MyBuick Customer Service

MyBuick Positive Reviews

Best I know of...I give it 5 stars because of all the apps that are out there, this is the best that I know of!!! My friends with their BMWs, Mercedes, etc. have nothing compare to this app and they are envious as I’m warming up my car using the app while out to dinner. I love it even though sluggish (slow) at times but it does the job!!! Can it be better, ABSOLUTELY, but no other make of car has anything over GM so I give you your praises especially because you made the app available on my Apple Watch so the days I’m walking to my car and can’t quite get to my phone I just open up the app on my Apple Watch and presto my car is started and yes sometimes it takes a minute and yes sometime you have to redo it because it didn’t take the 1st time, but I have the ability to start my car, open or lock my car doors from my wrist!!! You can’t ask for anything better today!!! I encourage GM to work out the bugs but great so far!!! You have my vote!!! I love my Buick, the app and my car!!! 😆😘😆.Celaena1Version: 3.11.0

Annoyed sometimes furiousMybuick app used to be amazing. But ever since this UI update, I've have nothing but problems. It's very annoying to have to hold the button icon down so long in order to send a signal. It's weird. I didn't have to before. The thing that I hate.... Absolutely hate!... It's the UI screen lock and unlock buttons. They tend to be faded out. I can't lock or unlock my vehicle. Today my hands were full and couldn't get to my key fob. I figured I'd lock it with the app when I get inside. As of right now... The unlock is faded. Can't touch it. The lock button is bright but it says locked. But my door is unlocked. There is no way to lock it. I push it and nothing happens. At either time one or the other will be faded and unable to be pressed. This is common. I'll have to go to my car in order to lock the door. Major inconvenience because I'm in an apartment. It's a long walk to my car and I'm undressed. I pay a monthly full for this app I'm furious. But this has happened ever since the user interface update. It looks good but doesn't work good. I keep having to delete and reinstall the app just for it to happen again!.Bo-Nice the GreatVersion: 5.5.0

No keys no problemI had to run into an office for 2 minutes. I couldn’t locate my key. There I am parked under the scorching AZ sun looking for the darned thing . So Then like magic I remembered the Buick app! I jumped out of my parked car and pressed on the door lock option. (Had to show my face or insert a pin to unlock and access the functions) Hot Dang! It actually delivered what the salesgirl at the Buick said it would do. Would you believe they locked!!!! I giggled all the way to that office and ran back to my car in less than 2 minutes. Yes my physical key was still in the car which I’m sure is not recommended by the folks at Buick or PD but sometimes you gotta do what you gotta do. So there I am in front of my door again. Open the app again and pressed unlock! Hot Dang! Worked again! So here I am still parked but with AC full blast writing this review. I don’t often sit in my parked car in this heat BUT because this app saved me from a stressful situation here I am sharing. If your kids are tiny, ill behaved or playing tricks you’ll never be locked out of your car. I grew up hearing my dad tell me tales about all his Buick’s over the years and how it’s the only car he will ever drive blah blah. You don’t listen to me he’d say.... You would’ve thought I graduated grad school, Dad was so proud when I showed up in a brand new Buick Enclave. Guess I was listening after all!.BabboramaVersion: 4.2.0

Good but wouldn’t paySo I work in cellular, everyone offers things like this car monitoring , road side assistance, remote start. What makes this the way to go is it’s by your cars manufacturer, I like to go to the dealership not because the tech in the bay is 35 and has held a wrench since 3 but because it’s a dealership. This app works when you’re using it. I have to go section by section and update to see what the cars status is. If my tire is low I want to get an alert on my phone, not go to where I’d find tire pressure drag it down and release wait for it to load and then know, by that time I’m already in my car driving. Even if it being more live, or if it automatically updated when I open the app would be great. For the first week I was just opening the app and thinking the app was updating with me opening it, boy was I wrong. I’ll tell you I love he buttons on there, the point there’s added security when opening in, turning on etc. But would love the app the work outside of me having it opened if that makes sense..Bearded EliVersion: 3.14.0

Shame on me.I love this app. I love even more that I can start my car from my watch. What I don’t love is after I start my car twice remotely. That’s all I get. I really wish you could at least unlock your car on a third time option. Here’s why. Because when you go to dinner on the coldest night of the year. You take two cars. Your husband leaves early. Takes both sets of car keys. (Because he forgot you were using his keys) not thinking you use your remote to start, twice. Then go to Leave with your friends. Then realize your keys are in the car and you can’t remote unlock your car. There’s a tow ban so no tow truck can help. You have to find a way to get home round trip 40 minutes for keys. (Because your husband is working a double the next morning) that is all carry on and enjoy the chuckle. I have several times..Picklefish's AngelVersion: 3.17.0

Puzzled 🤨Love the app. Love my Buick Encore even more. Four stars only because recently my app is freezing. I’m getting error messages. And then unable to connect to internet. All of my apps work with no problem connecting. I’m not sure what’s happening? But, I hope it gets resolved soon. I even tried logging out. Now all I have is a white screen, and no ability to log back in🤷🏽‍♀️ I’ve closed out the app several times, still the same. I hope it corrects itself before leaving work tomorrow. I love the ability to start my car remotely while walking to it. Especially since we are having cooler days..Cleveland KrisVersion: 4.1.0

Fails on Apple WatchI absolutely love the functionality of the old version of this app. Back then I was able to use my Apple Watch to access my car whenever someone borrowed my keys to go do something else. The problem that we’re having now is that with the new app you can set it up to work on the Apple Watch but after a while when you try to use it the watch tells you that you have to connect it back to the app again. It’s constantly dropping your authorization making it actually useless. That new app runs fine on my phone however it takes longer to load and from time to time you have to jump through hoops to login. I’ve tried uninstalling and reinstalling the app and it did fix some of the earlier problems however the problems listed above still remain no matter how many times I reinstall the app..Medina254Version: 5.7.0

Lightning fast!The only issue this app ever had was how long it took to load. Not anymore! Even after a cold start, it’s ready to use within ~2 seconds! Beyond that, it’s very easy to use. Has a clean interface, and offers all the features I’ve ever wanted. I can’t tell you how many times I’ve unlocked the doors when I left the key somewhere in the house and I don’t want to run back in and search for it, or started the engine on a blisteringly hot day to cool the cabin down. Traditional “fob-based” remote start is great, but the ability to start the car from literally any distance is a total game changer..FugeesnfunionsVersion: 6.2.0

Best app ever. I love keeping tabs on my carI love being able to use locate when I forget where I am parked, lock when I am not sure if I remember to and auto start when I am within 15 min of going out to my hot or too cold vehicle. I just remember to lower or increase the temp before I exit the vehicle since it recalls the last setting that’s on when the vehicle is turned off. I believe it’s my favorite, if there can be one thing of the benefits the app provides. Thank you Buick for a great vehicle I have in my Enclave with all the bells and whistles. Oh, I must also include my heated and air cooled seats and steering wheel. 😉.Mike an KatVersion: 5.16.0

Love it!I love my new 2019 Encore. The longer that I have it, the more I enjoy it. A small gas tank and good MPG make this Buick economical and very cost effective, especially for a SUV. The streamlined appearance is stylish. The overall compact size is surprisingly roomy, perfectly proportioned for women drivers and appropriate for small families. And, this vehicle is technologically enhanced with the capability to be its own hotspot with unlimited data to assist and protect its occupants; security and entertainment at your fingertips! Buick is a name that I recognize and respect for well built cars. I am pleased to own my Encore, a small luxury SUV and I hope that you will join me in being a satisfied owner..Connie CatinchiVersion: 3.17.0

Life SaverThis service has made my wife and I Life so much better, honestly!! I have a GMC truck and she has a Buick. We both have used the app to unlock the others vehicles if we need to get something out of the others vehicle instead of going into their work place or back in the house to get their keys, or to let one of adult kids in to get something they’ve left in the car without being interrupted at work. Then of course the best ever, starting the car to warm up no matter how far away from the vehicles we are!! Love the service, especially the price!! FREE!!!.Here me bragVersion: 3.16.0

Reported problem is fixedA very short time after I posted the review below, the app began to wrk again. It now connects fine after about two weeks of not being able to. I should have written the review earlier announcing the problem. The fix (whatever it was) was very quick. OLD REVIEW TO DOCUMENT MY ORIGINAL CONCERN I have used this app for years but now it has stopped working on my iPhone 11. The initial screen pops up, but the screens with the commands never loads. I tried deleting and reinstalling but no luck. I would rate it five stars if it would lad. END OF OLD REVIEW.RoyarVersion: 4.1.0

Great! When it works..Have had several issues getting this to work 100% of the time. Usually works about 65-75% of the time. Mostly have to try twice to get my vehicle to start. Sometimes it won’t start at all. I would love to see them integrate some way to deal with unreliable cell and WiFi connections which I believe is the cause of all the failed remote start commands. Also Competing companies like Viper are allowing virtual assistants like Siri to start/stop, lock or unlock the vehicles using verbal commands, which would be a fantastic improvement. No idea why GM and onstar aren’t doing this as well as I would think this would be pretty simple for a company like them to do..Dean MacLeanVersion: 3.11.0

EncoreAfter Hurricane Harvey I was so depressed and disgusted about all The flooding and losses I had and the people around me. I contacted my insurance provider just to let them know that my car had water in it up to my glove box...just in case something would malfunction later...but they had to end someone out to inspect it...it was totaled...I was given a rental...long story short, I took my niece to check on a vehicle and I also ended up getting mine from that same dealership...and Aliya year later took my son to purchase a Buick Encore also...my Encore is white...it’s name is Ghostie ...😁.ZmouzeVersion: 3.17.0

Not happy with recent changesOn the replaced MyBuick app I was able to check the location of the car when it was being used by my children unable to perform that function on this app. Also I was able to remotely see the tire pressure, fuel level and percent of oil life remaining functions that no longer exist; just a message stating “No issues. Good to go”, Not happy with new app..... After reinstalling the app it woks terrific, no functions were comprised by the updated version. Very happy..2380079Version: 5.0.1

Buick vehiclesI was 400+ miles from home and the service light came on. Good thing Stoops Buick-GMC was immediately on my right. Pulled back to service bays, and Mr Anderson came to help. Long story short.. I left my 2015 and after a few (long) weeks later I drove off in a new Buick Encore. This dealership went out of their way to have me go from screeching to smiling. They will work hard to make you happy. Other dealers won’t even come out on the lot. Bad day for THAT dealership, excellent day for Stoops!.TechWizard911Version: 5.21.0

Good App and works with Alexa!I would give this app 5 stars, but due to a problem i am noticing since the last update I am going to give 4. Before the latest update I was able to start, lock, and locate my vehicle from the watch. Now the watch app requires me to log in from my phone. Sadly, if I lock my keys and phone in my car, how am I able to unlock my car from my watch app, if I have to log in from my phone?? Until the feature to log in with my pin is reset on the watch portion of the app, 4 stars for you! You want 5?? Please fix this portion of the settings. Thank you..JamminBearVersion: 3.23.0

Would love Siri Shortcut actions.Overall, this app is fantastic and does everything that I expect it to do. The Apple Watch integration specifically is amazing. No complaints on that front. The one thing that can make this app beyond outstanding is a secure implementation of Siri Shortcuts so we could have the option of starting the car with our voice or a home screen shortcut. I realize that they are always security concerns at play, but wanted to offer the feedback..MulasienVersion: 6.0.0

Early Warning!Was at a lunch meeting when I received a text from My Buick app telling me my right front tire was low (24 lbs). I went out and checked the tire and it was low and leaking air (nail). I have always carried a Fix-a-Flat in the car, but never used one. It worked! Got the pressure up to 31 lbs where I drove it to service station and had it fixed. Wherever you are at (work, church, bar, etc.) you would not want to come out to a flat tire! Thanks ! Terry.Thankful TAVersion: 5.21.0

Works sometimesI have noticed recently that I can only use the app to start my car about 50% of the time. The power button on the app will be stuck saying "sending" on the power button. Even after refreshing the app the "sending" is still there. It will be stuck like that for a couple days. I used to love the convenience of the app and being able to start my car when I’m inside. What is the point of paying $15 a month to start my car from my phone if I can't start my car from my phone..DjuriebxnskalVersion: 6.23.2

Lock and startI had to unlock car about 20 miles away and it worked. When others have to go out door to start car with fob, mine app works from any distance and any spot Update. Since you updated this app, I am lucky if car starts even after several tries. It says hold down to start but I hold for long time and still doesn’t start and continues to say hold down to start.Disgusted222222222Version: 5.0.1

Isn’t working rightIt is no longer saving my email address, so I have to type that in and my password in every time. Then it freezes up and won’t load for me to type in my passcode after two minutes. Then I have to shut my phone off and start it back up to get it to act right. Please help with this. It’s been doing this for a week or longer now. I should be able to keep my email in the sign on like it was before. And please fix the lockup so I don’t have to shut my phone off to get it to load up properly.Marlene 1961Version: 5.10.0

Frequent resets hurt functionalityThe theoretical usefulness of the remote key fob is great, even better as a watch app. That’s the only reason I pay for OnStar. Unfortunately the app needs to be hard reset (sometimes even the phone) often. The watch app even more so, requesting the user to login on the phone first, eliminating any usefulness of a watch app. The app gives both the phone and watch the option to remain logged in, but that doesn’t seem to work. First world problems, I know, but if this app had the full support of one of the biggest automobile manufacturers in the world it would be perfect..AjweslcamVersion: 4.4.0

OkIt mostly works, I guess, but it doesn’t always register every trip and I can’t use the digital manual or videos option as these apparently don’t exist for the tourx yet and I have seen no date of when they might be available (if ever). Also wish it included a list of the options tied to your VIN number. You buy a car on the lot that has the things you want, but they come as part of a package (with other items you were indifferent to) and it would be nice to have a convenient list of what was on that package without having to go back to the sale papers..GreenSonjaVersion: 3.12.0

App works great!No issues with the app that I’ve run across yet. I think it works great and is very useful. The only thing I’d recommend adding on the next upgrade is the ability to schedule the remote start so it does it automatically when I’m getting ready for work in the morning. It would also be great if I’m at a function where I can’t pull my phone out to start warming up the car..Sam2498Version: 5.7.0

Love our OnstarLove the OnStar app ! I can remote start my Enclave on Truck on Hot or Cold Days ! I use the same app for both Car and Truck . You just select which one to remote control. We are always getting into a store or restaurant and ask Did we lock the car? No problem I just select lock car on my app and within seconds I am notified doors locked ! You can also check your car conditions like air pressure etc ..Mag61:)Version: 3.17.0

Update: working againUpdate: the system must have been down for a couple of days but I was finally able to get past the create pin screen. Will check around more but so far so good. Very helpful when it comes to setting up service/maintenance appts. This app used to be great. Now as soon as I try to log in it requires me to set up a pin which I don’t need but even when I do try to set it up, an error screen pops up and it keeps pushing me back to sign in. Don’t require a PIN. It worked fine without it..GgrtistVersion: 4.1.0

Updated App Doesn’t WorkThe recent app update is a disaster. For 2 years I enjoyed all the features and working functions on the myBuick app associated with the Enclave. Now it doesn’t work. As I can see from other reviewers, for the last 3 months, the same issues such as vehicle status updates on fuel, tire pressure and mileage are not happening. It should not take months for bug fixes to be made. Thanks for taking a great app and running it..ProgressReveversalVersion: 5.16.0

Ahead of the competitionI agree with some of the frustrations due to slow reaction of the app/multiple steps when using the remote start (1 star removed). Other than that, the app is working as advertised for me 9/10 times. I like it. Checked the Mercedes and Lexus apps with horrible ratings and the owners are giving this GM app as the “go to” example. Ha! Infinity and Acura don’t even have a remote start option in their app.. In addition, there are no customer representatives answering there. Good job GM, but don’t get complacent.Radum97Version: 3.10.0

Buick envisionLove everything about the envision the smooth quiet ride.FloerladyVersion: 3.20.0

Buick appEasy to use, great tool.Ernie PuckVersion: 6.6.1

UpdateAfter deleting then reinstalling app, it is now working fine..Pat TrickulousVersion: 5.3.0

Good AppUsually runs smoothly but now crashes every time i try to open it now.TaleeshaDaGreatVersion: 6.23.1

They’ve made the app worseIt was a 4-5 star app but one of my fave features was being able to see my mpg per trip and compare it to previous trips. That seems to have been completely removed for reasons I can’t fathom. Not I can only see my lifetime average mpg which is virtually useless. They’ve also moved the trip stats into an Onstar section. You have to agree to their terms to see the data — presumably so they can sell it as grouped data or otherwise to third parties. Terrible move and a much worse app..VernonORVersion: 6.22.0

Buick Encore GX 2023Nous sommes enchantés par notre Buick, l’insonorisation nous a beaucoup impressionné. Le moteur a de très bonne reprise et la conduite est parfaite.ChristianduvalVersion: 5.21.1

Connexion difficileAppli tourne parfois sans fin quand je veux me connecter.Jminier71Version: 6.4.1

Incorrect French translationIn the main window of the MYBUICK app there is button labelled START used to remotely start the engine of the Buick. START has been translated to COMMENCER. COMMENCER translated back to English would be BEGIN. When applied to starting a mechanical device, START should be translated as DÉMARRER. Therefore in the French version of the MYBUICK app, .. DELETE————— COMMENCER REPLACE BY ——-DÉMARRER.PierroquetVersion: 5.16.0

Good app but diagnostics is uselessVery good app and has all information with your car. But diagnostics is kinda useless. I have check engine light and dealerships does not care about what the diagnostics in the app. They want me to pay for diagnostics for engine light on even though it says in the app Emission system. 🤷‍♂️.ChnkvnVersion: 5.21.1

Buick Encore phone apConvenience and reliability! Remote start from miles away. Remote lock and unlock, honk horn. Check gas level, tire inflation, service and maintenance information, book service. Track warranty, recalls etc..MJByrtusVersion: 5.11.0

Stop making changesIt was much better when the app showed how much gas in the tank, not the percentage.Medium pleasedVersion: 5.16.0

Good AppAll the commands work fine and they work about 98% of the time. Reading through the most recent reviews, it seems some people have had a bad experience. I can assure you, that is not the case with me. There’s plenty of information available on the app, and using it as a spare key is quite helpful..That guy you know 4438Version: 5.10.0

Epic App Update Fail….yet againNewest update won’t keep you logged in. What an epic failure of the app again. Logging in is a complete nightmare each time 👎.Ugggg....Version: 5.11.0

Works as intendedDoes what it says without a fuss. I like the timer that shows for the remote start as well..AoA - AoAVersion: 5.7.0

AppThe previous app was much more user friendly! Just because someone wrote a new app doesn’t make it better.XutfstVersion: 5.7.0

FrustratingThis app is frustrating. It keeps greying out the unlock button causing me to have to uninstall and app amd resist all it. I called on star and they said it’s a bug within the app which they are “hoping” to fix. I previously had the gmc app and never had this issue. I also don’t really love the layout of the buttons. It could be better overall..KellyClarke166Version: 5.4.0

App is a pain in the arsEvrytime there is an update becomes a pain in the ars.PindArsVersion: 5.3.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.24.0

MyBuick Negative Reviews

Safety & Security? None.My elderly parents have a Buick LaCrosse that WAS in great condition, until the VIN was somehow RELEASED to several USERS in our area. We have had people REMOVING items from our vehicle when securely parked, the Intelilink computer, literally taken over by passerby’s, allowing them to “Listen in” to ALL conversations in the vehicle, pirate the Radio Am/Fm AND XM. Also the transmission has been “messed” with, I’m assuming the vehicle speed sensor, RPMS literally JUMP while we are driving down the road! This intrusion has cost my parents and myself a good amount of money, replacing stolen, destroyed, AND the damage done to the transmission is inevitably going to add to this accumulation of OUR money spent. How are these people able to obtain this info? Diagnostics as well. Shutting down the power steering, then after purchasing power steering fluid, we get back to the vehicle and it is no longer displaying the “power steering fluid” dummy light and works fine. Who should we turn to for reimbursement? And why on God’s green earth is there no way to LOCK others out of this vehicle? Highly unsafe, especially for my 82 year old mother. EXTREMELY disappointed. Looking forward to hearing from your company..Concerned0000Version: 5.3.0

I’ve experienced betterThis app functions to keep you at the dealer and upsell you on products you already have. On multiple occasions I’ve reported app readings to my dealer, to always be told they are wrong, inaccurate or unseen on their diagnostic machine. Tire pressure and gas levels significantly differ from the car to the app, and the auto start often fails. It also reads my key fob being in the car when it’s not. Ultimately, even being a proactive, tech savvy person, who performs updates and can troubleshoot effectively, this app malfunctions constantly. I only gave it two stars because the lock and unlock functionality usually works. In competitor apps, like my ford, I can schedule times for my car to autostart, I can see weekly reports, maintenance is easy to schedule with my preferred dealer, the mileage tracking is impeccable and any maintenance notices are accurate and verifiable. Unfortunately, for me, this app needs work. I’d suggest testing with patrons to make a more user friendly and customizable experience..SexyShay632Version: 6.0.0

Glitchy and won’t connect to the carWhen this app works it works well, when it gets glitchy it won’t allow you to login. It’ll have errors with the two authentication system. It has since changed to not being able to navigate with turn by turn directions. For theist 3 months every time I want to use turn by turn directions the only option it gives me is walking directions. Walking directions are not helpful when driving a car. I had a hardware update nearly 2 weeks ago and now navigation is worse than before. It will not connect at all. It then sends me through to OnStart, which is also no help. Tech help is mildly helpful at best. For the past 3 months I’ve paid for this app and the OnStar surface and have received 25% of its service. No one knows how to fix it, everyone has the same answer which ultimately doesn’t fix the problem..Lyaw25Version: 6.19.0

Not reliable enoughLove the concept of this app. Primary use case is to be able lock my keys and iPhone in my Regal, go for a run in the park, come back to my car and unlock it with my Apple Watch. Should be simple enough, but it’s a roll of the dice every time I come back from my run - could take 10 seconds, but more often takes much longer. I look and feel really dumb standing outside my car sweating in the sun while I keep clicking on the unlock button, eventually rebooting my watch, hitting it a couple of more times, then finally getting it to work 15 minutes after I started. There’s clearly message queuing issues between the Watch app and iPhone app. And speaking of that, at this point in the development lifecycle, there’s no reason that a cellular Apple Watch should need to be connected to an iPhone in order to work; it should be able to connect directly with OnStar web services..P2g2Version: 3.14.0

Watch won’t workUpdated 2/8/21. Whatever you did with the last update has made this app worse. Apple Watch no longer works at all. I have to log into the app every time I use it on my iPhone. Every time after logging in I have to agree to the terms of service. Not sure what’s going on but if it wasn’t -25 degrees F here I wouldn’t even bother with this app. I’ve had this app for years along with my Apple Watch. In the last few months I’ve noticed I can no longer use the app on my watch to start my car, unlock, etc. very disappointed. Now when I try to use watch I have to open my phone and put my pin in. Then use my watch. This makes no sense. I’ve checked all my setting and even marked the allow pin on I watch setting. Still doesn’t work..XpetchVersion: 4.4.0

MyBuick app ~ $10 per monthI have been leasing cars since 2016 and not only one car but two simultaneously. I loved using the app solely because of the remote control. When my car is parked too far away from building, I am able to use the app to remove start and to be able to know that it is successfully done. But just a few weeks ago, it turns out, the remote control function isn’t free to leasing car owners. And the cost to use the functions on the app cost $10 per month. I don’t understand why they need to charge $10 monthly for this since technically the remote control is the same thing as having the key but just using it on the app. Every other automotive company like Ford and Toyota that I know of let’s their lease owners use it free and/ or is included. I CANT BELIEVE YOU HAVE YOU PAY $10 PER MONTH TO USE THE REMOTE CONTROL FUNCTION ON THE GM/ BUICK APP. 😡.Xxtennisrcks324xxVersion: 3.16.0

LOST...My Wife and I are EXTREMELY disappointed with this app. We only purchased this app so we could pinpoint where our grandson would be with our car. When we first installed it , it was great and provided not only a location map, but a physical address. Now when we turn the app on, we have no idea where the car is. We are just shown a map with location and nearby streets—no city name or even what STATE the car is in!! So this app no longer meets our needs. We are very disappointed in that. In addition, the app used to give you the option to link to Google Maps so that you could actually see how far away the location was, even giving directions on how to get there. It does not do that any longer. This is equally disappointing... We hope that you can revise it to work as it did before!!.DennisAustinVersion: 3.17.0

The worst appInsane process to get the app downloaded and create an account to where it is usable. Are you people seriously this far behind on technology??? You don’t have a database of all vehicles manufactured, really? The app asked to create an account. Ok, understandable. Then it asked me to press the on-star button in my car. Really, I don’t subscribe to that crap and this app requires it for me to view/edit features my car provides. Nuts! To make matters worse after I get the VIN entered the app now wants me to enter the freakin year, make and model… insane. Ok, so I fell for this too. Guess what.. please press the on-star button it asked AGAIN! I’m done with the app and probably done with car. A car that used to be American made now made in Korea. Thank your government officials..Big-G1962Version: 6.22.0

Doesn’t work after iOS updateWell you guys just did an update and it still does not work on the Apple watch. Worked perfectly before iOS update 13 4 weeks ago, two days ago you updated to “ fix bugs” but they ain’t fixed! I used to love this app, after the IOS 13 update it needs to be patched ASAP. It no longer works at all on my Apple watch, I’m a runner & don’t want to carry keys & phone. Before I realized the app wasn’t working day after update I got locked out of my car after a run. On the phone- Face ID is not working & it will let you in the app w/ o the passcode bu hitting cancel. I have uninstalled/reinstalled twice, Face ID & allow pin on watch are both toggled in settings & “ show on watch” is selected in my watch app. Before IOS 13 I never had an issue..PB-AllieVersion: 3.23.0

Update broke a great appThis app worked great and flawlessly until last update. Now every time I use it I have to login. Very annoying. I pay extra to use this for remote starting of vehicle. I have now cancelled my service. Too bad they had to do this for only a few people that had security issues. Update: I’ve canceled remote access not paying for something you broke. Reply from developer about biometric being used is good when it works and doesn’t make you log back in. Now the big reason I’ve cancelled app no longer works on Apple Watch on its own. Have to use phone only. 4/5/22 Update. The other thing it does is after closing the app out and not using it for awhile it won’t use Face ID..DisFanVersion: 5.12.0

Latest update ruins app for IPhone 6 usersNo stars is what this app should get after the latest update requires an iOS 13 for iPhones. You’ve arbitrarily decided that the iPhone 6 can no longer access your app because Apple doesn’t allow an update to iOS 13 for that phone. How many people with older phones now have GM vehicles that the technology’s functionality is gone? My husband and I have been brand loyal to GM for almost a decade, buying more expensive vehicles. But, time after time, GM seems determined to make us look at other brands when shopping for new vehicles. This is another example. We no longer have access to all the advertised technology (which we used!) unless we upgrade our phones?!? Really? Thanks for absolutely nothing, GM..NooseflowerVersion: 4.4.0

The previous app was betterThe previous app was way better. I have to hit turn the car off even when the car is already off in order to start my remote start for the second cycle. The lock and unlock buttons barely work most of the time. The only thing I like about this new app is the look, other than that it’s really not worth the headache. I have uninstalled and reinstalled the app more than would have liked and that still doesn’t solve the issue. Also having to keep signing in is annoying as well. Not really worth the headache. I will probably cancel my subscription since this isn’t working how it used to..SCC4900Version: 5.10.0

Awful!!I have a 2018 Buick Encore and loved the MyBuick app…everything I needed was right at my fingertips. After the latest update of the app, it’s worked for me maybe twice. Most of the time it doesn’t load. When it does, noting is available but the buttons that are available on my key fob. I’ve read many of the latest reviews and have even tried the ‘fixes’ that many have suggested: including deleting and reinstalling. The app then worked for exactly one use. The next time…it was back to nothing but the buttons. Deleted and reinstalled this morning and now it won’t even access my account details when I try to log in. Frustrating…. Give us back the app that actually WORKED!!!.Naesr68Version: 5.0.1

New Update Looks Great but You Lose Valuable Handy FeaturesFinally, we have received a New Update for our My Buick App but it comes at a Great Disappointment. We have a 2016 Buick Enclave and the old My Buick App allowed us to Locate the Vehicle, Run Vehicle Diagnostics, and even open up Navigation to send the address to the vehicle. The New Updated App just lets us Unlock, Lock, Sound Alarm, No Alarm, Flash or No Lights, and Start Engine. The New Updated App has No Navigation and No Vehicle Diagnostics Available. This stinks and is quite awful for the GM design team to push this update out to everyone. I highly recommend someone fixing this and helping us out. Thank you..PC Doctor 1234Version: 5.0.1

App is awfulIf I could give this app zero stars, I would. Every time I try to start my car a second time from the app, the app glitches and gets “stuck” as to where the “start” button cannot be pressed. I’ve trying closing the app, not using it for several days but it still stays stuck and the start button cannot be pressed. The only solution is to uninstall and reinstall the app. What a pain to do this many times a week. I see in other reviews that people are being advised to uninstall & reinstall the app. Is this seriously the best and most efficient solution? How about fix the problem!.Frustrated wirh appVersion: 6.0.0

Worthless waste of moneyWhatever they did to the app has ruined it! Ever since they updated it I have had nothing but problems. I pay for the service mostly to be able to remote start my car from the app especially in the winter. Before I used to be able to tap it and it would start right up, now if it even connects which 90% of the time it errors out, it fails to start over and over, it takes a minimum of 2/3 times of going out and coming back in the app for it to actually start. It’s beyond annoying and frustrating! I hate paying for something that doesn’t work..Jship1!13!1!Version: 5.12.1

Legal Requirements UnreadableThis review is about the signup process & not the app functionality. The required terms & conditions are provided in a 1 pt font that is impossible to read on my phone screen. I tried three different times to email the terms to myself. Either this app doesn’t handle that correctly or Apple security controls prevent it. Regardless, I can’t find a way to read what they legally want us to agree to and I can’t agree to it if I can’t read it. I despise these forced contracts, and even more so when companies assume we don’t need to read them and will just agree to anything. Shame on Buick for such devious tactics!.BobjtxVersion: 4.1.0

Buick appI am very disappointing that we bought 2020 Envision with all the whistles and bells only to find out 6 months later Buick took them away and started charging exorbitant prices to get them back. I understand Onstar sort of, but they shouldn’t be charging for remote start and some of the other basic features that came with the vehicle. We are ready for a new vehicle but it won’t be a Buick. Most brands leave the original features on for at least 3-5 years. What a rip off! I know you probably won’t post this and probably don’t really care but at least you heard it from a customer who used to by Buick..Fairway freakVersion: 6.21.0

I would give them more moneyIf I knew for a fact, when I call customer service that I will get somebody that will actively listen to me and help me resolve some of my problems instead of repeating what I’m saying to them and doing the total opposite! And if customer service knew about the services and new better how to explain them, I may even purchase more services, but I am experiencing so many issues now I don’t know if I should keep on paying, but I cannot lie your cell phone doesn’t have service is good to have mobile Wi-Fi on your car.YngH2oVersion: 6.8.0

We asked, now take actionFirst line in your description says “You asked and we took action” But that is false. No one asked to have the “Keep Me Signed In” option to be removed, yet you did and everyone here is asking for you to bring it back, and your responses are all in disregard just saying to uninstall and reinstall, which does not bring back that option. Will you take action and bring it back? Can you imagine having to login everytime you checked your email on your phone? Nobody wants that, at least let us choose to stay logged in or not on this MyBuick app..T452024Version: 5.10.0

Update is terribleRemote start no longer works with update. Even when you hold the button, it doesn’t work and holding the button is so inconvenient. Change it back! Will likely just cancel my onstar since this is all I use it for. Uninstalled and reinstalled multiple times. Still doesn’t work. Update: I’ve opened a case with onstar technical team. It’s been a week so far and all they’ve told me is to sign out and sign back in, yes I’ve already tried that. They are acting like I’m the only one with this problem but clearly not since the most recent reviews say the same. Think I’m just going to go ahead and cancel..Rnlolo310Version: 5.0.1

Hasn’t worked since last updateVery disappointing. App doesn’t seem to be connected to my car. Fob options just spin and then timeout..KaciekirbyVersion: 3.9.0

Myrna oDoes not work. Just keeps spinning updating..Myrn oVersion: 3.19.0

Horrible AppWe pay for the onstar service yet can still not use the app and it’s been months. The app will not update the vehicle stats as it used to. I’ve called multiple times and the same trouble shooting options do not work which is what I keep telling them. They apply fixed almost bi-weekly but never a fix for this issue. Additionally, they won’t even display this comment as I’ve commented in the past to no avail..DayTaeVersion: 6.24.0

Terrible app after last update…Charged monthly for connectivity, but it NEVER connects! Are we going to get it for 1/2 price, since only parts of the app works?.NicknamewsVersion: 6.23.1

Not working…Why is my app not working? Tells me this version is unsupported and I need to update. But the app doesn’t need a update. Just says open. But I can’t open the app anymore..Jeni girlVersion: 6.23.0

SeriouslyEvery time I need to start my car with my app, I can’t because I have to login, or the system is updating. SERIOUSLY!!!!! I pay $ every month and can’t use this app when I need it?.?$&5858392Version: 6.23.0

Doesn’t work.OnStar can’t figure out why the app isn’t working. I’ve spoken to at least a half a dozen people who have helped me “troubleshoot” the possible reasons it’s not working. Sign out of the app, uninstall the app, turn off the phone for 2 min before reinstalling, etc. nothing works. Very frustrating..Musiclovin'momVersion: 6.23.0

Connection issuesHave had connection issues with this app after the last update. Hit the refresh button countless times and won’t update the status of my car. Tried My Cadillac app and had the same problem there as well..OldsharksonVersion: 6.22.2

No info on appFor the past 3 weeks I have not been able to successfully use the app to get any vehicle information. Keeps telling me to refresh and see help..PureguardianVersion: 6.22.2

Est-ce une blague?Je ne peux rien faire ou presque avec cette application. Elle ne se connecte même pas en copiant le lien qui est : www..ca il manque quelque chose à l’adresse..PaksappleVersion: 6.18.0

Latest Update Not WorkingBuick was doing so well with this app…until their last one which has rendered the vehicle stats useless. Lock/unlock still works, but mileage and other diagnostics remain stuck at the pre-update level. Turned off my phone and started up again does nothing. Delete and reload the app again does nothing. Better QA is needed before releasing new updates. For what is being paid, GM MUST do better.ADM12ADMVersion: 6.15.0

Buick hasn’t made real cars since about 2010…Most Buicks now are these stupid tiny mini SUVs that are all swoopy and rounded off, they all look like giant babies shoes now… Bring back the Roadmaster & Park Avenue!.Scotsman in CalgaryVersion: 6.7.0

CrapHasn’t worked properly since I started paying for it. Delete app reload over and over. Vehicle fine, according to dealer, yes spent $200 to have dealer check. I’d give 0 stars, it won’t let me..EvenpostingsucksVersion: 6.1.0

When it decides to workI have to say it is great to know that your car is doing all right just by looking on your app but that’s only when it decides to work half the time it takes you to the normal home screen and then you just can’t do anything.Gg ff vv ttVersion: 5.20.0

Buick Encore UpgradeSince the upgrade neither fuel level or oil life update. Tire pressure is not updating either. Very annoying. GM please fix!.Holsrt75Version: 5.19.0

Dangerous appEvery time i use to open door i have to click to agree on leagal sheet . Every single time. If i need to get in my car fast there is no way. Today i cant get in my car in the states because there us an update i am forced to download while roaming. This is dangerous and very cumbersome. Never gm again..Jccj123456789Version: 5.19.0

Useless if your vehicle is older than 2015Junk app..Crazy raspberryVersion: 5.18.1

Stuck at updating, getting your vehicle dataNever worked on iPhone 13 pro max. Stuck at updating, getting your vehicle data..Zak marliVersion: 5.14.1

Mama Bear 101Not very impressed with this at this time. We purchased a new vehicle and added it to our list. Now all I get is a blank page. I need this app to work so I can start it at work. I’m a little ticked. You have changed the easy way to start 😡.Mamma bear 101Version: 5.12.1

Won’t remote start carThe “start” button has mysteriously turned into an “off” button. Won’t start, but the key fob will. Broken after last update. Running iOS 15.1 Update: Seems they fixed the previous issue with the “off” button. But now when pressing and holding the “start” button, it says “sent”. After that, 30% of the time the car will start. The rest the button says “failed”. Sometimes a second attempt will work. Sometimes it won’t work at all. Must say that I’m disappointed in this “remote car app”. It is more of a frustration app..MirthlyVersion: 5.12.0

A few troublesFor the most part has been pretty good except for what I needed the most coming home from the airport tried to start it by the app wouldn’t start kept asking me to sign in it it’s got a long process to go through clearly if I have a face password I’m the one using it so you have to go through all that every single time to sign into use it is a little annoying of the upgrades you’ve made in my opinion are not upgrades..Carey2269Version: 5.11.0

Need to updateIt freezes every single time.PichokitaVersion: 5.8.0

Does not work half the timeI used to never heave trouble with this app but after the new update the start but doesn’t work half the time. I have to delete the app, reinstall it, and then it works. Super inconvenient and not at all worth the money I’m paying for this. Maybe take a look at your glitches and figure it out because people are paying money for this..Just not happgVersion: 5.8.0

Remote start inferior. Same car same phone same location. This remote start doesn’t work.Doesn’t start my car. Previous app was fabulous. Same car same phone and location and can’t remote start the car..In.my.opinionVersion: 5.8.0

Remote start works < 40% of the timeRemote start works < 40% of the time. Good thing I’m on a free trial because I wouldn’t pay for this!.Med8orVersion: 5.8.0

Démarrer jeepBeaucoup de problème à démarrer ma voiture car très souvent ça indique désactiver et je dois à chaque fois supprimer l’application et le télécharger à chaque fois avec la version antérieure je n’ai pas connu ce genre de problème merci et bonne journée.Didis3059Version: 5.8.0

DisappointedFor whatever reason app does not stay signed on, I have toggled the stay sign on to on and it logs out on its own. Everything I go to use app to start Enclave with watch or iPhone I have to sign in.Streak1Version: 5.7.0

BogueApplication ne fonctionne je clic sur démarrer et l application tourne et gèle.Chantal1972Version: 5.7.0

The power buttonLately have issues with the app. I start the car one day, the next day for example the power button says off. So I can’t start the car. I have to delete the app and reinstall in order for it to work. Hopefully you can fix the problem.AlllllkkklkkkooooohuihhggVersion: 5.7.0

Cannot set alertsIn Vehicle Locate, cannot set alert for vehicle arriving/departing location. Please fix..Charles....27Version: 5.7.0

Always crashesI’ve had to reinstall this app 3 or 4 times because the starter button locks up and just says Off or Sent and doesn’t reset itself. I truly dislike how flakey it is..Blacksmith_ForgeVersion: 5.7.0

Very poorSometime it works, but most of the time it doesn’t, very expensive for what you get! And if you call onstart it has to be between 9-5 otherwise they can’t help you..FerchablazVersion: 5.7.0

App doesn’t workAfter the most recent update the app does not open. Says to contact help. But the app doesn’t even give you a help link. Useless..Frantastic221Version: 5.5.0

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