SpotHero: #1 Rated Parking App Customer Service

SpotHero: #1 Rated Parking App Positive Reviews

Best way to Park in the big cityI'm in NYC this is THE BEST!!! I hate apps and websites the take forever to setup. This was smooth and easy. Worked first try. I've used it close to 10 times now and trust it enough to pay in advance. It's great! I get better prices to park for 8-12 hours anywhere in NYC. I can see an outside picture of the parking lot and decide if I want to park my car there. If I do, I pay, and have a reservation so I have a spot when I get there. The biggest problem with NYC parking is getting there ontime. The 'Early bird special' if you miss that your screwed. And most garages end that at 9-10am. This app solved that problem for me. I can get there whenever I want and am still paying $10-30 less each time. Update: you have to read the restrictions of the parking garage on the app. I’ve had a garage charge me the difference between the $21 I paid through this app to their regular price $65, because I came in AFTER their early bird special! Tricky and greedy. So here we have a great idea, AND it works!!!.Ee444Version: 4.6.0

Great tool but should allow rating parking spotsIt’s a great tool and saved me a lot of money in NY city. However, my first experience was horrible. On a beautiful day I booked my spot through the app. then an hour or so later pulled into the garage. Garage manager bluntly told me that they do not honor reservations because they can charge more to people who pull in without a reservation and because it’s a beautiful day they won’t have an issue selling out that day. And I should discuss for a refund with spot hero. Or I could pay the difference. It was a shocker. Didn’t know what to do. I depended on the app and it failed me at first use... It wasn’t really the app failing me in reality, which is why I continued to use it, but it was the parking garage management. But app doesn’t have any way to provide me any feedback or warning about places like that, so it’s partially responsible. Then I started checking the garages on google for reviews, before booking on the app. Yes, it’s painful but gives “some” peace of mind. A review option within the app would be greatly greatly useful. Lack of parking space feedback function is what’s taking one star away from my review..BbayduVersion: 4.25.0

Essential app for people who travel or live in a big cityI fly monthly for work and use this app to reserve parking at nearby hotels and use their free shuttle service. It's saved me a lot of money from not having to Uber, use airport parking, etc. Every time I've used this for airport parking it's been Great but always a little confusing when you first arrive at the hotel and need to figure out exactly where to go/what to do. The savings makes up for it. My last experience was extremely unpleasant though. I used the app to find parking for a restaurant in downtown Toronto. It was fine getting in but once the lot filled, with two rows on both sides of the lot it becomes to tight we weren't able to pull out. We had to go in the restaurant and on the p.a ask other drivers to come out and move cars around. This wasn't because of a bad parker but the lot size isn't made for that many cars. I wish you could leave reviews because this was a 2 hour ordeal and unacceptable. The app shows a average star rating but no way to actually write a review?.AnthonymspVersion: 5.16.0

Awesome App and Customer ServiceI cannot say enough good things about Spot Hero. Not only is the app easy to use, it takes the worry of the cost and accessibility of parking away. It makes the process so much smoother and more pleasant. I live outside NYC and have used it many times there but I have used it in other cities as well. Recently, the garage I had arranged for was inaccessible due to street closures. I was late for work and didn’t have time to call Spot Hero to make other arrangements so I just pulled into another garage and paid almost 3 times as much. I knew that if I called Spot Hero I would get my original payment refunded. When I finally had a chance to call, they refunded my original payment and when I provided a receipt, gave me a credit for the additional cost of the parking garage that I wound up using. Hard to find such good customer service these days and it has made me a loyal customer who will recommend them to anyone who will listen..KjtvtravelerVersion: 4.6.0

Difficult to use and awful customer serviceOn multiple occasions I have tried using this app. A few time it has worked well, but other times I am unable to get the app to work while at the garage, requiring me to pay the garages fee and being stuck with the Spot Hero prepay fee. You would think this would be grounds for a refund, however, when reaching out to customer service, I received no response. As a side note, when I have been stuck paying for the garage fee, it is generally less than $5 more expensive than SpotHero, which I believe is worth not having to use this poorly constructed application. Update: customer service was slightly rude, making me feel as though I did something wrong, instead of giving me the benefit of the doubt. Provided me with a credit for the parking I paid out of pocket. This is really no use to me as I will not be using the App again..BambambambambbbabshshhsVersion: 4.18.0

Not worth it!We paid $18 for a garage in downtown Philadelphia in order to avoid the haste of finding street parking. We arrived at the garage and they turned us away because we didn’t purchase through them directly and they were full. I showed that my receipt with SpotHero and they told me that they won’t honor it since they were full despite me booking it the day prior. Got out to talk to the guy and he told me to be careful the app because it solicits places that are not actually available, like the one I had picked and paid for. EXTREMELY upset and will NEVER use spothero again. I ended up being late to my broadway and having to pay a ridiculous amount for parking. Worst app ever. Update: called into spothero and was helped by a girl named Emily. Emily was extremely helpful and not only refunded my $18 but also for the parking I had to pay for on top of the $18. She was very apologetic and made right of the situation. Changed my 1 star to a 3 Star for the excellent customer service I received. still a little hesitant to use the app, but they definitely made right of the situation..Calla1996Version: 4.6.0

Great Deals + Excellent Service = Happy CustomerI’ve used Spot Hero for a few years by now. Have always found great deals in NYC. Last night, it was my first time using it at Philadelphia Airpot... My flight to Atlanta was cancelled at 1am after it was postponed four times between 7pm and midnight, and I missed a wedding. Imagine my frustration, disappointments and exhaustion when I remembered I had purchased a parking spot for two days even though I only parked there for four hours or so. I reached out to Customer Service. They explained that they couldn’t make the partial adjustments on my bill as requested, because the best (and only) way to change the reservation is to do it on the app or the website. Instead, they decided to refund me the entire amount AND give me a $5 credit for my next trip. As disappointing as it was to have missed a wedding, Spot Hero has made my day a lot better..1Mom4MonstersVersion: 4.36.0

Genius idea... great concept, just needs a small tweak!Genius idea... great concept. Just needs a bit of tweaking for a more seamless during arrival and departure. My experience was at the Pullman Miami Airport Hotel in Miami, FL. The customer-facing app interface is great. You record all the information the hotel needs to collect upon arrival. But, they (at least this hotel didn't) don't gain access to this information. It just happens that there was a huge line at t he front desk checking in when we arrived to park at the hotel. We had to wait in this line for 20 minutes when we're trying to make the hotels shuttle for a ride to the airport. It'd be great if the hotels had a hotel-facing app interface showing all the info they need to collect so we don't have to wait in their line and then fill out a paper copy of some form... with all the info the app already has. Make the arrival and departure as seamless and paperless as possible, that'd make your app stellar!.OreoUMVersion: 4.16.0

Could be frustrating if you are unlucky but customer service made it right at the endI booked a parking spot and when we entered there was no empty spot inside, no attendant so no one could help us and it charged us $100 (only 10 minutes from in and out trying to find a spot) to get out before being able to reach Spothero on the phone. The parking facility was a suspicious scam at the first place. Spot hero did end up finding us a spot for that day and told us to send receipt of being charged $100, they reimbursed us credit after 10 days and I appreciate that. All in all Spot hero is a good app and I’ve had other bookings which didn’t result in any problem. I would be careful in picking lots and I suggest letting users rate the parking lots would be a good way to set up a trust system..RayrayusVersion: 6.1.2

Overfilled lots, but superb customer serviceWe booked a monthly spot in the Bronx, but upon showing up were told that they wouldn’t honor our reservation because they didn’t actually have any monthly parking spots available-we had been sold a spot that didn’t exist in a full lot! The manager said this happens frequently with SpotHero and refused to offer any assistance. We paid for overnight parking and I called SpotHero the next morning to complain. They were very concerned and took all the information down, refunded me the amount we paid to park overnight, and paid the difference for me to park in another parking lot nearby (over $100 difference in the monthly parking price-very generous). I did ask the representative to call the parking lot first and make sure the monthly spot actually existed this time. They did so and took great care of us, but even so I would be very cautious in using this app. Three stars for GREAT customer service, but questionable availability issues..Tiff327_1Version: 4.28.0

Customer Centric ParkingI made a reservation for the first time with a parking service e and was skeptical about doing so. One was it going to be a safe option and two, the flexibility of making changes including cancellation since you had to pay up front. After reading reviews for Spot Hero and seeing pictures a of the garage, I became confident that this would be a good choice. The sign up and reservation was easy and they made I. Clear you could adjust the time as needed before you arrived. The value was there - $50 for two nights in NY vs $100 paying at hotel or other parking in the hotel area. As it turns out, I did cancel as we decided to take the train. I was able to cancel and immediately received my full refund. I will definitely use the next time I decide to drive to New York..Dave ToomerVersion: 5.1.0

Stand Behind Their ReservationsGreat way to comparison shop parking garages. That being said occasionally I’ve had issues with the lowest priced garage. Yesterday, I arrived at my reservation and the garage wouldn’t honor it and said they were full. Called SpotHero, they picked up right away and had me booked into a nearby garage in less than 5 minutes BUT that garage was also full and wouldn’t take my car. At this point I was late for my appointment and didn’t have time to walk to my destination. SpotHero immediately, without blinking, got me a spot in the exorbitant garage next door to where I was going that I would never have paid for myself and ate the cost. Nice to have a business stand behind their product and take care of their customers..Cshbballer24Version: 5.21.0

FullmercityguruApp is great! One problem I had was finding the parking garage because they had an incorrect address transposition when using Apple maps to navigate. It took us a whole 30 extra mins to find the place, cutting into the parking time I had already prepaid for. We drove around and around and couldn’t find 415 S Financial St Chicago, IL. We found a “425” and double checked our apple maps and it said 415. Then I checked my parking pass. It said 425. So we did end up getting parked at the right place. But 30 minutes or so late. That frustrated me. So I experimented using Google maps to navigate from the Spot who app. It was a longitude latitude drop pin right in the middle of the garage. The entrance of was of course not smack in the middle of the garage. 415 s financial isn’t even a PO address in Chicago. But 425. Poor app development when transposing you to Google or Apple maps. If you have Waze, this does work..Agf2199Version: 4.39.0

Excellent Customer Service!!During a recent trip, I used SpotHero to reserve a spot in a parking garage. When I returned to the garage four days later, the garage entrance and exit were completely torn up and the garage was locked and posted with signs saying all vehicles had to be out by 6am that morning. As a result my car was stuck in the garage for four extra days, my parking ticket was charged four extra days and I needed to find lodging for another four days before I could get to my car again. I reached out to SpotHero, who was not made aware of the construction but the parking garage company, and they reimbursed me for the extra parking fees and what I paid for an additional Airbnb. They also gave me a $25 credit in the app to use in the future. I will definitely be using SpotHero again!!.Lrm5248Version: 4.51.0

Rude Customer Service does not compensate for convenienceI’ve had such a mixed bag dealing with spot hero. I want to say the concept of reserving your parking and managing your reservation yourself from within your app is wonderful. I unfortunately have had an incredibly Luke warm reception from the customer service team, specifically Rainey today. I personally don’t care if this product makes things a little more convenient for me on some days when I need to reserve parking. I have a feeling I am in the minority but I do not need to be treated rudely or talked to in a condescending manner when asking about certain features of the app, like commuter benefits. Thanks for making it a little easier for me to think twice about using your service! I’ll just pay for the monthly directly with the building Instead and be done with spot hero for my commute..New mom shopperVersion: 4.11.0

Great app and servicesI have used this app multiple times in the last few months and have chosen to drive into the city over taking the train simply because of it. I have gotten great parking spots at excellent prices and have been able to travel on my own scheduleWithout having to rely on the Long Island rail Road which is almost as expensive as parking &I don’t have to listen to some crazy person wrapping for an hour and a half train ride because nobody wants to tell him to be quiet!The garage on W. 44th St. had the nicest attendance of any garage I’ve ever been in and they had my car available immediately which was excellent. I highly recommend this app for anyone looking for a spot and will continue to use it myself!.LIRR convertVersion: 5.9.0

Downtown Toronto parking now possible!This app has enabled us to drive to downtown Toronto with ease of mind. I enjoy using it. It has some room for improvement but keep up the good work ✨.Mahsa.blueVersion: 6.6.2

Loved itUsed this first time and I can say everything went smooth. The directions were on point and my vehicle was just how I left it on return. I like the fact I didn’t need to circle around looking for parking and for the best priced parking. It all was done for me on this app and I enjoyed that peace of mind. I would recommend and gladly use again..MsSMonetVersion: 6.8.1

Toronto - Amazingly easyI had decided to attend a concert in downtown Toronto. I try to stay away from the city if I can at any cost. After finding out my usual mass transportation park the car and take transit no longer existed I made a Google search for parking. I must admit it was a summer Sunday but there were several events going on like the Blue Jays, The Ex and so on. SpotHero came up on my google search. I tried it as I wanted a confirmed and reserved parking spot. I got a prime location (TD towers) for under 20.00 after taxes. I was concerned that even though it said Canadian funds they would charge me US dollars like some other apps but nope all Canadian funds. And they provide directions just follow them we ended up in the wrong spot the first time but we had to drive around the back of a building to get back to the front. Highly recommend and I will be using again to see another concert in the fall. Thanks SpotHero!.LAAB1969Version: 4.35.0

Works Every TimeI was really surprised to see all the negative reviews. I have been using this app for a couple of years now and it’s my go to. Never had a problem getting in or out of downtown Toronto lots. Never paid anymore than what I paid at booking and you can cancel up to an hour before your reservation I believe with no fees. I recommend to everyone I know going downtown. It’s a money saver for sure. Sometimes it cheaper because you get to the lot and they charge more on the spot. Juts a lot less stress when you know where you are parking and to can choose how close you park to your destination..Teda16Version: 6.8.1

PerfectEverything was great indeed ..Mohsen GhadirliVersion: 6.6.2

Easy to NavigateThis app is so good in many ways, it is convenient, easy to use and their refund policy is top notch and easy to do. I use this app for all my parking needs.8675309ppVersion: 6.6.2

Aerosmith Concert CancelledThe SpotHero app made it easy to quickly cancel the parking reservation and refund it. Love the service..WinkyTOVersion: 6.2.0

AwesomeNice app to find cheap parking spots in Toronto downtown and airport..HarshkshahVersion: 6.1.2

Last minute cancellationLoved this app. We used for the first time and then had to cancel our plans because of the weather. SpotHero mad it very easy to cancel at the the last minute!.ZeeAlliVersion: 6.1.2

AMAZING APP!Love this app so much! It’s super convenient for me to find a parking spot in downtown Toronto. And the user experience is great and smooth, it basically show all the info and clear instruction that you need to know before you park..Softlipa0324Version: 5.24.1

Easy to use, provides many optionsUsed this app for the first time and was pleasantly surprised at just how easy it was to locate and book a parking spot. I even saved some money in the process! Kudos for developing a clean, highly useful app!.Pr3nVersion: 5.24.0

Awesome CXThey are awesome. Had a situation when the parking lot had just one spot and the spot was not very tidy. They refunded me and gave me a new spot right away. That spot was super close to my work. They are awesome at customer service. Rock on folks. I have recommended spothero to ky collegues and they like it too..Flexguy88Version: 5.24.0

Easy to useI’ve had no problems finding spots in the city. I had one issue where another car was parked in the spot I reserved and customer service comp’d me another spot in another lot. Overall, great experience so far..SheeeiVersion: 5.23.0

Love the app!Simple to use Have used it for over a year now. Great app! I have referred many people..ChinchillatoesVersion: 5.22.0

Great AppHad the app on phone for awhile. Needed it this week. Works great. Lots of affordable parking options around target destination in downtown Toronto..TaraspetVersion: 5.19.0

Seamless experienceI have now used SpotHero 3 times and everything always went without a problem. It’s very convenient and prices are mostly decent.Cécé4603Version: 5.19.0

Damn!Works like a charm!.Chix018Version: 5.16.0

Great appDamm cheap parking in downtown Thanks .. great app and easy to work with Great option to extend the parking remotely 👍.Nish0000007Version: 5.14.0

Perfect parking experience✅Easy to compare prices ✅Detailed instructions for parking spots ✅Free change/cancellation ✅Cheaper than public spots Great app..AdibchyVersion: 5.11.0

Needs refiningSpot Hero, don’t have us use the filters to find a spot that allows in-and-out privileges, then pay for a spot, then find out that it doesn’t..MannycelloVersion: 5.14.0

Super helpful!I had to cancel and rebook. Joyce was fantastic and helpful in the process. Will definitely use this service again!!.CygnisVersion: 5.10.0

App isn’t greatCan’t cancel via app. Cancelled reservations via website still show on the app.on the app. Cancelled reservations still show up on the app. Needs work..LoscoeVersion: 5.10.0

Good AppEasy to use to find the parking we needed. Allowed to cancel for a refund due to a change in plans!.KeithWMVersion: 5.6.0

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SpotHero: #1 Rated Parking App Negative Reviews

Updated: Charged twice and offered a $5 credit instead of a RefundI was booking a spot in Boston. After entering my credit card information and attempting to reserve the spot, the app stated it had run into an error. I checked my card, and there was no pending charge. I checked my email and there was no confirmation. I assumed the reservation did not go through as the app had said it had encountered a problem. I rebooked the spot without issue. I confined monitoring my card for the next two days, but only ever saw one pending charge, so I thought all was good. When I returned home from the trip and was rallying up my expenses, I suddenly found SpotHero had charged me the $70 twice. I quickly called customer service who said they did see the duplicate reservation, placed all of 7 minutes apart. Instead of a refund however, I was told it was my fault for not reaching out to customer service immediately and the most they could do for me was offer a $5 credit. Spot Hero literally stole $70 from me, blamed their App’s issue on me, and then offered me $5. I asked to speak to a manager and was informed none were available but they would call me back. I of course have never received a call back. After jumping through several hoops and waiting many days, I was eventually refunded to my original payment method. All said and done, it’s cheaper and easier to just find a parking garage and pay them directly. Will not be using SpotHero again after the hassle..Johnyvvv14Version: 5.21.0

This app is an absolute scam do not use itI bought a spot with this app and I went to that exact spot that I had bought and I went to a concert that I spent money on my way back later that night to find that my car was towed. Miraculously I struggled as it was literally 11 o’clock at night as I was trying to figure out where my car went. which is insane because I spent money on this spot, so why are you got towed? I do not understand as miraculously finding out where this car ended up. I finally was able to get a bag after spending $200 on my wall earn money to get the car back and I contacted Support as I was very much frustrated because I spent money on this parking spot just to find out that my car was towed little did I know that’s not support was absolutely unhelpful as I asked Support they sent me to a supervisor that took me a couple days to respond just for them to tell me that I won’t get my money back and that they’re sorry because of my mistake a parking in the wrong spot which was crazy and incorrect because I parked in the right spot that I spent money on because why would I park in a spot that I did not spend money on I’m very much frustrated and still always be frustrated but it’s OK. I guess the 50 bucks left on the app that they gave back to me is more than enough for me to get scammed out of $200 again just for them to tell me that I parked in my wrong spot. This is such a great app and make sure you guys keep using it..Brady124Version: 5.24.1

Will not use again.I was not aware that I was booking the early bird special. I just put in my event information and was told to enter after 9. I arrived at the garage a few minutes after 10 and received an attitude from the attendant saying I was late and owe more money. The attendant then screeched my tires while moving my car. When I went to pick up the car, I was again told I owed an additional $24. He pointed to a printed out sign on the wall with their “policy”. I called Spot Hero where the rep also had an attitude. She told me my parking pass had all that information in big red letters. I again looked at my parking pass and found in tiny black letters (eventually) that I had to arrive by 10 for my price to be honored (which I would have done if I had known.) Meanwhile, I was already charged an additional $10 oversized vehicle fee for my small SUV. Also the email the SH rep sent me was a picture of my parking pass that looked NOTHING like the parking pass that was actually in my possession. It was not a good situation to be in, and I am very disappointed by the whole experience and the way both businesses handled it. P.S. My brother also booked a spot through SH at a different garage for the same event, and when he arrived he was told it was overbooked and sent away. What’s the point in even using this app if you aren’t guaranteed a spot and you end up having to pay more?.MyrandfVersion: 5.20.0

They work with tow company’s to rip you off in the kindest wayI have been using spot hero for years and it seems I keep running into the same issues over and over again. I will select the time closest to when I arrive ex9:55 am I get to the parking lot I book for 10 am and Leave my car by 10. I select the correct time and exit time. I place book and double check. Still is correct. I check again after finding out my car was towed it moved my reservation to noon, the tow company acknowledge that is was an issues that happens to their towed cars a lot. I got lucky a few times as I knew the lot manager and they were kind enough to either call or let me know instead of towing. This issues has happened over and over again multiple times, each time no resolution , just “we will look at the tech side” it’s beyond frustrating and has cost me more money than I’ve saved in my time with this app from paying the fees at garages for “incorrect parking time” yet the app shows proper time at time of booking and payment only later to show a different time. This app has cost me money, caused me to be stuck in a garage trying to figure out why the parking ticket I used to get in won’t work on the way out, having to pay a lot attendant for the same reasons. I’d recommend using the meters as this app does not save time and money.Dominick samuelVersion: 5.12.0

Was scammed by paying 2x the promised amount.I booked a parking ticket from 10 AM to 10 PM on Saturday in NYC. Later in the evening before my ticket expired I called the parking lot and told them that I purchased another parking ticket that extended my reservation from 10 PM to 10 AM the next morning totaling a 24 hour period. they did not tell me, however, that I needed to go physically to the parking lot and scan that new ticket in order to extend the reservation but they charged me an extra $47 on top of the $12 parking ticket that I bought for the overnight stay and then they told me that SpotHero would reimburse me for this difference and for the misunderstanding. After contacting SpotHero by email, they said that they would be able to reimburse me for this amount if I show them the receipts so I emailed all the receipts to SpotHero only to receive a follow-up email saying because I scanned both of the tickets now they cannot help me anymore and that they will give me a $10 spot hero credit although all I wanted is the $47 that I paid or was scammed for by this company. It was such an unpleasant experience and their customer service was extremely unprofessional, and provided contradictory information from one customer service representative to the other. I would recommend using other parking ups if you ever end up parking in New York..DrjifVersion: 5.22.0

App is great, customer service is notThe app is pretty easy to use, so that’s the only reason this rating has more than one star. The company claims “we guarantee you will have a spot to park in, at the price you paid, or your money back”. That is not the case, in my experience. I had a three day trip to Minneapolis, and booked three spots in the same parking garage. Each night I was charged additional before the garage would let me leave. I attempted to call customer service, got an automated “we understand your situation might be an emergency” message, and then the line disconnected. I submitted an “email” but they limit the characters that can be included to get that claim process started. I had to reply to two separate emails to get any kind of response, as the first email thread got zero response after I submitted photos as evidence for being charged by the garage. Then, after someone replied and said I would get credit through the app (which is NOT money back), I replied saying that was not what they promised through their money back guarantee, and have heard nothing since. (I am in contact with my bank about the charges because this is ridiculous.) I would only ever recommend this app/company to someone as a last resort..XxTheHarleyQxxVersion: 5.19.0

Used their spot, got a ticket, they ignored meWe reserved 2 spots with SpotHero like we have many times before. Got to the lot, parked and when we came back we had tickets on our vehicles. I emailed customer support and told them what happened. They asked me to provide a copy of the tickets and I did. I the. Received an email saying the tickets had been resolved and there was no issue. About 3 months later we get noticed from and attorney that we need to pay the fines from the tickets that were “taken care of”. I reached out to customer support again and was told that shouldn’t have happened, that my case had been escalated to a manager who would be in contact shortly and was asked to forward all of the information from the attorney. I forwarded everything and awaited a response or contact from the manager. That was the last communication I received from SpotHero. I sent several follow up emails and none of them were ever answered. I never received a phone call from the manager, and ended up paying over $120 in fines and fees for the tickets that SpotHero was supposed to have taken care of. They completely blew me off and had no interest or intention on helping me. Beware that even if you park in the right spot and the operators make a mistake and ticket you, you’re not going to be helped in any way..Gbean32Version: 4.36.0

The System was broken at the garage so I had to pay out of pocket and never got refunded.I parked in a garage I had parked at a few times before using SpotHero, but this time when I went to leave the meter was broken and wouldn’t scan. I tried calling customer service and was on hold for 30 minutes with no answer tried three more times with no luck and needed to leave so I figured I’d photograph everything and get refunded. Paid the $25 for lost ticket and submitted my claim to SpotHero. I get passed around between representatives for months trying to explain the situation and starting over and over with no luck. They credit me $15 and I say no I don’t want credit I don’t use this app more than once a year and they say ok cool we will refund you. Instead I get another new person who says you’ve been credited and I explained yet again no please I don’t want credit. At this point I knew I was never getting my $25 back again and figured this is some weird thing they do. Even though it says if a problem is with their machines you get refunded the cost. Overall the customer service was appalling, the system they use is bugged, and you will never get refund if you have to pay out of your own pocket..Dang disksVersion: 5.4.0

Terrible Service and AppVisiting Chicago and wanted to go to Shedd Aquarium, but we were worried about Parking downtown. I searched for parking online and came across SpotHero. I was super excited and paid $17 for 6 hours of parking in a garage about a mile from the aquarium. We get there, and there are 0 spots available, not only are there no spots available, but the garage is so overbooked that there are 7 other cars who also booked on SpotHero looking for spots. Keep in mind this is a very small garage. So we all get boxed in at the end/top of the garage and cars are having to reverse down to try and turn around. When we finally got to the bottom we had to wait 10 minutes to get out as the gate wouldn’t open without a ticket and there wasn’t an attendant answering the phone. Now all of that isn’t the end of the world. I assumed that if I messaged SpotHero they would refund my card and no harm no foul. I was wrong. I messaged them immediately, they have since sent me several advertisement emails telling me how SpotHero “has my back”, but have yet to actually respond to my open ticket(it’s been a week). I filed a dispute with my credit card to have the charge removed. I will never use this app again and hope this review will help others avoid the same pitfall..Emilyb1222229Version: 4.13.1

Don’t Forget About (My Reservation)Everything was working fine until my usual garage got full, and had to book at another garage. The reservation I made let me get into the facility. But when I went to leave, the reservation disappeared from the app and I could not get out automatically. Happened at two separate facilities. Called the app help line, but it was after hours, so I got a voicemail. Had to pay full price to get out at the first garage, and at the second, an attendant was able to help look up my order and let me out. Not a good look. Edit: As a response to the developer, I have reached out to your customer service folk each time I have had an issue, but they have been unable to help in any substantive way. I have mentioned this issue to them, but it seems that went nowhere. As for account settings, I did not create an account because I am able to pay for parking using Apple Pay. If you require an account to maintain consistent order tracking, I suggest making that mandatory in the app. I have switched to a competitor app and I am no longer experiencing these problems, even without an account..Staticv0idVersion: 4.59.0

Terrible appSo the only reason I am giving the app 2 star is because I dont have any other alternative at the moment. I have always had some or the other kind of issue while using this app. Most recently, I was stuck in a snow storm and could not go to take my car out when my reservation was ending, hence I wanted to extend it. I n the app there is a button to extend, for this particular garage, but when I tried doing it, it through an error. I called customer service and they told me this garage doesnt accept extentions. Why do you have the extend option for this garage if it doesnt accept it. This is basic app design. Now either I go in a snow storm and take the car out, or pay the garage extra fee, which btw spothero customer servic has no idea how much it would be. I mean you are working in collaboration with the garage companies and dont have such basic data. Thats terrible. The whole reason why I am taking so much time to write this review is because I am so so frustrated, and I hope someone from the customer service team will read this and realize how bad of a job this app is doing..AdityagiVersion: 5.9.0

Terrible appI used this dumpster fire of an app once to get parking in Philly. I pulled up to the lot the spot was in and saw on their sign that their price was about $3 less than what I paid. Mildly annoying but I thought “hey I’m not gonna let a few bucks ruin my night.” So I pull up and the attendant parks my car. I’m walking out and I (thank god) over hear someone else saying to their friend “well they close at 11 so I guess we’ll just move the car then and go back.” Since my reservation was past 11 I spoke to the attendant again. He told me that the lot “closed at 11” but he was “planning to leave by 10:30” and according to him any car left in the lot after that is moved to a “secured location” for the night. Now I understand some of this isn’t particularly spot hero’s fault. But they clearly allow reservations to be booked in spots without having a system in place to check if that reservations actually possible. They also allow for parking in some sketchy spots. This app is a neat concept but there’s definitely bugs to be worked out. Also they spamf@&k your inbox like crazy. So def use a secondary email to sign up..PABrown91Version: 4.27.0

Customer service is a joke to themWhile enjoying a weekend in downtown Chicago we reserved a spot that ended up not even being available, so my boyfriend ended up finding another and was told that he would receive a full refund credit to his account and thought it was resolved. A few nights ago we went to use that credit toward another spot downtown and couldn't find it anywhere so he called customer service and was told that the refund had gone onto the original card that was used. Running late to where we were going we got off the phone with the representative figuring again that it was resolved, but when he checked his bank account the next day to make sure it was in fact back on the card it was not. He's now been dealing with customer service the last week and a half to resolve a very seemingly simple issue that should have been fixed over a month ago. Reading other reviews I can see that this has been an issue for a lot of people and hopefully something spot hero can work out. All I have to say is use this app as a last resort if you don't like dealing with disorganized customer service..Emm0493Version: 4.64.0

Fine app but very terrible customer experienceThere is a glitch in your app that sends a push notification when you have 30 minutes left on your reservation and it tells you to extend. The problem is if an extend option is not available the user experience and customer experience is very unclear and terrible. For me this miscommunication resulted in me having to pay for parking in the lot for 400% more than what I already paid in the app bc this miscommunication caused me to miss my reservation ending. When I called and emailed the customer experience responses were all condescending and it took a few weeks to final get some credit which was less than 50% of what I had paid for parking. The issue to look into is the messaging in the push notifications. If an extension is unavailable maybe the notification that your reservation is ending should exclude anything about extending. Also the button on the reservation that says extend should be disabled or should say something like extending is not available for this spot..Ashleyshopper124463883Version: 5.15.0

Scam!!!We used Spot Hero for the first time in NYC over the holidays. Made a reservation in midtown. When we got to the garage, they told me they were full and would not honor my reservation. Spot Hero had already charged my credit card for two nights for approximately $80 ($40 per night). I contacted them and they told me to find another garage. They would reimburse me the difference. I ended up using the valet at the hotel and paid $60 per night ($120 total). I sent them the receipt. Since they had already charged me $80. I expected them to reimburse me $120. Of course not! Instead, they credited my card the $80 and said they would apply the additional $40 to a future parking reservation. I will never see the $40 because I will never use them again. They lied to me about the reimbursement. I don’t deal with dishonest vendors. If they charge your card at the time you make a reservation, you expect the reservation to be honored. What’s the point, especially in midtown Manhattan. Thank you for the canned, uninspiring, and uncaring response to my review. I’m sure your response was truly sincere and heartfelt (not!).Dave&*(Version: 5.8.0

Parking fullUnfortunately my experience was bad, I chose my spot, paid for it and when I arrived it was full, the guy in there just kicked me out the parking lot, and said I had to apply for a refund, which I did, customer is very good and they promptly tried to help me and issued a refund, thats the reason of my second star. The thing is, they said to me that in case of a full parking lot i could call them for reallocation, this seems nice in theory, but in real life thats a nightmare. It is you trying to call them, while a guy kicks you out from his parking and cars honking behind you, and you have nowhere else to park. So as advertised that you GUARANTEE your parking by paying in advance is a lie, you don’t guarantee anything, it’s a shot in the dark and if you fail to park, you will be screwed to find someplace else, because you will be unable to search on spot hero or call anyone because you will have to be driving. Bottomline: you are best trying to find street parking for free by the residential areas of NYC, it’s hard but you don't have to go through this nightmare that I did..Sandrobarros!Version: 4.43.1

Doesn’t work well in ChicagoI don’t normally write reviews, but my recent experiences using this app need to be addressed. I used to be able to use this app without much issue, however I’m not sure if something has changed recently but multiple times in a row I have showed up to park at a spot and the garage has been closed or full. It has made me late to multiple shows in the city since I have to emergency find a new spot to park in, and usually the new spot is not the safest place to be leaving my car since I will usually have to settle for lot or street parking. Please do a better job vetting your garage partners so I don’t have to find a new spot last minute. That’s the entire point of reserving a spot to park in. Customer service doesn’t seem to care, offering a refund and brushing it off. City parking is stressful enough, and showing up to a closed garage that I paid for a spot in multiple times is unacceptable. Given my recent experiences, I can no longer recommend using this app, and from now on I won’t be..Devyn D. MVersion: 6.4.1

Lack of consumer protection!I went to NYC with my fam and use the app to book parking for 4 days, little did I know that the parking spot/valet (415 w 45th st) are scammer, rude and tries to extort more money. I had to go to different app (google) which is too late for me to check the reviews cuz I already parked and was extorted with more money ( I HAD TO CALL THE POLICE TO GET MY CAR OUT OF THE GARAGE); it’s all the same bad experience from the customer of spothero (putting reviews in google app?! Yes people have to go to google to put the reviews). THIS APP DOESNT HAVE REVIEWS on the garages/parking spot that could have guide other customer and which could also be they’re guide to protect the customer to give warning and remove those tricky and abusive garages! Btw, I checked the app again and it showed some star rating now which I dont know where it came from because it wouldnt even let me rate the garage that I booked and had the super bad experience to deal with the garage/valet parking. (And im pretty sure the garage/valet parking that i booked wouldnt get a “4.6 star”, checked google, yelp etc… for the review of the garage, wouldnt match at all!).Fliker sparkVersion: 5.24.0

Unhelpful staff and repeated delays in refunding moneyPaid for two nights of parking on Spothero. When i got to the lot, they said they were full and to just call Spothero to get a refund. And apparently to just go find parking somewhere else in midtown Manhattan. When i called Spothero the day this happened, they said they would process a refund. After 4 or 5 days of no refund, i submitted an email request for a refund, selecting the pre defined ‘garage was full’ issue. After 4 more days of no refund, i again tried calling Spothero. The person i spoke with was rude and wanted to give me a Spothero account credit not a refund, because it had been so long since the date of the incident. They also made me to email them proof of the first phone call, because they had no record of that call. I was told my email with proof of the first phone call and a picture of my receipt from the garage where i ended up parking when my Spothero reservation proved to be worthless, would go to the Finance department and i should hear from them in 1 - 2 days. To be determined if and how this ever gets resolved..Mike 878787Version: 6.7.1

Two very frustrating experiencesI like Spot Hero, but my last 2 experiences buying a parking pass have been very frustrating. First one I paid for the parking pass, once I got there they inform me the parking is full, to which I reply I have a parking pass already paid. They’re response: I doesn’t matter, the lot is full, you need to find somewhere else to park. Second experience, park at the place I paid for, when I’m leaving I informed them that I have a Spot Hero parking pass, they told me they haven’t work with spot hero or any prepaid parking pass for 2 years. I confirmed this is the right place, the managing company is still the same... and still I had to pay for the parking ticket to be able to get out... getting both refunds from Spot Hero was quick and easy, but I don’t use Spot Hero because of how good they’re refund system is, I use it because I don’t want to be strolling around trying to find a parking spot, I want to compare prices and choose one I so that I can just go straight to it and expect to have that spot guaranteed as I prepaid for it..IvanpresVersion: 4.41.0

Will never use again!!!This past weekend I was in Milwaukee, WI for an event at the stadium and I paid $40 for parking on the app. When I purchased the parking spot there was a note below the information that said something along the lines of “on event days we can no longer guarantee you spot if you do not arrive an hour earlier than the event start time.” I arrived at the parking lot at 4:45 because the event started at 6:45 and my boyfriend and I were going to eat dinner and walk around some before the event. When I arrived at the parking lot I realized that the lot was not monitored and there was no way to save my spot. It was simply a lot where you parked and then paid for a tag for your window. I paid $40 for nothing and was not able to cancel my payment or get refunded. I then had to pay an additional $20 in cash to park in a different lot that was much further from the stadium. We also lost our reservation for the restaurant because of the extra time that it took to find parking and the additional walk time. I will never be using this app again and I would give it 0 stars..Shelby HenryVersion: 4.13.0

Inconvenient and stressful!I frequently use Spot Hero to find deals and have had an overall positive experience. Today I used the app to reserve a spot from 9:30-5:00 - I commute over an hour to the city so it’s always TBD on my exact ETA. I arrived at the garage for my reservation and entered at 9:25. Given Chicago traffic I didn’t want to risk doing a lap around the block and being late. I ended up extending my reservation for an extra $2 till 5:30. When I went to exit, the garage requested I pay $5 for entering early. I called Spot hero and they were unable to revise my reservation which is inconvenient. I also learned the increments of time for reservations are 30 mins, which doesn’t allow for a ton of wiggle room. Spot hero asked me to submit my receipt for the additional payment for review and possible reimbursement. The garage receipt printer didn’t work, so I was left with no receipt. What was suppose to be a stress free situation ended up ruining my evening. Spot Hero should figure out a way to accommodate customers and not punish us for arriving 5 minutes early!!! Unreal. Considering using park whiz moving forward..K MahoneyVersion: 3.6.7

Poor customer serviceI booked a spot by my work yesterday. The gps does not bring you to the garage when typing in the address it’s listed under- this isn’t the first time that’s happened, but I absolutely could not find this spot. 20 mins late to work and out $60 on parking since I also had to pay for a different garage at $42 for the day. Customer service was horrible- I called them on the phone and the woman pretended to be so helpful. Said she could refund my reservation and get the $42 reimbursed once I sent my ticket. I then received a follow up email from her with a completely different story- offering only SpotHero credit as a “favor” which was laughable because you can do that on your own in the app- I didn’t need them for that. It was no favor. They never reimbursed the $42 either, never even spoke of it, and now I’m stuck with $23 credit I refuse to use for how horrible the experience was. Why pretend to be helpful and offer things you won’t actually do just to seem great?? I also reserved a garage once that claimed to valet your car on the SpotHero app.. they actually made me self park against this rocky wall that was on a tight curve AND on a hill. My car is worth too much for that to be acceptable especially when their listing on the app is so deceitful. I reached out to customer service about it and they never did anything- the lot still makes you park that way and the ad still says valet. I’m over this app and will be using a competitor now..MeaganwolfeVersion: 5.5.0

Terrible customer service not thinking about the customerBeware - what time you are parking and if the garage/lot is really open as the app is misleading. I called spothero to report an issue that the app allowed parking to be reserved in a garage which was actually closed for entry during the start time of the reservation. The issue is that I was telling the customer rep that this is a suggestion to improve the app experience for customers by not listing garages/lots that are closed during that time and the rep was just not willing to listen. She constantly said we cannot know what the customers needs are so the customer has to look into the details. SERIOUSLY??? At this day and age you have an app that is way behind the game and when a customer is giving a feedback you actually have the nerve to answer this way? If you record your phone calls, please go and listen to this conversation. I am willing to be contacted to again share my suggestion to improve the app for better customer experience for future..AabrakaadaabraVersion: 5.16.0

Waste of time and money I’ll never get back.Spent 18$ to reserve a spot using this app in Long Beach . When I got to the parking garage they had already sold out all their spots to cash paying customers. There is no way to dispute a ticket or claim you have to hope you can get someone to listen to you and maybe reimburse you via email or call your bank and dispute the charge. Major MAJOR inconvenience, instead of showing up to the event early and finding parking I relied on this app to streamline things. My party and me ended up wasting well over an hour trying to find spots for our cars and ended up walking much further than the parking garage we reserved. This of course had us miss about 2 hours of the event and be out 18$ in parking (just for my car not including my buddy who paid 11 for his car and my other buddy who paid 7$. These jerks oversold and got 36$ just from my party. They probably raked in hundreds or thousands from other people who won’t fight or complain for a few bucks. Very crappy situation that kills a night and ruined the moral of a party..Adamwilson301Version: 4.34.0

Seems like a scam!We reserved a parking spot through Spot Hero for a Rockies Baseball game in downtown Denver. Not being from Denver, we had to use our navigation app to get us to the parking lot. The address that I imputed into our navigation took us to a spot where there was a large building with no parking lot to be found. Thinking I made a mistake in putting in the address into our navigation, I tried again, nope, I imputed it correctly the first time. We ended up having to find another parking lot and paid more money. Here is the first kicker, I tried contacting Spot Hero off their contact page for a refund the moment we got parked in our new parking lot. Their contact page claims that they will respond within 24 hours. I am on day 3 and have not heard a thing and still no refund. The second kicker, our friends that we are going to the game with also used Spot Hero and had the same exact thing happen. Maybe this review will prompt a response, but I doubt it. I would stay as far away from this scam as possible!.Mlovato1970Version: 5.14.0

Do not use this app for parkingI recently went on a trip and used spot hero to reserve a spot in a garage. Originally we were going to take my car but later we decided to take another vehicle. The “great” thing about the app is you’re supposed to be able to update your license plate number in situations like this and that’s exactly what I did. The app even said my “reservation was successfully updated”. I get to my destination and park and ended up getting booted anyways and had to pay $160 to have it removed. The workers in the garage said “never to use Spothero for parking because they never update the system ESPECIALLY when you want to change the license plate number.” She also explained to me that this is a very frequent thing that happens and to always pay directly at the garage. When I called customer service they said they can’t refund me because it was a valid boot due to the fact “it was the wrong plate in their system”. Save yourself trouble and money and just pay directly at the garage..SjcoldVersion: 5.23.0

Book with CautionI made a parking reservation on the app and found out the lot was full upon arrival. What is the point in making a “reservation” if they don’t guarantee it? I was pressed for time and I couldn’t find a place to pull over in the area (downtown during rush hour) to call the company. I ended up finding another lot on my own that was $3 more. I was annoyed but prepared to simply request a refund through the app but they don’t give you that option. You need to call or email the company for a refund. I called and spoke with a rep who then emailed me and instructed to send pics of my receipt at the other parking lot. I did so and respectfully expressed my displeasure at the whole process. I sent another email the following day to check on the refund status and heard nothing. I called the company again today since it had been a few days and was immediately refunded and given a $10 credit which I’m not sure I’ll even use. Overall, it’s been a big waste of time and the first person I dealt with failed on customer service..Moonchild59Version: 4.14.0

Paid Reservation is not guaranteedWhat’s the point of this app if you can’t ensure customers are getting a parking spot after they’ve paid? We booked a parking spot in los angeles next to Hollywood Palladium and when we drove up there was a bunch of cars being turned away because the lot was already full. The worker told us that they re-sold our parking spot to someone else and there’s nothing they can do about it and to ask for a refund. We spent hours having to find another parking spot. We called customer service and the person tried to get us to accept “parking credits” on their app. Why would i want parking credits when you can’t even make sure the parking spots are guaranteed? That’s the most shadiest and corrupted thing i have ever heard. This app is a scam and will take everyones money without making sure you are able to get a parking lot spot. You’re better off driving to any lot and paying in cash to the parking attendant. This is a useless trash app and i’m mad..Ryoeun0Version: 6.6.0

Awful Customer Support and Shady GaragesSome of SpotHero’s partner garages in NYC are shady at best. The fine print is confusing and at times incorrect. For example, I signed up for a one-month parking space at a garage downtown and the garage charged me an additional $30 service fee, then *saved my credit card* and automatically reenrolled me in a monthly $500/month plan and charged the credit card they saved. When I contacted the garage, they insisted they informed me when I paid the $30 fee on my first day in the garage. SpotHero ignored multiple emails and never followed up. Their customer service was absolutely useless. They neither sided with me nor the garage, they simply played dumb or refused to respond. Horrendous customer service. I saved the unanswered emails and submitted them to the Better Business Bureau. I disputed the charge with my credit card company and the Better Business Bureau and was able to recover the $500, but SpotHero was of NO HELP and I will certainly not be using them again..JoespañolVersion: 5.7.0

Going downhill, they are fleecing customers bkwBeen a spothero user for years. Always enjoyed it. Recently they've stopped providing good customer service when pretty much anything happens. Now they'll steal your unused reservation fee if something happens and you don't cancel before the window. It seems like they've stopped giving refunds for pretty much anything and are just offering $5 credits now. Shame. There's little benefit to using Spothero anymore with their new "all sales final" policy. See the recent reviews - multiple cases of this. Just use another app or pay at the garage until Spothero rights the sinking ship. And for the “developer response” - that’s just the same PR blurb they copy and paste everywhere. I got the same from their “heroes” - they all hide behind it instead of addressing customer issues. There is no confusion - just a big company that used to be great, now stealing from customers because they can. Shameful..Kevin 72638393Version: 5.24.0

Lot Descriptions Aren’t ReliableSpotHero is often a convenient way to reserve affordable parking, but one bad experience has me looking for alternatives. I reserved a space in the app and proceeded to the lot. There was only one space remaining but it was marked as a compact car space. The app description specifically says you can park anywhere that doesn’t say “reserved”. Since I was late and the app description makes no mention of compact cars, I figured I was Ok. But I still pulled in as far as possible and ensured I wasn’t impeding traffic (Subaru Outback). That didn’t work, and I got a ticket. Oh well. SpotHero’s customer service didn’t respond to my initial email but i was able to speak to someone by phone. They were apologetic and polite but only refunded the initial parking fee. That’s fine, but I’m now suspicious of whether my “reservation” really counts for anything and whether I can rely on the app’s lot descriptions. Paying this ticket wipes out months of whatever “savings” I’d accumulated using SpotHero..AbergVersion: 5.13.0

This doesn't work at allLooking for cheaper parking at American Airlines Center in downtown Dallas I came across SpotHero. I reserved a spot and got an email with a reservation ID. The app also provided the redemption instructions. I drove to the parking lot and when I tried to redeem my reservation I got stuck at step 3. At the payment machine there was no "Coupon" button or any other option than paying cash or credit. I tried calling the phone number listed. The app says they take calls from 6 am to 11 pm CT. I called around 7:45 pm but couldn't get to anyone on the phone. Since I was running late for the game at this point I decided to pay on the spot again at a higher price. I sent a couple of emails through their app requesting a refund but haven't heard anything back from them. This is a complete joke. As a company you should at the very minimum make sure that customers will be able to redeem their reservations before selling spaces at a lot where you don't have the proper machine to do so..Arturo MaderoVersion: 4.17.0

Great concept but didn’t workFirst time using SpotHero app. I reserved a parking garage in my area for a week bc I’m out of town. The first lot was full and the attendant declared that Spot Hero was a scam. I got a credit and rebooked. Second lot was full and said they had no control of this and not to use Spot Hero. I called Spot Hero customer service and they were very kind and rebooked me. I went to the third lot that Spot Hero rebooked me at and they were full! That lot told me to try another one nearby so I called Spot Hero to try and book me there since I had the credit. The customer service agent said it looked like there were openings so he booked me at this fourth lot. I got there and … it was full! At this point I was in near tears bc I was late getting to the airport and that attendant had mercy and let me stay. The Spot Hero customer service is lovely and the interface is good but it simply did not provide the service. I wish it worked but it didn’t and it was incredibly stressful..Lara KimVersion: 5.15.0

Parking ticketWill not use again. Got a ticket while parked in the lot on my reservation, and customer service, although polite, refuses to cancel the ticket. Just park and pay at the kiosk..LacccccceVersion: 6.8.1

Low customer serviceMy experience with this is app is really bad. First they gave me a parking spot which was blocked due to the event and I get stuck in that street, wasting time and money! Then after my too many calling they compensate it with “Spothero credit” after atleast 2 weeks, which was completely useless ! I cannot use that amount! There is no real customer supporting!.EllinazghVersion: 6.6.2

Overbooked. BewareBooked and when I arrived attendant at Hilton Phoenix had nothing on record and said there was no room. Scam..House12312:134Version: 6.6.2

It’s a scamI was trying to save time, just pay when you get there and delete this app if you already installed it. I didn’t save any time and could have searched for cheaper parking if it wasn’t for this stupid dishonest app. When I got to the actual parking garage, there was no mention of how to link SpotHero to a ticket which the parking garage instructions state must be placed on the dash after paying at the machine. Spot hero charged $16 which I have been trying to get back and the official parking garage machine charged $40 for the same time. I have been trying to get a refund from spot hero but their policy is no refund after the time starts. I am quite gutted about this scam. I don’t normally write reviews. Anyone know how to give 0 stars or a negative star review?.Bobby LancasterVersion: 6.6.2

Scam- Charged Extra when LeavingComplete scam. Paid $28 for parking in the app and then was charged another $10 when leaving the lot. Could have paid $25 for event parking without using Spot Hero. Don’t get scammed by Spot Hero..Vman6Version: 6.4.0

Always costs more than the facility and rarely works rightAvoid.App-Reviewer-GuyVersion: 6.4.0

Never again- total rip-offI downloaded the app yesterday, and paid $20.00, plus the service fee, trusting that our parking experience would be better, because downtown Toronto is difficult at the best of times. Add to that the Toronto International Film Festival, a Blue Jays game, plus an Eric Clapton concert, and you can imagine the craziness on the streets. We could not find the parking place, in spite of going around the block several times, and using the photo supplied on the website. It was simply not well marked, if it even existed at all! Finally out of desperation we went into a garage that we figured must be the right place. We did not find out until we were trying to exit after midnight that this was actually 79 Wellington and not 75 Wellington. We ended up having to pay again. This morning I called customer support (in the USA, which has added an international calling charge to my expenses), and received no support, except someone reciting company policy. Ironically, there was absolutely no shortage of parking spaces anyway, so it would not have been necessary to use this “service”. Lesson learned. Never again..BarrieRositaVersion: 6.2.0

Relies on lot not being fullThere is no basis for successfully finding a spot and reserving it. I pre paid and reserved, arrived only to find all spots were taken and it was a public lot. It’s a pointless money grab that offers zero advantage to any green p or parking lot finder app. Add to my pile of useless deleted apps..KnitefliteVersion: 6.2.0

Doesn’t work in MontrealUgh.Henry424543Version: 6.1.2

App is fine, support not so muchFinding parking via the app is pretty good, loads faster and has better features than some competitors. However if you have an issue while parking, the support options are severely limited (phone call only - not great for several reasons)..Richmond_sVersion: 6.1.2

Not Available in Vancouver, CanadaThis app is useless in Vancouver, Canada sadly. We’re always getting left out.MaryinVancouverVersion: 6.1.1

Just the whirring circleToronto—tried to find a spot in the downtown core near a popular steak restaurant where I KNOW there are dozens of lots. The map shows up and just keeps spinning and spinning and spinning and hangs. No choices presented by SpotHero. Not much of a hero in my books..Marketeer_MikVersion: 5.24.0

More expensive than going to the lotDownloaded the app yesterday for Toronto area. The app did give plenty of available parking, including one lot 160 m from where we were going, and I could've booked it for $20 to park from 5:30 PM to 8:30 PM. We decided to just go to the lot directly, and it was actually only $3 from 5:30 PM to 5:00 AM! I will use this app again to find available parking, but will not book on it..E7001LVersion: 5.22.0

Awful policyDo not take advantage of the promos as it’s country bound and they do not explicit state it. You will not be able to get a refund hence the promo will not be worth at all… terrible experience..JameslittlemonkeyVersion: 5.21.0

Complete Waste of Time and MoneyDo not Use will not work and when you contact support will make you wait for hours promised everything deliver nothing. SpotHero will never ever phone you back charged Twice for Parking.Cliff MonkVersion: 5.21.0

Received two $100 tickets despite paying for parkingI’ve used this app three times in Toronto, and ended up with two $100 tickets from Impark even though I paid for parking through SpotHero. The first ticket took a month of emails to SpotHero to have it resolved, the second one was responded to quicker yet I have my doubts about the ticket cancellation. Wondering why this keeps happening when booking parking through SpotHero; I’ve asked in emails and that question is never responded to..Caterina22Version: 5.19.0

Unable to help you when their parking lots make a mistakeI parked in a parking lot in downtown Toronto and I was 100% sure that we parked in the right spot and received a ticket from the parking lot Impark for a parking lot that I was not at. When contacting SpotHero they said they could help me if it was invalid.. but it makes no sense because obviously I wasn’t at the other lot so of course my parking was not showing for that lot on the ticket. They dragged out the process for a month and didn’t help me with my dispute. I’ve asked them to have Impark check their cameras and for disappoint responses from them saying that they can’t help me. Delaying any sort of help that I could have received from the beginning. Terrible service cost me more money to use this than I could save..Jennifer minhVersion: 5.18.0

Spot booked when arrivedI made my reservation and paid only to be told upon arrival at the lot that there were no available spots..IggysentmeVersion: 5.17.0

Overcharges compared to real priceCharges more than the price posted at the lot. Tried two lots, both cost a dollar oe two less..RobexiusVersion: 5.16.0

Not worth it.Tried it once never again. Prepaid ticket for garage . Instructions said present spot hero to attendant to exit. Got to garage no attendant. Ended up paying again and it was half the price charged by app. Do not recommend..BenznorthVersion: 5.15.0

More Zero Than HeroUsed this app for the first time to get Toronto parking around Yonge and College. Managed to get a spot on Elizabeth St only to find after the purchase that the spot does not allow for SUV, Minivan, or trucks. Convenient that this disclaimer only comes up after payment and not during the search. The app asks for vehicle details but does nothing with it. BTW I went down to the lot and it was full or large vehicles so once again no homework and terrible user experience. As for pricing, most green pea parking and private unmanned lots have a $8/day option so found this application offered not Hero but Zero value add. I walked by two lots closer to where I needed to be at $8 for 12 hours of parking. Did a quick search on this organization and they seem to have a heavy focus on engineering talent, may I suggest you find yourself a decent product manager? Without much thought I can imagine several ways to improve the end user experience on this app and strategy to grow revenue..HickmangtaVersion: 5.14.0

No customer serviceI sent them email twice to try to resolve my issue but never got a response from them..Eee2372Version: 5.14.0

DumbI would have given a 5. However I had a terrible experience with the parking garage in Toronto. Getting in was super smooth: one scan of the QR code and I got in. Leaving though… I felt like I was held hostage for 10 minutes. I extended my parking by three hours because brunch with friends was running late. Neither my original nor new QR code worked. The manager of the parking lot attendant got involved and at one point took my unlocked phone and walked to his office with it - he easily could have looked at/taken private information of mine unbeknownst to me. I handed my phone to him under the pretence that he would remain nearby… was not expecting him to walk away. Eventually he came back. They let me leave and I don’t know if they ever were able to locate my reservation.DMorgan1993Version: 5.12.0

Customer service doesn’t careYou only know a service provider when problems occur. I will not use SpotHero anymore. I’ve got fined while parking, despite having paid the parking via SpotHero. The customer service is not effective to solve the issue. The parking lot administrator is still trying to collect the money. Horrible and painful experience. Forget about SpotHero.GuidumarVersion: 5.12.0

Not great serviceThey asked for this review after they sent me to a full lot, and then didn’t refund me and instead I have credit I can never use….Theawk47Version: 5.12.0

Often requires to print a ticketI don’t know of many people who have a printer in their car? Be aware often when choosing your parking parking lot will require that you print the ticket out which in my opinion sort of defeats the purpose of this app. It’s a shame because this is actually a really great app and the refunds are ver user friendly.MarkandrewboneVersion: 5.10.0

Can never find super obscure parking spots!👎🏾👎🏾Can never find super obscure parking spots!👎🏾👎🏾.Bup brapVersion: 5.10.0

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