Planet Fitness Customer Service

Planet Fitness Positive Reviews

Best Gym ExperienceI’ve been to many different gyms throughout my life and a lot of them are good but PF is spectacular! I recently upgraded my membership to the black card for $10 more after years of going to this place thinking I would never use the amenities and machines because it sounded gimmicky but I took an afternoon off to just check them out and I’ve been mind blown ever since. You literally make your money back from the first tanning sesh alone. They have modern equipment and they all look clean and well maintained. Best part is there are never any long lines ever. After you have made your money back with your first tan sesh you can now make money just by using the collagen/red light therapy. You can easily spend $85-$150/ session on this machine if you go to specialists to get the treatment done with the same machine. At PF you can go whenever you want as many times as you want. Then when you just thought it couldn’t get any better they’ve got an entire massage room to melt into their massage chairs and dissolve all your stress and tangled knots away after a good workout. All this for just an extra $10!! I went from $15 to $25/month and I’m so happy about PF . Btw the gym is ALWAYS well organized, maintained and filled with respectful/ super friendly workers. And the gym is NEVER crowded. PF has been a tremendous fortune in my life..Joe OmVersion: 9.11.12

The crowd meter is uselessI haven’t tested out everything else on the app; I do my own workout and I’m sure there are MANY amazing tools for people and the crowd meter is just one tiny thing compared to the vast ways this app can benefit your workout, HOWEVER: I think it’s a big deal since I bet EVERYONE looks at it and regardless of how a person works out, NO ONE likes working out in a gym that’s too crowded; that’s universal and I WOULD be using this feature all the time if it were actually accurate. The crowd meter on the app is deceptive and stupid. I was there the other day with two bars and it was pretty busy. I had to wait to use some equipment, and at that point I checked again and it had 3 bars. It never filled in more bars than that though. So by this logic 4 bars should be maxed out; or 5 bars MAYBE if there are like, lines to use everything! Why would it go up to TEN BARS and make us think it isn’t busy! The fact that PF tries to make it LOOK like it isn’t very busy renders the whole thing useless and deceptive. I thought it was a neat feature that I’d use a lot when I signed up, but now I see it’s only a marketing ploy and PF is a lot busier than anyone would ever want. You should be truthful about it and 3 bars should really be around 7. Or change it to 5 bars being the max. Either way, the way it’s set up now with 10 bars and only having it at 2-3 all week long is misleading and pointless..Jeremy RivetteVersion: 9.8.8

I love this gymPlanet Fitness has been an amazing part of my fitness journey! I absolutely love the welcoming atmosphere and the friendly, helpful staff who are always available to offer support or answer questions. The gym is consistently clean and well-equipped with everything you need—whether you’re just starting out or ready to push yourself to the next level. One thing I especially appreciate is the variety of online workout options. As a beginner, the guidance and structure they offer really help me stay consistent and confident. My favorite by far are the 10-minute hot cardio sessions on the app. They’re quick, intense, and get my heart rate up fast—perfect for my schedule and fitness goals!The only downside is that the app could use a visual refresh. It’s a bit confusing to navigate at times and doesn’t feel very polished or user-friendly. A more intuitive and visually appealing design would make a big difference. Fitness has truly made working out something I look forward to. Highly recommended for anyone looking for a supportive and effective fitness environment!.Rubysky808Version: 9.10.1

No Fitness Class Available!There has been the problem with some of the PF locations not offering training classes due to the staff failing to hire trainers although they advertise that they offer them for members which is included as part of their membership. However members are aware that they are paying for this service out of their monthly fees and/or from the annual fees they’re being charged for at the location where they signed up. Apparently, it has been weeks, if not months with no available fitness coaches throughout the LA locations. Who do we report this to? Perhaps the district managers? It just seems that they are not seeking or hiring them out of due diligence and rather letting this part of the job slip. Also their app lets you schedule the appointment times with the opening slots even though there are no trainers available for those times at all. Goodness, that is misleading. The staff are aware of this issue yet they don’t seem to take this up to the corporate. If they did the it should’ve been somewhat fixed by now. However if you don’t have coaches at your locations, let the members be aware of it by posting signs at the gym so they know the current update. We’d love to see those classes to become available with what they’re claiming on the PF website!.WPS ReviewerVersion: 9.9.2

Good, but could be better.Having just joined Planet Fitness the other day I have now had the chance to take its app for a test run - so to speak. The app itself is very helpful for a complete newbie such as myself. I appreciate the ability to see how the different machines work via videos found by using QR codes on the machines. I also like the ability to use the membership card on the app - though, for some reason I’ve got to figure, it does not work on my Apple Watch. The one place I really, really hope the app developers fix is the ability to add the exercises one engages in. For example: today I did arm curls, bicep curls, front fly, chest press, hammer curl, and up/down/oblique abdominals. Not a single one of these exercise are listed in the “add an activity” section of the app. Why on earth wouldn’t you have each machine you have in your gym listed on your app? Please consider adding in the ability to list the machines used, the weights used, and time spent (or even reps) along with the other information you allow currently. Being able to add these is will more accurately reflect my actual “mins of exercise”, “activities this week”, “calories burned”, and “mins per active day”..A nonymous76Version: 9.2.5

FitnessI just joined planet fitness and so far I have been treated with the most respect. I left workout anytime to come here since the lady up front at workout anytime was very rude to me and wouldn’t allow me to bring my daughter with me to workout. People want to go someone where they feel wanted , not somewhere where they feel like they aren’t welcome and told your back again , like what does it matter if someone comes back when their a member and haven’t done anything wrong. I could understand if I damaged something or did something but none of that have I done at workout anytime I have felt more welcome at Planet fitness then workout anytime. All I had to do yesterday was call planet fitness and the guy up front told me I was welcome to come with my daughter. The only suggestion I have for planet fitness is on the app putting a place for pictures to be took inside the app. To keep track of your progress. Other then that I have enjoyed it at planet fitness and was thankful to the staff who aloud me to be a guest before I joined!.Babygurl5656Version: 9.8.6

Planet Fitness vs Extreme Sports Boxing + Fitness?Really good equipment, great app really clean facility really good tanning beds although the standup bed has been down for too long at this location in Lexington, I believe this location is the smallest of the 4 locations in Lexington, only has one standup bed, however at the London, Kentucky Morristown Tennessee locations where I’ve been to before has several stand up beds. Great Hydro beds and massage chairs obviously my favorite thing the gym offers the massage bed. Clean bathroom, customer service is average, staff not too friendly definitely not outgoing to my standard but not rude or non responsive either. One employee an overnight employee definitely brings customer service down to a near bad review and was nearly tempted to put the place on a a negative social media blast as I felt, I was being targeted as someone by an employee who does not like me and I felt as if he did not appreciate my service as as a customer , and his customer service was very poor, and I felt like he was agitated by me every time I was around and wanted something like a drink or lay in the tanning bed or whatever. Overall 4 Star.@ExtreemeSportsBoxing+FitnessVersion: 9.8.4

More than you think.I never knew how much actually came with being a member here. As someone who never used to work out, take care of myself, or do anything but sit on the couch because I didn’t know where to start, this place changed that. I learned so much from the app it’s self that I can do a pre-work out before going to do my cardio at the facility. It does tend to get busy in my area as I live in a small town and it’s the only gym besides a small wellness center. But it doesn’t seem to bother me anymore. I was able to ease myself into going around the crowed. I am down 27 pounds and I need to lose another 28-30 to be at my goal weight. I’ve been able to do this in such a quick manner because of planet fitness. They also have some amazing deals and coupons to use on the app to help outside of working out. Eating right, and looking good play into a part of being healthy and they seem to offer a lot for those things as well. Thank you Planet Fitness..LaurenMMcjunkinsVersion: 9.9.9

I wanted to like it.I contemplated joining for a very long time before deciding to finally join. As my kind of job takes me everywhere across town, I was impressed to see a location almost everywhere I roamed, but I never really worked out since I joined. Then one day I decided to visit a location. Parking spaces close to the door were difficult to find (I have a heart condition and difficulty walking long distances), and there were just too many handicap-marked spaces (I don’t have the permit), so I was discouraged from going back after first visit. I decided to cancel my membership after being charged for several months when I wasn’t using the facilities. Now, that’s where the problem really lies. I felt trapped and frustrated every month they pulled funds from my debit card. I finally figured out a way to cancel, but I’m scared they might keep on charging me. All things considered, I’d advise this company to allow the option to cancel in the app itself. As simple as that! Because of the obvious manipulative trap with the cancellation, I probably wouldn’t rejoin. Otherwise, with a better health along the way, I just might..THE REAL LIONVersion: 9.11.17

It’s Good.I just got a membership at planet fitness. The places that I go is pretty good it’s pretty clean. They could do a little bit better on their equipment and have it working more often. My first day there the machines that I wanted to use were not working. They have a ton of treadmills but not a lot of stair machines. They could get more weights I’ve been all three gyms in my area, and I feel this way about all of them. So other than having a good price they could get some more equipment. They could be open earlier and stay open later. And maintenance their machines more so they work. Other than that I mean it’s pretty good you can’t get better than $10 a month really.I feel like they should not have their annual fee, but I mean if it continues to have poor equipment every time that I go and machines being in use and not enough, then you know, I might cancel my membership before the annual fee in two months. we’ll see how I feel in in two months. I hope this helped. I know my review is a little wishy-washy but that’s how I feel..Youasked2022Version: 9.7.14

Small town personal feel in the big cityWhat I really like about Planet fitness is that small town feel from the staff. I’ve had club memberships at those bigger fitness centers like Lifetime and you’re just a number. Planet fitness has a personal touch to it. They know me by name, they know when I come in to tan what tanning bed I prefer over all of the beds, they know my husband and care to ask how he is doing. Everyone has their own workout routine and unless you’re training for a special athletic event or boxing event event, you basically can do your workout at any fitness center. I don’t see any reason in paying the big box prices when you are just a number. I would like to think and feel that the people that see me day in day out really care about my health as well. you can’t get the personal touches Planet Fitness gives you at other health clubs unless your paying a personal trainer. that’s what I like about Planet fitness the best..Misses HippyVersion: 9.7.13

Great gym/appThe app is great and a useful tool but what’s really impressive is the gym. I mean you gotta work out for the app to be useful right? Planet fitness is a great place to come work out. It’s got plenty of room so you have space to work out instead of feeling cramped. They have a huge amount of cardio machines so you’re never waiting for one to free up, which is one of my favorite parts. They have this cool area that’s kinda for people who aren’t sure what to do during a workout, you just follow the routine and you’re set. It’s also great for people who don’t have a lot of time to workout. My favorite part is the “ Black Card Spa” area. There are massage chairs and beds, a tanning booth, and also body enhancement machines. Cool part of being a black card member is that you’re able to bring anyone at any time for free, and it’s still cheaper than any other gym around. ($20 a month for black card, plus they’re always having specials.) Definitely recommended for anyone looking for a chill and cheap gym..WanderinghobbitVersion: 7.5

Great AppThe Planet Fitness app is a stellar companion for fitness enthusiasts. With its user-friendly interface and robust features, it seamlessly integrates into your wellness journey. The app offers a diverse range of workout routines catering to various fitness levels, ensuring there's something for everyone. The video tutorials are informative and easy to follow, making it a valuable resource for both beginners and seasoned gym-goers. Tracking progress is a breeze with the app's intuitive tools for logging workouts, setting goals, and monitoring achievements. The inclusion of a user-friendly nutrition section adds an extra layer of support for those aiming to maintain a balanced lifestyle. Moreover, the app's community feature fosters a sense of camaraderie, connecting users with shared fitness goals. In summary, the Planet Fitness app stands out for its accessibility, comprehensive content, and community-building features, making it an indispensable tool for anyone committed to a healthier lifestyle..Gp is bestVersion: 9.7.13

Equipment IssuesI have been using the PF located on Telshore in Las Cruces, NM 5 days a week for the past 7 months. In general, I have been satisfied with the service overall . However, lately I have noticed a decline in the upkeep of the facility. Lately, a number of pieces of equipment (at least 7) have gone months without being repaired. I find it hard to understand why spare replacement parts aren’t stocked. Additionally, at least 4 of the TV monitors have been frozen for the past 4 weeks. Two weeks ago I asked the manager specifically about tv monitor #4, since it’s set on CNN, which I like to watch and listen to with my earphones while on the treadmill. He stated that he would look into it but 2 weeks later, the streaming link is still broken. I don’t understand why a different working tv monitor can’t be tuned in to CNN while the connection problem is investigated and fixed. I hope someone will look into the issues in the Telshore location and take action to resolve them. Thank you in advance for your attention to this matter..M MarqVersion: 9.9.2

Great App and Great Fitness ClubTotally impressed with the equipment and the staff at Planet Fitness in Avon, OH. All the staff is very friendly and will answer any questions I have. Kevin M, the trainer is very knowledgeable on what types of exercises would be best for each person he meets. He has a great attitude and has given me so many good tips about the equipment. The Design Your Own Program is another added benefit which allows Kevin to customize the workout to your own goals. I didn’t know what to expect when I signed up. So glad I did now! The app (using iPhone) not only stores your card so you don’t have to carry it with you, but it makes it very easy to see and schedule all the classes available. An added benefit is that it lets you put the class in your calendar after signing up. It’s also nice to check your schedule later to see what you have signed up to take..Dwip4Version: 7.6

Works wellI like this app because it fits the gym. It doesn’t fit every gym, nor ever kind of training. It fits the judgement free zone, mostly machine gym and the kind of lifting that goes on there. It has videos built in to explain things. It lets you log and record your progress. You can take a picture of the elliptical, treadmill, or bike screen and it will log the numbers for you. You can post your workouts to social media and link it to a variety of other apps. Post a picture to their success stories section and you might win a TV. I have my membership card linked to it, so it scans from the app and I don’t have to carry the card. This is handy for everything from buying a drink to reserving a massage chair. The reason I gave it 4 stars was Planet Fitness’s 30 Minute Express workout. I like the workout. The app has videos for all of it. The app won’t log the workout. You can select “yard work” as an exercise, but you can’t select Planet Fitness’s proprietary workout on their app. That’s just annoying..Rondave72Version: 7.6

Lost function for formApp looks really nice but they dropped the ability to effectively track workouts. I loved the xCaputure feature as it made logging information from treadmills and other PF equipment a snap. If you had to manually input the work out it was no real issue. With the current app workout tracking has effectively been eliminated. Not sure if that is the intent or if they are planning on rolling out updates as the new platform rolls out? The lack of clarity of whats to come makes it feel like the users are not apart of the cycle of development. Its basically come back time to time to see what we have done and hope you figure how to make it work. I need the app now for one reason, to show my membership. Everything else is just to attract people into the membership, no one is working out to the app, ever. If you could help track fitness progress as previously had with the clunky versions then there would be some value but it has been lost with the updates. So sit up and bring your pencil and log book, we are back to the basics people..DelanezzVersion: 8.0.11

Planet fitnessI love the gym here, but the app is useless to me. The key tag for the Apple Watch dose not work at all and within the app should go with the workout you do for a plan. It would be nice to open the app say I want to increase muscle index, loose weight, or even yoga and automatically come up with a schedule of how many reps weight and set goals without watching a video, according to your weight height and level you choose. At home or in gym and again with the watch please include this to Apple Watch with time frames and plans it would be much better then a video that you can barely see when your at the gym all you have is a 2x5” screen nothing to connect too and a million other ppl around. Also like Dunkin’ Donuts or gas stations apps should be points to encourage more time at the gym for a free shirt towels drinks etc instead of discounts only to a lot of places most people don’t care for. Setting goals and point system would be nice.PruccVersion: 9.6.8

Covid preventionFor the most part the cleaning of equipment and surroundings is well maintained. However... the mask enforcement is lax. I held off posting this as I have informed management of non maskers walking and working out on 3 occasions and left. I’m 71 and had canceled my membership when covid started and quarantined at home for months. I needed to get back to working out and have survived by masking, washing frequently and avoiding crowds. I go in mid afternoon so I can avoid any close contact and disinfect constantly. I have no problem with those that lower their mask while biking or treadmill because I can avoid them. In the past when there were several non-maskers working out near me I simply left! Yesterday, again I moved to other areas while an unmasked man continually came close to where I had isolated myself. We are in a pandemic people! I need to work out too! As well as employees are doing on the disinfecting, they are failing on mask requirements! Are other gyms allowing people to not wear masks???.Toppdaddy4youVersion: 9.1.5

Simple, works well.My only wish is that there would be a way to create and save workouts you currently are doing and workouts you are planning to build yourself into later. It would be nice to simply select the machines and various workouts listed in the workout section and create a list, along with the sets and repetition rages. For someone like me, until I learn all of the gym equipment by heart, it helps to have a visual guide as to what order or what machine I am supposed to be using, as I have a specific plan based on my medical conditions, and can’t remember the equipment very well. It limits my ability to utilize just any machine. A feature like that would really help me keep a routine with what I am doing and plan out with a trainer what changes I should graduate into down the road. Please, please, PLEASE create features like this so I can reference a plan directly on my phone. I do love the videos along with the workouts that show you how to properly use the equipment..Milly_88Version: 9.0.1

App failed to tell meThe app failed to tell me my payment was not good enough; in fact, it accepted the payment. They charged my credit card $11 to get started and had me sign up with bank account, didn’t deny the online bank at the time, said everything was good to go. We go in and they tell me I need to open up another bank account because they don’t like the one we are using. Then proceed to tell me I may be responsible for the annual fee - granted we have NEVER used their gym equipment! Even our 11 yr old said, “oh, so they basically scammed you!” YUP!! If I get charged, I will contact everyone I can to hold them accountable for this scam they are running. They should have never accepted ANY payment if they didn’t want me to use that bank! We will NEVER return and will be sharing our experience with over 70,000 TikTok followers as well. Shame on them for their poor business practices. Run far away from this one!.Mystery880Version: 9.3.14

Expand the gym hoursEvery since Covid hit the gym closes at 10:00 p.m. when I bought my membership it was open all night. Then they lied saying that gym was only closed early due to Covid cleaning. Then the next lie was they can’t get staff for overnight. Six people have tried applying for overnight positions but, never got a call for an interview and the gym remains closed. I find it hard to get to the gym in time to get a good workout in. I don’t know why the managers lie saying they are going to open up later but, never do. They don’t even expand their hours until midnight. They consistently kick people out at 10:00 every night and at 10:05 every employee is walking out the door. But, they lead you to believe that they care about your workout and tell me about their one Kansas City location that is 24 hours but, it’s 38 minute drive one way. I’m about to cancel and go to Genesis which is open until midnight for five dollars more and actually cares..FallingmembershipsVersion: 9.6.11

Needs to be betterOk lets start with what this app absolutely must be able to do for five star rating. You go use a machine for 30 minutes and at the end it tells you all your stats. You should be able to use the scanner with the app and have all that info loaded immediately. PF needs a more modern app with serious tracking not just an afterthought. Manually entering info is 1980 working out and most things you donat PF aren’t listed anyway. Workout, quickly scan the machine, automatically updated in the app. That feature alone will drive more business to the gym because people love seeing instant results. What it does well? The workouts are nice to have especially for beginners. It gives you a guideline instead of wandering around just randomly trying machines. Checking in is easy. Crowd level is nice. Check on your membership status etc. I mean there is use for the app but it is average at best. Let’s take it next level..Dan I'd RatherVersion: 9.3.9

Love This Place!OK, I used to be in fantastic physical shape, let’s say around 20 years ago lol. I recently purchased a membership to my local Planet Fitness and was very nervous about starting the process of strengthening my core and several other areas that I have had some issues with over the last several years. The app offers a lot of excellent ideas for low impact strength training that I have been researching from home and attempting to perform at the gym, and I’m starting to get my confidence back. I highly recommend Planet fitness, even if I only spend a half hour to an hour in the gym at this point, it is a step in the right direction. My energy level and confidence is already increasing after a week, give this place a shot if you I’ve been thinking about starting to take action to live a healthier lifestyle..PygmyLlamaVersion: 9.9.1

Try To Contact This Company…ImpossibleI recently had my credit card hacked and consequently, my payment to planet fitness was not completed. That’s completely understandable, but when I started getting messages about my account being up for delinquency, I tried every which way I could to reach planet fitness customer service. Impossible. I’ve left messages explaining I want to pay my bill asking them to call me back. No one has called yet. I have the planet fitness app and it will not allow me. To pay my bill. I’ve also been instructed that I need to go directly to the club where I work out, but unfortunately that club is closed due to remodeling. So I have a situation where this is going to affect my credit Score and I can’t do anything about it but I have tried and tried and tried. A word to The wise if you download the app and expect to talk to a person ever by phone or by chat, forget it. It won’t happen..Fabulous FreddieVersion: 9.11.5

New memberI recently joined Planet Fitness after being with LA Fitness for 6 years. I left due to machine conditions and machine availability. I am pleased so far with PF, they gym smells nice, equipment diversity and availability is right where I feel acceptable. Staff is friendly, they are not trying to push you to buy anything like LA Fitness. There are trash cans, cleaning spray and wipes available every few steps and seems like people actually clean machines after themselves, something I never saw before. I enjoy the 30- minutes express workout station. The app has videos showing you how to use every machine in there and the machine also has pictures to show you how to use it. There is a hydro machine, massage machine, tan machine, and another machine for their members. There is a lounge area. The gym has wifi. I can go on and on as so to why I love this gym, I am truly pleased with the gym..GamesterssssVersion: 7.6

Update the Gym Activities, please.Great at first. The tutorials are awesome for learning the machines, the video workouts are fantastic to do at home, but the activity tracking needs to include more gym activity, like the PF 30 steps and machines, the PF 360 area with ropes, bands, weight balls and kettles. Bonus, this app connects with the heath and fitness app, so you can close rings and read your data in one app. However, because of the inability to track all indoor gym activities completed at PF, the data is not accurate for that day’s training. I only use the activity tracker while at a PF, so I’m unsure why are there so many outdoor activities to choose from. Even when I log a rowing session from the gym activities, it comes up as outdoor rowing. Hey developers, update the gym activities tracker so it reflects what you can do inside a PF, this way we can get more precise data from your almost 5 star app..SelfLoveJunkieVersion: 9.10.3

Great gymI really enjoy PF. I love the selection in the different machines and the 30 minute total body workout. I really enjoy the app and all the different workouts you will find on it, it’s great for a beginner like me that doesn’t really know where to start, it’s basically a free physical trainer. I love the tanning beds, they are the same beds that the local tanning salon uses without those outrageous tanning membership prices. I have tried a couple different gyms before coming to PF and they are the best by far. The prices are the best, no year long contract forcing you to stay and they have everything you need to get a great workout. If I could make one suggestion it would be more space for floor exercises and stretches, maybe a small room that has no machines at all that is specifically for workout mats and yoga..The Alaskan opalVersion: 9.10.4

AwesomeGreat app I love it and makes it very easy at this difficult time. It works great in Canada, thank you planet fitness.BremherVersion: 8.1.1

Apple walletPlease add Apple wallet support.171@:@Version: 9.0.2

ReviewHonestly a lovely environment, very motivational..Monse.hsVersion: 9.12.0

Please add apple wallet supportThis app is great! Would love to see apple wallet support!.Tylerscott5711Version: 9.8.7

Apple Watch requestPlease add an Apple Watch complication to open the keytag.Jdion84Version: 9.6.16

Apple walletAdd apple wallet support please.ChanukaiVersion: 9.2.6

Black Card MandatoryBeen going for the past few months and I can say I thoroughly enjoy the gym, specifically having the black card is incredibly useful as I’m always in various cities and can go to any of them. Hydro massages and the deep tissue chair massages are critical for my recovery and for $33.89 monthly it cannot be beat! Staff are always cleaning and genuinely take interest in the customers entering the facility overall very satisfied with my decision to join!.BradyMac11Version: 9.11.17

FunI love all the features and exercise tutorials..Richardjames8889Version: 9.11.17

IronmanClean, Organized Gym..01996AnVersion: 9.11.16

Still need Apple Wallet supportWaiting for the ability to add the key tag to Apple Wallet. Please deliver soon..Apple_26Version: 9.11.17

PlanetVery clean. Great staff. Respectful guests.KalipkompVersion: 9.11.15

App is greatI’m loving this app, all the workouts are planned out perfect. And very easy to follow..LoganHxoxVersion: 9.11.15

Easy NavigationI’ve been a member of multiple gyms but thus far the gym, the atmosphere, the cleanliness, the staff and the app have all been far superior to many other competing companies. You can tell that they’ve done their homework and listened to their clients..ZiggyRGVersion: 9.11.15

BestLoved this place.MahiAriesVersion: 9.11.12

Love love love ❤️If I could give it 10 stars I would ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I guess I just did cause I read it at five stars and there’s five more. This gym membership is everything that you want. The environment is pristine. Basically all the gyms. The people that work there are amazing. 🤩 the people that work out there also amazing 😻 tons of cardio equipment, great weights sections types of circuit training, kettle balls, massage, chairs, Hydro beds, tanning salons, and for a price that you can’t beat $27 a month plus with that membership you get to bring a friend or a guest time you work out. Not just one guest and not just one time. As many different guests as you wish anytime you want to. Give it a try and you’ll see exactly why I I wrote this review. Very grateful for Planet Fitness. Keep on keeping on. ❤️ I love you 🥰 all of you 🌎.Funnelbuilder1Version: 9.11.12

Work outExcellent.Mya947Version: 9.11.12

ManagementGood management.Bunty_00Version: 9.11.11

Love itLove it.Stargazer DenVersion: 9.11.9

Friendly people at the deskThe people who work the front desk are nice and always greet me when I arrive, which is nice. They all make being there at the gym enjoyable..Melanie_2229Version: 9.11.8

But I’m not any taller :(I love this app.Chrissy 😣Version: 9.11.8

Great gymI like my planet fitness gym.. lot of equipment for the beginners.. I come here 3 times per week and live it ..love the red light and the sun tan Booths.DatmantbVersion: 9.11.7

Great beginner gymThis gym is very cheap and has almost everything you need.@y@@n!Version: 9.11.6

Excellent customer serviceTiana is a really great person ! Helped me out !.Ali YOUSOFIVersion: 9.11.5

FantasticLove this app, lets me know whenever its busy 🤜🏻🤛🏻.FrankietwotoneeVersion: 9.11.3

PerksMy member perks aren’t popping up in the app even though I’m a black card member.ArsgdhVersion: 9.11.5

Crowd meter inaccurateCrowd meter is inaccurate, you could shave off 4 bars at the end. It’s out of 10 and 3 bars feels very busy, 2 bars is busy, 1 bar you don’t have to wait for what you want to do. Otherwise good app.Nightcrawler_75Version: 9.11.3

Love this gymGreat gym. Amazing equipment. Friendly staff!!.MjacbricksVersion: 9.11.1

My second housePerfect to be comfortable and confident happily working out with motivation 🙏👏👏👏👏👏👍.DJRAPZZHQVersion: 9.10.5

Overall good but workouts can’t be favoritedIt would be great if workouts could be added to a custom library to support quicker access..Mahogany TVersion: 9.10.6

Massage. Tan +Gym!I love planet fitness. They have a free trainer. She’s amazing. Tanning massage beds lounge massages. And tons of gym equipment all easy to use with scan barcodes, and great staff. The showers could use a little upgrade. Perhaps a full back body massage in the shower lol.Organic body shop.caVersion: 9.10.6

ReviewVery clean , organized , top of the line equip and great staff.Mable geeVersion: 9.10.4

Its user friendlyI love using this app.SHAMS SURANIVersion: 9.10.2

GoodEasy to use, convenient..Dingles01Version: 9.10.1

I like this placeI can join many times a day and I can take a guess with me. That’s awesome! Thank you Planet Fitness.ZumyngoVersion: 9.9.19

Working outFriendly staff and nice people.PunhauseVersion: 9.9.18

Bench press 405I benched 405 in a month they give out free trenbolone.HansywansydansyVersion: 9.9.14

Best gymLots of equipment.Dipsrus2025Version: 9.9.14

Simple and easy to useJust wish you could add the check in card to Apple wallet other than that good app.CdnBacon14Version: 9.9.14

Jake is awesomeJake has been a ton of help.JP1233wzVersion: 9.9.13

Lack of mats and fitness classes.We have made asked for more than 6 mats in the facility but nothing is done. Many need to stretch or do floor exercises, directly on the floor. We’ve begged for fitness classes, that are to be part of the membership, but there are aren’t any as they won’t pay fitness trainers the going rate. Staff stay behind the desk so you are on your own if you are using the equipment wrong..Bekki****Version: 9.9.13

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.12.0

Planet Fitness Negative Reviews

Xcapture replacement is terribleAs a developer myself, I feel really bad reading the reviews here, as I can tell a lot of work was put into updating the design of this app. However the reason I came here is to see if anyone else had written about how to properly log a photo of my TREADMILL workout, literally the most common cardio machine at any gym. Unbelievably, my worst fear confirmed, the app no longer has the “treadmill” option, and they have also “discontinued” the snap a workout feature. That feature was so helpful for me tracking my fitness history. But ok, I have to enter manually now, I could reluctantly accept that. Then I learned that to add insult to injury, you can only use the “walking” option as the closest thing to treadmill, and there you can only log your speed and minutes, not your calories or incline. From reading reviews, I learned the super buried feature where if you enter your height and weight, it will calculate the calories, however without the incline info, the calculation is way off. Friends, I feel bad saying this but this update is *terrible* — I have never regretted updating an app on this level. The old version was ugly, but it was super useful, and i used it a lot for a very important part of my life. The new version is useless to me. I have been an iphone user since 2008, and I this is the first time i can remember writing any app review. I can only hope you can work quickly to restore needed features to your paying customers..Unhappy_jessaVersion: 8.0.1

SCAM ALERTPlanet fitness is a total and utter scam!!! They make it impossible to cancel your subscription anytime when they advertise it! You don’t even get told that “You may have to do it in person it depends on your home gyms rules” until you go to cancel and there is zero way from your own account. How about PF corporate grows a pair and has oversight over every branch, because I know it’s not just me with this issue. I live an hour and some change away from my old gym and I can’t cancel my subscription unless I go in? Never ever going to sign up for PF again they absolutely ROB you of your money and should be put out of business, total scam and I regret ever going into their establishment and giving my credentials. Genuinely if I could give ZERO I would but I can’t which is less disappointing than their app/clubs. Completely pathetic company that tried to make every move you make a million plus one just to get something your way. It’s so simple, if I wanna cancel, I should be able to do it at the push of a button just like I did with signing up. That is lazy manufacturing and that’s hilarious as it is, being that the lazy effort on being able to cancel is on Planet Fitness’ side. I’m doing all the work to get it done and they can’t put in any effort or work into getting it made available. Sad sad sad pathetic company. I’ll be going to their number one competitor from now on..DesiredPickleVersion: 9.7.14

Bank Info Required?! No way!I attempted to join Planet Fitness (PF) today (9/6/22) and discovered that not only do you have to provide them with your credit card info, which is fine, but they also want your checking account info so they can deduct the monthly fee directly from your checking account. I don’t even allow my mortgage company direct access to my checking account. In this day and age of fraud and tech breaches, no way! I read at least one review in here where someone said their account was overcharged by PF and the person couldn’t get their money back from them. I called PF and they confirmed that bank info is required to join. The guy told me after the initial signup just come in and talk to the manager and ask him to remove the bank info from the account. First off, my bank info would still be in the system regardless, second, I see the conversation with the manager going like this, “I’m sorry, you were given bad information, bank info is required for membership and I can’t remove it.” If you remove my bank info from the account how will PF get paid, credit card? Why not start with the credit card to begin with?!?! If you’re worried about the monthly credit card transaction fee just add the 3% ($0.30) to my monthly fee! We’re talking about a $10 monthly fee, not thousands of dollars in a mortgage, give me a break. If someone doesn't pay their $10, deny their access to the facility. How hard can it be? Paying with a credit card has protections for the consumer, giving you my checking account info eliminates those protections. Needless to say, I won’t be joining PF because of this requirement..NotAFan76548Version: 9.4.3

Terrible, terrible, terrible appWhere to start? I only use this app to check into the gym and since it isn’t optimized even the slightest it takes forever to even load and you have several screens to go through just to get to your “keychain” login. You can park furthest away in the parking lot and start trying to load the second you leave your car and it still won’t get to it by the time you reach the front desk. Also, it dumbly needs an internet connection where they could have made your keychain static and the approval for it go through the front desk computers when you scan in. But noooo it has to be the slow and hard way. And on top of that the terrible WiFi provided by the gym logs you out constantly so if you show up to start your workout and you get close enough to the gym to grab their WiFi it blocks your keychain from loading as you’re on the WiFi but not connected to the internet because you have to sign in over and over every single time. So you have to either forget their network every time or go through their even slower sign in process just to not be interrupted while trying to access your keychain all so you can just scan in to begin your workout. Ridiculous. Atrocious setup. Negative stars for this app and the geniuses who came up with this 1990 AOL level sign on process..GoodcupcakesVersion: 9.2.5

ScamThey have signs all over the store saying “Cancel Anytime!” That is a joke. I registered my account out of stat while at college and was a black card member. I went back home and just used the sign in sheet because I was “out of town”. I tried to cancel my membership at home right before vacation and the guy working had no idea how to help. He said he had no idea how to cancel it and had no idea how to transfer me to that location to cancel it. He called the manager and still couldn’t figure it out. He said to come back in the next day and cancel but I couldn’t because I was going on vacation and he then said to call my home gym and try to cancel. I called while on vacation and they guy at my home gym said he had no idea how to transfer me and couldn’t cancel my membership over the phone. So the pay period for the month I wanted to cancel passed and I was charged because of the ignorance of the workers. I am going back to college and tried to cancel again and the guy took forever to be able to transfer me then I finally was able to cancel. Such garbage when a company can’t figure out how to cancel an account and also refuses to let you cancel on the phone when you can sign up and give them money without ever needing to enter the stupid place. 0/10 please find anywhere else to go to the gym..Ethan6819Version: 9.7.3

Love the gym, but the app leaves a lot to be desiredJoined about 3 months ago. Super equipment, very clean, and never too crowded. Love the experience at the gym. Pros - it will track when I’ve checked into the gym - it will generate a QR that allows me to check in at the desk Cons - it wont display utilization of the PF black card amenities such as tanning booth, massage chairs, etc… - it wont record my activity without me manually entering the information - it doesn't interface with the Activity App on my iPhone (which will automatically record my activity) - the apple watch’s PF app functionality is worthless, doesn't work for check-in, and gives me a message to have my iPhone in close proximity. (I have a cellular enabled apple watch and would like to not have to carry my iPhone into the gym). I received the following response to this review. Really makes me wonder if the developer really knows what they are doing. There is a PF app that installs on my watch with the installation of the PF app on my iPhone. Dear THOMAS, Planet Fitness Holdings, LLC responded to your review of Planet Fitness Workouts Planet Fitness Holdings, LLC "Thank you for sharing this with us! Currently, our app does not support third peripherals such as the Apple Watch. We thank you for the feedback as we continue to grow the PF mobile app! ".ThomasT2Version: 9.2.9

Criticized, intimidating, demeaningI went to the crestview planet fitness and i was racially profiled not once but multiple times. They told me that me having a book bag suggested to them i had a gun in my bag. There were multiple WHITE people that walked in with a book bag and was not stopped or questioned. Because of my religious beliefs i couldn't take a picture for their "profile" and i was told to "get out" and if i don't leave "they will forcefully remove me". When i signed for planet fitness it was supposed to be a judgment free zone but it was not and when i signed the contract i did not see in the agreement anything abt needing a photo and a photo id to workout. Even tho i payed my monthly membership on time they acted as if i owed them money and didn't want to refund me of my yearly or monthly membership that i had payed. Because of me being racially profiled i asked to cancel my membership in which they made it to extremely difficult to cancel my membership. I would not recommend to anyone of color to sign up. Krystal Russel was extremely rude and was videoing me while i was trying to cancel my membership with a different member. William Freeman which is the store manager was called and he did not want to listen abt how i was being treat by his workers. They have a big sign saying "A unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone" but ig that only applies to specific race. I really hope y'all can fix these issues because i asked for corporate number and they gave me a fake number which doesn't go to anyone and workers were laughing in my face as they gave the fake number and said "this number is the best chance i have to contact corporate" his name was Vincent..Zaria124Version: 9.9.20

Here we go again with business tacticsWow, these reviews. Same common theme. Instead of being able to cancel membership through the app. Which is a must. They make you jump through hoops to even attempt to cancel. I have seen this with companies before. It is a tactic to get more money from anyone and everyone. No auto withdrawal which is standard with upstanding companies. Why? Because of the fee they will quickly withdrawal (automatically) if you pay late. These are all strategies to take money away from people. They say the app is only for working with the gym..nope , its to have everything right there in one place to do it all. It’s the most organized way a good standing company does things. Many reviews of being over charged and not making it right and giving the money back..just wow..are they deliberately trying to drive people away from planet fitness?? Sure seems like it.. look at all the 1-star reviews. There are so many..some companies just do not understand business at all..sure with these tactics they will take extra money here and there but in the long run these tactic drive away more business and potential profits then it will ever gain!!..why cannot so many of these companies understand that! The responses are all copy paste generic replies. Bet this gets the same as well. I recently went with a friend as a guest to planet fitness. It was nice, orderly, clean. It was definitely a nice place to work out. But after reading so many reviews the business end is just plain horrible. I decided on not getting a membership as i will not put myself through all the issues with my personal, hard worked for money. I never join with any company that does not have a easy, clear, fast way to cancel a membership if i need to! In the app itself only. Here comes the generic reply..(JimJr)Version: 9.6.8

TerribleI will NEVER EVER GET ANOTHER MEMBERSHIP HERE AGAIN, I got a membership in June only went for that month and once again into the next month I paid for those months I went I then got a charge for august and I didn’t go that months so I went in asked for the charge for August to be waived since I haven’t been there since the guy working that day said he could waive it for me because I haven’t been going that month I then had him put the account on hold, fast forward to March and April of 2022 I get a notification that planet fitness wanted to charge my card $220 for these past months from September to the present month and IM VERY UPSET because I haven’t been to the gym since June of last year also the membership was on hold WHY ON EARTH WOULD I GIVE THIS COMPANY $220 when it was supposed to be on hold since September WHAT A SCAM THIS COMPANY IS then I go to the gym last week to see if I could get the charges waived since I haven’t been there since July and he said I couldn’t cancel the membership until the balance was down WHAT IS WRONG WITH THIS COMPANY TO SCAM PEOPLE THAT ARE TRYING TO BETTER THEMSELVES AT THE GYM AND OH GOD FORBID THEY DONT GO BECAUSE YOU THINK ITS OKAY TO CHARGE THEM REGARDLESS IF THEY DO OR DONT GO THAT MONTH, YOU WILL NOT BE GETTING $220 FROM ME , RIDICULOUS.Ayannah JACKSONVersion: 9.3.5

Beware of the unprofessional, arrogant staff at Planet Fitness Aramingo Ave, PhiladelphiaFollowing an embarrassingly unpleasant experience at Planet Fitness, Aramingo Avenue, Philadelphia, I strongly advise against visiting or joining this gym. I visited Planet Fitness in my quest for a well equipped, accessible gym in the area and after finding it a suitable place decided to join it. But minutes later the manager attitude left no room for me to come back to the gym again. After making my mind to join the gym, I took permission from the staff on the front desk for a short video of the place. I thought I will encourage my acquaintance as well to join and show them how well equipped it was. As soon as I started making video with my mobile, a visibly angry woman appeared ordering me to stop filming. I turned off the camera and explained that I did it with permission from the front desk. She, however, said that she is the manager and asked me if I would stop the video or would prefer to be expelled. I told her that I already turned off the camera and that I expect her to say the same thing gently but she grew angrier asking me how did I enter the gym. Since she was making me feel very awkward, I came back to the front desk staff to explain that I was using camera after getting her permission but that lady there was behaving very rough. While I said this, the manager arrived and angrily asked me why I was speaking there again. To avoid the increasingly embarrassing situation, I left the gym feeling more like I had an encounter with a gangster rather than a gym manager. My sincere advice for new gym aspirants is don’t visit or join this gym if you don’t want to be treated by unprofessional and arrogant staff. Every person deserves respect..Khan PhiladelphiaVersion: 9.8.8

Pretty UselessI agree with the August 2019 developer-reviewer who complained about the loss of features. The treadmill is missing. We don’t need a general exercise app recording our walking, biking, karate times and calorie burns. We need each device in the PF gym and the ability to track our chair settings, weights, repetitions, calories, times, etc, etc. I use the elliptical trainer, from which the app allows me to record only my time and calories burned. Hills, fat burn, levels, etc? Nope. I do weight machines and can’t track any of that. Did I lift 50 lbs last week? Should I raise the weight to 60 lbs, but I might have already done that? What’s the seat setting again? It’s nice that you’ve provided instructional videos for workouts. Really it is. And the app is pretty. But it should support your customers in their gym routines first and foremost. Not exercise mat routines I could do at home. Your gyms should also have functional wifi. I often can’t record my exercises in the app because the wifi signal is unavailable. Mind you I have been listening to online music but the PF app fails to connect. What’s up with that? I’m disappointed with your app. I don’t see that you’ve fixed anything since August btw..Cliffwood66Version: 8.0.7

They scam people! Don’t trust them!They lie to get you in make you sign stuff saying it’s basic contract agreement then charge you crazy fees while they only tell you 15 a month. They charged my cart I had insufficient funds at the time for following month I was sick then when I came after they said I owe 40 I paid that then 3 days later I got notification that they tried to charge my account 49 annual fee which they never informed verbally and I asked them specifically if there was any fees outside of 15 a month they said no when I signed up anyway when they charged my account had lock on my card and it declined 49 dollars and day or two later they tried to charge me 128 dolllars thankfully lock was on my card for this type of reasons! This company with many others running scam! And staff don’t care about you nor tries to accommodate or waive any fees if you didn’t know! It’s punitive system! No judgement right!? I don’t know who worse ? Them or Criminal Justice systems Evil Judges that do harsh penalties for petty crimes! It’s my fault trying to go to them out of convenience of them being by my house! You get what you paid for TRASH SERVICE!.Hassan BakuVersion: 9.9.9

No bill payment optionThis is very upsetting. I had to change the card that I had on file because they kept charging me once or two days before the payment was due and Planet Fitness app has no way to pay your bill manually, I don’t like is it auto charges and if I don’t have funds which the card I have I load money onto because I don’t want charges made surprisingly especially when it’s not due it shows that it was paid, but I know there was no funds on the card so a couple of times I had to pay a stupid late fee, which is $20 more unless I go to the Planet Fitness in person to pay it with my card which makes no sense why can I use the app to pay? You really need to fix this issue. It’s kind of a pain on top of that you guys are basically getting free money off of me because probably for the last six months I haven’t went to the gym and on top of that y’all want a late fee I’m seriously thinking about just canceling my account because for me to have to go out my way to Planet Fitness to make a payment that you have a app for is super ridiculous or you guys want to try to get that late fee because some people don’t want to go to the establishment to pay a bill I honestly don’t know why I have Planet Fitness still because the location I am near isn’t the cleanest the people don’t wipe down the machines before and after using them and sometimes the paper towels or the spray is empty so I got turned off and I haven’t been going. And to pay another late fee for somewhere I don’t even go is ridiculous.(Update: Like I said because I was unable to make the payment through my app which most companies allow you to make a payment through the app. I was charged a late fee. I’m seriously thinking about canceling my Planet Fitness account. This is highway robbery and will make the third time this happens to me when I had the money and one of my cards and I wanted but but was unable to because this dumb app doesn’t allow you to make payments).DaV1DRodVersion: 9.9.12

Not an fan!!I purchase two memberships. Both are associated with my email address. The app can not handle this. The app also can not handle if you need to change your email. Tech support can not figure out how to fix this. I have spent hours, many emails and phone calls to no avail. Their advice at this point is, “Just make a new email”. I keep getting emails from their PFmobilesupport with the heading, “We are all good”. NO WE ARE NOT ALL GOOD!! We are FAR from good. Started trying to trouble shoot just after THANKSGIVING. No resolution. Absolutely unbelievable. Not a fan. I do like the gym. They do an incredible job keeping the gym immaculate. Kudos to the in-person staff for that! Just looked back at the developer response for about 20 reviews.,. It’s a “bot” or automated reply response. EXACT Same response for each review. Don’t bother sending an email asking your clients to rate the app if you don’t have the time or the interest in the responses. Adding a canned “Developer response” Is disrespectful to the people that actually took the time to respond to YOUR EMAIL REQUEST. I’d rather see no response than a generic call your club or contact the app team with any concerns..ATBBTAVersion: 9.1.5

App Doesn't WorkI am going to copy someone else's review because it perfectly describes the problem: The new version iPhone app is not working as it has changed the sign in requirements. The web site, which holds your information and billing info plus email account, has the two sign on blocks as “user name” and “password”. The email address is not part of the sign in procedure per web. The app on the other hand has the blocks as “email” and “ password”. Your user name is not you email account. The app is unable to sign you on as it does not accept your user name in the email box. If you do have an email address and you enter that, app fails to log on as it seems to compare the email address to your user name which in most cases are not the same. I tried several work around ideas which all failed. Deleted the app and reinstalled app. No go! Sent support email on this topic and a recorded “ canned” email returned without any reference to the issue. The only way to get around this programming error is to use another email account and create a new sign on. I don’t want to have to get another email account just for this app. Fix it! George.NvannelloVersion: 7.6

Absolutely Ridiculous. [My opinion!]Planet fitness is well..not telling the truth to some people. Basically, it takes more money then said out of some peoples account. KEEP DOING THIS AND THE PERSON WILL GET BROKE. I signed up for it and they said it’s 10$ a month. But right after the month, they took out 50$. Yup. 50. I was confused about that and went to tell them that they took out more then said and they said that “The machine did something wrong we will fix it.” They didn’t. I’ll get to that part soon. Anyways, they tried to bribe me with saying the next month is free. I agreed and told them to fix it up and take the right money out. The month after they took out 54 DOLLARS. I was so mad and went to planet fitness and told them “You guys took out 54$!” And they said it was a late fee. What kind of late fee? They don’t need and do “Late Fees”. I was so mad and broke out. I yelled at them and they were lying so I signed out. I told them if you guys take out more money, I’ll literally come back and you guys won’t have anything to say. After all I signed out. That’s it.. that was why I voted 1 star. They deserve 1 star..AllyhenicknamedVersion: 9.4.1

Devs fail to understand why people buy an Apple WatchIn order to scan your club pass, you must have your watch in range of your phone. Doesn’t matter if your Apple Watch is cellular capable, it will either (in order of most common): (a) crash upon opening, (b) spin the gears endlessly until an “Error occurred while performing the task.” message appears, or (c) come up with an error message that tells you to login to the app on your phone. Note: C has only appeared once in my two weeks of attempting to use this app on my Apple Watch. If devs stopped eating their free pizza and bagels and hopped on a treadmill. They might have a brief thought about user experience: “Hey, this clunky phone is annoying to run with. If only there was a product that allowed me to utilize apps from my phone. Maybe it could even track my heart rate, log my work outs, and contain my gym membership. That way I could leave my phone at home and still hit the gym with access to my membership, music, etc.” I’ll be happy to amend this review when cellular capable watches can utilize the service..Firesafe1712Version: 9.7.2

Disappointing UpdateThe app is saturated with workout instructions, and videos now. The calendar of events tab might be useful to people looking for classes to participate in but what I’m really annoyed about is the fitness log. They took the fitness log from the previous version and downgraded it. No more uploaded pictures of the machine you used. The app only wants to know how long you were on the machine and at what intensity you feel you worked. A couple exercises allow you to input a more realistic metric here (like miles per hour for running) but most are vague and useless in terms of calculating any kind of calorie burn or whatever other goal you have set for yourself. Until they actually take their app seriously, I recommend using something else. Suggestions for improvement, CAPTURE THE METRICS FROM THE MACHINE, no brainer right? People aren’t coming to Planet Fitness to play lacrosse or ice hockey (they are in the list of activities, not kidding) so remove the fluff from your list. Lastly, add a general food diary. It doesn’t have to be super complicated with a massive collection of foods to search, just make it so foods can be added and saved to be easily used again later. People going to the gym often pay attention to this stuff and are willing to eat the same things regularly to see the gains they want. You get 2 stars because 1. you made an app which means you care and 2. you at least attempt to track fitness—well done. Now do it better..RunJEHVersion: 8.0.3

Unable to sign on!The new version iPhone app is not working as it has changed the sign in requirements. The web site, which holds your information and billing info plus email account, has the two sign on blocks as “user name” and “password”. The email address is not part of the sign in procedure per web. The app on the other hand has the blocks as “email” and “ password”. Your user name is not you email account. The app is unable to sign you on as it does not accept your user name in the email box. If you do have an email address and you enter that, app fails to log on as it seems to compare the email address to your user name which in most cases are not the same. I tried several work around ideas which all failed. Deleted the app and reinstalled app. No go! Sent support email on this topic and a recorded “ canned” email returned without any reference to the issue. The only way to get around this programming error is to use another email account and create a new sign on. I don’t want to have to get another email account just for this app. Fix it! George.BikerDoc1Version: 7.5

Okay at bestJoined the other the black card membership because they had a promotion, their rates beat everything around me and it was the closest location to my house. I signed up without having the in person tour so I was surprised when I found out there was no bench press or squat racks or any free bar weights of any kind really. I also had problems with the gym being packed most of the time with the exceptions of Friday nights and weekends which every gym usually empties out on. The final thing that got me is that I found out I have access to a program called active fit through USAA because I’m a service member. That plan allows my to pick 5 gyms for $25 a month so I went with that and needed to cancel my member ship as I would still have planet fitness through the new program. I searched the app and searched online and couldn’t find any way to cancel. I called and was told I would have to come in to switch my membership to the active fit account or to cancel. I find it very annoying that I can sign up online at home but have to come into the store in person to cancel. I see that as shady tactics designed to prevent you from canceling or to make it difficult so they get you for a few more billing cycles. Either way I think I’ll be moving forward with a different gym and I encourage everyone else to do the same. I will admit, if all you are interested in is cardio, that seemed to be the one thing planet fitness excelled at. Other than that, seek fitness elsewhere..Holland0285Version: 9.5.2

Go elsewhereFirst let me say I haven’t had any issues with this app, works fine. The gym (if you can call it that) is another story. This whole judgment free zone is laughable. People go to a gym to get in shape and develop muscle. If I happen to look better than a majority of the people in there and that is intimidating to you, that’s your problem. Work out harder! Planet fitness is merely a place to hang out and pretend your working out. What I find really funny is the training coaches in the app. In order to look like the Main guy in their introduction video you would need to conduct workouts that would violate their policies. Heaven forbid you start pushing some weight that makes you grunt….. violation. Drop a weight at the end of a set….. violation. I even had a guest that was asked to leave because of his muscular build. They said he would be intimidating to member’s. If your simply liking for a place to socialize and get a tan okay. Are you serious about getting fit and looking good? Go somewhere else.NnmihhVersion: 9.7.4

WARNING: Don’t update KEEP the current versionI completely regret updating to the newest version. Wish there was an option to go back to previous version. I was suckered in by the constant advertising of the new version at Planet Fitness TV. It looked nicer and supposedly better options. ONE it looks ok. TWO new version doesn’t let u sign on w finger print like the old version u have to manually sign in and out each time so 5 years ago! THREE and the one that bothers me the most is the old version had a section to show all ur check-ins this one does not. I thought updating meant keeping the options from the older version and just adding more options to the newer version. NOPE! So if u like ur old version DON’T UPDATE 😐 ~~~~~~~~UPDATE BELOW~~~~~~~~~~~~~~~ Received response from developer that we can always sign on online to get all the info they took away w/this disastrous update. What kind of response is that! That doesn’t help at all. The point of an APP is to have all the information you can get from online AND that info WAS available on the older version. 🙄😒.Joshsa89Version: 8.0.1

No thanksForced to use the app because it’s the only way to check in. Pull out your phone, wait for the app to load to check in.. maybe if I could add my pass to Apple Pay? Automation is great for two things, replacing humans and being convenient, if it’s not even convenient then it’s not worth replacing human jobs. I refused to use it for long enough they just gave me a tag 🤷🏽‍♂️.Kaka hashVersion: 9.7.14

Bozo appKept repeating login process… Bozo app..Cole/coalVersion: 9.3.15

Only uses bank infoWhere’s the option to pay with apple pay/credit card? it’s 2022, this shouldn’t be an issue..JordanhchristVersion: 9.3.7

AmericanToo bad this app doesn’t work if you live in Canada! Silly since I’m a planet fitness member to the gym here but only American addresses allowed for the app.KayleawmiVersion: 7.5

Sign upSigning up for the high school summer plan in this app is so incredibly difficult and I’m starting to wondering if this company even wants people to workout at their gym in the first place.TagzzzzxVersion: 9.12.1

Can not log inCannot log into my account on February 20, 2026. Thanks..Foxtrap05Version: 9.11.12

App not workingSomething is wrong with the app and i can’t open it ☹️.YanaSaintLeVieVersion: 9.11.4

Worst fitness organization everYou guys are the worst gym i’ve ever come across. I regret the day i joined.LeksikjdVersion: 9.10.3

Crowd meter doesn’t work accurateBasically the title. Rest everything works perfect.Metallic shipVersion: 9.10.1

Lunk alarmIts stupid asf for one 90% of ppl grunt well lifting nd sumtimes ppl just drop the weights.SheloveslxVersion: 9.9.19

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