Dropbox: Cloud Storage Backup Customer Service

Dropbox: Cloud Storage Backup Positive Reviews

SupportDon’t have the business Dropbox I have the lower one I don’t need a business one because I’m a single person that does not work but unfortunately there’s no support for anybody that pays $118 a year instead of the $200 a year of having a terrible time I accidentally canceled my subscription and I’m trying to re-activate it and pay and there’s absolutely no way to get a hold of anybody in the business account people will talk to you but they won’t help you because I’m not business you should have support for us as well we’re not that penny-ante that you can help us. Your response to me was do I want to change my review the answer is no and you’re not getting it I never had a business account with you ever only the personal account can you send me the splitting things to get help by upgrading it’s all about the money with you people instead of actual business in the care of the actual person insane every year I’ve been with you for over 45 years I’m done hopefully my pictures will be safe.KENO4RENOVersion: 218.2

Does not work reliably with Mobile Excel, Word or M365+CopilotMultiple serious file editing and deletion problems editing and accessing Dropbox files from Mobile Excel-Word: 1. My files kept getting sync conflicts - (file is open by another user even when there are no other users and the file is not open on any other device). This occurs after the file is open for several seconds to minutes without any editing, despite no change loss of Internet access. It is VERY time consuming to reconcile changes 2. Excel was creating with the suffix (1) or (2) duplicates and deleting these files with suffix causes the original file to be deleted from Dropbox. 3. Any Dropbox files became inaccessible on the MS recent list requiring to re-Add Dropbox from the Excel File->Open->Add storage account dialogue. 4. From mobile Dropbox app i would get “preview not available”. So far there’s less conflicts using M365+Copilot (which uses the Apples file app to access Dropbox files) than Excel. 5. When opening a Dropbox file on Mobile excel and getting the message “File is in use by another user, discard or save changes”, Excel hands if I pick either option. The same thing does not occur on the Mac version. After hours on the phone with Dropbox and Microsoft, Microsoft claimed add-ins (including Dropbox integration) to mobile apps like Excel are not “fully supported” even with their MS OneDrive files (where there are less frequent file corruptions). Dropbox support keeps asking me to delete cache, reinstall Dropbox and other steps which have no effect..FIOSNJ UserVersion: 436.2

Used to just workFor the life of me, I cannot find a place to reach support from the app itself. I was going to forward a picture and I swear it should be like the most basic feature to forward a photo and all I can do is send a link. I don’t want to send a link. I want to send the actual photo. But that’s beside the point. I’m not even sure what the home screen is supposed to do at this point anymore. huge blocks of screen real estate are dedicated to app feature promotions. I’m appreciative but now that I’ve seen the feature let me reclaim the home page. It feels like it’s more for you than it is for me as the user. I’m trying to get to the point: there’s an issue. Select recents. Select a folder. It doesn’t open the folder. Let me select it but not open. Sure I see new notification that back ups are in a new location. I have no idea where but apparently they have a new location. I can’t get to that location but selecting the new location link. But to return to the point of the pain: the app is getting in the way of me using my files. I just want it to be a tool that lets me access my stuff without me having to realize that I’m using the tool itself. Like a hammer to drive a nail in order to hang a picture. Now I’m having to really notice the hammer. And please stop pestering me about cookies. Do you not have enough of my information and behavior already? Oh another thing you have a advertisement in the app that says it works better on the app. I’m already in the app. Had such high hopes for DB to remain a cool company not another bourgeois enterprise I resent supporting. Feels like investor focused rather than customer experience focused..PolzobatelyaVersion: 392.3

Great for StorageI use Dropbox to store all my files I do not want to loose. I have photos, genealogy, health files, expenses, receipts, contracts, and so much more. Unfortunately, I find myself fighting with the program all the time. When upgrades are made, I find there is a glitch of some sort. Once I was notified I needed to backup my files. In the process of doing this, I lost them all. 3 years worth of data! There were no directions for backing up. There was no access on how to recover from old backups anywhere. These things should be clearly outlined in a manual, if there is one. The other thing I hate is that if you transfer files in or out of Dropbox, you have to do it one file at a time. You can’t transfer multiple files or a folder of files to Dropbox. Also you can no longer get to things like print or move a file to editing program (Word) without first clicking on “share” to find those options. Why the need to double click for these options? Other options are available with a single click but I don’t use those things. Ok, I have more but will stop now. I do like the program and still use it. Not so much on my phone due to the above complaints. Just wanted to let others know what life is like using the program..VanfleetsVersion: 234.2

Do like regardless of (gotta read ALL)Since UPDATE 236.2, which was over 8 months ago; the DESCRIPTION for every “UPDATE” posted for this app for “what’s new” is the EXACT SAME THING. So, a copy paste reused list of things that are updated each time in list 8 months….. So, it hasn’t been fixed yet? That says a lot abo7t the Devs helping to fix this app and consuming our batteries…..they need to be replaced especially if haven’t TRULY BEEN FIXED IN OVER 8 MONTHS. SMH! NOW, IF issues are resolved, say so and remove from current updates, otherwise, makes the updates pushing to us and the company, imo, look terrible and incompetent…..sorry, I am. Also what shows to be true; not a single soul can be bothered to actually take time and write a “current updated” update to This App’s Update Log/Description w/ actual truth. Last, getting t(e same response back for every comment/etc….again, shows lack of thought and CS to loyal ppl who use said App. We take time to write stuff, but get same reply, & also…IMO, a review is also the same thing as telling support “issues/bug issues/etc” of what’s wr9ng/haooen8ng w/ app being UX/UI/GUI/OS/Etc and telling ppl to reach out thru app or website to tell SUPPORT “issues” is kinda crappy, and so know everyone does this, b8t be different. The Mod reading/watching these reviews can forward to Tech support & appropriate tier 1, 2, 3 tech CS Level needed…..as would be easier imo. Thx thoigh for an app that in essence is good, been using for long long time, no for most part has been great experience and continue to still use daily. My really only issue (after all the changes, some good, some bad….& ppl do hate change, lol) is the wretched BATTERY LIFE that’s being drained; besides that, and App tier system for use (payment subscriptions etc), I’m happy w/ app. Thx.Litekid79Version: 264.2

Let’s try again!First of all, I am blind, but very good with computers. At least I thought I was. I’m not trying to get sympathy. I’m just frustrated with all of this. I’m I am so frustrated with Dropbox. I’m gonna try to get my stuff out and do something out to back my files up. I had to upgrade professional so I can try to speak to somebody but again they said you can’t talk to nobody until you get enterprise. They added security to my dropbox that I didn’t ask for. I should be the one to adjust the security on my own folder I pay enough for it. Now I get a two-step verification on the phone that never existed and an email that is inaccessible and I can’t get nobody at Dropbox to help. I have 3 TB of information that I have saved up over 30 years and now I can’t access it so I’m trying to go through back doors. And I’m so upset with Dropbox I’ve done feedback, tickets and everything dropbox. You can go stick it. I’m so fed up with you. This is not a way to run a company. it appears I’m not the only one that feels this way. I’ve been to several message boards to try to find help to get my stuff back but I can’t so I guess I’ll just wipe the sleep clean and go somewhere else and just live on an island. Thanks a lot Dropbox..HookedOnInVersion: 356.2

Update: Playback scrub issue fixedCurrently dropbox has playback issues on my iPhone 15 Pro Max. I’ve updated to the latest version of dropbox and still have the issue. When listening to an audio file I’m not able to scrub through the audio with the playback bar to select different parts of the song without it repeatedly freezing up. Not an issue on my other devices but has been an issue on the iPhone for a couple months now across a few versions and it’s getting very annoying! I use this to review mixes for clients, and have for years now, usually without much issue. Besides that I’d also love if playback of a file could continue on iPhone while you browse through other folders the way you can do on iPad. Bonus feature would be allowing me to create playlists of audio files so I can listen to songs in sequence that are supposed to play back one to another. Love Dropbox but really would like this bug addressed. Would put the app up to four stars for me. The other bonus items being implemented would make it a five star app for me. Thanks!.MattyJFaceVersion: 388.5

Good features, horrible customer serviceI’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service..MarlaEVersion: 190.2

The DropBox Folks are Good PeopleThe city I live in received a direct hit from Hurricane(s) Laura and Delta back-to-back in Aug. 2020. Laura was a Category 4 with sustained winds of 175mph. Delta dropped 17 inches of rain in 4 hours. The damage to my home and the City was extensive. I was shocked and devasted by the damage because I had just retired as the result of a complex hip fracture. I was on crutches and dealing with severe pain. I had subscribed to the Dropbox Premium version a few months before the storms. After the storm I was unable to afford the monthly fees because the debris cleanup and living expenses in the aftermath of the storm were stretching my wallet to the extreme. I called DROPBOX Support and explained my situation and indicated I needed to end the subscription. The SUPPORT TEAM was very nice and supportive. They downgraded me to the free version. I remember that experience with gratitude. And I thank the Dropbox folks for their help. The app. is great. I love how it integrates with my other apps for all kinds of content. It is very useful for creators like myself..Johnboyd~Version: 292.3

Tell me one, do anotherEdit: Oh my gosh they actually updated the app update description! End. I go into the app to make sure my photos are updating All good, but says I have an update and I need to update the app 🤔click a button that takes me to the App Store I go to the App Store and it says that it's updated and it has a button to open the app which takes be back, recursion loop. on top of that background updating has also stopped working so my phone has had to stay on for a week without going to sleep or the screen going off for it to finish uploading a rather large video it also seems like it took really long granted part of that's the "high speed" Internet. of course it doesn't help that apple's new update that was just shipped refuses to install even though it's already downloaded so I need to get everything synced so I can back up and do it on the computer. Yes my perfectly good phone got ridiculously slow "after I got notified"!!!! and the notification crashes and settings, update crashs. Oh and if there was an DB update it wouldn't tell me what was updated because that would be under NDA..Imark77Version: 254.2

Slow Downloads & UploadsMy home Internet broadband connection speed is 200mbps download and around 10-20 mbps upload. Yet, any time I try to upload or download files to my Dropbox account, well, it's slow as heck. I just don't understand the discrepancy between what my broadband is and how slow everything is with Dropbox. I almost feel like Dropbox is throttling my speeds. I cannot think of any other answer for the slowness of the speed I have with any upload or download while using Dropbox. Which, if that is the case, that makes me angry. Because I pay for a Pro Dropbox account and have for quite a while. And while I am seriously grateful that Dropbox upped my 1 terabyte to 2 terabytes, which, thank you for that I appreciate it so very much. Well, I don't feel like I'm fully getting my money's worth because of the slow uploads and downloads. It seemed at one point that the speeds were accurate for my connection. But, now when I'm trying to do something such as downloading a 7mb .mp3 file, it just goes way, way, way too slow for me having 200 mbps download speeds, it's ridiculous. If Dropbox is throttling my speeds for some reason, please stop. And if not, would you please look into making sure my account is utilizing all of my available speed at hand. I would appreciate that a lot if you'd look into this matter, thanks if you will. I've been a loyal customer of you guys for forever, even when lots of people rightfully left the service because of privacy and security matters (not to mention the NSA having a backdoor into the Dropbox service.) I probably should have left as well, but I stuck around. So, please show me that you appreciate the money I've given you for years and my loyalty and please make my download and upload speeds accurate for the Internet connection speed I have available. Thank you and God bless..Joshua D.Version: 184.2

ClearI am so grateful to my Father in heaven and Jesus Christ my Lord for His mercy on me through you. I gave you a previous review of 3 stars and I titled it Unclear because I was upset about the fact that I didn’t know how to use the app which is why I accidentally enrolled in the professional plan and I didn’t even know it. I never intended to purchase a professional plan because I couldn’t even afford the basic plan. I just wanted to take advantage of the free trial and I didn’t remember when it was over. I was not sure how to navigate the app. For example like making a payment. I apologize for not reading the message you sent me before I wrote the first review. I was overwhelmed by trying to cancel my subscription and I didn’t know how. I had to read your info on the app to understand what to do. The bottom line is I reached out to you for a refund and you helped me to know how to take the steps to resolve my issue. I did what you said and I got the refund!Thank you so much. God bless you!!!.ClTeMaPeVersion: 428.2

Amazing app but three problemsThis is an amazing company. The app update has become flawless again, well almost. First, despite ios 14.3 breaking the dropbox from being able to save photos. Dropbox has released an update that resolved the save issue. However my main problem is it is very annoying having to click on a single photo, one at a time. The select all option (for exporting) is nowhere to be found like it was previously before Ios 14.3. the only select all, is the one for offline view which is only available for “upgraded users.” Second problem is I cannot export export my videos to my iphone, i can upload them from my devive but cannot export them. Thirdly, this whole free users only get 2GB of free space, needs to be updated, other companies are giving a minimum of 5 to 10 at most as free, before requiring an upgraded plan and for cheaper. Heck icloud by itself for 200GB is $2.99 a month, you all charge like $10. or more for that amount. Reminder, we are not living in the early 00s, nor did uou cime out when it was okay to charge that mucg and only give 2GB of free space. I mean in yodays society, the pandemic, youd at least think of the consumers, instead of trying to pull a microsoft and line your pockets through Greed. anyways enough said, fix these bugs, and all will be good. I just use drop box specific files sincd they come from my computer and a game me and my wife play since icloud cannot be used on windows snd the itunes app for windows is bloody terrible and does not work half the time..Anysti_quotesVersion: 226.2

So much potential, very buggyI’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now..Hr150123Version: 224.5

Now that it’s fixed, it works well.A few days after leaving this review with a one star rating the issue was fixed. When this app is working it’s quite good. This app was great until a few weeks ago when an update removed the ability to close a file and have the entire screen be for the titles of files. As it is now, the only way one can view titles of files that are more than seven characters or so is to start the process of moving a file which then gives a screen that shows the titles. I pay annually for Dropbox and thus have another 9 months before it will be financially feasible to switch services, but if you have not already paid for Dropbox, I cannot stress this enough, DO NOT PAY FOR THIS app. At least until such time as they correct this issue. It is practically unusable as is..ThistlelipVersion: 166.2

Great app except...Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!.AWiiPeanutVersion: 184.2

Scary! Shared link - My recipient has access to my Dropbox accountHi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks.Travel brainVersion: 208.2.12

Now Requires App SubscriptionsAfter years of being able to view PDFs, Spreadsheets and Documents, the app now forces one to subscribe to Adobe, Excel, etc. To what purpose? Those of us not using it for business are not trying to update anything: we’re only wanting to view documents that we generate elsewhere. Without the option of “view only,” this app has become useless and only gets one star as Apple won’t allow zero. Edit to Response to Developer’s Reply: I am able now to either open a password protected file for view-only by selecting the “go” key on the keyboard, bypassing the “open” icon for Excel, or ignoring the “go” key and selecting the “open” icon to follow the Excel pathway to edit the file. Thanks! Response to Developer’s Reply: Your reply is demonstrably false. Despite the indications in your help link, the App stopped opening Excel and PDF files that are password protected without using Excel and Adobe. There’s nothing like entering a password in response to Dropbox and then dealing with the prompt maze of those applications to finally get another password screen from them. After years of successfully entering file passwords at your prompt, this happened after *your* upgrades and before I chose to update to iOS 13.3 from 12.x. This is all on you..JustmyopiniontooVersion: 178.2

Awesome love love it,!!!I love this app & don’t know how I would get all my years of photos & Docs. W/out it!!? No matter what device or if I lost my phone even a new number I can always count on the Drop box for my most treasured items!! Thank you Drop box for years of keeping my most important things safe and I never have to worry! This app is easy to use but with many important features for more complicated work projects or for creating art. I love that it is never evasive it only keeps tract of what you want it to by sending to Drop box with just one press of a finger. That’s why I love it I don’t feel stocked by the makers of this app & if you care about these things to don’t hestitate to down load and you get a lot of good storage for free and if you choose you can get more for a more than reasonable price a year!.JennMac17Version: 292.3

One last thingI’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work..Nightmare13473Version: 174.2

Great App but very unstable after updateI’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions..KJP2UVersion: 146.2

A Game-Changer for Organization, Access, and Peace of MindDropbox is hands down one of the most seamless and powerful tools I use across my professional and personal life. As someone who juggles multiple projects, clients, and creative endeavors, having everything securely stored, perfectly synced, and instantly accessible is a total game-changer. The app is intuitive, clean, and lightning fast — whether I’m uploading massive files, previewing a PDF, sharing a link, or organizing content into smart folders. And unlike other platforms, Dropbox doesn’t just throw storage at you — it actually thinks with you. Smart suggestions, automatic backups, version history, offline access, and integrations with tools like Microsoft Office and Adobe mean I can work anywhere without missing a beat. I’ve used Google Drive, iCloud, and OneDrive, and while they’re fine in their own ways, nothing comes close to the stability, polish, and sheer reliability of Dropbox. It just works — every time. And their support team? Stellar. I truly feel like they’re invested in helping me succeed. If you’re looking for a file storage and productivity solution that respects your time, values your security, and quietly empowers everything you do behind the scenes… Dropbox is it..SupermanMikailVersion: 436.2

Good app with one frustrating limitationI’ve been a paying subscriber to Dropbox for a decade, now. Solid experience on iOS. One frustrating limitation, however, is that when searching a folder on iOS, you are only shown the first 100 results. For certain searches (say, searching through many documents about a given topic for work) this is not enough and is truly quite frustrating. It commonly results in having to search on desktop only, and this has created problems in work-related tasks for me, which is something I otherwise would think Dropbox as a company would want us to use their product for. I don’t know why such a limit is in place and has no option to change it. Having it enabled by default makes sense, sure. But just give us the option to remove the limit and return all results, or at least a number much larger (say, 1,000 or 10,000)..TallonivVersion: 382.2

Thank Goodness for Dropbox!I’ve been using this app for...holy cow! Almost ten years! And over those years I’ve had 15 different devices: 1 laptop, plus numerous phones and tablets. I always install Dropbox as part of setting up any new device. About a year ago I met a young couple in crisis, suddenly homeless after his dad died suddenly and they lived with him. The landlord locked them out as the coroner departed...anyway; I naively let them stay with me and they robbed me. The worst thing they took was every dead iPad from the last ten years and all the photos therein. Years of photos, irreplaceable photos of children and grandchildren, even photos of older photos of my parents as newlyweds, etc...they are so precious. Fortunately, I have Dropbox and all my photos upload automatically..RebecculousVersion: 212.2.2

Too much money for notta lotta “service”After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”..The Notorious t.i.gVersion: 104.2

The reason why I love dropboxI love, dropbox for the reason that I can wake up and know that every photograph and document that I’ve ever counted as important is safely somewhere in the universe, and while my memory of where I put it sometimes slips away the fact that I can open dropbox and then a matter of seconds find a memory and a picture is fantastic I was telling someone about how I made some musical stage stools for the band Crosby stills Nash and Young and they use them for many years and still own them and I have pictures of them sitting on the stools. as I look back and see David Crosby RIP I’m glad I stretched my creativity and went the extra mile to give someone something without a price tag that now has been given back to me by his manager and is priceless..The Chairman 303Version: 434.3

Great tools!More of a request, I (along with many others in my field do business on this service and data protection from data thief’s/Leakers is top priority for me and the fellow people in my industry. We Would love to see actions addressing more strict privacy measures to insure my data will be safe and encrypted to the best of Dropbox Company’s ability. We appreciate and love your service. The reason for this message is just to double up and contact you about some issues I’ve seen where peoples projects I’ve been hacked and subsequently leaked before the scheduled date of release and private matters that have no business being exposed. Thank you for your time, we greatly appreciate your understanding, follow up with me if you’d wish to speak further. Thanks you..501BLAKEVersion: 416.2

More FlexibleI’ve been using Dropbox for a while now. I agree with some others that the 2 GB should be increased by now to keep up with competition. I also think their should be more flexibility with the system but it seems you are actually going backwards. Instead of making things easier to use like saving photos to your device or moving files from Dropbox to your computer you are trying to discourage people from doing these things. If I want to store an image on my iPhone photo album I am going to do that. Also when you open the app if goes to recent files instead of your folders where everything is. Then you can hide the recent files under settings but instead of removing the tab you just hide the files and replace it with a button that allows you to show recent files. Completely useless settings option..DSM300Version: 268.2

The love is gone...I used to love Dropbox. Started using it when I was a student when it first came out. Now I used it mostly for ebooks in the .prc files and export directly to Kindle. Have it on both my Iphone and Ipad. But for some reason after the last update I cannot directly export those books to Kindle anymore. When I click on the file Dropbox doesn't recognize it as a Kindle document anymore and came across as data and said it is incompatible with Kindle when exporting. I have been doing it for years. It still works on my Iphone because I have not updated. I was planning to upgrade to a better account but with this issue I am about to jump ship and forget Dropbox altogether. Every major update brings more headache. I am considered tech savvy and can navigate thru pretty much major upgrade/updates on most apps. But this is just too much. I have many files in .prc and now cannot export..Kht2015Version: 162.2

Best mobile file sharing appI use this app for sharing files for both work and personally for music. Absolutely love it! Everything syncs up so fast and no security issues 🙌🏾.VeendotVersion: 96.2

BugsStill the app is full of bugs and glitches.Aplomb 83Version: 172.4

Problèmes à corrigerDes fichiers ne veulent pas ce transférer dans Dropbox et le mode hors-ligne bug souvent. Dropbox prend trop d’énergie dans la batterie..Hell medicVersion: 108.2

Love itIt’s my favorite app of it’s kind. I wish there were a cheaper option with less space. I don’t use 2000 gb so can’t justify the cost..PepbaeVersion: 338.2

Formatting NightmareDropbox has been a 5-star app that has worked perfectly. But the latest version is a fail. The format of Word documents is glitched on my iPhone with its faint-looking font and indiscriminate bolding. Now I’ll have to try to find out how to dl the previous version..Futureman21stcenturyVersion: 166.2

Missing featureWhat happened to the very helpful and efficient option to upload all photos taken during a time period? I used to be able to click once to upload all of today’s photos. Now I have to click click click click click click etc..Self thinkerVersion: 274.2

DisappointedWe used to use this app often and recommend it to friends NOW for some financial reason they have limited us to 3 devices only. As we charge an account 2 phones 2 iPads and the Pc we are over the limit. I think that asking 15:95 a month for a service we used to get free is highway robbery so try something else..Bellsnells48Version: 160.2

Computer idiotThis is a wonderful service..Elderly-learnerVersion: 180.2

How do you download?How do you download multiple photos from your iPhone to your Dropbox? Either I don’t know how to or there isn’t this provision. Why can’t you select multiple photos and drop them to your Dropbox?.GoldtileVersion: 208.2.12

Great app!Love Dropbox! Have been using it for many years already!.EvawkVersion: 476.3

ReviewThis app is very good.Rajinder Singh DuttVersion: 472.2

Easy to useI loved that the app is user friendly.Cathie MirembeVersion: 472.2

GreatGreat.Stanley BuckleyVersion: 468.2

I have a 2TB AccountI also have a 2GB Basic Account that is under a different e-mail address. I have been searching the Help Files and the Community for help with being able to merge my 2GB files into my 2 TB Files? The Dropbox Help System is so confusing and I can't get answers to basic questions. I am now trying to figure out how to just download all of my files to a 2TB HDD and cancel both accounts. And move everything back to my Apple Account or OneDrive Account. Seriously, Dropbox Help should not be hard to use when I pay you every month? Thank you Dropbox Support for replying so quickly but I will have to reach out via SocialMediaPlatform Regards, Michael McCrea.CorvetteMikeCanadaVersion: 472.2

Thumbnails blankProb a day or 3 for them to fix..Positron McHappyVersion: 470.2

Ma allaTrès utile et performant, organisation très facile et numérisation également très efficace..Maall167Version: 468.2

FlawlessDropbox has been a long time personal favourite and I have used it for more than 10 years easily now. It has never ceased to amaze me how easy intuitive and effective it has been to keep using Dropbox as a tool for not only personal and sensitive information, but also shareable information. I must have in any regular non technical user’s tool kit..Ninad116Version: 464.2

WowLove it.Zinat FaisalVersion: 464.2

Connectivity GloballyI love the functionality of having access to my files anywhere I go. When I travel for leisure or work, I have access to any files that I may require. Moreover, the reliability of Dropbox is something I have come to trust as a loyal customer for the last 10 years..NladakVersion: 464.2

Very accessible to blind usersCongratulations, dropbox, for not only making, but maintaining your app accessible for blind users. Thank you once again..BobvertVersion: 462.3

It’s alright.Yeah, so far pretty useful..Dropbox user 67Version: 462.3

Dropbox Works The Way I Work with FiledI really like how Dropbox syncs across different platforms. When I add a file it’s available on all, when I delete a file it’s deleted on all. It’s easy to give others access and also to remove access. It’s like carrying all your files everywhere you go. It’s my go to file storage system. I can also download previous versions, scan new documents on the fly, share documents for collaboration, and many more benefits! Highly Recommended!.SlamminPipeVersion: 462.3

Un outils plaisantBonjour Dropbox est ma boîte de sûreté ou je retrouve toujours mes documents au bon moment!.Serge BélairVersion: 462.2

Life saverLove it.Legendary96?!&”Version: 460.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 474.2

Dropbox: Cloud Storage Backup Negative Reviews

Impossible to delete files on the appThe suggested places to go to find out how to delete files just keeps me going around in circles with no help or resolution. Even online user help is no help, and shows other users with the same, unresolved issue. Absolutely the worst, most frustrating customer service I’ve ever encountered, and believe me that’s saying a lot! No way to contact a human so the incorrect, useless instructions for deleting files on an iPhone remain unchanged and useless. Seems there’s not even a human that sends an email response. And that response doesn’t help at all. Unbelievably frustrating as the instructions to delete files seems easy, starting with “click on the ellipsis next to the file” except there is no “ellipsis” next to the files. I’m trying g to contact support I got a bot. I asked how to delete a file but the bot came back with : “where are the files you want recovered “ and gave me 3 options to choose from, with three buttons that popped up. Of course none applied to my problem but I couldn’t continue or send and response unless I clicked on one of those. And since then, any time I retry to contact support the same thing appears, and will always appear making it impossible to get any help. And of course trying to contact support just keeps you going in circles. The app doesn’t let you get rid of files so of course you run out of space and the app wants you to upgrade and pay for more space. Don’t pay attention to instructions on how to delete anything, you won’t see anything like what they tell you to do. I have to use because of my job so I’m kind of held hostage. I spoke with other users and had the same problem, not possible to delete old files..McG_onSaxVersion: 258.3

Dropbox is broken since the latest iOS 17.3 updateI didn’t wanna have to do this here but since it’s impossible to get a hold of tech-support at Dropbox, I have to do it. I upload documents to a service and once that Service receives the documents they send me an email I then open up that email click on the link and download the documents that I uploaded. These documents are proof that I uploaded them to that service. I then download those documents through a web browser on my iPad and then save them to dropbox as a PDF. Since the last update to iOS to 17.3, when I go to upload the document to dropbox from Safari browser, I get a message stating that there is no Internet. This means I cannot upload the document to dropbox through Safari browser. I can do it to any other online cloud service just not to dropbox. I can upload from anywhere else on my iPad to dropbox just not from Safari. Apple said that this is a dropbox problem not their problem since it seems to only happen when uploading the dropbox. Since I can’t get a hold of anybody at tech-support to talk about this, they will not know they have a problem. Hopefully somebody at dropbox will read this. Fix the problem..CassiedogVersion: 362.3

Needs bugs worked outHello, I depend on Dropbox for my personal and Business data back up and I have an iPhone 11 with all of the latest iOS and software, however the dropbox app from the AppStore will not upload my photos! Even when I’m on a Wi-Fi connection at 50+ Mbps upload speeds, it is not enough for me to get my photos and videos uploaded which is a bug in the app surely. If I literally watch it upload, it is so slow that it takes minutes for a simple photo to upload and if I walk away from my phone (even with the screen on) it just stops uploading and is on the same file/photo when I come back to it, sometimes up to an hour later. It’s like when my phone is sitting still it won’t upload photos, which I’m sure is some sort of a bug with this app that is tied to some sort of sensor on my iphone. Something that needs to be investigated and resolved because given that I have the dropbox business enterprise premium plan I should be able to upload photos or someone should respond to my support tickets and help me resolve this issue which I have recorded exactly as I’ve stated on video. And I've never had a reply for support beyond an initial email..Kellonc2Version: 272.2

One year no changeA year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality..TiredMomAndNurseVersion: 184.2

Vastly inferior to competitorsDropbox is vastly inferior to competitors. Attempting to download your files is a massive headache for anything bigger than a megabyte or two. On a very stable 500Mbs connection I routinely have to start all over again 3-4 times or more to complete large, but not ungainly downloads. I’ve never had to do this with Google’s cloud storage on the exact same connection. This unstable download behavior happens on both the iOS app and the web browser version. The web version is slightly more stable (2-3 restarts), but only if it is the front, active window and you can’t use the computer until the download Background downloads routinely fail. Service is garbage. Only reason I use it at all is a client who shares files otherwise I’d close my account and delete the app. Google Drive is a far better service and gives you more storage. Get rid of Dropbox. It’s junk. Update - Dropbox responded with “Delete the app, restart your iOS device, redownload the app…” Um, did you not read the review? The unstable behavior happens on the app AND the laptop web browser so let me repeat - DROPBOX IS JUNK. The staff obviously don’t even know what they are doing. Google Drive is sooo much better. Get Google Drive instead..KoowanPStarkVersion: 390.2

Not user friendly with no supportI thought this would a better option than iCloud as that’s just as bad and having to download files twice or trice basically makes using these two irrelevant and pointless. The same issue I faced with accessing documents easily and across the board (multiple devices) through iCloud both on and off is the same with Dropbox. I guess you can’t believe everything you read by the companies themselves. I want easy access, able to edit and use, present and share, with no need to depend or worrying about downloading files over and over and opening other apps e.g. Microsoft Word/ppt, etc and connectivity made easy IS DEFINITELY NOT Dropbox. It took me only a day to realize that this is not the app or program that is useful at all. After spending 5 hours today playing and trying to figure out it’s usability across devices became fruitless and wasted time. DO NOT WASTE YOUR TIME WITH THIS APP! I will now try OneDrive or a recommended GoogleDrive by colleagues who also need it for the same purpose and needed feasibility/accessibility. Now I will start deleting everything I spend hours uploading thinking it would work 🤦🏽‍♂️😒😤.Freddyg013Version: 318.2

I really wanted to like DropboxThis is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives..Artemis12234Version: 174.2

“User information is not valid“I can login on my PC with the browser, but when I try to login on my iPhone I get the aforementioned error message. Yes, after 10 times trying, the user/password information is exactly correct.I don’t have two step verification so that shouldn’t be screwing me up. I have deleted and reinstalled the app four times now, and that hasn’t changed anything. I read online somebody had success after deleting their safari history and cookies, which I did, with no success.I have not changed my phone number, nor do I have multiple accounts. I get an additional error message when I try a single sign in attempt, with it returning, single sign in is not activated for this account. I have now tried for three hours to search the web as well as the dropbox support section, and there is no answer I have found that has solved this problem. An app that doesn’t work on one’s phone, for a program that does work on a PC browser, using the exact same login information, is non-functional, and a non-functional app gets a one star..VeterinaryclinicalpathologistVersion: 316.3

Said I loved DropboxNow, when I try to upload a file save from a freelancer company directly to dropbox it doesn’t let me one search for the file or folder. I want to put it in. It gives me a list of folders. I cannot find it and if it’s somehow nested in another folder, even when I create a new folder, it nested it somewhere. It should immediately put it in the drop-down folder list.. or give you a choice to search for it or if you create a new one, it doesn’t have to be nested under anything else so you don’t have to be a detective to find it (give a choice of it if you wanna be nested under something or not) On this iPhone, there’s no choice to move it to its own folder so I can see it in the folder list to actually upload it or download it. (yes, if I open the file, there is an upload link. That’s not what I’m talking about.) If I click upload, it will let me search my files on my iphone… not what I’m talking about.. But see if I get something from fiver I click on Dropbox It doesn’t show the folder. It shows a list of folders and no way to search or search under something. (yes click and see if the arrow goes down under 100 files and see if you can find out which drop-down it is) If I create a new folder, it puts it under something else. on the laptop, this is not a problem I do hope that they work on a better navigation and perhaps search feature utilizing the uploading in the way I was mentioning...ZbityVersion: 468.2

All files lost and not given a refundEdit: The company’s response is unacceptable to me, neither taking accountability for their lack of communication or defrauding me out of my money. I will never be using or recommending their services to anyone and with these business practices I am sure they will go out of business sooner rather than later! I found charges on a credit card statement that I thought had been cancelled going back two years with a monthly subscription to Dropbox. Because the account was linked to an old email address that I could not recover, I lost about a thousand photos of my family and travels. When I contacted Dropbox the agent I communicated with refused to speak with me on the phone, could not recover my photos, would not refund me the monthly subscription that I had been paying for this “service” unless I gave them my credit card number over email, AND would not let me speak to anyone else. If I could give zero stars I absolutely would, this is a horrible company. Google Drive is superior in every single way and I have never had a single issue with them!!.TahishaVersion: 174.2

App disables your account for no reasonI have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible..John hantiVersion: 230.2

It deleted my entire DesktopAfter a recent computer crash I had I was attempting to put things back to normal and reinstalled Dropbox. After it installed and logged in it was already full but attempted to copy and sync my entire desktop. This didn’t happen before when I first installed it and it began lagging my entire computer. So I tried deleting the folder but it took my entire desktop from my computer and multiple files ranging from personal and work. Trying to recover failed because there file box it was trying to sync was only a partial download and only had file folder names and none of the content. I’m not gonna pay for an app that will try to take on more than it can handle on the free plan. I’ve only used this app to make it easier to share files between computer to phone not entire programs from the desktop nor did I ask it to sync. I might have screwed by a simple update for the sync computer but I never had an option for how to sync it and I usually have to initiate it but this was unexpected and stacked up on current problems..KeoniKSVersion: 186.2

A seemingly attractive but potentially viciously destructive applicationHas cost me 700 hours of time to try to recover and recompile 700k files which have morphed, thanks to Dropbox, into 1.8 million files with no coherent filing structure. 32 years of careful filing and categorizing files: poof@\! They disappeared overnight except for 12 small folders. And then their “space saving” upload feature filled the C: drive on all 10 of my company’s computers with sync conflicts/ duplications since Dropbox couldn’t handle simultaneous uploads. Having Dropbox over the last two years (after a great start) is like being dragged behind a pickup truck on a gravel road: Endless agony. A sampling of issues from their “dark side”: Can’t reach people in a timely manner, if at all. Can’t sort and compare duplicated folders online. Clumsy online interface. Constantly evolving interface and product attributes. They will consume lots of your time and energy trying to up-sell you. THIS APP HAS DESTROYED MORE VALUE THAN ANY PROGRAM I HAVE USED SINCE I STARTED PROGRAMMING IN 1968. It is improving, but I have spent hundreds of hours trying to get my files and filing structure back to where it was 19 months ago. Better solution: Google Drive, Google’s alternative offering (of note, I recommend them over Dropbox despite my deep distrust and skepticism of Google. I don’t trust the company, but, objectively, their cloud backup product is better. And I have tried ALL the major cloud backup providers after Dropbox destroyed my filing system.) Note: if Dropbox had spent 10 percent of the energy they spent denying they had ANY responsibility losing my files actually fixing my problem, I would be fine. Punchline: Avoid Dropbox at all costs, especially if you have more than one computing device. You will become their next laboratory mouse. Tom Craig.If I Duck You RunVersion: 170.2

Insanely frustratingI have had this app for my business for a few years now. The way it works on a laptop is entirely different than a phone. They make it almost impossible to bulk select photos in an easy way, you cannot move things over from the photos tab, only the Files tab so if you have not moved your photos over as you go in mass amounts to the files tab, good luck ever organizing or fixing the location of where they are if you need them in files. The "app" on the laptop is basically just an extension that adds a folder to your computer, so it does not have the same interface as the app or website at all and if you don't have the stuff in your files like I said it doesn't even show up through that extension even though the website says it is supposed to make things easier it just makes things harder. A couple thousand photos and videos, but took over five minutes to recognize that I pressed download. So now I'm having to download to my laptop and find a new program to work with..ThatwilddrummerVersion: 414.3

Awful iOS appFor such a profitable and well used app it’s frankly an embarrassment how buggy it is on iOS and how poorly thought out the UI is. For example, when I create a folder to share with others it sees that it’s empty and prompts to “let’s add something”, with suggestions such as photos, scan doc, etc. No mention of videos though? If videos are covered under the photo case why not say photos/video, or media? The UI flow looks like it was written by a Junior UX designer. Permissions when going back and forth between desktop and mobile clients seems to be broken. I’ll upload something on iOS, give permissions to it via email links and then find I have to do it again via the desktop client to actually get the permissions to work. Recently Ive tried many iterations to get a fast frame rate iPhone video to upload. Dropbox just says “waiting to upload”. I see many users complaining about similar problems and folks are told to do things such as clear their cache, logout, reboot their phone and try again. How about instead just make a robust app that provides some meaningful descriptions that allow folks to properly fix the problem. The desktop and web client seem to work better but also suffer from the poor UX flow. Dropbox should be a simple file sharing tool but seems poorly thought out and supported. I’ve used this product extensively and I’m familiar with its quirks but I wish another company would come along with better client apps and put Dropbox out of my misery..Avjunky321Version: 252.2

Overpriced and OutdatedThis company is ridiculous in pricing. They make it nearly impossible to share files without downloading everything prior, then having to extract downloaded files to even view them. It will not allow you to download multiple folders nor does the app support transferring files to Google. Customer service was horrible. I upgraded my storage on Google to 2TB for $9.99. Go look how much Dropbox charges. Google has better and upgraded smart technology compared to Dropbox. Not sure how they’re still in business. I spend an exhausting amount of time just trying to transfer files, view them, or even print them. You literally cannot print anything until you download your already saved file, then extract it from your computer file, and then send to your printer. What’s worse is Dropbox does NOT organize files within the folder, so if you need organized pages in order, you have to manually do it from the printer app..Custome901Version: 392.3

Doesn’t workI have tried hundreds of times to use this application in different capacities, and it does not, to even a slight extent, serve the purpose it’s intended for. My hatred for this stupid website and this stupid app goes beyond words. The frustration is difficult to articulate. The frustration is furthered by the fact that an app that can do what Dropbox is intended to do would be remarkably helpful. I have tried with four different email accounts. I’ve tried not using an email account at all, but even the simplest of tasks do not work on this useless pathetic excuse for a file storage site. If you don’t have an account and all you want to do is download or view a file in someone else’s Dropbox, forget about it. You’ll just be continuously harassed to pay for the service. If you do pay for the service, the same issue, constant notifications asking you to pay more or telling you your storage is full even when it’s entirely empty. You will find more joy and success doing something like jamming a screwdriver into your eye socket..OneAndOnlyAlexVersion: 218.2

Attach a Dropbox File to an Email from Within Gmail Not Supported on an iPadI am paperless and use DropBox for literally everything business and personal, therefore, I find it extremely annoying and cumbersome that when composing an email using Gmail on my iPad I cannot attach a file directly from Dropbox. When I select the attach function (paper clip), the only options for attachment sources that appear are Google Drive, camera roll, and recents. The online help forums state that I should approach the problem in reverse, namely, open my file in DropBox then select Open File in Gmail. While this does open a new Gmail message with the file as an attachment, this backward workaround is useless if I already have started composing an email within Gmail because the attachment cannot be assigned to another preexisting email within Gmail. Also, there seems to be no way to attach more than one file to the same email. Email attachments are a very basic function that every user needs so I would think DropBox would make fixing this issue a priority..SoulForce1Version: 184.2

Duplicate scans, no multiple photo uploadWhen scanning documents using the mobile app, I frequently get duplicate pdfs added. There will be the original one it scanned, and then a second one with “ (1)” appended to its filename. Some times there will even be a third one with “ (2)”. This has been going on for at least a 1 year. Terrible quality control and crappy app. To add insult to injury, there is no way to upload more than one photo at a time through the iPhone’s photo library. If you select multiple photos, there is no option to upload to Dropbox. These are super basic things and it seems like the Dropbox team has abandoned its app. Add on to that the drama with their company saying they will not support M1 macs, only to do an aboutface after being publicly humiliated. I have been paying for Dropbox for more than a decade, but now i’m looking for a way to start transitioning to a a service that cares more about its customers. Real pity for what used to be a promising and user-centric company.Syosset_1Version: 268.2

Never liked Dropbox and still don’tThis app is confusing and hard to use. A friend sent me a Dropbox link of a song file, and when I clicked on it I got the option to either get the song in the browser or “download the app,” which I had already done. I clocked the latter option, and it just brought me to the App Store. When I clicked open no notice appeared about the download; it just took me to the app. As far as I can tell there’s no way to search through emails or Facebook messenger from the Dropbox app to download the link. I then went back to the link and clicked the other option, “open in browser,” which took me to a playable file but again gave me no options to download the file. I’ve always had problems with Dropbox, and the only time I use it is when someone shares something with me on it. This was one of those times, and though this was my first time using the iPhone app, I came away from it disappointed as usual..Conan the ReviewerVersion: 134.2

Not workingSubject: Urgent: Service Issue and Subscription Cancellation Dear [Dropbox], I hope this message finds you well. I am writing to express my concerns regarding an issue with my Dropbox subscription that has remained unresolved despite my efforts to seek assistance. For the past five months, I have been a paying subscriber of Dropbox, yet I have encountered persistent difficulties in uploading videos to my account. This issue has rendered the service unusable for my needs, prompting me to make the difficult decision to cancel my subscription. I recently reached out to your support team and spoke with Basil, who unfortunately was unable to resolve the issue. The confusion seemed to be unclear, because the records indicate that I have paid for the service from January 2024 to January 2025. Despite this, my service stopped functioning properly in August, and I was informed that my 2TB storage capacity is full, even though I have not been able to upload any videos during this period. I am disappointed by this experience, as I had expected reliable service and effective support from Dropbox. I kindly request your intervention to address this matter promptly. Additionally, I would appreciate guidance on how to proceed with solving this issue or getting a full refund of the 5 months worth my subscription and receiving a refund for the months stress which the service was not operational. Thank you for your attention to this urgent matter. I look forward to your prompt response and a resolution to this issue. Sincerely,.KorryroxVersion: 408.2

TerribleIt synced to my ex husbands phone without my permission and we made many attempts to disable his access with no success. They also make it ridiculous to cancel an account! Just awful..23454214579(?!$;:Version: 138.2

Major Glitch!Up until yesterday.. I have used Dropbox for work everyday all day long! And I love it. Easy to use.. never any issues. But now it won’t upload any of my files. It says it’s full , but also tells me I have only used 25% of my available space! So now you want me to pay for more space that I don’t even need? Not happy !!!.DJ-PerturbedVersion: 106.2

App freezesApp freezes and will NOT load images, export, or even view the images with out the loading image. The only way to obtain images is to log in the old school way and through a web browser.Xanderzhang429Version: 126.2

Horrible customer serviceI cancelled the subscription through support chat and it is still charged the full price. On top of that they don’t have a support chat or email address to help you with the issue once you switched to the Basic plan. Now the AppStore doesn’t want to refund me so I have to pay the service I didn’t even use for a month..SooooooLmVersion: 374.2

LameThey make you register an account and if someone sends YOU a file is over 7 gigs they make you pay monthly 16 bucks… that is very lame.BnervVersion: 238.3

Don’t trust anymoreBeen using Dropbox for many many many years now, went though several updates and some of the updates improved, some made it worse… however, I got rid of Dropbox in early 2025 as data is stored in the US, the US is now a country that is no longer secure, hence, I do not trust them at all anymore. So for the sake of my privacy, concerns about data stored in the US, I simply do not feel confident that data is secured so I deleted my 2tb account and moved all my files to another cloud base service in another country...CossetteRVersion: 448.2

The absolute worst$360 a year is outrageous. What’s worse is trying to cancel your subscription. Try to figure it out? It’s madness.Batstone1Version: 400.2

Long-time customers leaving in drovesDropbox was offering free 5GB accounts when I joined (pre-2020). And over the years, through various friend referrals and promotions, I worked my way up to 7.5GB. Not a huge amount of storage, but I had a need, and Dropbox filled it. This summer, out of nowhere and without notice, they permanently reduced my storage quota to 2.5GB and started spamming me about ways for me to bump up to a TB or two for like $30/month. So long, Dropbox..Engineary 007Version: 386.3

AI controlled, no respect, too expensive!Look for other apps PLLLLEASE, I beg of you. Unless you want to lose access to all your data. It's like working with the worst bureaucracy!.WatterwomanVersion: 374.2

Must pay to accessPretty disgusting that in order to view my files I must upgrade my account. Says I have zero space left. It will not let me view my files so I can remove some even though I am 100% sure it’s not out of space. Not too long ago I re-saved everything to a different app. Glad I did. I will NOT pay for more space when I had plenty. Shame on you for scamming users into paying more money by being dishonest. Will never use nor recommend Dropbox..Geographically ChallangedVersion: 372.2

AI FailureAfter years of being a loyal customer I’m utterly disappointed to learn you implemented AI and gave our data to third party AI without our knowing or consent. Horrible..DLaufmanVersion: 358.2

HorribleDon’t even try to communicate with customer service to cancel a subscription. No support whatsoever..DaylejhawkinsVersion: 342.3

Unable to get in to drop boxI cannot get into drop box after signing out. A 6 digit code was sent to another device that is suppose to be connected to my account. There is no other account connected to my drop box..Big sis #1Version: 342.2

Cash Grab. Now Limits to 3 devices. Find something else.Well you did Apple a big favour! I have switched to (payed) iCloud. Used to love DropBox (5 stars) but now won’t let me add new devices anymore without upgrading to $160/yr. I have made tonnes of referrals. No more. Who only has 3 devices these days? Try OneDrive or GoogleDrive instead for free, or iCloud if you are a big Apple user..VancouverdaveVersion: 164.2

I'm quitting Dropbox 👎Can't wait for the iCloud folder sharing service that's coming this fall. Dropbox used to be my favourite productivity app (by a mile). I've been a paying subscriber for 5+ years. I recommended it to so many people. But now, for some reason, you decided to transform a perfectly seamless experience into a disaster. On the Mac and the iPhone. Now your app is annoying. Now your app now gets in the way. We didn't need a file directory and a dock icon. We needed a simple and seamless solution. You already had it and now you've lost it..PlateauistVersion: 152.3

HiringDrop Box hires only non-whites. If you are woke, go for it, if you stand against racism, do not use it..Ac077626Version: 252.2

A ridiculously limited app in 2020. Goodbye, Dropbox.I love that Dropbox is multiplatform and can be accessed from any device, however 2GB of storage free is laughably stingy in this era. What is anyone supposed to do with that in 2020? I would happily pay for more storage, but 15.99 a month is totally ludicrous! A one-time payment of 15.99 is still a bit expensive but would be 100% worth it; asking for such an amount monthly, on the other hand, is a joke. I must also mention that the Dropbox app now has a three device limit, as a result, productivity and seamless sharing takes a nosedive if you're using this app for school, work, or even as your main cloud storage (I'm sure most people, like myself, have more than three devices). I would recommend using Google Photos, Google Drive or Microsoft OneDrive for anyone looking for a better, inexpensive, unlimited app that is also multiplatform. Adiós, Dropbox..Sxmsxn.Version: 184.2

Suppose to be a trialMy credit card is charged already. I tried filing for refund on iTunes and apparently I don’t qualify. I thought trial wasn’t suppose to be charged until after?.IraE14Version: 154.2

Dropbox Not GoodYou keep saying I’m out of space. I’ve used no space. Get it right..FantaesiaVersion: 476.3

Suddenly u gotta pay for this whatta load of garbageCan’t download without a payment method whatta load of shyt.EatchaoutVersion: 472.2

Used to work greatMy Dropbox keeps resetting and I had to turn on camera upload. In the past it used to upload my live photos, but this time it didn’t. I checked all the settings, but it only uploads the jpg. Maybe I need to reinstall it?.Craigola LVersion: 472.2

Pointless Without OfflineThe entire reason for Dropbox to exist is to mirror files across devices. That now costs $16/mo. Just further ensh¡ttification of once reliable services..KdmurrayVersion: 468.2

IPad 12.5.8 Sync turned offGreat marketing plan guys! I no longer can update or sync files in Dropbox on an iPad. You send notifications, for upgrades, that no longer work. You offer deals, but you don’t support older hardware that works perfectly. The software has the security features NOT the hardware. Even your web site fails to open in Safari. Thank God, I never used Dropbox in my production environment. I would have users making me climb the walls of frustration! Most small businesses tend to keep older hardware running for a long time. Retired MIS/IT Dept. Mgr..Ve3xrmVersion: 468.2

ExportationImpossible à effectuer mauvais rendement mauvaise communication et impossible de parler avec quelqu’un.Gaby.DubucVersion: 466.3

Bloated spamMade to use this app for file sharing by club. I will work to get them off. This is bloated spam ware. Let me sign up for my stuff and leave me be. Not 1000 messages..Paul JabroneyVersion: 464.2

Free Month Trail ScamNever had an account with DropBox. Created one for work and when I opened the app, I immediately was offered one month free trail so I clicked accept; app informed me it was done… then two hours later I get an invoice from Apple for $27.99! BIG SCAM! DO NOT click the free month trail offer, Google charges you regardless..Lene_BeanVersion: 460.2

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 474.2