Mac|Life Magazine Customer Service

Mac|Life Magazine Positive Reviews

Makes useful Mac info aliveMacLife is one of my first magazine (apps?) experiences within Newsstand. It's working well generally. I response time is good. New issue load time is long - not something to do just before leaving the house or a Starbucks. In-magazine navigation is intuitive for the most part, with helpful cues (and the initial help screen is handy), but sometimes there is a sense of too many different ways to reveal another page or section. Maybe I need to get some practice! In the end I can read the content, share it and that's most important. I will add that going back after a break to an open mag can be frustrating with having to start in the library screen and wait a long time for the mag to open- fortunately on the page you were in. Make the app smarter and snappier!.WalterCeebeeVersion: 4.9.4

Looks (AND WORKS) FANTASTICALLY On My iPad ProMacLife was the one magazine I would still buy in print form in the grocery store, as I really like the content and look. But, for less than the cost of two print issues (which is still true, I think), I can get an entire year. And, with the Retina display on the large iPad Pro, it seems to actually look BETTER than the print version. And, of course, there’s also all the capabilities that come with an “active” publication (like links and such). Plus: I have ABSOLUTELY NO CLUE as to where all these other reviewers are getting these problems! They must be using a different app or something! ;) Seriously, though, I’ve actually NEVER had a problem with the app itself, or with the purchasing of issues! Plus, I’ve just turned 60 years old, with my brain and memory getting worse and worse, and I’ve been able to read issue after issue with (LITERALLY) ZERO problems. So, this app is ABSOLUTELY AND VERY HIGHLY RECOMMENDED!.AppPERFORMANCEVersion: 4.9.4

Content, great. Delivery, meh.I have enjoyed the content of this magazine since it was MacAddict and print only. The content has in fact improved tremendously in the last year. However, the digital delivery system has been wonky from the start. Issues download very slowly (in contrast, Consumer Reports downloads in a blink). Now, despite having a subscription, it doesn’t show me as a subscriber (it does in iTunes), won’t restore purchases / download my magazines of which I now have none because FAQs recommended deleting and reinstalling the app. Of course, Support is very hard to get a hold of because there isn’t a fast lane for the technically savvy. Answer TBD.....PractigalVersion: 5.2.3

Problem with iPad OSApp screen shot doesn’t fit the screen properly(is shifted to the right, partially off screen), have to scroll to to right to see the whole page and would be nice to have landscape mode as well..JanzRVersion: 5.2.3

Content good but hard to viewI enjoy the content of the magazine but wish I could view it full screen and would be even better if it allowed landscape view. Portrait mode used to be full screen but now has a large black border making it smaller and harder to read. Please make it more user friendly and allow us to enlarge the picture, print and ability to view in portrait mode. You might sell more prescriptions if you made your digital subscription easier to read by those of us over 40..Rusty629Version: 6.0.6

I love this magazine but very much dislike their technical supportI have been a lifelong subscriber of MacLife and love the magazine. However, I purchased an issue a bit back and have subsequently upgraded my phone to the new X! All of my issues have loaded back onto my account except the one (mentioned before) that I really need right now. I have emailed the “support” folks, several times, hoping that they could help and haven’t gotten any answers back. I’d say get the app, just hopefully don’t lose any of your purchases as their support staff are nonexistent. Hopefully they don’t cease production as good luck finding anyone who cares!.PbrothhaVersion: 4.9.4

Good content, but lackluster iPhone appHad this app on the iPad and it was literally a work of art. Was forced to use the iPhone version after the iPad died, and it doesn’t even feel like it could be from the same company. Not only is the experience subpar from the iPad app, but it’s not even formatted for the iPhone X after a year of being out!.JerDHumpVersion: 5.2.3

Sometimes good, other times not so much.....I love the MacLife content, but sometimes I need page numbers from the magazine and can't find them. Also, I paid for a subscription and don't really like the prompts to purchase other magazine subscriptions. I expect that from a free app, not one I already pay for..Crystal3Version: 4.9.4

Mac lifeI enjoy Mac life always learn something new and kept up to date on new items. I really like the Mac Pro tips on taking advantage of all the automation I can do with the tasks.Wr1426Version: 6.3

Informative and conciseI find the articles in MacLife to be very informative, concise, and well written. When I was moving from the PC world to Apple MacLife was, and still is, a great resource for information. I love the iPad version. This app is well worth the price..Original T- manVersion: 5.2.3

Mac Life / for Mac Computer DesktopThis is pretty good but I gave this application a 4-Star only because it’s not made for my Mac Desktop computer which I really wanted!.Trick Water SkierVersion: 6.0.6

Digital only nowI love the publication but am admittedly not happy with the new digital only format. Maybe I’ll get used to it but we will see..BradQWVersion: 6.4

Great ContentI love this magazine. It offers timely practical content which enables me to maximize my use of all my apple products..CA WendyVersion: 5.2.3

Mac | Life App is a great program for reading monthly issues on-the-go.👍Super Application for reading monthly Mac | Life Magazine on the go.👍.DukeArgyllVersion: 6.0.6

The perfect Apple resourceI just love this magazine, is always something to learn in every issue.RoxxmarinoVersion: 4.9.4

ViewingGreat magazine but it is hard to read with the viewer on an iPhone. It would be better if it could be viewed on PC and Mac computers easier.MickeyRippVersion: 6.0.6

NO printing of an articleI like your content and that I can read it on line. Do not like that I cannot print an article from time to time and that it is not accessible from my iMac..ArinielloVersion: 5.6.2

Best magazine appTrue transition from the printed page. Easy to read fonts. Superb navigation. Remembers where I was in a magazine..Exttex123Version: 4.9.4

My Mac LifeIt gives me all the info I need. All Mac users should have it.Billford142Version: 5.6.2

My favorite Mac magazineClear, helpful, direct, informative..BGM4Version: 6.4

Getting better...This digital magazine is gradually improving..Dr David WVersion: 4.9.4

It's ok but not user friendlyI wish Future plc. would make this app on the iPad a bit more user friendly. The interface is too complicated. Hope they will make it look cleaner on the next update..HomeAwayVersion: 4.9.4

0.99$ or 1.99$ for subscription?It's advertised for 0.99 per month but when I go to subscribe in app it says 1.99$ purchase..Shane-ZVersion: 1.0

Good ContentThis magazine has good content, I've enjoyed it. Haven't encountered any bugs so far..Ocean GrayVersion: 2.1

Good but lots of room for improvementGood first try but I wish this was as good implementation as Wired or Popular Mechanics. You can't click on individual stories in the table of contents and be taken there or click on ads or web links and be taken there. Also this is just a barebones presentation of the magazine. No video clips, interactive diagrams or anything new to the static magazine. Lastly but definitely most importantly the text requires the user to zoom in and out of the articles in order to read clearly. Larger text or a clearer presentation would be great..WittyDaveVersion: 1.0

WowI have a subscription to this magazine, now its far more convenient and easy to read.PlanetearthgreenVersion: 1.0

Awesome!It's Mac|Life and it's 99 cents an issue for a subscription, what is not to love about that?! I love it!.SCoutts1Version: 1.0

Okayyyy.... For priceFor the price of a one year subscription, it's okay. It's definitely in need of polishing, as the magazine feels like it was literally scanned as a PDF file and sold to you. Text is hard to read when you pull up the page, requiring a lot of zooming in and out to see what's going on. However, for those on the go, taking a magazine isn't so easy, so this is a workable solution. Works fine on ipad2,2; ipad2,3; if you've used the maxim+ magazine app, the publishers here could really take some pointers from them - totally different ball game Edit: I gave it 5 stars instead of 3, realizing that the magazine works in both landscape and portrait, which is unique, as this is the first magazine I've come across that could do that (I didn't realize I was reading landscape until I set my iPad down, haha).Sushisamurai!Version: 2.2.5

Mac LifeI have had no problems with the app. I like to keep up with all things Apple/Mac, and they offer a variety of information pertaining to personal computing. The price is right, cheaper than buying a magazine in the store..Don7msVersion: 4.2.1

Runs well. Good content for my interestsRuns well. Good content for my interests.RedWheatBeerVersion: 4.9.1

Great Magazine!Love this magazine! Used to buy the paper version, but I love the online version. Great read and well written articles. Keep up the good work!.JBishop01Version: 4.6

Great Magasine!Very informative. Easy reading. Current.B.TechyVersion: 3.8.1

Very good magazine for anyone interested in Apple.Good variety of topics, well written and informative..AGM, CanadaVersion: 4.2.1

Like always goodGood like its always been, but like most magazine way too much ads.Kevin LabrancheVersion: 3.8.301

Great appA very informative magazine I look forward to it and have had no problems..McStanfieldVersion: 3.8.1

Sleek page layoutHelpful reviews!.WhichnicknameisntakenVersion: 3.8.1

Excellent source of informationI have subscribed to MacLife for a couple of years now. I always look forward to the new issues because there are always practical "how to" articles that help us to learn new techniques or make our computing environment safer..Eldon from LondonVersion: 3.8.1

Needs helpLove the magazine but some issues cause the app to crash on iPad and iPhone..David_KayVersion: 3.8.1

Good, but needs updating and fixesThe iPad version is fantastic, but iPhone version REALLY needs to be updated for the 6 plus, and there is waaaay too much crashing. Great magazine, but they really need to up their game with the app..CN7757Version: 3.8.1

Nice han?So this is a good magazine if you are trying to find the newest apple product which is I phone 6 the iPod touch 6 genaration is not out but I have the 5 genaration.Coolio dadioVersion: 3.8.1

Great magazine but app crashesLove your magazine but the app has become very unstable with the iOS 8 update. Crashes when opening the current issue. Hard reset temporarily fixes the problem but it always returns. Please fix ASAP. Thanks..SDMontrealVersion: 3.8.1

Nice!Good articles, price is not outrageous..Howardgr1Version: 3.8.1

Great format and great informationLook forward to every issue. The interactive format is amazing, and I love reading about the latest tech news. Great price also..App1eFanB0YVersion: 3.8.1

Great Information!I'm brand new to the Apple scene as I just got myself a iPad mini and I have been looking for tips and articles for the best apps and ways to make this my iPad and to help me in some way just as functional as a laptop without spending a whole lot of money. The current release of iPad for business was just the help I was looking for, they gave me some of the best tips and how to information that the reviews gave made a big difference of which app to use instead of guessing and the the price of the digital edition (5.99) awesome, was another big reason to switch from the news stand edition (13.99). The layout of the magazines are easy to use and very creative for the limited space it has to display it's content on. This app runs very smoothly and does not do anything at all to warrant any complaints and its layout is very easy to navigate my way through..'Ferris' BuhlerVersion: 3.8.1

MarconiGreat app look forward to monthly report. Informative and appropriate articles..TabennorVersion: 3.8.1

Great formatSaves on paper, that's for sure. Hope that someone is working on some compression, each issue is quite hefty. My 32 gig Air gets choked quite often..MoulanderVersion: 3.8.1

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Mac|Life Magazine Negative Reviews

Doesn’t work very well with Apple products (really?!?)MacLife is permanently locked in portrait mode when you read individual issues. This is by design and, of course, makes NO SENSE. (Every other iPad magazine subscription I have rotates to both landscape and portrait modes.). It’s as if the MacLife app creators have never actually used an iPad. Lately, the app has been failing to open for days at a time. And when it finally does, it has a large black border around it and a much smaller image - sort of like a letterboxed image. This is not a problem with my iPad as the MacLife app is the only one that exhibits this issue. Content-wise, maybe 1 out of every 10 articles had something useful. Everything else was pretty basic. So after subscribing for 6 months, I have canceled my subscription. If I could give ZERO stars, I would. In my opinion, this app is not worth the money..JP May 2012Version: 6.0.6

IPhone app is from 70’sWhile the iPad app is good, only problem I have is that I can’t bookmark, the iPhone app is terrible. I actually open it and close it back because it’s not been updated for iPhone X. Please fix the iPhone app and picking up where you left off is not syncing well between my iPad Pro and iPhone X. That’s where bookmarking would have helped but like I said, I can only do this on the iPhone which I don’t do because the app is terrible. I just started subscribing and hope experience of iPhone app is better soon..Definition by characterVersion: 5.2.3

App doesn’t work, Apple says not eligible for refund.I ordered multiple magazines and that seems to be the only part of the app that works. Library does not show purchases mags, store shows items already purchased, got every error message possible trying to make it work, troubleshooting steps didn’t work and to top it off, Apple support says none of the orders are eligible for a refund. App doesn’t work, no support from a real person and money was taken. Nice app Mac Life..JoeInLaos2021Version: 6.0.6

App difficult to use and no customer supportI am missing back issue, one I really need and call plus email to support yields no results. I would say find another avenue for MacLife, this is annoying. The font is too small and cannot be changed. You can’t even expand something. The scroll is annoying. Not book or magazine like. Extremely disappointed and won’t be renewing. Even though they start hounding you after half the subscription saying you should renew..RovrallovrVersion: 5.2.3

Lost in spaceAll of my back copies disappeared nothing is showing in my library I had bought some issues of magazines on other topics in the app, they have also disappeared as well. I have called the Tec support number and am waiting for them to get my issues resolved. It has been several days with no feed back as to the status of my problem.Rrowley64Version: 6.4

Latest update uselessUpdated 6.6 app is now broken. No landscape mode, can not auto or manual archive issues, view about 70% of screen. Forced to use apple news plus, so most of the advanced features and automation is lost. It’s possible ill not renew my subscription and stick only with the news + version till this is fixed..David Alan 99Version: 6.0.6

Poor customer service-get print editionIf there are any problems, customer service is non existent. Like others say, content is good but app is poorly executed and limited. Codes for "reward" downloads don't work. The print edition is easier to use/read, but unfortunately you still have to deal with the non existent customer service. Needless to say I will not be renewing..MjdindcVersion: 4.9.4

Love the magazine. App not so muchHave had to Uninstall Reinstall on my iPad several times because an issue would just plain old not download. It is slow too. I will not renew subscription via My Favourite Magazines if I have to use this app only. There are other ways to read the magazine digitally..Kranny1Version: 4.9.4

Ugh - have paid annual subscription but no serviceI have tried everything. No response. Disappointing. Paid year one got one issue. Year two auto renewed and now can't get an issue without repaying. I am calling Apple and Credit Card for refund. Can not understand the lack of care. Really just want what I paid for....BugBrVersion: 4.9.4

Sad they killed the print version!!I realize this is just the sign of the times, but I wish they hadn’t killed off the print version. Digital versions are just not the same as purchasing a tangible, physical magazine that can be read in any situation regardless of your device’s battery percentage. 👎👎.Tvoltz90Version: 7.1.1

Terrible app experienceGood content, assuming you can get access to it. I've downloaded issues and had them disappear numerous times. The magazine downloader is crap and takes an insane amount of time. If I could export the issues I paid for to iBooks I'd be so much happier, having to deal with this app can be a hair pulling experience..RYAN SEÆRCY PERRELLAVersion: 4.9.4

Queued Status HadesThe last three months I have had to delete the app because the new issue was stuck in queued status. Deleting the app is the only solution offered. Can we fix that issue?.TyKirkVersion: 7.1.1

CrashesFor some reason the app crashes when I click on the icon to read my issue. Hopefully they can fix it or I will be forced to cancel my subscription. Whatever you do not purchase any magazines from this app because you can not read what you have purchased..Deutscher37Version: 4.9.4

Will not display correctly on 12.9 iPad ProUnfortunately this app will not work well on 12.9 iPad. The magazine is displayed with large black borders. It appears the magazine is designed for the 11 inch iPad only. Attempts to reach publisher only return suggestions to try information in the FAQ’s which will not resolve the issue..StumpapiVersion: 6.0.6

Money lostI am an active subscriber until june 21sr 2016 (i know i paid and this is actually the status on my Apple account) but IT is asking for me to Pay for current magazines issues. Plus support does NOT work. How am i supposed to get those issues or my money back?.Franco-PVersion: 6.0.6

How can you continue to charge for this appLike every other person who's posted a comment, there are lots of issues that need to be addressed. I also would suspect some refunds. Considering you're a stand up magazine correct? When the app works, it's great..Dub_BVersion: 4.9.4

Good content poor experienceLike others have set its surprising how crappy the experience of this app is. None of the content is designed for consumption on mobile. Makes reading the articles more difficult..Goleary91Version: 4.9.4

Crashes on Dec 2020 issue(subscription)Finding that the app freezes then crashes on latest issue. I deleted app, rebooted iPad, reinstalled, and restored iTunes purchases per info in app’s “Help” section. Still crashes. I’ve had this app for many years but this behavior is new..Duke's DadVersion: 6.0.6

Disgruntled CustomerTerrible service! Did the automatic renewal and paid. Haven't been able to access the magazines since. Contacted Apple. They told me they couldn't help and to contact Favourite Magazines. They in turn told me they couldn't help and to contact Apple. What a joke! I'm done with this magazine..J4baggerVersion: 4.9.4

Recent update significantly reduces viewing size on iPadThe most recent update of this app only displays small and doesn’t use the entire screen like previous versions of this app. I hope this is corrected in the next version of this app..TechnetmanVersion: 6.0.6

Is not working well in the NewsStandI use enjoyed the print version content for many years. They did the Newstand version. Now reconnecting with my suscription was slow and complicated. To make things worst the format is as a regular PDF and not anymore pages that seem a magazine as in the past. The mayor issue is the magazine is not complete. I will ask for a refund until these issues are solved. So bad to see deteriorate what was a great app..JpintobksVersion: 7.0.12

App needs to be updated!!!!!Needs an update! The app won’t currently download subscriptions purchased through items. As of my last renewal the subscription is a waste of money, as I can’t read the magazine I’m paying for..Mikeferris898Version: 5.6.2

MAC Life App iPadOS 13.1.2After updating all my iPad(s) to iPadOS 13.1.2 only 3/4 of page shows up on the screen. top 1/4 of page is cut off. App is completely useless & unable to read magazine! This App hasn’t been updated since version 5.2.3 over 1 year ago. Please fix this app!.Death_BUVersion: 5.2.3

Not goodI have a subscription until March 2019, and they have started to charge me for downloading magazines, since November. Apple will not refund my money, the say it is up to the app developer, and the developer doesn’t answer my requests..PenaleixoVersion: 5.2.3

Lousy RipoffUser interface is very poor; didn’t receive current issue, and couldn’t access it. Cancelled subscription..CJC0201Version: 5.2.3

Needs iPhone X supportPlease add iPhone X support. It’s fine if it still has bars when not zoomed but it needs this update. It’s been long enough. There’s no excuse as to why it’s not out yet..G. NakonechnyVersion: 5.2.3

Newest updateThat’s great, I update to version 6.6 the screen resolution is such that it’s about 70% of the screen if I could roll back to version 5.5 I would.Koc133Version: 6.0.6

Won’t load June 2023 issueOther issues seem to load, but newest one wont.Anon-dlhVersion: 7.0.12

Janksy app, content ok thoughPossibly one of the worst mag apps on iOS! Had to delete app and redone,old content as one was stuck in the "queued" position for days..ToomanybartsVersion: 4.9.4

Deletes what you paid forI subscribed for several years, but then cancelled as not enough time to read them all. I thought I saved them, even the ones I did not have time to read. When I did have time, I quickly found out they do not allow you to read the ones you purchased, and even deleted all the magazines you have paid for. Totally unfair, you pay for something, and it should be there to read. Great magazine, but beware, you are actually paying to have access to all your past magazines as well..128DonVersion: 4.9.4

Complementary access doesn’t workI received an email offering me access to on line editions of my print subscription, with account signin credentials. I was able to sign in, but I would have had to buy the issues I was supposed to be entitled to for free..BrianGeeVersion: 6.0.6

Full screen please…I want to love this, but month after month I’m hopeful that I can read it full screen on my iPad Pro 12inch. But it’s been a long time for that not to happen, so I cancelled my sub today. Fix it..HackerJLVersion: 6.0.6

Terrible appI like the magazine for all the information it provides but the app is a total disaster. Every damn month it asks me to subscribe and when I hit the subscribe button it says you were already subscribed. But I can’t download the current issue. I have to do some sort of reset after pressing on the version number of the app, then delete the app, then reinstall the app, and then download 34 issues that I own. Every. Damn. Month..ElteamVersion: 6.0.6

Put off by readers commentsI was about to subscribe but changed my mind after reading the readers comments. I will continue to purchase the magazine occasionally at my local store..GordtomVersion: 5.2.3

Auto rotate not workingIts a shame that such a simple thing as auto rotate is not supported by the app.Cultus SnowmanVersion: 5.2.3

HelpI think I accidentally subscribed and can’t figure out how to unsubscribe. Please help.Oh queenLVersion: 4.9.4

A few bugsGreat app. Tons of content. Smmoth One HUGE BUG, it has hapenned twice in the past year. I am a yearly subscriber and on 2 separate occasions I Was charged for the issue. I had to contact Apple for help. Its probably a software glutch on the MacLife app that should be fixed immediately by having a button when u download such as subscriber or buy.Ron12345ronVersion: 4.9.4

Horrible serviceDo not buy this they have horrible customer service you cannot download what you purchase and they don't seem to care keep passing on until they fix this issue. Update.*** App was updated today and still does NOT WORK. IRONIC Apple magazine can't work on an Apple product!!!!.StiqmanVersion: 2.2.5

Pretty sadPretty sad when I'm a subscriber to Mac|Life and have to pay for special issues if this is how it's gonna be then when my waste of a years worth of a subscription up I WILL not subscribe again and I think I'll tell my friends not to subscribe or even download Mac|Life.Kirby19wilsonVersion: 1.9

BogusI am a subscriber for two months now and in that time two special editions have been released at a cost of $15. Think subscribers should get them for free or at least at a discount..Yawner1Version: 1.9

Rip offI subscribed, paid my money, got a confirmation email with no account number given so that I could not log in using the link provided in the confirmation email in order to check my account status. I have not received a single issue and cannot even log in to cancel my subscription. What a rip off! Don't get had like me. Save your money..WizziwackerVersion: 1.9

No new issues availableIn spite of the new issue showing, there is no new issue available to download although I was charged over a week ago. And as with another reviewer, I have to agree the blur between pages is very annoying and far too long especially compared to all the other new stand apps that I have. I have cancelled my subscription as it appears to be an empty purchase anyway. Poor service.WeefreemenVersion: 1.2

Fraud?Was just charged for a new issue but nothing's available to download. What gives?.ParticleDanVersion: 1.2

"New"Of all my magazines I'm subscribed to, this is the only one that continually keeps newsstand badged for some reason. So annoying! Fix it and I'll re-review. I know I have a new issue. I've read it. Now go away until next month! Reinstall didn't work either..TmyrdenVersion: 1.0

Mac lifeSame as the others, bought a subscription, half read the first issue then it disappeared! Can't download it again and App site indicates that it is "installed" Don't waste your money you may be lucky to get even one issue to read.Radio dadVersion: 2.1

What's the point of a subscription?Same comment as the last reviewer. Having paid good money for a subscription, why am I now hunting around to find out how to get the new current edition? Surely the point is for the next edition to be pushed to me..AIMTVersion: 2.1

Great magazine, horrible app!Love the magazine as it has loads of great articles and tips for Mac users. On the other hand, the app for the magazine is horrible. It crashes constantly as you scroll through the magazine. Stick to finding a hard copy of the magazine on the newsstand. Don't download the app because it is extremely frustrating to use..Alberta RangerVersion: 3.8.301

The preview Magazine for Apple Watch is not worth $9.99 for a few pages I feel totally ripped off!I love the magazine I have been buying it since the first iPad edition and before that the hard copy version and I feel totally insulted and ripped off with the brevity and $10 price for the Apple Watch preview! You can find more info on the internet for free! Really... ? You should be ashamed of it..CherosellVersion: 3.8.301

No landscapeIt boggles the mind how a magazine dedicated to all things Mac would not have a landscape orientation..JoaquindaParkVersion: 3.8.1

App crashesApp crashes every time i try looking at other magazine offers.Spierce89Version: 3.8.1

It's okHow do I cancel..69LamborghiniVersion: 3.8.1

Great mag but....I love the magazine, but I hate this app. I haven't been able to view a digital version properly even once. You'd think they would get it right.....PowsurferjapanVersion: 3.8.1

Too many ads n plugsWould be nice to see less ads and more content..JesseDumonceauVersion: 3.8.1

Store error & crashesCan't open the store & app crashes. Unacceptable in an app for a Mac-centric magazine!.Mynicknameistaken123Version: 3.8.1

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