Sephora US: Makeup & Skincare Customer Service

Sephora US: Makeup & Skincare Positive Reviews

Better late then bad eyelinerAmazing app love using it because I can use the app and a lot look up stuff on web browser also super easy to use makes it easier to find the free offers that go with your purchase. And shows me new things before they drop and come to the app 1st before going online gives me a chance to score new products before other people or know they are coming soon I love using the app. It’s so user friendly. Only complaint is when I want to look at Sephora on the web browser it redirects me to the app sometimes that fine but not when I already have something open I wish I could just use it when opening app but still 5 stars. I love that it suggest products I have viewed or hearted at the bottom so I don’t forget about them. It keeps me logged in so my items stay in my cart. If you don’t use the app you definitely should one of the things I love the most is if you are going down a list of products and click one when you go back it takes you to the spot you were in unlike the browns we where it sends you back to the top.Geezy04Version: 21.3

Good app with some issues/suggestionsApp wise, this app is very easy and pleasant to use. The navigation, appearance, and ease of ordering is great. I like the trial size samples. What I would really like to see is to be able to manually organize our Loves list and also add notes to each product. With all the samples I get at sephora, I save all the items I liked, but would like to add notes on what I liked about them. This is very important for me for skin care as I try different products and I favor some samples over others. Changing the order is something I would like to do so that I can put staple items at the bottom and new ones up top, or by category, etc. This would greatly improve the app because I use so many products from Sephora and want to keep my items organized. Costumer wise, I am a rouge member and I have 2500 points that I cannot redeem for $100 because the site/app makes it available for literally 1 second at 9:08am on Tuesday and Thursday and disappears because it’s sold out. I only get the $25 reward easily, but the points it costs is not worth it. I have refreshed the app a million times at 9:00am-9:30am and later to get the rouge reward, but it is sold out and I cannot add it to the cart. In 2018 I easily redeemed my $100 reward, with no planning for timing whatsoever. This year it makes it not even worth being a rouge. I know this is not just me because I have seen hundreds of comments on the Sephora forums talking about it, and there is no explanation as to why this is happening. I am hoping that this will change and go back to the way it was when it started last year, because that’s the main thing that makes it being rouge for me. Sephora made it like the rewards system has improved drastically this year but did not deliver..Sulsul35Version: 19.7.1

Sephora, you are losing moneySephora, people are trying to give you business. So many of us are big fans of Sephora but are beyond floured you can’t get this app issue resolved and you are not acknowledging it. There is so much consistency in the issues we are all having on this app. How hard do you expect people to try and give you their money when they can buy many of the same things through a different app with less frustration. I’ve been SUCH a loyal long time Rouge member and spent thousands of dollars over the years in Sephora. I, like many other customers, use my app regularly. My cart serves as my list so I won’t forget things when I make the next order. Giving customers first access via the app is so laughable if the app is the very reason we can’t buy it. What is going on? Other retailers figure out how to get their apps to work - why can this large lucrative company not get this resolved? Your app is costing you more money than you think. It literally will not let me give you my business..Chief MissyVersion: 24.15

BEST SHOPPING APP EVER!!!!BEST SHOPPING APP EVER!!!! Everything I need and want is soooooo easy to order! This is is BEST online shopping experience I've ever had! Easy to mark FAVS and add and edit your cart...unlike the nightmare mazes some stores force you to crawl through when you want to get in and out. And if you have some time read, watch videos learn new techniques, styles and literally "wander and window shop!" It's that shopper friendly of a site! I can research and review innovative....or just plain fun....new products!! And keep my makeup tower well stocked with my all time ab-fab favorites!! And I LOVE ALL OF THE SAMPLES AND PROMOS/REWARDS for shopping!!! I feel like a kid in a candy store!! We all like to feel like we are getting a little fun something extra! And plz plz plz don't forget to watch the FREE tutorial/videos from professional makeup artists linked right from the sight. They are sooo much fun and valuable information considering they are professionals!!!! There is also a concierge number you can call for advice and or help. GREAT JOB SEPHORA!!!.True3Version: 17.8

Apple wallet digital passLove the app! The only thing I dislike at the moment is that the app no longer supports Apple Wallet for membership passes. I noticed that my pass in Wallet had not updated my points in a very long time, even though I had it toggled on for automatic updates, and there’s also no way to manually update it either. I assumed that if I deleted it and redownloaded it in the app, it should be working properly, however once I reentered the app, it did not provide a way to download the pass into the Wallet app… and now my pass is gone forever 😞. I understand that I can still provide personal information for the cashiers at the store, as well as pull up the barcode in the app, however not every mall in my metroplex has significant WiFi connection. There are most definitely dead spots in some malls where I can’t receive any access to the internet. Also I don’t like giving out my personal information publicly. The member pass in wallet has always been very convenient for me and I’d appreciate if this feature was brought back..NichelleMVersion: 24.4

Convenient but glitchyI’ve used this app for years to shop online and overall it works very well. I love that I can save my products in a loves list and that it saves all my past purchases from both online and in store. The live chat feature is fun, I love answering questions and interacting with other girls who have similar interests. However it’s always been a bit glitchy for me. Every time I answer a question, it kicks me back to the top of the list so I have to scroll down every single time to see other questions. It’s always done this for me which is super annoying. It also has a tendency to suddenly zoom in while in the chat. I usually can double tap the screen and it will un-zoom but after the most recent update, that stopped working. Now I have to close the chat completely and re-enter for it to display normally. I wish they would fix these bugs to make it more enjoyable. I’ve also never been able to figure out the online community tab. It has never seemed very user friendly for someone who isn’t familiar with that part of the app..WbakjsjxkVersion: 19.8

Great app with minor complaintsLove the app. One of the best shopping apps generally. Two complaints, which is the 4 stars, is when looking for foundation or lip colors etc. you have to click the colored square without an option of seeing also or in lieu of the name of the color. For example, if you’re looking for a specific colored lipstick, you click through the squares of color to find the name. Searching the name of a specific color doesn’t always work. The second is sometimes the “try on” live, the color looks totally insane And not at all what it really looks like in person (because it looks truly. Crazy). Or, on the other hand, if you use a model,it’s very difficult to even see the product preview. For example, highlighter, eyeshadow or liner, and blush are really difficult to see. the existence of swatches and the try on option is great, I just wish it was tweaked a little. That definitely sets it apart from the Ulta app, which 9/10 doesn’t have any swatches in their product description. But the do let you filter by name. That’s it. Otherwise. Great app. Love Sephora!.LjattyVersion: 19.6

Okay, but not greatApp works decently well while in use. But it drives me nuts that if I switch apps even briefly, when I return to Sephora, my search/displayed item has been cleared and I’m back on the home page every time. That totally stinks for multitasking, which is all I’m ever doing on my phone. Also, I totally agree with another review which suggests better options for viewing the names of different product colors without having to click through each one. Similar issue in the review photos section: you are given the option to filter user photos based on the product color, but often only the color descriptions (I.e. “warm dusty rose”) are displayed here, not the actual color name. If the colors do not have descriptions, then no text is included and you’re forced to guess which color is which. There could be a lot more organization surrounding product colors in general; often I’m looking for something in a specific color family, so improved search/display features on that front would be helpful. Other than that, I haven’t had too many issues with crashes/glitches or functionality..K.hareVersion: 19.8

Sephora is a girls best friend!I love Sephora, and the app! Always fast shipping, always great customer service when you do need them. Package lost in transit? They’ll send you a new package out ASAP with all the items your originally ordered! Not to mention the endless brands they have - always quick to have the latest and greatest in makeup, skincare, perfumes…everything! My favorite part is the Sephora rewards. Coupons you can earn with points gained - or you can keep saving and saving for the ultimate reward! - 10$ off every 500 points (believe me it doesn’t take long to hit that 500 mark) but you can also save to the next bracket of 1,000 for 20$ off…every 500 points. Birthday freebies. Free Trial samples upon check out- it’s just like the store…from home…with the app! (You know for the days you don’t wanna put on all the makeup you bought at Sephora just to go out and public to buy more 😜)..AngiexxmariexxVersion: 21.13.1

More useful than I thoughtI shop Sephora frequently so the app made since. I do not like the search feature because you have to be sure of the spelling of the product to get the search results you want. Other sites will at least take a guess at what you are trying to look for. I do like it’s suggested product listings for me. I looked up collagen and found out through suggested products they sell all types of vitamins and supplements. These were Items I needed but did not think to find on their app. I love the account pull up where I can see history of purchases with pictures of products I bought. This makes it easy for me to go back and do a product review, a re-purchase, or price comparison. There is a like feature that saves items that you do not want to purchase now but would like to purchase at a later date. Returns are super easy thru the app but the customer reviews help me decide if I should or shouldn’t purchase something which prevents returns by proper research. The reviews are complete with each persons skin tone and skin description to find a relatable reviewer..December queen12$$Version: 20.11

Easy to use, not as easy to trustThe app is very user friendly and comprehensive. It’s full of lots of special features but I mainly use it to shop and read product reviews. Unfortunately these days new products may have plenty of reviews—more than you’d expect at that point—but they’re all or almost all from people that have been given the product for free in exchange for feedback. For one thing, I see a lot of the exact same words/phrasing on many different products making the opinions feel like canned responses. Also, without knowing who is providing the product and for what reason/program it’s being provided by and what the relationship/role of the reviewer is to them, I can’t help but be skeptical and wonder if their glowing reviews are actually provided so as to obtain or “earn” more free products. Also, like another reviewer mentioned, I really hate that they removed the Q&A feature on each product’s description. That was often very helpful when the descriptions were too short and uninformative..IBDaniGVersion: 19.2

Cannot access “loves” list on appI love Sephora. I mean, I am Rouge! So, I have shopped quite a bit. But I find the app frustrating because I looked and looked for the list of all of the items I have “loved” so that I could go back and buy them. Now, if you search “lists” on the app, it takes you back to the area of the app where your orders,buy it again, account, flash, reservations, Samples & Rewards,Beauty Advisor Recommendations, & Color IQ & Beauty Traits menus are listed. This same area can be found, when logged in, by clicking on your name at the bottom of any screen. But, when I’m in the mobile version of Sephora using Safari, I’m given the choice to see the Loves menu where my saved products are. However this menu is entirely missing from the Sephora app and I find this quite frustrating. It’s so much more convenient to be in the app but I constantly have to bounce back and forth just to access my saved loved items. Please correct this in the app! You are deterring sales! (And this is coming from someone who works in eCommerce/product Content for fast fashion. Retailer).KatDenise80Version: 20.20.3

Great but the colors aren’t the same on screen as the are in personI love the app because it’s easy to find whatever you’re looking for. However I’ve noticed that the colors on screen vary wildly from what they look like in person. Many reds appear more purple or orange in person, and often it’s difficult to tell if the makeup is suitable for winter, summer, autumn, or spring skin tones. I’ve learned that it’s best to use the app to search for potential colors you might want to try and then go to a store to actually try it on. If I could suggest to the app creators: it would be helpful if the colors were more accurately displayed to save people the headache of thinking a lip color is deep red but having it turn out to be more of a plum. It would also help if part of the description included a list of the skin tones certain colors would best suit (not just warm vs cool either, I’m talking the full four seasons), because having one model with a chalk white arm, one with a deep tan arm, and one with a super dark chocolate arm doesn’t cover any of the medium skin tones that most people fall into..Rin1994Version: 19.8

Great app but needs minor tweaksGreat app, but with a few tweaks could be even better. On the off-chance developers actually read these reviews, my suggestions are as follows: (1) when choosing samples, you have the ability to view the full size product to read all its attendant information, but in order to navigate back to your basket, you have to manually close out of the product you are viewing and click on your basket again—quick fix would be to create back arrows that automatically navigate back to the basket; (2) the full size product view is not available when looking at the trial sample promos so you have to close out of your basket and search for the product, then go back into your basket manually—adding the same navigation options described above to view the full product and navigate back to your basket from that view would make the app perfect..AppReviewer987123Version: 18.1.2

Love!I very much enjoy using this app so I don’t have to go into the store sometimes I don’t have time but really need a blush I can always trust Sephora to get it to me fast and very accurate with the time! Sephora apps really helped me over time which is so awesome! And the basket that you can just add all your wants to it and you don’t always have to buy it at one time so if you want something you can just add it to your cart so simple! I personally love the birthday gifts you can get if you have an account for Sephora! On your birthday you can just get yourself a little treat! Another thing I love about Sephora online is you can see everything you need just by searching it up and instead of going inside and looking around it is just simply right there! Thank you Sephora online keep up the great work bye !!!!!!!!!!!.Punkydoodle05Version: 24.10

Good and badSo i'm giving it a three bc it's good and bad. i'll start with the bad. it's my bday month and im supposed to get a free gift. right???? that's what it says. so i've tried all the options: the points, skincare, makeup. and all of it says i have to have a thirty dollar purchase or more for the gift to be activated. what the fart nugget i don't wanna spend thirty dollars just to get a "free" bday gift, i don't think a free bday gift should have to come with something u buy. js give me the freaking gift. also, it ripped me off on rewards. i had five hundred rewards so i tried to purchase five things each for a hundred rewards. i exit out of the app bc i have to go somewhere. then when i come back it's updating. kay and when its done updating. ALL MY FREAKING REWARDS ARE GONE! i'm literally so freaking mad. i even sign in again to make sure im on the right profile. i was saving up those reward. 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭 now onto the good: i love how i can just search in brand like drunk elelphant and it gives me all the options. but like at the store sometimes its out of stock in store or i need to look a lot and they move stuff around sometimes or blah blah blah. anyway, this app allows me to stuff like good deals and limited additions and stuff that's only online. i thibk u should download sephora but look out for the glitches, updates, account stuff, and for the bday gift, just buy something if u want that's over thirty bucks, or just don't bother.! w@nna be @ dinos@urVersion: 24.12

SephoraSephora is one of the better retail store applications. To start with the design while a bit compact and old fashioned is easy to navigate. Mostly any section in the app can be reached from the side menu. The app allows you to search for products in a number of ways whether it be by brand, what’s new, what’s on sale, luxury items, for men, which is helpful to me since most of the items cater to women, and other labels. Users can also use the app to see the latest promotions from the inbox section. The app also has an email me option for items that are out of stock so you will be notified when more comes in. The app allows users to search for store listings and manage their account whether it be to edit information or track store points. The app is even more beneficial to women allowing the booking of makeovers appointments and more tools that could help them come to decisions with the products being sold by the retailer..D. HillVersion: 18.8

Great when it worksThis app is great when it works however there’s frequent login issues. It doesn’t keep you signed in even if you toggle over to keep signed in option, so you have to login every time you place an order or look up any account info. Password reset doesn’t often work and even if you reset your password a login error often pops up. This has happened a few times, I’ve contacted customer service and even they can’t resolve the issue. You have to delete and reinstall app and if that doesn’t resolve anything you have to wait up to 5 business days for someone to look into it and get back to you. Customer service has said this is a well known issue and yet it continues to be an issue. Why has it not been fixed yet…and even if you say screw the points, I’ll just sign out as a guest because I want to make a purchase, you can’t! You cannot sign out as a guest on the app or website on a mobile device..Jenben86Version: 23.6

Problem placing orderThe app is good, except there is one problem I have been experiencing. I am trying to place an order and I am adding a gift card to use to pay for it. I put all the information in and I go to checkout. Every time I check out, an error pops up saying something is wrong with the card information. I go back and check, and the CVV didn’t save. I keep re-entering it, I make sure to click save, and it won’t save the CVV. I tried doing it on the app, browser, another device, I tried deleting and reinstalling, restarting my phone, I tried doing a different method of payment, but no matter what I do, the CVV won’t save so i can’t place the order. I talked to three people on the customer service chat. One tried to place the order for me but faced the same problem. I believe it’s a problem with the app and needs to be fixed because the CVV is required to place the order but I can’t place it if it doesn’t save..✝️jgVersion: 25.5.1

MORE FREEBIES ON SEPHORA APPWhy bother with the hassle of the mall? Tired of wondering if that last Sephora Rep chose a product because it was perfect for you or because it was perfect for their sales quota/commission? Want more freebies and no hassle? Shop the Sephora App!! You get to create your unique profile, the app finds products & you can view other beauty profiles that match your beauty profile, plus there’s tons of community groups to join, and you’ll get the inside scoop on every product before you spend a dime! There’s lots of freebies to be found- you get two free samples per order, can use your Sephora beauty Insider Points & even apply for a Sephora credit card or Sephora Visa Credit card & (most times) get instant approval & 15% off your first order! No time or patience for the usual high pressure sales pitch at Sephora? Tired of waiting for assistance while reps spend their time doing makeovers & pushing products on 20-somethings who are only there for the freebies? Tired of being ignored at Sephora because you’re not the “target demographic” the Sephora reps are programmed to cater to by management? If you answered yes to any of those questions- Download the Sephora app & experience the joy of shopping great products at awesome prices, get insider perks, & emails/text alerts when your favs are on sale! Seamlessly secure, safe shopping & everything in your basket is saved each time you shop! It’s addictive! I found The Ordinary Skincare on the Sephora app & saved $$$$ and gained gorgeous skin! Thanks to Sephora & The Ordinary I skipped the Juvederm & Botox I’d scheduled at a medi-spa!.Barb0927Version: 19.6.1

Super simpleI’ve always been a dime store make up shopper and never cared much for luxury brands or spending much on skin care. That said, my needs were simpler for a long time. Discovering Sephora the last six months or so and particularly the app has been so helpful. Seeing what I’ve bought before to be sure I get the right shades, having the ability to return and replace shades that don’t work getting free trial and sample sizes to test all makes it worth it. I still don’t spend on luxury brands but I can comparison shop much more easily and with confidence. The app can be a little glitchy at times and though I have a color profile, I’m not confident that it is choosing make up shades for me on that basis. It would be great if it could show that it is a match, a near match or that the skin profile color couldn’t be matched. I’d be much more confident trying new shades in that case. Overall awesome app and awesome service model. Love Sephora..ErrattoVersion: 19.4.1

Makes shopping sephora addictiveI like most things about the app. It is easy to navigate and shop from. The thing that is frustrating me so much is samples subbed for things I have no interest in, samples just not being included, beauty offers not being shipped. Every time they do this it makes me shop other places more. The number of times they are messing up orders latley is hilarious. And the virtual artist doesn't work well to use it live on you. Putting colors up on their models works, but mostly everything looks nonexistent or the wrong color in the live one. I also wish that you could write notes to yourself in the app. I get so many samples and use some things so sparingly that it would make organization and picking products so much easier for me. Like alot of other people I usually have so much going on. But if I could put all those thoughts down by products like in my my loves or just somewhere else in on the app it would really make me love it..VeggrrrlVersion: 18.3.2

Has been so buggy and difficult to use for YEARSI have had countless issues with this app and have had to reach out to their technical support team on at least two occasion because of issues like not being able to log in or reset my password and not being able to post reviews. Throughout several updates I have had the consistent issue that when I write a product review it will only allow me to see the first lines in the text window but once I try to type beyond that it keeps everything I type but I cannot see or select it or scroll to it at all it’s just recording hidden text. I have to start deleting from the beginning to make the last thing I typed finally move back to where it’s visible. I literally have to type my review in a separate app and copy and paste it in. It’s astounding that major bugs like this are just overlooked update after update.SkinnabeVersion: 23.20

This app is AWSOMEI love this app, I love how I can see if things are in stock at my local Sephora and instead of going I can just order online it is sooooo convenient and definitely the best shopping app I have ever used It also keeps track of my points and tells me when there is a sale on a certain brand of just in general also it has so much information about the store and the brands you can also sometimes get 24 hour early access before it comes out it also shows the new items that are coming out and it notifies me if something is in my cart and it goes out of stock when it comes back in stock and it’s way better than calling or going to Sephora just to see that they might not have it so you can just look on the app GET THIS APP ITS THE BEST.Preppy_slay13Version: 25.5.1

Feature requestsI do love most of the functionalities of this app, but there are a few features I’d love to see. My biggest peeve: can we add a swipe gesture to go back to search results when viewing an item detail? Reaching my thumb to perfectly target the back arrow, that is so tiny and 15px distance to the hamburger menu. I always seem to fat finger the back arrow because it’s way too close to another tap target. The back arrow and hamburger menu are simply way too close for it to be a pleasant experience. How about introducing a tab bar instead like Instagram or Facebook? Also, truncating the text instead of wrapping a long name to two lines in the list view is confusing when products are so similar, being able to view the full name creates more value because then I have to click through everything. I’d prefer to see the full name instead of “Yves Saint Laurent Powder F....” <- no idea what comes after that if the brand name is too long. Additionally, I like the star rating in the list view, but 4.5 stars for 2 users vs. 2,000 users is a huge difference. Putting the quantity of users to indicate volume is infinitely more valuable to me and saves me a tap. I do love the checkout flow. Very simplified and easy to understand and place order. But, I still think there can be some minor improvements that go a long way..Krystyn900300123123Version: 18.7

Erin in OmahaI rarely go in a store due to Covid, today I bit the bullet. I’ve been shopping on line and while it’s fun getting packages in the mail, sometimes going in for some professional advice is necessary. Although a young sixty something that doesn’t always wear makeup, I do occasionally choose to and when I do I like the classy but natural look. Enter Erin! She actually had the look I appreciate, lite and natural. She was on spot in helping me choose the right colors for my skin tone to choosing make up in sleek compact packaging. Yes, that was an actual request of mine because I don’t want to haul a bunch of stuff around. I was able to purchase all new makeup for the coming year feeling confident while going for the look I want with no fuss. Thanks Erin, you made my day! Mimi from Lincoln.3ebkookVersion: 21.20.4

Poor Customer Service and warehouse organizationI ordered product on April 29,2930. They advice me that it will not be delivered till May 26. That pretty much a month. They say is due to low staffing due to the pandemic. Understandable. . My daughter and I live in the same house and she has gotten her deliveries by the 5th day she ordered it. All her other items she ordered after mine have come on time. How is that when they are suppose to be all late. Me and her ordered on Mother’s day. Is 4 days later and she got it today. I called to find out when mine from the same day is coming. They said also on the 26th of Nay. Figure that! I’m done with them. I even sent an email to customer service. Days later I get their typical email they sent to everyone regarding the delay due to pandemic..Angeka123456Version: 20.9

Freakin LOVE IT!!This is hands down the best shopping app I’ve ever tried!! I’ve deleted idk how many apps because they made shopping more difficult and who needs that?? Or, they were just difficult to navigate in general.. I think it’s great how it keeps tabs of All your purchases, online and in-store, so that’s you never have to go back and try to remember what that one thing was that you loved so much, but just can’t remember which shade/brand/style/etc it was? Everything is right there, and it also keeps up with past orders, so, if you need to return something, or exchange something, all the info the clerk will need is right there. I have zero complaints about it! Well.. except for that it’ll remind me I have stuff in my basket, and that I should really go back and get it lol...DaddynNCVersion: 19.8

Sephora BeautyI frequently shop between Sephora and Ulta. I must say Alta has a better rewards program hands down. I don’t like that being a Rouge remember you are offered to choose from samples and small products if you choose to use your rewards. I don’t want small products or samples I want a discount off of my transaction for being a member like Ulta. Anyways now that’s out of the way the Sephora app is way better than the Ulta app. I love that you can try on the make up and/or color live in the app. I love love love the fact that they do a true match from one foundation to another. I am constantly looking for the best and being a perfect match with UD 3.25 I’m able to use that color to find a true match for me with any foundation. I like the fact that you can search your frequently purchased items. I am very happy to see Apple Pay integrated in the app...Shyshy808Version: 18.8

Credit Card hassleI'm pretty sure I have brought this up with sephora before, but the app is seriously broken when it comes to entering your credit card info. If you put in the correct expiration, it will be changed to the previous month once you hit submit, causing an error saying invalid cc info or something. The solution is to pick the month ahead of your actual expiration, so that when it gets knocked back a month it will be correct and your payment cam go through. It's aggravating and needs to be fixed. I was also not able to delete the old address on my account through the the app. The error said it doesn't belong to me or something, which was weird but whatever. I generally like this app and will continue to use it. Would just like to see attention given to issues like this considering payment and shipping are an important function of the app..Meryll CreepVersion: 18.2

Sephora dreamThis is such a good app I can find all my make up and skincare. Awesome. It is awesome. This is my dream true come true and it’s just sublime I love you, Sephora. It’s so so good. Do you want it? It’s my dream. I bet you love it too and also and also another reason why I love it so much is because you can find mini items for traveling and you can find sets but if you don’t like spending a lot of money, get a set some of them are like $50, one of them are like $90 so just make sure you’re checking the prices before you buy it one time I saw the video in her bank account was almost gone just kidding, but she spent a lot of money and you should buy it. I think you should buy it and it’s just sublime. And that’s what I think Bye..JAEL specialtyVersion: 24.20.2

The BombSo dangerous - I prefer it to shopping in store..JnioVersion: 17.6

CANADIANS EXIST!!!Useless app. can’t ship anything to Canada..ImaguywholooklikeagofinsideoutVersion: 20.17

Love the Store but ADORE the app!!I’m a rouge member and love that I can pick up any items or item with free delivery! Sephora has everything I want need and even more, the app makes it so easy to find and purchase!.CCinCalVersion: 19.2.1

Love this app!I love being able to try shades of makeup before purchasing. Sometimes I'll just browse through lip shades when I'm bored. I haven't had any problems with the virtual booth. Not a single glitch. I do however wish they would allow foundations to be tried online..MisshroomsVersion: 17.6

Great app but......it would be awesome if your “Stay signed in” option would actually work. I have to sign in every time I open the app lately, even when it was closed only a moment before..Andi_BezVersion: 18.8

MaquillerSuper j’adore cette boutique.Café41Version: 21.4

Good.It’s pretty good. I think we should be able to change our Beauty Insider Community usernames by now though..Unicorn9374838363Version: 23.9.1

Can’t place OrderApp update won’t let me place order with Canadian address. Basic You need to fix it b/c I need to order.3 yrs using a free appVersion: 22.21

Love itSo I retired years ago, so wearing make up is not the norm for me. It’s very nice and extremely convenient to be able to browse the website Sephora and get the regular products that I bought for years and see what else is out there and it’s amazing to get samples and try to see whether I need to upgrade my supplies and try something different so I really like it especially when it’s from the comfort of your own home.DiannaD63Version: 21.12

No PayPal optionLove the app. The only thing it’s missing is the option to pay with Pay Pal (need to use the website if using Pay Pal)..KrissyPondVersion: 21.4

Shipping is appreciatedI’ve had so many issues with other companies saying “2-3 day delivery!” while the package arrives almost a week late, but Sephora is on their ish. Even ground delivery usually gets here a day before it’s supposed to. I can actually get excited for my order to come, instead of getting disappointed with delays. Plus, it’s easy to exchange in store, so I don’t mind taking a risk on blind buying. Thank you Sephora for being one of the few businesses who prioritize fast free shipping, its what makes me use your app instead of buying direct!.808_bumpVersion: 26.8

Make Dark ModePls !.WalkwalkgleeshwaVersion: 26.11

Can’t change usernameI can’t change my username, when I click on my profile it shows me my profile pic and banner which can be changed but not the username, help.TerouuVersion: 26.11

ServicesWhen I lost a package, I got immediate refund + gifts without any charges.NVTDJasonVersion: 26.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.10

Sephora US: Makeup & Skincare Negative Reviews

Nothing but problems with this app!!First off let me start off by saying I absolutely love Sephora and it’s my favorite makeup store! The original app layout was easy to navigate and get the hang of it. I never had a single problem with it and I loved shopping with the app! Which is why after only a few months on the app I became a consecutive yearly rouge beauty insider. For those of you not familiar with their lingo a rouge beauty insider is when you spend at least $1,000 dollars within a year you get top offers, discounts and receive free shipping on all your orders. I also became heavily reliant on their try it on live feature to try on products. However the new updated layout of the app is confusing and pretty frustrating/difficult to navigate/get used to. It has been at least a year or 2 already since it’s been updated and I still cannot get used to it. The try it on live feature hasn’t worked in over a year already which is extremely frustrating and disappointing. When you’re scrolling through shopping clicking on one item which leads you to the next on the app once you click on your cart you completely lose your shopping/search progress. You can’t get back to it unless you remembered the name of the company/product of the item you were last viewing. Which is why this year I’ve only spent $273 dollars..Ashhhhhhhx3Version: 20.11

Seriously, No More iPad App?My Sephora iPad app opened to a message that it was no longer supported so please download the “newest” version. “Great”, I thought, “they’ve finally launched an improved iPad app to replace the somewhat buggy old one.” I tapped the “download here” App Store link, and was slightly puzzled to see the “download from cloud” icon where “Get” would normally be. I tapped it anyway, thinking “Oh, ok, so they’ve beefed up the iPhone app into a comprehensive all-in-one solution”. It downloaded, I opened it, holding my iPad in landscape mode as usual, and was at first nonplussed when the splash screen refused to rotate. Then I noticed something I haven’t seen on my iPad in at least a couple of years - the 1x button in the lower corner, indicating a clunky old “iPhone only” app being stretched to fit the iPad’s screen. I thought I must’ve somehow downloaded the wrong app version, but a quick App Store search disproved that theory. I’m still having trouble processing this turn of events. Instead of fixing the admittedly imperfect iPad app or developing an updated app with true multi-device support this is the option Sephora chose? Trying to palm off the existing anemic iPhone app as a “new & improved” replacement? 😐 I don’t shop from my phone; I only use the unimpressive Sephora iPhone app to review what I’ve put in my wish list when shopping in store. While this certainly won’t stop me from shopping with Sephora, the reduced convenience of needing to do so through Safari will definitely impact the number of online purchases I make. I’m very disappointed..CattrflyVersion: 17.8

Terrible ServiceI used to order from Sephora all the time. I ended up moving and where I moved there wasn’t one close to me so I ended up having some points that never got used. I’ve recently moved back and wanted to use the points I still had, so with everything going on with Covid-19 had ordered online through the app. I wasn’t expecting to get my order in normal time just due to everything but the customer service didn’t help at all. So I got an email that my order was out for delivery, ended up checking my mailbox and there was a key to open the bigger mailbox yet when I had opened to get the package there was nothing in there. I then checked my email and seen it had been forwarded due to incorrect address information? So I check my account, all information for the address in correct and up to date. So I emailed Sephora explaining the issue (it was Saturday so my local post office was closed by the time I had checked for my package) they replied stating the information in my account is entered correctly but the address entered onto the shipping label was incorrect (meaning THEY input it incorrectly) then gave me a number to call. So I call, am put on hold for 20 minutes, finally am able to talk to someone, explain everything they put me on hold, he gets back online stating the same information that I received in the email and then another phone number to call. I call them, the wait time is OVER AN HOUR. I then contacted Sephora again and my response is basically “we’re sorry this happened, we understand the importance.” Then gave me the same reason I didn’t receive my package and to contact my local post office as there’s nothing they can do.. for something they messed up. And then “we look forward to your future purchases” I am LIVID..Mae0595Version: 20.7

This was a great app until…I bought this app a few months ago, because it seemed better than just shopping on the web page for Sephora, which always erased my data. It worked great until about a week ago, when it asked me to sign in again. I entered all of the correct account info (I have a screenshot of my email and password that I use saved in case I forget it) and pressed sign in. NOTHING happened. I tried again. Same result. It wasn’t telling me that my account info was wrong, it just didn’t work. So I pressed cancel after trying again a few times. Then the page popped up again. I have tried almost every day when I want to online shop, and it happened EVERY. SINGLE. TIME. Yesterday, I finally decided to delete the app and reinstall it, which didn’t fix the bug. I ended up changing my entire account and starting a new one, erasing the points I already have, and NOTHING CHANGED. I tried to get into Sephora again just now, after deleting and reinstalling the app AGAIN, and the same thing happened. I hope that Sephora reads this review, because I really want to use the app again. Do you know what’s going on. Thank you. - A frustrated customer.Anonymouse🐭🐭🐭🐭🐹🐹🐹🐹Version: 24.14.1

Account hacked please readSephora does not care about your security. My account was hacked into and someone from Brooklyn, New York (I live in California) and they were able to change my email and use all of my points. I knew this because I received an email that said my email was successfully changed and that I would no longer be receiving emails to my actual email. When I called customer service about this initially, they attempted to change my email back and were unable to. They bumped up the issue to IT and for months I never heard a response. When I would open the Sephora app, I could see the purchases the person was making. I could see them using my points, but when I tried to login, my login would not work. They also changed my birthday, but left my default photo. I made multiple phone calls to customer service. And every time it was like brand new. Sometimes the customer service representatives were so rude and not understanding of my situation. It’s frustrating for me because I had been a Rouge member for 15 years. I really loved Sephora and really loved purchasing things from Sephora. I really found joy and being Rouge member. And it killed it for me. I will never shop at Sephora again. I will never recommend Sephora to anybody ever again. I will either buy from Ulta or straight from the company. And I will tell everyone my story because honestly Sephora did not care and they have a really big issue going on if someone is able to hack into your account change your email and use your points without any kind of security stopping them. Part of me thinks it is from a gift card I received and used on the website. Which is clearly not their fault. But just the way the whole situation was dealt with really is unfortunate and you lost a lifetime member. and other members should be warned of your security issues..Nic5977Version: 24.15.1

The Buggiest of Them AllSomething is seriously wrong with this app and the entire online system. But this is an app review, so I’ll stay on topic. Beauty Rewards show up on the account page, yet when you click on them, they disappear and so do all the items in the Bazaar. The app does not retain any information you input into it. My credit card information is always asking for the CVV, when input and saved, and opened to check if it’s there, it is not there. This problem prevents me from using my card at checkout. I’ve also tried signing out. That doesn’t work either. I click on the sign out button, the app thinks a bit, and decides, Nah…you’re gonna stay signed in. I’ve talked to online specialists numerous times, and although my issues have been “escalated”, nothing has improved. These same issues carry over to the Website. And YES. I’ve turned it off and on again. I’ve changed my password. In the grand scheme of things, this is shopping, big whoop. But this is beyond frustrating. The app and the Website are nothing more than wish books. Had to give up and delete the app to save my time. Guess it saves me money..SnadyluVersion: 25.5

Nothing will loadShortly before the sale the app has gotten worse. None of the products will load. If you click on ANYTHING the circle just goes around and around. Literally zero products will load and it’s been weeks and Sephora still hasn’t fixed this issue. So frustrating. I can’t read reviews or even write one. I wanted to purchase a refill pod for the glow recipe moisturizer during the sale but of course it won’t load. If a product comes in different sizes just forget about it and go in store because the app won’t give you the option to click on it because again it won’t load. If you search products and it has the right one you want then you can add it to your favorites and add it to cart that way but again if that product comes in different sizes just forget about it because it will only allow you to purchase the one that pops up in the search. If that makes sense. Type in glow recipe refill pod and try to click on it and you’ll see what I mean. It will only allow me to purchase the entire moisturizer jar & all when I only need the refill pod. Please fix this Sephora it’s been several weeks now!.Sarahk415Version: 23.20.1

The WorstLove Sephora DESPISE the app can’t write a review because I literally can’t see after the first two sentences what it is I’m typing smh. I constantly have issues it always says since I did the new download there’s an issue and this happens at checkout so I can’t even checkout lol I can’t buy nothing 🤣 isn’t that something ?! I use PayPal as a safe checkout alternative and the other day I bought one thing using PayPal I decided I wanted something else as well went back to the app to buy the other and it says “Error Sephora Error 1.) “ I’ve been trying to make a purchase for the past 4 days and same “Error” why did I decide to download the new upgrade right after my first purchase went through fine as it always has smh 🤦‍♀️ so upsetting! The other issues on the app weren’t half as bad as these new ones!; I don’t mind signing in half a million times literally few minutes apart over and over again throughout my whole time shopping on the app. making my shopping experience absolutely dreadful; I’ll take that over not even being able to make my purchase at the end of my shopping. Unbelievable. FIX THIS PLEASE JUST FIX THIS.CheEcHChEwAwAVersion: 23.16.1

Horrible experienceI was at Sephora holding an item I was about to purchase, then I hear an employee looking at me and my friend. She comes along and she tells me "Hi how are you finding your items? I just want to let you know make sure to pay before you leave so it's more convenient." I agree as me and my friend have no intention of stealing at all. I continue to look around the store but then I notice the same employee following me wherever I go, also noticing that she was pretending to fix things wherever me and my friend went. I went to the perfume section, she was in that area too specifically looking at me.I went to the skincare, she followed along. I went over to my friend getting my wallet as she was carrying it with her in her bag and I started digging through her bag trying to find my wallet. I notice as i'm trying to find my wallet digging around the employee was staring directly at my hand looking at everything I was doing. At this point I felt extremely uncomfortable as this random employee was watching me for everything I was doing. I understand if she thought I was going to steal, as earlier I opened a product packaging not knowing we couldn't open the package. As I walk to the cash register I notice the employee stops following me, as she stands still leaning towards the wall staring at me while i'm waiting in line. I wait for around 5 minutes until she walks over and tells me she can help me next. Then she proceeds to basically force me to make an account with them as I never brought anything up about one. I say I don't have an account, also that I don't want to make one, and she says "it's ok let's get you some points.". This experience was by far the WORST experience I have ever had at Sephora. I genuinely really like Sephora and their customer service, but this worker was not it. Please fix this Sephora..AwsumdudVersion: 23.3

Submissions not going throughUPDATE (2/5/23) - went from a 3 star to a 2 star review. Pictures in reviews stopped loading a couple of weeks ago which is frustrating because it helps me with selections. At this point the app is feeling too saturated/crowded - interface needs a facelift so-to-speak and notifications need to be reduced by minimum 50%.************* OG REVIEW (sometime in 2022) - love the app overall. Great interface, seemingly user friendly even though it could be simplified a little, like how peoples photo attachments are above the reviews, BUT the submissions need to be fixed. There are times I try to ask questions for products and it gives me an error message that submission won’t work and try again later. It’s been weeks for the same product. I’ve force closed the app and restarted, logged out then back in and deleted/reinstalled the app. Developers need to fix the submission errors for both questions and reviews as this has clearly been an ongoing issue for years. Once the kinks get worked out I will definitely update to 5 stars..Technology is the death of usVersion: 23.2

Same problems and new one's!I hate the new all white layout! It hurts my eyes!! The Dark Mode feature rolled out for people to use so eye strain doesn't get worse and sephora thought that doing the opposite would help for this app! Sephora needs to rethink there color layout better because since it is morw of an eye strain, it gets used less now. Plus, the should have fixed the app instead of just thinking color layout which is least important. They have been having the same issue for over 3 years now!! The share icon on the app makes the app freeze. There has been sooo many updates you would think this bug would get fixed, yet it is still there. Therefore, sephora is not paying attention to these reviews or else this bug would not be there. Can you please fix the share button so it stops freezing the darn app!! Fix your app instead of giving people eyestrain!! Since the share icon has not been fixed for so long i had to give a low rating for lack of detail by Sephora app developers. And yes I have updated software for both phone & app all these years, still same issue and a new one- rethink your all white layout!.AngrymonkeymermaidVersion: 19.8

Too many glitchesThis app is not made for real shoppers. I tried to order about 24 products including samples and in order to get points applied for the beauty challenge, it’s required for you to make a purchase through the app. Another part of the beauty challenge is to add to free samples to your order. Yet, the app will not let me add the free samples no matter what, but they will let me do everything else in the app. It is so frustrating between going in store and not getting my questions thoroughly answered and then having to deal with this janky app. I love Sephora and many of the products they carry… they have a great reward system, contrary to what many others say, but I really wish they would get their app together it discourages me from ordering from them all together. I end up going onto brands’ individual websites and ordering the products instead then end up missing out on so many points. I don’t like to have to keep bothering the customer service people in app either because I’m sure on their end it looks like I’m just a Karen, but honestly their app needs to improve immensely..DisappointedAaliyahfanVersion: 24.19

Not impressed...just use their websiteFirst, I was not impressed with the look of this app. It looks like it was made for cell phones because it was not a full screen so it made it hard to see using my iPad. Not a big deal but still. I know you make a killing Sephora why not update your app? Secondly, I had issues using a Happy her gift card I received for Christmas. No matter what I did it would not take it or even my debit card. I had to enter the gc as credit(per gc instructions)but kept saying it was an invalid cc and did it with my debit card too. Kept saying it’s invalid. I tried it on my computer using Microsoft edge and it worked. Sephora’s website says to use google chrome or Microsoft edge to order when I tried Internet explorer. Plus this app doesn’t give you the option to delete your cc info, you have to go to the website to delete. And it also doesn’t give you the option to enter a gift card. Only credit card info can be entered. You have to go to the website to enter a Sephora gc. What? Why?...The website took the gc and my debit card with no issue. Looks like you all need to clean this app up. I deleted it..AngiegroganVersion: 19.8

Overlooked App Shortcomings for Years…This review is solely based on the app. For years I’ve been seeing out-of-stock sale items shown on their app yet when you click on them, they’re unavailable. Sephora never bothered to remove them. I mean, this has been going on YEARS. Why no software updates? This is 2025, c’mon now. Another thing, whenever I’m viewing something and I click off the app for a brief moment - whether to check emails or other apps, the app resets it to the home page rather than the last product viewed. Every other shopping app does that, why not you? This in turn makes me lose the page and have to restart my search, especially if there’s an ongoing sale. This prolongs the time spent on checking out and making purchases. After the umpteenth time, I’ll just abandon the app altogether and move on to something else because it’s not worth wasting my time and getting aggravated. Fix your app!!! As mentioned over and over, these two issues have been ongoing for YEARS!!.FoxlarkVersion: 25.12

Can’t log in to VIBSECOND UPDATE: THE ISSUE IS NOT RESOLVED. STOP LYING. THE APP IS UPDATED. I HAVE DELETED IT REPEATEDLY AND REDOWNLOADED IT. THE PROBLEM IS SEPHORA. NOT MY APP VERSION. UPDATE: the developer responded and said the issue was fixed. It’s not fixed. I deleted the app and downloaded it again. Same problem. I’m not giving Sephora my money until I start getting credit for buying from them, and getting my promos and samples. I guess I’m an Ulta gal now. ORIGINAL REVIEW: This has been going on for months. I have been the highest level of beauty insider for years, but even though I’m logged in on the app, it won’t allow me to participate in any offers because it says I’m not logged in. I have reached out several times to customer service who say this happens sometimes and then they place the order for me, but then I can’t get the special online only offers. Because of this, I’ve stopped shopping at Sephora and switched to Ulta or buying direct from brands. I’m not giving Sephora my money anymore if they’re not going to treat me like other customers and allow me to get online offers..K-Dot2001Version: 25.5.1

Used to love until recentlyI love Sephora and I used to love their app until the last month or so when it would sign me out of my account. Normally it wouldn’t be an issue, and I would just sign in again. But whenever I try to sign in, I get an error message stating my email address or password is incorrect even though I know the information entered is accurate. I’ve reset my password just in case, and I still get this message. I’ve had to call in 3 times to get my account unlocked, which required additional password changes, and when asked no one was aware of any issues and I was told to keep trying. One person recommended I just use my browser instead, which negates the app’s purpose. My name and all my information shows up on the app in my profile but when I try to do anything it asks me to sign in and the cycle begins. Seriously fed up with this and the lack of assistance when calling in as they hang up if you so much as utter the word “ok”. Lacking the quality of service their known for..IEC86Version: 21.6.2

FrustratingThis app is incredibly frustrating to use. First off, while scrolling through reviews you end up accidentally marking reviews helpful or not helpful...how is that helpful?! Who knows what is legit and what is accidental? I mark reviews accidentally every single time! Secondly, there are glitches when it comes to browsing the products and categories. If you click on a product and then go back, it goes back to the beginning, even if you’re pages in, which is annoying and you have to scroll back down to where you were. The UI is just very difficult to navigate in this app. The website isn’t much better. It’s also impossible to view the item number of your Play box (the monthly sub)on the app, you have to go through a million screens on the desktop site to find it. The tracking updates are slow via the app as well. It’s just very muddled how all the bells and whistles work. They should hire my husband’s UI company to fix this mess lol..PinkPandaPopVersion: 18.4.1

GlitchesSo last week I went to add some things to my shopping cart so I wouldn’t forget to purchase them this week and I went to select the apple pay method just to make sure my shipping address was up to date and then I was going to click out of the payment when I made sure but the app glitched so when I clicked out my fingerprint matched and the payment went through earlier then I had anticipated, which wasn’t a problem I had the money but I still wanted to wait another week to make sure I had more money in my account after I made the purchase. Also my package was supposed to come by Friday at the end of the day (which was already five days after I made the purchase) but now when I went to track my shipment it says it won’t be here until Tuesday which is another four days after I had already waited the initial five days. In other words I’m not happy with my first purchase off the app I would rather do it in stores from now on..Princess I don't knowVersion: 19.6

Expected a better performing app, basic common sense anti-theft measures for same day deliveryApp is buggy and has a hard time with Face ID/password management. It is a pain to switch the delivery method of items in your cart, you often have to do it several times for it to stick. Secondly, and this isn’t exactly the app’s failing but basic back-end measures can easily prevent this if they tried, like at all. CAUTION USERS: if you buy something like perfume or any other expensive, non-complexion item using Same Day Delivery, Sephora either doesn’t have access to the delivery driver’s names/information (?!) nor do they wrap your package inconspicuously, so if you’re unlucky, the delivery person may steal your order and “mark as delivered”. Ask me how I know. Customer service was helpful and restored my order, but I did Same Day because I was going out of town and needed help finishing errands before I left. Complete waste of time..PaulapaulapaulaVersion: 23.17.1

Can’t add my Canadian address?I have ordered online with the Sephora app in the past. But now I can’t as I’m unable to add my Canadian address. Very frustrated!!!!!!! Not happy about this. Why did this happen??.S-ShawnaVersion: 23.12.1

Why Does the App Sign me Out?It keeps signing me out regardless of the fact that I have the "keep me signed in" option in the app "on". 🙄 Frustrating to sign in ever use when I have just signed in previously only a minute prior. Please fix this issue..Mr Figgles MonsterVersion: 18.8

Doesn’t ship to Canada then what does!?They say order online but there is no shipping in Canada WHAT!?.Yara AlharthiVersion: 23.17

Force quitsVisual artist isn't working. The app just closes every time I try to do it.KiahnajVersion: 17.6

Caveat Emptor!Sephora online does not do justice to Canadian consumers as sales discounts apply at a much lower rate, restricted inventory selection and lists products on its website which have not even been available for months, especially products on sale. I shop online for the promotions which aren’t available in stores but in reality, I’m seeing premature outages on minimum spend GWPs and consistent shorting on samples. Folks, if it’s out of stock and you don’t have an ETA on a SKU, delete it from your store website, please. I’m going to SDM for their Optimum Points loyalty program..Goog1esucksVersion: 24.12

Can’t put in a Canadian address anymoreCan’t put in a Canadian address anymore.Marko ZoricaVersion: 23.6.1

Can’t add Canadian address!I filled up my cart and then tried to enter my postal code for shipping but it only gives the option of using numbers. Too bad. It was a big purchase..Milimente05Version: 22.21.3

Only USA address.It won’t let me type in my Canadian address. Only USA..ZkederVersion: 22.21.1

App won’t let me ship to CanadaWill only allow US addresses when checking out..DNA998Version: 22.21.1

Suddenly Stopped Being Available for Canadians?I’ve been using this app for years and it’s suddenly stopped working for me. It always used to show me the prices in CAD and stock in Canada, as I live in Canada. However, today, my Sephora app says I am not able to ship to Canada or see prices in CAD and that I must use the website instead? I think this may be a bug..CrimsonvioletVersion: 22.3

What’s wrong…Couldn’t use it anymore.œpkskcVersion: 22.3

Keeps logging me outOld versions used to let me stay logged in for days. This one logs me out everytime I exit the app even when I have the keep logged on button on... very very annoying..Adrianna3211Version: 18.8

AI Feature- GrossSuper Disappointing to see the addition of an AI program in this version of the app. As a Company that Claims CLEAN AT SEPHORA and CLEAN AND PLANET AWARE…even though it is proven that AI is one of the most environmentally damaging and entirely unnecessary waste of natural resources. The cost of cooling AI power plants wastes mass amounts of finite fresh water resources and creates pollution that has been shown to cause serious health risks to surrounding communities, not to mention that many of these locations have been placed in neighbourhoods with increased minority populations. Such an embarrassing move for sephora. Your activism is disappointingly performative. If you don’t decide to remove the feature, AT LEAST offer an option for users to opt out of using it..If u don’t know, now u knowVersion: 26.2.1

New layout sucksGreat app, but before the layout was a lot easier. Now they make you use your Face ID to remove products off of your wishlist even though you are already logged in, also not a huge fan of the wish list automatically scrolling back to the top of the page every time you go back to your wish list. ALSO: Sephora Calgary needs to remove Fleet Optics from their choice of delivery services. The WORST of the worst delivery carriers out there. Sephora needs to stick with Purolator or Canada Post. 😒.XxxintaratcationVersion: 25.20.2

Get it together, developersApp deleted my whole “loves list” from the past 4 months that I’ve been meticulously crafting for a purpose. Hundreds of items. So infuriating. Important items I cannot remember and needed to purchase.MG32322Version: 25.5.1

HorribleNew update- can’t add samples, GWPs can’t be added. No rewards for Canadians. Sephora legit is going backwards in 2024. This app is awful in every way.Semm904Version: 24.17.1

Get ur s togetherWhy are products that you “do not carry” showing up in search results. Why cant you display that a product is out of stock in their cards..7-irisVersion: 24.11.2

ProblemCan't ship to Canada.Xuan_ccVersion: 23.19.1

Not for canada???Entering shipping address it only lists US states ☹️.AzraelDarksPetrovaVersion: 23.18.1

They refuse to fix app issuesThe app has been borked for months. Token error issues when trying to log in, conflicts with privacy and tracking causing issues, my loves list has disappeared and I get errors trying to add anything new. Customer support doesn’t have a clue as to what’s happening, just says to reset password which has nothing to do with anything. So many people on the forums and in the community are having this same issue and it’s CRICKETS from this company..DvltashVersion: 23.16.1

DONT GET IN CANADAThis app doesn't show Canadian prices and cant ship in canada! waste of time. shouldn't be in Canadian app store.HjsudvbebemskjdchenVersion: 23.15

VERY LAGGYI’m not sure what’s going on but the past 3 months the app has been soooooo laggy and slow. I had to delete it and redownload.ShachrVersion: 23.14

Not worth itCan’t add the points card to Wallet and the info on the website is more up to date than the app, so this app is more of a burden to have..InseitanwetrustVersion: 22.12

Be careful when purchasingI tried to Oder through the app and kept getting an error code when I hit complete order. I tired a couple more times and even tried to put in on my credit card too. I decided to just go online & complete purchase & had no issues. Later when I checked, there were 3 extra withdrawals on my bank account and 1 pending on my credit card! When I called Sephora they blew me off and said there was nothing they could do about it & I would have to wait to get my money back!!.RL009876Version: 22.5

Stop Asking Me to Enable Location ServicesSince I upgraded the Sephora app, every time I open it, a prompt appears to remind me enable location services. Please RESPECT the privacy of your customers Sephora. I intentionally disabled the location and no matter how many times you ask me I am not going to give you my location..George QiaoVersion: 22.3

Too many updating vAnytime I wanna come on the app I need to update it first before I can continue. It's annoying af. way too much updating, it's actually ridiculous.SweeetgyalVersion: 21.18.1

Specific products not loadingThe Fenty Beauty Contour stick product on the app has been loading for days. I restarted my phone but it’s not working..Shahirah201Version: 21.12

Increasing prices & app isn’t excitingly functionalLately, many Dior, Hermès & YSL items are raised by $1 & $2 after being brought back in stock... Not saying Sephora cannot increase the prices but it’s more convenient to shop directly through stores such as Dior etc. as they have vast variety of beauty items at lower prices (seriously). Recently there has been close to a hundred items on the grid to purchase but after going further into the product, the SKU doesn’t exist... Also, despite being opted to stay signed in, the app disconnects with error codes & messages & points being reset to 0 & coming back later in the day. Disappointing and over the chaos, used to spend $$$$ monthly on products & now I feel kind of dumb for bothering with Sephora. Kept getting a message if I “love the app” so I’m letting u know how I’m loving the overall experience. However, the customer service on the phone is lovely, very fast and easy to solve shipping mistakes. Thank u ✌️.MrJ!Version: 21.2

Does not work after updateKeeps logging me out. Takes a while to open a page. Really annoying!.RMunirajuVersion: 18.8

Virtual artist problemHave updated but virtual artist is broken. Won't open and crashes app..CMEMcLeodVersion: 17.6

CrashingWont open after update.IvyMoMoVersion: 17.6

Stop wasting people’s timePlease stop displaying out-of-stock or discontinued items in the "Special Offers" section..Juilian9Version: 26.11

App is god awfulDon’t get me wrong, i love sephora, but the sephora mobile app constantly lags and will completely freeze while looking at products needing a complete app restart. sooo annoying when you’re just trying to shop..Jeanine..188Version: 26.11

DONT USE IF CANADIANWhy say this is the official app for Sephora Canada, if you can’t ship to Canada? you shouldn’t have app exclusive products if you can’t get them shipped to your localization, and promote that you CAN!!.Strawbear1956Version: 26.10

Not Canadian friendlyIn canada we don’t have a zip code. So obviously my address is wrong. Stupid app..FfrancheVersion: 26.9

App is glitchyThis app will not save my credit card cvc no matter what I do and it glitched out while I tried to get my rouge rewards and then I missed out..Bri3999Version: 26.9

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