The Guardian Editions Customer Service

The Guardian Editions Positive Reviews

Great app for a terrific news outletThe Guardian app downloads the entire content of the web-based edition of The Guardian on a daily basis, rather than presenting an interface to an online edition. This means that you can take it with you, rather than needing a wifi connection to access it. In the event of updates, the entire issue is updated. This is a bit of a bother at times, but necessary to achieve the degree of portability. Content is well organized on the app and there are links to related content on the Guardian website, allowing you to delve deeper into a topic or explore its background. Guardian journalism is first-rate, giving readers a view of the world available in no US daily publication, not even the NY Times. And the subscription price, through the ITunes store, is extremely reasonable..Pdx_photomanVersion: 3.0

AgeI’m old, bad eyes figuring out the many aspects is difficult.OkenoughnowVersion: 11.5.7

Beautiful app -- finally fixed the subscription problemNow that they've fixed the subscription issue (after a year!), I take back all the negative things I've said about this app. It's one of my favorites, ------------- I wanted to echo the other reviewer who said that he lost his subscription a month ago and couldn't get it back. The same thing happened to me several months ago. The help team has tried to help -- everytime I renew my subscription and the app doesn't see it, they give me a new 30-day trial period to cover it, but that's completely unsustainable. I'm giving up. I hope they fix this problem in the future, since they need the revenue. In the meantime, there's always PressReader, but it's more expensive and harder to use. -------- This is my favorite news app. The interface and navigation are well-designed, and I really like the direct integration with Instapaper (would that the NYT app had that capability!), although I do wish that all articles could be Instapapered. The app seems extremely stable, except that sometimes it crashes the first time I attempt to download an issue (the second time, it works), but I blame that on my iPad 1 running iOS 5 -- it's likely a RAM shortage, and once the iPad 3 comes out, I'm sure the problem will go away. I also like the fact that it downloads a snapshot of an actual issue, rather than offering a constantly updated newsfeed. I understand the need for the latter, but I also like knowing that a story won't go away just because I read the paper latter in the day. While the NYT is still my go-to news source, I'm happy to subscribe to the Guardian, too, and make it my second newspaper. I can read the next day's issue of the Guardian before I go to bed the night before, then get the latest news with the NYT app the next morning..WVCVersion: 2.3

New version has poorer navigationStill a great read but the removal of the section navigation bar at the top of each page is a disaster. User interface design conventions point to "fewer clicks" for better navigation - this version now requires bringing up a drop down menu and clicking on a section to get there - takes longer and more clicks than swiping and scrolling along the navigation bar. It is like it has been designed for a regular web page rather than the IPad. Please get with the program and bring back the navigation controls that are iPad oriented rather than conventional web controls..Unwitting catalystVersion: 1.0.3

The way a newsstand app should beThere are so many really good things about this app. It pushes the new edition every morning, so that I can read it even offline, the quality of the interface and the content are both superb, it comes with a free 3 month trial subscription, you can choose to update the edition later in the day when the evening print edition is published, it integrates sharing without being obtrusive. The Guardian app is the standard by which I measure all other newsstand publications, which means that the bar is set awfully high..EagunVersion: 1.0

Gorgeous, great for offline, but missing sectionsI finished the 81 day free trial two months ago, and still come back to this app almost every day. It's perfect for the subway, because there's no need for an active internet connection. Nonetheless, this is a smaller edited version of the print or online version. While the interface and portability are great, I've occasionally been on Facebook or Twitter and seen a friend post a great article from the guardian from sometime in the last week, only to find that although I had read all 6 iPad editions that week, had not seen the article. While I was visiting London I bought the paper edition a few times to compare that day's content and the iPad content. The images and text flow much better in the paper edition, and with the online edition the comments are always entertaining. The in-app browser function could be improved too. Nicest: paper edition Fullest: online edition Most portable: iPad edition.Rain BrainVersion: 1.0.2

Just Updated and Can’t Use!I have been using this App for years and really like it but now they updated it and the App Store subscription doesn’t work and I can’t use it at all. This despite me writing twice during the beta which I also couldn’t use because of this issue including an email just before the launch mentioning the same issue and now the actual new version of the app is out it still doesn’t work!.SsfandadVersion: 5.0

Best news app for iPadThis is probably the best app in the newsstand. It is formatted well, you can actually select text (it isn't just a huge image file) and now it has instapaper integration for some things (which is a nice way to save content rather than insisting we change our workflow and save things in the app like every other newspaper app). Performance seems to have improved with this update too..HiThereYouPersonVersion: 1.0.2

Great way to read the GuardianI'm surprised at the bad reviews of this app. It's a great way to read the Guardian as opposed to the website - well designed and thought out for the iPad from scratch, rather than trying to replicate a newspaper experience. Only complaint is the Observer doesn't seem bundled with the Guardian subscription, as this page would lead you to believe, and sometimes navigation is difficult. A few extra features like saving for later and/or better integration with Instapaper wouldn't go astray either. But they're nitpicks - this app is great..Msym31Version: 2.0.1

Preliminary impression: Missing content & tagsI've been using the Guardian app on my iPhone for some time and have found it to be one of my two favorite news apps, in part because of the excellent tagging system which makes it easy to discover both new and archived content, and in part because of its flexible section/tag system. This app is missing both of those. It's a strange omission, since clearly the metadata is already available. There thus seems to be less content in this app, and less discoverability, than the iPhone one. I'm very pleased with the content, and am likely to purchase a subscription to support the paper, but I will be disappointed if the flexibility and marvelous archive which I've grown to love is not available here. For now, I've placed the iPhone app on my iPad next to this one. P.S. An earlier review complained that there were no sample issues. There are—just past issues, rather than future ones..Anton RangVersion: 2.0.2

Easy to Navigate, No Distracting AdvertisementsI like the way I can save my reading preferences that sorts them into categories in which I’m interested. The app is very easy to navigate. It also eliminates the endless and annoying pop up advertisements that plague the NY Times app, which I stopped using because it was so awful..RadiophileVersion: 5.3

Fantastic appThis is the first review I have written despite having bought a great many other apps, but this is just such a great thing and I wanted to tell everyone involved what a great job they've done. I live in the US but love the Guardian and what it stands for, and this app exemplifies the brand at its best. Great journalism delivered with cutting edge, user friendly technology - all at a great price!!.Loop-jammerVersion: 1.0

Style over contentOkay, so the app is quite cool and colorful (the hues are not totally to my taste either) and mercifully bug-free even in the 1.0 version which is no mean feat but my main gripe is the limited nature of the content. I understand that the Guardian have had to compromise between complete content versus push loading etc., but this is far too compromising. Good novelty app when free but doesn't replace print or website so why subscribe when the generous free trial ends?.Answers70Version: 1.0

Fantastic newspaper, buggy App?I don't know what else there is to say. It's a bright bold exciting design that is intuitive to use. I love using it. However having said that, my one gripe is that every time I try to download the days newspaper it ALWAYS crashes the first time and always loads perfectly the second time..IanH2Version: 1.0

Overall: Attractive and AppealingUser Satisfaction: I enjoy reading the Guardian. It is an interesting news app with very appealing features. The app offers a great news source. The app's graphics are pleasing. The overall app is attractive. I would highly recommend this app to a friend or colleague..IApp4Version: 1.0.2

Looks good but misses the markA very handsome app but with the style and technology sections missing, I can't see shelling out 10 quid a month for it. I would much prefer the ability to customise the content to suit my tastes. For now, I'm better satisfied with reading it online..DebsmoothVersion: 1.0.2

Twitter integration not workingNice app and a great news source. Will subscribe when my trial period runs out. For whatever reason, Twitter integration doesn't work for me. I'm wondering if it's because I'm in the US and this is a British newspaper expected to be read in the UK? Or only tested from the UK perhaps? Hope that's fixed with the next update..NoMoSquintVersion: 1.0

Fantastic!Recreates the newspaper experience from a holistic, rather than imitative, position. Graphics are gorgeous, interface is incredibly usable and inviting, and, of course, the journalism is excellent. This is an excellent model for other papers exploring the iPad as a publishing platform. Well worth the money for a subscription..VaninadhVersion: 1.0

My favorite news sourceI have been a subscriber since I got my first iPad and could not do without a daily review of the news in The Guardian. The daily photographs and special articles made for mobile devices make it a must get app..Tricycle222Version: 3.2

FinallyI was wondering how long it would take The Guardian to get it together and deliver an app with "teeth" suitable for the iPad. Looks great, works great and thanks for the generous free trial, I'll certainly be subscribing when it ends. Quality journalism is always worth paying for..The Big P.A.Version: 1.0

Fantastic App and JournalismI have so thrilled with the updates to this app. The journalism is second to none and presents a refreshing voice to anything here in the U.S. The app is easy to use and beautiful in its presentation of the news..Irvine NugentVersion: 3.0

Great appThe layout and design of this app is well thought out. Good balance between text and photos. Interesting to read stories from both The Guardian and The Observer, though I much prefer The Guardian..Gentle WatersVersion: 3.1

Great designI might be a Yank, but the Guardian offers plenty of content from an ecumenical and universal ethical grounding that it's worth reading. The design is also fabulous, offering both simplicity, great color and contrast design, and interactions that are both useful and interactive..DbvoegtleVersion: 1.0.2

A different perspectiveGreat to get an outsiders' view of US news and also learn about events in the rest of the world that we don't always hear from American media. Articles are very well written..Peterson90Version: 3.2

Fantastic!Just a fantastic app! Very well thought out, very well designed, uses the iPad features to the maximum extent. Guardian has a great website, but this app provides an amazing experience, definitely recommend..Vinay RVersion: 1.0

This is what an iPad app should beFantastic news app! Navigation is easy and logical. Well designed. Just the right amount of information that does not weigh you down with too much detail..WritananVersion: 1.0

A brilliant way to deliver the newsNot that I would expect any less of the guardian, but this is a beautifully seamless way to read the news from one of the best newspapers in the world.ManicdrumsVersion: 3.5

PerfectThis is a perfect digital newspaper. It surpasses print in every way, and the Newsstand automatic download works flawlessly. The journalism is top notch as well. As a bonus they are running a trial 1 year free subscription. How can you beat that?.RobartinVersion: 1.0

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The Guardian Editions Negative Reviews

Stolen $150I paid $150 so I can access the Guardian Editions for a year. Less than half way through the year they now say I have to pay $300 for that service, so the $150 is essentially them tricking me into donating..BlueAldoVersion: 11.5.8

Turns The Guardian into a taboidThe screen is filled with big pictures, big headlines, and no text at all. This makes it impossible to read the paper efficiently. I am deleted it..TvbgoneVersion: 5.1

InefficientHuge pictures and awkwardly large type leave little room on the screen for information. This may be fine if you want to wallow in the publication but if you want to scan the headlines to select what to read, the web site or the other app is preferable..HaroldbassetVersion: 4.12

App support poorSupposedly supports family sharing it doesn't support doesn't respond. Web page says sign in w other users I'd that's not family sharing you twats . If I download my purchases under her App Store it wants a subscription. If it can't be resolved I will cancel prior to next renewal and get a paper that does support.Eddie smith photoVersion: 3.14

Not worth it$13.99 a month is about $10 too much. The amount is insulting considering regular website content is free of charge. Dear Guardian - be less greedy and I'll pay for the iPad app..DK_TOVersion: 1.0.3

Issue won't downloadOn a mobile good broadband connection in Peru an issue never downloads..DeeykeVersion: 1.0.3

How do you unsubscribe ?The app is nicely designed and easy to use , unsubscribing is another matter . I've looked all over and cannot find any way to opt out of the subscription . Any suggestions ?.OozkyVersion: 1.0.2

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