Hubspace Customer Service

Hubspace Positive Reviews

Organized & Easy to UseI’m excited about this app since the UI of controlling my Alexa suite of smart home devices is a huge pain right now unless we talk to her continually. Also, since I’m the “IT person” for my family and their houses and being at my boyfriend’s home a lot, I like that I can easily switch between home locations. My IOT home goal would be reducing consumption and increasing security using smart devices, day timing, motion detection for lights, a wall mounted tablet “master remote”, echo & dots, and a central app, I could create a smart home environment that I know how to intuitively control, responds to the time of day and motion in the room, and that our non-tech-savvy nanny and even the kids can use. Right now, we have a lot of devices without a central UI (Alexa’s voice control being the only unifying system). I’ve used pretty much every hub and smart home platform on the market and have even tried to build what we need. I will let you know how it goes..WillworkforshoesVersion: 1.0.405

HUBSPACE MAGICI absolutely love my Hubspace. It is so convenient six plugs in one I can set it to turn on at a specific time or if I change my mind I can turn it off or on with a touch of my finger! I don’t even have to be at home because it runs through their app I’ve downloaded on my phone! I just love that I found this Hubspace and really it was fairly inexpensive, I love the fact that I can use it outside or inside, but I use mine outside because I have literally one outlet on the outside of my RV so it makes things so much easier for me to be able to have the electricity wherever I need it and I can run different things different directions it’s just amazing. I love my Hubspace. I would recommend it to anyone thinking about getting one! Quit thinking about it and just buy one!.Shelby Girl 5667Version: 1.18.0

Hampton Bay Landscape Light TransformerFew comments for the developers: 1. Setting lights on and off times at sunset/ sunrise it would be great to have settings closer in time 30 min before or after is quite a long time for outdoor lighting . Can you add 15 min or even 10 min before and after sunrise/sunset? 2. My three zones use 129 watts, good amount below the 200 watts of the transformer. Lights go on and off fine manually but if I set the clock to turn them in at sunset they don’t turn on and the app states there is a system overload. If I stagger their on time it is fine as I have three zones. I do want them all to come on at sunset and can’t do that currently. 3. Very east to set up! Nice job. 4. Please add the power failure feature (three options) as it is not currently available for the transformer. In am not sure what it will do upon a power failure. That feature appears to be on other products, it needs added to the transformer..Pauly_!Version: 1.6.18

Great productI had bought 13 lights from Home Depot (Brand: Commercial Electric) about a year and half ago and to put it plainly, it was a horrible product. Lights would unsung all the time, they didn’t work properly and the app designed for them was terrible. After a year and half I called customer support for Home Depot and warrantied the product and sent me new lights. This time the app for them was Hubspace. I am soooo happy with this product. The app is easy to use, it looks nice, I can set schedules for my lights. Several people can have the same account on their phones. Truly night and day from the previous product. I am surprised there are not more reviews on this..Another_and_Try_AgainVersion: 1.2.34

Great for LightingReally enjoying this app for specialized lighting, which came in surprisingly handy during Halloween for a performance setup in our garage. Those were 60 watt equivalents. We learned after that these were not quite ideal for lighting the front of the house, so I went back and got a couple 100 watt equivalents, which are great. The 60s are now in interior spots, and one has eliminated our need for a plug-in timer. The sunset/sunrise options are excellent inside and out. I appreciate several of the preset choices as well, especially July 4 and Christmas options. Ideally, I would love to be able to control those options better, including changing the colors and adding strobe effects. (We might like orange and purple around Halloween, or use green, red and white at Christmas.) Otherwise, it’s already a very useful product for different applications. Thanks!.DragonfireflyteVersion: 1.7.47

Functions well, some needed featuresWe’re using this app to control our lights currently. Overall the connection is good, slight delay when changing lights but still responsive. The colors are a little off (tend to be considerably more blue-hued than how they show up in the app) but that’s not a huge issue. The schedules section needs some work - currently there’s no way to delete existing schedules, only disable. There’s also no way to set a schedule for a room, or multiple lights (e.g. if you want to set a schedule for a ceiling fixture with multiple lights, you have to set each one individually). It would also be nice to have more customization on the light presets / fading, where you could choose your own colors in the series..Mandyyy314Version: 1.19.0

Great products and app, but remove the delete account option on the login screenWe use these products for our business and they come in very handy. We’re able to reboot stuff from basically anywhere in the world. My only suggestion or improvement will be to Tuckaway the delete account option or make it available in another location if you accidentally decide to sign out and click delete account, there goes all your devices. Again great products and great app but can just work on that simple improvement of moving that delete account option to somewhere else..Yo-aveVersion: 1.10.9

Good but some additional features would make it greatI am using Hubspace for a Defiant smart lock. The app is easy to use and does what I need it to. However, two things that would make it more useful for me. 1) If the lock/unlock history included which PIN was used (so I could know, for example, when the housecleaner came in and left) and 2) if the notifications were customizable, i.e. allow me to know when certain people access the house, alert me when the automatic lock is unable to lock due to obstruction, or notify if someone entered the wrong PIN 4+ times and disabled the keypad. I don’t want to know every single time someone comes and goes, but certain events are worthy of having notifications..Cali D.Version: 1.7.63

SimpleI love how simple it’s to set up. It literally take 30 to set up on my phone. Bought other ones and had to deal with connecting to app then the app has me go thru hoops to find then I have to find my WiFi and set up 5 min and sometimes you have to redo or it just doesn’t find the WiFi! Super easy my only problem which they worked on more things. Have it setup on my Christmas light outside, accent lights, Christmas tree and most importantly on my reef aquarium it controls my return pump. It makes easy to turn off for feedings without paying the big buck for a smart pump!.Anu79oo00Version: 1.13.9

Good app. Missing one key feature.This app works really well with the new PAR38 Color light I just purchased for my front entry. However, I feel like the developers missed an opportunity to include a very useful function. The app comes with a number of preset color themes for the light to fade or jump through over a set duration of time. For instance, I purchased this light just in time for Halloween. However, there is no Halloween theme and I can find no way to create one on my own. I would like to set it to fade from orange, to purple, to green but the best I can do is set it to one of those solid colors. I do love the 4th of July and Christmas themes and will for sure be using them. Just wish there was a way to add my own..TheTalntdMrGreenVersion: 1.7.47

Bad plug for sump pumpI have a flooding problem in my basement, so I installed a lightbulb camera that always works with my Wi-Fi . I bought a defiant plug and got it hooked up fine, but when in basement it’s always telling me it’s offline. I set a schedule to run my pump for 4 minutes every hour, but nothing..I can however use Bluetooth to turn on and off manually. The BIG issues that this app will turn pump on at random times when I open the app. This will be dangerous as my pump running dry will overheat and seize at the very least… why in the world would this happen? I mean I’m looking at the screen and it turns on by itself? I have zero faith that I won’t wind up with a burned up pump, and who knows? A possible fire? No thanks!.Big Daddy RaiderJoeVersion: 1.7.63

Works great / updateExperimenting for now. I’m setting up my property. Found these. Super easy to use and there are many other products. I am using the defiant out door plug. You can set up timers or simply turn it off and on with your phone. I’m looking into the whole house options. My biggest concern is out door lighting to be able to controll it. And turn it on and off when I want. Purchased another plug. Wanted to have the ability to turn the floor fan on in the house to cool it off before i get home. Next purchase will be a wall switch to control flood lights outside..Farneys fixitVersion: 1.15.13

Love my Hubspace ceiling fanAbout a month ago I went to my local Home Depot looking for a ceiling fan that had a brighter light than the one that was in my bedroom. Looking at the display of all the Fans that were demonstrating the brightness of the light I choose Zandra 52” ceiling fan because it had the brightest light out of all the fans on display. The Fan was a bit pricey but after reading information on the fan, I was sold. It works with Alexa voice commands and I can change fan speed, light brightness and direction on the fan. I didn’t need to buy another Lutron light switch to control functions of the fan. (That alone was at least $50) It even has an app to control everything remotely. This summer I plan to buy one more fan to put into my daughter’s bedroom. My only complaint it didn’t have a long rod in the box to hang the fan from the ceiling. However I used my exsisting rod from the original fan. Great purchase. Thank you Home Depot and Hubspace..Rick4395Version: 1.14.17

I feel smarter already! 👍🏻The lights, whether they are indoor or outdoor, and I have both running at different times all from the same app… All very accessible and easy to use with a lot of options, but not complicated at all. If the Wi-Fi goes down for any reason, you can still control them by getting within Bluetooth range if customizing them is something you need to do while the Wi-Fi is down. This is the fifth time I have purchased a new item that’s attached to Hubspace and I have no complaints. I am also running it on an iPhone 15..Denman7575Version: 1.19.1

Works perfectly for me!I got this fan bc I travel a lot and also am living in a investment home in a ( not so crime free neighborhood ) its suppose to be but its not. So I got this fan so i can turn on the light when im not home instead of just keeping lights on all the time. I also like it for circulating heat now that colder weather is coming. I really like the controls and how i can use it from my phone or IPad. I also like the different light color options. I will be buying more of these for other rooms in my home or in another home..IcemankevinVersion: 1.13.9

I love the convenienceI absolutely love the hubspace light bulbs. I have a few throughout my home. Both inside and outside. Setting the schedules for each is rather straightforward. It did take a little fiddling with to get it right. I have read a couple of reviews stating that the sunset/sunrise on off function doesn’t work. That has not been my experience. I only have one minor complaint about the app. And to be absolutely honest it is a very superficial gripe. I wish there were more holiday color combinations and options. And it would be great to be able to control the timing. But other than that, the app works great..Warlock ScoutVersion: 1.18.1

Much Better Than I Was ExpectingI had a low bar since partnerships like this with a big brand (Home Depot) in my experience are really sub par. This is not the case here. The UI is clean, up to date with Apple’s HIG, and intuitive. My two complaints are, one, there’s no way to save a “scene”. e.g., if I want to save the brightness and color of lights in a room for different holidays (Halloween, Mardi Gras, etc.), I have to configure each light every time instead of once/saving that scene. Two, schedules can only be created per light and not per room. If I have multiple lights in one room, ideally I could create one schedule that controls all of them..Apaulo11Version: 1.5.15

Add a Widget for iOSI have two smart bulbs setup in my room and the app has worked fine this first week. I would really like to see better support for iOS either integrating control options into a Widget that can be accessed from the Lock Screen/ Home Screen or options to control the Hubspace app from the Control Center. That would be my only complaint is that there is no way around opening the app everytime I want to adjust or switch the lights on or off. I don’t use any voice assistant or smart home tech so all my controls are going to be input manually on my device..KungfucriderVersion: 1.16.1

Multiple timer settingsIt’s taken a while for this old dog to learn a new trick, but I’m really liking this bulb now and am about to buy, like, 3-4 more. I can set multiple times for it to come on and go off each day, like just for two minutes, warm light, in the morning. Then warm but enough for reading at night, etc. will make traveling much easier without having to deal with literal timers place through the house. And the color changes are both healthy, and fun..DouglasWI1957Version: 1.8.21

Why always changing?What was wrong with the app that you always changing how it works?! i hate that now i have to enter a new sub menu weird page just to enable or disable a device. if your goal was to RUIN ease of access than congratulations. you have succeeded in making the app cumbersome when it was perfectly fine the way it used to be accessible from main page. whats gunna be next two more sub menus for the same basic function that used to be right there on the main screen and now you gotta hide it inside sub menus? what a disgrace and how shameful..HerbS2urnervesVersion: 1.14.25

Good and bad but mostly …I know I am lazy but this is just amazing now I can stay in bed instead of getting up and turning the lights off lol But this is amazing how technology is growing and spreading this is amazing but I will say I don’t like that every time go to go too bed the light switch is off so it won’t work but mostly this smart device app is amazing and free! The app is sometimes telling me that the light switch is not connected or whatever but most of my lights are not working but this device and app is amazing please fix this but the rest is amazing and it is helping me be my lazy self lol!.MazilienaVersion: 1.18.1

Nice app, Missing Security FeaturesThe app works pretty well, and setup is easy. The schedules are a little clunky - you can't group lights together for a schedule, have to set each light on a schedule individually. Otherwise it's pretty good and does what you need it to. But the major concern is the lack of real 2 Factor Authentication. It is unacceptable to have home automation using an account that is not protected by a one time passcode (either sms, email, or authenticator app). Despite how good the app is, and how reasonably priced the products are, I am not expanded further into the Hubspace system until accounts have 2FA. It's 2024 - implement 2FA on anything even remotely sensitive..Kevin 72638393Version: 1.18.1

Works FineI purchased the Hubspace Smart Watering Timer from Home Depot to control my drip/sprayer system in my front yard to replace a RainPoint controller that was Bluetooth only. The timer came with a switch controller that doubles as a wireless hub for the timer. I downloaded the app, created an account and connected the controller to my Wi-Fi network quite easily. Installing the timer and adding a schedule was a snap as well. I would like to see them add a way to view the watering history. I believe they could also improve the interface to be more compact and user friendly..CrobbenVersion: 1.16.1

Does not have random featureA fundamental application of these devices is to make a vacant home appear to be occupied. If the property is being observed over time and lights always go on at the exac tree same time, the observer can surmise that the lights, etc. are automated. A MAJOR DESIGN OVERSIGHT in the current version of this app is that it does not incorporate a time on/off randomizer. Such a feature would allow the user to enter a ± time value in 5-minute increments up to 60 minutes (e.g., 30 minutes) and check a “Randomize” check box. Accordingly, if (as per current ability) ON Time was “Sunset + 30 minutes,” the devise would turn on each day at some RANDOM time between Sunset and 60 minutes after Sunset. Another problem is that it appears impossible to integrate the Hubspace devices wIth Apple Home. Even the Tuya app won’t talk to the devices. Three stars because the simple but essential randomizer feature is missing and no Apple Home integration. Fix those things and it’s 5-stars..AFMayerVersion: 1.7.47

If only it worked all the time...I have 10 Defiant locks, when the work, it's a beautiful thing, but more than often, at least 3-4 are going "offline" for no apparent reason, I thought if was the tenants pulling the plugs out of the walls but then saw the same thing in my own place and office, it just goes offline, that's only the Wi-Fi plug, but also the lock itself. Another annoying phenomenon is that when you hit lock/ unlock using the app I can't get stuck in a loop showing it is not locked or unlocked for a very long while, this has started to happen lately. PLEASE DO SOMETHING! It's a great product and so easy to install and configure so it's really a shame it's not working properly. Also can you add a feature that will enable the owner to send an invite to another person that will grant them with limited control over the lock with the app, (just open / lock no change of codes) and without getting access to all other locks? Thanks! Sharon.Natalie1978.Version: 1.12.7

Solid but missing one thingThe App works very well and is easy to pair devices. My only complaint is that the schedules can only be applied to individual lights. I would like to apply a schedule to a group or a room. Right now I have to create a schedule/event for every single light, that’s crazy and I’ll have 30 schedules by the time I’m done. A nice enhancement would be saving a custom color. The orange presets aren’t very orange in my opinion but I found a custom color that looks great for Halloween. It would be nice if I could save it. The color wheel could be a bit bigger as well..Jbarry76Version: 1.7.47

Solid app but has some bugsMost functions work and are simple to use for my fan. I found the Set Auto-off timer does not work. After setting a time like 30min and press start nothing happens. The fan does not start. If you go back into the auto-off timer setting, it goes back to 1min. by default. Additionally, the schedule function always turns of the fan and fan light even though I do not select the light to turn on. Both the fan and light turn on at the scheduled time even though I only selected the fan to turn on. Please let me know if you have resolved these issues..Govern8rVersion: 1.6.25

Best everSo happy couldn't be any happier I used to go downstairs and into my basement to plug in a boost fan for an extension to my dryer because the vent and pipe is too long to vent out We have to plug-in and then unplug at end clothes dryer and at night when you're tired and going downstairs into the basement is very dangerous when you half asleep and worn out it was a pain in the you know what I got the smart plug hub app and I use it on my phone to go on and off for the boost fan tell you it is prayer answered from God.Gad i gotVersion: 1.16.1

Works great!I got this for my outdoor Christmas lights. We’ve been using it for a few weeks and so far, it works great! It only took a minute to set up. I am using the timer setting, which was easy to set up and just works. We have an older house that’s quite large. The internet box is on the other side of the house and I didn’t think there was any way it would connect to the internet being outside and far from the source, but it totally works!.MamawolferonanVersion: 1.4.30

Okay but unreliableOverall the app is pretty solid and has good organization for appliances and rooms, letting you create grouped items for several bulbs. For example, I have three in a ceiling fan that I can control all as a single group. The problem comes if I forget to use the app and flip the light off using the switch. It takes forever for the app to recognize the bulbs are on and allow me to control them again. Sometimes I have to delete the bulbs from the app then add them back one by one. This connectivity issue is why I knocked off a couple of stars..OnikazeVersion: 1.14.17

Perfect for Indoor Garden UseI use multiple Hubspace outlets for all of my indoor garden accessories from humidifiers, grow lights, fans, and irrigation; I can set a schedule precise lighting and environmental events as well as irrigate with greater accuracy than a conventional turn dial timer. The best part is being able to manually control any outlet from my phone… no more having to fumble with the outlet or try to reach it to make adjustments. Definitely a great step into the future of home automation..NICOSLOWBROVersion: 1.16.1

Make your whole home smart for CHEAPThis is the clapper of the new generation. You can literally buy these ten dollar adapters and plug anything in your house in to them and control everything from your phone. Great for Christmas lights. ESPECIALLY if you have inflatable decorations outside and want to inflate them on command if you have company coming over for example. It does automatic timing, dusk til dawn timing, and on command control from your cell phone. I’m so happy with these things..Equality Reviews of AmericaVersion: 1.7.63

Awesome SauceI purchased the wireless indoor/outdoor timer for my back yard Christmas lights and am SUPER PLEASED!! The fact that you can program the exact time for them to come on and turn off right down to the day and minute with the app on your phone is great. And another bonus is when the time changes you don’t have to mess with it. The time change takes place automatically because it is hooked directly to your router.. I’ll be purchasing more of these devices for my whole home in the coming year...FlashQ105Version: 1.4.30

VERY Smart plugs!The Defiant smart plugs (indoor AND outdoor) are the easiest smart devices to setup of all the brands I have tried! Using the nifty Hubspace app on my iPhone makes setup and installation deceptively easy, and they work immediately if they are in range of a working WiFi signal. I especially like the fact that the plugs can instantly “find themselves” and reconnect if they lose power or are unplugged. Reasonably priced and not hard to find ( I got mine at Home Depot). A great buy for Smart Home users!.Pop PilotVersion: 1.4.30

Very good app! One suggestion:The app isn’t necessary for the lights to work, but it’s very useful. I love controlling them from my phone, it is much more efficient. However, I would like to ask that the developers maybe try to do a widget thing? Like you could see the light’s name, the color, the brightness, if it’s on/off, stuff like that! I think it would make life much easier for people who are very cluttered with their apps, like me XD Thanks :) 5/5.Thunderboltz_1Version: 1.13.9

Works well. Much better to than the Wiz appThis app works as described and gives me a lot of control over the mood of my apartment. I had originally bought a Phillips bulb at Home Depot, but the app, Wiz you must use stopped working when an upgrade was forced. Totally frustrating and customer service was unable to help. I returned it and got the ecosmart bulb which uses Hubspace. I’ve only tried it with one bulb, but I am planning to add more. I am very satisfied..O12947265Version: 1.7.63

Great product! No Custom Pre - SetsI’ve used this product for a week now and I am extremely happy with it. The app offers so many cool customization options. The only reason I won’t give this product 5 stars is because there isn’t a custom preset function. I would have loved if I could save the custom light settings I create instead of having to re-edit them every time when I want to change the vibe. If there is a custom preset option, I haven’t found it.🤷🏻‍♂️.The Crossy Road boiiVersion: 1.13.9

Love this appIt works great in both of my bedrooms and my kitchen love the color options and the warm and cool tones.Kai lapierreVersion: 1.21.1

Limited featuresThe app works as intended and the color selection, while not vast, is pretty decent. However if you’re like me you appreciate rotating lights. The only way to do that here is to use their presets. And because they’re presets, it’s going to rotate through the rainbow… And nothing else. There is a primary color rotation, which just looks even uglier. To the Dev, can we please have the ability to make our own presets? It’s really not that hard to implement and other people have it, I just like the bulbs that come with this. The hardware supports it. There is absolutely no reason this feature shouldn’t already exist, and nothing barring you from creating it. On behalf of the consumers, please do it..The Rule Of Three addictionVersion: 1.17.0

Seems to always workI have these along with another manufacturer running my 3D printers . Adds an extra layer of protection while printing to be able to shut off power . Also great for remote power on so I can print remotely.Chronicals of RiddicVersion: 1.20.1

ExcellentExcellent product !!.Big b is happy !Version: 1.20.1

Very niceVery nice.S kapokVersion: 1.20.1

Work GreatTheses hubspace devices would great and I can turn my lights on/off when I’m away working.Midnight_militiaVersion: 1.20.1

ReviewI am able to do whatever whenever without going to my house devices.UndurdawgVersion: 1.20.1

OkOk.SumryyeVersion: 1.20.1

SuperFonctionnel.Edbeau62Version: 1.20.1

Good choiceEasy to install, good product, I’m converting my entire home.@KeepItFresh.01Version: 1.19.1

Basic. Hoping for advanced features laterOnly have it for a smartswitch I bought at Home Depot. The app is alright. But compared to other apps of smart products, I was hoping for a vacation mode, or better routines. But really, it’s not bad. Just average for controlling a smart light switch..PlazmatikzVersion: 1.19.1

Pretty decentThe most frustrating problem I keep encountering is that it always seems to take forever for the lights to connect to my phone. I have them linked on the wifi but when I open the app I have to wait 2-3 minutes to be able to turn on lights. This is most frustrating when I want to turn them off. The bulb is on but will not connect on the app so cannot be shut off unless I just unplug the lamp completely. I also saw another review on here saying we should be able to make our own preset light rotations and I wholeheartedly agree..3urmom3Version: 1.19.1

Hubspace is Awesome !!I use Hubspace in my cottage rental and it’s awesome . It allows we to provide keyless and no contact arrivals & departures . I can see codes for anyone to enter the cottage & remove the codes once they have left . I like that it has the capacity to store up to 10 codes st a time . I like it so well that I thought one for my house ! Highly recommend !!.My Opinion Is NotedVersion: 1.19.1

Good System, but could be betterI use this software to control my exterior lights. I used to have the first gen Phillips hue, but that system is no longer supported. The lights are good and produce decent colour. The system would be better if you could schedule an entire room to come on or develop your own colour scenes. This functionality was part of my original system that was 10 yrs old. I would be reluctant to recommend this system without that basic functionality..Brewman5Version: 1.19.1

I like it ….relativelyI am liking the control I have of my newly purchased exterior lights and interior plugs. One con so far that I found is there does not seem to be a way to apply a schedule to a “room”. You need to schedule each device individually. But overall so far so good..FjecoboostecVersion: 1.19.1

LightSuper convenient and it works, unlike most things in life. This works great.Fadi MacdaddyVersion: 1.19.0

Seems to workWould like to see the ability to work with Siri instead of Google Assistant. I am still waiting for this and has been a very long time Please add this feature ..SmokeyComputerVersion: 1.19.1

Needs support for iOS shortcuts and widgets controlPlease add support for widgets and iOS shortcuts for a more quick way to utilise as siri support is not available for devices. But shortcuts on ios can definitely help support the lack of features / functionality with the app as siri will work with shortcuts flawlessly..Support_requiredVersion: 1.19.0

It is so greatI got this new light and this new app app is so good while the light is super Duper Duper good.Burger1426674:;Version: 1.18.1

Excellent product!I never have to worry about having to “manually” control my outdoor lights or about changing the timer box according to the season..POF POOFVersion: 1.18.1

Très convivialFacilité d’utilisation , fiable ..Mitchelll01.oneVersion: 1.18.1

Smart outdoor plugThis unit is so simple to program and operate once you download the Hubspace app. Then you can just add it to Alexa and turn it on or off by voice or use a schedule. I really like the easy way to name the plug and give it a room or location name.DescartesfoolVersion: 1.18.0

GoodGood.Rakesh*Version: 1.17.0

Great deviceWorks great.Zooroo_BVersion: 1.16.1

Ok AppIt would be nice to see these devices integrate with Apple Home and not another stand alone app..ChorydoraVersion: 1.16.1

Good productThe Hubspace application for controlling lights is impressively stable and simple to use. Its intuitive interface ensures a smooth user experience, and the lights themselves perform excellently. However, a significant drawback is the lack of a memory feature to store settings on switches 1 and 2, similar to Phillips Wiz. Without this feature, you cannot override settings without the app, which can be inconvenient. Adding this feature would make a huge difference. Overall, despite this limitation, both the application and the lights work great..فرُخ رحمانVersion: 1.16.1

Jordan MorinGreat app works very well and easy to use.Jordan13445Version: 1.15.13

Feature requestOverall the App is good. The lights works as advertised, been using for about a month now. So far so good It would be nice to have a way to put a “Room” on a schedule. As of now you have to put each individual light on a schedule. In my case I use them for outdoor lighting and want to put all the lights in the “room” on the same schedule. It is a pain to have to set each light individually. A suggestion for presets. A Halloween theme would be fun. Red & orange,.User73guateVersion: 1.14.25

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Hubspace Negative Reviews

Works with only set time scheduleI purchased a 12v transformer for outdoor lighting from The Home Depot and after doing the install of the hardware had difficulties getting the app to connect to the transformer. Scanning the barcode failed 3 times then finally it connected. I set up a schedule to turn the lights on at sunset and turn them off at sunrise. The lights did not turn on, the app showed the schedule was active but it would not turn. After doing a hard reset I went through the process of set up and creating the schedule again. This failed again. Except the lights turned on at 0913 and back off at 0945 on their own. I did a hard reset again this time choosing an actual time everyday to turn on the lights. This worked, lights came on at 1630 following the schedule. Time to turn off was the added and this also worked. So, being curious I deleted the schedule and setup a schedule to turn on at Sunset and off at sunrise everyday. This schedule failed again. I reverted back to the fixed time schedule and this worked again. I have to assume the app does not know when sunrise and sunset times are either because it does not get geographical information from the iPhone or the app can’t actually do this, or possibly the cloud based server running the program is not correctly programmed. Other than that annoying error the app seems to work fine as long as the hardware stays connected to the internet all the time with a strong signal for the schedule to function properly..TenaciousMossVersion: 1.13.9

Light Has a Mind of Its OwnI bought a Hubspace light fixture for my work studio when we finished our basement. At first, I thought it was a really neat idea. We had never bought a “smart anything” and decided since we were going all in, it was time to go big or go home. At first, I set a schedule, as the app allows you to do that. I head to work around 0530 and finish around 1530 so that was my schedule. (Note: my office is in the basement. This light needs to be on the entire time I’m working) The light chooses to go off whenever it feels like it. 30 minutes after I start work? Oh, sure. 1014? Why not. I have to open the app and manually turn the light back on anywhere from 3-6 different times throughout my workday. I can’t just “flip the light switch” BECAUSE IT IS ALREADY UP. I’ve tried uninstalling and reinstalling the app. I’ve read the instructions in the box again. I’ve deleted all schedules and tried running that way for a bit, I’ve set new parameters; this light has a mind of its own and it’s one of the most annoying things when I’m trying to record my radio shows. There’s no real way to reach out to anyone to try and solve the issue, either. Smart. Hahaha. “Smart.” Yes, this is a first world problem. Listen to me, complaining about my smart light. However, we thought we were upgrading and joining 2022. I would take a 1960s lamp over this George Jetson malfunction any day. Great concept, poorly designed..Elizabeast523Version: 1.6.25

Not InteractiveHubspace is very good and easy to install. But my only issue is it’s not an interactive app. For example :- the app has many presets to choose from but it does not lets you create preset as per your own requirements. Lot of other products such as Atomi you can make your own preset for a day or week however you want. Also schedule feature does not have a date option. If I want to create a schedule for a Certain date instead of a day. I should be able to do that for a particular date for the example if I want to use the valentines preset and schedule it for 14th feb it does not have that feature. Also the schedule is very taxing I have 22 lights in one area I have to go to each Individual light to create a schedule. They should allow to create the same schedule for a particular room/area. These are the issues that I have faced with hubspace. If there IT team is reading this review these are very easy fix. Please work on it. The app will work like a charm..Ronniesingh15Version: 1.10.9

From Best to Completely UnusableI used to love the Hubspace app. It was one of the more reliable and consistent home automation apps I used, and for a while, everything just worked the way it was supposed to. Unfortunately, something has seriously gone off the rails recently. Now, every time my phone, watch, or any of my devices so much as thinks about Hubspace, I get an email notification about a “new login.” I’m not exaggerating—sometimes I’ll get hundreds of emails a day. Open the app? That’s three more emails and push alerts, minimum. I tried uninstalling the app, restarting my phone, even removing all devices and re-adding them—but nothing has fixed it. It’s completely out of control. The app has gone from being a quiet helper in the background to a relentless spam machine that fills up my inbox and notifications nonstop. Unless this is fixed immediately, I’ll have no choice but to move all my devices to another platform..Kyle BachmanVersion: 1.21.1

Very upset with app updateI was using the app through my Alexa and I could control my fan by saying 50% or 30% and so on, however without any notification of any kind the interface was changed and I can no longer use that % feature to control my fan. I spent hours troubleshooting the issue to no avail and not until Hubspace called me back to let me know of the change. One of the main reasons I chose this fan was the language I could use to control the fan. It is unacceptable to make a change to a product that a customer has already purchased and was using. Not only did you make the change but you did not inform the user of the changes. I am seriously contemplating returning the product and getting one from a competitor and demanding that Hubspace pay for the removal and cost of the new product. Shame on you Hubspace..Memyselfandi20000000Version: 1.6.25

Nice App Except Random LogoutI have 3 fans controlled by this app. The app worked great for months. Last night at 3am my wife asks why a light is on in one of the rooms. It turn out that the app logged us out and somehow one of the fan lights turned itself on. It was a big hassle because I walked to the other end of the house to see if an intruder had turned the light on. Finding nobody, I went back to my bedroom to go to bed, thinking I could use the app to turn the fan light offf butsince the app was logged out I couldn’t & I keep the fab login info on a computer that would be too much hassle to get to so i walk all the way back to the other side of the house and use the fan remote controller. Now I wonder if when I’m on vacation are fans going to randomly turn on?.Henry D5Version: 1.10.9

TediousIt’s impossible to contact tech-support, all of the help or connect links simply bring you to a Home Depot catalog page… and this app has a number of problems that have not been addressed in the years that I’ve been using it. One very obvious problem is that you cannot deactivate the schedules. The schedules consist of a list of actions. They cannot be sorted chronologically, and if you add or change one, it simply appears at the top of the list. There’s no ability to copy or save or load a schedule. If you want to override the schedule you have to go in and manually disable each stage of the schedule. This is just bad programming… There’s a button next to each schedule for the bulb that says “active”, but there’s no way to bypass temporarily or deactivate a schedule… Just incredibly tedious..SpeedlistenerVersion: 1.20.1

Maintenance notificationTrying to use my smart lights in the middle of the night and they won’t connect to Alexa, I tried to open the hub space app, and I get the spinning wheel of death. After trying to reset my Internet and all of the other things, I decided the last thing I can possibly do is to remove the app and reinstall. Upon opening the app after reinstallation I get a message telling me that the app is under maintenance at this time. It would have been really nice to know that before I went the troubleshooting and the time it took in the middle of the night and the walking through the dark to get the lights to turn on and all of those things. Instead of the spinning wheel of death, maybe a maintenance message would have been appropriate..2abpsslcpoossbVersion: 1.21.0

BAIT & SWITCH…I switched to Hubspace from Wiz after Wiz updated their platform, introducing ads and various bugs which, I and many others found, diminished the user experience significantly. I was initially very pleased with Hubspace—the bulbs worked well, the app was easy to use, and most importantly, it was ad-free (as you’d expect from what is essentially a remote control for a product you’ve already paid for). Unfortunately, a recent update added a non-dismissible, persistent ad banner right in the middle of the light control screen, which I find incredibly annoying. To make matters worse, the update also made the color selection wheel buggy. When I try to drag the selector to choose a color, it often applies a completely different shade—like showing pink when I’m selecting red. It’s frustrating that they introduced ads without warning, especially after setting the expectation of an ad-free experience—and after I’ve already invested in six of their bulbs. I’m very disappointed. If Hubspace doesn’t offer a way to opt out of the advertising, I’ll be switching to a different company for my smart bulbs..Pete_TechGeekVersion: 1.21.1

Doesn’t reconnectWe use the product for a vacation property to allow guests, cleaners, maintenance and to monitor access. The WiFi is not the most stable which causes the smart plug gateway to loose connection. The plug will not reconnect when this happens. However, our other devices do. This is very frustrating! The only way to reconnect the smart plug gateway is manually, which defeats the purpose of being able to set temporary codes remotely for guests, cleaners or maintenance access. The keypad still works but the plug and keypad show as offline. Therefore the defiant “smart” WiFi deadbolt is nothing more than a battery powered door lock, nothing smart about it. Find a different product that will reconnect/reboot when WiFi is not stable..Not smart deadboltVersion: 1.19.1

It’s going crazyIt worked great at first. For about a month with no issues. Download and set up was easy. Now it won’t let me shout the lights off. I can’t change the color or the brightness anymore or even the pattern. It just flashes random colors on and off. I’ve unplugged the light to try to reset them, no good! Tried shouting them off manually doesn’t work either cuz you can’t. Now I have bulbs that don’t work. I can’t turn it off unless I unplug them. There’s no app support. It take you to Home Depot. This so far has been a waste of money! I have no control over it at all now. The old people across the street think I’m signaling for help! I live in a town of less than 800. They keep calling the cops thinking it’s an SOS signal..Irishgirl-_-76Version: 1.11.11

Will not buy Defiant products againI guess the name brand says it all. I’ve spent way too long trying to factory reset and reconnect this defiant plug to my network. It wouldn’t see my networks in order to change to another SSID. Plug added but yet wouldn’t connect many times. Tried to select another network and wouldn’t see any, only the one stored from before. It may have to do with Alexa being integrated, removed Alexa but it seems that worked but only minutes later. Is it tied to a remote service and takes forever to reflect? Only reason I have experience with integrated services is Cync wouldnt program a bulb until it was removed from google home. What a hassle. Never again..CrusherozVersion: 1.11.11

Constantly loses WiFi connectionFirst month it was great, super reliable. The next month or so I was ready to throw the plugs in the trash because they would constantly lose connection with my WiFi for no apparent reason. I’d get the message “Sorry, ____ isnt available right now” so I’d have to turn the plug on via Bluetooth with the app, then reconnect each plug that may have lost connection. All of a sudden the app started working great again and never lost connection. This lasted about a month or then suddenly started doing it again. This is probably the most frustrating electronic device/technology I’ve ever dealt with. If it doesn’t start working right soon, I’ll be throwing all of the plugs in the trash..Rob423623Version: 1.8.21

No app support?Every time I click on the App Support link on the App Store listing, it always takes me to the Home Depot app, to a list of compatible Hubspace products. It’s like, “No! I don’t wanna buy more devices! I’m having issues with your app/service, the last thing I’m thinking about is buying more!” It’s incredibly frustrating, and there’s very few resources online on what to do if something goes wrong. Or in the very least I would expect an easy to find, quick access to a sort of “system status check” website where I could see if maybe they’re doing maintenance on the servers or something. But no, it’s just the website is down, deal with it. Not very customer driven/friendly 😑.AppleJoeAJVersion: 1.6.25

Does not work after upgradeWell i have to say the previous version work just fine linking with Google Home. But after this latest upgrade it broke. I unlinked everything and removed all the lights and ceiling fans. Then i added it all back on the hubspace app. That worked on that app. Then i tried to relink it to Google Home and it looked like it was going to link then within 10secs of saying it linked it said there was a problem and try again. I have tried 20times and always at the end it does not link. Please send an immediate fix! Otherwise this is basically useless now as i will have to use two apps!!! Fix fix fix!!! Increase your stars and fix it!!.NJCYVersion: 1.18.0

Buyer bewareI’ve had the lights installed for less than 24 hours. I was really happy with them initially. Unfortunately, The app server appears to have gone offline and will not allow me to sign in. My smart lights are now essentially dumb lights. They’re stuck on the last setting because I can’t sign into the app to change them. This seems entirely unnecessary as these lights have both Bluetooth and wireless support so you’d expect that if they are having server issues on their end you would still be able to control them through Bluetooth but nope that’s not the case. I now have a set of lights that are stuck on until their server comes back online and lets me turn them off.ChrisMar87Version: 1.4.45

Another friggin appJust integrate with HomeKit for goodness sake..NorthpVersion: 1.19.1

Expensive and not operating correctlyTwo strings plugged in together - one follows the hubs space instructions while the other half has gone rogue and chooses when to come on, turn off, and what colour patterns to follow. 2 lights in the middle can’t be bothered and do nothing like either string (completely on their own agenda). Would be comical if they weren’t so expensive. Complete waste of money..Ottawa S.P.Version: 1.21.1

Works only when it wants toThis app works when it wants to. It can't connect to my smart outlets. This product is quite useless if it only works 40% of the time. Not sure why this is happening..DomdronVersion: 1.21.1

Application qui ne fonctionne pas bienLa modification des horaires marche une fois sur trois.Zora58Version: 1.21.0

Home app by apple integrationHOW LONG ARE YOU GONNA DO FOR APPLE WATCH THAT WE HAVE BEEN WAITING FOR ALSO HOME APP ? STOP MAKING DELAYS , wish you do that and make on Apple watch , interface perfect ! but wish intergration to Home app ..Tester275Version: 1.21.0

This doesn’t work!!IT DISCONNECTS EVERY FRIKEN MORNING AND ITS REALLY HARD BECAUSE MY LIGHT WONT WORK AND I LIKE THIS it helps me but PLS FIX THE CONNECTION PROBLEM!!! pls?.Bella❤️❤️❤️❤️❤️❤️❤️❤️❤️Version: 1.20.0

No support for Canadian customersI bought the eco smart colour changing light for my patio. While testing I programmed the bulb to turn on and off automatically. After testing I deleted the auto program and it shows that I have nothing programmed BUT, it continues to turn on and off automatically. I used live chat to get to a live agent that advised me that he couldn’t assist Canadian customers. The Canadian site has no live chat option..Grateful for sobrietyVersion: 1.19.1

Turns on at random timesHave had this product for one week and twice I’ve come home and found the light on when I’d had it off on the app from its last use. Not impressed..ShadgsonVersion: 1.19.1

New update broke schedule feature for outdoor plugsI have two outdoor wifi plugs from Home Depot that use Hubspace to run. Everything worked great until the latest update. I can still manually control the plugs and use the timer feature, however the schedule feature (the main reason I use these) no longer functions. It does not turn the plugs on or off at the scheduled times despite full resets of the devices and app. I can set up automations in Google Home but they don’t allow me to control each switch (I have duals) independently, which only Hubspace does. Hoping this can be patched..DoublerdoubletVersion: 1.19.1

Change light color?Why can’t I change the colour of the light? I upgraded the original remote to the remote that I can use with the app, but I now can’t change the lights color. The new remote doesn’t have the light colour and the app doesn’t have the light color. Did I just completely lose the ability to change the colour of the light?. The original remote had this button..HrdwdmrblVersion: 1.19.1

App no longer works with GoogleAs of today devices unlinked from google. Tried to re-sync the app and it says something went wrong. Native app works fine but integration is gone. App is now asking to login every time. Doesn’t log in and says something went wrong..Lip911Version: 1.19.1

App has become unusableWhatever the last update was has bricked the app for me. My device won’t work. Won’t let me delete it from my account anymore. Won’t let me search or connect to a network. I’ve delivered the app and re downloaded it and hasn’t changed anything. I don’t know what else to do. Regretting my purchase of this cheap garbage device now..RsnxwVersion: 1.19.1

Worst experienceIt automatically change colour even when i put on certain colour worst experience.Nav9595Version: 1.18.1

MehThe app takes too long to find the bulb. You can also hear the bulb humming when it's at it's brightest..Grizzwald78Version: 1.18.1

Ceiling Fan from Home DepotApp simply does not work.DonnielearyVersion: 1.18.1

Crappy light bulbI bought one of your colourful light bulbs from Home Depot and it sucks. The app says that the light is offline, even when it was on. I have had to remove the bulb and add it back 3 times in the span of 4 hours. The app would not let me change the colour of the light saying again that it was “offline”. This bulb is connected to the best wifi I have and still has these issues . For the 16 dollars that the bulb cost me, 1 star is the absolute best I could give this product. I would not recommend that you buy one of these or use the app for it considering the problems with it..TerriblelightbulbVersion: 1.18.1

Cloud connection neededAny smart home solution that needs an active internet connection to work, is an automatic 1-star for me..AjmasVersion: 1.18.0

Do not buyTerrible product, does not work as product describes, and the light turns on and off by itself. Do not cut it, once you do it stops working. I’ve bought two hoping the first was a fluke. Don’t believe me? Go ahead and cut along that dotted line there. Where you cut is where it will light up to. Also, my TV remote also controls the lights, turning it white then green with the volume button. It’s super cheap, don’t waste your money..Crismson027Version: 1.16.1

App is super clunkyTurning on a light takes several minutes for it to appear “online” in the app. You can group several bulbs together as a room but to create a schedule, you have to apply it to each bulb individually. Super annoying for chandeliers..Thetechgirl101Version: 1.16.1

Only 1 single userOnly 1 of your family members could have the control over this app to the device. Don’t waste your money..Hsui70Version: 1.16.1

Power barIt’s only been hooked up for a week and already needed to be reinstalled..Pac56778Version: 1.15.13

Cannot loginAlexa sometimes disable the skill and have to login via Hubspace. But there is always issue with the login it always shows “503 server unavailable” please fix this problem.TokyotalesVersion: 1.15.13

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