Everand: Audiobooks & Ebooks Customer Service

Everand: Audiobooks & Ebooks Positive Reviews

Great selection but faulty appI truly admire the extensive library this app offers, I have no trouble finding just about any book, topic, document I want to read in pdf, audiobook, etc form. There’s even sheet music for crying out loud. While the app makes it easy to upload and read uploaded documents the app fails to make it easy to see notes you have saved. When you try clicking on the note you have written, it never shows it; instead you will literally have to go to the notebook & bookmark tab and scroll down to find the note you marked. I also dislike how the highlighter in this app only comes in blue and sometimes the app doesn’t recognize the highlighted sections you made on a page until you refresh it or return the page after scrolling around. Its a trivia matter but it took me a long time to get use to the color because I’ve always highlighted in yellow. The blue is hard to read sometimes, so they should give you color options or even a way you can save audio notes. Jumping to pages or returning to pages you left off at on the bottom slider is hard to navigate and basically useless; last but not least they make it impossible to cancel/ pause ur subscription from the phone app. Its the 21st century we need to be better than this. Somehow with all these complaints the desktop version is even worse than the phone app yet I still read a Multitude of things on spirituality and history from scribd weekly. This could be the best literature app for a true researcher/ scholar but there’s few bugs/ customization options that are holding it back..CertifiedPHDVersion: 12.22.2

Almost 5 stars... doesn’t cater to book loversGreat selection of audiobooks from the big publishers. Ebooks have less options but still a good selection for this price point. I switched to scribd from kindle unlimited, and not having to wade through poorly edited self pubbed books is huge! That being said, the reading experience on the kindle app is far superior than within the scribd app. The lack of page turn animation and poor formatting of the book breaks the immersion of reading. I’m an equal opportunity reader, but I would still like for my ebooks to emulate a physical book reading experience. On all other ebook platforms, you can set the font, spacing, alignment, etc. but even after customization the ebook mirrors the page breaks and chapter headings of the physical book. Scribd does not appear to have this functionality, and if you customize those features then the book gets wonky on the display. The user interface is generally not the best. The audiobook interface is nice and has everything I would expect, so it is really just the ebook formatting I have an issue with. If you are a book lover, that switched to ebooks for storage and reduce piles of books around the house, you will likely have the same complaints. I want my ebooks to have the same or similar aesthetic as my physical books, and the lack of effort by scribe towards making the ebooks enjoyable to read and engage with may keep me from having an ongoing subscription. If it doesn’t matter to you, then this app will be perfect for you... for me it is difficult to engage with the content when it looks ugly and poorly formatted on the screen..AMKimmelVersion: 11.8

Love it but it needs improvingAmazing selection for a subscription service. Both the ebook and audiobook libraries are so extensive, I love it! But everything else needs work. PLEASE fix your audiobook speeds! In the app it only goes to 2.0 and that just isn’t fast enough. And on the website it jumps from 2x to 3x speed with nothing in between! That’s such a ridiculous jump! I know I’m not the only one to complain about this and people have been for a long time. I don’t understand why it’s not been fixed yet. Please improve your speed options! Also, reading on anything other than an ereader for extended periods is painful. I know I’m not the only one who feels this way too. Please fix it so we can send ebook files to our ereaders! Other apps (Libby) have that option, why not yours? Also, I think it’s a very misleading to say a subscription provides unlimited access to your library when it doesn’t. Stuff is unavailable to me all the time and not because it’s an upcoming release, but because… I don’t know why. I constantly get stuff held back until my next pay cycle. While I appreciate that eventually I’ll have access to it, I don’t like that I’m told I have unlimited access when that’s actually not the case. And the stuff I don’t have access to right away won’t even show up when I search for it on the app. I have to search on the website and even then I have to search by the title specifically, not author or genre, for it to show so I can add it to my saved folder. Why hide stuff? Seems shady..AmytevesVersion: 12.13.1

Way better value than audible, but app is glitchyFor less than the cost of a 1-book-a-month audible subscription, you get three. It’s way better value. My library uses hoopla not Libby, which has a really limited collection. And Libby, when I could use it, only lets you have a book for 2 weeks, often after a months long wait for a popular title. As someone who loves listening to audio books while cleaning and driving and exercising, it’s a great addition and worth the cost. I also love that you can listen to a really substantial sample of a book before committing to redeeming one of your credits on it. There have been a few I sampled but realized were not for me after listening. I wasted a lot of audible credits on books I didn’t really get into. The only drawbacks are that you can’t send ebooks to your kindle, like you can with Libby, and the app can be glitchy. A few times I ran into problems with the app suddenly marking a book I was in the middle of as finished while I was listening to it, and not allowing me to go any further. The customer service was no help. The only solution was to delete and reinstall the app which I figured out on my own. I didn’t lose my place but it was annoying and I hope it doesn’t keep happening..CaziloVersion: 15.24

DisappointedI wanted to give this a try because it seemed like a better deal. The main book series I wanted to listen to they only had 2 out of 9 so that was the first disappointment. Then 2nd disappointment was partially my fault because I didn’t realize unlocks expired each month. Audible never did that so I was a change I wasn’t happy about. One month I was super busy with school work and didn’t have time to listen as much as I wanted to and I paid for a whole month and didn’t get to use any of my unlocks. So I basically just paid for nothing that month and wasted my money. But if I end my subscription or pause it apparently I loose access to all my paid for books. So I’m not exactly happy with this structure. I’ll be making sure to read all my unlocks and end my subscription after this month. I’m disappointed because I was really hoping this would be a great switch to a new platform that was more affordable and I liked that you can do ebooks too. It was good to try something new. If the unlocks don’t expire and I have the option to pause and unpause subscription and still access my paid unlocks I’ll consider coming back. Also there are some technical and navigational issues that create interrupts in listening and no way to just unlock next book in series. You have research it and search for the book. Makes it time consuming to unlock whole series..JessetriesitfirstVersion: 16.4

Fabulous service - even with limitationsScribd truly blows Kindle Unlimited (and even Audible to some extent) out of the water, especially if you read a lot of serious non-fiction. They also have an amazing selection of British mystery audio books btw. I have to admit I have not run into the 'limit' problems some others have reported. I have no idea why, but this may well be because I don't tend to check out bestsellers or really popular titles. However, if you are interested in Art, History, Culture, Language etc., I can pretty much assure you that you have discovered Valhalla with Scribd. To me, it's like a massive digital treasure house set up for easy browsing. I often find obscure monographs here I can access nowhere else online for any price. Also rather than waiting weeks to checkout a title via our local library via Overdrive, I usually have instant access through Scribd. That said, I do still have occasional problems with the search function finding a particular title even though it turns up being included after all. Our excellent local library system makes a valiant effort to have many e-books available, but only has a tiny fraction of what I can access via Scribd. Anyway, 5 ⭐️⭐️⭐️⭐️⭐️'s - a great value and I am a very satisfied subscriber..UrbansyncVersion: 9.1.1

Fine service, but not unlimitedScribd is basically the farthest thing from unlimited books. I understand the cost factors in place, but then don’t market it as unlimited. If they would have instituted a credit system (like audible) there would be no complaint here, as it remains a much better value than audible (though a much smaller selection, especially in the fantasy department). Instead, scribd cut me of from the remainder of a series after finishing 2 books! I hadn’t read any other books on scribd and was blissfully assuming I’d fallen into audio paradise when all the other titles were locked out as unavailable. At first I cursed my luck, as scribd gave me no reason for their departure and gave them the benefit of the doubt and searched for another series to read. The funny thing was, many of the series I’d seen earlier vanished! Their content library of similar books was cut in half! It was then that I noticed the date for the “return” of these books that are “unfortunately unavailable now” but “will be soon” was the day of my next payment. All of them. Hmmm. I then went into scribd’s website and looked for why the books were locked away. They helpfully explained that they don’t in-fact like it when, say, their clientele uses this novel feature of unlimited books and would limit your access if you used too much. I’m not mad, I understand they would run a deficit if it was actually unlimited. But it’s not unlimited any way you slice it. Scribd is like a all you can eat buffet where you go for thirds and they tell you you can only have cereal because the chicken your eating is too expensive. You still get more plates than a regular restaurant, but it’s no where near unlimited..A reader of fantasyVersion: 9.11.2

A little messy.This app is awesome. I enjoy the 3 unlocks per month. Theres a wide variety of books where you can read or listen. Three star: However, I feel as though the app could use a little bit of re-vamping to make it a little more user friendly. There isn’t an area in the app where you can go to find your currently read books and your unlocked books. It’s all compiled into a list with your saved/wishlist books and even that list is hard to find within the app. I think a category system would work because my currently reading, and my unlocked but not reading and my wishlist should be readily available and categorized on my profile. I reported it as an issue because i couldnt find the book that I had unlocked and wanted to start reading, when i was in the “report an issue” chat, it told me to go to profile and click on how many unlocks i had left. This led me to a browser and took me put of the app, and i just wanted to read my book! Then there was no way to get out of the chat unless i closed the app and opened it back up. And the last issue I have is when i finish a book completely it still says i have a page left. This has happened with audiobooks and scrolling books. I think if these issues/bugs were addressed it could definitely be a 5 star app..MurkaveretVersion: 15.11.1

Overall a positive appI use EverAnd to supplement my library app. Previous used Scribd. There are lots of books available and gives audible and kindle unlimited a run for their money. However just assume that everything you want to read is locked. I find that is not very clear if they are or are not included. (Especially if it’s the one book from a series that your library doesn’t have.) it shows up “unlocked” if you’ve used a credit for it, “unlimited” if it’s included, but just tells you the format if it’s not unlocked or included in your membership unless you click through to the page on that specific book/audiobook. You can start any book/audiobook for a decent preview though- which is helpful if there are multiple narrator options for an audio book. What this doesn’t offer that you do have with audible is access to any book you’ve purchased with a credit, without having to maintain a membership. It’s a good way to maintain a steady income stream though. I’m not knocking it. So far I’m pretty happy with it, my biggest complaint is from the home page not clearly seeing if something has to be unlocked to read it..Tn_honeyqueenVersion: 14.19

I love this imperfect appI’ve used (and am still using) all kinds of apps to listen to audiobooks. They all have their pros and cons. Audible is slick but expensive. Kindle (which can be connected with your audible account) is awesome with its function allowing you to close your kindle book, and then pull up the audio version and have your place saved from where you are reading. Librivox is awesome because its free, but the recordings aren’t professional and it only has public domain books. Chirp is great because it’s so cheap and doesn't require a subscription. Library apps are good, but the selection of available books can be limiting. Scribd is my favorite though. I feel like scribd gives me the most bang for my buck. With scribbed you’re only rending your books (with Chirp and Audible you own) but I only use it for audiobooks and I don’t care to own them (unlike paper books, which I need to own for some reason). The selection is impressive and seems to be always improving as well. But I do have a couple complaints: 1) the app can be buggy. Sometimes it will start repeatedly crashing and I’ll have to delete and reload it. I was listening to a book a while ago and chunks of it were simply missing. 2) Scribd does a terrible job of explaining their system for making books available. You can only listen to so many of their top tier books before you get cut off and have to pick through second tier books. I would love to know which books are in that top tier, how many I can listen to before being cut off, etc. but they don’t seem to explain it anywhere. But again, best bang for your buck if you’re into audiobooks. I’ve also read a few ebooks on the app, and it’s fine (and each book doesn’t require an extra charge) but the experience is not nearly as good as kindle..RussypelicanVersion: 10.14

Scribd will throttle your usageScribd is great sometimes, some months there will be so many great books that it’s hard to pick what to read or listen to first. However, you should know that some months it’s also going to be almost useless. You know how with cell phone plans they will tell you that you have unlimited data, but then they massively slow down the speeds after you get to a certain amount of gigs used? Scribd is like this with its catalog. This month the main options I have available to me are old books with expired copyright, random unknowns, and Scribd originals. I have the ability to see that some books I want to listen to are on Scribd, but they are not available to me until the first of next month. I just paid this month’s bill cycle but now I’m going to get pretty much no usage out of it because I don’t have the option to read any of the more popular selections. Sometimes it’s worth the $10 per month and more so it’s not really enough to get me to cancel my subscription but it sure is frustrating, especially since I just paid for this month and I know that I won’t be able to get much use out of it despite having paid. If Scribd were more transparent about this then it might be less frustrating..HerasrageVersion: 12.13.1

By far the best!This is my absolute favorite book app, they may not have all the books all the time but it’s worth the subscription price because you get unlimited books! Like I said the best app for audio books and ebooks unless they don’t have the book your looking for but still have a wonderful variety of books :) there isn’t a lot of popular books all the time but why not give lesser known authors a chance, I for one have listened to quite a few audiobooks on the app that turned out to be absolutely wonderful and even some of them I’ve listened to multiple times because I liked them so much, I have yet to have a problem with this app besides a few glitches here and there and I’ve had this app for about 2ish years maybe 3. Most of the time I can fix the glitches by restarting the app, I’ve been Everand since it was Scibd, by far my favorite audio book app ever❤️ highly recommended. developer: thank you for this app, I do wish there were certain other books in here but I still love this app so much, it helped me get through boring slow days at work and hard times with my ex, thank you <3.TeddyBearr128Version: 15.6.2

Great Concept, Just Slightly Less Than Stellar ExecutionScribd has to be hands down one of my top 10 favorite apps. The subscription model to me seems too good to be true, especially when compared to alternatives. It's true that some titles are not available or are unavailable for a month or so at a time. However, I would say that I've been able to access about 90% of the titles that I'm interested in (mostly nonfiction). As for the unlimited feature, I've not had the same issue as other users in running into some kind of limit (I averaged a book a week last year). I've been a user since 2019 and since I've not really had crazy substantial issues. Most of the problems that I've ran into have been minor to moderate technical glitches (audiobooks restarting randomly, app not properly synching across devices, having to refresh the app occasionally) but nothing that would make me consider deleting the app. All in all, if you're on the fence I would highly recommend at least trying it the a few months and contrasting the experience (and the cost) to other alternatives. I hope this review is helpful!.ChriistiiinaaaaVersion: 12.10

Wanting more clearity about what content is available after saving tittlesIt seems like a good app, but it’s important to know the limits on how many books you can have. I wish the app developers would build in a stratified system in which you can read or listen to a certain number of books before the second “unlimited” level becomes the only one available. I acknowledge it is probably difficult dealing with publishers, or even perhaps having publishers as a second “costumer.” Im assuming these relationships simply require too much complexity for the average user to understand. On the other hand, I’m wondering if there is a secondary gain to being less than up front about the service. To be fair, the first month is free, and they started pulling titles three weeks before the end of my trail month. I bet statistically fewer users back out once they have signed up though. Foot in the door technique is an old advertising game. I think most literary users can smell it and feel an animosity towards scribd even if that isn’t the developers intent. Who wants to feel anxiety about making the right choice on a book before the various content cut offs engage. Please read other review to learn more about the positives. Besides this complaint, I’ve been enjoying the app..Cest meVersion: 10.19

I’ve Always Been a Fan of ScribdI loved the original Scribd, and yes it split into two separate companies, Scribd and Everand, very recently, which I’m sure was for a very good reason, at least enough for the company to make such a big decision. It seems that a lot of people are so far unhappy with the big change, but please read on. I hope my experience will inspire you to give the company a chance at least until it gets back on its feet. One MAJOR IMPROVEMENT I see on Everand (where the audiobooks and ebooks are now) is that I no longer seem to be dealing with errors when it comes to trying to listen to certain audiobooks that used to give me the persistent errors claiming that I’ve exceeded the number of devices I’ve been listening to the audiobook on. I would go through all the troubleshooting (i.e. check for the said devices on my account only to find nothing, delete and redownload the app, update the app, sign out and sign back into the app, contact support) all to no avail. It seemed that the problem WAS bigger as even the troubleshooting steps provided by Scribd’s GREAT CUSTOMER SERVICE team didn’t work. For this, I’M THANKFUL ‘cause NOW, I can finally listen to my audiobooks without the dreading feeling of, “Is it gonna play this time? Or am I gonna have to troubleshoot again for the next 20+mins?” I’m guessing that this issue (as I wasn’t an isolated case here upon me looking into the issue) may be one of the key points in the decision-making process. As for now, since they’ve barely started with the 2 apps, I am genuinely excited and will look forward to more updates in the near future. Scribd has been my favorite audiobook/ebook service (in many ways I prefer it over Kindle/Audible) and I’ve been a customer for a couple of years so I’ve seen and experienced the changes and growth. I would like to see more of what they have in store for us..OrangeTiramisuVersion: 13.17

Service is great butThe app itself is a technical nightmare. My two most common issues are that the audio will just stop playing entirely and I have to restart the app in order to get the audio working again. Sometimes I have to close it multiple times and after 3 or 4 times will usually just give up and keep the app closed for a while because the audio just won’t come back. This is a problem whether the book is being streamed or is downloaded, and it’s not a problem with being connected to Bluetooth, as disconnecting doesn’t fix it. The audio is still there. You can rewind and listen to other parts or skip ahead and listen ahead but randomly there will just be a chunk missing that will only come back after restarting the app. The second biggest issue I’ve run into is that I will pause my book, the app will freeze when I go to start it again, and sometimes it will just start my audiobook from the beginning and have no bookmark or anything of where I was. Overall, I really like the service itself and have been a customer for over a year, but the app is always a point of frustration and I wish they would just figure these bugs out for good..V.El.Version: 13.3

Scam! Do NOT use.I signed up for the 30 day trail to listen to an audio book. I put in my credit card information. Standard stuff. Well, I forgot to cancel within 30 days and got charged a monthly fee. That’s my fault. Here’s where the issues arise. I log on to the website to cancel my membership and neither email that I have was recognized when I tried to log on. No sweat, I clicked forgot pasword to retrieve my password. NEVER received a recovery email. So, I submit a request to see if someone from customer support can assist. After submitting the request, I get a response 8 hours later from TESH, stating that he is unable to locate the account with the email provided. How am I being charged each month if I don’t have an account. He then asks for the last for of my credit card that I used to set up the account to assist him in locating the account. Never hear back from him. That was 2 months ago. I am still being charged monthly and I have no way of canceling the membership because I don’t have an “account”. I’ve submitted multiple help tickets since and I have never received a response back..Imaldo10Version: 9.11.1

So far great besides one problemWhen I am listening to an audio book it will sometimes just completely stop this has happened so far 8 times in 3 hrs. Very inconvenient as I do not have time at work to continue pulling out my phone.Blackclash29Version: 10.14

Netflix for booksWhy don't more people know about this app?? It's a must for any book lover, and such a bargain-priced subscription. Their customer service reps are always so quick to answer and very friendly!.AddictedtomymusicVersion: 8.1.2

Change isn’t always goodIt is true they have improved the player it doesn’t freeze anymore but for the increased cost you now have to unlock books, you only now get 3 a month and if you cancel you don’t have access to them anymore unless you resubscribe, also your unlocks don’t carry over it says, I never ran into this because I easily use 3 unlocks and what I liked about this app before was its cost and you could listen to how many ever you wanted, cost has went way up since I subscribed and now you are limited. I canceled by subscription..BD 1231Version: 15.24

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Everand: Audiobooks & Ebooks Negative Reviews

Dishonest & GlitchyI had subscribe to the service for about five months or so then decided to cancel recently just to find out the date it cut me off a day early. I just needed to save some money recently so I decided to cancel for a short period of time but I’m not sure I’m coming back after my experience. During the time I subscribed, I kept having issues that the audiobooks I wanted to listen to were unavailable until the next renewal date. I would still have 10 days left on my subscription and find out that I couldn’t listen to the next audiobook I wanted to listen to in the series because it wasn’t available until my next subscription renewal date. This happened three times and it was very annoying. While this service may be cheaper than Audible, the aggravation may not be worth it. The app is also glitchy. I had times when I would answer the phone and the audiobook would still play in the background while I was trying to hear phone calls. I would set up to play the audiobook sometimes, and it would just cut off by itself while I was driving. Which is annoying because I live in a hands-free state and can’t go back and reboot the app. The glitches seemed to happen more often after I decided to cancel for a little while. The audio player with clothes for no reason in recent weeks and I kept having to stop what I was doing to reopen it just to get it to play again. Probably won’t renew now after the recent experience. You should shop around..Fix-thisVersion: 12.19.1

Restrictions galoreI have been a loyal Scribd user for several years. I tell all of my book loving friends and coworkers, and several people have signed up based on my recommendation. I’m an avid reader, and read for work and pleasure, and typically have several books open at a time. Ever since Scribd became Everand, my books are constantly disappearing from my homepage, due to some nebulous restrictions that are never clearly spelled out. Then the books become “available soon” and I have to wait weeks to be regranted access to them, at which point I no longer care about the story or I’ve already moved on. While hugely frustrating, I consoled myself with knowing that at least my audiobooks were still in my library. Tonight there were only 4 saved books in my library, out of the 12-15 that I used to have saved at any given time, for later reading. The company refuses to be clear about their parameters for how many books are allowed to be saved at one time, or how many books can be listened to or read per month. I am just completely guessing, and I just can’t do it anymore. Books just disappear randomly from the shelf now. Scribd used to be wonderful and I loved it so much. I finally had to pull the plug and cancel my membership due to it being not only extremely restrictive, but completely unreliable. If I don’t know whether or not I will be allowed to finish a book, then I have no interest in starting one. The things that made me love Scribd are no longer present, and it’s so sad..28:06:42:12 coloradoVersion: 14.1

Used to be terrific. Now? Well...Very frustrated. Back when they just had the SCRIBD app, performance was snappy and all was well. This EVERAND app has always been clunky. I don't know why one would bother downloading any audiobook on the app because if you're ever off-line without any Internet connection or cellular, you won't be able to pull up your saved audiobook or e-book. The app just spins and spins. You won't be able to read or listen to your book until your phone has reliable reception again, despite the fact that the book is fully downloaded to your phone. Lastly, it's highly frustrating that now, with this new subscription model restricting legacy subscribers, excluding so many books one can listen to or read, they do not give you a simple way to filter. So if you're searching for a book, as a legacy subscriber, you have to select the item first. Then, and only then do you learn that it's not available unless you are willing to pay more money. Always the pitch to pay more money. If they want to support legacy subscribers, they should allow for a feature in the settings that allows the user to exclude those items that cost more money so that they don't clog up search results. I believe I may be done with this app when my subscription runs out this time. I'm not interested in paying a decent amount of money for an annual subscription, only to be pitched time and again about a book that I cannot read or listen to, being told that I need to pay them more money..Occasional InsomniacVersion: 15.9

Content Great, App AwfulI love the selection and large number of available books. But the app is awful. And it gets worse with every update. The search feature is painfully slow and cumbersome. Audiobooks buffer for several minutes before starting to play. Downloading books and audiobooks is useless because the screen just says "you have no downloaded content" and then freezes. The app must be restarted, often more than once until it finally allows navigation to the account menu, where it's possible to select "manage downloaded content." There is a fifty-fifty chance that all downloaded books actually appear. Selecting an audiobook from this screen and trying to play it is also a gamble. My device usually has to go back online to begin playback, then I can take it offline. If I pause playback for more than a few seconds, the app freezes and I have to do the restarting/online/offline nonsense all over again. It defeats the purpose of downloading books! And one I finally get an audibook to play, the sound goes in and out, also requiring me to restart the app until there is consistent volume. (And it's not my device nor my headphones because volume in all other apps will work perfectly.) It's frustrating for the price to keep increasing but the quality to keep decreasing. It doesn't matter how great a selection of books there is if accessing those books is so difficult..LJN468Version: 15.3

Not “Unlimited”Scribd sells their subscription as “unlimited,” which is true...if what you’re after is an unlimited catalog of books you’ve likely never heard of and have no interest in reading/listening to. You can listen to between 1 and 3 popular or recent books, and then you’re prevented from reading other recent literary and/or popular titles until the following billing cycle. This is fine if you know it going in (a big if, as they’re not upfront about the details of their model for obvious reasons), but disappointing if you learn about it the hard way. I read and listen to upwards of 12 books a month, mostly recent releases. I was hoping to find a better model for my audiobook consumption (I listen 3-5 per month), but Scribd is not the one for me. It may work for you if you read significantly less or have an interest in backlist titles you’ve probably never heard of. I’m sure there are hidden gems in the part of the catalogue that’s always available, but my purpose in trying Scribd was to work through my massive TBR, not to waste hours of potential reading/listening time sifting through a virtual stack of books, the vast majority of which have little to no appeal to me. I’m left wishing that Scribd were honest about the service they offer—a couple of audiobooks per month for less than the price of one from the most popular audiobook distributor. That’s not a bad service to offer! But the mendacity of claiming the service is “unlimited” chafes me, so I’m out..CatieohjoyVersion: 9.7.1

Disappointing and misleadingThe premise of this app is fantastic but sorely lacking in execution. While impressed at the range of selection, I too am having the same limit issues as other reviewers. It’s incredibly irritating/deceitful to search for authors or books that you read one day to have the app act like they don’t exist the next. Search for a book title, the results are blank; search for that book’s author, you might see the book is in the catalog but unavailable. A friend of mine also has a subscription and regularly has access to books that I don’t have; the message that the “book isn’t currently available/part of the catalog” means it isn’t available to YOU. Recently I was listening to an audiobook, hit pause to take a phone call, came back five minutes later and was told the book was no longer available!! MID-LISTEN!!! I’m now afraid to save, download, or even listen for five minutes to preview an audiobook for fear it will count against the unexplained prescribed publisher limits. Combined with the fact that the app is now constantly muting or fully crashing while playing the audiobooks, I’m always afraid that I will no longer have access to the books when I reopen the app. I’d be much more ok with this if Scribd explained the limits, gave you some indication of how many books you have left, or didn’t hide books when they are unavailable—but calling the app unlimited and not sharing the rules of the game is patently unfair. Not sure how much longer I will continue to pay for the service..ScretwrldofamacVersion: 10.12.1

User beware, “unlimited memberships” are not actually unlimited!My unlimited account is consistently shut down each month after week 2 or 3 because I “read too much”. They don’t notify you when you’re approaching your “limit” nor will they explain how many books you can technically access on an UNLIMITED membership before they shut you down until your next billing cycle. As a student who uses Scribd for school assignments as well as for pleasure reading, it is extremely frustrating to sign in to Scribd and not be able to open the books I’ve been reading and using for school assignments. They are known as the “Netflix of books” but thankfully Netflix doesn’t charge me full price and then shut down my account each month because I watch too many movies. “Unlimited” memberships are very much LIMITED, so don’t read too much or else you’re paying for nothing! They try to get around the fact that their cheating their customers by saying “while all of our titles may not be available, there will always be something available to read” but what they leave out is that by “something to read” they mean books that are 100 years old and are also available for free on every other platform because they’re free public access books like Gulliver's Travels and such. Nothing I would ever want to read nor PAY to read when I can access it for free everywhere else. Scribd is amazing for about a week or two, then it’s just a scam that takes your money without providing what you paid for..War Eagle To The WorldVersion: 9.12.0

Initially loved, Recently Disappointed and FrustratedI came to Everand as a grandfathered scribd reader/audiobook listener, and I loved the content and mostly loved it didn’t have any issues with the availability. As someone who listens to audiobooks constantly through my day-to-day life I was looking for a cost effective way to achieve that, scribd was it. Unlike audible, the books you read are not yours forever should you discontinue your subscription. The recent change over to the new subscription plans really have cut down on the unlimited content that is available in the genres’ I typically listen to - whereas before, possibly there were books that you maybe need to wait till the start of the next month to listen to, now with the same level of subscription I am only able to ‘unlock’ one book per month, which took my library from 150 TBR to zero available. Sure I’m up for relistening to books, but to drastically reduce the unlimited content available and even at the premium subscription to only allow 3 unlocks? That is extremely disappointing to a constant listener, and my library of 400+ books I don’t even get to keep if I decide to cancel my subscription, years worth of books lost. This subscription change might be worth me canceling and trying to rebuild my library in audible, even with the extra expense that would be, at least my books would be mine no matter what..WpamelaVersion: 15.13.1

I wish it was betterLet me start off by saying this has potential to be a really great platform to get audio books. But there is a lot of room for improvement in my opinion. I have been using this app for about 4-5 months now. And have acquired some books. Now, my problem with this app is how inconsistent the playback quality is for the audio. Example: You’ll be listening and be on, say, chapter 23… the next chapter is 24. Duh… but no, it says you’re listening to chapter 24, but it starts the book over OR jumps you to a random chapter both ahead or ones that you’ve already read. Leaving you with no way of knowing where you are in the book because it says you’re on chapter 24. So, you have to restart the app completely and find your place again. Another example being: you’ll be in the middle of a chapter and it pauses, and rewinds approximately 30 seconds and overlaps with where you actually are. And just sounds like a jumble mess because the narrator is talking over themselves for that time. I check most of my audiobooks out via the library, but do use Everand for the books I need to read asap or have a 9 week wait, so this app / platform in theory is great. But with these playback issues, it’s leaving me wanting to pull my hair out. This problem has occurred in almost every single book I’ve unlocked (I currently have 14 titles, and have experienced issues with I wanna say about 9-10 of them). At first I just dealt with it. But it really is annoying. Yes, I’ve found a way to make it work. But it’s still a minor annoyance that I’ve grown quite irritated with. ESPECIALLY when driving..Chouinard206Version: 15.19

Used to be my favorite appI have loved this app for years and have been a loyal user since I am a fast reader. I finally broke down and updated the app and plans since I was being promoted every five mints when I was on the home page or looking for a book. I looked at the information on the plan before switching. App stated you would unlock 3 books or audio books a month for premium titles and have unlimited on other titles. And that the ones you’ve saved/ reading would be unlocked. What they don’t tel you is that they only allow you to access three titles at a time PERIOD. The majority of my saved got blocked and I wasn’t allowed to access it for 30 days regardless if I finished a book or not. Which was not in there information about the new plan. Then what they consider premium titles is not actually premium content. 95% of the app whether it’s a well known author or not. So now as someone who reads 5-8 books a month I can’t even use the app anymore due to their new rules. I get if they needed to raise the price due to the economy but to almost double it and cut the use of the app by 80% or more is ridiculous. Then when I tried to delete my account the company doesn’t let you until the full 30 days is up on your plan. And deleting my account is the only option since they don’t allow you to go back to the old plan. This app was my favorite app. I hate what they’ve done to it in the pursuit of profit..Catlado_cordeliaVersion: 15.5

Total lack of billing transparency!I started subscribing to Scribd about six months ago, and just let my final month with them lapse. They promise unlimited listening to their admittedly great library of audio books, but what they don’t clearly label for you is the myriad of titles that if you listen to it can render your subscription useless for the rest of the month. This last month I got to listen to 2 books before all but 2 items in my 60 title list became unavailable. The items remaining? Free use content and podcast level materials. So for three weeks my subscription was worthless to me. The reason given is wanting to pay authors appropriately, something I can wholeheartedly get behind, but provide some transparency so your customers can know what to expect. Perhaps a point allocation that let’s you see when a title will take up your allocation. You could even use it as an opportunity to sell additional credits as an in app purchase. Treat your customers better, you have a good product that is currently very poorly implemented. Update: The impersonal and canned response in the “Developer Response” below shows the lack of genuine care for their customer base. It also tells me that I am unlikely to see any change in their current approach. For that reason I encourage you not to get caught up in this, I assure you it’s far less the deal it appears to be. Further update: further explanation won’t be necessary as it is obvious, you are not interested in making your service more transparent for your customers. Disappointing..Mcone5104Version: 13.7

NOT UNLIMITED-Used to be a great ap-now it’s CRAPI’ve been a scribd subscriber since it first came out and it used to be amazing-even with a limited library the selections were enough to keep me entertained. Last few months they’ve started throttling my audible books every month to a seemingly obscene extent. When I brought it up to customer service last month they insisted I wasn’t being throttled but it had to do with licensing agreements and release dates for “certain titles” which is BS ... thing is there’s no way to “sample” an audible book without them dinging your usage-so if it’s a crappy book and I quit listening 5min, magically all the titles that WERE available prior to my preview are no longer available until the following month. You can’t convince me that’s not throttling-so “unlimited” audiobooks only applies under Scribd’s jacked up definition of the term. Ridiculously insulted at their scripted response from customer service trying to justify their methods and understand completely why you can’t CALL a customer service line🙄 you can only email and wait days for an unsatisfactory response. The product was way better at its conception. Gonna cancel my Scribd membership and double up on audible-at least they are transparent about exactly what you get for your money, you can preview a book before it counting against you, and if you have a concern-you can talk to a live person that actually values their subscribers and will do the right thing!.Grassyhoppar1Version: 9.3.1

Shouldn’t Be Called Unlimited*I love listening to audiobooks. It’s a great way for me to pass time at work and while commuting. I don’t have the time to sit down and read a book due to my hectic schedule. That’s where Scribd came in. The advertised ‘unlimited’ was great and understood that some title might come and go from availability. However, this month, I’ve only listened to one audiobook and already have restricted titles. I truly wish Scribd would take customers into account with this sort of thing and try to create a solution instead of their auto-generated responses. I’d be willing to pay an extra charge for “truly unlimited” or even if they offer “5 audiobook listens per month.” The fact that they say unlimited* with the asterisk puts everything up in the air. I wish I knew exactly what I would be getting each month. Perhaps creating a tiered program and being more transparent would avoid the upset customers because we would truly know what we are getting into for the price. Let me be clear, I truly enjoy using Scribd. My only app issue is that I wish it told me exactly how long I have left of a book instead of “7 hour” which could mean anywhere from 7 hours to 7 hours and 59 minutes. I think Scribd is an inexpensive way for busy bibliophiles to get their fix but I think there are issues that Scribd needs to hammer out if they want to keep their customers truly satisfied..NoNoNannyVersion: 9.1.0

Good app.. horrible customer serviceThis app is the best I’ve seen if it’s kind. You have so many options and they have brand new books very quickly. However, I’ve had an issue with the audiobooks for almost a month. The sound quality was awful and kept skipping. I contacted customer service right away and never received a response. I got tired of waiting for help and cancelled my membership because of it. I can’t justify paying for a service where I only get half of the benefits because the company won’t help me with a huge issue. Update- Scribd contacted me saying they’re backlogged on support tickets. They asked me to update This review with my ticket number so they could escalate my issue to the top of the queue. However, I’m not sure customer service is as backlogged as they stated. I opened a ticket after never receiving a reply on my original one and the next day it said ‘ticket closed’. No reply. Nothing. Just closed as if the issue had been resolved or at the very least addressed. So, I opened another ticket hoping it was just a fluke. Same thing happened. It was closed. Someone in customer service closed the tickets. So, maybe not so backlogged if they could close out my tickets so quickly. The app worked great for me for the year I used it. But I needed help with an issue on the app. I tried every outlet I could to get help before canceling..Jessbr1988Version: 10.22

Absolutely not unlimitedUnfortunately, I have an experience like many reviewers here: I really enjoyed Scribd for several months until suddenly my account was locked and 39 of my 42 saved books were suddenly unavailable until the next month because I reached my “monthly limit.” I was confused because my understanding was the Scribd was unlimited! But when I contacted customer support, they reiterated that subscribers have unlimited access to the Scribd catalog…unless they listened to too many books, in which case their saved books would be locked until they paid for the following month. When I pushed for clarification about how many books I was allowed to read in one month before my access was throttled, the customer service rep repeated that access was unlimited, which is obviously a lie. When I said that I was going to cancel my subscription because I had no way of knowing when my account would be locked again, the rep basically told me to go kick rocks. My tin foil hat theory is that high-volume users (which I guess includes people like me who listen to two audiobooks a month lol) are too expensive because the app has to pay per license and they want to drive us off. Otherwise I have no idea why they would treat users this way. I’m trying to imagine someone at my local gym yelling at me for wearing out the treadmill if I used my gym membership too many times a month. So caveat emptor, I guess. If you use this app every other month to read one book, you’ll be fine. If not, you’re going to be scolded and have your account locked, and then be treated like an idiot for wanting to know why..CkeefemoranVersion: 13.15

Was good, but now.. ☹️I originally subscribed for the wide range of selections they had of audiobooks (the ebooks were an added bonus). I’ve been using this subscription for a good bit of time and felt like the price, quality and content were more than fair. The 30 day trial was fantastic and probably one of the best ways to grab new customers. A good portion of these audiobooks were new, but majority were not popular. The price of the subscription was also fantastic for what I was getting. The app is overall decent, with minor issues here and there but nothing major that ever caused me to feel “this app isn’t worth the hassle.” As of November 2024 - Normally, I’m not one to jump ship after any changes are implemented because I want to see how beneficial they are, especially with books. After reading the changes, I can’t continue with the new structure they have for pricing and books that are considered “premium.” Not exactly saying other apps are better/worth it but I would rather quit my subscription to Everand and use that money towards others. If they changed the plan to be $15-$17 for unlimited audiobooks, then I would go back. But putting a limit on “one premium” title a month with the option of upgrading to 3, is not even worth it for me. I wish I could say I was the only one who felt this way but after speaking with several friends, we were all on the same page with ending our subscriptions. I understand that companies must make money, people need to get paid, to upgrade the app and add more content = more labor/money involved, etc. Maybe one day I’ll come back but right now, the app/subscription is not worth it when there are other options that are available..Emmamackenzieee2Version: 14.18.1

Terrible functionality and outright scamI was a proud scribd user, I tried to convince all my friends to use it. But now I'm canceling my subscription and feeling passionate enough to write a review to warn others to stay away from scribd too. This app worked so well for me the first few months, but it has gotten so much worse lately. I mostly used scribd offline, and the functionality was awful. I couldn’t use bookmarks, highlights or notes, and as soon as I connected to internet my place in my book would be lost. If I swiped away from the app or closed my phone it would boot me from the app and I’d have to get back on it again, a task that took anywhere from a few seconds to a few minutes (whether I was using internet or not). Imagine waiting 5 minutes for an app to load in 2023. Then there’s the bit everyone will warn you about, the fact that they advertise their service as unlimited but will randomly take all the books off your shelves and leave you only porn and uploaded documents for a week. Every single month. They don’t disclose how many books it takes to reach this point, either. One month I read over 10, this month—my breaking point—I think I was allowed two. I am not paying over 10$ a month for access to two books. Save yourself the frustration and find your digital books and audiobooks somewhere else..Annoyedaf478Version: 13.15.1

Underhanded Limits on TitlesI did a free trial and was initially impressed. I read 20+ books per month and this seemed like an inexpensive way to access more books. However, as you use the app they throttle your content without warning and make most titles unavailable until after your next billing date. It’s underhanded and annoying - I would rather have known up front about these limits before I made a “to read” list of 100 books, none of which I am able to read before my free trial expires. I’m going to keep this and pay for one more month to finish a series but then cancel my subscription. Additionally, there are copious amounts of illegal ebooks on the site. I would search for a work or offer and find it offered as an epub uploaded by a random user, not an author or publishing house. Book piracy is bad and detrimental to authors and it doesn’t seem like scribd cracks down on it very much from my point of view. There is no way to flag or report a pirated book within the app. (If you read this, please do not search for pirated books. Get a library card and request titles, maybe borrow a friend’s library login to see more ebooks, take advantage of free books on kindle and other platforms, etc. Pirating books disrupts the entire ecosystem of the book world, hurts authors, and can prevent your favorite authors from publishing more books due to a lack of demand.).JemidiahVersion: 12.8

Customer Service Doesn’t Exist!This would be a fantastic app if it wasn’t for the few issues I’ve had. It started when one of the books I was listening just mysteriously disappeared from the Papp with no warning at all (even though they’re supposed to tell you if it does, which will be an important point for the second issue). So I sent them an inquiry about it a few weeks ago and have yet to hear a reply. The BIGGEST issue came when I was listening to the The Wicked King. Now for this one, they were they actually sent me a notification saying the audiobook would leave Scribd on 2/16. An email I still haemve my copy of, by the way. Anyway, I tried playing The Wicked King one day and low and behold it stops working and I keep getting this message saying it’s not available. Well, this goes on for days and I send in another request for Customer Support. I hear nothing for weeks and so I email them about both tickets, and they email becomes a ticket number! I’ve never seen Customer Service take this long! I don’t think they even exist! Also, if you try to search for The Wicked King before 2/16, like I did just now, it doesn’t show up at all! Why say it’ll be there on until 2/16 when that’s clearly not true! Why don’t you send any emails out about these issues and update your customers? Customer Service just doesn’t seem to exist..BloomyBlondeHeartsVersion: 9.1.1

Throttling? Yes, you do.I’ve had this service for several months now. I suddenly have a list of OVER 70 titles, some of which I already started listening to that now can’t be accessed for at least another week. Why? Why are books that I have already started listening to on this app “not available until...” list? Surely you can understand why claims of throttling are thrown against Scribd. I can see, maybe, a few books with wait times (for whatever reason...and those reasons ARE NOT CLEARLY STATED) but I cannot understand how you can claim no throttling when you have OVER 70 books that are suddenly unavailable but were available a few weeks, days or hours ago. Furthermore how can you possibly claim no throttling when I can no longer listen to books I have ALREADY STARTED...like some as early as this weekend, until an arbitrary date rolls around and then I have access to books I previously had access to? Are you kidding me? I was actually started to think Scribd was not that bad, but you guys are finally showing what your business model actually is. About 20+ books I literally saved this weekend with plans to start then this week, now they are not available until some arbitrary date. New flash—this is throttling content and you guys are dishonest. 70+ books that are now not available but were last week or this past weekend. UNBELIEVABLE. For example, I saved the NEW book, (that you advertised as recently added) “Indianapolis”. I even started it YESTERDAY and TODAY it is suddenly unavailable until whatever date you selected. ARE YOU KIDDING ME? Fraud..IphonehdVersion: 8.8.1

Very disappointed.I used to LOVE this app and use it more than any other, until last month. I’ve been using this app for a couple of years,& I’ve always been really happy with everything about it! However, the new update & higher price in order to read or listen to most of their books, is very disappointing. We used to be able to listen to a handful of different books at the same time, and after finishing some of them, they would limit access to the newer books until the next month. I thought that it was set up in a way that was completely reasonable and fair. Another nice thing was that you could preview books for around 30minutes, but now you only get a 5minutes preview. The bottom line is that you are now forced to pay more and “upgrade” your account with this new version, so that you can read or listen to any of the best books! It appears to me and to a lot of other people that the developers have just found a way to make a lot more money while making this app a lot less enjoyable. If they don’t fix this or change the way this upgrade works, I’ll have to cancel my subscription and find a different app to use- and I really wish that I didn’t have to! I really hope that the developers listen to the public and change things back, or at least make it better than it is at the moment..Jessica0085Version: 14.19

Not unlimited audiobooksI have been a member of scribd for many years but this current scribd has lost me again. I understand that they work on a contract basis but that is not the issue. There is a notification when a book you’re interested in will be expiring and when it will be available again. I read Maybe 1-2 books a month on scribd but every time I go to read something, the sequels are suddenly unavailable after I start reading the first book and then I have to wait until just before my subscription renews to read the sequel. This months example: I decided to listen to a short 5 book series yesterday (6 hrs per book) and looked to make sure all 5 were available before I started it because I hate getting into to something only to discover I have to wait 3-4 weeks until I can finish it. This is also the first book I have read on scribd this month. Today I go to queue up book 2 at the very end of book 1 and suddenly none of the sequels are available anymore until my renewel. So I decide instead of buying the sequels on audible like I usually do, I’ll just try a new book. So I choose a duology, both of which are available to listen to prior to listening and both were downloaded on my phone. I have 4 hours left of book 1 and went in tonight to queue up book 2 for work tomorrow, but suddenly book 2 is no longer available until my renewel. Since scribd forces me to go buy my books on audible every time anyway there is no point in continuing my service with scribd and I will put the money I usually use on scribd to pay for the books Im actually wanting to read on audible when I want to read them..Bsb_lvrVersion: 10.13.1

ScamIt’s not unlimited. I can never read past 3 books without everything I have saved (over 270+) books becoming unavailable until the next pay period. As you listen to books, they start trickling away to be unavailable until If you are lucky enough to listen to a third book, they are all unavailable. They always say their catalog “rotates as you listen” but that is not true. I paid for two months and didn’t listen to one book to see what would happen and guess what? Nothing happened. No books became unavailable and not one over my 270+ saved books became unavailable until the next pay period. But guess what? I listened to one book this month and 70% of my saved books became unavailable right before the book was done. Then midway through my second, all of them became unavailable. Sometimes I’ve even had the second book I am listening to shut off halfway and become available next pay period. If you are someone who listens to a book a month maybe two if you are lucky, then sure, this app would work. But for someone who downloaded it and wanted the “unlimited” books, it’s a scam. And look at their real reviews and twitter complaints. People will cancel and still get charged. I mean hundreds of comments complaining of this. I think most of these high ratings are people who haven’t ran into this problem yet or only listen to a book a month..Lauren20132013Version: 9.11.0

Having to jump between two apps now is not worth itIn response to the developer: The original app literally had tabs separating books, audiobooks, sheet music, documents, ect. That’s what separates it. There was ZERO reason to make a whole app solely for documents and I can guarantee no one requested that. Are you guys going to make a separate app for audio books, a separate app for ebooks, a separate app for sheet music. No one wants 100 different apps in their phone. What we want is an app that includes everything. Which is why I subscribed to you guys for so long because everything was together and easy to search for and find. I’m not trying to research the same topics in multiple places. I’m not trying to make more room in my phone for more apps when like most other people, am low on space. This is a total fail and I’ll be cancelling at the end of month. To be honest the documents is what got me to subscribe in the first place because it contained cool random things you can’t find in other places in addition to being able to listen to audio books and read ebooks. I’ve always pirated and that’s what I’ll go back to… I don’t want two different apps. Why would you guys do this. My phone is already out of data as is and I also don’t want to jump between apps to look for books and documents. Honestly I’m most likely going to cancel after being a member for all these years. It was a convenience having everything together. ESP when wanting to research topics. This just makes it not worth my while. Also WHY IS IT BRIGHT WHITE FOR A BACKGROUND. It’s horrible at nighttime now which is when I mostly used it. You guys killed this app…..LethalCupCakesVersion: 13.17

READ THE REVIEWS, DON’T FALL FOR THE DECEPTIONI pay $9/mo for an “unlimited” subscription to “read without limits”. In the course of 14 weeks I listened to 10 audible titles and read 1/2 book. Without warning all audible titles were removed from my saved list and NO audible titles were available to me for nearly 3 weeks until the day my January subscription begins! Searching a tediously long TOS, Scribd repeatedly states it “grants You a LIMITED subscription”, nowhere does it say “unlimited”. That’s not the UNLIMITED subscription I was lured in with! Finally I found a buried disclaimer that a very minor number of users would be affected “at Scribd’s discretion” when “a user consumes an unusually high volume of materials”. 10 titles in 14 weeks constitutes that? A week later support responded to my email with “I had a look at your account, and I see there are some titles on Scribd that aren’t currently available but will be soon.” followed by ‘titles become unavailable when new ones become available so Scribd can provide a constantly rotating large selection’. That’s untrue! No audible titles are available to me but when my friend subscribed to a free trial to see, the titles on my list ARE available to her. I cancelled my unlimited subscription, not bc it is indeed quite limited but rather bc of the excessive deception as well as the murky “at Scribd’s discretion”, “unusually high volume” policy. I’d happily pay (and do elsewhere) for a limited subscription that’s honest and clear about what is and isn’t included in the price..~Jules555~Version: 8.12.1

Dishonest and predatory, no accountabilityEverand cancelled my membership with zero explanation or warning, they first claimed it was my fault so i sent screenshots disproving this. then they blamed my bank, again sent screenshots after speaking with my bank directly. After i disproved every excuse they tried to come up with, they finally admitted that THEY themselves Terminated my subscription manually and will not provide any explanation even though there was no violation. when i emailed back calling them out for dishonesty and extreme lack of transparency (which they LOVE to use as their catchphrase in all their automated responses) they again doubled down that it was NOT a payment issues, the subscription was manually cancelled, and went back to implying i must have cancelled it even thought i used to use this app daily. Now they are trying to force me to buy a new more expensive subscription because they forced me out of my original subscription i was grandfathered into using incredibly dishonest business practices. i am reading through their terms and conditions to submit a report to the better business bureau. My ENTIRE book club pays for a subscription individually, but now we all have to cancel and move to audible because we need consistent access to the same titles, and it also feels icky giving money to this company..IfImHereItsBadNewsVersion: 15.2.1

Just get a public library cardIf you read sparingly (1-3/4) books/magazine a month this service will be fine. I joined during the middle of winter to provide some entertainment and escapism during the dark days and to get through some stressful family moments. In these periods I read frequently - too much apparently for scribd. Any magazines or book that I borrowed briefly to preview seemed to count against my item or pages (not sure which way the company limits users as they don’t disclose your limits) which then led to me being unable to finish books I was actually reading. As I read, more and more items from my wishlist would disappear to the ‘available soon’ (can’t remember the actual title) and I would be unable to access these - which eventually consisted of my entire library - until the next payment cycle began. Seriously, just go to your local library and sign up for a card and use their ebook services. You probably get a greater selection and you will never read “too much” in a month! I hadn’t had a library card since childhood, but this experience left such a horrible impression on me that I finally made my way back to the public library. Don’t waste your time or money on this service if you read regularly..Song of a SirenVersion: 12.11

Not unlimitedI watched available titles dwindle daily as everything listed my next billing date as the available date. I sampled several books, but only read a couple of audiobooks in a months time. Meanwhile, I can’t even search for books because unavailable titles are excluded from search results and literally everything I was searching for was unavailable. I’m talking about entire topics, not just authors. The language they use is vague and misleading at best. They reference materials being unavailable, but it’s basically everything I was looking for. Books already begun would switch to unavailable also. They make it seem as if the availability is arbitrary instead of clarifying exactly how availability works. I asked for clarification and was told to read the vague articles instead of getting an answer with details. Clearly they intend for the process to be mysterious, vague, and arbitrary instead of telling you that the number of items you open is limited. There’s no option to return bad books and actually read something else either. They should have named it enigma. They keep specific mechanics a mystery so they can sucker you into paying for a month or two before you realize what’s going on. We might be able to make the most of it if we knew how to avoid turning every title to unavailable, but that’s top secret..Bethh32Version: 9.5.0

New subscriptions are terribleUpdated: the monthly subscription used to include unlimited audiobooks. It’s changed to one “premium” book a month…so I went from unlimited to one for the same price. Surprise - all 50+ of the audiobooks I’ve saved over the years of my subscription are now considered “premium.” Bummed to have cancelled - it used to be my favorite! And a real surprise - when you cancel, even if it’s right after you paid for a month, you lose access to your library immediately. Super shady - even Audible is better than that! Original: Don’t get me wrong - I love Scribd and will continue to subscribe! So many great books available. I just wish the app wasn’t so buggy. At least once per book, it randomly loses my progress and starts the book over. The app isn’t great if it’s not open - like if you start listening to an audiobook, and your screen goes idle - if you pause, then try to play again, it usually doesn’t work - you have to unlock the screen, and play from the app. Often, I have to tap “play” multiple times - I always get one or two “just a moments” before I can play. I use Audible and Libby just as much as Scribd, and neither have these issues. I wish Scribd would figure it out - I’m tired of reaching out and just hearing “clear your cache…”.TacogoeVersion: 14.20

Questionable ServiceI listened to two audiobooks through this service in the first week of my free trial - it was amazing the collection they had and I thought I had found my nee favorite service! I was eager to add about ten audiobooks to my library as reminders for what I wanted to try and read next. However, after I finished my second book all but maybe 2-3 books were marked as unavailable until my next billing cycle. I was shocked because earlier in the day they had been available and I had no problems with their availability during that first week. The excuse the app provides is that it‘s due to the publisher, but the books had a wide variety of publishers and why would they suddenly be available the day after I renew my subscription? How does my billing date have anything to do with their publishers? The app clearly puts a cap on what kinds of titles they will allow you to read and their advertising is just blatantly problematic to suggest this is not the case. Also, I noticed as I was looking through ebooks which were about the only things I could find available a lot of them are uploaded by random people in odd formatting, so I feel like something much more questionable is going on with this service! Overall, I would not recommend any avid reader or listener use this service, clearly some type of scam!.Carey5898Version: 10.17

Worst customer service everI signed up for a one month trial. When my month was up I decided I wanted to continue being a customer. However I noticed there was two charges for $8.99 one from Scribd and one from Apple. I was shocked so I contacted Scribd customer support the only way I could via email. A customer service representative contacted me stating that I had two accounts. The rep said she would be more then happy to refund my credit card and cancel my subscription linked to an actual user name and password. They informed my that Apple didn’t give them refunds and I would need to take my problem up with Apple. I replied saying that I would like to keep the account attached to the user name and password where I could sign in using different devices. I said I would be more then happy to have a refund or even the credits I paid for. The rep replied stating again that they could refund my account but that it would cancel my membership with the user name and password. At this point I was getting upset. Here I was trying to keep the very account the rep was saying I would have to give up not only that but the rep addressed none of my issues or concerns. I again attempted to contact Scribd saying that I wanted to keep the user name and password account and requested that they help me figure out how to do so. I received an email only a couple hours later stating my account was canceled and my credit card would be refund within 3-5day. I was told to contact Apple if I wanted a refund from them. I was left in shock! I can’t believe that a subscription based company has zero customer service and absolutely no live contact..Tru_Aries23Version: 8.1.0

Ruined 👎🏾I am highly upset and disappointed with what they have done to Everand. As a lifelong lover of books and reading, I use to be absolutely in love with this app, all of the possibilities that were seemingly endless! But what it has become now? Tragic. It’s horrible now. It’s heartbreaking what they’ve turned it into. They’ve completely ruined and destroyed what use to be an amazing app. It was so much better than what it is now. Where before you were unlimited, now you’re incredibly restricted. You’re paying more money but getting less access to content. You use to be able to read as many books at a time as you wanted, now you can only read no more than 3 at a time. 3 a month. And they just jipped me on being able to do that! I’ve been with them since before they became Everand, when their name was just Scribd. So I know what it used to be and how drastically it has changed. Very heartbreaking, very disappointing, very upsetting. I’m seriously thinking about cancelling my subscription because it’s nothing like what it was before. All the ebooks are now locked. It’s not select titles. It’s all the ebooks! All that I’ve seen and have looked up so far. Like I said, very heartbreaking what they’ve done. I won’t be recommending this new version of Everand to anyone..ShowluvVersion: 14.20

You are not audible. Terrible appPost developer response. If you all had keep the books that were free, free. Then it would have made sense and then made new premium titles requiring coins but that’s not what you did. For example I had the good guys by Eric ugland saved. After your change, all 14 books that were free, now require coins. 11 of the 14 books are free on audible. How crazy is that. I would’ve honestly been cool with the higher price point of the app to keep it the same. But this is my last month. The 20 or so books I had saved require coins. So there isn’t any reason for me to continue. Best wishes on your app. So the app decided to make a change to go to a system like audible. But in doing that alllllll of the books that were free now require coins. I do not mean new books, all of the old books. Same books they are requiring coins for are the same books offered free in audible. I cannot believe they went this route. The app forced you to switch over to the new plan blocking out all books you want to listen to. I had 20 books in my queue. All require coins. I’ve been a dedicated fan of the app for years. I wish they just raised the price over doing this. The app force closes and resets the book a lot. It does have any end of the year stats..Mike LooooooowreyVersion: 14.20

Can UnsubscribeSigned up for the free month and now that I want to unsubscribe I cannot. I followed direction for both the app and iTunes methods and neither gave me an option to cancel. Also don’t like that they won’t give a discount to Canadian students. I’m in grad school but since I am not in the U.S. I don’t qualify. 👎👎👎 Get me off this app and don’t charge my damn credit card. Ffs.LauraladeedaVersion: 7.9.2

WowThis app was top tier now it’s just like every other greedy company, so disappointing. It’s really too bad that greed has ruined and is running everything now. Good luck..MkattSsVersion: 15.19

Sold out for Audible like subscription plan 👎Used to love this app until the new subscription plan locked all new titles and only allows 1 unlock for the month for the price I was getting essentially unlimited audiobooks for previously. Will be unsubscribing unfortunate.Samantha :D :)Version: 15.17.2

Good selection but never availableGood selection of books, but a week before the next bill date, all my saved books become “unavailable” until the day after the next billing date. So the “unlimited” option is a bit of a misnomer since they randomly switch books to unavailable until you pay for their service again. Definitely a bit frustrating since it’s not just new books they do this with, and all the books I had saved but not read yet are currently unavailable for a week. Two days before the next billing date, and every book I search is “unavailable” that is not a rotating library.SuppppppppppVersion: 12.5

Terrible nowThe new 2-tiered plan means there are LESS titles offered to readers. Even obscure titles are considered “premium” and you can only read one (or three depending on your plan) per month..Jenny patriceVersion: 15.17.2

AvoidThey just changed their memberships, unlock 1-3 titles a month depending on the membership, and no carry overs. Very few available titles that don’t need to be unlocked. It just became worse than audible.Vickk711Version: 15.17.2

Disappointing restrictionsIt’s annoying that I pay so much for the ability to use the app but then I am restricted to how much I can listen too..Lady_PyralisVersion: 15.17.2

Not clearNot clear and honest about what they offer- only certain books are available- whenever you’re close to your renewal day- they will put most titles on hold until your next billing day. So you have to pay for the next month in order to access more books..CtpxxVersion: 15.14

New updateWhat made Everand worth it was the unlimited books now it’s limited.Nyasha03Version: 15.10

Can’t relisten to audiobooksIt was great, now it’s unusable. One of the main use cases for Everand was audiobooks with my children, they liked to listen to many repeatedly. Now, after completing a book it won’t let you start it over, it just says “You just finished!” And asks you you to rate the book… awful. It didn’t do this back as Scribd.CodwatsoVersion: 13.18

Not goodThey put a monthly limit on the books I listen to. Not unlimited. Gonna try kindle because Scribd is a bulls$&@ service..GrooberMiesterVersion: 13.13.2

Rip offThis app and program is a rip off. You literally get a handful of days less than a week of audiobook selection then nothing is available, except for bottom of the barrel selection. Even an audiobook that I had downloaded on my phone is no longer available after a five day time. After my subscription renewal. At this rate you’re paying for maybe one or two books if you’re lucky. Outrageous. In the past, I could at least have a book or two, downloaded and get to listen to them, now I have downloads on my phone that are being held prisoner, and I can’t listen to until the end of the month 25 days from now. I don’t even think I will re-subscribe. I’ve had this program for a few years and this new update is the absolute worst..PinkcowlandVersion: 13.11

I hate this APPIn the middle of reading a book and it drops it saying it can no longer be read in Canada. I just want to get RID of this app but it isn’t easy..Scribd sucksVersion: 13.7

False advertising by companyThis is not a review of the app, but rather the company itself as ‘unlimited’ does not mean ‘unlimited’, which constitutes false advertising. Once a subscriber has reached a certain limit each month, the availability of books, etc. drops dramatically (e.g., saved list dropped from 279 to 29 and the search return of a certain term dropped from 20375 titles to 151 titles) until the next billing cycle..Reviewer123!Version: 13.2

Where is the selection?Other reviews have highlighted the audio dropping inexplicably, so please be aware before downloading. I listen to sci-fi and high fantasy and the selection just isn’t there. Be it from well known writers (GRRM, Robert Jordan, Goodkind…) to newbies like C.L Clark. When Scribd gets a deeper library, I’ll be back. Until then, I can’t recommend this to anyone..Taako HardshineVersion: 11.25

It’s just taking up space (no free books)I downloaded this with the expectations of yeah there will be some books needed to be payed for but all of the books require a monthly subscription the only reason it’s free is so they do the subscription for all the books so if you want to listen to audiobooks just go to Spotify or elsewhere as all these books aren’t available..MashedPotatoes00Version: 11.20

Usability is poor, support almost non-existentWhile the book selection is fairly reasonable the usability on iOS is not good. Trying to select more than one word at a time (eg. to highlight, copy, etc.) is incredibly difficult and often not possible at all. More often than not, when I return to the app to continue reading a book, it's on the wrong page. Sometimes when reading a book I've saved, I'm repeatedly asked if I want to save the book. The app will randomly switch from vertical scroll to horizontal. I could go on... If support was good maybe these issues could be excusable but when I have been frustrated enough to submit a ticket, it has taken over a week to get any kind of reply. I keep hoping that these issues will get resolved but hope is wearing razor thin. Disappointed..MeagermindVersion: 11.7

I didn’t even download the new version, THEY reprogrammed so the app version to stop working.I DID NOT even download the new app version, I had the version that worked on my devices and kept them. Again, I made ZERO changes, and I am a paying customer. I suddenly started getting a message saying this app is no longer supported, and I could close the message and continue listening. But then one day, it would no longer play anything and there would be a message popping up everywhere I tapped/ clicked. As I said, I did NOT download a new version and regret it, I kept my old version that always worked. They decided to change it so it would not longer work with my device - that would likely mean that they updated the version without releasing it as a new version, which affected me downstream. I wrote them for an older version that would work, they said they can’t and the work around they offered was that I get a new device. So If I want this to work again, I have to get a new phone for a thousand dollars..Mr_and_MrsVersion: 15.1.1

Was great….The new billing structure simply sucks..Jdubs333333Version: 16.1

Greed took overThis app was one of my favourite apps then they got money hungry.Ipjone xr userVersion: 16.1

No longer relevantI have been a member for so long i dont even remember when i started. Feels like a eecade. The old model which was similar to netflix made sense and was unique. Unlimited (or at least felt unlimited) books for a flat fee. To change this model to a rip off of audible somehow feels offensive. It would have made more sense to increase the price if thats what they needed to stay afloat. Going back to audible..ByebyeEverandVersion: 15.24.2

DownhillI use to love this app, however this new pricer subscription to listen to pretty much everything is my sign to leave..Shan.BeckVersion: 15.24

LacklustreIt’s too bad…. Tends to not perform well really poor, slow and incomplete search engine but the web version is just fine 🤷‍♂️ AND now it lacks SO many books than it used to… I sued tell all my friends about it-now I don’t-won’t recommend it all anymore…. Too bad 4 years is coming to an end… 🥲.!TeddyK!Version: 15.24

Disappointing new packagesTo be able to enjoy this app as I have for several years, I will now be forced to pay $10 more a month. I have loved this app and used it religiously, I am now considering cancelling since this change. Very disappointed..Reader1275Version: 15.17.2

ChangesThe recent changes to the app are terrible. I have been a loyal customer for 10 years. You can no longer listen to multiple books in a month without paying a fortune. Money grab. The charm of this app is gone. Do not purchase..LacyboiVersion: 15.24

Bad subscription changeA new CEO, and a move to be an Audible or Spotify. The old Scibd/Everand was amazing for the subscription, straightforward library model, and support. The “new and improved” has lost its way… cancelled my subscription after years. Don’t recommend is an understatement..EdmolsclVersion: 15.23

It’s so expensiveThey changed the way they work and now the monthly subscription only covers one “premium title”. But it’s so hard to find any that are actually “free” with the paid subscription. I spent forever looking and every single one required an unlock. Would never recommend..000 GGGVersion: 15.22

Used to Love it….I used to LOVE Everand, I would recommend it to everyone it was affordable and had a decent catalogue of books. Now it’s moved to a “more clear, less confusing” model and umm idk I never was confused? It seems like a rip off, $13 to listen too or read 1 book a month or double the price and you can read 3 books a month…. cancelled my subscription when I couldn’t find a single book that didn’t require me to upgrade..DaniMarie_21Version: 15.22

👎🏻It used to be the best audiobook app because it was unlimited and unique. Now it's the worst. Round of applause! 👎🏻👎🏻.SthewoodVersion: 15.22

Used to be great. New model is awfulThe old subscription model was fantastic and worth the monthly. The new subscription model where almost all content is locked and you get either one or three unlocks a month (depending on your subscription) is a total rip-off. To me, that’s not a subscription. It’s a payment plan that should result in owning the titles you unlock. You lose all content you’ve unlocked if you cancel (unlike audible where you get to keep it). Either have an unlimited subscription or sell the user their unlocks for keeps. The middle group is not for me. I cancelled after one month. I would give 0/5 stars if I could. Too bad that they wrecked a good thing..TI_writesVersion: 15.22

RipoffEverand recently changed its plan. Before you could access most (if not all) of the catalog all the time whenever you wanted. Now it’s one book per month or almost double $ for three books All in the quise « we are making more books available ». It’s petty and condescending. Highly DONT recommend..Frank778Version: 15.21.1

Terrible Rip Off ServiceThis app used to be great. But the last couple of months it's changed to where you can only read one "premium" book a month. And unlimited "previews". All the books are premium. And who wants to pay money per month to read a preview. Terrible. Taking late stage capitalism to the extreme with more money for less. The less is literally nothing..NicM2018Version: 15.21

Went from great to garbageEverand appears to be on a self-sabotage mission, and taking its current subscribers along for the ride. At this point it has devolved to actual fraud. If you want to pay for problems and frustrations, come on down!.BlocknotesVersion: 15.21

Getting worse dailyNot only are new plan changes terrible and unclear, the app is buggy and slow. Takes ages to load a search. Every time I pause a book, I have to restart the app to get it to work again. If I didn’t know better, I’d think they were purposely trying to sink the app..AmkytocaVersion: 15.20

Terrible UpdateI have been using Everand (previously Scribd) for YEARS. The part that made it amazing was that it was unlimited. With the latest update you can now have 1 (or 3) “unlocks” a month, it’s just the same as Audible. Really sad to lose this app to greed, I will be unsubscribing and will miss it dearly 💔.ArtsyizzyVersion: 15.20

UnsubscribingI loved the old subscribing plan, but now, the app is just like others. Isn’t worth the price anymore.SandrineOuelletVersion: 15.20

New plans are horribleI have been with Sqribd and Everand since almost the beginning. I recently upgraded to the top subscription because I am okay paying more for books that were recently released. I was under the impression that I got three of the premium titles with the upgrade, but could still use the “not new books” the same as before. That is a lie. Now all I get is three books a month. Total. I’m so disappointed I switched to the new plans. I absolutely hate it now and will be cancelling at the end of the month..Ordi347Version: 15.20

No reply from supportThe customer support sucks. I had paid for this and needed my email , as I couldn’t remember my login. NO REPLY. It says 24 hours. Bull. I’m still waiting 5 days later.Happy Cat 22Version: 15.19

Change of format for listenerDisappointed in this platform for changing the listening format. Only having access to 1 book a month, and most titles changing from standard to premium for the same cost as before is a huge step down for the platform I loved. I’ve tried to cancel my membership but also cannot seem to do so..Erdun1234Version: 15.19

New subscription plansThe new subscription plans are terrible. The unlimited library is tiny and the ‘unlocks’ do not carry over (unlike audible). One my annual subscription expires I will not be renewing. The books you unlock are still only borrowed and you only can access them if you have a subscription. audible is much better as you actually buy the books your credits and are still available if you no longer have a subscription..Dazzle942Version: 15.19

Used to be betterI used to love this app. But not anymore. Now they have moved to the Audible-like platform and it’s terrible. The reason I don’t use Audible is because you can only get one book a month. Everand was WAY better when you could save a listen to several books. I have used since 2019 when it was still Scribd and so disappointed with how this service has changed. Will likely just use the Library app now..Blondeebrit15Version: 15.19

Blatant disregard of you subscribersYour new structured fees are such a deceptive practice. You promise giving access to newer audiobooks while extending your unlimited library. This is completely false. The “unlimited” has shrunk to nearly nothing with the new subscription. To old subscribers, DON’T change your legacy subscription, you’re getting a better deal. That is why they forbid you from going back to the old one once you agree to the new one. And for new subscribers, keep looking. You can find better for your hard earned money, don’t give it to them, not worth it..CrowcorwVersion: 15.19

Disappointing ChangesI really, really loved this app and used it for a couple of years, mostly to listen to audiobooks. It was well worth the price and the thing that I loved was that it was such a different model than their audiobook competitors. But unfortunately that has changed now that they have shifted the majority of their content to “premium” content that require unlocks (of which you get either 1 or 3 depending on your subscription). Unfortunately now this app functions essentially exactly the same as other major audiobook apps (that I don’t like to use because they are not worth the value if you listen to multiple audiobooks a month). It’s really too bad as they really did stand out from the rest as a better option until now..Asdfghkqwrt1234Version: 15.18

RIPOFF!!This used to be my go to app for audiobooks. Since the new subscription change, it’s a complete ripoff. I’ve gone from being able to listen to unlimited current titles to only being able to select one a month. So disappointing and such a loss. I will be cancelling my subscription!!.Justine_RoseVersion: 15.18

Don’t upgradeI’ve been a member for over seven years and upgraded to the new plan thinking it was a better offer. Now all my saved books are locked and I’m limited to only three a month where before it was unlimited. The worst part is you can’t go back to the old plan, worst marketing ploy. Beyond upset and frustrated. Revert me back my old plan or lose another customer..DogvibeVersion: 15.18

Don’t upgrade your subscriptionThis app is now totally screwed up. Last week, I had total access to audiobooks and now I can only play a sample of all of them. The only ones that I can listen to are ones I’ve already played. I have canceled my subscription..SterlingcatsVersion: 15.18

Been nice knowing youI came to Everand from Audible because there were no limits. Back to Libby for free ebooks and audiobooks from my library. What a disappointing move on your part..CymbrogiBCVersion: 15.17.2

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