EBay Online Shopping & Selling Customer Service

EBay online shopping & selling Positive Reviews

New upgrades NOT DesiredI do not like the new inset for the descriptions! I go to the Description tab to read details on the item I am looking at. I wan and need the full page to be able to read the text and see larger photos, when included. NOW I have this small inset window that is hard to read and any additional photos are too small to get a proper idea of what I am looking at. Please either go back to the full screen format, or give us an option to switch to the full screen version. I noticed a r 2 year old review that was a seller complaining about their reviews and the lack of responsiveness after a poor review where someone purchased an item, and they then cancelled the sale. As a consumer I have recently experienced this issue,where the seller cancelled my purchase of two items without my consent! I paid for my products, so they are now MY possessions! If a seller feels that there is a problem with the product, then they are required to contact the rightful owner to discuss what THEY want to do. Cancelling the sale MAY be the best option, but it is not the SELLER that gets to make that decision. It belongs to the buyer (now owner) ALONE. This is a policy that needs to change immediately! Also, because he cancelled the sale (without my permission) I was unable to leave a review. I contacted eBay several times to get this resolved, but the best I got was a nonfunctional button, so I was never able to express my concerns. A buyer should ALWAYS be able to leave a review!.Nivek E.Version: 6.137.2

What’s so great about eBay and the eBay appLike many who were hooked on eBay for more than a decade, I too, stopped using them altogether in 2009 after it was obvious that the 2008 changes were not going away. Since then, I come back to eBay when I’m looking for hard to find items you can’t buy off the shelf/rare treasures. At first I felt like the exodus of auction style listings in favor of buy it now listings was a huge killjoy. Especially because at first sellers began asking absurd prices. Sales were sluggish at best which further decreased the plethora of items rare and common to meh. But in recent years, the natural adjustment of the market has caused a bit of a renaissance period for eBay. While the listings are still predominantly BIN, the prices are more realistic and most sellers have added a bit of fun back into it by including “make an offer,” on their BIN listings. The eBay app is super convenient that I can fully keep track of what I’m watching, bidding on, what offers I’ve made and any counter offers, my winnings/purchases, messages, everything, is all right there in the palm of my hand. I will say the app is not that great from a seller’s perspective because some of the most important features, while creating a listing, and even just keeping track of sales (like the seller’s details page and the sold item and buyer info pages are not available through the app. This is a really big deal to sellers and honestly, it needs to be added to the app so sellers can offer as many or as few options to potential buyers as they like..El gato de eleganteVersion: 6.51.2

Consistently inconsistentThere was a time not long ago that Ebaying was not only a way to find new, interesting, and never seen before items, but also often a way to get great bargains on what I’ve understood to be overstock, clearance, or other “seller motivated” situations. I’d been Ebuying long enough that I’ve learned the value of collaborating peacefully to work through transaction hiccups and felt valued, appreciated, and would hear reference to being a “concierge member”. I’d never heard the term before, and for what it’s worth, didn’t really care except as everyone knows, it’s nice to be valued and appreciated. And although I don’t even know what it otherwise meant, I can definitely say that I’m aware that something has changed. It seems that “the pendulum has swung the other way” and I can tell that deference is (more perhaps?) to sellers’ cares and concern. All these things being present in small and subtle ways, it’s not any one or “big” thing that I can I’d, but an example is how I can no longer leave feedback when sellers unilaterally back out of and/or cancel transactions. I constantly get the messages to “leave feedback for my purchases”, but I feel like the point is lost if my transactions are pre screened for me to rate only certain ones. Idk, maybe I’m perceiving it as something bigger than it is, but for sure I don’t hear reference to “concierge member” anymore and the whole EBay experience has lost its luster unfortunately. It’s just not the same…….ATM and one can just hope that the pendulum swings soon..Mental herniaVersion: 6.122.0

Beware sellers eBay allows fraudulent claimsI recently had a buyer make me an offer. I excepted the offer an hour late. The buyer sent me a message saying she needed to cancel the order because her address was wrong. I told her to contact Ebay Ebay, then within a four hour time. Open the claim against me the seller that the item had not been received, the item ship date was not for five days. When I called Ebay and spoke with the team member and then spoke with a supervisor. They informed me that if I did not do anything about this case, they would put a ding against my account and remove the funds from me to buyer. I explain to them that this was a fraudulent case and should not have been opened that. If they looked at my keys, they could see the buyer sent me an offer. I excepted the offer she wrote me told me the address was wrong and there’s no possible way that I could have delivered this item to her in a four hour time period. They told me it didn’t matter that they opened the case for the buyer and it was wrong that they open the case that I needed to refund her her money. If I send the item out I will not be protected by Ebay’s protection program. This is not the first time that a buyer opened a fake case and eBay allowed it. Sellers beware of eBay they’re not on your side. Also I should let you know I have been a seller for 24 years and it might be time to hang up my hat..CgdfuvdgjVersion: 6.128.0

Ebay pushes counterfeits over originals and fixated on lower price only. IYou would think Ebay is acting like a concierge in the interest of the buyer. What type of concierge offers their customers counterfeits and the copies over the original first ? There’s definitely a conflict of interest on eBay ever since they initiated this promoted listing feature, which is directly competing with all authentic products ,Especially when the corrupt data ends up on their corrupt programs such as Terapeak and street pricer that blindley suggests what you should be selling your authentic product for when comparing thrm to all the copy junk and counterfeits data they have allowed to end up on those program as authentic’s !It’s also corrupts the promoted listing program because now the seller has to compete with artificial prices created by this tainted price information to be included into main stream pricing. When I search for an item on eBay I would like to see all the authentic‘s from top rated sellers first in top search resultsI’ and not buried on page 10 or 15 like you currently have it regardless of price. And all the junk and counterfeits on the bottom of search results as an alternate purchase option buyers can use to filter out .Just like they do in a department store in the back on the clearance table., or in the Alley district of LA . unless Im A frugal buyer who intentionally choose Open box, refurbished, or salvaged junk over authentic‘s , regardless of how much the seller is paying to promote that counterfeit or Fraudulent listing!.John@elpVersion: 6.8.1

Oldie but a goodieI have been buying selling on eBay for a long time. eBay was the first site of its kind and honestly to this day, in my honest opinion it’s the best. I sell luxury items on many platforms- none of which can match eBay’s customer service. I love that you can call customer service and get an actual person. Most companies now do not have a customer support line- just email and chat options. Both of which are good for small issues, but when you have a concern and need reassurance and support- you need more than a generated email saying “ a representative will assist you within the next 5-7 business days. I absolutely love that eBay now has the authentication process. I know that comes at an extra cost but it is well worth it in my opinion for all parties. Buyers feel confident in their purchases, sellers are held accountable and the merchant upholds their reputation. I love that as a seller, you can select the shipping service of your choice. On the newer platforms it it preselected for you. As a seller and a buyer of these luxury goods, I have run into issues with other platforms I will not name, most of which I am successful with in sales. It just does not match eBay’s customer service at all. It’s like pulling teeth to get any correspondence whatsoever. At this point, I will probably use eBay more frequently from here on because of this excellent service. The only feature I wish eBay did have is the estimated calculation of profit from a sale. Only because it just makes it easier to price and negotiate offers. Thanks for being the best! I’m a customer for life!.Akat13Version: 6.84.0

Listing templates on mobile?I’ve been buying and selling on eBay a long time and love it, there’s one feature I wish they had for sellers though that I’m surprised they don’t - currently you can’t use a listing template for a new item on mobile, only desktop. I use templates for nearly everything to save a ton of time because my items are in the same category, same weight, same condition, and the base description is there. Currently I have to create a new listing from the template on desktop, save it as a draft, and then open the draft on my phone to upload the photos from my phone and finish the listing. I will say, switching between desktop and mobile when making a listing is pretty seamless, but if I could just list from a template on my phone I wouldn’t have to. Fingers crossed they implement this one day. Also as a buyer I hope for better keyword filtering options for saved searches, I get a lot of stuff I don’t want in my feed because of limited options..my searches end up being long strings of negative keywording that hits the character limit. Small personal nitpicks though on a stellar app that I love and use daily…I enjoy most of the new features and updates..especially the new saved search layout option that populates new listing photos from all your saved searches on multiple scrollable rows, it makes quickly browsing new listings so much faster. Keep up the great work eBay!.Jwarner150Version: 6.160.0

Hope Ebay can’t remove thisI bought a defective item on eBay and followed advice on eBay of contacting seller before writing feedback. I contacted him multiple times with no resolution. Not knowing that there was a limited 30 day window to initiate action with eBay, I allowed him to string me along with promises, realizing now, and even having an eBay Rep confirm, that the seller probably knew my time to appeal was swiftly running out. I wrote negative feedback but somehow my whole transaction and my feedback disappeared from the seller’s feedback history. Yesterday the same eBay rep told me that they reserve the right to erase feedback if the seller asks. Who knows if this unconscionable seller has done this in the past to mai taint his rating? The representative looked at my feedback that he saw on his system and confirmed it was very polite though negative and that he would not have removed it. I asked him if there was any way I could re-enter to warn future buyers and he said that once eBay removes, any revisions are impossible. I asked him why it is not a requirement for eBay representative to put a reason for removing and he would not budge past “it’s optional.” Interacting with this rep was as unsatisfying as my recent eBay experiences. He almost shouted over me and did not listen, just spouting the company line in a way that seemed to say, “we’re huge, we don’t need you or need to listen to you.” I’m sure they won’t miss little me...hopefully some newer more responsive sites will slowly dismantle this behemoth!.PRODIGALCAMEHOMEVersion: 5.36.0

App issues still there. Still hiding overpriced shipping chargesLove eBay. Love the app but there is an exception. When I open the app and go to my “saved” section to check out the latest and greatest almost every other line of thumbnails is not showing. If I scroll left or right then they finally appear. Other instances I’ll click on a thumbnail and it takes me to another item. I have to go back scroll the line back and forth then it works again. This has been going on for the last 3 or 4 updates. I take it eBay isn’t aware of this? Can’t be the only one experiencing this issues. On this last update it worked normally on the first try but now back to the usual. My wifi is fine so it can’t be that. The moment I scroll the saved section line the thumbnail’s immediately appear. Please look into this eBay. Other than that love eBay. Only exception are the sellers that take advantage of people with extremely high shipping costs. And don’t tell me you’re covering costs. The costs of supplies and such are on the seller not the buyer for the most part. It’s sickening to see. I’d like to see eBay require seller items to show weight and size of the packages so we can see the extra profits sellers are making off shipping. That way buyers can avoid these sellers and not pay “hidden” fees. I buy and sell and know what certain shipping costs are. I know rates have increased but it doesn’t cost $50 to ship a clock radio for example. Let the buyers see the greedy sellers ways and allow us to maybe check a box that says “do not show items from this seller”. Weed em out. The ones who would cry “corporate greed” are being greedy themselves. That’s all..Frodisman#Version: 6.179.0

Ebay doesn't protect sellersAfter many years on eBay, I'm very frustrated with their seller protection policies. eBay is great if you're a buyer, but gets worse and worse for sellers. eBay has become full of scammers who bid and don't pay and there seems to really be no consequences for them, AND you can't give the non-payers negative feedback. It's absurd. In the last week, 80% of my winning bidders did not pay and I have to go more than a week to get my eBay fees back and relist the items. What happens to these non-payers? They get a strike against them. It's a minor slap on the wrist. When you bid on a listing it specifically says if you win you are in a contract to pay for the item. This would never happen at a real auction house. Also, buyers hardly ever leave feedback. I would say less than 50% of my buyers leave feedback which doesn't really help a seller. eBay really needs to take a long, hard look at their policies and how they treat their sellers. Without sellers there would be no eBay. As far as the app is concerned, I only use it to purchase items, leave feedback, monitor my listings and monitor what I am watching. I NEVER use the app to sell (only if I am going to relist an item). It's also very frustrating that I can't send an invoice via the app when a buyer purchases/wins multiple items. I'm so frustrated that I have been looking for other ways to sell stuff. I am not a business, just an individual getting rid of stuff I no longer need or want. eBay has become full of Scammers..Boo 2025Version: 5.16.1

Be carefulJust like any other selling app, be careful and make sure whoever you’re buying from is reliable. I brought a playboy bunny purse for my 18th birthday for 29 dollars from some guy who claimed he found the bag from an evicted apartment. He told me the bag was in perfect condition and shown me close up photos , I thought the price sounded too good to be true since people sell any type of Y2K items usually price it for stupid prices, but the seller claimed since he was a male there was no need for him to keep a purse. Anyway, fast forward to the item coming in the mail, I get the most BUSTED up purse I’ve ever laid my eyes on, the straps were so bent and basically on the verge of ripping in half, there was blue paint all over it, stitches coming out the schemes— basically I received a beaten up item. Anyway, I quickly requested for a return and refund and the seller claimed they didn’t take returns and suddenly went on ‘Vacation’ and couldn’t be contacted, and after a few days eBay would close the ticket. After two days I decided to open a ticket up with PayPal and I thankfully got my cash back and still wanted to return the item, but the seller just basically ghosted.. nothing, but after awhile went back to selling like nothing happened🫩. In the end I got my money back but now I have an unusable busted up purse in my storage. Please use something like PayPal because I don’t know what would have happened if I would have waited for eBay to escalate it instead of PayPal..Bigdan 99Version: 6.241.0

Oh Ebay…Ya know everybody knows of EBAY. It’s a great platform mainly because of its widespread number of customers and sellers that use this platform. Well for me who is someone who spent the last 12 years on a roof to make a living and wanting to make a change and try something different, ebay crushed my hopes. I have a large collection of Pokémon cards and planned to sell my cards on there and I had my account suspenders permanently in the process of trying to figure out how things work and learning you can’t get into arguments with people on there. Anyways it let me make another account and I had only been buying things but eventually attempted to sell again and it let me sell about 7 things before shutting my account down again. I guess cuz they realized it was me. But yea I’ll give them A “ONLY ONE STAR” because of there name and amount of people. Other than that the platform is trash and they are greedy with there rates. Customer service said they didn’t have to tell me anything or any reason for suspending me and that there’s nothing I can do to fix it. Notta nothin just pushed me to the ground and kicked me in the face when I reached out for help up. I’m one of the kindest, fairest and decent people on this planet and have 2 kids and a third that’s bout to be here that I can’t just give up on like these people have done me. Im looking into starting a new platform or interested if someone else is cuz there should not only be one online auction site like FBAY. Thanks everyone. I’m shooting for change and boycotting anybody or anything that doesn’t know how to treat people,… I can’t take y’all Seriousley.Trymeguy13Version: 6.115.0

EBay does not have consistent policiesI’ve been buying and selling on eBay for years, almost a decade now. I’ve had problems as a buyer and eBay unfairly sided against me. I’ve had problems as a seller when eBay has unfairly sided against me. This includes a particularly frustrating experience when I sold a very expensive bottle of cologne by Jo Malone. The buyer received the cologne and waited 2 weeks to claim that the fragrance was fake. I accepted the return despite the cologne being authentic. When he returned the bottle he sent it in a plain plastic bag with no padding. The bottle broke during delivery and spilled ALL of the cologne into the bag where it leaked. When I made a claim with the post office they denied the claim stating that the item was not properly packed. I turned to eBay and was told by the customer service operator that “it’s the cost of doing business” and would not support me. I was out the $110 I paid for the bottle and was unable to leave feedback against the buyer. On the other side, I purchased an item on eBay that arrived to me damaged. When I contacted the seller they claimed the item was used but not damaged. When I requested a return they refused. I contacted eBay who sided with the seller and stated that because the item was used they do not have to accept the return. Either way, eBay is not consistent with their policies and it has become a free for all with both buying and selling items being a risk. If their was another platform that offered hard to find items I would take my business there. Unfortunately, I am stuck with eBay..Doon mcplankVersion: 5.41.0

EBay reviewEBay has a lot of variety, whatever you’re looking for you will find it here that’s the awesome part. Here’s the not so awesome part, shipping!!!! Shipping on eBay is almost criminal, allowing sellers to make way more extra profit than what the item is actually worth, I’ve seen sellers list an item that’s $15 but shipping is $50!!??? I mean come on?? Another part I don’t like is the handling time of a lot of sellers, they want top notch shipping payment but give you the customer economy shipping, it takes anywhere from 10 to 18 days to receive my item from a seller no matter where they live in the states which leads me to believe that they ship out whenever they’re good and ready but have the audacity to collect the most expensive shipping charge there is and no!! They don’t mention they only ship on certain days. If you the seller choose high shipping costs you need to send that item out next day not on Saturdays. I’m just getting to the point to where eBay should just force free shipping I mean we buyers pay for it all anyway, the shipping is just ridiculous and I’ve sold on eBay myself I know all about the fees and they don’t hurt the sellers pocket all that much which a lot of sellers like to complain about. I just hope this system that’s been I place for years now gets a little update and sellers should be held more accountable according to their shipping method, if you charge 40% of your item you’re selling you better ship the next day or offer free shipping not whenever you have the time for it. There are times it’s taken almost a month for me to get a package from Kansas, I live in the northeast not across the planet.Offer free shippingVersion: 6.134.1

Simple but not that QuickGreat app user friendly, but the barcode scanner has yet to produce any identified products for me and the catalog hasn't either. It would be an absolute deal maker if the image search actually returned the item with profiled details! The barcode scanner always comes back no item found! Google image search will find the item and details but it’s a hassle to go back and forth copying pasting saving transferring etc to the listing! There are other selling platforms that are making it so simple to sell and aren’t charging as much! I love the audience ebay has ability to reach however if you’re a small seller like me your listing is so far down the list most buyers get bored of looking before ever seeing my listing so that’s unfortunate! Gotta take the bad with the good I guess! Please don’t keep going up on seller fees and final value fees and plus PayPal takes their cut and now taxes too it’s getting to where it’s not as profitable unless you’re a giant seller with thousands of listings!! But I still love ebay for both buying and selling! The images take forever it seems to upload. Other than that, it's always improving and is much less hassle than it use to be. Fix the image uploader/scanner/& catalog issues and it's 5star golden. Oh, and the templates that are available on my iMac, to insert in every description, are a heavenly feature not offered on the iPad app, seems that the listing is much simpler on my phone it doesn’t require all the daunting entries that the computer version has I always list on my phone because the form is too long on the desktop computer option that point is critical when time is money. Thanks.Nonnyof3Version: 6.8.1

Problems inside the app....I don’t like the new format. While building ads, I should be able to turn features off and never be asked those questions again, like allowing the seller to give me a half price offer, shipping the item for free, or if I want consider reducing the price over time. Though those options might be consider by some, they absolutely don’t work for me and it adds extra time and worry to building an eBay ad. I would like to see, easier access for creating sales, easier distribution of my sale flier (past, non- following buyers), and more apparent of the actual things I purchase. They need to remove “sell” and “selling” terms on the front page, as it makes it more confusing to navigate. Finally, though buyer protection is nice, there needs to be a better follow through investigation on return items. Many times the buyers circumvent my “no return” clause, with made up conditions just to make me look like a bad seller. Often times, the past buyer’s have confessed that they did not read my description; only the title. This gives me an unfair advantage to me because they didn’t do due diligence before that bought the item. I am always willing to further express my on going concerns. I have been a seller for a few years and have experienced several changes. I need some cooperation from EBay in order for me to continue as the luster of being a seller is starting to fade fast. Please let me know, Tom.Tcar368Version: 5.41.0

Fun place to shop “ EBayI have been with EBay for several years now ! I have enjoyed it the whole time ! I shop on here because I can find what I want and not have to get out on the road to go find it ! Not only do you have the convenience from shopping at home but a good chance it’s going to be cheaper ! Your not burning gas and your safer shopping from your own home ! I don’t have to walk down aisle after aisle either ! I just use my fingertip ! I just found an item here on EBay that I could not find anywhere ! I’ve made a few calls and was given different phone numbers and not one helped ! I got on EBay and found it ! Yea ... I was real surprised ! I admit I did contact them several times to see if it was the real pieces I needed ! They even sent measurements of the part and everything was exactly the same size ! I just purchased it and just so happens that this review popped up ! I had to do it because this last purchase was one that I thought would not happen after all the calling I have done and a lot of internet research ! I thought all that time looking for these parts that I was not going to have any luck ! I got on EBay and found it in about 5 minutes ! I purchased it and now I will wait for it to be delivered !.Ucanbacmpr2Version: 5.38.0

My EBAY app.:I have to agree with the first guy, on this: When there are multiple items all listed in a row, you need a “helping hand .” Being able to slide one seller, or multiple sellers with the same product, off to one side,(left) would make choosing a great seller much easier. The “not so good sellers”, would be out of the picture, making your selection much easier to decide. This is the 2nd time I’ve used EBAY. Both times I have ordered what I came for.👌At an excellent price, I may add! I live in a canyon, surrounded by mountains 360°. The antenna I purchased is the ONLY ONE that works in here! W/out it, you’re lucky to get 1 rolling, snowy, Spanish station! With it: All stations from 2->13, + 22,24,28, 30, 31, 32, and many more. All crystal clear! All my neighbors paid $39-> $59 for the same “boosted” antenna. I’m so glad that EBAY had this, & at such a reasonable cost! People with boo-coop bucks get more channels, but I don’t have the room for anyone to even sit in my RV. My wife & I had AT&T for a year, but found we never watched anything but our local stations. We dumped them in a bottomless pit! What a savings! We never looked back. Thank you Government Regulators. No thank you for the expensive, & corrupt TV Services. My wife died in September, last year, she’s clapping for me as I wait for my digital antenna to arrive. I’m putting it in a 400 year old, Walnut tree. “Classy TV”, will be it’s name. It’s almost time to get my New, 72” Smart, TV out, & place it with my JBL powerhouse Speakers, on the roof! Time to start charging admission to see my movies like the other side of this 60 acre Park! Readers can help me decide: 25€, or 30€?.T.V.MAVERICKVersion: 5.38.0

Great for buyers but forget selling because eBay doesn’t care about you or honor its own termsI have been on eBay for 20 years. I had a perfect 100% feedback score (note had). I was aware that eBay buyer scams are rampant and eBay simply refuses to do anything about them. You always need to be on guard when selling anything. So, with some apprehension, I tried to sell a Kindle on it. I specifically only allowed U.S. buyers by only offering shipping within the U.S. (and I declined eBay’s own “International shipping” program) and for anyone with no feedback to contact me before bidding otherwise I would cancel their bid. Lo and behold, the auction ended with a zero feedback buyer from a South American country. I messaged them and declined. They proceeded to say that I only needed to ship to a particular place in Miami and they would get the shipment from there. This is in complete violation of my own auction terms and outside the scope of eBay’s own international shipping program which I clearly told them. These international scams are well documented in the eBay forums so I was just protecting myself. Guess what? I now have negative feedback for something that I prohibited in my auction and eBay should have not allowed. eBay is completely non-responsive and will just give you a request run-around where you basically can’t do anything about it. So, I suggest you use eBay to buy things which it is great for. But, if you are a occasional seller who doesn’t want to be scammed out of your offering and/or your money, eBay doesn’t care about the terms that you set for your own auctions and will allow any buyer to do what they want. I am done with selling on eBay and I suggest you avoid it as well..Gnc1002Version: 6.6.0

Great App Awesome Customer ServiceI’ve been eBay customer since 2010. Always purchased online soon as I knew their was an app it was game over. I purchased a lot of stuff on eBay. I like the idea of support smaller business owners or sellers instead of given my money to bigger and larger corporations. I’ve had a couple minor issues no fault of eBay’s only with a couple sellers slow that never processed my order with immediate payment. Surprised me figured sellers would love to get immediate payment for the item they sell. The other issue the seller posted an item for sale then canceled the order. eBay wanted me to contact the seller... Umma no I simply wrote them it was your sellers decision to cancel my order so either they refund my money their system processed or ask the seller to send my item. eBay refunded my money. Out of 10 years has been nothing but great experience purchasing items and I’ve had to contact customer service a few times and they’ve been nothing but great just to bad eBay’s policies aren’t that great when it comes to the consumer. Without people like us as the consumers there is no eBay! This simply eBay hasn’t figured out yet. They back up their sellers but takes a day and miracle to get them to resolve any issue if there’s a problem with an item. I’ll continue using eBay regardless of the minor issue I think it’s a great way to bring back the smaller business owners again like in the 80’s-90’s before larger corporations destroyed the consumer business owner relations... I love eBay and it’s endless opportunities to serve others with items they may like and could use... Help Support send Bring back smaller business owners! Highly Recommended!!!.AmeerahJahmeerVersion: 5.38.0

My review didn’t go through? Yeah, no.Update : they fixed it finally. The interface and “tree” of categories in the numerous settings pages are an absolute cluster of a mess. What a disgrace. As a seller I tried to sell something (after a while of inactivity) and it takes me to a page with a FAKE CONTINUE BUTTON to verify my identity. The other option said call customer service. Inspecting the page easily shows the button is even labeled as FAKE with no action. I call eBay customer service and they tell me to press continue. What a joke. After staying on the phone with me to verify everything they said wait 24 hours and try another browser. I’ve tried several different browsers and different branded devices. I verified all my information, made sure my names and address all matches EXACTLY, and my CC and bank. I had to copy and paste several links and follow a set of arbitrary instructions suggested by THE COMMUNITY to see settings that are NOT AVAILABLE WHILE VISUALLY NAVIGATING. Fix your menu navigation. Yes, i unlinked my PayPal. What a joke. When customer service is telling you to press continue on a fake button, it’s clear the techs have no idea what’s going on. I’m not the only one complaining about this exact issue. End rant.Olly089Version: 6.78.0

EBay Business is definitely appreciatedEBay is professional, convenient, and very helpful in providing various selection and price. The application is great for both buyers and sellers because it enables swift account access and notifies us of activity. I’ve spent years of my youth and adulthood shopping for shoes, clothing, surfboards, wetsuits, household goods, tools, etc... from local thrift stores such as the Disabled Veterans store (DAV), Goodwill, and Salvation Army because my hard work as a Carpenter provided a salary to put a roof over our heads(needs) / but it has always been and continues to become increasingly difficult to satisfy wants. For instance, I grew up surfing and skateboarding - with VANS shoes on - with a strong group of friends/ family that was(is) part of a generation of men/women that made surfing/ skateboarding an iconic and popular trend. It sometimes bothers me that in order to buy my Daughter’s a pair of VANS it entails spending $100 or more at the VANS store -which I think is ridiculous- because I used to be able to stop by local surf shops when I was young and purchase them for $15-$20 or so. I used to be able to hit the local thrift store and get us all wetsuits, shoes, tools, clothing, iron skillets 😆, toys, household items (pretty much anything) for a decent price. A lot of people have “tapped in to” our culture made it “trendy” - which isn’t a bad thing, but it unnecessarily raises the prices on a lot of items. eBay, thankfully, remains an awesome and appreciated thrift store provider for us on-line that allows our purchase of great items from seller’s out there. Thank you for taking the time to read this and have a blessed day!.BrettdoVersion: 6.11.0

A Better Shopping ExperienceI’ve been with EBAY almost 20 years and I’ve never once had a bad buying or selling experience that caused me some sort of anxiety to the point I wanted to cancel my membership. I can always trust that the reviews and ratings given to both parties are accurate in helping me to decide if they are a legitimate, honest and straight forward EBAY’ER before I do business with them. A much larger online store booted me from making anymore consumer reviews through my buying profile because I was giving them too many good reviews. They said it was because of the descriptive “review wording” I was using that caused some suspicion and perhaps I was favoring that company more so over the others. Could you believe that! Reviews are meant to critique both the buyer and sellers shopping experience so other consumers can evaluate them and decide for themselves if they want to do business with them or not. Also, I don’t mind waiting a few extra days of shipping to receive my product through EBAY because I know it will be what I ordered to begin with, and If I have any issues, I can trust it will be handled in a professional and friendly manner without any hassle. For me, I’m back to doing more of my shopping on EBAY. It’ll be worth it..DJ Mr BVersion: 6.2.0

EBay is excellentLove the eBay app .. and everything about eBay My favorite place to get the things I like Aloha .. Dean The only problem is I’ve called and explained a bad review to eBay that wasn’t erased as I spent many hours on the phone with eBay after I even finally got the buyer he gives me an unfair review making it very difficult to sell other items now plus actually lost money and spent many hours at home trying to give this guy his refund and I hope you will erase it as he claims he Accidentally pushed purchase but then how could he accidentally go to checkout and pay .. then I get all the blame it’s very sad Also I’m trying to bid on several inexpensive items and my restrictions still haven’t been lifted as I explained to the eBay customer service on the phone I’ve been in and out of the hospital from a hip replacement surgery where I wasn’t allowed access to my iPhone or laptop as they said it could interfere with the medical equipment and when I was released the items were already won at auction but unable to pay and then I got the restrictions as you can see I’ve been a loyal customer buying hundreds of items and would appreciate the bidding restrictions lifted please … thank you kindly.. Dean.PurpleRhino1000Version: 6.57.0

EBayEBay has been my go to site for years. I find the best price on what I’m looking for about 90% of the time. It may take longer to get the price if waiting for an auction to end but if It’s not something needed immediately it’s worth the wait. Make sure to read full description of the item so it’s in the condition you want. Do not rely solely on the fist page of a listing since some may have errors such as being listed as new but full description will say open box. New open box may be fine for personal use but if you’re looking for gifts make sure it is new/never opened. If it’s not clearly stated don’t be afraid to ask the seller. Better to ask than go through the hassle of having to return the item. If a problem arises, with an item described wrong or receiving something not as pictured, eBay will work with you to get a full refund. People make mistakes, it will happen, be sure to follow guidelines for return. Do not just return an item without starting a return on eBay or getting confirmation from the seller and make sure to do it ASAP and include a packing list and return ID#. Once you get used to eBay and how it works you will find it’s a great shopping site..WesbruhVersion: 5.41.0

Anything goes now! Best of luck!I noticed EBay seller ethics have changed considerably. I used to feel very secure with my purchases on EBay and if something went wrong I was confident EBay would rectify it immediately but, now I’m little more apprehensive. I have heard from friends and family of some purchased nightmares, I also noticed when I review something to purchase a lot of times it all seems to change in the final steps of purchasing, whether it be the price that changes or the description changes and becomes vague and EBay seems to be allowing this. I also noticed it’s much harder to get your money back when something does not go right or a stray, even when it’s clearly not your fault. When I go to the store and pick something up off the shelf, it is what it is and the price is what it is or I don’t buy it but, when you buy online and the purchase shows up different then described, it should be cut and dry, you get your money back and the seller be held liable even to the point of losing their product. I feel if you deceive your buyer it’s your own fault you lost your product. I know the majority of sellers are on the up and up and want to be recognized for their honesty but the dishonest ones should have to pay as well as the dishonest buyers. I don’t think EBay has the “We stand behind your purchase” attitude anymore. One point, some time ago, it was very hard to become an EBay seller because EBay was very selective in who they allowed to become a seller within their organization. Best of luck with your purchases and and sales and may everything work out to have a positive ending..Concerned owner jjVersion: 5.17.0

Stop with the updates! They're worse than everI have been selling on eBay for years. The last years using solely the Ebay app. I list approximately 200 items weekly. Firstly, stop with the updates. With every update the features seem to go downhill. It is becoming harder and harder to navigate. Placement of followed searches, watched items and even things you're selling are scattered all over the place. As far the as selling feature goes, the only improvement I could recommend is adding the second category option to an item being sold. That feature is only an option on a pc. It would be nice to be able to delete bought items. That used to be an option but not with the latest update. Ugh. I like a tidy bought and sold list. I love selling on eBay. The app is way simpler than the old style desktop way. eBay is the way I make ends meet and pay for my children's college. Don't think I don't appreciate the opportunity eBay gives me. Considering I pay over $18,000 in eBay fees a year perhaps you'll pay a little attention here. PLEASE stop with these downhill updates. Are the tech people trying to find things to do? Why mess up something that was ok?.Steffy1969Version: 5.24.0

New image search “feature” ruins experienceWhoever designed the new “touch the screen to start an image search” “feature” has obviously never used the mobile app. This new “feature” ruins the browsing experience. I don’t even want to spend time on the app anymore... You folks should use your own app more often; Most of us actual users do this: search for an item, then browse the long list of items that come up using our thumb by 1a) resting our thumb on the lower area of the screen until we’re done looking at the current set of items on the screen 2) then moving it up the screen to scroll and get the next set of items. Or 1b) even if we don’t rest our thumb for the entire time on the screen, there’s a delay from when we touch the screen to when we scroll (this delay is our brains processing information). Now if my thumb doesn’t IMMEDIATELY move upon touching the screen it causes the “image search” feature to pop up and it COMPLETELY ruins the experience and flow and enjoyment and everything that makes browsing eBay anything resembling good. I’m typically pretty accepting and understand that nothing is perfect and take the good and the bad with apps and other things. But this is just silly, anyone that uses the app can see how much this ruins the browsing experience. It really makes me not want to use it anymore....OrtofuchiVersion: 5.27.0

Good for buyers, bad for sellersMy site says NO RETURNS. But recently a buyer said that my item was not as described, eBay AUTOMATICALLY accepted the return, without letting me protect myself. This was a jet black fur, which my 12 photos showed that the fur was indeed deep black, but the return was granted to the buyer who said the fur was brown. The eBay representative who looked at my 12 photos said that the photos showed that the fur was definitely Black. There was a rug on my floor in the photo which was brown, black, and beige, and you could clearly see that the black in the rug was the same as in the fur, and you could clearly see the brown color in the rug. There was photos too of this sweater on my off white sofa, and you could see that the fur was jet black. The Philippine representative told me that its an automatic return policy that eBay has if the buyer says not as described! The Philippine rep also said it’s better for me that I take back the item even if it’s buyers remorse, BUT THATS RIDICULOUS! Why should I pay the shipping both ways! Why should I lose money! WHERE IS MY SELLER PROTECTION!! EBAYS NEW POLICY IS VERY BAD. EBAY BUYERS KNOW THIS AND ARE ABUSING THE SYSTEM. My seller asked me why I’m protesting her return.. as she put it “ no one else protested her return!” She then continued to tell me that my sweater was the wrong color black! At present my fur jacket is on the way back to me. WHY IS EBAYS ALLOWING BUYERS TO ABUSE THE SYSTEM!.Fur sellerVersion: 5.27.0

Cannot see item descriptionSuddenly I can no longer see the item descriptions when I use the app. There is just a statement that says Item Description from Seller. But no link, no description. This renders that app useless so I am currently just going directly to the web page. But I would like to be able to use this app again if this flaw can be repaired.Dutch PastyVersion: 6.72.0

Can't organize my CollectionCan't organize my Collection on app and add items on collections.Nicole eeeeVersion: 5.14.0

Can be great3 stars maybe even 2 rather then 5.... why? The eBay international global shipping program doesn't make much sense to me. I purchased something a few weeks ago, the seller was a 16 hour drive from me, yet global shipping sent it on a trip that was half way round the world from me, and took two weeks to show up. eBay needs or should have east and west central shipping depots with their international global shipping program, because I won't use it again because of this experience..GraphicCanukVersion: 5.14.0

Why are shipping prices so crazyI have been on ebay a long time at one time it was a good place to shop now people are putting there shipping prices so high that it is a joke. A small $20.00 piece and $90.00 shipping. Used to love shopping on ebay. But makes more sense to shop at Amazon, sorry.Farley1931Version: 6.10.0

Not updatingThe app isn’t updating.Fett14Version: 6.260.0

BugUnable to update app.Steven's ReviewsVersion: 6.260.0

Stop the scammersApp works good other then if you sell an item it’s almost a guarantee that some random person is going to email asking to send the item to a different address. Need to get rid of these guys..Colester1699Version: 6.192.0

IPad, can’t read descriptions…Can’t read description on my iPad mobile app. Ridiculous. Been a problem now for weeks and apparently known to ebay but not addressed..PerplexedmeVersion: 6.72.0

Ebay AppYou can’t “request total” on the app when purchasing multiple items from the same dealer. Also, because of the recent update, you can no longer read the item description! The app should be improving, not getting worse..CopycatatonicVersion: 6.69.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.256.0

EBay online shopping & selling Negative Reviews

Somehow I owe eBay $ they’re taking from my account when I list for “free”I’ve been selling on eBay for about three months now in the beginning I was really excited because I love Thrifting and finding chosen treasures and helping other people find their treasures as a result! Being out of work, a big part of the motivation for me was also that I need some income. in the beginning, there was a learning curve as far as what I sell the item for versus what I get in my bank account and win. It claims that it’s a 13 to 15% fee depending on the items and I was charging the customer shipping and I only ever listed the items in a way that according to eBay, it was meant to be free. Over the course of the last month however, eBay has multiple times claimed that I am indebted to them somehow and taken money out of my bank account including overnight last night to the tune of three different debit transactions. I genuinely don’t understand why and they’re most certainly not paying me as much as they claim to have according to my sales year to date versus my bank account and I’m so defeated and frustrated by the whole system the second I find employment again I don’t know that I’ll buy or sell on eBay when interacting with others and they’ve asked me what I think of it I’ve been perfectly honest with them and told them that I eBay is robbing me. Unless you’re selling items daily, it most certainly is not amount of income that is in anyway sustainable..The ChullVersion: 6.160.0

Upgrade your appWith many fads these days, opportunity is quick to pass by. Do not miss the opportunity to stay ahead of any competition. UPGRADE THE APP. Mobility is the path of the future. More and more people are starting to live on the go and the app is much easier to access while traveling. There are SO MANY features available on the website that are not available through the app. This costs the company tons of money by not adding many of the selling features. There are other things as well, such as the ability to send invoices, issue refunds, have better watch lists, having a better selling centers for eBay stores among others. You should also expand the ability save more drafts for a longer period of time as well as the ability to go further back on items sold by a seller. 2 months is ridiculous. Even the ability to go further back in terms of items bought would be smarter (2-3 years is great but 5-7 years would be much smarter). The search algorithms could also use some serious work. There have been numerous times where I was searching for items using key words in the titling and still have to search for 3-4 different terms to find items. You should also expand the “similar items” section and REALLY do some work on that. If you have any additional questions, feel free to reach out. I work for a Fortune 500 company and spend much of my free time on the app. I can provide some useful insight. Thanks..SmokeefVersion: 6.68.0

Inexplicably BannedI signed up with eBay, then, because I was not asked for my bank details during sign up, and because I could not easily find clear instructions on how I was to receive payments from sales I made, I ran a test, by going through the process of offering an item for sale. I wanted to see if it was during this process that eBay would ask for my bank information. Sure enough, it is during listing an item for sale that eBay takes your bank information. When I got to this point, I stopped, because, after all, I was just seeking information, not actually offering a real item for sale. In fact, I described the test item as, “test, do not buy this”. And, because the site would not allow me to continue without a photo, I added the only photo I had available: a picture of my friend’s dog. Mind you, none of this should have ever been listed for sale and I don’t think it was, since zi did not complete the process of listing an item. Still, I received an email from eBay very soon after telling me that my account was permanently suspended for violating their policy! Really? No investigation, no evidence of wrong doing, no phone call or email message in an attempt to get to the bottom of this by talking to me? I’m just judged and convicted? Listen up eBay. The days are long gone when eBay was the only seller on line. I don’t need you. In fact, I permanently suspend you. I will never buy or sell anything from or through your company. I did not deserve to be treated this way!.ImoutatlastVersion: 6.51.0

EBay is terribleI have been buying on eBay for seven years with no problems, and if an issue with an item did occur. I would contact the seller, and we reached an agreement. However, recently, I ordered a product for $30 and waited two weeks with no shipment updated. I tried to file an item not arrive claim, but it says I have to wait until Nov. 22 to do anything about it when I order at the beginning of the month. When I was finally able to file a claim, it was the wrong one, so I closed that one to open a new, correct one. To my surprise, a new claim can't be opened once it's closed. I tried contacting consumer service to help., but they had the nerve to say I should have reached them before doing anything. When I had to google a number for them because I couldn't find it on the website, that didn't help because it sent me back to the item not received page. Then I googled how to contact support via chat because I had difficulty finding it. If you want people to contact you for help, make it easy to find your information. But support wasn't helpful. They told me to get the seller to ask for a refund. What kind of mess is that? If the seller didn't answer when I contacted about when my item would be shipped, what do you think they will answer about a refund? Just stupid for even suggest that. So, no item, no money, and no help from support. Because of this experience, I don't want to use the service anymore, so I request to close my account. I'll use platforms that will help when there is a problem..Unhappybuyer101Version: 6.137.1

FlawedThis is a fairly well done app although it has many flaws. I have used this app for a long while now and I am not always happy with it. First of all, it does cost when it glitches. All of a sudden it puts an order through that was not ok’d by the buyer. One day, I signed on and there were 2 items in my shopping cart that I was on the fence about when it beach balled, I signed out and next thing you know; there were the items delivered to my real life mailbox. Ok, so I wasn’t too happy with it going to my bank and getting payment without my permission, but at least the things were something I had been interested in and didn’t cost an arm and a leg. Next thing, this app periodically shows an item that was paid for but sends the message “sorry you missed out on this sale” when that wasn’t true and I already paid for it. Luckily, I haven’t had a problem with a seller pertaining to an issue like this. There are also random issues that I have made suggestions to eBay about what might help beef up sales as well as help increase bidding wars. The app glitches quite a bit when getting ready to pay.... so much so I have to look on the search engines, not connected to the app — just to get a payment through. Also, when selling, watch out for glitches in shipping international and global shipping So sad because it could be so good yet far from thus so far. Maybe future will get brighter for the ‘ol app. b / w beware when selling the app doesn’t always calculate appropriate costs for shipping items.Clover didVersion: 5.20.0

Nothing but problemsSo I made an EBay account to start selling stuff and the first item I sold was returned to me because the buyer accused me of trying to cheat her out of money, even though I accepted the return and refunded her in full, (it was an iPad that I had the information wrong on 1 or 2 columns) my account got banned. Figured no big deal and just made another account because I couldn’t understand how they just took her side and banned me from selling anything else. Fast forward to today and I wake up from a message that my new account has been permanently banned and was given zero explanation as to why. Clicked on the message and was taken to an error screen multiple times. Decided to message customer service and after an hour of trying, I decided to give up because every single rep that entered the chat, left before I could even explain what was going on, forcing me to have to wait even longer for the same result. I have had nothing but problems with EBay since I downloaded the app and figured since they have been the game this long, they would have everything together and be more responsible when it comes to their customer service, but nope. So now I’m down 2 accounts and can’t get eBay to tell me why for the life of me, would not recommend downloading this app as it’s gonna be more of a hassle for you to try to sell anything, as opposed to going to any other site and selling it there. Heard nothing but good things but experienced nothing but bad, save you’re time and you’re effort..Tcorley95Version: 6.73.0

Update still “buggy” long review hopefully informativeFirst I hope the app developers & eBay Customerservice ppI will read alls those mixed reviews for the app & for eBay. have an iPad Pro, it’s a few yrs old & it updated to the current iOS update 15.3.1 and yet when I try to delete some items from recently view ( I’ve swiped them to delete or used the edit to delete) but I have to do it multiple times. Also some items as I scroll through the recently viewed show up again. I didn’t even view it. Another issue with recently viewed items is it mirrors my other eBay account (ones for selling & ones for buying). Trying to draft a listing especially on the iPhone is more challenging then using a tablet/iPad or your desktop computer. I know eBay gets a lot of complaints from both buyers & sellers where each group feels eBay favors one over the other. As a seller I try my best to describe EVERYTHING & to take photos of any defects/damage item(s) may have. eBay should not allow sellers to use stock photos I feel that can mislead a buyer. I realize everyone may have different options of an item (clothing to collectibles to everyday items) being new/mint to gently used to just normal everyday wear & tear. But in some cases of different options eBay tends to favors the buyer. For refunds/returns eBay shouldn’t force a seller to it if the seller listed/described & showed photos and the buyer has second thoughts after purchasing/receiving the item. For the little seller on eBay it’s cost them more money & time, then a seller with an eBay store front..Woofer1212Version: 6.50.0

Horrible. Lost functionalityThis app is progressively getting worse, just like the web version. The share item function no longer brings up the standard Apple share page showing your most frequent contacts. It has its own page with limited functions. The real problem is that if you email an item to someone, it no longer titles the email with the item name and no longer shows an image of the item. All emails have the same stupid title “Look at this on eBay” and just a link to click. There’s no way to tell one email from another and no relevant information to make the person want to click the link. Fix this! Also, the app has adopted THE MOST RIDICULOUS interface for the very crucial My eBay Bids/Offers screen. This is where you go to see what you’re bidding on, and especially, what’s closing soon. Some genius who never uses the site decided to mix in all the offers sellers make to you with the items your bidding on. So now the page is a cluster of irrelevant items. Better hope you’re not in a hurry to bid because you’ll find every offer ever made intermixed. And they can be old and expired, but they still show up. There is a filter button to show only offers and only bids or both, but you have to set the darn thing every single time. The setting isn’t persistent. Absolutely horrible. Either split the bids and offers into separate tabs or remember the filter setting as a permanent preference. eBay: Please quit making me hate something I love so much, and please, please, PLEASE quit breaking things that work..Ep56Version: 6.56.0

No excuse!There have been improvements, which is about time. But… How is it possible one still cannot sort watched items for each particular seller? Are you ever going to include that option in the sorting/filtering list? If I want to buy something, I like to know if there are other items from that seller I have saved in my watchlist with which I can combine to be shipped together. This is an extremely necessary option and grave oversight. WHEN??? As far as eBay itself, their customer service (if you get through the wild goose chase maze of useless help menus and happen to get as far as contacting someone) is awful. Good luck getting anything resolved. eBay’s “money back guarantee” is a complete false claim and sham. Agents have flat out LIED to me. Yep. They told me I would get a refund for a ring that was not as described (much damage) and later said they knew nothing about it, no refund. They implied the seller was a “valued member”, so they pretended their previous ruling did not exist. They also arbitrarily make decisions on buyer’s behalf without allowing you to object and provide additional information to support your case. Another beef is there is no way to rate a seller/purchase after certain amount of time. Well, sometimes an international purchase does not arrive for some months, and/or problems are not discovered until later. I rarely visit eBay anymore due to my disgust with my experience mentioned above..McChickletVersion: 6.108.0

Getting signed out every time I leave the app, or my phone closes while on the appI’m an eBay seller, and customer and I’m constantly using the app for purchases, and in all the ways I need to operate my store. I’m in and out of the app countless of times a day, however for the passed 8+ months I’ve been getting signed out CONSTANTLY. it doesn’t matter if I leave the app for 10 seconds to reply to a text, use my calculator, or google something, or even if I look away from my phone for 30 seconds and my phone locks I still get signed out. The problem doesn’t happen on my computer browser, and I’ve spent countless of hours on the phone with customers service but they claim I’m the only person that has made this claim. The only solution they’ve provided that even slightly worked has been deleting the app and reinstalling, but even IF that works it never works for more than a couple hours. I’m not sure what else I can do to try and solve this, but it’s pretty ridiculous that I fork over over 25% to EBay in fees from every sale I make (not including the other % that comes out of every sale because I have to promote every listing to get any real amount of views) yet it’s been 8+ months of being signed out COUNTLESS amounts of times a day, and spending COUNTLESS hours talking to customer service about the same thing over and over and over to still be dealing with this. Please get this fixed. Im not sure what else im supposed to do or say about this..10KCardsNMoreVersion: 6.159.0

Save yourself a headacheSo I ended up learning a lesson the hard way with eBay. Luckily I only got scammed out of $55 instead of $902. Bought a laptop that was listed as “open box” laptop came in and was missing the cable and the charger and it also had 99 battery cycles which basically means it was not “open box” but “used”. I ended up running all the tests on the laptop and for the price I paid at an auction it was fair so I figured I would contact e bay to resolve the missing cable and charger issue as well as misleading ad. The ONLY thing I asked is for the seller to send me the charger or do a partial refund so I can buy one. His response was “the ad did not say the laptop came with the charger”. More that two weeks later the only option I have is to return the laptop to the seller that scammed me out of $55 (price for an open box charger and cable) for a refund or keep the laptop and eat the cost of the charger and cable. With that being said I don’t feel comfortable sending the laptop back since the seller can make up something that he never received it or I shipped it back broken…etc then I’ll be scammed out of the entire purchase price. With that being said you can make a choice whether you want to make purchases at this site understanding the risk. I know I’m only one example but to me $902 is a lot of money to lose so I’m not going to be buying anything from them going forward. If I have to pay a bit more to feel at ease so be it. I need a business that stands behind the customer when problems arise..Sputnik from the EastVersion: 6.154.0

Pain in the rear to list items.EBay your such a large company surely to god you can afford a good app designer. Your app used to work great. Of course it’s been several years since it’s worked flawlessly. Seems like you get a bug fixed and that just creates different bugs. I list all of my items through the app while I have downtime at work. Your junky app is seriously affecting my productivity. I go through and fill in all my information. I hit List Your Item” and it spins and spins and spins and spins. Hopefully you get the point. I have great cell signal. Tried it on work wifi, home wifi it doesn’t matter. Same results every time. I finally have to hit close. I go to my drafts and pull the listing back up. The listing description has now been deleted, instead of 30 day returns it gets changed to 14 day returns, the item description is deleted. So I have to input all that information again and cross my fingers. Hit list your item, guess what. Spin, spin, spin. I have to hit close again. Go to drafts. Pull the listing back up. Usually this time, most if not all of the information will still be there. Hit “List your item” and finally it will go through with listing. It now takes about 4-5 times as long as it used to, to list items. I have sold on eBay since 2001 and I have used the app to list items for a long time. It’s never been an app that I was impressed with but it did work. Come on EBay. The year is 2021. Surely you can design an app that works..B double dizzleVersion: 6.9.6

Don’t recommend them for selling anymoreI’ve been with eBay since 2008. Recently had an issue with a buyer that asked for a refund which I clearly stated it did not offer refunds all sales were final in the listing. Item was sent out packaged with double wall foam and bubble wrap as well as even more bubble wrap in the original box. He states I sent him a defective item yet stated he has the exact graphics card that is doing the exact same thing. Fact he has my card and his card doing the exact same thing equals either a driver issue or hardware incompatibility. I said look I’ll just refund you and send me the card back. But I was having so much anxiety from the whole situation and frustration I said keep the card keep the money and be done with it. After so many years with eBay I am finally going to put in a request to permanently close my account. eBay does nothing to protect its sellers and let’s you get ripped off. I’m out money and a graphics card. It is what it is though can’t let him get to me, just keep in mind buyers on eBay will do this to you, they will buy from you then don’t know what they are doing complain and get to keep your item and money. It’s just not worth it anymore to sell here. It’s been a good couple of years, that helped me offset paying for new computer builds selling my old hardware in original boxes and packaging. but if you plan to sell here keep in mind eBay will always screw the seller over..Spartanv296Version: 6.7.0

One time I loved it - now as a seller I hate itThere was a time I loved this app. It made everything easy and fast. Now... not so much. I sell Vinyl, 45s, cassettes, etc. and the app loves to put In info that has NOTHING to do with the item I’m trying to list. Oh and now if you list an item using the app it will auto list the item up to 8 times for you if it doesn’t sell even if you don’t want it re-listed which in turn you end up paying for the re-list even if you didn’t want it. Only way to stop it is to log into your account from a computer and revise your item. I spend a lot more time trying to list items now which in turn has made it where I don’t list as many. Just turn off the auto fill on music items. I sell original vinyl and if I start to put in all the info of the item it auto fills the re-print info. THATS NOT WHAT I WANT! I tried to list a Steely Dan original vinyl album and the app auto filled info that didn’t come close to what I was trying to list, info from another artist! I have to now start listing items by putting in one letter in the title then saving it into drafts to make sure it doesn’t auto fill then go back and open the draft to edit it. Oh it wouldn’t be so bad if you could delete the info auto filled but you can’t. You have to delete the whole listing and start over. It’s a very big pain now to list music... please please do something about it. I use to list hundreds of albums a month... if you’ll stop making it so hard to do I’ll list that many again. Thanks.CandCAVersion: 5.24.0

My honest feedbackWell my review means nothing I want apple to check the authenticity of some of these reviews some feel scripted and some say they hate it but gave it five stars... well good luck future users Buying- buying was pretty easy but it blinded me when I thought I was getting a good deal if I spent like 2 minutes looking online i could get it cheaper. Once i was not giving what was told but got a refund twice I ordered and paid but didn’t get it both times I got a refund took about a month. eBay has a problem with people listing low but putting 20 dollar shipping in country for a 1-5 pound item. Also have fun seeing 10 ads a day with new daily deals and you recently seen emails. Doesn’t let you use coupons unless you use their payment system PAYPAL. Selling- this is probably the worst part. If you don’t use there payment system PAYPAL it will block you to people who are using it (which is dumb since paypal is connected to your bank and can send money to a bank). When I was setting up to sell it send no listing fee (and it didn’t show what fees I would be paying) I wasn’t really trying to make a profit so I listed low someone brought it and (didn’t have access to the money) but I got 7 dollars after both PAYPAL fees and a weird eBay fee. The shipping would have cost 12 dollars. So I was at a loss here. I couldn’t use PayPal’s cheaper shipping fees because I have a phone and no PC. This app is pretty bad with the only thing on there mind being profit they even have ads..Fixhcitdhochpvohf263694Version: 5.20.0

Nothing but fraudulent sellers and accompany themselves are terribleI’ve been with eBay for 15 years. I’ve had a few fraudulent transactions, where the seller took my money and never sent an item. They have made me jump through hoops in order to get my money back and I’ve had to wait and wait and wait and wait. Most other selling sites don’t make it so hard to contact them and they don’t make you wait so long to get a refund. They don’t make the refund process so hard either! I do not recommend eBay because of that reason! They seem to bend over backwards the way they can to try and keep your money and not refund it so my very last item is on its way here and when it gets here, I will be closing my 15 year account with eBay Because of another item that was never sent and I contacted the seller weeks ago and I contacted eBay on Wednesday and opened a case. But every time I call them, they tell me I have to wait one more day one more day and then again one more day will contact the seller and give them one more day. Well, what about me? I’m the buyer and I’ve had to wait More than two weeks now without my item and without a refund! They should refund my money to me and get it on the seller but instead they keep asking me to wait one more day one more day. Well, today is the day they will be done with my business! Starting to suggest you don’t use eBay! Plenty of other online sellling sites out there!.Cuff huff1121Version: 6.225.0

The worst and most greedyEBay floods users with irrelevant notifications so you just ignore them or turn them off completely. then you don’t get the notification about an auction you actually care about. The problem is now the app asks you to turn on vacations every time you switch to it. They charges excessive fees, and offers little protection from scammers. Its outdated app and website design make the experience even worse. Instead of improving, they overcharge customers who feel stuck with no better option. Just goes to show that you don’t need to provide a better, customer experience, service, or even not annoy your customers with nonsensical notifications. You just have to control the market so that no one else can compete with you. I sure hope the upper management at eBay doesn’t read my review. They might harass an attack me like they did that one married couple. I’m not sure if you’re aware but back and 2020 a bunch of the upper management at eBay started harassing a a cute little married couple. So much so that some of eBay management went to jail for. people that you would think would be so high up in the company they couldn’t possibly care what one man wrote as a review. But you’d be wrong they really cared. They cared so much. They made it their lives, passion, and work attempting to ruin that married couples lives. eBay should’ve been canceled along time ago for numerous reasons..Blackbery-12Version: 6.174.0

Be careful what you wishFor a quick moment I believed all of my selling needs were met with this one app with this one company eBay. The one thing I have to take solace in is the fact I did not jump into and spend hours and hours of labor and time wasted posting everything that I have. I say take solace because honestly eBay has been a nightmare between the fake buyers that offer you more than what your listing is, who only want to contact you outside of eBay (which if you sell anything outside of eBay that you have listed on eBay they will probably try and charge you a fee still). HIDDEN FEES in your PayPal account transactions (please check your statements throughly) that do not get taken out from your eBay invoice SO they still turn around and charge you an extra 10% at the end of each month so highly DO NOT recommend auto pay!!! Now it seems if you are fortunate enough to have an actual person by your product their payment can get caught pending with no date of when transactions will show up in your balance. Their shipping charges are always less then what I wind up paying. And yes have talked to customer service several times with one associate assuring me that everything will just magically resolve itself by the 10th of the month on your invoice...which know your invoice will not magically resolve itself if an item does not close or if they remove a listing it still shows up in your total amount sold, which being a person with OCD is driving me a little bit crazy.... I believe I have just made my final eBay transaction I’m going to Esty, Craigslist, posh mark, etc.Gibby'sNessaVersion: 5.36.0

No Seller Protection & Unethical PoliciesAs a seller you are at high risk of getting scammed by buyers that want free items or forced unethical returns that come out of the sellers pocket for shipping. Buyers can lie on their return reason to force a favorable outcome for themselves within the automated return request system; they’ll expose themselves in their own messages and still get backed up by eBay. eBay will take dishonest buyers sides and refund them plus allow them to keep items. I had a manager admit to me that he could see a buyer had lied in a return case against me, but they sided with the buyer anyways because “it’s how the policy works.” eBay said my only protection was if I had a broken return item come in and wanted to fight for said rights in a complaint. Yeah, right. They also allow feedback extortion despite claiming otherwise. Then they won’t remove the feedback used as extortion on your account by buyers. And customer service will either flat out lie that they are taking care of an issue OR claim to have no power whatsoever to intervene in a dispute/speed up an appeal to an issue that needs immediate attention. They make you wait out their system which always finds a way to make the wrong decision and force you to swallow unfair rulings against your business. It’s unethical business practice. And you can’t find a U.S customer service rep to speak to for some help. It’s all out of the country “help” and out of touch..PeachblossomViviVersion: 6.165.0

EBay screws over new sellers. Prioritize another platform!Full of scammers and not made to support new sellers. I uploaded one product a day, for a month, only ever getting buy requests from scammers asking me to text them, which I would just ignore, only having replied to one or two to figure out if it was legit. When I finally made my first legitimate sale, eBay decided to suspend me indefinitely almost immediately because of “suspicious activity” on my account. I read all their rules of compliance and I don’t believe I did anything suspicious or harmful to the community to deserve a permanent ban. Customer service is near impossible to get a hold of. Had to resort to messaging them on Twitter and even then they wouldn’t tell me a reason as to why they banned me. It’s infuriating. They essentially have a platform full of scammers and choose to ban people who follow the rules and don’t list anything disingenuous. You can google search other people that have had the same thing happen to them. I’m not a unique case. Not only that but they waited until after I shipped my product before banning me and are withholding my funds for a month. It was sold Dec. 8th and they won’t pay out until Jan. 8th. Absolutely ridiculous. I’m not down a product, a platform and my profit because of their stupid decision. Small businesses beware and do not make eBay your primary selling platform. They’ll screw you over and will not care at all..RVMXIIVersion: 6.41.0

DisappointedHonestly this is my second try on using eBay in hopes of it improving some of the reasons I left last time. But no it didn’t. I still faced with the same issues and left with either money lost or merchandise lost. For my last several transactions, I’ve probably lost about $200 worth of fund or stuff. Here’s why. 1) when I created a new listing and put in the information I WANTED TO PUT in ONLY, for some reasons, the system changed your listing to an already existing one, therefore when buyer bought my item they think it’s the one eBay system changed to, I thought I was selling the one I had. Shipped it, delivered, got paid, only to find out the buyer wanted to return for refund. Of course he would, cause it’s not what he wanted. But then that sucked for me cause the money for shipping (twice) is lost. My fund in PayPal got deducted TWICE. And all the hassle is really not worth it. 2) shipment lost. When I shipped an item out via USPS using the prepaid labels, it was accepted at the post office, so shipped, waited for almost a month, got my money, only to find out again the buyer hasn’t received the item and requested refund. In my mind it’s been delivered for a month but the truth is USPS lost the item. Now again my fund in deducted from my PayPal account and I lost my book that’s worth $100+ originally. HONESTLY, eBay app/platform needs a better overall design and application. & I can’t stress how disappointed I am at such a huge online shopping platform like eBay...Karenkid4Version: 5.22.1

Worst Shopping AppCan't do half what you can on the website. Can't view purchases beyond 60days, can't view wish lists or add watched list to your wish list. Shopping experience is terrible too as the resolve on bad transactions always favours the seller even if product info is wrong or they lie..Guardian1834Version: 5.14.0

Not good at allI hate it soooo much i live in Canada but every time I change the settings to Canada it changes back to United States I have tried every this app is the worst!!!!!.Sara 1122334455Version: 5.31.0

Bad shipping. Don’t bother.They don’t bother shipping during the pandemic. I lost a few hundred dollars because they can’t be bothered to refund you for lost items. It’s a waste of time and money. Don’t bother with eBay..Chantaille I RegulusVersion: 6.9.6

Where did item descriptions go?Where did item descriptions go? Hello. Why haven’t you guys noticed this on an iPhone app? Where did the items descriptions go? Why can’t item description be selected on the app? Where did the items descriptions go? Why haven’t you guys noticed this on an iPhone app? Where did the items descriptions go? Why can’t item description be selected on the app? Where did the items descriptions go? Why haven’t you guys noticed this on an iPhone app? Where did the items descriptions go? Why can’t item description be selected on the app? Where did the items descriptions go? Why haven’t you guys noticed this on an iPhone app? Where did the items descriptions go? Why can’t item description be selected on the app? Where did the items descriptions go? Did this get Your attention yet? Please Fix the item descriptions!!!!.TheDark1_78Version: 6.69.0

Can’t sellCan’t setup an acc it always lags and crashes.TutotrôlVersion: 5.38.0

DOES NOT DISPLAY VIEWSThe app has had an issue with not displaying the # of views for a listed item for a while now. I have seen other’s complaints regarding the same issue for some time now, but yet still no fix. I no longer really use the app other than as a buyer. As a seller I stick now to desktop..EngagePeopleVersion: 5.22.1

Achetez ailleurs.Ne téléchargez JAMAIS ebay. Ce sont de vrais voleurs. Ils vont vous facturer la commande sans placer de commande. Je le répète: DES VRAIS VOLEURS..Dirtball420Version: 6.114.0

Suspended for creating and sellingThank you.Howisthat takenVersion: 6.91.0

Brisé!La description des produits n’est plus accessible….JflarriveeVersion: 6.69.0

Terrible serviceWas suspended from eBay on my first day of selling with literally no reason given. Called 'customer service' which is just an automated service to try and direct you away from a human. When I finally got in touch and asked why this happened I was hung up on. Finally got through a second time to have a slightly longer conversation where I was told that I could not be told why I was suspended but that it was permanent and I couldn't speak to any supervisor. Disgusting service, all I wanted to do was sell some Yu-Gi-Oh cards....JordanPatrickWilliamVersion: 6.68.0

BadWould give 0 stars if possible, i dislike it enough to leave a review… by far the worst experience ive had with a “buy and sell” platform. Most convoluted system ive ever encountered. Also runs up your screen time even when the app is fully closed in the background..FlyinSouloVersion: 6.49.0

Ebay sucks . PERIODSellers BEWARE eBay is the play-field for all the scammers.. it doesnt matter what you sell, how well and proper the description of your items is... all buyer has to do is “this is not as described” and you lose your money and items!!! And the nail on coffin is you CANT even give negative feedback to buyers.. its just NOT an option.. but buyers can “blackmail” you to post negative feedback if you dont do their demands. F eBay!.BENTOVER-by-eBay-last-timeVersion: 5.30.0

I can’t even post a listing on the app! Fix it!The app has bugs that it needs so fix so people can actually post listings. When I post a listing for clothing it asks for the size, and I select it but then it disappears seconds later. You can’t post a listing without selecting the size of the clothing! It needs to be fixed!.Sumrob12345Version: 5.22.1

Correction de. BoguesJ’ai mis à jour cette application au moins 8 fois aujourd’hui. Version 6.260.0. Et il est indiqué dans la section réglage et à propos version 6.259.0.2. À chaque mise à jour, c’est la même chose. Et celle-ci est proposée en boucle. Je ne sais pas de quel bogue vous avez fait la correction mais je comprends que vous en avez créé un autre. Je ne vais plus mettre à jour puisque je ne jouerai plus à ce petit jeu. Je vais effacer votre application. Il n’y aura plus de bogue. Merci.VrmotionVersion: 6.260.0

Super slow to fix issues for sellersNot the best platform for sellers and eBay slow to fix issues likely due to lack of competition..Defiant_NX74205Version: 6.203.0

DO NOT SELL ON EBAYEBay banned my account PERMANENTLY for not adding my passport information. I didn’t want to do it because eBay REVEALS your name AND addresses.Tobs CalandroVersion: 6.201.0

They kept my money, bewareSold my iPhone on this platform, buyer received item and gave me 5 star review, but a week before I was supposed to receive the payout eBay suspended my account and refused to give me the payment. I will be talking legal action against these frauds. Customer service is of no help.Sukhman SidhuVersion: 6.200.0

Keeps your personal infoWon’t delete my banking info after I contacted them; said I cannot remove my personal banking info from their site even after I have withdrawn my consent.SkrjjfjdiwosVersion: 6.198.0

WthEbay sucks. About a year ago I complained about them using intelcom instead of Canada Post and they did not even bother replying to me just deleted my comment like a bunch of immature twelve year olds. I am now too scared of ordering in Ebay for fear of my order not being delivered by Canada Post but a third party like incompetent intelcom.Va3ateVersion: 6.194.0

Cant save search filter preferences on iPhoneIPhone eBay app does not respect saved filtering preferences like “Distance: furthest first”, “price+shipping highest first” etc, even when logged in, also does not have a logout button anywhere.TheSinningWorshipperOfGodVersion: 6.163.0

Sellers cancelling finished auctions without repercussion.If a seller doesn’t get the amount of money they want from an auction they can just cancel the item by marking it as “lost or damaged” and there are no repercussions for it. Seen a handful of accounts do this and just had it happen to myself. One account with over 10 instances of this happening based on negative feedback but still posting stuff at auction..Actually Dat BoiVersion: 6.162.0

Horrible! Sellers Beware!I recently started selling on eBay. I had just received my first few orders and I have put a lot of care and time into sending out the items. However, a few days after sending out the items I received a multiple emails and messages through eBay saying my account is permanently suspended. Now I no longer have the items in my possession and eBay says I will not receive payment while my account is suspended. What did I do wrong? This is ridiculous. I can believe eBay is such a scam!.Dewkhd289yd2Version: 6.117.0

High Seller FeesAfter 15 years of selling on ebay, I have decided to part ways. The seller fees are aggressive and excessive. In addition, I paid for feature highlighting for my ad, and after a whole week, it showed 0 views through promotional clicks. Unless you can gauge your customers with overrated shipping costs..BettertastethanyoursVersion: 6.117.0

Don’t buy from hereI was trying to buy something but it kept saying that my card was declined, so i went to my bank and checked and i had the money for the thing, so i tried it 4 more times and it took my money 4 times but it never worked. i got scammed like $300.They’re all used.Version: 6.117.0

VERY poor customer serviceCustomer service is the worst to deal with! Don’t care about their customers at all! Be better off using a different site to sell on! Will never use them again!.DennnyxxVersion: 6.114.0

Worst experience!I have opened account, listed an item. They paused the listing. Contacted support service, answer was to wait and send the ID for identification. It all was done. After few days, they have blocked me for forever without an option to sell, buy or open new account! Welcome to Ebay! Worst experience unfortunately!(.KhrystynaKYVersion: 6.112.0

Hidden fees everywhere and horrible experienceJust want to clarify that if you’re a buyer, you’ll be fine but if you’re selling, horrible experience. -There’s taxes on selling something to someone. -There’s a fake sale about shipping fees (even with the sale it’s cheaper if you create it yourself). -When you finally get your first sell as a person (not a company so for free right?), you get 10-15% again taking from you. I would love to share a screenshot about a 50$ sale, they’re taking over 10$ on it as fees ????? And that’s without the label they overcharged me with the 20% sale. Wasn’t worth selling my item anymore, I was losing money. So I canceled my order and refunded the person, more fees. To my big surprised, the label of 20$ that was supposed to be paid from the customer ended up being deducted from my credit card even if I never used it?! Thank you eBay for giving me this horrible experience, you’re a truly scam when it’s about selling on your platform, first and last time..Ralph1423Version: 6.111.0

Ebay’s trashShipping fees are inflated..10090890892Version: 6.94.0

Poor customer service and customer-unfriendly policiesI can't even be nice about this. A seller sends a defective product, and they won't return messages for 4 weeks, so I file a complaint; I'm told to return the product, lose the complaint because I didn't return the product within the 30-day return period, so now I'm out the product and my money. Bye, eBay. Your service has deteriorated immensely..ShaneWenzVersion: 6.94.0

Can’t sign in without being trackedMy ebay account is google and i cannot sign in without app tracking enabled, no way i’m allowing this uninstalling.Emerauld85Version: 6.93.1

Garbage systemI posted one of my pieces from my collection and guess what… EBay’s system decided to permanently ban me like I don’t understand why it has “suspicion “ with my account. With all the years I’ve had selling eBay has come out to one of the worst. Only make an account if you don’t care about getting banned after a day. Thanks.Gurvir_m23Version: 6.88.0

Stole my money and credited itI never sold anything on ebay and they charged me $55. I never went back on ebay and started getting calls from a creditor about this money. I could not get ahold of ebay and was seemingly forced to pay this money that i should never have owed. I will never be using ebay again and i worn you all before selling on ebay..MatthewmethasinVersion: 6.85.0

Poor customer service, lousy mobile appAll my eBay messages have disappeared. Over 10 years of messages simply gone. There are no solutions using the eBay site or the mobile app. Calling customer service if futile. Open return case cannot be resolved because messages are gone. Very disappointed with this app. Maybe if the mobile app wasn’t updated every single week there wouldn’t be all the glitches that said updates create!!!.EvereddyVersion: 6.82.0

Bullied and harassed by EBay sellersIt seems like eBay doesn’t take their policies seriously concern bullying and harassment. It has happened to me many times on their platform. They don’t care it seems, and this eBay seller I’m having problems with is still selling, even though he has said terrible things to me, that eBay should have zero tolerance for. I also have the right to know if actions are being taking by eBay because he is the one that harassed me. I’ve been having a terrible experience with EBay. I told them I would let the world know and be aware of this. Thus that’s what I’m doing. It’s highly likely that eBay will delete this feedback. As long as I’m doing my part, that’s all I can really do..RW04Version: 6.78.0

Saved SearchesThe new saved searches feature suuuux. Put it back the way it was.Wineguy73Version: 6.77.0

No descriptionsThis app is horrible. Can’t see any item descriptions for a long time now. Can’t sell or buy without item descriptions..Jason_450Version: 6.72.0

Why is there no description on items?!There is no item description option on ads!! Theres a title that says “item description from seller” but there is no drop down menu or button on or around the title at all!! Fix this!!.ChrisTheLoneWolfVersion: 6.72.0

New update still didn’t fix Item Description issueSo finally after a week of frustration with the Item Description unavailable to view in the app, eBay finally sends out another app update presumably to fix this issue. Guess what? Still can’t access Item Description on the app. Ebay is a bunch of 🤡🤡🤡.Razorrock12Version: 6.72.0

Can’t access item descriptions even after updateI just updated to the new version offered today, and the item descriptions are still inaccessible. The ‘buy again’ tab is cute—though the ‘similar items’ are often anything but—though as a buyer, the item descriptions are most vital to making purchase decisions. Please fix!.Houseproud_MBVersion: 6.72.0

New update sucksUnable to purchase anything on the app now , have to go on safari/ chrome apps which making this app useless.JTR_M2Version: 6.69.0

Does not workI am in Canada. The field automatically fills in United Kingdom. I turned off the automatic region selection toggle in settings. The app still insists I am in the United Kingdom and will not allow me to change it. I cannot sell without filling this information. The whole experience has been very frustrating..GroprochoVersion: 6.68.0

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