Expedia: Hotels, Flights, Cars Customer Service

Expedia: Hotels, Flights, Cars Positive Reviews

Is this FRAUD?I booked a room thru Expedia and when I checked in it doesn’t show that I paid. I had to pay for the room again. I was told by the receptionist this happens all the time with Expedia. They said I have to call Expedia myself. I tried to get some help thru the app and the “virtual chat” is soo useless and just a waste of time. It repeatedly asks for my itinerary number, my cell number, last 4 digits of credit card and still it can’t help me. Someone alive finally came into the conversation and then I waited for another 10 minutes while it figures out my problem it replied “I can see we got disconnected”!!!!! I called the number I was given and it says “we’re not available at this time’ Then I called back after an hour and while I was entering my itinerary number, it said “you waited too long to answer” and it hang up on me. I tried calling back again today, I was on hold for 1 hour and 3 minutes and when someone came on the line I asked him kindly to call me back if we get disconnected since I’ve been on hold for an hour but sure enough we got disconnected and I didn’t get a call back. EXPEDIA is so frustrating. I will never book with them again. Their customer support is very poor, if any!.GamegroompVersion: 21.24

Expedia STOLE my $$$!!! ( after posting review they gave a refund)Update: Expedia reached out. I called them back and the lady I spoke to was very understanding. They issued me a refund for my rental car. Thank you Expedia for making this situation right! I booked a flight, hotel and rental car through Expedia. Prepaid for all of it. Upon getting to the airport at 12:30 am the Hertz rental car worker was extremely rude and told us we could not take our rental car that was paid in full because we did not have a credit card. (We don’t do debt) There is a policy that allows customers to use a debit card if they have two proofs of identification and a return flight booked. He didn’t even consider letting us use that option. He closed shop and went home (clearly didn’t want to be there). A very nice lady working at the Avis counter gave us a number for a taxi to the hotel (thank goodness one was open at this time of night). We then notified Expedia and they absolutely refused to give us a vehicle or refund! We still needed a rental to get to our grandfather’s funeral. They were no help. They said because we didn’t have a credit card, they couldn’t refund us. We paid for nothing!! And Hertz assured us they were not paid for the car. (They also assured us they would deal with their rude employee) This is unacceptable, especially since their policy states that a debit card could have been used. I will NEVER use Expedia again!!!!!.LukebryanobsessedVersion: 2023.45.1

Website needs an updateII have used Expedia for years. Today I ran into an issue I hadn’t experienced before that raises a concern. I recently completed a trip that involved two separate payments - original payment for two rooms, second payment when I added an extra night to the hotel reservation. When we checked into hotel, Expedia agent had only added the extra night to ONE of the rooms and hotel clerk did not find the other reservation as it was still for the NEXT day check-in. So hotel charged me for the full stay for the second room. I called Expedia and got a refund for other second room, thankfully. Then I discovered the hotel overcharged me for the second room AND the extra night I added for both rooms at the end of our stay. I logged into Expedia to get copies of the two payments I had made for the rooms, and discovered Expedia only had the receipt for the last transaction - refund they had sent me. There was NO record of the original two payments for the trip itinerary. They ONLY keep the most recent transaction on an itinerary! This created a huge problem and I ended up spending almost an HOUR on chat with agents who had to manually create two receipts documenting the details for the two payments. What account websites delete original payment receipts if they issue you a partial refund??? Their system should keep records of ALL transactions for each trip/itinerary..ChinaTowneVersion: 2024.12

Expedia’s Customer Service plays games!!!Words simply cannot explain how irritated I am with EXPEDIA . I booked a room and was charged for it. As I pulled up to the hotel I received a call from the receptionist at the hotel telling me that there were no rooms available and they didn’t t know why Expedia booked me. I immediately called Expedia and I was put on hold for more than 50 minutes at least 3 times. This was a Saturday night. When I did get someone on the line, the kept telling me that they had to call the hotel to see if I could be refunded my money. Simply giving me the run around. It wasn’t until the following Monday that someone told me I would be refunded but it would take 7 days and it wouldn’t be the whole amount . I was like Hell No, I want my money back immediately. Why can’t people do the right thing???? Why do they Nickel and dime people. I will NEVER use this company again. It is so disrespectful to leave people on hold for a long period of time hoping they will hang up. This is so wrong and extremely unprofessional. STOP TAKING PEOPLE’s Money if you aren’t going to go over and beyond to make sure they are accommodated and treated with the utmost respect. Unacceptable! I will do everything I can to spread the word about this company..Cmdco20Version: 18.41

JasonI was very pleased with Expedia's service personal when we had the flight glitch in Jan 2023 I was rerouted to the Denver airport in which I had just missed my flight to Munich. I had booked through Expedia a United airlines flight when I missed my flight I stood in line for 3 hours only to be told by agent that I had booked through a 3rd party and that they couldn’t help me. The United agent there however went beyond and was able to get me a hotel room and suggested that I call Expedia in which I did and the lady from Expedia explained that she would try and help me but it would take some time in which she said she would call me back. Unfortunately I was so tired that I fell a sleep it was 2:00am and didn’t hear my phone. She then called me back at 7:00am and said she had taken care of everything and had sent me an email to confirm my flight to Munich. I thanked her and told her that the service she did was unheard of in this day and age. She proceeded to tell me that she had promised to let me know something and when I didn’t answer assumed I had fallen a sleep and she wanted to hold to her promise of calling me back. But this is the kind of customer service need today. Thank you Expedia..J.HickmanVersion: 2024.8

Econo Lodge Dalhart TX a Reasonable and Affordable StayI chose the Dalhart Texas Econo Lodge as the most reasonable motel in a small city which had several other chain options. I was driving to Albuquerque in a marathon from New Jersey where this was the final overnight, which I had calculated to be four hours away. I needed a bed for the night, nothing more, and Econo Lodge fitted the bill. The room had been thoroughly cleaned, had a slight scent of disinfectant, and the bed was certainly comfortable although higher off the floor than any other motel/hotel I’ve been in over the years. A full hot breakfast bar in the lobby area was available at 6am the next morning at check out. Traffic noise outside on the main street was high as it is Route 54, a heavily travelled route for grain and livestock trucks through Oklahoma Texas and New Mexico with the equally heavily trafficked rail freight line paralleling this road a block away, but I had a good sleep. It is fair to say that every motel/hotel, chain or local, would have the same environment. Many restaurants/ fast food outlets are located in what must have been a thriving commercial farming/ranching community in its heyday. For my short stay, it was the perfect choice..ScsrletvoiceVersion: 22.01

Warning!!!Be really careful and think before using Expedia to book something, I planned and booked a whole trip with Expedia spending around $10,000 between flights, hotels and activities, one of the days I arrived to Rome and I went to check my email confirmation to call the hotel/property phone number and the answer that they where not partnered with Expedia anymore so I spent another 4 hours!!! Talking to their representatives repeating the information over and over again, talked to supervisors, managers and they allocation department which where trying to charge me for another place!!! I keep calling and calling them and nobody helped! The call keep failing or disconnecting, I don't know if they do it to get out of the hook but they never returned the call that obviously they have my phone number on file, so I ended walking at 1 in the morning with my family looking for another place to sleep with no battery in my phone to call them again after 4 hours with them! Also when you reserve a rental car Do Not Use their insurance because when you get to the rental place the companies say they don’t accept Expedia insurance and Expedia won’t reimburse for what you paid of their insurance!.GahdlmlfVersion: 19.49

Relaxing and enjoyable stayJust had to give this property a five star review because of the service and the comfort of our stay. We actually found this hotel after our trip had already started and we started at a nightmare Airbnb. The bang for your buck at this property is notable. It seems like an older property but with great renovations. The lobby is spacious and beautiful with exotic fish tanks to enjoy. They have a bar and restaurant with a small but tasty menu. The pool is beautiful! The room was clean and comfortable and the little balcony just added to the charm. For us it was a saving grace for our trip which was to celebrate our film being in FLIFF. Oh and the elevators were always working and available which isn’t often the case. Finally, the customer service was top notch. They helped us with food delivery, got us extra towels quickly and when there was a loud and rowdy crowd in the hallway on our floor after midnight sent security up in five minutes to break it up. We were impressed. Just a great place to stay close enough drive to all you need and really close to Hard Rock Seminole and the airport! Thank you for a great stay!.Patrick and Mary EllenVersion: 22.44.1

Lovely hotel in the center of Myeongdong!!Location cannot be beat but getting a taxi means taking your luggage about a block or so to be able to get a taxi. Small streets are really for pedestrians 11am- 10pm. Street vendors are everywhere and the food is amazing and fresh. Rooms are tiny but efficient. I paid extra for a room with a balcony. I think those rooms with balconies are almost 490 square feet . Amenities were nice, my room air conditioning was broken but I didn’t mind since I actually prefer it-a but warmer. Front desk/ check in is on the 21st floor. Not everyone speaks English but most seem fluent in English, Korean and Japanese. Staff overall very friendly. I asked to borrow an umbrella one day and was questioned about my room and name…for a 3,000 won clear umbrella I should/could have fought across the street. 3,000 won is about $2. After paying over $250 a night for 8 nights I felt disrespected but apparently I was the only one who experienced the negative experience. My sister stayed in the next room and had no problem borrowing couple of umbrellas for a day. 😆 I guess I looked like I didn’t belong in the hotel. Oh well 🤷🏻‍♀️ Hope he knows I returned the umbrella!!! Room 2205 returned the one umbrella..Center of Myeongdong!!Version: 23.14

Reef house is a great spot!We spent 3 nights at the reef house and it was very nice. The resort is clean and comfortable. The pool is beautiful, and it’s proximity to the beach area makes it ideal. We took advantage of the sunset cruise and the morning snorkel trip. Both were highly enjoyable. We hit s glitch with the snorkel trip when there were mechanical problems with the boat, but the staff worked hard and found a solution for everyone to get on a snorkel boat. All of the staff, from housekeeping to bartenders, to maintenance people were friendly and accommodating. The captains and crew on both of our boating excursions were great. We were thankful that “Henry” was able to fill in quickly for our snorkel day. I’d say the only drawback might be the in-room coffee. Some may prefer the Nespresso systems but I missed my “regular” coffee. On the last day, I did find K-cups in the lobby of the main building but a little too late. It would also be nice to have a “snack shop” on-site, for early risers to grab a bite before a morning walk or boat ride. I’d highly recommend this resort, and don’t forget to take advantage of Happy Hour by the pool!.Loretta from PittaburghVersion: 22.42

Car rental. It was everyone’s first day at work.Everyone I met at the fox co acted like they had never done this before. I had no wait at the pickup spot it’s hard to find the pickup spot. Only One person at the rental counter. Very hard sell on the insurances and even harder sell on the gas sales, bring it back empty. By the time I actually left the counter. I was scared to rent the car. Stories about flat tires and lost keys and renting the car for a month while they fix it. It went a smooth enough but I will never rent fox again. Who needs the hard sale. And anything I do is an issue. I never get scared to rent from Enterprise. But Fox I was scared to drive away. I can Uber for a week for same cost and not be scared of flat tires lost keys cracked windshields renting the car for a month while Fox fixes it if something was to happen. I was alone at the rental and I was told 6 times I better be the only person driving the car. I was charged a $500 deposit. That was ok but the lady behind the counter was freaking about how much that was. The car is real nice and drives great. To bad I am afraid to drive it anywhere. 🤦🏻‍♂️🤷🏼‍♂️😠.Scared renter never againVersion: 22.49

More about the company than the app…Today I went to book a ticket that I was previously told I had a credit for and was later told that because I didn’t cancel the flight prior to departure even though I was trying to rebook through the app that after said “credit” i would still have to pay more for the particular ticket than I would have paid purchasing it online… this company does everything it can to scam you out of your money if you don’t make it to your reservation… and then they make it difficult to actually speaks to anyone that’s helpful… first your put on with a virtual agent then after having to persistently ask for an agent you have to speak to someone online… but they make it a challenge to call and speak with anyone… then when you do your told things like what I was told… I went a whole Year not using the app and this company and when I logged in to check on something that I thought was there… there is no help anyway… thanks anyway Expedia… time to redelete this app… and not use this company not that anyone at the company cares about it anyway….ExpediadumpVersion: 23.35

STAY AWAYMoney was taken from my account and tickets were not delivered. I tried to book 4 roundtrip tickets for myself and 3 other people. After I completed the booking transaction I received a message saying the flights weren’t available anymore. Fine, I started over and when I tried to finish the transaction again, it says I didn’t have sufficient funds, so I checked my bank account and saw the money was pending. I got in contact with the company and was told the money wasn’t going to be charged and I just needed to give a few days for the pending money go back to my account. I called my bank and they said it is true since the amount wasn’t “charged” yet, it was just pending. Fine. I waited a few days and now it shows the amount as charged and their response was simply: you have to figure out with the bank, while the back says it was a authorized purchase. So now I have no money and no tickets. This is a fraud and I hope other people won’t get robbed like I did. My lawyer is going to take over now. Run as fast as you can from this company!!!.Carol GomeaVersion: 22.24

Customer serviceI recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer).Aungor23Version: 20.14

Disappointed but would go backI am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges.Dave the Photo GuyVersion: 21.37.2

Terrible experience from web browserNot sure if you realize but not all of us want an app for everything in the world and some people don’t live their entire lives on a smart phone. I logged in via edge web browser to book a hotel near LAX. My preference was with an airport shuttle. This was my fault that the hotel I booked didn’t have transport to and from the airport. I decided to cancel the booking and select another. From the web browser (Chrome or Edge), I couldn’t find any way to cancel. I tried to open a chat which kept failing. I went to support and followed the instructions but no option to cancel showed up. I tried this from a different device and got the same results. I finally HAD to download the app for iPhone to try to cancel from there. This worked but I have spent way too much time with this. As soon as this trips over I will change my travel company to something other than Expedia. There’s no excuse for poor browser performance in this day and age. As I stated, the app works great but the browser stinks..UnhappybutchVersion: 22.23

Could be improvedI have loved Expedia since I started traveling on my own and the checkout process is always easy for me. Overall the app is decent and could use a few more features. For example when searching for an all inclusive on the website you can filter that option but in the app you must scroll through all hotels, motels and resorts. Also, I wish that you didn’t have to specifically search from one airport. The app states that it’s to help you find the best deal but to me the best deal would be found by checking all available airports that I am willing to travel to without having to research and put back in all of my filters every time. Also, they claim that it is cheaper to book through the app but I have always found that the better bundles are found on the website. It would also be nice if there was an “availability calendar” like on some other sights where you can see how much cheaper it would be to stay a different night. Another feature that would interest me is being able to search an entire country as your destination to try to find new and cool places to stay in a specific country..Corissa.stallingsVersion: 18.45

DisappointedI have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so I could of just booked my stay somewhere else..GpmortgageguyVersion: 21.48

Saved the Day!!!!!!!I normally use a different service that rhymes with spice and they give me a line. During my last trip I booked with that other service. And the rental car company shuttle never showed up. I called the service I booked with and they patch me through to the rental car company that would not answer. They told me they ran out of cars and they could not reach me. I had to get a cancellation from the service that rhymes with spice that give me a line. When I called them back, they said I had to cancel with Ace. Ace would not answer their phone for me or the service that means they would not cancel the car. Also mean I could not book another on the site. Left me in a pickle. They told me I’d have to book a car at the counter at the normal rate and then they would review if they wanted to make up the price difference in 7 to 14 days at the other site. Thank goodness I was able to find Expedia. They found me a car at a great rate no hassles no problem. I will now use them because they do not rhyme with spice and give me a line..Drewppydogg1!!Version: 2023.4

Very convenient and fast!!!!Using app for the first time...flight and hotel in Manila completed in 15min. Fast, great layout and easy to use..TrackerboyVersion: 17.37

Yes, you exceeded my expectations!If you phone SpringHill Suites the automated message will say that their goal is to exceed your expectations. And they succeeded. I have nothing but great things to say about the facility, the service and the staff. Clean accommodations, great pool area for the family and such pleasant people. Nothing but friendly service over the phone and in person. Great team! I would highly recommend this hotel and the area for that matter as there is so many dining and shopping/supply options for a day before a cruise..Cruisin maple leafVersion: 18.49

Absolutely horrific serviceArrived after 10 pm building three was closed… building one said to get Expedia to transfer reservation over to them and Expedia refused to assist in any way…. Rude service that doesn’t stand behind their service. Leave you stranded and offer no support if something happens… all they had to do was transfer the reservation… call building one and transfer the stupid reservation… nope instead have to pay full price at the other building ($30+more per night) and hope to god they don’t try to bill for the other reservation because they wouldn’t even cancel that one!!!!! Do not use Expedia!!!!!!.TraceyleannesVersion: 21.43

AwesomeThe Expedia app is quick and simple! Wish I can use PayPal to pay, it seems only credit / debit only for now. I would recommend this app!!!.Purple123456Version: 17.37

Keep upgrading this appWould love to be able to book multi city trips and have had a lot of errors while booking hotel. Great app otherwise..BradenDSVersion: 17.37

Bunch of CrooksI have $1600+ in airline credits that Expedia is holding. Wish I never booked anything through these crooks. I’m trying to book a flight for me and my daughter to Anaheim to go to Disneyland. On Expedia’s website it CLEARLY shows each ticket is below $450 each. Expedia is telling me our flights are $800+ which I can see is a complete lie. These scammers should be put out of business. Just because I have credits and can’t book online they’re flagrantly ripping me off. Never again will I buy anything from these crooks again.ScammedbyExpediaVersion: 21.41

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Expedia: Hotels, Flights, Cars Negative Reviews

Expedia makes trouble! Never solve problem.They will cancel your appointment without any notification. If there is an overbooked situation, hotel will cancel those booked by Expedia, even if you booked more than a week ago, even if you already paid your full price. And when you arrived late at night at an area you are not familiar with, you were tired and with sleepy kids. They just let you know there is no room for you even if you paid full price a week ago. Hotel said they told Expedia but Expedia doesn’t do their work. If we could get any messages or calls earlier we could do something to find another hotel, but they don’t care. I don’t know whose responsibility it is, Expedia or the hotel, but no one cares about customers. Now time customer’s satisfaction and contractual spirit aren’t what those doing business care, you already pay your money, so now you are the fish on the chopping block. They won’t lose anything, that’s all. And we customers should responsible for all the thing, find another hotel, make a lot call in your car during late night in a totally strange area, kids sleeping and crying, drove an hour long , pay twice more to find another room. As customers we did nothing wrong, why should we suffer and pay for your violation of contract? Expedia is really irresponsible, disrespectful to customers, no contractual spirit. Expedia makes trouble! They never solve problem when there is things happen! Worst experience ever and will never use Expedia again!.Expedia makes troubleVersion: 23.33

Frustrating experience because of Expedia!I made 2 reservations at The Galt House in Louisville. I received confirmation on both reservations. I thought everything was set and would be simple. Although the folks at the Galt House were very nice and tried to be helpful, they kept telling me that I didn’t have any reservations. After looking at my confirmations and the 4th person (I believe the manager) trying to help me, she finally said that she would go ahead and put us in some rooms. Although I had paid Expedia for the rooms, after looking at my credit card online transactions, I was being charged an additional $240 at one time and then and additional $190 later in the night. When I addressed the issue with the front desk the next morning, the attendant said that she didn’t see that I had made any payment at all. I later spoke to the manager again and although the $240 had been reversed, I still had the charge for $190 pending. She did say that the hotel had called Expedia and then gave me a receipt for a credit of $190, it’s still pending on my transaction list. I’m going to give it another day and see what happens. I can honestly say that the manager did everything she could to correct a problem caused by Expedia. Not sure that I would feel safe in using Expedia again. I’m back home now but still dealing with this frustrating experience that is still causing me aggravation. We’ll see if it gets resolved today..Bob D. in KY.Version: 23.6

Worst company I’ve ever dealt withWell I guess I should start in the beginning, booked a round trip flight to Warsaw poland from texas. Got the insurance just to be safe. Flight there was changed so to the airline having delays, no problem. Decided I needed to come home early and contacted them to change my flight to a earlier departure date. Bye about one month. After spending over a hour on the phone with them because the app would work, they told me it would be a additional $4000 for a flight home. Not a new location just a bit earlier flight. Needless to say I did not do that and was able to get a ticked through another app with only 4 days lead time ( same I gave Expedia) for $1100. Now that I was home safe I contacted Expedia via oh as once again the app wouldn’t work. Told the lady what happened and that I had the protection and I wanted to cancel my return flight that still was a month away. She said no prob and would calculate my refund. It would take 3-5 mins. 47 minutes later she gave me the info that I thought was unacceptable but it is what it is right. Confirmed and ended the call. I had a missed call 5 minutes later to tell me that she didn’t finish and I would have to call back again. So I’m writing this as I’ve been on home for yet another 37 minutes and have got nowhere. I will never use Expedia again. Horrible customer service. It’s bad when I’ve had better customer service in a war zone.Iraqivet03Version: 22.16

DO NOT USE THIS APPDO NOT USE THIS APP! I have booked my flight through this app since I don’t have a way to book ticket outside US without a local phone number to register, the airline company send me an email saying my connecting flight was canceled, but they book me another flight that takes off while I still in my first flight. I called the airline company just to find out the flight got canceled is the last flight going out that day, and I have to stay overnight at the airport. So I decided to cancel all of it, and the agent told me they couldn’t cancel it from there end, due to lack of information by this app, it doesn’t show my passport number, they can’t add it on or anything, I have to contact whoever I booked my ticket from. So I went back to the Expedia app, I can’t cancel nor change my booking due to Technical issues? The app says that I need to update this app, but in App Store no update option there at all, and it has already took my money. So I paid 300 some for nothing. Customer service doesn’t want to answer, after 2 hours of on hold, the agent tells me, “I have been put on hold by the airline company’s customer service ”and saying she will give me a call back because they are off work now. It’s day time at that airline company’s country, what are you talking about? Then, she never called me back. This company is a joke. Save your money by ordering tickets directly from airline companies..Mad custome1Version: 23.27

Long time Expedia VIP - not planning on using againI have used Expedia for dozens of trips over the years and have a large future trip booked which I will keep due to penalties, but will likely not book through them again. Online airline check in is challenging and if there are issues, there is no support. The VIP perks you are supposed to receive at properties often are not verified and you are charged for items that should be free upgrades. I have had multiple issues with transportation and excursions that I have booked through the app as well. As long as you have a single booking and everything goes smoothly, Expedia offers a great way to estimate pricing and compare options but beware that if you book through them and any little thing goes awry, they are very unhelpful. It takes a long time to interact with a virtual agent - not AI - who can actually assist and their answer always seems to be that the issue is with the travel provider and not Expedia. While that may be the case, I paid and booked through Expedia and expect them to resolve as much as possible and stand behind their travel partners as reputable establishments, or else cut ties with them. Very disappointed and will start using other options moving forward. My travel budget annually is approximately $20k US so I am happy to give another booking platform my business..Nerdgirl48Version: 2024.25

Left me hangingSo, I booked a hotel in advance, two queens non smoking. Tried going to the hotel at 1pm and they wouldn’t let me get in early. So I left and had things to do. Arrived at 920 pm. The hotel did not have any of the rooms I booked available and would not refund. I messaged Expedia 27 min wait to chat to an online thing. It’s late l. The hotel had one king with a pullout. I have two teenagers, one girl one boy and myself. Not ideal, I agree because it’s late. Well the door of new room will not open. Multiple back and forth later to the room and back, and the hotel guy tried to shoulder his way into the room and the door still won’t open. It’s the literal last room and won’t open. Then Expedia won’t just refund it’s delayed. I have upset kids and I can’t even search on the phone because it will close the browser. They finally refund land don’t offer to make anything right. And I had 3 different agents because they kept leaving the chat!!!! Just refunded your account at 1030 pm on a Saturday night. No offer of another hotel, no credit! So I found my own hotel! I’m furious! And have two upset kids and we are just here for a soccer tournament! Moral is to never ever pay the hotel ahead of time as it’s hard to get money back and two call the hotel to make sure what you booked is actually secure. And three they don’t care about you as a customer and if there are issues you are on your own!.Hailz39999Version: 2024.44

App cancelled $3,000 reservation, no refundI use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies..HurryUpRalphVersion: 20.11

I will never use Expedia againThis was my first and will be my last time using Expedia. To start, I attempted to cancel my trip and I’d purchased the insurance. They told me my hotel I booked was non refundable.. so then why was I even able to pay for the insurance to ensure a refund if you were never going to give me one? All that aside, after speaking to multiple people on the phone and telling them I only want to cancel my hotel booking IF I will get a refund (which is written in the chat also, that I will only cancel if I get a full refund). Everyone was telling me I would not get a refund. Fine. Again, I told them every time they asked if I wanted to cancel, NO. We will make the best of our trip. Show up to our event, enjoy the night. Go to our hotel we booked through Expedia. They CANCELED our reservation. Over and over I said to every person I spoke to NOT to cancel. To make matters worse, I never even got any kind of email or update stating that they’d canceled the trip!!! The people at the hotel felt terrible and ALSO recommended that we never use Expedia because they only come across people having issues. There was nothing wrong with the hotel and if we end up back in the area we will call them and book through them! My husband and I looked at eachother and it was not worth dealing with these people anymore so we drove home. Never again!.Carebear__Version: 2024.19

Never again, ExpediaI have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN..NeverAgainExpediaVersion: 20.13.1

Terror flightMe and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund..Tsm_skiVersion: 21.03

Would not stay here againI don’t normally give out 2 stars but this hotel was disappointing. The only good thing I have to say about the hotel is that it is clean and close to the airport. The front desk person was not friendly in check in ( who knows, maybe she was having a bad day?) We needed to be at the airport at 5:30am and the only time slot available was at 3am. I called earlier in the day (when I booked my room) to schedule the transportation but was told it could not be done until we checked in even though I booked a prepaid room because we would have a late check in time of 11:00pm. We were even okay with that. What was the final straw was being rudely awoken by the people next to us having a party at 1:00am! The hotel room walls were not soundproof and we heard everything. We did not report it to the front desk thinking it would stop. So, if all you want is a clean room and a place to park your car before your flight out and you have a later flight, it’s a good hotel if you don’t have high expectations. My advice is check in early so you have the time slot available for the airport shuttle you want. For the 2 hours of sleep we received, we should have just gone to the airport! There are so many wonderful hotels near the MSP airport- do your research and choose wise! Happy travels!.Traveling BubbaVersion: 23.10

Shame on Expedia for false advertisingShame on Expedia for false advertising and for giving me the run-around. I booked a Best Western hotel room through Expedia specifically because photos OF THE ROOM, DURING THE ROOM-SELECTION PROCESS showed there was a hot tub inside the room. When I checked in, and then asked the hotel why I did not have a hot tub room, they said that was not the room that Expedia booked for me and that their 2 hot tub rooms were unavailable. I told them I wanted a partial refund (or a full refund to leave & stay somewhere else more affordable) because I am aware that the room they gave me was offered at a much lower price point (on sites other than Expedia) and had only booked at that price because Expedia photos showed the hot tub suite. The hotel said there is nothing they can do, that I needed to talk to Expedia. Expedia kept me on customer service chat for 30 minutes, with the cs agent telling me he was checking his resources & talking to someone who could help, and then told me to wait 72 hours while they contact the hotel [which has already told me they won’t do anything]. This is not the first time I’ve dealt with blame being passed around when Expedia is the middleman! DO NOT BOOK with Expedia, book directly with the hotels & airlines! When a customer service issue arises, each always says it’s the other company’s responsibility & there is no resolution..CtinajoyVersion: 23.12

Horrible customer service - do NOT use ExpediaMy husband and I booked a same day reservation at a Lodge in Michigan. We showed up around 8:30 PM and found out that Expedia had not yet sent the confirmation to the hotel, but Expedia DID charge my bank the full amount for the room. I then spent the next hour and a half trying to reach Expedia and figure out why they hadn’t sent the confirmation to the hotel. Expedia customer service automation line just kept hanging up on me or kept me on hold for over an hour. Around 11 PM we were so exhausted that we gave up and just paid for a second room. I have requested multiple times for Expedia to contact me about this issue and no one ever has. They never refunded the charge to the room. Thankfully, the hotel listen to me and my problem the next day, and refunded me what they charged me for the second room. It was infuriating to know that Expedia will quickly take my money, but their behind-the-scenes processes are not completely worked out and it is NOT guaranteed that they will send the confirmation to the hotel. Please, if you can contact a hotel directly to book, their prices are often not much more expensive or just the same as on Expedia and it could end up saving you a lot of money - because Expedia does not care about you as a customer nor refunding money that it wrongfully charged you..HORRIBLE customer service!!!!Version: 2024.39

Be careful! Not good company!Before, many times I used to buy tickets trough this company. Service was good. But my last experience was awful! I almost had heart attack and I still have a lot of stress! Our daughter lives in Michigan state. We live in Oregon. Our daughter lost her plug, was experiencing preterm labor (at 34 weeks of pregnancy). Was rushed for medical evaluation and overnight monitoring to the hospital where she started having contractions. We were informed of what was going on and she requested that we (I and my husband/dad) come and help watch our grandson who is 3 years old, so her husband could be by her side if things progressed any further. We tried our best to change our tickets but it was incredibly difficult!!!! Finally all the headaches that we had, we run into another company and just bought another tickets with them. This has been most stressful and awful experience I’ve ever had with airfare customer service!!! We thought the whole reason for purchasing insurance protection in case of something coming up like this, that that’s what is for. But we realized that just A SCAM!!! I don’t think we will ever do business with this company again!!!! And all what we asked is for right things to be done and our money to be returned! But even we give them all information they take time and don’t return our money back! Very sad!!!!.Anna Dan.Version: 2024.43

Horrible serviceI booked 3 flights through this company and spent 2 hours on the phone to do so. Then when I log on to the app it only shows two of the three flights I paid for . At that point I called customer service to see what is going on and they informed me that my information was sent to a different email address that they don’t have access to . Then I asked if they could go and change it to put my information so I don’t have to worry about my information being out there in the crazy cyber world that we are in today. Were people’s information is being stolen left and right . These people had the audacity to tell me that there is nothing ANYONE in their company can do for me so basically I just have to deal with my information being out there in someone’s email address that only God know who has access to and can do whatever they want with my information and I probably will not find out until it’s to late . this was all caused by a glitch in there system, so my real question is what other types of glitches are in there system that is sending there customer information around . How secure can this big company be if this is the case . How can you care for your customer if you have systems that “will not allow you to do so” I would never book another flight though this so called company !! This is just ridiculous!!.Dajion BVersion: 19.26

Book directly through the vendor or risk losing your moneyI don't know who is responsible for the attractions/things to do section of the app but that entire department needs to be shut down. I went to Vegas this weekend and used the app to book tickets/vouchers for some events we wanted to do there. I booked 2 tickets for Madame Tussaud's Wax Museum for Friday, however when I got there, they were closed for a private event. Expedia shouldn't have had the slots available and should've done their job as a travel agency to double check and confirm times. I contacted Expedia support and they said they couldn't issue me a refund, so I contacted my bank and Madame Tussaud's directly and they both stated that Expedia is responsible for refunding me. The whole fiasco put a dent in my plans and maybe the schedule change because I had to repurchase tickets directly from the museum for another day. When going to Strat Tower, the booking time didn't align with the time we actually went because there wasn't another time slot to choose. So when I got there, my pass on the app said it had expired even though I never went. I had to work with the Strat team to get my tickets. Overall, Expedia is good for looking at flights and prices for things BUT DO NOT book anything through them or you will be fighting tooth and nail for a simple refund..Pettyqueen1Version: 2023.45.1

Very bad tripNormally we have a good experience with Expedia, however we are starting to see that Expedia is only a fair weather company. That is, when there are no issues they do a sufficient job. However if you have any issues with your travel, they have zero customer support or loyalty. We understand that flights get canceled, that is a risk taken when booking. We can live with those problems. However when booking though Expedia, expect to do all the leg work on finding fights, moving rental cars, or hotels, all on your own if a problem arises. Our flights were canceled, again, not the issue. We then spent the next 6 hours trying to speak with Expedia on our options. After being on hold for 3 of those hours, being hung up on multiple times, and calling 3 different times to try and rebook flights, we just went to the airlines. United did a great job of rebooking flights for us, we canceled our own rental car, rebooked our own rental car at double the price, Expedia did not care, and rebooked our entire vacation ourselves. Expedia is a fair weather company and I’d recommend not using them based on all of the flaws in customer service. Terrible experience that could have been avoided if we would have received any help. Thank you again to United for the assistance in rebooking..Jordan/Julie JVersion: 22.20

Bereavement flightI spent seven hours on the phone trying to book a flight to Oklahoma City from Seattle seven times it let me put in all of my information and click on the last step of purchasing 7 times it “thought” for an hour and reminded me that I could still purchase it but it still wouldn’t let me purchase it! Seven times and then I went to FedEx to use a computer thinking maybe it was just because I’m on my iPhone… Number eight number nine it said sorry it’s down on our end or something to that effect!So I called my daughter let her know I was having troubles she was working so she said she would help me the next day but she didn’t have any problems with the app but I wasn’t sure if she was talking about Expedia Si downloaded the Expedia app and it actually worked. Now I’m having troubles lining up a car rental for the week.. and Expedia isn’t saving me any money on that I was so stressed out today trying to freaking book that flight! I helped build the Expedia campus I’m a high-end finish carpenter and I did over a years worth of work on that campus for all of their kitchens all of the high-end cabinetry pantries the siding inside on their collaboratives all of the work I did in there and the first thing I tried to use Expedia for…Turned out to be a big fat flop full of stress. Very disappointing!.Captain of the ProwVersion: 22.05

Won’t be using this appI’m glad I checked reviews before attempting to use Expedia again, every review for the past 2 weeks have pretty much been bad!! Not to mention that I’ve had a bad experience with them myself. I booked a 2 nights at Microtel Inn & Suites, I walked in hotel guy at service desk was talking on the phone as he was checking me in. I paid for room online with Expedia and I get to the desk the clerk says I have to pay an additional $100 to stay. I said I don’t have it as I am on a budget which is why I booked online for better price, he says ok well just give $50 and I’ll get you checked it. Super sketchy in my opinion. I said no I just want my refund, he said I can’t give you refund you need to call Expedia. It took me almost 45 minutes to get an actual person on the chat and I had to keep walking back and forth in the hotel to have the clerk answer the phone call from the Expedia in order to get the “hotel’s approval to process my refund”. So then Expedia said they cousin only reimburse me for one night, saying I only paid for one night which I paid for 2 nights, the retreat was very rude and kept overlooking what I was telling him just to see that I was right and no apology or anything. I’m happy I got my refund the next day but the service is horrible and I’m not happy about that experience!!.Re-Evaluate the contractsVersion: 2024.1

Expedia tried to pocket the difference and blamed the airlineWe had a trip planned and needed to change flights during this COVID-19 mess. I attempted to change the flights on the app...no luck even though the app showed a significant amount of savings. I waited on the phone for hours into the wee hours of the morning only to have the system hang up on me. After another 4 hours of holding I finally got an agent, they changed the flight and acknowledged the price difference, but said that the airline was charging change and exchange fees and while there was no additional cost , there was no surplus because that surplus covered all the fees. There was a $1,300 difference! So I told the agent on the phone that I would contact the airline because all fees were supposed to be waived. The Expedia agent forbid me to call the airline and assured me that the airline was charging the fees. Well.... I called the airline anyway. They were completely and totally shocked that Expedia would say that fees were being charged. It angered the airline so much that they gave me vouchers for the difference in flights and the airline agent took the time to rebook the flights to pull my itinerary from Expedia’s control. The airline was livid. I learned a valuable lesson.....always book direct with the airline and never use Expedia. Necer again Expedia, never again..SthnbelleVersion: 20.13.1

If I could give zero, you are definitely gonna be getting thatSpoke to an agent about changing the date to a reservation I made. I noticed I picked the wrong date and asked if he could change the date. He explained on his end that he could not but he will cancel it and ask them to waive the fee. And that I should give them 4-5 business days. I accepted that and waiting for five good days. Woke up in the morning with someone from support saying that they could not provide me with any refund. This was $120. I went to Expedia to see what went wrong and they wiped off every detail about me asking for a refund and marked the activity I canceled as completed. I’m in disbelief because I did not go for this activity due to the fact that I picked the day before I arrived at the city by mistake. Now I’m on the phone with customer service and they are all saying that they do not see this request in my Expedia account and therefore they cannot do anything about it. It feels like business like this fail to realize that the word of mouth for your customer is really what helps you advertise. From today henceforth, I am never ever going to be using this app and believe me, I will use the same word of mouth to let everyone in my friend circle know about this and why they should never use Expedia. Goodbye.##youallscrewedmeoverforsureVersion: 2024.26

Don’t book they just want your money!Expedia is possibly the worse to book a flight with. We paid two tickets including seating AND checked bags. I call customer service since on my email confirmation I was not showing any details about my seating as well as my checked bags. I called the first rep told me that I had not paid for them that I had to pay for them through the airline. I then requested to speak with a supervisor and I was advised I would get a call back in 15 min. I then wait one hour and call back and then finally get transferred to a supervisor who kept placing me on very long holds which resulted one hour on the phone. Finally the supervisor then tells me that they have no record of me paying for the checked bags AND that they don’t offer to purchase checked bags or choose seats on their app. I told him that they do because I myself purchased the seats as well as the checked bags through them and my total balance was sky rocket high !! The supervisor does NOTHING to try and help me with this issue. I have seen on previous reviews where they have also been over charged as well. I guess it was also my fault for not checking the reviews. But to end this review DO NOT BOOK WITH EXPEDIA!!! They change the price way higher and then claim that they aren’t showing nothing in their system..Gcrs_1307Version: 21.03

Buyer BEWARE!!😱I used this app to book a resort in Costa Rica. Sunset Del Mar. The pictures and descriptions were NOTHING like the app portrays this place. It was more like a scene in a horror movie! We went to check in and quickly surmised that we needed different accommodations immediately. The concierge person (only one person working) had to use his cell phone and WhatsApp as the resort main phone number as we tried canceling with Expedia. This same fellow refused to answer the phone for Expedia to cancel. Duh… clue #1 from Expedia. This place was very unsafe, unsanitary, infested and not maintained in 5 years I later found out. Expedia refused our cancellation because the resort refused to answer the phone!! Unbelievable!! Expedia does NOT look out for the customer nor do they verify the places they advertise. This is false advertising and placing customers in unsafe areas is a legal issue waiting to happen for them. Buyer BE WARNED!! You may lose every time of your trip like we did. ** UPDATE** Expedia gave me $75 for the inconvenience, but won’t refund us our TRIP because the resort will not answer the phone or return their phone calls. This is from the “online chat” people at Expedia. DO NOT EXPECT TO TALK TO A PERSON THAT CAN HELP YOU AT EXPEDIA!! They PUSH your “issue” off to a “land based” team to “review your issue”. You never speak to these people..Smith8693Version: 22.29

DO NOT trust what you see on pictures.We spent last weekend at Hilton Fortlauderdale Marina. We booked a high floor water view room which was supposedly facing the pool and the marina area according to the picture on EXPEDIA. We paid double price than a standard room to get this one because we liked the view it supposedly had. We asked the front desk manager to change our room since it was NOT what we bought. She said it was a “high floor water view room” and they were not able to change it because the hotel was completely booked and they had no more availability. I called EXPEDIA and sent them pictures of my balcony view with was NOTHING to do with the ones EXPEDIA has on their website. They took 3 days to give me an answer and the best they can do is a $25 bonus 😒 Are you serious man? I paid 2 times the prices of a standard room because we wanted to have the SAME VIEW you advertise NOT for a crappie view facing the streets 😡 Imagine buying a t-shirt online and you get a blouse. Do you get me? This is so unprofessional, you are lying to people and playing with people’s money. GO AND UPDATE YOUR PICTURES AND DO A GOOD JOB. People want what they buy NOT a completely different product. You have to be careful with what you book guys. Pictures are not accurate. I wish I could give you cero star but it’s not possible..JM11992Version: 21.27

Horrible customer service and ability to use creditsI have used Expedia for years and always raves about how easy and reliable it is but lately everything about the app, service and customer service live abs virtual is horrible. I feel like it’s all a scam. I have multiple air credits due to Covid and have tried to redeem them. I get confirmations that my flight is booked and thank god I double check everything because all of the sudden my tickets are cancelled and my credits are missing. When I used virtual assist they pull up all these travel itineraries to other countries that I never reserved. When I speak to a live customer service rep they barely understand English. Tell me my credits don’t exist even though they were on my app and I have confirmation emails. Then they tell me to call the airline directly. Keep me on hold for an hour while they say they are reviewing my info. I call the airline directly and they say to contact Expedia because Expedia never sent my payment and credits. In addition they charged my credit cards for the overage cost. Still no credit for that. From now on I will book directly with the airline. Have had perfect service from them and my credits exist and easy to use. Expedia seems like crooks at this point. If it was just one time I would think it was a mistake but this happened 3 times..Ella.njrealestateVersion: 21.11

SCAM!! Be careful!!I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!.Maria2019-Version: 19.27

I wouldn’t even give a starI have been traveling all day after reaching the hotel they told me there is no booking under my name! I contacted Expedia to solve my issue, unfortunately, they did the opposite by not giving me any solutions and telling me there was overbooking and the hotel cannot accept you, it is not the customer problem that your system is bad to show availability and there isn't ! I am expecting to reach the hotel and find my room ready not solving your problems. Not only I spoke with one agent But 4 agents all of them were uncooperative, rude, and they just put me on hold, then they hang up! I spent 2 and half hours on the phone which was an overseas call which coasted me a lot of money without any solution or at least offering anything for your mistake. I have been an Expedia customer for 5+ years with gold, silver, and blue membership but after what I have experienced this week this will be my last time using this platform, I am still waiting for my hotel refund which they told me I will collect within 2 days and now we reached the 6th day without any refund. Learn how to treat your customers not telling them there is nothing we can do to you! You have a problem with your system you solve it don't expect your customers to do it for you! Worst traveling experience ever and surely worst customer service!.A14AaaaaaVersion: 21.12

Not Helpful At AllWe booked a room and once we arrived at the hotel, immediately we decided to leave. The hotel is totally not as it was featured at the Expedia app. The hotel was so small and the bed was just on top of a metal frame it’s not even safe. The pictures posted on Expedia app were too nice that it entices people like us who travel to stay in there. I asked immediately for a refund because that hotel is not It’s not acceptable for the price and to live in the stay in. The floors were creaking and we were at the third floor imagine the fear. after calling EXPEDIA and explaining that we don’t want to stay there with brother transferred to a new hotel we stayed talking to the person for almost 2 hours like it took all of our cell phones battery. End it ends up that he cannot help us with the refund or neither booking or maybe just a credit book a new room from a different place or a different hotel. I used to brag about EXPEDIA and how good the app is and how easy it is to book everything but now I will tell everyone then I will tell my friends scrap EXPEDIA just go straight to the hotel at least hotel can give you a discount I can get a refund you will give you a credit for another stay a different hotel. I also just booked from the airplane company NOT from this up anymore..Aby4lyfVersion: 23.30

Horrible CompanyWe’ve been with Expedia for years, but recently they have not on,y gone downhill, but tanked. Be very careful if you decide to trust Expedia. They accept no responsibility for their errors, won’t let you talk to supervisors if you request it, and the agents don’t know anything about travel. They lie and give you false information, and when you call them on it it’s not even acknowledged. Read the tiny, minuscule information that is in their agreements, and you will find that when you sign, they are protected from any errors they make, even if it costs you an arm and a leg. If you choose to deal with them, make sure that you know everything about what you want, and that you have looked around at other sites as well. After royally screwing up a trip that we’d booked through them, to the point that they didn’t know how to fix it, we finally got flight credit. Unfortunately, Expedia is charging $100 more than the airline itself. So much for it being a site that saves you money. They also own most of the discount sites, so be prepared for the same kind of appalling service if you use one of their other companies. Read up on customer complaints (there are thousands!) before deciding to trust this company with your hard earned money. 😞.Russalka The BlueVersion: 2023.37.1

The App Needs an OverhaulThis app did not work well to make a simple booking flight time change. My cc was declined, with no info provided as to why. I was ‘required’ to call Expedia to complete my change. It is not helpful to listen to a recording stating how easy changes are in the app or the repeated offer to send me a change link for the app. I also tried to log in via the web, but the option was not available. I was required to ‘use the app’. After finally reaching a ‘live agent’ on the phone, a 37 min call ensued with many holds by the agent, to take my payment. I learned from my agent ‘Ethan’ because I tried to pay with a different payment method than the one used for the original booking, Expedia declined my payment. There were not notices in the app stating I needed to use the same method of payment. I do not have payment methods stored in the app. This was an extremely frustrating experience, & I likely will use other vendors to purchase future travel tickets as something simple, that basic app communications could have cleared up, without a need to call in. My rep was long winded, and at 4:30 am it’s not helpful to have the agent sing to me over & over, ‘I will take care of this for you. Nooooooo worries’. It’s like an unwelcome song lyric stuck in my head..DublgraceVersion: 2023.45

SOMETHING EXPEDIA SHOULD LOOK INTOMy last trip I booked through the Expedia app was back in March and I used my Discover card to pay for my trip. I have an upcoming trip in a few months and I’ve been trying to book a flight through the Expedia app for last few days to no avail. I input all my banking information and click the submit button to get an error message that say, “We weren’t able to complete your booking. Please wait a moment and try again.” I waited and retry the process again. Nothing. I even chatted with an agent who suggested that I contact my credit card company. I did that the very next morning. Nothing’s wrong with my credit card. I’ve also been online with an agent trying to book the flight for me in case there was an issue on my end and believe me when I say that he was not able to book my flight either. He got the same error message. Now, I’ve tried multiple travel sites all run by the Expedia Group(Travelocity, Orbitz) and I wasn’t able to use my discover card on any of those websites either. So that only leaves one question. When did Expedia stop accepting DISCOVER credit cards as payment even though your website STILL shows that you do accept that form of payment?.LennylenVersion: 22.32

Horrible customer serviceMy family has been a customer with you for years and now that I want make an extension on my trip they start to act sloppy and inconsistent. I called you today at roughly 6:20 pm est. and finished our call at 7:00pm est. this call ended in me wanting to talk to a supervisor but was told I had to get a call back because there were non available at that moment. This was perfectly okay with we especially because they said I would be getting a call that same night. But it is now 12:18 pm est. and I have not received a call back from you I have been left aggravative and dissatisfied with your customer care. To add on top of the aggregation that your representatives and supervisors have left me with is now my lack of trust. I was also on the phone with the supervisor last week and as I was gonna make the change to my trip they stopped me and kept saying that they strongly suggest that I wait to make this change as they predict that within the next few days after that phone call there will be price drops. As I tried to go on with my change they kept insisting even more. With this I was left with much higher prices and your poor ability to satisfy the customer. I don’t know how I would feel booking with you guys any longer..Jordan n littVersion: 21.49

Out of Compliance for a Disabled person AccommodationsWhen I reserved a 3-day stay with Expedia, I specifically noted I was disabled (left ankle fused). However, when I arrived in my room, the furniture in the room was not safe for me to habitat. The couch and the chair were very close to the floor. I sat on the couch and noticed immediately, I could not get up. I ended up crawling back up to stand. While doing so, I hurt my knee. There was also bar stools. With the disability I have, I am unable to raise up and balance my left foot/ankle on the chair. I contacted the Property I was staying at. I reminded them of my disability. I told them there was not one chair I could safely sit on. In turn, they could not help me. They recommended that I contact Expedia. I called Expedia Customer Service. However, there was a recording stating that the office is closed due to the holiday. From where I am at, there is no holiday. Also, I was under the impression that I could contact Expedia 24/7. So, I had to find a different property to stay at that accommodated my disability. Someone from Expedia should have helped me. According to the ADA for a disabled person, requested accommodations were not honored. I expect to get a full refund for this accommodations not met and for the hardship I had to go through in finding a safe place to stay..Sissie LolaVersion: 2024.10

Rental CarDo Not Use GreenMotion Rental agency. We rented a car from this company several weeks in advance. I called two days before to verify rental. Upon calling placed on hold. They said 4 callers ahead of me. I waited. The waiting machine told me 20 minutes. 1 hour and 10 minutes later I finally got the phone to ring. It rang twice. The the call ended. I called back and went into the waiting line once again. This time it was connected to an “agent”. He guaranteed me my rental was good and ended the call. The day of my trip my plane landed and I called the company. They told me to proceed to the off site rental area. We did this and waited with another group waiting for the same company. As other agencies came and went we soon realized we were in trouble. We called and received an answer. The agent asked if this was for Miami, some other place and Ft Lauderdale. It said Ft Lauderdale. The caller then transferred my called and the call ended once again. I would eventually get through. They told me they would contact the driver and he’d be on his way. We kept calling and received no more answers. Finally a fellow rental agency called the “the driver”. We were then told the agency was closed and they would not be coming. We called and waited for 45minutes to an hour. Do not use GREENMOTION.Disappointed in expediaVersion: 21.40

They didn’t own their mistakeHere is my story hoping that we can share it with the public the people get aware of what has happened aiming that nobody will go through what I have been through. i booked a flight from Calgary to Lebanon on 4 August for a month after being almost 6 years away from my family . the main reason was to introduce my daughter who is 4 years old who was born in Canada to my family who didn't get to meet her in person. and the other reason that made me take that decision in spite of the unlivable situation in Syria is to see my siblings maybe for the last time on the land of Syria who are evacuating the country because of the economic crises in the country. so in long story short, it was our last meeting as a family in Syria until who knows when. i booked my flight through Expedia as a travel agent and here where the headache has started, after booking my flight for an affordable price and with a very convenient route, the airlines changed my flight to a very long inconvenient one 1 week before my trip. so i had to call Expedia assuming they would solve it for me and that is what they said after being on the line for 5 hours and after delaying my original booking for 2 days for a better flight they made me believe the issue was solved. I went to the airport on the 4 of August but they didn't allow us to fly because the tickets were not issued. i called Expedia and they denied that they made a mistake and they made me make calls back and forth spending a full day talking to them and to emirates airlines who booked me an alternative trip which was the one I refused when they made the change. Expedia was able to call the airlines directly preventing me from going through these back and forth phone calls since I'm a single mom of my 4 years old daughter. my baby had to go through this waiting time with me and through all that frustration. i accepted the replaced trip on 6 of august based on what Expedia promised to open an investigation and get back to me. i never heard from them and I went to Syria and came back. and I will list all the problems that Expedia caused: I had to redo the PCR test because I missed the first flight I had to take a cab from the airport to come back home when I missed my flight. I had to do a night stay in LOS Angelos because the layoff of the return trip was 30 hours. I had to take 2 cabs from and to the airport in the US. I had to check out my bags in LAX and carry them to the bus with my Daughter to go to the taxi area at the airport. the shameful part is that Expedia offered me $50 as compensation and later when I declined that they offer me a voucher to book a hotel just as an enforcement step to make me deal with them again..EnyaProVersion: 21.41

Can they cheat us this way??So I’m trying to book a car, mid sized SUV for my travel in May. I was online on my laptop, a mid sized SUV is 184$ and I was like it’s okay price for couple of days and I clicked the RESERVE button and wallah!! Immediately the next webpage popped up saying “the price gone up to 250$, the prices change often so lock this price right now”. I was like what the hell?! For the past 2 days the price stayed at 184$ and all of a sudden how can it change? Anyways, I tried to refresh the page to see may be I will get lucky, nothing changed! I tried again.. and later after an hour I realized there were three pending charges of 184$ from Expedia! I was literally in shock and there was no email saying I got the car reservation, omg! All night I couldn’t sleep. Next morning the same, no email and the charges are still showing and finally in the evening the charge disappeared from the account, thank good ness. Never have I ever experienced such stress! Oh, if you guys thinking why didn’t I contacted some one, yes I tried it always goes to virtual assistance AI to answer. I don’t know whether they have any customer service at all?! Now it makes me think if I should risk to book from Expedia or not!.Keerthi chandanVersion: 22.15

ScamI live here in Canada I booked a hotel in Halifax Nova Scotia to spend one night I booked a room through Expedia at $228 a night received an email for $446 called up shortly after cancelled my reservation and told me that I will not be refunded. But my reservation has been cancelled. After arguing with customer service for 20 minutes they said the only way for me to get a refund was for the hotel to approve a refund then Expedia will refund what’s owing we had a three-way call it was all approved it’s been five weeks and still no credit good job Expedia. Scam artists..DtbodVersion: 21.41

BuggyGives incorrect flight times and chat feature does not work..Kajd17Version: 22.15

Does not support partial cancellation or flight changes.Totally useless when you make partial changes to booking with 2 or more family members. This does not provide updates and the information is missing from the app causing last minute panic and stress..Kahlon1005Version: 22.11

Too many issues and will not use againThis was our family’s go to when booking travel. Now we are finished with Expedia. We had three separate issues this summer and got absolutely no satisfaction in resolving the issues. We purchased seats on a flight and Air Canada had no record of it. We booked a hotel that charged us ahead of time and refused to let us cancel. It was an absolute dive and I am shocked Expedia worked with them at all. Disgusting. I could go on and on. Never again, Expedia. Booking.com is our new go to..PatamiaVersion: 22.34

Bait and switch scammy practicesI have tried renting a car on three different days. Every time I pick the car and enter my payment info within a minute. As soon as I hit "Reserve", I get a message "We hate when this happens. Your price increased "..Sean45338733Version: 21.41

Messed up my hotelI asked for the person who was helping me to book two rooms to make sure the hotel hot tub is going and I arrived to find out that it wasn’t and it ruined our night.Action1968Version: 21.41

Going nowhereI’m trying to access and print my itinerary. I enter my email and itinerary number and tap view itinerary and it goes back to asking my email and itinerary number. I just want to print my upcoming trip itinerary. This use to be so easy to do not now.MystryhunterVersion: 21.28

Wrong estimate priceI booked in canadian dollar but they charged me in usa dollar. Bad experience with expedia even i tried to get back to them then no response..GagarpoorVersion: 22.15

Not impressedWe had issues with our luggage, getting a shuttle to and from the resort. The resorts service was terrible and we have had way better service at less star resorts. Will not book an all exclusive through Expedia and we will not return to that resort..Baf!Version: 22.46

GrossWe arrived around 8pm after 14 hours of driving and were greeted by a lovely front desk worker. Was swift with check in. However…. The hotel was filthy. Elevators are destroyed. Dirty hand marks everywhere. We got to our room and there was a large ring of black mold in the tub. I went to get another room. That room had wallpaper falling off to expose more mold by the a/c. To top it off, my friends room had a blood stain on her bed. We left..RPMM4Version: 22.33

Problème d’accèsApp très instable. Ne reconnaît pas mon identifiant et/ou mot de passe. Je dois toujours demander un changement de mot passe mais rien ne fonctionne. Je vais contacter les hôtels directement. Ce sera plus simple..CitoyenBeaconsfieldVersion: 22.29

Pourquoi on ne voit plus les point en attenteAvant on voyait les nombre de point en attente mais maintenant depuis que vous avez changer le système des points on voit juste points en attente sans que l’on sache combien de point sont en attente.Daniel perreaultVersion: 22.22

No end of problemsA true pain to use Can log in on the laptop but not the app.GlennAndrewVersion: 22.14

Flight creditsExpedia couldn’t process my credit and i wanted to book a new flight from you guys but they are taking so long.Bhamra127Version: 22.14

Expedia is a scam, refuses to cancel a fully refundable bookingI booked a cancellable/refundable hotel, but Expedia keeps telling me they are ready unable to cancel the booking even though my booking confirmation explicitly states free cancellation. I cannot reach anyone who can help. Customer service agents do not understand what I am explaining, and copy and paste the same unrelated reply every time. I have been following up for three weeks and have gotten no help. It is like talking to a wall. This company is a scam..Ipod93Version: 22.10

Lack of Customer ServiceI booked a motel last minute. I called the motel if they were ok with us checking in really late as we were in road and needed a place to sleep for a few hours. The motel confirmed and said it was fine and to go ahead and book. After booking we get a call about 40 mins away from the motel that the it was late and she receptionist wants to go sleep and does not want to wait. We got charged and had to sleep in the car since every other place was booked. I followed up with Expedia and they pretty much did not do anything. Told me they will call me back and follow with the motel which they did not do. Been a loyal customer on Expedia for pretty much my entire travels. Very disappointment!.A Y HassanVersion: 21.42.1

Terrible experienceI book a place with this Vrbo and Expedia be very careful cause the cancel my booking without telling me anything now I have flights and tickets for places and not place …. Sooo frustrating.SussiegoVersion: 21.42.1

Canada/USA bookings don’t workI can’t use the app if I book from Expedia.com so when I try to find my itinerary it cannot. And I cannot download Expedia.com only the Canadian app. Not helpful at all..Chany KVersion: 21.41

Do not book through ExpediaI had a worst experience for booking my vacation through Expedia. I called to have some information, and all 3 agents that talking to them didn’t know anything about their package, like Free transit, the distance from beach and extra, and when finally I booked, right away I found out that the spelling of my name was wrong, just one word. I sent the email and asked them to correct my mistake, and no reply from them. When I finally called them they charged me $50 for correcting the spelling, and when I complained he told that it was mentioned in terms and conditions!!! I was really upset as I am a gold member of Expedia. I will never get back to Expedia as they don’t appreciate loyalty..Try this game or dieVersion: 21.41

Virtual agentTo force customers to cancel through Virtual agent which is not working is a terrible experience!.TaliuosVersion: 21.41

WalidVery bad customer services.Wiwi walidVersion: 21.41

After a year and a half no answer on a car rental dispute in mexicoAfter endless phone calls (with promised of this being resolved in 48 hrs) online chats, emails (never returned) and anything else i could do to talk to a human who would not ‘pass the buck’….i am here. A negative review is the very least i could say. I have ALL the evidence, saved screen shots with expedia employees and when finally i was able to find an email address, i sent a message asking to send all my evidence in on paper. No response..this saddens me. At first it was Covid that was the excuse, now i see it as just down right poor customer service. After this i go to the media. We have a great news channel that specifically has a news caster who deals with these types of issues where the customer is being scammed. Fox Car rental should also be named here, they are also to blame. DO NOT RENT A CAR IN MEXICO #1 and NEVER THROUGH FOX CAR RENTAL AND DONT TRY AND BACK IT UP BY DOING IT THROUGH EXPEDIA FOR EXTRA PROTECTION AND TRANSPARENCY BECAUSE THEY DON’T CARE!!!! (that was specially told to me by an expedia employee, who clearly was saying this because of past history). RATHER THAT HELP THE CUSTOMER THEY HIDE BEHIND THE COMPUTER/PHONE…NO ONE TAKES RESPONSIBILBITY. EXPEDIA JUST KEEPS PASSING THE BUCK FOR IMMEDIATE CUSTOMER SATISFACTION, BUT NOTHING EVER EVER HAPPENS!!! SO DISAPPOINTING EXPEDIA, SHAME ON YOU!!!.FarmermamoVersion: 21.40

The app is beyond frustratingI’ve changed the idiom 10 times, and finally it stuck. I’ve booked four different things yet is has no record of my itineraries and when I input my itinerary numbers it says they don’t exist. Then when I go to support they admit I have itineraries but the app itself won’t. Beyond frustrating.CdninSpainVersion: 21.40

Terrible customer serviceWe booked a hotel room through phone call and when we got the bill via email, we saw that they have charged us more than 20% for tax (when they charge 11% on the Expedia App) PLUS $14.99 for reservation fee (which the hotel said they never charge people for that). I Called the customer service 3 times and at the end they only waved the reservation fee which they shouldn’t have charged us in the first place and they didn’t. Had to pay $32.14 TAX for a ROOM PRICE of $153 per night. That’s insane that they can charge different percentages for TAX for the SAME ROOM and SAME PRICE..SamghhhhVersion: 21.39

Can’t use app unless update everythingApp itself is very useful, but I HATE that it asks for updates all the time. If you don’t update, you can’t use it. It is so frustrating.! If I want to update the app, I have to update my IOS. And my phone is a relatively old one, so updating the system can be a bit of a problem. So basically what Expedia doing is telling me that people like me with old phones who can’t afford the newest versions of phones and systems SHOULD NOT BE WITH THEM. This is condescending, frustrating, and it causes such inconvenience in my life since I travel often..InhateupdatesforcryingoutloudVersion: 21.39

Very badThe worst ever.Rhm2001Version: 21.37.2

Required to change reservationOn hold for over an hour with no timeline as to when you would answer the phone. Will not use Expedia again..Majoreyes1Version: 21.12

Gold Member Customer - AvoidA 5 month nightmare. Had to cancel our Europe trip due to covid. Bookings.com, Airbnb and Hotels.com took care of all cancellations within 1 singular call and in Airbnb’s case no call just full reimbursements - I am over 30 phones calls in, countless days and night of hold and call time, including missing days of work, I am over 80 emails in and as of 30 minutes ago finally out and end to this stress mess created by you. - I was lied to(given false information) by Expedia numerous times. Had agents contradict themselves over and over. - I’ve had agents tell me they cannot do something such as call hotels/airlines then hang up and call back 10 minutes later to have the next agent call these hotels and airlines - Promised vouchers that I did not receive but given a $50 credit for the headache. Thanks that covers a lot....absolute joke - Had 2 managers hang up on me mid conversation, not disconnect, actually hang the phone up on me. Note no swear words or threats were made. 1 of these occurred last night - I was hung up on while on speaker with my 60 yr old parents listening and spouse. My spouse has video footage which she will be sharing to social media. - I was told countless times Expedia would call me back or be returning my emails once they got answers. Not once did I receive a call back, and emails I had to follow up on in order for them to respond. I had the hotels following up with me personally before Expedia. - the first month after numerous attempts none of my requests were even processed. I finally got a supervisor on the phone who handled a good portion of the mess and was completely blown away how nothing was handled prior. Apologized over and over. - Now to cap it off my last reservation was a travel credit through air Canada, I followed Expedia’s step by step process on how to use this travel credit which I planned to do yesterday. I sent them the exact itinerary of what I wanted to book for less than the travel voucher but Expedia insisted I had to pay over $1000 to secure this booking so after 14 hours of calls/emails to both air Canada and Expedia - it was air Canada who confirmed Expedia is in fact not booking the itinerary you requested they are booking you in premium Economy. Everything Expedia told me about air Canada was not true. I tell Expedia this and they still tell me there is no economy seats available. BUT I CAN BOOK THIS ECONOMY SEAT THROUGH THEIR EXPEDIA WEBSITE as well as multiple other booking platforms but no Expedia stated there ticketing is what’s accurate. AIR CANADA AGAIN CONFIRMED THIS WAS IN FACT NOT TRUE. So 2 supervisors and 3 agents tell me this seat is not available when it %100 is! I can’t book it on my own dime right this second. So then I change the travel plans to accommodate Expedia and then they tell me this credit does not cover airport taxes and I will also have to pay another tax on top of this so again I am out hundreds and hundreds of dollars. Expedia insists there is nothing they can do and I am out of luck. So I again call air Canada and I actually had the air Canada agent laughing at how incompetent YOUR team is. So she had me record a step by step process to play to your agents on how to process me a AIR CANADA TRAVEL VOUCHER which she said all the staff at Expedia should know and should have offered you. THIS WILL ELIMINATE ALL FEES and allow me to use my full credit as I see fit. I had multiple Expedia employees tell me there was nothing they can do and I have to eat the cost. So if I would have shut my mouth my parents would be out 1000’s of dollars on Christmas Eve. So I call Expedia back and they process my parents the A.C.T.V. is less than 3 minutes. Expedia is now cut out of the equations. The incompetence, lack of communication and disrespect your team has shown is truly disgusting. I am a gold member, I have never in my life gone out of my way to write a bad review for anyone so this is a first. I will never in my life book another trip through you again, nor will anyone in my family and be sure to share these stories everywhere I can. You have screwed me and my family over and over again. Sincerely a once loyal Expedia Gold Member.Once a huge game fanVersion: 20.50

HorribleThe service is an absolute disaster They issued me 3 different e-tickets, then voided them and did not tell me. Nor have they updated my itinerary and it does not seem that they will..TerrabkeVersion: 18.46

Price changeIn the middle of my booking the price changed.Steph000001Version: 19.3

What happened?!?!Used to book 100% of trips through this, but it’s gotten ridiculous with add ons and misleading pricing..BTBrulzVersion: 2024.37

Please let me talk to a humanI've been trying for hours to get through to Expedia about my booking. Can't find a phone number and their help page has nothing that will help me. So frustrated and worried..Janet HarrisonVersion: 2024.10

Fake permotionOn web says download the app and get 20% off . I downloaded the app creat the account and found 30% expensive tickets on app. Layer..Ravinder999Version: 2023.45

Hugh pricesDoesn’t matter how loyal I am to Expedia they still are an uncompromising lot.Pacer galVersion: 2023.45

BewarePlease please please beware when using this app. I recently booked a car rental in Canadian dollars and “somehow” it switched to saying I booked using US website and charged me in US currency. I’m out 220$ with ZERO help from Expedia. Honestly not worth the risk..LeeannJenniferVersion: 2023.45

Compagnie de location pas professionnel1 on a besoin de 2 navette pour ce rendre à la location 2 arriver sur les lieux il n y avait pas de voiture pour moi j ai dû attendre 1 h avant avoir ma voiture pas lavé et 1/4 d essence seulement sans excuse Expedia ne devrait pas recommander cette compagnie !.Jean LarinVersion: 2023.44

No point in using this appRates are lower on average when you book through the hotels websites. Expedia doesn’t help you if you book a hotel that turns out to be horrible. Just a sorry can’t help. Useless app.Traveler19720000Version: 2023.44

UselessKeep signing out and cannot see any of my own itinera ry.Skywalker619Version: 2023.45

Very sadApp doesn’t work on I phone so I have to do things on paper.Anneshirley 2020Version: 2023.44

Cheap?I downloaded this app just out of curiosity and when i tryed to look up for some flights, skyscanner always found approximately 40% cheaper flights on the exact same dates 😂.PatrikCZ1991Version: 2023.44

LyingDon’t buy tickets from Expedia because they are lying!.Tripper pool peopleVersion: 2023.44

System technical issues all the timeCan’t even complete my order for flight tickets to Las Vegas!.Juneg06Version: 2023.44

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