Target: Shop. Style. Save. Customer Service

Target: Shop. Style. Save. Positive Reviews

Glen Burnie North.I love the Target app especially with the “drive up/pick up in store” options! I love EVERYTHING about Target!! You guys have definitely stepped up your game! I went the other day to exchange something and I brought the wrong receipt for the items..she told me to use the card I thought I purchased them with and she was able to find my receipt!! How AMAZING is that! Also what an awesome idea with the circle rewards!!!! For example, spend $100 on baby essentials and get a $20 gift card.. AWESOME!! And it’s super simple and easy to redeem your FREE gift card at checkout! Their system makes everything easy breezy! I’m a mother of 6 (talk about the stress and how many times a week I run out of things) Target makes my day to day so much easier! Trips to the store used to cause anxiety and stress for me, my husband works 6 days a week so home life is my job and I just can’t say enough how amazing Target is!!! It’s my go to for EVERYTHING!!!! I’m even loving the remodel in the store..making everything about shopping and checkout flow easy! 😉 I see you Target!!.Nisha.revisVersion: 2021.38

Even now many features are missing....why?😑The rating is for the app only. Love this store and when they added pick-up & drive-up, I was so happy. When I saw the app was missing features that would make filling my cart fast & easy, I figured they’d fix it in time...but they haven’t. I’m taking about simple things even our grocery store has on their low-tech website. Such as a list you can build (of items you buy frequently) in a column format with a link at the bottom that says “add to cart”. Empty boxes by each item for you to check, (whether 5 or 25) then click “add to cart”...done. The list doesn’t disappear (like target’s list), it’s always there for you to return to. Now Target does have your “favorites”; however they’re big pictures you have to click on one at a time to add to cart, and no “view all” option, so you may have 5-10 pages you have to keep loading. Lastly when you finally have your cart filled, there is no link to easily switch the whole order between pick-up and drive up if you change your mind. You have to tediously go though one item at a time...yet there’s plenty of space at the top for this link! Sigh. Target please please add these simple features! Thx so much for listening ~.Glitter!!! :)Version: 2020.0

10 bag feeI love the app but the automatic 10-bag fee at check out is so annoying to me. I typically place very small orders 1-3 items & normally don’t need or want your bags but this app auto charges for 10 bags ($1). Why can’t you add a “I’m bringing my own bags” option???? It be very dumb to see a 10 bag fee included in my order on my bank statement and then a refund transaction separately (I am now having to ask every time to remove the bag fee when I pick up my orders). You were charging me for 10 bags until I started paying attention to the transaction & questioning your attendants why they use one bag per item. It wasn’t until I noticed in the transaction that you are auto charging for 10 bags regardless of the amount of items purchased. Unless I ask the attendant at pick up to place all items in one single bag only and charge for that single bag OR to hand me my items with no bag you will charge for the 10 bags. I don’t care that it’s just $1 or a single penny, this is how you rip ppl off and I can not stand having to ask every single time to remove the bags at pick up & then see a refund transaction on my bank statement separately from the original purchase transaction. THIS NEEDS TO CHANGE!.Martha mevVersion: 2022.30.0

Target App was better with PayPal checkoutJust tried to place an online order and was surprised to find that the items I had added to my cart were “not available” for PayPal checkout. Not only did this keep me from purchasing my items for more than 48 hours as I did not have the time to take out cards and enter info, but it causes me to input my credit card info directly to the target mobile app instead of safely using a third party with much better security protocols. Seeing as my personal/financial info has been compromised by shopping at Target (in person) in the past- this will cause me to seriously reconsider deciding to purchase in this manner again. Wishing Target would prioritize the financial security of their customers over a few additional cents in profit. Hopefully the items I need in the future don’t need to be purchased this way, I don’t like feeling bullied into transactions & the Only way I was able to purchase my items was online and by manually entering my credit card info..MelesmamaVersion: 2022.36.0

It’s TARGET, people!When I need something for myself, my kids, or my home, I check with Target first! I do love going into the store to shop, but the app and online store is amazing and has many deals not found in house. If I need a different quantity/color/option/size of something I found in the store, I can supplement with items found online with my app to get what I want. It’s very intuitive and saves searches, with product updates! Nowadays there are serious options to shop—in store, online, and pick up! The app is comprehensive, the new Circle program still saves you money—scan everything so you don’t miss a deal! Target is my “Go to” for most things I need or want. The app helps you get there. If there is ever a power failure—the customer service on the phone or in the store is always excellent. TARGET has surpassed all other big box stores because of its policies, stock quality, progressive and trendy but accessible/affordable environment, and of course, the smart shoppers it attracts. Can anyone say STARBUCKS? 🤩.Jamie HSPVersion: 2020.2

Won’t let me log into my accountThe problem with this app (which I had been using without issues for several years) began when about a month ago I tried to use the Wallet function and it asked me to log into my account. When I entered my credentials and tried to log in, it took me to a broken Java page. I then tried to shut down my phone to refresh it, but that didn’t help. I then delete the app and installed it again, tried to log in, only for it to take me directly to a page they said I need to enable cookies. I went to the Target troubleshoot page, went through the directions on clearing the cache and enabling cookies - doesn’t work. I have called customer service several times, to no avail. I even got an email from their customer support, who told me to then disable cookies, which is not what their troubleshooting page says I need to do, so now I am more confused. I used this app all the time, and now, well, I’m shopping a bit less at Target, so that’s a good thing, I guess..SJJ2754Version: 2021.41

Good but could be betterThe target app seems to very convenient for basic common items but absolutely nonfunctional for certain items. I understand that certain products have a limited quantity with a high demand but people shouldn’t have to go into store atm just to pick up one collectible item. If it’s currently now, first come first serve/buy then why would it be any different if people could order online but have a limit as well? Limit number of purchases per email/target account. This also limits target workers from pulling the items before putting items out on the floor, which I have witnessed first hand (arrived at my local target to pick up a chase collectors figpin. Got there as two associates were opening it to put out on the floor and one of them walk away with two. I asked to see the ones he grabbed out of the box but he replied, “oh these aren’t for sale.” When i then looked at the box, the two most wanted figpins had been taken.) I’m not the first person to have this type of experience with target employees. Try to better serve the more serious collectors. Respectfully, Andrew R.Adragon88Version: 2021.2

Very nice but could be even better....The new app is very nice, with Cartwheel right there. I love that I can make a shopping list and it tells me where the items are in the store and whether there is a cartwheel coupon to go with it. However a few suggestions to make it even better/easier: -make the shopping list editable so I can add to something already there or move them around -when browsing cartwheel, I'd love to be able to have the capability to not only add those items to cartwheel, but add to my shopping list from there. Seems that you can only add cartwheel items to the shopping list once you've added an item to your list, it shows you there's a cartwheel coupon, you click the little cart to see it, and there you can add to both cartwheel and the list, but then I have my generically listed item that I have to remove and the one added by cartwheel. So in essence, I want to be able to start building my shopping list from cartwheel browsing first. Aside from the above, it is overall a definite improvement and much easier to use. I love the wallet, as well!!!!.EganmomVersion: 9.8.0

I love shopping on line.I’m 71 years old and handicap and every month I order about 20 pounds worth of cat food and 20 pounds worth of cat sand that would be way too much to carry for me so buying online is fantastic. Plus I buy other things too like this time, I bought a broom and dust pail and 2 pounds jellybeans, I found buying 2 pound bag half the price of buying a 1 pound bag per pound. So I money there. And it looks nice in my candy jar and I buy laundry products and paper products and so many things that would be hard for me to, buy in person and drive home and get it into. My caretaker is 76 years old and it would be hard for him to lug these things around too. So this is really good for old folks. And I love target Eye Dr. and stop in and do some shopping in person though probably once every two weeks would give them 10 stars if there was a way to do that. Love this place. And the prices are really good for us. People live on our Social Security checks bye for now Melody. your friendly shopper..Ruth .Version: 2024.19.1

Small improvements?I’m on the target app almost daily! It’s a great app but I wish it had the functionality to select all items in my cart (and/or multiple items) and perform quick actions all at once. I’m sure I’m not the first who’s suggested this.. but for example sometimes I’ve added grocery items for Drive-Up, but the fridges are full by the time I’m ready to place the order. I’d love to easily be able to select all those items and instead change them to Shipt Delivery so I can check out ASAP, instead of changing the checkout type for each individual item or waiting for fridge space to open up. It would also be fantastic if you could find a way to check out items selected JUST for ONE particular check-out method... ie place an order for items that are shipping, but keep all your grocery items in your cart to check out via Drive Up another time. Instead of needing to change those drive up items “for later.” I also noticed my (newly updated) app no longer has the bubble selector for “notify me when back in stock.” That’s a great feature when available..Minnesota-22Version: 2021.12

Mama’s best friendI have a toddler and with the drive up service I no longer have to block out an hour and a half of my day in order to make a Target run. This service is a godsend for mamas with babies that don’t like to sit still in the cart. I pick out my items on the app, check out, then a short time later (within a couple hours, if not much sooner) I get a notification saying that my order is ready for pickup. I push the “I’m on my way” button when I’m in the car and heading to the store. I park in one of the designated pickup spots, hit the “im here” button, and boom my goodies are delivered to my car in just a matter of a minute or two. All while my toddler sits in his car seat eating a snack or playing happily with a toy. The only way this could be better is if I could pick up perishable grocery items this way too. I understand the storage of items that need to be refrigerated has to be carefully planned so I get why I can’t do that. Hopefully Target figures out a way to make it happen though because that would be amazing!.My/name/isVersion: 9.52.2

Don’t bother buying online to pick up in 2 hours!I bought an item online to pick up in 2 hours. I thought it would be easy and convenient. I did it before at Walmart and I was in and out in under 5 min. I ordered my item online and received a conformation e-mail that they were processing my order. 30 min later I received an e-mail that the item was out of stock. I looked online and it still said in stock. I chose pick up at another target store, that said the item was it stock. 30 min later I received another e-mail that my order was canceled because the item is not available at either store. Going on to the app both store still say the item is in stock and ready for 2 hour pick up! I went to the store and decided to look for the item because maybe it was an error. I asked a man in toys for the item and showed him on my phone that the item was listed as being in stock. He looked at the empty shelf and said “Nope, it’s not here” then he turned and walked away! The staff was as helpful as the app!.Irate costumerVersion: 9.33.0

Overall, okay appI LOVE Target. I’ve never had a negative shopping experience at any of their stores. However, it isn’t as fun to shop on the app as it is to shop in stores. I wish there were more options to filter/sort out your searches. For example, I wish they had an option to only show IN STOCK items and remove out of stock options. It’s frustrating when I see an item I like only to click on it and find that it’s out of stock. Same with sizes. I wish there were a way to filter women’s sizes and again, remove out of stock items from my search. Also, shipping dates/times aren’t always accurate. I ordered a balloon garland for my graduation and according to the app, I was supposed to receive it on a Wednesday by 5pm and I received it on Thursday at 9pm. The same thing happened when I ordered some bottoms. I was supposed to receive them on a Saturday by 10am, didn’t receive them until Sunday at 7pm. Aside from these issues, I do appreciate being able to order items I need from the app and choose to either pick up or have them delivered to me. Overall, 3 out of 5 stars for the app..Ivettegonz__Version: 2022.20.0

Horrible experience with an app I once loved...I attempted to place an order for items I had been eyeing in my cart. I clearly picked a popular time. I attempted to order items that were shown as still in stock for close to 45 min. I attempted to refresh, still no luck. Closed out and left out items intentionally to see if stock was an issue. Now, the error is it can’t be delivered to my zip, my work zip or my parents zip. By the time I called customer service, I was beyond frustrated. Not to mention after over an hour trying to place what I thought was a simple app order, my kids are done with it. I called customer service and was disconnected once, then called again and could not hear at all (and I was calling on a land line, so it was not on my end). After another 20 minutes, I was told the items shown as available were in fact out of stock. And when I ask if I can get the item at this price when it’s back in stock - “if it’s in our 14 day window.” Like that will happen! BEYOND frustrated. Be set-up to handle the demand when you put an offer for 30% off..TanMan800Version: 9.56.0

The pretty girl that works the customer service deskWell guys today I went into target I was a little teed off. My stuff was messed up. They let me return. It gave me a new one and gave me $25 for bringing it back up though this is why I mess with target this is why this is my favorite store, the pretty customer service I don’t know her name. She usually don’t. She usually have her name tag on but today she have it on because I was gonna close whatever I just wanna thank you so much for for giving me the $25 extra gift card card and my desk is so raw. I want to take a picture and post it and show it to you and I want your number and on top of that I’m shopping at target cause y’all take good care of y’all customers. This is what Walmart needs to learn the the customer is always right even when they not right make it right she just wanna mess with Walmart. You know that’s why I only deal with target sometimes I might cheat, but I only deal with target so thank you guys once again..Taray to targetVersion: 2024.36.0

Check Your Orders, FolksI placed an order on 11-16 that wasn’t supposed to arrive until 11-28 (which was fine). Well, my order apparently arrived on 11-19 or 11-20 (a week early). I happened to swing-by my Target store on 11-24 and decided to check on my order (just in case). That’s when I learned that my order had been cancelled (by Target) and shipped back. I’m not sure why my text confirmation never came through (and yes, I should have checked my email), BUT it did arrive early and we are talking about Thanksgiving. I have since learned that I can have items mailed directly to me and return them to my store to avoid return charges. Addendum Suggestion— Please set-up an option to allow customers to see if items are available at other Target stores. Just tried to do this while at the Wilmington store and the app would not allow me to check for an item at my New Bern store. I was finally get the information I needed by going through Google..LidrorVersion: 2022.10.0

App changes irritatingI like shopping at Target. I especially like being able to use order pick up service. Good prices and good sales. Target Circle is not my favorite as you have to pay attention to which sales are Target and which sales you have to activate in app for Target Circle. And what about those who don’t use an app to shop like my mother in her 80’s? Go to customer service? How much energy does she need to expend to get a sale price. In addition, I HATE having to resign into my app when I want to use my wallet to pay. It used to be use your passcode. Now it’s sign in and guess what? Now the app doesn’t recognize my password. Tried to change my password, I can’t even sign in. App tells me I haven’t created an account. SERIOUSLY? I’ve had my Target app for years. Don’t roll out a new app version until the glitches are worked out, please! It’s so incredibly frustrating right now to use the app at check out. Really disappointing. Worse for my elderly mother as she gets zero Circle discounts. Target has done far better in the past. I’m hoping this gets worked out soon..Ruby6765Version: 2024.15.0

Two things to FixI really enjoy using the app, except when it comes to check out. First, there should be an option to apply a pick up location to all items in your cart instead of having to select a location for each item, if that’s not what you’re trying to do. It’s really time consuming when you have a bunch of stuff in your shopping cart. Second, the wallet doesn’t allow you to use hard coupons or gift cards. Every time I’ve tried the associate says they apply cartwheel first, then coupons or gift cards, but if your red card is linked to the wallet, it’s making the purchase immediately after applying the cartwheel & going back to apply gift cards not linked to your wallet is a pain. I unlinked my red card from the wallet to get around this, but it would be nice to be able to use the wallet as intended and not have to produce the actual card. All in all, I love the app and the ease of use - just fix those two things & I’d be happy to give five stars!.TiffEsqVersion: 9.27.0

Target App & 3rd Party SellersI use the Target app frequently, and overall I find it easy to use. My frustration usually results with the 3rd party sellers. Sometimes I just want to see the products sold by Target and the filer doesn’t always allow me to do this. In addition, I have noticed some 3rd party sellers also have a significant markup on items which is frustrating. One item in particular was a Red Ryder wagon that a 3rd party was selling on the Target app for over $100 more than it could be purchased on the Red Ryder website. A less savvy consumer may purchase this based on Targets reputation, not the 3rd seller. Although I do understand responsibility is on the buyer, I also believe some responsibility is on Target to ensure there isn’t price gouging by 3rd party sellers on their app. I would love to see better filters to remove the 3rd parties in searches as well. It would be helpful if I just set one filter I could toggle off & on if I wanted to see 3rd parties. It’s frustrating to set the filter with each search. And sometimes it isn’t an option to filter out 3rd parties..JJRLVersion: 2020.20.5

Target Shipping staff are incompetent. 🤷‍♀️ 3 massive errors now.I just literally received my 3rd screwed up Target box in the mail. The first error… a framed with glass art piece was mailed in a large box, zero protective wrap… arrived with broken glass that I cut myself on after opening the box. Second error was literally the WRONG items mailed to me… I’m talking someone else’s package, my label on the box. Both times contacting customer service. TODAY… THIRD ERROR, again the WRONG ITEMS MAILED TO ME! I was expecting a $24 framed wall art. Instead I got: Raid, a decorative pillow, children’s allergy med (no kids here 😉), and 4 other random items. I’m guessing it’s $70 worth of products. Guess what, I’m NOT dealing with ANOTHER TARGET SHIPPING FIASCO! If Target isn’t dealing with their incompetent shipping dept, neither am I. I’m going to return these items for a store credit & pocket the difference 😉. Thanks Target! Not really, I’m so over dealing with online errors, you owe it to me now. Shop in store, if you want your actual purchase..HeatherouafVersion: 2021.27

Five starsI’m rating this app five stars because even though it has its glitches I work at Target and have to struggle with people in store who believe that everything should happen perfectly. Like the second something is bought it should *poof* reflect in our store devices and the online availability. And that we should somehow be able to see the percents that come off of each item when we hit total (Just a heads up, it doesn’t tell us until you know too.) And while I know you guests won’t understand this, I’d rather they stuck with the developers they have instead of spending more money here, and put more money into our brick and mortar stores. For me, I feel like that should be top priority. But hey, you want to mock the company more for putting more money into other things, then go for it. But understand that that effects hours, training and your service in store. This app is awesome if you take the time to work through a few glitches and use a little patience..SassyXDVersion: 9.16.0

Target App is THE BEST way to Shop!!I have been using the Target Shopping App for about 2-3 years now & I got into it right away, however, recently the experience has become so amazing that I rarely shop anywhere else for a variety of products from Essentials-Home! The order & “Pick Up” option is always a breeze, it’s actually cheaper to buy certain products this way & it gets rid of waiting for a specific item to be tracked down on the floor. Cartwheel makes this even better with price options & most recently I have really started to use the “Buy 2”, “Buy 3”, “Buy 4” & receive a Target Gift Card $5-20 for next purchase. I love this feature because it’s often paired with Household Items, Laundry Detergents & Bath & Body Essentials! You usually run out of everything at once so it’s easy to take advantage of & then you get that extra Target $$ to make a purchase you just really want but it wasn’t in the budget! The Target Shopping App is My Go-2 Personal Shopper & Savings Assistant!!.Patrick James 85Version: 9.41.0

Great app, needs some improvementsLove that I can order online and have items shipped from my cart. - I don’t like that not everything can be obtained either through drive up or Shipt and it’s not clear why. For example, I had to go to the store to buy a jar of mayonnaise (not perishable), but could have had frozen food delivered (very perishable). - It’s also clunky to have to deal with that information one item at a time. It’s nice to be able to select same day delivery from my list, would be nice to do that for drive up. - I had to cancel a Shipt order because after I clicked Shipt from my list, several items couldn’t be hand delivered, so it wasn’t enough to place the order. No way to move forward. Had to log into Shipt to do that. - The search function doesn’t really work. Sometimes I have to search with google to find items at Target, or scan the barcode, rather than the app. Note that the barcode only works for that particular size/config. So, if I want one item instead of a 2 pack, the one item won’t often show up. - Went to add a couple of items after I placed my Shipt order. Wouldn’t work, just kept spinning. (Same behavior on website.) I love the Target tech, but with these shortcomings, I’ve been unable to get what I need. Ended up going to the store so I could do all of my shopping. Still works well for small orders and certain items, but not as a regular tool..Techy customer in MNVersion: 2020.4.2

Over-engineered…Like so many apps and online experiences, this one is needlessly complicated. What do I want to do with a retail store app? Buy stuff. It takes me at least 3 taps to get to the “barcode” so I can just give them my money. For some reason, the app engineers think you want look at offers and suggestions and other stuff when your ready to check out at the store. Just put the number one thing I want to do with the app on the “home” screen. If I want go spend time fussing around with coupons and add ons and other stuff, ok, but don’t make it get in the way of just paying. And returns? Remember how easy that was with a physical card? They just swipe the card, scan the product, and boom, you get your credit. With the app, I have to dig through my purchase history to find the specific item I want to return, for each item I want to return. If I have 5 items purchased at different times, yep, I gotta do that 5 times! I want the app to replace my physical card, not carry around both! Hey app engineers… K.I.S.S. Look it up if you don’t know what that means..B TemaVersion: 2021.48

Meh; missing needed featuresIt's not bad, but the pandemic has highlighted how much Target prioritizes marketing over customer safety & convenience. The good: easy to see what's in stock, order things if possible, and the way Target (at least here) does drive up pickup is far simpler than how other stores do it. The not-so-good: 1. Want to change your pickup method for an order you placed, even before it's ready? Sorry - you have to cancel the first order & then re-order it all again - which makes zero sense and almost certainly leads to people in the store being frustrated (they may be in the middle of fulfilling it and - BAM! it's cancelled. And then re-ordered - when they were *right there to get the product(s)!). 2. Target still requires us to pull out our phones to scan things in the store to get Circle discounts - when they could easily make it faster/provide less exposure for everyone by simply adding all Circle deals to all Circle accounts (or at least letting us add all deals without this silly max # of deals). 3. At self-checkout, to use the Target Wallet, we still have to use the (probably not sanitary) hand scanner - while every other wallet/rewards program has long since figured out how to keep it contactless. #2 was at least kinda fun pre-COVID (you got to discover deals); now it just shows how Target is still not taking safety seriously (the other two have always been annoying)..TwickerVersion: 2020.13

Great!I love using the Target app. I normally love to walk through the store and browse everything whenever I know I’m in the need for some essentials. Lately, I have not had the time to do that anymore, so I have turned to using the drive-up service more often. I have only had great experiences with drive-up, as everything I’ve ordered has been given to me correctly and on great time. Another thing I enjoy is that if your preferred Target location doesn’t have an item you need, it will let you know which locations have it in stock. If I do get the chance to shop in-store, using the scanner to see if there are any existing deals is a plus as well. I’ve only had a couple instances where an order had to be cancelled due to errors in inventory availability on the app. It’s slightly frustrating when that happens, but I am thankful I receive an immediate email notifying me about it as well as a refund. Overall, great app!.NanabnzVersion: 2024.10.0

Target Drive Up is awesome!Target is providing an excellent Drive up service. I am someone who uses Walmart grocery pickup, Sams club drive up pick up and Harris teeter. Target service is the best. Sams awful service no signature required, messes up order, before they even bring the order email comes that your order has been picked up and how was your experience, also can not cancel the order. Harris teeter is good but expensive, I also like how they provide actual paper receipt. Walmart is hit and miss but my main complain is it takes them a long time to bring order, and they use those not so practical baskets, carts are more efficient and functional. Target service is fast, I can add items to my order, I can cancel my order and there is no minimum purchase requirement. I don’t mind $10 or $15 minimum purchase but more than that hinders me from ordering. I do not always have $35 or $40 items to order when I don’t have time to go to store. I do wish target will add basic cold items like milk, egg and yogurt to their service. Also maybe bread..MomRaleighNCVersion: 9.51.0

Super handy but not always accurateI use this app all the time. To see if something is in stock before heading to my local store. To order something for pickup. To check sales and clip coupons. Amazingly handy to quickly figure out what aisle something is in while shopping at my local store. Super useful especially for moms! However, there are some flaws that are annoying. The app often says something is in stock at the local store, so I head there to find it and it’s actually out of stock. Or I order something “in stock” for same-day local pickup and they end up having to ship it to my house days later because it’s not actually in stock. Also, I can’t stand how there are online-only sales accessible through the app. So for example you might look up a product you want to buy in the app, see the price while you are at your local store, but it is not on sale in the actual store so you have to either pay full price or order it online and wait for it to ship. First world problems, obviously, but fixing these issues would really streamline the user experience..Strixnebulosa3Version: 9.28.0

Great when items are actually in stockApp is great for ordering in store pick up or drive -up. Easy to navigate and look at Circle deals. However about 85% of the time some of the stock listed in the app is not available after you place order. There sometimes are other options or substitute-but that’s only helpful if getting an alternate product is okay with you. Many times only a some items end up being available, not all, and you are obligated to buy the items that actually were in stock. I often would prefer not to have to pick up a partial order and would rather cancel everything if some items are not available. So may end up wasting a trip for only a few or one item that was in order. Target used to be reliable in stocking items in the store and their stock is completely unreliable-they should do more real time stocking. Also, I have gone to the the Target when items ended up being not “in-stock” and actually were. If the stocking problem was not so huge, this app would be great..CabooksVersion: 2022.24.0

Overall it’s a good AppWe’ve used this app for several months now. So far it’s been very helpful, and we like the ability of the drive-up feature. One thing I would love to see is the ability to manually choose which Target Drive-up you want to stop at first. Here in the Eastern part of Virginia, we have many Target store to choose from. What I don’t like is if you have multiple drive-up order at different stores. You have to go in order of the purchases. For example: my wife had (2) orders for Drive-Up. Order #1 was at the Military Hwy store, and Order #2 was at the Pembroke Store. The second order is further away from my house so I checked into the Target app, and the info for order#1 showed up. I went to Pembroke store thinking that GOs would notify this store. No! So I called the guest services and told them I’m picking up order . The store reply, “Sir, the app doesn’t show us you’re on the way here.” I said, “ I’m outside in waiting “ Just wish Target would allow users to pick which drive-up order they wanted to get first..TaterbreadVersion: 2020.4

Slow loading - in-stock alerts TOO LATEIn-stock alerts are very slow to alert then the app takes sooooooooooooo long to load that the item is inevitably out of stock AGAIN by the time the app loads. I’m starting to believe items are never actually in stock. Target has always been terrible with that and don’t blame it on Covid. It happened pre-Covid as well. While I’m at it, Target doesn’t show my critical reviews. They post all of my positive reviews though. However, If you call customer service they are fantastic and so is their in-store customer service. A lot of their products’ quality have improved a lot over the past couple of years. I still love Target but please Target, don’t list something on your website that you never actually sell. Also, please speed up your in-stock alerts. I give up on “favoriting” anything. I only order as I need stuff. I no longer peruse the site for things I hope to order..Sunshine MoonshineVersion: 2022.12.0

A StandoutWhoever developed this app should be highly sought after. I love almost everything about this app. I feel like it’s either missing some standard sorting options or I haven’t figured out where they are. And the search options are very narrow. For example if you misspell a word, there’s no forgiveness. But in spite of those very small issues this app is incredibly easy to use and for all types of shopping. If I see something I like in the store but didn’t plan on purchasing, I’ll scan it and add it to the list. Or I’ll use the scanner when I can’t find the price of something. I make lists for trips if I feel like going into the store. If I don’t, I place my order and choose pickup or shipping. Both of which are also great. I’m impressed. And it has increased my shopping at Target because I’m very much a hermit and don’t like being around people. This allows me to get what I need without the stress and anxiety. Well done. ✌🏼.MurderNoteVersion: 2021.30

Canceling orders...The target app would be great if it were not for the canceling of my orders and the constant need to RECONFIRM that I still want my purchases when the shipping or delivery date changes. It’s horrible. And it keeps happening. If I did not want the item. I wouldn’t be purchasing the item! The shipping date changes and if you don’t CONFIRM on your email the new delivery date your order is canceled. My items are constantly out of stock so I can’t just re order the out of stock items once they cancel my ORDER. It’s nuts. I don’t see how it his makes sense to anyone. If I purchase something. It’s because I want it or need it. Please change this or make an update so customers don’t have to confirm a purchase we have already made. Please. Life is difficult enough without having to check your email to make double and triple sure that something we purchased is not going to be cancelled through no fault of our own..NsudjfVersion: 2021.8

Fabulous curbside - Ever Improving AppThe app has vastly improved over the years. I used to get REALLY frustrated with it; and now I’m only occasionally frustrated with it. Aldo, it used to be that I couldn’t do product reviews on the app (I had to go to the website. Do you remember websites? Like on browsers on your laptop or desktop computer … ;- ) But they’ve now added the ability to review products through the app. and guess what (not surprisingly) product reviews have improved and increased 100 fold! As for product delivery… I’ve really been enjoying ordering what I really need and getting it at curbside pick up. Target made the whole pandemic experience LIVABLE and I really appreciate them for that. Curbside pick up also makes my very busy life a little bit easier to manage. I can put together a shopping basket in the morning or at lunch and then pick it up on my way home or even after dinner out... Thank You Target!.WelcomeHomeSWVersion: 2024.7.0

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Target: Shop. Style. Save. Negative Reviews

Needs improvementSince the move the to “new” Target Circle, things have gone downhill. It is very difficult for me to locate true Target Circle offers, as the free gift card with purchase and automatically applied “offers” for on sale items clog things up. If it’s truly a free gift card with purchase and a sale item, there is absolutely no need to include them within the list of offers that we wish to redeem. If you have an offer for Target Circle Cardholders to earn a reward when a threshold is met, follow through on the terms clearly outlined with the offer. If it states that the threshold needs to be met prior to discounts being applied, provide the reward to your Customer. I have already called three times to get this issue resolved, only to be told that there is a long wait time for me to be transferred to the Target Circle Team, who will apply the reward to my account; therefore, I will have to call back AGAIN because I cannot wait on hold now. I am a full time parent with a full time job. I do not have time to keep calling back and being transferred around. My time is far more valuable than your measly $15 reward. Lastly, Customers no longer earn rewards on our purchases, unless we pay with a Target Card. While I do have a Target Card, I find this to be unfair for Customers who do not qualify for one. You took away a perk from many loyal Customers. As a 19 year Cardholder, I no longer see the value in keeping this account active..StephC2015Version: 2024.40.0

Wallet not working while in storeI’ve been using this app for years. Having the wallet feature has been a plus because I didn’t need to carry my physical card with me. I’ve had a few problems recently. The most recent was yesterday. I went to pay at the self-checkout. I had already checked to make sure I was connected to the WiFi. My wallet feature would not open. I tried closing the app and reopening but it wouldn’t work. The only thing I could do was try to sign in, but I don’t know my password. I always use facial recognition to sign in. That wasn’t working. I don’t know why. I had loaded digital coupons that morning and there was no problem then. I did not accidentally sign out as the app stated “hello, Leslie “ at the top. Why wasn’t the wallet working? I ended up using a bank credit card because I needed to go home. When I went home I checked the wallet and it still wouldn’t open. I didn’t feel like dealing with it then. I tried again this morning with the intention of resigning in. To my surprise it opened the wallet like it was supposed to. It would help if it worked in the store. I did not get my 5% discount for using my RedCard. This has happened before and I spoke with a representative, or actually several, who said I would be credited but I never was. I assume there was a glitch in the app. Do I need to go back to carrying my card?.LPM56Version: 2024.21.0

This app is trying to steal from youI purchased two separate swimsuit pieces last week at my local target for an upcoming vacation. Was shopping on Target’s app a couple days later for a few more vacation items and saw the same swimsuits pieces I ordered were now BOGO free. I reorder them with a bunch of other items to be shipped to my house. I took the swimsuit pieces I bought at the store in as they were still unworn with tags on. At Guest Services, I pulled up the in store receipt from my Target mobile app. The team member told me I received only half what I had paid back. I asked why that was and he said it removed the discount. I said I didn’t apply a discount to this order. That I had found the item on sale to be shipped and was returning my full price in store item from just last week, within the return policy. He said “yeah, it does that, it chooses to give the lowest return price back.” I was shocked. I said, even if I didn’t utilize that receipt barcode? “Yes.” He was able to refund the rest on a gift card, which was appreciated, but I will be letting everyone know about Target’s unethical practices. Especially when there’s a push to forgo the physical receipt which I’m sure prevents them from screwing their customers in this way. So have your Target loyalty rewarded by letting them try to use your data against you. Buyer beware..1ofabrutalkindVersion: 2022.24.0

The push notifications are terribleWhen an item is out of stock. The Target app let’s you switch an alert and notify you when an item comes back in stock. Which is an awesome feature. However for the past few months I keep getting alerts that items are back in stock when they are not actually in stock. However what’s happening is that the alert is showing me items are back in stock in my “area” or stores close to me. However they’re not in stock for shipping. It’s incredibly annoying because the items that I’m being notified that are in stock in my “area“ are ridiculously to far away to drive for pickup. If I live in Houston Area in the suburbs of Houston in Friendswood, TX why would the app let me know that the item I want that’s in stock can be picked up at Woodlands, TX!!! That’s on the other side of Houston and no where near my area. It’s a very long drive with a ton of traffic!!! It’s not worth the drive. Why can’t the Target app only notify when items are in stock for shipping. That feature used to work for items in stock for shipping only but now it continuously notifies for the items that are in stock in store my “area.” However the items are no where near a Target near me unless I want to drive an hour or more away in Houston traffic. Please fix this.AuroreDawn1741Version: 2023.39.0

The app is useless!I have been using Target card and app for like 3.5 years. I ordered hundreds of goods online and paid all with my Target card. Yesterday, I went to to Target store and bought some groceries. Then I opened my app and showed my wallet to cashier. Cashier scanned it to do the purchase but system doesn’t accept. It repeated several times and finally she asked help from a supervisor. The supervisor checked my phone and told me my Target card is not verified!!! I exclaimed how it is possible? I did online shopping yesterday with my Target card through the app! How my card is verified for online shopping but not verified for in store shopping through the same app?! I also did in store shopping with it like 6 months ago before the major upgrade. The supervisor just answered you need to use your card details to verify it. I didn’t have my card with myself so there was no way to verify it. Finally I asked my friend to pay for my groceries with her credit cart. That was a shame! I really don’t know who decided the implement this ridiculous, nonsense, unnecessary feature to the app! How a credit card could be verified for online shopping but not verified for in store shopping? What is the point to get this app when I need need to have my Target card everywhere for shopping?.LlanathemallVersion: 2021.23

Is it a shipt order?I thought I placed a target order with a target circle account using target same day delivery (so fabulous we offer such amazing service). But when anything appears off, like I don’t know, your order doesn’t get shopped and it just says it will arrive by 10 pm even though it’s now 11 pm and hasn’t even shown a pulse or any signs of motion since you placed it three hours ago. So you figure out how to contact chat and they ask you if it’s a shipt order and then say they can’t help you. And give you a phone number to call. That was last week. Silly me I tried again to order and this time it didn’t apply my gift cards and also said I no longer had any gift cards. So I contact help, silly me. And after providing all kinds of fun verification data they say is it a shipt order? And give me a number to call. Wow. Stop saying target same day deliver and say Shipt will be servicing you so if you have any issues (which you will) with your same day delivery please contact Shipt. Oh and I love “ is there anything else I can help you with.” Like I’m gonna be like you know I was trying to buy this one ultra soft toothbrush…NO THERES NO OTHER ISSUE. You didn’t help me with the first, actual problem . Why would I trust you with another request even if I had one???.Werdy GirlVersion: 2024.16.0

Target double sell gift card.I got $250 Target gift card from my friend for my newborn baby's baby shower. I m not rich, I had been to avoid use it because I wanted to use it for diapers. ( Target’s grocery are much expensive than Walmart, but diapers are the same price in any big store ). I redeemed this gift card on Target mobile App on the same day I got it. So this month I still have over $180 in my account. But couple days ago, I was trying to buy diaper on on the Target mobile App as usual since I m a single mom with full time work ( I don't have time to shop inside store), but it ask me to put another payment which was first time had this situation. So I went to ” my wallet ” to check out. There was no gift card anymore. It's so wierd. So I called Target customer service, the lady answering my call said the gift card was used 2 days ago with lots of items ( I can see the last 4 digits of my gift card in the app since I always use it through my phone at home. I never carry it with me. And it was used in another state. This lady insisted that I lost my gift card and someone got it and use it in another state. So she said ” lost is lost, we couldn't do anything for you about this” It did make sense at all. I never carry the physical gift card with me, how can I lose it?.CantlogintinderVersion: 2020.3.1

Recent Update = UX NightmareLike many others, I was a long time user of the stand-alone Cartwheel app, which I considered to have a superior UX and feature set over the brand’s flagship app — this is also why, I regrettably began using this app when it replaced the stand-alone Cartwheel app several months ago. With that said, I’ve handled that this app is focused more on online than in-store shopping, I’ve dealt with the fact that it’s UX pales in comparison to the original and tasks that once took 1-2 taps now take 3-4(or more), and I even looked past several weeks of sign-in issues during the transition period. However, with the latest update, for some reason the development team decided to add sound effects to Cartwheel user actions. This would not have been a problem if the team had been conscientious enough to allow users to disable these sound effects, however after searching within the app and the phone settings I have been unable to find a quick and easy way to do this, which quite simply is bad UX. With the variety of other options available for providing feedback after a user performs an action, I see no excuse for the development team to not allow users to disable in-app sound effects..Modern_iphoneographerVersion: 9.10.0

Fraud and dark patterns in this appThe app allows you to place home delivery orders, they fraudulently display sale prices on their checkout page when the order cannot be delivered until the next day and the next day is the start of a new sale cycle. The order total they show you and you agree to includes the sale price for the items you have selected, the next day when they “shop” the order you placed the previous evening and agreed to pay the sale price of that item, they charge you the non sale price. This is clear bait and switch, there is zero technical reason to construct the app in this manner, they know that orders placed after a delivery window for a given day on days where sales switch will not be on sale anymore and thus the sale price they show you is fraudulent. This developer is engaged in dark patterns to trap consumers into paying higher prices even when the consumer has *already paid for the order with ther sale prices before the sale period has ended. If you call their help line the rep will lie up and down telling you this is not fraud and is a legit business practice. I’ll be following up this review with a complaint to the state AG office regarding these dark patterns and fraudulent practices..MedrightVersion: 2024.26.0

Could not refund target circle reward to meDo not use your target circle cash reward to pay for an item to pick up unless you are 100% certain that that item is actually in stock. I ordered an item to pick up in store that was listed as in stock on the app but ended up being out of stock. In lieu of it being out of stock they cancelled my order. I went in to ask what would happen to the target circle reward cash I had used to pay for the item and they told me it would be refunded to me within 24 hours and if not, to come back. I came back 48 hours later when it was still not refunded to me. They told me in the store that they couldn’t do anything to help me and just gave me the customer service phone number. After spending ten minutes on the phone with customer service I was told they couldn’t refund it to me because it’s target circle cash reward. Their only solution was to give me a reference number that I could present to someone if I tried to replace the order OVER THE PHONE and they would discount me that target circle reward amount. Absolutely insane that they have no other way to get my money back to me. They didn’t even offer me a gift card or anything that substituted that reward amount..0727509639Version: 2023.24.0

Not worth the overchargeI bought some groceries from target and they charged my card $800+. The order was delivered 3 hours later than I paid for and was promised, when I asked questions, asked for supervisor information they said “don’t blame us it’s Shipt.” I spoke to multiple agents and each one told me something different. Half my items were missing because they don’t update the app with accurate information. So I’ve been overcharged for things I didn’t want or get and all they could say was oh don’t blame us. I was never provided with supervisor information, that was all completely avoided while they were placing blame on the company THEY partner with. If you can go shop in person do it. Don’t be like me, trying to stay home with my sick kid in the rain cost me an extra $500+ worth of charges “ mind you there’s 3 separate charges on my card. Orderly through instacart, or dooordash. It’s faster. Cheaper. Easier to do substitutions & to know when and what time drivers are coming. Not with target. If it wasn’t for communication with the driver directly I would’ve been sitting here from 4pm- almost 9 pm WAITING for my groceries. Imagine explaining to a sick 3 year old that target has the food but it’s not their fault it’s shipt 🤦🏽‍♀️🤡🙄😒.MrspintVersion: 2023.1.0

New update is terribleAfter the most recent update, a brand filter keeps getting put on my searches when I type in something like “Yoplait.” Usually I type that in, and the item I buy every week pops up on the very top as a “buy it again” item. With this obnoxious filter, that’s gone and I have to scroll forever to find it unless I go into the filters to reset, which I shouldn’t have to do for every item I search! Buy it again items should still be at the top even with a brand filter on. Also, when I try to quick add an item to my cart from the search page, it adds it as a regular pick up instead of a drive up pick up even though all everything else I have been putting in my cart has been a drive up pick up. And my final problem is not exclusive to the current update. This has been bothering me about the app for a long time. Adding items to my cart takes too long. When I have to update the number of items, it takes even longer. Many of these complaints sound nitpicky and silly but it really does add a lot of time and frustration to my shopping experience. I use this app at least once a week to do the bulk of my grocery shopping, and I need it to work better..Jlhm17Version: 2023.38.1

Delivery orders/shiptI prefer instacart but decided to use shipt through the target app tonight. Delivery cost a lot more and I was not able to add to my order after placing it. If I forget something while using instacart I can add to my order. When I was contacted by the shipt shopper Pricilla, she confirmed she would add the cold jello and pedialyte which was for my son with the stomach bug. I haven’t been able to leave the house. I’m not sure what happened to Pricilla but then I was contacted a second time an hour later that my shopping begun and Vivi was my shopper. Once my order delivered I saw that the two crucial items were not added on. That’s when I realized I went from one shopper to the next and my message was not relayed and I was not directly notified that I was given a new shopper so I didn’t catch it. Tomorrow is Christmas Eve so now I have to either take my son out with the stomach bug, busiest time of year OR fork over more fees, taxes, delivery cost and tip…just for the two items:/ but ultimately my son does not have the pedialyte and he’s already thrown up 4 times today so I’m going to have to go the extra mile to figure out something tonight to keep him hydrated.Jacob's ipodVersion: 2022.50.0

Recent Errors & Lack of Cust. ServiceI used to use this app multiple times a week, and it worked great! Cutting down on my time shopping, allowing me to take advantage of great deals, and a really easy checkout experience. However, it’s just gone downhill. With recent updates to the app, I can no longer use my wallet barcode or look at recent purchases without it asking me to login again. But then I start receiving errors and it will not except my login credentials. I’m told that my credentials are invalid, even though I can use the same login details to get on the website just fine. I have attempted to reset my password & did so successfully two times, still didn’t work. Now when I try and do a password reset, I’m told there is no account with my email. To top it all off, there is a big gap in customer service, and no support for the app whatsoever. I am redirected to the website, upon which there are no options regarding assistance for the app or general account information. I have attempted to call, sat on hold, and then was hung up on multiple times. So disappointed! Target is losing a lot of money from me right now..JdubleUVersion: 2021.22

Beware of shipt integration - sketchy and poor serviceWe usually like Target - but hate the sketchy shipt delivery service integration they have. Shipt Target shoppers have been famously bad in my experience - either they can’t find something I know is there or they produce a ridiculous replacement that you the customer are now on the hook for. Imagine requesting a $20 item, and a shipt shopper replaces it with a $120 item and doesn’t tell you ? And guess what ? You now must just pay for that $120 item. Actually happened - true story. Shipt and Target customer service were both terrible in this scenario. There is a reason why Shipt and Target are being sued by multiple states - they are treating their workers poorly, cheating them of wages and benefits via missclassification, and workers are responding in turn by doing whatever they can to make up the difference in pay (including unapproved and absurd substitutions to complete an order). Don’t use the Target app or Shipt - use Walmart or Instacart. After hundreds of orders (not exaggerating) over a few years, I can confidently say Instacart and Walmart are far better same day delivery services than Target and Shipt. Run for the hills with them - it is getting worse with Target and Shipt..Kevin 72638393Version: 2023.37.0

Third Party Sellers Ruining ItTarget itself is great but now but so many items are third party sellers- and target has completely different policies for items bought from them, it’s ruining it. Now I have to make sure every time I like or buy something that it’s really from target not some random other seller because they’ll send you a damaged product and they refuse to replace it, only a return- but then they only give you ups or fedex label- but wont schedule any pick-up. If I do it myself, they charge me a fee. So they offer a useless label, since nobody is going to come get it. Usps comes every day to pick up and drop mail but they won’t give you a usps label. It’s like they want you to be unable to return the damaged trash they send so they can keep your money. They told me there was NO WAY they could bypass this and either send a usps label, schedule a ups or fedex pick up, or refund it since I sent many photos showing the item was no good. They said it was not possible. I told him I want to talk to someone less useless and that he shouldn’t be in customer service if he had no intention of helping customers reach a reasonable resolution. Suddenly he was able to refund it. Amazing… liars..ShawnakouvaVersion: 2023.30.0

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