Unmatched: Digital Edition Customer Service

Unmatched: Digital Edition Positive Reviews

Hang in tutorialI’ve currently arbitrarily given this a 3. The tutorial hung when it asked me to “Tap the EXCALIBUR card.” I’ve tried to report this directly to ACRAM but the message form continues to fail. So both the support web site and the game have issues. Hopefully both will soon be rectified or maybe someone can tell me if I’m doing something wrong in the tutorial. Updated to a 4 (really a 3.5) mainly due to quick response by the developer. The game seems to play well (I don’t know the board game). The interface is pretty clunky and at times the images can obscure the board. The size of the fighter’s bases can be so large as to make seeing the underlying space difficult. Additionally the online interface has issues. I play mostly async. It’s cumbersome to re-establish your game. Additionally if you don’t exit the online section before ending your session, when you come back you will either be plunked back into the starting menu, or if you are still in the online section if you try to go to lobby, it will crash. None of these are terrible but should have been identified via beta testing. I assume live online play is cleaner..Grinner6Version: 1.0.1

Great with some issues.I love playing the board games with my family. It has been an amazing chance for me to spend time with them. We all decided to get this digital version, so we could practice in our free time. While the digital version is a lot of fun, I found many bugs/issues with the game as I play. The biggest issue happens when the AI Dracula is playing. It will unpredictably stop the game and send to a loading screen. From there, it reopens the match but it won’t allow me to play the game. It gets stuck on the loading map and the AI won’t finish its processing/decision making. This happens with other characters but it stands out most with Dracula because it happens almost every game. The game will only function properly if Dracula is not played at all. Other than the bugs, this game is great..Luke-LegerVersion: 1.1.2

Not quite up to par with the board gameSo let me start by saying I’m a huge fan of Unmatched and I love the board game. As far as quick two player board games this is one of my favorites. So I was naturally excited for the mobile adaptation, however this doesn’t quite stand up to the legacy the board games built. First off the game comes with only 4 characters and two maps. Anyone who has battle of legends v.1, this is all it comes with. For $12 you can add a season pass which comes with 8 more character. A little thin at release but I have no issue with the pricing on the season pass. The real problem of the game comes with the lack of a human vs human mode locally. How can the mobile edition of a two player game not offer a two player game? They really need to add a 1 vs 1 local mode. It seems like a obvious omission that makes no sense. The other issue is the online… it’s 2023 online systems are bad as unmatched digital edition shouldn’t still exist. The game makes you join other lobbies or host your own, the problem is people are idle and the pace rate online is dirt slow. There needs to be a timer because people take serval minutes to move or just go idle and there’s no timer. There also should be a quick match mode that just pairs you up with another player as opposed to having to join a lobby then picking a seat then … it’s a slow and tedious online that doesn’t need to be. All in all this digital edition is a disappointment, I can’t go lower then 3 (although it really should be) due to how much I love the board game. This digital edition desperately needs local 1 vs 1 and a streamlined online system..Toad BrigadeVersion: 1.0.1

Love the game. Has some issues.I have played this game quite a few times. Started off strong but recently it seems that there are some issues. I usually use Robin Hood and during some battles he has taken multiple hits while using a scheme card. Also several times my opponent has been able to skip my turn and cause massive damage without being able to defend. Still lots of fun, but I have a horrible win lose record. Lol..Hood fan.Version: 1.0.7

Loving it, but it needs work! ASAPAfter playing a few hours, I had a few good matches where everything worked fine. But I also had several moments where halfway through a match the game would abruptly crash during an action such as attacking or defending. I would attempt to reload the game and resume the match, but it crashes at the exact same point over and over again. So I have to start a completely new match. Which is not fun at all knowing it could just crash again. Also the UI is very clunky and things feel to overlapping at times. I absolutely love the board game, so I have high hopes for the digital edition. Hoping they get everything sorted out soon.Reesea16Version: 1.0.4

Love it but buggyUpdate. Great developer response. They obviously want this game to be perfect. Honestly with how some things are a little confusing. The reports I have made so far has been my misunderstandings of how things work I cannot recommend this game enough if you have any interest in this genre! Upgrading to 5 stars. I adore this game and will change my rating to 5 stars once bugs are patched. I have submitted three bug reports so far, none of them game breaking. I have found more minor ones, but am too lazy to report every one. I dont work for the company!.DarknightkcmoVersion: 1.0.4

My Favorite Board GameMy favorite board game comes to mobile! And so out the window goes my work productivity! Thankful to have this great game in my pocket at all times to log a few turns with buds whenever I have a moment. This is such a great way for me to play with some friends who live across the country. The transition from board to digital isn’t seamless but it’s about the best you could hope for, I think. Which is to say it’s still fun and easy to pick up. The digital animations and the new skins are neat features in the app. Can’t wait to see more heroes added!.J. KatsanakisVersion: 1.0.0

Pretty good, wish there was moreThe game plays well and I haven't run into any bugs yet; however, I would like it if the scheme cards were shown for longer so they could be read, maybe just two or three seconds. Also it'd be nice if we got characters and boards from more sets, like Legends Vol. 2, and Houdini & The Genie..Dr doofenshirtzVersion: 1.2.1

Excellent Board Game!This game is very addictive, and I’ve already purchased the season pass. The tutorial has some bugs (in the second tutorial, for example, as it tells you to play Excalibur, you can’t. You can hold the card but you can’t play it), but other than that the game is amazing. Straightforward to play, but there is clearly some depth there as well. Definitely worth the purchase!.JkeitzVersion: 1.0.0

Good game with one major missing pieceThis game is a lot of fun to play and has a lot of tactical depth. However, it doesn’t have local pass and play so I cannot give it five stars. There is no realistic reason for why pass and play would not be included except corporate greed. Most board game apps have this as a basic feature at launch which makes its exclusion puzzling. Board games are made to be played with others and not including pass and play feels somewhat predatory and anti-consumer..Ksweeney25Version: 1.2.1

Still CrashingThe game itself is great, app needs more work. It is still crashing during attacks - for me it’s when the opponent attacks twice in the same turn. Pretty consistent crashes, in multiple games. Crash persists at the same spot even after reloading, killing the app then reloading, and power cycling the phone. Had to start a new game which is a bummer. Hope this gets fixed soon so I can enjoy the game without crashes..Apricot SunriseVersion: 1.0.8

Great Mobile Option for UnmatchedI’m a huge fan of the board game and love having the option to play on mobile. This game supports cross platform play and is well implemented adaptation of the tabletop game. The teams at Restoration and Acram have put a lot of thought and effort into this digital version and have been very responsive to feedback. Highly recommended!.FPVersion: 1.0.0

Updated Review: Top QualityI originally reviewed this as a 3 because of a bug in the tutorial. But I decided to skip the tutorial. The game comes naturally, and is another example of Acram's stellar workmanship. Glad to have another gem in my collection. Between them, Dire Wolf, and Asmodee, every night is family game night. (Against a family of bots, but yeah).Lester K ChaykinVersion: 1.0.2

Great but want more characters !!!I would like them to get all of the current Unmatched characters in an update… but the app does work very well.Big fan1889Version: 1.2.1

Mostly fun, some game breaking bugsI had 2 big issues with the game: 1. If you press the green checkbox at the end of your turn before bigfoots ability box is displayed, it will be stuck on your screen and you can’t click anything 2. It’s really tough to see which zone each fighter is on… why not display that info somewhere?.TaysteaVersion: 1.2.1

Excellent version of an incredible gameOnline works flawlessly. I wish you could stay in game after the match ends to discuss, or view the cards/board to see what other moves you could have done to learn for the future..LopanknowsVersion: 1.0.1

I need moreI love this game and use it to see the results of potential match ups and/or practice while unable to play in real life. I love unmatched very much, I own almost every physical set, and wish I could test the newer sets here.Plausible_perishVersion: 1.2.1

MehRiddled with bugs. Once Sherlock was added, a lot of the switch places with x fighter glitches. Additionally, playing locally, AI bigfoot constantly moves around when trying to decide a maneuver. Sometimes it takes 5 minutes, other times he just keeps moving place to place and doesn’t decide on a spot and locks the game..BigDaddyDZLVersion: 1.0.7

Great SeriesI really love your board game and I was excited there was a digital version, but it’s hard to read the text on my phone. Is there a way to have a zoom in feature?.Okcupid makes people sadVersion: 1.2.1

Fun When WorkingFantastic adaptation of the game, when it works. Recently has had a major bug that crashes the app between moves in online, or when you move to go to the lobby in online, or just randomly when playing against the AI offline. Definite stability issues..ChidwickVersion: 1.0.2

Some characters need balance changes and game crash.Since this is a digital version it’s possible to make bad characters better and good ones balanced. Balancing the characters would probably attract more players to the digital version. Game crashes after match Other then that it’s a great game..Mega catuabaVersion: 1.0.1

Update neededFirst game app i have ever seen to not include additional human option to ai human battle in local play, no pass & play options current 2023..>amo<Version: 1.0.6

Great translation of tabletop version.Haven’t explored higher AI difficulties or multiplayer but this seems like a must try for board game fans..Justin1083Version: 1.0.1

Great adaptationJust needs the newest sets!.BaskingLizzRdVersion: 1.2.1

No local pass & playIt seems like the only local options is vs AI, which is a bit of a bummer that there’s no option I can see for pass & play..ChabotnickVersion: 1.0.3

Stars and StripesSo when are we going to get the new release?!💪🏼.AdriOntVersion: 1.2.1

Great GameI have many expansions of the the cardboard version of this game. Unmatched is one of my favorites. This is a very good port..IphoneusernewVersion: 1.0.3

Unmatched is still very Buggy.Love the game but am having multiple freezes towards the ends of games. Particularly games w/Dracula, Hyde, and Arthur..JoahdaveVersion: 1.1.0

NEEDS MORE HEROSLove the game but there needs to be more hero’s added. It’s getting super stale and in the real sets there are so many hero’s to choose from! PLEASE ATLEAST ADD VOL 2!!!!!.Crazyman247Version: 1.2.1

Well doneA well designed adaptation to Unmatched in app form. Great music, gameplay, and UI. A few things to note for the developers: I would like to see features such as 2v2, but you can control both heros rather than just one hero with an AI on your team. The interactions and AI for the invisible man could also use improvements eg. If I am playing invisible man, the AI never moves my fog tokens when my cards allow it, and when Im playing against him, he hardly plays on/around his fog tokens. Little red AI feels a little “dumb” as well when playing against her. Overall very good work though..N123umbers67Version: 1.1.5

Not too badDecent game. Got the seasons pass from day 1 but it still has not released all the other heroes. Text is small on the phone, which is to be expected. Need the DLCs as promised.The-review3rVersion: 1.0.6

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Unmatched: Digital Edition Negative Reviews

Just Too BuggyI have a lot of board games. Unmatched is my favorite of them all. I play it with anyone willing, I watch videos, I look for all the clues and spoilers as to what’s coming in the next sets…I love the game. This app though, seriously disappointing so far. On launch I immediately bought it and the season pass. Since then it’s just sadly been one disappointment after another. Each new character that comes out is basically unplayable at launch and patch after patch still can’t seem to fix a multitude of things. The vast majority of my games end in the game crashing or freezing or the AI on “hard” doing a variety of nonsensical things that make it not fun. And I would play with my friends instead of the AI, in fact I got it to do so and encouraged all my friends to get it. I’m sorry I did. I’ve barely completed any games, they are disappointed with me at the waste of money, and unless they have an IPhone, I can’t find even find them to play. It’s supposed to be cross compatible but it doesn’t work. The app looks beautiful which is why I give it two stars, and I so badly want it to be good, but after waiting and waiting through delay after delay for it to launch, then waiting and waiting as bug after bug is fixed… I think I may be giving up on it. Maybe I’ll come back in a few years and see if it’s better. Sad day for this massive unmatched fan..Byrdie93Version: 1.1.3

Super BuggyI love the physical game, so this is not a review of that. This app is incredibly buggy. I commend them for pushing patches out so quickly, but honestly it feels like we are going backwards. There are now more gameplay bugs than there were at launch. Medusa is barely playable because her versatile attacks can’t be used by her (only her Harpies). Alice frequently changes size for no reason or uses the wrong size ability (based on the mini shown). Sinbad’s journeys work sometimes but not others (cannot see a rhyme or reason when it works or not). Online gives you lots of options, but it is easy to get kicked out of a match, and once out, you cannot get back in. That’s tricky, but I hope they get that working sooner or later. Finally, I think they needed to launch with what the “Season Pass” will eventually bring. Four relatively simple heroes is a pretty bad experience considering we’ve already paid for the app. And those that go for the season pass already have access to some much stronger heroes (and depending on who you ask, possibly the absolute strongest hero) in the game. Edit: Thanks for responding devs, though honestly it just make me even less likely to play the game. First, I never said I enjoy Unmatched Digital. In fact, I hate it. Secondly, when I posted this a month ago, I *tried* to submit reports using the feedback tool, except after 20 tries or so, not a single one would successfully send. Downloaded patch just now, tried again, still cannot submit feedback. I can play the online portion (awful bugs permitting), but cannot submit feedback. I don’t think I will try it again..Lil PipsVersion: 1.0.8

Not at it’s full potentialIt’s a great digital adaptation of the board game and I commend the effort. But as some have some there are a few game breaking bugs which I appreciate that they are working on. However I feel the biggest problem is the lack of push notifications or badges for non live games. These rarely work, and obviously it’s hard to play a game if people don’t know if it’s their turn or forget about it..AnbuGaidenVersion: 1.2.1

No QA done, buggy & crashes A LOTDon’t buy this garbage, go play the board game. I’m surprised Restoration Games hasn’t pulled their product from ACRAM and completely redo this game with Dire Wolf or someone else more competent with testing. Every other game crashes, and sadly, the design team is clearly where the money goes but none into s/dets or qa. Be prepared to pay for this game and now you’re working for ACRAM submitting bug and crash ticket again and again..Lumpy Past from 1906Version: 1.1.4

App needs a LOT of workI’m big fan of Unmatched, but I’m pretty disappointed with the app. The game crashes rather consistently, and some cards like Dracula’s “Do My Bidding” don’t activate properly. It’s a real bummer to pay for the game PLUS the season pass and have such incredibly limited functionality..JJCOLLINS12Version: 1.0.8

2v2 vs 1v1So I’m playing against medusa in a 2v2 and I kill her but she still gets to play her harrpys?!?? Then when I use her in a 1v1 I think oh okay they give us a second chance but nope. If you die as Medusa you lose the game! This is so confusing! Once you lose your hero your sidekicks are out too!.Greendragon0204Version: 1.2.1

Can’t play tutorialI’m stuck on the attack screen and it just hangs. Probably delete for now and maybe come back later, disappointing.BlkdymndVersion: 1.0.1

Wait until they fix it don’t spend money.Can’t hardly read cards. And tutorials get stuck so you can’t even learn how to play the game. In the first tutorial you get stuck trying to get Excalibur..RileyradVersion: 1.0.0

Doesn’t work with M1I’ve been trying to get this to run on my M1 MacBook but no luck. It’s possible the developers are blocking it on purpose. Regardless, if I can’t run it on my MacBook, then it can’t earn more than one star..Gear7Version: 1.0.7

Game is great- app is notWish this was better! They need more updates and to fix a ton of glitches..David Mika Jr.Version: 1.2.1

OverpricedI shouldn’t have to pay 11 dollars just to play the full game. Either make the game 11 dollars or just give us the full game for free..The unknown ratingsVersion: 1.2.1

Broken TutorialWow. I bought this because Acram sent me an email telling me about their new game. The tutorial is broken from launch. Not a great sign..Kim Jong IllestVersion: 1.0.0

SadExtremely buggy..Wasiii512Version: 1.0.8

Charged me nearly 4X when purchasedListed in store at $5.99 but when I purchased it charged me $19.99.NotDeanLVersion: 1.1.8

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