Skyscanner Flights & Travel Customer Service

Skyscanner Flights & Travel Positive Reviews

Anytime & anywhere feature is back!!UPDATE: you changed it back! Must’ve been doing A/B testing or something and I got in the unlucky group. Back to 5 stars! . Latest update killed off the best part of the app. When you select “explore anywhere/anytime” it gives you a list of prices to several locations, but then no longer brings you to those flights. If I see a $99 flight to Denver for example (after using the anytime/anywhere criteria) I used to be able to click on it and see the exact dates that $99 flight was for & then browse other dates with low prices to that destination. Now, I’m brought to an info page on the city with a button to “find flight deals” and the date is arbitrarily filled in and it’s not even the date with the cheapest prices. Please go back to the previous version! I would honestly use that feature to find my next destination! Just find a cheap flight to someplace I hadn’t been to without having to spend hours browsing and looking for a good deal..Sweetntart_Version: 5.56

Great app, but needs work with some accessibility features for Voiceover usersGreat and useful app. It has a lot of different airlines available to you, including Jet Blue, Spirit, Frontier, United, Delta, American, etc. that I've seen so far. I'm not sure if they have Alaska as I haven't looked at enough flights to fully be aware. The things Ive noticed, though, in terms of accessibility are with the calendar, and also with looking at further flight details. The date of departture and arrival get lost a bit, and it's not entirely intuitive when you're trying to sort out what's what. When you're entering in departure and returning dates, the months are labeled, but the actual days are blank buttons. It's doable since you can just count in your head, but it's a little irritating. That said, plenty of other airline apps are way worse with their calendar accessibility. So, that said, this isn't horrible. When you're booking a one way flight, though, Voiceover responds beautifully to the calendar and suddenly reads the numbers and days of the week on the calendar. Bizarre, but I'm not complaining. Just wish it could also be sorted for the round trip calendars..ChristianissimoVersion: 7.5.2

Great app for finding cheap flights - wish notifications were betterI use this app to find the best prices for flights and it’s great. I love that I can subscribe to flights and be alerted when the price changes. However I get too many silly notifications because any change triggers the notice. For example - I get notified when the price changes by $1 which is a waste of my attention. In addition if I subscribe to more than one flight the notification becomes generic and I have to open the app to see which flight changed. I wish I could control the limits of my notifications (like only tell me when the price drops by more than $30, etc) and that notifications were more clear - especially when subscribing to more than one flight. Keep up the great work! This app is powerful..Rock star;)Version: 5.57.1

BEST APP EVERNo I do not work for Skyscanner, but I might as well because I tell EVERYONE about this awesome app! I have used it so much over the past few years, especially for international travel. I flew back and forth from the U.S. to Europe over 10+ times in the past several years only because of the dirt cheap price options on the app and NOWHERE else. I could have never had that amazing, unique experience that I will never forget, if it weren’t for Skyscanner. Right now I’m looking at trips to Japan from the U.S. on the app and seeing some really amazing price options, which prompted me writing this. I’m only going there because of this app and making it affordable to me. Helping me live life. USE THIS APP! Thank you to the people of Skyscanner who make this app possible. LET’S GO TOKYO!.RamblinMan007Version: 7.87

Travel2beWorst company ever and this stupid app won’t help. I booked the flight, I got travel insurance and the flight time changed. Called to get help and waited 4hrs for help. They pretended to help and then after saying they could change it, changed their minds and said I had to cxl. So I went to the flight insurance company and they said that they aren’t the ones I get a refund with. I have to go back to travel2be and they said they don’t do refunds and will also charge me $30 to cxl even though they don’t actually cxl the flight and the flight insurance does but who is the flight insurance if not who is listed on my flight insurance? Drop this app!!! Don’t use it! They are no good..Mr102Version: 7.52

Beware of booking via SmartFares!As the title warns, DO NOT book via SmartFares. They are a massive scam and will charge you more than the price quoted which you won’t discover until after the payment is processed. I was charged for a flexible ticket which was an additional $70 on a plane ticket that was only $79rt! Fortunately, I used my credit card which will refund and dispute directly with the scammers. They do worse things than that which you can discover by searching Google for reviews. Skyscanner, I am a backpacker. I don’t have time to sort through scamming sites on your site. Your service has been great up until now. Please block them from your airfare results so that others can book with ease and not be scammed like so many who’ve booked before me and will continue to until you remove them from your platform..IjalinVersion: 7.42

Explore Feature is never accurateUsing Explore was the highlight of using this app for me. However, now that I’m searching for flights to Spain this summer, if I “Explore” this location, it shows me a series of longer duration flights around 450, but when I tap on it, it’s nearly double in the 800s, an entirely different price. It does this for nearly any location and date. Overall I’m very disappointed with the inaccuracy of prices; it’s deemed to be nearly useless unless I’d rather search it date by date instead. With this in mind, I hope the developers will consider shining a light on this issue and improve the searching feature..GummyMelanieVersion: 5.63.1

Go to App to search flightsSkyscanner is TRULY my go to App for looking up & booking flights. You can search for a flight and if you are undecided just “save” it and come back later. See whether the price dropped or increased on that route. You can also “set a price alert”, so I have already set my alerts for 9 months in advance and monitor when cheap flights come up for upcoming holiday trips. It's easy to use, easy to navigate. Its' simple design and clean graphics make the information clear and straightforward. It scans multiple airlines and seems to offer better pricing for flights and connections than some of its rivals..LuleelemonVersion: 5.62

TrashApp is super trash. Prices are SUPER inconsistent. I once saw a $4 ticket to Cancun. FELT LIKE CLICKBAIT. When you do find low fares, the availability or connection wait times are god-awful. I once saw a connection wait time of 30 hrs for a 2 hour flight. Are you transporting me on someone's back(with paper wings attached to their hands)? So let me tell you about the price chart: don't use it. It's there for asthetic pleasures. Bet the developers are padding each other for that one. App is so bad not even Jesus would use it. Use Hopper instead(this review has been paid for by the false hopes of many poor suckers) Use app at your own risk 🤬🤬🤬.Xsan-MarXVersion: 5.56

Great App, a suggestion belowMy suggestion is for the flight feature to allow the user to choose geographical locations as an option for airports in addition to the city or country-specific options already available. When you live in a large country like the US, one might have 3+ “large” airports within their region that they’d be willing to fly from and it would make a more user friendly experience to be able to bunch those airports together in a more holistic view. This would help users compare and contrast the different offerings of the different airports they are considering..G LoeVersion: 7.121

Useful but could use updates to add a basic economy filterSkyscanner is useful as one way to research ticket prices to a destination. However what is labeled as economy for some airlines and tickets ends up being basic economy which can be frustrating to only learn by going to an airline website. We also had some issues in the past with a travel website linked through Skyscanner issuing a refund after a flight was canceled by the airline. We had to dispute the charge with our credit card company after the travel website was difficult to contact and in no rush to refund our money. Hopefully this company is no longer listed on the app..Choiceweb0pen0Version: 7.111

Wow! Wow! Wow! Check SkyScanner first every time!I was hating to book Southwest Air with a 3 day notice from LAS to SMF(Sacramento) when the twin grands are born cuz it’s around $300 each way. Ugh... Driving is 9 hrs and $200+ for just gas! Ugh... I saw Sky Scanner in my apps so I took a minute to peek. I’m so glad I did! It showed me Frontier flew that route nonstop daily for $30-$40 each way. Today I booked Round Trip tix for an 8 PM to 9:30 PM flight in 3 days for only $71 including all tax and fees! Checked bag- not needed by me - is $30 each way extra. Wow! Wow! Wow! I saved $530 because I looked! I can’t wait to meet the new grandkids! I’LL CHECK SKY SCANNER FIRST EVERY TIME I TRAVEL FROM NOW ON!.Terrifying 1Version: 5.68

Missing a few needed featuresWith the advent of “Economy Basic,” there needs to be a filter option for it. Too often I get the end of my search and am about to book, only to realize it’s Economy Light/Basic and have no way to change the cabin. Additionally, I really want the ability to select my flight there and *then* select my return flight. Enough of this scrolling through to find the exact combination you want. This is made even more difficult by the filter only allowing you choose to “leave after” a certain time from your departure city. What if I want to leave *before* a certain time? That needs to be added in..Kjb0409Version: 7.72

Love this appOnly 2 reasons why I can’t give it 5 stars: I wish it had finer grained control over notifications (I want to see if a flight I’m interested changes, I can’t stand random notifications asking if I’m “still interested 👀”), and also, I can’t seem to find a way to set a watch from the app. If I set up a watch on desktop, I get notifications for price changes, but if I save a flight on the mobile app, no notifications, and appears under “saved” instead of “watching.” Maybe I’m missing something somewhere, but if so, wish it was easier to find..ChrisPlzVersion: 5.27.1

Super AwesomeI’ve been using Skyscanner for many years! I love it because I can search most airlines at once and find the best combination of travel dates to save money by day, week, month, and year. We used Skyscanner recently for our trip to Australia and New Zealand because I found a super cheap time to fly for our family and changed our previous destinations. The search functionality by month and year is particularly useful when you are not stuck in flying a certain time of year or day and just looking for cheapest travel times. We LOVE Skyscanner!.Crazyski79Version: 5.36

How I have travelled the world!Updated review from 2017: I'm sure I sound like I'm being a tad dramatic, but this app is literally life-changing! With its help I have successfully visited over 17 countries across Europe and Asia. My most recent trip was to Thailand for a little over $500 round trip. Thank you, Skyscanner for making continued world exploration possible ❤️ Original review from 2014: I am 23 and with the help of sky scanner have been blessed to be able to travel! Milan Italy round trip for $800? You're joking! Iceland for $99 bucks?! This app has literally changed my life..Sraye19Version: 5.27.1

Needs a bit of improvementSkyscanner is a really good app to use for flights, but i dont like some things of this. The flights they show are not always THE cheapest, you can still find aome cheap deals before that and what i mostly dont like is how that when we select a date from the charts if says that the cheapest flight is of $300 but when we go to select a flight it is no where near $300 but its triple the price so it is like clickbait that the chart tells another price and we get something else. That is really confusing and frustrating. I hope this gets fixed or the problem gets solved..Ghayass.aliVersion: 5.58

I love this app bro😭🙏Skyscanner is literally the best app ever made. Not only does it find you flights that pay YOU to travel, but it also magically transforms your luggage into designer brands! It’s so good that it predicted my future travel plans and booked me a trip to Mars with a personal chef. Plus, the app comes with a built-in teleportation feature, so you’ll never have to deal with security lines again. If you’re not using Skyscanner, you’re missing out on the greatest travel experience of your life!.JaykukoVersion: 7.123

Inaccurate flight pricesI like to use the “explore” option from my closest airports. We are flexible with travel dates so this feature helps save money on tickets...theoretically. However, 9 times out of 10 the price is substantially higher than what is reported when you select those dates. For instance, when ‘exploring’ travel deals out of LAX it says tix to Rome are $360 for 2 weeks at the end of August. Awesome! Yay!! I select those dates and wait for the itineraries to load. The cheapest price is $604. Wait, what?! This has started happening so often I’ve reverted back to using good ol’ Google Flights..Greenebeans2Version: 5.49.1

This WAS a very good tool for travelers.Recently I’ve noticed that the link between SkyScanner App (on my iPhone) and the third party car rental vendor (I.e. CarRental8) has been broken. You see very low prices offered by CarRental8, but when you click to go to their site and complete the reservation the destination doesn’t have your search criteria (date, location,...). Worst part is; when you re-enter the SAME criteria you will get a MUCH higher rate from the vendor. It’s a total waste of time..Traveller1339Version: 5.72

This is how I (we) roll!!!I have been using sky scanner for a very long time! Been traveling across the globe - America, Europe and Asia and I’ve always use sky scanner to find cheap flights! Recently we traveled all over Europe (8 countries) but to get there, I found a round trip ticket from US to Switzerland for $550 a piece for a peaked season! From there the 4 of us, hubby and my 2 kids went around summer time and spent country hopping for 3 weeks! Keep checking! Keep looking! You’ll find the right price for you!!! Good luck traveler!.Richie MoodyVersion: 5.34

I guess new update created annoying changesLove the app. Always my go to until now. Now when ever i search it gives me top 3 options and says click here for the rest of the results. Once you click it it doesnt carry over the search inputs. I have to reinput the TO location and the date and one way. Extremely annoying. Its like having to do the same search twice. Also sometimes the date changes to an arbitrary date. Luckily i caught the date change before i booked the flight.Bama 0000Version: 7.39

Best flight appThis is my all time favorite flight finder app. I rely on it and I swear by it. I’ve been using this app for a very long time, maybe 8 years or more. It is easy to use, to create alerts and save trips. You can get as many or as little updates as you want. People are always amazed when I tell them what I paid to fly. I also love the option of fly anywhere so I can just pick a place to go based on the price..FunTimesInJulyVersion: 7.108

Love the ability to look for “anywhere” trips but…It would be even better if I could save certain settings for the initial search. Specifically, there are certain airlines that I refuse to fly. Of course, whenever I see a great deal, it is usually for one of those airlines (cough, spirit, cough). Any chance there could be an update to the app that would allow for that? A way to save favorite airlines? That way I don’t get my hopes up when I see a super cheap flight that will just add on the fees AND give terrible service..PittmaneVersion: 7.101

Jury is out on thisMy barber told me about this great app that he uses to go all over the world. He told me that if you have flexibility on everything- departure, return, even destination- you can find some amazing deals. I downloaded immediately and it's not as easy as he made it out to be. I'm constantly on the help page to utilize this wonderful 'flexibility' feature (I'm still not convinced it's working) and see lots of comments from users not at all happy with the latest upgrade- this is what my barber had described to me. It is not that different from orbitz, travelocity, etc. I feel that I missed the boat..Engineer13Version: 5.34

Use to loveI use to love this app. It use to let you book your flights with the actual airline that the plane tickets are being purchased from. Now it use some third party website. Some site I’ve never heard of before. I will continue to check flight prices with this app, but I will not buy a ticket unless it’s through the airline. That way you want get any of gotcha cost when you arrive for your flight..John atbworkVersion: 7.41

Dependable SiteWe have been using Skyskanner for years, to book our flights, hotels and rental cars. They are our go to site for domestic and overseas flights. We have booked multiple extended flight itineraries with them and have never had any issues. The site is very dependable and 95% of the time the flight, rental car or hotel will be available at a very reduced rate compared to going directly to the airlines, car rental place or hotel..SusanBaldwinVersion: 7.34

Was goodI have been using Skyscanner for the last 3 years and the app has saved me money on great prices with the alerts. The reason for the 3 star is that lately I have been searching for domestic flights and not airlines are shown for pricing. I do not like spirit or frontier and seems that is the only carriers showing up on the pricing. I like American Airlines and I know they have flights available for my dates but they do not show up on the list. Please fix.MztqVersion: 5.59.4

Love it, but a couple issuesThis app is amazing in so many ways. The amount of features is insane. There are just a couple of small things though. Sometimes when selecting filters for how many stops, it won’t let you scroll down to actually select anything. That ones small, but one I come across often is lack of pricing. I’ll be under the everywhere tab for a certain month and it won’t show any flights. I feel like it just shouldn’t show the country if there aren’t any flights. Anyway, great app..WickedBossManVersion: 5.52

Important feature removed ? WhyThis has been my GO TO app for years of flights and all the good points are well documented by reviewers already BUT I’m not happy with flight details being removed! Previously when you saw a flight that was a possibility, you could click on ‘Details’ and see connection stops; layover times and aircraft types. Now aircraft types have been removed. This is a very bad move as frequent flyers need to / want to see that information. I will not buy a ticket unless I see what type of aircraft is allocated to that service on that date (never)..JimmyodashVersion: 5.64

EfficientDoes exactly what it's made for..Snippy20LVersion: 5.27.1

Best app everLove it, great app.Dt_416Version: 5.27.1

SkyscannerEasy to use!!!! Easy to compare flights..HeckabladeVersion: 7.97.1

Good flights pricesI very much enjoy scanning for good prices and always seem to be able to find something. Now, if I only had all the money to pay for all the travel I want to do!.Kjc CjcVersion: 7.123

Best travel app everI’ve used this app for all my flights, it finds the best deals AND hides absolutely nothing so I know who im booking with, if the price changes, if there’s bag or seat restrictions and a ton more.AlexcrujiVersion: 7.122

최저가 항공권다양한 항공권을 최저가로 판매하는 사이트로 연결해 주고, 시간차 빠른 새로고침으로 소비자에게 만족감을 줘서 언제나 이용하고 있습니다.Picaboo1234Version: 7.121

Great appIt works like a charm.Flamekil@/Version: 7.119

Always my go to for pricingI really like this appt for info on travel.Beau-BeeVersion: 7.115.1

Nice but somewhat dumb appSo it finds prices like Trivago does for hotels. But in every case in flights I tried the top 3 lowest prices didn’t seem to have any tickets. So the lowest price presented wasn’t a reality in my view. Now here’s the really dumb part of the app. When you select the flights and connections they have a hyperlink to tell you the estimated other fees. Now why this cannot list the airlines you are taking and you click on those. Instead it gives you a list of every airline it knows of, once you find your airline it takes you to what appears to be the airlines web site where it doesn’t list the estimated fees, instead whatever is in the web site about additional fees. Absolutely nuts..ProductivityBuffVersion: 7.118

Price changes.Frequent price changes..Ranrarana2Version: 7.117

Filter by cheapest times to travel!Love that you can plan based on when you can get the best rices on flights, down to the days!.HappybritVersion: 7.115

Solid app, been using it for years to plan my tripsSkyscanner is an awesome app to determine where to go for your winter holiday. I really like to use the everywhere option when deciding a place to go for the winter..Gordon RaynerVersion: 7.113

C’est incroyable app!Je trouve le app être m’aider pour mes vacances et voyager. Je pourrais utiliser le « mon favoris » option et il donnera une message avec les prix mises à jour. J’adore cet caractéristique..TerryKH888Version: 7.112

Regarding ServiceBest app.FAISAL2105Version: 7.112

AmazingBest app for flights.Bad fokin gameVersion: 7.111

IncontournableSuper application !!!.Marty Mart the meteo man...Version: 7.104

Can only save flights, not searches.It’s too bad you can only save individual flights, and not entire searches. It kinda defeats the purpose of trying to find the best deal by comparing different flight options. Right now, all you can do is pick one specific flight and hope to be notified that it has gone down in price. At any rate, 3 stars because if you do keep coming back to search manually, you can sometimes find cheaper than normal flights..SchlmittyVersion: 7.109

Location de voitureJe vous donne 4 * pour le vol mais 0 * pour la location de voiture. Discover cars est une vraie arnaque et je ne ferai plus affaire avec vous tant que vous ferez affaire avec eux. Leur contrat de service leur permet de faire n’importe quoi et vous, vous vous en laver les mains. Scandaleux !.Oublié moiVersion: 7.105

AmazingWonderfully done.MrD123tubvjVersion: 7.104

Best rates all the timeHave been using it since 2008 with my first flight from mct-Cok . Always get the best deals. Still going on for the last 16 yrs including my recent trips in Europe and North America.Always been referring to friends for getting the best deals..Jacob IssacVersion: 7.103

Très pratiqueJe suis très heureux de cette application.Antri01Version: 7.102

New Visual LayoutThis new layout is a steep step down from the last format. This is far more frustrating to navigate, and seems to provide far fewer options..Travellin'blakeVersion: 7.103

Great AppAlways competitive pricing and reliable.Andreita181893Version: 7.101

Great AppOne of my favourite app to find good deals thanks for your help and the tips for finding good deals.Iwaltan9090Version: 7.100

Change the search back!The new search has made it practically impossible to find flights. Constantly saying “none available for those dates” months at a time. Previous search worked amazing, and extremely user friendly. I have switched to exclusively using the desktop for more accurate search results..BlooclVersion: 7.100

Good siteI like it ❤️.Mk kadouraVersion: 7.100

Harem abduVery convenient app.Hatem AbduVersion: 7.99

Amazing en efficientBest way to shop for flights quickly!.Lory1851Version: 7.98

Sevdiklerinize kavuşturmak içinHızlı ve bilgi veriyor . Teşekkür ederiz..Farak miraVersion: 7.97.1

Great appVery good tool to give you best rate available in the market..أبو حديقةVersion: 7.90

Problem when using chinese IME in search boxStep to reproduce: 1. settings -> general -> keyboard -> keyboard -> add new keyboard, add chinese IME 简体中文-双拼 choose 常用双拼 in 双拼方案 2. in home tab, press 机票 3. press one of departure or destination box and start search 4. change to the IME we just added and input some city name, say, 雅加达, that is “yajwda” 5. when pressing “d”, input was cancelled, this is the problem my device is iPhone SE3 with iOS 16.6 feel free to contact me if you need further information.无言独上西楼月如钩寂寞梧桐深院锁清秋Version: 7.96

No itineraryI have booked a hotel in Florida but did not receive confirmation!.Nonno GaetanoVersion: 7.96

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.192

Skyscanner Flights & Travel Negative Reviews

Priceline has better deals unfortunatelyInitially I got great deals through this app. That’s how they lure you in. I have used it now for 2 years and I can honestly say this with confidence. The first 2 flights I booked I got great deals! I literally got 2 round trip tickets for $40 each traveling to different locations. That was within months of each other. After that the luck was gone and I have never had such a deal since. It’s been about a year and a half and I have yet to buy another flight using this app. I spend lots of time comparing flights and you can get better deals on Priceline after your 2 “lucky” flights. This app usually has the highest prices compared to any of the others out there. Use for your first 2 flights then delete it!! It’s not worth it. Download Priceline and thank me later!! ;) Also the new version has started linking to third party websites once you get to the dates and flight you want. The third party sites are screechy to say the least. Once you choose the flights you want the price increases and you can’t get back to the original price. This was once a great app but has now lost all cool points. I haven’t used it in a year and a half since I’m finding the best deals on Priceline or going straight to the business site for rental cars. Once you buy your flight through Priceline they will send you codes for better deals on cars/hotels. Thank me later ;).Iam_conquerorVersion: 7.23.1

2nd review...just as bad as the firstInitially a 1 star review bcz everything I tried to look up for flights from Oregon to California would only show up in a different country currency...no matter what I set my acct or preferences to....Made zero sense! Fast forward a few days and I get an email from Skyscanner about how to fix that...although the app had already fixed itself by then, so I’m assuming it was a glitch occurring on the particular day I was trying it out... (shrug, don’t know) However their email did get me thinking about tickets again, Tuesday’s being a good day to buy tickets and such. So I did a search and every single flight this app finds is anywhere from $40-$220 MORE than what I am seeing right now on my desktop computer when I look at American or Southwest or Alaska Airlines websites... So again, back to poor stars and I still see zero use in the app at all. I have no idea how other people think this is a great concept unless maybe it only actually saves money on flights to other countries cuz it DEFINITELY doesn’t save anything within the US/short distance travel. That also would explain why most of the airline company options are all overseas type companies.... Why not just change the name of the app to something that represents Discounting Overseas Travel??.KC clanVersion: 7.6

Lost the best partI’m also disappointed with the changes to the “explore” portion of the app. That is the main reason I used this app over any other airfare app. Being able to pick a destination and have the app tell me all the cheapest dates to travel to that destination, was extremely helpful for a flexible traveler like myself. Now the app fills in one set of random dates for that destination, and I can no longer explore and compare different dates without having to type in each date, look at price, change date, look at price, change date, look at price, etc... PLEASE update the app to have the explore option how it used to be. It really set this app above the rest being able to explore different locations or dates based on what is cheapest at the time. It was so helpful when I don’t have a specific destination or specific time frame I want to travel, I just know I want to go somewhere and have it be as cheap as possible. I’m not sure I have use for the app without that feature..Jaimemarie23Version: 5.55

The bait and switch, switch...Up until this year (wait, Kayak beat out Skyscanner in September when I booked a trip to New Zealand), Skyscanner was my go-to for finding discount flights. A few years ago, I stopped using Momondo because it would advertise flights for one price, THEN raise the price AFTER you input your credit card information. Skyscanner isn’t that bad, but for the last month, every time I’ve checked a price for the EXACT same flight for the EXACT same date, it advertises the same “bait” price, then after clicking on the adjacent link, the price doubles, then triples. Not sure why you’d advertise a one-way flight for $254 FOR A MONTH, but then increase it to $720. Shouldn’t you stop the BS bait price on the unpteenth search? Should I blame the cookies? And you must realize that customers can actually search a plane’s seat availability, so the claims that the seats are limited is tired, not just dishonest. So, way to go, Skyscanner. You’re just as useless as Momondo now..HerFuzzinessVersion: 5.68

Took my money.I don’t even know how to express this. I tried booking a flight on skyscanner and it shows the airline so I know they tried to book it on spirit airlines. I tried paying for the flights and it kept telling me to refresh the page that the ticket is no longer available. I did it 4 times until I gave up on this ridiculous app. I went to spirit directly and tried to pay and they said insufficient funds. So now I have 2 flights paid for under skyscanner with no email no proof that I bought a ticket. I called spirit airlines they said they have no card number no name or email of mine to show it was booked. Where is my money skyscanner ? This is literally an ongoing issue literally right now. Worst of all there is no phone number to call skyscanner the emails say to contact the airline. Did you guys just rob me ?!! I’m furious I need to get back into the states and this is what you guys do to me..Don’t use this app 01Version: 7.83

Very bad experience with Skyscanner.Yesterday, I have booked rerun trip to Jordan using one of their agent told Travelgenio. Because I used to travel using Skyscanner application since long, I was no under intention because I thought this organization is sheeting their customer and they are protecting them from any miss behavior. Any way, I went through all details being provided and reviewed all details however, every thing went fine completed with final payment. Later on when I received notification of tickets been issued, I have noticed that the luggage been given for me and my family are o kilograms. I was then very angry and I have sent many emails to Travelgenio and requested them any contact no. to reach them however, without any response from their end. I went direct to the airline to sort the issue with and reach to any conclusion however, what they offered me is costing me double of cost all tickets to gather. In addition, I understand that Travelgenio is charged me 50 % of all tickets where I understood then why this happened and what Travelgenio is did to get what they want ignorant the trust they need to build with customers. I acknowledged it is my mistake and from today onward I will delete Skyscanner and Travelgenio app from my phone forever..AhmadSafinVersion: 7.67

Shady travel agencies it recommends!!!Nothing wrong with the app itself. The problem lies with the shady travel agencies it suggests - a lot of them operating from either Eastern Europe or India. And that’s for regardless where the flights are to and from. I am never going to use this site or app again after having had several issues with the travel agencies it recommended while purchasing ticket. When the call is routed to Eastern Europe you know that any changes to the ticket whether airlines charges or not they want hefty change fees. And if the it’s an Indian agency they want to “verify” your credit card even after the ticket issuance by having to divulge credit card and passport info again (usually by sending actual pictures of the stuff) - archaic and obnoxious!!! Screw this - buy from the airline site directly - prices are lower or at worst the same - who need this app!!!.NeupaneajVersion: 5.39

**They do not take responsibility for the companies they partner with. I lost over $100!!I booked a flight through SkyScanner for Vayama airlines to get a flight in the Spring bc I had to move. Vayama charged my credit card but never sent me my flight information, ticket or confirmation. No one from Vayama has reached out to me to this day about my multiple complaints. I reached out to SkyScanner to ask for a refund and they REFUSED to even give me a credit or any kind of compensation. They would not take responsibility and said it was my own liability to book with one of their partners. I told them then that they shouldn’t be promoting companies that are taking money without giving them the plane ticket promised, and AGAIN SkyScanner said it was not their problem. Disgusting....Chrstopher1011Version: 7.29

Used to be greatThis used to be my only travel app and I travel constantly. However, I tried to book a flight yesterday and was directed to a third party website for purchase. I then got an email from skyscanner saying that company needed more information. The company also sent me an email saying I had to call them to verify my credit card. I was skeptical but did so and answered some questions. I then got a message that my credit card couldn’t be verified and the transaction was declined. So I rebooked using a different credit card and also got a message that the card had to be verified. I have an excellent credit card and the bank says there is no reason for them to be doing this and there are no problems with the card. I will be looking for a different app now..WendySnapVersion: 7.2

Disappointing Experience with Flyin Booked Via SkyscannerI booked flight through Skyscanner with a company called Flyin. Unfortunately, they took my money without actually booking the ticket. I was told to expect a refund in three working days, and another 5-7 working days with my bank to receive the money on my account. This means i have to wait two weeks to get my money. And three days has been completed and till now they didn’t initiate the refund from their side. I escalated thr issue to skyscanner, but they couldn’t assist as flyin is unresponsive. This raise concerns about why skyscanner feature such companies if they can’t ensure customer protection. Moreover, reviews on the apple App store reveal similar issues from over a year ago with no action taken by skyscanner, This lack of accountability is deeply disappointing..Tamer RizkanaVersion: 7.140

Low rating carrier and unknown sitesI am disappointed with Skyscanner because I actually never got a flight through the app. Also, the carrier in the search results are frontier and spirit. These carriers do not add seating or baggage prices to their total price. Their goal is to provide options for their guests. This would not apply to me. Also they both are known to have late arrivals and departures time with poor customer service. In addition, there are booking site most people are not familiar and thorough research has to be done before booking. Skyscanner is not an app for last minute trips. Trips need to be planned in weeks or months in advance. Lastly, I do not like the calendar or chart feature. It display a cheaper flight price than what the results display. Hope the review helps..Adamsfjoann.Version: 5.42

Worst App EverMy wife booked a flexible airfare through Skyscanner, and paying more, just in case we needed to change dates. As it turns out we do need to and Skyscanner denies any responsibility saying they are only a search engine, our tickets are actually with Tripsta, and we need to deal directly with them. I’ve called both Athens, Greece and Auckland, New Zealand, and messaged them several times, all with no success. Now I’ve been told they are in reorganization and we are authorized to deal directly with Japan Airlines, who say it’s not their problem and won’t even discuss with us any changes. As I have to stay several more months in Thailand I will be forced to forfeit my return flight, and the money involved, all due to “Skyscammer”! This is outrageous, a total ripoff, and I would suggest that no one ever book through this company again..Alphonse_deVersion: 5.55

Skyscanner reviewMy Skyscanner App is NOT letting me pick separate flights to complete my round trip!! It’s NOT helpful at all to present both outbound and inbound as a take it or leave option. Can’t stay with you guys if this doesn’t change!! Hey, Guys!! I got a response from you on my Apple phone asking me to further qualify my response here. So here goes! Simply put, give the customer the choice to pick individual flights for both outgoing and incoming flights in order to complete the roundtrip flight. You can’t do that now on this App. You offer just a complete roundtrip trip, take it or leave package, that doesn’t allow for time choices and preferences. Many of the other flight apps offer individual flights for both ways that makes it much easier to choose from!! Thank You!!.(Fast Eddie77)Version: 7.6

DumbI looked up flights under the "explore" section. I saw all these inexpensive prices for the select dates that the app provided but then when I click on the price to explore what flights were available for that price there was always nothing available for the price that they advertise. I'm assuming the inexpensive flights were sold out but if that is the case, don't advertise them as if they are available. I used the "back space" button to go back to the previous page because I thought maybe I just saw the price incorrectly but I didn't. Everytime I went to the original page that showed all the available inexpensive prices, the price increased every single time and the inexpensive price that was originally advertised was gone..Drae1985Version: 5.47

Incorrect or deliberately false. No ideaThree days I got quotes and immediately tried to book. The prices suddenly shot up al three days by the same amount. I guess their data from the airlines is inaccurate or they are deliberately posting false information. I travel the world. I need reliable prices where i can immediately book and get confirmation. When I tried to complain they ask you to wait 7 days. Obviously works for some people on some airlines, but maybe they need more or in Asia, or maybe integrity training. THREE days of false information. Sorry better apps out there. I usually only write good reviews but was so disappointed and felt so cheated thought i should share. Be prepared of prices increases in a matter of seconds..KsbdjcisnebesjdnsVersion: 5.68

Do not use for rental cars!!!I will never use again for rental cars. It referred me to book a deal with a company called holiday autos. It is a sketchy company and not worth the “deal”. They miss charged my credit card and admitted to over charging me on “accident”. I also was then charged by the rental company as Holiday Autos did not cover the full vehicle. I basically paid double the worth of the original rental. Would have been cheaper to rent direct at the counter. Holiday autos has a email listed at the bottom of the website and receipts as a way of contact but when you reach out you will get a bounce back email saying the inbox is not monitored… what a joke. The chat feature conveniently always has a long cue or magically disconnects..Tclarke6Version: 7.131

Changed so much. Can't see price listing.I've been using this app for over 6 years. It used to guve me the price of flights in 2 different ways as a bar graph or numbers under the dates. I no longer have any of those options. I have to choose my dates and hope I chose dates with low prices. There are no prices listed for me to compare the best dates to go. It's very frustrating. I've also been using Google flights because the fights are cheaper on there. Skyscanner used to have the cheapest flights I'd ever seen. It was amazing. But for the past year it's been absolutely ridiculous and high. I hope you guys bring back the price view options. It's very frustrating..JasmineNicholeVersion: 7.35

Used to work now it doesn’tSetting price alerts is one of the main features on this app but when I set a price alert in the mobile app they do not appear in the “my trips” section to be able to go back and view them. Defeats the whole point of the app as it was one of the main reasons I used it. Still works for the most part to find cheapest flights but no good for monitoring the price fluctuations. Update: There is no option for “help support” in the app. There is a “support” button and within that a “find help” button that takes me to a webpage where I can search the apps website for answers to FAQs.Coinstar takes less money.....Version: 7.106

The mobile app issuesThe “anywhere” option for exploring is great, but if I use “anywhere” and it says a destination is $12 for a one way trip, two errors occur. 1. There is never an option that matches the advertised cost even on the IPad version which is less glitchy. It’s always significantly more. There are never filters turned on. 2. When searching one way trips on the iPhone app, it always shows round trip options for the same day. Regardless how many times I reboot the app or check to make sure it is updated, the one way tab doesn’t work.Williamsb7Version: 7.41

Beware- Do Not book using this appSkyscanner has great tools for finding multi-city flights (limited to 5) for travel with a variety of airline carriers. When booking, Skyscanner uses their independent “partners” who take your money and provide poor service. At that point Skyscanner is gone & users must communicate with the assigned partner. In my case, partner Jetabroad provided a bogus confirmation number that does not work & my flight bookings still do not appear on Skyscanner 10 days later! No possible way to contact either party & resolve without valid conf number. Hopefully others will consider my terrible experience & Skyscanner will be out of business soon..BobstongVersion: 7.65

Refers to a bad company FareBoomI always used and trusted Skyscanner to find reliable partners to book airplane tickets. It will not be the case anymore. I made a reservation thru Skyscanner with FareBoom on 3 June 2019. The next day, instead of receiving tickets, FareBoom sent me this email : We noticed that you have an unfinished reservation to Montreal. You might want to book quickly before the price goes up. I couldn’t finish my reservation. My itinerary was no longer available. So, I used again Skyscanner and booked with FlightNetwork. I got my ticket in the next hours. On 5 June 2019, FareBoom send me tickets ordered on 3 June 2019. Very bad customer service. I ended up having to cancel my trip with FlightNetwork, paying 452 CAD. Lesson of the day : Search with Skyscanner and book with other companies.Jessica D. T.Version: 5.71

Not user friendlyGives a lot of search results and combinations but most of them are not intelligent (i.e. extremely long durations and expensive). Saved searches and flights cannot be easily found..RYwykVersion: 5.75

Stop supporting kiwi.com because they are a total scamThey cancelled my booking and I lost all my hard earned money with them …. Your app introduced me to them…. 2000$ gone to dust 🤬.Mare457Version: 7.121

App isn’t workingNo matter what flight routes, from whichever departure to arrival city, round trip, one way or multi city, it does not show any flight results..MzLil1029Version: 7.108

Not for meThey only help book they don’t control refunds and work with other companies that work with other companies so it’s hard to get anything refunded or changed.Shoe-leeVersion: 7.107

Obnoxious Refresh ButtonThe refresh button that pops up, doesn’t allow you to ignore it and continue with your search, rather, you have to hit it and start from the beginning all over again. It’s really obnoxious, and a huge deterrent from using this app..Minich2006Version: 7.106

This app is now terribleThis used to be my go to app for my trips. I had 100% confidence I was getting the best rates for flights and stays. This app had fresh searches without saving to cookies. I can clear my cache now and I know Skyscanner isn’t giving me the best prices or cheapest and available flights i found on other sites. I’m very disappointed in thus change. I’m back to roaming through 10 other apps trying to find the best deals. This app was a 10 out of 5 before..Darlene74Version: 7.106

Issues every timeEvery time I’ve used this app something has gone wrong. Either it switches my date to cheaper days without notifying you so you understand it as leaving on your selected dates. Or I’ve gotten to the airport and while I have proof of my purchase they never received confirmation and my booking number doesn’t work or it’s something else. Have yet for this app to work successfully. Cheepo air has been far more reliable.Hot girl chickVersion: 7.106

Doesn’t permit to delete cookiesNot easy to select.FabivggVersion: 7.104

Travel junctionAfter booking and entering my card details. I found out closer to my travel date that my ticket was actually booked. This is a kind of business sky scanner need not advertise for..Travel junctionVersion: 7.103

Poor design with new updateVery difficult to navigate and find flights. Feels so awkward and unpleasant to use. Was way better before the update. The original look of the app worked perfectly well! Don’t fix what isn’t broken! Please change it back, I can hardly use this app anymore!.SkyfailureVersion: 7.103

Trouble with final approval for flightHad trouble getting my final approval for my flight Try twice Call help line they said I have to use laptop to book flight I have a cell phones only.33zaeVersion: 7.102

LikeI don’t like.Izzet571Version: 7.101

What do you need to know about this appIt’s great if you want to understand how Air Miles work or different transit travel, it’s more like a travel, magazine, not a search engine for discounted airfare, or hotels. Every time I look at it I think it must be better than the other apps, but in terms of finding deals any better different angles not sure how it can even play in this mature market of airfare deals..PcurcioVersion: 7.100

This is an scamIs frustrated do a booking through this app and web site , they take your money and after that, they replied to you that the booking wasn’t processed, and the you will have to wait for your money and nobody give to you a guarantee.Sandra galeanoVersion: 7.98

Hate the new layoutI know people love updating their systems and changing things. But really your previous display was way better than this new one where things are divided per month. Everyone else do that. They need date and time and place to show us ticket price, you didn’t do that and I loved you guys for it, but now we have to enter informations and you’ve removed the scrolling list of flights regardless of the month. It is not very user friendly. Plus I noticed the tickets have gone up too. Not cool Skyscanner, not cool at all..Rose de lysseVersion: 7.98

Needs improvementI have always used Skyscanner app as my go to app for booking flights, but the experience have never satisfied me- 1) The price shown is never the true price, it always jumps up like a trap luring u to third party sites 2) It gives tons of results but not something that one can use. I recommend adding more filter options like no transit visa required, no self transfer, 2 stops, 3 stops, 4 stops not simply more than 2 stops so we can customize our filter. Not everyone have USA transit visa and not everyone can do self transfer in 3 layover stops and collect baggage and also go through immigration again. It’s better to give less option than showing 200 plus flights options. 3) The site also don’t seem to show all airlines. Many airlines name I don’t get to see.Kuo ShaneVersion: 7.94

Stop your adsPlease stop your ads on YouTube.The1aWVersion: 7.90

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