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Shell ORCA Customer Service

About Shell ORCA (Shell Information Technology International B.V.)

The ORCA collector app (Offline Remote Capture Application) is a simple tool to help collect well site data. Authorized users with an internet connection can download from online systems a set of data collections or tasks that are applicable to their role or assigned to them. Data can then be collected or recorded on a tablet or handheld device while working without a network connection. Where relevant, pictures can be attached as supporting data/evidence.
Collected data can later be uploaded to online IT systems at a time when network connection is available.
By periodically authenticating while a network connection is available, the set of required tasks/data collections kept up to date, in-progress work is backed up online, and completed data collections are uploaded and made available to online systems. Completed data collections are held securely in your collector app until you choose to remove it.

Using ORCA requires an account set up in Shell’s Identity Management System and registered with PingID. The PingID app must also be used to enable user authentication.
CategoryProductivity
Release DateAugust 26, 2022
Latest Version2.2.0
PriceFree
Age Rating4+
CompatibilityRequires iOS 13.0
Last UpdatedOctober 1, 2025
Size35 MB
Supported Languages (1)
English

What's New in Shell ORCA (v2.2.0)

UI enhancements to Adhoc functionality
Various Bug fixes

Shell ORCA Contact Information

To reach Shell ORCA customer service and technical support, use the official channels below. For the fastest reply, choose the developer's official website.

Company NameShell Information Technology International B.V.
Company WebsiteShell ORCA Support
Company EmailComing soon...
Customer ServiceComing soon...
Social MediaFacebook / Twitter

Shell ORCA Subscription, App Deletion & iOS Support

How do I cancel the Shell ORCA subscription?

Open Settings on your iPhone or iPad, tap your Apple ID (your name) at the top, go to Subscriptions, select Shell ORCA from the list and tap Cancel Subscription. Cancellation takes effect at the end of the current billing period; you can keep using the app until then. See Apple's official subscription management page for details.

How do I delete the Shell ORCA app?

Touch and hold the Shell ORCA icon on the Home Screen, choose Remove App and then Delete App. Important: if you have an active subscription, deleting the app does not cancel it automatically - you must first cancel your subscription using the steps above.

Shell ORCA purchases, refunds and billing issues

Report billing or refund requests for Shell ORCA through Apple's Report a Problem (reportaproblem.apple.com). For the app's own technical support and contact, use the contact information above or the Shell ORCA App Store page.

Shell ORCA Positive Reviews and Ratings

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Shell ORCA Negative Reviews and Ratings

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Shell ORCA Screenshots

Shell ORCA iPhone Screenshot 1
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