ParkMobile: Park. Pay. Go. Customer Service

ParkMobile: Park. Pay. Go. Positive Reviews

Tech support is horribleSo I been using this app for quite some and loved it but there tech support is the worst I ever experienced. What the problem with support is I was having a problem with payment for parking. Where I was parking was that the location wanted a minimum of $4 parking if using a credit card but there was no minimum if paid with cash. So I started a park mobile wallet with a minimum of $25. However when I went to pay for the parking it was still charging me the $4 minimum as though it was a credit card with it was not. Wallet is cash deposited into my account. This is where it gets bad. I contact chat support and explain my situation, the person says the minimum was for credit card payment which I understood and informed them that I was using wallet which is like cash and was not using a credit card. After explaining that the minimum was for credit cards and not cast they responded with “That’s great is there anything else I can help you with?” Use to love the app but my feelings have drastically changed.....Suzuki365Version: 8.8

Good at the basics, two annoying issuesParkMobile seems to be the most popular app for municipal parking around me, and it works pretty well for what it is. Seems to sync well with whatever technology the authorities are using. A handful of app-specific annoyances in the last year or two: 1) there are more often than not popover ads or popover promos that appear as soon as I open the app that I must dismiss in order to input the parking zone and start parking. I imagine most people are like me and in a major hurry to input the zone number and start the clock. The ads and promos are a HUGE annoyance. I’ve cursed the app more than once standing in the rain after finding the zone number and trying to start parking. 2) I turned off app notifications for time remaining and session expired and now they will not turn back on for me. Every time I hit the radio button in the app, I’m redirected to the iPhone setting menu for the app, which doesn’t help - two different types of settings. All of those iPhone settings are correct, so I don’t know what the problem is turning notifications on in the app. I really don’t like text or email notifications, which are now my only options. 3) I had to log out and log back in to the app to see an updated parking history. The app stopped showing parking history in real time for a couple months..DecadeindcVersion: 8.9.2

Glitch caused me to get a parking ticket, but developers ultimately reimbursed meI parked and saw that parking could be paid through this app. I downloaded the app, entered my vehicle and payment information, entered the zone where I was parking, set it to pay for two hours ($2.85). I got confirmation and even saw the clock start counting down. I go to lunch, then come back to a $42 parking ticket. I check the app and somehow there is nothing in my activity history. Edit: I have sent the information as they requested. The event happened exactly as described above. I will update my review to include how this is handled once it is resolved. Edit #2: I've upgraded my review to 4 stars. The app didn't work and I got a ticket, but I was surprised to find that the developers actually responded to this, they investigated, and ultimately reimbursed me the price of the ticket. That's excellent customer service, which unfortunately isn't common these days. And for the record, I used the app again a couple of weekends ago (I made sure to take a screenshot this time) and it worked fine, so I'm not sure what happened with that first one..NM2112Version: 8.2.1

I like itI’ve only used the app a couple of times but it’s always worked well for me. It’s fairly straight forward and easy to use. You can add any vehicle to your account quickly from anywhere. (I even added my daughters best friends car from home when needed to park, because they are teenagers and don’t always think ahead.) You can have multiple vehicles on your account. All of the info you need to know about a space (hour and minute rate, maximum time allowed in a space, etc) so you don’t accidentally get a ticket is given in the app when you chose a space/parking zone. I often use the app before I even get out of my car (and I counsel my children to do the same) which gives me a greater sense of security. I like that it warns you when your time is going to run out and I find it very convenient to be able to extend my time in a space from my smartphone rather than having to run out and feed the meter..TinyTBSVersion: 8.2.1

Good app, bad business practicesEdit: as an addendum to my review, there is a way on the website to change your membership to free. However, i was forced to add a new payment option just so it would let me into the personal tab. This is what led me to believe there was no way to cancel the membership, as there is no way to opt out of this, you have to add some payment info before it will let you on. Currently, my review still stands, it took one click on the app to sign up for pro, so it should be just as easy to do it in the same place on the app, not hidden away in some submenu on the website I used Park Mobile throughout college to park on my campus and never had a problem with it, I even signed up for park mobile pro. Now that I’m out of college and moved away, I wanted to cancel my pro since I won’t be using park mobile anymore, and I can’t find anything about how to cancel it, not on the app or the website. This is wrong. If I have to jump through a bunch of hoops just to get an app to stop charging me money, then I see that as a scam. I’ve had to contacted customer support to cancel it, and I will not be using this app again.Ads-are-aidsVersion: 8.8

Useful and frustrating appI use the app only once every month or two when I go to Walnut Creek or Oakland. It’s very convenient to use for parking instead of looking for change or pulling my card out and dealing with the parking meter. The app though is very frustrating in a few ways; 1) it never picks up the parking zone I’m actually at but seems to pick up every other zone around me. So I always have to punch in the zone. 2) After going a long period without using it, the app always ask me to setup my payment method even though I’ve done this numerous times with cards that haven’t expired since the last time, 3) more often than not I punch in my zone, then my space # and hit continue when it asks me to select a vehicle. There’s no list and no option to bring up my list of vehicles so I have to cancel and go to my vehicle list only to see all of my vehicles are there and my primary one is set to default. After checking I then return and it allows me to restart and finish the parking process. Like I said the system is very useful but the user interface needs work..LuvvygirlVersion: 8.9.2

Cost me a $30 violationOlder versions allowed easy switch between cars. Also clearly identified which car you were paying for parking. You need to now go into settings and change your default car anytime you want to pay for a different car that is already in your list of vehicles. I have three cars and was confused as to which car I had set as the default since it did not tell me as I was setting the parking duration. Paid a $30 violation plus the fee to the app plus the $6 to the city for the other car that was home in my driveway. MAKE IT EASY TO switch between cars like before. SETTINGS ARE NOT SOMETHING YOU SHOULD HAVE TO TINKER WITH WHEN YOU HAVE A CAR FULL OF KIDS AND YOU ARE TRYING TO PAY FOR PARKING. UPDATE: Changed to five stars from one star. App owner made good on promise to make things right. Expeditiously handled the complaint to my satisfaction- above and beyond which is rare. Thank you..GioZwayVersion: 8.1

Periodically needs manual reinstallsThis app is what my university requires for its flex parking permits. When it works, it’s fine. But a few weeks ago, when I was in a hurry to get to a meeting, I found the app had lost the saved information about my vehicle, and, more importantly, it gave me an error when I tried to reenter it. I had to park without activating the app. When I called our parking office, they told me that this happens when there’s an update to the app and that I needed to uninstall and reinstall it. OK, I did that, and it worked again. Today, just a few weeks later, I had the same problem again. I haven’t tried reinstalling it yet (didn’t have time), but I assume that will fix it again. That said, it should not be necessary to manually uninstall and reinstall the app periodically to keep it working so that I can legally park in my lot. I rarely have the luxury of sitting in my car for an unplanned extra five minutes to go through that process..GrantW3Version: 9.18.2

Google data breach park mobileIn March 2021, the mobile parking app service ParkMobile suffered a data breach which exposed 21 million customers' personal data. The impacted data included email addresses, names, phone numbers, vehicle licence plates and passwords stored as bcrypt hashes. The following month, the data appeared on a public hacking forum where it was extensively redistributed. Someone is selling account information for 21 million customers of ParkMobile, a mobile parking app that’s popular in North America. The stolen data includes customer email addresses, dates of birth, phone numbers, license plate numbers, hashed passwords and mailing addresses. KrebsOnSecurity first heard about the breach from Gemini Advisory, a New York City based threat intelligence firm that keeps a close eye on the cybercrime forums. Gemini shared a new sales thread on a Russian-language crime forum that included my ParkMobile account information in the accompanying screenshot of the stolen data. Included in the data were my email address and phone number, as well as license plate numbers for four different vehicles we have used over the past decade. Asked about the sales thread, Atlanta-based ParkMobile said the company published a notification on Mar. 26 about “a cybersecurity incident linked to a vulnerability in a third-party software that we use.”.Holy Diver!Version: 9.19.3

Don’t use in Denver - you’ll get a ticket anywayUPDATE October 2022 - after online appeal failed, I sent proof of payment and a letter by certified mail to the City of Denver and they dismissed the ticket. I’m now convinced it was a Denver problem rather than a problem with the app. But I’ll still use quarters or a card, and take lots of photos of the meter, rather than use any parking app, since at least Denver doesn’t seem to know how it works. ******************* I used the app in Denver to pay for on street parking at a meter. Paid $5 (plus $0.35 fee for the app) to park for an hour but got a $35 ticket 6 minutes later. Despite proof I paid, including confirmation email from ParkMobile, Denver still demands I pay the ticket (albeit reduced to $15). So use cash or a card, or maybe just park elsewhere, since paying ParkMobile doesn’t seem to matter much to Denver..Non-musician dadVersion: 9.19.0

Convenience at a price23% seems like a fairly steep price to pay for the convenience of paying a meter via phone, but it *is* convenient. There are 2 main issues using it for street parking. 1) ParkMobile doesn’t alert you or prevent you from paying on days/times when parking is free. (Seems like this would be an easy app side fix) 2) Unfortunately how well the app is integrated with local parking authority info seems a little hit or miss, and that 23% we’re paying to the folks at ParkMobile clearly isn’t going towards them proactively confirming the info they have from parking authorities is correct. Here in downtown Newark for example, there are event parking rules in effect on certain streets on certain nights. Admittedly it’s a bit complicated: 2 hour metered parking during the day until 6pm, free after that until midnight if no event. If there is an event it’s $25 for the evening. And no parking after midnight. ParkMobile is unable to indicate which days have events, and it simply says no Parking after 6 (no option to pay the event rate). When I alerted the PM folks to this via the chat help in the app they said it’s up to the local parking authority to contact them. At a certain scale this is understandable but still, if a user has flagged an issue could they not proactively reach out to the parking authority? Unimpressed. I’ll keep using the app for now, but would love to see the above issues addressed for a more seamless experience..Cmk∞Version: 9.2

Won’t let me park for only an hour or twoI downloaded because I had no other option to pay for parking in a lot in Seattle (zone 2606). I’ve parked in the same lot on weekday evening and on a Saturday. Once I enter the zone number, it automatically chooses the max time and there is no way to change it. The lot is clearly marked with rates for hourly parking. Giving the app the benefit of the doubt (e.g. maybe the lot actually only allows max time parking), i would expect the app to tell me that is the only option available, instead presenting me with a widget that is clearly intended to let me edit the parking time but will not respond when touched. Also be fore you pay you have an option that says “change” by the parking time, but touching it only takes you back to where you enter the zone and time is automatically set. Thanks for reading. Finally as a minor annoyance it presents Apply Pay as a payment method, but also a red message saying it is not accepted. Why?.TiredOfRebootingVersion: 9.1

Why did they get rid of start and stop parkingFor a brief, beautiful era you could press Start Parking when you wanted to start the meter, and then when you were done, press Stop Parking. So it only charged you for the time you used, you only had to pay one transaction fee, and you didn’t run out of time and get a ticket. But suddenly that option has been taken away! WHY?? You don’t always know how much time you need. And you can’t be expected to pull out your phone in the middle of a nice dinner with your in-laws to add more money to the meter because the alarm you had to set to remind yourself went off in the restaurant. Bring it back! Otherwise the app is frustrating and nearly pointless! The interface also leaves something to be desired. Why does it never ever pull up nearby parking spots, but yet it seems to think that I might park again at a recent meter I used, even if it’s another city or state away..PerfenkelVersion: 23.32.0

Will charge you outside of parking meter hoursMake sure you watch out what you are paying for. Make sure you know metered hours because the Parkmobile app will charge you regardless. I downloaded this app so I could pay for my parking and not miss my train. The app works fine except for one very bothersome component: It does not tell you what time to what time you are obligated to pay for parking. Instead it allows you to pay for parking at all hours of the day and night. I paid for parking from 8:15am - 4:15pm. There are no signs inside of the parking lot telling you the metered hours. So I paid those 8 hours. However, while I was still away I wasn’t going to be able to make it back until after 5pm so I paid $0.35 from 4:15pm to 5:15pm. I then paid again until 6:15pm. Even though the metered hours are only from 9am-5pm the app lets you pay their transaction fee during these off hours when you don’t have to pay for parking!.Maria-BelemVersion: 6.7

Needs safeguardsOverall the app is easy to use. Nice to be able to reserve a spot at a parking lot at work before I leave home. The biggest drawback is there is no 2 step safeguard for your transaction. Sometimes people are checking out locations and length of parking to determine costs for varying lots/meters close together. At my location it can vary greatly from one street to the next. If you hit the reserve button you better be ready for an instant transaction. There needs to be a safe guard for accidentally hitting it. A confirmation pop up to insure you really want to start a session would be great and make this 5 stars. So far this week there have been many colleagues who have had this problem since parking options have changed for us suddenly. Customer service has been great getting it corrected but a safeguard could prevent a lot of support calls..Jbrdh12Version: 9.15

Nice app!The app is really user friendly. We were able to find a parking in Miami Beach on New Year Eve and the app help us not stress about it for the rest of the night..Noemie222222Version: 23.48.1

Wonderful appMakes parking so easy at Saskatoon’s hospitals. Absolutely love it..SwenstersVersion: 23.46.0

ParkingAmazing!.Nickname 2212Version: 23.44.1

Parking appMuch better than freezing at the kiosk that isn’t working.KathyPuVersion: 9.19.5

Great butPut meter number on parking sign so you can do it from your car without going to look at meter number.RosiepicklesVersion: 23.30.0

EasyVery easy to use..ARMSMMVersion: 9.19.7

Memphis parkingAwesome !.Coulson-YeeVersion: 9.19.6

So convenientThe best!.SussjayVersion: 9.19.6

Danny j TorontoLove the app.Danny j torontoVersion: 9.19.5

Super Convenient!Use it at the university so I don’t have to wait in line to pay and if I run late, I can just add time..Talk2kimiVersion: 9.19.5

Easy to useIt is very easy to use and we can easily add time to a reservation..Telus customerVersion: 9.19.4

The gold standard for parking appsWell executed example of how to make a parking app that works quickly, but also takes advantage of newer features such as iPhone Dynamic Island etc. Brilliant app, this..KkralizVersion: 9.19.3

PerfectEasy to use.K love cafeVersion: 9.19.3

Love itLove it.ASH586958Version: 9.19.3

Fun to useAmazing app , easy to use . I love it.Frank kiaVersion: 9.19.3

PerfectPerfect.Antoine8330Version: 9.19.3

Park mobileLove the app.Mus13tangVersion: 9.2

Sloppy DesignHaven’t used it yet but really love having my compliant password rejected because you don’t mention that underscores are excluded in addition to the other requirements. Also your list of states is mis-sorted. We’re off to a bad start, guys..TresykVersion: 9.2

Love itA great app! Definitely beats paying at a parking meter. It does take 2-3 tries for my credit payment to go through, but it’s no big deal. I just make sure to pay before I leave the car. Affordable and great..KyyyylllliieeeeVersion: 9.1

GreatSo easy to use, so easy to park..RumblestilinVersion: 9.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 24.10.0

ParkMobile: Park. Pay. Go. Negative Reviews

Glitching and overchargingI used the app for the first time during a recent trip in California. Downloaded fine and got my parking session started. The meter on the street had a note that stated it would not register an active parking session (meter light going from red to green), so I went with it. Two and a half hours later, I was leaving the spot and I went into the app to end the session. I had connectivity but the app did NOT show any active sessions. I refreshed a couple of times but no active session showed so I was not able to stop the session- pretty impossible to end a session if it’s not showing on your own platform! Then I thought: maybe I had made a mistake and not started the parking session after all, and was lucky I didn’t get a ticket. However, hours later after I got back to my hotel I received an email that the parking session had 15 minutes remaining. At that point when I when on the app the session was showing and was able to end it. I initiated a refund request once the charges showed up, explained that I would be happy to pay for the time I parked -about three hours- but not the almost eight hours I was being charged. I got a note back stating that while the app has glitches in low connectivity areas. they don’t do refunds because the money is collected by the local parking authority. It wasn’t a connectivity issue- it was an app issue. I will do the old school coin route in the future if possible and will avoid this app..Cal A.G.Version: 23.27.1

$160 TOWING FEEI am extremely disappointed with the service. I had parked my car at a parking lot and made a payment through the app only to return to it missing because it had been towed. Once I frantically got on the phone with someone from parking enforcement, they explained the tag number was “wrong”. Although, I clearly remember inputting it correctly along with the lot number and other information it asks for. I even received a confirmation email shortly after, that a new (current) tag number was added along with a separate email that included the receipt. Apparently, it had defaulted to the other other tag number on my account. When I go to the towing garage, I try to reason and explain the situation to them, but they were extremely rude and insisted that the only way I was getting my car back was if I paid. I also tried reaching out to a customer service representative through the chat feature on the app and the only response I got was an apology for the inconvenience and an invoice (which I already had) to show the towing people as proof. Ultimately, it didn’t help any because the invoice had the incorrect tag number. I have already submitted a service request with proof and hope to hear from them soon, but really unsatisfied with service to say the least. Update - a specialist responded and again refused to do anything about it except advise me to speak with the parking operator, this is absolutely horrible! Don’t recommend.Angelacj99Version: 9.19.5

Horrible experienceThis was my first and last time using this app. I WILL NEVER USE THIS SERVICE AGAIN! I opened the app and entered the designated zone—no login required—and was immediately given an option for maximum-time parking only. I wasn't able to edit the duration, which was unfair. I needed only 3-hour parking, but I had no choice but to proceed with the checkout and pay. I didn't receive any confirmation message or see any estimated charges at checkout; I had to Google to find out what the charges were. This is such bad service! I parked and left because I was running late due to this parking situation. Three hours later, when I opened the app to end my parking, I was shocked to see no "Active" parking listed. I had to rush to my car to check if it had been ticketed or towed. Thankfully, nothing had happened. I was there from 2:23 PM to 5:22 PM. Please charge me for those 3 hours and refund me the remaining amount. Additionally, I received a notification the next day around 8 PM saying, "Your parking is expiring in 15 minutes," even though I had left the spot at 5:22 PM the previous day. I am extremely dissatisfied with the service, as are my friends. The lack of confirmation and visibility on the "Active" parking tab caused me stress for the entire 3 hours I was parked. How am I supposed to know my parking time and how to end the parking session? In summary, I was parked from 2:23 PM to 5:22 PM. Please charge me for those 3 hours and refund the remaining amount..SmdttnVersion: 23.32.0

Do NOT use this appI went on vacation recently to NYC. We drove there and assuming parking would be difficult to find I found this app through the AppStore and decided to use it since it had a 4.8 star review. I paid 120 dollars to park in a lot close to our Airbnb for 3 nights. When we arrived to the lot there were cars parked in the entry way to the parking garage so we were unable to enter. I ended up pulling over on a side street and sending my friend to go talk to a parking attendant. The parking attendant told us that unfortunately the lot was full and we would need to park somewhere else. I sent a request for a REFUND right away and we found parking somewhere else. After not hearing back for 2 days I decided to call ParkMobile to discuss what happened and request the refund. The person I talked to said he would put in a request but it would take 7-10 business days. When 10 days went by and no refund and no response I reached out again. At that time they told me I needed to send them “proof” that I had parked somewhere else and that it was going to be another 7-10 days. At that point I was super frustrated so I called again the next day and requested to speak with a manager. When I did the person I spoke with could just “magically” send me a refund right that second. So basically everything they had told me before was not true. Ended up getting my refund but long story short just don’t use this app..Rach906Version: 9.18.2

$68 parking fee for one hour of parking that should’ve cost $3I use the park mobile app periodically while visiting my daughter in Northern California. I’m just visit, however we parked briefly to go to lunch, and I started and stopped my parking session as usual. Several hours later, when I was 200 miles away on my drive back home, I received an email letting me know that my parking session would automatically end in 15 minutes. Shocked, I went into the app immediately to see if they were any active parking sessions, and there were not. The parking session also did not appear, and currently does not appear at all in my parking history. The next day today, I was shocked to get a $68 parking receipt for what should have been three dollars worth of parking. I contacted customer service, explained the issues, sent them my Google maps history to show that I was only in the location for about an hour, but the customer service rep said that they don’t collect the fees, I would need to contact the city parking office. The rep did acknowledge that the app was currently not showing parking history, etc., but we’re still unwilling to help. The city parking office, of course, says they don’t have access to any of the app information. I will save a screenshot of my Google maps history and the transcript from the customer service chat, and dispute the charges with my credit card company, but what a massive, unnecessary hassle.DzdunnVersion: 9.15.1

Terribly unreliable - caused me a parking ticket lI don’t even have time to list all the things all the things that went wrong with this terrible functioning, unreliable app. I parked my car and walked off, opening to app to pay for my parking. The app then bugged out and had issue after issue. First, it would randomly sign me out and and wouldn’t let me sign back in, telling me my info was incorrect, or simply loading forever. Once it finally started realizing my info WAS correct, I tried to click on a zone and it wouldn’t load it. Then, when it finally did load it, it kept telling me I didn’t have a payment method on file, despite having used it before. When I went to add a payment method, it showed that I did indeed still have a payment method on file. I continuously opened and closed the app, again and again trying to get it to simply function properly, and every time it was a different issue, different bug. Eventually I became so frustrated with it that I went and grabbed my wallet, walked all the way back down to the parking space to pay manually, and upon arrival realized that I had received a parking ticket in the time that I spent trying to simply get to app to function. The app fails at the simplest levels, and is just terrible and unreliable in general. An app like this is supposed to be reliable - that’s the whole idea. Don’t waste your time on this..JwillfisherVersion: 8.2.1

Ticket Vulture ScamAvoid park mobile spots, find a parking garage. I put 30 minutes on the spot as we were just grabbing a quick bite. At 29 minutes I tried to add more time but it wouldn’t let me. I looked up from my burger and the meter maid was already hovering over my car. It took me 45 seconds to cross the cross walk and by the time I got to my car she had printed the ticket and said once it is printed there is nothing she can do. I paid for the spot through 12:45, the ticket was issued at 12:46. The car in front of me was smart enough not to pay at all. It was there before I parked and was still there 8 minutes after I got the ticket. Because they didn’t pay, Park Mobile didn’t send a message to the meter maid and they didn’t get a ticket. As soon as she pulled away she did a U turn and parked next to a car on the other side of the street and waited 3 minutes until their spot expired. Over $100 of fines every 5 minutes for the city. That is easily $20k per day per meter maid. Not a bad racket when the spot is only worth $7 per hour. I paid more for the credit card “convenience” fee on the ticket than it cost for 30 minutes of parking. This app is not about making parking convenient, it is about reporting exactly when your spot is expiring to ensure you get ticketed and cities get their ticket revenue. I wonder how much commission they make on the tickets???.Chris9642469094Version: 9.14

SCAM!I’ve used park mobile before with no issue. But this time has drawn the line. I reserved a space for 3 hours at a price if $9.49 on my Mastercard. They only allow you to do 3 hour increments so that is what I did. “Coincidently” I was not emailed a reservation started email but I was sent a notification. When my 3 hours ended I was still out so I deceived to reserve another 30 minuets for $3.40 until I made it back to my car. I tried to do it on the same card but was denied for some reason and the transaction declined 2 times. I didn’t want to risk it so I used my visa to complete the transaction and a $3.40 charge was placed pending on my card. “Coincidentally” again I receive no begin or end emails for this even though I have for every other reservation. Now fast forward to today I check my email to a receipt for $0.00 for 3 hour and $63 dollars for 11 hours of parking. I immediately panic and check my app but the only transaction is 3 hours for $0.00. I then begin a horrible chat session with the help chat just for them to tell me that I am the one who messed up. I am furious right now and will be disputing it with my bank and taking it up with them. They cannot sit here and charge me for parking for 11 hours when they only allow 3 hour parking increments and say that I received 3 hours of free parking when my bank says otherwise. This app is a scam !.Kaykay whiteVersion: 9.19.0

User error?I paid for the wrong car and got a parking ticket. Mea culpa, but the app makes this error easy. How? The app spontaneously rearranges the vehicle list order when a non-default vehicle is chosen. How is this intentional? It is confusing and misleading. ParkMobile has created a payment system that is structured to benefit itself and its contracted municipalities. Its users are simply revenue generators. The app's structure ensures that users always pay for more time than they use, allowing one parking spot to generate overlapping revenues for multiple vehicles. Some users belatedly realize they selected and paid for the wrong car and effectively double-pay for their parking when they catch their error and correct it by paying again for the correct car. People making my error pay both for their parking and for their parking ticket (if unresolved). My experience with customer "support" indicates that ParkMobile disavows any responsibility for contributing to profitable user error and thereby protects its revenues. ParkMobile's regrets for my inability to use their app and apologies for my frustration are a condescending approach to customer service. I did them a favor by presenting my concerns, and they rejected them. It's called stonewalling. I will confine my use of ParkMobile for when I might need to extend parking sessions remotely, otherwise I will just pay at parking stations directly..Stranded 2Version: 9.13

Scam appThis app is useless even for its basic functionality and has given a parking ticket using it! I parked at walnut creek, CA on Friday at 6 pm. The minimum at the meter was 1 hour. I was in a hurry so I couldn’t use a credit card to pay so I used this app instead. The app minimum limit was 30 minutes. In a hurry I had to pay for it and the reminder was set at 15 minutes by default. Not sure what was 15 minutes default reminder doing for a 30 minutes parking. I was in a hurry so I didn’t pay much attention. The reminder went of in 15 minutes and I forgot to extend my parking in time. For being late by 10 minutes I got slapped with a ticket. If this app wasn’t available I would have no choice and pay for the parking with a credit card for an hour and saved a parking ticket! This app doesn’t provide any convenience for the fee they offer. They should’t be in business!!!! This app only incentivizes the authorities as the reminders are useless! Any reminder before the expiration are useless as no action can be taken! The reminders should be kept at the TIME OF EXPIRATION so the user has the ability to take an action in the app. The user will not have time to analyze when to set a timer at the time of parking and this will only result to a ticket and bad reviews for the app and a loss of customers.Nithin. GaddamVersion: 9.18.3

No-help DeskUpdate 9/18: in response to ParkMobiles apology and offer to assist via email, I sent my third email support request on 11 August (previous emails on and 21 and 29 June) and not one email has been responded to. Stop acting like you have customer service when you clearly don’t. Bottom line: good app, convenient, but you’ll never ever get a refund should anything not work perfectly! And no one from “customer support” will ever respond to your emails. ====== The app is good and does what is says, but customer support is non-existent. The app warns that the service is merely a financial transaction tool between municipalities and the meter so the app developer will NOT process refunds. However the app offers an opportunity to forward your comments to the city to request a refund. I received an automated email once the ticket was opened, then nothing. I’ve sent follow up emails and not even an acknowledgment, nothing. The original email says it was from the park mobile helpdesk, but I’m pretty certain one doesn’t even exist. Why offer to facilitate communication with the municipality if you’re not going to do it in the first place and then not even get back to the customer with any update(s) much less an actual resolution. It’s been over a month and nothing..Namaste CaliManVersion: 8.2.1

Customer service is rude and app’s buggy. When it works it’s awesomeI was sitting in class and I got a notification saying that my time was about to expire. I check my phone to extend the timer 15 minutes when the app says that I have nothing in session. Scared that I was going to get a ticket I paid for 30 minutes. Right when I paid for more time it brought up my other timer on the same car in the same parking lot. I don’t get why the app doesn’t have something to prevent you for paying for the same car in the same parking lot that seems like lazy developing. I contacted customer service seeing that I have 2 timers active on the same license plate in the same parking lot says that counts as an extension but I had to over lapping timers so when I paid for 30 mins I was only getting 15 mins because I had already had 15 mins on another timer. He wouldn’t add the other time to the other timer and or wouldn’t refund that 30 min time so that I could extend it on the old timer. This app has a lot of stuff to fix i am very surprised that it has even gotten rated 4.8 stars absolutely astonishing. I would not recommend this app to anyone until they fix a lot of their major issues..Larrybyrd444Version: 9.19.5

Unreliable—$45 parking fine.Had worked ok for me for work (university) parking, but used at a baseball game last night and ended up with a citation. All seemed to be as usual: added, then selected the license plate of my husband’s car, entered the lot #, selected payment method and confirmed payment. Countdown began and I even remarked to friends that the parking rate (which was not posted in the lot) was slightly less than the $12 we would have paid at the lot for the venue, which was directly across from us. Came out later to find a $45 citation on the windshield and no history of the transaction (except the addition of the new license plate) in the ParkMobile app. I’m forced to use this app at my university, but at least there I have some recourse through the parking office if something goes wrong (and apparently many things have gone wrong, since the university has apologized for the problems with the rollout). In short, this app is completely unreliable and I won’t use it elsewhere despite the seeming convenience. Allowing countdown to start as if payment has been processed, but then letting the entire history of a transaction to be erased so I have no way of proving payment is a major design flaw!.Madscientist32Version: 9.15.1

You’ll pay DOUBLE for parkingThis app is about as close to a scam as could be, without legitimately being one. It has a lot of features which sound good on the surface, but they never make one mention of “service fees” when you download and set up your account. The developers have gone to great lengths to ensure these fees stay hidden. When you click on a parking space, examine the price they tell you. For me, in my hometown, they wanted to charge me double the face value of parking. Perturbed, I contacted a support agent. It was only through him that I found out what I had suspected, this app is riddled with hidden fees. A much more honest approach would’ve been to adopt a subscription-based business model. I would gladly pay for an app like this on a monthly (or yearly) basis if it meant I was paying face value at the meter. But alas, they’ve instead chosen to adopt a model that preys on customers’ ignorance and naïveté to make their money. Shame on these developers. I don’t see this app surviving another few years without major overhaul. The only people willing to pay double for parking would be business owners who could use this app to secure a parking spot for the entire workday. But for the average consumer this app might as well be a scam..Bhoelle1809Version: 9.17.1

Complete scam. Still got a ticket. Hours spent disputing it.I received a ticket when I had already paid for parking in NYC with this app. I have spent HOURS disputing it now. I sent in a statement including the receipt for parking. The judge said a screenshot was not a valid means of proof. I called 311 and was told that I could try appealing the decision. The appeals process seems to be lengthy and complicated. When you call and are waiting on hold they say that they are giving priority to people trying to start a parking session, and that you should contact them via email. When you then send an email to that address you immediately received a automated response saying that they no longer do support via email. This app is nothing but a scam. You would be better off not using it. You would still get a parking ticket, but at least you won’t waste money on the meter payment. Update: after weeks of disputing it seems things are finally settled. But I have yet to receive a refund on the parking ticket. I’m told I need to fill out forms online, print them out, FAX them in, along with proof of original payment. The bureaucracy involved is insane. Any city that allows them to be a vendor should be ashamed..JakoboxVersion: 9.14

Got me lost trying to find my carDownloaded this app when one of the downtown Indianapolis parking meters had buttons that weren’t working at all. Used it to pay for my parking, entered the associated info, and took note of the number of the parking spot. I even looked to see and was pleased to see a “find my car” option for when I was done. After a work dinner downtown in a city I’m unfamiliar with, I fired up the app and told it to lead me via Google Maps to the car. I knew it felt off when it told me that my ~5 minute walk TO the restaurant was now going to be a 17 minute walk BACK to my car. But I followed it, thinking perhaps I got myself distracted and hadn’t realized just how far I’d initially walked. After reaching the destination, I discovered I was nowhere close to my car. Through trial and error, I eventually found it — first by walking 17 minutes back to the restaurant, then by systematically eliminating other directions. Ended up completely lost for nearly 45 minutes before finally reaching my car and then driving an hour home. Lesson learned: don’t trust that particular feature. The app gets two stars because it allowed me to pay for parking and I didn’t get a ticket..Jtbeetle89Version: 8.9.2

Bad customer supportI was forced to use this app because I needed to park somewhere that used them. I was traveling for business and therefore had a rental car. I accidentally entered the plate info incorrectly (the last character was an 8 instead of a 9). I tried to correct the typo within minutes of the mistake. It wouldn’t allow me to make the correction. I had to buy a second parking fee with the correct number; Thinking I could call customer service and get it easily corrected. HA!!!!! I got stuck using their stupid voice routing system. It wouldn’t easily get to me to a service rep. It said I could use “chat” to a service rep. Wrong again! It said to call their crappy number again In the chat message. Finally after getting a rep he told me there was nothing he could do. They just bill. Really!!! if you bill me, then you must be able to credit. Apparently they are more than happy to take my money, take their processing fees. But if I want to get a credit I’m going to need to figure out who the parking authority for the lot is and contact them myself. They know for the nominal monetary amount that most people won’t bother to pursue the matter. They are taking advantage of that!!!!!.Badcustomerexperience92009Version: 9.18.5

Awful app and help is unreachable.I am going to have to delete the useless app because my bank card was stopped due to fraud, and I cannot enter my new number. No help available and not user friendly. Went into every conceivable help category and received no information that worked. It said I can change the card by tapping on the old one and reenter. Well that isn’t true. I spend 10 minutes trying to park before I got down on the floor of my car doing the search for coins. Then I went to my communities parking to complain about their app and they won’t take complaints - I have to contact an uncontactable company. So this company has total control of parking in my community and they have no way of being held accountable for how miserably their app works. I sat down at home and have been working on this for 1/2 an hour already without resolution in changing my payment. This is a junk poorly supported app and I have no choice but to erase it. What a crock and what bs. I am going to write a letter to my council members to let them know that this app is not workable and the parking office doesn’t want to hear it. Communities need to hold these companies accountable when they have dedicated their technology to this monopoly. Idiocy and incompetence..Evgameeeeegirl :PpppVersion: 7.1

Going DownhillThis app has historically been excellent. Recently though a ton of bugs have been introduced. It seems to have lost my account information; I can login with my phone and password and it has no history no payment methods and someone else’s vehicles. I tried to log out and log back in but when you log out it leaves “sign in with faceid” on, so you get stuck in a logoff-logon loop. Had to cover my faceid sensor to get out of it. Added credit card as only payment method but it tried to use PayPal instead on check out. When that failed, it lost all information and I had to start over at a map of the US. I did it again, the second time for same location it wouldn’t give me the max/all-day option, only duration. I selected the max 13 hours on the menu and when I hit save it set to 8 hours. Did it three more times and third time it kept 13 hours. Went to checkout and it was back to 8 hours. I hit “change” on the duration and it started me over at map of US. I eventually succeeded (I think) but total time elapsed fighting with the app was 14 minutes; incredibly buggy and disappointing given how great and smooth this app used to be..JL 5285732Version: 9.1

Too many glitches!First I could not enter my license plate number because it kept saying default next to the last rental cars license plate number. After 25 minutes of trying to fix the problem I finally figured this out. Next I went through all of the prompts and pushed the button to start my parking session , saw that the timer started , however after returning to my car I had a parking citation . When I went back into the app it did not start my session and it just magically vanished ! There is no way of proving that I paid for it , and upon returning to my vehicle found that I received a citation . I will never use this app again and I will make it a point to tell all of my friends to NOT use the app as it malfunctions and you end up getting a ticket anyway. I called customer service and was told there is nothing that they can do about it!!! Also you get charged additional fees to use the app!! So the developers get rich , take your money and all the while do fix the glitches . I’ve read many other reviews that say that similar scenarios have happened to them! Wish I would have read them first..Brandon1022bbVersion: 9.17.8

Misleading Menu with Faulty DesignParkMobile completely disregards user usage flow in regards to the vehicle adding process. When any user adds a new vehicle to the list of already existing vehicle menu, ParkMobile does not RECOGNIZE it as the “default” vehicle in which the user most likely would be trying to pay parking for. What ParkMobile also FAILS to do is resent an ALERT to warn the user that they need to CHECK whether the parking payment is made to the CORRECT vehicle. In my particular case, the police patrols nor the ruling judge were sympathetic to my plight, even after extensive explanations to my plight. As such, the onus was placed on the mobile application user for failing to NOTICE the MiSLEADING menu of the ParkMobile parking process. For those that are curious, appealing a citation of $30 resulted in a $10 additional fine to cover court fees, ending in a total of $40. At the end of the day, applications meant to improve the parking experiences should not EVER work AGAINST the customer. It should never have been any customer’s responsibility to jump through hoops to “learn” procedures forced upon them, since this would be a terribly unethical situation and an injustice to society..RinKagamine7878Version: 23.25.0

Customer service is pointless.Don’t expect any help from their chat line. They serve no purpose, and they get paid for no work being done but wasting your time. I wanted to extend my current parking limit, but when I tried to use the app to do so, there was only a button to start another session; therefore, I naturally went with it and paid for a “session.” Immediately after submitting the payment, the previous/current one suddenly popped up with the new one I just paid for. It then did not extend my current one, but instead double booked the spot. Again, almost immediately after realizing what happened, I contacted them through the chat line. She stated that even though they are the “payment processor,” they could not refund my money, merge the two sessions, or extend the other. (Keep in mind that this was for the same vehicle that was not moving! Same spot, same vehicle!) They wasted 10-15 mins of my time to only tell me they couldn’t do anything. Why would they even have a chat line when they don’t do anything to help? They should just give a FAQs section instead, especially when they refuse to help..Mok1213Version: 9.17.1

Worthless fad delete it nowThere may be a lot of stupid and lazy people who still use this stupid app, but think of all people who don’t use it or have stopped using it. I still see plenty of people using stupid parking meters. My mother was all excited about paying for parking with your phone until she stopped using ParkMobile. I mean the app is great it saves me a trip to the parking meter to swipe my stupid credit card. This app even allows me to cheat the system by paying remotely when I saw parking enforcement ,but that got boring after a while. I eventually got a ticket since I selected the wrong plate number since I use multiple cars. What’s even more annoying is that I mistakenly still put in the wrong plate number and confirmed it. Then I had to pay twice😭. Just kidding! You just go through the time Consuming task of disputing the transaction with the credit card company. It’s the same thing with the stupid sections and spots. Maybe this doesn’t happen with everyone ,but I’m dyslexic so sometimes I misread all the numbers or press the wrong button. Think of how much better it would be if there was an edit feature. Anyways here’s my review..Bus it fix this!Version: 8.6.1

Layout is terribleThe layout always basically doesn’t work as far as like checking into a recent session. It just throws you to whatever the default is and it’s not very stepwise or clear it kind of third you into a way where you can just it seems like it’s just trying to get you to tap the check out as fast as possible instead of making sure you’re actually tapping on the car that you’re supposed to be parking in so if you have multiple sessions per day, it’s just go through you back to your default car even though you’ve been parking in the same car all day and you only get in your recent zones the first zone that you parked at so if you park at one zone and then moved to another zone, the only zone in your recent is the first Sony parked at Not’s on you actually recently parked out if you wanted to make another session in that more recent zone. Basically, the UX is horrible and the company behind this has pushed my city in the lake chopping up the downtown area in the zone, which seems unnecessary since our downtown area is a grand total of about nine blocks.Southern coyoteVersion: 23.23.0

Terrible user experienceThis app is horrible with remembering where you are. Any time you leave the app it will forget where you are and where you were in the payment process. Need to reset your password? Enjoy going to your email app and losing your progress. Do you use a password manager? Enjoy going to your password manager app and losing your password. The password you created is randomly generated and secure but doesn’t have a special character? Enjoy going back to your password manager and losing your progress. Apple Pay is unavailable with this so don’t take too long getting your credit card out because guess what happens when your phone locks you out after not interacting with it. Your phone randomly cleared it’s clipboard so the password you had copied is gone and you need to go to back to your password app? Guess what you get to do... Every time the app forgets your progress, it takes 20-30 second to get back to where you were. Took me 10 minutes to just pay for my dumb parking. I wish like hell some other company would make a better app that cities/municipalities would use instead..FunnyburrVersion: 9.8

Will never use againWe tried using ParkMobile for the first time tonight. It would not let us pick a time greater than 30 minutes to start. Instead you have to increase your time every hour. They text you, but you have to open your email to confirm time extension. We clicked go do so, but I guess we didn’t complete the process. We knew we would be at the game for 2-4 hours and would have liked to pay for the 4 hour up front. Instead, they expect you to check your email every hours while trying to enjoy a game. So we end up getting our car towed, and they don’t get any more money from us for parking. Also happened to the car behind us. Make your app easier to use and give the option to pay for any amount of time up front. We got to a lot of concerts and sporting events, and will never use this company for parking again. You lost out on money, and cost you potential customer a ton of money. It’s 2023….your app should be easier to use and you should reach out to customers before having their vehicles towed so quickly..ScottyNB4Version: 23.44.1

Not happy, Lucky i can’t rate 0I use the app quite often because I live downtown. I thought it was easy and convenient so that’s i won’t have to stand at the meter trying to pay every time with change or my card. I have been given tickets a few times that i have paid saying that I did not have money on a meter. Just recently my car got towed because they said i had 6 unpaid parking tickets. I have receipts for every last time i paid at a meter. I had to pay $220 for ticket and $240 to get my car out of tow. They wouldn’t let me get my car unless the tickets were paid for. I was LIVID!!!!! This isn’t right nor fair! We are in A pandemic, people are barley working and they are giving away tickets when people are following the rules. I dnt know if i should be frustrated with ParkMobile or Parkindy. Maybe they are the same company, if not ParkMobile, you might want to remove yourself from Parkindy because they are making you all look BAD!!! I will no longer be parking at the meters. I will rather walk for blocks to my destination then give away anymore of my money again to Parkindy/ParkMobile..#5xXxVersion: 9.11

You don’t accept Apple Pay?Why in heavens name does a parking app that municipalities use not accept Apple Pay? It’s literally takes 10x longer to use a credit card or PayPal than it does Apple Pay. Figure it out developers. Then second and almost as bad thing…… why can’t 1 person pay for multiple cars at one time?????? A group of us took two cars to the switchbacks game last night, I was the only one who had the app and wasn’t able to pay for the second vehicle, we then couldn’t get the app to download because there was only 1 bar of service in the parking area. We left and waited until the service got better in the stadium, finally got the parking paid for 30 minutes later, BUT guess what??? Got a parking violation on 1 car when we got back….. now we have to deal with disputing that, very frustrating experience. Both of the above issues should be addressed and corrected for this to continue to be the service so many Cities are using..Mhaynes913Version: 23.23.0

In bed with Tow/Boot companies.I’m a handyman and I was helping a client’s daughter set up her new apartment in an off campus student high rise in Midtown Atlanta. It was before everyone was back so the garage was empty, but being the rule follower that I am I paid for several hours of parking. It was entirely my fault for not having my sound on so I could hear the notifications that my time had lapsed. When I got down to my car (20 min past the limit) I found my car booted. This was during a time when I literally only had $75 to my name after a really bad year. The boot company guy rolled up to unlock it and was a jackass the whole time. I wasn’t very nice either calling him every name I could think of. My issue is that the garage is under the building and was empty. The time on the boot notice was for less than 5 min after my time lapsed. There is no way he just randomly drove by and decided to come inside the garage which is completely enclosed so he wouldn’t have just seen that someone was inside. The app had to have alerted him to come boot my car. Just a douche move..DphnwriVersion: 9.8

Scam companyHands down worst customer service. I learned my account was suspended when I tried to log in. I was told I owe the company $3 and until I pay my account will remain suspended and I cannot access my account. The customer service agent told me the only way I can get access is if I provide my full credit card number over the phone. They gave me the date of the transaction. I confirmed with my bank that no transaction was ever processed on this or any other date within a two week window, and no charge was ever denied. When I informed ParkMobile that my credit card account is active and no such charge was ever processed, the agent told me again unless I give him my full credit card number over the phone they won’t grant me access. And I quote from the agent, “End of discussion”. Now normally I wouldn’t care and use a different product. But they have a monopoly on pay parking in my area and often there’s no other option to use besides their app. So basically they fabricate a claim about me owing them money, then extort me by demanding my credit card info over the phone or they won’t unlock my account. Mind you, they still have my credit card on file. But here’s where the scam part comes in. Everyone I know who lives in my area and uses this app had the exact same thing happen to them. So clearly there is something either technically wrong with this app or they’re simply corrupt. Don’t trust this company. They’re a scam..Blowmeapple308Version: 9.18.5

Ridiculously high fee—25% of my meter charge. No thanksI’ve used the app four times and I’m impressed. While others waited in line at the pay stations I pulled out my phone and paid while I was on my way to my appointment. Quick and painless. The reminder that the meter is expiring might be my favorite feature. Assuming I don’t have the glitches others have reported, this app is a huge leap in parking. Update: as i’ve continued to use the app, more glitches appear: forgets my profile, allows me to go through with processing, and just before payment it tells me that I need to add a vehicle. I have to cancel everything, go back to add a vehicle – but there are three vehicles already on my account! Numerous other such glitches have occurred (like telling me I needed to add a payment method – but there already two credit cards, and Apple Pay, on the account), making me spend time to redo the entire payment process. This app has potential, but not ready for prime time. And since it’s been in use for so long, there’s no excuse..Karen VailVersion: 9.14

Do not tryApparently I Went through all the trouble to download this app and pay through the app through my PayPal and it shows paid in my timer and began ticking away...but My meter was still flashing red saying it needed payment. After two minutes of it still flashing red I finally went ahead and made a payment with my debit card instead manually and that worked instantly. I double checked and screenshot all my information everything was correctly entered on the app. When I contacted customer service about this they basically said i’m out the money and should not have double paid. Even though it was flashing red telling me that it was expired still. And that I could’ve just fought it if they would’ve tried to give me a ticket. This is not appropriately set up and I would NOT recommend this to anyone. Do not waste your time. You’re going to end up with a big fight with this company or a big fight trying to get your ticket reversed because it does not sync up with the meter. This was verified though customer support..FlnfrmheavenVersion: 8.3.1

Do not trustI recently updated my license plate information in the Park Mobile app and received an email confirmation of the update. I parked using the app to pay and can confirm the updated license plate info was applied to the parking session. The next time I used the app to pay for parking, I returned to my car and found that it had been booted! I had no outstanding tickets and as I stayed, had paid for parking (and returned to my car before the session expired). Unbeknownst to me, the App changed my license plate information back to my old plate. So when the private operator of the lot came to verify that every car had paid to park, my license plate didn’t show up as having paid. I’ve reached out to the app about this and was essentially told “not our fault”. I beg to differ. I did not authorize a change to my license plate info and as a result had my car booted when I had legitimately paid for parking w an app I used to trust. I also had to pay to have the boot removed from my car. DO NOT TRUST this app!!!!.WorstevVersion: 24.3.0

Purposefully hides your parking spot to make you pay more!!This is the 4th or 5th time this has happened. Drive to a new area of a city and pay to park. Time to leave. You use the “find my car” function. Suddenly your car is BLOCKS away, you can’t did your car, it sends you to the map app of those choice. While you’re trying to find your car you get multiple notices that your time is expiring. You pay a few bucks extra to cover the fees and suddenly it didn’t know where your car is. The map is unusable and you cannot see the map of where you paid to park. Your car was 1 block away and the app map function makes you wander around 5-10 blocks. THIS IS NOT on accident. This is how these scum make money. Watch it happen. Pay for parking in a city you don’t know. Try to find your way back to your car via the app. SCAM, SCAM, SCAM, SCAM, SCAM!!!!’ Embarrassing. And this is not news- it’s what every REAL app review mentions. The positive reviews are paid foreigners that don’t have cars or kids that don’t drive and don’t know better. EMBARRASSING..Yelsew_laenVersion: 9.8

Worst Support EVERThey recently leaked all their users info such as: name, plates number, credit card info probably something else. And you as a user can’t delete your account or remove your credit card info or remove your plates number. Hear me out: if you want to delete your account from their system you have to 1) email them and ask their permission to delete your own personal information 2) wait 10(!!!) days for them to email you back with “ Give us your credit card and plates number information first to verify your identity 😹 3) Beg them to delete your account some more and after 5-6 emails and a very lengthy chat they finally deleted my account from their system BUT I’m still not confident that they are not keeping it somewhere in their database. Horrible support, horrible company. Now someone is selling my identity somewhere on dark net thanks to this app. Hope they go out of business soon.Youruser152Version: 9.13

Somethings FishyInstalled it at my Mr Office and “uh oh - unable to add your card” , “uh oh unable to add your PayPal”, “uh oh unable to add your vehicle”. Someone collecting payment methods? (I work for an IT security firm).AltabearVersion: 23.48.0

Missing parking reservationThe app said I had no Parking active - I had paid earlier and I shouldn’t have expired yet. But I paid again for another session then both of the parking times appeared after i had paid effectively double charging me for the time..Yo yo waz up dowgVersion: 23.44.1

Create and Account, Get SuspendedDownloaded this app as our children’s hospital uses it. Created an account and added my credit card. Booted out and “account temporarily suspended” immediately after and ever since. All before I could even pay for parking. The help phone number provided is impossible to get through to anyone with to actually help address the issue. So this app is basically useless and I am unable to pay for parking at the hospital while we are expecting the birth of our first child. Fix your garbage app and service..KyleA_1Version: 23.40.0

App doesn't work, can't compete paymentJust use a different parking app. This app doesn’t work and will let you get most of the way through the parking flow, only to fail at the last step..Travis042Version: 23.40.0

GarbageMakes you pay after 3 hours absolute garbage.Cipolino81Version: 23.34.0

The Worse appI can’t use it because my sim it’s from another country it’s ridiculous because it’s a tourist aérea On the contrary It’s so easy to pay with PAY BY PHONE I will show this review to my 108 k followers in Viajar Juntas Instagram because it’s a shame 🤪.RomiFabVersion: 23.13.0

UnimpressedMediocre app and a mediocre company. Phone support took forever and didn’t answer my question. Had no issues collecting my money though..SareloVersion: 9.19.7

TerribleIf you live in Canada this app is not for you after 3 attempts to log in and 2 attempts to put in banking information the app shut me out and did not let me log in or pay for my parking, this made me get 150$ ticket and my car was impounded, due to bad service and lack of customer service this app cost me 320$ total scam buyer beware.Arm1219Version: 9.19.4

Scam!Be carful.Rileyu1234Version: 9.19.1

Useless appDoesn't work. Don't waste your time.Sky rimmerVersion: 9.19.1

App won't take payment, phone lines drop callsOverall a very terrible experience trying to simply reserve a parking spot. Uninstalled and reinstalled the app, constantly get system errors when I try to pay. I phoned in to explain my issue, and while things were getting sorted out and I was about to reserve over the phone, the call cut out. So I phoned back, go through the menu, someone picks up and I can't hear a voice. Then they hung up. Please fix your system..St0vvVersion: 9.18.6

No parking spots availableNo parking spots available.HjsjjzuuVersion: 9.18.3

Overcharged Multiple TimesWe tried to book parking at the airport and every time the app stated the transaction could not be completed due to an ‘app error’. Just discovered that Park Mobile charged Us six times and only reversed the charges on one of the attempts. And, to top it off there is no reservation in the app. We take a real dim view on theft, especially multiple times..Whoreally_caresVersion: 9.18.3

Definitely not easyRequires signing in when it’s least convenient..A SpiralVersion: 9.18.2

UselessLike the customer service in the parking, zero help. Installed the app, added a payment card, but it would never accept the QR in the ticket, yet there it is announced in the parking as one way to pay. So had to go to exit gate and pay one more hour because app is useless, nobody around and the intercom doesn’t work. Great job easypark!.Joancarles69Version: 9.17.9

Keeps going downhillThis app keeps getting worse. The show more payments button very seldom works. It used to be so easy to use. Now it is so cumbersome. I don’t like all of the pages needed to park. Much prefer when all of the info needed is on one page. Also, every time I use it now, which is multiple times per week, it takes about 4 tries for it to take payment too. No matter which card I use..Stan_the_manVersion: 9.15.1

Data breach, stay awayThanks for leaking my information and millions others. Stay away from these people..JlngrtsVersion: 9.14

Zero star for the breach of my personal data.Zero star for the breach of my personal data..DriodVersion: 9.13

They leaked private infoThanks to them, 20 million customers have their names, email addresses and car’s license plates on hacking forums..5erpikoVersion: 9.13

Hard to create an accountTried creating an account 4 times. Erased my info each time. Wouldn’t suggest a password and the rules for a safe password are complex..Mike ZabrockiVersion: 9.11

SucksEverything sucks about this app, not very user friendly when you have to press the button 77 times to get it to go through..Jnasty4.0Version: 9.7

Brutal appYour app needs work, you have to zoom in to make fields active and things that should have buttons don’t. I’ll most likely stop using the app to pay when I can use other methods unless you make improvements. Took me longer to use the app than pay with the machine at the lot..Chris98712364Version: 9.2

Crashes constantly and unable to end parkingTypical parking business - impossible to navigate and constantly doesn’t work..Brendan CwikVersion: 9.2

Cannot start parking sessionTakes me about 15-20 tries of tapping “park now” before it accepts either my credit card or visa debit.CoprentusVersion: 9.2

ReviewWonky app. Didn’t accept my credit card..Bradley winnipegVersion: 9.1

Veeeery buggy!I use the app to park at Uni and have to push the pay for parking buttons at least 5 times every time I want to start a new session. It’s extremely slow even though my internet connection is not. Overall: It’s convenient but slow and frustrating.Nils M.Version: 9.1

Payment issuesPayment doesn’t go through and keep giving an error and can’t park through the app because of payment issues..User 233333Version: 9.1

ComplicatedI am from Canada and will park here once and it took me 22 min to create and download the app,,, no huest by pass to pay.Manon & SergeVersion: 9.1

ReviewHard to pay wotn debit card. site is not too freiendly.Dr_laurieVersion: 9.1

Fix pleaseIt takes about 5-10 times for your payment to go through. Creates opportunities for parking tickets.Hai ionakciaknwjcVersion: 9.1

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 24.10.0