OfferUp Buy & Sell Marketplace Customer Service

OfferUp Buy & Sell Marketplace Positive Reviews

Member since 2015Hi it’s a very great app to sell items ... but just recently my account was deactivated without notice and I had some promoted items and many buyers that needed items the next day but were lost . The next day you reinstated my account and sent me an email that due to repeated violations you took out my account ... I have been a member of offerup since you started .. I have been on this app since 2015 .. I am highly rated 5 star seller and buyer ... and have over 2,000 followers and over 3,000 transactions.... I have never recieved any notice of any violations of any kind . All’s I sell is clothes . Some tools,, and small appliances at times . Nothing major ... I have tried numerous times to reach out to a team member to find out what the violation was so I can fix the problem or make sure it doesn’t happen again but I get the same repeated message over and over again “ thanks for reaching out ‘ it just doesn’t seem fair to deactivate me after 5 years with out any kind of info ... and resulting in around 8 different customers that made arrangements to pick up items that are now erased form my profile because of the deactivating process ! Now those customers may find me again and falsely report me for non responsive or even as a no show account because I’m all of a sudden gone .. and now I may get canceled again from those customers I lost ! And I also promoted items and never got full use of the $7.99 promotions .. in which I promoted many time in the 5 years I have been a member .. I need someone from offer up to explain what went with my account please thank you so much.Tool HunterVersion: 4.3.0

6 Years Member and Three Accounts AfterI’ve sold lots of items on OfferUp and it has only been a blessing ever since started. But when I started to built my “great reputation” with a whopping 700 5 star ratings. They decide to remove and freeze my account. I had no other choice but start using my other emails to create accounts over again from scratch (0 ratings and 0 stars). I just thought “as long as I had nice pics of my items I should be ok”. Well apparently they noticed me open more then one account after flagging and freezing my original, without any customer service care to help me for weeks, they decide to remove my other accounts. (Keep in mind all my photos are gone and my posts are missing when they do that). So now I’m here to tell you, updating the app, redownloading, creating new accounts, creating new account form a different cell, or go about to fixing any problem with OfferUp customer care is nearly impossible and waste of time. I won’t sell with them again. Moving back to simple and easy Craigslist! Thx for freezing all my four accounts, that was all very hard work to build up and have a good reputation with other buyers/sellers. Don’t go with this app if ur thinking to do “long term” business. Thanks for reading this, Have a wonderful day! (Oh and btw, this post took me all day to post ...I wonder why...lol...their apple app is glitching too?!..they don’t wanna take 0 to none star ratings ..lol) And now they go and remove all my “selling” items, flagging my account and it almost looks like offer up has some hackers working for them. Good luck with attaching ur ID cards and all. Don’t do it!.WithCheeseTouchVersion: 3.81.4

Services seem amazingIm very happy to use this service. I’ve been trying to get an item below bought value $70-80. For around $65 or any that comes with freebies that match $80. But I tried twice and most high reviews are dead, and my latest had a listing with march 2025 stamp. But it canceled after 24hrs. I found one across my location with a buy now ship offer. Looks untested but very valuable. Currently sobbing as this might not be true. My final dude is 30 days since posting, much cheaper than the not tested one. I really wanted this one. But I went to buy now payment immediately. After the 30 day guy. I might have to try pawn shop for $71. What I am saying. How can you throw away offer up so easily and put us through torment. My previous attempts used to have people show up and window watch me. But this times there’s no one around!. Love the offers. But a lot of people don’t know Im anti social. At one time I had to say good bye to $30 miku nendo doll. And paid $50 for her later on. So never used this one fully. My oldest success purchase was a $300 hp omen. The dude throned it on top of newspaper and in a box. The dude was cracked but I kept it. It took a few years where hp decided to cut it off. Like windows from installs. I thought it was the end! But anyways. I only had used it once. What I was saying. A lot of them might be confused why they have a shipping offer on. So buy now and ship might not be true. My final dude only has two listings. But no evidence of selling just yet. Another women and this one has history of shipment but they are selling two different models. I want the later one. That’s just my experience of offer up. I assume mines might be gone. Since I am at day one..SaprraVersion: 2025.41.0

Need to make some changesThere needs to be a way to remove more than one saved item at a time on boards, you have to remove them one by one and it forgets the spot you are at and goes to the top automatically. Also stop sending me more picks for you notifications it can confuse you into thinking you have an actual message or change the color from orange to another color keep messaging the same or make it red. Also make a way to remove my phone number I change my number and now I can’t access unless OfferUp sends me a verification even after I log in. I have email and password I would like to remove my number for my privacy I should have a option but once you use a number you have to keep using one. Meanwhile if you never use one you don’t need to use it as a verification. And stop asking me do I love the app it’s annoying you guys don’t even add features or changes but ask me constantly. Also a way to search by ratings and by how long they been on the app because so many scammers are making profiles the same day and are posting ridiculous offers. Also a better way to narrow down what I want to buy example if I’m looking for an iPhone 11 the 11 pro or pro max models show up when I’m looking for a specific item instead of just putting them in a melting pot make it a way I can specify exactly the item I need. Make some changes and the app would be much better it’s a decent app besides things I just named. Love the fact I can look nationwide very good feature..Mikefrancois954Version: 3.81.3

Great app!! Customer service needs work.Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!.TkCoSfgalVersion: 2.17.0

Offer up reviewAs for the app being very good I have noticed lots of fake scam profiles now that I’m shopping for this that I would like to purchase it’s very annoying. Then second thing about how you rate someone most people of course have the 5 stars from almost everyone that buys an item off them but it would be much better to see if you can leave comment about the item or for those that got like 3 star and a half on there profile at least a way to find out why they were given low star on there profile since of course you don’t know who and who will ever scam you on this app and possibly sell you something that can be broken or just someone wasting time saying they will meet up with you and never show so it would be great to see why some people on offer up don’t completely got the 5 star on there profile cause of course those Star go off of how people who bought off you rate your sale and on time status and if you were friendly and stuff like that cause sorry this was the longest part cause I seen profiles that have like 2 stars or 3 and a half and clearly they have a bad profile rate out of 5 and that makes people aware of why they would have such a low sale rate and if possible it would be great to see if people can leave a comment regarding why they got low sell rate on there item that was sold just a little something maybe the app creators could look into cause of course the 5 star profiles would sell stuff easier and more at ease knowing they don’t have a bad star review in there profile like other accounts with 2 or 3 stars on there account ..Thundercat176Version: 4.23.1

Getting thereMany of the features are great. I like the fact that BOTH buyers and sellers can rate each other to help minimize the number of scammers on the site. The different means of selling (i.e. local, nationwide) and the different forms of payment accepted. A couple of recommendations: -Require ALL subscribers (free and paying) to provide their name (at least first name) and an ACTUAL, clear picture of a subscriber (no sunglasses, no large hats, hoodies, photographs of self taken in the dark with little to no lighting, ...). No obscured faces so buyers and sellers can clearly see who they are interacting with. Some individuals on offer up don’t have any name listed and just an emoji or other object for a picture. Who wants to interact with a nameless or faceless individual...shady. -Improve the functionality of the text box for item descriptions! When entering a description, it doesn’t appear that ‘hard returns’ provide spaces between blocks of text when the official post appears for viewers to review. However, when reviewing a posting BEFORE an ad is officially posted, blocks of text appear with spaces separating them as prepared by the user??? Posted posts appear more as jumbled, squished blocks of text that are unattractive to read. I tried typing out a post in the text box AND copying and pasting a pre-prepared post from MS Word but the same result occurred - text squished together in the final listing. Is there a way to remedy this??? Overall, to date, I would rate the app 4.5 stars..CAconsumerVersion: 3.28.0

UpdatesEdited review: The messaging is still glitchy with latest update, but is no longer the most annoying thing on the app, so in a sense congratulations I guess?? Since the latest update, the "Watching" section has changed to creating boards, I'm assuming to compete with Pinterest, which is completely unnecessary. In consequence, the coding got changed and now I have over 300 "saves" I have to delete in the "Quick Save" of things I saved over 2 years ago that have since been sold or unlisted. This wouldn't be as annoying if as soon as something was "unhearted" it didn't go back to the top of the list, which it now currently does. Whoever did the coding for this section obviously doesn't use it or doesn't care if it's clean with only available items or has an insane amount of downtime on their hands. Not sure why but a few days after an update it gets glitchy. For example, the last update was 5/9/17 and now I can't share an item. The messaging portion of the app needs help. Maybe start from scratch, I don't know, but it's always glitchy, recent update or not. It doesn't automatically load a new message especially when you're in that thread, you have to go out and go back in the thread. I get the cash register noise and I have to go to the messages page and slide down to refresh messages to get the new ones to come through. Especially annoying when you're trying to coordinate with a buyer/seller..ColorBumpkinVersion: 2.11.12

Bad experience with shipping and accepting payment in appI have loved using offer up for local sales. Meeting somebody and exchanging cash for an item that I no longer use has been fantastic. However, I recently sold a more pricey item that was easily shippable and decided to give that a try. Good news is; it sold very quickly. The app is very responsive to the buyer paying through the app. I did have to set up a deposit account for that to go through. The app gives you a shipping label and I packaged and took to the post office, all pretty simple. But this is where I got a little frustrated. It charges the seller $37. Which I saw the fee pop up and the buyer told me that that is billed to the buyer and he was willing to pay that to purchase the item. However that’s not how it works! That $37 was charged to me the seller. So I got $40 less for an item I sold using the offer up app. To say the least, I was not very happy about that. Then, that money doesn’t get deposited into your account quickly at all. So, not only was I charged an additional nearly $40 to sell on this app; getting my money has left me feeling a little sick in the stomach because it took so long to actually receive payment. I have been holding my breath that the exchange of one item that I had already shipped and said bye to; I would ever receive payment of. From start to finish…. It took 13 days to receive payment. That just doesn’t sit well with me. I will never accept payment through this app again! I will organize my own payment and ship myself or stick to selling locally! Seller Beware!!!!!!😡.1134kmjtalksVersion: 4.21.3

Shadow banned for paintball goodsOk so I used to use OfferUp to make some money on the side buying and trading paintball gear whether it be the paintball markers, masks, carbon fiber tanks, and what not not to mention gaming items and other things. So long story short after there policies changed about dangerous whatnot being sold it became hard to sell paintball gear so then I resorted to sell used and like new computers, cameras, and what not furniture too but for some reason no one replied to me nor any message I sent out to buy something and it didn’t go through so after about a month of figuring it out I figured out they shadow banned me and I’m like what the heck?? I don’t deserve to be banned. I didn’t even try to contact them because like everyone states that when your banned or shadow banned they won’t help you so it wasnt worth the effort so I’m taking my business of app usage elsewhere like 5 miles or letgo it’s sad because offerup had some good stuff here and there but they need to fix there freaking policies and servers and banning system because this is utter bull that they did this to me when I didn’t do no wrong I didn’t sell weapons, actual guns, or dangerous stuff so this is really messed up for me to get shadow banned possibly over paintball sporting goods and offerup FYI if your reading this paintball (guns) are not called guns they are called markers! Paintball markers! Read up on your history about paintball goods. because I know this is why I got shadow banned for sure and I did try to sell other stuff but y’all shadow banned me before I could even get the chance to sell other things ..... peace.Rcastorena73Version: 3.47.0

Review ratingThere are a lot of fake people. either they write " is it available", or " i am interested", BUT then after that they never respond. on a desktop or somewhere else is there a button that they might easily accidentally push? it gets annoying to have so many people inquire about your producr but then they never respond back. hard to say if they are fake people or what. it takes time away from your hands too. also is there any way in a phone or iphone to look up a person by their profile name for easier look up?it would be easier for buying too or selling lets say that person not familiar too much with offer up but they asked you to let them know if you have more items of what you sold them to let them know. and is there in settings to unblock people? once their blocked is there anyway to look them up of anyway of finding out who you've blocked. because then in the future you find a post they posted to sell but can't offer because we blocked them. yea maybe that one time theh said they were coming but never showed up so we blocked them, but then who knows maybe that person was real and not fake but had an emergency. so now has a post. wish there was a setting to see all the people you have blocked to unblock?.PhejvsbjkjxsdvVersion: 2.69.0

WORST APP TO SELL ONI started on OfferUp selling stuff about one month ago. I’ve been shipping out stuff people got my products and to this day I’ve still received absolutely no money from OfferUp. I’ve absolutely been totally disgusted with the fact that I ship out my product, the people get it it’s delivered I get emails from OfferUp saying it’s delivered and yet I still to this day have not had any money deposited into my account shows no transactions on my account no shipping transactions on my account which is all ridiculous then I get notices sometimes after a package has been delivered and I’ve got an email saying it was delivered but it shows it was canceled for some reason not the buyer and not the seller neither one of us have canceled the transaction but yet it says it was canceled after the person got my product ..I have sent 20-30 messages to customer support and I have gotten none no money no support no nothing worse app ever to sell anything on!! The least you could do offer up is let us know why we’re having an issue like this what needs to be done to get it fixed and how long it’s gonna take to get fixed and when I will get my money you have my customers money you have my money what’s up???? Baker, lisa.SucksiteVersion: 4.31.0

Great ResourceI have only been on the site for about a month and already I have made some good contacts. I have purchased the sleeper live seat of my dreams here and have received excellent advice about my flea problem with my cats. I also enjoy many of the discussions about current topics is interest such as the gun legislation in the Congress now, the school shootings and more local problems such as crime and ineffective police response. I felt isolated here in West Broward after moving from the ocean coast, but I have felt more connected by visiting this site often. I have recommended it to several friends in various areas here in South Florida and a few have joined. I think anyone who wants to feel more connected to their neighbors will enjoy the site. The only complaint I have is the annoying number of ads for services. One post is enough to gauge interest but we see multiple posts in one day. In a week it gets more than annoying. Sometimes I even close the site because I get sick of seeing these ads. I hope the people responsible for monitoring NextDoor will take measure to control the number of repeated posts by service providers. There is no doubt that they will lose some users if they do not..MirachilVersion: 4.32.2

Better than C***gslist, but the algorithm is aggressiveAt its core function of buying of and selling used things, the app is great. Since communication goes through the app there seem to be more user vetting so less creeps and sketchy communication than on CL. I haven’t used the pay-through-the-app function, but that seems like a nice feature if you’re worried about getting scammed, especially if you’re getting your purchase shipped to you rather than in person. However, the algorithm that this app uses to create your home “feed” is obnoxiously aggressive. Click on a random thing out of curiosity or mild interest and then 85% of your feed becomes that exact (or extremely similar) thing. There is also a frustrating amount of the tiles/listings that are paid ads or take you to an outside website. I get they have to pay their bills somehow, but it’s too much. Fortunately they are relatively easy to spot. The most annoying thing though is the notifications: similar to the aggressive algorithm, I’m still getting notifications in my inbox for “___ related items for you!” for stuff I searched for 6 months ago and am no longer interested in. (I already bought my kid a baseball glove 3 months ago, Thanks). And there seems to be no way to edit or delete your search related notifications. Seems like an easy fix, Offer Up!.J3540??Version: 4.38.0

One more tryI’m going to rate 3 stars cause I haven’t used it yet, I hope they improve it,cause last time it was real bad ,I been using this app for the longest, I use to post an item for sale and sell it in couple of days top, as the years pass the selling was getting harder , since they split it , the pay subscription gets more attention than the free one,the years I study this app, as the years pass the free app die basically you get kick to the corner, I check my views everyday in hot items and views were the same for a month that’s when I decide to build my own , and yes super successfull, but I like to post my products in a lot of places them hold on I sold something omg! Just came in ,well that was a great start , and I really think the app improves in a lot of ways, I’m not saying this because the sale , I been messing around w it and posting got super fast, it got more relax , before I used to stress everytime I was posting cause it was taking for ever,so far it’s good plus a sale while I’m writing the posting ? You can see improvement already so let’s sell so items ! Now let’s c the charges that’s another thing I’m worried about but I keep y’all posted I will update this review thank u but I recommend it , it has improved technically and costumer care are on point we been communicating and they respond real quick.UniquesellerVersion: 4.100.0

Good App, Bad Scammer ProblemI've made several sales using this app and for the most part it works great, I've never had a problem getting paid or anything like that. It's easy to list and use the messaging features, but more search parameters could be good. Also, the one time when I did have an issue with a transaction it was very difficult to find support contact info, and the email response took 3 days (the problem had resolved itself by then). Additionally, I noticed lately that there seems to be a significant bot/scammer problem happening. When I post new listings, I immediately get 2-3 replies from a profile that is clearly fake wanting me to contact them at a phone number that they provide. Would be unfortunate for someone to get scammed this way. I’ve been using this app for a while and it has worked well for me for both buying and selling. The option to meet locally or ship across the country is nice, and since merging with LetGo they have added a lot more specific areas to add detail when listing items. But, the one time when I did have an issue with a transaction it was very difficult to find support contact info, and the email response took 3 days (the problem had resolved itself by then). The one big drawback for me: There seems to a significant problem with bots/scammers targeting sellers on this app. Lately every listing I post I immediately get 2-3 replies from a profile that is clearly fake wanting me to contact them at a phone number that they provide. It used to be only when I had a listing with a popular brand name or something like that, but now it’s every time I post an item. Would be unfortunate for someone to get scammed this way..Colette1234Version: 4.0.35

Finally an App For Everyone!This is a great app for buying and selling. It is easy to use and a great tool for people from all walks of life. I use it everyday. I look around my house (especially my garage) and half of the Item came from OfferUp. And nothing looks second hand, the products listed are virtually always new or like-new. I have been a user for going on 8 years and I have yet to have a bad experience. That’s why I had to take the time to write this review today. And believe me I am telling my friends and family the same thing. Whether I am buying for myself, my friends/family, or my business I highly recommend this App. As for selling, this app has proven to be a life saver. When I’m low on cash I simply post a few more items or lower my asking price maybe 10% and Boom. Someone wants to meet and give me money for what I no longer want. And since most people are both buyers and sellers, I have personally witnessed mutual respect for both parties. I can’t stress enough how this app is useful in so many ways to everyone. I mean ask yourself… do you like cars, electronics, tools, clothes, toys, or MONEY. If you answered yes to any of those than do yourself a favor and download OfferUp right now!.Sammy SweeneyVersion: 4.21.2

ReviewI am a dedicated follower on this app. I mostly enjoy using it & on my regular account I have many deducted followers too. I have had ALOT of issues lately. Apparently someone reported my regular account I post under that I was “scamming” them, which is total nonsense. Unfortunately some customers or potential customers do this because they don’t get what they want etc. and this is 1 main issue I have which this app is that it blocks/bans the account without investigating whether the accusation is true. I had to contact this app 3 times since starting to fix my account. This last time which has been in the last few days, offer up has I guess reviewed my account which is Piece of the 🧩 with almost 900 followers and over 7 thousand sales, and they sent a email saying they “fixed it” which it looks like it is reinstated however we had to send two emails now because it isn’t fixed it still won’t let me log in for some reason. So I’m addressing offer up on this forum now so maybe it can be “completely fixed”. My husband posts as well so we are using his now which is this profile “William” but I would very much like to issue concerning pei e of the puzzle to be resolved & quickly. Thank you for your time..🧩 issueVersion: 4.19.0

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OfferUp Buy & Sell Marketplace Negative Reviews

App not worth it.This app has changed for the worse. One thing is if you click on Local and make a new search, it will change the location to Local + delivery. Second they want to force Notifications on you by showing you a pop up requesting to turn on notifications, and if you don’t accept you have to close the app, because there is no way to close that pop up. Third, Premium is advertised in the app as a bonus, to see items 30 minutes before other regular users. What a great way to decrease the viewing from potential buyers. If you search for an item, and click on any corresponding item in that search… you can expect to see that particular item category reappear over and over in your feed. Sometimes ads show the same advertisement over and over on the app while you scroll. Sometimes you search for an item, and your results will be from actual stores not located in the area you searched. They are brick and mortar stores which list there items in the app and clog up the app. Same for dealerships who list there cars for low prices and then the description lists a different price. This use to be a place where real people could sell and buy items and actually negotiate prices. Now you have real stores and dealerships over listing items and it’s the final price… and the meet up location is the store/dealership. The last issue is the amount of scammers in the app. You can report and report these accounts but they still remain. Don’t waste your time, use Craigslist or FB Marketplace.."AO"Version: 4.107.0

Customer service is down to a automatic replying program even when being sexually assaultedI had someone pretend to be interested in an item only to try to get me to meet them at a bar when I told them I was married and my husband would meet them for the sale they changed their mind and I asked why they said openly they were trying to get me alone in a dark place and when I said they would be reported they said they would just make another profile. When I notified offer up 3 times and even demanded a supervisor or real person I got the same auto reply even as a reply to my follow up to the auto reply, “we are sorry and can see when this happens as frustrating. We will open an investigation but you won’t be able to see the results we suggest blocking them”. So they say they will open an investigation but you won’t know what happens and to block them so you won’t know if they were removed. I also had a item I was selling that recently jumped in value and had a bunch of people call me derogatory names (not the small ones) when I sold it to the first person to pay. I reported. What did offer up reply? “We are sorry this can be frustrating we will open a report but you won’t be able to see the results. We suggest blocking them”. Serious you charge 13% for using the shipping service yet you earn nothing as there seems to not be a single human working there even when they e become the new sexual rapists Craigslist Btw they ask you to email them. They never reply.Wake up offer up!!!Version: 3.54.0

No contact information for customer supportI almost feel like I should give them one star but I’ve been able to do a couple of successful transactions on offer up hence the two stars. Been trying to send a message to customer support but it keeps directing me to their help page which just has a bunch of topics that are not specific. I don’t know if it’s because the app is poorly made that’s why it doesn’t have an option to send more pictures in the messaging page which forces you to send your phone number to a seller if you want more pictures of an item you are interested in. This is especially problematic and contradictory since offerup discourages members from exchanging phone numbers. But how can one get a more detailed description of an item? Or are we supposed to simply take the seller’s word about the product. I tried reaching customer service to make inquiries but it kept taking me back to the help page which like I said simply covers a bunch of topics and leaves no specific information on how to contact anyone one. The closest I got were links to Facebook, Twitter, Instagram and Pinterest. Some people like me are not on any of those platforms for personal reasons and I find it puzzling that offer up will rely on social media outlets to communicate about some sensitive matters with its consumers. I hope someone from offer up reads this and looks into the matter or better still contact me. This write up was a last resort to trying and reach out to someone from offer up.Sally KSVersion: 4.0.22

So many advertisements and targeted content.I’ve used Offerup for a couple years and have been very pleased with the selling aspect, however this last year or so has changed my opinion of the app enough to submit an updated review. I get notifications frequently from Offerup itself urging me to post more items, bump a listing, or update my preferences. It’s very annoying and turning of notifications only stops you from receiving message notifications, these keep coming through. Also you can no longer search for something without it completely ruining your browsing experience. The targeted advertising is atrocious. Search for a refrigerator? After you go back to regular browse there’s a half dozen ads per scroll regarding refrigerators and even when searching by most recent magically people are only selling refrigerators. It’s total trash. The app used to be about helping people sell their items, but they have recently sacrificed user experience for targeted ad’s and freemium services. **UPDATE** Now there are phantom notifications telling you someone has messaged you, recommended items, etc and even when you clear them from your notifications, the app icon has a notification badge that does not go away regardless if there is a notification or not. That means you won’t know if a notification is real unless you open the app and see, instead of, you know, giving you a notification when you have a message….TheRealChuckFinleyVersion: 4.11.0

Inactive SellersI had bought something with the buy now option, because it was a little late in the day to try to get an answer from the seller. i then find out that he posted the same item twice for different prices, in fear of losing the item to someone else, or being scammed. i tried getting into contact with him for two days, he would not answer. i contacted support about my concern and asked if the user was even still active and they told me yes, i asked when the posts were made vs when he was last active. his active time was 3 months ago. i asked if they would contact him on behalf of me and see if he would cancel the order or just cancel it themselves because i did not want to wait 6 days at the least to get my money back. its pretty obvious now, 6 days later, that he is not going to send the item yet they won’t cancel the order and repay me the amount. i’ve asked twice now to speak with someone who will be more help and this lady on support says she’ll transfer me but never does. she also makes no sense at times and its chat. like telling me that he was active but he hasn’t been active in 3 months. this lady is very irritating and will not respond to my direct questions, she instead sends me scripted responses that almost have nothing to do with my concerns, and she’s real, i told her i wanted to chat with her about this like humans not from a paper that is scripted and for a little bit she was more human like about it, but went straight back to it..Gaylien.kbVersion: 4.161.0

My offer up accountWhere can I start I recently started using offer up again to sell my belongings as I am currently in the process of moving everything was going fine all the way up until I actually sold one of my household items sectional sofa the following day looked in my email there OfferUp sent me saying that my account was removed or deactivated due to violation of its policies claiming that I was selling something illegal and he’s mentioned something about the fire stick which I was selling open boxed used the picture was of the con remote controller and extension adapter and the fire stick device itself I wrote a quick description of the type of fire stick it was which is a third generation and that was that at no point was I soliciting illegal stuff with this device or any other yet they were allegedly claiming it so they deactivated my account I went ahead and made another one to the same process confirmed my identity my email and my phone number you name it went through the whole process again of taking pictures of all of my household items that I put up for sale only for offer up to once again deactivate and remove my account without warning this is not right I have never gone through such a ridiculous thing in my life with any applications for some reason I felt decided to pick one with me so my advice to you is used better sources than this offer up app it’s trash and they pick and choose whatever they think is wrong and all the sudden everything you’ve worked for they just removed.El PetrasVersion: 4.21.3

Just not worth itI have two main problems with this app first being you have to sign up for this “truyou” thing and to do this you have to take a photo of your driver’s license among other things. This is the one that bugs me the most. I’m just not comfortable showing my ID to a camera it’s creepy. If you don’t show your ID the app is useless because you can’t contact anyone to make offers. I just think it’s slimy of OfferUp to not give you the option not to do this. My second problem with the app is some of the people on it. Some people just mark up there used crusty objects for what they paid for. Some people are actually looking to give you a good deal. It would be nice to see offerup have a pop up saying if it’s a good deal or not (or maybe a report button) that way your not getting ripped off. I also think they should have another pop up when Listing an item like “This might be to high of a price to set your used item”. Some people really think I’m going to pay full priced for there used crusty Xbox controller it’s honestly kind of funny. I do have some other problems with the app but there kinda silly like how you can’t send individual’s pictures of the item you want to sell. It’s like what’s on the listing is the only pictures you get. I don’t know i think it’s annoying you can send individuals more pictures if they request. The only reason I didn’t give the app one star is there are some people who are giving you a good deal but there hard to come buy and OfferUp could totally do better..Destery2259Version: 4.0.28

Too many ads, reports do nothing.Devs never describe what all their "updates" entail. I've made a long review a while back that was conveniently deleted. Lots of scammers within the app and they still hold their accounts, I got falsely reported and entirely hacked out of my account and staff refused to do anything about it. They use algorithm to blindly sway your interests in hopes you either buy something from the shipping option (which I turn off every app startup but it resets itself each time) or as a seller pay "sponsored" fees to promote the listing. There's ads every other square now when the app didn't use to be that way 5+ years ago in addition to a bottom bar ad. I turned off recommended notifications and still get them based off of what I searched up once years ago, this happens on every device and despite disabling it I still get harassed by them. I have to leave notifications on for when someone messages me interested in my items I'm selling, and they know this and don't care. An unnecessary phone number is required to the account when all personal contact information is private app-wide. You cannot contact OfferUp through any existing phone line either, regardless a phone number is simply not needed yet required to use the service, another data mining application. This app is just as bad as Postmark, Mercari and all other similar associated platforms. Don't waste your time and go back to Craigslist, it wasn't broke to begin with and they have their own official app now..CreateNicknameReviewVersion: 4.32.2

Terrible AppUpdate : this app is trash! Complete trash. Still bots and scammers galore and now they are banning accounts with the vague explanation of community guidelines. Stay away at all cost! I’ve been back on the app no more than 3 days and I’ve been banned. Lol. I wrote and email asking some questions about selling an item and that’s the first response I received back. Maybe I broke guidelines in the email? Who knows? Who cares at this point? Will never use this app again. Would rate -5 stars if I could. The app itself it's ok. 1.99 to bump an item is flat out crazy though. What if the item you're selling is $5? Lol. Bumps should be free everyday or every other day. Something reasonable. The purpose is for the consumer to post and sell. If the consumer starts to feel that their items are being drowned out then why not go somewhere else and post? I'm sure they're are a few of these apps out now. I'm no computer person but I get the feeling this app is flooded with spammers/bots. I will receive messages from three different people basically making the same offer to me. None of them respond back when messaged. Not sure how the posting works either. I can scroll down for maybe 2-3 seconds and I see the same items again. At first I thought I was mistaken but it happens everytime I sign on. I don't see my item listed when I scroll either. Overall the app does what it says it does. Hopefully it doesn't turn into another Craigslist. Seems they are on their way though..OnederlandVersion: 4.67.0

Not a 5-star app for buyersIf you’re an upper middle class woman who wants to sell things locally but is paranoid that Craigslist is dangerous, that the buyers will either kill you or Trojan-horse your email or social security number somehow, this app was clearly created for you. As a buyer, this app is terrible. The problematic behavior is now on the seller side. You inquire about an item and no one responds. This has happened to me with one item after another, and I’m asking specific details about the items, not using the generic insta-response “Is it still available?” There are items here that have been posted for *years*. Items that were posted in the last day or two where the seller doesn’t respond. Why are sellers ghosting people trying to give them money? In all seriousness, are the items posted fake? There’s no shortage of ads. The designers of this thing have got to regulate sellers somehow. Time limits on posts that have to be manually renewed. Seller accounts that, if they do not respond or mark their items as sold, are warned and then shut down. Even better, allow shoppers, not just buyers who have completed transactions, to rate sellers. The app seems to work OK functionally. I understand that to pay the bills they feel they have to place ads and sell your data. But this is a step down, not up from what’s already been available. I will be happy to use other alternatives, including older ones..CupofsugarborrowedVersion: 4.28.1

Really Liked LetGo; Having a hard time with the comboWe really enjoyed the LetGo app and sold many, many items during our 4 moves back in Michigan. We’re now in Arizona and have the ‘new’ OfferUp + LetGo app and use it fairly often but do not like it nearly as much as LetGo! First of all, the advertising is just absolutely overwhelming and distracting. I barely shop on here because the interface is just cluttered with things I have no interest in, clicked on ONE time by accident, or random new $h*t from Walmart (?!?). If I want to shop for new items sold by a big box a store, I will go to that store’s website, thanks! Secondly, it loads insanely slowly (and no, our internet connection is not the culprit). Also, Its ridiculous that in order to block unprofessional users that they haves to be “reported” first. I am not sure what the point of that is—the user is rude and unprofessional and I don’t want their messages—I don’t need to report them to a higher manger. It’s unfortunate too that I’ve sent so many (read:20-30) inquiries and just never hear back. Sure, maybe it is the area in that Arizona buyers may be more crass and less responsive, but I’d like to think not. I really wish the app would go back to a more streamlined interface and improve the load times. Stop showing me 36 pictures of tires when I accidentally clicked a tire 1 time. I don’t see us using this much in the future due to the hassles, except in situations where we *really* don’t want to donate an item to GoodWill..NohmsVersion: 4.0.28

Data mining app with limited functionalityIf you’re looking for a basic app that collects your data, and limited functionality, this is for you. Examples of things that don’t work well: 1) when you want to end a listing, you’re required to say who you sold it to, or that you sold it elsewhere. Sometimes I just don’t want to sell it. Should be an option to not provide them more data. Furthermore you have to separately archive the item - seems like it should be done automatically or have the option to archive more than 1 at a time, as a basic function. 2) when there’s a rude user messaging you, and you report them, it goes into the ether. They can’t tell you how it’s resolved. You’d think they can look into the problem and let you know how they handled the issue. Seems like a basic courtesy. 3) you can’t turn off notifications for their “helpful” suggestions. I want notifications of other users who are messaging me, not “suggested” promotional items from OfferUp. When I escalated this issue, the response was to turn off all my notifications, which turns off notifications from other users too. When I pushed back saying there should be an option to stop those “helpful suggestions” notifications, they kept reiterating that the app isn’t designed that way. Again seems like they do not care about the end user experience and simply want to funnel you into basic pathways so they can collect as much data collection as possible..Yes me 123!Version: 4.53.0

Worse selling site since upgradeWas an excellent selling site. It was! No more! They took over Let go and has issues. Then about month ago they tried to upgrade the site. I said tried. For no reason you are logged out of the site even when you’re on the site. You will post something and think it’s available for viewing but you’re the only one who can see the listing. Now I have to post then sign out look up the listing and seeing it is available for viewing. Usually I have to post 3,4,5 times before it shows up for viewing. I change one little word so I can track which one shows up. Couple days ago I found out everything I had posted was wiped out from viewing. Only I could see the listings. I only found out because a returning customer asked where everything went. After reposting several listings I was suddenly logged out again. When I logged back on everything I just posted was gone. Again nothing could be view. Couple hours later listings could be viewed. It was everything that was posted prior to the letgo takeover. Some listings were removed weeks ago they were back. Listings that were sold and removed were back and listed as available. I could write and write for hours about the issues with this site. Furthermore There is no way to contact a human only through email and usually you get a lame apology and no useful information and that takes days for that lousy response. If you have stuff to sell use a different site even if it costs more..So-so reviewVersion: 4.0.22

This app has gone to crap!Update: I didn’t think the app could get worse but it has. This time directly attributed to the app management team rather than the users like i stated in my original post. They decided to add add to the app. I mean the worst kind of ads. The app already had tons of ads in your messages, at the bottom of the search, a bunch of fake ad listings that took you to the internet, but for whatever reason, they now added ads double ads that pop up on your screen after viewing an item. You close one and then you have to wait on an other ads timer before you can return to your search query, I am deleting this app definitively this time. Original: When it launched and up until 3 maybe 4 years ago it was flawless, it was mostly if not all user to user selling. I’m not sure when but OfferUp has now been riddled with stores flooding the listings with thousands of their inventory so whenever you search something now, you go through pages and pages of stores inventory’s selling at premiums offering fake credit that ach draws from your account weekly bi weekly or even monthly, the catch? Paying monthly you pay double the price, weekly 1.3 and bi weekly 1.6 the price. I’ve never done it but I spoke to a few of them about their financing options. So if you are trying to get an item at a budget price from another seller, it will take about 10 to 20 times longer just scouring the pages of filth from these stores.Hozer949Version: 4.78.0

Worst app for sellingI sold an item through this app with no problems. But when I tried to sell my tv (just a regular old boring tv) they removed my post for violating “intangible items” policies. I read all of the articles on their policies and guidelines, and found absolutely nothing that I could have violated. I also couldn’t find any specific information about what is considered a violation or why my listing was specifically removed. I reposted it so many times with different (improved) pictures, slightly different description, etc. I’m a very thorough person with attention to detail so I did ensure that I met all guidelines, used good photos, included adequate descriptions, etc. And I was selling a tangible item that would be picked up immediately upon purchase. At one point, I had multiple people willing to buy the tv and then they took down the listing and all the conversations. So I simply can’t sell this item at all with no explanation and no way to contact customer service. Super frustrating. I’m deleting the app because of this. It’s simply not worth it when your posts are just deleted for no reason at any point in time. Sellers beware: if you use this app, save all your listings in your notes app and contact your buyers immediately on some other platform (like discord) because if your listing is removed, there is literally no way to contact your buyers again. Or just be smart and use an actually functional buying/selling app..CormbyVersion: 4.61.1

I loved the app but…I loved this app and appreciated how the developers has created this app. There’s so much interesting and exciting stuffs to buy for good deals. However my experience with the sellers is otherwise unpleasant. There’s many experiences that I find it unappreciative and I understand there is a lot of odd people out there to work with. For example, I saw the new item and made an offer, the seller did respond but with very strange and ominous message which I immediately find it to be suspicious. I told that seller I decided to not proceed ahead with the deal due to uncomfortable of that message. I was blunt about this to the seller then that person sent me horrendous messages. I ignored that person the right away. Also when I made an offer, the sellers are obliged to let users know about their offers already sold or take down the posts. I’m sick and tired of seeing so many similar vehicles sellers posted even after they claimed they sold it. I told this girl in Worcester after she posted white Impala on offer up after she told me she has already sold it then few weeks later, posted the exact same car. I made an offer with suspicious and she claimed it’s sold ‘again’. I told her about the same thing weeks before, she said she never do such a thing like that. This is the problem. The “sellers” like her should be banned from offer up for gaming around with the users. It’s not cool. I will change the rating when it’s being improved..AeroJohnnyVersion: 4.12.0

Let Go of Let-GoSure, I’ll rate the app, since your automated system asked. Frankly it pretty well is 1/2 as good as it used to be. Since merging w let go it obviously observed a bunch of undesirable “let go” traits. The biggest one that irritates me is the way the posts are displayed in the feed. The old OfferUp search and layout was pleasing to the eye and aesthetically pleasing to the eye. Even worse now the app changes the pictures for the listings by cropping the images so you can’t even make out exactly what is being posted for sale. AND to make this issue a problem even further is that once you click on a listing to see what it is the image is cropped even more. What good does it do to take clear close-up images for our listings if the app is going to pear the image down so buyers won’t even click on our listings cause they can’t tell what the product even is. I have screen shots I’m willing to show and discuss further if anyone were to care and contact me regarding this issue which will surely eventually drive users away if a decline hasn’t already been noticed. We’ll, or rather you’ll see I guess. The other gripe I have is of how painstaking it is to edit our favorites lists/boards. Can you please make that way less annoying. I have enjoyed OfferUp for years, I would like to keep enjoying using it. Please revert back to your old ways and let go of all things Let Go..Super Raver LREVersion: 4.5.0

BAN THE BOTS!I love this app but ever since COVID19 changed a lot of this for us, this app has just been full of scammers even more so now than ever. This is in regards mainly to the Nintendo Switch & the Switch Lite. More than half of the people on the app who are posting listing for either of the products are CLEARLY scammers because 1) if you ask to meet up to test the product, they either get defensive and say no because of the virus (which is understandable but I’m not gonna buy something if I can’t test it out first) or they just stop replying entirely 2) there are people who are offering shipping and again I don’t feel comfortable getting something shipped if I can’t test it out to see if it actually works which leads me to say that in regards to those who want to ship it, they ask you to either leave between a $25-$50 deposit and they don’t want to go through the OfferUp app to do so with the shipping instead they want you to send them a payment through CashApp or Venmo 3) people posting are consistently reusing the same pictures and post on the listing their phone number for you to contact them instead of doing it from the app cause they’re “getting too many notifications that it’s making their phone freeze.” I’m smart enough to realize right off the bat that these are all scammers but you have people that are using the app who don’t realize that! Unless you guys fix up your software where you guys can weed out through all the fake bots that keep on posting these listings, you have officially lost a seller..RucabrujaVersion: 3.56

It was a good app…but then came all the ads. Ads everywhere!This app is the best by far to buy and sell. When I first got this app, it was just you chatting with actual owners of used items. However, the feed is now flooded with stores selling their products on the app. That’s not a bad thing of course, but if you’re like me seeking for actual owners willing to sell a particular item cheaper than these businesses, searching and finding such item becomes very difficult because all you see are stores selling the same item because they upload so much of that same item. It would be great if I can toggle between seeing items by businesses or individuals or both. Update: This problem still persists and is even worse. Went to search for an iPhone model and all I could see were almost same pictures on almost every post from the same user handful of users. These businesses spam the results to where it’s difficult to find others. It’s very aggravating. At least they shouldn’t be allowed to upload so many of the same item - it’s spamming. My suggest like before, there should be some form of identifier which shows that a user is business with an actual brick and mortar store. And there should be a way to toggle between the results from these stores or regular people or both. They’ve been a lot of other changes that have been made that not beneficial to us as users. However, this is all I care about the most.Let's Review the ReviewersVersion: 2025.28.0

My location also ScammersI live in a rural area and the location it shows is not correct. The main reason I wrote this review is because since I'm in a rural area and all there happens to show on my feed for this so called "selling" app is fake people who don't even live around my area. They also decided to put their fake phone number on the selling item and want you to message them on that. I was hoping to find some people around my area actually selling stuff on here, but sadly I haven't found one real person on this app. Forget the one star it doesn't deserve stars for the fakeness this portrays Edit: I had to put in my input about selling on this app. Now I never thought I was going to use this app to sell something but I did and I shouldn't have. Now I have experienced selling stuff on other apps and this one is plain stupid. I don't know who the genius behind this app thought it was a good idea to make it where if you add a debit card the funds are not available for 5 business days. Now this app decides you have to have the money in your account for their app. Now all this does is create a more annoying problem and that's waiting for your money to hit your debit card or bank account. It's already frustrating enough that they hold your money on the app instead of automatically transferring to your debit card. I don't recommend selling on this app nor am I EVER selling on this app again. Does not deserve a star.Retrogamer7453Version: 4.24.2

OfferUp Inc. BAD BUSINESSABSOLUTELY POSITIVELY THE WORST CUSTOMER SERVICE ON THE PLANET ✔️ The actual platform for buying / selling is ok but Facebook Marketplace is way more active and useful. I had been using OfferUp for multiple years and had 30+ five star reviews on my profile until they disabled my account for an “unknown violation.” I sent multiple emails (since they don’t offer any live phone support) asking for help and clarification to which I only received the same automated response or even no response at all. Honestly, if they’re deleting good high quality active sellers like me who have nothing but 100% positive feedback ratings on pretty much every selling platform available than it’s only a matter of time before they’re completely irrelevant. Besides, there app is completely inundated with forced viewing ads now which is extremely annoying and distasteful. If you want to use it, be my guest but having been selling semi-professionally for 10+ years, there are a lot of better options available. The app will work ok until you have a problem (and you will have a problem eventually) then they’ll ghost you because they haven’t invested any of that revenue from all the ads they’re forcing you to watch into providing quality customer service which shouldn’t always come first from any type of business. Lastly, this is the first review I’ve ever taken the time to write, that’s how bad of a business OfferUp Inc. is… Not Trustworthy.GT_CoryVersion: 4.88.0

Terrible ApplicationI’ve used this app for quite a while. It’s my last ditch effort to find used and stolen items I cannot find on Craigslist. There is indeed a user rating system, but it’s worthless. And there is no time limit on postings. I often find posts which are 5-8 years old. Responses are difficult to receive as many tweekers post stuff and then they disappear. Most likely because the seller is in jail. The communication skills of most users are slim to none. If you don’t enable notifications, you will receive messages while browsing which you cannot close unless you close the app and restart it. When you report a user for anything, you get a worthless canned response. Recently, the app makes you watch ads after closing a post you reviewed and you must watch it to continue browsing. Like on Twitter, most of the users are inactive and administrators have no interest in differentiating between current and active accounts. Also, they constantly remind you to not coordinate a sale or purchase outside of the app under the auspices of safety. They constantly warn you how unsafe it is to use phone numbers and PayPal. It’s really just fear-mongering in order for them to make more money. I’m sure I left something out. I encourage users to hold the administrators accountable. Try it out, leave negative feedback, and hopefully they will get the message and change some things. In my my experience, they will not..P1098Version: 4.75.0

Attention SellersI’m gunna make this short cause this company has wasted enough of my time and countless of other people have reported my same issue with them. I sell items online full time and make ends meet doing so. I randomly got logged off the app and in attempting to log in I was given a prompt saying my account had been deleted due to a violation of community guidelines. Let me just iterate that I’m extremely kind and professional in my dealings and only sold low risk items (no chance of selling items that would be federally prohibited). There was no option available to dispute this decision they made. I reached out via email multiple times over the course of MONTHS, only to receive no response what so ever. I decided to own my losses and just make a new account. I went for 2 months where for some reason my posts were now receiving no views, messages would show delivered but we’re not going through, whether trying to sell or buy. I got fed up enough to look at other peoples experiences with this app and it turns out tons of people have been through this exact situation with OfferUp. This company doesn’t care about its customer retention, and will ignore your emails about anything having to do with disputing them deleting your account, regardless of how much business you’ve done with them. I warn anyone looking to build a business with this platform to look towards a more reliable company as this is not it. I hope they have a change of heart in how they value people who sell on this app because it wouldn’t exist without them..CapAnsonVersion: 4.54.0

DON’T GET SCAMMED!OfferUp is willfully allowing scams to be promoted on their platform. These scams can be found listed in every category, but mostly the cars and trucks category. The scams say something along the lines of “2008 Toyota Tundra AWDWheels Perfect conditions.” These degenerate scammers then try to take communications outside of OfferUp by listing their email in the description and saying it only costs $1000. What a steal! Poor innocent seniors and adults as well are being cheated out of their money because OfferUp provides a platform for these scammers to flourish in, without doing anything to remove their items. A good recommendation would be that you can only list a car for sale if you become a TruYou member. That would eliminate a lot of scammers easily. I do not support OfferUp because they could care less about these evil people trying to lure innocent buyers into thinking they are getting a good deal, but then ghost them, and there is no way to get your money back. It’s pretty much guaranteed that if a deal seems too good to be true, it is! Check the sellers page for what they have for sale, and you will most likely see 60-80 listings for the same exact item, just listed all over America so they can attract innocent victims nationwide. OfferUp is letting this happen. With no way to punish the scammers or track them, it’s not worth supporting. I opened the app and was greeted by almost 20 different scams just on the home page. This is a crap app..P i K k a CC HuVersion: 4.3.0

Absolutely no improvement last ratingYou can go pick up something and nobody's there. It's the wrong address. It's people on here just messing around. There is no way that they check to make sure it's a real person you can get scammed. Go look for vehicles that you find at ridiculous prices there's thousands of them that are just scams They actually made things worse for example every time I go onto the site I have to tell it (pick up only )and (within 10 miles). It always goes back to having stuff delivered. I’m not putting any money in here to have something delivered. Another absolutely ridiculous thing is that there are listings in there for stuff that’s two years old. People never reply because they don’t even use the app anymore they just left their listing. They need to put a time limit on a listing so it disappears automatically. Also I’ve run into quite a few lowlifes that have you drive out to a nonexistent or wrong address. And there is always someone selling a $10,000 vehicle for $1000 and that is some kind of scam. It’s totally a pain to try to block somebody or report somebody. But that’s what you have to put up with if you don’t want to pay ridiculous seller fees from eBay. Two years later. I deleted the app for the second time. It just keeps getting worse. Now ads pop up in front of you all the time. Does ebay own this there's all kinds of. Auctions on the site..Krayz1234Version: 4.158.0

Poor customer support.I reported many suspicious postings, cars in particular, and all the responses I got from customer support were generic, ready written texts. No action was taken since the suspicious posts continued. I'm looking to get an inexpensive car for my daughter and I keep coming across the same car under different posters in different locations. When I ask the seller for more info I get a response asking for my email address. I reported all of this with no action taken. It seems OfferUp doesn't care about the safety of its members. After a full month now nothing has changed. I keep reporting suspicious posters and keep getting this generic, auto response same wording responses from OfferUp. It is very easy to see these suspicious posts, the ones for selling cars with ridiculous asking prices in particular and the ones which ask for your email address. Even after flagging the suspicious posts, and you don't have to be a rocket scientist in order to see them, nothing is done! Another month went by and unfortunately nothing has changed. The malicious, suspicious posts continue. I report some of them but these posts continue under different "sellers". It is beyond me to understand why offerup doesn't delete these posts as soon as they appear. It is so obvious to recognize these suspicious posts. Anybody who's looking for a car beware!!!.GfdibrsVersion: 4.13.0

Used to be great.I’m writing because I’m so disappointed after they changed the format to only show you stuff you have clicked on and not what each individual is offering at the time they post it. As a result I only get to see a small fraction of items and not everything available for sale like you would get to see on Craig’s List for example. Often times I’ll click on something because I can’t see it clearly and I’m curious what it is. Then it turns out to be something dumb like golf clubs and I don’t golf. But with their new algorithm they show me a bunch of different golf clubs for sale. The worst part about this is they repeat the list of items you have already looked at every hundred or so items. I can only browse for 10 minutes then it goes to the top of the list of items I already viewed some items change if I click on stuff because they shove those similar items down your throat after clicking on something but that’s when I put my phone down. I used to hang out looking at random stuff people were selling for hours. I found it very interesting and entertaining. I’ve bought and sold over a hundred items on this app. I wish they would go back to the old way. I liked looking at random stuff and I sometimes found something I forgot I needed but anymore it’s so limited and restrictive I feel like moving on to a different app just out of frustration and boredom..TihottieVersion: 3.52.0

OfferUp no moreUpdate 9/4/23: account removed due to posting prohibited items, curtain rod, lamp, etc. I sent an email asking why my listings were automatically removed before even posting and they closed the account. I’ve heard many ppl having this same issue. I’ve contacted support every time so I have nothing to hide. Yet they let businesses spam the page with multiple fake accounts. Unless you buy to promote I guess they don't want you posting. Used OfferUp 7 yrs, I’ve placed a lot of free items that maybe someone can use, if not they would go in the trash… good items, I just no longer have use for them. Never had an issue until now, my post keeps getting flagged for a tension curtain rod, it says it’s against the guidelines and not to use internet photos. These are my photos taken in my home, I bought the thing and am trying to see if anyone can use it, FREE of course, it says must have product available and photo of actual product available, it is the product I only have 1 to give away. So they let the app get taken over by businesses with multiple accounts spamming the page that legit people their posts don’t even show up. Contacting support has been useless they send a standard email with a whole list of reasons your post might have gone against policy. Are curtain tension rods to hang a laundry curtain illegal now?? It served me well and wanted to see if someone can use. Time to go elsewhere.GzmonikkiVersion: 4.94.0

What a jokeThis company banned my account. They say I broke their terms and services numerous times. What did I do? I have no clue. I post just like anyone else and don’t do anything to upset people. If anything I have been harassed numerous times on this app. This is also the second time I have been contacted about breaking terms. The first time I lost my info to my offerup account and the email to recover it. So I created a new account. They came after me for two accounts. I explained it and they deleted the old account. When I ask the offerup support they only tell me my account has been removed and banned. When I ask for what I get the same automated response that says I have been banned for violating the terms and my account has been removed. No specifics nothing. A friend had the same thing happen and he tried to talk with them and they did the same thing. No information on what was done wrong, just sending the terms and lawyer talk about what you can and cannot do. Here is the joke. I have seen numerous people breaking the terms for years and years. One account is for a local furniture store. They post everything in their store a duplicate posts without removing. Duplicate posts of the same item is a violation of the terms. Their account disappears and then one month later it’s back. Meanwhile I’m doing my best to follow the rules and I get banned..KamarhiVersion: 4.59.0

Can’t trust people.I have to be completely honest I only use offer up to make quick cash I have something in my house I decided I don’t care for anymore I try to sell to make quick cash. The people on this app make it very frustrating and impossible to even want to sell. The people on this app are so unreliable you can’t count on them for anything at all. I post one item I get 17 people messaging me asking if it’s still available and I reply saying yes it is then they never reply after that as if I didn’t just see them read me say yes it is as soon as I sent the message. 17 hours go by with them keeping me on read I know at this point they’re either trolling me or ghosting me. So I come at them and tell them hey if you’re going to offer than reply to your messages or don’t use this app at all because all you do is waste everyone’s time. Now I get a reply from them they’re coming at me like I just frighten them with a knife saying nonsense and then saying I was going to buy it but never mind. If you were going to buy it then you wouldn’t leave me on read for two days plan childish. Most of the people buying on this app or super cheap they don’t have money for anything so it’s very impossible if you’re trying to sell a device or something worth money on OfferUp because people will just rip you off. You’re selling a laptop for $180 even let them know in the description your firm on the price cheap scum bags still ask if you can sell it to them for $50. If you don’t have the money stop trying to buy stuff you can’t afford..EliasKing2020Version: 4.3.0

Beware of Promotional Fees w/GlitchesI’ve been using OfferUp for many years, e.g. paying for their promotional services for some of my for sale items. Recently, for the first and only time, I’ve had a technical issue where their app would not promote the 7 products I paid $7.99 for a 3-day promotion. I emailed CS, they gave me some recommendations but nothing worked. I even requested for the paid promotion to be modified so something will be promoted that weekend. My plan was to wait to the following peak weekend and try again. I even asked CS could the credit be transferred, they told me No. Although the promotion was showing on their end, it was not on my end or when customers viewed the items for sale. By the end of Day2 and services were not rendered, I just wanted a refund. They were clear I still had to pay for the service although it was never promoted. Instead of recognizing there was a technical issue with their app, I didn’t want the money back, I just wanted the unused service moved to after the glitch was fixed, would’ve been a win-win situation. Now I have to take more time to contact my bank, open a claim when they could’ve just fixed the issue on their end. I will still use your services, but not sure of the promotion fees. I waited over a week to file a claim and 2-weeks to write a review. I was really hoping CS resolved it. Very disappointing they wouldn’t assist me further..Yvette from AZVersion: 4.113.0

TerribleThey ban you for any little reason, even if you are not at fault. They said I broke rule guidelines and just deactivated my account. There was a girl who purchased and was having issues on her end so they had to review every item she tried to purchase from me by offer up team. They accepted most and rejected one and after the rejection I was blocked from entering my account. Offer up kept sending me emails to deliver package when I couldn’t even print labels for the recent sales. The girl messaged me a while back if I could give her a good deal if she bought all of them in a bundle and I said sure. Didn’t get a response for a week, one of them sold so I removed the bundled listing. The ones that didn’t sell I left them as single items and she came back saying sorry she took forever to respond. She made the purchases and had to be reviewed each time and every single item. I quite didn’t understand why they had to review them. She kept messaging me if I had sent her packages yet and when I was about to respond she said nvm she received message I had already done so it was prior to the ban. The ones I couldn’t deliver were the last 3 sold items that she tried to purchase was only able to send her the first 3 that got approved by offer up. Yet I was banned for harassing the buyer and broke offer up guidelines. It was a total of 6 items she was going to buy from me and was only successful to deliver 3 and when she tried to get 3 other items I was banned. I tried messaging them but it kept sending me the automated messages no way to contact and actual person..GamerChick92Version: 4.87.0

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