Hotels.com: Book hotels & more Positive Reviews
EXPEDIA’S OFFSPRINGThis is a good app. Of the many app options to make reservations for hotel stays, this is the app that I keep on the forefront. I like the idea of narrowing the availability of hotels down to the area that I’m located in & once the hotels are done for the area the app will begin to venture to the outskirts of your location. Any questions or concerns pertaining to the booking are included on attached pages like room facts, requirements, small secrets, etc. The only thing that’s missing per hotel page is the actual hotel phone number but that’s easy to find through your web browser. Overall I recommend the app to many of my friends. Customer service is good, the agents are patient & give their REAL names, & will stay on the line until all concerns are dealt with; they make sure you don’t hang up unhappy, for the most part. The things that are out of their control like deposit reimbursement, a manager or hotel staff that refuses to honor the booking, a hotel that has overbooked but it doesn’t show on the app, etc. is just that, out of their control. But that’s just 10% vs. 90% of the issues and concerns that they can control or change..Sir SAGEVersion: 12.8.1
OKPros: 1) it wasn’t directly in the downtown area where we had to go into a parking garage. We had outdoor hotel parking. 2) good hot breakfast. 3) personnel nice.
Cons: 1) couldn’t set AC at a comfortable temperature. Either had to be too cold or not cold enough. 2) On the second day, after a day of rain, the carpet was wet in the bedroom, right next to the bed under the window. we could have moved, but six people did not want to load up everything and move to another room. We were there for four nights. We just got into the bed from one side and moved the luggage. Heard interstate traffic if you slept by the window. 3) it was a older building that was renovated whenever but not everything was replaced like older sofa sleeper/couch that was not comfortable for sleeping on or sitting on. Paint bubbling bad on a door’s joints. 4) fire alarm went off. We were outside for about an hour or so. 4) For the wet carpet (because it would have been a big inconvenience to move) and fire alarm going off, there was no sort of discount even if it was just $20 or $30 for someone that asked for it. Not everybody will. No biggie. 5) about 12:30 am, my brother turned the corner going to elevator, there was a man laying on the floor with his two pitbulls guarding him. One of the dogs barked at him. He turned around and came back to the room. I saw the man and the two pit bulls the next day.
I wouldn’t necessarily book this hotel again, even though it wasn’t that bad..25 ChristalVersion: 2024.39
After in update it’s become really painfulWe tried to make some adjustments on our hotel reservation. Apparently we can’t do it anymore by ourselves and need to have the help of a “virtual agent”. A simple change of dates turned out to be a little more than what we bargained for. The agent suggested that we cancel and and then rebook the same hotel, which is also impossible without and agent. After 15 minutes of conversation we managed to cancel our booking, only to find out that to make new reservation was not a simple task either. We were charged (twice) but the payment page kept giving us an error message. Despite that, we were charged - twice! We never received an itinerary either. After that we were on Chat with an agent for at least 40 min then we were asked to send an attachment showing payment, which is not possible to do, at least on IOS for iPad. He sent an email to attach photos, and while we were figuring out how, one of the two charges was canceled by the vendor. After another long pause the agent on Chat said there wasn’t anything we could do than to try again in an hour. There is no way to involve a supervisor, and there apparently isn’t a customer service number anymore either . After that I felt like I need a good drink to stay strong and wait for another 7 to 10 business days to see if they cancel the second charge … W…?.Dusia11Version: 23.3
Felt like homeHello, I liked to share my experience with my stay at The Gravity Haus. As soon as I walked in a was welcomed by a young woman, who was very friendly and polite. She checked me in and shared the amenities with me, great way to end my night after a 4 hour drive. I noticed this hotel in particular was very different, a modern feeling, plants brought a sense of life into the lobby. Getting into the room, my significant other and I started talking about how the room made us feel, no lie we are no hotel critics but we talked about the layout, the small things that made this room feel like a home, the yellow Parks book, for crying out loud we had an hour long photo shoot lol, the blanket on the couch, the bench in the room & how spacious & clean the room was. Through out our stay we encountered different people working the front desk, in particular the grave yard shift man, who shared with us places to see, places to dine, the best times to see Delicate Arch, etc. very friendly and pleasant. The Gravity Haus will definitely be our coming back home for the weekends in our future visits to Moab. Thanks for an awesome experience..StuddedvneckVersion: 2024.13
Incredible experience.As seasoned travelers in the Caribbean, we’ve been to many top resorts. Le Toiny delivered an elite experience on all fronts. The hotel “room” was actually a 1300 square foot villa with a living room, mini bar and table, significant bathroom, and a large master bedroom. The villa has its own pool with a hillside view of the Caribbean. There was a well-trained, attentive staff member for every request and the combination of privacy with friendly energy from other guests that was ideal. They served breakfast (included with your stay) in their main restaurant — what a great way to start your day with many made to order options, delicious coffee, and fresh juices! While the villas are perched on the hillside elevated from the ocean, there are several Range Rover shuttles that takes you to their exclusive beach club (3-4 minutes) with no delay. We enjoyed watching the surfers while sipping delicious house-made cocktails. I would recommend a rental car to easily navigate this small island. Each day when we left the resort, we were eager to return to enjoy this five star gem!! We are already planning our return!.MikeC - AtlantaVersion: 2024.26
Customer careI was just about to give up on this app completely! I stayed 10 nights, and was not able to get my stamps for any nights. However, I decided to call and no one was able to help me after constantly being hung up on. Then I decided to try the help chat and after an hour and a half of non stop transferring from one department to another. As well as constant disconnections I was just furious. Then finally, I was transferred to another agent Christine Joy C. it showed up as on our chat, and she literally fixed everything in under 10 min. I don’t see why any of the other multiple agents I spoke to prior was not able to do what she just did for me. No one was able to answer a simple question. Honestly a simple yes or no would have been suffice after an hour, but instead gave me the run around. I hate writing reviews, and truthfully I would have given this app and customer care a zero star rating if it was possible, but because I was actually grateful for her assistance I give you guys 5 stars and I will continue to book through this app for future endeavors..HTo0190Version: 13.1.1
It’s not reliableI booked a room for me and my girlfriend. When I arrived they said I only booked for one person even though I paid extra for breakfast for 2 people. The hotel insisted I must pay extra for an extra person. They didn’t care that my receipt clearly showed I paid for 2 breakfasts, the booking only said one person. I know there is no way I would have knowingly booked a room for 1. Obviously selecting the breakfast extras didn’t trigger any conflicts. The whole thing was a mess and because The Holiday Inn was so rude and obtuse and stuck on me paying extra, I had to leave. The booking was non refundable. I even tried to get them to cancel the booking so I could rebook it with 2 people so I could show the hotel that the problem was with the app, they didn’t care. All around a horrible experience. Edit: I already tried talking to customer service. They did nothing and basically told me it’s my fault because I booked for 1 person and not 2. Which didn’t happen. I definitely booked for 2 and paid for breakfast for 2.
Edit 2: You already suggested this. Broken AI making responses? Do you always answer with the same thing? Get some humans in charge and then we will talk..EsfandiarisanVersion: 23.25
Lake Lawn stay was good!We had a good overnight stay at Lake Lawn! The room and amenities were wonderful! We enjoyed a round of Golf, sun bathing at one of the 2 outdoor pools with lake views. Dinner at the Lookout Bar&Grill and breakfast with Starbucks at Capri Cafe. We had a jacuzzi tub in our room and wonderful rocking chairs on our semi-private patio facing the first hole of the golf course. Our only complaint was how Lynette at registration desk treated my wife when attempting to checkin for our room while I was golfing. She was treated unfairly and was not greatly assisted due to booking a room through a “third party vendor” and not having my wife’s full name on the reservation. However we had been there earlier and spoke to another person who informed us our room wasn’t ready yet and provided us with armbands for the pool that my wife was still wearing. My wife was forced to have to call me interrupting my game and make me call the desk to add her. Lynette wouldn’t accept her DL proving same last name and address on the reservation or my wife’s call to me. This was NOT the best first impression made by this single employee, however won’t impact us from trying another future stay..Cbooyah70Version: 2024.37
VERY TERRIBLE, NO GOOD, HORRIBLE CUSTOMER SERVICEThe experiment was good at first, then I have to call in and change my staying days to later due to travel issues. I call CS, waited for an hour or so to change my booking days. They said everything is gone thru and I was all set. Until the days before my staying, I call the hotel and they said there no booking or reservations under my name’s. I contact CS again, they said they’ll contact the hotel and solve my situation and call the hotel back to confirm later. I call the hotel again, there NOTHING under my names. I’ll started getting frustrated because I’ll already paid and the price was not cheap. I’ll contact them 2 more times and every time they said it will sorted out. NOTHING WAS SOLVED. I get extremely frustrated then I meet Yashna. This 5* is for her. SHE IS THE ONLY HELFUL AGENTS FOR THIS WHOLE APP. Instead of saying things like it’s will sorted out, just waited for a bit, bla bla bla…. She FOUND the problem and FIX IT. Anw, I spend too much time and too much stress using this app. Bye. This 5 stars is for Yashna..WhyINeedANicknamesVersion: 17.3
Not HelpfulI booked with this site all of the time. Yesterday, we arrived at our “hotel” at 6pm and they had no clean rooms. They actually gave us keys to a room that was being used! They told us to come back in two hours! I called the 800 number for help and was treated horribly by Bella a manager. She was rude and would not help. I understand we had a non-refundable rate and we would have stayed at our accommodation if they would have had a room for us. But they did not even though they kept claiming they did! Pretty unacceptable, there’s like 100 other sites like this I could use, but I’ve always used this one because I have never had a problem. On hold for over twenty minutes just to get transferred to someone who was completely rude and unhelpful. I still would like my full refund. A definition of a reservation is you have a room waiting for you since we already paid. People were coming in after us getting cleaned rooms and no one would help us out! Absolutely unacceptable!.DNVickster20Version: 11.2
Alright if you’re going for the cheapest.Price was decent, not the cheapest in Ocean City, but not the highest either. With that being said, I expected more. The beds were horrible, very lumpy and I kept hearing a spring slipping as I tossed and turned. The room was super small with barely enough room to maneuver. The bathroom was even smaller. There were jets in the tub but I wasn’t about to take a bath and turn on the nastiness. The tv was tiny and apparently no cable. It was a smart tv but then you have to login with your own apps (don’t forget to sign them out). I could literally see the lights from the hallway around the door and plainly hear all the noise coming from it. The pool was the best thing about the hotel besides it being right on the beach. Several dining options right at the hotel with live music (oldies mostly, but decent). The Mug and Mallet restaurant below the hotel was super good, we ate there twice. My advice, pay a little more so that you can at least get a good nights rest while you’re on vacation. We will not be staying there again. If it wasn’t for the restaurant, I would have given 2 stars out maybe even 1..PbchapsVersion: 2024.23
Customer service is horribleThey do a bait and switch they give you codes for extra stamps that you won’t get instead there system conveniently don’t show something that you know you did gold membership also a lie you never get the perks they say you will and when it’s something simple to fix they give you the run around so after many years of using the service and average 150 ish nights a year I will book one more night through them to get my free night which I should have already had then I will no longer use them or their parent company Expedia and I think the only way to stop these crooks these liars is by boycotting there services until they realize that the customer is what keeps them relevant DO NOT USE THEM THEY WILL CHEAT YOU IN THE END AND THEN ACT LIKE YOU DONT KNOW WHAT YOU DID. Oh the offer you a coupon for garbage because no place I stayed ever full filled the perks they claim you will get.Bartt clay you all lieVersion: 15.9
Nice place to stay but not the bestThe hotel was a nice place to stay. We stayed there for about 11 to 12 days. The hotel itself is nice. The beds are comfortable and they people coming to do the cleaning are pleasant. Over all it was good. I wish I could have booked somewhere else that was a bit closer to the city. I wish they had a microwave and a place to do quick washing and drying of your clothes. Some guests had to put their clothes outside in the balcony to dry and so did we but once it dried it had a nasty smell to them. If washer and dryer was not available they should have a service where they could wash your shirts and pants for free at least. There is an option for them to wash your clothes but you have to pay for it. Again wish they had a microwave as we did order from outside and our food would get cold and when we didn’t finish it and there was no place to warm it up. Over all it was a good stay but I’ll probably book else where if I ever do come back..Waris 3011Version: 2024.21
Marina Banderas Suites, Nuevo Vallarta MexicoThis by far will be one of the easiest reviews to write. My husband and I stayed a couple of nights at this resort and will be recommending it to all my family and friends. It absolutely is a gem. The rooms were nice and clean, the personal touches(fully stocked mini bar), was outstanding. At first we were a little Leary with it not being a large place but the staff, especially Alida and her daughter Alida, made us feel welcomed, and safe. They were extremely helpful and ALWAYS made sure we were taken care of. The on sight restaurant was excellent!!! The food was delicious, and they too met every need and/or request. We really, really felt welcomed and very well taken care of. I actually hated to leave. Staying there was the absolute highlight of our trip to Puerto Vallarta and an all around great decision I will definitely miss you all and hope to be back soon. Pam&Joseph W., Chicago, IL..Momagirl1Version: 15.5
Easy and effectiveI really was impressed on how easy and effective it was to make my reservation with lots of options made available to me.
I received my confirmation immediately via email and further information and contact numbers in case I needed to reach out to the hotel before arriving. I felt confident that my reservation was done properly with a secured website that kept my credit card guarantee private. I did not have to post a single dollar to reserve and my credit card will not be charged until my arrival. I also can cancel my reservation the day before with no charge. I also now am enrolled in what is called one key, a service that links me to VRBO and Expedia. Super easy to now obtain reservation the way I need it to be. The price could not be a better price for an incredible villa that includes the golf cart.
Very pleased and looking forward to a great vacation. Casa de Campo, La Romana RD, here a come..CanacubanricanVersion: 2024.17
DisgustedI rented a room ahead of time for my trip and was utterly disgusted with the place. Totally false advertisement nothing was as it portrayed in the picture. It was a family vacation so I was with my kids and stayed in one of the raunchiest places I had ever seen.I wish I could post the pictures of this place to avoid others from experiencing the same thing. There was no pool like advertised, no linens or towels and when I tried to call the front desk the phone didn’t work. Literally had no cord to connect in the wall. No coffee matching but the was coffee and the blow dryer in the restroom was pulled out the wall. To top it all off there was bed bugs my sister got bits on her best from what she thought was a tick. After some investigating we found out it was a bed bug. When I called hotels. Com to tell them about my experience and emailed the photos the best they could do was $30 off my next stay..Rmscorpio11Version: 22.49
AWESOME HOTELMy girlfriend & I stayed here to attend a concert in Savannah. The hotel is in the middle of a remodel & the owner is doing an amazing job updating the room. I do believe we may have been the first guests to stay in room 119. I loved the white clean look of the room & the art on the wall was beautiful. The owner did it himself! The staff was very friendly and helpful. We left to spend the day at Tybee Island (50 mins away) and I realized I didn't have my wallet. I panicked thinking I may have left it on top of the car. I called the hotel & management offered to go look in my room to see if I left it in there. He stated in the phone with me & I told him where I thought I may have left it. He found it!! Because of his willingness to go look for me we were able to enjoy our day. We'll definitely be back if ever in Savannah!!! NEVER SAW NOT ONE BUG!!!! They also have security that patrols the area as well..CoalestonVersion: 22.44
Buggy app / does not work for updates iPhone usersThe website is good. I’ve used it before and found good deals. There is a bug in the search bar however. User are unable to “sort” the listings using the app. Listings appear in list format according to apps recommendation? So basically, if you want to search for a room based on price, rating or distance you are out of luck. The app has the built in sort feature, but users are unable to apply preferred sort options. I would just stick to the website platform. App has been botched recently. Do not download. This app accepts money from hotels to have them appear at the very top of your search results. Despite your financial or logistical preferences. TLDR. this app displays at the very top of search listings the hotels it receives money from. searching specifically by distance or cost is not an option on the app..Juandisim0Version: 13.0.1
Customer service is the worst, car below industry standardStandards of the trade itself are not upheld and this leads to major stress attacks on body and beingness.
Lack of respect and integrity for ones time.
Uncaring. Will pass you off to another agent over and over until you give up your asking for a refund for a stay that was not completed due to hotel being unable to provide room that was a non smoking room. A stay where you did not stay.
And, they’ll refuse to offer any kind of compensation for taking hours upon hours of your time. Or, they’ll off $10 when you were into communication repeating the issue over and over as they continue to pass you off and make you start again. This is an insult. It’s intentional and it’s force upon a being that doesn’t need the stress and damage to body and self.
And, they don’t care. I do. Others do too. I’m not the only one frustrated and angry at their lack of proper customer support.
8 days and fight of 10 hours in having to get a refund for a stay where I was unable to stay. Something that could have been taken care of in a matter of minutes and the customer followed up with in a way that alleviates all the burden and responsibility that is not of the customer but for the “customer service” agent with the PAID job.
Sad..Angry baby godVersion: 13.0.1
Overall, good, but don’t trust the “upcoming trips” to be correctI’m conflicted, because I use this app A LOT. And when it works, it’s great; but twice now a reservation I made never showed up in “upcoming trips”…if you’re extremely organized and keep track of all your confirmation and cancellation emails this might not be an issue, but when you make as many reservations and changes as I do, it’s a recipe for disaster. I just lost $900 because I’d initially booked two hotels in a city and only one showed up in the app. And I checked it every few days for almost a year after booking. The other hotel just emailed me to see when I’d be checking in since I was “a day late” and I had to pay two nights. The trip magically showed up after I spoke to customer service…twice. Now I have 4 active bookings on the app but only staying at one hotel 🤦🏽♀️ I really do appreciate the ease of booking, but the app should accurately reflect everything that someone has going on..AdelgadoreyVersion: 23.16
Fantastic stayOur stay at the Meridiani Taksim Hotel was excellent. The hotel is a boutique hotel that is new, clean, and very comfortable. Its location is also convenient, especially for people who want to visit Nisantasi and Taksim. Although walking to Taksim may seem close, the road is hilly and can be quite tiring.
The only downside of the hotel is that it does not serve breakfast. During the booking process, it was mentioned that breakfast could be added, but it is not provided by the hotel itself. Instead, guests have to go to the hotel next door, and unfortunately, the breakfast there is not enjoyable.
Nevertheless, the hotel is definitely worth its price, and the staff members are very friendly, especially Eyman! He provided exceptional service and made sure that each of us was comfortable. He went above and beyond to ensure our happiness. I highly recommend this hotel..SukerinaaVersion: 2023.39
Update the AppYou want people to right reviews as you request them quite frequently. It would be nice if the App does not reset in the middle of writing a review. I I leave the app to check a picture or to get/confirm a detail on my review everything O types and even the selections I made are all gone. This is very irritating and makes people not want to start over. You are actually causing people to not want to leave a review because all the details they have typed are lost. What happens when your 99% done giving a ton of detail and some one called you. All your hard work is now gone. Fixing this EXTREMELY IRRITATING problem should be addressed immediately. I even tried to make a review during down town when waiting to board, sitting on a train, etc and it would be nice for my info to remain so that I can review and continue later. Again everything disappears you really have to fix this problem. Trust me your rate of receiving reviews will go up substantially!!!.A/V Tech GuyVersion: 9.5.1
This guys are good! Fast and swift and easy!Good price on all my stays. Well done!.Jupjup1992Version: 6.6
WonderfulWonderful. Very easy and fast.Dr. KumartungaVersion: 9.3
Unable to update account profile. Cannot get receiptsI called and asked them to change my email so I could get a receipt. They sent a receipt with no identifying information on it such as what it was for or which hotel and they sent it to my email I asked them to update but they never updated the email. The settings button on the app should allow users to change emails or contact info..Nursegurl45Version: 9.8
Rating Hotels . ComBeen using for roughly over 10 yrs
Must say has been overall a good experience.Hotels.com reviewVersion: 23.32
Ugly logoGood app otherwise.Reviewer 387Version: 23.12
Very goodHave online chat and more suitable.SaharseVersion: 23.19
The worst apps and hotel booking companyAt all costs do not book in this company because they charge right away and would give you the stress to get your refund! They don’t have a reliable call centre to accommodate your concerns.😒.Ging AlonzoVersion: 22.49
Mes commentairesPour moi , c’est une nouvelle application! Je le connais pas! Alors j’attends pour des commentaires! On va essayer cette nouvelle année! On verras après.Outardes12Version: 22.49
Very helpful personnelWe needed to change a hotel reservation and although the reservation was inside bound, the person who answered my call went the extra mile to help me. Thank you..OtodomVersion: 22.48
Hotel.Com App is easy to use!The app is very user-friendly. Very easy to navigate around and the hotel information is helpful..MizEnDeeVersion: 6.6
Easy to useGreat app if you travel frequently .. easy to use and great discounts..Marty7blueVersion: 2025.17
TravelGreat Hospitality!.Is this justiceVersion: 2025.16
NAStaff were excellent both in and out. Special shout out to Kingsley. Room was very comfortable, clean etc.
Unfortunately there was a 2am fire alarm, after exit and 1/2 hr of fresh air all good..Grinch414Version: 2025.17
April StayOverall, the stay was good, breakfast was pretty good, some of the front desk staff were very welcoming but not all, and the room was very clean, thanks to the amazing job the housekeeping staff did..Lower Mainland GuyVersion: 2025.17
10/10Best girls trip hotel. Beautiful easy to light fireplace. Beautiful room. Cozy beds. Wonderful rain shower. Just perfect. Loved it. The view from our room looked right out at the mountains..Saskatoon visitorsVersion: 2025.16
Look no further!They have accommodations everywhere. Fast and easy to use!.801#Bluefin TunaVersion: 2025.16
Check inJoe was very kind after a long drive. Very helpful.Suzi StoparVersion: 2025.14
Good Value and LocationThis spot was good for the money with an easy going staff friendly. Next to a very popular breakfast spot and good sushi resteraunt..Vince & Andreas Island SpotsVersion: 2025.13
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.22
Hotels.com: Book hotels & more Negative Reviews
Poor functionalityWith the latest update, this app has become almost unusable. “(Message”. Too many requests)” pops up when simply trying to open the app. The main loading screen freezes and stays, forcing me to close the app and restart regularly. “Sorry we could not connect to Hotels servers” And other error messages pop up when trying to complete simple tasks. All of these are happening in areas of good cell service. When issues arise I always check the functionality of other applications to make sure the issue isn’t rooted in a blanketing lack of reception. When I am able to login with my user name, the map function is buggy. Zooming in is almost impossible. Every time my finger leaves the screen it zooms back out. When I can finally select a hotel, and go to confirm payment I’m logged out of my user name and cannot log in via the app. I’m taken to the desktop version and forced to sign in and book there. Which is obviously a pain with the entire function for this application being created in the first place is to make it easier for mobile use on the go. Ive booked somewhere around 500 hotels in the last 10years of my life through this app and for the first time I’m considering, switching to a competing booking application. Not sure what is the hold up or why it has gone downhill in the last year, but it needs work fast..JohnCoffey22Version: 23.8
Was not satisfied with my stay I left a day earlyThe hotel was not clean, there were several dead bugs throughout the room. The first room they assigned to me smell so badly like smoke it was burning my eyes. The noise level from the pool and the construction going on was intolerable. I requested a room change due to the cigarette stench. They moved me across the hall to another room that was not very clean. The bedside lamp didn’t not work and the outlets were not working . The room had a bad smell not like the cigarette smoke but stale and unpleasant. There was a fight event being held there that night so when I came back from the night out there was no parking , I had to walk very far in a fairly dark parking lot. The door entering the building from the side lot was broken so anyone could have just walked in. Major safety concerns. I don’t get much sleep that night because when the fight was out there was a lot of lingering in the parking lot directly outside my window and it went on for a long time. In the morning I decided to get my things together and check out 1 day early the guy at the front desk told me because I didn’t give 24 hours notice that I won’t be refunded. I’ve stayed in Gettysburg more than 10 times per year for the last 2 years and that was the worst experience with safety concerns, uncleanliness, poor service and disregard for the issues stated . I want a refund for the second night that I didn’t stay.FrogologoVersion: 2024.17
No consistencyEverytime I stay here I have a different experience. And at this point I may as well stay somewhere else that will consistency.
If you are renting rooms have someone walk them and make sure all the appliances and fixtures are working. And if they are not, notify the resident and make a proper accommodation. I’m tired of booking rooms here that advertise one thing and when I get here the appliances don’t work. No one says anything. You guys have me checking into rooms and paying fees a deposits and the basic appliances don’t work. Why do I have to notify you of those things? Because no one walked the unit before I checked in. The washer and dryer was broke, the dishwasher was broke, the freezer was broke, the tv was broke. The hot tub randomly came on by itself throughout the day. Only thing that worked was the fireplace and the bathroom. The microwave was dirty. The hot tub was dirty. The reservation was for two days, I didn’t notice most until my first night was over. Why complain for one night? I just feel like the Palms is going down hill as far as service is concerned. I had $300 is deposits and resort fees for two days….for what? Nothing in the unit worked? Then I have to wait 7 days to get my refund. I just think you can offer better service. This trip was very disappointing and this will probably be my last stay at this place. So disappointed..MajorminorchordsVersion: 2024.14
Lowered ExpectationsI had to reclean the room myself and it took 45 minutes to find someone to put soap and shampoo in the bathroom. Not the first time I’ve come across a hotel where soap dispensers are left unfilled - I’m just going to start bringing my own. At breakfast, a staff member got into a loud argument on her cell phone and could be heard all over the dining room. The sheets were clean, which was the most important thing. (Don’t laugh - I checked into a hotel recently that had made up the bed with stained, dirty/used sheets and I immediately checked back out!) The front desk staff was not professionally dressed, and that girl was also on her cell phone most of times I saw her, two of which she had ducked down behind the desk in an effort to not be seen. The hospitality industry has taken a nosedive since Covid and this is about the level of comfort we can expect now. Other hotels where I have stayed have been equally unpleasant, just in different ways. I hate traveling now and avoid it unless I have a really compelling reason to go. The last place I stayed was $265 a night and the hallway carpets apparently had not been vacuumed in an age. They were completely littered in debris. It was gross. Welcome to the new (ab)normal. Doesn’t matter what you pay, or where you go - this is the best you are going to get..DJShumateVersion: 2024.33
No loyalty!! Not HUMANI’ve been with this company over 12 years. I used their platform exclusively to book my travel even overseas. I earned loyalty rewards as a gift that were taken back! How do you take back an earned gift? Literally 10 days past a ridiculous deadline during Christmas season. Terrible. I was prompted to download the app while searching a new reservation and discovered they’d converted my reward to a new “ONE KEY CASH” system. I searched for a reservation, couldn’t locate the hotel I wanted, came back 2 weeks later, reward VANISHED. No banner warning that the CASH would expire in I .e., *3 days *10 days. Almost as if they were hoping I’d not use my earned cash for being loyal. They DID however have notices of my expiring loyalty tier — I .e., silver, Gold etc —- on each booking page asking to book before Dec 30th, 2023. It’s Dec 24th. I chatted, emailed, searched with this company just to get blanket rigid computer responses stating nothing they can do to help a loyal customer. Warning: DO NOT have a medical emergency that stops you from traveling during recovery. This company doesn’t care. My mom had a stroke July 1st 2022. We had no capacity or thought for travel while caregiving. They’ve refused assistance from management or to extend even a few days. So much for loyalty on their part. Business is sustained with people & relationship. They just lost a customer..Lady Vee Dallas dollVersion: 2023.49.1
Hampton Inn Troy MichIt is difficult for me to write this review because in all honesty, I usually only leave positive reviews. But…given our experience of 2 sleepless nights I felt compelled to do so. We were on the second floor for two nights and were awaken at 1 am-2:30 and again around 6a with loud, continuous, rambunctious, running around and jumping (assuming off beds) non stop. After 30 minutes of hoping it would end, we called the front desk to ask for help…maybe a call to room to settle down a bit? After another 20 minutes, my husband went down to the front desk. He was told, “…they just got in, they have small children, “I’m sure you understand.” Then offered, “if it doesn’t get better, we can move you”. Move us? At now 2am, we would need to pack up and move? Still at least 20 minutes later…no break in the action. As an aside…we love kids. Have our own and are from large families. It’s not about the children…it’s about the property manager who couldn’t/wouldn’t reason with the parents to “settle it down a bit”…OR MOVE THEM, so they could run around all night if that’s what they do. Aside from leaving frustrated and exhausted, the place is clean and the cleaning crew works incredibly hard. They should be recognized. Desk management…do better please..HooszerVersion: 2024.24.1
Dr Rene Clarence CaynanIt’s very unfortunate to have stayed in this hotel. The restroom was so filthy with bad smell that there was a lot of black stuff in the wall area where you take a shower. The Soap holder was broken and was not even replaced or fixed. I spotted 2 roaches on the hallway one in our bathroom. While using the coffee lounge, I accidentally broke the glass of the the unscrewed, unsecured coffee table. I told the staff that it was an accident because of the location of the coffee table. I was told to pay P500 for the glass that broke. Glad that the broken glass did not cut my foot skin. Also we had several guests on our last day in Batangas City. The manager called me and said that the guests are only allowed 10 minutes to stay or we will be charged extra fee for overstaying guests. Also upon checking we were told by the staff that if we stained or soiled the bedsheets, we will pay P350 per stain per incident. We stayed a total of 7 days in this dirty hotel only to be told that our relatives and guests can only stay for 10 minutes to bid goodbye to me and my wife. My wife and I would not recommend to Balikbayans from USA and other countries. Pay more and you can stay and Wyndham, Days Hotel. We are very sorry that we stayed in this unemotional staff hotel. What an experience! Thank you..Rene ClarenceVersion: 2024.36
Not a good stay for a Marriott.We were on an 8 day stay and we got house keeping only one time which we had to ask for it. The kitchen was dirty and the dishes looked like they were put away dirty. The refrigerator had food dried all over it. I had to clean the kitchen top to bottom including dishes before we could even use it. There was something really sticky on the carpet next to the bed that I didn’t realize was there until I stepped on it and pulled my sock off my foot. We had to go down every other to get fresh towels because of the lack of house keeping. At one point we had 12 sets of towels on the bathroom floor. The breakfast was the same every morning consisting of microwaved sausage patties and microwaved egg patty things. No potatoes or bacon or even a waffle iron. They have only one two slice toaster that took 5 minutes to toast. The staff was friendly. The bed and pillows were really comfortable and the shower had good water pressure. I would have went to another hotel but every hotel that had a kitchen was booked and didn’t want to get charged for cancellation fees. I’ve stayed at dozens of Marriott hotels and would have expected much better than this. I should have asked for at least a partial refund..Disappointed guest.Version: 2024.28
Going back to Expedia.Been using for 6 years. Gold level most months so I know how to use it and how to book and apply my rewards nights. Somehow magically after applying my free night and an extra night at regular price and submitting payment I was logged out of the system so it charged me full price and no free night which expires soon ( the only reason I'm using it.) I called and talked to 3 over seas reps, super hard to comunicate with, I was able to get a supervisor, just another waste of time, again I made a reservation "out of the system" and that's all I could get out of them, yet the app knew my credit cards, my info, my reward nights and of course I got the email with the conf # all of this while, according to them doing it without logging in, I tried to explain all this to all the reps to no avail, they could not do anything for me except to use my free night some other day so I'm stuck paying almost unplanned $500 and no one can do crap forme. Calling my bank see if that can just cancel the charge booking my free night only and dropping this clowns. I've easily booked close to 200 nights if not more and not once I've needed help, and the one time I get terrible customer service and useless options. Not worth the hassle. Booking straight with the hotel from now on..Pedro VizcarraVersion: 13.1.1
Horrible does not begin to describe our experience..After a long day of driving from Florida we tried to settle at the Wyndham, there was no warning online that the hotel was under construction, including our room which was prepared to get bathroom tiles, with enough dust to trigger an asthma attack, so we turned on the moldy, incredibly loud, air conditioning unit, then things got worse. Thinking a cold beverage would help we went in search of an ice machine, 3 were either not working or removed for construction, went to the bar which was open when we checked in, but had closed, although the employees were meeting in the lounge, they would not help us. Finally found a working machine (and others searching for ice) on an upper floor. Went back to the room and pulled down the sheets only to find they were stained with the bodily fluids of past guests. Housekeeping was gone for the evening, with no help available. We decided to leave, they offered to move us to another room, also under construction, but we finally just checked out at midnight and moved to the lovely Hilton Garden Inn down the road. Unfortunately, due to the third party booking thru your site the Wyndham could not refund our money for the hour and 20 minutes we spent in their hotel..Jersey Shopper 2012Version: 2024.10
You stole my moneyMy family was involved in a car accident yesterday in Los Angeles. I had to hurry to make a hotel reservation. I thought I made a reservation but when I got the confirmation, it said it was for the 17th. I tried multiple times to get the reservation cancelled via the chat assistant since that is the only way you allow it to be done now but I could never get anyone to come to the chat. I tried calling the hotel to they told me I had to do it through the app and that they couldn’t cancel it. I was in the process of dealing with my three kids in the hospital, emergency room and dealing with the accident and insurance, etc. I could not sit on the chat forever waiting for something to happen. There were times that I waited for 20 or more minutes for someone or something to answer on the chat to cancel my reservation so I couldn’t make another one, but no one ever showed up. You charged my card and I could not use the reservation at all. So you cost me money for no reason at all when my reservation should have just been canceled since I tried to cancel it within of the reservation being placed. I never went to the and didn’t check in and didn’t use it at all. You just took my money..ScbydruVersion: 2025.11
Glitchy app and terrible customer serviceI’ve been using the app for a while and have been unable to change my password, despite repeated attempts. The app says it sends me an email to reset the password, but I never receive it. It doesn’t go to my spam folder. The app continuously keeps me logged in, but for some reason during my last booking, it logged me out and created a new guest account. I had already collected seven stamps and expected the booking to count towards my original seven stamps. But since it created a guest account, the digital customer service agent said she couldn’t help me and could not credit the stamps to my original account. I called customer service and received an email a few days later. They basically blamed it on me for not being logged on (I have no control over the app glitching) and refused to credit the stamps. Furthermore, they instructed me on how to create a permanent account, which I quite clearly no how to do, considering I’ve used my permanent account for seven bookings. Beyond frustrating. I chose to use this app specifically for the rewards. I’m going to use it a few more times, hope it works properly, collect my reward and go elsewhere. Do not recommend..PennieoliviaVersion: 17.4
Intermittent issues logging inI always set my app to stay logged in but once in a while it would kick me out and ask me to log back in ( enter user ID and pwd). The problem is when I enter my login info it keeps saying incorrect login but I can use the same login info on the website just fine. I even requested for new pwd reset and the issue still happens >.< so frustrating. The only way I am ever able to resolve it is to uninstall then reinstall the app again. So much time wasted!! I want to use the app vs the web bc its "supposed" to be easier to access. I love it when it works but it's becoming annoying after this has happened 2-3 times already.
Do not bother calling their support bc they have no idea how the app works, they ask for my hotel confirmation # (?!? not sure why that's even relevant) after explaining to them 3 different ways that I need to talk to IT or someone who can help with their App. they could not offer any help. Ended up asking what other options I have besides uninstalling the app...the response was, yea OK just do that. Ugh wasted more time should just troubleshoot it yourself and save some time >.<.Mai FeedbackVersion: 22.45
Be careful!!!Please be careful if you stay here. Triple check your receipts. The general manager was allowed to change my rate at check in for a reservation I made 4 weeks prior to the holiday weekend. Hilton Honors customer service spoke with the manager and emailed him proof of what he did. They advised him to reverse it. The money was taken out of my account immediately. Now I’m having to fight to get reimbursed. The general manager put a note on my account saying I had to provide proof. He decided to leave work and not check his email for the proof from Hilton Honors. So me and my family were forced to sit in the lobby at 11 pm because of somebody with a very unprofessional and spiteful attitude. I chose this brand because I have always had the best stays at any Hilton hotel. I stayed at this hotel less than 3 weeks ago. And it was perfect!! That’s why I chose to stay again. Unfortunately, the sweet administrative staff member that I had at my last visit was not here. Still a great hotel. Cleanliness 5/5. Room size 5/5. Location 5/5. Feels like home away from home. But please triple check your bank accounts at check in, during your stay and check out!!.NikNik822Version: 17.7
The App is great butCustomer service is so important and there is no way to leave feedback on how badly the quality has become for CS. Clearly the company seems to be hiring many overseas employees and it shows! I’m having to explain myself multiple times, and wasting a lot of time waiting for simple resolutions. For example today I was chatting for over an hour! All I needed is an updated receipt showing the correct transaction numbers. That’s all! I sent screenshots they didn’t look at and I got irrelevant information that I already knew and didn’t want to hear again because it was faulty. I told them I have a receipt numbers are wrong here’s the proof and their reply is let me show you how you can print out the receipt 🤔🤔🤔🤔 after I told them I already have one and it’s wrong.
The app needs to offer a way we can provide feeds back and do surveys after each session with customer service. No way they will improve the quality of this nonsense continues to happen.
I’ve been using this app & their site for years! I used to swear by their incredible service but now it’s trash! If they don’t fix this problem they will continue to lose customers like myself..ELROMANTIKOZEUSVersion: 2024.36
RunTrying to talk to customer service has been the worst experience I’ve ever had with a company. I called in four separate times because twice the agent hung up on me when they didn’t understand my question instead of just telling me they didn’t know, after taking several minutes for me to have to spell out my email. The third time the girl had someone in the background telling her how to reply to me (I’m assuming she was in training) but then she said she needed my user ID, and when I asked where I could find that on either the app or website they couldn’t tell me. I said “okay, well that’s no problem but can you just tell me if it’s possible to get instant gold status like you advertise online?” I was told they could not answer that question for security reasons...lol!!! The fourth time I called and asked how to get instant gold status the guy responded with variations of “Do you need to book a hotel?” ????? Will never book another hotel through this company because I can only imagine the nightmare of calling in if something went wrong. Do yourself a huge favor and book through the major chains’ apps, as they will always be cheaper. The only way apps like this or Expedia is cheaper is on local, non-chain places..YookVersion: 7.8
Can’t seem to view properties sent to meMy wife tried sending me a link to a hotel she’d found. It made me install the app to view it. There was a note about it copying the destination so I could see it after I installed the app, but nothing like that has worked. Even trying the link she sent again after I installed the app, it just opens the app up to the main screen. That’s useless. Why can’t you just have links shared out of the app take people to your webpage? This service started as a webpage! At the top of the webpage you can have a banner that opens the content in the app, like just about every other service I use on this phone. In the end my wife sent me a link to the property on a completely different service, which seems like the opposite of what you want. Even trying to search for the property on here with the big search box on the main page it seems to not let me without putting in dates and things. This has been a terrible user experience, and then the app popped up a box asking me to rate it after 2 or 3 actions on my part and just a minute or two of use. Congratulations on earning the quickest 1-star review I’ve ever given..JqubedTVVersion: 2023.48
UnsatisfactoryI booked my stay with Wyndham Kingsgate in Williamsburg VA when I got there the gate keeper could not find my reservation sent me to the desk. I go in and try to find my reservation with them I showed them my confirmation and nothing is in their computer. I showed them hotels took my money also. It was after 4 as I was suppose to check in at and the office they needed to call was closed. They kept telling me Expedia and I said no hotels and they said oh they own them. I said ok where is my money then if you don’t have it and what do I do for a room, the lady Nico was amazing there and gave us a room regardless and told us to come back again tomorrow to check for our reservation and still next day comes and NOTHING! This point I am beyond embarrassed and feel like I have just lost my money I paid to you guys! They assured me they would accommodate us and not put us out. I have never been so unsatisfied and disappointed as I have with a booking company as I have now. I am skeptical to even use you all again! But thank you Wyndham for not ruining our vaca and making our stay nice. But what a mess to have to deal with for two of our days there..Scline78Version: 17.6
Liars. Cheats. Do not book with these people. Go direct to the hotel.If you ever try to cancel a reservation or change it to one less day, good luck! The ladies in the Philippines will try to wear you down with phones they claim don’t work and they will insist that they must waste the poor front desk person’s time to “approve” a refund. Then after they spend hours of your time saying they can’t refund your money, they will finally get a hold of the front desk (most likely only if you are there to personally watch the front desk person receive the call). Then they will have their “approval” but they will tell you that you need to call back the next morning to get your refund. You will spend hours and your blood will boil because you can’t believe they think they can get away with such poor service. This is false economy at its best. Don’t get sucked into their scam if you value your time more than about $1/hour. Someone should file a class action lawsuit against these practices, but where? Who knows where these people operate from. They refuse to say where they are headquartered. Sleazy internet company b.s. Apple should require a physical address or not publish their app, IMHO..DaveTrishVersion: 12.6.1
Bad process， no starWhen searching for hotels in Santa Barbara, there were not many hotels that met the criteria because we had dogs and because we booked on the same day. We chose one of the hotels automatically recommended by the app and placed an order. However, when navigating, we found that it was not in santa barbara but near a Danish town, which did not match our plan. We contacted the hotel right away to get the room back. The hotel said that it was booked through a third party, and you need to find a third party, that is, hotels. We immediately contacted the customer service of the hotels. The customer service said that we needed to contact the hotel and asked us to wait online for 5 minutes. Then he said that for those who have not contacted the hotel, let us wait for the email for 72 hours. We called the hotel again and she said the manager needed to be contacted again. We drove directly to Santa barbara and booked a hotel from hotels. The next day, we contacted the hotels again and said that the money had been withdrawn from their system because we did not go to the hotel. This is so infuriating..CdocemployeeVersion: 22.49
Disappointing appI used this app to book an appointment with Hilton in Orlando and it went through. However I could not find this reservation in my app regardless of signing in and out multiple times. I could see all my previous reservation and cancelled reservations but just not this one. I could not cancel this reservation on the app at all. When I tried to browse through the email list to find the reservation information, I found my email was completely filled with this app’s advertisement and the useful information was overwhelmed. It was until the last day did I finally receive the confirmation saying that I have an appointment on the next day. I called their costumer service for 3 hours and they determined that not being able to see the reservation on my app is not their problem and processed my cancellation with a full charge of the booking. They agreed to give me an explanation but later on just told me that they cannot help me further with vague words and prevarications. There was not even a promise to improve the mobile app to avoid this kind of issue. Their attitudes are truly unhelpful and disappointing. I will never use this app again..Caji1989Version: 11.8.1
Not an honest app anymoreI’ve been using this app for years and it keeps changing. I After staying 10 days in a hotel, you earn one stamp with a value that is prorated to the overall average percentage that you have spent each night on a hotel.
They told me that I had a stamp worthy of $140 for one night. When I went to go use that stamp it still only took $97 off my book not $140. Had a stamp for $83 dollars and it only took $48 off my booking. Also, I was unable to use both stamps in one trip, which doesn’t make sense. What is the point of racking up points if you can’t use them in the same booking.
This app has changed up drastically and now that it’s in a different format I have no way of getting the points that I had back before. Customer service is terrible. No one that answers is a native English speaker. I can’t even find the phone number now to call them because it’s not readily available. It’s an inconvenient app and it’s actually bogus. Some hotels won’t even allow you to use the points because they prefer you to pay them directly and don’t wanna be paid by points.
Which means that you stay at some hotels. It could be the most perfect hotel all the amenities you like in the perfect location. But you won’t be able to use it because that hotel is too perfect and everybody wants that one so you can’t use points on it likely for that reason.
I wouldn’t recommend anybody get caught up in this apps point system. There are better apps, this one is going downhill..Tower_climberVersion: 23.28
Horrible service!I am a gold member and I’ve rented hundreds of hotels through this app but when I rent a hotel room off of their app that has lost their business license due to prostitution and I request a refund because I was not able to even stay the night there and had to book another room and their records can verify this they told me that they had to speak to the people at the hotel room before they could grant me a refund. Funny thing is they’re never going to get a hold of them because like I said above the hotel has been shut down and has lost their business license .For this I would give them zero stars if that was even an option, the responses I get in my emails make me wonder about the intelligence of the people who typed them. I’ve told them numerous times that the hotel is not going to answer the phone because they are out of business and they still tell me that they have to speak to somebody at the hotel room to refund my money I would’ve been better off setting my money on fire and watching a burn. Anybody that sees this review believe what I say and do not use this app. Jared Fronek Hall of Fame Moving.Appalled ex customerVersion: 14.1
Ramada Vandalia ILI don’t normally leave reviews but I woke up at 4am with something crawling on my forehead it was a cockroach I knocked it off and collected took it to the front desk to them that’s the second one I had seen in the room I wanted a different room for the next night lady said no problem I’m sorry I show back up at 2am and she tells me the management did not switch my room they just cleaned to real good so with no other option at 2am I agreed to take it and I go in the room and the sheets on both bed have the same cigarette burns in them they had when I left and the trash can still had someone else’s pill wrapper in it from the last rental I gave them several attempts to make this right and no attempt from them was made all I wanted was my room changed they couldn’t do that no problem they won’t have to worry about it again I rent about 30-40 rooms a year in Vandalia and they won’t have to worry about me coming back
The girls at the desk was all very nice we know one from the other hotel we stay at and never had a problem management seems to be the problem.Njc2011Version: 2024.33
HorribleI had reserved a room for 2 nights, just in case I needed the 2nd night. It is currently 10 days until check in. Tried to modify it on the website, I couldn’t because there was no room available. Umm, what? Called and I talked to someone. She stated that there were no rooms available to make the change. I wasn’t trying to add a room or a night. I was trying to get rid of one. She offered to call the hotel to see if they could modify the reservation. She came back on the line to tell me that they were unable to change it. Something wasn’t sitting right. She kept wanting me to either change hotels or cancel my entire reservation. I ended up calling the hotel directly and spoke to the same woman that the woman from hotels spoke to. She immediately told me that there were rooms available and that she could have changed the status. I ended up directly booking with the hotel, for less money than through hotels, and canceling my booking through hotels. I’m sorry, but I am not going to pay an extra $250 because hotels didn’t want to help. Awful customer service!!!! Will not be using again!.Daykd90Version: 9.3
Very EuropeanVery small room for a big man in a wheelchair. Was supposed to have a king bed and handicapped bathroom. Cools get the wheelchair from door to bathroom as long as you played shuffle board with your luggage. The bed turned out to be a full. The handicap bathroom was large enough to move the wheelchair around in. But had no handicap bars in the shower or bathroom except one next to the toilet about 16” long. Know handicap shower chair or any kind of bars. The shower has great pressure and plenty of heat. Problem shower sits in the middle pointing out flooding the floor. The only drain is in the shower. Thus the big tile floor is now all wet with nothing but glass and tile walls around to keep you from falling. Not even a single towel rack or support bar around in the bathroom. Towels were laying on the bed when we came into the room. Bed and pillows were ok. Or maybe I was just so tired after being up traveling for 24 hours straight that I just wanted to sleep. But the could do better with just putting up a few grab bars. VERY DANGEROUS SITUATION for me or someone else..David from GP TVersion: 2025.2.1
Roach motelI read a review a while ago about roaches during their stay but saw so many good reviews after and I thought maybe they addressed the roach problem and it wouldn’t be a problem, but I was wrong as soon as I saw a roach I killed it and went to the office around 5 pm just an hour and a half from checking in and just the the earlier review stated that all they did was give him some roach spray the same thing happened to me the manager on duty wouldn’t change our room and proceeded to give me a roach spray bottle so I completely sprayed everything in the bathroom and the bedroom and left for a few hours while it dried and was safe to return to the room. I didn’t see any roaches and thought maybe that did the trick but in the morning I heard my wife yelling that they were roaches on the sink counter in the bathroom and then I proceeded to kill them too and left them there so the manager can see them and see that they need a professional pest control person to take care of the roach problem..Marine1USMCVersion: 2024.36
Nightmare waking up to the entire room floodedOur trip turned out to be a nightmare in room 105, my husband woke up to use the restroom and the entire bathroom and half of the room were flooded. The pipe busted and water was gushing out, our personal belongings were all saturated, shoes and suitcases. After trying to call they sent a man over and we were moved upstairs. This was at 4 am and we’re having to pack everything wet and go upstairs with no offer to help either. Then at 9:10 in the morning the maid was opening the door!!! That incident unacceptable!!! We tried our best to enjoy our 2 night stay and asked if we could do a late check out 2:pm for non fee and the inconvenience we experienced and that was approved. We asked to speak with the Manager numerous times and that was unfortunately unsuccessful. We expected the manager to at least stop by to apologize for the inconvenience and or at least check in on our stay post room transfer but that never happened. My husband and I were unhappy with the stay without a doubt..Flooded roomVersion: 17.7
Worst add a customer serviceI have never seen the worst customer service like this!!!
I have booked a room on January 14 till January 15 by mistake I wanted to book my room on January 15 till January 16 the minute that I made my mistake I called and asked to change the date just for an extra 24 hour which will be January 15 to January 16!!
I called about 3-4 times and they keep telling me to wait and wait and wait and then when I fed up I called the last time and then at the end they tell me that you will need to book another room in FULL price because we can’t change the dates for you even if it was just for the extra day..!!!!!!!!
This is the most ridiculous I have ever seen like this before. I’m never coming back ever again or dealing with this app again!! I DO NOT recommend this app to nobody because they just take their money and go they don’t care about any situation or whatever cost.. I am highly disappointed I have been with this ad for years and just for an extra day they couldn’t change the date and wanted me to pay a whole Nother price for no reason..LanoshahVersion: 14.3
The customers service is horrible and they are RUDEIt happened to me 2 times On the app or the website there’s some pictures of the rooms and the view of the rooms but it doesn’t match the room you’re going to get the room you saw they are a scammers and the customer service is very bad they are not willing to do anything for you..DjsjddhhdhjsjjsVersion: 17.0
Prices on USDDoes not state that anywhere...booking in Canada from within Canada and ended up paying an exchange rate.AngelanieradkaVersion: 13.7
Always charges more than what hotel prices areI am never using this app again. Even though I changed currency in CaD they charged me for USD.NancyManchandaVersion: 11.8.1
No one to contactI can’t find my booking for an upcoming trip. The virtual assistant can’t help. There’s no contact information. I’ve paid in advance for everything..HayastusaVersion: 2024.50.1
Forcing good reviewI had a bad stay but they don't want to submit my review! Unbelievable. I highly suggest to check google reviews over the reviews on this app.Bunny7oVersion: 2024.50.1
Incorrect reservationBooked a king room. Got a twin. Staff said it was hotels.com fault..DjdbfkdVersion: 2024.50.1
TerribleI accidentally canceled my room. The room was booked for a month. Over $6000.00 spent. I contacted Hotels.com immediately after realizing my error. They just blew me off and said to bad. The hotel is willing to give me my room back but Hotel.com says sorry that’s our policy..Urkiddingme1Version: 2024.50.1
Service à la clientèleJ’ai un problème avec une réservation et je suis incapable de rejoindre quelqu’un chez Hotel.com. L’agent virtuel n’a pas de réponse à mon problème..Bbbigben76Version: 2024.49
Unable to find helpMy points did not get updated after my stay of four nights and I have been trying to reach their customer service. There is no way to reach an agent through their app- just a dumb virtual agent. The company has made it impossible to speak to a customer service agent. When you click on the contact us option it takes you in a loop. So Goodluck with the point system. Thinking of deactivating my account.Ar0obaVersion: 2024.15
Garbage customer serviceTerrible service, good luck trying to talk to anyone to fix a problem..Sugarshane29Version: 2024.14
DisappointedHotels.com refused to honour a booking I made and consequently took 3 reward nights from me to the value of $775.00.Kat Mary TVersion: 2024.14
Total rip offThey don’t give you the information you need to book and then the service is useless and slow. See ya!.Amigo CarlosVersion: 2024.10
FaultyAlways has problems connecting to the internet when no other apps do.NCud86Version: 23.28
Bug - hotels that force pre-paymentSome hotels, eg the NH chain in europe, have an option where it’s a cheaper rate if you pay in advance (still refundable). If I select that rate, I get taken to a blank checkout page.
This bug doesn’t occur if I choose a hotel’s non-refundable rate.
Also, for other hotels if I choose a refundable rate it shows a pop-up asking if I want to pre-pay..Zcj1292Version: 22.45
WorstWorst.Asa janaghaeiVersion: 22.49
Traveled across Canada no stampsTraveled all across Canada in the last month and I have 0 rewards stamps. How do I contact these Guys directly!.TeesMumVersion: 22.49
No customer serviceI was unable to view, edit, or manage my booking in Athens. I was using the correct confirmation number and everything. I also could not contact the hotel via hotels.com. Because of this i couldnt cancel my booking and was charged $160 when free cancellation was available.
Im only writing a 1 star review in hopes that someone from hotels.com FINALLY contacts me..Mjk235753478Version: 16.9
Can’t sign inEntering code sent - not working!.Hill dragonVersion: 2025.17
A bit shadyIf you have any issues with your booking don’t count on their customer service. Terrible..BriAndersonVersion: 2025.17
Horrible appApp doesn’t work.Jpd123Version: 2025.16
Terrible serviceI have talked to 3 people each conversation far exceed a hour each time to combine my two different accounts and each time I am told wait 72 hours and it should work and it’s been 1 1\2 months! Hire people that know what they are doing !!!!.Bad serviceeeeeeeVersion: 2025.16
Worst login experienceDropped support for Apple ID after reservation, login codes are often not received and you have to do stupid puzzles in order to login..SchgvjkgcvVersion: 2025.15
Bad hôtel everOui.Carl514Version: 2025.15
Bad human contact by phoneIt is near impossible to get a live human agent
Makes it near impossible to do business with to do called new and improved hotels.com
If my next attempt at reaching a B live agent by voice fails, so will my use of your app
Can’t be trusted to do business with of I can’t talk to you!.Laugh and go to kayakVersion: 2025.15
Not GoodThe good- very clean and nice staff. The bad- room was so small you could barely turn around. No side tables for you phone and things only a tiny indentation in the headboard. Nowhere to put a suitcase. The bed was so small and the pillows were almost flat. No cups for water etc etc. Did not realize that it was so void of anything when we booked. Other hotels we stayed at with similar advertising were much much better and less expensive Would not stay there again. It was more like a hostel. Disappointed..Kate 99999Version: 2025.14
Plante constammentKlod.KjgfvbuyVersion: 2025.14
Don’t buy hotels hereYour system is all non sense, we pay more money to pay for the free room at the end that you mentioned. Nothing is free here, we pay for every room we rent..75@CosburnVersion: 2025.14
Don’t book Alamo cars on this siteI booked an Alamo car rental to Cancun on this site, unfortunately the amount booked on the site was significantly different from what I was charged by Alamo when I arrived to pick up the car, I thought Hotels.com would stand behind their customer and honor their booking, however after multiple emails they and calls with their support team they said that they can’t control their vendors policies and would not stand behind their booking..JhjbbihghjbVersion: 2025.14
Using Hotels.comTrying to reach a live CS agent with Hotels.com ///.FlygirlfromCanasaVersion: 2025.13
Be AwareZero Customer Service.Namenick964Version: 2025.13
Ose à jourJ’ai 15.3 et
Je ne peux ouvrir votre App. Mon Apple 7 est à jour. Même si on dit que l’on peut télécharger l’ancienne version, c’est impossible car la fenêtre mise à jour reste fixe.AlsipiVersion: 2025.14
No way speak to a person or online agentI am trying to reach the chat agent for my upcoming booking where I have been charge 140 $ extra than the given receipt. they suggest on the website to reach live chat and my text got blocked while texting with support . I can’t type anymore. Calls do not connect . How a person would connect with the support team..Abhimanu001Version: 2025.13
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