HBO Max: Stream Movies & TV Customer Service

HBO Max: Stream Movies & TV Positive Reviews

HBO Max you came through for me 😉I’ve had HBO Max for year’s. As, a matter of fact HBO was our first paid channel through cable TV as a kid back in the 1980’s. Back then it was magical watching Superman on television without any adds. I have to say I got that same feeling tonight watching one of the Final Four games. We are now retired and on a fixed income and it broke my heart after religiously watching the sweet sixteen the past few weeks on mainstream TV. Times are hard so these games are our major entertainment and of course I don’t mind the commercials to be able to see them. You might be happy to know out of the two paid channels we have, you’re one of them.I hope you continue to give people like us the simple joy of watching and cheering on exciting sports of college, professional games such as baseball, football … thank you for your consideration Have a good evening, I did Toni Garcia A happy customer.Big T and the RockoutsVersion: 3.5.0

New update has many bugsHi, I’ve had hbo max for a long time now, but ever since the new update to max, it’s had a lot of bugs. Before the update I’d finish a series and be able to restart it from the start without playing at the ends of episodes. Also while it goes to the next episode, as well as starting from the end, it wil now sometimes close the app on the tv out. Additionally, it won’t save series under currently watching if they had been watched before and when restarted it still doesn’t save it. Not sure why these bugs are now here but hope they get fixed soon. It’s become almost impossible to watch as well as a lot of the cartoon series are being dropped and some missing episodes. Like Clarence is now gone and regular show is missing episodes. I thought Cartoon Network was bought out by whoever ultimately is over the Warner brothers shows but now they are disappearing after getting them so that doesn’t make sense. Not sure why but hope all these problems, and series get back soon. Thank you, I really appreciate it..ComanflashVersion: 1.0.2

Mostly Hit, Unfortunate Miss..I see plenty of reviews complaining about the app not loading or installing on tvs and crashing tvs along with crashing other apps.. for me personally, I have two tvs, a Hisense 55” google tv and a Samsung 50” google tv that when I opened the HBO Max app I was prompted to download the new MAX app which was downloaded and installed on both tvs just fine. Both tvs opened the app with my account Information already switched over and logged in, both tvs had all my profiles on them ready to select and open just fine, both tvs also play everything in the content including the new SHAZAM movie. It is also nice having quite a bit of added content from Discovery+ to view as well, however my one gripe is that the Samsung tv does run really slow in the app and the quality constantly suffers due to that, in movies and/or tv shows even though that tv is newer, higher quality and closer to the WiFi router. Otherwise no other complaints so far. Happy viewing!.RaceReady247Version: 1.0.2

MAX vs HBO MAXThe previous HBO app was wonderful. I don’t like anything about the new app, aside from it having all HBO content. Which is also a part of my problem with it. To much content. It just doesn’t seem very well organized to have to navigate through SO much content that I have no interest in, before I stumble across something I want to watch. I think the fast forward/rewind in 10 second increments is extremely slow, compared to other apps and including the old HBO, which was great. Not sure if it’s do to all the additional media, but it’s just very slow. I also do NOT like that the progress bar only shows time remaining in a program, as opposed to also including time watched, like it use too. I also get a lot of blank black screen issues if I fast forward. A program will start just fine, but if I fast forward through the opening credits, only the audio will work, as the video just drops completely out to a pitch black screen. That happened on Very Rare Occasions on the old app, maybe once a month or longer. With the new app it’s almost daily. So I constantly have to reboot my Apple TV device. I suppose it could be a compatibility issue with the Apple TV, but the old app didn’t have that problem. Those are just a few issues I have with MAX. I wish I could go back to the old HBO MAX! Disappointing.Disappointed Customer 2003Version: 1.1.1

Ads on top of ads….Not a bad transitions from HBO Max to max. Really the same app with a different name in terms of functionality. My biggest issue was the decision to put pop up ads, asking to stream another show or movie, on top of the content you just decided to play. Even more insulting to your intelligence is when this pop up window is blocking a preview for another show or movie that is playing before the content you selected. It’s an ad on top of their own ad, all from the same company. Why would I change my mind and stream something else after I have already made my choice? Please remove these pop up ads of give an option to turn them off. Also, interface elements do not disappear when content is playing. The 3 dots and the line across the bottom of the screen do not disappear after a few seconds, as they should. Other video apps handle this fine. Sometimes event the time and date stay visible..KriegrwVersion: 1.0.3

The content is top but issues with the interfaceI like the idea of the app it works OK. However, I have a couple gripes. It doesn't work well off-line when I'm on an airplane. I find I need to connect my device to the Internet just so Max will start working and allow me to access my downloads. Otherwise, the first thing I get is not connected to the Internet or something like that. The user interface is OK but compared to some of the other ones, Netflix for example it could be better. Why are my items not the first thing I see. I know you want me to watch some new stuff so you put recommendations of the top but I find that irritating I want to go right to where I left off. Having said that when I get to where I left off, it's not showing me the current show. I'm watching. It's not even showing me the last show. I'm watching. It's showing me a series that I finished a month ago as the first choice to continue watching. Makes no sense. Your app also doesn't sync well with what I'm watching in general if I'm watching it somewhere else it doesn't always show up in your app as the most recent thing. Just continue watching two shows ago. All these streaming apps need to focus on me and user what I've selected to watch what I'm actively watching should be the first bucket of things I see..ChuckyarlaVersion: 4.8.0

Organization system needs work.I know it seems harsh docking 2 stars for organization but I haven’t fully explored the rest of the app so I don’t know if there’s anything else wrong. Anything else I might politely object to. The reason I haven’t fully is because from what I can tell it just has “tv”, “movies”, “hbo”, “new & notable”. Whereas the old HBO Mac organization and menu format was more extensive than just the standard Netflix-esque “we’ve separated tv and movies, now scroll”. The things mentioned in the app description at the time of this comment was, not necessarily in this order, “DC Universe”, “Harry Potter”, “Food Network”, “Magnolia Network”, “TLC”, “HGTV”, “Adult Swim”, and “HBO”. However, it’s only “TV”, “Movies”, “HBO”, and “new”. Where this is going is. Is there a way to separate all of those networks/franchises and other stuff (like cartoons and other stuff) in a tab system similar to the old one? Like how other apps and the old version did? Not the same obviously, but similar. A new app doesn’t mean everything has to be different..EearVersion: 1.0.1

Trees, and other entanglementsI’m 54 and a huge film fan of all genres except horror movies (due to 1970 & 1980’s, I had a brother 4yrs older and was watching movies I had no business watching), I’ve watched thousands and thousands of films in my lifetime and possibly at least a thousand documentaries. This movie has just catapulted to my ultimate favorite film of any genre! I’ve just finished it and it’s already on my favorite list and is after this review is being the 2nd downloaded movie on my phone. I accidentally deleted 3 other movies that someday I will get back. Also from my top 5 movies. Everyone needs to watch this movie at least once. I’ve changed my view on a major company, learned about a place I now want to be my next vacation, learned about some amazing human beings and their ultimate passion and life’s work. It takes you through every emotion Beautiful amazing work. THE BEST MOVIE EVER!!! This deserves an Oscar which unfortunately may never be recognized in this dog eat dog world. My congratulations to filmmaker and director Irene Taylor. I’m not sure if I’ve ever seen your work. I will definitely be on the lookout for your film regardless of genre although hoping that you can top this and give me a new favorite so that you’re work is 1 & 2. A film buff since I was able to understand that I was watching a movie!!!! SRB AZ,USA.PhenixazVersion: 2.5.0

Improvement neededI have subscription through AT&T and constantly get signed out. Better instructions needed to sign in again if account was already connected to MAX. When trying to connect through provider, kept getting message that subscription could not be found or taken to a screen to set up account with no other options. When trying to set up account, then told email already exists and to verify email. After verifying email, taken to profile screen which will not work except to add a new profile. None of the profiles will activate and cannot move past this screen. After several attempts to fix (delete & add app again, restart device) I decided to try to sign in again with MAX account & it finally worked. So apparently once you create a MAX account, you should be able to login and not have to go through the provider sign in. Why their customer support can’t tell you that I don’t know, but it is SUPER frustrating!.PhoenixAsh203Version: 3.1.0

Problem with ads and captionsIt seems that whenever there are captions on,, the video player will freeze the frame at the time of an ad, but it will continue the subtitles. After about 2 minutes the frozen frame, will turn into ads, but the video interface will reappear, allowing me to forward through the ads using the 10sec skip. But after that,, the timing is lagged, allowing me to skip every other ad in the video. The interface free freezes up (only allowing me to pause/play) but will continue playing the show. Then once ads appear on-screen, the interface is fully accessible, allowing me to use the 10sec time skip. Quite frankly I’ve been able to take advantage of this bug… only having to sit through one ad per show. So either way, if it’s fixed or not, it doesn’t matter to me..Jon.,AVersion: 5.2.0

OofThis is one of my favorite networks and I’m mostly reviewing the app for TV, not mobile devices. Since the transition from HBO Max to Max, everything I watch through the TV app has been sticky and glitchy. For example, I’m currently watching a show. When I hit pause, then play to start again, the show reverts to the very beginning or goes back three scenes, instead of picking up where it left off. It also freezes and crashes on a very regular basis and sometimes doesn’t remember shows I’m watching so I can continue watching them.. I hope this is just all part of growing pains, and that the current bugs will be squashed as new versions get updated. I’m also so bummed that I can’t choose my own avatars. I used to have cute photos of the users in my home and now I’m being forced to select from cartoon characters that I know nothing about..DinaLoveVersion: 2.0.0

Audio descriptionAre you description is missing on a lot of items you provide. We love to stream this service, but due to the lack of audio description we are forced to other places. Ourselves and other Blind people have discussed multiple times about leaving this streaming service for something more like Netflix due to the options available with audio description. My fiancé and I also love to try and watch new things but every single time we look for a show on this platform, unfortunately do not have enough audio description options as most of the shows we pick lack that option. with all that being said, the shows and movies that we do know, we do love to watch on this platform. So I still gave a four star rating because the content is really good however, to get to that star, I would like to see a little bit more description provided on the content..Audio description12Version: 2.5.0

The greatest update of all time, only god himself could perform such a miracleThis app has changed my life, as if Jesus touched his soft warm hands on my shoulder and fixed all my issues. I love the fact that the shuffle button has been removed. At first I was mad, as the only thing I watch on HBO…….WAIT IM SORRY! The only thing I watch on MAX……is South Park. That’s it. I’ve seen every episode multiple times and my depressed autistic husk of a body needs familiarity after suffering through the day. But you know what? Screw it! Lets make using this app more inconvenient and remove a cool feature for no reason! That is Steve Jobs level on innovation . Whoever’s GENIUS thought that was deserves a raise and a nice back running because GOD KNOWS HES HAD A STRESSFUL WORK FILLED DAY! This is the best thing man kind has ever created it truly is a work of art and I LOVE MAX. MAX IS MY FAVORITE. MAX IS LOVE, MAX IS LIFE! I PLEDGE MYSELF TO YOUR TEACHINGS MAX,.Beeyoth2Version: 2.2.0

Y’all had something and then you ruined itWhy did you do this. HBO max was leagues ahead of all other streaming platforms, and not just in terms of content but in terms of the interface design. For some reason y’all took out the little things that made it great. Seeing the writing/producing/directing credits underneath an episode, being able to click on a specific episode and it having its own page, custom profile pictures, genres of movies having their own pages (now you have to go to “movies” then you scroll around until you find the genre you want). Y’all even made the color scheme more basic and lame, PURPLE WAS SO MUCH BETTER. And on top of all this you removed the HBO from your name which is just stupid. I just don’t understand how you can have a perfectly find product then just ruin it for absolutely no reason. Companies need to realize they don’t need to make meaningless changes every 3 years, everyone was fine with HBO max..Zaza6199Version: 1.0.2

Max is chillChill app. Good shows on here. Dumb name. Why build a brand name (hbo) for like a decade and then drop the brand part of the name for just “max”. Makes it weird to refer to it now cause everyone knows it’s just hbo. Anyway the app is pretty good besides a little lag on the skip buttons, some weird self advertising at the beginning of each episode, and just random junk I have to skip through. Like every episode it says “stick around after the show for a look behind the scenes” or something. Put that somewhere else I don’t care about it 😭. It’s like a 15 second clip to that I have to use the aforementioned crappy skip buttons to do. Like if I was watching on a tv I wouldn’t want to have to pick up the remote every new episode. Here’s an idea hbo. Add settings where you can turn on “auto skip intro” or “after credit show”. I bet every other streaming app would follow the example..MaxtimusVersion: 4.10.0

Good but not greatThe shows that HBO used to put out were top shelf, but now a slight creep of “wokeness” has begun to creep in. For example, why make the Velaryons black?? Especially since the books clearly describes them as having pale skin, platinum blonde hair, and violet eyes. There are other instances where you have gone astray as well. If I book is highly successful, then it would be good practice to try and stick as close to that narrative as is allowable. The interface is another cause for complaint, far slower than Netflix, which is undeniably the gold standard when it comes to user friendly interfaces. However, I still get to enjoy a backlog of incredible shows and Max is great at purchasing movie rights to some very good movies. So, for now it is worth the $170 a year. Stick to story lines rather than getting to clever by half and avoid inserting race and controversy where it sticks out like a sore thumb..SPQR_IVVersion: 4.10.0

Good, but having playback problem with adsHBO’s MAX is that streaming service constantly in my needs—it’s good. There’s one complaint and it’s ads playing at the wrong time—sometimes it’s when an ad-free stream has been promised after the start, and other times it’s after ads have already played throughout the stream and they reappear at the same place, though it shouldn’t, since the ads have already been presented. Ads will sometimes appear too frequently, it feels like, like only a few minutes after ads have already played and not when they’re suppose to play a few minutes after that. But beyond issues with ads, MAX provides an easy, enjoyable experience with many of the best series and movies you’ll be happy to have seen. Recommended, but please, MAX, do audiences and advertisers the service of fixing any ad errors! Thx!.MBryant#53Version: 5.0.0

Problem with the app starting at the end of the episodeTwo things that are annoying in this app. The first is that you have to tap the pause or resume button twice before it responds. That’s the minor problem. The major problem is that after watching for example Season 2 episode 3 of a show and stop there until the next episode, when I come back to the show for episode Season 2 episode 4, it is right at the end of the episode (the progress bar is almost completely to the end instead of the beginning). If you haven’t watched the show for a while, you can be fooled into thinking that you actually watched it and be totally lost. I found that this is true for the app on both Roku and Apple TV. I have to be very careful to keep track of where I am in the series or I will miss episodes. This seems like a relatively new problem that has started in the last couple of months maybe..TMAC57Version: 4.10.0

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HBO Max: Stream Movies & TV Negative Reviews

Too many unresolved bugs, the experience is not worth it.HBO Max, or “MAX”, is probably the worst streaming application out there. It has various bugs on my smart TV and also the new iPad Pro. I used to pay for it and canceled it because I can’t stand how bad the application is. Then I got access to it again because it’s now included in my AT&T membership. I’m now contemplating about switching to another carrier so I can take this application out of my life, simply because of this one issue. It happens every other day; when I open the application, I have to connect my provider from scratch every single time. This last time it was really infuriating. I downloaded a movie to watch while I’m traveling. Next, I’m traveling, and when I clicked on the application it asked me to connect my provider again. When I did it and went to downloads, it no longer showed the downloaded movie there. The funny part is the application still holds the space required for the movie, so it’s there, but I can’t watch it or delete it. I guess I needed a good excuse to delete the application altogether, and come here to write this rant. It’s a shame because I love HBO shows, but they must make their software product teams hate their lives to build an application like this..KzlsakalVersion: 2.0.0

Don’t like the app. Been adding bad content for a year or so nowThe app doesn’t allow you to see further into what is leaving, compared to in browser. Used to work on iPad in browser. They removed the option. The app also wont allow you to save some shows and movies. It is also not as easy to navigate. It also malfunctions when trying to fast forward or rewind parts. It’s an app and most apps are garbage. Don’t know why they made it app only. I also don’t want to waste space for another app. Clutter. Plus they made that awful show Velma, and never made a second season of peacemaker. One show, Velma, got the worse ratings of any show that ever existed. They say they are making another season. While peacemaker got amazing ratings. The people running this network are moronic dog crp trash. I will be canceling soon and will probably never come back as they have not added anything worth watching in awhile. Our flag means death season 2 might be worth a watch but that is is. Avenue five was a millions times better than that Velma crud. Does anyone know that the chick who wrote that ragged about sxually assaulting people on the conan show. Max wants to support that mindy puke. Nope. Go woke go broke. I hope this goes the way of bud light..NICESCUMVersion: 2.0.0

App has SERIOUS GLITCHES!Every time I stream the app on my tv from my phone it glitches. For example, I’ll put on a show I want to watch, put on an episode and it’ll work after I exit out of the app. But as soon as I turn my phone on and go into the app it completely restarts the episode of the show on my tv. I cant turn up the volume of what im watching from in the app, I cant fast foward or rewind the episode without the entire episode starting over because I entered in the app. It’s especially annoying when I turn my phone and the last app I was on was HBO so it’ll automatically restart after I enter my phone. The app has other glitches too, like not being able to turn the “read aloud” subtitles off that talk over the entire show I’m watching. Sometimes the option to turn them off will be there, and sometimes it won’t. I have great internet connection, my cache is cleared for the app, I’ve tested all the casting options on my tv, restarted my chrome casts, AND my Roku tvs, I deleted the HBO app and re-downloaded it but still the same problems. I’ve been waiting over a month for a new update that might fix these bad bugs. But nothing has changed. This app does not work how it says it should..KyaDutraVersion: 2.2.0

App has log in issuesI really liked the HBO app, it was easy to use and you could have it on your phone or tv and it would stay logged in. I don’t like that the Max app keeps logging out from every device and to log back in takes forever. Customer service asked me one to talk to my provider but that it’s not issue. The problem is the Max app. I would be watching a show and out of the blue it would crash. When I try to log back in it would display an error message of can’t verify subscription. If I continue trying to log in, it would display a message to create an account. When I do create a new account it says I already have an account and still it will not log me in. last time I call customer service, they asked me to delete the app and reinstall it. It work for that time. They told me the issue won’t return and what do you know it log me out again. Even reinstalling the app several times did not work. It’s so frustrating! I’m spending more time trying to log in to the account than watching something. The only good thing about the max app is that it has good content, that I want to watch, but if I’m going to spend more time logging in than watching then what’s the point..Maru MinBongVersion: 1.1.1

UnnecessaryThe new Max is terrible! It does NOT keep track of where you left off with a series so you better write it down, take a picture, or have a photographic memory. Also, if you want to watch a specific episode, you have to choose the episode prior to that, because it starts playing from the end of the episode you selected, and starts the next one from the beginning. For example, if I want to watch S1:Ep3, the app will play the credits from that episode, and start playing S1:E4 even though that isn’t what was selected. Very annoying! You no longer have the option to choose your own picture for your profile. I also can’t access everything on my list from the home screen. I have to use the left navigation and choose “my stuff” to access my entire list. I’m not sure what prompted these changes but the previous version of the app was just fine. These “updates” were completely unnecessary. New update: For the past two weeks, my sitcoms are speaking FRENCH! It’s not every episode though… two episodes in English, then two in French. Idk how this is possible when French isn’t even an option for language settings. I sure hope they haven’t been hacked!.Sweets776Version: 4.10.0

The Worst Version of its PredecessorsHBO Max was, to me, the best streaming platform out there. It had a great design, a pleasant user experience, and was organized better than its competition. Max is like the little sibling that didn’t get enough attention from their parents. The calming purple of HBO Max has been replaced by a God-awful blue color that hurts my eyes whenever I look too long at the screen. (Seriously you could just keep the purple? It set Max apart from everything else!!) We no longer get Hubs, which was my favorite feature of HBO Max. Now we have an ugly top menu with only a couple options. Navigating the app for the first time on the tv nearly broke me as the app kept fighting me when I wanted to navigate away from the top menu and back to the featured content. It’s honestly what I expected from the Discovery merger. There was so much potential here but it looks like Discovery wanted to rip out the guts of HBO Max and ship this as fast as possible. The result is an ugly, difficult to use mess. I have to double click to unpause content now. Peacock does that and before this app came out it was my least favorite streaming service. Also deeplinking into your shows doesn’t work on Google TV..Conner ZeuliniVersion: 1.0.2

Extremely glitchySince HBO just made me waste time now I’m gonna actually sit down and take the time to write my thought. I have no complaints about the content. By far id say HBO is my favorite of all streaming platforms when it comes to the content. However, I cannot say the same about the app itself. It is the most outdated out of all of them. It constantly signs me out from my phone, and my TV. Not only that but also, HBO is the only app that doesn’t give you an option to sign in to Roku TV through my phone. I still have to manually put my info with the remote. I did it twice and both times it kicked me back out to the sign in screen…. it takes long enough already to type in an entire email plus the password plus fixing any typos, only for it to kick me back out to the home screen like I never even signed in. So frustrating and such a waste of time. Also, the app freezes up alot on my phone. I have to close it and open it again. Not only that, but after I close it, whatever show I’m watching keeps on playing for another five seconds before it finally closes..Merlex55Version: 3.6.0

So irritating, I hate using the appUpdate: I reported it to Max using the link in the developer response before they responded to me. Not a great sign that they’re listening to any of this criticism. Original: Max also does away with the side menu hub. Now you have to scroll to get to the hubs. This is significantly less convenient than HBO Max, with its side menu hubs. Max doesn’t do personalized recommendations like HBO Max used to do. It just recommends the things it spent a lot of money on line And Just Like That, Friends, and South Park. Max doesn’t allow you to not play the next episode. If you back out of the auto play countdown when it starts, the rest of the episode will play, but the back button no longer works until the next episode starts. All the reality TV garbage I never wanted and never watch now clutters the app while browsing it. HBO Max used to be the app I could browse and find something I wanted to watch. I can’t do that in this app. Too much garbage content in a garbage layout. It also did away with the native Apple TV player, so now we have to do things like turn off subtitles when they randomly turn on and press twice to go back or forward instead of once..BorisKarlofVersion: 1.5.2

Worse than the previous appI don’t know what’s wrong with this app? The previous HBO max app had a whole host of problems, and some of them have been resolved here. However, the new app seems to have introduced a bunch of new problems. We have a TV with Chromecast, so casting the app from my phone is the only way to watch HBO on our TV. The app constantly loses its place in whatever show we’re watching. Anytime we pause the show for a bathroom break and come back, the show starts from an entirely different spot that we’ve already watched (sometimes starting from a previous episode). Then, we have to search for the spot we were at, and the scrubbing doesn’t show thumbnails of the current screen as I search. It’s a big game of guess and check, and each time I guess, I have to wait 15 seconds for the show to load before finding out if I’ve guessed correctly. Sometimes if the app is feeling especially spiteful, it will throw an error and log me out completely. There’s also no “skip recap” or “skip intro” button when casting from the phone which is just annoying. Why create an entirely new app if it’s no better than the last? Just frustrating.Saclark16Version: 1.1.1

The lack of respect for cartoons is crazy…Hi, at first HBO Max was one of my favorite streaming services. It had a ton of content that I watched consistently and it was pretty reliable when it came to the app itself. But by 2021 it’s very clear that your catalog (especially the animated catalog) needs a lot of work. Not only do you remove shows that YOU OWN for no reason, you also do it without warning which is extremely frustrating. My profile on Max is literally Gumball and yet as of October 1st, 2024 I can no longer watch the show on your streaming service. I’m aware that whoever reads this won’t be able to do anything substantial but I find it interesting how originally this service was made as a hub for all things Warner bros, and now major brands such as Cartoon Network are barely being represented. On that note, this disregard for the users of the app over the past five years has made watching the stuff that I love extremely difficult. In conclusion, just because Warner Bros discovery is losing money doesn’t mean you need to take it out on the consumers who are actively giving you money by removing the things they are paying for..Princess potato unicornVersion: 4.10.0

Whoever decided Max should be a thing needs to be fired.The whole rollout of Hbo Max’s new “Max” platform is an absolute joke. First off, on launch day Max wasn’t even available on my Roku TV. Tried to google how to make it work but the internet doesn’t know what Max is, only what HBO Max is so all troubleshooting for “max” was useless. Waited for them to fix all their disastrous errors and tried to log in the next day. All of a sudden my password is not correct and to update my password I used the web address provided on my tv screen. Each time on the web address you clicked Sign In it would take you to the App Store to download the Max app. Once the app was downloaded I proceeded to attempt sign in using the forgot password option, it emailed a link that I then updated my Password ON A WEB BROWSER!! What did I need the app for? This whole thing is completely not worth even having the service anymore and even though it’s minor in the grand scheme of life, in the moment it was frustrating enough for me to consider cancelling my subscription that’s increasing in price anyway with this new rollout. Cool. Thanks, Max. 👎🏼.Underwhelmed0Version: 1.0.2

Cancelled my subscriptionI’m tired of all the bugs and issues with this app. There’s a recurring issue where the sound will either go so low that I have to turn my TV up as loud as it will go to hear anything or the sound doesn’t work at all. When the latter issue happens, it basically kills my Chromecast’s ability to stream sound; any app I try after HBO Max, the sound doesn’t work. I have to reboot my ChromeCast and then other apps can play sound again… until I open HBO Max. The only thing that fixes it is rebooting my ChromeCast AND deleting the HBO Max app and reinstalling it. But the problem always comes back eventually. This last time I had sound for four days before it happened again. Also I’ve been trying for like a week to watch The Regime but I’ve only gotten through 1.25 episodes because the app keeps buffering every 20 seconds. I don’t have this problem with any other app. Why am I paying $16/mo for this? Just cancelled my subscription. Hopefully they can fix these issues but I don’t have much hope. I’ve been having the sound issue for months..Frozen01Version: 3.4.0

Stole well over $30 from meTonight the new episode of HOTD came out and I went on max to watch it but it wouldn’t load and kept saying subscription paused due to payment issue I went check my subscription and it said it was active until July 22 after about 2 hours of fussing with max and still not being able to stream the new episode I bought another subscription of $16 and I thought that would fix the problem but no when I clicked the app nothing changed it still said subscription paused this is so frustrating and a big waste of money!!! After being so frustrated I decided to just make a new account since max was of no help and I paid for ANOTHER subscription and then when I got to the home page it was telling me to renew my subscription! THIS IS ABSOLUTELY RIDICULOUS! I spent well over $30 in ONE NIGHT and have reached out to max several times and they completely ignored me I would live my funds back or at least a working account???? For something I paid for like hello ??? The amount of glitching and lack of costumer service is insane 0/10 for sure !.KinsleejdionVersion: 4.3.0

Max MishmashThere's a lot more stuff on the channel since the rebrand to Max, but poor layout and navigation decisions have made it difficult to wade through all the crap to find something worth watching. More is not better, it's just more, kinda like cable. (And they have removed some things.) Finally, the flashy start-up graphics ignore my iPad's reduce motion settings. They are painful to watch. Might be time to drop this app until those who thoughtlessly mandated this poor reinvention of the wheel get their act together. Update: now I'm getting emails to request participation in a survey. Are they using a new team that has no access to the years of customer interactions that went into the development of this app's forerunners? I don't like wasting my time simply because a company doesn't value the institutional memory of its previous development teams. A lot could also be improved by focusing on best practices when it comes to user interfaces and accessibility. UPDATE: I do not want CNN in this app. I don't open it for news. Yuk..Mark StonemanVersion: 2.0.0

HBO downgrade to MaxHBOMax was classy, well organized, easy on the eyes, and a great app. Performance suffered in recent months, I assume as the Max app was being developed. The blue is obnoxious. The removal of recaps of prior episodes of TV shows stinks (make it an option if you want to do that, but those recaps added so much to the experience in setting up the episode). Worst, when watching minimized, the jump to the next episode drops out the player entirely. I can literally spend 12 hours with your app playing. Switching back to the main app constantly in that time is obnoxious & HBOMax did not work that way; even more ridiculous, if I don’t switch right away, the show may start playing in the background with no player visible(!) & that next episode startup may happen immediately OR even 30 minutes later, out of the blue! The new UI is the pits - ugly color, bad organization. And you dropped the HBO name which was the best connotation there was for denoting quality. (Cine)Max has no class & never has. What were you thinking….Scs1999Version: 1.0.2

Terrible User Interface to SearchDid you subscribe for sports and news shows? I did not. But they come up first on my Home Screen. So now I am wasting time trying to search for a show that interests me. There are other streaming providers. They can not even suggest shows based upon what you have watched in the past. This is retained I formation. So what is the issue? They have mixed together many different classifications from science to children's to comedy, adult anime to fantasy to war movies in same category. I have love stories and ancient history in same category. Terribly disappointed that they are unable to get this together. An AI Chatbot would do better. They have many excellent programs, finding them is really hard now that they have combined so many different types of programs under 1 classification. I frequently give up and go someplace else. HBO used to be famous for their series. They mixed up series from every channel they carry now. They have made their streaming service as difficult as they could to watch. Very disappointing customer experience..George OrrVersion: 2.1.3

Don’t waste your time with this appI used to love HBO MAX when it was HBO max and not Max. HBO used to work with no issues, it was a smooth app to use. Since they switched to MAX (which nobody asked for) all I’m having is severe issues on my tv. MAX DOES NOT WORK ON FIRESTICK. For the past several months, when clicking on Max to open the app, the entire tv screen freezes for hours on end, can’t click on any other bottom or streaming service. This is only happening because of MAX. I’ve read Reddit forums of this happening to thousands of other people and no one has found a solution. I’ve tried deleting the app and redownloading and nothing has worked. Let alone I can’t watch my favorite shows on the app, my tv has no function as MAX has screwed up my whole tv. And the real kicker is there is no customer service number to call and complain and find a solution. Thousands of negative reviews and not one response from MAX has told anyone how to fix it or if a new update is coming. Don’t waste your time on this app, it will ruin your tv. So glad I’m not a member anymore..DjdjdjdkdjdjdjcVersion: 2.5.0

Destroyed one of the best brands of all timeI loathe this app. I wasn't a huge HBO stan but I liked it, it had a good interface, and I could always find something good to watch. Now there's a ton more content and it's impossible to find anything good. The user interface is one of the absolute worst. I'm looking at the four shows on my for you suggestions right now...2 are shows I absolutely loathe, shows I never would watch and consider it part of my personality to hate, one is a show I actively hate but not top 5 things I hate and the other is The Gilded Age that they're promoting everywhere. There's no thumbs down, no thumbs up, no way to improve recommendations. Just a massive trove of content that's impossible to filter through and they make sure the worst garbage is always at the top. I have no idea what this streamer even is anymore. There's no brand identity. It's become a few amazing high quality jewels in a vast sea of garbage and they make you work really hard to find the good stuff. Are they already doing MBA case studies on the epic value distruction that Max is?.Ltp579Version: 2.2.0

I would rate zero stars if I couldTruly such a terrible app, especially compared to the previous one. It randomly signs me out every couple of weeks for no reason. And when you’re looking at movies, there is a regular glitch where the category you’re searching through will disappear off screen if you want to look through it. By far most annoying is how impossible it is to watch almost anything you enjoy more than once, because it just decides to start at the end of episodes now. Mind you there’s no easy way to just, say, restart the episode, like any other streaming service. Or even look at what the episode is about! For anything you have to click an asterisk, which then shows you details, to then click to restart. The changes made to the app make it completely unfriendly to users. If the content wasn’t what I wanted, I would have deleted the service long ago. Fix glitches that have been going on the ENTIRE TIME! Make your app user friendly! This is the only streaming app thats this bad..JScott11129Version: 3.1.0

Latest Update Renders Casting ImpossibleApp functionality continues to get worse with every update unfortunately (using an updated iPhone 13). Casting is next to impossible: episodes will re-start randomly while you are watching them, volume will max out, and your episode progress won’t be saved. Casting also lacks a “skip intro” button which is sub-standard for streaming apps. Apart from casting, if you try to re-watch a series, or jump around episodes, your progress will not be saved under “continue watching” on the home page. This forces you to manually search the show you were watching every time, guess what episode you were on, and guess how far in you were. Extremely inconvenient. Restarting phone, signing out, deleting app, updating app, updating phone, and using different types of casting devices (smart TV, chrome cast, etc) do not resolve any of these issues. I’ll have to forgo the mobile app entirely and use the website until they fix this app….Gbulman96Version: 2.0.0

New app, same low qualityI downloaded a few episodes of a show to watch on a flight. Less than 12 hours later (after confirming that they had been completely downloaded) they were just gone. Made for a boring flight. Instead of making a brand new app with the same problems, consider fixing the issues that just don’t ever go away. The app is also eternally incapable of remembering where I am in an episode or even which episode I’m on whether I watch in on my computer, iPad, or Apple TV. This is your only choice to watch HBO shows, it’s just bad. Update: The developer reached out to offer “help” which was just a link to the downloads page. I understand very clearly that downloads are valid for thirty days after download and for 48 hours after they are started. The developer clearly didn’t take the time to read that the downloaded shows did not last for even 12 hours. Two star rating stays because this is a very badly designed and managed application..Enjoiincubus009Version: 1.0.3

Content’s great, HORRIBLE for connecting to TV!!!!I was excited about the new launch from HBO Max to MAX and seeing what new exclusive content was available, plus they have most of the shows from Discovery+ so now that’s some money I get to save each month when I cancel my discovery+ subscription. All of this however doesn’t matter a bit anymore because MAX doesn’t want to play nice with Apple TV 😡 This means that everything in my “continue watching” on the Max app won’t be on my Apple TV Up Next the instant I turn my tv on. This also means that if a movie pops into my head and I want to search it using Siri from my Apple TV, I won’t know if it’s available on MAX or not before I rent it or buy it through Apple because MAX decided they just weren’t going to share their info with Apple like they’ve been doing with HBO Max for years!! It shouldn’t be this much of a hassle for customers who pay over $100 a year to be able to access the content they pay for! Seriously this needs to be fixed for the transition to MAX to be worthy of more than 1 star.Kait’s IDVersion: 1.0.1

Worst update of all timeHBO went from HBO to HBO Go to HBO Now to HBO MAX to just MAX. I don’t know what’s happening here but the latest update has made their steaming app the worst thing ever. Rewind, fast forward and even the pause function is horrible. Forget wanting to run back without having to escape the whole thing. I hate this new format and literally want to cancel my service and stop using it. I don’t know who’s genius idea it was to take something that worked just fine and totally change it. The “start from beginning” option is gone, the subtitle function is more difficult to use now and the user experience has gone from a 9 to a zero. Instead of rewinding properly you just get a sound that makes it seem like something is happening but nothing is… I have to think they’ll change it back to how it functioned before but nowadays people just change things for absolutely no reason. Maybe someone there just needed something to do. There’s literally nothing good about it. Zero improvements and nothing but problems..BuckNashtyBizVersion: 1.0.3

Why have a download option if you can’t watch offlineNot only does “max” not have a good selection of shows you cannot watch shows if you do not have WiFi or data even though you downloaded it. For a striking $20 a month this is absolutely ridiculous. Maybe they have good movies, I wouldn’t know because I don’t watch movies, but if you’re looking for good shows, look somewhere else because “max’s” quality of shows is like “Velma.” Max is for people who want to watch the like only two decent titles and then delete the app and cancel the subscription when they’re done. On top of this, you have to log in AND change your password every day. I get logged out by “Max” and they won’t let me continue until I make a new password every. Single. Day. Rethink your $20. Also “Max” will randomly remove all titles within 2 days of downloading even if you didn’t watch a single second of it. I’m on a 2 day vacation, and I downloaded a couple titles the other day and haven’t watched anything yet, and all of it deleted..CglickaufVersion: 4.3.0

This app became top of the list and now rubbishI’ve been paying for this app since it launched. It’s great that a company grows but this company is ridiculous, first they drop the name hbo, the original movie channel, a name like Mercedes, coke, and apple, then they add all these reality shows that just dumb down the app. I’m sorry, but reality shows are not my flavor, but now when you open the app, they are display more than movies. Now they add sport channels and bleacher report (Bleacher report is an over rated sports app, another that started strong but sold their soul). The price keeps raising to pay for all this programming that we are not asking for m, but now we get an email “thank you for being legacy… BUT we are throwing that out the window, you get ads now and if you want 4k, which was always available, you have to pay for it.” Thanks for the condescending patronizing bull crap email, I feel the love. Ads for your own content is still ads, im lying for your service, I don’t need to see them! Stop growing your app because you are only ruining it… ruined it.BongoFettVersion: 2.3.0

Doesn’t Work As Well As HBO MAxIt’s basically HBO Max but worse. I will be watching a show and when I want it to auto-play the next episode (or when I will click the button that is supposed to lead to the next episode), it comes up with a “Something Went Wrong” screen and I have to go home and then click on the show from there. It’s not a problem on my end given I can simply play the episode from the home screen directly after. I like to lounge in bed after a long day and let the shows play, but now I have to go back and leave the show whenever I want to play the next episode. This never happened on HBO Max, just this app. On another note, “HBO Max” just sounded better. If you say “HBO Max,” people know what you’re talking about. They know it’s a streaming service. “Max” doesn’t mean anything. If you say “Max,” people aren’t going to know hat you’re talking about — they’ll think you’re just using the word as a normal word, not that you’re talking about a streaming service. It wasn’t necessary to change a perfectly fine name..Brooklynn KempVersion: 1.0.2

Xfinity Provider Login does not workI can’t connect my provider (xfinity) on my phone at all. When I select the Xfinity provider it takes me to the xfinity home page, then I click the sign in option manually and I essentially just login to Xfinity’s account website as if I was using a browser - it does nothing to communicate back to the Max app that I’ve signed in and am ready to watch. I selected the “remember me on this device” option so that when I press back several times and re-select “Xfinity” as my provider, it automatically logs me in, shows the green check mark, and then shows the users on the account like it should when I log in - but I’m still on the pop-up browser screen, not in the Max app interface. When I select myself as the user, nothing happens, I’m just stuck on that page. And then when I click “cancel”, the pop up screen closes and it says “error” on the max app. I’ve gone through the Max help directions and none of them solve the problem - the app is truly useless to me. Thanks “MAX”..JefeRhodesVersion: 1.5.0

Horrible AppI have the latest Roku Ultra and this new Max App is extremely sluggish. Every press of the button is a 2 to 3 second wait. That may not seem like much but none of the other streaming apps I use have this issue. My major complaint is that when you watch a TV series after you finish an episode it thinks you finished the series and removes it from the continued watching list. When you go to the series to pick up where you left off, it only allows you to restart the entire series. You have to then manually scroll to find the last episode you were watching and fast forward through it to the end to get to the actual episode you wanted to watch. This is too frustrating to do after every episode. I have never experienced any of these things in the old app or any other app for that matter. I also have zero interest in any of the reality shows they added. They have definitely lost me as customer. After my annual subscription for HBOMax expires I will cancel their service..~Not Happy~Version: 1.0.2

Sub-OptimalI’m very displeased with Max’s moral ability to take advantage of its consumers. Simply put, there’s too many advertisement placements for a PAID service. Don’t get me wrong, it’s my belief that I’d lose credibility should I state that there shouldn’t be any. A lot of services have advertisements, though not many of the PAID FOR services do, but I feel Max put more than any other service that isn’t FREE. I’d also like to point out, that even the advertisers, aren’t all that confident in Max’s ability to reach enough people. You’ll see many repetitive ads, and some right after the other. Just goes to show that, not only does their service require more money than it’s worth, but also the advertising slots themselves are more costly than the companies who’d actually buy them, think they are worth. Perhaps you need to reevaluate your business model, and find a restructuring, or produce wide content. Either way, as youthful as Max is, it may need a change..DeusdietyVersion: 4.0.0

Interface/server issuesI am NOT complaining about the amount of movies and tv shows they have available rather the interface used to access these modes of media. If solely comparing these applications on their ability to preform MAX or HBO Max will go at the bottom of the list. Do I need to say more, more than likely you have faced the issue of having to re-login, or not being able to login despite my HBO credentials being correct. From simply finding where the intro is and allowing a skip button in shows or leading to an error after watching an episode or two from a series where it simply requires me to login again with the same credentials I provided earlier. If the company truly wish to compete with Netflix and Hulu/Disney HBO must stay up to date with the algorithms provided by Netflix as well as the user accessibility offered by Hulu/Disney. All in all, for HBO MAX or MAX, the interface is very bad relative to any other streaming service besides prime literally sooooo bad but the movie/show selection is very good.NamP 20019182Version: 3.1.0

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