Venmo Customer Service

Venmo Positive Reviews

Amazing App and Great UpdateI’ve been a Venmo user for a few years now and this is a finance app that does it right. I’ve loved seeing this company grow and expand their reach. It’s the easiest way to send money between friends, and with the new update, everything is so easily laid out within interface! You can tell they care about their users by how dedicated they are to both educating and making finances easily accessible for all. I use their credit card and it is easily one of my favorite credit cards I have. Your purchases are plainly laid out for you and automatically analyzed so you can see what categories you’re spending the most in. They have 3% cash back on the category I use the most, 2% on the second most used and 1% on everything else? It’s a no-brainer! I can use the funds that are sent to my by friends to pay off my balance or I can transfer those funds to the bank of my choosing for free. I just ordered their debit card (no monthly fees, no credit check, and has overdraft protection) and I can’t wait for it to arrive in the mail. They even have investing built right into the app which is something even the biggest bank apps are still lacking in providing to their users. Venmo is a one stop shop when it comes to finances, it would be the last finance app I get rid of. I never make reviews but they’ve honestly earned my praise and I can’t wait to see where this company goes in the future..Master DH 2014 HunterVersion: 9.4.0

Venmo is amazing!Despite some of the bad reviews that I’ve read, I actually have had nothing but great experiences with Venmo! I started my account to only use it to send rent money to my landlord but then I said to myself let me try the debit card out, which is also awesome! I literally had no money to eat on at work for lunch and payday was one day away so I swiped my Venmo debit card just to see if it would work & it did! I looked in the app, so basically Venmo will take from your bank account in inclements of $10 even if your bank doesn’t have any money in it, which I love! But do not take a risk on it if you do not plan on getting paid within a day because then the money will be charged from you bank (WITH NO FEE best of all!) but if you don’t put the money to cover what Venmo took from your bank with in the next day then your bank will charge you fees of course, but I got paid that Thursday so my direct deposit hit before Venmo took it! So it was Perfect thank god I had “a borrow” in a since to get my lunch! Then paid back the before the money charged my bank account (paid for the items Tuesday night, then Venmo took the money out of my bank Thursday) 😊and (Knock on wood) I haven’t had any problems such as other reviewers on here! Thank God! Venmo is really great Believe it or not & I genuinely haven’t seen any fees what so ever like most prepaid cards/apps.Cece_WatsVersion: 8.16.2

Overall Good Experiences for YearsMy identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience..Alfred LoverVersion: 8.13.1

⭐️⭐️⭐️⭐️⭐️Honestly I will only use in alone now prior to the other day I was on the E using cash app but now I see Venmo actually works to resolve problems for their customers Cash App was basically like there’s nothing we can do we’re ending the conversation bye. They didn’t say here is what we found out do you have any more questions I can help you Liz nothing like that very nasty basically like since we have no answers we’re gonna and the conversation here and that’s it and I just didn’t like the way they push me off and pushed me to the side as if I’mNothing but I do not recommend Cash App to anyone their customer service is the worst Venmo is the best Pay Pal’s second and Cash App is not even on the same category of them to Cash App will take your money and then they will not tell you who they charge the money to so you can call that person and dispute the charge no they’re gonna just push the charge on my account and not tell me anything more other than we’re gonna end this conversation byeThey they didn’t ask one time do you have any more questions is there anything no and unfortunately I have to stay with Cash App for a little bit longer but I will be converting over to no catch up soon once I get everything straightened out becauseHad no interest in helping to customers solve a problem.Maffew2I5Version: 9.7.0

Don’t make a mistake in this app!I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either..RNHCVersion: 8.5.1

Beware using this app!I used this app for a little while with very little issues until just recently. I need to transfer $800 worth from a friend you owed me money to my bank account. They paid via Venmo and now when I do the instant transfer to my bank account, Venmo will not allow the funds to transfer. When I spoke to a customer service rep they said to use the regular transfer option and stated that it would take 1-3 business days. All that is fine but the real kicker is they mentioned that the 1-3 business days are not guaranteed. There would be a chance that they would have to delay it further if necessary. They said they are not allowed to give a reason why the instant transfer won’t work nor why they wouldn’t be able to transfer the money past the 3 business days. When I asked if it was possible my money would be stuck in Venmo they were quiet and wouldn’t give me a direct response. Do NOT trust this app. Especially with large amounts of money. It was foolish of me to be inspired by small transactions to gain confidence in them with bigger transactions. My two cents is stick with Apple Pay or a regular bank account. If I did I wouldn’t be out over $800 in a few hours. DO NOT DOWNLOAD.ShahshnkVersion: 8.9.0

Reliable, User-friendly, & ConvenientI have yet to have any issues using this money transfer service. The app itself is simple to use & provides a convenient way to send & receive money between it’s users. Venmo not only provides independent contractors with an electronic avenue to be paid/reimbursed, it also provides users the ability to track their activity electronically & keep a paperless record of all of their transaction history. I use Venmo on a regular basis for both personal & professional reasons, it makes it easy for people, like myself, who don’t tend to carry cash. Whether it’s to pay a sitter last minute or make an impromptu purchase at a yard sale, I’ve been able to use Venmo in place of cash on multiple occasions, saving many trips to to the ATM. With the ability to instantly send & receive money, Venmo simplifies group spending by allowing a single person to make a purchase or cover a bill for the group as a whole rather than attempting to split the cost amongst multiple people. These are just a few of the benefits I’ve experienced as a Venmo user & I’d recommend this app to anyone looking to simplify their financial activities..DanilololololVersion: 8.25.2

Privacy issuesTransaction wise I have really had no problems with so far. I haven’t experienced a frozen account or deletion. My main question is what is the purpose of listing transactions for everyone to see. I may be able to hide mine but I can still see everyone else’s. That’s a privacy issue. Why even do that? What useful purpose is there to list people’s transaction. I think it’s a horrible feature and has no practical purpose. No one needs to know who paid who for what. It doesn’t make it better because amounts aren’t shown. None of the transaction should be shown. I would really like to hear the answer to this question. What is the purpose? I know I’m not alone with this line of thinking because I’ve had conversations with people about it. If it weren’t for a few people asking me to add the app I would never use it even though transactionally I’ve never had problems. I think this feature is a privacy issue and it’s not your place to put out there who I’m paying money to and for what. It doesn’t even sound like it should be legal. I’m sure it is since you do it but it doesn’t sound like it nor should it be. I think that entire part of the app should be removed. But I would like an answer. I’m so curious to know why this is a good idea..Dani.M.ORVersion: 9.4.1

Was good-they Dont support joint accountsThey were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool..UihhkmbsVersion: 7.29.0

Great New Gossip FeederIt’s super nice that they make transactions public by default unless you change your settings!!! I got off all social media but can still tell which of my friends are in a relationship based on the Venmo transactions I see going between them. Though honestly, it’s a bit much to have to know that two dudes I went to school with years ago are paying each other back for toilet paper and pizza every week. Why do I even have all these Venmo friends? I never chose them consciously. Being serious though, it’s a very handy, easy-to-use app and becomes more and more convenient as more individuals and businesses start using it. I buy groceries at the farmer’s market, receive payments for dog sitting, etc. all through Venmo... for free! I still don’t know how it’s a sustainable business model for Venmo, but it’s awfully nice for me. And splitting checks at a restaurant or whatever is amazingly simple now... gone are the days of your distant acquaintance saying, “I’ll pay you back when I get a chance to grab cash from an ATM,” and then conveniently forgetting for the rest of her life. Just look her in the eye and state your Venmo handle right from the restaurant table so she has no excuse!.StaplesqueVersion: 8.9.0

Really handy - a few issuesI use this app a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a Venmo account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my venmo balance would apply to my payment when the amount exceeds the balance- instead of sitting there!.HandsomejexVersion: 7.21.1

Useful!I love Venmo and love even more that it provides an actual debit card for cash atm withdrawals and in store purchases. It’s so easy to send money between friends etc.. The two downsides? 1) I don’t like that everyone can see who you send money to and who your “friends” are. You can change your feed to private buy you cannot hide your friends list. Not sure everyone knows that they can hide their feed though. It took me a few years of using Venmo to even discover that feature. 2) I don’t like that once you send money, you can’t take it back in the event that you accidentally send too much money OR even worse, send money to someone you don’t even know on accident!! If Venmo could change the allowing of anyone that uses Venmo to see your friends list and my #2 complaint, Venmo would be a game changer for real! I use Cash App a bit more frequently just because no one can see your connections and no one can see your feed at all since it’s not even a feature or setting that needs changing. Thank you Venmo! You’re still a valuable presence..1Purty1Version: 8.23.2

Support is Very helpful, Venmo is notI have been using Venmo for multiple years over thousands of dollars of transactions. I have been extremely satisfied with the service - until today at least. After trying to make one of my typical payments, I was repeatedly told my payment was declined. I contacted support and was connected with Janette A. who was extremely helpful and polite. However, all she could tell me was that one of my payments had been flagged and as such a hold had been placed on my account. She could not tell me what payment was flagged, or what the timeline was for clearing the hold. This is very frustrating as somebody on a timeline and reliant on Venmo to make a payment that I should not have any issue with. I would like to stay with Venmo, but this seems like a serious shortcoming within a system that touts itself as “fast and easy”. I will update this review if the issue is resolved. UPDATE: Venmo has finally removed the hold from my account. I only know this after repeatedly trying to make payments over the past week or so, and one finally going through. While I am glad to be back, the communication has been terrible. Update from 1 to 3 stars..Bunbun boyVersion: 8.16.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.11.0

Venmo Negative Reviews

Horrible Customer ServiceI would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one..RNice00Version: 8.11.0

They lie to youI have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it..AlanaalexisVersion: 7.47.1

Doesn’t keep up with today’s technological expectationsIf someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig..Kayb3596Version: 8.24.0

Customer Support Has No Clue What’s Going OnI’ve been using Venmo for quite a while now, and for the longest time I would have given it a 4 star rating, it’s a bit buggy sometimes and they hold onto your money for much longer than a typical bank transfer takes, but generally I didn’t have much of an issue with the app. However, that changed as soon as I DID have an issue and needed to reach out to customer service. Just be warned if you have to reach out to customer support for anything other than a replacement card, they don’t give their support reps more info than they have already given you. From what I’ve gathered, reaching out to support means they’ll just be giving you guess-work information based off the information you already have. This isn’t the support reps fault, but it does show Venmo has a complete lack of care for not only their users, but for their employees trying to provide customer service, no one has been set up for success here. If I could stop using Venmo I would, it seems to me that they care more about holding onto your money for 3-5 (almost always 5) days, not giving you any real information as to why, and letting their staff receive all the consequences and it shows. When I have a problem with my account I want to speak with someone who can give me real answers and Venmo just doesn’t have that. I’m not looking for someone to rephrase the information I already have, I’m looking for help. Do better Venmo..Rae AlexisVersion: 9.8.1

Poor Service and Potential ScamOriginally I downloaded the app to receive the $10 fee , the app was downloaded 6/5. The incentive was valid through 6/23. Of course many people would sign up, after signing up I waited two weeks to see anything. Yet to no avail I received nothing, I went on Twitter to see if my tweets to customer service and to Venmo went through; which they did. Going through I saw many people tagging them and I didn’t see anything of mine . Though people were receiving the $10 dollars. Upon attempt to reach out I got nothing only able to see that I have made an account but received nothing. Customer service is terrible no matter the method there’s no answer only them helping other people. I work in customer service so I understand high volume demands and service when there’s an incentive, but this is ridiculous. They falsely advertise their $10 dollars only to have people download it, it’s one thing if it was a late registration but this was in the beginning of June and it’s currently over and I haven’t received anything..nothing. At first I thought it was high volume but now it’s pure laziness as they deliberately ignore me. Then to my surprise they are selective with who they are helping. I would say one star but in reality it’s a zero. It’s been a month and then can’t deliver their stuff on time. It’s one thing if you are trying but actively waiting a month for something I deleted the app and account in pure disappointment..TheExploristChicaVersion: 8.24.0

Venmo is a horrible companyThere are so many issues with Venmo it’s completely ridiculous. Their app is a complete joke. Every transaction I’ve ever done has had issues. Basically you get a generic error that says it’s your bank that’s the problem and that they are rejecting the payment. Which is completely untrue. That happens like 20 times and then randomly on that 21st time it goes through an hour or two later. The customer service is the worst I’ve ever seen. They deactivate accounts without giving a reason or even attempting to contact the account holder first. They just deactivate the account and say we are not going to give you a reason (claiming that this is to protect their other users because knowing why is somehow a security risk). They don’t even let you respond. “If you have any questions on this decision, this matter is closed and we can’t help you”. All the funds in the account they put under hold and you will likely never see them again. They are basically a bunch of thieves taking money from good people who made valid transactions that they deem invalid for their own made up reasons that they don’t want to share. When they see an opportunity, they cash in. I could keep going on with their bad business practices but my advice to anyone is just stay away. I personally wish I had never used their service, if you can use something else. Unless of course you like throwing your money in the trash or burning it..Kevin.ChristopherVersion: 7.46.0

Wish I could give zero starsI have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again..BreiannmavraedisVersion: 7.37.0

Refused to Get Me My Money BackVenmo has no good system in place for fixing scenarios where you accidentally send a payment to the wrong user. When I did this I immediately commented on the payment to the wrong user explaining the situation and asking for my money back. I also sent a money request to the user I incorrectly paid explaining the situation again and asking for my money back. The user took a while to respond and when they finally declined my request for my money back I immediately contacted Venmo support about the situation. Instead of starting with saying there was nothing they could do since too much time had passed since the incorrect payment was sent, support wasted my time over numerous days requesting extra information, requesting information again that I had already provided, and finally acknowledging that I had proven the payment went to the wrong person but there was absolutely nothing they could do about it. Instead of telling me that obvious response immediately they sent me down a rabbit hole and wasted my time first. They acknowledged that the user wrongly kept money that was not theirs and yet they refused to do anything about it. Even if I didn’t get my money back they should have at least suspended or removed the account of the user who abused the situation, but instead Venmo did nothing. Don’t waste your time and money on this app, they will do nothing to protect their customers from bad users..Kag07Version: 8.12.1

Not a fan - not a great app for business ownersReported to Apple. What a scam! I’m leaving a 1 star review… and it auto-populates and posts as a 5 star. And then doesn’t post! Not a great app for business owners, at least not for me. Loaded the app at the request of a client; fees were typical. I had to wait two days until a weekday to authenticate my business account. Authentication (email) kept opening the app and with no further instructions. My account was frozen without explanation. The bot-based chat only refers you to links that in my case solved nothing. Spent several days trying to in-freeze my account. No explanation was given. Customer service is done by email by the developers’ design. No exceptions. Terrible! In my case thousands of dollars were tied up in business account, so if you need immediate attention this not a good system. First email from “Jorge” was a copy paste and the only usable info was that another team needed to work on my account and that it would it be 24-48 hours. Imagine telling your employees on the day they expect to get paid that it would be 24-48, and then another 3 days for the money to transfer before you write them a check. Got another canned letter from “Greg” saying that they had lifted restrictions, but without explanation or how to prevent in the future. If it works for you that’s great! The 4.9 stars, after reading some, left me scratching my head. Hope that helps both users and Venmo..PastormlgVersion: 9.3.0

Treated me like a criminalI rarely use Venmo only for small things usually, however one day after a larger transaction my Venmo account was frozen. I received an email from Venmo letting me know it was frozen but not why. I emailed them to ask because apparently that’s the only way you can communicate with them. I received an email that said someone would get back with me in 6-8 days. So 6-8 days later someone messaged me and said that due to suspicious activity and their inquiry into that activity I had been permanently deleted, but due to security reasons they cannot tell me what it was that I did wrong… I’m sorry, you can’t tell me what u did wrong?!?! I was unaware that my little life was such a security threat to Venmo and if I knew what it was I did wrong I guess the whole company would fall. Venmo made me feel like I was some sort of criminal. Luckily I was able to transfer my balance before I was deleted. Don’t know what would have happened to my money if I hadn’t. So beware of your transactions because apparently you can be a criminal too and I hope you can get your money back! Now they won’t even let me send a 1 star review it keeps making me pick a nickname and says they are all taken no mattter what I put in… so I will try to give it two stars if your reading this I guess it worked. But really I would give it negative stars if possible..TracyRobersonVersion: 8.22.0

Venmo card has been nothing but griefAs far as transferring money to another person the service works pretty well , just like CashApp or PayPal. The Venmo card has been a horrible experience. For the first few days I had and used it I experienced no issues. Today it was a entirely different story. My card with adequate funds on it was declined everywhere causing much embarrassment. I finally reached out to Venmo and after several attempts got someone on the chat option. They basically told me they were being declined for security and could do nothing to assist me. Under normal circumstances I could understand and actually be thankful for a financial institution protecting my best interests but my card was declined at Kohl’s department store, two gas stations and even the ATM. The representative hand no remedy to give me beside cashing out to my bank and using my debit card. That would have been fine but the instant transfer wasn’t an option so 1 to 3 business days is now what I’ll have to wait to access the funds. Long story short if you want to send someone money who doesn’t mind waiting to get the actual money in the bank for a few days then Venmo is a fine option. If you want access to your funds quickly or the ability to use a debit card issue free use PayPal or your bank. Today’s issues put Venmo on the bottom of my list for fund transfer services for sure and the person I chatted with just solidified that I am making the correct choice..PJB2BVersion: 7.43.0

Frustrated and Disappointed 👎I have had three venmo accounts and all of them had been shut down without any explanation. I use this app as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. Venmo makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services. The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything? What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of Venmo..Alexiam.kVersion: 7.36.0

The worseI’ve been using Venmo for close to three years now, and I’ve had two major incidents with them. My account was compromised and someone else was able to access my funds and added their phone number about two years ago, after we got that worked out. Currently today I basically am being told that I cannot access the money that I have in my account because of something on their end not being able to transfer my funds to my other accounts when I use the same account to transfer money from the same Venmo account multiple times over the course of three years. I was on the phone with a representative more than two times this morning had to be put on hold and consul to be put through automated system he can’t really speak to anyone directly until you Google their number. Then when I get on the phone with the representative she left at my issue like it’s funny, I have money that I cannot access in my Venmo account. During this Covid pandemic thing should not be taken for granted and customer service should not be that difficult to get to especially when you’re trying to access your phone so to be left out over the phone was not cool! Whenever I get over this issue I will never use Venmo again and I would never recommend any of my friends or family to use the service seriously do not use Venmo they don’t care about your issues..CuppacoVersion: 8.22.0

Venmo is LITERALLY the worst!!!When I first started using Venmo a year ago, I had zero problems. Friends and family would send me money and I would use “instant transfer” to my bank account since that was the quickest way to send money and I would receive it with NO ISSUES! All of sudden I am getting problems with the instant transfer. I have contacted Venmo myself and let them know the situation thinking they could fix the problem since it’s on them, but they are just useless and they offered me a “better solution” to the problem which was waiting 2-3 business days for the money to be sended to my bank account. HAHAHA NO. So apparently now their system is “declining” my instant transfer funds and there is nothing they can do about it. How could you not do something about this!? It’s your company declining my transfer! If anything YOU SHOULD BE THE ONE TO FIX THIS. All I am trying to do send MY MONEY that I need to in my bank account, and yet I can’t touch it. This is absolutely ridiculous. This isn’t the first time this has happened to me with the instant transfer fund, but now that this is happened to me a second time, I am done. After I figure out a way to get all the money onto my bank account, I am deactivating Venmo. I will never use Venmo again. If you read this, please don’t waste your time on Venmo, because like they told me, there is nothing they can do about it. I am extremely disappointed and upset. Goodbye Venmo. 👎🏼.Jules JimenezVersion: 7.41.1

Constant issues with Venmo freezing my moneyThey’re holding money paid to me by friends of about 183$. I tried transferring to my bank account and it shows my account is frozen. I can’t transfer it my account and can’t pay someone off the limbo balance. I’ve contacted customer service, email, live chat, read all the preprinted information which doesn’t help since all those are about money owed. This is money for me that’s just sitting there. I’ve sent them a copy of my drivers license to show it’s me. Signed up in Facebook where I only have one account. It’s still saying to contact customer support! What else am I supposed to do. It’s signed up to a new bank account at a credit union. So I correctly entered the routing number and proper account. It’s still frozen. No answer. My account is verified through email. We are at a stand sat I’ll since January. I just want my account open and give me my money. So I ask my friends if it came back to them? Pay me again but in cash? I don’t know what to do at this point but I’m losing money because nobody can pay me in Venmo. So many dinners where nobody has cash so we all Venmo. I’ve lost money friends are trying to reimburse me. I never see it because....my account is still frozen. Since January. 😑 my bank can’t speak to third party and it’s not my bank with the issues..ShaktigoddessVersion: 7.51.0

Was best cash app untilI had a problem with my ATM withdrawal. Not having any transactions for over 24 hours, when I went to the ATM it declined me even though there was more than enough money in there. Thinking it will be a simple fix ended up being a 24 hour headache with still no resolution, And my money on able to be withdrawn or even used for purchases. Went from the best app to the worst app in one day! The funny part of all this headache, every time I called they said there is no holds or locks on your account everything looks fine. Something you must’ve done at the ATM cause the computer to decline it. They couldn’t clear anything in the system and the best suggestion was wait a few hours and try again. After trying again and again, and calling them again and again. I was still on able to withdraw from the ATM. They don’t know why I was being blocked and said there is no hold on my account. I said to them if I can’t withdraw from an ATM I guess there’s no point of me having the Venmo account and I should just cancel it. Their response was yes I agree that would probably make sense if you’re an able to use it. Never in my life have I heard a company tell you to cancel them. And that was from not only 1, but 2 people. 1 of them being a manager. And the crazy part of it all is still no one can override the computer that’s blocking me from using my ATM card. So needless to say I’m done with Venmo.DklstVersion: 7.43.0

Payment Racism? I think so.I sent a payment to my boyfriend to pay back for a dinner we split and our water bill. Because I referenced the name of the restaurant “Shiraz” in my payment so he would know why I paid extra, the payment has now been flagged. As someone who has been using Venmo for years, I am appalled. How is the payment for a restaurant flagged? Is this because it has a Persian name? This sounds a lot like racism to me. You need to do better. Many people rely on this service to pay for goods, send money to friends or family in need, split bills, etc. and do you think or expect that all will have White or American captions for their payments? I would guess most send payment reasoning in other languages. So if you are unable to dictate that Shiraz may be for something beyond the small amount of knowledge one system has, how are you able to “monitor” in other languages. My guess is that you’re flagging those more often than I will ever know simply based on language barriers alone. Beyond that, why is a payment being flagged to someone on my friend list that I have paid back and forth for over a year? You would think a money servicing company would have better technology to track it. I expect my payment to go through quickly with the Google search of the restaurant name that I provided since your “support” apparently was unable to do that themselves..EmilyBarnettVersion: 9.11.0

They hold your money w/o exp. & access acct details illegallySomeone recently opened a dispute against me however she opened the dispute before the agreed date to ship. It makes no sense. So Venmo froze my account and would not tell me any information. They kept telling me an account specialist would contact me...well the lady demanded I ship her stuff before the account specialist ever reached out. I had already verified my identity yet they wanted me to submit more proof to even inform me of the dispute. Long story short Venmo has closed my account permanently without asking for my side of the story and without any explanation at all. When I respond to the emails they just reply and say they cannot assist me any further and The money in my account will now be held for 180 days-again with no explanation as to why. If I weren’t I contact with the disputing party I wouldn’t have even known a dispute was opened. To top it all off the disputing party has informed me that they have a family member who works for Venmo and has been providing her with my account details. I emailed Venmo’s privacy department and the following day my account is permanently closed. Do NOT use Venmo unless you want to risk your money being held for 180 days without explanation. BBB and FTC will be hearing from me next. Employees cannot access and provide my information to another user for any reason- especially for personal, family matters..Mewills214Version: 8.5.1

Terrible SecurityHad absolutely no problems with venmo for the longest time and absolutely loved it. However I recently had my account hacked and the representative I spoke to basically told me that anyone with access to your email has free access to your venmo and can change the settings simply by email. They don’t check to see what device, phone number, or IP address the person is logging in from they just assume it’s you. Thankfully Venmo’s payment disputes was quick and resolved the case in my favor. Unfortunately instead of actually giving me my money back they simply gave me a venmo credit which can’t be transferred into my bank account like the payment that was stolen from me and despite settling the dispute in my favor they continue to keep my account frozen. Better security needs to be put in place, maybe 2 factor authentication, instead of just an email. They also need to own up to their mistakes and actually refund you when you get screwed by their weak security as opposed to giving you a credit. I don’t even want to use this app anymore for fear of my account getting hacked again, but I’m forced to because I have to spend the venmo credit in my account otherwise it’s like I never got the money back anyways. Although it doesn’t really matter though since I can’t make any payments anyways because my account is still frozen..GroupMeSuxVersion: 9.3.0

HackersRecently just had someone hack my account and had someone calling me claiming to be from Venmo trying to get me to send the money back.... $1,300!!!!! They got into my Venmo account somehow and changed my email and number on the account so i can no longer gain access to the account they then processed to send $1,300 to another random girl. Luckily i called my bank in time to have them cancel that card connected to my Venmo account so they couldn’t touch my bank card, but that’s not the point the fact that’s someone got into my account so easily and got access to that information is crazy to me. All while this was happening i was trying to contact the real Venmo customer service and they were closed! I couldnt react nobody !! I created a new account just to look up my old account to see the activity on that account and i was able to trace at least 20 girls that the money was being sent to through the scammers and the fact that Venmo is so blind to see what’s going on and probably still doesn’t even know so ridiculous!!! You think for a app that has so much important information about their customers they would have 24/7 customer service. I sent a email to customer service and have yet to hear back. Delete your card from this app since they obviously show they don’t care who gets access to your bank card..Someone get this man helpVersion: 8.4.1

Worst customer service ever. ZERO STARSUPDATE: January 2021 - They froze my account again. They emailed me to verify my identity at 5 pm because I was busy and didn’t respond by midnight the same day they locked my account. Absolutely ridiculous!!! Not even 12 hours to allow a response!!! Now I have to go through the hassle of waiting for a certain representative to email me. A chat agent couldn’t assist. Last time this happened it took 5 days to get the issue resolved. July 2020 - They froze my account when I applied for the debit card. I only get mail via a PO Box due to living in a small town. No luck with their customer service. They just keep saying they will escalate the issue and it will take 2-3 business days. I’m already past that. I’ve never had this much trouble. They’re owned by PayPal. I’ve had a PayPal account for over 8 years with my PO Box and the same information and they didn’t throw such a fit. They needed my address to mail the debit card. My only mailing address is a PO Box because that’s the only way we get mail in the small town where I live. I even sent them copies of my ID, bank statements and bills with my physical address that get mailed to my PO Box. Proving my identity. Venmo will not for any reason send a debit card to a PO Box. But all my other banks and credit card companies have no issue with it. It’s ridiculous..CelestialDobleVersion: 9.11.0

Don’t get this app unless you want endless frustrationsI start this review out by saying, this app can work great. Only for the lucky ones. I used this app for about a year before I became one of the unlucky participants. I followed all the rules, did nothing wrong, and one day my account was frozen for absolutely no reason. I couldn’t send or receive money. I wasn’t even able to transfer the money i had in my account, to my bank account. I emailed the support team which likes to pretend like they’re helping you but they really don’t. Nobody helped me. They told me there was nothing they could do. After frustrations grew smaller, i decided to give the app one more chance. I downloaded it again, created a new account. And a few weeks in...BAM! My account is frozen again. This time it’s because i have “duplicate accounts”. I just want to know HOW i’m supposed to only have one account if they screwed me over on the first one, forcing me to make another. As of right now, I have $115 in my second account and there is no chance of getting it out, due to my account being “frozen”. I have tried emailing, calling, and everything in between. This app and its support team are unprofessional. They stole my money and I’m never getting it back. Do not download this app unless you want to risk being one of the unlucky ones like I was..Leah.craftVersion: 8.3.1

Terrible customer serviceGod forbid you have any emergencies with your money because you’d be better off sitting on your couch doing absolutely NOTHING, it would have the same end result as if you try to get help from this company. My account was compromised and they have yet to do anything at all about it. If you want to speak to a customer service representative and live people when you have an issue that will be too much to ask because that’s not available. They don’t have an emergency hotline so if you do have an issue you have to send an email and they will MAYBE get back to you in 24 hours if they feel like it at all. I’ve sent 3 emails in the past THREE DAYS so yes more than 24hrs and not one has been responded to. A lot can happen in 24 hours AS IT IS, especially if your problem is as urgent as your account getting hacked into and someone else having access to confidential information. And they don’t have a number for a live agent to call, so you would think that they would be prompt on their emails. Wrong. Even though I got the major stuff sorted directly with my bank I still have someone making changes to my profile on Venmo. Read all the reviews about their terrible customer service it’s all the same, especially if you go online. Do yourself a favor and use zelle or literally any other app..OzzyEsmeVersion: 8.3.1

Potential—but terrible customer service if neededWhen the app works, it is nice and convenient. However, if you run into a problem the customer service is very poor. I had a payment that wouldn’t go through. I contacted them and was first told it was on the bank’s side. I contacted the bank and they explained in detail why this was not accurate. I was then told to just keep trying and eventually it would likely work again. After four days with it not working yet, I called. I was told that it was something with the algorithms they use and they could not resolve it. I was then told that it would likely just start working again at some point. I asked if I would be notified when I could use it again and was told no. So they expect for me to just keep trying this with no guarantee that it is going to work. If I am to use this with friends at dinner, or to pay someone, without knowing if it will work, it makes me look really bad. If I am paying someone doing work for us, they may wonder if I really have the money. It may cause them to question if they want to take my business. I will look into other options because of the really excessively customer service. I should note that I spoke with four people at Venmo over time, so it is a pattern of poor customer service and not just an isolated person..LRH01Version: 9.2.0

Convenient but still frustratingVenmo is a convenient money sharing app since it’s the one most people use but man oh man does it have some serious hang ups. It automatically shares your transaction history with all of your friends. It pulls these friends from Facebook and your phone and makes that list public as well. So anyone of those people can see everyone you know and who you’re paying for what. Also as far as I have found there’s no way to turn off the friends feed or make your personal history your home feed. It defaults to the friends one meaning every time you open the app you see an endless list of your mild acquaintances’s financial transactions. Rachel from high school must be getting married cuz she just Venmoed a wedding photographer and a dj. Your old coworker Tom just paid someone you’ve never heard of for burritos. Carol just paid Jennifer for some wine. Good for them. Glad they’re still having that wine Wednesday. But like who is this for? I hate it. I just wanna slip my friends some money when they grab me food or pay my portion of the rent without going to the bank. Who wants to see how their friends are spending their money? Why even mix the social aspect into it? Get it I guess cuz cash is so last decade or whatever but be prepared to find it as annoying as any other social networking site..FrustratedHermVersion: 7.45.0

Payment problemsI have money in my venmo account and it’s not allowing me to pay someone with the money in my account it only allows me to pay with my debit card but I can’t pay with my debit card if my money is in my Venmo this app has serious problems that need to be addressed. Your instant transfer system needs to be fixed I talked to a support person and they told me that somedays you can instant transfer and some days you can’t this is upsetting and brings me to the conclusion that I will not be using this app. I can’t give the app no starts but if I could I would considering that your app isn’t compatible with my bank so I have to manually verify my bank which takes 3 days and then the standard transfer takes up to 3 more days so I cant get my money for a whole week like that is an issue. If I can instant transfer yesterday I should be able to today especially if there wasn’t no suspicious activity or anything of that matter on the card or account. Once I get my money I will not be using this app and I will advise all the people I know that have it to use a different app that actually gets you the money when you need it, I’m also never going to advise people to use the app or download it because of these problems you are hold peoples money and causing problems for them. I would fix your problems before your app falls under..JBritz420Version: 7.41.1

TrashVenmo is literally one of the worst apps you could possibly get. I tried to send money to my account instantly and it wouldn’t go through. The excuse I was given was because of “suspicious activity”. Basically whatever they deem “suspicious” is grounds for your account to be frozen, delayed, and or locked completely. Pretty much any large sum of money is apparently “suspicious” so I wasn’t able to get my money out even after I said oh well I’ll just do the standard transfer and wait the 1-3 business days. I had to send the money to a friend and have him do it instantly and send me the money on cash app. I’d honestly advise using cash app over Venmo easily. It’s simple, easy, and doesn’t have so much baggage with it. You just type the amount you want and you can send the money to someone instantly and take that money out whenever you want to. Customer service was awful and they didn’t believe the account actually belonged to me and had me go through at least 4 different security processes on the phone to make sure it was actually my account even though I explained in detail only things an account holder would know about their own specific account. They tried to make it way too complicated to use and it’s honestly a hassle anytime you actually want to use the app. I deleted it so fast after getting my money out and I’m never using it again.Nasirgold123456Version: 7.39.0

Hacker ParadiseApp works fine but your information is not protected... you need to set your account to private. If you don’t do this and then you make a large transaction, bots/ hackers will target your and spam you with friend request and money request. How is this information shared with other accounts? I don’t know for sure but I do know that your transaction are not as private as you think. Hackers will target your account if it’s not set to private... of course Venmo will feed you to the wolves and leave the privacy setting open and free. This will leave every new user vulnerable to spam and attacks by users who scam and cheat the system. They will basically take your profile picture and Tweak your user name a bit to make it look like you.. then they will ask all your closes friends/ family for money. And guess what? They will get away with it because Venmo doesn’t protect your information or care about it. They only care about your money flowing through their pockets. So what if your account is under siege? As long as the money flows they don’t care. Customer support says to make everything private and hidden. But my argument is that it should be hidden any ways... I feel so stupid for trusting this app! I’m just going to delete my account and go old school (Banks/ cash only) You should all do the same !.11101010100110010Version: 8.15.1

LOST MY FUNDS FOR A WEEK NOW !!I have never done a review on an app before but this completely unbelievable !!! I made a standard transfer to my bank account which I haven’t previously had an issue with. I was unaware that I couldn’t use a nickname in the app separate from my real name and that my bank was going to return the transfer being as they will only accept it in my name. They sent it back as soon as they received it. I should gotten my money back into venmo the 27th. This is my rent money my kids Christmas money food clothes diapers we are homeless and lost everything this isn’t fair. Customer service is shotty they all give me the same run around information without actually looking into it repetitively until I unfortunately have to start to get a bit rude. Saying “You basically just have to wait for the money to show back up” Then I am told to wait on a “Specialist Team” to respond to my email. I requested a number to call them on which I was given but immediately informed that they are only available by email which they aren’t responding to. That’s really upsetting for me as this was my first time giving the app a real try before switching my direct deposit. Now I’m not too sure I’m comfortable allowing them to be my complete bank. Will change my review once I have received my money !!.IsnshsbsVersion: 9.11.0

Keep all your receipts they will not refund you for errorsBeen using Venmo for several years. I’ve had the debit card which is very convenient since transferring money to a checking account takes days. However I had a local homegoods store double charged me on 1 single transaction they had me put in my card and then said it didn’t go through… so I put in a second time and left.. 3 days later I saw I got charged 2x and since I had chose email receipt that I guess I deleted the store couldn’t fix it. Venmo had contact info for the store who agreed to pull the surveillance for them if necessary and after 2 wks they denied me the refund. I again gave them all the info and they credited my account asked for proof I paid with another method which i didn’t have because it was a computer error not a payment error … they took back the refund 5 days later. Which they said I would get 5 days notice for and I got no email. Also when every transaction goes through you get an email this transaction that was doubled I only received 1 email for the purchase. After much back and forth with homegoods tech dept they discovered it was Venmo’s error. We submitted that info to Venmo and now we’re 8 wks later they still have not responded. Ridiculous..FacelessfaeriesVersion: 9.4.1

Transferred Money That I Couldn’t Even Use And Now My Money Is Being Held!I got my school refund on my chime account. I had a new card ordered and had not gotten it yet. And I needed the money, so I sent it to my brothers chime account. He then sent it to my Venmo account because I had that card. ALL of my transactions were getting declined, except a couple that went through. So I sent the money back to my brother, and ask him to try the transactions and to try to withdrawal from his Venmo. Same problem. So we contacted their chat team about it and we had recently moved so we figured it was happening because we moved to a different state. We called about it a couple times. And they ended up freezing our accounts! They asked us to send pictures of our State IDs or Drivers licenses to prove our identity. We did that. I also sent the a picture of our lease to update our new address. They told me that I went against their user agreement and that my account was being permanently closed and that they were investigating my money for up to 180 days to see if they can give me MY money back! I sent them pictures of my accounts showing what I did. And I also kept the chat transcripts and email communications with the company. No luck at all. And they won’t tell me how I violated the user agreement! I need my money! I have kids and bills to pay and I can’t now..Breonika McGeeVersion: 7.41.1

Too Much Wrong And No HelpVenmo is holding $1,380 of my money. My account has been frozen for 2 weeks going on 3. I have called everyday since the first week and they keep telling me it will take 2-3 business days EACH DAY I CALLED. Eventually I was told to verify my ID. Something I attempted to do the very first day I created my Venmo account. I then proceeded to send my information to them again 5mins after. Venmo responded by saying my Id didn’t match. Before this I was able to transfer and send money no problem. So what’s the problem? Why can’t I access MY money. It shouldn’t take 3 weeks for this. All I want to do is transfer my money and there’s no way of getting help. Customer service keeps saying the same thing and has not provided any useful information. It feels like they simply don’t care. I would like to keep using Venmo. But again, all I would like to do is have access to MY money. That’s a HUGE problem. This also has happened to an older account I had with Venmo. I’ve also done my research on this type of incident and see that some people accounts are being permanently deleted and not returned their funds without a explanation or valid reason. I am well aware of the user agreement and I WILL sue if this happens to my account. I will also not recommend to anyone if this isn’t situated soon..LiveOffRageVersion: 9.8.1

Good concept, Horrible implementationI like what Venmo does—I don’t care for the social feed aspect and I keep all my transactions private, but sending money to friends to split a bill, paying rent, sometimes even getting paychecks for freelance gigs is smooth and easy! That said, Venmo is the worst piece of software I interact with on a regular basis. The app completely freezes for anywhere between 10-30 seconds immediately on opening, and at any point after, whether typing in a payment or navigating menus. This has persisted for a few years now, while keeping the app up to date, and across 3 or 4 iOS versions. Venmo actually runs more smoothly on iOS 10 on my ancient 4th gen iPad than it ever has on my iPhone 6s, suggesting that it’s only gotten worse over time. to make matters worse, they killed off the web interface, so the only way to use it is through the terrible mobile app. I usually don’t write long reviews, but my user experience with Venmo is simply so awful that I’m spending less time to write this than I spend waiting for Venmo to stop freezing over the course of a couple transactions, so if anything comes of this I guess it’ll be worth it. If the app actually functioned, this would be an easy 5 stars; as it is, I’m stuck using the worst app on my phone simply because it’s popular..RchrdgrhmVersion: 8.9.0

Worst customer serviceSo I paid my landlord from this app and my first time using it didn’t do it the right way my fault so I called and got it taken care of they told me it was all fine and that it will work it self out in a week so I listened and didn’t do anything about it because I was told it was FINE! Month goes by and I run out of money my very nice mother in law help me and my husband out with food sends money over so we can go grocery shopping so while she does it we go to the store we get there and the money said it got taken out for funds that are due or whatever and so I call and they said I never did anything about it so I ask can I please get that money into my account and I can work the rest out later I need food and this money isn’t ours someone gave it to us and she got an attitude with me and said she can’t do anything that I should of paid it off when this all happened and so my husband got on the phone and tried to get her to pull up the phone calls that I had because they recorded it and she said she can’t do that that it isn’t how it works so why does it say in the beginning that phone calls are being recorded if that isn’t how it works??! So now I don’t have food or money and this horrible ladie didn’t do anything that she really could of done I’m upset and broke!!...Something new something oldVersion: 9.3.0

They really froze my account and trying to hold my moneyOkay hello my name is johniqua so it says that Venmo is holding my money okay after my money is returned I’m not using Venmo again. I understand I violated some kind of rule or whatever. I clearly explained what happened plenty of times 4 times in a row sent my ny stat Id picture twice. I don’t get it I couldn’t put the money on my card I clearly explained that then it says I can’t use my account how in the world is it that sending money is so difficult. when you try to get your hard earned money back to you. which your the rightful owner of someone tells you they’re gonna hold it oh heck no. I will like my money returned to me no one has to ever worry about me using this app again. I’m sure I will never use this app. I will be darned if someone freezes my account then I give my Id and tells me they’re holding on to my money as if I’m a little kid who just got there allowance and is spending to much money I understand not you fault I chose this app and have to deal with whatever but if I knew I was causing trouble sending the money back to my boyfriend and requesting it back because we both couldn’t find a card to place the money on I would’ve been asked my sister to use her bank card to put my money on man why the heck why do I have to go through this so I really can’t get my money back.JohniquarVersion: 7.31.0

Venmo is unacceptable !I am very disappointed in venmo and will probably never use it again. I understand you guys freeze accounts when you suspect something but the process to unfreeze takes way to long. I have $190 in my frozen account & I need this money to help support my household in this corona situation but I am still under review after 2-3 days of sending my iD in. Cashapp instantly makes you take a picture within the app of you iD and you are back to using your money. It makes me very upset that I have to go through this not only do I have to ask people for money but pay them back when my account unfreezes. I DONT KNOW WHEN MY ACCOUNT IS GOING TO UNFREEZE. Yes I already sent my iD I also talked to a Venmo assistant who agreed and said he sees my iD and I have to wait for a specialist to fix it. My thing is why aren’t I already talking to a specialist about my situation not a customer support person who barley has control over helping my situation. I callled not only did I wait and hear your wait music for almost 20 mins when they finally answered and helped me they told me I had to wait for the specialist! Y’all could’ve told me that in a email after I receive my money I will be withdrawing and going back to cashapp because this is unacceptable. Have a nice day and keep safe from corona.._4ktayVersion: 7.50.0

Shady Hidden FeeThey deducted $5 from one of my transactions because they told me I was in a $5 dollar deficit from a transaction that took place over a year ago. I was never given a notification nor an email saying that the payment method didn’t go through and I owed Venmo $5. My Venmo wallet even said I was at $0.00. Not “-$5.00”. So they waited until I made a transaction and I noticed it was $5 short. The only thing they told me was a transaction I made a year ago with a specific account didn’t work, my bank couldn’t provide a routing number or account number for that account they said I used. That account in question HAS NOT BEEN AN ACTIVE BANK ACCOUNT SINCE 2016. So of course it’s not going to be a usable account. Which begs the question, why would I use that account to make a payment and why was it not declined from the very beginning? I even tested it by transferring $1 from that account to my friend, and it immediately declined it like it should have. All I’m saying is Venmo and PayPal have some very shady ways in collecting revenue from their customers via hidden fees. They basically gave me the run around about it. I wouldn’t be so disgruntled if I was given a heads up prior to the transaction that I was in a $5 deficit to them. But there was no notification and my Venmo wallet said I was squared at $0.00..Agnu the tinyVersion: 7.45.0

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