Cash App Customer Service

Cash App Positive Reviews

Taxes fully free. Thanks much SQ!I have what my old tax lady called “very complicated taxes”. If I go to HR block or any tax place that advertises $40 taxes or something like that, they look at my tax folder for the year and try to charge me a bundle. I paid over a thousand dollars once and the lowest I have paid is $450 in the last 5 years. I own more than three unrelated businesses, have rental houses that are all diff addresses, I work W2 and 1099 jobs and usually have a half inch stack of w2s cause I quit readily, I have multiple stock and bitcoin trading accounts that I use for different strategies, I often get 1099G and 1099misc, I make large donations… my taxes are long and take a tax person a whole day or two to do. A lot of my write offs and etc need me to be there to walk the tax people through when they do them so I figure I might as well do them myself. A lot of the free tax services will make you fill it all out then at the end will say “you grossed over $60,000 this year so you have to pay X amount” or “state taxes costs $10” after I just spent 14 hours inputting everything. Cash app luckily lets me do all my taxes for free on there and is just as easy as any other program. You don’t have to put your refund into cash app but I did anyway cause cash app is awesome. I’m waiting for a buying opportunity for a thousand shares of SQ too..Its seanVersion: 3.59

My Cashapp ExperienceAfter using the app for a couple years, I have had a pretty positive experience, I use direct deposit and use it as my main source of managing my funds. I get paid early and direct deposits from other stuff comes in quick too. Able to pay my friends and family quickly, I would say the only time I had a bad experience is when someone got my card and cashapp did not refund my money. Used at McDonald’s over and over and in my foolishness sent the wrong person money on accident. Cash app didn’t do anything sadly and the person got away with my funds. I have to say in conclusion the app has a lot of features and convenience, but the company lacks the empathy and insurance surrounding your funds. It’s definitely better to have your main income in the bank and use cashapp secondary. I currently use it primarily but would not recommend it. They offer a cash advance that I was able to get up to couple hundred dollars before pay which is very awesome. That is definitely the big perk about using the app as your main fund source, that and the 2 day early pay. Of course they also have discounts at a bunch of different restaurants and stores when using your card you just have to choose the boost you want. Definitely enjoy using the app and card, the convenience and usability is far from others. Being able to load money from a bunch of places for $1, no atm fees if you deposit a certain amount a month, just a bunch of perks and features..Tristan361Version: 3.79.1

Scammed and Blocked, doesn’t help customers…I’ve made a purchase a month ago back in April with Cashapp. This was my first and last time using Cashapp. The person who was selling purses was inquiring that I use Cashapp for the payment. I proceeded with the purchase and she accepted the money. I was asking for the tracking number but she never told me it. All she said was that it was shipped and I would receive them in a few days. I kept waiting and asking for the tracking number so I could find out where they where, but she ignored the question and only told me what day I would receive it. It was the day she told me I would receive them but never did. When I messaged her, I said I never received it and then she blocked me. When I reported my refunds twice, both were denied. I received a notification saying “Scam Reported: We we’re unable to recover your money. However, your report will help to prevent future scams, thank you.” What is with this, I can’t receive my refund but it’ll help prevent future scams??? I even chatted with customer service and they told me that they can’t do anything about it since my transaction was already completed. I also saw her account was still active on Cashapp. I’ve done everything I could, only to be a “warning” to future scams. Absolutely disappointed….Richie CarlileVersion: 3.65

Not the great but not that bad appI really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people's money and it never gets return because the person changes their info and these thieves keep the payments. it's not okay. Your good, but it could be better. Follow up: I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it's not even about the money, it's about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That's why I said, what is the harm in creating an option for a sender to reverse a payment or something..Amilatree89Version: 4.23

Auto Cash Out Has Periodic ErrorsWhile I appreciate that this app allows for the transfer of money freely between people, bank accounts, debit cards, etc., it’s very frustrating that every 60-90 days, the auto cash out feature stops working and then I have to go through Plaid to input the user credentials for my linked bank account. Cash app doesn’t ever acknowledge that the system has glitches. I keep advising Support over and over again that a linked bank account should not delink itself and the Support person or bot becomes confused like I am speaking a different language. I have no idea why it is so difficult for creators and technical support for applications and programs to be honest, transparent, and helpful. A Support person will send a user through the same process that the user completed 3-4 months ago and that was successful at that time and then have the user do the same thing again without admitting or advising that there must be an issue. If you’re asking me to do the same thing that I did when I set up my account and I haven’t changed anything, then that means something is wrong. My bank tells me that this isn’t a problem on its end. So, I’m extremely annoyed that the simplest of features have become so unreliable and cumbersome through Cash app. Please fix the Auto Cash Out feature so that the user’s initial settings and linkage to a bank account are preserved!.AlexG, IVVersion: 3.84

Refund issuesI really wish that cash app would do better about how refunds are able to be returned to senders, especially when a service has not been completed. They leave up to the recipient on whether or not if they want to return the money or not. Some people are not that honest and will not return money and that is not okay. You have scammers on there who create accounts for non existent businesses that steal people’s money and it never gets return because the person changes their info and these thieves keep the payments. it’s not okay. Your good, but it could be better. Follow up: I recently contacted the recipient about getting the money back on an a service that was not completed and the recipient declined the return transaction. This is after I I was told to reach out to the recipient by Cash App support and like I said, the recipient declined the transaction. I still say, it is not okay to give the recipient the option to determine whether or not they will give the money back. Some people are not as forth coming and honest. At this point, it’s not even about the money, it’s about the principle. I highly doubt that Cash app is unaware that there are dishonest people on here using their app to lie and steal from other Cash app users. That’s why I said, what is the harm in creating an option for a sender to reverse a payment or something..Gwnwd522Version: 3.25.1

Cash App customer service is a jokeI have a huge issue for the first time in four years using Cash App and it has ruined my experience with them. I can’t believe they don’t care to resolve a fraud issue I encountered that resulted in me losing hundreds of dollars out of my account; I tried explaining to them what happened and they wouldn’t hear me out. It was absolutely insulting and made me feel helpless. Months later still no resolution and they could care less. Everyone I do peer to peer money transactions with are now being guided to use Venmo or cash. I can’t believe they don’t care and as a result I will limit my use of their services. I have friends who are blown away at the lack of tact in their customer service and not giving a single care as to what happened even after I explained time and time again that someone (my ex) who had access to my phone and older phone fraudulently used my account and made purchases NOT ME. They see it as the pin was used and the card via my phone was used so I must’ve authorized it which I didn’t. This is condoning the acts of someone who screwed me over financially during one of the most trying times of my life with this pandemic. As a result I lost the apt I was trying to move into and I am still without a place to live. Cash app and my ex screwed my life up and they don’t care. This is madness.Dave CavanaughVersion: 3.18.1

Love it... but....I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money..Shelby mumfordVersion: 3.22.1

If your information gets stolen you’re basically screwedMy information has gotten stolen somehow twice. I don’t listen to scam sites, don’t give anyone my information, and frequently change my cashapp pin and passwords. And yet my information gets stolen which is annoying. But what makes it worse is that when someone makes an unauthorized transaction and you try to dispute it, you have to wait for the transaction to be finished, and you cannot cancel it but instead have to dispute it. I wouldn’t have an issue with this is disputing actually worked. But I’ve tried it, and it doesn’t. You get an email and you’ll have to answer some questions. If they deem your answers invalid they won’t give you your money back, which I wouldn’t be frustrated at if they actually judged it well. For example, I live in Massachusetts and don’t ever make transactions outside of Massachusetts (never have), why would my next transaction be in a whole other state when I just now made a transaction here unless there were multiple users on the card? Disputed transactions, from my experience and my research, rarely go the way they should, and in order to fix that it would be better if the team used some understanding of their customers..Kriv20Version: 3.67

Good app, but still some issues.I’ve been using cashapp about as long as I’ve had a debit card. Same debit card used every time. But, after my experience the last night or two, I’ve decided to move onto Zelle or Venmo. I got off work late last night and wanted something to eat, and after having some issues with my card I decided to attempt to add the funds to my cashapp to purchase said food. Well, that kept failing and declining. Now, it’s the next morning, my debit card is fine now but still unable to add cash to my cashapp card. Deleted the card and decided to readd it, only to be told 3 times it was incorrect number even THOUGH i’m staring at my card right next to me as I’m typing the numbers in; nothing is wrong. The app is updated, but now, I’m no longer able to use cashapp to send/receive money because ‘ThErEs SoMeTHiNg WrOnG wItH mY bAnK’ when I know good and well there isn’t. And all they’ve been telling me is to contact my bank, despite my actual debit card is working perfectly fine and able to process transactions. I’ve had other issues with sending money in the past, with despite having money in my account on my card, they never processed or was able to be sent. Whatever is going on with cashapp - it’s NOT with my bank as every other app has been working perfectly fine, and as i said, so is my debit card. Definitely my last time using cashapp..AkdhfkfnamdbckdjeVersion: 3.85

KEEPS CrashingNormally I’d give cash app 4.5 stars its a great app. But ever since December started it has been crashing. Granted I have an older IPhone, but its weird because I’ve never had these issues before. I am concerned bc this app is easy when it comes to giving and receiving funds. However it just won’t even load up. It keeps crashing before anything loads. My sister has a newer iPhone and it loaded just fine. However, iphones are expensive and I am not about to buy a whole new phone just to fix cash app. Hopefully it works soon. Cause most people have cash app and I am willing to use other avenues, but most people only have cash app. This is kind of frustrating but I will keep checking in the next few weeks. I uninstalled and reinstalled. I even called support and I’m not sure if they’ll get back. I’ll come back in the next couple of weeks and see if it has changed cause despite this I really love this app. Just wish it worked on my older phone how it used to. Idk if this is a bug or not. UPDATE: customer service called the same day I requested it. They were very nice and now cash app is loading up for me. If you are having the same issues and have an older iPhone. That is probably it, but don’t worry. No need to buy a new phone just call cash app and they will help you! Updated rating is back to 4..Xx__michelle__xxVersion: 3.53.2

I love Cashapp!Cashapp makes it fast and easy to send and receive money. I also love the saving feature, where you can set a goal and add money to the savings and Cashapp will calculate the amount you need to save to reach your savings goal. You can also do the round up feature where all of your purchases will be rounded up, and the money that is rounded up will be added to your savings. Another feature that I love, is that you can borrow money from the app and when you pay back what you owe, eventually the amount that you can borrow will be increased. Not everyone has this feature at first, but be patient because the app is working on adding it to all Cashapp accounts. I haven’t ever had a hacking incident etc either, like I have had with other apps and in fact every penny that is spent gets reported to you so that you can keep track of your money. So what are you waiting for! Go and download the app, it will make managing your money so much easier! On top of that, there are also other great features that I did not list! I waited a long time to do a review on this app, because I wanted to make sure that it was not an app that starts off great and then becomes frustrating and useless. Trust me, this app is worth having!.Mallkavion911Version: 4.26

Mobile depositDon’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all.DonkeyJAVersion: 3.32.2

Great App ALL AROUND!I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers..Jeni1969$$$$$$Version: 3.35

Unwilling to make exceptionsI just got the cash app a few days ago from an invite from my friend, my friend told me that if I joined I’d get a $5 credit, and then I had a debit card sent,I had no idea that ther was a time limit on when I had to make a deposit,I thought I had to wait for my card and and when I had a chance to get money on there ,I have never had any kind of money app and my friend spouted off about how great it was,well when I put money on card later today I didn’t get my $5 I know it’s just $5 but still that was the offer I was told about and I should be able to get for activating card and putting money on it,when I asked where my $5 was from a chat customer service I was told it expired and I had to invite friends to get a credit and I told him I was new and the friend didn’t tell me there was a time limit and I was busy with work and hadn’t had a chance and if they could make the exception,it’s only $5 not $500 and hd refused and told me I had to invite friends ,like invite friends so the same thing can happen to them??!!! Not so sure after the lousy ,non understanding help that I got !!! Maybe finish my money off on my card and try another app or maybe not this one made me suspicious!.AsiangrlncaliVersion: 3.59

Never Using CashApp Again after my issue is resolvedOn Monday someone ordered Postmates, dominos, and a Lyft with my cashapp account. I’m the only person that knows my cashapp account information. I had $300 in my cashapp account before my money was stolen from me. Mind you all of the postmates transactions happened within minutes of each other. After I realized what was happening money was transferred out of my cashapp account. Once that happened the thief started trying to buy more stuff from postmates and by then I only had $4 so my card started declining. I’ve been in contact with cashapp since Monday and today is Thursday. I hate the whole day waiting process to hear something back from cashapp support. If I don’t receive and email from cashapp support saying they will refund me my money within 10 days I’m filing a police report. I also contacted postmates to see what they could do and they said they can’t help me because they saw no recent transactions on my account. The last transaction I have with postmates is from September 2019. Don’t believe these great reviews on here about cashapp because they are all a lie. Before you download this app google cashapp reviews. I would hate for this to happen to anyone else..Virgo EJAMVersion: 3.7.3

FraudulentIt’s been over a week someone had hacked into my cash app and stole over 700 , sold my stock, purchased stock all at the same time within seconds. Cash app support team has been emailed about this and I’m still waiting for updates and a refund. Now as I wake up to check my cash app , I no longer have one. It’s asking me to create a new cash app and when I try to use the same cash app tag it’s says unavailable. I’ve emailed cash app support again this morning regarding this. Also they were about to change all my contact info to login. I’ve screen shoot their info that was in place of mines before they locked me out. Cash app didn’t email me or text me the changes that were made and I’m assuming because my personal information was removed. There should be another level of security for cash app because whoever hacked my account done it with ease and not even cash app the company stocked them. I wouldn’t recommend this app or cash app after what happened to me cause it can happen to anyone. At least with a bank account they can replace your money until they confirm it’s fraud. Cash app don’t do that and you’re just left wondering and you cannot call a live person either..Babephat83Version: 3.33.1

Borrowing instantlyBeing able to borrow money from you guys is by far THE BEST and MY FAVORITE update from any app. I’m a very introverted person and times do get hard, paychecks do come a little late and sometimes it’s hard for me to muscle up the courage to ask anyone for help let alone some money they’ve been working hard for themselves including my own mom even though I do know for sure that she’ll help me. Being able to borrow money from cash app allows me to never have to stress myself out about money or pay for anything whenever I don’t have enough, and it has saved me from a lot of anxiety/panic attacks. Since the update came out I swear I’ve told almost 50 people about it; I’ll literally STAND there and help them figure out how it works, how the payments work when we do pay it back, where to find the button, how to change their payment dates etc….. Thank you so much cash app team !!!! You’ve outdone yourself with this one. Oh and one more thing I also like how our borrow balance starts off low but in due time and after we’ve paid back the money on time our borrow balance starts to rise; saves you guys a lot of time to differentiate between the people in this world..MUA.KAYVersion: 3.77.1

Love itCash app is one of the best apps of all times easy to use send money an receive with out a lot of extra things like these banking apps and more Cashapp is very hands on an convenient for me to use for myself, my children, friends, family, and loved ones when you look at an app like this, there's usually all types of unexpected things and misleading information. That sense across one thing and always comes to find out it's another but when you use cash app, it actually is exactly as it seems if you have not tried it I highly recommend you try it out and you will not be disappointed. I've been using Cash App for about 6 1/2 years now and it has not disappoint me or let me down yet even when it comes to speaking with customer support they're very hands-on and reach back out to you in a timely matter to make sure whatever issues you do have or easily handle, so this is why I get cash app five stars there's just no way possible way you can go wrong when you choose cash app so go head download download download And that I mentioned that I can also do your taxes you'll thank me later well actually cash app you thank cash app later.2390kayVersion: 3.83

Confused and Disappointed loyal customerI’ve been with cash app for about two years and strangely in June 2020 I started having money deducted from any and all my receiving payments from friends and family, out my cash app account. I’ve contacted them once I realized that they were doing this and wanting to know how and where this money was going to. They expressed through email that I have a business account. This was confusing and also false information. I NEVER SET UP ANY BUSINESS ACCOUNT ( I never even had any bank account linked with my account). So I don’t understand why they have the privilege and authority to just take my funds without me authorizing this. They only refunded me for seven days and they have yet to send me the remaining money nor information showing how this could happen to me. I’m an unemployed widow who barely getting by besides the money my family and friends help out with through this established business that serves a variety of people nationwide with there business. Please explain to me how you can take portions of my money and then give me no proof that I’m a business account holder. THATS UNTRUTHFUL AND ALSO STEALING FROM YOUR CUSTOMERS! ☹️☹️☹️ $1212baby.RomaneshaVersion: 3.28

Love this app!I’ve been using cash app for a few years now. Was introduced to it by my kids (all adults, btw). It comes in handy because I’m a truck driver and I don’t have to make plans to make an extra stop and hope western Union is where I’m stopping. Cash app is easy, fast and was way cheaper than using western Union when I first found it. It’s made my life a lot less complicated because my landlord even checked out the app a couple of years ago and decided to download it to make rent collections easier. It’s great to no longer deal with electronic checks or a money order via snail mail or be late paying because I have to come back into town to pay rent. He’s a bean counter by nature so he likes getting his money with a tap on his phone. I also use it to send birthday money, help the occasional friend in need, etc. I also load money to pay tolls and sometimes get fast food so that if my card gets jacked (there have been reports of cashiers helping themselves to cash back when people check out), there’s no direct access to my checking account. And I can easily draw the money back to my checking account so even if I lose the card, I feel safer about my funds being accessible to just me..Squirt7013Version: 3.30

Run from this app it stealsI have tried to call and been emailing idiot staff with this company fir DAYS!! When I started using the app all was good. Then all of a sudden all heck broke loose! I had the option of instant pay or standard for a while, then I noticed out of the blue the option of standard 1-3 day payout (free) was no longer an option for me . Why?!?!? IDK, I’m glad you asked too! I believe it’s so the company of course can be paid 1.5% on each of my cash out payments. As instructed by the idiot CSR, I have deleted my bank and debit card information several times trying to resolve the issue to no avail!! I am now being told that I have a business account which charges 2.75% each time I receive a payment. WOW! I told you thieves.....I’ve been on an email conversation for 3-4 days trying to get this fixed....but of course no resolution in my favor so I decided to delay the app and try another with better integrity and respect for customers. I requested a call and refund for all the fees that i was charged and should not have been.....the CSR Vanessa keeps giving me a canned text response !!! I’m beyond angry and disgusted with this company (app). You’ve BEEN WARNED!!’.SellinaRVersion: 3.20.1

Terrible Customer serviceI called them about a issue I had and they couldn’t explain to me what the issue was or they wasn’t hearing me clearly through the phone or text chat both agents basically dismissed me prematurely saying we can’t help you. I asked to speak to a manager both times the first said no basically the second oh none available they’ll contact you via email my point is to speak with someone. My account went negative took the little cash I had in there didn’t even think that was possible anyways it was because my bank rejected the transaction because my card was locked I made several transactions that day even from the same account and my account was in good standing 2 days later out of nowhere my account is negative but no one can explain to me where the money is or where the money went it’s not on my bank statement either. My account shows multiple successful transfers that day as well a a few failed transfers but they not adding up I’ve had failed transactions on multiple occasions but never a negative balance never this is so bogus to me. Customer service was a joke with the help saying is there anything else I can help you with that’s not this situation no this is my problem I have and they basically disconnect..STREETZ21Version: 4.41

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.40

Cash App Negative Reviews

Moving your own money desperately needs improved…Cash app has been my 1st choice for several years now. however, I also use Step, Dave, CreditKarma, PayPal to name a few, They all have their strength and weakness obviously and over time I see a lot of the “weakness” slowly start improving. I can’t say I’ve seen much improvement with the overall user function and user friendliness of cashapp.. as I’ve noticed other apps improve, become much easier to quickly move money between my various external accounts. For example if I want to move money from s Step to CreditKarma: I can go on either so, choose to move the money. Which accounts and it’s done.. but cash app is very confusing. You can save as many external accounts as you want. But when you hit “add money” only god knows which account it’s trying to pull from. I’m constantly removing and adding the same accounts so I know where it’s coming from.. I’ve had to connect my step several times. It successfully connects.. but when i attempt to “add money” from my step. It completely ignores the account and asks for a debit card #. When I attempt to add the step debit card number. It rejects it-stating that it’s not a debit card, but a credit card! Obviously it’s not!? I’ve battled with this for my whole 3-4 years using cashapp. And it’s not changed at all! You would think ADDING money to your cash app from other external accounts would would be a pretty high priority on the update list ehh? I suppose not..HazyljaydeVersion: 4.39

Why do they have customer serviceWhen you call in or when you go onto the app and you send a message to support and you tell them you're not able to buy bitcoin because it tells you unable to purchase it this time or you try to add money and it tells you that it's not able to dang you message them and you tell them and they have no read they don't want they don't have no answers on why you are not able to buy bitcoin or add money to your account they just tell you that there's security parameters sometimes if I see something it doesn't like it doesn't let you purchase you're pulling from your own bank account so there shouldn't be any issues it's your money but yet somebody used my bitcoin or my bank account on their cash app and pulled over $1600 and they did nothing about that I don't know how she got my information nobody helps you with this app that used to be the best app to buy bitcoin to send bitcoin because of the price but ever since 2020 this is become the worst app to deal with they might as well fire fire all the customer support because they don't have no information for you when you messaging because they rely more on the computer to take care of the app then people which is stupid that's the problem holidays people are too lazy they want everything for free what's wrong with society it's build up of a bunch of sheep they don't want to work for nothing they have no opinion they just get in their little bubbles and follow everyone else.Bmanitas45Version: 3.69

No securityI love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something. Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen. I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!.ThaChoCoVersion: 3.65

Birthday Problem(Before I saw anything else, I’m gonna acknowledge that this is mostly my fault. I made a mistake, I just really wish I got actual help) Let’s just say if you accidentally put in the wrong birthday, you might as well just get a new phone. I accidentally switched the numbers on my birthday, they ended up being backwards and I didn’t realize until much much later. Whenever I tried to do anything, it would tell me something went wrong, but it would never tell me what.(which is another thing I find quite annoying) I thought it was my name, or maybe my SNN and it took me forever to realize that I put in the wrong birthday while making my account. I thought I could go to support to get it fixed but nope. They can’t even change it, not even with id or anything like that to prove that it’s you and that you made a mistake. Copy and pasted responses it feels like. Literally all I need to do is change my birthday and I’ll be able to use the app, but since they don’t offer that, I’m stuck with an account that I can’t use, I can’t make anymore accounts cause I’d have to use this phone number, but I can’t close my account cause I have money on it, and I need to identify that it’s me, but since the birthday is wrong I’m pretty sure that won’t work. I’m stuck with an account I can’t use now. I will either have to somehow change my phone number, or get a whole new phone. So yeah, this has been annoying. Sorry.Please let me change itVersion: 4.5

Lost money, poor service, nice layout, and cool card.Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is..Cnichols3455Version: 3.33.1

Cash card failureI’ve been trying to get the cashapp card in the mail since November of 2022. It’s now January 2023 and still haven’t gotten my card. The first time I ordered the card nov 22, 2022 After 16 days the app came up with a notification that there was an issue with my address EVEN though I had my address typed in CORRECTLY. I re-entered (even tho it was entered correctly) my address and waited again after 10 days yet again the app pops off with my address was undeliverable. So I can’t acted the joke of their customer support to inquire as to WHY my address is undeliverable & was told to delete and reinstall the app. I did that and the requested a new card yet again and after 7 days the app pops off with the SAME ERROR about my address being faulty. So yet again I contacted customer support who tells me that the card take 7-14 days to arrive, which I already knew but the app said my card was could NOT be delivered to my address. Then the support team says they cannot deliver to P.O. Boxes even though o don’t have a P.O. Box I own my home & have NEVER had an issue getting my mail except with trying to receive my cashapp card. So now I have changed the address to my brother in laws address in hopes it will arrive there, after this whole fiasco I’m not hopeful that it will even arrive there. The customer support is a dang joke and cannot comprehend what I’m even telling them and they keep telling me the same thing EVERY TIME! I DO NOT RECCOMEND.Jace fergieVersion: 3.80.2

UnhappySo when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime.Blblewis79Version: 2.43

Worst Refund Process & Customer ServiceWorst customer service I’ve ever experienced from any company. I paid $900 to a friend and since they don’t use CashApp they immediately returned the payment. I wanted to make sure this return went directly back into the bank account from which it was taken so I asked support exactly what I needed to do to make sure this was done. They told me it would refunded to the (last 4 digits account) that it came from in 2-5 business day’s. After a week the money had not been refunded but, still showed just sitting in my CashApp account. Once again I messaged support and they once again said it would be returned in 2-5 business days. When I said that’s what you told me last time they told me that it was my bank who had not done their part. I called my bank who then had to walk me through the process of getting my money refunded (cash out, find your bank, and then place it back into your account). Now it should be back in my account on Tuesday. When I told support through CashApp this they told me they wanted all correspondences to come from my bank about this transaction. Thank God, for customer service at my bank because I would have never be able to get my money back from the useless information CashApp was giving me. Prior I had never had any issues but, I also never had money returned. I won’t be using this app anymore and I definitely won’t be recommending it to anyone..Phoenix332Version: 3.58

Stealing MoneyI’d leave a 1-Star if I could. Y’all really need to get rid of these “temporary holds” on gas pump transactions. What if I only had $40, spent $10 on gas, & was depending on that $30 to get a bit of groceries or medicine or something else that’s crucial to my sustenance? Come to find out that when I paid for gas at the pump, the entire amount that I had on my card was taken off & being held as “pending” until further notice? What happened to just taking $1 first, then taking the rest of the amount later on? Or, consider this, ONLY taking the necessary $10 that was spent to begin with & leaving it on hold until it finalizes? What is the purpose of taking every last cent to my name for a single transaction that’s less than half of what I had in the first place? That’s stealing, in my opinion. Now I don’t have any money to get other things that I needed until I get paid again in 2 weeks, thanks to this steaming pile of crap that you advertise as a useful, efficient app. If you don’t trust that a customer will have the money later, just take the entirety of WHAT THEY SPENT immediately. If I spent $10 in gas, then take the $10 in gas. There’s literally no reason to take the entirety of a customer’s money for a small pending transaction just to keep it on hold for a week. If this issue is not resolved & my money is not returned to my account, I will not be using CashApp anymore & I will make sure that all of my friends stop using it, too..Madds MarieVersion: 3.64

Instant Vs FreeWhen I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time..TryJoy26Version: 2.32

Customer service is garbageSo I just had 400 dollars sent to me , as soon as I received the money I had ATM charges hitting my account , 105 dollars was pulled off my card and I was sitting at home when this was happening. So clearly it was not me. I had received the 400 dollars so I could pay a bill and then have the rest for groceries for my family , this was the only money I had at all at this time. The bill I had to pay for paid and I should have been left with 160 bucks for food , instead I only got 60 , and this is all cashapp would do , nothing , tell me they have no information for me , I called on the phone and was hung up on , I tried to use the chat customer service and was answered with computer generated answers , I couldn’t even tell if I was speaking to a real person or not. Needless to say I’m now waiting 45 days to get my money back and I can’t even get any sort of answer as to why this happened or how it’s being fixed , they don’t care about there customers, they just care about shuffling people along so they can end there generated play books. I actually liked cashapp until this happened, this was second major issue I have had now and I don’t think I will continue using it after this , leaving my family to be hungry after letting a atm that is not even around me take my money is criminal and neglect on there part , ATM have cameras and locations how hard is it to figure out. And I’m still hungry.T-Vicious PhotographyVersion: 4.31

Customer Service is TrashI needed access to an account I made over 5 years ago due to someone accidentally sending it there instead of my new account. I called, and was told the only way to get support was through email, and the line disconnected right afterwards. I sent three emails before getting a responds over a week. Finally, someone takes my case and over FOUR DAYS, five different people sent me the same email asking to verify my identity, which I did and send screenshots to prove I did every time, and still continued to receive them. It’s been almost two weeks, and I have no access to the account. I finally was able to call on the phone after a week of trying, and the guy on the phone told me he was going to ‘try and transfer the funds from the old account to the new account’ and that ‘it failed’ so I simply have to wait two weeks to have the person send the money to my other account, wouldn’t let me talk to a supervisor, and refused to help me any further. Venmo customer service is nicer and far superior, and well as them being able to give access to your account after you verify your identity doesn’t just fail, and you can have access to the old account if you ask. I’m deleting this app as soon as I get this money and sticking with Venmo, because this is the stupidest thing I have ever had to deal with IN MY LIFE. I pushed a child out of my body, and it was easier than dealing with cash app..Alihu9614Version: 3.62.2

Beware! Horrible Customer Service!If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank..Loveluxe28Version: 3.0.1

SCAM!! Money takerI had Cash App for 2 days and I was scammed. I uploaded $5 and then used it to invest in Bitcoins. Two days later my Facebook was hacked and then two days after that my Instagram was hacked. I then noticed I had money missing from my bank account. I looked into my transactions and seen I had multiple transactions from Cash App taken out. Once I got to looking into Cash App, I noticed they transferred my money from my linked account into Cash App then to bitcoins. They then proceeded to send the bitcoins to themselves. In return they sent me a smiley face like “thank you for your money.” I contacted Cash App and they asked me all these questions for an investigation. They said they could not do anything about this since it came from a known phone. Yes the phone was known since the hacker used Cash App to take money out of my linked account multiple times; my phone was used one time for a transaction. I later found out Cash App was hacked recently and I have had several friends have fishy transactions on their accounts in which Cash App did nothing about. I have found the email that was used to hack my accounts and the person is from New York. I am now waiting on my bank to dispute these transactions and try to get my money back. DO NOT DOWNLOAD CASH APP!!! I do not want another person to be a victim of a hacker and scammer through Cash App. In return they will not do anything about this. You will be out of money and stressed out..Jeanelle10Version: 3.56.3

Horrible app to useI never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!.Samone1dVersion: 2.49.1

Zero customer service after suddenly closing my account for no reasonI have used Cashapp for years to send and receive money, make purchases with my Cashapp card, as well as to invest thousands of dollars. Both of my children also had accounts linked to my own with cards that were used on a regular basis. None of us used our accounts for anything or in any way that ever would have violated their terms. However, I suddenly receive a message one day while attempting to receive money, that said my account was closed for that very reason. After contacting customer support, they were unable to give me any details whatsoever regarding why this happened or what was supposedly done by any of us to violate their terms and they refused to reinstate my account. They offered me the option to have someone contact me through email to try to resolve the issue, however it is months later and I have still never received any contact from anyone at Cashapp. I tried to make a new account with an alternate email address and it allowed me to, only to immediate close my account again as soon as I tried to use it. Every chance I have, I let everyone possible know how much I hate Cashapp and advise them to not rely on any of their services, as they may randomly prevent you from continuing to use them at any point for absolutely no reason, with no explanation and without any opportunity to resolve the nonexistent issue..TldtldtldtldtldVersion: 3.80

Don’t download.I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted..ChristinaDomanicoVersion: 2.30

Nonexistent customer serviceThe app is good but it doesn’t make up for the lack of customer service. I was a victim of a phishing attempt that resulted in my account being hacked. I changed my info as they suggest and contacted them. They simply sent me a computer generated message on how to change my pin which I already did. Fast forward a couple weeks and I get notifications of somebody else logging into my cash app. I opened my app and removed my personal bank info in an attempt to protect its security. While I was on the app I literally watched helplessly while the other person sold all the money I had in stocks. They then requested the money from another cash app account and approved it while logged into my account. So I once again contacted cash support. I almost thought I got somewhere when they told me they’d open an investigation and asked for more info. I gave them everything they needed and was told if I had any questions feel free to reach out. I continued to ask questions because I was concerned with the security of my accounts and if my money could be returned. I never heard any response from them from there out. I even attempted to reach out to them again in hopes to maybe get them to “investigate” it all again. I literally got almost the exact same messages all leading up to no response or any real help at all. I’m surprised for being the #1 finance app they have such lack of real customer service..Sco978Version: 3.28

They don’t careAll i have to say is i mainly use paypal because of their amazing service and is also the reason why i am uninstalling this crappy app i like it when a security team works and actually does their job and why am i saying cashapp is bad well i got scammed of $200 and went straight to support after it happened and made the scam report and waited a month to be declined my funds back so all i have to say is one very pointless to put an actual scam report option if your going to wait a whole month and the security team deny you your money back when they can look into whenever and take care of it whenever they choose as i felt like i am not cared about but paypal i feel safe because if anything were to happen they take care of it never had an issue please do not download cashapp and be safe with your money go download paypal you will thank me later for saving you from future headaches if they would have refunded the money that i was scammed of in a quick manner i would have rated 5 stars but i gave more than enough evidence that i was scammed and i feel like they didn’t even look i to it but just went meh its just $200 but i am struggling in life and $200 is a lot to me so it made me feel like they just don’t care so with that said you get the rating you deserve now if i was to say get my $200 back i could change my review but i will still never use your app because i no longer trust it.0G_Kush420Version: 3.67

JokeMy one star is based on the fact that with this app there are no fail safe for their users. They had an outage or some malfunction going on with the app and instead of making that clear as soon as you open the app like many other apps do so the users are aware of what’s going on. I used the app earlier in the day no issues, person got the money I sent right away. Later that same day I was doing a transaction for goods with an individual, I sent the funds and the person didn’t receive it nor was it taken from my account, I thought maybe I didn’t click something or my Face ID didn’t pickup so I tried a last time and same nothing. We both refreshed our devices multiple times and still nothing. Needless to say I told the person never mind cancelled the deal because it seemed like the app might not be working after multiple tries. Later that very night 3hrs later the funds were disbursed to that person and the product I was trying to pay for I didn’t have and the individual have position of my funds and went ghost on me and I don’t have the goods I was trying to purchase. Like seriously cashapp should have at least notified me to see if I still wanted to issue those funds out after 3hrs later when that’s not how the app is suppose to work. Called support and the generic respond was use it only with friends and family as if friends and family can’t do wrongs. This app is for scammers..LegeionVersion: 3.63.1

Can’t restart the app to enter my login info after wrong email entryI got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD. Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option. Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement..Diz-EhVersion: 3.51.1

Frustrated!!! I just want my money back!!!Initially I would say that the purpose behind this app were on point but now after a couple years of using it, it is really not all that good. The money sending process is good up until you type the wrong name and don’t have an option to retrieve your funds back after noticing your mistake. And let’s not talk about the customer service or the lack there is. To know that I don’t have the option to speak with a over the phone but via email, is ridiculous and even with that there is a 24hr wait in response. I just found out that there are several cash app accounts (2) using my name that are not me and people had been sending me money but I haven’t been getting because of these accounts and customer support said just send a request to the receivers requesting the funds back, and if you have done that and had a good outcome behind it, you are that 1 in a million. I once thought this app was good & deserved 5 stars until my money ended up in the BIG BLACK HOLE/someone else’s hand and now feel that it really is not worthy of a star. I now we’ll be deleting my account (if that’s an option) & using zelle. A better process needs to be designed for this app. The first being giving the users the option to speak with a person over the phone and not just email; The ability for senders to CANCEL transactions when they noticed a mistake has been made; And a better way to retrieve old accounts..FrustratedandMad.comVersion: 3.4

Zero stars if possibleHonestly this is more for the customer service than the actual app. I don’t Believe I’ve ever written a review before, but this was impossible to ignore. When I received my cash app card my last name was missing, well most of it, the first two letters were there. I reached out to see how it could be corrected and was first informed it couldn’t be. When I asked how I was supposed to use a card without my name on it they explained that since it was a debit card I had to put money on it to use (apparently assuming I didn’t know how to use it). I replied that since businesses often ask for ID even with debit cards it would useless to which there was no response. A few days later another rep emailed and explained how I could change my name in the app for display on my profile, and finally included details on how to request a corrected card. I responded AND asked if they could confirm my name would fit properly just so I could know if I could include my middle initials on the card. Two days later I got the same email from a NEW rep, with all of the same instructions, and no response to my questions. I replied with the exact same response I had previously, and immediately received a do not reply to this email bounce back. Thé service has been horrible at best. **update in response to their attempt to mute my frustration. I STILL have not gotten a response to my last attempt at contact so I doubt you would actually “love to help.”.Elisa.bethVersion: 3.8

DO NOT GET!! USE BREAD APP!This is the absolute worst app to use for dealing with funds and crypto currency. The app itself is set up nice and easy to use, but the customer support is so terrible. I would give negative stars if I could!! I have watched my balance of bitcoin fall from a little over a $1,000 to just over $300 because I can’t withdraw it, I can’t sell it, I can’t move it to another app that will actually work. I have been dealing with this for going on 5-6 months now! I have emailed cash support so many times it’s unreal, with 1 response. 1 freaking response to probably about 20 different emails! A guy named Linz said he would look, get it fixed, it was probably a glitch in the system and he would get back with me in 24 hours. This was 2 weeks ago. With no response. I have emailed him back Atleast 5 times now with no response. I have literally watched my balance fall and there is absolutely nothing I can do about it. You can find s way better app to trust your money with! This is not the one!! P.S. Developers, I have every email, all the evidence. I would be more than happy to show you. If this is how you want to run a company and how you want your customers get treated. I’m sorry for you. Making millions of dollars while your customers are over here losing money at your gain because your team is not doing there jobs! Like I said, I have all the proof, all the email. I’ve been trying to reach out for so long! I just want my money!!!.GratefuLgotttiVersion: 2.53.1

Not a safe app to download, it’s a scam.So I buy, sell, trade, locally & online. eBay, letgo, I even use OfferUp. I had a customer & he doesn’t have Venmo, or PayPal, he tells me he only has Cash App. So I downloaded the app. to receive payment. Almost instantly I get an email stating that the payment has been placed on hold, & I have to increase my daily limit so I can receive payment in full. Being that the email had the cash app logo, brand, & in the body of the email it had some of my personal info. that I had just entered, as well as the email also had the customers information With his payment info. So at this point I think it’s all part of the process. Long story short through emails & texts messages I had $600 on hold, so I just needed to add an extra $200 to my cash app account to Increase my daily limit. Mind you there is a plethora of emails, text messages, & information coming directly from the app. I added $200 to the app using the information that was provided to me through these various emails. I quickly realized it was all a ploy to get me to put $$ on the app because they asked for more shortly after. I saved all of the emails, and text messages, I even saved the confirmation number that was provided to me through the app. To share & let people know, to use any other money app except CASH APP!!! They are criminals & they will take you for everything if you give them the account info. Hope this helps stay safe.Hawaii714Version: 3.22.1

Used to be greatFirst I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down..ItslinaaDVersion: 3.15

ZERO Stars, this app is the WORSTI downloaded this app from a link my landlady sent me in order to pay my rent to her easily. We were each supposed to get a $5 credit. Nothing about that even shows up anywhere in the app, and I’ve emailed support about it and they didn’t even read the email or address it at all. But it gets worse. This is the FIRST time I’ve ever used this app, and I tried to send a small amount to my daughter. Immediately, I got an email from them saying they refunded it for safety reasons? And after that, got an email saying I made a payment to my daughter. So I email support about it as well as the credit issue, and they email me back this generic response that doesn’t help me with anything. I wait a day, the refund goes back into my account, and I try it again. SAME thing. Immediate refund! But this time, they email me saying my money won’t be back into my account until Monday! (It’s Thursday. If you did the same thing yesterday and refunded it in 24 hours, WHY the f are you holding my money this time for 5 days??? I’ll be DAMNED if I am going to try to send a large amount of money over this piece of crap app, if they can’t even accomplish a small payment one time, from my first time even trying it. EVERY bad review about this app is true. I should’ve never tried it. And developer, don’t you dare comment on this review and tell me to reach out to support! I already did that twice and you did nothing to help me. I’m DONE..Violet22skyVersion: 3.5

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