Google Maps Customer ServiceGoogle

Google Maps Customer Service

  1. Google Maps Customer Service
  2. Google Maps App Comments & Reviews (2024)
  3. Google Maps iPhone Images
  4. Google Maps iPad Images

Navigate your world faster and easier with Google Maps. Over 220 countries and territories mapped and hundreds of millions of businesses and places on the map. Get real-time GPS navigation, traffic, and transit info, and find what you need by getting the latest information on businesses, including grocery stores, pharmacies and other important places.

Get where you need to go efficiently:
• Find the best route with automatic rerouting based on live traffic, incidents, and road closure

Find important businesses:
• Know what’s open in your area and their latest business hours
• Find local restaurants offering delivery and takeout
• Create lists of your important places

Get there faster with real-time updates
• Beat traffic with real-time ETAs and traffic conditions
• Catch your bus, train, or ride-share with real-time transit info
• Save time with automatic rerouting based on live traffic, incidents, and road closure
• With Live View in Google Maps, see the way you need to go with arrows and directions placed right on top of your world. There’s no second guessing or missing another turn.

More experiences on Google Maps
• Offline maps to search and navigate without an internet connection
• Street View and indoor imagery for restaurants, shops, museums and more
• Indoor maps to quickly find your way inside big places like airports, malls and stadiums

Some features not available in all countries

Navigation isn't intended to be used by oversized or emergency vehicles

Google Maps App Comments & Reviews

Google Maps Positive Reviews

Issue with the review and rating interfacePLEASE ADDRESS IT. I encountered a serious issue about the review and rating interface when updating Google Map to the latest version. All the specific reviews and ratings for all the restaurants, hotels, organizations and other kinds of locations in any city/place of the world disappeared once I clicked on the specific location. The rating and review was there for 2 seconds and then automatically disappeared, and I could not find the reviews anywhere on the location information page. I tried to delete and then download the app for multiple times, restart the phone, switch to a different phone, but these methods did not help. The review and rating layout was totally fine with the older version of Google Map, but once I updated the map to the newest version for my other phone, the same issue happened again. I found there were some other people experiencing the same issue in the online forum, but no one knows how to solve it. Please address it as soon as possible, as it really seriously affects my daily use experience and travel experience..Version: 6.117.1

Get this app!This app is amazing! It has everything Apple Maps has and more! It comes with street view good enough it’s almost as good as Google Earth itself, multiple maps, the equator, the International Date Line, coordinates, the current time, weather, description, and photos of the country/territory/city/prefecture you clicked on, and the ability to find places such as restaurants, hotels, parks, attractions, stores, gas stations, etc. There’s also a feature you can use called live where you can point your camera at places around you(as long as you’re outside of a building near stores, buildings, signs, etc.,) and it can try to find your exact location to help you get places and find the direction of where you’re trying to get to. I have not used this app for directions while driving yet, so I don’t know how that is, but so far everything else about this app has been amazing! The only downside is that you need a strong Wi-Fi connection to get the most out of this app, but you can just use cell if you need to. Overall though, I very highly recommend this app!.Version: 6.28

Needs UpdateI will choose google maps over Apple Maps anytime!!!! But recently google maps been acting up. The app will not only crash itself but it will crash my entire phone and it’s extremely scary trying to restart it and retype your destination in while you are driving and getting lost. Another that has really gotten on my nerves and has me almost leaving the app is that it will stop me either in the middle of the road or a random destination and then tell me to walk across a field or another road to get to my destination. For example I looked up a brokerage office, google maps sent me past my location to a trailer park and told me to walk a quarter mile back (the way I just came) to my location. I had to drive another mile to turn around and drive into the CORRECT destination without the help of google maps. (It’s funny bc it will never ask me to rate those drives). Another instance is that I was looking for a location amongst a lot of other businesses, instead of getting me close it said my destination was in the middle of highway then told me to walk across another road to get to the parking lot. I love google maps but they really need to fix it or I’m getting a different one..Version: 6.32

New VW Tiguan Carnet not workingWe recently were on vacation and left our car at DFW Airport. When we returned we noticed the Carnet was not working. I made a trip Hendrick VW dealer in Frisco to tell them what was going on. An appointment was made and on the day of the appointment, I arrived at the dealer before they opened as I needed to have the car repaired in one day. Once inside the garage service area of the dealer, I was immediately met by Kyle Waggoner who in turn became my Service Advisor. I explained to Kyle why I was there and he thoroughly understood the need for my visit. Kyle took charge and had the Porter drive me home. Around 3:00pm, Kyle called me and told me my car would be ready around 4:30pm. The Porter promptly picked me and took me to the dealer where Kyle greeted me and went over everything which was replaced. Kyle went into detail on everything that transpired to repair my new car. I was greatly impressed with Kyle and his patience, professionalism, courtesy, helpfulness and smile! I could tell he loves his job and it shows! Thanks Hendrick Volkswagen and Kyle Waggoner for your wonderful service! I saw it in my visit!.Version: 6.115.1

Shortcuts through dark, curvy, rural roadsWhile trying to get to several places in Trujillo Alto, Puerto Rico, I noticed Google Map’s inclination to direct the driver to rural roads, and secondary roads. These are really dark, narrow and curvy, not of any help when traveling at night, especially when I know for sure there must be a way to reach the place by highway (just not sure which one). It happened last night. After going basically nowhere for 20 mins on PR 845 and 844, the app telling me to turn right where there is nothing on the right, I had to call (bother) a client for directions. When she said: the entrance to the area is through PR 199. I thought: “sheesh, I know where that is”!!!! “This app had made my life miserable for the past 20 min”. I have also noticed a lot of inaccuracies in Trujillo Alto Specifically. The app tells you to turn right, then left to reach a destination, when you can see there is nothing, no road, on the right but can clearly see the building you are looking for on the left with a clear access to it. Thanks for having such a nice sign on the building. I try to collaborate by scoring the experience with unhappy faces. Not too happy today..Version: 5.83

Routes are NO LONGER accurate!!I have been using google maps for 5+ years and I love it because it’s very functional. However, as of this last update, the routes have been OFF. I drive to the Bronx from NJ everyday for work, which is about a 30 mile trip one way. I keep the app open with my route entered in case there is an accident and I need to quickly divert. There are tolls on my route, but I have the settings on “avoid tolls”, so I only pay for the GWB bridge or HT tolls vs the parkway/freeway tolls if that makes sense. Normally, my route is about 30-32 miles depending on which route I choose. After this last update, my routes (with the same settings) are now 66 miles or 77 miles to work. WHAT? WHY? The route suggests I drive to Albany or Fishkill (upstate NY) just to get to the Bronx. Any one who lives in tristate knows this is not correct. I toggled my “avoid tolls” off and the routes were back to 30 miles, however, it directs me to drive through the parkway tolls, which I don’t want to pay nor need to. Everything was fine until this last update. Now I am using WAZE because this app is unreliable. With “avoid tolls” turned on with WAZE, my normal route is back. Google maps has been VERY GLITCHY lately. Until it can be fixed, I’m sticking with the WAZE app..Version: 5.56

Piece of junkIn recent months this app has become worthless for getting anywhere. It says that my destination is several hours away when it is really only 20 to 25 minutes away. It at times does not recognize that I am driving on a highway with no exit in sight and it will say to turn on to a street that is off the highway. On city streets it will say to turn where there is a city water control drainage ditch separating me from the street it is saying to turn on to. It will sometimes take me in the opposite direction from my desired destination. It will say to turn on to a street that is blocked by a concrete median. Today it was taking along a route and was saying to continue on to another street, I noticed that I was about to pass through the intersection of the street with the address of my destination. As I drove up to the address of my destination the application was still giving my directions to drive the opposite way. I am removing this app from my iPhone and going back to using MapQuest. At least I will get where my destination is without having to stop to ask directions..Version: 5.30

Good for new neighborhoodsDoing instacart in my hometown, there is a neighborhood which is only partly built. Apple Maps does not understand this for whatever reason and takes me to incorrect addresses. A customer recommended google maps, and while google maps does in fact find the correct addresses and navigate me there, the sound of the person sounds somewhat muffled. The music volume goes down so that I can get directions from the voice person from google maps, but it’s hard to hear. My music is at a comfortable loudness and I’d rather not turn that up just to hear the GPS, whose level of muffled mumbling wouldn’t be affected as this isn’t a volume issue. There was one street where the gps didn’t tell me the turn was upcoming until I was so close to it that I would miss it, and I wish the app would tell me the next street I would turn at immediately after the current turn, rather than “in _____feet, turn ___ on ___.” Google maps also doesn’t seem to have speed limits posted on my screen, which I know is a me problem and not a gps problem, but I like to see the speed limit on my screen when I look. Otherwise I mean I got where I needed to go.Version: 6.61.0

New review: Improve route customization & avoid construction zonesSo far the app has been pretty good. It would be nice if google could improve the route customization. There’s very heavy construction on my way to work and it takes forever to get through and it will also be awhile before it completes. It would be nice if google could add a feature like “reroute” or “detour” to get to the destination quicker. I feel helpless sitting in traffic and not being able to maneuver my way out of congestion. Also, speaking of construction, I noticed google can give you the option to avoid tolls and highways. It would be nice if they could add a feature to avoid construction. If google hasn’t updated the map either rely on red routes where drivers who use google maps will automatically notify google/satellites that these phones sit in this location for a long period of time so let them avoid this route next time or let drivers input feedback to a google similar to Wayze..Version: 6.48

Orientation determined is often inaccurate.I really want to feel secure to continue using this app as I am more familiar with it than any other navigation app, but it needs help - especially recently. The last few months it has been increasingly inaccurate when determining & showing my orientation and specific location on the map, especially in the beginning of the navigation, and therefore I often either (1) miss an exit (though sometimes that's due to a "lag" before the instruction is made - which is another problem), (2) I'll turn the wrong way when I follow the "turn right" or "turn left" directions spoken, or (3) I'm lead along the correct road but in the opposite direction of what's needed, thus resulting in a u-turn or other kind of detour. Sometimes u-turns are accessible and no big deal, but in some areas they are not accessible for long stretches, therefore creating a substantial detour in my trip. Idk if this is just a connectivity glitch or what, but these instances are happening for me more frequently and consistently in recent months than I have ever experienced before, so I don't think my specific location of reception is the issue. Please, please correct these issues..Version: 5.58

Search criteria and suggestions need improvement in personalizationIt’s disappointing that in the suggested topics to search “apparel” comes up before “gas”. The suggestions are just weird. I wish these were customizable as well as other search filters. Like, if I’m searching for a place to eat the criteria is relatively the same: low fodmap, gluten-free, vegan, low-to-mid price range, and open for at least the next hour. I am disappointed that the restaurant search filters include “American” or “Italian”. My dudes, I’m looking to feel good after I eat. I am so sick of the rabbit hole searching to find a gluten free place to eat. If I search gluten free the results still require work on my end. I think this should be a simple thing to do for both GF and Dairy Free. It’s so annoying to pull up like 6+ menu’s before finding a spot to eat. Like it takes a half hour just to figure out where to go, and then time to get there and time to order and time to wait for food. In the end it’s about 60-90 minutes from finding where the food is and then having it. It’s 2023… I think we can do better than this!.Version: 6.65.0

Still buggy and not working after all these years!Years ago I could type in the search a saved address I have (I’m always logged in and I have hundreds of saved addresses), and it would be at top of list right away, and for the last few years, it’s totally random if it will find the saved/labeled address. Half the time it does, half I have to manually look on the map and try to locate it manually and zoom in til I can find it, and of course it’s right there- saved/starred, and that can make the difference between being late or almost crashing when trying to do it while driving.. I have sent feedback MANY times to Google and they have never responded or fixed it. Also, near my home, Google Maps always tells me to go wrong way and basically go 4 extra blocks because it doesn’t know the streets that are direct, even though hundreds of people a day take same route. Very odd. I soooo don’t want to ever use Apple Maps, but why can’t Google Maps fix some basic things, especially since the app is updated basically every other day!???.Version: 6.118.0

Almost perfectI have been using Google Maps for years and it is my go to mapping and navigation app for the most part. But I have two constant problems with that really bug me. Number one, I use it on my iPhone for navigation while driving and the screen eventually goes black/goes to sleep. Maybe it’s because Apple wants us to use their maps, but I noticed that it does not happen with Waze either, it only seems to happen with Google maps where the screen does not stay illuminated unless you change your phone settings so that your phone never goes to sleep after a while. My other major issue (that I’ve submitted a complaint about and has not been changed) is that when you are using street view on a computer or on a phone and you’re traveling down the street and cross any type of bridge it always jumps down to the lower level. I live in Boston and the main highway that goes through the city is underground and it’s almost impossible to travel along surface roads without it jumping into the tunnel. I wish there was a way to control this!.Version: 6.85.0

Not very good or accurateGoogle Maps is helpful, probably, when one is driving. It's not helpful for someone who has to take transit or walk. Transit often has changes/transfers - there are no actual walking directions available that are helpful. If you're walking the wrong way, the app doesn't stop you, just tells you to walk to {location}. Also, some bus stops are very near/across the street from one another and Google Maps has a hard time pinpointing that. That's the difference between going the wrong way in a strange place or arriving at your destination. I commute to work but Google Maps only shows one route instead of any route, no matter how I change the settings, so I never know when the bus comes. I know when the trolley comes, but it only runs twice an hour when I am out of work and being able to see any kind of alternate route would be nice. I've also noticed that we have a trolley line that runs all the way to South Hills Village, but Google Maps just tells you to get off the stop before that and walk for sixteen minutes. I know better, but a person new to the area may not. I just don't find it very helpful as someone who doesn't drive..Version: 5.21

Better than iOS MapsI guess I didn't even realize the difference between this and the native apple map. I switched to iPhone last year and was used to pressing a map link and it opened right up in maps. Well, apple does that too...but when I needed it badly I had to come download google maps. I was stuck in a delivery parking lot of a huge hospital in an unfamiliar city that apparently had one address for the whole campus. Apple's map made me almost lose my mind- "Turn right then turn right! Go southwest then immediately go north then turn right! Turn left then turn right!" It was insanity. I finally broke down and googled what I needed which prompted me to download Google Maps...And I was immediately given correct directions and found my medical office in less than 5 minutes. Now every time I need directions I find Google Maps is the only one that's accurate. 4 stars because it turns me sideways sometimes and did have me turn right off of an exit just to make an immediate u-turn when it should have just told me to turn left from the jump. Still- it gets me there which is what I ultimately care about..Version: 4.39

Unsafe directions!!Do you plan to support Dark Mode? All areas that are white should be reversed and made black and vis versa. My girlfriend recently used Google Maps to find an address in Long Island City. The directions given were a very long way having her cross over train tracks and walk by strip clubs where people around there thought she must have worked there. I would think that Google Maps would give you safe directions. Once to her location she asked for a safer rout and they were able to give here much safer directions to get back. Please do a better job at directions... This should never have happened in the first place. ** GLITCH: I’m using Google Maps and plugged in an address. It correctly puts a pin where the address is but where the blue circle says I am the blue directional radar where I am pointing is in the completely incorrect direction. I have to go NORTH and am pointing my iPhone North however Google Maps says I’m pointing SOUTH. If I did not know for sure I was going in the correct direction Google Maps would lead me away from my destination. Im in Manhattan so I know the street numbers increase as you go uptown..Version: 5.76

Almost perfect (almost)For the vast majority of usage, this app has been flawless. The traffic is accurate, the routing is good, and the user interface is simple and easy to use. However, I have found some things to be quite annoying. For one, I have found that sometimes when I am in the far left lane on the highway, the app will think I am on the wrong side of the road causing it to constantly reroute me (this mostly happens in HOV lanes and high speed ezpass lanes). Another issue is that if I purposely choose a slower route because it is fewer miles the app will constantly tell me it found a faster route (I know there is a faster way, but I purposefully chose the longer timed route!) this is very frustrating, and on my last 2 hour drive it told me 5 times that there was a faster way and I had to take my hand off the wheel to cancel the change. Finally, my last complaint is that there aren't more alternate routes given. I’m lucky if the app gives me 3 options, whereas online you can drag the route to any road and it will find a route. Other than these issues though, the app is very well implemented..Version: 4.44

Please make Google Maps great againGoogle Maps doesn’t recognize when you’re driving the HOV/carpool lane and keeps trying to reroute you - now that Apple’s Maps app includes this data, I’ve all but shelved Google’s. Another issue I’ve had is when you’re going around a curve and can’t see what’s after it and you end up in the wrong lane at 80 mph - if Google could program the app to zoom out a little so you see what’s ahead, that would really help, too. Finally, how about a little head’s up on the next step in the directions - rather than wait until the last minute? Example: you’re told to get off the freeway at the next exit but not told which lane to get in. Seconds after you take the exit, you’re then told to get in the left lane, but because of traffic, you’re stuck in the right at high speeds, etc, etc. If you already memorized the directions ahead of time, that’s great, but when you’re in an unfamiliar area and suddenly feel the need for some coffe or whatever, the stress alone can be enough to give up on the app forever….Version: 6.119.1

Only sometimes shows the saved locations on my phoneI wrote a review a while back that the app no longer showed saved locations making it cumbersome to go to ‘home’ or ‘work’ since those saved locations do not show up in ‘recent searches’. I am very impressed that google responded to my review and fixed the issue. Unfortunately, the fix is not entirely 100% and the app now is rather temperamental about whether or not it shows the stored locations. It seems that if you still have a route displayed and then want to change it, the app won’t show stored locations but when you start from the map/satellite image of your current location, it will. Previous review: Used to work beautifully for the daily commute from/to work/home because of real-time traffic. Now, however, when picking a destination it only shows recent searches and not saved locations like home or work. It’s irritating and defeats the purpose of having stored locations. Yes, I do know the usual way home but the whole purpose of using google maps is to know the best route given the current traffic situation.Version: 4.41

Longtime userI have been using GPS navigation for 15 years now. I’ve been using Google navigation for about the last three years. Google maps are great. If you’re sitting in your house planning some thing but the navigation is horrible. It never shuts up. I wish there was a pro version or an intelligent version for people who understand to turn at the next street and don’t have to be reminded five times before I get there, if you were trying to listen to music in the background, forget it, turn it off there’s just no point as this app talks so much you will never hear your music. And phone calls in the background you can’t have a phone call with anybody as this app constantly is talking to you louder than the phone call telling you to turn it the next street five times before you get to the next street. It does have its good points as it is more accurate than Apple Maps is, but it does take me to the wrong house once in a while. If there was a version for intelligent drivers, as I mentioned earlier, that would be a great Google app. For now I’m going back to Tom Tom. I think..Version: 6.76.0

An annoying necessityI have used this app for years as I am a courier and the option to put multiple stops is amazing! However within really the last year, development has gotten messy and far too often I see new features just tossed into this app without little thought about them being annoyances to the everyday user. Like a month or so ago you would hit go and instead of automatically starting your route it would proceed to tell you how the traffic patterns are normally and how it is now....thanks I could care less and I don’t need the extra step. Now there’s a bug where you hit star over and over and nothing happens so you need to slide that bar up which then shows you the traffic pattern times (really wanna shove that stupid feature down our throats huh google?) and then hit start. And now it seems to have issues finding the most common of cities saying it can’t find a way there. Best thing I can recommend is wait it out and once google has fixed all the bugs and things seem stable, shut off the auto updates for this app. They tinker with it way too much and you never know what the next problem is gonna be..Version: 5.21

One of the best navigation apps, but isn’t as great as some othersGoogle Maps is without question one of the most, if not the most popular navigation app. It’s worked decent for me, why, you may ask, am I saying only decent? Well, here’s why. First of all, I use Apple Maps as well, and that app will usually give me more convenient directions/routes to certain places. For instance, if I’m going to the mall and I put it into Apple Maps, it will send me the route that I’d normally take anyway. However, this is not the case with Google Maps. It will usually take me routes that rarely anyone would take to get to said destination, and I’ve found that I would arrive a few minutes later than I would have if I had taken the route I normally take. It also will sometimes glitch while I’m driving and tell me to turn at the very last second, causing me to either slam my brakes or completely miss the turn. This is very frustrating, especially on the thruway. Both of the issues I’ve talked about seem very fixable, and I hope they eventually get fixed and fast because a lot of people use this app and rely on it to get them places every day..Version: 5.31

It’s still the best....exceptI’ve been using Google maps since it first came out and it’s been great, except for a couple minor issues. I don’t use it for turn-by-turn navigation, I use it to estimate my travel time based on current traffic conditions and to find an address. It does those tasks fairly well, except.... On my phone’s tiny screen I cannot read the street names. Thankfully there is a zoom feature....except...and this makes the app absolutely useless....the street names do not get bigger. Do the programmers not understand thats why I want to zoom in? To not only see the tiny streets but to enlarge the tiny street names? Another issue I have is after it plots your routing, it overwrites the street names with the blue route highlighting. To read the street names you have to switch between the text route and the map route. There are several other issues I have but the last I’ll discuss here is the inability to forecast the route like you can in the desktop version. I have to switch to my laptop if I want to know what time I have to leave in order to arrive at a certain time, but many times I don’t have my laptop with me..Version: 5.8

Wish they would add weatherI love the feature that allows you to search along the route for different key words!! What would really make it awesome though would be if I could see what the weather would be along the route assuming that travel rate is kept constant. As extra brownie points, if they could add the ability to easily avoid weather by altering travel such as stopping to take a break to allow a storm to get ahead of you or possibly taking a different road. Showing the impact on travel would based on the decision could be similar to the way the traffic option works such as: “bad weather ahead, minimize contact with storm by taking a 10 minute break or taking a different route. Impact would result in a 20 minute delay. Would you like to take this alternate route?” If they could add the ability to set a speed alert, that would be amazing! For example, ability to alert driver when traveling at speed which is greater than 11 MPH over speed limit. Another helpful option relating to speed would be one that alerts the driver if the current speed limit is changing ahead and when it actually changes..Version: 5.18

Apple Maps any day!Google’s structured way of reviewing different places of interest with tons of user reviews is top notch. That’s what drove me like many others to first search for a place on Google maps, and then starting the navigation to that place. But overall, Google maps is a product having tons of loopholes. Choice of English is poor. I mean “slide right”! Really? “In two miles turn left”?! Be specific! If the turn is at a signal, say so clearly! I won’t be surprised if the navigation voice prompts are developed by people whose first language is not English, and I wouldn’t be surprised if that’s the root cause for such poor user-interface when it comes to engaging the driver with the voice prompts. Also, Stop signs are often not even displayed on the screen. In summary- Google has a great reputation with its search engine, but Maps is just not worth using. Use Apple Maps for a more user friendly, seamless experience- where you don’t have to stare at the screen to figure out which turn to take but can understand just from the voice prompts, which are clear and precise..Version: 6.94.3

TrafficHaving the same problem with the new release now I have to turn the traffic every time I open the app. Pls fix 9/19 thx for fixing issue app back to being great again..Version: 4.36.1

Awesome!!Best map app out there. I do a lot of point A to B travelling and need to know distances, with the ability to save customers addresses and my destination addresses, it makes giving a quote so much easier!.Version: 4.37

You really need this for your navigation !Your must use app!.Version: 4.54

RealtorGoogle maps is great but the only problem I have is even though I don't have it on mute end it is connected to my Bluetooth, there is no sound..?? I have to look at the map while I'm driving. Not safe!.Version: 4.36.1

Change the logo!Change the logo back to original one as it stands out on screen among other apps with similar logos! Sometimes Google map routes through a parking lot or very narrow countryside roads even though there is a main highway nearby. Please fix..Version: 5.43

Google map 為什麼沒有廣東話?Why🥶no Cantonese??.Version: 6.96.1

Not so great…What happened to the Transit Departures widget? I used to use it all the time but now if I want to know any transit information I have to plot out my route in the actual app. I know where I’m going, I don’t need full directions every time I head to work, I just need to know when my bus is coming. I live in an area where you can access several different transit systems and using google was a better option than getting all the different apps but now that’s just…gone..Version: 5.76

Transit hidden on satellite mapWith new update u have to change to default map + transit view to see transit stops, cannot use satellite map. frustrating..Version: 5.55

👍🏻👍🏻👍🏻I can’t love this more The best GPS ever.Version: 5.73

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.118.0


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