibility to the hotel and the hotel transfers it to Booking and nobody solves anything. I sent several messages to Booking and I also have photos of the dirty bathtub with the soap open in the bathtub, the litter bins full of dirty toilet paper, in short, a very unpleasant situation that I had never experienced before!.Booking never againVersion: 40.1

DO NOT BOOK WITH BOOKING (ONE YEAR NO REFUND)Update Developer response: the website you gave is for booking FLIGHTS!! Didn’t even give a proper communication channel. THEY SCAM CUSTOMERS. THEY FORCED A CANCLE? GOOD LUCK GETTING A REFUND. Look at the developer response. They provide NO EMAIL OR PHONE NUMBER. If they did it would be from INDIA and they will say “SORRY” that’s it. They will laugh as they took 800 dollars from you booking a flight that they canceled. I received emails about booking canceled flights to my last destination, so this forced my hand to cancel my remaining flights since they couldn’t find me connecting flights anymore. Booking inc has gave me wrong confirmation numbers, gave wrong phone numbers, and Hang up the phone each time I have called. Singapore airlines tried hard to process my refund. They needed phone number from booking (which booking was unable to provide), they needed email address which they gave me incorrect one. Ultimately booking stopped giving me updates on the refund status. The money is gone, since it first has to reach Booking inc hands before, so if Booking inc doesn’t report it to me it’s their money. Highly unethical. I tried to escalate the case and they didn’t give me a supervisor. You will get a guy from India, so their wage vs your time it’s profitable to keep your ticket money..Pro_dinkoVersion: 36.1

Incredibly not satisfiedHorrible 1st to days in Denver Co. Paid for room with two queen beds. Get to hotel and had one king bed. Me and my brother aren’t going to share the same bed ( I’m 56 and he’s 59 ) so I had to sleep in a cot for two nights. Sooooo uncomfortable and unacceptable. But yet I’ve heard no reply since 5/26. Today 7/14 pathetic. I booked a mountain room to be near one of my late wife’s favorite places to go so I wouldn’t have to travel far. I get a call and email from property management saying there is a major water leak and this place isn’t available. Here’s the downside. When I booked it I checked to be pet friendly. Well !!!! Guess what !!!!! The other properties they had to offer weren’t pet friendly. And neither was the one I booked even though I checked the box to be pet friendly. So now instead of have a 2 bedroom house I’m in a one room old make shift apt. It’s ok but not what I wanted and it’s $100 more. WTH ???So now instead of being 5 minutes away from where I wanted to spend my time, I’m about 30. This was to be a special weekend trying to celebrate what would be her 57th (7/14) and her passing (7/16). I’ve cancelled dinner reservations because it’s so far to drive now. Urrrrggggjhhhh !! I’m livid but going to try and make the best. Sorry for the long rant..Tommyguns1966Version: 39.5

Econo LodgeThe first 2days I stayed was a awesome experience then the guy that works weekends made us leave because we was in room 106 which the man and even the housekeeper told us it was a smoking room that’s why the non smoking sticker wasn’t on the door anymore so we had to switch rooms from 106 to 116 after we moved the housekeeper told the man that our room smelled of smoke and was dirty well he gave us 5 mins to get our belongings cause he kept calling saying we needed to get out so we had no time to clean up a lil bit so the housekeeper went to the man saying our room smelled like cigarettes and it was dirty he calls our room about a hour being in it saying I need to come to front desk and bring my card because I owe $50 I told hi I don’t owe anything so he made me leave the next day very very unprofessional and rude I will not be back at this place because all they’re doing is trying to get money as best as they know how. Oh not to mention the same housekeeper that went to the man cleaned my room for me the 3rd day we was here had left cash on our bedside table and it was gone I know it was her because she was the only one in there so don’t trust your belongings being in your own room. I thank him for making me get out of this rotten situation..Jennybugg45Version: 36.9

Terrible customer service!Last year we had a trip planned in March, flying out 3 days after the pandemic started. All of our travel plans got canceled so naturally we had to cancel the hotel room we booked through your app. We were told we could not cancel and get a refund, but instead could inform them of when we planned to travel again so we can change the date/get a credit. Now that Iceland has opened back up (this is where we had our hotel at), we rebooked our trip and called Booking to get the credit for the room. We were told today that because we did not call them to change the dates prior to our original hotel booking (March 15, 2020), that our credit was no longer active and there is nothing they can do. They told us to call the hotel but when we did, they said Booking never gave them our money and that we have to resolve it with Booking. Basically you all expected us to magically know when we would travel again 3 days after the pandemic started so now we are out 3 days worth of a hotel. I’m extremely unhappy and cannot express to you enough that I will not be using Booking in the future!!! You have stolen our money and that’s all there is to it..And M not happyVersion: 29.0

Painfully slow to respond, unhelpful when they doMy flight was weather delayed, which made my car pickup time unrealistic. I called and chatted with booking *and* the car rental company. Both claimed to be unable to communicate a change to the other, even when my wife and I had them live on our cell phones at the same time. Utter nonsense. Repeat: utter nonsense. Had trouble picking up the key for my rental and couldn’t reach the host. Sent message to booking via their app, messaged the host and also called booking on the phone. The app based message to booking had a guaranteed 24 hour response window (effectively useless). So, I prepared for an advertised 20 minute hold on their phone line. The host intervened before I got someone live at booking and I got my key. The next morning, the host and I got messages from booking that I had not checked in to my rental. I assured booking that I had, and relayed that to my host. 13 hours later, the only thing I’ve heard from booking is that I will hear back within 24 hours (11 hours from now). This was a great lesson for me. Back to straight from the owner car and housing rentals from now on..SbrentcolbyVersion: 43.0

Hotel scams/ horrible customer serviceI booked my hotel 2 months in advance until a month later of my trip I get an email that my hotel was cancelled because of multiple people reporting that it was a scam. I called customer service they said they would have provided me an alternative but because it’s almost a month until my trip they couldn’t provide me with anything. After multiple attempts to try to reason with them or to find an alternative, their alternative was to either sleep in a hostel or a sleeping pod for a family. Customer service hanged up on me, have put me on hold for almost an hour, and on top of that blatantly lie to you saying they’ll promise they’ll give you a 25 euro reimbursement if you give them an invoice of another hotel you booked. It has been an awful experience and on top of that their email support doesn’t work they want you to go through their app where it has only a set of questions and the basic answers are there and I tried using their customer service through the app it’s horrible the whole time I couldn’t send one message or even contact customer service through their messaging system..Julio mar.Version: 41.9

UnbelievableChecked into a reserved room that had the wrong bed size so I called to exchange. The employee from the front desks comes to check it out because he so heartedly believed that their hotel keeps no twin sized bed, but there it was, a twin sized bed and a full sized bed when I reserved for two queen beds. He then proceeds to discriminate the second party I bought with me, who had no responsibility for the room. The room was in my name but because of supervisor instructions, he proceeds to talk to my husband like he is a threat or is disturbing anyone. We’ve checked in here multiple times and the staff is as fake as a two dollar whistle. The night before, we checked out 20 minutes late and apparently he(my husband) was placed on a no rent list. Usually that happens when you become a disturbance. But where has any hotel checked for guest names or identity? Their policy doesn’t state anything about checking out late other than the times being between 11AM-12AM. And they never looked to resolve my issue, but because the supervisor has a vendetta against my spouse, my time and money was wasted with this flamboyant business that can’t even maintain services they claim to offer..Live love no regretsVersion: 38.6

BewareI booked my reservation to a condo in July. Money was taken out of my account. Put back in a day later. And then I get a message saying my card is invalid and to update my payment information. Fine. Update my card number with a new card-communicate this to customer service. Money gets taken out of my account And the next day I receive a message saying my booking was cancelled!! For non payment!! Except I look at my account and they took the money out! I call and reserve it again. My money gets taken out of my account again. Now I have to wait and hope that one of the payments fall off my account. And now I’m terrified that July will come and they will cancel my reservation again and leave me and my kids stranded with no where to go and no money back! Sad thing is I had a wonderful experience with them last year when booking a place in Colorado. What is the deal?! Customer service is horrible. Communication horrible. I was using the app to text back and forth about my reservation and what the issue was and how to fix it and they were taking hours to get back to me!.JStitch07Version: 37.1.3

This app almost caused us to lose our vacation!I have used this app twice now! The first time in 2021 and had no issues with it. They took out the money right then and there, everything was done and paid for. Good to go. We just came back from a trip 2022. But the day before we left, the owner of the resort calls me to let me know my card didn’t go thru. I explained to him I had already paid for the trip months ago when I booked it. I’m not sure if they just preauthorized the money at that time or what. Because after I booked it, it showed to be deducted from my bank account. Then I went back to my previous months statement when the owner called me, and sure enough. It was never taken out! (Which is kinda on me, I should have paid more attention.) but it did show it was taken out the day I booked, so I never thought anymore about it! We were able to go, no thanks to booking! I should have just stayed using the AirBNB app like I normally do, and that’s what I will do from here on out! I do not recommend this site at all! I have already deleted my booking account! So deuces booking! ✌🏻 you’ll never see me using you again!.Alisha SaundersVersion: 33.6

Great location but not what I expected.Not what I expected for the price we paid. The hotel is in a great location but could use some upgrades and better housekeeping skills. The room was spacious but not as clean as it should be. The bathroom curtain was white with some gray stains which showed it had not been properly watched in a long time. The bathroom sink had some yellow stains in the corner and the toilet paper holder was falling off the wall. This one had a whole right next to it that was never patched up and the footboard needed some real good cleaning as they were gray instead of white. I spoke with the front desk about it and they sent the housekeeper to clean the room but everything I mentioned was still the same when we got back to the room. You could tell they switched the bedroom sheets, replaced the towels and vacuumed the floors but nothing else was done. This is the first time I experience anything like this in a hotel and it was a shamed. The food is also over priced. I was only there for two nights and didn’t want to make a big deal about the cleanliness of the room but unfortunately, I would not be staying here again..Yoi618Version: 25.4

HORRIBLE EXPERIENCE DO NOT STAY HERE!Run fast the other way!!! This hotel needs to close down and have a total rehab. I don’t mind older properties if they are kept up. This hotel has lots of deferred maintenance. We asked for a quite room. We were given a king room that faces Canal Street. First mistake! The road noise, vehicles honking, people screaming, sirens all day and night, and some dude on a megaphone for hours at a time preaching. This is definitely not a relaxing hotel. Once you wade past all the homeless people you finally get to the front doors. There was a security guard on call at night but he isn’t checking anyones id or proof you are staying here. Once we get to our room it was awful. The drapes are stained with brown spots all over them. The carpet is stained. There are ants crawling on the bed. The bed frame has iron pieces hanging out and my wife cut her shin. The bed cover is ripped to shreds. No blankets. The front desk does not answer the phone. The commode was broke. Mold in the shower. Air conditioning return vent is filthy. The positive are location within city and air conditioner works great. DO NOT WASTE YOUR MONEY ON THIS RUN DOWN HOTEL. For $900 for 3 nights, we were definitely ripped off..Jerryd180Version: 31.1

App changes datesIn general I find booking great for finding great deals but one thing I absolutely hate is that they keep changing the dates that you are searching for. For example I was looking to book a hotel in Montreal for December 30 to January 1. I never looked for any other dates but those exact dates. I put a hotel I liked in my cart as you do and go all the way to just before confirming it just to find out what the total cost would be and leave it, to think about it a bit more before making a final decision. I got an email that night saying want to book it, and by that point I had decided to go ahead. So I clicked on the link and completely my purchase only to realize that they had charged the dates of when I was traveling. So I know it was my fault for not checking but always double check. This has happened before when I was putting in my credit card information and and it refreshed only to again change the dates of my booking. So before you click that final button check dates are the actual ones that you want!!!!.TifflnyVersion: 41.4.1

Worse costumer serviceDO NOT BOOK flights here. I acknowledge I made a mistake on booking a departure and return flight for the same day. It didn’t take more than a few minutes for me to realize. I called booking right away and told the representative about it. She said she was going to look into canceling. It took more than 15 minutes but she told me she had cancel everything and I was getting a FULL refund. I notice partial payment had been refunded. It took me 6 different calls , different days for a very rude supervisor/ manager name Jitendra, to tell me they had not made a mistake and it was my fault basically for not canceling one of the flights. When a few of the representatives I had talked to had admitted it was their mistake and they were waiting for the representatives manager to sign off for the refund. Jitendra was so rude talking over me most of the time until I told him I wanted to speak to someone else because his customer service skills were terrible. He said he was the assistant manager and manager and no higher up. I basically have to dispute with my credit card company. Save yourself a headache do not use BOOKING!!.Vsal4Version: 41.7

Property was a scamThe unit I had booked was not as advertised and 100% an unsafe place to stay. Upon arrival I could see the building was old and decrepit and the stairs felt like they would give way. The door to my unit was completely open and when I tried to close the door it wouldn’t shut. The door hinge was falling off and the door was skewed. I tried calling the property and no answer. I tried contacting customer service through the app and it kept redirecting me to the property manager. The calls themselves were to outside of Canada, creating long distance charges for me on my cell phone. I had arrived late at night, travelling alone, and couldn’t close the unit door. I tried to leave a review on the app including pictures of the unit and Booking.com said my review violated their terms of service..MarkitaHVersion: 31.3.1

Brutal lolThe worst site with the worst client care ever.Sydsaeedsaid1Version: 29.0

The most frustrating site everCalled to change my reservation, all I could get was please enter your booking number ... please enter your booking number ..... over and over. I decided to phone them. Thanks your wait time is 2 minutes. I am still on hold after 33 minutes. I will never get this time back. And I still haven’t spoken to anyone. Help!!!!! Does anyone actually work there? Don’t risk it booking through this site, call the hotel direct. I wish I had..Canadian PatriciaVersion: 29.2

A bunch of scammersJust be very careful..Mr GeddesVersion: 46.9.2

Unethical appLists bookings in the illegal settlements of occupied Palestinian territories. Absolutely horrible.ElsakrmyNVersion: 46.9.2

Shame!I have been a customer for years! Shame on you of what you are doing in Palestine!! 🇵🇸.FromrivertotheseeVersion: 46.9.2

BugWhenver I tried to log in the app, they locked my account and ask me to reset the password. Tried multiple times and still can’t log in.MiaPhan92Version: 45.3.1

Frustrating BugEvery time I try to book at the final step once I have entered my dates, selected a hotel and chosen a room the app is rolling my booking date back by one day. If I opt to book from the 13th-14th at the final reserve step it’s showing 12th-13th (even if that date has already passed!) I’ve tried contacting customer support but they won’t help without a confirmation number which I can’t get because I’m not going to book the wrong date on purpose. It has happened over multiple days now. It’s disappointing. It was a good app to use before..Angry@bookingVersion: 44.0

Terrible appThe worst app in the world, correspondence with hotels does not work, there is no support, the support team just has fake contacts who do not respond. The app works terribly. I hope there will be new services soon, because this is impossible to use.Stephen_adVersion: 42.5.1

Best scam i done to me by booking.comThis website is a scam i had to pay extra 900 dollar just for making 1 mistake by buying air ticket from booking.com best life lesson learned👎🏻👎👎.Thodabapu sale nick name deVersion: 42.5.1

Difficult to get assistance when neededIt is very difficult to reach out to customer services when you need help. Also, if hotels or rental car agencies charge you extra or don’t give you what they promised, Booking doesn’t care about the clients and simply say it is the obligation of the client to contact and follow up the case. Moreover, they don’t follow up to solve the issues they promised to solve until you follow up the case and again you won’t hear back until you follow up again. After 14 years using this application, that’s frustrating receiving such a worst services..AliQISVersion: 42.0

App is okay, customer service is utter trashI had a bad experience at one of the properties they partner with and want a refund. I’ve had to call up four times and they just seem completely unwilling to resolve my issue. Placing all the blame on the property and not ready to help out their customer. I’ve had four customer service reps promise me they would call back after 24 hours once they’d spoken to the property owner and not once have they followed through with their promise. So I’m going to have to call back a fifth time and speak to yet another person. UTTERLY USELESS customer service team. Don’t bother using booking. com, use a different website and save yourself the hassle..ArchitectsGuyVersion: 42.0

Shady unhygienic hotels and poor customer supportThey allow misleading photos and then refused to help sort it out with the hotel. Never using this app again. Very disappointed..OboltiVersion: 41.9

Worst experience of my lifeNever waste a dime, there customer service number is not in service. They don’t reply to your email, I have not received my refund since July 17, today is November 3.RoshanbatoirVersion: 41.8.1

App is not secureI’ve always used booking.com to book my hotels, to the extent that I’m at Genius level 3. However, 2 of the 4 last hotels I’ve booked have had their booking.com accounts compromised and hackers are messaging through official booking.com emails to say payment hasn’t been processed and they’re requesting to verify payment info or the reservation will be cancelled. Without thinking I clicked the link to a very convincing booking.com dummy page. My card was compromised and had to be cancelled. Tried reporting to Booking.com but they make it extremely difficult. Even when I got through on the phone I was hung up on before anything was resolved. Deleting my account and moving on elsewhere as booking.com doesn’t seem to take the security of my information seriously.IhateyourappsomuchrightnowVersion: 41.4.2

StolenNot a secure place to use credit card or email woke up and had other hotel rooms charge to mine. Only odd place I used it was this app!.KodasmaVersion: 38.1

SCAMCalled the customer support and told me that they can’t change my flight, according to the airline policy, I called the airline in conference with booking scammer agent, and the airline said you can change it and the agent agree also, the next day the agent called me again and it say they can’t change the flight due to airline policy, what a scam you paid them for there services but can’t help you and asking you to pay more , may I advise to go directly to airline to book and don’t use this Booking scam service.ChefmicoVersion: 38.1

Terrible App and customer serviceBooked a hotel through booking.com for last weekend. Found a lower price on the hotels website for the same dates and reached out to booking.com for a price match as advertised. Had to go back and forth with them, providing multiple screenshots to first be told “no, sorry it’s not the same” provided MORE screenshots of the deal on the hotel site, then they approve the price match, fine. They then tell me if the hotel doesn’t charge me correctly to let them know and they’ll refund the difference. Well, hotel charged me the original price and I reached out to them, providing screen shots of the invoice (they don’t accept PDF files though the app even though it’s 2023) to be told they’re too blurry, and I need to send again. I check the screen shots in my camera roll and they’re clear as day, check what was uploaded and it’s completely out of focus. Resubmit the screen shots and now have to wait again for customer service because any time you send a reply in the chat it’s the same “please allow for 24 hours to respond”. You can’t have continuous dialogue so you’re just waiting for whenever they get back to you. Such a pain to deal with and would not recommend booking through them..CB90201Version: 37.9

Worst ApplicationI cancelled my booking that I did from booking.com! I talked to the customer service! They were so rude and didn’t have any courtesy to speak properly! When I cancelled it, they were telling me whole refund! And now they never give me my money back! Another caller is Instead giving me the credit of another stay. Contradicting own statements! Literally worse!.SNEH_0110Version: 31.3.1

Closed motel booked .I have used booking.com for many years with no issues. However I booked a motel in early July. When I arrived at my destination we were shocked to find a motel that was closed. The neighbouring community informed us it had been closed since 2019 . Should we not been informed of this? We were very fortunate to have friends staying in PEI for this very busy weekend who had room for us. No other motels available . I will not be using booking. com in the future..Merritt RVersion: 29.5

Bad!Bad!!! Worst app ever for bookings! Never trust they might cancel you at any time and offer you a really expensive stay at a hotel located far away from the desired destination!!!.Natysolsomad123456Version: 29.2

Horrible customer serviceI had to wait and am still waiting for support from customer service. I booked a trip and it said no prepayment needed. The property south gap hotel in Barbados charged my credit card the full amount $650 for a stay that is not until April 2022 it’s June 2021. They advertised no prepayment required then charged me for the full stay..ReenaPIVersion: 28.9

Service à la clientèle médiocre et fraudeJ'ai été victime de nombreuses tentatives de fraude sur la plateforme. Après avoir signalé la situation à plusieurs reprises au service à la clientèle, soit on ne me répondait pas, soit on me raccrochait au nez, soit on ne faisait rien. Je trouve ça incroyable que des tentatives de fraude aient lieu à même leur application, sans même qu'ils ne s'en rendent compte et ne démontrent aucune volonté de remédier à la situation..Victor0592Version: 51.8

It’s a scamBe careful booking through this app or website. It’s a scam.Jack HamamVersion: 51.8

Important check in messages dont showApp does not seem to show messages from the hotel. Lead to a situation in which I knew the hosts had sent a key code but could not retrieve the full message anywhere. I had snippets from an email but those were incomplete and there seemed to be no way to expand the full message even after getting the app. I was stuck outside at night fiddling with the app for half an hour (and never did solve it).SubtleEagle1Version: 51.8

Poor brand imageHorrible leadership, cant support such a brand..TheAppaAppaVersion: 51.6

Not recomendedI tried using Booking to reach Level 2 after completing five bookings according to their conditions. Despite following the steps, I never reached Level 2. I called twice, and both times they confirmed I was correct in my approach. However, each call ended abruptly, with no explanation or solution provided. This experience has shown a lack of competence and efficiency. I will not use Booking anymore..Sergi boomVersion: 51.6

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