腾讯视频-张艺谋监制大剧�... Customer Service

腾讯视频-张艺谋监制大剧《主角》 Positive Reviews

When projection screenWhen using this app projection screen to my TV, I have met some problems... bugs I thought... when the move played some minutes, it will turn back to the beginning of the movie, or will quit with no reason... but I didn’t met this problem when using other apps!.Rick0114Version: 6.1.7

Do people not take into account for censorship?Alright, so I’ve seen a lot of people in the reviews saying that they can’t watch a lot of the shows,,, this is because of censorship and rights. Tencent is based in China, and if you’re in a country that is different, a lot of things will, of course, be blocked. This is regarding the legality of things. I myself am very frustrated with this as well, but please understand that it isn’t the fault of Tencent, it’s just because of where they’re based. If you were in China, everything on Tencent would be available to you, but since most of the English speakers in the reviews are most likely not in China, much of the content will be unavailable. (This may be because the copyright for the show might belong to different people in your country, or because your country is just censoring it.).PatrickzzzzzyVersion: 8.0.5

Please let us buy Xiao Zhan VIP cardCurrently I want to purchase Xiao Zhan VIP but my iTunes pay is not accepted so I can’t pay..... I bought old VIP package with the same iTunes pay and it worked .... why only not in Gift Card!? Can you let us purchase Gift card too please... We’ll really appreciate it..Lady SweVersion: 8.3.05

Many of you probably had problems where the shows were blocked or somethingIf any of your shows were blocked I recommend you to get some vpn types of things like Malus and most of the shows won’t be blocked if you have vip。.Bmw@888Version: 8.2.3

This is a very exciting one, and here are some suggestions for improvement.I hope that you can absorb more updated, more exciting, more complete and richer videos (movies, TV series, documentaries, variety shows, etc.), which can better reflect the culture, spirit and philosophy of the Western world..JiomoireVersion: 7.0.0

Confused???The only problem I have is this app shows up in Chinese and I can’t find the settings to change it.Dolphins132Version: 8.6.05

Most of the shows Can’t watch even I paid for VIPPaid for VIP , but not all shows can be watch!!!! Especially the one I am interested. We should able to watch everything, because we paid to watch, it’s not FREE!!!!.賣魚的人Version: 7.5.0

Small window cut back always shows an open screen advertisementAdvertising.HskdhwVersion: 8.10.05

Excellent resourceI signed up for the VIP membership and I am enjoying all the great shows on this wonderful app! Also an wonderful tool for improving Mandarin skills. Well worth the investment..SHOLAVersion: 8.3.00

Nice app, too much adsA lot of unique, high quality shows/video. Still has ads when u pause the video or at the beginning even with VIP status..先来厚道Version: 8.4.45

Tencent videoWhen it comes to using Chinese apps or even want to watch something using a app from China, it is always recommended to use a vpn.VpncnVersion: 8.2.5

Awesome appI really love this app. I can watch some of my favorite shows on this app and the price ain’t bad. Only one thing I would like is to make a version for the iPad..Freddyp13Version: 6.2.5

Cannot airplay on tv if I share my network with that tvI shared my mobile network with my tv. But this app seems cannot cast the video to tv in this setting..Fashui01Version: 8.3.40

Add itAdd English for people who don’t know and can’t speak Chinese for others to download the app then you would have way more supporters.Zero KillaVersion: 6.2.1

Best video App from ChinaBy far the Best video streaming App in China. Very fast. Very smooth. Lots of good contents. Even more interesting, the App provides very fast streaming performance outside of China!.Jonathan-heVersion: 5.9.1

Should work on getting EnglishI suggest adding so English language users can understand the application. Reading in English and in Chinese..TSUNOMEVersion: 6.6.1

China's largest online media platformYou can find almost all the trending movies and drama here..吴全真Version: 7.9.8

Do not push plot!Why would you push the plot of got？！That is so annoying!.MelonyuyuyuVersion: 7.0.0

People who don’t like youku they don’t know ChineseGuys this video only for Chinese people.灵福Version: 8.3.18

Decent AppComparing to the cost of other streaming services like Netflix, Disney, HBO Max, Tencent streaming is great and inexpensive!.Spring fragranceVersion: 8.4.20

Good AppVery good app. I buy vip monthly and it keeps me up with all the shows that I follow!.JT ALEPHIANVersion: 7.6.0

Airplay issueAirplay doesnt work anymore after 7/8 update.ZlyzandreaVersion: 8.4.00

Bad serviceToo many Can’t viewable t.Tcm68usVersion: 8.4.90

Five star！Thanks to tencent, we all had an unbeatable summer！.Hello__aaaaaaaa_WorldVersion: 8.0.0

ClarificationThis app doesn’t need foreign supporters. they make millions off chinese people already. if u cant play it, that means u r not in the country and some of the shows can’t be shown..LaiguanlxnVersion: 7.1.8

Want Apple TV versionWant Apple TV version.SiwtingVersion: 7.9.0

Good mood特别适合我这种类型都市人在看.T-kat红红Version: 5.8.3

Forza Inter油表裁判电话队.LokededeVersion: 5.8.2

取消地区限制！以后可以没有地区限制吗？因为有很多我想看的视频都不可以看😭😭😭.Rebecca🍀Version: 6.4.8

大伙之家忠实观众好喜欢新出的年综《大伙之家》很难得现在还有这种全年不间断播出的综艺了 基本市面上都是季播 节目有趣也治愈 每周四都很期待大伙的更新!.AggAgahnagyhVersion: 8.5.45

垄断软件太贵.Epiphone23Version: 8.4.77

斗罗大陆玄幻主题，男女主及所有演员演技在线，剧情紧凑，特效很棒！内容新颖独特别具风格！追得很过瘾！.MagicWand17Version: 8.3.05

你们超钱点播能不能别只能用钻买？正常付钱不香吗？有些直接app就能付钱就好了，知不知道非中国appstore买不了钻？扫黑风暴15-18集正常appstore付钱了，为什么19集只能用钻买？逼着人去看盗版吗？想买都买不了！.Kissmints310Version: 8.4.30

不能看我充值了超级VIP还是因为地域限制的规定不能看，太难过了.Amy勤Version: 8.2.83

腾讯加油冲啊希望北美孩子也能快乐看剧呜呜呜 想看好多好多都是地区限制 要不是因为这个我可以充腾讯会员一辈子！！！！.Jiayi626Version: 7.7.2

English versionDoes it have an English version.MiminoveVersion: 7.5.8

腾讯视频很好用，很方便.无敌小白龙Version: 6.1.1

Excellent (E)非常好的一款视频软件.Mr.T.TanVersion: 6.0.6

卡IPhone X卡顿，不流畅。.Will7QiVersion: 6.1.1

LanguageIS THERE A WAY TO CHANGE THE LANGUAGE TO ENGLISH BY ANY CHANCE??!!??.LeesevngVersion: 8.5.80

值得拥有付费会员才是王道.LifealVersion: 5.8.1

赞扬和建议！办的很好很受欢迎，到了不看该栏目不得劲的地步！但有一个始终困扰的问题百思不得其解？为什么非要把一些演员所谓的明星的生活状态都当新闻发布？他们放屁打嗝，怀孕恶心，感冒发烧对你们办好栏目有很大的支持力度吗？如果是把这些无聊至极的东西大量播放，你们就是为了照顾到傻瓜群体！我做过调查大部分反感这些东西的发布挤占正能量的内容播放！太浪费媒体资源了！百姓不爱看也不爱听那些无聊的八卦新闻！沉意建议！.BRN KIMVersion: 5.8.6

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 9.03.65

腾讯视频-张艺谋监制大剧《主角》 Negative Reviews

Almost impossible to use with AirPlay after upgradeIt works perfectly fine until the recent upgrade by tecent to allow airplay only with their own TV app, which is not available for us aboard. Now the original airplay does not work, it either takes reset network on tv to find the tv, or takes a huge number of tries for screen mirroring to connect both on audio and visual…...NishizhuVersion: 8.4.35

Poor appI like few of their series and wanted to sign up the VIP member, after I downloaded their app and see how the app performs and what I am able to access to in the US, very disappointing. Good thing I try their app out before signing up and more sure how bad the app developments are after I read the reviews. I am currently sign up with IQIYI, and are very happy with how great their app and support team are..SibL@SecVersion: 8.10.85

Such a scheme! Don’t waste your memory!Horrible! Can’t see any of the videos. Everything starts with minutes of commercial. The minute the actual video starts it will stop and say my signal is too weak. I don’t have problem viewing anything else that is outside the app. And how come the commercials don’t have any problem being played since my signal is so weak??!!! Such a scheme! Annoying!.N1cllNameVersion: 6.4.1

Worst TV screen mirroring among othersMango TV, bilibili, even small company performs really good in screen mirroring. Can't believe such a successful tech giant like Tencent did such a bad jod at it. It took such a long time to get screens mirrored. What's more, it always get off suddenly. What a pity! I regreted to buy VIP. It not worth it!!!.2156788Version: 8.4.70

Poor designI purchased monthly vip, but I’m told I cannot watch vip content. Then I tried to log off and log in. Then it doesn’t allow me to log in with wechat. Basically, I spend 6 dollars, and cannot watch any content now..GusnochillVersion: 8.4.40

I can’t watch some movies and dramas in my area.I don’t know what is going on with this app. I also apply for VIP but I just can watch 1/10 dramas. I hope them fix it before I cancel my account. It’s really bad..TuCamNguyenVersion: 8.1.7

Streaming Speed Slow, forced to pause every few minutesBay Area, slow.WfcwfcwfcwfcwfcVersion: 1.15.1

Blind Review TeamIt's too embarrassing, advertisements for illegal products can pass the review. If the audit team is blind, please replace them. There is no bottom line for money. The complaint button on the site is useless! Very outrageous!.腾讯吃相太丑Version: 9.00.00

Terrible payment tiers and unfriendly to non-China App StoreThey added SVIP to VIP but you cannot pay for SVIP if you are out of China. All the shows are basically not watchable. But, they will only tell you that after you pay..FAnna543Version: 8.11.10

Do Not Be EvilIf you use this app, you are supporting an evil sweatshop company. I’ve heard they often work overtime until midnight, and they don’t even get paid extra for night shifts. 👎.DuJPLangVersion: 8.11.15

HorribleI hate this app so much. it’s basically completely unusable if you don’t have vip there are almost 2 minute ads in between EVERY VIDEO.Dancing unicorn567Version: 8.11.35

I cant even buy VIP anymore?Why now I can’t buy it anymore… it used to just automatically do it. Please fix this problem.LlllchellllVersion: 8.6.30

Too many adsToo many advertising, too annoying, advertising!.ShenqiderenaVersion: 8.8.35

Automatic charge without noticeThis app won’t notify you and will automatically (sneakily) charge you in next month. Please notify people like most other steaming platforms..DraculahahaVersion: 7.7.9

Purchase ErrorI can’t purchase Tencent Exclusive Live for The Untamed Concert. It said “couldn’t connect to Apple Service” . But I can buy VIP membership. So could you please fix it?.A3!NVersion: 7.6.5

Zero Star..Don’t waste your time and moneyIt’s pretty hard to use and many videos are not available because of the restrictions.... I really want to give zero star.VincewzVersion: 7.3.0

Terrible appTerrible,i paid for the VIP monthly and yet the app is down for me. I can’t watch anything. The screen will just keep loading and loading and goes back to 0kb.Kay13948Version: 6.2.1

Once you pay, it’s impossible to cancelAs titled. Been spending hours trying to cancel but fail..ShefinhongkongVersion: 8.10.80

Airplay doesn’t work anymoreWas a good app, but AirPlay not working anymore. They did it on purpose so that you can download their another app or purchase their TV box. Wdf...Gcis the most handsome manVersion: 8.4.30

Crash when uploading the videoCrash when uploading video to server.Arjun BrooksVersion: 8.4.28

‼️ACCEPT US APPLE ID TO PURCHASE GEMS‼️So I'm a vip member and I want to purchase gems to watch my favorite show but I need a Chinese Apple ID to purchase the gem which I DONT HAVE.. omg like seriously you can purchase vip with US Apple ID but not the gems? 所以没有中国苹果ID的不能买钻石？？ 这个很讨厌诶。VIP能用美国apple id买 为什么钻石不行 你们改一改呗 追剧点播都追不上 真是让人头疼.IdontlikeyousostayawayVersion: 7.9.5

ErrorI literally is trying to purchase VIP but it isn’t letting me buying it??? It says to use the Apple Store from China. What??? Please fix this!!.杏小兔子Version: 8.5.90

What’s the 403 error, make be feel frustratedWhat’s the 403 error? Every category I clicked, says 403 error, tencent is such big company, and make such creepy app? Cannot believe it.Walking2011Version: 6.2.1

CrashesEvery time I open the app it crashes.CharmyfanVersion: 8.11.66

？？？是不是压票了，求别压票.淡黄长裙和蓬松头发Version: 8.2.17

App Store cannot subscribe this app似乎在國外加拿大　Apple Store 無法可以訂閱，真的可惜，想支持都不可以！.1$&@90Version: 8.11.35

TranslateIt would be nice if the user guide was in English So far I haven’t been able to use the app.Lucy'smommaVersion: 8.11.31

垃圾-限制投屏到电视买了vip还不能投屏到电视，我去别的网站看不好吗？垃圾功能.XyjbaizVersion: 8.10.60

消费者在腾讯视频没有丝毫的消费者权益。app的皮肤说被改掉就改掉，而为还不能按自己的意愿改回来。消费者在腾讯视频没有丝毫的消费者权益。app的皮肤说被改掉就改掉，而为还不能按自己的意愿改回来。.NiceSL66Version: 8.8.95

地区控制一团糟我在加拿大商店下载的app，你告诉我请用中国商店支付vip？各种地区限制我就不提了，真的垃圾.刘博宇Version: 8.8.41

腾讯垃圾什么垃圾 天天卡bug 装vpn 半天反应不过来 下载特别慢 好多操作的反应不过来 这样就别搞app了 无语.AyuermVersion: 8.6.50

梦华录的删减片段呢？什么时候放出来我什么时候改五星.TorizhaoVersion: 8.6.35

黎明计划真恶心还有法律吗？！还有王法吗？！.Niconiconi~~Version: 8.4.85

Not workingJust bought vip subscription but it’s not working. Try playing the video but it keeps spinning.Dung gooVersion: 8.4.70

南极贱畜死吧你 人人下架了你也从我手机滚出去吧.DamnJackVersion: 8.3.75

腾讯视频一生黑庆怜卡12 黑幕 一辈子不用腾讯视频.IllllioVersion: 8.3.45

买了VIP竟然还有地区限制既然有地区限制版权问题，就不要在中国以外的地方卖VIP ，有骗钱的嫌疑.Zl8080Version: 8.3.35

Iphone 11 视频一致播放出不了每次都说网络不给力，，其他软件都能正常播放，就腾讯视频播放不了.DolphhinzbyVersion: 8.3.18

垃圾腾讯视频=垃圾.Xiangcai17Version: 8.2.43

Video doesn’t loadVideo hardly loads on internet. Only the lowest resolution could be viewed..Rela UserVersion: 8.2.28

闪退昨天更新之后进去就闪退，不停闪退，什么鬼，请修复.Sherry 花儿为什么这样夭Version: 7.9.0

130 seconds adToo many and too long advertisements.ZzzfhvdfVersion: 7.8.8

垃圾彻头彻尾的垃圾.KaryeungVersion: 7.6.5

短暂爱国？去你妈的腾讯卖国贼.小猪蹄0205Version: 7.6.0

垃圾垃圾.Diudiu34Version: 7.5.8

买了会员结果不让下载垃圾哦.RrrrrrrvvvvVersion: 7.3.0

陈情令拒绝陈情令提前大结局！！！！！！.LAREINA0722Version: 7.3.0

拒绝陈情令提前大结局拒绝陈情令提前大结局.也不过分的金黄Version: 7.3.0

拒绝陈情令提前大结局腾讯你想钱想疯了了吧！！！团综周边花絮哪个不能挣钱！！！8.7快本还没播出你着急个什么劲！！！拒绝大结局。.腾讯SBBBBBBBVersion: 7.3.0

我拜托宁做个人吧好吗.민슈슈1114Version: 7.3.0

权利的游戏竟然延迟🐺太可恶了，最后一集竟然无法看到...而且竟然这么久都无法解决问题。办事效率太低...Lord DarkmoonVersion: 7.0.8

腾讯你🐎死了腾讯视频你🐎死了.Jh6280153Version: 7.0.8

Bon用着用着会卡？WTF 充了会员然后海外限制看不了 服了 这用户体验 零分.AnnaPan~Version: 6.5.0

IPad请马上修好 应为这个根本不能给iPad用.Mimikyu 2322638Version: 6.4.0

娱乐至死，请道歉道歉.JwjjsnsvjsVersion: 6.2.1

内容无聊又下作内容无聊又下作.名字总被剽窃Version: 6.2.1

Untrustworthy businessTencent are suspected of having poor business values. They do not respect the negative feedback of customers. Many complaints are concealed. This violates the audiences' right to voice their opinion. DON'T DOWNLOAD THIS unless they change their ways!.Gabriella 7839Version: 6.1.5

控制快进和倒退 很难用。.Theharry95Version: 6.1.6

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