Capital One Mobile Customer ServiceCapital One

Capital One Mobile Customer Service

  1. Capital One Mobile Customer Service
  2. Capital One Mobile App Comments & Reviews (2024)
  3. Capital One Mobile iPhone Images
  4. Capital One Mobile iPad Images

What’s on the Capital One Mobile app? All of your accounts, and so much more.

Whether you’re out in the world or feeling right at home, you can manage your money with ease:
- View balances and export statements
- Pay bills and take care of loans
- Check in on your credit with CreditWise
- Activate a credit or debit card when you need it
- Redeem rewards on the go
- Send and receive money with friends and family using Zelle®

With the Capital One Mobile app, you can ...
- Stay informed when you enable alerts and purchase notifications
- See everything that happens on your card with detailed transactions
- Instantly lock your credit or debit card from anywhere
- Get answers from Eno, your Capital One assistant

Download the app for better banking with Capital One.

Internet access is needed to use the mobile app. Check with your Internet service provider for details of specific fees and charges. Service outages may occur. Capital One customers are responsible for regularly checking their account statements. Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received. CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies. Features may not be available to all customers. Actual experiences may differ from those depicted. Additional terms and limitations apply.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. To read about the Terms of your download, check out the End User License Agreement.

Capital One Mobile App Comments & Reviews

Capital One Mobile Positive Reviews

So very disappointed I’m Capital One.I opened an account with Capital One in December of 2019 to rebuild my credit and I have never been late to this day. Not even during a very hard time during the Pandemic, I still managed to make on time payments. I opened a quick silver account in September as an effort to have more revolving credit and try to help my credit more. I had an issue with my bank and it caused apayments that I made to both of my Capital One accounts to be returned. The bank situation was resolved and My payments to both accounts were immediately paid. Capital One sent me an email alerting me that the payments were returned and asked me Covid was causing me to have financial hardship and asked me if I needed help. I didn’t need help, the issue with my bank was resolved and I immediately made the payment to both my accounts still not causing me to be late on payments. I learn a couple of days later that my accounts were both being closed for FRAUD!! How do you commit fraud on accounts that you make payments on monthly for almost 2 years. One hurts me the most in this situation is that I’ve worked so hard to build my credit and Capital One just closes both of my accounts after sending me an email asking me if I need help. Capital One closing these accounts has set me back and now I probably can’t buy a house. I’m so devastated! WHY SEND AN EMAIL ASKING YOUR CUSTOMER IF THEY NEED HELP WHEN YOU DONT REALLY MEAN IT AND YOU HURT THEM INSTEAD OF HELPING THEM!!!!.Version: 5.89.0

Need huge improvements on the app for notifications etc...For example: I would love to see notifications for my debit card on the app... that would be super helpful to see your spending of any amount of money. So all information regarding your debit card is important too. You can only get texts which helps too, but if you can have texts+notifications all that working at the same time that could be better. I’m pretty sure that we need that on direct deposit account holders too! I can tell that CO credit cards works way more informative, but other bank service apps has the ability to see notifications for debit card spending already. I mean why not have developers/engineers take a look at the benefits and the full potential of this app... Just revamp this app use your skills think big... invest on your product/app/services to get it fixed at its fullest UI customer service, tools, options plus content. Capital One hasn’t been very successful with these updates.... so keep an eye on these issues/suggestions think about this! Be the best bank app ever... don’t wait for weeks or even complete months to improve it. Remember when it comes down to $$$ anything really matters!.Version: 5.69.0

Almost got that 5I’ve been using the app for many years and love that it keeps track of all my credit cards and car payments. I like knowing how much credit I have available in case of emergencies. My only quarrel with the app is on the car payment side. I took a month off during the beginning of Covid and that payment was just tacked onto the end of my loan. For many months and possibly a year I was overpaying my monthly loan amount thinking that would bring down the extra amount I owed at the end but that total kept getting bigger. What the app really fails to show the user is the principal balance you have to pay monthly to make up for that lost month. I had noticed this many months back and called about this issue and the person that handled my call fixed the issue with that balance for me but never explained that I needed to pay that principal on the app. I get that I should be more cognizant of my bills and such but maybe instead of having that option well below the payment option have it above or before finalizing payment the app asks the user if they would like to pay on that. I’m sure I’m not the only user that’s had this issue either. After writing this I’m almost considering removing another star but I won’t because I still really like the app. It’s so very convenient and almost user friendly lol.Version: 5.120.1

Very good companyI have used Cap1 for roughly 15-16 yrs . I swapped when HSBC initially took over the market. I wished I would have done it sooner. Yes, I’ve been late and I’ve also had to shutdown cards due to the never ending economic situation and do payments to get them paid off. With absolutely no push back from Cap1, I’ve reopened cards after their payoff from shutdown. They have always worked with me and I also had my spouse get a Cap1 card as well. I’ve had items stop payment and also had refunds done with no issue…even including scammers. To be honest, I’ve had to use Cap1 at times to make ends meet. I know that’s not what CC cards are for and no, there was no frivolous spending…when fuel, rent (at that time), groceries etc cost double their cost and your work slows way down you need help and they’ve been there for me more than family and worked with me every-time. I’ve never had any issues with Cap1 at all. I’m a naturally skeptical person, but this company has proved to me over and over again that they are actually there for you. If there was any company to choose to back, it is this company. Cheesy commercials aside (lol), they truly are great. So from my family to Cap1 family, thank you..Version: 5.106.0

Good app but quirky lately (UPDATED)I’ve been using this app for years and prefer it over competitor’s offerings. I like that notifications can be configured and received for every transaction. However within the past week or so, these notifications have been arriving very late — like many hours after the transaction has occurred. E.g. if my wife makes a purchase in the morning on her card I won’t see the transaction notification until the afternoon and I have to ask her if that was a legitimate transaction or not. It’s not very helpful, please look into why these delays are occurring. EDIT: reduced from 5 stars to 2 stars because the delays in the purchase notifications have gotten absurd. I have iOS and SMS notifications enabled for purchases and both have been arriving OVER TWLEVE HOURS AFTER the actual purchase time. This is plainly ridiculous. Please fix! EDIT2 (14Jan2020): OK back to five stars for now! The notifications issue seems to have been resolved as the “Instant Purchase Notifications” are back to being “instant”. Overall I have no qualms about this app as it’s easy to use for the few basic things I need it to do, with the notifications thing being at the top of the list. Thank you for the fix!.Version: 5.75.2

Never a problemSo I’ve had my capital one secured card for about a year. This was and is my first credit card even though secured it and capital one did and has done everything they SAID and SAY they will do. I never had credit before this and with in 4 months the card I was denied (credit one) all of a sudden now I’m pre approved. Lol. Anyways I called capital one to see how long before I could get a increase without having to put anymore of my money on it because it was secured and they said no. We’re going to see if we can get you approved on a unsecured card. 2 days later that’s what they did. I had such a hard time even getting a company to say they would do a secured card before I decided to try capital one. They were going to be the last try. From the beginning it’s never been a problem. There easy to work with, there customer service is always trying to make it easy no matter what the issue. And they don’t put you on hold 10 times for “just a moment” that ends up being 20 min. I recommend them to every and anyone wether you need to build credit or just need a new card. There the way to go..Version: 5.118.1

Lacks personal touchI’ve been a customer for 14+ years and had been very satisfied with the service. EXCEPT if you need to speak to someone. I walked into the bank on Ryan Street in Lake Charles to open a new acct. This would be a second account to keep my insurance proceeds (Hurricane Laura ) and spending separate from my household acct. I was rudely told that EVERYTHING is now digital, and I would have to open an acct. on an IPad. I told her I didn’t have an IPad and I lost my computer in the hurricane. She just kinda shrugged and dismissed me to move on to the next customer. No help whatsoever. I was so upset I felt like opening my accounts at another bank. I also needed to change my address and order checks. I don’t see any of that on the website. I normally bank at the Country Club Branch (closed ) where the employees there have always been helpful and polite. All of the desks where employees are usually sitting there and willing to help, are now empty. I believe you have lost a lot of older people (they have a lot of money) by not having anyone available to assist them. A friend (age 75) went in to open a 100K CD. Of course he was told he would have to do it himself, so he left and deposited in another bank. Your bank employee told him which bank to go to... that was helpful..Version: 5.75.1

E-Bills Don’t show accurate statusThe app is generally great with two exceptions (and I can’t find a way to DM these complaints/suggestions) 1. E-bills are useless on the app. The app always indicates 0.00 is due on my e-bills. to see what may be due...even when a bill is overdue. At the exact same time, the website (or Safari) view will show an actual amount due and red warning that the bill is overdue. It has been like this for years. I can’t believe they haven’t fixed this yet. It’s very misleading and caused me to miss bills because I thought the weren’t due yet. (Lazy, yes. But I came to rely on my other online bank with which I also have e-bills because they display my bill status correctly) 2. In older versions of the app I could see many months of historical transactions. Now it’s very limited and sometime you need to look for something older than one month. CapOne - your are my third bank on these accounts and I’ve gone through NetBank (which had great online bill pay (pre apps), to ING which would not support e-bills at all at first and forced me to another bank for e-bills, and now to you. If you’d get your e-bills better managed in the app, I could finally move away from the other bank. Please fix the e-bill status displays in the app. Look at some of your competitors for best practices..Version: 5.70.0

Love it!I really like this app. Love the Credit Wise feature!! It’s given me some awesome tips on growing my credit even more. The app also gives me FREE weekly credit score updates. That’s neat! I am really enjoying my new credit card with Capital One and this cool app. I have called customer service to help me activate my Apple Pay and literally I was connected to someone within 10 secs of my call. I was dreading a long wait... Surprisingly, no wait time, no automated menus, the agent was already aware of the reason to my call and offered me fast, courteous service right on the spot. I am very impressed. I have been a loyal member with AMEX since 2010, but I have got to say, you really surprised me. I’m glad I decided to give you guys a shot. I heard lots of great news on the Clark Howard radio show. I heard a caller discuss a restaurant charge an exorbitant amount for a tip and you guys caught it before he even left the restaurant! THAT is excellent service! I have had that happen before so I could IMMEDIATELY relate. And then it dawned on me... maybe if I would have had Capital One, I could have had a COMPLETELY different experience and never had to go through that nightmare to start with.... So, I am here. Thank you!.Version: 5.33.0

Ok appFor everyday stuff, the app does what it needs to do. For transfers (both paying people and transferring money to external accounts), lord help us all. Cap 1 has been painfully behind Chase’s curve for nearly a decade now when trying to send money to people. Not only is transferring through Zelle a giant pain (Chase uses them too and it works fine, so why such a bad experience with Cap1?!), trying to know what automatic transfers have been set up is an act of futility. In the past, I could go to the website and see all of the transfers I have set up. The app shows them, but I can’t edit or cancel a series of transfers. Now, their website is just stupid with transfers and doesn’t even show them all even though the app shows them. I can’t cancel an upcoming transfer because it has gotten so far off target for when I actually need the money to appear in another account. So now I have to check back on the website (and risk forgetting) just to cancel a recurring transfer. I’ve had a transfer not show up anywhere, so I scheduled another one only to find out that caused two transfers. I tried to cancel one, they both disappeared. Set up another transfer only for there to be two transfers again. Get your *ish together Cap 1! Stop trying to redesign your website into the stupid boxes and make it functional!.Version: 5.43.0

I love the app + credit wise featureI’ve been using the Capital one app for about a year and a half. It’s easy to use, easy to make payments, easy to redeem cash back rewards. It’s a great and easy app. I like it way better then my Bank of America app. I also love the credit wise feature. It has help me go from mid 700’s to over 800 in a little over a year. It helped me understand what would raise my score and how simple patience and keeping balances low would lower my score over time. I loved he simulators. I plan to buy a new car eventually and I want to be over 800 when I do it and I understand once I buy that car my score will go down a bit. I’ve turned down every offer to open a new credit card as I know it would lower my score for a while. I opened a few accounts at the same time I got the app and then I realized that was a mistake and I should not have done them all at once as I really didn’t need to I could have paid cash for one of the items so now I just have to wait for them to fall off as “new accounts” I think will happen in about 5 months and my score will go even higher! Thank you capital 1 app designers. Thank you credit wise people!.Version: 5.32.0

ReviewCapital One helped me rebuild my credit after I made the mistake of co-signing a vehicle for my boyfriend. He lost his job at one point and I was financially unstable due to being a full time college student to aid him in paying for his motorcycle that he purchased. The voluntary repossession, hurt me for years. I got denied for almost everything I tried to do. Years later, I decided to look into different companies to see which companies offered the best credit card to help me rebuild my credit. Again, I got denied one after another. I was very hopeless when I stumbled across Capital One. I then applied for the secured credit card and paid $99 because it was worth it to help me rebuild my credit and it sure helped! Within 6 months, with responsible use for emergencies only and paying on time. My credit limit went from 300 to 650. After a year, I decided to apply for a second credit card through Capital One, and my credit limit went from 1k to 5k in 6 months, again with responsible use and paying on time. Thank You, Capital One. For helping me rebuild my life, and credit after one mistake I decided to make. Thank you for taking a chance on me. Lesson learned..Version: 5.59.0

Missing componentsFirst, y’all need to add electronic funds transfer that allows checking account to checking account electronic deposit transfer this eliminates paper check delays in the mail; such as with regular web bill pay, and makes things far more efficient. Please add this feature other banks do, I’ve had this feature before thru other banks, Capital One should have this as big name as it is Secondly, why can’t I see my recurring transfers or any transfers in pending status and why isn’t there an ability to add or edit as such on the app. I have to go to the website to see and/or edit my transfers, otherwise the app just allows you to make a one time transfer and set one up . Features need to be enhanced to allow display of current transfers n the ability to set up recurring transfers and to edit. Aside from that, I’m happy with Capital One... another feature that would be nice, would be to add categories to the savings in which you can direct portions of your savings to go, car maintenance in one stash, vacation in another stash, a date night stash, emergency funds stash we could edit each stash to make it our own... this would be fun n convenient, but the first two paragraphs are about business and are high priority on my list as I’m sure it is for others also.Version: 5.69.0

Good app-4.5 rating intendedI only manage a credit card they the app. I like they keep it simple and is easy to pay, see recent transaction and super easy to log in. They keep it current with the new technology something I really like and is optional. You can choose, depending your device capability, lo use your password, finger print or Face ID. I think you can connect with others account and have a lot more options but I personally haven’t explore it. I love the customer service- is exceptional every time I had call them. They are also very proactive in the account security, they notify you right away if there some unusual activity in your account. I don’t give five star because I think it will be very useful if after each transaction they can give you the remaining balance instead of only a big number after all the transactions on the top of the page. Also I think it will be nice have some type of resource to plan your budgets or stuff like that to help people be more effective in managing their accounts- maybe they have it but not what I am aware off so far. Overall: is a great app and I totally recommended from the credit card point..Version: 5.27.0

To capital einsI am grate full for your contribution to my necessary and required services! Thankyou so much for helping me and making sure that I am not in fact insane! You will be rewarded for your investment in me as I have been rewarded by you! I will not let humanity down and I will continue to take the necessary steps required of me to see my family and continue to prosper! I feel hungry now and I’d like to make some food while I “wait” and prepare for what might come next! I will wait to be told what to think by the tv tonight before tomorrow happens and I will not plan a single day ahead of tomorrow because I’ve just been given a golden ticket to success and I need to make sure that I am not questioning myself nor my very own thoughts themselves! I have been blinded and now I can see clearly that the rain is gone!!!!!!! I love whoever is responsible for taking notice, I cannot quantify the amount of love I feel right now! And I do not regret a single step I’ve taken this far because I am a product of my environment and I have been reacting to things I knew would happen! This is liberation day mark my words!.Version: 5.103.0

Phenomenal speed great customer serviceI am absolutely appalled 😮 at how Affective fast decision and constructive this bank has been thus far; with all sincerity Opening my 360 checking account was the greatest financial decision I ever made; I always love to be objectively unbiased in my reviews so I will say that in comparison to the other mobile apps I have tried Wells Fargo is much more user-friendly and accurate and I do not just say that because I am used to it I say that because I have tried all of them from Chase bank of America to Wells Fargo to TD now this (Capital One) And without question capital one is ranked number two in terms of mobile app support however in terms of live customer service; it may be easier to contact Wells Fargo 24 seven because of the malleability & fungible Mobile app; at the end of the day I can take solace knowing that there are live representatives who operate with absolute a hundred percent professionalism. I am very pleased thus far as my 360 checking account has gone. I would appreciate the mobile app being a little bit more scalable in terms of its functionality however I am not one to complain just pointing out the obvious..Version: 5.45.2

Best Decision Ever!!We had identity theft and decided to find a new bank. Very skeptical about the small number of brick and mortar and none in less than 8 hour drive from us but the customer service that we received from the very beginning won us over. Not once did anyone make us feel that our tiny paychecks were not worth their time. Capital One 360 has made us feel like we are catered to like millionaires and ALWAYS easy, fast, affordable banking with AMAZING customer service. I can’t remember the last time I have been impressed by a bank let alone the app, customer service, and quality of products and services offered in one place. We even got our car financed with them and again online using auto navigator. Now a savings account that is super easy to take from checking and put into savings. It’s so easy and the app is the most user friendly app that I’ve ever used. I’m so happy with the company and the app. I definitely recommend. I also recommend visiting one of their “cafes” we loved it and can’t wait for more to open closer to us!!!! Thank you so much Capital One for making our banking needs stress free!!.Version: 5.42.0

Mr. Capital OneWell, I would like to entertain the idea that someone or thing will take the time to read this. I would like to state for the record that “ I Bobby Jackson “ will continue to be a loyal consumer to the entity, We’ve had some ruff patches and yet we’re still together. My credit cards that I have with us have taken a turn for statement balances above the status quo. Yet, I’m willing to continue receiving emails pertaining to financing our/my new vehicle. I’m not ready to purchase . I know that you or us should see that I have broken away from the semi constant balances that I kept. I hope that more attention is paid to my accounts and that I’m able to quickly get back on track. The app on my smartphone has been very helpful. The only downside to the app is that it takes several days for my funds to transfer to and from my external accounts. While avoiding the hassle and delays, it causes me to inadvertently save money. Having a snap view of my credit on credit wise has also equipped me with the knowledge I need to continue my journey towards bettering my credit. We’ll see ow it plays out. Bobby Jackson Jr.Version: 5.32.0

Perfect bank account. No. Seriously.I started my bank account 3 years ago with capital one. I am so impressed. I scan a check on a Thursday night at 9:00 PM, 3 hours later it’s deposited. How? I have no idea. I run out of money in my checking account and need to squeeze a tank of gas in my truck… no problem, keep $1.00 in my account and no overdraft fee. Forget that pesky subscription comes out the 20th and bounce a check? No problem. No fee. Want to create 1500 checking accounts in one day? Easy. Want just as many savings accounts? Done. Want to send money to Taiwan via zelle? Seamless. So it’s 6:30 PM on a Friday and your card gets declined for to big of a purchase? Say a down payment on a high demand truck. No problem, they will answer if it is 3 am on a Sunday. “ hey, can you increase my spending limit just for today? Yes sir, no problem.” Bet. The solution to all personal banking problems. In person banks are annoying nowadays anyway because of COVID… not sure why exactly you would ever need a bank visit anymore tbh… unless your technologically challenged I guess. Thank you capital one!.Version: 5.89.0

My favorite bankThey don’t charge you any money to keep your money, the capital one venture card it’s very easy to use and the rewards are good, the people are friendly whenever you have to talk to themAnd it’s not very difficult to get one of them on the phone. Capital one is my favorite bank I also bank with Bank of America and Chase and I do quite a bit would be a VA but I still don’t like them as much is capital one. Chase Bank and everybody else have a long way to go to catch up. The only problem I can find is that there are very very very few actual locations where you can go inside and do any banking. There needs to be a few more locations to make capital one competitively accessible. I also live in a very densely populated area (Dallas Fort Worth ) and there is still only two and I have to drive over 10 miles to get to either one. And all I would say if you were a person who needs a bank account and you do not have a capital one account you will be making a mistake. Even if you already have another these are very easy to get and highly convenient to have cheers!.Version: 5.77.0

Half BakedCapital One has an interesting intersection of all the things that I want from a bank. They offer a competitive savings rate, they offer both checking and savings account while some competitors only offer “money” accounts, the majority of business can be handled digitally but they have physical branches if needed, and finally they have very competitive reward credit card offers. The only thing holding Capital One back in my eyes is the app. The options across the bottom are extremely basic, with the digital assistant being something that should live within the settings/help menu, not warranting its own button across the bottom. I think other banks have optimized their navigation bar slightly better, with an option for credit cards, banking, loans, investing, and more. Ideally, a home button, a banking button, a credit/loans button, an investing button, and a settings button should be the five places to navigate to through the navigation bar. Additionally, adding a feature to have vaults where I can create sub-accounts within my savings account so that I can customize and control how I save for specific things would be an incredible addition..Version: 5.113.2

Best App Ever!I usually do not have notifications turned on for most of my apps because I work in the operating room and they would be going off all the time. But I kept this one on because my three kids have their own card on my account and it helps to keep track of when they use it (which is suppose to be for emergencies unless they ask). This App helped me to know that my daughter was in jeopardy one night when I got a notification at 0234 in the morning that a charge on her account was at a bar that she wouldn’t have gone to. The card was taken by a man who assaulted her and we were able to track him down based on the notifications from this app that are in real time. It gives the location and the time of the transactions as they go through. And the awesome customer service people were so helpful in how they closed just that card and fed-ex’d a new one for her the next day! I thank you for making this app easy to use also. I pay my balances and check my activity and have never been so up to date with a credit card before using this app. Thank you, thank you!.Version: 5.38.0

Hear me outThis is my first (very first ) credit card I got them last year nov2022 and honestly I thought after I got sick and lost my job they was going to harass me (They did not) I told them what was going on and they let me get back on my feet kid you not I just paid my card off in full with no hard feelings from Capital!!!!! They suggested a low payment $67 bucks but at the time I couldn’t afford it I’m a single mother… so they offer lower but this time I had it to pay it off in full the customer service I want to point out was more concerned about my health (I love it) my agent didn’t start the conversation off with you owe this nor did she say “I’m sorry for or unfortunately… she was actually asking how I was and made small talk it made my day I read all these bad reviews it’s many ppl that need to stop BSing and pay they bill. But my experience after 2 months missed payments they still cared about me and waiting me to stay and catch up is why I payed full and I still get to have capital on my side Thx for reading YOU ROCK CAPITAL ONE WALMART REWARDS.Version: 5.106.0

Yay Capital One!I’m writing this review immediately after capital one got me some of my money back from a shady company. I was unwittingly signed up for a subscription service that I did not need or use after making a $2 purchase from them months ago. Today capital one notified me that my card was being charged as it does with every purchase DO NOT TURN OFF THIS FEATURE!! At first I didn’t see it’s value but it notified me immediately that my card was being charged. I did not expect this at all so I call Capital One through this app. After a few voice prints I was connected with Cici who got in touch with this fraudulent company as I was on the phone with her and fought for me to get my money back! No it wasn’t the worst fraud there is but money is money and I’m glad she took my complaint seriously and made it clear we were on the same team. This is my first experience with capital one and I am very pleased. I highly recommend this app and their company. If you have one of their cards YOU MUST GET THIS APP. I don’t know what you’re doing otherwise and why you wouldn’t have this app..Version: 5.33.0

All the access I needI love the options available to me in the app and at my fingertips. I can make different Types of payments (one-time, recurring, etc), and each can be divided into payment and/or principal). Being able to add the additional funds to principal is going to make a huge impact on my payoff. Another feature is the ability to make bi-weekly payments (another bonus) that is going to help me payoff my loan even sooner without paying any additional funds/payments. And it will coincide with my paycheck so I don’t have to put the money aside every payperiod, it will just come out and be reducing my loan at the same time, leading to less interest being accrued. Win-Win! You can also view previous bank statements too. It has the payment coupon attached so if I decide to mail a payment instead, it will be easily accessible. You can also see your balance. This is especially important near the end of your loan and your watching the final payments be made! This is our first time using Capital One so we are new to the app, but so far so good!.Version: 5.60.1

I wish they had more bank locations to make cash depositsUnless you live in the DTLA area or wherever this bank location is located, you can only visit a participating CVS PHARMACY and make a cash deposit there. Otherwise, you are muffed and have to figure out another way to make a deposit to prevent an overdraft charge. Mind you, that you are only given ONE TIME ONLY reverse charge. That right there would have been a red flag for me to not have opened an account with Capital One in the first place. But I still have my account till this day. And in search of another option to take my business. I mean Capital One advertises NO FEES in big bold lettering, yet I am still charged with a $35 fee. I am not saying Capital One is not a good bank at all, because they are pretty good bank otherwise my little behind wouldn’t still be doing business with them. All in all, I am pretty happy with Capital One and I would refer my friends and family to come aboard. The app is user friendly and easy to navigate through..Version: 5.98.0

What’s the point?I’ve had the Capital One app for a while now and it was just to keep track of my 360 Money Market account. I did not use it heavily and would sometimes go months without even opening it because it was not really necessary for my needs at the time. Recently, I decided to add an external account to my money market account and of course tried to do this through the app. I had such a hard time trying to find where in the app I could add another account and got so frustrated that I just went on the Capital One website in Safari instead. On their, website it was so easy to find where I needed to go and was able to successfully add another account. I thought I missed something in the app but I went through the same process to get to the “Add External Accounts” page in the app as I did on the website just to discover that the option is nowhere on the app!! What’s the point of having the app if I have to go to Safari each time I want to actually do something?! Other than that, the app is fine, it just doesn’t make sense that I have to go on the Capital One website in Safari to complete a task when I already have the app..Version: 5.57.0

Great app. One inconvenienceThe only problem that I have with this app is that where it says WHEN your next payment is due, it does not tell you HOW MUCH is due. It would be really nice to have that info right next to it. I made a payment towards the end of the month to turn my balance into a flat, even, number as I usually do. Then when it was approaching my due date the next month, I was not sure if I had covered minimum payment or not. I called capital one and a representative mis-informed me my minimum payment was already covered. I did not make a further payment. Next time I checked, the account was past due and I was charged a late fee. When I called back the next representative was very nice and removed the fee from my account. BUT, it would be nice to be able to clearly see in the app the remaining balance that is due. Or if it has already been paid, $0 until next statement in order to avoid all of this confusion in the first place. If they do this, 5 star app for sure!.Version: 5.63.0

Tough times call for tough measuresI am so pleased to report that I had a sincere sympathetic representative name, Pedro, who listen to me for an hour he listen to me cry and weep on the phone about my financial burdens and about my personal life chaos, but even through all the darkness he was able to talk me through to reaching to the light and understanding that they were there to listen to me and all my concerns I’ve been a dedicated customer trying to pay my monthly payments for my vehicle and have yet to miss one payment and I’m hitting financial disability and employment loss that I just couldn’t breathe and was so worried that my car would be taken away from me next another failure in my life however Pedro talked me through everything and the exciting part was that we have discovered that I had a gap insurance coverage that I didn’t get to use and has not yet expired and I was drowning myself in another major car repairs as my vehicle has just recently broke down. Shout out to Mr. Pedro who took the time to listen to me!!.Version: 5.108.0

I am beyond happy with themI could never say anything bad about Capital One after what happened to me today. I called last week to see if they would agree to remove late payment report from my credit. They stated that they couldnt do so; which I know isnt true. But that is besides the point. While on the phone the representative Brandon asked me why I had gotten behing on my payments. I explained that my husband passed away in October and due to funeral cost all of my orher payments got behind. At which point I proceeded to cry my eyeballs out while on the phone. Brandon never rushed me to get off the phone. He gave me all the time I needed to collect myself. Long story short, fast forward to today I get a knock on ny door and it was FedEx. When I opened my door it was a box with flowers inside with a note from Brandon sending his condolences and hoping to bring a little joy to me during this time. This might be that Brandon as a human being felt my sorrow and wanted to make things just a little better. But to him and the compaby as a whole. THANK YOU!.Version: 5.35.0

Nice UI design and features; some improvements neededThe Good: Sleek designs in main page and once you select the card details, shows useful information at a quick glance like current balance, remaining credit line, rewards points. Even has a tracker for sign up bonus. Transaction details are clear showing merchant name, address, even phone numbers. Can do many things in the various settings like refer friends, add authorized user, see statements. The Bad: Unique among card issuers, only lets you pick 5-6 due dates for credit card bills? Also, doesn’t show anywhere in the app when your statement ends. Also, why are the Capital One shopping offers so hard to use, you have to click the link through the app and make your purchase immediately on your phone browser? Other card issuers like Chase and Bank of America lets you “activate” the offer in their app, and you can pay with the card anytime until the deal expires, on any platform, and earn the cash back. These features are standard among Capital One’s competitors so not sure why they refuse to offer these basics..Version: 5.95.0

Never has this app not done what I’ve needed it too but…Love the app ever since switching from pnc and have never had any hitches or anything of the sort. I’m really only writing this review to see if getting a dark mode is in talks from within the development team any time soon. Its only one of many select features that every app should be pushed out with especially now a days. As well as I’m not sure if it’s done it but just from what I’ve noticed my app doesn’t seem to notify with a notification when money either comes in from direct deposit or direct person to person transactions. More times than I can remember is only know because I’d get an email telling me someone has sent me money and then I’d check but I’d rather have my app push the notification out to me instead in real time. But other than that those are my only two gripes I guess that I would like to see added everything else works as intended and couldn’t be more happy with the app as is..Version: 5.94.0

Trust 🙏🤝Thank you for giving me a chance whenever we first started and for you trusting in me I will never do you wrong cause you never 👎 dead me wrong and I’m a member for life and I’m happy I gain your trust and I got into credit cause I lien be the best in wateva I do lol just like everyone else but we helping each other and I’m going goign to continue to show you I will never do you wrong on god and I want the same type love amen or we come in middle Yu know how it go whoever reading this and thanks 🙏 and one to be one your best partner you work with and when I have 10 to 15 in this wan tto talk to boss long boss or ceo 👩‍💼 👨‍💼 that all I ask for this my document to show you .and I agree to my part already just waiting 10 or 15 and Ima see how loyal you is to me as I’m is you you thanks 🙏 Anthony they call me ron ron and I speak only for me and I’m a carrying person and I just wan to prove to you I will never do you wrong just work with me and we will never have a problem nice talking to you lol 💯🤝.Version: 5.115.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.2.0

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