Capital One Mobile Customer ServiceCapital One

Capital One Mobile Customer Service

What’s on the Capital One Mobile app? All of your accounts, and so much more.

Whether you’re out in the world or feeling right at home, you can manage your money with ease:
- View balances and export statements
- Pay bills and take care of loans
- Check in on your credit with CreditWise
- Activate a credit or debit card when you need it
- Redeem rewards on the go
- Send and receive money with friends and family using Zelle®

With the Capital One Mobile app, you can ...
- Stay informed when you enable alerts and purchase notifications
- See everything that happens on your card with detailed transactions
- Instantly lock your credit or debit card from anywhere
- Get answers from Eno, your Capital One assistant

Download the app for better banking with Capital One.



Internet access is needed to use the mobile app. Check with your Internet service provider for details of specific fees and charges. Service outages may occur. Capital One customers are responsible for regularly checking their account statements. Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received. CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies. Features may not be available to all customers. Actual experiences may differ from those depicted. Additional terms and limitations apply.

© 2021 Capital One Bank (USA), N.A., and Capital One, N.A. Members FDIC. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. To read about the Terms of your download, check out the End User License Agreement.

Capital One Mobile App Comments & Reviews

Capital One Mobile Positive Reviews

Good app but quirky lately (UPDATED)I’ve been using this app for years and prefer it over competitor’s offerings. I like that notifications can be configured and received for every transaction. However within the past week or so, these notifications have been arriving very late — like many hours after the transaction has occurred. E.g. if my wife makes a purchase in the morning on her card I won’t see the transaction notification until the afternoon and I have to ask her if that was a legitimate transaction or not. It’s not very helpful, please look into why these delays are occurring. EDIT: reduced from 5 stars to 2 stars because the delays in the purchase notifications have gotten absurd. I have iOS and SMS notifications enabled for purchases and both have been arriving OVER TWLEVE HOURS AFTER the actual purchase time. This is plainly ridiculous. Please fix! EDIT2 (14Jan2020): OK back to five stars for now! The notifications issue seems to have been resolved as the “Instant Purchase Notifications” are back to being “instant”. Overall I have no qualms about this app as it’s easy to use for the few basic things I need it to do, with the notifications thing being at the top of the list. Thank you for the fix!.Version: 5.75.2

Need huge improvements on the app for notifications etc...For example: I would love to see notifications for my debit card on the app... that would be super helpful to see your spending of any amount of money. So all information regarding your debit card is important too. You can only get texts which helps too, but if you can have texts+notifications all that working at the same time that could be better. I’m pretty sure that we need that on direct deposit account holders too! I can tell that CO credit cards works way more informative, but other bank service apps has the ability to see notifications for debit card spending already. I mean why not have developers/engineers take a look at the benefits and the full potential of this app... Just revamp this app use your skills think big... invest on your product/app/services to get it fixed at its fullest UI customer service, tools, options plus content. Capital One hasn’t been very successful with these updates.... so keep an eye on these issues/suggestions think about this! Be the best bank app ever... don’t wait for weeks or even complete months to improve it. Remember when it comes down to $$$ anything really matters!.Version: 5.69.0

E-Bills Don’t show accurate statusThe app is generally great with two exceptions (and I can’t find a way to DM these complaints/suggestions) 1. E-bills are useless on the app. The app always indicates 0.00 is due on my e-bills. to see what may be due...even when a bill is overdue. At the exact same time, the website (or Safari) view will show an actual amount due and red warning that the bill is overdue. It has been like this for years. I can’t believe they haven’t fixed this yet. It’s very misleading and caused me to miss bills because I thought the weren’t due yet. (Lazy, yes. But I came to rely on my other online bank with which I also have e-bills because they display my bill status correctly) 2. In older versions of the app I could see many months of historical transactions. Now it’s very limited and sometime you need to look for something older than one month. CapOne - your are my third bank on these accounts and I’ve gone through NetBank (which had great online bill pay (pre apps), to ING which would not support e-bills at all at first and forced me to another bank for e-bills, and now to you. If you’d get your e-bills better managed in the app, I could finally move away from the other bank. Please fix the e-bill status displays in the app. Look at some of your competitors for best practices..Version: 5.70.0

ReviewCapital One helped me rebuild my credit after I made the mistake of co-signing a vehicle for my boyfriend. He lost his job at one point and I was financially unstable due to being a full time college student to aid him in paying for his motorcycle that he purchased. The voluntary repossession, hurt me for years. I got denied for almost everything I tried to do. Years later, I decided to look into different companies to see which companies offered the best credit card to help me rebuild my credit. Again, I got denied one after another. I was very hopeless when I stumbled across Capital One. I then applied for the secured credit card and paid $99 because it was worth it to help me rebuild my credit and it sure helped! Within 6 months, with responsible use for emergencies only and paying on time. My credit limit went from 300 to 650. After a year, I decided to apply for a second credit card through Capital One, and my credit limit went from 1k to 5k in 6 months, again with responsible use and paying on time. Thank You, Capital One. For helping me rebuild my life, and credit after one mistake I decided to make. Thank you for taking a chance on me. Lesson learned..Version: 5.59.0

Missing componentsFirst, y’all need to add electronic funds transfer that allows checking account to checking account electronic deposit transfer this eliminates paper check delays in the mail; such as with regular web bill pay, and makes things far more efficient. Please add this feature other banks do, I’ve had this feature before thru other banks, Capital One should have this as big name as it is Secondly, why can’t I see my recurring transfers or any transfers in pending status and why isn’t there an ability to add or edit as such on the app. I have to go to the website to see and/or edit my transfers, otherwise the app just allows you to make a one time transfer and set one up . Features need to be enhanced to allow display of current transfers n the ability to set up recurring transfers and to edit. Aside from that, I’m happy with Capital One... another feature that would be nice, would be to add categories to the savings in which you can direct portions of your savings to go, car maintenance in one stash, vacation in another stash, a date night stash, emergency funds stash we could edit each stash to make it our own... this would be fun n convenient, but the first two paragraphs are about business and are high priority on my list as I’m sure it is for others also.Version: 5.69.0

Love it!I really like this app. Love the Credit Wise feature!! It’s given me some awesome tips on growing my credit even more. The app also gives me FREE weekly credit score updates. That’s neat! I am really enjoying my new credit card with Capital One and this cool app. I have called customer service to help me activate my Apple Pay and literally I was connected to someone within 10 secs of my call. I was dreading a long wait... Surprisingly, no wait time, no automated menus, the agent was already aware of the reason to my call and offered me fast, courteous service right on the spot. I am very impressed. I have been a loyal member with AMEX since 2010, but I have got to say, you really surprised me. I’m glad I decided to give you guys a shot. I heard lots of great news on the Clark Howard radio show. I heard a caller discuss a restaurant charge an exorbitant amount for a tip and you guys caught it before he even left the restaurant! THAT is excellent service! I have had that happen before so I could IMMEDIATELY relate. And then it dawned on me... maybe if I would have had Capital One, I could have had a COMPLETELY different experience and never had to go through that nightmare to start with.... So, I am here. Thank you!.Version: 5.33.0

Lacks personal touchI’ve been a customer for 14+ years and had been very satisfied with the service. EXCEPT if you need to speak to someone. I walked into the bank on Ryan Street in Lake Charles to open a new acct. This would be a second account to keep my insurance proceeds (Hurricane Laura ) and spending separate from my household acct. I was rudely told that EVERYTHING is now digital, and I would have to open an acct. on an IPad. I told her I didn’t have an IPad and I lost my computer in the hurricane. She just kinda shrugged and dismissed me to move on to the next customer. No help whatsoever. I was so upset I felt like opening my accounts at another bank. I also needed to change my address and order checks. I don’t see any of that on the website. I normally bank at the Country Club Branch (closed ) where the employees there have always been helpful and polite. All of the desks where employees are usually sitting there and willing to help, are now empty. I believe you have lost a lot of older people (they have a lot of money) by not having anyone available to assist them. A friend (age 75) went in to open a 100K CD. Of course he was told he would have to do it himself, so he left and deposited in another bank. Your bank employee told him which bank to go to... that was helpful..Version: 5.75.1

Ok appFor everyday stuff, the app does what it needs to do. For transfers (both paying people and transferring money to external accounts), lord help us all. Cap 1 has been painfully behind Chase’s curve for nearly a decade now when trying to send money to people. Not only is transferring through Zelle a giant pain (Chase uses them too and it works fine, so why such a bad experience with Cap1?!), trying to know what automatic transfers have been set up is an act of futility. In the past, I could go to the website and see all of the transfers I have set up. The app shows them, but I can’t edit or cancel a series of transfers. Now, their website is just stupid with transfers and doesn’t even show them all even though the app shows them. I can’t cancel an upcoming transfer because it has gotten so far off target for when I actually need the money to appear in another account. So now I have to check back on the website (and risk forgetting) just to cancel a recurring transfer. I’ve had a transfer not show up anywhere, so I scheduled another one only to find out that caused two transfers. I tried to cancel one, they both disappeared. Set up another transfer only for there to be two transfers again. Get your *ish together Cap 1! Stop trying to redesign your website into the stupid boxes and make it functional!.Version: 5.43.0

I love the app + credit wise featureI’ve been using the Capital one app for about a year and a half. It’s easy to use, easy to make payments, easy to redeem cash back rewards. It’s a great and easy app. I like it way better then my Bank of America app. I also love the credit wise feature. It has help me go from mid 700’s to over 800 in a little over a year. It helped me understand what would raise my score and how simple patience and keeping balances low would lower my score over time. I loved he simulators. I plan to buy a new car eventually and I want to be over 800 when I do it and I understand once I buy that car my score will go down a bit. I’ve turned down every offer to open a new credit card as I know it would lower my score for a while. I opened a few accounts at the same time I got the app and then I realized that was a mistake and I should not have done them all at once as I really didn’t need to I could have paid cash for one of the items so now I just have to wait for them to fall off as “new accounts” I think will happen in about 5 months and my score will go even higher! Thank you capital 1 app designers. Thank you credit wise people!.Version: 5.32.0

My favorite bankThey don’t charge you any money to keep your money, the capital one venture card it’s very easy to use and the rewards are good, the people are friendly whenever you have to talk to themAnd it’s not very difficult to get one of them on the phone. Capital one is my favorite bank I also bank with Bank of America and Chase and I do quite a bit would be a VA but I still don’t like them as much is capital one. Chase Bank and everybody else have a long way to go to catch up. The only problem I can find is that there are very very very few actual locations where you can go inside and do any banking. There needs to be a few more locations to make capital one competitively accessible. I also live in a very densely populated area (Dallas Fort Worth ) and there is still only two and I have to drive over 10 miles to get to either one. And all I would say if you were a person who needs a bank account and you do not have a capital one account you will be making a mistake. Even if you already have another these are very easy to get and highly convenient to have cheers!.Version: 5.77.0

Phenomenal speed great customer serviceI am absolutely appalled 😮 at how Affective fast decision and constructive this bank has been thus far; with all sincerity Opening my 360 checking account was the greatest financial decision I ever made; I always love to be objectively unbiased in my reviews so I will say that in comparison to the other mobile apps I have tried Wells Fargo is much more user-friendly and accurate and I do not just say that because I am used to it I say that because I have tried all of them from Chase bank of America to Wells Fargo to TD now this (Capital One) And without question capital one is ranked number two in terms of mobile app support however in terms of live customer service; it may be easier to contact Wells Fargo 24 seven because of the malleability & fungible Mobile app; at the end of the day I can take solace knowing that there are live representatives who operate with absolute a hundred percent professionalism. I am very pleased thus far as my 360 checking account has gone. I would appreciate the mobile app being a little bit more scalable in terms of its functionality however I am not one to complain just pointing out the obvious..Version: 5.45.2

360, can’t add external accts in appOpened a 360 checking account. Everything was great until I tried adding an external account. The app won’t let you do it. App refers you to website. Website wanted me to verify my identity using my phone number, which was already verified previously. Entered my ph number and there was a problem verifying the number. Never had a problem verifying my number with other financial accounts. Website said I need to call. Called customer service. Lady answers speaking a foreign language. Realizes she answered the call, starts speaking English. No problem. Ultimately she explains the phone number verification is different from the previous verification and that it may fix itself in a few days to a week. She offers to link my external account by sending an email to another department if I provide the account number and bank routing number. I asked if I could contact that department myself and she said that is not possible. I opted to wait the week to see if the phone verification goes through. What a hassle. I have another online checking account that let me add an external account in their app without issues. Capital One needs to fix this and the phone number verification..Version: 5.67.1

Best Decision Ever!!We had identity theft and decided to find a new bank. Very skeptical about the small number of brick and mortar and none in less than 8 hour drive from us but the customer service that we received from the very beginning won us over. Not once did anyone make us feel that our tiny paychecks were not worth their time. Capital One 360 has made us feel like we are catered to like millionaires and ALWAYS easy, fast, affordable banking with AMAZING customer service. I can’t remember the last time I have been impressed by a bank let alone the app, customer service, and quality of products and services offered in one place. We even got our car financed with them and again online using auto navigator. Now a savings account that is super easy to take from checking and put into savings. It’s so easy and the app is the most user friendly app that I’ve ever used. I’m so happy with the company and the app. I definitely recommend. I also recommend visiting one of their “cafes” we loved it and can’t wait for more to open closer to us!!!! Thank you so much Capital One for making our banking needs stress free!!.Version: 5.42.0

Mr. Capital OneWell, I would like to entertain the idea that someone or thing will take the time to read this. I would like to state for the record that “ I Bobby Jackson “ will continue to be a loyal consumer to the entity, We’ve had some ruff patches and yet we’re still together. My credit cards that I have with us have taken a turn for statement balances above the status quo. Yet, I’m willing to continue receiving emails pertaining to financing our/my new vehicle. I’m not ready to purchase . I know that you or us should see that I have broken away from the semi constant balances that I kept. I hope that more attention is paid to my accounts and that I’m able to quickly get back on track. The app on my smartphone has been very helpful. The only downside to the app is that it takes several days for my funds to transfer to and from my external accounts. While avoiding the hassle and delays, it causes me to inadvertently save money. Having a snap view of my credit on credit wise has also equipped me with the knowledge I need to continue my journey towards bettering my credit. We’ll see ow it plays out. Bobby Jackson Jr.Version: 5.32.0

Auto loanThis is my story, I been with out of ways where I was trying working hard and buy something with my credit wish is pretty low, I walk and many way to apply to dealership from low to higher everyone’s close the door on me and they comes saying “ OH WE ARE VERY SORRY BUT WE CANNOT GIVE TOU CREDIT “ perhaps did you have some co-signed for you; while I was in crisis working one day I received a letter from Capital one said I was pre-approve for a car in that moment my feelings was down because of the experience I been through I said to my mom well let’s go in check nothing happens when they said NO, so we when inside in the first words was from a lady “ HI WELCOME TO THE DEALER CROWN DODGE “ how can we help so I show the letter the Capital One send I give it to the person she said is your lucky day after a few week with no trust capital one wanted approval some lady with bad credit so I said is fine, so capital one asked me to do a big down payment so I did eventually capital approved my credit and now I been make a payment regularly every month with my car to open my credit again thanks.Version: 5.60.1

Perfect bank account. No. Seriously.I started my bank account 3 years ago with capital one. I am so impressed. I scan a check on a Thursday night at 9:00 PM, 3 hours later it’s deposited. How? I have no idea. I run out of money in my checking account and need to squeeze a tank of gas in my truck… no problem, keep $1.00 in my account and no overdraft fee. Forget that pesky subscription comes out the 20th and bounce a check? No problem. No fee. Want to create 1500 checking accounts in one day? Easy. Want just as many savings accounts? Done. Want to send money to Taiwan via zelle? Seamless. So it’s 6:30 PM on a Friday and your card gets declined for to big of a purchase? Say a down payment on a high demand truck. No problem, they will answer if it is 3 am on a Sunday. “ hey, can you increase my spending limit just for today? Yes sir, no problem.” Bet. The solution to all personal banking problems. In person banks are annoying nowadays anyway because of COVID… not sure why exactly you would ever need a bank visit anymore tbh… unless your technologically challenged I guess. Thank you capital one!.Version: 5.89.0

Best App Ever!I usually do not have notifications turned on for most of my apps because I work in the operating room and they would be going off all the time. But I kept this one on because my three kids have their own card on my account and it helps to keep track of when they use it (which is suppose to be for emergencies unless they ask). This App helped me to know that my daughter was in jeopardy one night when I got a notification at 0234 in the morning that a charge on her account was at a bar that she wouldn’t have gone to. The card was taken by a man who assaulted her and we were able to track him down based on the notifications from this app that are in real time. It gives the location and the time of the transactions as they go through. And the awesome customer service people were so helpful in how they closed just that card and fed-ex’d a new one for her the next day! I thank you for making this app easy to use also. I pay my balances and check my activity and have never been so up to date with a credit card before using this app. Thank you, thank you!.Version: 5.38.0

All the access I needI love the options available to me in the app and at my fingertips. I can make different Types of payments (one-time, recurring, etc), and each can be divided into payment and/or principal). Being able to add the additional funds to principal is going to make a huge impact on my payoff. Another feature is the ability to make bi-weekly payments (another bonus) that is going to help me payoff my loan even sooner without paying any additional funds/payments. And it will coincide with my paycheck so I don’t have to put the money aside every payperiod, it will just come out and be reducing my loan at the same time, leading to less interest being accrued. Win-Win! You can also view previous bank statements too. It has the payment coupon attached so if I decide to mail a payment instead, it will be easily accessible. You can also see your balance. This is especially important near the end of your loan and your watching the final payments be made! This is our first time using Capital One so we are new to the app, but so far so good!.Version: 5.60.1

Yay Capital One!I’m writing this review immediately after capital one got me some of my money back from a shady company. I was unwittingly signed up for a subscription service that I did not need or use after making a $2 purchase from them months ago. Today capital one notified me that my card was being charged as it does with every purchase DO NOT TURN OFF THIS FEATURE!! At first I didn’t see it’s value but it notified me immediately that my card was being charged. I did not expect this at all so I call Capital One through this app. After a few voice prints I was connected with Cici who got in touch with this fraudulent company as I was on the phone with her and fought for me to get my money back! No it wasn’t the worst fraud there is but money is money and I’m glad she took my complaint seriously and made it clear we were on the same team. This is my first experience with capital one and I am very pleased. I highly recommend this app and their company. If you have one of their cards YOU MUST GET THIS APP. I don’t know what you’re doing otherwise and why you wouldn’t have this app..Version: 5.33.0

What’s the point?I’ve had the Capital One app for a while now and it was just to keep track of my 360 Money Market account. I did not use it heavily and would sometimes go months without even opening it because it was not really necessary for my needs at the time. Recently, I decided to add an external account to my money market account and of course tried to do this through the app. I had such a hard time trying to find where in the app I could add another account and got so frustrated that I just went on the Capital One website in Safari instead. On their, website it was so easy to find where I needed to go and was able to successfully add another account. I thought I missed something in the app but I went through the same process to get to the “Add External Accounts” page in the app as I did on the website just to discover that the option is nowhere on the app!! What’s the point of having the app if I have to go to Safari each time I want to actually do something?! Other than that, the app is fine, it just doesn’t make sense that I have to go on the Capital One website in Safari to complete a task when I already have the app..Version: 5.57.0

Good app-4.5 rating intendedI only manage a credit card they the app. I like they keep it simple and is easy to pay, see recent transaction and super easy to log in. They keep it current with the new technology something I really like and is optional. You can choose, depending your device capability, lo use your password, finger print or Face ID. I think you can connect with others account and have a lot more options but I personally haven’t explore it. I love the customer service- is exceptional every time I had call them. They are also very proactive in the account security, they notify you right away if there some unusual activity in your account. I don’t give five star because I think it will be very useful if after each transaction they can give you the remaining balance instead of only a big number after all the transactions on the top of the page. Also I think it will be nice have some type of resource to plan your budgets or stuff like that to help people be more effective in managing their accounts- maybe they have it but not what I am aware off so far. Overall: is a great app and I totally recommended from the credit card point..Version: 5.27.0

More than satisfied!As a person with an employment history in the banking/financial area, I am so impressed with Capital One! The first account I had with them was a credit card, then I did a car loan, and I was so happy to deal with them that I moved all of my accounts to them. (Checking and Savings) Even though they are a larger financial institution, they treat me as a person and not as a number! The service is great and the employees go out of their way to assist you. Even though I had most of my accounts in a smaller bank for years, the transition from them to Capital One was easy and smooth. When my hometown bank tank denied me for a loan even with good credit, Capital One not only approved me, they gave me an interest rate that was unheard of! When I decided to leave the other bank, they couldn’t care less; I have no idea why I was treated that way since I was a good customer and went there bc everyone I used to work with was at the small bank. No worries bc God sent me to Capital One and now I am blessed beyond words! What’s in your wallet and is your money working for you? 🤗.Version: 5.31.1

Best credit card & app everI refused for years to have a credit card because of APR rates, annual fees, and the risk of miss use, but this card is secured, great for building credit, and no annual fee. Although there's a "higher" APR than some cards, the lack of annual fee makes up for that. Also the APR is almost the same as other cards, but what I like so much about this card is the interest doesn't start building up the day you buy things (like most other cards) it starts one month from the day you actually bought the item. So there's no interest on your item when your bill comes in (unless you wait till the second month to pay off the total amount of your purchase). The app is amazing alone. You connect it to your bank and you can make payments right there. All from your phone. I've looked into getting other cards, but the annual fee, interest starting from day one, lack of advance app, text alerts, and high APR has kept me staying loyal to capital one, and only capital one..Version: 5.58.0

Great app. One inconvenienceThe only problem that I have with this app is that where it says WHEN your next payment is due, it does not tell you HOW MUCH is due. It would be really nice to have that info right next to it. I made a payment towards the end of the month to turn my balance into a flat, even, number as I usually do. Then when it was approaching my due date the next month, I was not sure if I had covered minimum payment or not. I called capital one and a representative mis-informed me my minimum payment was already covered. I did not make a further payment. Next time I checked, the account was past due and I was charged a late fee. When I called back the next representative was very nice and removed the fee from my account. BUT, it would be nice to be able to clearly see in the app the remaining balance that is due. Or if it has already been paid, $0 until next statement in order to avoid all of this confusion in the first place. If they do this, 5 star app for sure!.Version: 5.63.0

I am beyond happy with themI could never say anything bad about Capital One after what happened to me today. I called last week to see if they would agree to remove late payment report from my credit. They stated that they couldnt do so; which I know isnt true. But that is besides the point. While on the phone the representative Brandon asked me why I had gotten behing on my payments. I explained that my husband passed away in October and due to funeral cost all of my orher payments got behind. At which point I proceeded to cry my eyeballs out while on the phone. Brandon never rushed me to get off the phone. He gave me all the time I needed to collect myself. Long story short, fast forward to today I get a knock on ny door and it was FedEx. When I opened my door it was a box with flowers inside with a note from Brandon sending his condolences and hoping to bring a little joy to me during this time. This might be that Brandon as a human being felt my sorrow and wanted to make things just a little better. But to him and the compaby as a whole. THANK YOU!.Version: 5.35.0

Please add the ability to change primary accountI’ve had capital one checking for a couple months now. Up until now, I haven’t had any issues. I added another checking account to my account and was notified that I would receive another card. Never received the card but found out through research that you only receive one card per person no matter how many accounts there are. That’s fine with me, I’d rather have one card to deal with, but the issue is, for one, that should have been stated in the first place instead having waiting a week before I could do anything. Another issue I have with this is transferring from one account to another. It would be a lot more convenient to be able to change from account to account without having to go online, sign in, push all the buttons to get to the option, change it, use the card, then go back and do it all over again. Please include the option to change primary accounts via app, it’s such a hassle having to go through the online process not to mention the amount of data usage..Version: 5.60.0

Cap One Fan for Life!Capital One has a great app — Their app is very user friendly and best of all, they didn’t change it for the sake of changing it - they just made improvements! Competing banks make unnecessary changes as their tech personnel turn over — and the apps tend to get worse. Many years ago, they stuck with me through financial hardships and never cancelled any of my accounts, so they have my total loyalty! Also, Capital One was the first card issuer (five or more years ago) to implement phone calls text messages and alerts when unusual activity on credit cards occurred — very reassuring, and they rejected false charges, saving me a lot of hassle. This has prevented fraud several times years ago! I love the company and their automated services and account protection! Additionally, their platinum card was the first major card to offer generous awards. Also, the standard no-rewards card has an extremely low APR on balances. Their customer service is also outstanding!.Version: 5.90.0

Capital One AppLove ❤️ the App Capital One!!! Thank you!!! It puts all of my Capital One card spending in perspective!!! It allows me to view each transaction even if it’s pending and I get notifications when a transaction on my card takes place!!!💕If I have an issue with a specific transaction I can dispute that right from the App!!! I feel the app would be a five ⭐️ plus if there were summary tabs for your totals after your account balance for your previous balance, for approved transactions, pending transactions and pending payments which would allow you to select any of the tabs to then pull the history for the breakdown that you already provide, for each new monthly billing cycle and a tab to view the history of the card activity to a date specified... this would allow us, card holders, to view are totals at a glance and could be a tool to help us view are spending habits and trends to help us better manage our spending over time! Also, if you’re disputing a transaction, I feel you should be able to view the transaction details before you have to request to cancel and mail a new card. I still ❤️ the app!!!.Version: 5.45.2

Great if you NEVER need to deposit a checkUPDATE: Deposit function is working again and it seems faster and easier than ever!!! Updating my formerly one-star review to reflect how ecstatically happy I am once again. Original review below for anyone interested: * * * Loved this app when I first installed it and loved my 360 account! I could literally check my balance, or deposit a check in seconds. Unfortunately, for the past SIX MONTHS the mobile check deposit function has not been working. The second I tap the deposit option I receive a message saying “We hit a snag”. After uninstalling and reinstalling several times, hard booting my phone and iPads both, getting a brand new SIM card for my phone and several calls to Capital one, the developers STILL don’t care and there is no eta for a fix. Basically the entire point of my opening a capital one 360 account, namely ease of use on mobile apps, is entirely moot. Sadly, I may need to bank elsewhere..Version: 5.62.0

Great App; Lacking a BitThis is a user friendly app that makes it easy for me to lock my card, check transactions and verify my balance or availability. ***I’d like more individual transaction options. For example, Apple credit card allows you to select a transaction to dispute or further research. It also allows you to dispute the transaction via the app /remotely without having to call. This is especially useful when wait times are over an hour.. especially when your call back feature isn’t secure (eg rep calls from a number that comes up as a scam , says their in AZ but number is CA and you don’t know whether they’re actually CapOne lol). Also, time being my most precious asset; is rather reduce the amount of time I spend on any issues. Your app makes it quick to do most things except that (address issues). Kudos on the easy card lock feature. ***It would be nice to be able to access my account via the app without having to unlock my card since I’m obviously the end user/card holder. Thanks !.Version: 5.64.2

My favorite credit card app!I love this app so much I even decided to go paperless with my statements. I can always see what is going on with myCapital One credit cards. I’m notified by text every time my card is charged. My Capital One Venture Card also gives me the option of “erasing” my travel purchases with the points earned on that card and I can take care of that in less than a minute with this app. This app is part of the reason that my Venture card is my favorite card. I have a Citi card too that has a rewards program I like a lot, because they send me a check once a year for my rewards, but their website is so terrible and I’ve never used their app. The only thing I don’t like is the app keeps saying I need to finish my account set up by adding my bank account to make payments which I will never do. I pay all my bills through my bank bill pay and everything is flagged to feed into the budget I made on my bank app..Version: 5.63.0

Pretty solid mobile and online bankingI've been with Capital One about a year now, and have few complaints. Mobile and online banking are easy to use, and visually appealing. All accounts are conveniently located together, and details and features are pretty self explanatory. Rewards are easy to use, though transferring rewards to other CapOne accounts is limited by the account type (kind of annoying). The system has occasional issues, and I've been denied access to my accounts for sometimes hours, though this is not a regular occurrence. My main complaint is in how long it takes to do pretty much anything with Capital One. Transactions take days to post (and you cannot pay for pending transactions as you can with other institutions like Chase). And transferring money into CapOne savings accounts is about a week-long affair. Other than that, nothing terrible to say. I had to contact customer service once-- they were professional and kind. Overall, quicker would be better, but I'm pretty happy with my Capital One accounts right now..Version: 5.28.1

Worse phone support I ever gotten.I was having issues receiving money from Zelle. Called the phone support. The first representative made up an excuse to get off the phone. Saying I reach max number of attempts to register a number and to call back in 24 hours. I called back right after for another representative. The wait for a representative was less than 2 minutes (low call demand), he tells me to keep trying to reregister the number. If it was maxed out, why would the second representative tell me to keep trying... asked to speak to a manager but the wait was “really long”. I asked if I can leave a call back number but “they don’t do that”. I used to work in telemarketing and I know it’s hard dealing with frustrated people. I didn’t get loud or rude on the phone. The condescending attitude on the phone was just icing on the cake too after being on the phone with these representative for almost an hour. And I still haven’t gotten the money....Version: 5.63.0

My credit card experienceThis may be my first credit card but so far it is the best credit card I think because there’s no interest-rate you can pay the lowest amount of $25 or you can pay the full amount without fees and it tells you when your bill needs to be paid it gives you notifications early to notify you when your bills needs to be paid they are very secure like one time I cancel a payment then I made a different payment on the right Date then it popped up a security alert where I couldn’t buy anything so if it was someone else my credit was secure and safe yes It can be inconvenient but I liked it because my credit was safe and for someone like me someone new to Credit cards it was probably best at least with Capital One you know your account is (((((((SECURE))))) and believe me when I first got my credit card I was worried about anybody just seeing the numbers on the credit card and I’m still a little leery but at least I know I’m protected.Version: 5.35.0

Very ConfusingMy credit line was taken away. I had 2 bank cards that were compromised. I am disable and not very sharp in the past months. I was so great full that they approved me. I was making payment from this site if I made them from my bank I would still have my credit line. I called to explain and they did not care. So, on there web site you can put in your bank account to pay your bills but you CAN NOT delete OLD CARDS that are no longer active. That’s were my errors came into play. I choose the wrong bank card numbers and I was not aware until the closed my account. No one called or left any messages, nothing. I have 2 cards the second card I made 1 mistake choosing the wrong bank card. They said they give you one chance, I didn’t get that chance with the second card. I found this site frustrating because thought it would be the best way to pay and not make mistakes, I WAS WRONG. 😩.Version: 5.60.1

It was flawless - what happened?With in the last couple updates this app has gotten buggy. When I log in it used to show me both my checking and savings account balance on the home screen and I could choose which account I wanted . Now it just shows me savings account. I have to go into my savings account then back out for my checking account to be visible? That’s a pain. Secondly, ever since I switched my wife and me to capital one we use zelle to reimburse each other for family expenses. It’s been perfect until now. I tried to send my wife money and it asked me to verify my phone number so they could send me a passcode. It then said my phone number wasn’t registered with this account so I checked my capital one profile and it’s the same number. Looks like it’s Venmo for me. Come on capital one - I switched from a regional bank to you because your app and the simplicity of banking with you was unparalleled. Now it’s not..Version: 5.48.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.90.0


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