Transit • Subway & Bus Times Customer Service

I been a fan since the days of its origins when the app was a necessity to track live down the busses. And although it was lucky matter to see a bus on live tracking since very few will be using it on the Go feature, the interface was more user friendly and the app didn’t freeze as much as the official one from the county. I never reviewed an app before and much less type this much but credit is well due on this one. Thank you to the entire team behind this app because the work you guys have put into it shows very well and make it worth a payable subscription. The new ticketing feature makes the cherry at top. I struggled with digital passes thru the official county app and all because I forgot to unlock my card one time for the charge and now it seems like my card is banned from direct onboard usage or even on the app to buy passes or credits. So transit now saves my life by not only allowing one way passes purchase that can be used later on another time but also digitalizing passes and takes any card on my apple wallet. Paying the subscription really makes it better app than the official one by interface and ease to get the info needed and to the destination! Congratulations guys for your great work, it is highly appreciated and valued.

I live on Long Island and have been taking buses most of my life even though I own a car. I prefer public transportation and this app is usually 100% accurate about bus times and trains as well. When I go to New York City, the app is invaluable. Most subways stations now have a timer to let riders know when the next subway is arriving but for taking the bus it’s accurate as usual. And when I travel to Philly, DC or Atlantic City, the app knows where I am and can also tell me when the next bus or subway is coming. My one complaint is that if a bus isn’t coming, the app lets you think the bus left it’s departure point and is arriving at it’s scheduled time and it doesn’t. For example, twice last week I waited for a bus to arrive and the app told me it was on its way and no bus showed up. The next bus, a half hour later arrived as scheduled. It’s not the app’s fault the bus didn’t show up despite there not being construction or detours (the app is good, not great, at alerting you if there are going to be delays due to weather, traffic or construction), so I had to make the issue known to the bus company and they resolved it. So I wish the app could tell me if a bus is coming or not even though it’s supposed to. I assume there’s some type of tracking on the bus but once the scheduled time came and went when I was expecting the bus there was no bus for two days, increasing my already long bus commute home. Still, it’s a solid app and customer service addresses my needs lighting quick. I have no other complaints. Friends from out of town who never use public transportation have come to rely on this app when they visit NYC. I swear by this app!

This app is essential for my travel to and from college. I've noticed however that the time it tells you to leave is way too late every time, and I end up missing the bus by a minute or two. Even leaving earlier than the recommended departure, I will miss the bus. Not only that, but it has no way of alerting you when you've taken the wrong bus. It says "Unplanned Detour" which is really inconvenient for someone new to public transport who doesn't know the stops for other buses. You'll believe you're on the right bus and there IS a detour, maybe because the stops are correct up until a certain point when really the app just can't track you because you're obviously not on the route of the bus you were supposed to take. Please find a way to fix this. I don't know if you could make some sort of route recognition that would know if you've taken an actual detour or if you're simply on the wrong bus. On top of that, it gave me an estimated arrival at my destination, changed to a half hour later. All when the bus was the WRONG bus. Why on earth would there be an estimated arrival for that, if the bus is never getting there in the first place?

I really enjoy this app and being able to see where buses and trains are thanks to other users. I feel like the effectiveness has gone down a bit lately with some app updates though. I live near a station and the app regularly thinks I’m already there despite being ~5 min away. Most recently, I will have a train/bus selected and the app will chose the following one when I’m not looking. If I didn’t pay closer attention, this could lead to me being late because at a glance from the lock screen it tells me to leave later. I will go back and select the right train and it’ll switch on me again and again, even with the app open. It has problems sometimes recognizing when I’m on a bus/train and I wish there was a way to manually enter that I am. It also regularly stops working if I switch apps in the background and pauses my music/audiobooks. Sometimes it doesn’t show me routes I know I can take as an option, and not farther away ones that are locked in the subscription. All in all I still enjoy using it but it’s a bit of a frustrating experience with the more recent problems and the constant problem of it losing track of my trip while I’m on it. That may be my own fault for living on low power mode, but it happens more frequently than other apps.

I mainly take the metro to get to and from the University of Houston. Downloaded this app around a year ago or two, its pretty great at showing me the nearest line to where I’m trying to leave from. It’s also pretty great letting you know if you’ll have to take a second bus and showing the walking distance to actually get to your destination. It even shows you the estimated time it would take if you took an Uber or Lyft. As a student I wanna make sure to arrive to my classes on time, so it’s great being able to see my options. Honestly much better than just looking at google maps imo. I’m not giving it a full 5 starts just because sometimes the bus will arrive either earlier or later then the time it gives you but that’s understandable it’s not always going to be 100% accurate. I get that same issue even when I use the cities official metro text service, where it sends the time schedule for the bus, like I said not going to ever be 100% because there’s a lot of other factors one needs to take into account like traffic etc. overall I would recommend this app to anyone not familiar with their local metro service like if your knew to the city or just taking the metro for the first time, it comes in handy if you want to make sure you’re getting on the right bus.

This app has helped me so much this summer to navigate the city. I think it’s clever that it uses other riders to help locate the buses in real time. The issues I have riding the buses are mainly with the Nashville bus system than with this app. One thing I wish were better is if the app gave extra warning or let you know the bus stop is on the opposite side of the road. I’ve found myself with not enough time to cross the street, watching the bus I wanted zoom by. I also have issues planning a route on occasion. I have to refresh multiple times to see all possible routes because the app only shows 3 at a time. It’s also not always possible to see when the next buses are coming once you’re at the navigation page, in case I like the route, but want to take the next pass. It is also not possible to edit a route once you start, which would be great if I wanted to get off at a different stop. Lastly, it takes way too long for the app to figure out the bus I’m waiting for is never going to show up. It just keeps updating the arrival time for the bus, making me believe the bus will be there, while I should be looking for a different way home. Other than that, it’s a great app, works better than google maps, and has saved me multiple times!

I like the crowd-sourcing feature and being able to watch the bus approaching in real time, but the redesign makes for a super frustrating app. It takes too many taps and swipes to navigate that aren’t all obvious. For instance, checking the complete schedule of a Line while currently in a GO session. It’s not very obvious that you have to swipe down the GO session to get to the schedule list of nearby lines. And I liked how previously, on the same line, you could see the ETA of the next bus as well as what time that would be. Now you HAVE TO look at the full schedule to then get only the bus arrival times and not ETA. It’s a broken experience and quite annoying at that. My other issue with the new full schedule list is that the earlier bus times were removed. I actually found it useful to see which arrivals have already passed. At least seeing one or two past arrivals would be helpful. Please incorporate these features back into the app so I could give the star rating this app really deserves. I use it every day and hate to have less than an awesome experience.

Sometimes the last bus will come early an sometimes the last bus will go another route so they don’t have to pick up anyone so they can hurry and get their route over with I’ve seen it happen a couple of times or they will put bus not in service and that’s so so not right at all there is a lot of people that get off of work 1am to 2am an after a long day of work gotta sleep outside at the bus stop because some driver’s doesn’t wanna do their job right..... y’all say metro is friendly and that is such a lie y’all have drivers that has attitude problems an if they don’t like you for whatever reason they really will pass you up they don’t know if that person is going to work to a dr appointment an they make people late because they bring their personal issues to work with them or hold the pass against people we are all adults why can’t they act like they are an adult instead of a child my 13 year old act way better than some of your drivers an has better respect and manners than some of your drivers....!!!!!!

This app has been through my ups and downs; from moments to when I needed to view if it was worth running to catch the bus when i’m running late to moments where i have enough time sit down and plan a trip and see what transfer bus im going to take. Transit is the best thing ever invented and it’s very user friendly. I decided to pay for their annual membership because I wanted to help support a free app in which i use constantly and doesn’t fail me. I love the feature where we can see the buses real time movements if another Transit user presses ‘Go’. I also like how I can see what time i’m going to get to my destination while i’m riding the bus. My county also has two types of bus companies (one for the county and one for the metropolitan area) and this app has both companies all in one app. If i didn’t have Transit I would’ve had to use tow different websites which can sometimes not work properly. Thank you Transit team and thank you for the funny commentary under the “What’s new?” section on the app store

Living in a big city, I have lots of transit app options but no matter how many I try, I keep coming back here. It just works and keeps just working (“just keeps working”?). Occasionally I’ll try another but only a few stay on the first page of my phone. This, as you probably guessed by the 5-stars, is one of them. Even better, it’s clear the developers really enjoy their jobs, which makes me even happier to support them. If you want proof, read their release notes. No, seriously. I know no one reads those, because they’re usually boring and uninformative “bug fixes and minor improvements” again???), but these are useful and surprisingly entertaining. The best thing about happy engineers is knowing it’s likely the app will stick around and keep getting better. Kudos all around. Except for the “All Star” ear worm from the most recent release notes, which is *still* stuck in my head. I’m just glad it wasn’t Rick Ashley. Oh no, now I have TWO ear worms!

So I see there is a new system for the app upcoming. I have been using the app since I was a freshman in high school and am currently a junior, this App has been pretty accurate as new schedules are established but the new system will unfortunately make it difficult for students like myself to navigate using the app, seeing limited busses and may make it almost as inconvenient as using the papers distributed on the metros for their schedules. I do understand that this may become costly for the developers over time to run the app and I am fine with ads such as little bars on the top of the screen that roll but aren’t obnoxiously in the way but enough to gather funds from users that don’t have sufficient funds (teenagers/poor adults) to receive reliable; accurate times of the busses and keep the ability to see future busses later that day or other days. But I would like to thank the developers of having an app I was able to use for a few years now and it has been great for navigation thus very useful when you are trying to get around without a vehicle in the city.

I do use the LA metro bus to travel from home to my college campus or to the gym but the app sometimes glitches out and does not give me more accurate details on when the bus would be arriving please add a feature where it would even show the name of the driver and the contact information of the driver maybe or an option to call metro for help if you are not sure about which bus station it is that you would need to take. I also think that the app would have the bus icon turn grey and it would keep on telling me to wait for the bus but the bus never came and this was causing a lot of stress for me because I was forced to walk all the way home for 43 minutes. And also please add more metro bus drivers. And there should be safer features on to have an emergency button and also the locations are inaccurate and the times and schedule of the buses are not posted and the bus drivers are somehow rude as well. PLEASE ADD A LIVE LOCATION FEATURE FOR FREE SO THAT I CAN BE ABLE TO KNOW WHERE THE BUS IS.

As a 10 year iOS developer myself, I really appreciate good user interfaces and experiences while using an app. Transit app has not only been super helpful in getting me where I need to go in a timely fashion, but it’s a fun social way to travel with features like the “leaderboard”. To be able to see how many other riders and commuters you’ve helped along the way is pretty awesome. Keep up the great work. I’d like to see better features regarding how accurate the app is “real time” bus updates as sometimes I’m not even aboard a bus and the app may tell me “it looks like you missed the bus” when in fact the bus is simply late, so there should be some options to not start a trip until a rider either hit “start trip” perhaps making this an option as with my commute I take 4 different buses, so while the app will show me the exact route sometimes it’s off in regards to whether or not I am actually aboard a bus. Overall wonderful app and I look forward to its improvements!

I have used this app for years, in multiple cities and it always gets me where I need to go. Started using it when my kids were going to be using public transit to get to middle school (the oldest will graduate high school this year). I would ride with them then use public transit to get to work. Transit let us know when we HAD to leave house and if I could squeeze more out of the snooze button. We have visited several different cities on vacation over the years and always check Transit to navigate for sightseeing so I don’t have to drive in an unfamiliar area. Their coverage is great and it is rare that we haven’t used the app (so far only towns that don’t actually have public transit). But the BEST thing about the app is the updates and the update notes. I would keep the app just to be able to read the witty update notes even if we didn’t use public transit. Truly a five star app backed by passionate dev team and organization. Thank you, thank you, THANK YOU!

This app is great! Not only does it help me get a better ETA when I’m going somewhere but it makes sure I get there at the time I want to be there. Personally enjoy seeing the map show where my bus currently is and the notifications to remind you when to get off is very helpful. Prefer to give 4.5 stars because I do have some feedback for improvements if the team sees my review. I just recently bought a Apple Watch and I know it has compatibility with the app but I was somewhat disappointed. I was expecting a smaller menu on the app so you may pick from a list of favorites and have the app give you the ASAP option for when you go. So when I’m on the bus or waiting instead of looking at my phone to see when my bus is arriving by the minutes or when to get off I could look at the watch and see oh it’s going to be here in 4min I should look out for it. And I should be off in 2 stops... I think just a minimalist menu be nice not just nearby line options. If it had this I would give 20stars!

First off, let me say as a disclaimer that this review may be the fault of the Torrance California bus system rather than the app itself, and if I can be convinced that the issue is completely out of the hands of the app I could be convinced to change my rating, as the app design and features are actually decent. That out of the way, I have to give this app a low rating because I have repeatedly been left on the sidewalk and forced to get an Uber after the bus never shows up. The reason I blame the app for this is that it actually has GPS tracking on the buses in my area. I have seen them, I have followed them, and they are pretty accurate on the morning routes. So why, WHY can’t this app warn me when a given pickup time is likely to be skipped because it can’t find the bus on GPS? It tells me bus coming in 2 minutes….1 minute…0 minutes…-1 minutes… and no buses are anywhere in sight or with a GPS tracker. It gives the illusion of reliability and predictability, but this has scenario has happened to me enough times that I am not likely to use the bus or this app ever again. At the very least, you should have the ability to lodge a complaint. If a given metro authority gets enough complaints, the developers could forward them along and maybe enact change through strength in numbers. This app’s business model requires people to use the metro, and they should be invested in promoting consumer satisfaction however they can. EDIT: bumping my 1-star review up to 4-star. While I still have not ridden the bus recently, I may be willing to in the future. The app developers reached out to find out more about my issue, and they were very forthcoming about some current and future features that may help address my current predicament. They were never pushy about having me change my rating, but instead wanted me to make sure I knew they were working on it. Great customer service.

Great app. When it shows what you’re looking for. There are times, like every day, when the route it shows, is going in the opposite direction that I’m going in. So I move the purple pointer around on both sides of the street. It still doesn’t show the route for the direction I’m going. I keep moving it around, further away from the street I’m by. Eventually it shows what I’m looking for. Other times, it shows the current route, but not the exact location (which I don’t normally need). This is fine, but why sometimes and not other times? Is it the bus operator’s fault? The transit agency? And then if you do want to report a problem, they want all of the details. Ok, but the same problems keep occurring. Do the people who designed the apps (all of them) ever actually use them? I am firmly convinced that the people who design the systems used by regular people, never use the systems themselves, nor do they consult the end users.

This is my preferred app for catching the bus. I love that you can get real time updates on when and where the buses are. When I’m at the bus stop, people are amazed when I can tell them exactly where the bus is when it runs late. I always tell them to download Transit. My one gripe is I hate that the app switches me to the next bus time when I’m awaiting a late bus, or are looking for the bus times too close to when one is expected to arrive. It often shows me the next hours bus route, which in my city is different than the current route. This gives Transit riders bad info because it might be a few minutes before I realize I’m offering real time info regarding this hours route for the next hour’s route. To fix this, I have to quickly type in a future stop on my route and hope the app kicks in and realizes what route I am currently on. Other than this funky bit, I recommend the app. I used to be a Royale subscriber and let my subscription end without renewing due to this bug. If it were fixed, I’d gladly resubscribe.

I can only give a 3 star rating because I’m currently annoyed with the new layout on this app. I don’t need a sophisticated app to see where I’m going and how long it will take or I will need to wait. Before the new layout I could add a saved location where I normally pick up transit (I can still do that), but before I could click on that location and see ALL of the times the bus would come to that location. I would then time my trolley ride to coincide with the time I needed to be at that stop for the bus with minimal wait time. NOW with the new SOPHISTICATED app I CANNOT do this which leaves me with my current ANNOYANCE AND FRUSTRATION. I shouldn’t have to take so much time trying to figure this out when I’m already in a rush and now I have no idea when the will come at my saved location in 2 hours when I arrive there. Thanks a lot transit app! What’s the point of saving the location when I can only see the current time the bus will get there and not ALL of the future times?? Please fix this issue.

As a New Yorker who relies on public transit daily, the Transit app has been an absolute lifesaver. It provides real-time arrival updates for subways and buses, making it easy to plan my trips without the usual guesswork. The trip planning feature is intuitive, offering multiple route options and factoring in service changes, which is crucial given how unpredictable the MTA can be. Even when I’m underground with no signal, I can still access my saved routes, which is a huge plus. I also love that it integrates CitiBike, ride-hailing, and even ferries, making it the ultimate all-in-one navigation tool. While occasional MTA delays don’t always update instantly, that’s more of a transit system issue than a flaw in the app itself. The free version works great, though some premium features like GO navigation could be useful for frequent riders. Overall, this app is a must-have for anyone navigating NYC, and it’s far superior to the official MTA app. Highly recommended!

I’ve been looking for an app to help me track public transit times (specifically, NYC subway and bus times). I’ve been using mapping apps to do this for a long time but they don’t always have accurate arrival times. Transit is specifically designed around public transit and shows you local stops on subway, train, and bus lines. The best feature is the ability to have it track your bus or train in real-time so other people can see it’s actual position. Really a game-changing feature when you consider how often the official arrival times are off or just difficult to find. My only complaint is that if you get on a bus that doesn’t show up on the MTA’s app (for technical reasons) then your bus won’t shop up in the Transit app, even when you turn on real-time tracking. Hopefully they fix this issue soon. Very satisfied with these app as it really does the best job of helping you track bus, subway, and train times.

Ya’lls app is pretty great! I have used it ever since I upgraded my phone 4 months ago 💯😎 Really helpful with bus trips, train trips and travel in general! 💯 This app is almost perfect 🤩👌🏾My concern is when I opened the app today and saw a notification saying ( I will have access to to nervy lines and times until September 13th) PLEASE DON’t TELL ME YA’LL ARE PULLING THE “MONEY CARD” ON US USERS FROMS YEARS AGO TO NOW!! Please don’t make the mistake of making people pay money just to see lines and times, that’s stupid, that should be free for everyone, otherwise your app would be useless to download, I beg ya’ll to think on this, your app is good the way it is, and a lot of people rely on it for travel, including me who is a college student who commutes 💯 Please don’t be “greedy” like other apps and take away the reason why people down load this app in the first place 😭💯 Tour app is great, if you haven’t done that change to this app by then and beyond I would gladly give a full five star rating 💯😎 PROMISE 💯💯 Thank you for reading 💯

This app is pretty useful, I appreciate the voice notifications telling you when to get on/off a train & it’s the most accurate I’ve found for transit departures. That being said, a few things would be helpful if improved: - Inability to see different line departure times from the GO screen. I want to be able to click on a line directly from the GO screen and see when the next train is (if I miss it) or all the stops. - Missing lines. I’m in the greater Boston area and Google maps has information on smaller shuttle routes that run infrequently but regularly that I often take. This app only has MBTA data so it doesn’t have any of that info & I find I still have to use gmaps. - More multimodal options. This one is pretty niche so I don’t expect much, but bikeshare is often much faster than buses where I am, and I wish I had more options that replaced the bus section of a bus-subway transfer with bikeshare instead of having to use 2 separate gmaps trips.

I have used Citymapper for years and have long considered it the ultimate transit app. But after several updates it has become increasingly difficult and frustrating to work. Transit is a nice simpler easy to use alternative to Citymapper. The app is also easier to read and easier to plan trips with. I only have four gripes with this app: 1) It doesn’t show bus stops. I live in a NJ NYC suburb and with Citymapper, I can see the stops when pulling up the map for both MTA and NJT. In this app, I only know there is a nearby stop based on location. I would like to be able to see all the stops in a given location when panning the map so I can see different options. 2) I wish it had more major cities. While I think its continuously adding new cities, it pales to Citymapper where I can virtually use it for every major city I travel to around the world. It seems the developers of this app are adding cities continuously. That being said, please keep this up as this will be app has excellent potential for people like me who do alot of international travel. It can be an excellent must have app. 3) I would like to see a service status summary page of all the major subway or metro lines of the city instead of having to pull up the specific line to see if there are any delays. I do alot of traveling with the subway for work to different job sites and its nice to just pull up a summary and know which lines to avoid. 4) Widget doesn’t work. It just says “unable to load.”

This is my go-to Transit app. However, in a recent update, the app started automatically changing to the next route time if it appears that I’m going to miss a bus - and it doesn’t allow me to return to the prior route schedule. One of the stops I use most often has the wrong lat/lon values. As a result, the app thinks I should be a block away from where the stop actually is. At the time the bus is supposed to be there, the app switches to the next route time, thinking I’m going to miss the bus. Then, I can’t see my transfer point any longer, till the app figures out that I’m on the right bus after all. This is very frustrating!!! The app should ASK me if I want to switch to the next route time or stay on the current route time!!! (Since this app is supposedly crowd-sourced, optimally it should notice that I’m catching the bus a block away, or let me note the correct location - but, no, it doesn’t offer that option!) So PLEASE put back the ability to KEEP the original route result even if it appears I’ve missed the bus!!!

I am in love with Transit. Does it have its bugs? Yes. They make it super easy to report though, just click email through the app and explain the situation. All my local transit agencies (even the ones who don’t provide live updates for location) are in the app and the schedules are accurate. I think it’s important to note that if the schedules are wrong, it’s usually on the transit agencies for not sending updated information to apps like Transit. I always am emailing my local transit agencies in an attempt to have them share their vehicles locations with Transit. Every app can be improved, no exceptions here, I wish walking directions were improved, I tend to use Apple Maps for walking directions then switching to Transit and I wish I could do it all from one app. Overall, a very solid app, has everything that I expect and the Transit team are always super responsive and helpful when I have reported bugs.

I honestly wouldn’t recommend using this app. 95% of the time it glitches or freezes and exits on its own. This has happened more then 10 times where I catch the earliest bus to get to work on time and it shows I’ve either missed it but that’s not possible if I’m at the bus stop waiting for 10-15 minutes to get here and the app also states the same minutes as well. Or it also can extend the time frame example right now it told me to leave my house at 6:59 the bus would get there at 7:10 I’ve been waiting and I see no bus until I check the app it switches the tike further to 7:35 .. the company/city needs to get it together & figure out the root of the problem. I am one of the people who rely on bus transportation to get to work and I can’t afford losing my job because of how many times the bus routes choose to change or choose the certain time to come .

Love the bug fix messages. I don’t usually read update messages but with you guys it’s worth it. You’re great! Keep doing whatever you’re doing.

I freaking love this app it’s really useful. However, the thing I love the most is when I go to update it and read the update notes and start reading them. just giggling myself. Whoever writes those needs an award. Woot woot!

Super great app and much better alternative than texting the bus. However, the best part is the updates. You MUST read what they write in the update description.

I love this app makes everything easier no more stress of planning out your trip, Nanaimo BC

Love this app but the new font is much harder to read!

I’m able to get enough use out of the app to not have to pay for the subscription at this time. But what really gets on my nerves is the accuracy of arrival times for the bus. Sometimes it gives me an estimated time that should allow me to get to my stop on time only for the bus to speed right by me several minutes sooner than the stated time. Other times it indicates that the bus is on the route only to find out that it’s not because it never arrived. I also noticed that sometimes the bus’s signal will disappear one minute and then reappear the next minute. I would give this app a five star rating if not for the problems with arrival time inaccuracy. This may be a problem having to do with the transit authority here but it still is very irritating, especially during bad weather like heavy rain or high temperatures. Keep up the good work developers and hopefully the transit system will be more accurate for their customers. Update: The arrival time accuracy problems continue. 1 star rating until this app and my local transit authority stops lying about the status of buses on the road. Update 2 : I ended up missing a bus because the app pointed me to the wrong stop. The bus I was going to take no longer uses the stop the app recommended. Although this may be the transit organization’s fault for not properly listing the routes on the sign. At least the app is improving on arrival times and warning about buses not in service. Fix the accuracy with stops and this will be a top ten app.

For starters, if you're a Third Party app, then you shouldn't give a false narrative and act like you're right. Now. I'm so unexplainably tired of the incorrect information given through this app. Although sometimes it's on the dot, it's 40% compared to the 60% of the times they're just flat out wrong. I live in NYC and have two parents who work, so the bus is my main way of transportation. This app gives wrong bus times, wrong walk times, and charges you to see other routes. It's insanity. For instance, this morning, I left the house a little later than I should've. After all, the bus was coming in 7 minutes and I was a 9/10 minute walk to the stop. But, I still walked for 2 reasons. Although this app says I'm a 14 minute walk away, even with slow walking, it isn't that long of a walk. Another reason is that the bus I was waiting for is never correct, alongside basically every other bus on this app. It'll say that it'll come in 1 minute for 10 minutes, as it did this morning. This app also sets you up to get on buses "Not in Service". So it'll say you can leave in 6 minutes to make it to where you need to go, but then you get there and you catch the bus, and it isn't in service and the next bus is half an hour away. The amount of times I have been late or too early to wherever I need to go, whether it be school or an event, is incredibly high and that should not be. To anyone who reads this, don't use this app. Use the MTA website or the transportation website for wherever you live. It's much more accurate.

Overall the app is great but theres no specific place to get information on detours. It notifies me when its happening but if i need to go back and check? sometimes its not there… maybe add a detour section to see all your routes detours if there is any. Also there was no information regarding the event in my city that would let me know in advance that the ONLY bus to my job would just not going to show up during these days… It wasn’t even appearing on the app and googles schedule page would come up blank. I had to download the Moovit app where they, right at the beginning, gave me a VERY obvious information icon on my bus route that told me everything. I wouldn’t consistently use the Moovit app but having to rely on a whole different app for actual information is silly. My bus wasn’t running and instead of making it obvious to riders and presenting it on the app as an important notification its just hid the bus all together. This resulted in me spending $60 on uber when i could have just gotten a ride with a friend/coworker. But I didn’t see that the bus was just GONE. Not even appearing on the app anymore. Detour information should be a very loud icon or one of the first things you see when you open the app and that information should be accessible ANYTIME you want to go back and check it. DONT HIDE THE BUS I WANNA TAKE GIVE INFORMATION THAT ITS NOT ACTIVE INSTEAD. PLEASE FIX THIS

I used to like this app better, and still want to like it, but it’s slowly wearing me out. I know that it is a 3rd party app and is only reliant on the information it obtains from local transportation agencies, yet if that information isn’t reliable, then this app isn’t reliable. I’ve read some of their responses to other reviews and I think it’s a cop-out for them to just say “sorry, we’re a third party app.” I’m sure its frustrating to rely on unreliable information from agencies like the notoriously inept mta (which will say on the marquee that a train is coming in three minutes for over five minutes or longer), and I hope their sources of information get better. In the meantime, be aware that this app isn’t that reliable, especially with bus schedules. The times listed are frequently wrong, it will say buses are coming that never show up, and the most annoying to me is that they will show a bus icon “in real time” on the map, on its way to your stop, then suddenly, it will disappear. What happens to these phantom buses? I still leave super early to give myself time for bus and train delays because I know I can’t rely on any posted info. The dream, though, is still that, one day, one of these apps will be good enough that I can save myself some time while still making it to school and work on time. Unfortunately, they’re still not there and whether or not it’s the apps fault or the mta’s fault, whats the difference?

This app causes me stress and gives misinformation. And customer support is a joke. I wrote in to ask how to increase the volume of the speaker. I was asked to send screenshots of the “error.” Send screenshots of low volume. How about you read my question? I am presently waiting for a train that Transit says will be here to find that it was cancelled over an hour ago. And there are some transit lines that run continuously (Wash DC metro). Yet Transit urges me to “hurry up” bc I might miss a train that comes a every few minutes. I am a premium subscriber, and get no better service than doing the work myself. Seeking a refund… UPDATE: Developer asked for ticket number that asked me for screenshots of low volume (!!!!!). They are emails w customer service. Happy to provide to developer if there is a means. Or they can tell me how to screenshot something being hard to hear. They’re not interested in follow up about telling me to hurry up for long-cancelled trains. ALSO, this app switches which train you are headed to without notice. I may leave my office at 4 to get the metro to a 5 pm commuter train. If the app thinks I’m cutting it too close, it automatically switches me to a 6 pm train without notice. How do I update my ride if they switch it without telling me? And times are better than the app says. I often make the 5 pm even when Transit overruled me and is tracking the 6 pm train. Cannot rely on this app.

Sometimes the bus is 15 minutes late, other times it leaves 2 minutes early. And occasionally a bus just doesn’t come at all for an hour. This inconsistency makes the estimated time useless. One option for improvement is to train more disciplined drivers; for example, if a bus arrives early, it should wait at the stop until it is on time. Another option is to provide better arrival estimates. When I lived in San Diego, the public transport system communicated with Google Maps to provide accurate live estimate times. It would be great if Utah Transit could have a similar partnership, or create its own live tracking system. I guess I do see a live bus via the Transit app sometimes, but most of the time, the bus driver waits until the last moment to flash it on, again defeating the purpose of a live tracker. It would also be nice if Transit could utilize live traffic information to calculate an estimated arrival time of a bus. Another potential area of improvement is detours. It is not intuitive whether the solid path or the dotted path is the actual path the bus takes. Currently, I believe the dotted path is the actual path. I would recommend just having one solid path denoting the current actual path taken by the bus. If riders are curious whether this is a temporary detour, just have a button that allows them to see the baseline bus route. Having the actual path outlined as a solid line also helps with estimating the arrival time (sometimes a bus will need to take a longer roundabout path to get to the next stop, perhaps because the more direct path has more traffic that makes a left turn difficult to execute).

On top of the general inaccuracies in timing and service alerts (the map will update to just announced service changes even when they are not in affect yet, screwing up your route), everything is worse since they’ve added Transit Royale, their paid subscription service. First of all, this information should be accessible and free. The MTA website has better more accurate ride routes. One truly annoying thing that is the reason i’m leaving this app is the routes are all 3+ transfers in the most inconvenient way possible. I feel like all the good and accurate routes are hidden behind the paywall (I’m talking 10+ minutes faster). there’s no way to adjust your preferences (ie. fewer transfers, fastest, less walking) and no accessibility information. The hiding of specific lines behind the paywall (when looking at the map, not route planning) making planning for accessibility or custom routes impossible. They’ve really targeted the way they can make the most money from you when they get all their data and information for free (from the local metro and from riders—none of us are compensated for the data we provide). Also— i am always asked about how many folks on the train are wearing masks but there is no way for me to see this data. What am i contributing to and how is it impacting your service? I would recommend anyone get any other transit app. It’s not worth it any longer and they’re hiding behind their hay day when they were the best transit app on the store. This is no longer a positive experience. Every day it makes me late for work and every day it’s a frustrating experience.

The Transit app does not tell you whether to catch the bus going N, S, E or West. So, 4 buses passed me by while I thought I should be taking a bus to a location Southwest of me and walked 3/4 of a mile to the intersections of the main streets that would get me there. The app showed the bus route numbers but not the direction or something like “stand at the NE facing bus stop. Another passenger tried help me understand where the app was telling me to walk to (looked like another mile away) then we asked the bus driver who stopped to pick her up. He told me that I had to ride back downtown and transfer to another bus that would take me in the direction I was going. So, I got on his bus to be taken to the hib. Having to go 24 minutes back to the hub then be taken back another 54 minutes (at least the app tells you the time it will take) is ridiculous when my destination is only 3.8 miles away. And, the app could at least give you explanations ABOUT bus routes so that you know a route no longer exists or “all routes depart from the hub, take the bus headed South” as an explanation underneath the number of the bus the route tells you to take. Until those kind of useful information, rather than just walk icons and bus route number are displayed on Transit, it will never get above a 1 rating for me: people helped me, the app did not.

5/5/18 update: First, thanks to the developer for responding to my original review. I’m not sure what good screen shots would do, but here’s a specific example from last week Monday, morning: I got to the bus stop and checked your app for the arrival of the next bus. It said 19 minutes and that the last bus had gone through four minutes earlier. Instead if waiting such a long time, I opted to jump in a shared bike that happened to be parked nearby. No sooner than I’d pedaled all of a mile (about five minutes later) and, whoosh, the bus goes flying by. All of relevant buses appearing in the schedule were displaying with the GPS tracking indicator, but none of the times was accurate. Maybe you could query Valley Transit about their useless signalling. ______________ I have relied upon this app in the Phoenix metro area for going on two years and consider it an essential part of my commute and even incidental use of public transit. However, it seems that recently it’s less accurate, even for buses that are supposedly being tracked with GPS. I’ll keep using it, because I really like its user interface and features, but I’m hoping, a lot, that the accuracy of arrival times improves—soon.

It’s been a couple of years since my last review and I still feel the same way about this app if not stronger. The most recent update renders the free version of the app completely useless. It no longer allows you to select your location to see upcoming bus or train times. Unfortunately for me I live a whole 10 minute walk from the train which is for some reason outside of the ability to see times for that train?? If you live in Chicago the Ventra app is free and provides all of the same information. It is hysterical that these developers want you to pay $5 a month just for some pretty colors. I am not being held against my will to use this app and I am grateful for that. I’ve been using the Transit app for three years now and I’ve absolutely loved it. It was a great app that helped me navigate the city. Recently they took away some basic but necessary features because they want you to upgrade to the “pro” version of the app. I’m very disappointed by this. Trying to capitalize off of regular working class humans who are just trying to get from point A to point B. I would much rather deal with ads than have to pay more money for something that was free for the past three years. It’s just another money grab.

This app is only for the well off transit users. The most reliant users, the poor and homeless are at the mercy of a capricious AI that doles out stale and low efficacy rider information. It is much more than pinned routes. This leads to poor decisions from inappropriate and stale information presented by the app. Such as not showing relevant bus availability options at the stop the rider is at or making a transfer. Meaning the information that is shown is hard to assure as accurate and there’s not enough to make an informed decision. The charity options that Transit graciously provides is behind access barriers. Individuals living under severe financial constraints don’t have the means to satisfy or uncover the obfuscated charity. So Transit satisfies its needs by providing ill fitting rider information and showing the needed bus information just on the other side of a paywall. Probably expecting the poor to surrender what little money they have to a subscription. There is no transparency to alternatives, except call this avarice out in a review. This not designed to help the needy, it is designed to satisfy the business. Feedback on these policies have been sent through support and previous deleted reviews

The live tracking almost never works in my city. While that may be more of an issue with the transit service I use (I don’t know what they’re expected to provide to make the app work, so not sure), it’s still beyond frustrating and makes the app utterly unusable for trip planning. Our buses are also late more often than not, at least during the hours I use it, so when the tracking isn’t working (which again, is most days) and the bus is late (which is most days), then the app is straight up giving you misinformation. (It will start to say you have to catch the next bus, when there’s actually still a bus coming any moment.) I used the app a lot when I first started riding the bus in this area, but I use it almost never now (just to see if I’m lucky and the tracking happens to be working that morning). I can never use it for trip planning, it’s completely unreliable. Also, sometimes when the tracking is working, you STILL can’t rely on it being accurate. On countless occasions, the bus I’ve been waiting for will cross paths with the other bus on the same “loop”, and it’s like the tracking completely breaks and suddenly the app says both buses are moving in the same direction.

(Down below is a review from several months ago and the developers reached out to me pretty quickly about the glitch which I appreciate.) I do have a new piece of feedback. Today a bus was was running 2-3 minutes ahead of the app & its scheduled time, and I watched it pass me as I turned the corner to the bus station. The app was still showing it a few blocks away from reaching the station instead of where it really was, already a block and a half passed it - but that’s not the reason I’m writing this, GPS glitches happen. When I’m on the bus I can rate whether it’s running ahead or behind of schedule, and having watched it go by early I wanted to warn other people further down the line, but I couldn’t. There wasn’t any way to mark it as “running early!!” once I’d missed it. I think that’d be a great feature to add to improve the crowd sourcing. This app had been glitchy for a while - killing phone battery, missing buses and only announcing that they were on their way when they arrived, but today it straight up stopped working, repeatedly giving a “no transit options found” error in the middle of the day

There is way too much going on in this app. I was using an app called Swiftly to get San Francisco BART times for my commute and the Transit app company must have bought them out because Swiftly no longer works and gives a link to this app. Okay, so I gave it a shot. Firstly, the app opens onto a map view with a bunch of bus/train and other transit stops dotted all over it and there’s no way to navigate to a particular station until the data loads. This is really frustrating for me because sometimes I like to check the train times when I’m already at the station in case the first train that comes is crowded, I can decide if it’s worth waiting for the next train or squeeze in with the crowd. The station I use is underground with poor reception and no GPS so I can’t actually use the app to quickly check train times because the map data has to load to be able to navigate in the app! I used Swiftly because I need an app to quickly look at train times for a particular station. This Transit app is bloated and slow and it was too difficult to set it up in a way that quickly gave me the information I wanted. I’m very sad that they bought out and took away a competing app that was better. I use EasyBART now and I pray these guys don’t buy them out next

This is a good app but not one you can trust. I have literally missed so many busses because I put my complete trust in the app. It tell me which is the best option to go on, which would be fastest. I trust the app so I walk to the bus. It does not tell me of buses that are literally right about to be there, if I had ran I would have made it to the bus that was coming sooner. But I did not because I the app does not tell me, so I just watched a bus I could have gotten on blow past me. Do you understand how frustrating that is? If I had even fast walked I would have made it. Again, I did not because I did not know that bus was coming because does not tell me it. I am typing this now waiting at the bus stop because it has happened again, this is not the first or second time. And for something similar, the app completely takes me off my route when it deems the set time to arrive by too late. In what world, what logic, is it better to completely take me off my route because I am going to have a late arrival? That has happened multiple times as well. I put one star because while it is a good app it is untrustworthy. Trust is very very important when it comes to apps like this. Use it as a loose guideline but that is it.

It’s one thing to be inaccurate every once in a while, but the fact that it is inaccurate 5 out of 7 days is unnerving. It’s near impossible to put in a complaint because even if you’re able to leave it; they do nothing. I have been sexually harassed by riders while the drivers have done nothing. I’ve been screamed at by drivers for no reason. I have been driven past by the bus driver while I was at the bus stop. I’ve put in when I’m supposed to be at work and the bus driver has shown up 10 minutes late, and the busses they make you transfer to WILL NOT wait for the other busses to even stop before they leave. Yesterday a driver screamed at a deaf man to turn down his audio assistance device, and when the man’s grandson came up and explained to her that he was deaf, she said “Well I don’t care, he still has to turn it down.” And on top of all of this, RIDEKC takes ZERO responsibility or accountability in this disgusting or harmful behavior performed by their employees, and now they have made me late to work so many times that I’ve been fired from my job. RIDEKC is the most disrespectful and cruel bus company I have ever come across traveling this country and you’re better off walking all the way across the city.

I use this app everyday to get to work, I tend to get on the first buses in the morning on a bus line that has terrible service in my area. So I consistently have the app on so I can make sure I’m not late and make the time to get to my bus stop on time or try to pull out my emergency Uber ride money if there’s a major delay. But lately the times has not been accurate usually the app has been two or three minutes off in the morning or more if I’m downtown because of all the drivers. I never have too much of a problem. But this week? I’ve basically been having to basically run like hell to make sure I’ve made it to my bus on time. Only to be there waiting out of breath and my bad ankle aching for a bus that’s not coming for another 10-20 minutes. It keeps occurring and it’s not my bus that’s the issue because I know many people at my job have been dealing with similar issues this past week. Also usually if the time seems mistaken you can pull up the map to see where the bus is only problem is that it hasn’t been showing me that for the week either. So it’s like I’m consistently doing the most just not to risk being late, only to sit there looking stupid and losing more of what sleep I can get.

Horrible. The VERY ONLY REASON I use this app is because it’s the most seemless one. I’ve received marks at my job for being late and trusting this app have missed other rides because of this app. If you want to get anything done this app works MAYBE 30% of the day the rest of the day it will literally say bus arriving. Then just skip the bus and go to the next bus which is 30 minutes away. It’s so bad it’s almost a scam. It’s almost as if this app wants you to have a messed up day. Came to write a bad review but see I already have one in the previous paragraph(good job past me) this app still remains trash. Gps is an outdated tech that any basic company should have figured out. Literally sitting down for a bus that goes from 23 minutes all the way to zero. Watch it traveling on the map. Then when it gets to zero minutes remaining the bus disappears, like magic. Luckily today I’m doing nothing important. Had I been on my way to work I’d have been late. If you use this app leave for work an hour ahead of what it says. Because this app is straight up lying to you half the time . I’ve used this app for years and never has the experience gotten better

For the past two year I have thoroughly enjoyed your app. Unfortunately that ends today. I understand that you are trying to keep up to date with the advancement in technology but does that need to sacrifice the quality of the app? The app is done beautifully. The colors are vibrant and the advancements are enjoyable; but it’s not reliable anymore. I use to be able to pin point the exact time I would make it to my destination. Literally. I was able to press on a stop on the line and see what other train or buses run in that area. I was also able to then see their arrive time and predict which route would be faster to me. A for some reason that all has vanished over night. The app was so amazing that I made sure that everyone I’ve ever come in contact with downloaded the app; as well as many tourists. I live in New York city so the train are extremely important to us as well as the ability to predict our arrive time. In a city that is heavy controlled by delays of “train traffic ahead” or “sick passengers” we rely on apps like yours to help us get through the subway storms and to our destination quickly and safely. You can change the formula but please don’t sacrifice the quality.

Update to my original review. If you have already updated to the new version of the transit app and suffer from the issues I mentioned below remove the modern widget from your screen, and reboot and the old widget should reappear. At least in my case it took a couple of reboots but once it reappeared it has stayed. Hopefully this will get resolved in the next version. My original review is below explaining the situation. As of version 5.9.0 they have taken away the classic widget that provided the nearby departures for your location without opening the app. The modern widget they replaced it with not only fails to provide this information but it is also set up with a color scheme that is not accessible for people with visual impairments as well as the elderly who may be dealing with contrast issues between colors. Why they believe that light green text on a medium green background is a good idea I do not know. Lastly for users of the voiceover screen reader the buttons inside of the widget for the most part are not labeled. If the issues I mentioned above affect you I strongly recommend not upgrading.

I’ve had many issues with technology and terrible customer service in the modern world. This app and its partners (KAT) are by far the worst. I was visiting Knoxville for a football game and decided to try the local transit that all the restaurants were advertising. Firstly, the app layout is horrendous and confusing. That isn’t even my main issue. They make you PRE LOAD funds to your account (not buy a ticket) but add them ahead of time, to then be scanned later when you arrive at the bus. I loaded my funds to my account with the intentions of riding to and from the game with Knoxville Area Transit through the Transit app. I decided I would drive instead and thought, no problem, I’ll just transfer my unused funds back to my account and move on. There’s NO way to do this. BUYER AND USERS BE WARNED: If you load your account with funds, EVEN IF YOU DO NOT BUY A TICKET OR RIDE THE BUS you will be REFUSED A REFUND. TLDR: I loaded funds to the app, I did not ride the bus or use the funds in any way other than put them into the app, and I no longer have access to the unused funds, nor will I be able to use them before they expire, as I don’t live in Knoxville. I was essentially virtually robbed by these companies and Transit did nothing to stop it.

It seems to be an every bus, every day situation, where we're showing buses at specific times, then they completely disappear once you get to the time of the bus, and it shows another bus an hour out, even though the bus is every half hour. This is not OK and causes undue stress! This needs to be fixed, or just please, stop servicing our area, because this is a common thing that people talk about on the bus, that they saw that the bus was supposed to be there at a certain time, according to the schedule on the website, it shows that it's going to be there if you look an hour before, then it disappears, then you have to be at the bus stop wondering, "is my bus actually going to come, or is it actually right for a change?" This is not something that we should be asking ourselves when we're supposed to have an app to depend on. this app is supposed to take the guesswork out of the bus schedule, and it isn't, it's just adding more. If it's a problem with RTC Washoe, that needs to be addressed with them so that the app works properly, but if they're only hearing from us, and you're only hearing from us, and you're not doing what needs to be done, and speaking to them to get everything properly calibrated, it's never going to work right, and nobody is going to be happy. Every day people use the bus to get to important places like work and doctors appointments, and it's frustrating for them, but it's just as frustrating for those of us with disabilities who don't even have the option to drive, to try to navigate a bus system when it adds gaps, rather than making it easier for people. leaving the house anymore sends my anxiety into overdrive because I have no idea whether I'm going to be late for the bus, early for the bus, or if the bus simply isn't going to come, based on that gap that shouldn't be there. e

This app used to be the most useful thing on my phone! It was pretty much the only reason I was able to get to class on time as a committee without a car, and i suggested it to all of my friends who were planning on taking public transit for anything. That was until the most recent update. In the prior version there was a feature that would verbally tell you how much time you had before you had to leave for the train, but in the most recent version that feature seems to have gone away :(. Even when I tell the app to give me a notification noting happens, half the time I don’t even get a banner… I tried turning off the only give audible notifications when headphones connected feature, but that only had it warning me right when I had to leave. This is inconvenient because previously I was able to set the app to warn me 30 or 15 minutes before I had to go, which was useful as it helped me keep track of how much time I had while getting ready on the other side of the room.

This WAS an amazing app, I have used it for the past 10 years, it’s essential to my life as I don’t have a car. I think it’s ridiculous that they are now making you get a membership. People who don’t have a lot of money are the ones using the bus, ontop of already high inflation rates and they choose to make it unaccessible to those who need it most like teenagers and daily citizens. Make this app free again, it’s for public transportation, and shouldn’t be a money grab. Complete abusive of power

I don't know what the reasoning was for this massive UI overall, but the app is practically useless in Toronto now. The arrival times are now wrong, it's not intuitive to determine which route is heading in which direction unless you're already intimately familiar with the route you're travelling on, and this new trip planner feature isnt worth using because any sane person is already using Google Maps. This was practically perfect before: you could see all the routes, the timing was accurate, and it was clear which buses/streetcars were headed in which direction. It was also amazing to use this while travelling out of town because I could figure out exactly where I was going with ease. Why did you have to go and ruin a good thing by saddling it with your latest "update"? #rollbacktopreviousversion

It is missing a bunch of bus routes and the timings are often wrong. Caused me to be late for school twice

You have to pay to see full bus schedule. stupidest thing i've ever seen will use a new bus app. don't get this app they make u pay to see the buses

Girl I saw a lot of weird thing but what the hell is a transit royale???? Why do i have to pay $5/ month to know public info????

The app is free but they have now taken away almost all the functions, making you pay to get them back. I can only access schedules for the next few hours and only on 4 bus lines immediately close to me. It’s public transport. That’s disgusting, shame on these people that run this app.

After the newest update the app doesn't work on my phone. Every time I open transmit, the screen freezes immediately and I can't click anywhere. I have an iPhone s6 and iOS version is 10.2.1. Pleased fix this issue as soon as possible, so I can give this app 5 stars. Thanks

They now make you pay to see the bus schedule.

Terrible choice to make the subscription unavoidable. hope the app goes under

This used to be a great app - even more helpful than google in terms of public transport. Recently updated my phone and was disappointed to see that you have to pay a subscription now in order to see certain transit lines. Information regarding *public* transportation should be free for all. Even if this app had ads instead I wouldn’t mind. But a subscription? Guess I’ll use google maps instead now.

I used to use this app constantly, and loved it for being so simple to use, intuitive, and for the most part incredibly accurate. This is why I find it to be so upsetting that so many core features (despite what the copy and pasted dev reply would make you believe) are now locked behind a paywall. Sure, the MAIN use is still free, like routing a ride at that exact moment, but so many people rely on looking ahead to route future journeys for their peace of mind. Be it earlier in the day or late at night before the next day. Give us ads instead of a subscription base and then offer us a chance to remove them at least. Or try to add better, new features and lock those behind a paywall. But don’t take preexisting CORE features that many have relied on for years, and then lock those behind a paywall. Some people can barely afford to pay for bus fare, don’t ask them to also pay for a service they find essential to their bussing. Disappointed.

I don’t get why the app developers keep feeling the need to change the UI every year. Like the app works fine so just leave it alone

Very disappointed with the subscription plan. Will be deleting is app.

Every buss I take to see my kids or work or anything I do is now locked and you have to pay for it yet how many people are struggling. To live check to check and now we gotta pay for the times for the busses we use daily honestly I’ll just delete the app and use my phone maps doesn’t charge me it doesn’t help anyone takes money out of kids mouths for what? People who don’t struggle to do fine and people who struggling to live well you get what I’m saying they made it impossible to plan to go anywhere now worst app out there I highly suggest not getting it

When i saw that some schedules were now behind a pay wall i thought it was an april fools joke because how ridiculous could that be?!! If they needed money there are SO MANY other ways they could’ve sourced funding instead of asking users. If we’re reliant on the app for daily public transport use, chances are we can’t afford to pay a stupid premium for a silly app…

At this point it just seem like they're usimg the app to squeeze our money, whats tje point of the premium? not only the bus schedule is not accurate but i also have to pay just ao i can see what time my bus is coming? this is trash , its very unhelpful. you just made it worse for everyone.its useless now and will be deleting it.

In what world would I pay to see a bus schedule ????

So apparently you need to pay a subscription fee per month just to see a full train schedule?! What a mess. Deleted and will never use again.

Sérieusement, naviger là dessus quand tu veux tes options pour arriver à temps à un endroit, c’est l’enfer. Tu peux pas anticiper. Et les horaires pas fiables de la STM... j’en parle pas! Je suis vraiment pas in love avec l’app. L’application de la stm me manque, c’était beaucoup plus simple.

Used to be a great app, ran very well, was intuitive. Ever since this last update that changed the design it’s been the opposite of intuitive. It’s become clunky requires much more effort to get info, when the previous version was designed so well you just selected the bus route you were looking for, it showed you immediately where the bus is if it’s tracked because it zoomed out itself and highlighted the bus, rather than how it is now where you select the route, and it just sits on where you are and you have to zoomed out and manhandle the map looking for your bus. Return the app back to the previous version when it worked better and if improve the rating.

The new UI has a terrible font, shows less information on screen at once and is horribly unintuitive. Plus it removed the option to view previous routes.

The new design destroys the advantages of the app for the long term users, the elements are too big, it looks like it was designed only for iPhone mini and there is not much you can do about it

Who idea was the new update? It’s is confusing because of the size of: fonts and routes. I cannot even realize where I am at.

I’ve been using and recommending the app for 7 years now, but I’m not sure I can anymore. Since the 6.0 update, it’s way less easy and intuitive to see all the info you need at a glance. The big chunky look means less is visible at once, and it’s not as easy to check things like a bus’s scheduled arrival vs the “live” arrival estimate. Also seems like it fails to show when stops are closed, even when it tells you there’s a detour on the bus, and fails to route around detours now.

Pleaseeee change the UI back it’s so hard to see anything everything looks so confusing and big it’s awful!!! It’s too hard to use!!

The Transit app itself and its functions are quite nice, giving oftentimes accurate estimates for bus and train arrivals. However, I find there are several drawbacks to the new interface that the 6.0 update brings. The layout is much more complicated and spread out, compared to the clean and concise menus the old interface offered. Font sizes vary so widely, that there is little coherence in the overall design. I find this quite overwhelming and off-putting, both to new and old users. Additionally, a rotating map is a feature the new interface lacks. As small as this detail seems, it greatly improves one’s ability to navigate city maps. Incorporating this element would greatly improve the 6.0 interface, making it easier to navigate the map and find nearby stops. Overall, the Transit app is a very useful app that provides mostly accurate alerts and estimates. Its main drawback is the new 6.0 interface, being rather chaotic and hard to navigate. To improve on these faults, I suggest making the font sizes more regular (sticking to perhaps 3 sizes; small, medium and large), allowing the map to rotate, and condensing the overall layout would lead to a better and more approachable interface.

1) App now gives LESS accurate info on routes/connections, since the “improvements”. Same route I have taken for the last six months now gives me information that I know is inadequate, because I travel it daily. 2) Is your target market toddlers? What’s with the puffy letters? We’re (mostly) adults, revert back to the professional look your app had. There’s nothing wrong with trying out new ideas, but less accurate, and ugly interface surely are not enhancements.

Stupid they Charge premium money just to see when a bus comes 👎 some buses are free. Other bus schedules cost you money And it’s not cheap They want a full year up front! It’s very Stupid

I have been using this app for years and it’s really good, all of a sudden I have to pay to see what time the BUS COMES? Oh come on, download Rocketman, they have everything and more and it’s free

Uhhhh why is there a subscription now? Does this allow us to let the drivers wait for us whenever we’re late for a min? Does this subscription gives us more accurate time? Am just asking . Why add subscription all if a sudden?

It’s complete bu****** that you have to pay to use most features on the app. like i’m using the app because buses are cheapest forms of transportation and your just ruining it for people who need the app to plan things and now can’t.

Hi there, I’ve loved your app for a while, but since last spring, there have been problems with schedule times. When I check individual bus/train times to arrive, they mention the accurate times, but when I look up a direction using the same bus lines, the directions only give me options for minimum 30 minutes from the current time. I have screen shots of the problem, if you could let me know where to send them, to help fix the problem. Thanks!

Your app is terrible now, not as user friendly, takes forever to load and more confusing

Bring back old update please, new layout is very unconventional

This app makes me miss the bus daily, every bus comes 10 minutes before the allotted time, I would pay to not have this on my phone. Flaming Garbage. Fix your crappy app.

This app came out at a time when the world was great and people made things to help people. This app has evolved in a time to get as much money as possible while providing the least amount of services.

4 different times this app made me miss my bus giving inaccurate bus arrival times. Connected to internet so should have no issues finding up to date info. Horrible service

Have always rated this app over other options but since the latest update it seems you are unable to “go” on any mode of transit that you are not in the immediate area of as decided by the app. Sitting in the train at the platform and unable to track my ride because the app only recognizes it if you’re standing in the parking lot. Very disappointed. Either fix the gps info to actually include boarding areas or revert to being able to adjust your location in the app without a premium subscription.

This app used to be super helpful but it’s now impossible to plan a trip ahead of time. Especially if your bus route doesn’t run often I can’t see ahead of time when the bus is gonna come while the line is inactive. I now have to pay for a membership to see public information. I don’t have extra money lying around for that. Not to mention the walking routes are really odd, The walking route it tells me to take to get to my regular stop takes me down a hiking trail, not even a road.

It is tremendously frustrating when a bus is scheduled to come in 5 minutes for example and as I am standing at the stop waiting, 5 minutes passes, the bus doesn’t come and instead, the app suddenly changes to another 10 or fifteen minutes forcing me to stand in the cold for another 15 minutes and making me late for work! Why does this happen?

This used to be the best and most reliable app, with fast and real time data. They have updated it and it is completely terrible. It doesn’t show real time data, no longer sends notifications when I’m close to my stop, and completely closes out my trips while I’m actively following it. The app is now completely unusable and unreliable.

Made me miss the bus several times by providing wrong bus schedule.

The new update makes the app unusable

Bus times not accurate at all, constantly waiting 30mins longer at most bus stops

App used to have one of the cleanest, informative interface in an app. Now it’s unusable. You can barely see half the info as before, not intuitive anymore. Please add an option to use the old version.