Shop: All your favorite brands Customer Service & App Reviews

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Shop: All your favorite brands App Comments & Reviews

POSITIVE REVIEWS
NEGATIVE REVIEWS

Shop: All your favorite brands Positive Reviews

Slow and/or out of date updates make this app almost uselessThe concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all..Aha warmerVersion: 2.1.0

An excellent and natural user experienceThis app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too..WizazzleVersion: v1.4.1

Fantastic delivery tracking app!This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!.EuniiChinnVersion: 1.2.8

Great, only a little room for improvement...I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊.Sky_blue02Version: 1.2.6

Not as accurate as it used to beI don’t recall which version this began with, but the tracking is fairly consistently not the most up to date, even though the information from the underlying source is correct. And it happens across package delivery services. I’ve started to use the actual package companies’ trackers rather than clicking my way there via the Shop app. A useful feature would be to allow users to modify packages as much as we used to be able to. For example, I place an order with Store X, who tends to use ShipStation. Once the package is shipped I have two entries in my package list- one from Store X and one from ShipStation. If I want to declutter my list I have to either delete the entry from Store X or from ShipStation. I cannot edit the original Store X item with the tracking information, which would be the easiest way for the user to eliminate duplicate entries. If I delete the Store X entry I no longer have that information saved in my history. I can modify the ShipStation entry with additional information about who sent the package, but it’s limited to naming. It does not pull the original order information from Store X into the ShipStation entry. So, at this point, between not showing the most up to date tracking information and not being able to modify (or merge) packages, this app is only a 3 star app. Fix those issues and it would be a 5 star app..CoachJustin11Version: 2.100.0

Awesome AppIf you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season..NicoleDanielleXxVersion: 1.1.5

Tracking status still frozenThis is hands down the best looking and most user friendly tracking app out there, but it doesn’t work properly. It automatically read the shipment information from my gmail account and added the tracking information with the correct tracking number that I confirmed in the details tab, but the tracking status does not update. It’s stuck on waiting for details from fedex... I see other users are enjoying it seamlessly so this must be a bug. When the developers fix this bug I will change my review to 5 stars. I will continue to use this app to see if it is fixed. Funny thing is I only found out about this app while purchasing Mochi ice cream from Mochidoki’s website. After my purchase was complete, the status page showed a link to this app that would track package and progress of my frozen ice cream. What a coincidence that it doesn’t even work with the website it was advertised on. Edit: Even after the latest update it still doesn’t function properly. My packages status is frozen, I have a package that’s has already been delivered since yesterday saying out for delivery and another that’s out for delivery saying it’s at a sorting facility out of state. Come on developers fix this bugs please!.Keiron SmithVersion: 1.3.3

Great in theory, poor executionThis app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...._contraband_Version: 2.0.1

“What A Month”After a month of waiting on this package to make it’s way overseas, it was exciting to watch every stop it made, once it reach the states. It could use more details, such as a direct address so those of us who like to check everything don’t have to google search the streets to see the location for ourselves. Also, twice, the current location bullets were not in the correct location on the map. The first time wasn’t so bad, since the location was only across the street. The second time was when the delivery was complete. The marker was well over a mile away from my address, even though it was delivered correct. I wasn’t home all day, so I made the appropriate calls and was fighting agitation all day at work wondering if my order made it to my place or not. Each misread location wasted my time in efforts to get to the bottom of it, so I hope that your accuracy with markers becomes a priority, if for nothing more than perfect customer service and our peace of mind. Unfortunately for me, in the end, what I had ordered wasn’t what was sent. So my first experience with your tracker involved fraud, which has nothing to do with you at the end of the day. So again, the app is great. It just needs a bit of tweaking. Thank you!.SoooooooAnxiousVersion: 1.6

My Card Not working??So as far as me buying from other online stores and using Shop to pay through and track my packages it’s been pretty good, however I tried to pay for something through the app itself and my card was rejected but it took my money. Now the purchase was pending but I definitely didn’t like the fact that even with it telling me my “card info wasn’t correct try again with another card” it still took my money and I tripled check and then added another card and the same thing happened! So hopefully I get my money back on my card but if this is a in-app issue I would like for Shop to look into it I want to keep using your app but not if it’s just gonna reject my card while still taking my money out. Okay Update! I basically got a new card and tried that card and it work. It’s weird cause I tried another card that belong to a different user and different bank so I’m not sure if it was me… or if it was Shop but either way the problem was resolved and my order went through successfully!! I appreciate Shop reaching out to me to try and help it shows that they’re really going through their feedback and want the best for their users which I can definitely appreciate so thank you!! I’ll continue to be a loyal customer as long Shop continues with their ultimate service!!.Gary EdwinVersion: 2.82.0

HelpfulI really like this app but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now..Maes MommaVersion: 2.15.4

Great App For Free!I was a dedicated Slice user for years, but switched to Arrive when the former introduced a pay scale. Arrive isn’t quite as visually appealing, but it’s also not an app that you will spend a lot of time looking at. Once you’ve authorized the appropriate email accounts, it does a very good job of scouting messages for tracking numbers and adding them automatically. (If it misses a few, they’re typically linked via a shipping notification email and the tracking number isn’t explicitly listed. Can only expect so much.) I like that I can rename my shipments to a more descriptive/meaningful title. Notifications are timely, which allows me to keep an eye out for deliveries and not worry someone may grab it before I get the chance. On rare occasion, the app will show a delivery as late and I will have to manually mark it as delivered; I don’t think it’s due to running low power mode as I almost always do this (i.e. I receive notifications in this mode, also). It is uncommon enough to not be personally bothersome. If I were to suggest any change, it would be helpful to directly link to the official carrier tracking page after clicking on the tracking number from shipment detail info. Nonetheless, a really useful app (free or not), and a steal for free..SeaofpapercupsVersion: 1.3.2

Problems...So during my experience with Arrive I had no problems up to now, I mean they’re small problems but they’re annoying. I went to rate the app on the App Store and unfortunately it kept saying “You cannot leave a review when you don’t own or have not purchased this app” which made no sense, sense I did own the app... so I decided to remove and install the app again ( and if you see this review, it means reinstalling the app once getting that error message works ) unfortunately my items that were on my tracking history were not there once logging back into my account... but that didn’t bug me too much sense I got an email from the shop I bought from and they sent a button that takes you back to the arrive app so you can track it... But others might lose/ accidentally delete an email or a pinned link to get the tracking information... so it’s hard to get that information back once you re- login... but I have some good experiences with the app... I personally like the quick notifications telling you what’s happening to your package... the confetti that shows up once your package is shipped and the no crashes... some tracking apps ( ones I’ve used ) usually crashed or lag but this one doesn’t..❤️💍AmberpieVersion: 1.4.0

Really Good App!This app is amazing, instead of having to constantly click on multiple pages to get to see your tracking, this app shows it right away. It’s way easier if you use the same email with your orders as the one you use to use the app, it’ll automatically show your orders. It has a nice feature (if the company provides it) it shows a map & has a dot where your package is & shows a pretty good prediction of when your package will arrive! Has a lil nice notification of updates. Only thing is tho not many companies don’t provide much detail so the app doesn’t always show the map or the package details so it just says what company it’s coming from & is it’s shipped or still being processed & the order tracking number but not a picture/name of your purchase & details of exactly where your package is or a map of it. So it’s not the app’s fault but rather how much effort your provider puts in their details. I 10/10 recommended this app! PS: To everyone saying the app isn’t good due to not having a map/details of it or because your package never came in, it’s not the app’s fault like I said. It all depends on wether or not the company you ordered from puts details within the package order & updates them as they go..DannyH4Version: 1.11.0

Shop app is literally the bestI was hesitant to use this app for no reason at all other than the fact that I’m suspicious of new apps. However, this app tracks ALL packages arriving to me and I can input tracking data to track packages that I am sending! There is no surprising me with packages any more plus, I do a lot of international orders, so it’s nice to see the approximate arrival time as it passes through customs to time the delivery of gifts perfectly. I NEVER leave reviews for apps, but I must say that not only is this app a tracker, you can use it as a payment method with split payments like Klarna or Quadpay. I love watching my packages on a map in real time travel across the country and I love using this app as a payment method as well. I had meant to leave a generic, short comment but people need to know about the awesomeness of this app and all it’s AMAZING features. It’s especially helpful for those of us who are vendors on any platform so that scammers can no longer claim their order was not delivered - because there is and you can see it on the map. I don’t know what new features this app could offer that would make it better than it already is. I recommend Shop to all!.WmawaoVersion: 2.88.0

Overbearing Advertising (UPDATED)Updated Review: Kudos to the developers for being responsive to customer feedback. I am tracking multiple packages, and my Home Screen is no longer drowning in ads like it had been. Previously I had to navigate through irrelevant noise just to get to the function I downloaded this app for. That is no longer the case. Now my packages show more prominently on the Home Page than the obligatory ads. Upgraded from two stars to five for timely responsiveness, fixing the issue, and making a major improvement to the user experience. Original Review: The latest iteration of this app is pretty symbolic of apps and companies in general with this growing and gross obsession with advertising. About 90% of the screen space on the home page is taken up by advertising. It’s almost comical. Seriously. Advertising is over half of the home page. And the advertising has nothing to do with my shopping habits or preferences. Other review responses say that it connects users with their “favorite stores.” I don’t think I’ve ever shopped for any of these products I have to navigate through to get to my tracking lol..Wasting My ThymeVersion: 2.53.0

Somewhat Helpful - for merchants w/o tracking updatesThis is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered..Loves lists & organizing stuffVersion: 1.3.5

I like what I’m seeing!!You know this app isn’t perfect yet but it’s very close. I must say I’m really enjoying it and I’m a happy customer for sure. Pros: I like that I’m notified when packages are in transit and I like that I can control when I’m notified. I also like that I can click on the tracking info/shipment and there is a way to bring me to the main webpage I purchased my product from. I like that it gives me an estimated time of arrival in the beginning of the shipment process and updates as the shipment is in transit. My favorite feature is the GPS map for sure, this is convenient in estimating visually when you will receive the package for the day. Cons: not all of the product names show up with the listed shipment. So if you are like me and your waiting for several packages to arrive, you may have to click on the shipment and visit the site to view which tracking number aligns with which product. I’m assuming the vendor has something to do with that, but it would be cool if all listed shipments had pictures of the items purchased. Lastly, the status updates are not always correct at the time you view the shipment. This isn’t a huge deal for me, but it would be great if this weren’t the case of course. Overall great app with some room for improvement!.JoycieFerdVersion: 1.11.0

GREAT but missing something!This app has almost everything you could ask for in a package-tracking, online-shopping program. The overall experience on the platform is smooth, modern, and very easy, as well as making the process of tracking your packages from all sorts of websites and carriers as simple as your email. I enjoy every moment that I’ve spent using this app and I don’t think there’s any other app like it! However, I did say that this app “almost” has everything, so what could be missing? Well for one and most importantly: Apple integration. I did mean it when I said I enjoy using this app for what I need it for, but I could imagine how much more efficient and satisfied I would be if there were some widgets I can use to glance at the status of my package on my home or lock screen (iOS 16), or seeing the progress of my package going from “Out For Delivery” to my doorstep with Live Activities, or even just asking Siri where’s my package right now? Not only would this make me want to use the app more often, but it would make life so much easier, thus making me happier. Thank you for reading and I hope that you could take my recommendation into consideration. Have a great day!.KVSupernovaVersion: 2.75.0

Skip this app and use Parcels.Update: I’ll give it to the developers, they made it more accessible to view orders with one tap on the landing page. I wish it wasn’t as small as it is, but at least it’s there. I understand they have to make a profit but I also don’t like feeling like a burden for using the app for what it was originally created to do. I like the listing system you actually use in the orders screen. The current one is awkward to use, especially because the tracking is usually not exactly up to date in the app, so I know I will have to open each shipment to open the safari view. Having the current status larger and more defined than the item name makes it hard to select a specific one. Thanks for listening devs! The app used to be fun and really useful. Now it’s just a huge marketing scheme and difficult to get things done that used to take one or two taps. It now takes around 5 or 6 and some features no longer exist. They keep changing the UI every couple of weeks and it gets worse and worse. I don’t want to see a google earth view of the package route. I don’t want to see Ads on the app. I just want to see an overview of all of my packages when I open the map. No other garbage. Skip this app and use Parcels..Bamaskater11Version: 2.81.0

Honestly every app should use this to track packagesThis app has made tracking packages so much easier. There are a couple things that could improve it, such as, the tracking updates. Don’t get me wrong, this app is usually better at updating your packages location if all your information is correct and saved on the Shop App, but other times, it takes at least a week to two weeks to update on where it is. So, yes its definitely worth it to use Shop when given the choice while shopping online, but depending on how far it has to travel, or if your information is correct and saved on Shop, it may take a few days or may take over a month. Some of it is definitely out of the apps control due to shipping speeds and with the pandemic and what not but I am highly impressed with Shop and know they’ll keep working on making improvements to the app so I’ll just keep updating to: 1. get all the info you need to track your package 2. Search and shop local businesses right from the Shop app, and see all information about your order for tracking it every stop until it’s on your front porch!.TwiggbishhVersion: 2.20.0

Doesn’t sell info & no in app purchasesI was shocked when I opened the app and saw it was actually pretty well made considering it doesn’t have in app purchases. No limits on amount of orders you can track and it automatically pulls from your email. No ads either. Read the privacy policy since I was skeptical about how they’re making their money with a completely free app and it states they don’t sell info for marketing purposes. I’m no lawyer but this was also in the policy: “...we may share with third party service providers data and Personal Information we collect from you or from emails that are sent to or from email accounts that you provide to us for the purpose of supporting our efforts to provide you with the App.” What is meant by support is rather vague but at least with the California law your info isn’t sold. You can also request your personal information to be deleted, but they do keep anonymized data from you. So if you’re 100% protective of your data this might not be the app for you. If you just want a nicely designed app that doesn’t barrage you with advertisements and pay for in-app features, this is totally the app id go for..TheOmgAshleyVersion: 1.9.1

I got what I wantedPretty satisfied.. I couldn’t find assassins creed rogue sealed (USA) version of the game for a decent price and I was skeptical of getting off this site since I haven’t before and I was really hoping to get what matched in the pictures and sure enough I got exactly what I wanted and I really wanted this item.. I’d give 6/5 just because Im really satisfied and the shipping wasn’t crazy long and it was fair… There is even an option to get quicker shipping for a higher $ however I didn’t go that route and still got it decently quick so that’s a huge plus. Im also very happy that I was able to email shopville with questions I had. They got back to within less than a half hour with an email and they answered my question perfectly. I do recommend using this site but if you are skeptical you can always contact Shopville with questions before purchasing what you want. obviously that’s most websites but what I like about Shopville is they got back to me quick. Hopefully everyone else gets what they want from this website. Best of luck to all!.Appleborofoe11516Version: 2.89.0

Love and hate this app!Love the order tracking of this app. It’s immediate and accurate and easy to follow. Hate? I hate that somehow this app has taken over my 4 pay options? When I purchase from a particular store I automatically receive the request to wmter my pin that is sent to me. However Shop Pay refuses to give me approval. So knowing I’m not approved for a 4 pay plan do you know how annoying it is to keep being forced into the Shop Pay 4 pay plan option that is never approved? I’m not sure how this option even got connected to the store I buy from but it honestly makes me angry every time I see the almost spam like request to enter a pin. Got a response from the developer to my comment. I appreciate the quick response. To be clear however I’m okay with not being approved by Shop Pay. I use Klarna, Afterpay and Sezzle with no issues whatsoever. My issue is that with as great as this app is which is pretty much a 5 star app, it is frustrating that shop pay continues force the pin on me. I would think if a person is rejected the app should stop trying to force an approval continuously. Even if it’s with the store that’s doing it, it’s still Shop Pay that continues to pop up requesting a pin. It’s a turnoff..Thumbs down HGTVVersion: 2.43.1

Love it but have a couple suggestionsHi there! First of all, I think your team is done a wonderful job with this app. It’s proven to be a great place to track my orders :). If I could make a suggestion, I would ask that there be a way/option to “bookmark” certain order so that they stay at the top of the list. This way, I think it would be a lot easier to track higher priority orders without having them get lost in the shuffle, especially for folks with a higher volume of orders (i.e. me). One other suggestion would be to include a way to tag orders. It might be nice if we could associate maybe a color with a specific vendor that we often use, so that it’s easy to identify them in the list, or if we could distinguish between incoming orders vs returns. I’ll leave it up to you guys to determine how much freedom the user would have to create categories, but it would be nice to see some options here. Anyway, again, nice work on this app! It obviously wouldn’t be the end of the world without these additions, but they would be nice to have nonetheless :)..KevvermeisterVersion: 2.38.1

Never Miss a Delivery AgainI downloaded this app a few years ago when it went by a different name. I never would remember to check my email notifications for items I had ordered regularly but never really had an issue. That was until an order of mine either wasn’t delivered or was stolen, I will never know. I was devastated as I was really looking forward to receiving that package. It was at that time I decided to look in to delivery notification options and found this app. It’s easy enough to install and link to your emails. If you have a single email that you use for shopping and junk then this is perfect. It searches you emails for order confirmation emails and tracking emails and updates you on delivery status of each package from the carrier. You can also go directly to the carrier’s website with your tracking information from the app. If you don’t want the app to scan your email you can use the manual entry feature as well. My only issue is sometimes the tracking emails and confirmation emails do not sync so I’ll have 2 records for the same order. But other than that I can track all my packages easily in one place and I have never missed an order. I was even able to catch a carrier in a lie because I checked the door less than a minute after they said they had delivered the package and it wasn’t there, all because I had this app. TL;DR - Great app to use if you have multiple deliveries you want to track. Easy to use and everything is all in one place..LillynnpieVersion: 2.54.0

Best I can say is this app is…odd.I’ve been forced to use this app a few times to track a shipment from a company I like which uses this app to track my shipments. Each time I jump on board and try to trace all of my outstanding shipments to see if the app has improved. The concept is good, but the actual tracking is strange. It tracks the packages accurately in time, but not location. It will show my packages all over the country and even out for delivery in a random location. The item will actually arrive at my doorstep as indicated, but their mapping shows the location across the state or even across the country from where it actually is. I got fooled the first couple of times and contacted the shipper, but then realized it was only the app screwing up location tracking. Weird bug that hasn’t been fixed over the past couple of years so I guess it doesn’t bother anyone but me, lol. Three stars because it actually tells me when my package is arriving and notifies me when it does. Only three because I don’t like the initial moment of panic I get when it tells me someone three hundred miles away is about to get my kid’s Christmas present..RobK3887Version: 2.83.0

Good, BUT needs more user controlI signed in with my google account and so far it has worked how it is supposed to, super easy to have all the tracking numbers in one place! And it updates automatically, adding shipments before I even realise they’ve shipped. My only complaint is I would like to have more control over the content (for example, delete shipments that are “pending” but I’ve actually received the product months ago— seems like others have had this problem too). Hoping the creator will update this in time and give some more customisation options (so far the only thing in the app settings is whether you want “confetti” upon delivery— adorable, but I’d rather have more control over how my shipments are displayed). I’d recommend the app overall and I’m looking forward to future updates. *edit* updated my app literally 5 minutes after posting this review, and I was able to archive the shipments I was having trouble deleting so they are no longer on the home page :) Changed from 4 to 5 stars as that was my main problem.Halfdevilchick333Version: 1.2.9

App used to be great… it’s now 1% of what it once wasI initially downloaded this all to be able to track all my purchases in one app and it did just that, exceeded many of my expectations and allowed me to conduct transactions with speed and ease. Now, unfortunately, the app is cluttered with so many ads and unwanted shopping related recommendations that it’s hardly what it was when I originally downloaded and what initially made it so great. Now the interface is confusing hard to navigate and viewing my purchases and tracking orders is hidden away in some obscure menus in the app. It’s a real shame. Shop used to be an essential app I would recommend to everyone and now I have nothing positive to say about it, Nobody wanted the shop app to become an ad filled social media shopping platform but that is sadly what it has become and it is truly unfortunate. I hope they return back to their roots some day or at least make the tracking orders screen the default home page and easier to access..ITS NOT THAT HARDVersion: 2.53.0

Luv Luv LuvI’m so grateful to the customer service I received. My daughters birthday was 12/15 and i wanted to purchase a hat for her. Wasn’t sure of her size and wanted to get it delivered on time and not have her be disappointed and have to return it because of the wrong size. Well I thought to ask customer service if they could review prior purchases of my daughter for her correct size. My daughter has several beautiful hats from GigiPip. They immediately got back to me with her size, I ordered the hat but would not receive it until 12/27. After my purchase GigiPip got back to me asking if there was anything else they could help with. I responded that I would be so appreciative if they could deliver the hat before her birthday. Well I received a message “ we’ve arranged to deliver your daughters hat”. I was so thankful for their superb efforts to help me and to speed up the delivery. They are a great organization that sincerely cares about the satisfaction of their customers. Forever a GigiPip go to for my daughters hats. Thank you GigiPip..Kelleye's MomVersion: 2.84.0

Hands down the best app!!!Not only are you seeing your packages in real time, but the app also helps promote black owned businesses, and also making the online shopping experience far much quicker, more reliable that you aren’t getting ripped off your money and easy to understand and maneuver through the app!! I was hesitant at first but the second I downloaded it told me all the packages I had ordered and when they were arriving, showing my exactly where they were in real time and continue to keep me updated as possible with all my packages. Then just when I thought it couldn’t get better, it should me other stores that I might like had shown black owned businesses that you can shop from, and helps separate all the things you can buy into categories and I think it is a beautiful way to help online businesses grow and be introduced to people outside of the local business area. I found myself buying coffee from Chicago today! Never heard of them until right after I went to check on my package and how easy the process was is incredible!!!.Hate fromVersion: 2.5.1

Tracking Updates are Non-Existent and InaccurateI downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place..TEEISOXLSLSP11338Version: 1.2.7

Good but not as good as its competition...This is a great app, don’t get me wrong I think it works very well, but it’s just not as good as AfterShip in my opinion. The main reason I say this is it doesn’t give ETA’s on your packages. There isn’t really a excuse for why it isn’t. If you track something through UPS or Fedex they usually have ETA’s posted for you to see when it will arrive. It’s just not as helpful. Plus the interface seems kinda clunky and slow, where as AfterShip is very fast and already has everything loaded and updated when you open the app, and since both of the apps are real time (and they both are) there isn’t any real way to tell who’s shopping is more accurate. I have tested both very extensively, and they both match up. I just feel like AfterShip is a bit faster. Regardless both apps helped me a lot with my personal business. As a streetwear and designer reseller, I want to know where everything is at all times and when it will be arriving to me or to a customer, and this app was able to get that done for me..CungpowchickinVersion: 1.9.1

Great App and ServiceThis is a great app and does exactly what it’s supposed to. As someone who shops online often, its a pain to go back and forth from one site of app to another to track packages that are coming from different carriers. This is where the beauty of this app comes in. I can input every tracking number I have for each carrier and then check and receive updates for each from one source without hassle. It’s a beautiful thing. I would have give it 5 stars but for the fact that it sometimes is a little bit behind on notifying me of my package’s shipping progress. I know this because I’ve compared notification times between the Shop app and the carriers’ apps and have observe an occasional lag. Yet this makes sense since obviously the carrier would know first the business of their own processes. But if you want ONE app to efficiently track ALL your packages from different carrier’s in close to real time - look no further. You won’t find a better single source for all your tracking needs. Thank you, Shop app, for such an awesome service..RobertGipson831Version: 2.28.0

Amazing never knew I needed it until I downloadedI love this app I didn’t know I needed it so bad . I used to open all my tracking info on the web and being a student I order so much stuff. I don’t know how they do it but they even have past shipping information and it updates automatically so I literally just had to download it and all my tracking info was right in front of me . Mind you I had like 5 shipments and didn’t have to input any information it automatically did it. That’s the BEST PART. Also I was waiting for Nike to post a tracking number so I can enter it on the app but as soon as they confirmed my shipment it was automatically put into the arrive app so there is little effort you need to put into this app. Another cool thing is they show you the map and the locations of your package when scanned in a facility. This is the app you always dream about and never knew you needed it until you have it . Definitely give stars great app ❤️❤️❤️‼️‼️‼️‼️🙏🏾🙏🏾🙏🏾 and I never leave reviews but you guys deserve this one good job ..Annie_sosaVersion: 1.4.0

Second to noneWhere to start? … maybe with this,.. I’ve tried so many coffee and coffee alternatives over the years I’ve lost count. I definitely did not expect to find the best coffee to be an instant coffee let alone a delicious (mushroom coffee). My brother and I have been Jeep owners for decades and camping all over the country. One day meeting my brother at a beautiful camp by the Elk River on a cold winter evening as we were getting set up. He was telling me about this new coffee he found while watching a YouTuber who also did Over-landing made a mushroom coffee. He pulled a can out of his Jeep handed me the can. I looked it over and said,…”let’s try it.” So we heated up some water over a fire and made two cups. After we was about halfway through we both agreed this was the perfect coffee for us! It was quick & easy for those of us that want our coffee now not later … lol. We have been very very happy ever since we met :) Dr. Straight’s Coffee is … “Second to None!” Thank you! Josh Montgomery.BlooodyfellowVersion: 2.100.0

Absolutely could not live without this app!With a new baby on the way - it’s been hard to keep track of all the different packages and stuff we have been gifted and ordered. Also every company and seller uses different carriers so with this all were able to put in every tracking number from FED EX, UPS & USPS! It makes my life so much easier! I know when it’s supposed to be delivered and when it has been delivered if I’m not home when it is so I can alert someone at home or a neighbor to get it before someone else does. You never know nowadays with so much theft with packages. I can see this making my life during the holidays so much easier as well. I try to stay away from the holiday rush as much as possible so this will also help me keep track of all of my packages throughout the busy holidays, keep them safe and out of thieves hands! Great idea to create this app Arrive! My life is sooo much easier now because of this simple solution of putting all the tracking numbers from all carriers in one place!! 5 stars!.Ck58888Version: 1.3.5

Love the app, implement the installments section!As someone who is constantly shopping and with the holiday season coming around I’ve really found the app helpful to keep track of all the gifts I purchased in one place. I’ve even started using the shop selection to pay in installments instead of using another four payment plan Apple like Afterpay or Klarna. I love that I can pay in installments but I have no way to keep track of how many payments I have left for a specific purchase because the app has no way to show the progress of my purchases and payments! I noticed it before but it became quite apparent after I tried to check the installments in the app from a notification I received, but it just gave me an error page. I can’t wait till they implement the installments page in the app and I won’t need to use any other four payment apps as everything is all in one place! The app can only improve from where it is now and I already love it!.BriCarltonVersion: 2.38.1

Keeps getting worseThe app continues to get worse and worse with each update. When I first downloaded the app 2 years ago I could track all of my packages and receive notifications when they departed, estimated delivery time, out for delivery and when they were delivered. I also had it hooked to my email to track automatically. That stopped working last year which is fine, it's no hassle to copy and paste the tracking number, it takes maybe 10 seconds or less.. then recently they made it so it only shows 1-2 packages up front and the entire main page is products to buy... now with the most recent update it doesn't even show the map or give any information anymore. I loved this app, all of my friends downloaded it because they thought it was cool and now it's no better or easier than just clicking the tracking link through the emails from UPS or fedex plus USPS also has a text service that notifies me if there is a package sent to my address. Such a shame because this used to be a great app for tracking packages and purchases..ImtheshizzniyeeVersion: 2.50.0

FedEx is the only way to send a packageOh hi drive clear to the other side of town just to go to Walnut Creek FedEx they are so helpful Candy and just courteous people and it doesn’t matter if it was 5 years ago or a week ago every time I walk into the Walnut Creek FedEx I always go to the counter because I am not computer savvy at all I explain to them what I would like to have done and they always with a big smile no problem do this or this and will have it already for you not to mention the other day I was in a lot of stress trying to get this paperwork sent out notarized and they were just absolutely calm mean nice to their time explain to me the best way to do it I had brought my own very expensive paper and they took the paper put it in the machine print everything out charge me and said it would be there around Thursday 8 PM well it got there two days early and that’s even better thank you again FedEx Walnut Creek your forever customer Doreen Medinas.#NOTHAPPYWITHDELIVE👎🏼👎🏼Version: 2.47.1

Best thing since sliced breadSuch a brilliant and useful app. This helps me immensely with both online shopping and keeping up with tracked mailings for work which I now do from home. In the age of covid19, online shopping is all the more a commodity if not an essential. In-store shopping now feels exhausting, I feel a constant sense of guilt while doing so, and a lot of the time items I need are sold out specifically because of covid19 delays, etc. That said, I shop from a variety of online stores and am able to keep up with all of my purchases, deliveries, returns and work mailings using this app. No more trying to figure it all out in a variety of texts, emails and online accounts. The even more brilliant part of this app is the cross-referencing that offers clickable links for tracking numbers, order emails, and contacting the seller! WHAT?! Not to mention the ability to easily see items purchased, tracking activity and history, etc., and manage payment options. Highly recommend :).AdventricaVersion: 2.17.0

Pretty neat stuffLove this for the hip and happenin’ drops! really hoping one day they do a sick deal with WB to get some ltd edition HP merch, that would be magical.ProQuirrelVersion: 1.4.0

SHOP REVIEW!Love this App! Let’s me know almost exactly when to expect my package and informs me of delays which is great! Great time saver for sure! The tracking map is fun to watch also! 😁.MondaymorningsarebestVersion: 2.52.0

Good StartThis app has a lot of potential. It has a pleasant UI and works quite well. The bad: It would be nice to have a way to uncheck deliveries as I have hit the big button marked delivered by accident and there is no way to revert this that I know of. Also some deliveries do not show up even though I’ve received a notification saying they have been shipped..LiamSomethingVersion: 1.0.1

One thingI just wish it would notify you more often and if it actually told you the contents of the package.Briannabanana2013Version: 1.0.1

Works fine, but the latest update...I’ve been using Arrive for the better part of a year and it’s been pretty great. However, the UI was recently redesigned - not for the better, I’m afraid. The main screen lists the deliveries but doesn’t have any update or location information; in order to see any of that you need to drill down on each one. Otherwise, all you see is “waiting for details” or “on its way”, which pretty much tells me nothing. It’s also very bulky considering how little information is actually displayed - a “compact” version would be better IMO. I also wish there was a way to get more status update notifications, rather than just the delivery notification. At the very least an “out for delivery” notification would be nice, just so I know to keep a lookout for the truck..SchudoggyVersion: 1.3.2

Updates and notificationsSince the move from Arive to Shop updated tracking information has been slower or not at all compared to the official delivery service app notifications. Also, I no longer receive push notifications even though all notifications are turned on. Please fix..--[Navrick]--Version: 2.0.1

Perfect app!They are with you every step of the way with notifications. Very convenient if you want to monitor your delivery service..BC KONVICT 08Version: 1.11.0

What did you do to itHey guys, really loved the app but something changed recently. Now instead of it saying what was ordered it just says order placed. When I’m tracking 20-30 different orders it’s a giant pain to have to go into every order to find what I’m looking for rather than having it listed in the title. Fix it!!.IhatenamesssssVersion: 2.50.0

GUI changes defeat purpose of appFirst you make it so that the actual package tracking page is not the default landing screen. Now the live maps showing your packages location & basic overview have been replaced with a static box icon. I hate this. What I used to be able to see at a glance is now buried and instead used been replaced with what are essentially ads for the things that I already bought. I use this app to track my packages in real time & very much enjoy the live map feature. I don’t want to have to tap through several pages to see it..Kat64547291927465850292Version: 2.50.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.107.0

Shop: All your favorite brands Negative Reviews

Used to be goodUPDATE: I turned off tracking notifications because they haven’t been accurate for months. UPS and FedEx text alerts are far more helpful. I keep Shop around for the widget that shows all of my packages on the way, but that has been messed up for months as well. It shows every package as “arrives today!” even if it hasn’t shipped yet of us days out from being delivered. It looks cute with the product photos for things purchased using a Shopify site, but cute doesn’t make it useful. Kip of just a waste of space in my Notification Center now, unfortunately. ORIGINAL: Before the major update that merged this into the one Shop app, the tracking element of this was fantastic. Now, I don’t receive notifications on time (delivery notifications come several hours after I receive packages), package tracking isn’t accurately updated on the home screen (it rarely shows the expected delivery date or location on the map, I have to click into it and look at the shipping agent’s tracking info instead), and now I’m unable to even add new packages to be tracked. I tried synchronizing the app with my gmail account previously, and that caused a whole slew of problems, so I gave up on that. This is a fantastic idea, but the streamlined execution is just not there anymore. I keep updating, hoping things will improve, but it’s pretty useless now that I can’t even add new packages..TarlizspeVersion: 2.53.0

IT’S A GREAT APP…. When it worksThis is a good app to have when you’ve ordered a bunch of things from different sources it’s a nice hub to track all of your orders… when it doesn’t log me out. Unfortunately, I have to give it 2 stars because it consistently logs me out every day (sometimes multiple times a day) causing me to have to log back in repeatedly just to track my packages and at that point I might as well just open my email app and use the tracking number emailed to me by the vendor. You also cannot delete any tracking emails because it scans your email inbox for tracking numbers causing your inbox to become stuffed and cluttered with old tracking information. It also doesn’t do a good job at telling you when something is delivered, sometimes I’d get a notification telling me something was delivered days after the product arriving. Like I said, it’s a great app… when it works. The updates they keep pushing on this app definitely doesn’t fix any bugs because some packages are not even being tracked or detected even though I can pull up the tracking information in my email. I’m on an iPhone 13 with the latest iOS update in a major metropolitan city. At this point, this app is only useful because it auto fills your info when you buy from online vendors that support payment via Shopify..Antonioni2kVersion: 2.70.0

Not as good as it used to beI loved this app when it first came out. Then you guys started to try to turn it into another shopping service app! I liked the simplicity of just being able to track my packages! So now, when you open the app, you are just bombarded with all this other unnecessary garbage! And the part where you enter your tracking information? That’s harder to do now! I had to go looking for it in app rather than it just being right there. Listen, there are a ton of shopping service apps out there. You are not doing anything ground breaking here. The simplicity of your original app? That was groundbreaking! It was simple. To the point. You know, we are bombarded with ads every single freaking day, on social media, the games we play on our phones, even pop up ads are mixed in with our emails now! Don’t become just another garbage chute of an app that’s just trying to sell people crap they don’t want or need. It was simple before. Go back to that. Why does everything have to be a cash crop? Gross! After I receive my packages? I’m just gonna delete this app. Because if I want to shop-I will just use the official company app or go to the official company site. I do not need you to be my middleman by over running this app with all these advertisements..BeatnikNinjaVersion: 2.83.0

It used to be a great app, not anymoreThey probably laid off all their hardworking engineers and developers who actually cared the functionality of their app. Because after recent update, there’s no way for you to see you tracking info after the parcel is delivered. Like what…??!! How am I supposed to know where it is delivered to in order to retrieve it? How am I supposed yo know if it is at my door step or at mailroom or at mailbox?? It used to show all tracking as is and present all crucial info to you. I guess some old man/lady manager guy from the business or marketing department who owns their own house and have a servant who collects their package, must be thinking “oh I never needed to know all that technical info, David’s got them all taken care off.” And boop the function is now gone for some “minimalistic” designs. What absurd stupidity! Shop gave it, Shop’s gonna take it away…. Well, if the app stops being great, people are gonna leave and stop use it. After all I can still log on to single apps to see my tracking, the Shop app was never a necessity, just a nice improvement of life feature. But I guess the feature is no more. Treat your engineers well, and listen to the users, rather than your rich fat head business man. If you’re reading this in a suit, I’m talking about you DA..Zachary Ziyu WuVersion: 2.82.0

Used to be helpful, but app updates broke itI used to recommend this app to my friends, because it was simple. It tracked my packages and was pretty quick in getting status updates and notifying me of package delivered. But with each app update, the focus is now shifted to shopping within the Shop app and not about tracking my orders. I'm guessing this is intentional, as my order tracking is now minimized on the main screen and the "Shops we think you'll love" and all these other shop this item we think you'll love or this retailer takes up most of the screen real estate. I couldn't care less about shopping within the app. It annoys me that I have to hit Order updates to see my whole list of things I'm tracking, whereas, I used to see it on the main screen. Anyways, as a package tracker this app is also failing with each new update. My packages status in the Shop app are a few days delayed and sometimes they don't even update itself anymore when the package is moving in transit and delivered. I used to see the same status on the Shop app, as I would on a carrier's tracking site. Now, it rarely syncs, Shop app shows old information. I have to manually mark them delivered myself..KthxbbVersion: 2.83.0

Amateur Hour!I used to like this app but two things have changed my mind completely. First, the fact that I have to delete my entire account and open a new one just to change my email address is absolutely ridiculous! Clearly ease of use for customers is not a priority. Second, after doing that and putting in my new email address, the app asks me to verify my account via the new email. I have not received any verification email! Now I can’t see the order I just placed! This is a terrible, amateurish setup! Once I can cancel my order I’m going to delete my account and this app permanently! There’s too many other user-friendly delivery tracker apps to put up with this nonsense! UPDATE: April 30 Shop’s Support Team is terrible! They couldn’t understand my issue so I had to explain it over and over! Then they said they had no way of locating the order I placed THROUGH THEIR APP! The fact that this app allows you to place an order and have the money be taken out of your account before they even verify your email address is a very shady business practice! The fact that there is no password creation is also troubling. I have asked the support team to delete all traces of my account in their system. There’s just too many red flags here!.DecemberKidVersion: 2.53.0

No care left with package.I live on 3 acres with three barns a garage and a house I have a tiny little fencing around our back door for our big dogs but the two front doors are open for easy access on our wrap around porch that has cover. Explain to me why the person delivering my expensive nail product put it in a giant puddle on the INSIDE of the fence with our two large dogs instead of the dry concrete on the outside of the fence where the dogs are not at clearly this person has never grown up with dogs because they chew. I’ve contacted the company I purchased nail supplies from but I have a hard time believing they’ll give me the same product free because the people who shipped it put my package left it in a fence with a Siberian Husky and Rottweiler. Make no sense. The glass bottles were broken because the dogs were kicking and chewing the tiny box. And when I rewatched my video they had left it in a huge puddle when there’s flat dry concrete infront of the fencing that goes all the way infront of our garage. This is not hard but people do not care about other people things and this is for my job I need this by Monday and I won’t have it becAuse it’s all broke and I’m out of the product today I needed 😢 I don’t even know how to fix this..Annoyed1672283939Version: 2.43.1

Ruined appThe app is ruined by filling the Home Screen with “Spotlight” items/ads, and burying all but 1 package behind a “View all” button, rather than showing the packages on the Home tab and hiding the Spotlight feature behind a button for people curious for other items to buy. Edit (after developer response): Thanks for the response, but what you said contradicts the design of the app in its current form (which is different than it was prior to the last 2-3 updates). You say it’s to provide the best mobile tracking app, while also (as in a secondary functionality) helping users to connect with their “favorite” stores. In reality, the primary function seems to currently be as a shopping app and the secondary functionality is the package tracking ability - the inverse of what you said in your response. To add to my complaint about the app, I also hate that the app automatically “follows” companies you purchase products from via ShopPay, as if to assume a user will purchase from them again and it isn’t just a one-time purchase. There should at least be a toggle to ask users whether they want to follow companies automatically or not..XSyKoTiKxVersion: 2.48.0

Tracking information not up to date***UPDATE*** I received a response from the developer stating “Our app helps customers to connect with their favourite stores and coordinate deliveries in one easy place, but you’re NEVER REQUIRED to use Shop to track your orders.” THIS IS FALSE and a lie! I have screen shots of the companies website and emails confirming you must download the app to track your order. I confirmed this on the phone with said company as well. It is one thing to have an app with bad UX and UI, it is even worse that you go through emails to find the data required to perform your API and the retail stores require you to download this app to verify information. It is a whole different level to gaslight a customer and lie about your product to save face in PR. This is one of the first reviews I have ever created and I will continue to post about this until you sort your mess out. I only downloaded this app as I was forced to in order to see where my packages are. It gave me no information on this status, even though some had been delivered to my house weeks ago. It is a total waste of time. Deleting now as there is no need to let a pointless app have access of my emails..Meryl JacksonVersion: 2.68.0

Privacy risk and poor user interface without a gmail accountIf you do NOT want privacy and enjoy letting these guys read the contents of your private emails, this is the app for you! Very rarely do I see an app that wants access to scan the personal contents of your email account (this app wants your gmail account, and all the other email accounts your gmail account is linked to, they really don’t want another email address, and will keep nagging you for gmail until you give it). Don’t have a gmail account? Expect limited functionality. My advice: READ what personal information this app wants access to, and remember that data breaches in private corporations happen every day. Don’t believe them when they say they “protect” your data ... hackers have no such self-imposed restrictions. Also, the app is very poor at making your order accessible (unless it’s on gmail) for updates, so despite all the inflated ratings here, I urge you to examine this app critically and not to belief the hype. Deleting! ***UPDATE: Given the answer of the Developer, I am even MORE convinced this app is BAD NEWS. The Developer just acknowledged limited functionality without a gmail account, and told me we should accept their “assurances” that our private emails will not be read because they’re “filtered”, and they only read emails with certain keywords linking them to shipping details? Really? So we should make ALL the contents of our emails available to you guys, and trust you won’t read them because you PROMISE you won’t? And what about your disgruntled employees and anonymous hackers who tap into this vast amount of data ... will you promise they’ll be honourable too? If anyone reading this doesn’t remember the Equifax hack, where millions of personal credit files were hacked, or the numerous hacks on other shopping sites, dating sites, etc., and you trust these guys to protect your privacy, then you really DO need to have your head examined. They may be well-intentioned, but they are simply INCAPABLE of making these kinds of guarantees. I am also not sure that the federal and provincial privacy commissioners would be on board with the amount to data this developer requests access to, in order to use an allegedly TINY portion of that data for tracking packages. I will refer this issue to them. And lastly, I STILL do not believe many of these inflated, glowing ratings on this app are genuine. I can’t prove it, but I just have a hunch these ratings are padded. The critical ratings are very specific and detailed, whereas the glowing ratings are nebulous “I love it!”’ or “Best app ever!” types of comments. Colour me VERY sceptical..Hamsterboy111Version: 1.9.0

Don’t want to use my Google account...Opened up the app, and it asks me to log in with Google. I don’t use my Google account and don’t want to connect it to the app, but I don’t see a way of bypassing that....SweetandchicVersion: 1.0.1

Needs a few things...Great app, except for: 1. Needs native iPad Support and macOS support (M1). 2. Once you decline syncing with your email accounts (such as: Gmail, Yahoo, Outlook), it keeps bugging you every few days to sync your email accounts. This is very annoying. 3. Needs some user-first privacy focused features..Saeid.Version: 2.26.0

Never received an order that was marked as shippedNever received an order that was marked as shipped. This was pre COVID-19. Then I contacted the vendor who told me the order hadn’t been shipped. Then he disappeared. I still don’t have the product. This is a completely useless, pointless app..DsssssssVersion: 2.0.1

Not usefulFedEx tracking shows me all the details from the last week. Arrive shows my order but says it hasn’t received any tracking info. Useless and is being deleted..TisnartVersion: 1.2.10

Hum not sureKeep crashing and only use google e-mail.L0unatikVersion: 1.0.3

TrashApp is trash, says my package is in transit for 3 weeks but hasn’t moved. Says it’s somewhere in California. I messaged the supplier and they said it’s in Canada. App doesn’t help one bit.NicknameSIMPVersion: 2.23.0

DisappointingThe app never told me no updates didn’t tell me it was already delivered it still says it’s in transit, I had to market as the Delivered then did a little confetti like it was the one that announced it been delivered I was the one that had to tell the app.Tina29millerVersion: 2.15.4

Unable to track my package.I’m disappointed that it’s been over two months since I ordered my product. This app tells me I should be able to track my order. However, no matter how hard I’ve tried to figure it out it doesn’t track my order so I have no idea where my order is. Even if it took a year at least I would know where my package was..No nicknames left yTo useVersion: 2.23.0

App was much better when it was “Arrive”I’ve had numerous problems since the app change over , hardly gives any details for tracking info anymore , no visual update for map area (where you pkg is located), notifications only occur when it’s been delivered now, no ETA’s on items , basically your only benefit to this is you have your tracking number handy , so you can go back to Amazon to check the status on your pkg, seems redundant to me.... Wouldn’t download this app anymore , back when it was “arrive” , it was amazing ! I’m never one to trash software in reviews , but when you had gold before and are now given lead, that doesn’t jive with me. If any developers are reading this, please restore the format that was there before, it was fantastic ! Thx.[email protected]$COVersion: 2.15.4

Getting worse and worseThis app used to be good before it was bought out. Now it feels like one big advert and shopping tracking app. Many packages I order come from out of country and then change couriers but now apparently I can't update or change the courier to Canada post. Shipping updates barely refresh and I find myself linking into the courier site more and more. Some purchases don't register as being the same item and when trying to update or delete them they just show sales or invoice information not the actual shipping/ tracking info. I gave 2 stars because I am using it to centralize incoming items but as a tracking app I'm Less and less impressed to the point I might just delete it..M from EdmontonVersion: 2.13.2

Not accurateI purchased clothing from a store back in March. It’s now October snd they still haven’t arrived. The app says they were delivered, but fails to provide an order from the supplier. The supplier email attached to the app doesn’t even let me email them to ask questions. I have yet to see what this app has even done. My second purchase from a supplier has been pending for 2 weeks..Jawe2275Version: 2.13.1

Company’s can scam youHopesea scammed me and Shop couldn’t help me. No tracking was provided and when I complained they told me to contact the seller, when I wanted a refund after 2 months waited for my item I bought to be tracked let alone shop up I was told to contact the company I bought it from. The company I bought it from generates emails that say to be patient and wait. Refusing to refund me because my item is on route. But without a tracking number that’s actually legitimate then that can’t be proven..*read*before*you*purchaseVersion: 2.13.1

No ideaIt would be nice to know what some of my packages are. You have a tracking number with no details on anything.. how are we suppose to know what it is?.Jessi.rivetVersion: 2.1.0

Where’s the tracking?I see the order. Where’s the package now?.JjomalVersion: 2.1.0

I Hate Your New AppI do not like this new app. It is not user friendly, I can’t find anything anymore. My tracking number is gone. I can’t find the link I used to go to to see the status of my shipments. It’s complete trash. Please go ba k to the original app. If I could rate this app with a -1000 I would Piece. of. Garbage..FjsurbVersion: 2.0.1

Total lack of accuracySee title.NaomiekayVersion: 2.0.1

Why!?Why did you have to take a perfectly great tracking app and add a bunch of bloat onto it? Arrive did not get better it got bloated..ChadGregoryWebVersion: 2.0.1

Disappointing updateLet me start by saying before the change from Arrive to Shop I would have certainly rated this higher. Unfortunately the change has removed some of the basic, and most important imo, features. Things like being able to swipe to mark delivered or archive a delivery, auto detecting when I have a tracking number copied to enter, etc. are pretty basic for an app of this type and was surprised to find they no longer worked for me. I am hopeful the developers will consider putting these features back but in the mean time I’m actually exploring other apps. On the plus side I like the interface/UI and the wide variety of shipping providers available to track. Oh and the new carbon offsetting feature sounds great! Unfortunately removing functionality still means the positives can’t outweigh the negatives for me..Lorelei0Version: 2.0.0

Scam company that does not vet their povidersThis company does not vet the providers of their products. They do not guarantee delivery or refunds in any way, shape or form. Do not use this app. I will be deleting this as soon as possible, if the product I purchased ever shows up. The company SHOP allowed to advertise calls itself pyjamas Canada it is actually in China and I’ll be lucky if I even see the product and I’m out $140 bucks..Raven-1313Version: 2.85.0

DelayedMy shipment updates are always days late. Always says my packages are still out of country when it arrives at my house. Therefore am never able to be home to receive any of them.Gecko cuzVersion: 2.85.0

Shocking privacy issuesHand over all your email privacy to be a customer? Really?.Gus disgustVersion: 2.85.0

Full of issuesSuper glitchy lately. Every vendor I’m tracking a package from is labeled as “oldschool men’s department”. I don’t even know what the heck that is but it’s listed for almost every package I’m tracking. Accuracy is off and the notifications happen hours after the actual events. Good app in theory but this one just doesn’t work..Eoliw7Version: 2.85.0

Not usefulUsed to be a super useful app to keep track of all my packages, can’t even track my packages on it now unless I buy it through the app. What a joke I’m not giving them free commission to the stores they link..Nicole_337Version: 2.84.0

Useless appI don’t understand the point of this app. It was promoted as an easier way to track your order. But the tracking info for my order in this app was based on a DHL tracking number, which was in turn based on a USPS number, and in the end the package was delivered by Canada Post. All that means that the tracking info in the app was always significantly out of date. It also never sent notifications about key milestones along my package’s journey. Literally just a waste of storage space on my phone..Melpel1218Version: 2.53.0

Waste of timeApp promised to track all my shipments. Finally said items shipped but nothing else. Received items days ago and app still just says item shipped. So much for tracking package as promised. Don’t waste your time on this useless app..JekyllhydVersion: 2.53.0

ShamefulThey are associated with a company calling themselves the-Christmas-shop.com which is a FAKE company!.Blueyedndn74Version: 2.15.1

Never deliveredThis product does not exist....the company is a fraud ...stay away..KeithcaperVersion: 2.13.2

Change the name back!!The name Arrive was great! The new name sucks. I don’t want an app named “shop” on my phone. Lame!!.A34678534Version: 2.0.1

Your app stinksZero functionality.What order?Version: 2.0.0

Loved Arrive. Hate Shop.Hate the new design. I don’t need a shopping app. I just want a good tracking app.Bobrovski loose cannonVersion: 2.0.0

New Update SucksThis new update is really bad. Changed the entire look of the app. The entire app is now not functioning properly. Orders that were delivered are saying in transit. They no longer have proper images or anything. I am not a fan of this merger or whatever they just did. No longer a fan of this app. Going to move onto a better app..Prince_HassassinVersion: 2.0.0

This new version isn’t betterI’m very disappointed in this new Shop. Archiving an order is now hidden deep in the app, which is NOT convenient. It was better when you could just slide it. Also, could you show the date it was ordered? That would be very useful..AristianaVersion: 2.0.0

Was way more intuitive when it was called Arrive.Really don’t like the new version.Patsaint37Version: 2.0.0

Loved it, but now I’m confusedI loved the app, efficient, tracking my orders perfectly (and boy I order a lot on Shopify-backed websites!). But now it’s “Shop”?! The previous branding was nicer, made more sense and was good at one thing: tracking deliveries. Whoever decided to rebrand made a mistake, but we’ll see where it goes in the future..Valentin PrugnaudVersion: 2.0.0

It was fine until it became a brandI just wanted a tracking app! It was great. The app grabbed tracking numbers from my email and it was lovely. Simple. Exactly what I signed up for. But now it’s a shopping app with a payment system? What? No. How did we go from tracking packages to this? No thanks. Deleted the app. You’ve overstretched and it’s not a good look..Narcotic_eleganceVersion: 2.0.0

Don’t make me download your app!I can’t stand that you cannot just input your tracking number online to track your package like FedEx, UPS, etc. I shouldn’t have to be forced to use your app to find the tracking the belongs to me! If you give both options my rating would change drastically..Bod Mon RiddamsVersion: 1.11.0

No. Just...noNope. Don't like you. Took an app I found useful and ruined it..DogfedmamaVersion: 2.0.0

The worstThis has been the most useless app I’ve ever had the misfortune if being forced to use to track a flower order. I still don’t know the status, had to email the florist and text the intended surprise recipient to find out the delivery status. Completely useless app. I’d give it zero stars if I could ..FLRDN1973Version: 1.11.0

Veriy for legitimte website before collabrationThere were website named "luxury sheeny" which are promoting your app name to track the orders and didnot reply any of the emails related to tracking number. That was scam and want to give heads up you should check on your behalf too. Thanks.KaurtavVersion: 2.26.0

This app doesn’t do anythingFor an app called shop. You can’t find anything.Goodboygoose_Version: 2.1.0

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