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Google Maps Customer Service

  1. Google Maps Customer Service
  2. Google Maps App Comments & Reviews (2024)
  3. Google Maps iPhone Images
  4. Google Maps iPad Images

Navigate your world faster and easier with Google Maps. Over 220 countries and territories mapped including hundreds of millions of businesses and destinations. Get real-time GPS navigation, traffic, and transit info, and find what you need by getting the latest information on businesses, including grocery stores, pharmacies and other important places.

Get where you need to go efficiently:
• Find the best route with automatic rerouting based on live traffic, incidents, and road closure

Find important businesses:
• Know what’s open in your area and their latest business hours
• Find local restaurants offering delivery and takeout
• Create lists of your important places

Get there faster with real-time updates
• Beat traffic with real-time ETAs and traffic conditions
• Catch your bus, train, or ride-share with real-time transit info
• Save time with automatic rerouting based on live traffic, incidents, and road closure
• With Live View in Google Maps, see the way you need to go with arrows and directions placed right on top of your world. There’s no second guessing or missing another turn.

More experiences on Google Maps
• Offline maps to search and navigate without an internet connection
• Street View and indoor imagery for restaurants, shops, museums and more
• Indoor maps to quickly find your way inside big places like airports, malls and stadiums

Some features not available in all countries

Navigation isn't intended to be used by oversized or emergency vehicles

Google Maps App Comments & Reviews

Google Maps Positive Reviews

THE UPDATE IS HORRIBLE!!In the recent past if I wanted to go to a specific location all I had to do was open up my browser, hit the directions button, and the Google Maps app would open and take me right there. Now when I go through that same process an alternative screen comes up, but you can’t see all of the options when you’re driving so you pull over and you’re still fumbling your way through the process with extended steps to maneuver through it and ultimately wants you to open up the Google Maps app, but by the time you get there the address is completely gone and won’t transfer over to the app. This app is completely useless because it will not allow you to navigate anywhere with directions now. I’ve done all of the updates, but to no avail does this app work. I’m sure I’m not the only person to complain about this, but at this point, I’m going to have to completely delete the Google Maps app and go with an alternative solution. Google Maps has one job to do. Why did you have to mess up what was already working? Now your app is non-functional..Version: 6.51.0

NavigatorMy iPhone 11, running the latest IOS (15.4.1) and with the latest Google Maps is locking up when running Apple Car Play in a 2020 Toyota Avalon. Google Maps open on the phone and on the Toyota’s touch screen. Google Maps is not responding on the phone. I can’t close Google Maps by swiping up and the screen can’t be dimmed by pressing the right side button. Also, the phone does not respond to attempts to shut it down and restart. Continued pressing of the buttons to access the shutdown screen merely merely results in an whooping chirp, but no other response. The kind of chirp tech equipment makes when it is trying to get your attention to stop doing whatever you are doing. If I disconnect the phone from the car and put it in my pocket, after awhile the screen will go dark and the phone becomes usable again. Until the phone’s screen dims, it is unusable. The first time it happened, when I got access to the screen again, I shut the phone down and restarted hoping that it was one time random problem that could be fixed with reboot. Nope, the problem is back again. Both times this happened while stopped, with the car running and the transmission is “Park”. I often check Google Maps for traffic issues before getting under way. This is a new problem that didn’t exist before with previous traffic checks..Version: 6.17

Options neededTwo things: First, you need to have a pause button on Google Maps so that when somebody wants to go to the restroom, Miss Yip Yap isn’t busy telling them to go north, south, east, and west within 30 seconds trying to get them back on the track. Second, for heaven sake‘s, quit rerouting me without my permission. The selection needs to be “tap to accept,” not “accept unless I tell you no thanks.” At least 10 times in the last 10,000 miles, I have had to backtrack 20 or 30 miles to get to where I wanted to go instead of where you decided I should go. I’m hearing impaired; I don’t always hear Miss Yip Yap asking if I want to reroute, and I shouldn’t have to constantly go back and tell you that I want to go on the route I selected, and not the one you think I should use. If you don’t want to change the way the switches work, put in a selection in the settings that says “tap to accept” or “tap to decline.” I am beyond frustrated with having to hunt down on a map where I really want to be and how to get there, because invariably when I figure out Miss Yip Yap has rerouted me, I am in an area of no phone service, so I can’t reroute on Google Maps, because it says, “Off-line: touch to retry.”.Version: 6.32

Awesome, Accurate Map & GPS. Transit Trip Planning Needs WorkI’d be lost -literally -without Google Maps. It’s my GPS when I’m driving, and after many years, has only failed me once. One point off for the transit portion of maps, if only for the inability to designate trip planning preferences. Please allow the transit trip planner to allow one to choose the carrier. If I’m in San Francisco & have a monthly Muni pass, I’m not interested in Golden Gate Transit, SamTrans, AC Transit or BART, though multiple agencies might get me from point A to point B. Even if the other carrier is more direct, the UI should allow one to designate the carrier if there’s more than one option. It should also allow a forced connection point. So if I don’t want the metro and want only surface options, I can request schedules with my preferred connection point. We’re in the 21st century, and Google certainly has the talent to easily accomplish this. Please make it happen. SO impressed with the GPS, though. Just this weekend I drove to Levi’s stadium for the first time and directions were perfect. Oh! Is there a way to have the spoken GPS with the radio? If not, that’d be great. It’s fine with iTunes on, but it’s be nice to have the radio option as well..Version: 6.39

BACKOUT or Put a FIX IN for buggy update..Love this map app.. especially being able to share my location real-time with other people. Found this hidden gem feature (for me at least)traveling from IL to FL. Kept ppl I formed without a lot of texts or phone calls. 👍 That said... based on my interaction with the app a recent release royally screwed up city navigation where I’m at near Fort Meyers FL. I hope the update I just installed corrects the issues and madness this app has caused me the last few days bc I don’t know this city from Adam. The app has been literally unusable for 2-3 days navigating the area. So bad the audio told me to go south when I needed to go due north. I looked at the screen and the satellite image was correct on current location and route to intended location. I couldn’t get the audio to toggle on at all. Even after reboot of my iPhone 10. That’s when had no choice but exit your app and use map app plan B. IN SUMMARY, google developers please don’t make me find a new “everyday use” map app so I can rely on it to tell me the correct information in this city. If you haven’t already,, backout, research issues if you aren’t aware, or push an emergency update with fixes to correct things. Thank you 😕.Version: 5.58

Get this app!This app is amazing! It has everything Apple Maps has and more! It comes with street view good enough it’s almost as good as Google Earth itself, multiple maps, the equator, the International Date Line, coordinates, the current time, weather, description, and photos of the country/territory/city/prefecture you clicked on, and the ability to find places such as restaurants, hotels, parks, attractions, stores, gas stations, etc. There’s also a feature you can use called live where you can point your camera at places around you(as long as you’re outside of a building near stores, buildings, signs, etc.,) and it can try to find your exact location to help you get places and find the direction of where you’re trying to get to. I have not used this app for directions while driving yet, so I don’t know how that is, but so far everything else about this app has been amazing! The only downside is that you need a strong Wi-Fi connection to get the most out of this app, but you can just use cell if you need to. Overall though, I very highly recommend this app!.Version: 6.28

Worse over timeLet’s get one thing straight: I love google. I use Google Chrome over safari, Google Calendar over the one that comes with iPhone, and for a long time, I used Google Maps over Apple Maps. Google Maps a year ago was amazing. It always knew right where I was, the voice notifications were brief and prompt, and the app overall was just easy to use. Fast forward to today. Maps only communicates in NSEW directions “Head East” (Who knows that?), the voice notification system is mediocre at best, and to say that Google Maps is glitchy is an understatement. I just went to a new city and drove my car around, and more often than not I was slinging my car across four lanes of traffic trying to make an exit that Google didn’t let me know I needed to take, or saying that I was on the wrong side of the road, going the wrong way or off the road entirely into the bushes (all the while I had at least 3 bars of LTE on Verizon. Coverage and carrier were not the issue). That was the final straw. This app that used to be more helpful was now potentially putting my life (and the life of my grandmother and friend) at risk. I still refuse to use Apple Maps, and have joined Waze. If the glitches can be fixed I may use again, but overall I am very disappointed!.Version: 5.19

Needs UpdateI will choose google maps over Apple Maps anytime!!!! But recently google maps been acting up. The app will not only crash itself but it will crash my entire phone and it’s extremely scary trying to restart it and retype your destination in while you are driving and getting lost. Another that has really gotten on my nerves and has me almost leaving the app is that it will stop me either in the middle of the road or a random destination and then tell me to walk across a field or another road to get to my destination. For example I looked up a brokerage office, google maps sent me past my location to a trailer park and told me to walk a quarter mile back (the way I just came) to my location. I had to drive another mile to turn around and drive into the CORRECT destination without the help of google maps. (It’s funny bc it will never ask me to rate those drives). Another instance is that I was looking for a location amongst a lot of other businesses, instead of getting me close it said my destination was in the middle of highway then told me to walk across another road to get to the parking lot. I love google maps but they really need to fix it or I’m getting a different one..Version: 6.32

Piece of junkIn recent months this app has become worthless for getting anywhere. It says that my destination is several hours away when it is really only 20 to 25 minutes away. It at times does not recognize that I am driving on a highway with no exit in sight and it will say to turn on to a street that is off the highway. On city streets it will say to turn where there is a city water control drainage ditch separating me from the street it is saying to turn on to. It will sometimes take me in the opposite direction from my desired destination. It will say to turn on to a street that is blocked by a concrete median. Today it was taking along a route and was saying to continue on to another street, I noticed that I was about to pass through the intersection of the street with the address of my destination. As I drove up to the address of my destination the application was still giving my directions to drive the opposite way. I am removing this app from my iPhone and going back to using MapQuest. At least I will get where my destination is without having to stop to ask directions..Version: 5.30

Shortcuts through dark, curvy, rural roadsWhile trying to get to several places in Trujillo Alto, Puerto Rico, I noticed Google Map’s inclination to direct the driver to rural roads, and secondary roads. These are really dark, narrow and curvy, not of any help when traveling at night, especially when I know for sure there must be a way to reach the place by highway (just not sure which one). It happened last night. After going basically nowhere for 20 mins on PR 845 and 844, the app telling me to turn right where there is nothing on the right, I had to call (bother) a client for directions. When she said: the entrance to the area is through PR 199. I thought: “sheesh, I know where that is”!!!! “This app had made my life miserable for the past 20 min”. I have also noticed a lot of inaccuracies in Trujillo Alto Specifically. The app tells you to turn right, then left to reach a destination, when you can see there is nothing, no road, on the right but can clearly see the building you are looking for on the left with a clear access to it. Thanks for having such a nice sign on the building. I try to collaborate by scoring the experience with unhappy faces. Not too happy today..Version: 5.83

Routes are NO LONGER accurate!!I have been using google maps for 5+ years and I love it because it’s very functional. However, as of this last update, the routes have been OFF. I drive to the Bronx from NJ everyday for work, which is about a 30 mile trip one way. I keep the app open with my route entered in case there is an accident and I need to quickly divert. There are tolls on my route, but I have the settings on “avoid tolls”, so I only pay for the GWB bridge or HT tolls vs the parkway/freeway tolls if that makes sense. Normally, my route is about 30-32 miles depending on which route I choose. After this last update, my routes (with the same settings) are now 66 miles or 77 miles to work. WHAT? WHY? The route suggests I drive to Albany or Fishkill (upstate NY) just to get to the Bronx. Any one who lives in tristate knows this is not correct. I toggled my “avoid tolls” off and the routes were back to 30 miles, however, it directs me to drive through the parkway tolls, which I don’t want to pay nor need to. Everything was fine until this last update. Now I am using WAZE because this app is unreliable. With “avoid tolls” turned on with WAZE, my normal route is back. Google maps has been VERY GLITCHY lately. Until it can be fixed, I’m sticking with the WAZE app..Version: 5.56

Good for new neighborhoodsDoing instacart in my hometown, there is a neighborhood which is only partly built. Apple Maps does not understand this for whatever reason and takes me to incorrect addresses. A customer recommended google maps, and while google maps does in fact find the correct addresses and navigate me there, the sound of the person sounds somewhat muffled. The music volume goes down so that I can get directions from the voice person from google maps, but it’s hard to hear. My music is at a comfortable loudness and I’d rather not turn that up just to hear the GPS, whose level of muffled mumbling wouldn’t be affected as this isn’t a volume issue. There was one street where the gps didn’t tell me the turn was upcoming until I was so close to it that I would miss it, and I wish the app would tell me the next street I would turn at immediately after the current turn, rather than “in _____feet, turn ___ on ___.” Google maps also doesn’t seem to have speed limits posted on my screen, which I know is a me problem and not a gps problem, but I like to see the speed limit on my screen when I look. Otherwise I mean I got where I needed to go.Version: 6.61.0

Search criteria and suggestions need improvement in personalizationIt’s disappointing that in the suggested topics to search “apparel” comes up before “gas”. The suggestions are just weird. I wish these were customizable as well as other search filters. Like, if I’m searching for a place to eat the criteria is relatively the same: low fodmap, gluten-free, vegan, low-to-mid price range, and open for at least the next hour. I am disappointed that the restaurant search filters include “American” or “Italian”. My dudes, I’m looking to feel good after I eat. I am so sick of the rabbit hole searching to find a gluten free place to eat. If I search gluten free the results still require work on my end. I think this should be a simple thing to do for both GF and Dairy Free. It’s so annoying to pull up like 6+ menu’s before finding a spot to eat. Like it takes a half hour just to figure out where to go, and then time to get there and time to order and time to wait for food. In the end it’s about 60-90 minutes from finding where the food is and then having it. It’s 2023… I think we can do better than this!.Version: 6.65.0

Getting worseQuality is going down in numerous ways. Searching for restaurants by cuisine often shows many places that do not serve the selected cuisine. Example: select Thai and see Burger King and many other irrelevant places. Routing: constantly tries changing my route mid trip even though I purposely selected the route I’m on. Sometimes it prompts, sometimes it just automatically changes it. Inappropriate behavior for a navigation map. Tries to get me to do u-turns when it’s not necessary, like when an actual left then exists but it tries to get me to go down the road and turn around. Happens frequently, in different states even. If you set a departure time pretty much all the alternate route options disappear. Put in a destination and see 3 routes? Set a departure time and watch 2 of them disappear. Browser: when viewing a website inside the app, it’s way too easy to swipe down to scroll and close the browser entirely, thus losing your place on the site. Please fix the UI on this, and provide an option to open the default browser instead, which would make it possible to switch back and forth between browser and map view..Version: 6.19

Orientation determined is often inaccurate.I really want to feel secure to continue using this app as I am more familiar with it than any other navigation app, but it needs help - especially recently. The last few months it has been increasingly inaccurate when determining & showing my orientation and specific location on the map, especially in the beginning of the navigation, and therefore I often either (1) miss an exit (though sometimes that's due to a "lag" before the instruction is made - which is another problem), (2) I'll turn the wrong way when I follow the "turn right" or "turn left" directions spoken, or (3) I'm lead along the correct road but in the opposite direction of what's needed, thus resulting in a u-turn or other kind of detour. Sometimes u-turns are accessible and no big deal, but in some areas they are not accessible for long stretches, therefore creating a substantial detour in my trip. Idk if this is just a connectivity glitch or what, but these instances are happening for me more frequently and consistently in recent months than I have ever experienced before, so I don't think my specific location of reception is the issue. Please, please correct these issues..Version: 5.58

Almost perfectI have been using Google Maps for years and it is my go to mapping and navigation app for the most part. But I have two constant problems with that really bug me. Number one, I use it on my iPhone for navigation while driving and the screen eventually goes black/goes to sleep. Maybe it’s because Apple wants us to use their maps, but I noticed that it does not happen with Waze either, it only seems to happen with Google maps where the screen does not stay illuminated unless you change your phone settings so that your phone never goes to sleep after a while. My other major issue (that I’ve submitted a complaint about and has not been changed) is that when you are using street view on a computer or on a phone and you’re traveling down the street and cross any type of bridge it always jumps down to the lower level. I live in Boston and the main highway that goes through the city is underground and it’s almost impossible to travel along surface roads without it jumping into the tunnel. I wish there was a way to control this!.Version: 6.85.0

Better than iOS MapsI guess I didn't even realize the difference between this and the native apple map. I switched to iPhone last year and was used to pressing a map link and it opened right up in maps. Well, apple does that too...but when I needed it badly I had to come download google maps. I was stuck in a delivery parking lot of a huge hospital in an unfamiliar city that apparently had one address for the whole campus. Apple's map made me almost lose my mind- "Turn right then turn right! Go southwest then immediately go north then turn right! Turn left then turn right!" It was insanity. I finally broke down and googled what I needed which prompted me to download Google Maps...And I was immediately given correct directions and found my medical office in less than 5 minutes. Now every time I need directions I find Google Maps is the only one that's accurate. 4 stars because it turns me sideways sometimes and did have me turn right off of an exit just to make an immediate u-turn when it should have just told me to turn left from the jump. Still- it gets me there which is what I ultimately care about..Version: 4.39

Not very good or accurateGoogle Maps is helpful, probably, when one is driving. It's not helpful for someone who has to take transit or walk. Transit often has changes/transfers - there are no actual walking directions available that are helpful. If you're walking the wrong way, the app doesn't stop you, just tells you to walk to {location}. Also, some bus stops are very near/across the street from one another and Google Maps has a hard time pinpointing that. That's the difference between going the wrong way in a strange place or arriving at your destination. I commute to work but Google Maps only shows one route instead of any route, no matter how I change the settings, so I never know when the bus comes. I know when the trolley comes, but it only runs twice an hour when I am out of work and being able to see any kind of alternate route would be nice. I've also noticed that we have a trolley line that runs all the way to South Hills Village, but Google Maps just tells you to get off the stop before that and walk for sixteen minutes. I know better, but a person new to the area may not. I just don't find it very helpful as someone who doesn't drive..Version: 5.21

Almost perfect (almost)For the vast majority of usage, this app has been flawless. The traffic is accurate, the routing is good, and the user interface is simple and easy to use. However, I have found some things to be quite annoying. For one, I have found that sometimes when I am in the far left lane on the highway, the app will think I am on the wrong side of the road causing it to constantly reroute me (this mostly happens in HOV lanes and high speed ezpass lanes). Another issue is that if I purposely choose a slower route because it is fewer miles the app will constantly tell me it found a faster route (I know there is a faster way, but I purposefully chose the longer timed route!) this is very frustrating, and on my last 2 hour drive it told me 5 times that there was a faster way and I had to take my hand off the wheel to cancel the change. Finally, my last complaint is that there aren't more alternate routes given. I’m lucky if the app gives me 3 options, whereas online you can drag the route to any road and it will find a route. Other than these issues though, the app is very well implemented..Version: 4.44

Unsafe directions!!Do you plan to support Dark Mode? All areas that are white should be reversed and made black and vis versa. My girlfriend recently used Google Maps to find an address in Long Island City. The directions given were a very long way having her cross over train tracks and walk by strip clubs where people around there thought she must have worked there. I would think that Google Maps would give you safe directions. Once to her location she asked for a safer rout and they were able to give here much safer directions to get back. Please do a better job at directions... This should never have happened in the first place. ** GLITCH: I’m using Google Maps and plugged in an address. It correctly puts a pin where the address is but where the blue circle says I am the blue directional radar where I am pointing is in the completely incorrect direction. I have to go NORTH and am pointing my iPhone North however Google Maps says I’m pointing SOUTH. If I did not know for sure I was going in the correct direction Google Maps would lead me away from my destination. Im in Manhattan so I know the street numbers increase as you go uptown..Version: 5.76

Only sometimes shows the saved locations on my phoneI wrote a review a while back that the app no longer showed saved locations making it cumbersome to go to ‘home’ or ‘work’ since those saved locations do not show up in ‘recent searches’. I am very impressed that google responded to my review and fixed the issue. Unfortunately, the fix is not entirely 100% and the app now is rather temperamental about whether or not it shows the stored locations. It seems that if you still have a route displayed and then want to change it, the app won’t show stored locations but when you start from the map/satellite image of your current location, it will. Previous review: Used to work beautifully for the daily commute from/to work/home because of real-time traffic. Now, however, when picking a destination it only shows recent searches and not saved locations like home or work. It’s irritating and defeats the purpose of having stored locations. Yes, I do know the usual way home but the whole purpose of using google maps is to know the best route given the current traffic situation.Version: 4.41

Longtime userI have been using GPS navigation for 15 years now. I’ve been using Google navigation for about the last three years. Google maps are great. If you’re sitting in your house planning some thing but the navigation is horrible. It never shuts up. I wish there was a pro version or an intelligent version for people who understand to turn at the next street and don’t have to be reminded five times before I get there, if you were trying to listen to music in the background, forget it, turn it off there’s just no point as this app talks so much you will never hear your music. And phone calls in the background you can’t have a phone call with anybody as this app constantly is talking to you louder than the phone call telling you to turn it the next street five times before you get to the next street. It does have its good points as it is more accurate than Apple Maps is, but it does take me to the wrong house once in a while. If there was a version for intelligent drivers, as I mentioned earlier, that would be a great Google app. For now I’m going back to Tom Tom. I think..Version: 6.76.0

An annoying necessityI have used this app for years as I am a courier and the option to put multiple stops is amazing! However within really the last year, development has gotten messy and far too often I see new features just tossed into this app without little thought about them being annoyances to the everyday user. Like a month or so ago you would hit go and instead of automatically starting your route it would proceed to tell you how the traffic patterns are normally and how it is now....thanks I could care less and I don’t need the extra step. Now there’s a bug where you hit star over and over and nothing happens so you need to slide that bar up which then shows you the traffic pattern times (really wanna shove that stupid feature down our throats huh google?) and then hit start. And now it seems to have issues finding the most common of cities saying it can’t find a way there. Best thing I can recommend is wait it out and once google has fixed all the bugs and things seem stable, shut off the auto updates for this app. They tinker with it way too much and you never know what the next problem is gonna be..Version: 5.21

TrafficHaving the same problem with the new release now I have to turn the traffic every time I open the app. Pls fix 9/19 thx for fixing issue app back to being great again..Version: 4.36.1

Awesome!!Best map app out there. I do a lot of point A to B travelling and need to know distances, with the ability to save customers addresses and my destination addresses, it makes giving a quote so much easier!.Version: 4.37

You really need this for your navigation !Your must use app!.Version: 4.54

RealtorGoogle maps is great but the only problem I have is even though I don't have it on mute end it is connected to my Bluetooth, there is no sound..?? I have to look at the map while I'm driving. Not safe!.Version: 4.36.1

Change the logo!Change the logo back to original one as it stands out on screen among other apps with similar logos! Sometimes Google map routes through a parking lot or very narrow countryside roads even though there is a main highway nearby. Please fix..Version: 5.43

Google map 為什麼沒有廣東話?Why🥶no Cantonese??.Version: 6.96.1

Not so great…What happened to the Transit Departures widget? I used to use it all the time but now if I want to know any transit information I have to plot out my route in the actual app. I know where I’m going, I don’t need full directions every time I head to work, I just need to know when my bus is coming. I live in an area where you can access several different transit systems and using google was a better option than getting all the different apps but now that’s just…gone..Version: 5.76

Transit hidden on satellite mapWith new update u have to change to default map + transit view to see transit stops, cannot use satellite map. frustrating..Version: 5.55

👍🏻👍🏻👍🏻I can’t love this more The best GPS ever.Version: 5.73

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.99.5


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