Scribd: 170M+ Documents Customer Service

Scribd: 170M+ documents Positive Reviews

Two problemsI don’t love the decision to separate the documents from official books, but I’m sure there’s a reason. However, with the stuff that now makes up all of the Scribd app, there are two problems that make it way more difficult to use than it should be. First, you still see the things you’ve saved in Everand. There’s no reason for this. If I want to see those, I will open Everand. Second, Scribd has always been bad about saving your place in documents. When you close a doc, you absolutely must make a bookmark. This seems like something they should have figured out by now. Otherwise, quite good..JcnullVersion: 14.1

Better than the restI am so glad to have stumbled upon this app! I have used Audible, kindle, Google/Apple books/podcast apps. Scribd/Everand outdoes them all. There is nothing that compares. It's a one-stop “shop” for Audiobooks, e-books, digital newsprints, magazines, podcasts, blogs, pdf documents (my favorite feature), and more. A person can upload a document, such as worksheets, study guides, or even sheet music, for others to access. Pretty much anything I have ever seen in print I have been able to find on this site. There are no credits or pay-per-book. You can save books to your library, customize and organize different folders, and download your reading for offline viewing. Hands down one of the best apps I have found. Well worth the subscription!!.MomaAngelVersion: 13.19

AudiobooksI have signed up as I wanted to listen to audiobooks that was the search I made. I only see documents and books not audiobooks..Anna VGRVersion: 14.8

What has happened ? “I’m not a robot”I’ve been asked to sign back into my account from the app. I’ve tried several times, but I am unable to. From my iPhone, it’s hung up on the “I’m not a robot”. What is the fix or is there an update that will fix this.Mart5337Version: 14.3.2

Best Best BestOne Subscription I Get A Mass Library Of PDF’s And Books Everand & Scribe is my go to for everything this platform beats Other book subscriptions! Thank You For the updates, new books I’ve been subscribed for years!.LoverboypopVersion: 14.3.4

Just luvIt’s almost a perfect digital library literally in your pocket. I’m pretty sure there is something in your category if not 100s of others. This may be the best app on the planet and it’s so underrated.Jbrant88Version: 14.3.4

Love this app for reading documentsScribd is great for browsing and reading documents across subjects like health, research and even cooking (my favorite). Note: I am a Scribd employee.Wannabechef1414Version: 13.16

I’ve Always Been a Fan of ScribdI loved the original Scribd, and yes it split into two separate companies, Scribd and Everand, very recently, which I’m sure was for a very good reason, at least enough for the company to make such a big decision. It seems that a lot of people are so far unhappy with the big change, but please read on. I hope my experience will inspire you to give the company a chance at least until it gets back on its feet. One MAJOR IMPROVEMENT I see on Everand (where the audiobooks and ebooks are now) is that I no longer seem to be dealing with errors when it comes to trying to listen to certain audiobooks that used to give me the persistent errors claiming that I’ve exceeded the number of devices I’ve been listening to the audiobook on. I would go through all the troubleshooting (i.e. check for the said devices on my account only to find nothing, delete and redownload the app, update the app, sign out and sign back into the app, contact support) all to no avail. It seemed that the problem WAS bigger as even the troubleshooting steps provided by Scribd’s GREAT CUSTOMER SERVICE team didn’t work. For this, I’M THANKFUL ‘cause NOW, I can finally listen to my audiobooks without the dreading feeling of, “Is it gonna play this time? Or am I gonna have to troubleshoot again for the next 20+mins?” I’m guessing that this issue (as I wasn’t an isolated case here upon me looking into the issue) may be one of the key points in the decision-making process. As for now, since they’ve barely started with the 2 apps, I am genuinely excited and will look forward to more updates in the near future. Scribd has been my favorite audiobook/ebook service (in many ways I prefer it over Kindle/Audible) and I’ve been a customer for a couple of years so I’ve seen and experienced the changes and growth. I would like to see more of what they have in store for us..OrangeTiramisuVersion: 13.17

Scribd questionGreat app, love it but have some questions about document vs ebooks.DR_iwamiVersion: 14.3.4

App good but sometimes gets stuckSometimes, it doesn’t open a document. You have to wait and try another time but otherwise good App, lots of material to read on it and on Everand. Hope they fix the issue. Thanks.Zzzzzzzing111Version: 14.9

One word "Brilliant"No issues what so ever! Thank you for your hard work..Lmn1966Version: 14.12

Why multiple apps ?I liked it better when it was all in one app! Not sure why it changed and now I have more then one. Also it’s not letting me opt out of cookies. It disappeared as soon as I went to click them off ! No longer able to view in app on my iPad. Why do you not support older iPads ? The purpose of having an older one still was to read on it. Now I can’t do that and can’t see on my phone to read. Allowing people to use on iPad Air 2 would be helpful. Use to love the app but not so much anymore.Mrs.Little Bo PeepVersion: 14.8.1

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Scribd: 170M+ documents Negative Reviews

Where is My Stuff?I’m trying to keep an open mind with this Everand x Scribd merger. Frankly, as a user, it is extremely inconvenient to browse content on two different apps, when it used to be on one app. Navigating my “saved” items has been a nightmare. Here are some examples: I look for a “document” on scribd, but can’t find it. Hop over to Everand, and find it there (turns out it was an “E-Book). Then I look for “sheet music’ on Everand, and again, can’t find it until I switch over to Scribd, and see that the “sheet music” was actually technically a “document”. Are you following my logic? Fellow users, can we relate? Also underscored is the inevitable feeling that these two services, currently covered under one subscription to Scribd, will eventually be two separate subscriptions (hopefully us founding users will be grandfathered into 1 sub). I would love to know the real reason for this change. My guess is either copyright issues (e-books being pirated as “documents” on scribd), or financial issues (joining forces with other companies to compete with Audible / Kindle). Because let’s be clear, the fact that the segregation of content actually makes it EASIER for users (as they claimed), is fundamentally untrue. I actually have empathy for whatever reason forced Scribd’s hand on this new direction. I proudly endorse this product as a superior alternative to Kindle and Audible. That being said, the execution and lack of transparency is disappointing..Size MattersVersion: 13.17

I have canceled my subscription and they kept charging my accountThis is not the first time I’ve experienced an issue with unauthorized charges on my account. Previously, I had to dispute a charge with my bank, which led to my card being re-issued. I’m finding it difficult to understand why I’m still being charged for a subscription I canceled months ago. This cancellation was confirmed by one of your customer service representatives. If needed, I can provide email correspondence to verify this. At this point, I’m concerned that my account will be charged again at the end of the month for a subscription I have not used. While I understand that investigations may be necessary, the inconvenience this has caused me over a $24 charge is frustrating, especially considering this is not the first time I’ve raised this issue with your company. I’ve already responded to your customer service team, who requested additional information such as screenshots of the charge and partial card details. However, I’d like to stress the urgency of resolving this issue promptly to avoid having to file another dispute with my bank. I do not wish to leave a negative review, but I will be forced to do so if the issue remains unresolved. I am willing to update my feedback once I see that the matter is properly handled and my account is fully refunded, with assurance that I won’t be charged again. I trust you will address this as soon as possible and provide a timely resolution. Sincerely,.Artm1000Version: 14.17

Unwanted Charges That Won’t StopCancelled my Scribd subscription back in November of 2022 through Apple. Received confirmation from Apple that it wouldn’t charge me any further. However, unbeknownst to me, Scribd somehow acquired my credit card info, and restarted charging me every month. It was on a credit card I rarely use and had set to auto-pay, and only noticed recently. It has been a nightmare going back and forth from Apple to Scribd, as both say the other one is at fault. I’m going to have to work through my credit card company and just do a charge back and stop payment. Both Apple and Scribd dropped the ball, and both are making it very difficult to get any refund or at the very least, the charges stopped. Buyers beware!.SarcasmIsNiceVersion: 14.7

What type of SCAM!?I downloaded “Scribd” , yes it does give you a bunch of books / audios you can read. When I signed up for the trial, I made sure to sign up and cancel right away so I wouldn’t forget. This was in September. It even showed up in my subscriptions as expired. Then I had two charges made, one in October and one in November. I decide to go into the app to contact the company for refunds and I couldn’t find the app… because it had turned into “Everand” !?! But then there’s also this new “Scribd” that looks just like the old one??? This is sketchy. Be ware that that free trial, isn’t going to be free. I wish apple would let me show pictures of both these accounts + the expired trial notification & charges..Yaira333Version: 13.17

Cost me $Before the change with Everand I needed certain pieces of music at a moment’s notice and most every piece of sheet music wouldn’t load. Even though I was paying for the use of music through this app, I had to purchase the music from another source to use. This in the end cost me over $100. I had to delete the app, re-install it, and start all over downloading every bit of my sheet music again. I messaged back and forth for months and they couldn’t figure out the problem. When I made it known that their issues cost me lots of money, they couldn’t care any less. They offered no compensation for my troubles. Customer care was useless..The Douglas PVersion: 14.3.4

Won’t let you delete your accountFirst they make you subscribe just to get the one document you need. Then they bank on you forgetting about it. Then you cancel your subscription but won’t let you delete your account for a month. Screw you you snakes. I almost deleted my one star review until your “customer support” emailed me back with deletion request and it was a garbage ai email telling me how to cancel my subscription. Again screw you you snakes. Taking advantage of busy people so they sneak our dollars out the back door when we’re not looking and won’t let you leave once you’re stuck..Aperson5386475375Version: 14.3.3

My subscription ended early!My subscription is not set to expire until tomorrow. That means I should have access to it today. But yet early this morning I got a notification that my subscription has ended. That’s right! My subscription ended a day early. I’m owed an extra day. This better get fixed. I am not happy at all. it said I would have access to my subscription until it canceled out. I just wanted to let it cancel out because I wanted to see if the annual plan would be available. This is very frustrating..Tiny anglVersion: 14.5.4

Keep Charging me even after I cancel subscription.This company is a joke, non of the resource is even worth the subscription, I ended my subscription but still got charged every month, even after their customer service said that they going to cancel all auto payment under my account but they sill charging me, and guess what the phone number listed on their company website is non-working number. Don't do the mistake I did, not worth it. They have not even resolving my issues until now..Bona PurbaVersion: 15.1.2

Disable Captcha, pleaseFor whatever reason, and I see this from time to time with app developers that don’t ever seem to use their own apps, there are obvious bugs that everyone should catch immediately. With this app, when I go to login, it wants you to login with a browser built-in into the app. However, the login page has a captcha on it, but their browser that is built into the app doesn’t work with that. So there is no way to actually log into the app, no matter how many times you try..MeredithutahVersion: 14.6

ScamI canceled my subscription 4 months ago and have been charged every month since. I have reached out multiple times with absolutely no response. Worst part is they don’t save when you file a report so there is no evidence that I even filed a report. As a broke college student I thought this would be a great application for me but it has caused me so much stress and money..MariaeowynVersion: 14.3.4

Not understandingWay, with my iPad and iPhone, do I have to pay for two accounts when I have the same Apple? I could understand if I was using it multiple times. However, for one person, it is almost worth one star..Dmc5and2Version: 14.3

The mergeThis is really confusing and time consuming going from one to another to find my reading material (oh yeah, forgot to mention: I am paying for this subscription!) Is there a plan to fix it?.ItaboráVersion: 14.12

The app closes by itselfPleees help me. When I enter the PDF and go to the file page browser to resume the search, for example I write P0038 and it shows me the results but when I slide down several times the tab closes and closes the app.Diazalbert724Version: 15.6.1

Charged me twice per month for 6 monthsThey charged me twice for 6 months and when I try to reach out the only answer I get is a link to the chat bot. The chat bot says “good news we can reimburse your last month payment”. How is that good news???.NAGATYJIOPVersion: 15.6.1

SCAM!!! Theres no support team!!!DONT DOWNLOAD, DONT SUBSCRIBE!!! Its a scam! This company is stealing money from my bank account; it keep charging me money after canceling. Has been 7 months charging money from my account!!Theres no phone to call; robots answers my email promising a respond from the supposed “team” IM NOT THE ONLY ONE WITH THIS PROBLEM READ REVIEWS!!.SinápticoVersion: 14.17

InconvenientWas not what I was looking for. The documents I needed, I was able to find online, for free. Tried to cancel my free trial. Was unable to cancel. Reached out to support. They explained that they do not support Apple. Had to contact Apple to fix the issue. Their description of supporting iTunes is false..Waist0ftim3Version: 14.3.3

More and more expensive.I’ve been such an advocate for Scribd for years, however it’s now just too much to root for. You have to pay even more for an “expanded” premium subscription? It’s just not worth it. You’ve lost a longtime customer..ButteredGhostVersion: 14.17

SCAMBefore it split with Everand. It was a great app. Now they claim to be unlimited but won’t let you listen/ read more than two books in a month..Noems19Version: 14.2

Keeps logging me outI am on the free trail and give me error message and kicks me out. It’s been an issue all day. I uninstalled and cleared settings. Still issues. Says to contact support but gets closed out each time I try to put my email..Reviewer4newsVersion: 13.17

Don’t sign up pause your subscriptionCancel immediately I just realized they have been charging me for 3 months. They know when it presumes you will forgot and they will take advantage of that..ToobadtogoVersion: 14.17

Dont downloadDont use they dont answer phone they dont answer emails they took a payment out that never showed on apple account i tried resolving they didnt answer phone are email this is a scammers.Barbie457858Version: 14.8

No audio book option anymoreWhat happed to the audio books. I don’t like the format. I don’t see any audio book options with this new update. I am a paying customer. Please fix this now..BlingblingidyVersion: 13.17

No more books?Was use to be a fantastic app where you could read all the books in the world for only 11 a month sad to see it’s all pdf now. Not worth it..Galvan SanchezVersion: 14.12

Worst app to mankindNothing is opening, NOTHING! only th eloading screen for all of the pdf’s and then will ask you to buy membership to “download” the files so that you can read. wow you’re so smart really..ElfcnxVersion: 14.1

The app continues to try to force a new 30 day trialI already have an account which I can login to from chrome but the app is trying to force a new subscription..ThmteachVersion: 14.9

Hate the changes!I used to LOVE Scribd and Everand, but they’ve changed recently and now they charge you way more money for way less access to their catalog. I wanna use cuss words right now, I’m so mad. Cancelled my subscription!.IngleflarbieVersion: 14.20

Can’t login due to constant redirectsI can’t login on my iPad because of the multiple redirects on Safari. I’m paying for this service and can’t utilize it on the tool it’d be perfect for. What am I missing?.Mr. bartuVersion: 15.3.1

Used to be good now its garbageThey recently removed the sheet music section and other parts that made their content unique. Now they’re just a really bad version of kindle..Bibbles 2Version: 15.1.2

It's not scribd, it's youI don't understand people who think uploading here is free for the world. it itsn't. I don't understand why people upload pdfs to somewhere that asks money for people to download!.Ios 5 was the bestVersion: 13.19

Nothing is included.I got it for audiobooks they use to have a good selection. Now none of the audiobooks are included. Waste of money. Don’t buy..Kaydee92Version: 15.6.1

Book wasant even completeThe book wasn’t even complete! It gave me links for other books that I wasant looking for.?"$35vdidVersion: 15.1.2

Dumb AppI never applied for a subscription and it keeps charging me every month for it and i can’t cancel it..RoulibdVersion: 15.8

Login doesn’t work.Since Everand came out, I can’t get into scribd. The page just reloads. Going to cancel my subscription.RiNZLRVersion: 14.6

I cannot log in - why?This is quite ridiculous. Can someone tell me what is going on?.Bellacara13Version: 14.8.1

Don’t get involved in this scamRun!!! This app has been a nightmare of theft and no customer support!!! Do not give this company a cent you will regret it and Apple is zero help!.Hms513Version: 15.1.2

Cancel subscriptionIt is a big lying to cancel anytime, I spent 4 hours to finally can cancel my subscription.SSS333000Version: 14.8

Not user friendly.This back & forth searching is tedious..Gigi-picsVersion: 14.7

Awful billing practicesWon’t even answer their phone..LLLMUNSCHVersion: 14.9

What?What is wrong with this app. Every time I close the app I get reverted back to the oage I started on. Absolutely infuriating ..Scribdreviewer87Version: 14.17

Cancelled subscription still charging.Cancelled subscription and being charged, just checked statement and it’s still there..JrandertonVersion: 15.3.1

Impossible to cancel subscription withThe creators of this app make it difficult to impossible to cancel your subscription in order to keep you locked in and steal your money. Don’t use..Scribd blowsVersion: 15.3.1

Do not download this app is stupidIt doesn’t let you download anything and constantly tries to make you pay.There is also a lot of copyright..BanurzvtVersion: 15.3.1

Waiting for yellow highlighterEagerly awaiting Everand and Scribd to provide readers with a selection of highlighter colors, including the popular yellow. The default orange-red highlighter is unappealing and lacks aesthetic appeal..A diligent readerVersion: 14.20

Global Health by Michael SeearOnly has 24 pages then random stuff that has nothing to do with the text.LFed23!Version: 14.20

ScamDeleted my account months ago, still getting charged.12hr protectionVersion: 14.3.4

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