The Guardian Editions Customer Service

The Guardian Editions Positive Reviews

Gorgeous, great for offline, but missing sectionsI finished the 81 day free trial two months ago, and still come back to this app almost every day. It's perfect for the subway, because there's no need for an active internet connection. Nonetheless, this is a smaller edited version of the print or online version. While the interface and portability are great, I've occasionally been on Facebook or Twitter and seen a friend post a great article from the guardian from sometime in the last week, only to find that although I had read all 6 iPad editions that week, had not seen the article. While I was visiting London I bought the paper edition a few times to compare that day's content and the iPad content. The images and text flow much better in the paper edition, and with the online edition the comments are always entertaining. The in-app browser function could be improved too. Nicest: paper edition Fullest: online edition Most portable: iPad edition.Rain BrainVersion: 1.0.2

Great app for a terrific news outletThe Guardian app downloads the entire content of the web-based edition of The Guardian on a daily basis, rather than presenting an interface to an online edition. This means that you can take it with you, rather than needing a wifi connection to access it. In the event of updates, the entire issue is updated. This is a bit of a bother at times, but necessary to achieve the degree of portability. Content is well organized on the app and there are links to related content on the Guardian website, allowing you to delve deeper into a topic or explore its background. Guardian journalism is first-rate, giving readers a view of the world available in no US daily publication, not even the NY Times. And the subscription price, through the ITunes store, is extremely reasonable..Pdx_photomanVersion: 3.0

Great way to read the GuardianI'm surprised at the bad reviews of this app. It's a great way to read the Guardian as opposed to the website - well designed and thought out for the iPad from scratch, rather than trying to replicate a newspaper experience. Only complaint is the Observer doesn't seem bundled with the Guardian subscription, as this page would lead you to believe, and sometimes navigation is difficult. A few extra features like saving for later and/or better integration with Instapaper wouldn't go astray either. But they're nitpicks - this app is great..AdeleMajorVersion: 2.0.1

New version has poorer navigationStill a great read but the removal of the section navigation bar at the top of each page is a disaster. User interface design conventions point to "fewer clicks" for better navigation - this version now requires bringing up a drop down menu and clicking on a section to get there - takes longer and more clicks than swiping and scrolling along the navigation bar. It is like it has been designed for a regular web page rather than the IPad. Please get with the program and bring back the navigation controls that are iPad oriented rather than conventional web controls..IanmbelinosVersion: 1.0.3

The way a newsstand app should beThere are so many really good things about this app. It pushes the new edition every morning, so that I can read it even offline, the quality of the interface and the content are both superb, it comes with a free 3 month trial subscription, you can choose to update the edition later in the day when the evening print edition is published, it integrates sharing without being obtrusive. The Guardian app is the standard by which I measure all other newsstand publications, which means that the bar is set awfully high..EagunVersion: 1.0

Just Updated and Can’t Use!I have been using this App for years and really like it but now they updated it and the App Store subscription doesn’t work and I can’t use it at all. This despite me writing twice during the beta which I also couldn’t use because of this issue including an email just before the launch mentioning the same issue and now the actual new version of the app is out it still doesn’t work!.SsfandadVersion: 5.0

Preliminary impression: Missing content & tagsI've been using the Guardian app on my iPhone for some time and have found it to be one of my two favorite news apps, in part because of the excellent tagging system which makes it easy to discover both new and archived content, and in part because of its flexible section/tag system. This app is missing both of those. It's a strange omission, since clearly the metadata is already available. There thus seems to be less content in this app, and less discoverability, than the iPhone one. I'm very pleased with the content, and am likely to purchase a subscription to support the paper, but I will be disappointed if the flexibility and marvelous archive which I've grown to love is not available here. For now, I've placed the iPhone app on my iPad next to this one. P.S. An earlier review complained that there were no sample issues. There are—just past issues, rather than future ones..Anton RangVersion: 2.0.2

Best news app for iPadThis is probably the best app in the newsstand. It is formatted well, you can actually select text (it isn't just a huge image file) and now it has instapaper integration for some things (which is a nice way to save content rather than insisting we change our workflow and save things in the app like every other newspaper app). Performance seems to have improved with this update too..HiThereYouPersonVersion: 1.0.2

Great designI might be a Yank, but the Guardian offers plenty of content from an ecumenical and universal ethical grounding that it's worth reading. The design is also fabulous, offering both simplicity, great color and contrast design, and interactions that are both useful and interactive..DbvoegtleVersion: 1.0.2

Easy to Navigate, No Distracting AdvertisementsI like the way I can save my reading preferences that sorts them into categories in which I’m interested. The app is very easy to navigate. It also eliminates the endless and annoying pop up advertisements that plague the NY Times app, which I stopped using because it was so awful..RadiophileVersion: 5.3

Style over contentOkay, so the app is quite cool and colorful (the hues are not totally to my taste either) and mercifully bug-free even in the 1.0 version which is no mean feat but my main gripe is the limited nature of the content. I understand that the Guardian have had to compromise between complete content versus push loading etc., but this is far too compromising. Good novelty app when free but doesn't replace print or website so why subscribe when the generous free trial ends?.Answers70Version: 1.0

Fantastic appThis is the first review I have written despite having bought a great many other apps, but this is just such a great thing and I wanted to tell everyone involved what a great job they've done. I live in the US but love the Guardian and what it stands for, and this app exemplifies the brand at its best. Great journalism delivered with cutting edge, user friendly technology - all at a great price!!.Loop-jammerVersion: 1.0

Fantastic newspaper, buggy App?I don't know what else there is to say. It's a bright bold exciting design that is intuitive to use. I love using it. However having said that, my one gripe is that every time I try to download the days newspaper it ALWAYS crashes the first time and always loads perfectly the second time..IanH2Version: 1.0

Overall: Attractive and AppealingUser Satisfaction: I enjoy reading the Guardian. It is an interesting news app with very appealing features. The app offers a great news source. The app's graphics are pleasing. The overall app is attractive. I would highly recommend this app to a friend or colleague..IApp4Version: 1.0.2

Twitter integration not workingNice app and a great news source. Will subscribe when my trial period runs out. For whatever reason, Twitter integration doesn't work for me. I'm wondering if it's because I'm in the US and this is a British newspaper expected to be read in the UK? Or only tested from the UK perhaps? Hope that's fixed with the next update..NoMoSquintVersion: 1.0

Looks good but misses the markA very handsome app but with the style and technology sections missing, I can't see shelling out 10 quid a month for it. I would much prefer the ability to customise the content to suit my tastes. For now, I'm better satisfied with reading it online..DebsmoothVersion: 1.0.2

Fantastic!Recreates the newspaper experience from a holistic, rather than imitative, position. Graphics are gorgeous, interface is incredibly usable and inviting, and, of course, the journalism is excellent. This is an excellent model for other papers exploring the iPad as a publishing platform. Well worth the money for a subscription..VaninadhVersion: 1.0

My favorite news sourceI have been a subscriber since I got my first iPad and could not do without a daily review of the news in The Guardian. The daily photographs and special articles made for mobile devices make it a must get app..Tricycle222Version: 3.2

FinallyI was wondering how long it would take The Guardian to get it together and deliver an app with "teeth" suitable for the iPad. Looks great, works great and thanks for the generous free trial, I'll certainly be subscribing when it ends. Quality journalism is always worth paying for..The Big P.A.Version: 1.0

Fantastic App and JournalismI have so thrilled with the updates to this app. The journalism is second to none and presents a refreshing voice to anything here in the U.S. The app is easy to use and beautiful in its presentation of the news..Irvine NugentVersion: 3.0

Twitter integration seems brokenThe UI is pretty and intuitive. I definitely recommend this App. However, as I said in the title, Twitter integration seems broken. They should try to fix it..AllthegoodnamesaretekenVersion: 1.0

A different perspectiveGreat to get an outsiders' view of US news and also learn about events in the rest of the world that we don't always hear from American media. Articles are very well written..Peterson90Version: 3.2

Great appThe layout and design of this app is well thought out. Good balance between text and photos. Interesting to read stories from both The Guardian and The Observer, though I much prefer The Guardian..Gentle WatersVersion: 3.1

Fantastic!Just a fantastic app! Very well thought out, very well designed, uses the iPad features to the maximum extent. Guardian has a great website, but this app provides an amazing experience, definitely recommend..Vinay RVersion: 1.0

A brilliant way to deliver the newsNot that I would expect any less of the guardian, but this is a beautifully seamless way to read the news from one of the best newspapers in the world.ManicdrumsVersion: 3.5

This is what an iPad app should beFantastic news app! Navigation is easy and logical. Well designed. Just the right amount of information that does not weigh you down with too much detail..WritananVersion: 1.0

PerfectThis is a perfect digital newspaper. It surpasses print in every way, and the Newsstand automatic download works flawlessly. The journalism is top notch as well. As a bonus they are running a trial 1 year free subscription. How can you beat that?.RobartinVersion: 1.0

Support In-depth Reporting and a Fantasic AppThe app is exactly as you would hope: fast, easy to navigate and, most importantly, easy to read. And it's full every day with clever, in-sightful and in-depth reporting..KdSaftVersion: 3.5

Love the interfaceThe interface is great! Very easy to navigate between articles and issues and rich and vibrant display with colors. Other journals need to take a cue..JordpoVersion: 1.0

Best newspaper app to date!After trying many well known news apps, I am thrilled to have found the best app to date!.Kallanna manjunathVersion: 1.0

Excellent app and contentWell designed, easy to use and it works perfectly on my iPad3. This is a solid publication and the app does it justice. Great effort!.ResoviusVersion: 2.6

Wish the other publications would follow suit.Great format, excellent content, and an awesome free trial that gives you a chance to experience it all with no risk..MorphijuanaVersion: 1.0

The best news app there isGreat interface but it's the news that counts and the Guardian is second to none..Mr micradotVersion: 3.1

Great reporting, great writingThe first paper I read every morning..DJE1Version: 3.5

Needs retina support!!The developers of this app should look to the NYT for inspiration. It desperately needs among other things retina support, the ability to change text size and an overall better landscape mode. The content is there, it just needs a worthy vehicle to deliver it..MattvicVersion: 1.0.4

Not badIt's okay but still no retina support. Quite a let down if you ask me..Omark316Version: 1.0.4

UnsubscribingTo unsubscribe, hold down the Newstand icon until it wiggles, then open the guardian and delete.Nuku1122Version: 1.0.2

EXCELLENTFast.works good..DatagiverVersion: 4.3

Great appI like this app. One of the better UK newspapers... If you are slightly to the left. What I really about is I could share stories with friends unlike some of the other UK newspaper apps. I wish they would give you the option to see the actual newspaper as it appears in print..Mike of the Great White NorthVersion: 2.0.1

A good morning readFor a Brit living in Canada, this app provides well written, socially responsible articles keeping me up to date with national and international news and to the point commentary..PterisVersion: 3.5

Excellent presentation of newspaperThis app maximizes the potential of iPad format to present the newspaper. The combination of swiping and scrolling works well and quality of graphics is high. I have used several other equivalent apps for print newspapers and the Guardian is the best. Advantages include: downloading content which can be read when off line; clarity of photos and graphics; easy to navigate, etc. and of course there is the excellent content and well written journalism..Spider 4 everVersion: 3.2

Top notchGreat coverage, great app!.Ottawa eaterVersion: 3.1

Works as I'd wantAs an app allowing me to read the Guardian with ease, good graphics and easy access to digital connections, this works very well. The future of papers!.PmarianaVersion: 3.1

Great newspaper appBest one out there. Easy to use. Interesting paper.Cefox2Version: 3.0

The Guardian and ObserverGreat newspaper in digital form. Love every day's reporting..RonPPJVersion: 3.0

Returned to gloryAfter a short-lived horrible experiment with full page ads, this is again the very best newspaper app.Binky411Version: 3.0

Five starsGuardian app is the best designed app for ipad. Content is rich, writing is excellent. Other publications should learn from the Guardian app..Oceanwave9Version: 3.0

Excellent contentExcellent content, love how it downloads new issues overnight. But it always crashes one time when I open it in the morning. Open it again, then it works..Classic CatatonicVersion: 1.0

Not bad, but $14/month!?I still fail to understand why they think I will pay $14/month for content that they give away for free on the website. The app is a bit slicker but harder to navigate than the website, and no commenting ability..A1andVersion: 1.0.4

For the most part, very good.The content in the app is obviously superb and the design is very nice, however it could be made better. Swiping between articles is too sensitive. I scroll through the articles with my right thumb, holding my iPad in portrait, but I accidentally find myself looking at the next article all too often. The text should also be In the centre of the screen and cover about 3/4 of the screen's width (similar to Safari Reader). It would be nice to be able to dread in full screen, too. Most of the time the sidebar just distracts from the text. It would be nice If it was situated at the bottom and hidden unless the user swipes up from the bottom of the screen..SciFi FreakVersion: 1.0

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The Guardian Editions Negative Reviews

Never able to log inI paid for a subscription through Google and have the bill to prove it. I lost access shortly afterwards (I got a few weeks) was never able to log back in. Attempts to generate a new password always failed, I never received any communication. Tech support at the guardian were completely unhelpful and I was never able to solve the problem. I am glad the money went to a good cause but was astonished by the lack of access and support..PwlcfcVersion: 7.7

Excess photo/text on front page: why not select other countries?Guardian news coverage is excellent. Need to change overall front page ratio, smaller or fewer pictures, more text on what the story is about. Or, at least let user pick if the want more pictures or more text. Also, navigation is awkward. Both NY Times and Washington post get balance and navigation better. Separate issue, why is "Guardian Editions" UK and Australia, and a separate App, "The Guardian" is needed for US coverage?.Willett KVersion: 7.4

Good for reading - but nothing elseTo the programmers: don’t you think your users might want to: print a story? Share a link? Bookmark a recipe?.Mario62Version: 7.1

I wish it were betterI read the Guardian every day - it's one my my three main sources of news. I really wanted to express my loyalty by subscribing on-line, instead of just going to their excellent website, but this app is just so unsatisfying, that after a week I cancelled the subscription. The app features large pictures and bars of color, but I can't really tell what the story is about from just the picture, and because the pictures are so large they consume a lot of the screen, so there is actually less usable information on each screen. It also makes me download each edition instead of just updating it, and it takes a long time (the pictures, I suppose). Navigation is harder than it has to be. It's too bad. The New York Times really nailed how to be a world class newspaper with a App presence. I wish the Guardian had done so as well..Watchful FanVersion: 2.3

A total jokeThis iteration of my beloved Guardian is the dogs breakfast. Large blocks of useless annoying color adorn the front page with little helpful text. The same holds true for the Sections. In an effort to look hip they have tarted up this app with purples and blues and have ruined navigation. Don't get me wrong the journalism is still the same and the offline reading is nice. Thats what gets it the two stars. But for an app that I would subscribe to regularly? Not with this poor example of polish. The Giardian website is still faster, more up to date and easier to use. Guardian take a tip from the news aggregators. Present the stories to me so I can make choices and not be assaulted by your ideas of a keel color palette..Jje mcmVersion: 1.0

Missing content? No observer?I don't understand why there's so much more content available for free on the Guardian website which aren't available in the App. It's hard to see it as anything other than contempt for the people who are actually paying for a subscription, since they get less than the people pay nothing and just go to the web site. Also it's fine that apps develop over time and not everything anyone might like is there at the start. But it seems like the Guardian aren't actually trying to address anything, like add Retina support or adding any additional content. I think these problems are a terrible shame for what was originally a great app and a genuinely original new media experience. It still could be great..M_J_SVersion: 1.0.4

Why no zoom feature on this app?I can't be the only person who gets eye strain from trying to read the Guardian on my ipad can I? The major appeal of reading on a tablet is that, whether I'm on the tube or in bed, I can read without first having to fumble around trying to locate my reading glasses. Therefore, I cannot understand why this app doesn't include a zoom feature for increasing the font size. Surely this should be standard on any reading app? This will be the 'deal breaker' for me if it's still not added by the time my subscription is due for renewal. Developers - please act quickly. Great newspaper, but without this feature, it's hard to read..RoteoSVersion: 2.1

App gets more annoyingNow when you scroll down, the article you happen to touch opens. Close it, try to scroll again, close the article you have inadvertently opened again. Eventually you get down the page but should it be this hard ? The grouping of articles and hiding them behind a plus sign seems to me just basic poor design, aren’t apps meant to be intuitive ? Finally, the download speed, always irritating, never improves. Approx 20 secs to update the nytimes (which does have its own issues). 10 mins on the same WiFi for the guardian daily. Excellent paper, bad app.John b 2018Version: 4.12

Version 5.2.1This is a horrifyingly bad “update”. It may help with one hand scrolling on a phone but the tablet experience is awful. A drop down menu linking to particular sections would be useful instead of incessant scrolling to find a particular section also we have now lost links to other associated articles next to an article we are reading. The whole navigation of the paper is now needlessly complicated and I do not want a curated front page by your editors we should have ease of navigation led by our own curiosity. The last iteration was not great but this is by no means an improvement..Drizzly RainVersion: 5.2.1

NightmarishI have had nothing but problems with this app. I used to subscribe and wanted to do so again. I download the app, puchase a subscription through the App Store, and simply cannot get the app to let me see an issue. It knows I have a subscription but won't let me download an issue and never moves off the "you need to subscribe" screen. I have tried removing it and reloading it...oh, a dozen or so times. I go to the website and look for help and none of the email links for help work. I give up. Great newspaper...just wish I could read the bloody thing!.MarklevVersion: 3.3

Re-subscribe woesI, too, am unable to resuscitate my subscription. Have reinstalled several times, tried both a new subscription and re-starting the old when the annoying little Subscribe box pops up. The Helpers have tried (by suggesting I do what I've done several times and providing my UDID, etc.). They appear to have now run out of ideas and steam, and are silent for the past week. I'm now giving up on the Guardian. Pity. But the IHT, Sunday Times, Slate etc function properly..EzorcVersion: 1.0.5

Another orphanMy app became non responsive at the end of June and wouldn't let me extend a subscription I'd been successfully using for several months previously. After a couple of iterations with customer support they gave me free trial for 1 month. When that expired I get the same problem all over again. Can't resubscribe. None of the buttons work. Kinda ridiculous. Makes it more like a PC-based product than something for Apple..Rgab1Version: 1.0.4

Orphaned app?Worked for a while, but now wants me to resubscribe. However, the subscribe and resubscribe buttons are dead. Push on the subscribe button and nothing happens. Try the resubscribe button, I'm asked for my Apple ID, but nothing happens after that. Sent an e-mail to customer support, got machine answer back, five days later still no reply. Maybe the app has been abandoned?.CheburashkaVersion: 1.0.4

No "social" features = not subscribingI would give the appearance and content quality a 4/5 rating, however the complete inability to comment on an article means I won't be subscribing and takes the overall app down to 2/5. Content may be king, but if a tree falls in the woods, with nobody to comment or discuss it with friends or strangers, does it make any noise?.PhilozopherVersion: 1.0.2

Crossword is awfulI love the newspaper. I love the journalism. I even love the crossword. So, the 2 stars is posted in a fit of pique because I can’t believe that after all this time and effort they’ve spent prettifying the app they haven’t sorted out the dismal functionality of the crossword. It can’t be that difficult to sort out and it’s not as if they haven’t been told..NjdcampbellVersion: 4.0

Reading that guardian is losing money i signed up for subscription butThis app is unbelievably bad. It looks great but it is clearly designed by and for cook book illustrators. As some people know there is an economic crisis in Europe with, for now, Spain, under attack. It is impossible to find anything on this from todays app even though on the web Tremlett has an excellent article. We need to support the Guardian but ignore the app!.MichaelFergusVersion: 2.0.1

What happened to my favorite newspaper app???Same here regarding lack of ability to renew and restore old issues and sub at beginning of new month. Been a subscriber for eight months, hd problems renewing twice before now still unable to get new issues after four days. What gives??. Love the paper AND the app -- when it works. Not loving' it now.BettemommyVersion: 2.0.2

Terrible - Destroyed a great AppI used to love the Guardian Daily App, its was one of my favourites . It looked and felt like the newspaper itself. This “improvement” takes that concept, rips it up and throws it in the bin. A travesty. This is a cut down version of the main Guardian app hard to navigate. The sections don’t follow the paper. Comment and journal have disappeared. I would recommend to anyone DON’T download this. I want the old app back..T.britboyVersion: 5.1

Turns The Guardian into a taboidThe screen is filled with big pictures, big headlines, and no text at all. This makes it impossible to read the paper efficiently. I am deleted it..TvbgoneVersion: 5.1

InefficientHuge pictures and awkwardly large type leave little room on the screen for information. This may be fine if you want to wallow in the publication but if you want to scan the headlines to select what to read, the web site or the other app is preferable..HaroldbassetVersion: 4.12

App support poorSupposedly supports family sharing it doesn't support doesn't respond. Web page says sign in w other users I'd that's not family sharing you twats . If I download my purchases under her App Store it wants a subscription. If it can't be resolved I will cancel prior to next renewal and get a paper that does support.Eddie smith photoVersion: 3.14

Not worth it$13.99 a month is about $10 too much. The amount is insulting considering regular website content is free of charge. Dear Guardian - be less greedy and I'll pay for the iPad app..DK_TOVersion: 1.0.3

Issue won't downloadOn a mobile good broadband connection in Peru an issue never downloads..DeeykeVersion: 1.0.3

How do you unsubscribe ?The app is nicely designed and easy to use , unsubscribing is another matter . I've looked all over and cannot find any way to opt out of the subscription . Any suggestions ?.OozkyVersion: 1.0.2

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