Upside: Gas & Food Cash Back Customer Service

Upside: Gas & Food Cash Back Positive Reviews

Poor Customer ServiceThere were 2 offers at the same station. However, the LOWER offer (4 cents) was visible ONLY if I zoomed in on the map while the HIGHER offer (8 cents) was visible in a plain search. This is a deceptive practice. I only realized this because when I saw the payout it was much lower than the offer. So I went back to the app to make sure and the 8 cent offer was still there. However, there was also a hidden offer at the same station only visible if you zoomed in as far as possible on the map. If that’s not clear then imagine if I put up a large sign that says “8 cents back on every gallon!” Then you fill your tank only to realize the next day that you only received 4 cents back. You come back to check the sign and indeed it says 8 cents. However, when you closely inspect it you see a tiny little sign that says 4 cents back—two offers at the same station, one plainly visible and another hidden from view. This is EXACTLY what happened with the app and it’s deceptive. However, I wasn’t even paid 4 cents, it was 3 cents. This is extremely deceptive. When I contacted customer service about it they blew me off and told me that the payment (of 3 cents) was made and if I had additional questions go to the FAQ page. Nice..Who cares 0998Version: 4.79

Pay attention to $ back amounts and hold your receipt until payout.First and foremost I really like this app. I literally use it every time I gas up. Initially when I first started using I always went to my favorite gas stations. It took me a while to realize that my favorite places to gas up didn’t always offer the most $ back. Asked my friend a question about it and he tipped me off that when you open the app to look at all the stations in your area to see which is actually offering the most. Also there have been 3 times that I’ve used it and done everything correctly, claim offer, and select correct debit card I’m using for transaction. Processing shows up in the history, but for what ever reason some type of glitch occurs and you get an email saying “It’s taking longer to process this transaction than expected.” Then 3 to 4 days later an email stating for whatever reason it can’t be processed. On the good side there’s a link on the email to question or dispute the failure to process. If you still have the receipt for that particular purchase from my experience emailing it usually completes the process and your cash back is available a few days later. Which is why I said save your receipts until the transaction is complete and you get confirmation of your cash back. Not sure what causes it but emailing customer service with the receipt solves it quite easily and they’re very friendly about it..Ty. DVersion: 6.6

Saves You Money, But Very Frustrating AppIt does what it says it does. I’ve saved $40 on gas so far, and this app is free. So that’s very nice. But it’s a very frustrating app to use. The app works fine until it’s time to actually prove to it that you filled up at the gas station with the offer you “claimed”. The app instructs you to tap a button that doesn’t exist on the screen in order to “arrive” at the gas station. So I looked it up online and people say you have to log out and log back in. Then it prompts you with the option to “upload receipt” which is what I do. But now the scanning technology which scans your receipt on the app doesn’t work anymore! So I have to upload a pic instead. Logging out and logging back in after you’ve claimed your offer is what makes it eventually work, but not every time. Sometimes I have to wait a few hours after I’ve completed the transaction before logging out and logging back in will prompt the option to “upload receipt”, which appears to be the only way I can prove to Upside I completed the transaction. It always works eventually, and I’ve saved $40 so far so that really is nice, but the app is buggy and has these issues. I really hope they fix it, it would be a dream to have this app finally just be smooth throughout the whole experience. But as of now it is a chore, they do make you work a bit for the savings..Shlar47Version: 7.7

Potential problems using Apple IDFirst of all, I really like the Upside app. I recommend it to others. I’ve maybe earned about $20 so far using it, but have also lost out on about $10 because I can’t get back into the app using my Apple ID to log in. It’s not really the apps fault, but only rated 4 stars because of this circumstance. Here is what happened… I initially created a login with my email address and a strong password and everything was fine for 9 months maybe. Then I started to have to enter my password every time I accessed the app. Apple’s password manager wouldn’t work. I became frustrated finding where I had recorded the password and entering it manually every time I wanted to use the app so I logged out of the app and created. New account using my Apple ID to log in. After three uses and accumulating about $10 in rebates, I would get an error when trying to log in using the Apple ID. Upside support isn’t able to help because they don’t get passed the actual email address Apple uses and passes to the app (I know I’m probably not explaining it right). I tried deleting an reinstalling the app, changing my Apple ID password, but I still get the same error. As far as i know, the account using the Apple ID is gone for good and I no longer can use Apple ID to login to the app at all. Now I’m using Google to log in. Hopefully I don’t encounter something similar with that ID..MARTINCAMVersion: 8.11

Love the new name upgraded!I love the app! Had it ever since 2018 don’t regret it at all whatsoevr 🤷🏾‍♀️ it’s free money building up for me! I only given it a 4 ⭐️ outta 5 bc I can’t update my email address. I contacted support & was told atm we r not updating email addresses but I can update anything else 🙄🫤 thts super annoying when apps do this. I love to c my history etc since I had it since 2018 & for me to jst deactivate & start ovr baffles me bc I don’t like starting ovr when I had this app long enough. I understand if I forgot my login info which tht doesn’t happens bc u can always click on “forgot password” link. So now I still have to use my old email for this particular app since I can’t update my email but hopefully which am wishing in the near future tht it changes bc y can’t we loyal customers change/update email address. Esp now since they’re making major changes to the app but we Upside customers can’t update ours 🤦🏾‍♀️🙄 I don’t like tht! But overall love the app love the new name but w/all these new updates the app now loss up slower when am at locations trying to checkin/lid up receipts. Like whts rlly up w/tht! Unless it’s the 5G bc I don’t have a phone tht already comes w/ 5G all I did was update my SIM card not my iPhone yet but unfortunately I will soon. B even when am at home using my food WiFi the GetUpside/Upside app still loads up slower..ThelmaimeVersion: 5.4.1

Deceiving (edited)I chose to fill up my Jeep at a Casey’s on June 9th. The Walmart gas station was about $.40/gal cheaper, but Upside showed Casey’s having an offer of something around $.40/gal cash back (I can’t remember the exact amounts, but it was close to this). I put 17 gallons in my Jeep. Today, on June 15th, 6 days later, Upside finally processed the offer. Except it was processed at Casey’s current offer of $.06/gal cash back. The only reason I chose Casey’s over Walmart with that price difference was for the cash back because it made it worth it. What an absolute scam that was. When we use this app it makes us scan our receipt to include the time and date of the purchase. I would expect part of that to mean we are locked in at the offer that was valid at the time of our purchase. When I tried to find a way to contact Upside about this, all I found was the useless FAQ section that never actually answers the question. I even tried chatting with the bot that answers automatically and the bot didn’t have an answer either. This was only my second time using this app and it may be my last if this is how it deceives you. Especially with no customer service. EDIT I was finally able to reach customer service. After a few emails back and forth, they agreed to fix my issue and the proper amount was added to my account..NicknameCuzItWasRequiredVersion: 5.6

Worth it!In 2 years and 3 months, I have gotten $519 cask back. We travel the country pulling a THOW with a diesel truck and Upside participating gas stations have been found at about 90% of our stops and along our routes. We’ve also used Upside at some restaurants and grocery stores with 98% success. Had one issue where a restaurant used online receipts and it didn’t have all of the info Upside requires to process the receipt properly. So make sure restaurant uses in-store receipts or your charge is automatically looked up by Upside in the restaurant’s system (blue pentagon symbol with a lightning bolt in it on the opportunity listing in the app). There are restrictions/limitations with each kind of cash back opportunity, but they are easily found in the app for each establishment for you to read and assess for yourself if the opportunity is worth it or not. It’s a free app so it’s not like you are losing money if the opportunity isn’t right for you. Using the establishments where Upside automatically finds your charge makes this the most user friendly, free cash back app I have ever used and fortunately the number of establishments where that occurs has increased dramatically in the 2 years I have been using it. Totally worth the effort!.Vbshel4Version: 7.7

Excellent Customer Service from personal experienceIt’s like a free fill up every now and then. Works great ! Now a bit of warning from personal experience. When having to upload receipts, just upload it and click attach receipt then a few days later you get the cash back without any issues. Where i went wrong was when I decided to review my receipts after the upload. This is where I checked boxes to questions if the receipt had time, location, address, etc. I checked some boxes but couldn’t check the box about time because my receipt didn’t have time on it and because of that I didn’t get cash back for that receipt. It created a issue of receipt not matched. But if you just upload the receipt then click attach receipt, EVERYTHING works out perfectly. Don’t try to do more than that like I did and then caused more headaches for myself blaming the software or the company for the issues when it was my fault from the beginning….oops my bad! (I say excellent customer service from personal experience because through out the whole time of trying to figure out my issues, the customer service team was very helpful, kind, and courtesy to me).R2D2manbotVersion: 7.3

Almost perfect. Great value.I’ve been using Upside for a few months now. I started using it for gas and that’s a really good deal. Then when I bought my electric car, I didn’t need the gas feature anymore. Now I use Upside for the great deals at restaurants. There’s some that pay really high percentage back. My only reservation with giving it five stars is that sometimes the deals are hard to find on the map. There should be a preference for whether you want to search for gas or restaurants. Most of the time Upside is suggesting gas stations when I don’t need that option anymore. When I tap on the map, I want to look for restaurants by default. Another glitch that sometimes happens is I see a deal on the map for cashback at a restaurant and then when I get to the restaurant sometimes it has disappeared. A pinch and zoom on the map to look for it and it’s nowhere to be found. Sometimes it comes back later after I’ve left the restaurant. That’s happened at least once. Sometimes restaurants will discontinue offering cash back through Upside. But there are some restaurants that offer it consistently every single week. So this app is almost perfect with a few fixes. I’ve earned at least $100 back already. Pretty amazing! More places should offer deals with Upside..JhodsonVersion: 6.8

Looks like it’s stopped paying... again 🙄I’ve been using this app almost daily since February. I drive almost 200 miles a day so I buy a lot of gas and always use this app when I do so. For the most part it works great. I get gas and usually within a day I’ve got my reward. However, sometimes the payments stop coming. They will back up for days on end. Usually when this happens I’ll eventually get some lame excuse on why my payment cannot be processed. I’ve noticed this problem has gotten worse since they’ve added more stations where you “check in” instead of uploading your receipt. Right now it’s Aug. 22. I have three “processing” transactions from the 20th, 19th, and 17th. And before a reply comes to this review, I want to say that whenever I claim a deal, I sync the GetUpside map to my phone map and have it direct me to the exact station that is supposed to be the one I’ve claimed according to your own app. I check in and select my card as soon as I arrive before I pump my fuel. And I only have one card on file. This is getting frustrating and I hope the developers fix whatever is going on. I’m starting to lose faith in this app..ShifterFromAlabamaVersion: 4.58

Cheap and slowThey charge you a whole dollar to cash out to PayPal unless you are cashing out $15 or more or getting a gift card. Then when you do cash out they give to a notification that states it will take 24-48 hours to transfer your money to PayPal. First of all I know it doesn’t cost them a dollar to cash out small amounts. They say they’re passing SOME of that cost on to us, so they would have us believe that it costs them more than a dollar to transfer funds. Second, if they’re going to charge a whole dollar to transfer to PayPal then they could at least do it quicker than 24-48 hours after you cash out. PayPal only takes 2% and they transfer immediately (30 minutes tops). Lastly, this app is full of bugs. The first time I claimed an offer the app told me I had 4 hours to upload a receipt from the gas station I selected. Once I got to the gas station and pumped my gas the app suddenly crashed and logged me out. I’ve had this app for months before I actually used it and it had never logged me out before. When I tried to log back in it told me my info was incorrect. So now I had to play the log in game. Once I finally got logged back on I uploaded my receipt and the app told me I should see what my cash back would be in 24-48 hours. Then it told me 3 different discount amounts that I would be getting. This app needs A LOT of work..Ben9109Version: 4.23

Hopeful but still some glitches but better.Update, I have since given this a second chance. It has paid me on several transactions. However, the last two offers claimed that I would receive a 20 cent a gallon bonus. That didn’t happen on the first transaction and the second transaction is pending, we’ll see. I drive a lot and thought that getting cash back would be beneficial. I filled up twice in two days. I followed the directions and the app history says both are processing. One was six days ago and the other was four days ago. The app states that normally the cash back will post in four days. I even received a email from the app stating that it was taking longer than expected. However the app also states that after ten days it will be impossible to process the payment. Needless to say, my first experiences with this app has been a bit disappointing. Update, I never received confirmation that I bought fuel on my first two transactions. I contacted the app help line. Then I received two emails stating that I would not get credit for ether transaction. I will be deleting this app and going back to GasBuddy. I consider this a case of classic bait and switch. Stay away unless you want to jump through hoops..Fastback66Version: 5.0

Used to be good til it stopped working! UpdatedJust like the title says. It was good at first but hasn’t worked since October of last year. They keep doing updates but failing to fix the issue of their instant check in. There is no other way to upload a receipt so since November the app has failed to work. Wish they would at least allow us to upload a receipt manually since the instant check in doesn’t work. So it’s a pointless app now. Waste of space on my phone. Too bad. —-updated—- Okay so they updated FINALLY and digital purchases are able to print a receipt and upload - only took them 8 months - but they refused to honor the credit card statements I sent them - at the request of their customer service - from Oct 2020 to May 2021. I was initially told that even the old receipts would be honored if I sent the credit card statements but then when I did send them they said it’s too late - those were old purchases. Which was EXACTLY why I sent them (& was told to send them). Clearly their customer service people aren’t communicating properly to public OR within their own org. So their customer service is less than poor but when the automated app works as it should - at least it works as it should..AmoicaniVersion: 4.88

Used to love this app but not anymoreThis used to be an amazing app. I was saving so much money on gas and the process was flawless. However, they implemented the “check in” process whereby you skip taking a picture of your receipt and the cash back is supposed to be verified based on the credit card you have on file being used at the pump once you hit check in. Nope!!! It has never worked for me. EVERY single time I have to email the company because I don’t get the gas credit. This is also happening to my referrals. Which means I’m not getting my referral credits. This app needs to eliminate the “check in” process and go back to taking a picture of the receipt for verification. There was NEVER an issue with that method. I’m seriously considering deleting this app because I'm buying gas at stations which have higher prices, but will be lower with the credit, however if I’m not getting the credit then I’m better off getting my gas at stations with cheaper gas prices, no app needed!!!! Horrible customer service too! When I emailed them it took me a month of emailing back and forth to get the credit from just once transaction..Little blue 91123Version: 4.52

Just read and followed directions….I had been frustrated the past couple of weeks when my Upside app wouldn’t load so I took to reading the reviews to see if anyone else had experienced similar. Read a few replies from their customer service to uninstall and reinstall the app and lo and behold it worked! Now my app loads up fine and I’m able to see all my past money earned. ($40) Very happy! I also never thanked you guys for extending to my city! (So thanks!!!) After hearing about it on the radio I ended up waiting a whole year before they came. Ecstatic it finally did! Saving on gas these days is more important now than ever, a lot of people could benefit if they only knew about it. Be patient, you will get your money! The app works better now than it did before. Now it just recognizes the card I use when I check in at the gas station I want to use. No more sending pictures of receipts! I love it! I will note that if a live gas price doesn’t match the one listed in the app you have to update it on the app. If you don’t you - you will likely lose your cash back! Very important!.MayoqueenVersion: 5.7

Only a Couple Problems, Otherwise AmazingI would give this five stars but there are a couple things that are annoying that I just wanted to bring to the attention of the developers. As of a few months ago, my Google login seems to only be good for a few days before I am required to sign in again to the app. So basically, every time I want to fill my car up about once every 4 to 7 days, I have to sign in with my Google credentials. It used to not be like this and it’s annoying that I have to do that now. The only other thing that bugs me a bit is that (just before filling up the tank) the list of previously used credit cards are extremely small and it is easy to accidentally click on the wrong credit card. I have my work card and I have a few personal cards that I use. If I accidentally clicked on the wrong card, then I have to use that card or forfeit the claim. For that matter, I also wish that I could edit the list of cards and or just assign names to them such as work, Capitals One, or Chase, etc. The list currently just shows numbers and whether it is Visa or Mastercard and it is sometimes hard to figure out among all my Visas..ElviteVersion: 4.89

When it works!?! 2.5 StarsWhen it works it’s great and easy to use, but that’s only about 1 in 5 purchases (I’ve only used it a gas stations so far). The rest of the time I get emails saying my cash back couldn’t be processed because they can’t find record of the transaction. I missed out on a handful of cash backs, before I learned to print and keep a receipt for each transaction so I can respond to the rejection email with a picture of the receipt. I get gas 2-3 times a week so it’s a bit of a hassle and waste of paper. They will usually process the cash back once I send them a copy of the receipt (not sure why they don’t just let you upload it from the start to save time)…but even then it’s done outside the app history so it’s hard to tell if they really do it and it’s usually after you’ve already waited about 3 weeks. I’ve also had one transaction that I’ve emailed them about 6 different times over the last 2 weeks and have yet to get any response to any of the emails. I’d like to give this more stars because the cash back is great, but there is too much extra work done on my part just to make each transaction process when the app has the ability to make it easy if it worked properly..Zinom576Version: 4.91

Zero Cash Back coming through!!I switched from Gas Buddy to Upside because it potentially had better deals. I made the switch and started earning cash back in my account which is great…..until I tried to cash out. I haven’t received a dollar of my cash back. I continued to use the app with NONE of the cash back showing up in my account. I started a new profile with another email and NONE of my cash back is showing up and neither is my initial cash out. Not to mention you took grocery stores off the app too. I WANT MY CASH BACK! I am an Uber driver and have to fill up multiple times a week. I could’ve used Gas Buddy that just gives me the discount on the spot instead of waiting for the cash back to process and then having to cash out and wait for money that never comes. This app started great but turned out to be terrible considering I am getting none of the discount that I could’ve already gotten somewhere else with so many opportunities wasted on these tank fillups. You should also have customer support to call. Not just a bot chat app. 💬 Please fix what has potential to be a good app..JohnnyDubstarWhiteVersion: 7.1

Wording errorSo the app is pretty much straight forward and fairly easy to use. The first time I used it I didn’t have any trouble but today, my second attempt, I got an email saying that my offer didn’t go through and started looking closer. Okay, so on the app it clearly says “tap check in once you make your purchase”; this direction would imply you to “check in” once the transaction has been completed…since now you’ve made your purchase. However, the email states ,in its troubleshoot list, that you must “claim your offer before you pay.” Since that is the case, that particular phrasing needs to be used in the app to give better understanding to the apps users. My first use I didn’t really understand and accidentally checked in twice once before and after my purchase which explains why it went through. Slightly annoyed but I’ll know better in the future. So with that the only other complaint is the limited gas stations listed for offers. I haven’t tried to claim any of the cash back; hopefully that’s a smooth process. I liked that you don’t have to give a bunch of info to get started though which is a plus. Gave three stars, hopefully things improve in the next update..Andy199765Version: 4.91

Lov loveAbsolutely love this app it has saved me money at gas and restaurants we had a huge or would’ve had a huge bill at my son’s birthday party at a restaurant but we split it into a couple of bills and we saved money… The gas station and savings are great in my house sometimes it’s only two or three cents sometimes it’s $.50 it’s really awesome and when Stop & Shop has a deal and I use my Stop & Shop card I get my gas points plus upsides cash back which is great that’s how I recommend doing itGet your gas from Stop & Shop and use the gas points I also only have one complaint and that is I haven’t been able to get on the app for a few days I don’t know I tried to update it but it doesn’t need an update so I don’t know if they’re just doing bug worker maintenance work but I don’t wanna uninstall the app because I don’t remember all my information so I’m hoping they can fix this soon problem since I got it and I got it when it first came out so this has been really good I’ve saved over $200 since I got it so hopefully they fix the bug and I can actually get into the app this week.Laura8282Version: 5.7

Good app but chance to be greatThe app has been fantastic and I had given it 5 stars in the past but ever since the update a few months ago where the app allowed location check in via GPS at a station and no upload of receipt and they search for your card number in a transaction with that station it hasn’t worked in those instances and no money back is earned and have to weeks later submit the receipt to the support team. It still works flawlessly and quickly if you do it the old way of uploading a receipt. Only issue is when you check in at a station that does it that way you have to do it that way and no option to upload receipt is ever given. So for now I try to avoid stations that use the check in option but point is I shouldn’t have to avoid those and unfortunately those stations tend to be the higher cash back amounts. If the team fixes this issue or at least allow the user to choose the way they would like to do it (either check in or upload receipt) regardless if the station is a check in station, the app would be back to 5 stars. Otherwise stick with the non check in stations and you will be ok and the app will work good for you..DealetdealeVersion: 4.46

Amazing app!Awesome app! It really works, no bull. You get cash back on gas, food, and groceries (groceries isn’t available in my area - Houston) you just get on the app and it acts like a google maps, you find gas stations on the map that participate, mainly I’ve seen shells and Exxon’s. You click the location you want and depending on location it tells you how much money you get back, Some places 1cent per gallon, more are 6-12 cents per gallon, and I’ve even seen 50-60 cents per gallon back. You just claim, then you have four hours from that moment to pay with card, pump (full price), and then get a receipt and upload and you receive your money 24-48 hours later but I usually receive the next day. That money can be cashed out through PayPal, by check but I think you need at least $15 and they charge $1 fee or through many select gift cards. (Chili’s, iTunes, amc, you name it and they got it for the most part. They have like 20-30 different ones. It’s also cool because I have a company gas card so that means I don’t pay for gas and I fill up always the company truck and am making money off them lol.@erikratkaVersion: 4.28

Terrible! Do not download.The app worked fine my first few purchases. Then the app sent offers for the week of Valentine’s Day, offering $2.14 on top of every gas purchase made at that time. I never received payment from those fill ups even though they’re dated during the promo period. Fast forward to the next two times I filled up. I took offers for .20/gl one day and another day took an offer for .34/gl. The payments came back in the form of .04/gl and .17/gl. Sorry but when you search for the best deals and go out of your way to get them, the offer should be reflected correctly. When taking the issues up with “customer service,” I was told the initial Valentine’s Day offer was expired and they had “no way” of looking up the reason they were denied. Absolute joke of an app. If you decide to go with the garbage app I would take screen shots of all the offers you’re claiming and save your receipts, even then it’s your word and proof of purchase against theirs. After all these issues, I had yet again a THIRD purchase of gasoline where I was told I purchased premium and not the regular unleaded and received .08 back instead of .25 a gallon back. Issue was submitted and waiting for a response. DONT GET!.MaverickUSA19Version: 4.95

Issues and no response from emailI got a new phone early last week, and transferred all my info and apps to the new phone. I was not surprised to be logged out when i went to check my upside account. I tried to log in with my email, it told me that i used facebook. So i logged on to it with facebook, and it told me i used email. It went back and forth like that a few times. So i deleted the app, made sure that the app AND my phone were on the latest version, reinstalled it, and still the same issue. I just checked it again today after waiting 2 days and its still giving me issues. I sent an email out days ago and it told me they should get back to me around 24 hours. I gave it days. I have checked all my folder’s including spam but there is no reply. Im about to delete the app entirely. I would just cave and make a new account but i was a little over $8 out of the $10 needed to cash out. Im giving it until the end of the week, it’s Tuesday today, and then I’ll probably just delete my app. If i havent received a response by then i never will. Pretty bummed because i loved this app until this..HdchgVersion: 7.1

Untrustworthy Payout method, but it’s okThis app has had some merit but I don’t trust it’s payout method. If you try to cash out it requires you to log into your bank account in order to complete it. I don’t trust or understand that. It makes no sense why they need my direct log in. All they should need is a routing number and account number. Maybe a card. But not a log in. I will not be using that means to pay out. It does give you the option for pay pal and gift cards. The gift cards are valid but take time to be delivered to your email. I’ve been using this for about 2 years, not super consistently, but have used it for the vast majority of my gas purchases, just to get something back. There are not a whole lot of options in where to get gas or food and earn. And the earning are very small. Not complaining, just stating it’s advertised as something people can earn hundreds from. And I drive A LOT. In total I have racked up a little over $30 in two years. I do drive a small car. And not all my purchases have gone through this. But I have used this app A LOT to only make $30, in two years. And I can’t cash it out the way I want because I don’t trust the method..Ninjamouse95Version: 6.8

“Not a real receipt” issueBeen using this app for almost a year now. I can tell you that the cents really start to add up over time. Haven’t had any issues until a few months ago when every now and then I wouldn’t receive cash back because of the receipts I’ve submitted not being processed because they deemed it wasn’t a real recipient although all the receipts I’ve submitted were printed at the gas pump and would show the name and address of the gas station I claim, the time, proof of purchase with a debit card, amounts purchased, price per gallon and so on. I keep all of my gas receipts until cash back credit is given in case I have to resubmit it. Not all gas pumps print receipts in the same format but I shouldn’t have to lose out for something beyond my control. Yeahs it’s only a few cents but why participate if you can’t enjoy the perks advertised? I’ve even resubmitted receipts on numerous occasions just to keep getting denied for the same, “It’s not a real receipt” issue and where I live and travel, I don’t see the point of driving 10/15 miles out of my way just to use the “Check In” feature that a select number of gas station have. This should be a feature used all over to prevent this ongoing receipt issue..JizzleBroVersion: 4.50

It really works!!!I’ve been using this app for a little over a month now and I wish I would have found it sooner! You literally open the app, search for participating gas stations around you, claim an offer, pump gas, and then upload your receipt. Usually within a few hours after you’ll begin to earn cash back! The most I’ve personally seen offered is 19¢ per gallon cash back which is really nice! There are two negatives I have about the app though which is there have been several instances where the system misread my receipt and I received the wrong amount of cash back. Every time this happened however, I contacted the customer service team and I was issued the correct amount back hassle free! (I always attach my receipt when reaching out just to verify) Also that the only gas stations i seem to see having offers are BP and Circle K. It would definitely be nice to see more of a variety! Although in my area (OH) I’m not able to redeem offers on restaurants, groceries, etc I do recommend this app for anyone who enjoys getting a little cash back here and there! Patience is key!.JmoniquesVersion: 4.46

False advertisingSo this is the second time this has happened to me. I’m about to get enough for a pay out, and it signs me out, the first time I forgot my password so I couldn’t sign back in because it kept saying an error had occurred when trying to reset my password, the email I had used was an old one that I didn’t really use that much anyway so I just made a new account. This time I run into issues where it promotes let’s say .19¢ a gallon, but I got to fill up, and only get like .09¢, whatever I still need to fill up my tank so I continue using it, then today I’m about to make enough for a payout, and then I somehow get signed out of my account again, I remember my password this time, try signing in, it says my password is wrong, I try resetting it again, and wouldn’t you know, I can’t. I get the same error after trying to reset it for a while, leaving it alone, then trying again a few hours later. Definitely not what they advertise, not sure how they’re still on the App Store after basically scamming people..Rcr1029Version: 7.4

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Upside: Gas & Food Cash Back Negative Reviews

ComplicatedI claimed an offer for cash back at a gas station I don’t normally go to so I could save about $1/gallon, which sounded great! Several days after that, I got an email saying my cash back was delayed and could take another week. It’s supposed to take 3-5 days after the transaction. When I checked the app a few days after that, it said my cash back had expired. I reached out to the support team to get my money, and they ended up crediting me for about $0.25/gallon, which was way less than the offer I claimed. They said it was because they had to do it manually since there was a problem with my receipt upload, but they said I’d be able to use the $0.75/gallon bonus on my next purchase to get a total $1/gallon cash back. However, I don’t trust that the same thing won’t happen again because when I asked them how to avoid this issue in the future, they gave me a vague response that was basically just instructions on using the app. I’m debating whether to give them another chance the next time I need gas. Also, you’re required to have $10 of cash back before you can transfer the money to your bank or redeem a gift card, which is pretty dumb. UPDATE: I tried again with the same $0.75/gallon bonus and…got nothing. My transaction shows as expired in the app after weeks of processing. I have reached out to support again in hopes of getting enough cash back to cash out and be done with this app..CalPal81898Version: 8.45

The app is so bad and glitchyThe cash back options for gas are nice, I definitely think they could give a higher ¢ amount back per gallon though. However truly the worst thing is how glitchy and crappy the app is. It is so user unfriendly and glitchy that it is honestly my least favorite app, however it’s the only gas cashback program I know of. If the app itself was better, I don’t think that using Upside would be so stressful, time-consuming and tedious. The app consistently has gas station locations wrong, and will drop me off a mile away from the actual gas station. The screen that reloads with the map of gas stations participating in Upside takes a very long time, and will constantly zoom away from your physical location to areas behind where you have traveled. The app does not stay on the same page, so when you click to get directions to a gas station and then click back to try to verify that it’s right or claim the cash back, the entire app refreshes and you have to find the station again. It’s also very frustrating that the app takes about 30 seconds to load, went off and you’re trying to find a gas station on the fly and by the time that you can see an actual station and claim some thing, you’ve already missed the exit. Overall, upside could really revamp this app and make it better, but right now it is just absolutely lacking and quite frustrating to use..Aeh1331Version: 5.6

App Has Gone Downhill - the WORST!!!I never write reviews on anything but this needs to be said. I have had this app for about 3 years now and when I first got it, it was so simple to use and the app used to let you upload your receipt immediately after you claim/use the offer; however, now it does not let you do so. It takes nearly 2 weeks to find out whether your cash back was approved, and if they deny it, the app does not notify you - the only notification you receive is one that says it is taking a little longer than expected to process your cash back. I was told pee customer service, it is essentially my job to continuously check the app until you receive an update (which, if it takes up two weeks, realistically, you are bound to forget sometimes with all of the other things you handle in a two week period). Additionally, for the past 5-6 months, every single transaction (yes every single one, I have screenshots) I’ve made on this app has been denied and if an offer has expired, you are out of luck. I have to hold onto receipts for nearly a month and have had to contact customer service for each transaction since each one of them is denied (let me also point out that I go to the same two gas stations both of which are listed on the app). I literally hate this app. I don’t know what kind of updates they’ve done to it, but it’s more frustrating to use than it should be..Hey_its_gabbsVersion: 8.44

Bait and switchI was offered a discount of 15 cents per gallon at a shell gas station. I also had another 10 cent per gallon bonus that was to be applied to this purchase. When I got the cash back they changed the offer to 1 cent and said this was because I received 5 cents off for my shell card. The thing is I only received 11 cents per gallon back from upside when I would have received 25 cents had I not used my shell card. They say the maximum amount that would be deducted is the 5 cents per gallon but then how did it drop all the way to 11 cents per gallon? That’s lower then my original offer by itself, and half what I should have received with my bonus. They basically used my bonus to pay the cash back that I was originally offered which is so shady and scammy. There’s a name for this exact practice and it’s called bait and switch. I decided to report this situation to the BBB and recommend everybody does for these illegal business practices. Also one time I drove super far to a gas station to use upside, just to realize that the price at the gas station was significantly higher then what they had listed. Everything about this app is scammy and they also collect a ton of information from you. Update: “new as we provide in social media is limited” developer response doesn’t even make sense and is obviously just a bot response to make it look like they’re working on fixing your problem..Belof33Version: 8.56

Upside refuses to let me have the money I supposedly saved. It’s a big rip off.I tried several times to cash out. I followed the instructions on the site, linked it to my bank account and was told that I’d receive a confirmation email, and that I would need to click on the link in there to activate the transfer. I clicked on the link in the email as instructed and, it stated that I could only do this on a mobile device. Well, I was doing it on mobile device! I tried it several times, always on a mobile device. There was nothing to click on after getting that error message. I navigated to the help section on the app, and wrote in about my problem and asked for help and no one ever got back to me. It’s such a freaking waste… Going out of your way to save a few pennies per gallon and then you can’t even get your money that they say you’ve accumulated. Not only that, but I get these promotions saying that if I buy X amount of times in one month, I will get $.12or $.15 off per gallon on my next Phillip and guess what… I fill up 15 gallons of gas and then I earn a whole freaking $.42 from Upside for it. Bunch of liars. I hope somebody from Upside reads this and can tell me how to how I can get my money. I can’t find a phone number anywhere on the Internet for Upside customer service and obviously no one’s reading the messages that come in to the Support site. I would get this zero stars if I could..Unhappy app user, MWVersion: 8.21

Keep getting ‘Expired’Update: If you like to use an app that doesn’t work well and like to troubleshoot it for them and like to try and work with customer service to fix things, then this is the app for you ! I received a reply from the developer. That was nice, at least they’re paying attention. However, they pointed me to an article about why something might be declined or expired, and also said I could contact customer service. I’ve done this before, maybe I should try again, but contacting them has never proven to be worth my time. If the app tells me that I don’t need to upload anything, then what is there for me to do? I used the credit card on file, like it said. All of my recent incidents have said I don’t need to upload anything. What else do you expect from a “free“ app that makes their money off of selling users’ information and probably something with the merchant? Original: I follow the instructions and i have several where i didn’t have to do anything, it would automatically do whatever it does. Of the 8 times I have used this so far since November. 3 have expired somehow and two are still processing (dec 2nd). They shouldn’t say there is no need to upload receipts if they don’t have the process figured out. Even when I do have to upload and all the info is there, it often doesn’t work. More and more I feel like it is some version of Bait and Switch..Focusonyour bizVersion: 8.23

I REALLY wanted to like this app.I commute 700 mile per week. So believe me when I say that I really wanted to like this app. I just tried my third attempt at using the app....1/3 attempts worked great but I have learned a little so I thought share a review.I gave it two stars because the concept and the ease-of-use for the app is really exceptional. The app is not too bulky and very straight forward. I love that you don’t have to give them all this personal info just to use the app. However, that’s pretty much where the benefit stops. With a little home work you can find out which gas stations will offer some savings. Not all the one listed will actually save you money. The problem is that so many of the gas stations that I see listed on this app are seriously depleted businesses. I’m not talking about cleanliness. I mean the pumps are broken, printers don’t work, gas is awful and causes your car to run rough... Today (for example) the only station that would offer me an actual savings only had 2 out of the 12 pumps that were operating. And they both had people parked at them while they stood inside talking and doing whatever. Not worth the $1.00 total savings to try to convince them to let me pump my gas. In the end.....they have plenty of credit cards that earn points that will convert into gift cards. Get one of those, be responsible with it, and get your gas wherever you feel like..CjustunrunVersion: 4.46

Good luck getting paid more than 50% of the time.Seven days I will get my cash back within 24 hours, but only if it is like $2. I’ve been using this app for close to a year now and one time they owed me $14 and said they could not find the card that I used even though it was in my wallet. Now they owe me like $9 and it has been 10 days with no processing. Customer Service said it will take 7 to 10 days even though the app says 2 to 4 days and I think it happens to be a strong coincidence that they have no problem giving you pocket change, but anything over two dollars will take a tremendous amount of time or they won’t pay you at all. My last response from Customer Service was that we are still tracking the transactions. I have no idea what that means because I used the cards in my wallet that are stored on the app. The truth about this company is that they don’t want to give you any real money and I think it is a joke that they said I’ve saved $36 this year that’s a half a tank of gas. And what economy 1989? Cost over $100 to fill up a pick up truck. Beware because the second time I tried to contact customer support, and I got no response as they do not care about their consumers. All they care about is their advertising which they have obviously dumped a bunch of money into where the woman saying she saves $200. I doubt it because they don’t even give out over two dollars..Jordan41084Version: 6.8

Don’t waste your time!I got this application and signed up with my Facebook account. After earning about $20 I couldn’t cash out until I confirmed a received email and unfortunately my email address associated with my Facebook was a school email address I no longer had access to. They do not have the option to update or change the email address on file, fine, that’s my bad. So they tell me the only way is to open a new account with the correct email address so they can transfer the rewards. I did that. Then they keep asking for more account information. I send them what they ask for. Then they say the card on file is different than the new one and I explain that card was compromised and the account was closed and I had to open a new bank account. They can’t transfer. Fine. I change so that both accounts have the same card on file. Then the continue to ask me for proof of my previous card and account which I no longer have access to because the account was compromised which I mention multiple times- account is closed and card has been cut up and thrown away, no records left on it. They still can’t transfer my reward money I earned to me, it’s been weeks going back and forth just for me to get the $20 I earned using their application! Huge hassle, never got reward money, horrible customer service! Don’t waste your time, not worth it..AcanakattackVersion: 7.7

Falsely advertising a Product that isn’t being Honored - FRAUD ALERTI have been a long time GetUpside customer but just recently I have been getting really short changed on Cashback after the transaction- Just recently I had a Cashback offer of .46 cents off per gallon for 29 gallons but only received .14 cents off a gallon— Then the next day since I was traveling I had a offer for .16 cents off a gallon but only received .9 cents off a gallon so you can see a trend I plan my trips out to get the best Cashback offer also I travel a lot so I’m getting Cashback daily. So after around 4 transactions I was short changed quite a lot I started taking screenshots right before the purchase so the times match my receipts since this deceptive practices recently I have forwarded all my receipts and screenshots to my local state attorney general office which will be conducting an investigation on gas fraud and falsely advertising a product that isn’t being offered I encourage everyone to do this as well so maybe they will get a hint when they try to save 6-7 dollars here and there maybe some fines will stop them — On top of that I have forwarded all my pictures and receipts to the Federal trade commission since they are falsely advertising something that isn’t being honored please please if this happens to you or anyone you know do exactly this every time and this will stop! A loyal customer with over 10+ referrals.RedRallyRacerVersion: 4.95

Obviously no user centered design by product managementIt only takes 2 minutes using the app to realize how pathetic the design process is for produxt development. And that’s after you have to wait from 15 to 25 seconds for the stupid app to even load. Then you presented with everything under the sun for gas AND restaurants AND groceries. I only want gas, don’t show me all the other crap that clutters the screen and list. Simply remember my last choice and stick with that until I change or, crazy idea, let default to only what I want instead have loading everything and then me having to select gas to remove the clutter. Hint: might help with load time? You think? And the text is pathetic. It’s either so clutter we all the garbage or the map details hide/clutter the info you need to determine if you want to click on it for details. AND, for gods sake, remember where I am when I have to switch apps for some reason and come right back instead I have to go through the entire horrible load time and then remove all the pointless items and then go find that station/business AGAIN 3 minutes later. How about you simply figure the UI and UA from GasBuddy…. then maybe you’ll have an app that doesn’t act like it was built in 2010. It’s not that hard if you do basic 101 Product Design/Build and proper UAT..JwlehmanVersion: 5.6

Great when it’s working. Horrible when it’s not.I’ve been using Upside on and off for a couple of years. When it’s working, it does exactly what it should do. Exactly what it advertises to do. However, whenever there’s issues, the app is completely useless for long periods. There is nowhere in the app to submit a bug report, so I guess I’m doing it here. I also can’t seem to get a hold of representatives in the app. But the useless chat bot is there! My current issue that I’ve been dealing with for several weeks now, is when I attempt to claim an offer, and therefore it pulls up the menu, asking which card I used for the transaction. I select the card, that menu disappears, and….nothing happens. No confirmation, no nothing. But I’ll get notifications for the next few hours, begging me to finish claiming my offer, which means it never went through. There’s nothing more I can do when this happens. I probably lost quite a bit of change simply because it will never finish claiming it. Like I said, finding customer support of any kind besides “FAQ” in the app seems to be a lost cause. Because address, issues in the app persist for weeks or longer before they’re fixed, if they are fixed. TLDR: when it’s working, great, it’s doing exactly what it’s supposed to. If you have a bug or issue, God help you..Creepperklr2Version: 7.4

65 claimsToday August 25 I have looked over my account and in this year so far I’ve had 65 claims that all say are expired. Which I don’t find fair, In the past I was able to save 80 dollars with how often I was buying gas. This is the second time that I write, last time I didn’t like the way they responded about what I had mentioned and I’m here to say that some of the things that make me think that some of things going on aren’t good. The application upside shows a value of gas favorable and attractive that makes me to choose a certain gas station when I get to the place the discount offered isn’t real, the gas pumps regularly don’t print receipts so I would have to go inside and ask the cashier to get the receipt. Then upside doesn’t have the access to scan the receipt, which makes me depend on the owner of the gas stations to prove that I did get gas at their location, upside doesn’t have a way for us to contact them unless it’s a review on here. We’re benefiting sad gas stations with the fake offers they show on the app so I don’t know which one of these have to do with the 65 Expired claims that I haven’t received any discount for. I leave this topic in the hands in the ones who administer upside hoping I get a serious response and if you would need any type of proof you can contact me and I can send photos of all the claims and the card statements..Juan F. J.Version: 8.50

😡😡 Updated*** 😡😡My mom recommended this app to me, so I thought I’d download it and check it out. Unfortunately it does not work at all in the state I live in, not a big deal. I wanted to delete the account, because I had only downloaded it, never once used it. I have had to jump through a million hoops to gets this account deleted. There is a part that says delete account, it doesn’t delete the account it makes you send them an email. Ok no big deal until it turned into 4, emails I finally get reply. The reply now has me emailing them again, because they need it confirmed. One would think the 4 previous emails would have pretty much confirmed I indeed want this account deleted. I have never had to do all of this just to delete an account it’s ridiculous. ***You can’t make up the nonsense that I have had to go through to delete this account. It was finally deleted, I hope, I refuse to re-download it to see. After all of hoops I jumped through, they still keep emailing me!! I made very sure to make sure I would not receive any emails, I made sure to unsubscribe from them, yet they still keep showing up. Then they sent me a survey email, ok fair enough. However if this small start up trying to get off the ground, actually cared, or read emails, they would know all the answers with out still pestering me, even after I took the blasted survey. Seriously leave me alone please..LSG_2017Version: 4.42

Garbage AppResponse from developer of this app to my review was to open a support ticket. Already did that and was told we can’t refund your money. Garbage app and not so bright developers. That explains a lot. This app is complete garbage. It doesn’t work about 2/3 of the time. Says it couldn’t match purchase up. When you clam an offer and then select the card the purchase is going to be made on you have to keep the app active or it will automatically change back to the first card in your list and not give you the cash back. Me and a co-worker were sitting in the truck at the gas station and looking at cash back rewards. It was offering me 1 cent and offering him 12 cents a gallon so they are doing something on the back end to adjust prices per person. Only thing I can think of is that I have been using the app more than he has and it’s offering him more to try and lure him in. I have definitely noticed offers going down the more I use it. Lastly, I used this at a restaurant and ended up getting charged twice. Once from the restaurant and once from upside and neither will refund my money so gonna have to just eat the loss of that money. It’s not much but just the fact that they don’t warn you that a double charge can happen and then won’t do anything about it. Once again, nothing but trouble and not worth the effort..EOD90S92Version: 8.28

Don’t waste your timeSo, this app sounded really good. Who doesn’t want to pay less for gas? My first purchase didn’t work properly. The Sam’s club didn’t print their address on the receipt, so there was an issue getting credit for the purchase. Eventually I was able to prove that I did indeed get gas at the correct location, and customer service told me that the correction would be made. It wasn’t. To avoid that problem on my next fill up I went to a station that had the blue check so the receipt shouldn’t be a problem. Nope. All it ever said was processing, and eventually it changed to expired because they weren’t able to give me credit for that purchase. So I lost out on saving money yet again. Out of 5 purchases I should have received money back on, only 2 actually happened. Even then the amount on the second purchase wasn’t correct. The offer I claimed was for .14 or .16 cents a gallon discount, but when it finally went through they only gave me 5 cents a gallon discount. So yeah, I’m done. I would rate it at less than 1 star if that was possible. I would say just look for the cheapest gas you can find and avoid the hassle and disappointment of using this app. While this app may not be a scam, it is deceptive making you think you’ll get more money back on your purchases than they actually give you..Crash5437Version: 5.5

Didn’t work for me, I don’t recommendSo I figured I’d give this app a shot. I imagine we’re all being tracked anyways for marketing purposes, so we might as try and get a little discount out of it. When I finally went to use it, I noticed that the Circle K by my house was around 4 cents/gallon cheaper than other stations IF I were to use the app promotional rebate. Without the app rebate it was around 20 cents/gallon more than a few of the other surrounding stations. That was fine by me because I had the magical upside app. So I submitted everything and jumped through their little hoops then played the waiting game. It’s been a little over two weeks now and it looks like I’m getting no rebate. They didn’t provide a reason why I may not have qualified, or even a denial. Under the historical claim it says “processing” which it’s said from the beginning. Only now they’ve added “If after 10 days we cannot find your transaction in partner provided data, we unfortunately cannot provide cash back.” Which pretty much translates into “get bent.” SMH, First time using it and I get burnt. I can’t find an option to delete my account so now they’re another company out there with my info. I absolutely do not recommend this app. I recommend you do your own research to find better prices, rather than relying on unreliable rebates..Jesus hates us allVersion: 7.7

Deceptive business practicesWe claimed an offer for $.23 per gallon at a gas station while traveling, and they denied it stating the station doesn’t actually have an offer for the type of gas we purchased. According to the app, the station DID have the offer. I have learned from past experience with them, it is a good idea to have a screenshot of the offer you are redeeming, to make sure you get what you were promised. We screenshot it at time of purchase and sent it, along with the receipt, in a reply email to support. They replied stating there was a glitch in their app and the station did not actually have an offer, even though the app showed it did. WHAT?! Their solution was to provide us $.01 per gallon in a manual cash back and a $.05 per gallon bonus on the next completed offer. They refused to give us the $.23 per gallon credit, as their app advertised. Very deceptive business practices. Any business owner knows the right thing to do is honor the advertised offer… it’s the cost of doing business, not to mention an incentive to get your staff to fix the glitch asap. How is the consumer to know which offers are valid and which are ‘glitches’ that won’t be honored? We won’t be going out of our way any more to purchase fuel at a station recommended by this app; it’s just not worth the hassle since the app is not reliable..NWALoriVersion: 5.9

Too frustrating to bother withApp does not work like it used to. You have to claim an offer before you can upload your receipt, drive to the gas station you claimed the offer at which is a lot of the times not the gas station you would have chosen to go to without the promise of those sweet few penny's you’ll save IF the app works, and btw you’ll probably waste more time and miles going out of your way to reach said gas station. Then you have to check in when at the gas station, but the app does not remember claimed offer, so you try again to claim offer and check in with the same result, then you try one more time with no luck. Then you just get the gas and hope the printer works so you can get your receipt (sometimes it doesn’t print the receipt so you have to go inside to get the receipt, but sometimes for those of us who get out of work late at night the doors are locked and you can’t get a receipt at all) and you think maybe it’ll work now, only to find out you have reached the maximum amount of claimed offers. So you search the app for your “claimed offers” and it says 0 claimed offers. At that point you have no way to upload your receipt at all. And the “help” option doesn’t offer any actual help, it’s just a bunch of answers to questions that someone thought would be common..Rose02181222Version: 4.95

SO MUCH WORK! Be prepared to submit every receipt manuallyUpdate #2: the developer reached out to me again with the exact same comments about the app and mistakes I may have made while using it, which I guess they feel were the reason why the app doesn’t work as advertised. I have used the app for along time and I make NONE of the mistakes they suggested I did. It’s not a hard app to use, and maybe most of the problems are caused by the gas stations not fulfilling their part of the bargain, but this is false advertising for sure. It is not seamless or automatic. Update: the developer reached out to me and sent me to the same page I’ve seen for a few years detailing what to do and how to use the app. All things I’ve been doing correctly and as directed, to no avail. This app is NOT as advertised. Be prepared to put in a ton of work for your $2-$3 per fill up. I have been using this app regularly for a few years. IT IS NOT AUTOMATIC, ITS A TON OF WORK. Don’t be fooled by the ads - virtually every offer I claim requires me to email the receipt and the credit card statement. Almost never do I receive cash back automatically. And I have to wait several weeks after I fill up, check the app until a few weeks after when the period has expired, then do the whole email thing. Almost comical how poorly the app works..MdavroVersion: 8.48

Be careful they switch offers after you claimed oneUpdate: still reaching out to customer service and will update what I hear back. My hunch is now that the one offer is gone off the site completely and it was taken off between when I claimed and submitted receipts so my offer defaulted to a nearby place. Just a guess. I had been doing well and getting cash back for gas and restaurant purchases. However, I went to get a restaurant purchase cash back and claimed the offer at spot A. I submit receipts for the same spot, A. The next day they say I went to the wrong spot and now my history has a restaurant listed that I have never heard of or claimed. They switched the restaurant in my history. Trust me I searched for the spot I wanted and selected it and submitted receipts all for spot A with no question. When I requested help, they reference a gas station and give me 3 cents back but this was a restaurant deal for 7 dollars back. They did not read my request. Previously I received 0.67 back for a restaurant that was supposed to be 21% with a max of 7 dollars. You really need to watch them to be sure it is correct. I think lots of people don’t pay attention and get ripped off. It also seems like a bait and switch that may need to be investigated. Good luck..Scootsmcgoots238Version: 4.88

Good app… But…Updated review. The developer sent a response with a link that I can use to report missing cash back - not mentioned anywhere in my original review. There is a buried link on down their page that gives the same instructions I’ve been following to try to get logged back in… changing the password. I’ve literally done that process a dozen times and still nothing. Come on folks. I’d better!! — This is a good app, and I love the idea of cash back. It’s relatively simple to operate and the cash back methods are pretty straightforward. However, it seems that every time the app upgrades, there is a MAJOR problem getting back into the newer version. The upgrades tends to logout the user (me) and logging back in just doesn’t happen. I’ve been trying for two days now and it will NOT accept me email or password. There is a link to have them email me a link to reset the password, but even that often does not work, and when it does work, I never receive an email link. And, yes, I’ve checked my junk folder. There is simply no response. Experience with this app has taught me to wait for them to issue an update to the newest version… typically within a week. This sort of annoyance should be worked out BEFORE the release..DbwhittVersion: 8.36

Worst Step-by-Step AppHear about this App on the radio all week. Tried it out. I create an account, opened the app, click on claim for gas to fill up, chose premium, it told me which gas station to go, went completely out of my way backwards from where I live to go to the ONLY gas station available in my area, add card to “mywallet” as the app instructed, clicked on claim when I arrived, it tells me to select card, and then that’s it… nothing else… so, what do I do? I get out and pump gas into my vehicle. Get home and decide to read more about it and to make sure I got my $0.25 per gallon… my account balance says $0.00 and that I have 4 hours to claim gas. Well, I mess around on the app and nothing is EXPLAINING anything. I check my email and of course I’m the stupid email is where they describe that I have to do all these “in-app” things at the pump. But the app didn’t do that for me. Instead it said I already claimed and that I need to “Tap” the “I-Paid” button which isn’t available. Whatever, completely worthless and not user friendly for first timers. Also, they do not use gas stations on military installations so yeah, I was fooled by this app and spent $7 more in gas fees to try to save $2.50 from this app. When I could’ve gotten $7.00 instead total using the gas station on the military installation. Never again..DragonSoldierGJVersion: 7.2

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