Cash App Customer Service

Cash App Positive Reviews

Lawsuit from everyoneYou get a lawsuit from your customers that says a customer but all your customers who shows you how the banking money and business world work look at AIG. I can’t tell you how many times I got billed out you’re not. I followed every criteria for that lawsuit every single bit and you came back with. I was using Cash App for bitcoin and the US government does not or is it gonna text me yeah that’s what you text me for all the money I made in bitcoin well I was a failure a bitcoin look at the papers no and there’s there’s a lot of heat in there like that you can see what happened like I’ve told you I have proof of my bank account the dates….yall crooks I’m a hustler y’all just really greedy . Greed is entitlement which is ego which is pride and what comes before a fall. Oh you probably don’t know well so many readers may so F Cash app. I’ve been with them since the beginning, like literally since they first started, and they have screwed me over countless of times I’ve had to make new accounts. I’ve had to do everything. Do not give with them even though their rent number to finance do not do not if somebody tells you it’s the only way that they can take payment or something tell them download Zelleand they’re gonna take this off so whatever cause I just promoted another app which is not fair..Gh05t22Version: 4.75

I love Cashapp!Cashapp makes it fast and easy to send and receive money. I also love the saving feature, where you can set a goal and add money to the savings and Cashapp will calculate the amount you need to save to reach your savings goal. You can also do the round up feature where all of your purchases will be rounded up, and the money that is rounded up will be added to your savings. Another feature that I love, is that you can borrow money from the app and when you pay back what you owe, eventually the amount that you can borrow will be increased. Not everyone has this feature at first, but be patient because the app is working on adding it to all Cashapp accounts. I haven’t ever had a hacking incident etc either, like I have had with other apps and in fact every penny that is spent gets reported to you so that you can keep track of your money. So what are you waiting for! Go and download the app, it will make managing your money so much easier! On top of that, there are also other great features that I did not list! I waited a long time to do a review on this app, because I wanted to make sure that it was not an app that starts off great and then becomes frustrating and useless. Trust me, this app is worth having!.Mallkavion911Version: 4.26

Not the great but not that bad appI really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people's money and it never gets return because the person changes their info and these thieves keep the payments. it's not okay. Your good, but it could be better. Follow up: I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it's not even about the money, it's about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That's why I said, what is the harm in creating an option for a sender to reverse a payment or something..Amilatree89Version: 4.23

Auto Cash Out Has Periodic ErrorsWhile I appreciate that this app allows for the transfer of money freely between people, bank accounts, debit cards, etc., it’s very frustrating that every 60-90 days, the auto cash out feature stops working and then I have to go through Plaid to input the user credentials for my linked bank account. Cash app doesn’t ever acknowledge that the system has glitches. I keep advising Support over and over again that a linked bank account should not delink itself and the Support person or bot becomes confused like I am speaking a different language. I have no idea why it is so difficult for creators and technical support for applications and programs to be honest, transparent, and helpful. A Support person will send a user through the same process that the user completed 3-4 months ago and that was successful at that time and then have the user do the same thing again without admitting or advising that there must be an issue. If you’re asking me to do the same thing that I did when I set up my account and I haven’t changed anything, then that means something is wrong. My bank tells me that this isn’t a problem on its end. So, I’m extremely annoyed that the simplest of features have become so unreliable and cumbersome through Cash app. Please fix the Auto Cash Out feature so that the user’s initial settings and linkage to a bank account are preserved!.AlexG, IVVersion: 3.84

KEEPS CrashingNormally I’d give cash app 4.5 stars its a great app. But ever since December started it has been crashing. Granted I have an older IPhone, but its weird because I’ve never had these issues before. I am concerned bc this app is easy when it comes to giving and receiving funds. However it just won’t even load up. It keeps crashing before anything loads. My sister has a newer iPhone and it loaded just fine. However, iphones are expensive and I am not about to buy a whole new phone just to fix cash app. Hopefully it works soon. Cause most people have cash app and I am willing to use other avenues, but most people only have cash app. This is kind of frustrating but I will keep checking in the next few weeks. I uninstalled and reinstalled. I even called support and I’m not sure if they’ll get back. I’ll come back in the next couple of weeks and see if it has changed cause despite this I really love this app. Just wish it worked on my older phone how it used to. Idk if this is a bug or not. UPDATE: customer service called the same day I requested it. They were very nice and now cash app is loading up for me. If you are having the same issues and have an older iPhone. That is probably it, but don’t worry. No need to buy a new phone just call cash app and they will help you! Updated rating is back to 4..Xx__michelle__xxVersion: 3.53.2

Good app, but still some issues.I’ve been using cashapp about as long as I’ve had a debit card. Same debit card used every time. But, after my experience the last night or two, I’ve decided to move onto Zelle or Venmo. I got off work late last night and wanted something to eat, and after having some issues with my card I decided to attempt to add the funds to my cashapp to purchase said food. Well, that kept failing and declining. Now, it’s the next morning, my debit card is fine now but still unable to add cash to my cashapp card. Deleted the card and decided to readd it, only to be told 3 times it was incorrect number even THOUGH i’m staring at my card right next to me as I’m typing the numbers in; nothing is wrong. The app is updated, but now, I’m no longer able to use cashapp to send/receive money because ‘ThErEs SoMeTHiNg WrOnG wItH mY bAnK’ when I know good and well there isn’t. And all they’ve been telling me is to contact my bank, despite my actual debit card is working perfectly fine and able to process transactions. I’ve had other issues with sending money in the past, with despite having money in my account on my card, they never processed or was able to be sent. Whatever is going on with cashapp - it’s NOT with my bank as every other app has been working perfectly fine, and as i said, so is my debit card. Definitely my last time using cashapp..AkdhfkfnamdbckdjeVersion: 3.85

Boosts used to be better; people don’t use the appI got the cash app card because I could get boosts (discounts) at any grocery store, any restaurant, and any coffee shop. Now, the only boosts offered are for places I don’t shop and most of them offer discounts less than 10% and even as low as 2%! It’s really not much of an incentive to use the card. Anything less than 15% seems stingy to me, although I’d use a small discount if it’s somewhere I’m shopping anyway, like a grocery store. Another issue I’ve run into is that I don’t know anyone who uses Cash App. I’ve received money from only one person in the several years I’ve had the app and haven’t sent any. I kept it around because I like it better than Venmo and the older boosts were more appealing. Sadly, Venmo seems much more popular, at least where I live. I invested in Bitcoin for a while but switched to another app that doesn’t charge fees. Overall, I like the app and it’s simplicity. I feel that it’s slightly more privacy-friendly than Venmo. I like that we can have usernames. I wish my friends and family actually used it. I wish boosts offered at least 15-20% discounts on places where I actually shop, and even better would be to bring back the “Any grocery store” or “Any restaurant” boosts so I can use them at local stores rather than just national ones. I’d also like to see no transaction fees on Bitcoin..AlienwithagunVersion: 4.70.2

ScammersA scammer got my credit cash card number by stating they were collecting for a debt that I was paying for several years , they claimed that my debt will be collected by them and that I had to give them my information, it seemed to me to be legitimate so I gave them my cash card number which they soon after collected the amount that I’ve been paying for several months, soon after my card was debited by the collection agency that I’ve been sending the payments to for months, I contacted them stating that another collection agency contacted me stating that they were now collecting for this debit and took my credit card information and shortly after collected the payment it turned out that the scammers hacked into the collection agency that I’ve been sending payments to computer system stealing information of over 500 accounts mine being one of them, I immediately blocked the scammers on my Cash card account then canceled my account with them and was able to order a new card. Cash pay made it easy to do all this online without speaking to a cash pay representative. Therefore the scammers can no longer steal my money, I got my money back . And now I have a new card with a new card number , on its way. The new card now will have increased security so that no more scammers can steal from me..WWW dor MEMORYVersion: 4.62

If your information gets stolen you’re basically screwedMy information has gotten stolen somehow twice. I don’t listen to scam sites, don’t give anyone my information, and frequently change my cashapp pin and passwords. And yet my information gets stolen which is annoying. But what makes it worse is that when someone makes an unauthorized transaction and you try to dispute it, you have to wait for the transaction to be finished, and you cannot cancel it but instead have to dispute it. I wouldn’t have an issue with this is disputing actually worked. But I’ve tried it, and it doesn’t. You get an email and you’ll have to answer some questions. If they deem your answers invalid they won’t give you your money back, which I wouldn’t be frustrated at if they actually judged it well. For example, I live in Massachusetts and don’t ever make transactions outside of Massachusetts (never have), why would my next transaction be in a whole other state when I just now made a transaction here unless there were multiple users on the card? Disputed transactions, from my experience and my research, rarely go the way they should, and in order to fix that it would be better if the team used some understanding of their customers..Kriv20Version: 3.67

Unwilling to make exceptionsI just got the cash app a few days ago from an invite from my friend, my friend told me that if I joined I’d get a $5 credit, and then I had a debit card sent,I had no idea that ther was a time limit on when I had to make a deposit,I thought I had to wait for my card and and when I had a chance to get money on there ,I have never had any kind of money app and my friend spouted off about how great it was,well when I put money on card later today I didn’t get my $5 I know it’s just $5 but still that was the offer I was told about and I should be able to get for activating card and putting money on it,when I asked where my $5 was from a chat customer service I was told it expired and I had to invite friends to get a credit and I told him I was new and the friend didn’t tell me there was a time limit and I was busy with work and hadn’t had a chance and if they could make the exception,it’s only $5 not $500 and hd refused and told me I had to invite friends ,like invite friends so the same thing can happen to them??!!! Not so sure after the lousy ,non understanding help that I got !!! Maybe finish my money off on my card and try another app or maybe not this one made me suspicious!.AsiangrlncaliVersion: 3.59

Cashapp support advocateAll in all I say Cashapp is amazing, transferring cash from and to your bank account is easy and quick, send and receive has been working great for me but one thing they need to improve on is the Cashapp support. Cause idk if it’s ai or a real person but every time i try to use it for help it either doesn’t understand my question and just sends a prewritten message that has nothing to do with my question or it try’s to get rid of me like for instance if I’m having problems with linking my card to Apple Pay it says contact Apple when Apple is saying my card is unactive??? Like what’s Apple gunna do, ITS YOUR CARD. talking more with leads me to believe it’s a real person that has like a spread sheet of responses to common problems and just sends what ever he or she thinks is the closes to my problem but don’t worry if all that fails it just goes idk how to fix your problem and ima just go ahead and say your problem is dealt with? Then it asks if you want to file a complaint and when you say yes it then says your complaint is resolved a couple minutes later😂😭 it’s so annoying and frustrating that you have no just but to find humor in how well it can get you to leave it alone. All in all Cashapp do better with your support team and change the advocate pfp gets me mad cause it kinda looks like it’s smirking at me..OshsbskVersion: 4.53

Mobile depositDon’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all.DonkeyJAVersion: 3.32.2

Great App ALL AROUND!I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers..Jeni1969$$$$$$Version: 3.35

What the sigma?Man They hyped up this app with the cash app rap but little did they know it was all just cap. I tried to adda pfp but it just didnt work for me, later i tried to send some money but the app just bailed out on me. I made my card, i got shipped, took a week and i got jipped. The detail on the card was kinda buns but for some reason i still find it kinda fun, to pay with my card when they see the sigma face they bust out into laughter and they almost burst their veins. They app really got some flaws but over all its kinda chill, i got some money sent to me, went to the store and bought some dill, pickles and i got back home only to figure out that my card hadnt been renewed, now what this means, i still dont know. Its been sitting in the corner of my screen for a while. Ight ima be honest, the app is kinda mid. My card dont work that well even when i shove it in, the cash register just doesnt load , i tap it in and try to boast, and yet the payment just dont go through. But thats the card, now for the app. Like before the app is mid there isnt much else that i can say but the customer service is lowkey buns, they tried to tell me my card was fake and they were like mc donalds workers in new york. Yo somebody gotta turn the first section into a song i aint even know i could rap that bruh💀.Ryan trahan🦖Version: 4.93

Never Using CashApp Again after my issue is resolvedOn Monday someone ordered Postmates, dominos, and a Lyft with my cashapp account. I’m the only person that knows my cashapp account information. I had $300 in my cashapp account before my money was stolen from me. Mind you all of the postmates transactions happened within minutes of each other. After I realized what was happening money was transferred out of my cashapp account. Once that happened the thief started trying to buy more stuff from postmates and by then I only had $4 so my card started declining. I’ve been in contact with cashapp since Monday and today is Thursday. I hate the whole day waiting process to hear something back from cashapp support. If I don’t receive and email from cashapp support saying they will refund me my money within 10 days I’m filing a police report. I also contacted postmates to see what they could do and they said they can’t help me because they saw no recent transactions on my account. The last transaction I have with postmates is from September 2019. Don’t believe these great reviews on here about cashapp because they are all a lie. Before you download this app google cashapp reviews. I would hate for this to happen to anyone else..Virgo EJAMVersion: 3.7.3

FraudulentIt’s been over a week someone had hacked into my cash app and stole over 700 , sold my stock, purchased stock all at the same time within seconds. Cash app support team has been emailed about this and I’m still waiting for updates and a refund. Now as I wake up to check my cash app , I no longer have one. It’s asking me to create a new cash app and when I try to use the same cash app tag it’s says unavailable. I’ve emailed cash app support again this morning regarding this. Also they were about to change all my contact info to login. I’ve screen shoot their info that was in place of mines before they locked me out. Cash app didn’t email me or text me the changes that were made and I’m assuming because my personal information was removed. There should be another level of security for cash app because whoever hacked my account done it with ease and not even cash app the company stocked them. I wouldn’t recommend this app or cash app after what happened to me cause it can happen to anyone. At least with a bank account they can replace your money until they confirm it’s fraud. Cash app don’t do that and you’re just left wondering and you cannot call a live person either..Babephat83Version: 3.33.1

Borrowing instantlyBeing able to borrow money from you guys is by far THE BEST and MY FAVORITE update from any app. I’m a very introverted person and times do get hard, paychecks do come a little late and sometimes it’s hard for me to muscle up the courage to ask anyone for help let alone some money they’ve been working hard for themselves including my own mom even though I do know for sure that she’ll help me. Being able to borrow money from cash app allows me to never have to stress myself out about money or pay for anything whenever I don’t have enough, and it has saved me from a lot of anxiety/panic attacks. Since the update came out I swear I’ve told almost 50 people about it; I’ll literally STAND there and help them figure out how it works, how the payments work when we do pay it back, where to find the button, how to change their payment dates etc….. Thank you so much cash app team !!!! You’ve outdone yourself with this one. Oh and one more thing I also like how our borrow balance starts off low but in due time and after we’ve paid back the money on time our borrow balance starts to rise; saves you guys a lot of time to differentiate between the people in this world..MUA.KAYVersion: 3.77.1

Cash apps customer service is the worst everCash app itself is nothing but an app built for scammers to steal money from people, their customer service is horrible and the worst I have ever come across, they don’t care about people scamming you and they don’t care about your money being yours. Trust me they won’t even hear your case out, they are scammers themselves, do not trust this app. They are not a banking app like Netspend or some of the other free banking apps out there that will help you dispute scams. Untrustworthy app do not use. Update: cash app responded to this review only stating to rub the salt in my wound, that’s all they do. They stated that once you’ve been scammed, that they do protect all scammers funds, and refuse to look into any case no matter what. So if for any reason you got scammed or ripped off or if something appears on your card by mistake, they stand by protecting all scammers. They don’t care about there customers. They just emailed me stating all these things. If you don’t believe me then you will find out soon because cash app has a lot people scamming money and I hope that you won’t end up in my situation. Please use Venmo or Netspend a safe banking platform that protects your money..JoshShadows7Version: 4.60

Love itCash app is one of the best apps of all times easy to use send money an receive with out a lot of extra things like these banking apps and more Cashapp is very hands on an convenient for me to use for myself, my children, friends, family, and loved ones when you look at an app like this, there's usually all types of unexpected things and misleading information. That sense across one thing and always comes to find out it's another but when you use cash app, it actually is exactly as it seems if you have not tried it I highly recommend you try it out and you will not be disappointed. I've been using Cash App for about 6 1/2 years now and it has not disappoint me or let me down yet even when it comes to speaking with customer support they're very hands-on and reach back out to you in a timely matter to make sure whatever issues you do have or easily handle, so this is why I get cash app five stars there's just no way possible way you can go wrong when you choose cash app so go head download download download And that I mentioned that I can also do your taxes you'll thank me later well actually cash app you thank cash app later.2390kayVersion: 3.83

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.52.0

Cash App Negative Reviews

Why do they have customer serviceWhen you call in or when you go onto the app and you send a message to support and you tell them you're not able to buy bitcoin because it tells you unable to purchase it this time or you try to add money and it tells you that it's not able to dang you message them and you tell them and they have no read they don't want they don't have no answers on why you are not able to buy bitcoin or add money to your account they just tell you that there's security parameters sometimes if I see something it doesn't like it doesn't let you purchase you're pulling from your own bank account so there shouldn't be any issues it's your money but yet somebody used my bitcoin or my bank account on their cash app and pulled over $1600 and they did nothing about that I don't know how she got my information nobody helps you with this app that used to be the best app to buy bitcoin to send bitcoin because of the price but ever since 2020 this is become the worst app to deal with they might as well fire fire all the customer support because they don't have no information for you when you messaging because they rely more on the computer to take care of the app then people which is stupid that's the problem holidays people are too lazy they want everything for free what's wrong with society it's build up of a bunch of sheep they don't want to work for nothing they have no opinion they just get in their little bubbles and follow everyone else.Bmanitas45Version: 3.69

Moving your own money desperately needs improved…Cash app has been my 1st choice for several years now. however, I also use Step, Dave, CreditKarma, PayPal to name a few, They all have their strength and weakness obviously and over time I see a lot of the “weakness” slowly start improving. I can’t say I’ve seen much improvement with the overall user function and user friendliness of cashapp.. as I’ve noticed other apps improve, become much easier to quickly move money between my various external accounts. For example if I want to move money from s Step to CreditKarma: I can go on either so, choose to move the money. Which accounts and it’s done.. but cash app is very confusing. You can save as many external accounts as you want. But when you hit “add money” only god knows which account it’s trying to pull from. I’m constantly removing and adding the same accounts so I know where it’s coming from.. I’ve had to connect my step several times. It successfully connects.. but when i attempt to “add money” from my step. It completely ignores the account and asks for a debit card #. When I attempt to add the step debit card number. It rejects it-stating that it’s not a debit card, but a credit card! Obviously it’s not!? I’ve battled with this for my whole 3-4 years using cashapp. And it’s not changed at all! You would think ADDING money to your cash app from other external accounts would would be a pretty high priority on the update list ehh? I suppose not..HazyljaydeVersion: 4.39

No securityI love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something. Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen. I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!.ThaChoCoVersion: 3.65

Birthday Problem(Before I saw anything else, I’m gonna acknowledge that this is mostly my fault. I made a mistake, I just really wish I got actual help) Let’s just say if you accidentally put in the wrong birthday, you might as well just get a new phone. I accidentally switched the numbers on my birthday, they ended up being backwards and I didn’t realize until much much later. Whenever I tried to do anything, it would tell me something went wrong, but it would never tell me what.(which is another thing I find quite annoying) I thought it was my name, or maybe my SNN and it took me forever to realize that I put in the wrong birthday while making my account. I thought I could go to support to get it fixed but nope. They can’t even change it, not even with id or anything like that to prove that it’s you and that you made a mistake. Copy and pasted responses it feels like. Literally all I need to do is change my birthday and I’ll be able to use the app, but since they don’t offer that, I’m stuck with an account that I can’t use, I can’t make anymore accounts cause I’d have to use this phone number, but I can’t close my account cause I have money on it, and I need to identify that it’s me, but since the birthday is wrong I’m pretty sure that won’t work. I’m stuck with an account I can’t use now. I will either have to somehow change my phone number, or get a whole new phone. So yeah, this has been annoying. Sorry.Please let me change itVersion: 4.5

Bad banking appI have had my cash app account for awhile and use it pretty regularly. My checks go into this account because the paid 2 days early feature. But I needed to load cash onto my account to pay for a bill that didn’t accept cash. So I was like ok I will just run to Walmart and load the cash onto my card. So I get to Walmart and we try everything to load the cash on my card and it wouldn’t work. So I get ahold of cash app support to find out why. They tell my I’m not eligible for this feature. Ok that’s weird why can I not load cash onto my card when needed. They say not all customers are eligible for this feature. Then not one person I talked to could tell me why this couldn’t be an option for me. They just kept saying I could be eligible in the future. I don’t need it for a future date. I need this now. This is unacceptable. I will be closing my account and moving things back to my traditional bank account where I can have control over my account and not be told what I can and can’t do. I think it’s stupid how they control how you load money on your card Weather cash or through direct deposit. I can understand that they want to control overdraft features and loans and stuff like that. but to tell a customer how they can’t load money into their account how they want to is unacceptable. I suggest not wasting your time with this banking app. I’ve heard Chime and the Dave app are way better than cash app. So maybe try them before cash app..Noname12345677Version: 4.61

Smooth til it’s notIt’s great til you realize they literally close your account for violating an allusive mystery policy , of course it’s a top secret undisclosed mystery policy that they do not have the decency to disclose, obviously confused , I reach out as they suggested to do if I feel an error has been made and/or to appeal the decision, so, because I can’t make sense of what in the world they are talking about I’m less concerned with what appears to be a “you can’t sit with us” policy, I reach out to understand -they literally dismissed my efforts to understand and just sent 3 questions that I am expected to answer , which I did, they still ignored me and my questions entirely .. . I barely use the app… then am told I will receive a decision in non specific time frame and to look for it in my email as that is where I would receive a response . Ummm, how about no . Zero tact, Zero ability or effort to respond or address anything other than their end of concern while the completely disregard the user, I still have no idea WTH is going on . To me the approach is off, the customer service is lacking , they are dismissive and what could have been just a blip or an innocent mistake and cleared up easily , quickly and respectfully now shines light on what happens when you are shown you have no voice . Forget it .. like there aren’t safer more efficient options that actually have someone there to communicate . Idiots.MsikeitonVersion: 4.58

If I Could ZERO stars I wouldThe reason is because I’m out of town & can not download paper money to my card. The app has disabled the option to deposit paper money in store. Mind you I’m in California and the feature was just available last week. I asked customer service why is the feature all of a sudden not available they couldn’t give me a solid answer all they keep saying is that it’s computer generated. So you mean to tell me the system automatically chooses who is eligible to make paper deposits through select stores. Woooowww now I’m across country on the west coast when I’m from the east coast & needed a place to stay. I told customer service it would not let me add my other cards & let them know what error message it was giving me. Still no answers, & they still couldn’t tell me why out of all people in the world this happens on my account. Please let me is it fraudulent activity or something. These people couldn’t tell me nothing at all. All customer service could tell me was I can get a supervisor to respond to you through an email within 24 hours. Baby I’m all the way in California I don’t have time to wait 24 hours! It was so funny to me that the customer service person asked if family members or friends could send me money like are you serious!!! Totally not funny!!!! I’m all the way across the world & can’t do anything. Yep, sorry but I will be going straight to corporate office calling the ceo cause THIS IS UNACCEPTABLE!!!!.Britt2FireVersion: 4.72

UnhappySo when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime.Blblewis79Version: 2.43

Customer service is garbageSo I just had 400 dollars sent to me , as soon as I received the money I had ATM charges hitting my account , 105 dollars was pulled off my card and I was sitting at home when this was happening. So clearly it was not me. I had received the 400 dollars so I could pay a bill and then have the rest for groceries for my family , this was the only money I had at all at this time. The bill I had to pay for paid and I should have been left with 160 bucks for food , instead I only got 60 , and this is all cashapp would do , nothing , tell me they have no information for me , I called on the phone and was hung up on , I tried to use the chat customer service and was answered with computer generated answers , I couldn’t even tell if I was speaking to a real person or not. Needless to say I’m now waiting 45 days to get my money back and I can’t even get any sort of answer as to why this happened or how it’s being fixed , they don’t care about there customers, they just care about shuffling people along so they can end there generated play books. I actually liked cashapp until this happened, this was second major issue I have had now and I don’t think I will continue using it after this , leaving my family to be hungry after letting a atm that is not even around me take my money is criminal and neglect on there part , ATM have cameras and locations how hard is it to figure out. And I’m still hungry.T-Vicious PhotographyVersion: 4.31

Cash card failureI’ve been trying to get the cashapp card in the mail since November of 2022. It’s now January 2023 and still haven’t gotten my card. The first time I ordered the card nov 22, 2022 After 16 days the app came up with a notification that there was an issue with my address EVEN though I had my address typed in CORRECTLY. I re-entered (even tho it was entered correctly) my address and waited again after 10 days yet again the app pops off with my address was undeliverable. So I can’t acted the joke of their customer support to inquire as to WHY my address is undeliverable & was told to delete and reinstall the app. I did that and the requested a new card yet again and after 7 days the app pops off with the SAME ERROR about my address being faulty. So yet again I contacted customer support who tells me that the card take 7-14 days to arrive, which I already knew but the app said my card was could NOT be delivered to my address. Then the support team says they cannot deliver to P.O. Boxes even though o don’t have a P.O. Box I own my home & have NEVER had an issue getting my mail except with trying to receive my cashapp card. So now I have changed the address to my brother in laws address in hopes it will arrive there, after this whole fiasco I’m not hopeful that it will even arrive there. The customer support is a dang joke and cannot comprehend what I’m even telling them and they keep telling me the same thing EVERY TIME! I DO NOT RECCOMEND.Jace fergieVersion: 3.80.2

***WARNING *** Do not use this platform!!!!I was scammed out of $2500 yesterday by someone who posed as a Cash App support representative who was supposed to be upping my transfer limit. They swiped $2500 out of my money and I called Cash app immediately to beg them to please stop the transfer and track down the people who took the money out of my account. I gave them all the information they needed to easily have retreated my money had they acted quickly. They did not care. They saw that it was not their problem. Did not care about the fact that I was their customer and they were supposed to protect me and my money. So it was not their problem and could’ve cared less to do anything to help me. This app is not safe! Please do not use it!! I am hiring a lawyer and going to sue them. I would guess they have done this too many people and could care less what happens to their customers. That money was supposed to pay for my wheelchair accessible vehicle. I am very sick and on my deathbed. They do not care. I was told by the representative in the fraud department that I would have my money back within 10 days. They assured me. This was while there was still time to get my money. The next day they emailed me telling me sorry we’re not gonna do anything. This is your problem, not ours attitude. Basically stated that in so many words. these people are not good people and they should be paid out of business unable to operate in the United States..Tavia CaswellVersion: 4.58

Stealing MoneyI’d leave a 1-Star if I could. Y’all really need to get rid of these “temporary holds” on gas pump transactions. What if I only had $40, spent $10 on gas, & was depending on that $30 to get a bit of groceries or medicine or something else that’s crucial to my sustenance? Come to find out that when I paid for gas at the pump, the entire amount that I had on my card was taken off & being held as “pending” until further notice? What happened to just taking $1 first, then taking the rest of the amount later on? Or, consider this, ONLY taking the necessary $10 that was spent to begin with & leaving it on hold until it finalizes? What is the purpose of taking every last cent to my name for a single transaction that’s less than half of what I had in the first place? That’s stealing, in my opinion. Now I don’t have any money to get other things that I needed until I get paid again in 2 weeks, thanks to this steaming pile of crap that you advertise as a useful, efficient app. If you don’t trust that a customer will have the money later, just take the entirety of WHAT THEY SPENT immediately. If I spent $10 in gas, then take the $10 in gas. There’s literally no reason to take the entirety of a customer’s money for a small pending transaction just to keep it on hold for a week. If this issue is not resolved & my money is not returned to my account, I will not be using CashApp anymore & I will make sure that all of my friends stop using it, too..Madds MarieVersion: 3.64

Worst Refund Process & Customer ServiceWorst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone..Phoenix332Version: 3.58

Instant Vs FreeWhen I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time..TryJoy26Version: 2.32

Customer Service is TrashI needed access to an account I made over 5 years ago due to someone accidentally sending it there instead of my new account. I called, and was told the only way to get support was through email, and the line disconnected right afterwards. I sent three emails before getting a responds over a week. Finally, someone takes my case and over FOUR DAYS, five different people sent me the same email asking to verify my identity, which I did and send screenshots to prove I did every time, and still continued to receive them. It’s been almost two weeks, and I have no access to the account. I finally was able to call on the phone after a week of trying, and the guy on the phone told me he was going to ‘try and transfer the funds from the old account to the new account’ and that ‘it failed’ so I simply have to wait two weeks to have the person send the money to my other account, wouldn’t let me talk to a supervisor, and refused to help me any further. Venmo customer service is nicer and far superior, and well as them being able to give access to your account after you verify your identity doesn’t just fail, and you can have access to the old account if you ask. I’m deleting this app as soon as I get this money and sticking with Venmo, because this is the stupidest thing I have ever had to deal with IN MY LIFE. I pushed a child out of my body, and it was easier than dealing with cash app..Alihu9614Version: 3.62.2

Beware! Horrible Customer Service!If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank..Loveluxe28Version: 3.0.1

Closing accounts for no reasonI have been a user of cash app for many years and just in the past two weeks they have closed down my account for violating terms and conditions. When I contacted them through the app I was told I would need to call the number to get more information, after being told I cannot give anymore information at this time. It was disappointing that I was not getting a response. So I call the number and I was told the exact same thing other than you violated the terms and conditions therefore the closing of your account. Not even a higher up could answer my questions what did I do that violated the terms and conditions. I barely use this app and the night prior of the closing I used my cash app card at a place I go often and the next day I tried get gas and that’s when I figured out my account had been closed without notification without reason and without explanation. So I decided to make a new account. I made a new account used it three times sent money and received money and transferred the money, this past week I went to use it and found out they closed my account again. I ordered a new cash app card, the app states it has shipped 10 days prior, no card had shown up. Through the years of having cash app I’ve never had an issue til now. It is very disappointing that they will close your account and not give you a reason why. They are very dismissive..Closing accounts no reasonVersion: 4.67

SCAM!! Money takerI had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back. DO NOT DOWNLOAD CASH APP!!! I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out..Jeanelle10Version: 3.56.3

Horrible app to useI never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!.Samone1dVersion: 2.49.1

JokeMy one star is based on the fact that with this app there are no fail safe for their users. They had an outage or some malfunction going on with the app and instead of making that clear as soon as you open the app like many other apps do so the users are aware of what’s going on. I used the app earlier in the day no issues, person got the money I sent right away. Later that same day I was doing a transaction for goods with an individual, I sent the funds and the person didn’t receive it nor was it taken from my account, I thought maybe I didn’t click something or my Face ID didn’t pickup so I tried a last time and same nothing. We both refreshed our devices multiple times and still nothing. Needless to say I told the person never mind cancelled the deal because it seemed like the app might not be working after multiple tries. Later that very night 3hrs later the funds were disbursed to that person and the product I was trying to pay for I didn’t have and the individual have position of my funds and went ghost on me and I don’t have the goods I was trying to purchase. Like seriously cashapp should have at least notified me to see if I still wanted to issue those funds out after 3hrs later when that’s not how the app is suppose to work. Called support and the generic respond was use it only with friends and family as if friends and family can’t do wrongs. This app is for scammers..LegeionVersion: 3.63.1

Don’t download.I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted..ChristinaDomanicoVersion: 2.30

Zero customer service after suddenly closing my account for no reasonI have used Cashapp for years to send and receive money, make purchases with my Cashapp card, as well as to invest thousands of dollars. Both of my children also had accounts linked to my own with cards that were used on a regular basis. None of us used our accounts for anything or in any way that ever would have violated their terms. However, I suddenly receive a message one day while attempting to receive money, that said my account was closed for that very reason. After contacting customer support, they were unable to give me any details whatsoever regarding why this happened or what was supposedly done by any of us to violate their terms and they refused to reinstate my account. They offered me the option to have someone contact me through email to try to resolve the issue, however it is months later and I have still never received any contact from anyone at Cashapp. I tried to make a new account with an alternate email address and it allowed me to, only to immediate close my account again as soon as I tried to use it. Every chance I have, I let everyone possible know how much I hate Cashapp and advise them to not rely on any of their services, as they may randomly prevent you from continuing to use them at any point for absolutely no reason, with no explanation and without any opportunity to resolve the nonexistent issue..TldtldtldtldtldVersion: 3.80

First time ever reviewing an appSo I would never write a bad review for an app. Actually I’ve never written a review for one ever. But beware when it comes to the borrow feature. I have done borrow like 8 or 9 times. It’s a great feature it’s useful all that. But this last time I did it I did not receive my money, I have reached out to customer service twice, they keep telling me I have received it, and they would rather just transfer me to the borrowing team (why am I not there to begin with??) apparently they only speak over email. A day later I receive an email that says “we see here you did receive it, if you have questions please call”… like what. I respond back that indeed yes it shows on your end I received it, because also on my end on my transaction history it shows I received it, but it never entered my Cashapp balance, if it did enter my Cashapp balance then why was my card declined? My transaction history wouldn’t add up with my cash balance if I received it. They respond again a day later “it shows here you received it, here it is highlighted under your transaction history call if you have questions” as if I didn’t just tell them it is showing I received it under my history. This is 4 people I have spoken with and not a single person has listened to what I have to say, and I am shutting my account down because I am not paying a millionaire company money they did not give to me to begin with!.MalloryshalynVersion: 4.72

They don’t careAll i have to say is i mainly use paypal because of their amazing service and is also the reason why i am uninstalling this crappy app i like it when a security team works and actually does their job and why am i saying cashapp is bad well i got scammed of $200 and went straight to support after it happened and made the scam report and waited a month to be declined my funds back so all i have to say is one very pointless to put an actual scam report option if your going to wait a whole month and the security team deny you your money back when they can look into whenever and take care of it whenever they choose as i felt like i am not cared about but paypal i feel safe because if anything were to happen they take care of it never had an issue please do not download cashapp and be safe with your money go download paypal you will thank me later for saving you from future headaches if they would have refunded the money that i was scammed of in a quick manner i would have rated 5 stars but i gave more than enough evidence that i was scammed and i feel like they didn’t even look i to it but just went meh its just $200 but i am struggling in life and $200 is a lot to me so it made me feel like they just don’t care so with that said you get the rating you deserve now if i was to say get my $200 back i could change my review but i will still never use your app because i no longer trust it.0G_Kush420Version: 3.67

Nonexistent customer serviceThe app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service..Sco978Version: 3.28

The worst customer service I have experiencedI knew the customer service was bad by the amount of time it took to legally change my last name after marriage, receive a new card etc. However after dealing with a fraudulent charge on my account, it has reached a new low! I was charged by a scammer site, I reported it and gave more than enough evidence to back my claim and it was denied! For the reason “based on the information available to us, our investigation has led us to determine that the merchant fulfilled their obligations for the goods/services associated with this transaction” I reached back out to support asking how they determined that result considering there is NO evidence supporting that I received any type of goods/services but all the evidence supporting that I was robbed! And they responded with another email stating “ According to our records, no disputed transactions were denied in connection with the information you provided, thus we are unable to proceed further with your request. “ It’s like pulling teeth trying to get any kind of assistance. The support chat always tells my I need to wait to speak to the specialist team, it’s takes days to weeks to hear from them, and then it’s dead end inaccurate information. They don’t care about the customers and they certainly don’t care about solving my issues with the app. It’s very disturbing and disappointing. Stop playing with me and do your job..TaytayAnsonVersion: 4.56

Do not use cash app, they can loose or take your money and the have no accountabilityDon’t use cash app they are a 3rd party with no accountability. Their is no one to talk to if you have a problem that actually has the authority to fix a real world problem. They have no accountability if they loose your money. They give you account and routing numbers that will tack your money and not show if it’s deposited if it being sent from a traditional bank, instead of using the app to transfer back-and-forth between the app. He gives you instructions that you can send money from another bank that’s not using the app directly deposited using that routing and account number but it’s not true. I know this firsthand because my father sent me$500usd this way and and we provided proof via the bank that sent information showing both account numbers both names of the parties my dad and myself I presented this three times to cash app support and they still denied that it was ever done and I haven’t got any resolution if you check them out on the better business website you will see that there are thousands of complaints tens of thousands and most of them are relating to the lack of resolution because there’s no management that you can actually talk to you to help you figure out your unique situation they only communicate via email and you can tell that they do not care about their customers..Zach OtherworldsVersion: 4.43

Can’t restart the app to enter my login info after wrong email entryI got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD. Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option. Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement..Diz-EhVersion: 3.51.1

Frustrated!!! I just want my money back!!!Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts..FrustratedandMad.comVersion: 3.4

Zero stars if possibleHonestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best. **update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”.Elisa.bethVersion: 3.8

DO NOT GET!! USE BREAD APP!This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!! P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs! Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!.GratefuLgotttiVersion: 2.53.1

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