Ancestry: Family History & DNA Customer Service

Ancestry: Family History & DNA Positive Reviews

Navigation becoming complexI can’t complain about the amazing range of relatives I’ve discovered going back centuries. But sometimes the hints I get are a little frustrating, because my tree will tell me that “Joseph Smith” is the father of “Sara Brown” while the hints show that Sara is the daughter of “David Jones.” And often it’s hard on the app to navigate your way back to the more remote branches of the tree. That being said, if you’re lucky enough, as I am, to have two parents going back to pre-Revolutionary days (who happen to be light-complected), and suspect that your parents might be distant cousins, you can sometimes find out they are, and also discover Jewish nth-degree great-grandmothers; darker-complected cousins; pastors and poets and actors; Mary Queen of Scots; a slave overseer for Thomas Jefferson 😔; figures such as Robert E. Lee and Martha Washington; Irish criminals deported to the Americas; and an assortment of French Huguenots by way of the British Empire. Your husband might have the DNA test confirm that yes, despite a Greek name and an immigrant from Germany, he is nearly half-Jewish and is attached to storied family fur-trading company owners from Kastoria in Greece who immigrated to the US via Germany. And your children won’t have inherited the same percentages of genes as their siblings. Viva la difference!.Teal BeeVersion: 10.38

Ethnic Background Research UpdateLove this app. It was amazing for me to learn that I have ancestors across 3 different continents when I did the DNA test. The “Thrulines” feature is amazing too but I would like to suggest in future updates that there can be some way to search for DNA matches that share varying percentages of ethnic backgrounds. I am very interested in connecting the dots with the Latino side of my family and finding out if possible where I can trace my African heritage as well. Since I have nearly 100,000 DNA matches and not even close to half of the people have pictures associated with their profile, it is hard to tell what ethnic backgrounds are shared with people without clicking individually on every profile. If there was a way to show any or all DNA matches who have, say, more than “10% total Sub-Saharan African and/or 25% Central American” that would be REALLY helpful in potentially connecting dots and further filling in my family tree. I would love to find where those connections are but it is really hard to do without a filter in the search that allows you to bring up DNA matches with people in specific categories. Thanks for your help! I really hope this is a feature you guys will be able to add in the future..JustinDavineVersion: 11.7

Dna section not working properlyUpdate: working much better! Old: Let me start with the positive: the tree section is lovely, helpful, works well, and I love it. Now, the negative: the DNA section, which updated on the 1 July is not great. It is set up similar to the website, but please consider that apps are used on devices, such as a phone. The DNA section has become a behemoth if information, difficult to manage or view, crashes if you try and look at Cousin matches for a second person... it used to be quite simple and elegant with the 11 generation view, and option but not requirement to open other users’ entire trees. How can I possibly appreciate their full multi- thousand tree of information on my iPhone? I hate to complain, I use the Ancestry app daily. Some people do crosswords or sudoku. I work on the family tree, it’s my favorite puzzle. I just wish I could use the DNA cousins’ section with ease, but it seems to have become way too huge to appreciate as a simple task in bed or during down time, with the phone. It has become a project strictly for sitting at my computer. Is there any chance to make it more convenient for device use? It’s an app, after all. Thanks :).JingleCatVersion: 10.39

❤️5 STARS ARE NOT ENOUGH⭐️Have been enjoying this app for years, and it never ceases to amaze me. Losing myself in the stories of newly discovered ancestors is thrilling, stirring all my emotions. My parents are dead and there are no relatives to consult, so until I joined Ancestry I didn't know about anyone in my tree except for grandparents on my mother's side, and very little was known about them. Thanks to Ancestry, I've found out about my father's parents from Ukraine...and the 4 generations before them. 🇺🇦🇳🇴🇸🇪 My husband's family had always been a mystery too, because his father was an orphan whose mother died when he was a child. That's a whole new, fascinating story. 🇳🇴🇬🇧 Every new day seems to open an exciting new chapter somewhere in my tree. I'm frequently brought to tears for one reason or another, (usually from relief, the joy of finding another person, another fact about someone, etc.), and I drift off, letting my imagination carry me away. So much better than reading a novel; it's our real twisting, turning family story that will never end as long as Ancestry is here to provide the clues, and we're extremely grateful.🔎🌏🌳.Yule B. SariVersion: 14.17

Unlocking My PastAncestry has been a joy to explore. I first started my tree several years ago, but had suspended my membership for lack of time to devote to the project. Earlier this year I decided to explore my genetic history through AncestryDNA, so wanted to continue my tree as well. I’ve been thrilled with the enhancements the site has made in the intervening years. It’s been even easier to connect the family dots through the system of ‘hints’ provided by the app. Each time I feel I’ve begun to hit a wall, a new hint is revealed that keeps me going. I’m also pleased with how the genetic app is enhancing my search. I have barely begun to explore the many connections that submitting my DNA revealed. As just a beginning, I can engage any person who is 4th cousin or closer - and who chooses to keep their connection open as well. What I’m most looking forward to is searching for all those Scandinavian relations that make up a full third of my DNA. I had no idea there was any measurable Norse blood in my past! I really am pleased with Ancestry, and AncestryDNA, and have only scratched the surface of the app’s many features and my past..CmsmyerVersion: 9.12.1

Why I prefer Ancestry Family TreeI’ve tried and do use other family tree genealogy sites. Each has its own strength. Ancestry is more user friendly and produces a product that is easily read and visually representative of the family relationships. One feature I would like to see is an easier way to insert family or individual stories and reminiscences in the timeline of facts. The notes feature was not particularly helpful and are not visible when reading the story or timeline. All photos saved from other sources should automatically be saved in the media gallery. They can be deleted later, if not wanted, but is annoying when one finds it wasn’t saved after viewing it in a hint. I don’t like the new way of adding information from hints that require side by side comparison and checks when I know what I have is correct and the new information is different because of the date of the hint. It risks adding people a second time. Navigating back to a prior page after checking out a hint is not always easy, requiring going out of the tree going back in from an earlier point in the main tree. Otherwise, Ancestry is my choice of genealogy research..Linda2946Version: 15.14.1

Good App, ConvenientI really appreciate the convenience of being able to do ancestry on my phone! It makes it so easy to hop on and do a few leaves between activities. The app works well, but with a few issues. Occasionally, when trying to view something with a photo/attachment, it will say I need a paid account to view it, but usually when I go back and then click on it again, it works. Also, there are a few hints that take you to a website that you have to pay to be a member, just to see if that hint is the person in your tree (e.g. family search); I always skip those hints. Thirdly, a few hints always mess up no matter how many times you try to accept them; it just says something went wrong; try again later. (I’ve noticed this with newspaper articles.) I only give 4 stars because the census pictures only show you one page, whereas on the PC you can click to view the next page or previous page. Often the family is split between two pages, and I can’t confirm anything that is not on the page that it chooses to show me. If this were changed, I could give 5 stars, though those other problems still need addressed too..BlooDudeVersion: 10.26

DisappointedAncestry’s ethnicity estimates are great, but, as a service they need to step it up and stop expecting people to pay for every little bit of information they can provide. The chromosome painter and parental matches were helpful, maybe a little inaccurate at times at times, but, it had potential to improve. Now, it is behind a pay wall and you can no longer view it unless you pay the reoccurring fee of 30 something dollars. I paid a lot of money for this service and essentially am getting only 2 things out of it: matches, and an estimate. That is literally it. Is 100 dollars a reasonable price for two simple things? No. It’s just not justifiable what they’re doing and they will probably lose customers if they keep making them pay extra for the most basic features they can provide. I actually want to see Ancestry becoming the most trustworthy and helpful ancestry service of all. They already have a huge database, which is great. But as of lately, I’ve been disappointed. Why make us pay extra for things that other, less accurate testing companies already provide under the price you pay for the actual test itself? It just makes no sense..Mhm😴Version: 15.16

I have a tree with over 2000 peopleIf you are interested in the genealogy of your family this app will do it. But the full price of the app is way too high and the claim of newspaper artifacts is quite limited. If your ancestors come from Russia and your Jewish you will not be able to get further back than 1860. Assuming that your family came here in the very early 1900’s. My son in law is from German decent and I could trace his family back to 1675 when they came here as early settlers of Ohio, Maryland and Pennsylvania. Everyone in my family did ancestry DNA and it we found it very interesting. I had thought we were the only family with our last name in the America but with the DNA and matches I found that another family with my last name settled in Chicago around the same time my grandfather came. This I am sure of because I am a match for at least on of that clan. But I cannot figure out how we are related because the answer to that is in the small towns in Russia where the Jews were persecuted by the tzar and forced them to immigrate to the US. Instead of five stars I put four because I think they mislead me with the “all access” when it really isn’t “all access”.PhotogrphrVersion: 10.47.1

Loved it before latest design.I use this all the time. It Was convenient and easy. Now the start page looks like drive through Las Vegas, with the pages for individuals is a walk through Times Square. Both places might be nice for a visit, but having to “live there” every time I open the app has become so tiring I’m using my other mobile apps. Since my tree is on Ancestry, that’s a pain - but not as much a pain as the horrible, busy, ugly new interface. Genealogy is complicated enough without trying to keep up with whatever new, “fun”, family stories and pictures project you want us to get involved with. Really - the app is now like going to Walmart instead of a library. Not everyone has to have all the photos and different colored distractions. Please make a separate app for genealogical scrapbooking. In particular, as an autistic woman, the interface has become so chaotic it’s nearly impossible for me to force myself to use an app I used to open every day. Please, I beg you, go back to the straightforward genealogy program..MinipainterVersion: 15.1.1

Hope O CreasmanI have used Ancestry since its inception. As a previous person stated, At first it was lacking records, but now it is amazing. If they could make the search where it would narrow down some more, because looking through 2,000 or more and having people come up who are in the 1900s when you want the late 1700s is very aggravating to me. Surely if you put the date of 1768, why are 1970s people showing up. Same with state, if I put SC and California is shown, I wonder why did I even put South Carolina, But I have to admit it does give you much more accurate information. And the DNA information amazes me. If the new ones would put their trees online and the stubborn old ones not keep everything to themselves, especially when you have given them information. Especially on the pictures. I have so many to identify and Rosa or Jose is from the same family, but they won’t share. However ancestry has really added to my knowledge and I know it will get better and better because it already has. It is sad to me because I won’t be around to see what’s to come. (I am 73.) So if you want to know is it worth it? I say a definite YES..Speak LittleVersion: 9.21

New familyI found out that my father wasn’t my biological father. I was the apple of his eye and he was my everything. I took the DNA test to find out my ethnicity and I told my cousin whom was supposed to be my double cousin since her father and my mother where brother and sister and it was supposed to be her mother and my father were sister and brother. Two brothers and sisters married and had children making double cousins. Well when she took the test and it revealed that she wasn’t as related as these three women were on my test, I was stunned and so was she because she got a cousin on her mother side to also take the test and it revealed she was more related to him than me. So we knew something was very wrong I became suspicious that I was not my father’s daughter and those three women was my siblings, we started talking and decipher things out. I was raised in very affluent family and my father didn’t know and died before finding out, my mother also passed away but she knew of the secret. I’m writing a book about this because it’s a lot more to this story..Flyelfawi4Version: 14.22.1

Definitely five stars!I found out a lot of secrets in my family that I never knew about that some family members just don’t talk about or keep secrets from everyone. Lol so it was very interesting. Also, I got to find out about the history of my family on both sides and it’s pretty cool and very interesting, and a great thing that everyone should know about is where they came from, what made them who and how they are genetically and socially (location and environment) but one thing I do know is we are all unique in our own way and us as humans we’re all somehow connected in one way or another, and we all should stand together as human kind and put aside all the separation of one another , judgment to each other,, violence toward another human being, hatred towards a certain type of person, racism towards a certain race, inequality between people, and all stick together as one in the this world and it would make the earth be much better place to live on. Love and Peace to all mankind! -Philip J..Phil Ja.Version: 15.4

A Few Problems....I've been using the Ancestry app since 2012 and, during most of that time, it has performed as expected. But, within the last year or so, there are some very serious bugs that have appeared. First, without warning, data I just entered fora new male individual somehow winds up displayed in his spouse's position and the spouse is gone. If I go back to the start of my line and then back to where I entered the data, sometimes it will show both man and wife in their correct positions, but this isn't always the case. A lot of time is wasted having to re-enter data I've already entered. Another thing I don't care for is this new addition of the "unknown" gender (what we used to call sex), which must always be reset to male or female, despite their very masculine or feminine names. There have been a few other glitches, but the first I mentioned here is the worst. Just to make myself perfectly clear, I am no beginner when it comes to either using computers or genealogy. I have been using computers since 1983 and I've beeen a genealogist since 1984. So, this isn't my fault, it's your developer's screwup..GaryReaVersion: 15.24.3

Found Tons of information& Even my birth FatherIt’s the best gift, I received in my life. For my 62 Birthday my son purchased me a kit. While I waited for my results, I began creating my tree. The app was easier to use than it looks and it took no time at all to master navigating my tree. Then the results arrived and wow it was unbelievable. I never knew my birth/biological father so it was interesting seeing possible relatives. But I didn’t have the nerve to contact them, so I stuck to my mom’s tree & adopted father, then tackled my husbands side exploring leaves. Then one day I had a message in my mailbox and it a matter of minutes I had my first contact with a Second Cousin .... that contact confirmed we’re relatives and although my birth father is deceased, I have Aunts, Uncles, sisters & brothers and of course tons of cousin to reach out to! Perhaps I’m one of the lucky few that find relatives, for that I’m thankful for AncestryDNA. It’s a great app and became a new hobby for a recently retired grandma. With the help of AncestryDNA we may have just figured out my next “Heritage” vacation spot..BrndaMVersion: 9.19

Absolutely Fabulous!I got bit by the ancestry bug in 2009 before I became a member. What started this for me was learning all I could about my great grandfather (my moms dads father.). Great grandpa left the home when my grandpa was three years old no one knew too much about him. Before becoming a member I was able to locate the him and within three weeks I actually drove to a rural cemetery and found his grave!! I was also able to find history. A few years ago I joined Ancestry as a full member and absolutely love it! My family tree, maternal and paternal, goes back for some to the 1500s. Two years ago I did the AncestryDNA (the reports were just updated recently as well!) I can attest to the fact they are accurate because I know where a lot of my family came from and the DNA members it matched me to are relatives, some I know (but didn’t realize they were members.) Totally fascinating and soul fulfilling to know where my people came from know what blood runs through my veins. Rock on Ancestry! I’m hooked ❤️👍🏽.Lorieann77Version: 9.15

More search functionality options.The app & website are just amazing. Lots of info at your fingertips, of course, it’s still on you to verify the info is correct & that’s where being able able to search through your own tree better would be helpful. Currently, on both web & app, you can’t search any way but by name, really. However, it would be helpful to see your list of relatives like excel. Filter by dates or locations, etc could really help with being able to more easily validating info against other sources. Also, I’m not a developer so I’m not sure how this would happen but I have noticed that multiple of my ancestors came from the same lines so I have multiple entries for the same person. However, if I’ve pulled in someone that I’ve already had from let’s say someone else’s tree, there isn’t anything sitting around giving me a ping that I might have a possible duplicate. To that end, I’ve spent sooo much time just “merging” & cleaning up a tree….that part is extremely frustrating. Some sort of recognition of possible matches would be wonderful!.Chasi DavidVersion: 15.8.2

I like but it needs some additionsI love finding all my long dead relatives but I wish there were more detailed options for your family tree. For example, it should include siblings on each layer of the tree to make even more accurate assessments of relation. Also, including an option for adopted children would be amazing. My grandfather was adopted by his aunt, and so she kept being listed as his mother when in fact she was only his mother by adoption. As a result of this, I’m having an incredibly hard time finding out who my actual great-grandmother is because the records are only show the adopted parents name. There should be a way to include both adopted parents for the purposes of records AND the actual parents for genetic purposes. Also, it would be nice if there were more inclusive options that were sensitive to transgender individuals, including the records for older relatives who may have had to alter their paperwork because of the times they were living in. The history that you can uncover is really eye-opening and I just think everyone should be able to experience it..Jessi LanhamVersion: 9.21

A wonderful way to find your historyI have used this app for five years on iPhones, iPads and computers. I never had to start over or begin a "new tree" because you log in and you information is secure. I love this app for several reasons the first being I have learned so much about the heroes in my family. I can see the struggles, how wars have affected family members. I found living relatives I never knew. The only problem I have is that duplicates still form too easily but the correction process has been simplified. Every update has made corrections easier to do. You can add pictures, obits notes and they automatically add historical facts to make your ancestors come to life. A ‘Warning’ though this can be addictive! Con- even if you have paid for records after having a membership for years once you discontinue or pause your membership you cannot access digital scans of records. You can however see you have the record as well as see the “detail” of the record..LkldraftVersion: 10.42

My Fathers greatest wish came true, then he diedMy Father’s one and only wish was to one day know someone from his Mothers side of the family. She died when he was five. We spent many years traveling the state of Texas looking for anyone that know anything about his Mother. He sent his DNA to Ancestry and we waited... and waited.. and waited, until one day, there was a match, Mercedes. I saw that her Grandfathers name was Alfredo Alviar Chavez and flipped out!!! I sent her a message through the Ancestry app. and explained who I was and that we have been looking for years and years for anyone related to My fathers Mother’s side of the family. I gave her my email address and hoped she would answer. She quickly responded by sending an email to me and we were immediately connected. She was blown away that we knew so many details about her Grandfather. It did t take us long to get together. They came to visit on Labor Day weekend 2019. We had 3 glorious days to talk and laugh and cry. My Father was the happiest Man in the world. Then on September 19, my Father passed away. His name was Guadalupe Ibarra. He died a happy man. God kept his word and brought to pass the one and only piece of the puzzle left. Thank you Ancestry for making it possible. Without you, he would never have met his beautiful cousins, children of his uncle Alfredo, my Fathers Mother, Francisca’s little brother. What a wonderful world!!! Thank you, Dina Joy Lawrence Proud daughter of Guadalupe Ibarra.DinaSangsVersion: 11.9

ResourcefulThis app has been pretty useful. I’ve used it in about 98% percent of my research. I’ve used the laptop version the other two percent. Though it’s still limited by the info that’s put into by other users. I recommend using google to add to the search from time to time. I only used the paid version for a month but it still cut some search time down. If you try the free 1 month trial, I suggest the international version. Costs a lil more but expands the search area. I’ve found out I’m descendant of a Viking “king and queen” from 850 Denmark! And they are the grandparents of the inspiration for the term “Bluetooth”. Herald Gromsonn the “Bluetooth” No telling what you’ll find! Get start!ed 👍 My only complaint is if you delete a sibling or a wrong ancestor, it’ll kick you all the way back to you. If you have to remove a few duplicate sibling entries, it gets annoying. Update: I’ve gone all the way back to about 200 AD. It would be nice to see my entire tree and not just a specific branch..WOLFYdawgVersion: 15.2

Great Concept but Inevitably Hard to Piece TogetherI am struggling with how to figure out how I am related to my DNA matches. The Thru Lines are a great idea however I wish there was something similar that only showed Dna matches instead of everyone because when someone like myself is adopted and has no idea of their heritage or ancestors, it’s just a big puzzle. For instance I entered my “assumed” grandfather and I get tons of hints and thru lines for him but I have no idea if I’m related to him via DNA because so far no matches that I can find . I do admit I have thousands of relatives I can’t link in my tree even though we matched DNA, simply because idk how we are related. No common Surnames shared mostly. It’s very hard and confusing and I’m struggling to find my real ancestors because I don’t know my family nor who is who. If you could help us find a way to piece this together, you would be healing many lives that have holes in them from not knowing their families. you would help make so many lives better. Nonetheless ty for the hard work you have done so far..Tisha603Version: 13.9

AncectryDNAI have been working on my family history for over 50 years and have accomplished quite a lot. Then, a couple of years ago I discovered Ancestry and am amazed about how much easier it is to do everything. Yes, there are quirks, as there are in every program, but this one is wonderful. I recently decided to have my DNA done, but was too suspicious to give Ancestry all of the information ahead of time, so I used a different e-mail address for my DNA kit, to see if they would be able to come up with the information I have on my charts (back to the 1500s in most cases). I was totally amazed that they pinned all of my ancestors down to the exact areas I was expecting them to be from, including the Jewish ancestor that is on my chart 4-5 generations back. ABSOLUTELY recommend this program. It is very addicting to do family history and this program makes it even easier with the very helpful and accurate hints. Thanks to all of the programmers!.Layton GrannyVersion: 10.45

Not Ready for Prime TimeUnlike Reunion, this app requires a constant internet connection to display a tree. Nothing really resides on the iPhone other than a link to your online Ancestry tree. So, from a practical point showing your tree to family members around a dinner table, or while researching in a library, or many other places where a signal isn't always available - that soaks up battery time also - is extremely limited. With Reunion my tree fully resides on the iPhone - period. The fact that this Ancestry app is "free" to paying members is great - the fact that it's crippled and mostly useless speaks to the price value as well as what Ancestry thinks of its customers. Suggestion - charge a couple of bucks and have the full GEDCOM load on the iPhone and present in a Family Tree Maker format. Even if it isn't as fully featured, you'll make a return on invest in both money and added customer good will. But it's useless as it runs now. One star is a gift..TmccabejrVersion: 10.38

Finding My RootsI remember watching Alex Haley’s mini-series back in the mid 70’s on television, the country was captivated on how this author brought together a true story of his ancestors. He spent years doing research and traveling abroad to Africa to find any documents he could find on his heritage. Today Ancestry offers us a modern-day tool that eliminates all the footwork and research that Alex Haley had to struggle through. Ancestry allows their members to submit some demographic information and they in turn, ‘run with it.’ Ancestry brings the documents to you and allows you to connect with others who share in your DNA. I have met cousins online who I never would have known if not for this amazing web-site. One cousin sent me a photo of my father’s parents, to whom I had never known, nor what they looked like. This is a fascinating application that you must try. It’s a legacy to leave for generations to come..Kelann001Version: 15.12.1

Updates***FIXED!*** All issues below are fixed within the app! Thank you!!! Can no longer switch between trees while in the app. Can no longer switch between your DNA and other DNA you manage while in the app. The Ancestry DNA app was removed and incorporated into this Ancestry app, but now missing key features. I’ve uninstalled and reinstalled the app to see if there’s a solution - it DOES let you select a tree when you reinstall, however, you’re then stuck with that one tree unless you remove the app again and reinstall because there’s no way to switch within the app anymore. Perhaps room in the app was needed for Storymaker, I don’t know, but when you’re working on multiple things at once and trying to match up families, the app is no longer an option. Hopefully these things can be fixed at some point because it was great before..BCB8Version: 15.9

A long time ago.......In a place far far away. No knowing anyone on my fathers side of our family it was kind of sad. Who where they and where did they come from? After some connections a lot of documents and a little luck, my discovery was amazing. Having the name Jones obviously makes it difficult to ensure, with so many with the same name, that an ancestor is ours. Yet, when the documents like a Draft card has parents names and addresses which reflect the child you know. Your face lights up as each connection becomes a reality. John Lee Jones is my big find. A settler of the west in Utah, in and around Cedar City. It was amazing to read a story of how he took his family and many Saints ( Latter-day ) from Missouri through the mountains to Utah. With his huge family and friends they carved out a settlement. To say the least I feel so proud to have had family like this. Best of luck on your search..NealP44Version: 11.6

Amazing resources at your fingertipsWhen your family history research becomes so complex that you can no longer remember everything, this continuously improved app gives you complete access to an amazing range of details. In spite of my frustration that Ancestry has taken away some resources that were formerly available without additional fees, their software both on a desktop and mobile devices make the annual cost a great bargain. More than just the basic family relationships and personal data, I appreciate access to primary sources such as census records. I upload hundreds of digital photos and this app makes it easy to access these historic images. And as I travel, I always have access to the most recent discoveries I’ve made about my family. If you have an interest in your personal history, this app can keep your interest vital and enjoyable..Jim DexheimerVersion: 9.2

Love this appI found my fathers cousin who he confirmed after I read through my DNA matches. After referencing from what my paternal grandmother told me about my grandpa’s sister and parents I found where my grandpa, his sister, and his parents lived in Up State NY after leaving Lithuania by 1918. Maternal side I had family documents, and family stories from libraries in Brooklyn showing my Franco-Dutch side going back to New Netherlands (New Jersey, and New York) before The English came in. I used my Franco-Belgian, and Italian family reunion documents my moms cousin gave me and was able to see others from common ancestors. My paternal grandmother had her fathers Polish Military Passport and I found in Zołynia, Poland on the map that matched my DNA analysis to be very accurate along my Genetic Communities. This is a must have app, even if you have little evidence you’ll find more details along the way..JerseyJoe1664Version: 15.3.3

Overall goodOverall this is a great app, which are used extensively. They’ve improved quite a few things over the past few years. As of this writing, there are still a few glitches: The titles of attached photos often disappear when they are attached to multiple individuals (which for the time being is why I always duplicate the photo title in the description portion in case that happens). It is quite frustrating that you cannot delete records on the app like you can on a laptop. For some reason, some marriage records create duplicate marriage events, even when the people you are attaching it to are already linked as married, and even win their names are exactly as on the new marriage record. This is incredibly frustrating and happens often. Perhaps most frustrating is what seems to be a recent glitch where all of a sudden the supporting records and attachments for an event are no longer attached to that event, and sometimes even the date and location disappear. I have found when that happens if I reattach the records, it will go back to the way it was originally with that information where it belongs. If you delete a person, sometimes the person remains. I have found this is usually fixed when deleting someone else from that family or when logging out and logging back in..Brett101010Version: 9.15

Problems with updateI have not been able to access Ancestry since this update. I try to go in but the only thing that opens is a screen wanting me to set up a new tree. If I open AncestryDNA I can access my tree, but it is an all version and runs very slow. Thank you for your response. I don’t know why but it working now, after trying it numerous times I can again access my tree through Ancestry. Before I could only access it by going into AncestryDNA and when I would access the tree from there, it was an older version and ran very slow. I only gave it a 3 star rating since I have not had a chance to use it since I have able to finally access it. I have been using Ancestry for many years and have never had a problem before. I have my problems but they are due to my lack of knowledge on how to use some of the features. Thank you.BskvjsVersion: 11.0

Finding lost storiesFor the past 40 years, I’ve been working on my family tree. Initially, it was a very tedious and manually process. I spent many hours interviewing family, traveling to courthouses, halls of records and even newspaper office microfiche record rooms. I was an early adopter of Ancestry and have watched it evolve through the years. The extent of records and resources is mind-blowing. It’s all at your fingertips now and the application navigates the sea of data quite well. Algorithms assist in gathering and presenting leads and building the tree in a logical manner. I am utterly amazed at the stories I have found…and I am still finding. There is still a lot of detail to discover. Ancestry is constantly adding new data and records for review, so the stories and leads continue to become available. This is the most compelling non-fictional tale you’ll find!.OldmanRantsVersion: 14.15

Great for on the go!30JAN19 Update: I don’t know if I’ve never used this feature? Tried to add burial information for my aunt last night and it won’t save. It just keeps spinning. Tried to go through “App Support” to report the glitch and it pulls up a blank page. So I’m reporting it here and docking a star until it’s fixed. After 10 years, my cousins are finally starting to become interested, so I need the app to be able to save Facts on the go. 18DEC18 Update: I’ve also been using the app to investigate shaky leaves and clean up duplicate hints in the nooks and crannies of my day. The integration with my DNA results has been amazing as well! Perfect companion to my Ancestry tree! Original: I love being able to whip out my phone to verify family stories as we're talking about them. Also, to jot down notes as my Mom remembers them so I can find the paper trail later on. Another perk is to show them pictures of our ancestors in a flash. Love it!.SwatkittyVersion: 10.24

Ancestry App 5🌟I have found the Ancestry App to far exceed my expectations! Now having been on this amazing genealogical journey for close to four decades seriously; I am truly grateful and amazed by the way Ancestry facilitates my travels along the way. On any given day they have possibly surprised me with new and enhanced quality of service to raise my heart to further efforts in my safari for the information of our families story to see more clearly and more definitively what paths the many stories have taken to get us all where we are today. I certainly hope that they will continue to be as proactively innovative in their future as they have shown themselves to be in their past and currently. I give it a 5 star 🌟 plus rating for a viable option to increase your productivity in your experience as a family historian!!.BeanoMcKayMcCoyVersion: 13.9

Very goodThe ancestry app is overall very good, and easy to use. I was a bit worried that it may be a little messy at first, but it’s designed very well and it’s very easy to configure and navigate through! This actually makes the app pretty convenient, especially if you’re away from your computer, or are confined to a phone for any given reason. Uploading media such as photos on this app is actually quicker on the app than desktop, but it’s also entirely possible that I may be just saying that from the perspective of preference. The only real gripe I have with this app is that it may occasionally be prone to crashing, and while it hasn’t happened particularly often to me, it is annoying when it does happen while working ok research and you lose your spot. Overall, I think this app is very good, and I do recommend people download it, it is a very helpful app..Capnnick21Version: 13.24.1

Grateful for the Ancestry appI love the Ancestry app. I joined the app to help track my ancestors during conversations with my mom and other family members and it makes the task easy. Since my family immigrated to the USA, we lost contact with many family members. With DNA testing becoming more popular in the last five years, Ancestry has allowed me to connect to even more family members. My 88 year old mother has a very sharp memory and has enjoyed renewing with the reconnections and meeting their descendants. As I made new connections, my mom has also helped with providing family stories for our tree. Because of all the benefits I have experienced with the Ancestry app, I am a huge fan and sing it praises to everyone! Thank you so much Ancestry for making learning about my ancestors so easy!.NanandnatureVersion: 14.7

Great app, not-so-great updateI absolutely love this app. I’ve made a family tree of over 7,000 people, and I don’t plan on stopping anytime soon. It’s so interesting to find out these things about my family and I love that this app gives me the opportunity to do so. As for the recent update... it’s not my favorite. They completely neglected some of the app’s prominent bugs and focused their efforts on making it aesthetically pleasing. As great as the app is, there are some glitches that definitely need fixing. An aesthetic change is not what this app needs. Besides, I prefer the way it looked earlier. If you haven’t tried this app out I would definitely recommend, you do get some bonuses if you pay for a subscription but you can still get a lot of enjoyment out of it without paying. It’s a lot of fun and I would definitely recommend trying it out, but some of these bugs really need fixing..Charles Ascone 1202Version: 12.0.1

Enjoy finding long lost relatives, but...I really do enjoy the Ancestry app. Although there have been many occasions where I have had to go to the actual website, because there are functions on the website that I can’t access through the app. One would think the app would have MORE features than the website, but that’s not the case here. That’s why I only gave 4 stars. Plus, lets face it. There really aren’t that many ways to search ones family history from one central access point, except for Ancestry. But make the website & the app with the same accessible features, and that fifth star will be all yours, Ancestry. 👍🏼😉 Also, I am a paying member. With the amount of money I pay annually to be a member, not to mention through multiple years, it sure would be nice if you would throw in a genetics history test for no charge. THAT would earn you 5-Stars-PLUS!.MsBabzyVersion: 9.21

Finding familyAncestry first off is amazing. I haven’t got my results back yet but it’s been amazing searching family I know and it’s been something me and my mom can bond over since she’s helping me. One thing though is when I search my last name. My last name is Hulzebos which is Dutch but whenever I do the little search surname, it doesn’t pop up. It’s not anything serious but I would really like to see results about Hulzebos. The other is that I would search some past family members who are dead but they wouldn’t pop up, I was able to find my late father but I could search up like my great grandpa for example and he wouldn’t pop up. It’s not something serious, ancestry again is amazing but I do wish that these kinds of things would show up..Hdbr rudbenebVersion: 15.24.3

Finding Ancestry helpfulVery easy and intuitive.NikithewonderdogVersion: 8.7.1

SpousesA couple is not always husband and wife; please update to indicate wife of wife when spouse is listed as female..EyeseeutooVersion: 13.24.1

WowJe n’avais jamais imaginé que la généalogie pouvait m’intéresser, mais depuis maintenant 1ans et demi! Vous m’avez prouvez le contraire. Je prends le temps de rédiger cette avis, car vôtre application est tellement merveilleuse! Alors merci d’avoir créé cette magnifique application qui ma fait découvrir même une de mes passion!! Merci! Très sincèrement vôtre Myckaël Fournier.Myckaël fournierVersion: 13.5

J'adoreJ'adore très bonne application que j'ai utilisée pour retracer mes ancêtres connaîtres mes origines avec test adn ainsi que ceux de mes enfants je vous le recommande très précis avec une possibilité de faire votre arbre généalogique je trouve que c'est bien faite assez dispendieux mais je ne regrette pas mon achat . D'autre test sont aussi disponible par rapport a la santé et l'adn merveilleuse application a découvrir venir voir vous serez séduit au premier coup d'oeil si vous aimez la généalogie 😍.SandiestostrichVersion: 15.15

Use app as well as site on computerTook ~1hr to get the hang of using the tools. Very rewarding and informative..SonofBohrVersion: 16.1.2

Data input SLOW. App crashesEntering data is painfully slow. It’s only when entering data on an individual on my IPad. It’s like the app cannot process the data fast enough as it takes a while for the data to enter. App has to catch up on what was entered. Next, the app just closes. Tried deleting and reinstalling the app with NO luck..Mundy PondVersion: 16.3

Great for Auto SearchesIt does a great job of finding possible family links automatically. Compared to Ancestry for the PC I find it a bit clumsy and not intuitive for navigation. I use ancestry on the PC as well and the searches uncovered by this App and entered into the program, are then synched to my PC, so as a result they compliment one another..TaurcanVersion: 9.2

SimplicityThis app is very easy to use. However users must be certain they have accurate information. Look for other sources before putting in information.Grandma the starVersion: 16.0

App will not update info entered using Edit PersonI use the app on an iPad. For a couple months now, if I try to make an update using Edit Person, the data is not updated..Buddy4153Version: 16.1.1

AncestryNot happy with the latest update, I’m spending too much time trying to figure it out instead of looking at details.Quig7Version: 16.0.2

TTÇa sr es re est ex vu à de se resserrer es r es sa ex ou u AD et d es ses resserrer êtes eve r esse tt s.JackribitVersion: 10.41

App is very limited compared to excellent websiteUnfortunately, the App is very limited compared to their excellent website. Stick to the web,.IGodsVersion: 15.24.2

Web siteI am enjoying the information. But would like to see more about traits. Who I inherited them from. Also I have difficulty he around in the site. Finding what I am looking for and getting back to where I was. I get lost easily in this web site. I find it confusing..GJ LucyVersion: 15.23.3

Love it!Such an amazing app! Mind blowing.Landmasters2015Version: 15.17.2

Love it, but problemsLove it! I’ve noticed that adding records from the app can overwrite relationships that were clearly marked biological/step/adopted, etc. Have to be very careful not to mess that up. Very easily attributes children to the wrong marriage, too..WikiWoman709Version: 15.21

Birthday useUseful tip- add a feature to remind user about a family birthday, marriage anniversary, based on the information he has entered in his family tree.Sukhman SidhuVersion: 15.18.1

Quick look upIf you are in a cemetery and need to look something up. Great App..GeneladyVersion: 15.15

J’aime énormément!J’adore l’application. Seul bémol, quand on cherche un certificat de naissance, faut chercher des toutes les catégories mélangée! Ça rend la recherche encore plus laborieuse..Belle-ChouetteVersion: 15.17.1

New dnaIt is a great feature.Loans OfficerVersion: 15.16

Best genealogy app!I have conveniently been using this app for years to easily input new data and connect with unknown relatives. Highly recommend this app! Thanks!.RoxyTVersion: 15.14

Sign in having troubleWhy can I see my matches tree it always saying loading.TootsmitchellVersion: 15.15

Ancestry DNAI have been searching my whole life to make a real life story for me and find the truth. Ancestry has done this for me. A little hard to navigate,oh well, I will prod along. Thank you Ancestry 🙏.Sushi1953Version: 15.13.1

This is a mustI just got mine done, it’s so interesting and already have been contacted by a relative! You learn a lot about yourself..Dixie’sVersion: 15.10.3

Good AppSeems to work well and looks good too!.DFR48Version: 15.12.1

Keeps crashingUsually I would give it a 5 star because I think it’s so cool to find out my genealogy, however since the last update it crashes about 2 seconds after I open the app. I’ve tried all the usual ways, turn it off and on again, etc. but to no avail..Liv IreneVersion: 15.12.1

No chromosome browserIt would be perfect if they would let us compare our chromosomes..BuenamusaVersion: 15.11.1

ResearchLove using it.Debby1055Version: 15.9.1

Arbre généalogiqueTrès pratique pour construire et avoir son arbre généalogique sous la main..Marie-Eve B1Version: 15.7.1

MembershipI love the free trial but the kits are overpriced wish it was included in the trial. Other than that it’s easy to use the app and all. Hopefully it’s more accurate than 23andme and myheritage!.TooturntramsVersion: 15.8.1

All too convenientGenealogy can be an addictive pastime. If that’s the case for you then this app will be your friend when you can’t get onto your computer. I have used it as an easy way to look at hints. I prefer to deal with complicated situations on the web site where there’s the full picture of the situation available..Herculean effortsVersion: 15.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 16.5

Ancestry: Family History & DNA Negative Reviews

No refunds for auto renewalThis information was apparently available and I believe that, but I also believe it is predatory to not make this explicitly clear. I am out $64 for an app I didn't like, and that's not because I'll have to figure out how to buy groceries this month because of that, it is the experience I've had with the product. I also realize that IS my fault, I agreed to something in which I apparently missed the clause about refunds. But for a premium app in 2022, this really didn't impress me. Maybe I didn't give it enough time, but it felt limiting in what I could do. Perhaps it just wasn't intuitive, but I should have been able to find my great grandfather's "profile" and add him as a family member. I also couldn't figure out how to remove myself as the child of my step great grandfather which was frustrating and a tad upsetting - I'm not that man's daughter. I really hadn't looked at ancestry too much until now, heard about it for years though, and so with the policy I greatly disagree with as well as a dissatisfactory experience with the product, I don't recommend it personally. I believe it can be a great tool for those that are really dedicated, but I just find it too frustrating and unfulfilling to persisit with my own endevors. Perhaps too it would be a much better experience with a DNA kit. I want to convey there may be a lot of reasons this seemed like a poor product to me that are just things I didn't do right..CyborgspacemonkeyVersion: 14.19

Website is better, all access membership isn’t worth it!I love ancestry, the things i’ve discovered are an amazing gift to my family. That said, the app version leaves much to be desired. The website allows you to connect with other members, view their profiles and trees (member trees are the most helpful feature on Ancestry), and send pictures. That only scratches the surface when it comes to all the goodness you’re missing out on if you use the app over the website. Additionally, the app glitches. If you delete someone on the tree it will reload you back to your home person, and often when you try to accept hints it will save the wrong one (or save one multiple times. As for the membership, while expensive they are worth it. I do think that the first or second are the best (though depending on which part of the world you want the international records from it might not help). I find that FamilySearch works better for international records, and Ancestry works best for US records. All access is basically a scam. All the newspaper article you want to look at (i truly mean ALL of the ones for my relatives) are behind another paywall. additionally the Fold3 records are largely already available on the ancestry website (draft cards, hospital admissions etc). Keep your 1st-2nd tier ancestry membership then get the higher level newspaper membership separately..HazeltheBasilVersion: 13.16

Good source of information but scummy to bootI was initially enthralled with looking into my family history and the records provided by ancestry were helpful and not something I could have easy access to otherwise without having to foot over the large amount of monthly cash for it, unfortunately I lost everything except the stuff I entered in and the photos after unsubscribing from the service and I now get annoying popups for having the gall to click on things. Most of the information seems correct but I end up having to do a lot of weeding out because a lot of it gets attributed to the wrong person. There also isn’t much on certain people despite me being able to find stuff elsewhere, it’s ok if you like death certificates and some censuses and you can also look at what other people have entered in but otherwise it’s pretty useless. I also find the “cultural” aspects of the site to be the most abhorrent, but of course it has to be “mainstream” because that’s the only way to make money these days. I shouldn’t have to see pieces of my chopped up dead baby on this app and I hope people can see this review and know to stay clear away from this app, there are plenty better services to make family trees on and it is not worth the incessant amounts of money..Golden_PegasusVersion: 16.3

The most you will pay for a headacheUnfortunately if you want to research your family they have locked you in. There are not many sites to compete with them and I cannot wait until they have more competition so maybe just maybe they will take the overpriced membership money and hire a compete website team. It will start off ok then you will get an update, once you do the update you won’t be able to do much! I wish I was joking but every single update costs you at least a month if not more of access to what you need to do. This time it’s hints and building your tree, it won’t take and then it will create triple. You will think you can just get ahold of customer service and their bot Leif is the gate keeper that makes it impossible to get someone to the chat. When you do get someone to the chat they will play dumb and accuse you of being the problem then after you are insanely frustrated and about to throw in the towel a new update comes through fixing all people have been accused of causing, no refund, no apology. So welcome to your new and expensive headache. I am working on printing my work and putting it in writing, I suggest you start that way bc you too will be done with them within a year..ReeViciousVersion: 15.19

Not helpful.Unless someone in the family has already tried doing this AND you have someone (which you’re going to need more than one person if you want both sides of your family) to help you know the names of yours and their families then this isn’t helpful. You have to put it together yourself. You put in names dates and locations and it does decent at finding the right people but that’s only if like I said someone else has already done it before and it shows you what they’ve added to confirm who you are adding yourself and with our help from my family a lot of the things it’s shown me has been the wrong people or info but thanks to someone else in our family who knew a little more had added things I had been able to get it started but coming from a big family there’s only so much I can find or do to build the tree accurately. Don’t use this thinking it’ll be able to just find your family easily you will need lots of information about your family and you will have to find them and identify what’s right or wrong and it’s all very confusing the way the app works it’s hard to get around the tree the way I want to looking at things. Don’t recommend..Frim every snap userVersion: 15.15

Membership Purchase DOES NOT WORK in the AppThe App is a scam! 😩😡🤬. You risk losing money! They tempt you with a few days free trial and charge your credit card. When your free trial ends, Ancestry deactivates your account so you can no longer see images of documents even though your card has been changed. To get your money back you have to deal with Apple. I have had an Ancestry account for years, but only activate it occasionally for a few months to see if any new information is available. This time I made the mistake of activating it through the app using Apple Pay. The app worked okay for me. If you are using an iPad, the app is more convenient than the site on Safari; however, there are a few things that can only be done on the website (e.g. inviting others to your tree if your tree is private). Occasionally the app locks up and loses connection when you try to add files to your gallery. But the main problem is activating your account through the app, especially along with the free trial offer. If you want an active membership, activate it through the website even though you will not get the free trial. Otherwise, you risk a lot of headaches trying to get a refund when Ancestry doesn’t honor your purchase at the end of the free trial..Seventh fretVersion: 10.45

False advertisingDo not believe the free 14 day trial. You may get charged & then apple itunes will not refund your money. They told me that all sales were final & that apps are not personalized. I was not told this & there is nothing on the free 14 day trial page within the app that has terms & conditions or any exclusions. I had received a previous free trial & was surprised to see another one. I clicked it thinking I’d received it because I did not keep the subscription originally. Apple itunes store kept me on the phone for over an hour refusing to refund & quoting the all sales final in the terms & conditions. There needs to be an * on the free 14 day trial page in the app with at least a short sentence stating if you’ve received a free trial that you will be charged the full subscription price for one month & not receive the free trial. This is false advertising & makes both ancestry & apple itunes store look very bad. I learned my lesson the hard way. I’m sure I wasn’t the only one. Save your money & don’t even risk it if you’ve used it before. Reclaim the records offers all records for free, same ones ancestry charges for- public free records-paid for by your ancestor’s taxes & you can use ancestry through your taxpayer $ for free at your local library. I’m so angry..AhamandaVersion: 10.36.1

Life Stories Ruin Basic NavigationEvery time I agree to take the survey about the new Life Story feature, it doesn’t pull up - so here I am. It’s cumbersome and complicated. It has ruined the experience of this app. Please remove it as a primary means of seeing information about individuals in the tree. Now all I can see are birth and death dates for a person. I have to dig in the stories for anything else like marriage dates. People who are serious about genealogy do not spend time with this feature because we don’t have stories about our ninth great grandparents. We just need a section with all the facts and notes we have recorded with the other section for sources. I tried to add an obituary the other day and it took an act of congress. The Life Story/Timeline is a catchy, social media-esque way to keep occasional users interested, but it ruins the workflow for serious users. It’s honestly a terrible idea by the developers. I could not dislike it more. Please bring back the old interface when we could see the basic info without the fluff (like on Family Tree)..BriznitVersion: 15.6

2023 November updateI am a heavy user of the app. In the most recent update we have lost the ability to message other users on an iPad with iOS 17. We get a pop-up message that says “This user is not currently receiving messages”, which gives any potential sender the idea that you have blocked them! Navigation problems remain. One of the most frustrating is that which happens when you start to delve into a DNA match’s tree. Say, if you look at their surname list, find a promising one, click to open the profile of one of their ancestors on that list, and then use the search function on that profile page to find more information, you find yourself eventually getting stuck as in a dead end on a maze. Options to save info, for instance, fall below the lower bar and you can’t respond to the “Save?” prompt. Other navigation problems occur when you research through the Thrulines portal. You can’t retrace your steps with the back button, as it will pop you back to the first Thrulines screen. Very frustrating!.Nisey1226Version: 15.22.1

It’s decent but not most accurateIn my opinion; This is not very accurate. It says my Half Brother and I have nearly the same DNA however it is impossible since we have different fathers. I have even used my family tree to track my family roots yet it says I’m a majority English which is a lie; my English side is such a small percentage that it shouldn’t even be represented. I’m a majority Germanic and it says my German side is less than 10 percent. I believe they got the DNA right and the percentages wrong which has been more complicated by the current pandemic so I understand it was probably just an accident. It took nearly 3 months to receive my results and yet I have to say I was really let down and disappointed by the lack of accuracy and performance. If you’re thinking of doing this DNA test, I’d say what until after the Pandemic so they don’t “ rush “ your order which is why mine became so inaccurate. Overall the customer support is the best part of this company, not the service itself..Inclined AlphaVersion: 11.13

Won’t remember my login and password!Why do I have to login every time I use this app? Didn’t used to require that. Users need to be able to decide if they can stay logged in or not! Finally allowed users to choose their background and that helps, but the look and feel of the app is still off compared with the browser version. Default graphics are cartoonish and amateur hour garbage. Why can I not collapse a level in my tree anymore? Discoveries tab still a confusing mess of unwanted fluff that takes way too long to load. Still would like DNA information in its own section like the web version. Really dislike change for change’s sake because you always break something, make it worse, and make serious genealogical research into eye-candy fluff. Let’s get some serious genealogists on board to critique this app, get rid of the fluff and eye-candy, and get some professional quality back into this app. Also, while you are at it, how about radically reducing your subscription rates so most people can actually stay subscribed for the long haul? You charge too much for providing access to public records. These are PUBLIC records and should be free to all. We know you have access to all the data created by familysearch volunteers. Anything they provide for free should be free on your site as well. As I’ve said before, be courageous and drop your subscription prices. If you do, more people will stay subscribed over the long haul and your bottom line would be much healthier..Jj5365Version: 13.0

Familial matchesI loved this app but the recent changes are just so upsetting. I paid for a dna test so I could have access to my matches and now I have to pay for a membership to see them? It’s just absolutely ridiculous. I was promised these things for free with the dna test. It’s not right that they took it away..Pugsnotbugs2002Version: 16.2.2

DisappointedI’m very disappointed that I can no longer see shared matches without a subscription. Very disappointed. I’m giving you two stars because I can still message without a subscription..PostBabeVersion: 16.2.2

Use it be goodUse it be a good genealogy tool but everything is behind a paywall? It’s my genetics why the hell do I have to pay monthly to see things related to my genetics I already payed the 100$ at the beginning.Memesarelemons_heheVersion: 16.2.2

Money wastedTotal waste of my initial money now. I enjoyed checking my dna reports and seeing who I could be related to. Now to u’ve taken features that used to be free and put them behind a subscription pay wall. Greedy, greedy greedy. I’d give you no stars if I could..Jmr111Version: 16.2.1

Enlèvent des avantages à leurs clientsAvant on pouvait voir les graphiques de notre ADN ainsi que de quel parent provient quels gènes sur quel chromosome et, du jour au lendemain cette option ne devient accessible qu’au gens qui deviennent membres avec des frais mensuels….! Franchement, enlever des avantages aux clients, ça démontre un grand manque d’éthique professionnel! J’avais offert deux kit à des membres de ma famille et j’allais en offrir d’autres, mais je vois qu’ils ne sont animés que par le profit. Par conséquent: Où vont-ils encore couper dans le futur? Que feront-ils de nos donnés?.~M•C~Version: 16.1.2

Match Search is not effective on mobile appI went to support and they said I need to use a laptop or desktop computer for the DNA Match Search to work. I tried reinstalling a few times, I tried this with iphone 15 and previously my iphone 11. If I search ie for “Smith,” one or zero names comes up. If I search for “Smi” all the Smith’s show up but so do all the the Smirnoffs and Smittys and Posmins. This does not happen with other competitor DNA sites..EchoJenVersion: 16.1.2

GreasyI used to love Ancestry. I thought of them as a great company and product. Got my husband a DNA kit for Christmas and got a three month subscription for a dollar. Now before my subscription ended, they sent me an email which I promptly cancelled my subscription. The other day I noticed a charge for another three months on my Visa. Try to cancel subscription again and contacted Ancestry. They promptly said that they could not refund me even though I had cancelled the subscription twice. FYI the subscription never cancelled until they cancelled it on their side, why even have a two-step cancellation process if it doesn’t even work. Now they won’t refund my money because of their own technical issues leaving it on me saying that I didn’t cancel even though I did it TWICE! Oh, and to top it all off I never received a receipt of sale either saying that I got charged, it was all just a surprise. I will never be getting this product again. I give a ⚠️ WARNING ⚠️ to everybody else that gets this product that they are a greasy company and will take any money from you whenever they can..Darkstatic*****Version: 16.1.2

“Where your DNA comes from”The default page on the DNA page saying “where your DNA comes from” and having all global regions before you’ve even extracted my DNA is confusing..K2KIDVersion: 16.1.1

Virtual unusable for meWhen I try to open this app it begins by automatically downloading my very large family tree, rendering it completely unusable. Let that be an OPTION instead of the default. Sometimes I just want to check my current sibling count (donor conceived, it’s a lot).Jilly241Version: 15.24.3

GarbageApp doesn’t keep photo tags and doesn’t allow uploads as the system continues with an error. Developers don’t care. Glad I didn’t pay for a subscription..Sucker ballVersion: 15.24.3

Everything Costs moneyIt was great to see who my connections are but every page you try to click on costs money. When it shows you photos or certificates it all costs money, you cannot click on a lot in the app without being asked to pay the fee..Km4@bcVersion: 15.24.3

Crashes with any saveI’ve been using Ancestry app on iPad for years, but since a few weeks ago, anytime I save a hint, the app crashes and I have to force close the app. I don’t know what was in the last update, but please fix. Ancestry without option to work on a tablet makes it partially useless. FIX ASAP please..Danco-306Version: 15.24.1

ExpensiveI think we would get more people on here if the monthly costs weren’t so expensive.Mychelle66Version: 15.22.1

DisappointedIf you do not renew the information you have gathered to date is no longer available to you..Cal.ABVersion: 15.20

Inaccurate results and difficult to use appI’m disappointed with my results. I also have hard time using this app..Adelya AslankurtVersion: 15.18

Unable to editMany of my family members have incorrect or incomplete information & I can’t see how to correct it..Rita0987654321Version: 15.13.1

Ancestry is great concept, but the App search is almost uselessI love the concept of Ancestry, however … I paid for the World Deluxe Membership, but the App only returns hits for USA and a little Canada. The App finds: US and Canada newspaper articles, (which you have to pay another company to view); gravestone pictures; USA/Canada marriage records, and USA high school yearbook pictures. Can the App with my World Deluxe membership search Finnish or Swedish records - no. I don’t have access to a sit-down computer for most of my life, so my phone is my only internet access, and the World Deluxe membership has no value to the App. My grandfather’s Canadian marriage certificate notes his mother and father, and their birth places in Europe. I find nothing when I search for them with the App. How am I supposed to fill my tree origins without App hits from Europe? So far, I have paid almost $300 for 12-months of World Deluxe without a mother or father on my grandfather’s side to show for it. I cannot keep renewing my membership at this price..Jacks_66Version: 15.13

Don’t Update - Profile Changes are GarbageThe latest update removes all the useful information from a person’s profile. In an attempt to make a “story” you no longer see a person’s birth & death dates. Valuable screen space is taken by useless / unnecessary “create a story” garbage. I use this app for family research but am now looking to only using in a web browser. Boo Ancestry! you took a useful app and turned it to garbage. Wish I could go back to a previous release. EDIT: still garbage. If you have more than one tree, there is no way to change active tree. It used to exist but the latest update removed functionality. Every update is a new adventure of what’s missing now….RstwoheeVersion: 15.9.1

When you need it it does not workFor over a year almost each time I try to use this app I have problems. It does not keep me logged in. When I am logged in it has trouble loading data such as parts of the tree with a specific person. Just frustrating and I end up using a browser to see what I want to see. Would love to see some fixes to to this..DarenSVersion: 15.8.2

Family tree viewThe app keep crashing when selecting family tree view.ThetardifsVersion: 15.7.1

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