Booking.com: Hotels & Travel Customer Service

Whenever I feel like heading up to the Finger Lakes to check out the many wineries, The Gould in Seneca Falls is at the top of my list of possible places to stay. I have stayed there the last 4.5 times, 3 times in 2020 (July, September, and December), and I can’t wait to return in 2021. The Finger Lakes region is a fascinating place to visit if you’re a wine enthusiast like myself. Not only that, this amazing area has its fair share of historical sites, shopping, outdoor recreation, and dining. If you’re looking for a clean, affordable, and centrally-located place to stay in the Finger Lakes Region, look no further than The Gould in Seneca Falls. Everyone - from the front desk to the cleaning staff - is so hospitable. I’ve always stayed in the King Suite which is huge and elegantly furnished. The Gould provides quick access to the wineries on Cayuga and Seneca Lakes. Venture out to Geneva in under 20 minutes for more restaurant and bar options, or stay home in the quaint little town for fewer, but still very great options. It’s also close to Waterloo Premium Outlets if shopping is the plan. Since the epidemic, the management has done a tremendous job to keep their staff and guests safe. Ample social distancing, hand sanitizers, plexiglass at the front desk - you name it, they’re doing it. I just can’t say enough about The Gould. In addition, this beautiful hotel offers very competitive rates which is very alluring to get away from home and relieve some of the pandemic stress.

My wife and I have travelled to many countries and stayed in many different hotels in our life, and would have to say this hotel is better than some 5 star hotels we have have stayed in regarding customer service and dining and cleanliness. We are here for only one night to catch our flight to Moscow heading to London, Amsterdam, Munich Germany, Rome, Venice Italy, Bern Switzerland, Lauterbrunnen Switzerland then Paris France for our one month Europe adventure. Now we have booked 11 hotels for our journey ahead of us, if this hotel being our first on our adventure with a great starting experience, then we have a lot of good things to look forward to. This hotels has the nicest, kindest, professional caring management and staff. We ordered dinner last night and to be honest I was not expecting much being a Russian hotel, Sorry but not had great experience with Russian hotels in the past. Well this place surprised me. I ordered the grilled pork with rice and Greek salad and my wife ordered pasta, and when it came to our room the plate was large size and the portions as well, which I did not expect. Russian portions are usually small. To top it off the food presentation was good and looked Appetizing and it tasted delicious! Well done. Almost for got to mention how accommodating the manager was, she asked us what time our flight was and because it’s at 3:25pm she was so kind to give us a late check out which was so kind because she said we have a baby and there’s no need to be at the airport waiting many hours with a baby. Now that’s what I call superb kindness and great customer service. DO NOT UNDER ESTIMATE THIS HOTEL! ⭐️⭐️⭐️⭐️⭐️

The lady at the front desk was very nice! I had my 21 yr old daughter, 19 & 12 yr old sons with me. They are used to Airbnb’s, but this was last minute. I was not there to stay in the room anyway. I planned on being at the beach. We stayed in the room right next to the reception desk so I got to park right at my door. I did not have to move my car for the 5 days we were there. (We extended our stay for an extra day). Because of the Covid19 we were given a basket to put our towels in and exchange for clean ones. Which is understandable. We had no problem with that. The next day there was a gentleman at the front and he was just as nice and helpful. Another day there was a young lady and she was also really nice. I felt comfortable enough that if we needed anything we could ask and they would help. Since the beaches had just opened up the younger kids started coming in. The only problem with being on the 1st floor was you could hear the ones upstairs walking loud and playing drinking games. I didn’t have a problem going up there at 4:30 am and letting them know it was time for them to go to bed. Lol they said “yes mam” and 10 mins later I didn’t hear them anymore. I was nice to them. We were right across the street from the Arby’s and the convenience store . All the shopping and restaurants were the street over. The beach was about a 4-6 min walk (if that). I would suggest taking socks to wear in the room . They are tile floors and sand is everywhere. Overall it was a nice last min bday/Mother’s Day 5 day4 night getaway for less than $600.

I cannot begin to say how much we enjoyed staying at this guesthouse! It is a guesthouse, but still very private. Larry knows what he is doing as a rental host! So hospitable, caters to every need and informative on the area. The house was stocked with everything you would need… from all kitchen items, bath/pool towels, robes, toiletries, first aid kit, board games to K-cups, creamer, chips, snacks and a stocked fridge of refreshments & more! The space is super nice & bathrooms are spacious & we loved the Bluetooth bathroom mirror speaker to jam to music while showering. We have a small son in a wheelchair and the main level & yard was perfect for him to get around. Now to the yard and Gameroom- It has everything you would need to have a great time! Our favorite was the pool, hot tub & sauna! Larry keeps everything so clean and heated well. He would start up the hot tub any time we would text him to do so. The Gameroom was fantastic and the mini golf in the yard was a blast. There are two gas fire pits, grill and outdoor tables, etc. He even has bikes you can use. There was even a lemon tree that we got to taste some fresh fruit from. I want to go back now because I didn’t get to enjoy all the amenities- as we spent our days out exploring the desert! For sure plan a day to just hang out in this backyard oasis! I was hesitant about renting a guesthouse in someone’s backyard, but Larry respects your privacy and it’s kind of up to you how much you interact in person. He is only a text away. Thank you Larry for such an amazing oasis! We will always remember this vacation as your guesthouse was the major highlight! Hope to come back one day!

Our stay at BNB Hotel N Spa was truly exceptional, and one of the highlights was how impeccably clean and well-maintained the property is. From the moment we stepped into the lobby, we noticed the pristine environment, with fresh scents and sparkling floors that immediately set the tone for a comfortable stay. The rooms were spotless, with neatly arranged amenities and attention to detail that made us feel right at home. The hotel takes hygiene seriously, and it shows in every corner—from the crisp, fresh linens to the polished spa facilities. It’s clear that BNB Hotel N Spa prioritizes creating a welcoming and sanitary atmosphere for all its guests. What really elevated our experience was the outstanding customer service. The staff were incredibly friendly and always went above and beyond to make our stay memorable. Whether we needed help navigating the area or tips on the best local spots, their assistance was invaluable. A special mention goes to Khalil at the front desk, whose warmth and professionalism stood out. Khalil provided exceptional service, even going as far as arranging a Yango ride (the local equivalent of Uber) for us with ease. One night, at 2 a.m., when everything in the city was closed, Khalil went out of his way to prepare a meal for our family—an act of kindness we’ll never forget. If you’re a tourist who loves the vibrant nightlife, BNB Hotel N Spa is ideally located near some of the best clubs in Abidjan, making it the perfect choice for both relaxation and entertainment. Look no further—this hotel offers not only an unforgettable experience with its top-tier service and cleanliness but also a prime location for exploring the city's dynamic energy. We’ll definitely be returning!

I was iffy because of the reviews I read before booking BUTTT they were from a few months back or a long while back so I still gave it a shot. Overall it’s good! It seems like the hotel staff fixed the negative reviews. Front desk was kind, easy to talk to, & covered all the main questions. I’m traveling from Houston and I liked that even tho check in was at a later time they still worked with me and got the room to be available as soon as they could. That’s greatly appreciated. There’s no charge for 2 vehicles in the property which was a bonus cause other hotels do. For checkout even tho their front will be closed (understandable because duhhh they have lives as well) I was told to leave my room keys. Also a plus since other places charge when you don’t turn it in. It’s a reasonable price for the appliances & customer services they offer. When I got here there was no bags in the trash cans BUTTT the cleaning guy was quick to grab one for me & bring towels as well. It’s not a big deal that there wasn’t any bags but just to prove that customer service was good and fast not how I previously read. Yes the room is simple but sometimes simple is more , when a room has too much it sometimes feels over crowded in my perspective. Here it didn’t. They have a kitcken set up also , fridge, & microwave available WHICH IS A PLUS. I think it’s a good location to stay at if you’re visiting your partner who is working in the area (like myself) or a random corpus stop, & even a good location if you have a family member who works away from home & needs to stay at a hotel (like my partner) since they have the kitchen .. overall I enjoyed it & felt comfortable. :)

When we arrived I thought there was a mistake with the address. From all the pics posted on the site I thought it was the cute red ones… but it wasn’t (that was just the view). Neither did I see anywhere in the post of the directions the name of the building. Took us awhile to realize which place it was and address not easily visible. It would be better to have the name of the building we’re posted in the description or at least the check-in instructions for easier arrival. Outside of building is very dated, and if I had seen the outside I would probably have not chosen it because it didn’t look well maintained. I was pleasantly surprised with the inside. It was actually nice like a little cabin feel and became our little sanctuary for our honeymoon. Booking stated we would be charged prior to arrival but that never happened. Owner finally sent message night before with an invoice. Please pay attention to the small print that states there is a $100 deposit. After paying 10% down (the only option) we were surprised with an invoice for well over $100 more than our original quote still due. Owner stated they forgot to send the invoice. Would rather have paid in advance and been done with it. I’m not really into posting negative things but some of it made me feel uneasy like I was being deceived. That said, the inside was fine and the location was great. We enjoyed walking to downtown strip and not having to search for parking. Also enjoyed some moonshine tasting and were able to walk back. That was wonderful. Would probably stay again, just felt like the description and payment could use updating so people see what they’re getting up front.

Nelly was an amazing host! She even left a cake for my husband’s birthday! This is a house that has been converted into two units with the host in the back, you don’t even notice anyone is there. She was so accommodating and went above and beyond for us. The unit had everything you would need for a stay. There are little twinkling lights in each room that are nice in the middle of the night when you have to get up for something(or turn them off if you please). The front patio has patio furniture, a grill, and an area for outdoor smoking. The neighborhood was so quiet, the only noise we heard was an occasional dog bark. Everything was so fresh and clean, I noticed the fresh smell as soon as we entered the door. All of the blankets and towels were so soft and fresh. The unit was immaculately clean. We loved having the extra space and comfort that a hotel just cannot provide and the full kitchen saved us so much money on our food bill. We can’t wait to book this private, comfortable, and charming little cottage for our next stay! If you have any special requests ahead of time just ask her and she will make it happen. She truly is a rockstar host!

This hotel’s location is perfect. Right in the middle of Osaka and within walking distance of Dotonbori, the trains, and buses to everywhere you’d need to go. The room was perfectly clean and comfortable and there is an electric scooter rental spot right outside the lobby if you need to get somewhere without walking much. The only reason I am not giving it the full five stars is their ridiculous check-in procedure/ policy. They have people waiting in the lobby every day until it is exactly 15:00 to check them in, regardless of whether their rooms are ready or not. The front desk employees are standing idly behind the front desk cracking jokes while waiting for the exact time. So of course, at 15:00 there is a long line of people trying to check-in at the same time and the hotel employees are running around like headless chickens even with self-check-in machines right there in the lobby… they will not allow guests to check-in not even 5 minutes before 15:00. It’s beyond ridiculous. No reason you should have guests in a terrible mood before even getting to their rooms. End of rant.

This was my first time staying here, and I will definitely book again on another trip to Wisconsin Dells. The rooms are nice sized, clean and have comfortable beds. We had a nice little balcony facing a lovely wooded area. There’s a big pool with a hot tub for relaxing and tasty breakfast items in the morning. I can’t give enough praise for manager Travis and how amazing he was during our stay. Any concerns we had were addressed in a timely manner. Upon getting settled in our room, we realized the double lights above the nightstand weren’t working properly. The switch seemed to be broken and the only way to turn the lights on or off was to either plug in or unplug the cord. Travis himself immediately replaced the entire unit so that we’d have lights that were working properly. There was only one luggage rack in the room. We needed two and Travis made sure we received a second one. I noticed that one of the sinks had a slow moving drain. A maintenance person was brought in the next morning to get it working. My friend and I both needed closed captioning on the TV and had a difficult time finding the channel guide so that we could choose programs to watch. Travis spent quite a bit of time trying to get the captioning on the tv for us. He told us that the new owner of the hotel is going to be remodeling and that new TVs, which have significantly larger screens and a remote that was easier to navigate, were already there. He said he’d be happy to bring one and set it up for us so that we could enjoy the larger screen during the rest of our stay. He was true to his word and the new TV was in our room and ready to watch within a short time. I believe in giving compliments where compliments are due. Travis is exceptional and a valuable asset to this hotel! He made our stay an especially enjoyable one. Thank you, Travis!!!

Everything about this place is perfection. This is what it must feel like to be rich. The staff was incredibly supportive and accommodating. They immediately learned my name and greeted me everytime I came and went. They were interested in making sure my trip to Cambodia was memorable and took care of every detail without being intrusive. They were helpful without being pushy. Lina, the manager, spent an enormous amount of time making sure I had wifi on my phone and never made it feel like the inconvenience it was. The room was immaculate, spacious, and beautiful. Mr. Kim took care of every detail and followed up to make sure I was satisfied. As a solo traveler I felt completely safe and comfortable and loved the convenient location of this hotel. My only complaint was the noise from the market two blocks away, but the bed was so comfortable I didn’t have any problems falling asleep. Also, they provided ear plugs i didn’t need. The food and drinks were also surprisingly delicious and affordable. Staying in this hotel was my favorite part of a three country trip.

This was perfect for us. Right in the heart of Center Braga. We could walk to everything, and we did. Walk outside the door and there are plenty of cafés, restaurants, grocery shopping, and shopping of any sort that you’d like. Easy stroll to great sites and Roman ruins for a city that was started in the first century plenty of activity to occupy you for a week no problem. Our apartment was appropriately equipped with all the pots pans, dishware, and cookware that we needed to make our own meals. We even had our own private patio, which was wonderful. Another excellent amenity of the unit was the combo washer dryer. Easy to use, efficient and did a great job Although you’re in the heart of the city, our unit was very quiet. Highly recommend this unit for its location ease of access helpfulness of the staff and the way it is equipped. We did rent a car for a few days to see the outlying areas. The apartment has an arrangement for Parking that is only a few blocks away, very convenient and very inexpensive given the cost of parking and the challenge to park on the street.

The location of this building is wonderful. It is right in the middle of the city and we were able to walk easily to area attractions and to explore the city. There is a great cafe in the square to the left and we also walked to and from to train station ( about 20 minutes with luggage on cobblestone, not fun but very doable. FYI, Cabs are hard to come by in Florence) the building itself is beautiful, it’s a historical residence, not a hotel or airbnb. It’s probably not what you are used to staying in but it certainly provided a new experience to our trip. It’s like being brought back through time. There are modern upgrades to rooms and bathrooms. The AC worked great. The bed was very comfy. The staff is wonderful and I was able to communicate with Chiara on WhatsApp my entire stay when I needed assistance. There are two flights of stone steps to get to the rooms on first floor. But Fabrizio helped us with our luggage when we checked in. We had a lovely patio off our room where we enjoyed wine and the view our the building itself. We plan on returning to Florence again and we absolutely consider another stay here.

OK, seriously the owner, Maclir goes above and beyond. You can tell he really wants his guests to have a good experience and is passionate about his place. First off, he reached out to me before I arrived and offered to come pick me up from the ferry for a small fee. I have NEVER had anyone from a hostel do this. This was way better than getting a taxi and he popped out of no where at the pier it was so welcoming and honestly set the tone for how amazing my experience was in this island. As soon as we arrived to the home stay he gave me a run down about the island. Which beaches to go, where to eat and what there is to do. Again, goes above and beyond. I ended up having to move to a new location since he was fully booked and I wanted to stay longer which I was a little sad about but he even helped me move my stuff to my new place. Like I said he’s a really good guy and willing to always help out his guests. The rooms were cute, he definitely keeps up with them and even makes your bed for you which I appreciated. I was amazing at how on point he is!

My partner and I stayed at Caldera premium villas for 6 days/5 nights. We checked-in almost midnight on the first day. It has been a long day for us due to our flight being delayed from Athens for 4hrs. We were met by a staff in the drop off location and carried our large luggages all the way down to the hotel. We weren't really happy with the room given to us simply because it's all the way down and there's alot of stairs to maneuver and my partner's knees were acting up and bothering her. We talked to Karla in the reception the following morning to see if she can transfer us in a higher room. We are even ready to downgrade to a room without a hot tub which we booked. Karla was so understanding and helped us transfer to a room with the same category. We really enjoyed our stay in this hotel. The location is perfect with the magnificent view of the caldera and just a walk away from all the restaurants and shops in Oia. All the hotel staff are very accomodating and friendly. Overall rating on this vacation: EXTRAORDINARY!

I'm sorry to hear about your negative experience with booking and their customer service. It's understandable that you're frustrated with their lack of assistance in getting a refund. One option you could consider is reaching out to the hotel directly to see if they can help you with the refund. However, if you feel like you're not getting the assistance you need, you could also try reaching out to booking's customer service again and explaining your situation. Be clear and concise in your communication, and provide any relevant information, such as your booking confirmation number. If you still don't receive the help you need, you could consider leaving a review of your experience on a review site or social media platform. This can help bring attention to the issue and potentially get you the assistance you need. Additionally, you may want to consider using a different booking platform in the future if you're not satisfied with the customer service provided by booking.

This last paradise Raja Ampat island is absolutely amazing. It took me eighteen hours from Surabaya to this island but totally worth it overall. I amazed with these beautiful, gorgeous, amazing ocean view on front of my bungalow. I called these is Indonesian Maldives. If you love water activities, snorkeling, diving, these is the place you should go. I believe they will have their own diving center by January next year. Andi and ibu Hesti are very helpful and friendly. I feel like home. They have two dogs Max and Niro so cute, we have so much fun hike story with Niro as our a tour guide. We just bond so quick with them. Amazing dogs! I missed them already The food is five stars…. I love their food!!! So delicious and authentic homemade. I know because I came from Java and brought me to my childhood food 😍😍😍 We have all day snorkeling to different spots, each location amazing with different coral, fish etc Thousands of beautiful fish I’ve never seen before, corals such giant colorful garden, we saw giant and babies turtles plenty of them, swam with baby sharks. Ibu Hesti tried to get us see the manta but out of luck at least she tried 🙏 The view during the day and night on front our room will never forget. This is the best trip my husband and I have!!!! Everything beautiful, so natural. I hope these place remind the same in future. The place to detox our body, mind and soul. Away from city, no car, motor, road, everything done by boat or walk if you want go to the next village. We sleep with open door and window. No need AC, but a small fan may helpful during the day. Two hammocks inside. For those not diving, you can snorkel on front the resort. The Nyande is well maintenance compare others. I would like to recommended this place and definitely will comeback to see Niro and Mac babies 🐶 Add extra cushion chair will help

My queen suite I was in I loved it! It was very clean, the whole entire room was very clean and neat..the small of the room was wonderful. And I so enjoyed how they had a smart tv as well..bc a lot of hotels do not have smart tvs. And majority of the staff at the hotel were nice and worked with me. Except this one white guy that worked at the front desk. He had blonde hair and glasses and had a very small ponytail in the back. He was rude on many occasions when I had to approach him for assistance and then when I was making a new reservation/staying over another day. He said he needed to get my $50 deposit. But I told him the white lady that usually works front desk said she is was just gonna leave the $50 deposit in the system so I didn’t have to repay it and he acted like he didn’t believe me when I said that and he said he was gonna text message the lady and if she gave him an ok then I’m good but if not then I gotta pack up and leave. I mean he was just rude and I didn’t care for him at all. His attitude was all the time terrible.

We love initally the property to respect the nature pr the place, not just talking about the beutiful tree that you can find in the middle in the environment, but the charming of an old biilding that was cozy enough to keep u away from the Paris crowded noise. I can imagine the owner of this property sitying in his vineyar in the countryside wondering why others competitors offers such a fulish view of one of the most beautiful cities on the world!! After spending 20day in whole Europe 7days in France and bouncing around Germany, Austria, Chezia Rep among others, we have found nothing like this for such a ridiculous price! I paid a family room for 200Euros in a Hotel in Brussels that has charged me for using the security box! This hotel has all the amenities and facilities of a 4 star and this demonstrates that the small details really counts! Is a shame we found it at the end, the first ‘room’ we found we paid more and we have not close of this by any means. If you’d like move away from big brands and wanna test France with good taste, suggest this small corner!!

Our first impression almost turned us away. But don’t stop reading there… when we pulled up the outside and surrounding areas are somewhat run down looking, but don’t let that fool you! We went ahead and checked out our room and wow! All we needed was a clean bed and a bathroom and it did not disappoint. While the outside is less than attractive the room was perfect for what we needed. Spacious king bed with plenty of room to move around. The room was clean and there were even mints on the bed. There are also a few snacks in the desk. Bedding and bathroom were cleaned and freshened room didn’t stink. Overall for a one night stay this was the perfect place and it didn’t cost and arm and a leg. Highly recommended for travelers just needing a place to sleep for the night. If you are staying multiple days in N. Platte area and going to be spending vacation time in your room, this is where I may recommend spending a little more for a hotel/motel with more amenities. But seriously we enjoyed our stay and if we ever travel back out this way we would stay here again.

By mistake we double booked at hotel Magnolia Dallas Downtown, however, hotel manager indicated that we will be refunded because we stayed there. We submitted this issue to Booking, that indicated “we sent the hotel an email to waive the cancellation fee, however, the hotel must respond the email to approve the cancellation”. The hotel manager indicated that they never received the email and we needed to fix this issue with Booking. We called Booking again indicating that they sent another email and we can also use the app to communicate with the hotel. We sent messages through Booking app and suddenly the hotel activated “out of the office” messages, in a 24/7 hotel, unbelievable! We spoke with the manager again and showed him the messages, he said “we haven’t received anything, yet. Booking is playing games, just tell them that I approved to waive the cancellation fee”. We have wasted at least 4 hours of our time and nobody provided a solution. Horrible experience!

We had booked a two-bedroom suite facing the sea for four nights, the reception was done very quickly and the behavior was very good and kind in all areas. On the last day, when we checked out the room, we requested to stay longer in the hotel so that it would be close to the time of the plane ticket. The reception agreed to check in the room two hours later which was very helpful for us. The view in all the rooms was excellent, the room temperature was good and very quiet, it was very nice that there was no outside noise coming in, the beds were comfortable, only the single beds could have been a little wider, the breakfast It had a pleasant environment and the breakfast was varied. It is suggested to increase the variety of fruits and vegetables in breakfast. The Christmas decorations inside and outside the hotel were very beautiful. The stay at Swiss Hotel was pleasant and pleasant and the atmosphere of the hotel was very relaxing. We will definitely choose this hotel again in the next trips.

The room was very spacious and came with all the essentials. It had a small kitchen with two eyelet stove top, sink, dish washer and refrigerator. It had a coat closet by the door and a wardrobe closet in the bedroom with shelves beside it for clothing. It had a large sofa that you could lay all the way out on it and a sofa table. The bathroom shower was very nice as well as the rest of the bathroom. This room even had a washer and dryer for our disposal. The bed was semi comfortable but very low. My husband and I are very tall. The room was only equipped with two tiny rolls of toilet paper for a one week stay. We had to go buy our own toilet paper to complete our stay here. They also have a small TV in the little hall between the kitchen and living room where you could only see from the far left side of the sofa or the kitchen table. There’s a huge wall behind the sofa that leads into the bedroom. I recommend the TV is placed on the wall between the bed and sofa so it can be seen from the bed and sofa and kitchen table. All in all a good space.

Overall the app is pretty good, there are just a couple of things I wish would be changed. First, a lot of accommodations (especially in the US) charge a security deposit. It’s almost never easy to find out how much it is and it can even cause a cancelation if it goes over your card limit. I really feel security deposits are a form of age discrimination. What I would like is a way for the app to filter OUT properties that charge a security deposit. This would show age discriminating businesses that we won’t tolerate it. Secondly, again in the US, it doesn’t show the taxes until you’re on the last page to book. It makes properties seem cheaper than they really are. Booking even in expensive countries like the UK can still be cheaper because it’s difficult to find something affordable and safe in the US. Some of these things may be difficult to change given how unfriendly the US is towards its own consumers, but I overall love using this app and hope they can do something to punish age discriminating businesses and help save us money when booking domestic.

Makes booking a trip so much easier and stress free!!

Easy to navigate

Très facile à lire et conviviale

One of the most stabilize and reliable apps Keep it up

My first time and had a very good encounter with the lady in the front desk. She help me a lot.Assisted me and very.patient with me. Thank you. Good reputation hotel. Workers very nice. My room is excellent!

The worst site with the worst client care ever

Always happy to use booking.com lots of choices in locations and prices. Site is easy to navigate. Responsive replies.

The hotel staff was very friendly. The room was clean, the bed was comfortable, and the breakfast was very good. The location is convenient, close to a train stop, and the hotel offers an airport shuttle. Thank you.

Simple and easy to navigate through the site

Easy to use and very useful. Even better than the website itself.

The best quality / price place to stay in town!!!! Clean , spacious, modern ! Friendly host and services!

Very easy and nice to use

The best website for all your travel needs

Great app to use for travelling!

All has been great since using this app :)

Easy to use

Lots of good places to stay

I'm very happy with this app. The different options and services it provides are great. I appreciate how after booking, services like taxi, rental vehicles, attractions and, flights are offered and, easily booked. The app is organized in an easy to use and, reliable way. Thank you for a great way to book all of my trips😊

Very cozy stay! Everything was clean and well kept, they even have EV chargers for electric cars! Overall amazing experience will definitely book again if I'm in the area!

Very poor experience with booking. I had reserved months in advance an apartment in Venice a Italy for family of 4 with Chase Safire preferred card on file. One month before arrival date got message from booking that hotel asked us to update the card so I provided chase Safire preferred card details. Two days later same message so I changed the card to Citibank double cash card got confirmation no word from hotel. Then 2 days before arrival received an email from booking that card needs to be updated again. I had used this card for 4-5 other reservations on booking com without having to update anything but with this hotel this was third issue with 2 different credit cards. We were out with family enjoying Rome while hotel through Booking com cancelled our reservation where we are supposed to stay in less than 24 hr. When I called booking customer service they had no clue, all they said is hotel gave you 6 hours before cancelling the reservation!! Booking was very quick to assure me that they will call the hotel to fix it while I waited on the phone. After few minutes the customer service agent apologized and said they can’t do anything more. Offered me to find another hotel but couldn’t find anything in same price range and area we had chosen. Booking com didn’t seem to care that our booking had fallen through at the last minute or even offered to give us a discount to help with higher price booking.

If I could give - stars, I would. Very irresponsible team of people who do not answer emails or pick up calls. I booked a flight 3 months ago and it was canceled due to extreme weather conditions. I have been emailing and every email is copy paste and says “we have started the refund process…”, I called and asked for a representative name they hung up, I called again and in a 30 minute call, they were refusing to transfer me to a supervisor. They said you will receive a call in one hour I offered to wait and they hung up saying they have other customers. 12 minutes later he calls and tells me that he listened to the 30 minute call. All they say does not add up and they just find different ways to lie to you. Back to the refund, I asked for an average refund time and they failed to give it to me. They said the airline didn’t refund it but when I spoke to the airline they said they did. Therefore, I told them call the airline while I'm on the phone and if they tell you you did not receive my refund, I will wait. He then said “I am not saying that the airline did not refund us but the current global situation there have been so many cancellations and our refund team has been working hard”. I just ended the call with telling them that the current global situation is not my problem because you charged me for a service I did not use and are not giving me concrete information on my refund. This is personal to me not the whole world. What you are facing with the world is your concern.

So we checked in on a Thursday, we got to hotel about 5pm, room was not ready. We waited about 30 mins to get in. We stayed on 3rd levels, parking was close and we did not have to carry our stuff up or down steps. Room was decent, clean, plenty big towels and wash clothes were given during our stay. Air in room was not great, pretty warm in the room, but was bare-able. Beds not very comfortable, but they were clean and pillows were pretty good. Room socked with some silverware, plates, bowls. There was a dj in the pool area on Saturday, with games for kids. Nice tanning deck area. Nice tiki bar with yummy drinks, My one major complaint is that we brought out stuff back from beach and had a large umbrella outside our door we needed to get bagged up, didn’t really fit in balcony. Staff threw it away in the dumpster, I went to ask the office and the office stay said they didn’t know. I went and looked in dumpster myself, informed the office. They did not offer to help me get it back, found another staff member at the tiki bar and asked her for help and she got someone right away tj who me get it. I never recovered the storage bag and spikes for my umbrella/tent and it was very expensive. So now I have no way to store it properly , and it was a major hassle to bring home without the bag. My other complaint is hat I booked a room with 2 queens and a couch with a pull out bed, there was no couch or kk pull out bed. So I am wondering why I paid for that type of room but didn’t get that, so I guess I will ask for a partial refund or a credit for next stay, I would stay again, but just a few thing I was disappointed with.

Do not use this app!! We accidentally booked a room through this app for the wrong hotel. We realized the error immediately and contacted the Hotel. The concierge at the hotel told us it would be no problem but then realized we booked through this third party. The Hotel instructed us to contact Booking directly. We contacted Customer service with Booking and we were told they would have to get an approval from the hotel manager to process the cancellation. See where this is going??? The customer service rep “put us on hold” to contact the hotel. When they come back they said the manager wasn’t available and that they would send them an email requesting the approval to refund the money. The next day, I called the hotel and they had not received any correspondence from Booking and said that they have nothing to do with it since we never actually stayed there. The hotel doesn’t get paid from Booking unless you actually stay at the hotel. I called customer service at Booking back and I got the exact same response that I got the first time. They put me on “hold” again and told me the manager wasn’t available…blah, blah. This is not a legitimate company. Do not book through them. I called my credit card company to report this charge and was told they were well aware of Bookings scrupulous activities and he personally processes over 20 of these fraud activities a day. Now the app developer will respond with a generic canned apology telling me to contact customer service. If I could give 0 stars with a one finger salute, I would.

I booked a place in Japan, before you paid it, it shows how much you paid. The amount I booked was 1300 HKD with tax so is roughly 167USD, but when I checked the booking later, the price was changed to 14xx HKD, it about 15 USD difference. I was surprised the price was not what I seen before I booked it. I called customer service line, that’s the worse part of all. I have waited almost half hour to talked to the supervisor, then the phone got disconnected, thought maybe their phone drop, but happened again when I called. Finally able to talk to a supervisor and he actually able to figure out what happened instead of telling me the current changes, which regardless the current changes, it should not be $15 USD difference. The supervisor said one of the coupon didn’t applied, and he said he will fix it for sure. I asked for an email confirmation or check the changes before he hung up, he said no to all I requested, and he give me a case no. And his name. And said next time when you call, ask for xxx they will know. Guess what, nothing changes, no email, and I called back to customer service, the lady said there is no such person, and ask me the prove of the price differences screenshot. Wow, if I knew the price will change before and after, I will definitely have one, she is literally ask a blind to prove she is blind. And worse of all, the previous supervisor lie about his name, so I cannot chase him down! What a sneak! Be careful how they handle your problem when it comes to customer service! Will not use this scammer anymore!

They can’t be trusted with your credit card. They double charge and the cancelation info and timing on the app is very incorrect and you don’t find out until after you book and are charged!! First I traveled to Europe and had a lot of bookings since we moved every 2 days. The charges on your credit card are not specific so it is hard to determine what charge goes with what hotel or tour. If you ask their help they can’t tell you what they charged you for when you call. They can barely speak English and don’t really understand what you’re asking so the follow up later is always wrong. So frustrating. So I wrote at least 5 times simply asking them to tell me what 3 credit card charges were for. All you get in reply is an email asking for a booking number. Such bad service. That was my question to them!! Then when I finally figured it out myself I found out the double charged my card for a hotel $636. They approved the request for a refund and sent an email saying they would refund me $636. 2 day later I get a refund for only $619. I tried to email this and the emails keep getting rejected because everything they send you is a do not reply email. So I had to call again. That operator pretty much didn’t understand what I was saying. I’m going to have to report them to my credit card company to get the rest of my money back.

Was one of the worst weekends because of the property owner and customer service doesn’t text me back.! I booked a cabin for a birthday dinner and not to have a party. The first night the property owner messaged me saying that there could only be four people staying at the cabin and i told her that was fine and that If it was fine for my family/friends to only come to the dinner and visit me not to stay at the cabin since we live around the area where the cabin is and she said that was fine. The day of my dinner she kept sending me pictures from her camera that is at the front porch of my family and friends that had come and was telling me how there was more then four people and she kept assuming that my family was going to stay at the cabin because it was late but i told her that my family was gonna leave and she kept on sending me pictures of my family outside eating food and when it was late and my family left i texted her to check her camera and see that my family had left and that they didn’t stay and she never replied in the night until the next morning saying that my family didn’t leave when they did infact leave. Also The property owner said I ruined her table but on the specific spot where i supposedly ruined her table she had magazines covering the scratches on it. The table was already ruined and she had covered it with the magazines. The property owner is acting like she didn’t say it was fine for my my family to come visit me as long as they didn’t stay. I didn’t do anything wrong I followed all the rules there is no reason for me to get charged.

I had the same woman kick me out of a hotel in Conway and Branson because I reported a glitch in the app. I am not sure why the hotel owner would be upset about that since I was being honest and was actually saving him money. But that woman stole the money I had on a prepaid card that I had to go get after she alleged my debit card and Cash App did not work even though my bank clearly shows that I paid. I contacted Booking for a refund and heard nothing back. I am a Beta Tester, so I was doing exactly as I am supposed to do, but I am not sure how that woman knew I reported a glitch unless she had access to the app itself or was able to get access using fake WiFi. The night clerk had her son in the lobby playing Roblox. She was the one who told me my card didn’t work and insisted I go get a $100 preps card. Now I am sure that she didn’t use my money for herself, right? But I am really confused why a hotel owner would kick me out when I reported a glitch on how people can use the app to steal nights without paying. And since the two hotels I stayed at are not connected in any way, I don’t understand why they would have the same woman kick me out five hours down the road. Booking has yet to respond to my complaint. But I had a 105 fever and the flu and had to drive myself home after my bank card was locked and numerous hotel rooms were charged.

The manager I spoke to was the furthest thing from helpful. I booked a room for march and it clearly stated no prepayment required, pay at the hotel. Booking still charged me in advance $900. The manager tried saying it’s the hotel that is trying to take the money and not booking. I spoke with the hotel multiple times and they even offered to speak with booking, the manager told me they called and got hung up on. Even claimed to have emailed the property about the situation. I asked to be cc in the email and she told me she doesn’t have to if she doesn’t want to. Could never verify anything she said. After the conversation I received a email saying they couldn’t get in contact with the hotel. I ended up still getting charged even though I requested to cancel my reservation. After being charged I called the hotel one last time and spoke to an employee who knew what customer service was. She immediately resolved the issue, refunded the money that was wrongly took from me and got me to book with them directly. If I could even pronounce the managers name from booking I would proudly blast her all over this review but of course you always get someone who can hardly speak a lick of English and every other word is ummmm. I would never recommend using booking. False advertisement is illegal yet they do it and get away with it

Just because you know, the name doesn’t make it sweet. This company is very quick to take your money, and I suggest using them for a REFERENCE and going through with your hotel. like I said, they’ll take your money and as soon as you have a problem. Or your property decides to be shady. You’ll be forwarded to multiple “ai” chat bots, who will constantly repeat the same thing, “they can’t do anything” or “you can’t escalate the situation” or “talk to anyone”. You’ll get no response from the customer service line. I’ll say in 24 hours, but you’ll be left high and dry, and it’ll keep telling you “24 hours”. It’s gotten to the point, I have to dispute charges with my bank for FIRST TIME. And if you do decide to book something with them, just BE CAREFUL. Again you will receive no help from them, they will try and charge the NET WORTH, OUTTA YOU. And another problem, I’m seeing, is you better read EVERY. SINGLE. THING. Reading the reviews on some of these properties, it seems they’re able to get away with A-LOT. Like, broken amenities, and fake pictures, in fine print. And, really it’s just weird, shady business practice. I recommend you DONT use this app. You can’t be dealing with HUNDREDS DOLLARS from people names. And have ZERO customer service and resolution. It ought to be illegal.

So everyone that is using this one should be very very careful !!! I was using it for renting a car and it become a nightmare . They booked me a car and I was paying full insurance! Then after I went to the car place I was told that it is not covering anything. Every scratch will be 1000 euro ! So I got so mad that I called to cancel this and booking told me that it is not possible because it is not possible and I have to pay for half of the booking without used the service . So I had to cancel my “full “ insurance and end up paying 190 euro instead of 30 !!!! So my booking went from 180 to 400 euro . So this scam happened to my friend the day before that but in different scenario. Just because they are married couple and don’t have both credit card the car company did not work with them and they and up lost half of the money they paid 4 months ago in full ?! Is this crazy joke here with booking . When you use the booking you like to pay and annoy your vacation. Here you pay and then - good luck save money . They will make sure you will have such a miserable time and end up paying double to what they promise . So this is first and of course last time using Booking for anything then go to restroom and think about their service ! Absolute stupid place to do business .

On September 18 my son and I were traveling 1000 miles away from home. The hotel clerk called at 4pm and said a pipe burst and the guy just sat there like I was suppose to tell him what to do. After awkward few moments I ask well we are 6 hrs out will it be ready? He said oh well we have only smoking available. Ok we’ll take it cause everywhere is sold out. I called at 9:45 to let them know we got caught up in a storm we would be there at 12:30. Courtney the manager on duty said I don’t have a reservation for you. I then said we’ll be sleeping in your parking lot, told me to call 800 number and hung up on me. Well the 800 number was no help. All they could do is refund my money but would take 7-10 days. I ask how I was suppose to get another room? I have children we’ve been driving nearly 5 hrs now. Their solution to this was to put me in another hotel at $650 I would have to pay then they will refund me difference of hotels up to $100. So I’d have to come up with the $650 and wait to be refunded and to get the $100 I have to send reciept. We slept in the back of my car, kids took showers at ymca because the room we finally found the next day check in wasn’t until 3pm. Horrible experience but one of the best nights watching movies, laughing and snuggling. They will have great memories of that. So it was an unexpected win.

I booked a hotel room and prepaid for it but when I arrived at the hotel they told me it was overbooked and they didn’t have any rooms left. I had to find out last minute as I was trying to check in. Why wasn’t I notified before hand? Since I was already running late for a festival I was going to I had to quickly book a different hotel which was farther from the venue and it was a bad hotel that cost more. I ended up missing most of the festival I was going to due to this inconvenience. Monday morning I called booking to see if they would make things better, I did get refunded for the room I didn’t stay at but I feel they should've done better for me having such a bad experience. They should’ve reimbursed me for my other room. somehow the customer service rep made me feel worse after speaking with him. After I expressed how unsatisfied I was with their services he advised me to write an email to customer service and they would work on reimbursing me. So I did with no response back. I decided to call back and now they are saying they cannot do anything else for me. They do not care about their customers. And the customer service reps are very rude people that make you feel like you somehow caused the issue. I would not trust this website for anything. They are a bad business.

Me and my husband went to gatlinburg TN for a getaway and wanted to stay an extra couple of nights but wanted to get a cabin and I found one and booked it over the phone from their website, so we drove all the way to it.. payment declines, called them and they said the reason it declined was because my information wasn’t matching up (meaning my last name on my debit card was different than my new last name) I knew this and advised them that I was recently married and was in the process of changing everything to match my new last name!!! and I answered all their questions correctly even asked me to send a picture of me and my DL (which I did) had me on hold for a long time and then had the audacity to tell me that I cannot rent the cabin or any other place from them as I have been banned from ever booking with them in the future.. I even told them I could send my marriage license to prove I am who I say I am!! They went to the next extreme!! They refused to listen to me!! they straight up blacklisted me over the fact that my last name on my debit card was different than my new last name!!! Are you kidding me!??! Shame on you for ruining my families getaway! that was the first time I used you and apparently the last time!!! It was supposed to be a simple process. Worse booking place ever.

About a week ago today, I made reservations for 2 nights requesting I could check in early. I called the customer service they gave me the okay this particular hotel has early check-in. So I make the reservation on Wednesday afternoon for Thursday-Friday night. When I get to the hotel Thursday morning they told me they never received my reservation (despite showing proof of payment). And they don’t have an early check-in policy so I had to pay Wednesday night even tho I arrived at the hotel Thursday morning. So already I’ve paid for 3 nights, 2 through your app, 1 in person directly with front desk and I haven’t even received my room key. Before I leave front desk the staff member tells me to call front desk in the morning to see if they received confirmation on my next 2 nights if not check-out is at 11am. I wake up the same morning about 1030am to confirm my next 2 nights that I’ve already paid for. The hotel staff never reserved my reservation and requested I leave the property immediately as it was past check-out. I immediately call customer service and explain to multiple people my situation in short “I paid for 3 nights 2 through the app and was allowed to stay for 8hrs” after another eternity I was told I’ll be refunded and given a night at no cost at another hotel for the troubles. Told me it’ll be about a week to hear back with my refund and free night. It’s been a week and have yet to hear back or been refunded this app/customer service lack of confirming information left me homeless for the following 2nights. They took the rest of my money immediately, but delaying the refund in my desperate time of need. I’m outraged and cold

The good… location is great. Right next to underground Glouchester Road tube station. Close to many restaurants and markets. Room had safe and mini-frig. Nice big towels .The Bad…. Very small TV. Small room. Unable to open two suitcases at the same time. Bathroom very small especially the corner shower. Very difficult to even turn around in. Breakfast not included but if your willing to pay 16 pounds u can get cold food in a buffet in the basement….nothing even came close being warm or hot…..dinner was not an option since they discontinued it totally before our arrival….the bar, this is a great one…the bar is only open thuraday, friday, and saturday from 5 to 9…thats it but i can understand why….its the worst looking small unfriendly uninviting bar i have ever seen. Went by it all three days and never saw anyone in it…..seriously why waste your time. NOW THE UGLY Our room did not look like any of the pictures on their web site. We had 4 steep stairs to climb into the bathroom. Not very much fun in the middle of the night when you have to use the facilities. Then come back down the same very steep stairs…. Not cool when you have walking issues and stability issues and your 77 years old. Would we ever stay here again …that would be a big fat NEVER AGAIN

They just want your money. I arrived at the La Brea In hotel in Los Angeles and decided to make a reservation for two days, which would be the period we would be there to see the park. I checked in and went to the room with my family and when I got there I realized that the room was not clean after being used by the last guest, I went back to the reception with the photos of the situation in which the room was and asked them to change me for a clean room, the very rude Chinese gentleman who checked me in said he couldn't move me and the previous guest had only used the room to take a shower (this was unbelievable), and I asked him to cancel my stay that I was going to look for another hotel, he said he couldn't because I had booked through Booking, when I contacted Booking she wanted to deduct from me the value of one night since I had just arrived, I explained the whole situation to the Booking attendant and I realized that Booking transfers the responsibility to the hotel and the hotel transfers it to Booking and nobody solves anything. I sent several messages to Booking and I also have photos of the dirty bathtub with the soap open in the bathtub, the litter bins full of dirty toilet paper, in short, a very unpleasant situation that I had never experienced before!

Update Developer response: the website you gave is for booking FLIGHTS!! Didn’t even give a proper communication channel. THEY SCAM CUSTOMERS. THEY FORCED A CANCLE? GOOD LUCK GETTING A REFUND. Look at the developer response. They provide NO EMAIL OR PHONE NUMBER. If they did it would be from INDIA and they will say “SORRY” that’s it. They will laugh as they took 800 dollars from you booking a flight that they canceled. I received emails about booking canceled flights to my last destination, so this forced my hand to cancel my remaining flights since they couldn’t find me connecting flights anymore. Booking inc has gave me wrong confirmation numbers, gave wrong phone numbers, and Hang up the phone each time I have called. Singapore airlines tried hard to process my refund. They needed phone number from booking (which booking was unable to provide), they needed email address which they gave me incorrect one. Ultimately booking stopped giving me updates on the refund status. The money is gone, since it first has to reach Booking inc hands before, so if Booking inc doesn’t report it to me it’s their money. Highly unethical. I tried to escalate the case and they didn’t give me a supervisor. You will get a guy from India, so their wage vs your time it’s profitable to keep your ticket money.

Apparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly.

Horrible 1st to days in Denver Co. Paid for room with two queen beds. Get to hotel and had one king bed. Me and my brother aren’t going to share the same bed ( I’m 56 and he’s 59 ) so I had to sleep in a cot for two nights. Sooooo uncomfortable and unacceptable. But yet I’ve heard no reply since 5/26. Today 7/14 pathetic. I booked a mountain room to be near one of my late wife’s favorite places to go so I wouldn’t have to travel far. I get a call and email from property management saying there is a major water leak and this place isn’t available. Here’s the downside. When I booked it I checked to be pet friendly. Well !!!! Guess what !!!!! The other properties they had to offer weren’t pet friendly. And neither was the one I booked even though I checked the box to be pet friendly. So now instead of have a 2 bedroom house I’m in a one room old make shift apt. It’s ok but not what I wanted and it’s $100 more. WTH ???So now instead of being 5 minutes away from where I wanted to spend my time, I’m about 30. This was to be a special weekend trying to celebrate what would be her 57th (7/14) and her passing (7/16). I’ve cancelled dinner reservations because it’s so far to drive now. Urrrrggggjhhhh !! I’m livid but going to try and make the best. Sorry for the long rant.

I had a reservation cancelled very close to my stay and at first talked with a representative that stated that they would cover the difference in price for an alternative accommodation since at that time there were not as many alternatives available anymore. The representative also said I could go ahead and look for accommodation myself. I did that, on the booking platform, and the cheapest I found in the same area was significantly more expensive. First, it took me two weeks of back and forth about booking being able to receive an invoice for my reservation even though it was reserved through booking as well, clearly a way to discourage me to go through the process. After almost twenty!!! Messages, someone realized I was given the wrong email address to send the invoice to. Then it was about the format of the invoice and I had to contact the property, who was very helpful, to send directly to booking. It still took an additional two or three messages and miscommunication for the process to proceed. After all of this, I was told I would only get assistance for half of the price difference because the alternative accommodation was considered an upgrade. I was also told I should have let booking make the reservation for me even though that was not at all what I was told in the beginning. I felt extremely mislead, at first just being told something to appease me about the cancellation, and then the process for assistance was obscure, difficult, and clearly about booking not wanting to put the customer first and be helpful. A big unnecessary waste of time for me. Will not use booking again, will stick to other sites.

Me and my fiancée booked a hotel room using this app and went we got to the hotel, they said all the rooms were sold and that they don’t save the reservation if we don’t prepay but the thing is that we did and it was 55 dollars the first time and they told us to call this app. We proceed to call and we told everything to customer service and they said they will contact and see what they will do and moments later, they sent us a email saying that our room is there but the hotel is saying there isn’t but we were too tired to argue so we went to an another hotel. The next day we had another reservation but we scheduled it 2 days before and it was 83 dollars, we get there and guess what? It’s all sold out again, so we call this app again and they said they will look into it and either give us a refund or find an another hotel and it will take about 15 minutes and that we will get an email, we didn’t get any emails and it’s been 3 hours but the money is already taken out and it hasn’t returned yet. I don’t understand why they don’t save the room when we are using this app, we prepaid both times and yet still waiting for a refund. Don’t use this app, it is a good way to lose money.

The first 2days I stayed was a awesome experience then the guy that works weekends made us leave because we was in room 106 which the man and even the housekeeper told us it was a smoking room that’s why the non smoking sticker wasn’t on the door anymore so we had to switch rooms from 106 to 116 after we moved the housekeeper told the man that our room smelled of smoke and was dirty well he gave us 5 mins to get our belongings cause he kept calling saying we needed to get out so we had no time to clean up a lil bit so the housekeeper went to the man saying our room smelled like cigarettes and it was dirty he calls our room about a hour being in it saying I need to come to front desk and bring my card because I owe $50 I told hi I don’t owe anything so he made me leave the next day very very unprofessional and rude I will not be back at this place because all they’re doing is trying to get money as best as they know how. Oh not to mention the same housekeeper that went to the man cleaned my room for me the 3rd day we was here had left cash on our bedside table and it was gone I know it was her because she was the only one in there so don’t trust your belongings being in your own room. I thank him for making me get out of this rotten situation.

I was trying to get help with adjusting my stay at this property. I felt I had no recourse when we found that the AC was not working properly in the room. Although, we asked management to help, he said that it was as cold as it was going to get. There was no AC, just a fan blowing warm air. We asked if they couldn’t fix the AC to at least refund some of the money for the following night so we could get a different room. Though, I sent SEVERAL messages to the manager, he ignored us ! So, we left the property the next day. I told the manager that due to a medical condition we needed AC. He and the property owners “choose” to do nothing. We are senior citizens and don’t do well in the heat, especially while trying to sleep. We were literally sweating in the room because it was so hot. Also, left with a nice little present 11 mosquito bites from The mosquitoes in the room with us …ugh!!! We were disappointed that we had been treated in this manner…customer service was lacking!!! We left early, and paid more money to rent another place. Also, the pictures that they have online do not match up well with actual room. Canal view is only if you poke your head around the window. Challenging to really enjoy the view. Also, the place was not kept up very well. The fake flowers on the table had not been dusted in ages!!! The refrigerator was so dirty with mold we didn’t dare put anything in it. Glass shelf in bathroom was broken in places. The walls were not painted in a long while! And it appears that several people previously in that room also had trouble with mosquitoes as you could see the dead mosquitoes had been swatted on the walls. I would NOT recommend this property!

Last year we had a trip planned in March, flying out 3 days after the pandemic started. All of our travel plans got canceled so naturally we had to cancel the hotel room we booked through your app. We were told we could not cancel and get a refund, but instead could inform them of when we planned to travel again so we can change the date/get a credit. Now that Iceland has opened back up (this is where we had our hotel at), we rebooked our trip and called Booking to get the credit for the room. We were told today that because we did not call them to change the dates prior to our original hotel booking (March 15, 2020), that our credit was no longer active and there is nothing they can do. They told us to call the hotel but when we did, they said Booking never gave them our money and that we have to resolve it with Booking. Basically you all expected us to magically know when we would travel again 3 days after the pandemic started so now we are out 3 days worth of a hotel. I’m extremely unhappy and cannot express to you enough that I will not be using Booking in the future!!! You have stolen our money and that’s all there is to it.

Communication was horrible, instructions were poor. Didn’t even have an address until time of check-in. Access was inconvenient and check-out procedure was even worse. The common areas were full of thugs partying, creating noise levels inconsistent with sleep. The smell of marijuana was so intense that we had to use a blanket at the base of the door to help keep the smell out. It didn’t help much at all. Our clothes still stunk upon returning home. There was vomit and trash in the hallway right outside the door from the party. I wouldn’t let my wife go to the car alone because of the clientele in the halls. I would not recommend this place to anyone wanting a relaxing getaway. The apartment itself was beautiful and clean, but the smell was unbearable and customer service was awful. I was embarrassed to have exposed my wife to such an unpleasant experience. I would have rather stayed at a Motel 6, check in and out would have been much better and at least I would have expected the poor communication, noise, shady behavior of clientele, and the nasty smells of vomit and weed. The rules say that weapons of any kind are prohibited, but you’d be a fool to walk the halls after dark without one. Zero Stars! 😡

The unit I had booked was not as advertised and 100% an unsafe place to stay. Upon arrival I could see the building was old and decrepit and the stairs felt like they would give way. The door to my unit was completely open and when I tried to close the door it wouldn’t shut. The door hinge was falling off and the door was skewed. I tried calling the property and no answer. I tried contacting customer service through the app and it kept redirecting me to the property manager. The calls themselves were to outside of Canada, creating long distance charges for me on my cell phone. I had arrived late at night, travelling alone, and couldn’t close the unit door. I tried to leave a review on the app including pictures of the unit and Booking.com said my review violated their terms of service.

Booking.com customer service is terrible. Most rental properties in this site are fake and spam, and when I reported this issue . They didn’t support me, and I lost my money.

Called to change my reservation, all I could get was please enter your booking number ... please enter your booking number ..... over and over. I decided to phone them. Thanks your wait time is 2 minutes. I am still on hold after 33 minutes. I will never get this time back. And I still haven’t spoken to anyone. Help!!!!! Does anyone actually work there? Don’t risk it booking through this site, call the hotel direct. I wish I had.

Just be very careful.

The worst app in the world, correspondence with hotels does not work, there is no support, the support team just has fake contacts who do not respond. The app works terribly. I hope there will be new services soon, because this is impossible to use

It is very difficult to reach out to customer services when you need help. Also, if hotels or rental car agencies charge you extra or don’t give you what they promised, Booking doesn’t care about the clients and simply say it is the obligation of the client to contact and follow up the case. Moreover, they don’t follow up to solve the issues they promised to solve until you follow up the case and again you won’t hear back until you follow up again. After 14 years using this application, that’s frustrating receiving such a worst services.

Never waste a dime, there customer service number is not in service. They don’t reply to your email, I have not received my refund since July 17, today is November 3

Booked a hotel through booking.com for last weekend. Found a lower price on the hotels website for the same dates and reached out to booking.com for a price match as advertised. Had to go back and forth with them, providing multiple screenshots to first be told “no, sorry it’s not the same” provided MORE screenshots of the deal on the hotel site, then they approve the price match, fine. They then tell me if the hotel doesn’t charge me correctly to let them know and they’ll refund the difference. Well, hotel charged me the original price and I reached out to them, providing screen shots of the invoice (they don’t accept PDF files though the app even though it’s 2023) to be told they’re too blurry, and I need to send again. I check the screen shots in my camera roll and they’re clear as day, check what was uploaded and it’s completely out of focus. Resubmit the screen shots and now have to wait again for customer service because any time you send a reply in the chat it’s the same “please allow for 24 hours to respond”. You can’t have continuous dialogue so you’re just waiting for whenever they get back to you. Such a pain to deal with and would not recommend booking through them.

I had to wait and am still waiting for support from customer service. I booked a trip and it said no prepayment needed. The property south gap hotel in Barbados charged my credit card the full amount $650 for a stay that is not until April 2022 it’s June 2021. They advertised no prepayment required then charged me for the full stay.

Double charged and customer service is such a headache

Whenver I tried to log in the app, they locked my account and ask me to reset the password. Tried multiple times and still can’t log in

Every time I try to book at the final step once I have entered my dates, selected a hotel and chosen a room the app is rolling my booking date back by one day. If I opt to book from the 13th-14th at the final reserve step it’s showing 12th-13th (even if that date has already passed!) I’ve tried contacting customer support but they won’t help without a confirmation number which I can’t get because I’m not going to book the wrong date on purpose. It has happened over multiple days now. It’s disappointing. It was a good app to use before.

This website is a scam i had to pay extra 900 dollar just for making 1 mistake by buying air ticket from booking.com best life lesson learned👎🏻👎👎

I had a bad experience at one of the properties they partner with and want a refund. I’ve had to call up four times and they just seem completely unwilling to resolve my issue. Placing all the blame on the property and not ready to help out their customer. I’ve had four customer service reps promise me they would call back after 24 hours once they’d spoken to the property owner and not once have they followed through with their promise. So I’m going to have to call back a fifth time and speak to yet another person. UTTERLY USELESS customer service team. Don’t bother using booking. com, use a different website and save yourself the hassle.

They allow misleading photos and then refused to help sort it out with the hotel. Never using this app again. Very disappointed.

I’ve always used booking.com to book my hotels, to the extent that I’m at Genius level 3. However, 2 of the 4 last hotels I’ve booked have had their booking.com accounts compromised and hackers are messaging through official booking.com emails to say payment hasn’t been processed and they’re requesting to verify payment info or the reservation will be cancelled. Without thinking I clicked the link to a very convincing booking.com dummy page. My card was compromised and had to be cancelled. Tried reporting to Booking.com but they make it extremely difficult. Even when I got through on the phone I was hung up on before anything was resolved. Deleting my account and moving on elsewhere as booking.com doesn’t seem to take the security of my information seriously

Not a secure place to use credit card or email woke up and had other hotel rooms charge to mine. Only odd place I used it was this app!

Called the customer support and told me that they can’t change my flight, according to the airline policy, I called the airline in conference with booking scammer agent, and the airline said you can change it and the agent agree also, the next day the agent called me again and it say they can’t change the flight due to airline policy, what a scam you paid them for there services but can’t help you and asking you to pay more , may I advise to go directly to airline to book and don’t use this Booking scam service

I cancelled my booking that I did from booking.com! I talked to the customer service! They were so rude and didn’t have any courtesy to speak properly! When I cancelled it, they were telling me whole refund! And now they never give me my money back! Another caller is Instead giving me the credit of another stay. Contradicting own statements! Literally worse!

I have used booking.com for many years with no issues. However I booked a motel in early July. When I arrived at my destination we were shocked to find a motel that was closed. The neighbouring community informed us it had been closed since 2019 . Should we not been informed of this? We were very fortunate to have friends staying in PEI for this very busy weekend who had room for us. No other motels available . I will not be using booking. com in the future.

Bad!!! Worst app ever for bookings! Never trust they might cancel you at any time and offer you a really expensive stay at a hotel located far away from the desired destination!!!

Lists bookings in the illegal settlements of occupied Palestinian territories. Absolutely horrible

I have been a customer for years! Shame on you of what you are doing in Palestine!! 🇵🇸

Two times I have rented a car through this app and two times the rental company did not provide a car when flying into Canada’s largest airport in Toronto. The first time the rental provider “economy” was off-site from the airport and required calling them for a shuttle. However as the flight was late a few hours late and the rental company said they gave the car away. Second time i made sure to get a rental that was “on-site” through a major rental international rental company “Alamo”. Flight was coming in a few hours later than expected… I had tried to call ahead but Booking.com only provided a generic Alamo number somewhere in USA and they didn’t know anything about Canada’s largest airport bookings but said the car would be waiting for 24 hrs. with 24 hr reservation guarantee. The flight was delayed and I arrived 15 minutes before closing. The Alamo staff took my info but said the Booking.com booking number was invalid. Two or three staff looked at it and just shook their head. They then said they closing and told me to go someplace else and contact Booking. When I had an online chat with Booking.com staff they just said it was my fault for being later than expected. They took no accountability for their reservation number not working and essentially told me to get a cab and try a different rental tomorrow.

I booked a hotel for July 3. Booking.com sent me a confirmation for July 2. Im flying July 2. So obviously can’t stay July 2. I have tried and tried and tried to fix this using your system. Also by phone and email. Not one single person has reached out in two weeks since I made the reservation. Please fix this asap. Or I will never book another thing with you. It’s too risky. And you don’t seem to care.

They are no help anymore I’m still waiting on refunds from over a month ago airline claims to have confirmed 3 weeks ago twice while booking just tells me they will be on it and do nothing

Booking.com said I received a discount however booking.combat the discount and charged me full price. It was only $6.32 but it’s the principle. Plus if they do this a thousand times to a thousand different customers they pocket thousands of dollars

Approximately $CAD 1800 in wallet credits was used through unauthorized bookings on my account. I reported the issue immediately and was told the fraud team would investigate and provide an update within 15 business days. It has now been over 40 days. I have called customer service 5–6 times, and every single time I am told that someone will contact me within 48 hours. No one ever follows up. My latest experience was even worse. I called to ask for an update on the investigation and to understand what was happening with my case. Instead of addressing my concerns, the customer service representative did not listen to my questions and ended the call. I understand that fraud investigations can take time, but customers deserve communication, transparency, and basic respect. Being repeatedly promised a callback that never comes, then having a call disconnected while trying to get answers about $1800is unacceptable. Due to the lack of response and resolution, I am now filing a fraud report with the Canadian Anti-Fraud Centre and documenting all communications regarding this matter. I am still waiting for a proper response, a written update on the investigation, and a fair resolution.

Worst service, bad customer service. Lazy individual

I’m really disappointed with the Booking.com. They have a lot of hidden policies and hidden fees that I wasn’t expecting at all. Even their customer service was not helpful.

Very convenient app. However, when I had a stay with Booking that was paid in two parts, and they couldn’t charge the second part (I had cancelled my credit card in the meantime), they cancelled the whole stay and didn’t give my my money back for the first (prepaid) part. Nevermind that I had ended up rebooking the exact same hotel for the exact same date. Nevermind that I’ve been booking with them for 10+ years (that loyalty scheme is worth precisely nothing btw). There are nearly identical alternatives, so I’ll take my money elsewhere for now