Venmo Customer Service

Venmo Positive Reviews

Amazing App and Great UpdateI’ve been a Venmo user for a few years now and this is a finance app that does it right. I’ve loved seeing this company grow and expand their reach. It’s the easiest way to send money between friends, and with the new update, everything is so easily laid out within interface! You can tell they care about their users by how dedicated they are to both educating and making finances easily accessible for all. I use their credit card and it is easily one of my favorite credit cards I have. Your purchases are plainly laid out for you and automatically analyzed so you can see what categories you’re spending the most in. They have 3% cash back on the category I use the most, 2% on the second most used and 1% on everything else? It’s a no-brainer! I can use the funds that are sent to my by friends to pay off my balance or I can transfer those funds to the bank of my choosing for free. I just ordered their debit card (no monthly fees, no credit check, and has overdraft protection) and I can’t wait for it to arrive in the mail. They even have investing built right into the app which is something even the biggest bank apps are still lacking in providing to their users. Venmo is a one stop shop when it comes to finances, it would be the last finance app I get rid of. I never make reviews but they’ve honestly earned my praise and I can’t wait to see where this company goes in the future..Master DH 2014 HunterVersion: 9.4.0

Venmo card has been nothing but griefAs far as transferring money to another person the service works pretty well , just like CashApp or PayPal. The Venmo card has been a horrible experience. For the first few days I had and used it I experienced no issues. Today it was a entirely different story. My card with adequate funds on it was declined everywhere causing much embarrassment. I finally reached out to Venmo and after several attempts got someone on the chat option. They basically told me they were being declined for security and could do nothing to assist me. Under normal circumstances I could understand and actually be thankful for a financial institution protecting my best interests but my card was declined at Kohl’s department store, two gas stations and even the ATM. The representative hand no remedy to give me beside cashing out to my bank and using my debit card. That would have been fine but the instant transfer wasn’t an option so 1 to 3 business days is now what I’ll have to wait to access the funds. Long story short if you want to send someone money who doesn’t mind waiting to get the actual money in the bank for a few days then Venmo is a fine option. If you want access to your funds quickly or the ability to use a debit card issue free use PayPal or your bank. Today’s issues put Venmo on the bottom of my list for fund transfer services for sure and the person I chatted with just solidified that I am making the correct choice..PJB2BVersion: 7.43.0

Best Money App outside of actual Banking2022 was difficult for me financially but when I signed up for Venmo it was a sign of hope. If there is ANY company that has a huge heart for their people it is this one. I tell whoever reads this in all surreal honesty. It has been a life saver almost having Venmo. Using the program is very simple and easy. There is absolutely nothing complicated about Venmo which is great. It is nice to see a program where they help you grow and develop your financial potential. I had been going through the past year with a lot of financial loss and troubles. I opened up a Venmo account not knowing what was going to happen. I signed up for the debit card option and it has been a worthwhile part of my financial development. As a young adult, it is important to me to find financial programs that are not complicated, have dedication, and will help you along your financial journey. Venmo did just that for me. I had some problems a couple of times that caused me great concern with my Venmo account and customer service was absolutely amazing at helping me. If it weren’t for Venmo, I would not have a financial program to come back to. It is important to find banking programs that help you and will work with you. My ONLY pet peeve is that Venmo does not support Apple Pay. It would be REALLY nice and amazing to see them enable Apple Pay as an option in the future..Daniel SchlegelVersion: 10.5.1

Venmo is amazing!Despite some of the bad reviews that I’ve read, I actually have had nothing but great experiences with Venmo! I started my account to only use it to send rent money to my landlord but then I said to myself let me try the debit card out, which is also awesome! I literally had no money to eat on at work for lunch and payday was one day away so I swiped my Venmo debit card just to see if it would work & it did! I looked in the app, so basically Venmo will take from your bank account in inclements of $10 even if your bank doesn’t have any money in it, which I love! But do not take a risk on it if you do not plan on getting paid within a day because then the money will be charged from you bank (WITH NO FEE best of all!) but if you don’t put the money to cover what Venmo took from your bank with in the next day then your bank will charge you fees of course, but I got paid that Thursday so my direct deposit hit before Venmo took it! So it was Perfect thank god I had “a borrow” in a since to get my lunch! Then paid back the before the money charged my bank account (paid for the items Tuesday night, then Venmo took the money out of my bank Thursday) 😊and (Knock on wood) I haven’t had any problems such as other reviewers on here! Thank God! Venmo is really great Believe it or not & I genuinely haven’t seen any fees what so ever like most prepaid cards/apps.Cece_WatsVersion: 8.16.2

Five stars ⭐️I’ve used Venmo since 2016. It’s always been a great service. It can be rather annoying if you change addresses and opening an account because they want extensive documentation - however, in the long run that just helps keep your identity in tact. They are part of PayPal, so you can be sure that you will get refunded if you receive an incorrect item (make sure to check out saying you’re using a vendor), and while I’ve never had this issue, I know plenty of people who have. They do not charge any fees to use their card at an atm. The only issue is they don’t seem to partner with atm’s/bank(s), so you’re subject to that machines fees. If you have a place (in my area there are free use atms provided by PNC Bank at the gas stations, “Sheetz”, I recommend checking your area to find something similar) that offers zero fee Atm machines, I recommend going there when possible. Still, only getting charged on one end rather than both, is helpful. I also use a well known app (it’s green $) that charges for on both sides, and I had some fraudulent purchases and it took quite awhile to get my money back. I also like that they offer the feature to hide your payments received and paid, if you don’t want people knowing who you’re sending money to. Give Venmo a try, you won’t be disappointed..LouladoozleVersion: 10.3.1

Overall Good Experiences for YearsMy identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my Venmo account, I am able to transfer funds from my bank account directly to my Venmo balance, then use my Venmo card until my new debit card arrives. It made transactions very convenient, and with Venmo rewards I was able to earn almost $5 back after using my Venmo card at Walgreens. That was pretty cool. I love the convenience of Venmo and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend Venmo and have been pleased with the app so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of Venmo’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not Venmo’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use this app and recommend it to others because of its convenience..Alfred LoverVersion: 8.13.1

Good app, with flawsI have a few notes: a) could you guys make this more secure? We are handling money after all. b) the social component is cool, and thank God you can make it private now, because to have your financial life aired out like that is quite strange. I can see my ex’s current spending and some days it just pisses me off. Get it? c) what’s up with all the advertising? I get it you guys have credit cards, but I don’t need another card, leave me alone! d) my biggest pet peeve with this, and also with PayPal is that anyone can turn around and dispute something they’ve paid even though it’s a legitimate transaction, then you’re the one left scrambling to figure out how to prove that the transaction was legitimate while your account is frozen and WITHOUT the money owed to you, all because some bitter person went ahead and filed a case for refund with their credit card company: SCAM ALERT! They got what they paid for, but still they went ahead and asked for their money back! e) somehow Venmo doesn’t know that I have their debit card, it baffles me. But I have it, it works, and they continue to sell me their debit card. Weirdos. Everything else is cool, it’s a very helpful tool and everyone and their mother (literally) is in there, so there isn’t really much of a choice: you gotta have it! Some people only use Venmo, and you can’t not pay back your half of dinner, let’s be honest, that would make you look really bad to your group of friends! LoL.GabrielRSRochaVersion: 9.27.0

⭐️⭐️⭐️⭐️⭐️Honestly I will only use in alone now prior to the other day I was on the E using cash app but now I see Venmo actually works to resolve problems for their customers Cash App was basically like there’s nothing we can do we’re ending the conversation bye. They didn’t say here is what we found out do you have any more questions I can help you Liz nothing like that very nasty basically like since we have no answers we’re gonna and the conversation here and that’s it and I just didn’t like the way they push me off and pushed me to the side as if I’mNothing but I do not recommend Cash App to anyone their customer service is the worst Venmo is the best Pay Pal’s second and Cash App is not even on the same category of them to Cash App will take your money and then they will not tell you who they charge the money to so you can call that person and dispute the charge no they’re gonna just push the charge on my account and not tell me anything more other than we’re gonna end this conversation byeThey they didn’t ask one time do you have any more questions is there anything no and unfortunately I have to stay with Cash App for a little bit longer but I will be converting over to no catch up soon once I get everything straightened out becauseHad no interest in helping to customers solve a problem.Maffew2I5Version: 9.7.0

Untrustworthy Vendor!On 5/25, I finished paying for a Vacation Package to Cancun, Mexico. When I got there, none of my services were actually booked. No driver from airport, no VIP passes to the event, no hotel, and no excursions. I was going on a group and someone else was coordinating so I didn’t think to ask for receipts for each item. During that time I was getting feedback from the fake vendor asking for additional money for different things that went along with what we all were supposed to be doing. Thee other people were aquatint’s I knew from previous job, I did know the vendor personally so there was a level of trust. But, once I got to Mexico and had to pay 5x the amount due to last minute hotel, and door prices for all my events I reached out to Venmo to at least dispute what I paid the other vendor through their mobile app. They quickly put in disputes for each payment, and I ended up getting every dime back. It was a constellation prize, but I’m happy I didn’t just lose $1100 to a person who was pretending to be a travel agent. Definitely, kept me updated throughout the process and the refund was automatically put into my account! Definitely feel a lot safer using Venmo for other services since they require proof that products and services were actually provided..ConsnceVersion: 9.24.0

Keep all your receipts they will not refund you for errorsBeen using Venmo for several years. I’ve had the debit card which is very convenient since transferring money to a checking account takes days. However I had a local homegoods store double charged me on 1 single transaction they had me put in my card and then said it didn’t go through… so I put in a second time and left.. 3 days later I saw I got charged 2x and since I had chose email receipt that I guess I deleted the store couldn’t fix it. Venmo had contact info for the store who agreed to pull the surveillance for them if necessary and after 2 wks they denied me the refund. I again gave them all the info and they credited my account asked for proof I paid with another method which i didn’t have because it was a computer error not a payment error … they took back the refund 5 days later. Which they said I would get 5 days notice for and I got no email. Also when every transaction goes through you get an email this transaction that was doubled I only received 1 email for the purchase. After much back and forth with homegoods tech dept they discovered it was Venmo’s error. We submitted that info to Venmo and now we’re 8 wks later they still have not responded. Ridiculous..FacelessfaeriesVersion: 9.4.1

HorribleI opened a Venmo account a few days ago and sent some money the same day. The website is clunky, counterintuitive, and had multiple options and offers that I absolutely do not need. The evening I opened the account I sent some money to a local service vendor. I saw him tonight and he indicated that he never got it. Looking at my account it shows that it was still pending even though it was sent three days ago. Tonight I just tried to transfer money from my bank into Venmo and three times it says there has been some problem and I should try again. Absolutely no explanation as to what the concern or issue might be. I am absolutely astounded to find out that PayPal apparently also runs Venmo. In my experience PayPal is smooth and easy and intuitive, very straightforward and easy to work with and understand. Venmo has just been nothing but a headache for me.I am likely going to cancel my account but then reluctantly will try to re-open another account with Venmo. Unfortunately it has penetrated the market to the extent that it’s hard to get by without Venmo right now. One additional small aside. The idea that you have to choose a privacy setting to keep your transfers hidden from the general public seems insane. It appears the default setting is for exposure of all transactions to the general public. Seriously?.Dan MeulenbergVersion: 9.16.0

Don’t make a mistake in this app!I sent my brother money through Venmo 18 days ago. He had not used the Venmo for a while. After I sent the money my brother informed me that he was not able to get into his Venmo account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to Venmo’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him. I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with Venmo anymore. And I am recommending my friends not to either..RNHCVersion: 8.5.1

So thankful!Venmo is the first place to actually approve me for an unsecured credit card! Now I’ve been able to get a couple of others! It’s super simple to figure out how to use it! From sending money, receiving money to paying for a purchase! I love how easy it is to pay on your credit card also! And it reports to the credit bureaus pretty much daily! So if you end up racking it up, make sure to pay a little on it here and there or to at least pay the minimum due by the due date and then your score will go up! I wouldn’t really max it out though unless you plan on paying on it real soon!!!! If it’s too high then it might affect your score! So try and take it a little easy! :) Oh and it did take around 14 points ISH when I applied. But it’s gone up since so I’m not really worried about it at all! I am very grateful for them!! If you think you can be responsible and ready to up your credit score…. Then this is definitely the one!! Self and Chime also helped my score. But this one is unsecured! :)) I’m not sure if it helped having just the regular card for a year that they first give you to transfer money between friends. But if it did then you might have to wait it out. It’s well worth it if that’s the case!.Laurie7176Version: 9.19.0

Unexpected Delays - No Course of ActionMore than once my account has been “frozen” by Venmo. It’s a period of time when your account and your funds in that account are not accessible. You’ll be asked for an image of your ID to be uploaded and then told to wait. Ironically, the purpose of this type of service is to be able to instantly transmit funds digitally, from anywhere you have a connection to the network/internet. So when you may need the service the most, and have done everything you as a user needs to do, Venmo may choose to freeze your account for review. Which means, you no longer have those funds in your bank account and you can’t use them through your Venmo account. So in my instance, when I’m trying to get funds to a family member in an emergency, and we’re talking a couple hundred bucks, it gets flagged and held at the most inopportune time. And of course, those funds are now out of my bank account so I’m not able to reroute them a different way to successfully get them to my family member in distress. And BTW, I entered those funds on Venmo buying some Cryptocurrency. Only to find out you’re not able to send or trade Crypto on Venmo. Completely useless! That won’t earn you many 5 star ratings..Unsatisfied W/ VenmoVersion: 9.4.0

Beware using this app!I used this app for a little while with very little issues until just recently. I need to transfer $800 worth from a friend you owed me money to my bank account. They paid via Venmo and now when I do the instant transfer to my bank account, Venmo will not allow the funds to transfer. When I spoke to a customer service rep they said to use the regular transfer option and stated that it would take 1-3 business days. All that is fine but the real kicker is they mentioned that the 1-3 business days are not guaranteed. There would be a chance that they would have to delay it further if necessary. They said they are not allowed to give a reason why the instant transfer won’t work nor why they wouldn’t be able to transfer the money past the 3 business days. When I asked if it was possible my money would be stuck in Venmo they were quiet and wouldn’t give me a direct response. Do NOT trust this app. Especially with large amounts of money. It was foolish of me to be inspired by small transactions to gain confidence in them with bigger transactions. My two cents is stick with Apple Pay or a regular bank account. If I did I wouldn’t be out over $800 in a few hours. DO NOT DOWNLOAD.ShahshnkVersion: 8.9.0

Reliable, User-friendly, & ConvenientI have yet to have any issues using this money transfer service. The app itself is simple to use & provides a convenient way to send & receive money between it’s users. Venmo not only provides independent contractors with an electronic avenue to be paid/reimbursed, it also provides users the ability to track their activity electronically & keep a paperless record of all of their transaction history. I use Venmo on a regular basis for both personal & professional reasons, it makes it easy for people, like myself, who don’t tend to carry cash. Whether it’s to pay a sitter last minute or make an impromptu purchase at a yard sale, I’ve been able to use Venmo in place of cash on multiple occasions, saving many trips to to the ATM. With the ability to instantly send & receive money, Venmo simplifies group spending by allowing a single person to make a purchase or cover a bill for the group as a whole rather than attempting to split the cost amongst multiple people. These are just a few of the benefits I’ve experienced as a Venmo user & I’d recommend this app to anyone looking to simplify their financial activities..DanilololololVersion: 8.25.2

Privacy issuesTransaction wise I have really had no problems with so far. I haven’t experienced a frozen account or deletion. My main question is what is the purpose of listing transactions for everyone to see. I may be able to hide mine but I can still see everyone else’s. That’s a privacy issue. Why even do that? What useful purpose is there to list people’s transaction. I think it’s a horrible feature and has no practical purpose. No one needs to know who paid who for what. It doesn’t make it better because amounts aren’t shown. None of the transaction should be shown. I would really like to hear the answer to this question. What is the purpose? I know I’m not alone with this line of thinking because I’ve had conversations with people about it. If it weren’t for a few people asking me to add the app I would never use it even though transactionally I’ve never had problems. I think this feature is a privacy issue and it’s not your place to put out there who I’m paying money to and for what. It doesn’t even sound like it should be legal. I’m sure it is since you do it but it doesn’t sound like it nor should it be. I think that entire part of the app should be removed. But I would like an answer. I’m so curious to know why this is a good idea..Dani.M.ORVersion: 9.4.1

Was good-they Dont support joint accountsThey were great. Until I was had to change my bank to my husbands because we’re married. I tried to add my bank account but it wouldn’t let me. I contacted Venmo they that since my husband already was connected to our checking I couldn’t. They only allow one Venmo per checking account. They said I would have to add my debit or credit card which they will take 1% for debit charges and 3% for credit. I use Venmo more than my husband so we decided I would link my Venmo to the checking account and he would link his account to our debit card. He deleted the checking account but it still wouldn’t let me link to checking. Contacted Venmo again and they said that even though he deleted the bank, he still is linked to the account until he calls them himself to “release” his account.. suspect. My husband is a marine so he isn’t home often. He was out in the field at the time so I had to wait til he was home. But when he gets off work, they’re customer service is closed. This has been so ridiculous. Does everyone else know that their bank account stays linked even after they delete it.. doesn’t seem very cool..UihhkmbsVersion: 7.29.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 10.8.0

Venmo Negative Reviews

Terrible Customer ServiceVenmo will not let me add my bank account. I have money in my venmo balance that is just chillen there that they won’t allow me to touch. I called customer support to see if i could add my bank acc manually but instead she froze my account and sent my info to an account specialist bc apparently she doesn’t have access to anything, she only answers questions. So now i can’t even send the money back to the sender and find my own way to get my money. Now she said i have to wait 7 days for them to review my photo id, why it takes 7 days to look at a picture i will never know. I lost $500 last year to venmo when this exact thing happened and i have a feeling i’m about to take another loss. If someone sends you money on venmo and your bank account is having trouble linking, DO NOT CALL AND ASK FOR HELP. They will not help, they will hinder you. I now do not have access to my paycheck until next month. They really screwed me over :( I absolutely hate venmo and would advise anyone who actually wants a money transferring service and not a money holding service to NOT USE VENMO, they will hold onto your money until it’s passed around to 15 representatives because apparently none of them have access to help anyone. What’s the point of customers service if you have no help to serve?!? DO NOT USE VENMO!!! My account has been frozen since December 2021, it’s July of 2022 and they are still holding my money from me. I don’t understand why i can’t have MY money..Lydia FioréVersion: 9.25.0

Once upon a time…Customer service is not an actual thing with this although there is someone or something that responds thru chat, they can’t or won’t help. Point: I was attempting to send payment, not aware of yet another update to app, and said payment went to the person 4x- instead of $7 , I was debited $28,over multiple days because my bank wouldn’t approve four $7 identical charges in 2 minutes. Upon seeing what was happening I contacted Customer Service at Venmo and was told that they could see the error, but I would have to get the payee to send the extra $21 back to me; I emailed the person who declined my request even with the explanation of why I was asking, as they knew I only owed them $7. So now, I am spending each day attempting to get these charges sent back to me thru my bank via dispute resolution and we all know how time consuming this nonsense is!! A week later, I am still trying to get my $$back and may not for months if ever. Apparently the app glitches Venmo has been prone to since I installed a few years ago just get charged to me, the customer, or leave me at the will of a person actually being honest and returning monies they are not due. I am done with this crap app, and I’ll use one of the services that actually work a greater percentage of the time. That, or I will just pay with CASH, so at least if there’s an error I can fix it immediately not over a 25 min ‘chat’ and 7 phone calls, and waiting for months to ‘maybe’ get my money back..Celia71Version: 9.23.0

Doesn’t keep up with today’s technological expectationsIf someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your Venmo account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your Venmo account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take Venmo so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig..Kayb3596Version: 8.24.0

Horrible Customer ServiceI would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. Venmo in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through Venmo froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, Venmo saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one..RNice00Version: 8.11.0

So frustratingI’ve used Venmo on and off for the past two years and there have been multiple issues: constant technical issues with certain banks that block you from adding an account, transfer delays, etc. The worst was when I got a $70 payment in June, and was not able to transfer it to my bank, so I contacted support and they said I was a “security concern” but could not elaborate. I waited for a follow up but never heard back so I emailed them. Maybe a week later they told me the same thing but provided no solution once again. Then I tried to send a ticket but they immediately closed it. It took another two weeks to get an email requesting a bunch of verification, I submitted them, next day they told me they didn’t accept my image format and added a request for not only my ID, but a SELFIE of me and my ID. Which is just weird?? I submitted it anyways because I just wanted my money. Took another month to respond. They then told me to change my password and reply and that I would then be able to transfer the funds out but not do anything else per their “security concern policies” or whatever. I quickly changed my password and let them know. Now mid-September and still haven’t received a response. I still can’t transfer my money out. This is literally the worst service I’ve ever seen. And I’m still trying to figure out how a 19 year old college student getting babysitting money could possibly be a security threat. Pls just give me my money venmo😭.LampbearVersion: 9.29.0

Customer Support Has No Clue What’s Going OnI’ve been using Venmo for quite a while now, and for the longest time I would have given it a 4 star rating, it’s a bit buggy sometimes and they hold onto your money for much longer than a typical bank transfer takes, but generally I didn’t have much of an issue with the app. However, that changed as soon as I DID have an issue and needed to reach out to customer service. Just be warned if you have to reach out to customer support for anything other than a replacement card, they don’t give their support reps more info than they have already given you. From what I’ve gathered, reaching out to support means they’ll just be giving you guess-work information based off the information you already have. This isn’t the support reps fault, but it does show Venmo has a complete lack of care for not only their users, but for their employees trying to provide customer service, no one has been set up for success here. If I could stop using Venmo I would, it seems to me that they care more about holding onto your money for 3-5 (almost always 5) days, not giving you any real information as to why, and letting their staff receive all the consequences and it shows. When I have a problem with my account I want to speak with someone who can give me real answers and Venmo just doesn’t have that. I’m not looking for someone to rephrase the information I already have, I’m looking for help. Do better Venmo..Rae AlexisVersion: 9.8.1

Poor Service and Potential ScamOriginally I downloaded the app to receive the $10 fee , the app was downloaded 6/5. The incentive was valid through 6/23. Of course many people would sign up, after signing up I waited two weeks to see anything. Yet to no avail I received nothing, I went on Twitter to see if my tweets to customer service and to Venmo went through; which they did. Going through I saw many people tagging them and I didn’t see anything of mine . Though people were receiving the $10 dollars. Upon attempt to reach out I got nothing only able to see that I have made an account but received nothing. Customer service is terrible no matter the method there’s no answer only them helping other people. I work in customer service so I understand high volume demands and service when there’s an incentive, but this is ridiculous. They falsely advertise their $10 dollars only to have people download it, it’s one thing if it was a late registration but this was in the beginning of June and it’s currently over and I haven’t received anything..nothing. At first I thought it was high volume but now it’s pure laziness as they deliberately ignore me. Then to my surprise they are selective with who they are helping. I would say one star but in reality it’s a zero. It’s been a month and then can’t deliver their stuff on time. It’s one thing if you are trying but actively waiting a month for something I deleted the app and account in pure disappointment..TheExploristChicaVersion: 8.24.0

They lie to youI have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my Venmo account. If you have used this app before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check Venmo and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people. Don’t EVER put money in your Venmo account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it..AlanaalexisVersion: 7.47.1

Wish I could give zero starsI have money that was sent to me for bills on my Venmo and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of this app. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using this app ever again..BreiannmavraedisVersion: 7.37.0

Not a fan - not a great app for business ownersReported to Apple. What a scam! I’m leaving a 1 star review… and it auto-populates and posts as a 5 star. And then doesn’t post! Not a great app for business owners, at least not for me. Loaded the app at the request of a client; fees were typical. I had to wait two days until a weekday to authenticate my business account. Authentication (email) kept opening the app and with no further instructions. My account was frozen without explanation. The bot-based chat only refers you to links that in my case solved nothing. Spent several days trying to in-freeze my account. No explanation was given. Customer service is done by email by the developers’ design. No exceptions. Terrible! In my case thousands of dollars were tied up in business account, so if you need immediate attention this not a good system. First email from “Jorge” was a copy paste and the only usable info was that another team needed to work on my account and that it would it be 24-48 hours. Imagine telling your employees on the day they expect to get paid that it would be 24-48, and then another 3 days for the money to transfer before you write them a check. Got another canned letter from “Greg” saying that they had lifted restrictions, but without explanation or how to prevent in the future. If it works for you that’s great! The 4.9 stars, after reading some, left me scratching my head. Hope that helps both users and Venmo..PastormlgVersion: 9.3.0

Usability is terribleI never write app reviews but I feel so strongly that the venmo app is the worst app ever, and due to one of the recent changes, I had to come write a review. Using the venmo app is one of the most frustrating experiences ever and the fact that completing very very basic actions (ie. requesting money, viewing outstanding requests, cancelling requests, sending money) is extremely difficult is so whack. Coming from someone who works in developing software, I cannot believe whoever runs this app won’t prioritize basic usability and functionality. The app wont send money without crashing. The venmo team keeps adding all these pointless features while failing to even make the #1 task users take a seamless experience. The redesigns are so random and weird and do not make the app any better. They come with zero instructions on how to use the new interface. The button to view and cancel requests is randomly gone, and there are no instructions on how to now find them. If you’re going to change or remove a very important button, please tell me where I can find it. On top of that, I went to the venmo help center to try to find where I can view my requests and there are no articles. I would choose literally any other money transfer app over venmo in a heartbeat if it weren’t for the fact that most of my friends and family use it. If you work for venmo, I hope you read this review and feel dumb..Pop galore fanVersion: 9.17.0

Terrible ExperienceIf you think this app is best it’s not! they wouldn’t let me touch my money and when i contacted them they all stated the same thing literally THE SAME THING. if you work for a company and you can’t fully see why a customer account is being declined, then it’s not a company! all of my Christmas money was on my account to finish up Christmas shopping! and i wasn’t able to buy anything for Christmas! and i won’t be receiving any money till 28th! so very disappointed this was my first time using and i went through the whole verification process got myself verified and not to mention my name on my account on venmo and my regions bank card were the same, even contacted my bank to see why it was declining and my bank stated there was nothing wrong with my account at all! SO WHY ARE THEY HOLDING MY MONEY! contacted them on christmas eve, and i was told i could deposit after 2-3 hours of waiting guess what it still didn’t work! now guess who’s left without a paycheck or any money! well you guessed right me! and again they still told me to do a standard cash out and again i’m waiting till the 28th, i only used this account for my job bc it had snowed and nobody could get anywhere! never AGAIN WILL I EVEN TELL ANYONE TO USE THIS APP!!!! very difficult and they have no control over anything not even their system as my grandmother would say that’s a corrupt business. Have a nice day you careless ppl!.YouwillremembermeVersion: 10.5.1

I feel sorry for people who work for VenmoIf your having issues never chat with them in there text info they will have you on hold forever reviewing your issue an not have any authority over the matter, if you call there super friendly but also have no real authority other then help you look at your account an explain things because your obviously to dumb to understand the app. I opened an account to pay someone payment couldn’t pay them so I added money on my personal account then it said it need 3-5 days to show. The person couldn’t wait that long so I paid using another service then called Venmo because the texting system is useless told them what happened an they told me if I closed my account it will go right back into my bank account so I did an well needless to say it never made it been 2 months no money in my account I called back they helped me make a claim an now it’s another month an no help. If you use this app when you open it you need to verify who you are with a driver’s license an then you can have full access to there app. Found that out from the person on the phone all of this would have been avoided if I would have called an given them that in the first place. I can’t imagine the customer complaints here when the poor workers have no ability other then to talk to you about your transaction. I don’t believe they have this many stars..KnotthappyvenmoVersion: 9.20.0

Treated me like a criminalI rarely use Venmo only for small things usually, however one day after a larger transaction my Venmo account was frozen. I received an email from Venmo letting me know it was frozen but not why. I emailed them to ask because apparently that’s the only way you can communicate with them. I received an email that said someone would get back with me in 6-8 days. So 6-8 days later someone messaged me and said that due to suspicious activity and their inquiry into that activity I had been permanently deleted, but due to security reasons they cannot tell me what it was that I did wrong… I’m sorry, you can’t tell me what u did wrong?!?! I was unaware that my little life was such a security threat to Venmo and if I knew what it was I did wrong I guess the whole company would fall. Venmo made me feel like I was some sort of criminal. Luckily I was able to transfer my balance before I was deleted. Don’t know what would have happened to my money if I hadn’t. So beware of your transactions because apparently you can be a criminal too and I hope you can get your money back! Now they won’t even let me send a 1 star review it keeps making me pick a nickname and says they are all taken no mattter what I put in… so I will try to give it two stars if your reading this I guess it worked. But really I would give it negative stars if possible..TracyRobersonVersion: 8.22.0

Venmo is a horrible companyThere are so many issues with Venmo it’s completely ridiculous. Their app is a complete joke. Every transaction I’ve ever done has had issues. Basically you get a generic error that says it’s your bank that’s the problem and that they are rejecting the payment. Which is completely untrue. That happens like 20 times and then randomly on that 21st time it goes through an hour or two later. The customer service is the worst I’ve ever seen. They deactivate accounts without giving a reason or even attempting to contact the account holder first. They just deactivate the account and say we are not going to give you a reason (claiming that this is to protect their other users because knowing why is somehow a security risk). They don’t even let you respond. “If you have any questions on this decision, this matter is closed and we can’t help you”. All the funds in the account they put under hold and you will likely never see them again. They are basically a bunch of thieves taking money from good people who made valid transactions that they deem invalid for their own made up reasons that they don’t want to share. When they see an opportunity, they cash in. I could keep going on with their bad business practices but my advice to anyone is just stay away. I personally wish I had never used their service, if you can use something else. Unless of course you like throwing your money in the trash or burning it..Kevin.ChristopherVersion: 7.46.0

Frustrated and Disappointed 👎I have had three venmo accounts and all of them had been shut down without any explanation. I use this app as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. Venmo makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services. The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything? What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of Venmo..Alexiam.kVersion: 7.36.0

Venmo gave me a card but my money is frozenVenmo is not a very good source for ur online banking! They make it near to impossible to get your funds. 2 transfer anything or even linking ur bank account! They don’t have a problem taking your money! They have now had my money which is only $10 for almost a month! I still have not heard from them and when I spoke with them they said that the problem will be resolved or an explanation as to why this has happened! Thank goodness that all I deposited was just that $10 and actually that was a friend that paid for my gas well actually I paid doubleI for that gas! If u are considering getting Venmo, search other resources because this is not the right decision for u or anyone! Well Venmo, y’all are forcing me to do this because y’all flat out refuse to give me my money or reach out and touch someone! Y’all like hands across America! What ever happened to the customer is always right? You had no right doing what u did and you even got my bank account here at home locked up and I’m in the middle of a Mortgage transfer! So I WANT TO EXPRESS MY GRATITUDE TO YALL! I want my money, I am getting an Attorney and I am contacting the Better business bureau come Monday morning yall have had ample enough time! Now if u don’tKnow how to run a business you might as well go ahead and shut shop and clearly that is exactly what is going on in this case God bless you and have a great day SHAWN HARRIS.Stevie Ray StockstillVersion: 9.24.0

The worseI’ve been using Venmo for close to three years now, and I’ve had two major incidents with them. My account was compromised and someone else was able to access my funds and added their phone number about two years ago, after we got that worked out. Currently today I basically am being told that I cannot access the money that I have in my account because of something on their end not being able to transfer my funds to my other accounts when I use the same account to transfer money from the same Venmo account multiple times over the course of three years. I was on the phone with a representative more than two times this morning had to be put on hold and consul to be put through automated system he can’t really speak to anyone directly until you Google their number. Then when I get on the phone with the representative she left at my issue like it’s funny, I have money that I cannot access in my Venmo account. During this Covid pandemic thing should not be taken for granted and customer service should not be that difficult to get to especially when you’re trying to access your phone so to be left out over the phone was not cool! Whenever I get over this issue I will never use Venmo again and I would never recommend any of my friends or family to use the service seriously do not use Venmo they don’t care about your issues..CuppacoVersion: 8.22.0

Refused to Get Me My Money BackVenmo has no good system in place for fixing scenarios where you accidentally send a payment to the wrong user. When I did this I immediately commented on the payment to the wrong user explaining the situation and asking for my money back. I also sent a money request to the user I incorrectly paid explaining the situation again and asking for my money back. The user took a while to respond and when they finally declined my request for my money back I immediately contacted Venmo support about the situation. Instead of starting with saying there was nothing they could do since too much time had passed since the incorrect payment was sent, support wasted my time over numerous days requesting extra information, requesting information again that I had already provided, and finally acknowledging that I had proven the payment went to the wrong person but there was absolutely nothing they could do about it. Instead of telling me that obvious response immediately they sent me down a rabbit hole and wasted my time first. They acknowledged that the user wrongly kept money that was not theirs and yet they refused to do anything about it. Even if I didn’t get my money back they should have at least suspended or removed the account of the user who abused the situation, but instead Venmo did nothing. Don’t waste your time and money on this app, they will do nothing to protect their customers from bad users..Kag07Version: 8.12.1

Cash app rating of appI hate to do this but the fact is Venmo has been a great cash app for going on 4 years I’ve had my acct for. I’ve never had any problems, no fraudulent activity and still none. But, just recently I played the “middleman” for payment of rendered service done on a vehicle from my father. Everything monetary was fine upon payment day. Transferred money when Service was complete by my father. About 30 days after, my acct is Frozen, with a now negative total of 500$ which I owe to Venmo because they chargeback money that has been paid to me. While the customer can say 30 days after paying me, I don’t recognize this charge and she needs her money back is a big loop hole if I ever heard one. I gave proof in all honesty of the situation. And now I have to wait up to 75 days for an investigation that is self explanatory. She paid me, proof thru the transfer between our Venmo accts, and a whole 30 days later, she gets to say I don’t recognize this charge from her acct to me, and Venmo goes ok, here’s your money back and we’ll charge him/me????? please make it make sense. Well, I’ll just have to wait for their response now about 3weeks in just waiting. I’m so upset on how this could happen. And this is why I have to rate 1 star. This inconvenience is going to make me delete my accts with Venmo, and I just loved the app, but when this thing happens and the process is very lengthy to get any results..SkottySteezeVersion: 9.31.0

Worst customer serviceIf I could give 0 stars I would. A client paid me thru my biz account which I’ve been paid thru before from other clients without issue. For some reason, I was sent an email asking me to click a button saying to “accept money” super fishy so I contacted my client who said she indeed sent me money there but it was not showing up in my acct. I then contacted Venmo to tell them what had happened and if I should click the “accept money” button which they confirmed was ok to do. No money appeared in my account. When I relayed this to Venmo support they said it was because my email address was not verified. I told them this hadn’t been an issue before as I’ve been paid thru this account before without issue. Still, I followed their multi step instructions to verify my email and nothing. I was passed to 4 different agents with the same instructions and no resolution. I have an email chain of at least 20 messages going back and forth. I finally took matters into my own hands and contacted my client to cancel her payment and pay me thru my personal acct which she did and I was finally able to receive my funds. I was spoken to condescendingly at one point with the agent telling me to read their instructions “carefully” after I had repeated all the steps back to them and then confirmed it was correct. It wasn’t. Due to inept customer support, I am closing my biz and personal acct..Jlavie123Version: 10.8.0

Payment Racism? I think so.I sent a payment to my boyfriend to pay back for a dinner we split and our water bill. Because I referenced the name of the restaurant “Shiraz” in my payment so he would know why I paid extra, the payment has now been flagged. As someone who has been using Venmo for years, I am appalled. How is the payment for a restaurant flagged? Is this because it has a Persian name? This sounds a lot like racism to me. You need to do better. Many people rely on this service to pay for goods, send money to friends or family in need, split bills, etc. and do you think or expect that all will have White or American captions for their payments? I would guess most send payment reasoning in other languages. So if you are unable to dictate that Shiraz may be for something beyond the small amount of knowledge one system has, how are you able to “monitor” in other languages. My guess is that you’re flagging those more often than I will ever know simply based on language barriers alone. Beyond that, why is a payment being flagged to someone on my friend list that I have paid back and forth for over a year? You would think a money servicing company would have better technology to track it. I expect my payment to go through quickly with the Google search of the restaurant name that I provided since your “support” apparently was unable to do that themselves..EmilyBarnettVersion: 9.11.0

Venmo is LITERALLY the worst!!!When I first started using Venmo a year ago, I had zero problems. Friends and family would send me money and I would use “instant transfer” to my bank account since that was the quickest way to send money and I would receive it with NO ISSUES! All of sudden I am getting problems with the instant transfer. I have contacted Venmo myself and let them know the situation thinking they could fix the problem since it’s on them, but they are just useless and they offered me a “better solution” to the problem which was waiting 2-3 business days for the money to be sended to my bank account. HAHAHA NO. So apparently now their system is “declining” my instant transfer funds and there is nothing they can do about it. How could you not do something about this!? It’s your company declining my transfer! If anything YOU SHOULD BE THE ONE TO FIX THIS. All I am trying to do send MY MONEY that I need to in my bank account, and yet I can’t touch it. This is absolutely ridiculous. This isn’t the first time this has happened to me with the instant transfer fund, but now that this is happened to me a second time, I am done. After I figure out a way to get all the money onto my bank account, I am deactivating Venmo. I will never use Venmo again. If you read this, please don’t waste your time on Venmo, because like they told me, there is nothing they can do about it. I am extremely disappointed and upset. Goodbye Venmo. 👎🏼.Jules JimenezVersion: 7.41.1

Little to basically no support with customer serviceI used to be a long time user because it really made transferring money easy. As a freelance designer it made things easy with my clients when it came to payment or changes. I even eventually convinced all of my friends to get it for like food and drink transactions whenever we go out. After years and years of support I suddenly lost all functions to my account and when I looked through my emails and my contacted support the only answer was I broken some form of user agreement which I read through but was unable to figure out what since I only use it for work related and with my friends. When I contacted support I got some of the rudest people and some who would tell me to write or go to their main headquarters to get an appeal so I can figure out just what terms I broken. It happened all so suddenly it was basically “we no longer what you on your platform but please continue to support us” and that just left such a bitter taste. I used to heavily support venmo but now I can’t even use the app that I got all my friends on. I had to slowly convince them to switch to cash app or zelle because I had no way to pay them back anymore. If anything goes wrong with your account don’t expect them to give a dime to help you. You could be supporting them all you want for years and suddenly they no longer care..VenntixVersion: 9.20.0

Was best cash app untilI had a problem with my ATM withdrawal. Not having any transactions for over 24 hours, when I went to the ATM it declined me even though there was more than enough money in there. Thinking it will be a simple fix ended up being a 24 hour headache with still no resolution, And my money on able to be withdrawn or even used for purchases. Went from the best app to the worst app in one day! The funny part of all this headache, every time I called they said there is no holds or locks on your account everything looks fine. Something you must’ve done at the ATM cause the computer to decline it. They couldn’t clear anything in the system and the best suggestion was wait a few hours and try again. After trying again and again, and calling them again and again. I was still on able to withdraw from the ATM. They don’t know why I was being blocked and said there is no hold on my account. I said to them if I can’t withdraw from an ATM I guess there’s no point of me having the Venmo account and I should just cancel it. Their response was yes I agree that would probably make sense if you’re an able to use it. Never in my life have I heard a company tell you to cancel them. And that was from not only 1, but 2 people. 1 of them being a manager. And the crazy part of it all is still no one can override the computer that’s blocking me from using my ATM card. So needless to say I’m done with Venmo.DklstVersion: 7.43.0

Frozen account??!!Normally I am very happy with Venmo, I have an account with Bank of America but still do the majority of my banking through Venmo. However, a recent issue has tainted my opinion of some of their processes and lack of a sense of urgency. I was attempting to transfer money to someone and it declined saying my account was frozen?? WTH!? I contacted support and was told that they had sent an email asking for a copy of my ID and because I hadn’t responded they froze the account. If I had responded with the requested information, I would have received instructions on how to unfreeze it. First of all, I never received an email. While chatting with the agent, I provided the information but still no access. They told me that the Acct specialist would be notified and they would contact me with further instructions and that this could take close to 2 weeks. WTH?! I use this account regularly and having no access to my money!! This is unacceptable customer service, actually I wouldn’t consider it service at all. There was no sense of urgency what-so-ever! At this point, I’m still waiting to hear back and won’t be holding my breath. If they can randomly freeze your account without any warning at all, that isn’t the way I prefer to bank. Seriously considering closing the account and moving to another banking service..Toots116Version: 10.3.0

Account owners should have more control over moving their own money from account to accountIt’s unfortunate and unclear really why it is not a permanent service to provide to your verified customers… I have had to utilize my Venmo account a couple different ways and for different reasons mainly whenever one of my traditional bank accounts have needed new cards issued for various different reasons like lost cards or fraudulent activity or theft… I need access to my money and I don’t have time to go withdraw it and this day and age some banks won’t even talk to you unless you have your physical card active and on your person so how can I possibly provide that if they are automatically deactivating my card until I can find the time to wait on hold all day in order to verify my transactions? Venmo was offering me a great service and favor by having the instant transfer from my checking account for a limited time for whatever reason perhaps I was a guinea pig but either way I was thankful and quite upset that I don’t have it available to me anymore and I have zero idea why but I do know that every verified legitimate customer should have that service available to them after all it’s a back up card in my eyes and it worked beautifully when I had all the necessary features enabled to use it as such….Kenna123654Version: 10.5.1

SCAMMERS -Watch out for scammersI have to rate it 1 star as it doesn’t protect smaller business trying to get started. I don’t usually leave ratings but I used to love and use Venmo a lot until recently. Long story short I started selling stuff and used Venmo as a means of receiving money, but recently got scammed by someone after payment and them receiving goods. Few weeks later Venmo takes away stored finds with notification and few days after that, emails me stating that they are trying to dispute a chargeback as the costumer reported to their bank that they did not make transaction. After trying several times to get a hold of someone which I was never able to do. I filled out all information to dispute the dispute providing information regarding conversation about transaction, proof that they made transaction and everything. Someone emailed back stating that I would have to wait months to receive an update. Couldn’t use Venmo that’s entire time while I was attempting to receive additional funds from a past payout. After 2 months of waiting with no answer, I am still expected to pay out the person in order to unlock my account. Another few weeks go by and I get an email stating that Venmo is siding with the customer despite all evidence I provided. Watch out for scammers and keep receipts of everything and conversations of transactions, not that it’ll help..Am an iPod userVersion: 9.29.0

Terrible SecurityHad absolutely no problems with venmo for the longest time and absolutely loved it. However I recently had my account hacked and the representative I spoke to basically told me that anyone with access to your email has free access to your venmo and can change the settings simply by email. They don’t check to see what device, phone number, or IP address the person is logging in from they just assume it’s you. Thankfully Venmo’s payment disputes was quick and resolved the case in my favor. Unfortunately instead of actually giving me my money back they simply gave me a venmo credit which can’t be transferred into my bank account like the payment that was stolen from me and despite settling the dispute in my favor they continue to keep my account frozen. Better security needs to be put in place, maybe 2 factor authentication, instead of just an email. They also need to own up to their mistakes and actually refund you when you get screwed by their weak security as opposed to giving you a credit. I don’t even want to use this app anymore for fear of my account getting hacked again, but I’m forced to because I have to spend the venmo credit in my account otherwise it’s like I never got the money back anyways. Although it doesn’t really matter though since I can’t make any payments anyways because my account is still frozen..GroupMeSuxVersion: 9.3.0

Garbage serviceFor some mystery reason my account has been flagged for a violation (this is coming from PayPal) with zero explanation or even any transaction specifica of how I supposedly violated any of your policies…but I have to take your word for it that you didn’t make some mistake etc and now I can NEVER USE this or PayPal again. No big deal I can use others but the point is that the way you have handled this is absolutely absurd. Makes no sense why you would not indicate to me at the very least what transactions were flagged as violations to be able to validate the decision to permanently ban me. TERRIBLE TERRIBLE BUSINESS PRACTICE. And to think Thai is likely all because of some unauthorized activity which you are supposed to provide support for and actually have done but despite acknowledging the dispute and refunding my money, you STILL have kept the permanent ban in place? The worst customer service ever, but no surprise really considering I was a victim of fraud in another PayPal transaction earlier in the year and it took me screaming about it on Facebook to actually get sometime to even bother to look into it and eventually get the issue resolved. Terrible business practice and I hope the new world order that is coming out a you out of business. You don’t deserve business if this is how you treat customers that have been with you for well over a decade. Garbage!.Darth FellatorVersion: 10.5.1

The absolute worst customer support when you need it mostIf you have an issue and need help you will regret using Venmo. Working with them has been the worst customer service experience in my life and I work in client service and really try to see the good in everyone. When my case with Venmo involving over $1,000 was finally resolved - after grueling, endless communication with Venmo’s team, mostly one-way, resulting in auto- responses from them and beyond frustrating redirection to email their team when calling, I vowed never to use Venmo again. Once my case was finally resolved by Venmo I was so happy to be able to be done with them! Yet the problem continues because Venmo will not allow me to close my account due to a technical glitch in their software still showing an open case. It’s been 2 months since my case has been closed and they keep telling me that engineers are working on this- for 2 months?? Last I was told they were elevating this case and I would be reached out to, but nobody has reached out. Its now been 2 months and all I want to do is close my account. If any scams or issues come up, I feel way more comfortable going directly through my bank or using Zelle. Venmo will not have your back or even provide adequate customer service if you ever need them. I do not recommend using Venmo if you have the option..Mimi7767Version: 10.3.0

Worst customer service ever. ZERO STARSUPDATE: January 2021 - They froze my account again. They emailed me to verify my identity at 5 pm because I was busy and didn’t respond by midnight the same day they locked my account. Absolutely ridiculous!!! Not even 12 hours to allow a response!!! Now I have to go through the hassle of waiting for a certain representative to email me. A chat agent couldn’t assist. Last time this happened it took 5 days to get the issue resolved. July 2020 - They froze my account when I applied for the debit card. I only get mail via a PO Box due to living in a small town. No luck with their customer service. They just keep saying they will escalate the issue and it will take 2-3 business days. I’m already past that. I’ve never had this much trouble. They’re owned by PayPal. I’ve had a PayPal account for over 8 years with my PO Box and the same information and they didn’t throw such a fit. They needed my address to mail the debit card. My only mailing address is a PO Box because that’s the only way we get mail in the small town where I live. I even sent them copies of my ID, bank statements and bills with my physical address that get mailed to my PO Box. Proving my identity. Venmo will not for any reason send a debit card to a PO Box. But all my other banks and credit card companies have no issue with it. It’s ridiculous..CelestialDobleVersion: 9.11.0

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