Tesla Customer Service

Tesla Positive Reviews

Glaring bug still not fixed after 5 updates and numerous reportsI love my TM3 more than any other material object I’ve owned, but the support us lacking. There are no avenues for several types of support. I’ve reached out everywhere I can think of and phone support said to write a review here MIGHT be read. WILL THE USSUE BELOW EVER BE RESOLVED? Thanks. Ever since iOS app version 4.8.0. You can no longer see how many estimated miles of range you will have as you adjust the charge limit slider. This data point is absolutely crucial for planning trips. You can see your current estimated range and you can set a charge percentage limit, but you cannot see how many estimated miles that charge limit will yield. This bug is driving me and several other owners nuts. It has been reported over the phone, via chat, on Twitter, etc., but with little to no response. There have. Even 4 more app updates se then. Is there a fix planned? This is a critical piece of information lol obviously it would be useful to know what kind of range you will have in order to set it accordingly. Is there a fix planned?.Greygoose904Version: 4.10.0

Could be so much better…Really like remote access to my car and other features, but some things are more frustrating to use than they are worth, namely: -Single location preconditioning: app needs the ability to define different locations and times for preconditioning. -No on-demand precondition button: needs the ability to have a button to precondition both the battery and cabin with one button -No scheduled sentry timing: Sentry is either on/off, and can be defined in the vehicle by location but not in the app. The app needs to be able to offer sentry to run only during certain times such as dusk to dawn or based on certain hours. -Needs a double confirmation (or long press) to open frunk as it can’t be reclosed without physically doing so. -Navigate needs to be able to pull from phone address book -Summon needs to show external cameras when running -Charge Stats needs much more customization capabilities to better track various locations and when charging costs money or whether it’s free -Car details, where it shows the car computer software version, needs to have a “check for updates” button, and indication of when last checked, similar to the information displayed on the in-car vehicle software details panel..PolloTecVersion: 4.28.2

The app is useful and convenient but needs moreThe Tesla app is useful and convenient for owners given that it is heavily integrated into the daily use of the vehicle. However, it needs additional features, such as: — Allow users to remotely monitor their active supercharge session on the app by showing the cost estimate that is visible in the on the in-vehicle screen while charging (this would allow users can see what they are spending when away from the vehicle as it charges) — Provide added information in the supercharge location system (on app and in-vehicle) such as the property that the superchargers are located on (i.e. Wawa, Sheetz) Currently, users have to Google the address to find information on where the superchargers are located to better decide if that’s the location they want to stop at on their roadtrip — The MY battery seems to drain faster when the app is left open on the iPhone running in the background compared to force quitting it until I want to drive the car. It would be great if something could be done to improve the overall vehicle energy/battery management while the app is running in the background to better maintain the battery level.AllgamenabVersion: 4.23.2

Decatur Tesla Service Center was excellentIt was one of those adventures in the north Georgia mountains. Everything was perfect until the first morning I went out and found my Tesla sitting on one of its back rear rims with a flat tire. Long story, but ended up with AAA towing my car on a flatbed to the Decatur dealership. Thank goodness for my AAA membership. Tesla Road Service had wanted to charge for any miles over 50 and said they were too busy to help out otherwise. Anyway, the tow truck came from South Carolina and dropped the car at Tesla in Decatur on a Saturday. By the time our Family Reunion was over Sunday and I had a ride back to Atlanta, Tesla service Center in Decatur called Monday early to ask for permission to install a new tire. I gave the permission and by the time I got there, the car was ready. Thank you especially to Gabriel for how thorough and helpful he was at Decatur Tesla Service Center. He went above and beyond helping with my problem. Things there were so well managed, I want to give them all accolades. P.S. I hope Elon’s new honeycombed tire which won’t go flat will be out soon..Beth Boozer's iTunesVersion: 4.23.2

Solar Time of Use Schedule Still not good enoughI use the Tesla App to control my solar and powerwalls. I’m quite happy with the app except for two things: 1) storm watch doesn’t seem to work and 2) time of use price schedule adjust. Storm watch doesn’t seem to trigger when in a sever storm watch anymore. This wasn’t a problem until recently. My electric provider has a setup that is not accommodated by the existing price schedule when using time based control. We’re in the fall billing schedule and that means that prices are high from 6-8am and then are lower until 3pm to 8pm. The price schedule doesn’t currently support separated windows and I can only represent this higher price schedule in the morning by using a price shoulder (which is not accurate and leads to unnecessary battery use on during the day on rainy days. I would like to ask for a more flexible price schedule ability so that I can properly inform the equipment on best times based on price. We only have two priced to accommodate; peak and off-peak. It’s only the time setup that I would need changed..DanlemireVersion: 3.10.8

Great app, keeps getting betterTesla keeps improving my driving and car management experience regularly, through this app. Being able to adjust and readjust the climate remotely from my phone, including individual seat heaters, defrost, cabin temp, has been great this winter. Being able to remotely open the two trunks and charging port, flash lights and horn, etc., is nice to have when you want it. Being able to schedule a service appt, control the charging sched, map out nearest superchargers, and find pretty precisely where my car is at the exact moment, is really convenient. Only issue is the time it takes to “wake up” (connect from the app to the car), while it is only less than a minute, takes longer than I would like. When I’m standing in my house next to the router and the car is 20 feet away, also on the router, I would think it would be almost instantaneous. Would really, really like to be able to remotely activate any/all cameras and see the view from my phone. Thanks, Tesla!.Model 3 MikeVersion: 3.8.2

A good app butI think the app has potential but the user experience is severely lacking. 1. There are no descriptions to anything so the only way to find out what something does is to click it and see what happens. I shouldn’t have to Google everything like this. 2. There doesn’t seem to be a “just turn it off” button that locks the doors, rolls the windows up and turns off the AC. I’ve had to do it all manually. 3. It’s hard to distinguish what is a button vs what a list item with sub menus. 4. Not a lot of stats about your vehicle at all. Can’t really tell anything beyond the PSI and that was a bit tricky to find. 5. Video audio won’t play unless you take your phone off silent/vibrate mode. I had to Google this to figure it out. 6. The app itself doesn’t really provide much of anything really. There seems to have been more thought out into the store section than the app itself. 7. My wife also has the app and can honk the horn while I’m signed in as the profile using it about to drive around. She was about 15 miles away. There should be limitations to this..ImposterSyndromVersion: 4.22.5

Better than any other app for other brands.See many complaints about the app and Elon. I’m no Elon fan per se’, but objectively I think people forget, and maybe can answer this, what app does any other car maker have that is anything close to Tesla? None. My BMW app does like 3 things. It’s garbage. I’ve had pretty much a 99% positive experience with the app. Things just work and new features have been rolled out the last 18months that we didn’t have. Like remote camera viewing which requires premium connectivity subscription. Plus a host of other improvements. Yeah they aren’t perfect, but they are still literally miles ahead of any competition for the App and technology in the electric car market. The 400k cars a quarter they are producing and selling should be evidence enough. But this is the App Store and people love to hate. Good luck to you. Kia has some interesting electric cars, maybe that is more up your alley? The app is trash for that brand. Look it up..Aeth77Version: 4.16.1

Good functionality for the most part, but mileage estimations always offWhen typing in travel from one point to another, Tesla estimates the miles or battery left over upon reaching the stated destination. This is vitally important of course, so one does not run out of charge and become stranded. In my 2022 Model 3, the estimations are off 100% of the time, and always off on short side. Example - traveling from point A to B will result in me arriving with 15% battery left. But in reality, this estimation is full on bogus 100% of the time, and I will constantly either arrive with very little battery left or in some cases it’s so incredibly off that I will need to find a place to charge in the middle just so I can make it to my destination. My driving style is not aggressive either. Why the constant misrepresentation? Why not provide honest, real-world estimations that could actually be useful rather than detrimental? I mostly like the Tesla experience, but this part desperately needs to change. Thank you for your consideration..WhywouldiwantanicknameVersion: 4.21.0

Suggestions for making charging cheaper/cleanerI am on a variable day-ahead hourly rate plan with my electric utility. I prefer to buy more electricity during selected hours when it is cheaper. In Illinois this is typically when wind is blowing at night, but obviously this varies from day to day. Cheaper electricity also tends to be cleaner electricity. It would be nice if I could set two state of charge levels, a minimum charge level and a maximum charge level and have the app/car automatically (i.e. using a pricing arbitrage-like strategy) select the hours for charging that minimize electricity cost subject to the above charge level constraints. During cold weather, this strategy would ideally also take into account losses from battery heating. Finally, it would be nice to have away to just heat the battery without heating the cabin. While heating the battery uses energy, it also enables regenerative braking which help to recoup some of that energy loss while greatly reducing brake wear..CampkeithVersion: 4.5.1

I don’t have any problems that these others areMy experience has been great with no occurrences of issues that others leaving bad reviews mention. I think it is very device and location specific, meaning phone make/model, cell tower connectivity between phone and vehicle, WiFi/internet service (if involved in the connection equation), and potentially needing to reset the mobile phone altogether. Specifically, I have never had username/password/logout issues, so it can’t be the app is poor or my experience would be consistent with theirs. Coming from a Camry XLE and the Toyota Entune app (which is a total joke and worthless piece of crap that literally makes you type username/password EVERY time and no option of TouchID) the Tesla app is used DAILY almost hourly, whereas I would open Entune once a month to see if it had actually become useful or even worked yet. (It never became useful or worked). For the one user who mentioned they wish it would have Siri or other automation, just buy the “RemoteS” app in the App Store. You can create Siri shortcuts and literally tell your car what to do. Tesla shouldn’t be the sole developer of mobile app enhancements, just core functions. They just need to provide the capability and documentation for developers to access core functions, which they have done and are available on the web. Learn development or start a campaign to acquire the development. Otherwise use the feature request function in the car..Tech_hedVersion: 3.6.0

Buggy version for powerwallPlease correct this last update. Power failure notifications are not being sent. This is critical in our area due to the many outages we are experiencing. Power failures updates are now being received since I upgraded to iOS 15. The power failure history is once again in the app and no need to reinstall it since the iOS upgrade. If iOS was required it should had been advised so as not to upgrade to this app version. The history of power failures is still only to one year back whereas on the old app it was since the initial installation of the Powerwall, if needed be please provide an option to be stored in the phone as an option to downloading the data manually. I also agree with some users that the font used to report the Energy is too small. The graphing also should allow to add the sun, house, powerwall or grid without having to click on a button, it should be as it was on the prior version. Last the screen background could be allowed to be set to a lighter color..Pedrojf1Version: 4.2.0

Scheduled Departure Doesn’t WorkI like the app, but as other reviews stated there is no support. I am forced to do a review in hopes of getting support for my issue. Specifically, scheduled departure doesn’t work as expected. For example, I listed 8am on weekdays as my scheduled departure with off peak hours ending at the same time. Yet on Fridays (a weekday) it charges at any time including during peak electricity hours. Also, if you enter the actual off peak end time (i.e. 2pm) with a departure time of 8am, the car will start charging if I plug it in at 3pm. The logic is extremely fickle and confusing. Bottom line, when you enter a scheduled departure, it should wait to charge such that charging completes right before your departure, period! If you add off peak electricity, it should still do the same thing, while also avoiding peak time. To do this it needs to know the start and end times for peak electricity rates. Just that simple..CheapwashVersion: 4.20.69

Few things…I find the app not exactly intuitive. Few suggestions: 1. When you click on the car, take it to the “control” view. It’s what a user would expect instead of going to the menu. 2. Why is the open frunk on the front plate of the iPhone widget ? I would say I never use it. I would rather see the “ open TRUNK” button there. I use it more frequently. 3. Navigation: I’m so used to Google nav that it’s hard to go back to something less convenient. When I enter the trip and want to search for information on place along the way I would like to see the bubbles of each place numbered or something so I can see on the map where each place is so I can choose the address. Makes trip planning harder. 4. Snow mode - that would not allow the car to accelerate rapidly to avoid sliding. It’s pretty solid but I mean the acceleration on the straight steer from 30 to 50. It would reduce the speed by 10mph from the speed limit to keep it safe. The car may obtain the info from the cameras, outside Temperature and even a weather forecast. 5. Weather forecast. Where is the feature in the cars menu ? It would be cool to have an app there showing current weather. After all depending on driving conditions the driver would be able to select proper steering mode. Even get a recommended mode (suggested for safety) Don’t wanna get to more details but hopefully someone will get the point. Developers could use that feedback I hope..Pkam5993Version: 4.28.2

Expected more from TeslaSo many great things about driving a Tesla, but there are some features that makes one wonder if there are development processes are in place or if it’s random. 1) Why do I have more control over scheduling days/times to run my robot vacuum cleaner, than to precondition my car? You can only set the time of precondition when you’re AT the location of that time: and only for weekdays or everyday - stop trying to think for people and give us proper controls 2) Of all the alerts given, why is there no alert for “car not charging” which is critical if you plan to use your car to drive somewhere. ****Update: last night 1st time app notified that charging stopped. And did again tonight- seems like if the car is hot from highway and garage is already 120 degrees, it won’t charge. Thank you!****WISH LIST: can we get a “precondition now” button with a notice when it’s at the desired temperature. Does everyone leave the house at the same time everyday..MsiniscalVersion: 4.11.2

Lack of Apple watch supportThe iphone app works great. Tesla clearly has a huge software development engineers. Why, then, is Tesla behind competition by continuing to ignore the Apple Watch users? I am disabled andthe easier it is for me to pop a trunk or lock a door, the better. Siri's touch accomodations and accessibility services are amazing and they work best ACROSS Apple devices. I used to be able to open my Ford hatch with a kick of a foot. I knew Tesla didn’t have that feature but it certainly could do even better by allowing users to users to activate the watche's Siri assistant and execute custom commands such as "Siri, please set car temp to 72 degress." Siri, please open the trunk of my Model y (insert custom name)." By working with the watch, I don't need to put things down and on the ground to grab my phone to do these things. Siri has voice recognition and, as a user, I am willing to waive risks associated with setting certain commands via my voice on my watch. Tesla.... Please do better..LivorsiVersion: 4.27.3

Audible alarm when superchargingTesla thought of so many useful things in the app; I use them continually. It could be one notch better: my 7.5 yr old “S” has started to lose a bit of battery and I try to manage carefully the supercharging. 80% is currently at 200 miles. Yesterday, it hit 195 and I was charged for not moving the car. If there is a grace period of 5 minutes, my 80% mark is a moving target and efficiency is suffering as is my wallet. Obviously, I learned to set charge to 100% so as to avoid this trap next time. Why isn’t there an audible alarm on my phone when the Supercharger thinks I am at 80%? The text notices arrive intermittenly so can’t count on them. I had arrived back at car and was literally preparing to be ready once it hit 200…This reality of creeping lower charge levels creates a no win for the user. How about it Tesla? Audible charge alarm when at 75% or equivalent?.Notso fastVersion: 4.27.1

It is good but with some quirksI mostly use it for Tesla Gateway control and monitoring and it is rather good displaying current and historical data for PowerWalls, solar production, house electricity consumption, grid outages and so on. For some reason Charge On Solar option does not appear for me even though versions of M3 and gateway should allow it. Phone version of the app is more refined and polished. Tablet version is somewhat simplified scaled up rendering but it does work well for reviewing historical solar data. Presentation of house consumption, power walls state and usage, grid usage and PV production is well designed. You have access to a lot of data without UI being too complex. Marketing “enhancements“ appear once in a while and can be annoying but fortunately just appear as additional elements on the screen, not popups. Overall it is good with room for improvements..Will792Version: 4.28.1

Heavy background activity and battery use even with “Background App Refresh” offI’m a new Model 3 owner, and have been using this app for a 8 days. I like the convenience of the effortless lock/unlock functionality the Phone Key option offers. The ability to control so many of the car’s features remotely is great too. But something seems a bit off with this app’s background activity. At default settings in iOS 11, it used 11% of my iPhone 7’s very healthy battery (97% max charge from new, replaced by Apple earlier this year) in the first 10 hours I had the car, and there were almost 2 hours of background activity that day. And that was with spending 4 of those 10 hours in the car. I’ve since turned off Background App Refresh, and it’s helped decrease the battery usage to about 4-5% per day. I use it a few times per day for keyless entry and maybe once per day for remote climate adjustment. But even with that setting change, it’s still had 8+ more hours of background activity in the past 7 days. I’ve written to Tesla Support to try and get details of the heavy battery use and reason for so much background activity, but haven’t heard back yet. The app does offer a location tracking feature for the car, so I would guess that’s the main drain? It also offers notifications for car-related alerts. Hopefully they can optimize things further, as other than the heavy battery drain this app is great!.DocStitzVersion: 3.4.4

Sentry Mode RequestSadly, our Model 3 got backed into while parked overnight, and unfortunately, that was the one night we forgot to activate Sentry Mode. Fortunately, the other driver left a note but that could have easily resulted in a hit and run with no info on the driver. It would be super helpful to have a preference that would allow Sentry Mode to auto-engage whenever parked, possibly with an additional setting that would only do it away from home (for those with garages). Maybe also a preference that it would disengage below a certain battery threshold? In the event of an accident, you’d very likely record the plates of the car that hit you. 5/7/19 edit: thank you for adding this feature!!! However, here is a suggestion that could take things to the next level and prevent some mishaps altogether. Since you are already monitoring surroundings with the low-power ultrasonics, could you not also distinguish a car moving too close while parked (a more uniform motion pattern than a pedestrian)? If a car gets too close, a quick honk of the Tesla’s horn could provide enough warning for the other driver to realize just how close they are. Not sure if that’s technically feasible but, if so, that would be huge! Accident averted! Thanks for the consideration and appreciate all the great work you devs at Tesla do!.WALL-E3000Version: 3.8.4

Phone-as-key needs more flexibilityAs a I write this, key fobs are sold out. They are a bandaid fix to this issue anyway that I am guessing can be fixed with software. ISSUE: Currently I cannot walk up to my locked Model 3 with my iPhone X in my back left pocket and open my driver’s door. I’ve reset both car and phone. I mean it could be my phone, sure, but I played around with it and watched the app’s phone key signal bars go from 1-2-3 bars at various points of distance and in/out of my back pocket. Looks like 3 bars of signal is necessary to unlock. I have 3 bars holding the phone even half-way out of my pocket standing next to the door in my natural position, but the signal level drops to 2 bars once my phone is 100% in my back left pocket like I normally wear it. If I rotate my body 90 degrees to the right so that the phone is literally closer to the car it gets 3 in the pocket and allows the unlock. All the band-aid fixes of awkwardly turning my body, unlocking with the app manually before I reach the car, buying a key fob, or wearing my phone in my front pocket are unrealistic IMO. I’m an average athletic male at 5’11” and 180lbs, not a corpulent hambeast. PROPOSAL: allow either calibration of the key signal strength to be 3 bars at a given distance / situation OR allow a setting in the app / car to allow unlocking the car with less than 3 bars. “Phone key unlock distance: near, medium, or far” seems intuitive. Thanks for reading..NCJohnVersion: 3.8.0

After2 yearsI have now owned Teslas for over two years. It is by far the best and most fun car I’ve ever owned. I’m especially impressed and appreciate the safety and drive assist features of the car. for a number of years I wanted to own an electric vehicle, but I thought because of my age that that may never happen. Two years ago, the model three made that possible I especially appreciate the continuing improvements through the software to my driving experience and safety. for the future ONE software improvement that I would like is that went in the FSD. We had a choice as to whether we wanted to automatically change lanes. Sometimes I simply want to stay in the same lane and not pass especially in Citi driving I think it would be good to have that option..CRPapaSmurfVersion: 4.28.2

Overestimates savings based on gas costUntil this app lets you manually set the average cost of gas for your area, this app will consistently overestimate your savings which is a huge disappointment. Look, I know Tesla wants everyone to think they are saving money by charging vs using gas, and In general it’s true. But until you give the user the ability to manually change these assumptions, you are making yourself look more like a marketing company by pushing false claims. Your current fuel cost for Florida is using $4.25 per gallon as the assumption. There is no place in the Orlando area that I have found which is that high. The average fuel cost of all the stations that I historically use is currently $3.79 per gallon. That’s a big miss Tesla. So these numbers you force me to look at at false. Why not allow the user to set their own estimate? The only possible answer is you want to skew the data..RgkeaneyVersion: 4.20.69

Ok, but not amazingA lot of the conscience features of using your phone remotely to control your car are snubbed by a bug where my car will not update in the app. I will open the Tesla app and it shows my car from 3-4 hours when I parked. It will spin and try and update. I cannot input climate controls or do anything of the sort. I know the car is in sleep mode, but this will be stuck in the limbo update for 3-5 minutes. That’s not convenient and not the same story I hear from other Tesla users. I’ve been told their experience is near-instant connection. I’m assuming this is a bug because I can go to my phone settings and disable Bluetooth (not disconnect and leave the radio on, fully turn it off) and I come back to the app and it works instantly. Seems like there’s a hang up with the always allow Bluetooth and the connection to the car..Luckybuck7Version: 4.16.1

NEEDED - One cold weather tweakIt take 5-10x longer to heat the batteries than it does to heat the cabin. There should be a “Pre-condition Batteries Only” feature, that a user could activate, well in advance of using the vehicle. Then the first 15-20 minutes wouldn’t be spent driving with significantly reduced power/re-gen..MattHoogendoorn777Version: 3.3.1

Add support for Apple WatchIt would be great if we could use our Apple Watch as a key. There are lots of 3rd party apps for that but that’s super sketchy and insecure. If my phone’s battery is dead, my watch would be a great fallback key..TeknullogVersion: 3.10.9

Needs improvementI wish you could see if windows are down. I also love to activate the heated seat, steering wheel, side mirrors from the app..AllanonmoveVersion: 3.2.0

Generate Virtual NFC Card in Apple WalletThe BLE keyless entry suffers occasional malfunction. It will be painful if your car is parked in an enclosed structure where most signals are attenuated..Qubit512Version: 4.9.0

Charge PercentageWhy can’t the charge percentage be something you manually type in to get a more accurate power supply, rather than a slider?.LTboneVersion: 4.19.0

Départ planifiéL’option, Une seul fois, devrait être ajouté dans la fréquence du départ planifié pour ceux qui ont des horaires variables.Trop de fois cette hiver ma voiture c’est chauffeés et préparée inutilement parce que j’oublie de désactiver la préparation..-Phil-44221Version: 4.31.6

Climate temp and ON/OFF options missingAfter recent update, climate setting in app is missing temperature selection and ON/OFF buttons..AmythMYPVersion: 4.31.5

App update removed widgetThe newest update had a blank, white widget. Nothing could be seen or controlled until you open the app...must ensure you have the most current phone update to run it properly. Since the iphone update was recent, it should not prevent the widget from functioning. Developers of this app need to ensure functionality works with the most current and previous iOS version when updating their app..Larosa10Version: 4.27.3

Kind of coolIt’s a good start but not there yet. We also need a Apple Watch app.JrocmawfckVersion: 4.20.69

Tesla is the best.I have a Tesla they are expensive but the best and Tesla’s are good for the environment..Sweden da bestVersion: 3.10.5

AmazingAmazing app and car! But please, release an app for Apple Watch!!!.Jimmy DoucetVersion: 4.31.6

Intermittent faultThe controls in Climate and the search window in Location will sometimes appear but are often missing. Overall, the app is good, but this problem needs to be addressed..9938765Version: 4.31.6

BBBAgreed!! Please try to create a preconditioning function apart from heating the entire vehicle. Improving the intuitive nature of the entire screen would be a huge step forward for both functionality and safety..BBB649Version: 4.31.5

Could you make it to work with Siri?When my hands are full with groceries, i really wish i can ask Siri to open the trunk for me.ImafoolVersion: 4.31.6

Pre-heating batteryPlease add feature to pre-heat batteries. I know pre-heating cabin initiates that, but batteries take much longer to pre-heat..Trident19Version: 4.30.6

Last updsteYesterday April 2/24, I finished Tasla App update, today when i need to start my car and control the interior climate, I didnt saw any temp control, vent, and start ON/OFF button, new another update.Bassam asaadVersion: 4.31.5

The best cars in the world have the best appIt cannot be stressed enough how much this app is tied to the Tesla experience. Best in class on both fronts. I feel sorry for Polestar and Audi people when they open up their apps in front of me..Wealthy IndustrialiteVersion: 4.31.0

WowHuge Tesla Fan and this app is wonderful has easy access to instant buttons on the top like doors and windows and also frunk and i get a lot of information about the car on the app! Very easy to use and Sentry Mode Live View is so cool!.Guhan KanthaVersion: 4.31.0

Extremely good productThis has to be my favourite app. Always updating with new features for my car..SoppygreatdaneVersion: 4.31.0

Precondition battery only feature needed.Desperately need the ability to precondition battery for fast DC charging at non Tesla superchargers (CCS)..ItsjustmetooVersion: 4.31.0

Please remove Refer and Earn from the Home ScreenPlease remove Refer and Earn from the Home Screen. Absolutely unnecessary use of Home Screen. Do you think users need to be reminded where to find it every time they open the app?.April-478Version: 4.30.6

Industry leading automotive appSeriously, Tesla’s mobile app is exactly as good of an experience as you would expect if you’ve ever driven one, and it puts every other manufacturer’s apps to shame. As an added bonus, the Tesla app natively supports iOS Shortcuts. ONLY PROBLEM is the new Shortcuts automations for enabling and disabling phone key. Both have a seemingly 1 in 5 to 1 in 10 chance at failing and getting stuck running, requiring I reboot my phone. BIGGER ISSUE is the automation action to disable phone key results in a pop up message explaining what will happen and asking to confirm. Nobody who uses the Shortcuts app to create automations doesn’t know what disabling phone key will do. All that extra step to confirm does is completely break the ability to use it as an action in a passive automation because it’ll completely stop the flow of any multi-function automation or shortcut when it gets to that step if the phone isn’t unlocked in my hand and I don’t confirm. It can’t automatically disable phone key when my phone goes into sleep mode, or when I start my shower routine, or anything else. I have to take the phone out and activate a shortcut which only includes that one function, and then tap to confirm that I know what disabling phone key is doing and that I still want to, at which point I may as well be just opening the Tesla app and disabling it from there. Again, this is knit-picking, and the Tesla app is the actual best app any car maker has out there. As with their cars and their so called “competition”, the comparison isn’t even close. Edit: I literally just posted this review a matter of days ago and the small issue I had with the shortcut automation pop confirmation is already fixed (not likely because of me but the issue hasn’t existed long enough for this to be anything but impressive no matter who they heard about it from first. I’m leaving this all here as an example of exactly what I’m talking about. Like I said, industry leading 😎.4ndr3vv_Version: 4.30.6

Fin du trajet?In the Position section of the french version , « fin du trajet » should read « éditer le trajet ». The way it is now in french means end of trip and it should guide the user towards editing the trip instead..ClaudePerrasVersion: 4.29.5

NEEDED - Software UpdatePillar Camera for Sentry Mode :: There is a blindspot in the sentry mode at the front fender area. I had parked in a tight parking spot and someone brushed my front right bumper but it wasn’t caught on camera in Sentry Mode. Pillar Camera would be able to capture this. Scheduled Charging :: It needs to allow start and end time for scheduled charging. I have scheduled charging setup after 7pm. I got home after midnight and it didn’t charge all night because software scheduled charging for after 7pm for “that” date..TdotrideshareVersion: 4.30.5

They broke widgetsThe latest update results in the widget being black..VancouveriteVersion: 4.30.5

Refer and EarnPlease move the “Refer and Earn” banner down to the bottom of the page. Something that is used so seldom should not be front and centre every time you open the app..NepeanVersion: 4.30.5

International usersUnable to add a payment card due to app requiring a zip code. Canadian. Resident trying to add my credit card and unable to add postal code as it’s not recognized. Only zip codes..MagicdezVersion: 4.30.5

Like app. Where is widget?I was liking the app but the last upgrade removed the widget which is handy for my iPhone Home Screen to pre-heat and cool the car..Customersince21Version: 4.30.0

2 Extremely Important Features LackingLike the man said below Allow Us an accessible software button to precondition the battery separately as we please and before super charging at locations of our choice. Let us in Canada subscribe to the FSD.ToddliveVersion: 4.29.5

Geolocation FlawTesla app has great feature where one can share phone keys with others but having said that it has big flaw where all users having access to see your daily whereabouts which is a personal thing and no would like to share with outsiders. It does have a feature where it will disable all mobile access which will take basically all features out from tesla app. Big and humble request to TESLA and app developers kindly make an option of SUPERUSER person who purchased a car and give this user a power if selection that from whim others shared user can location feature, can never change any safety features of car by going into service mode..Ranjh001Version: 4.29.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 4.30.6

Tesla Negative Reviews

Good App, Few SuggestionsUpdate: Dropping this to two stars. All of the below still stands true. I have the lovely added benefit that whenever my car goes to sleep, the widget used to display “asleep”. Now it displays an error icon and says “please open app”. This has been an ongoing issue now for months. All in all the ability to cool/heat my vehicle, remotely open doors, honk the horn, and view where the vehicle is at at any time is amazing! Light years beyond my last car. That said, a few things I think would add a lot of benefit. 1) When setting a charge limit, let me see percentages on the lines. You guys recommend a specific percentage for extended battery life. Don’t make me guesstimate where that is. 2) allow me to either pick and choose or show more options on the widget. Currently, if I want to open the frunk I’m good; swipe right and tap widget button. If I want to open the trunk I have to open the app, tap controls, then open the trunk. Minor, but if I use the trunk far more than the frunk, it gets frustrating. 3) Allow me to view WiFi connection and signal strength from the app. I have a detached garage. I’m trying to find a better location for my router so that my car gets more than one bar of WiFi. Currently I have to move the router, walk to the car and get in, check it...rinse and repeat over and over. I may end up needing to get an extender, but the app would save me a lot of headache if it just exposed this data..KrahninVersion: 3.10.0

Lousy solar appThis is a review of the solar energy tracking part of this app. I don’t own a Tesla car. The app works, so I have to give it more than one star, but that’s about it. It has three major problems. First, while it has options for showing energy data on a year, month, week, or day period, when you select one of those options it brings you to the current day, week, etc. If you want to see data from 2 weeks ago, you have to view the current week, then hit the back arrow to go to the previous week, wait for it to get and display the data, and then hit the back arrow again. Repeat as necessary. Suppose I want to see the data for the summer equinox 2 years ago, I repeat these steps some 700 times?! Second, when it is displaying e.g. the days of the month, one would think that tapping on a particular day would bring up the data for that day. Nope, it does nothing. (Granted, tap and hold will show the total generated for that day, but if I want to see the day in detail, it’s back to selecting “by day” , and stepping back day by day.) Third, the algorithm for scaling the vertical axis is brain-dead. Here’s an example of the tic-marks chosen: baseline=0, 1st tic =182, second tic = 364, then 546, 728, and finally topping out 910! I mean really, you couldn’t have figured out to use 0, 200, 400, .. to 1000? The coders for the now-retired browser-based display could do it!.S_b_3Version: 3.10.1

One step forward 5 steps backFor Tesla energy users this app is confusing and a downgrade. I see what Tesla is trying to do with the energy destination interface and it’s slightly clearer where your energy goes now. If you click the solar, for example, you see which proportion goes to the house, grid and powerwall. That’s nice, but it could be another screen rather than replacing the old screen. Another nice upgrade is the powerwall status in SOC by time of day. I miss the energy destination page on the old version. It was instantly understandable and informative. The new one with the house takes too long to see where the little green bolt goes. Why in god’s name do you need a house picture? It adds nothing. Please take away the house and give back one of the clearest and cleanest designs in the old app. Also the app loses info it seems, the powerwall goes to zero SOC at some point later in the day and I know it’s not zero based on my other phone which has the old app. Please don’t take functionality away with your updates. It seems like this app was created by a focus group not including consumers of the info. Give us back what you took from us. Add if you want to. And fix what’s broken rather than breaking what’s working. Please give better download capability. Bulk download of detailed data. Better peak period data clarity that is downloadable..Charge23Version: 4.3.1

Zero customer serviceWorst customer experience, the offer started at $600 plus and kept increasing one day after the other until it finally stopped at $814, that was way beyond what the offer started at! I reached out multiple times in regards variant concerns, It was very difficult to get hold of any agent, I was directed to leave and voicemail & someone to return my call that never happened. I sent multiple messages on the app & again no response. I was scheduled to pick up the car on Sunday but due to poor customer service or better say zero customer service the order was pushed until Friday, the order kept been rescheduled without a courtesy call to even find out if I can make the scheduled time/date. The one time I was on a call with the agent, I was told why are you calling this Tesla location not the one where you placed the order at, another time I was informed by the agent we do not work off commission so no one cares to sell or get back to customers WOW mind blowing Tesla staff!! I lost my $250 order fee, maybe invest the money you took from me because you will not refund me that amount in training and hiring competent staff who are able to assist and provide good customer service. Horrible experience and I wish it to no one else. I could go on and on . In summary ZERO customer service.Middle East rulesVersion: 4.27.0

Needs more features. Could be better1. Add ability to edit the price of a specific charge session. Sometimes my “other” charges are free, other times they are paid. Maybe have a set price and one setting that toggles on/off for free. 2. Can’t view and clear sentry videos in the app, don’t want to sit in car and do that. That should be easy app functionality. 3. If I live in an apartment and get free charging, let me set my home charging amount to $0.00 4. You should be able to schedule multiple pre-conditioning times throughout the day. Add more tabs to set more times. 5. Schedule sentry to turn on and off at specific times. For example, every night from midnight to 6am it could be scheduled to turn on. 6. If I move and my cost or home charging changes, it shouldn’t backdate and change my stats. I should be able to adjust price going forward only. Or I switch electric plans, it should only impact cost savings going forward. 7. Take advantage of live widgets. The app takes forever to connect to the car. Make it instant. 8. Route planning. I have favorite destinations saved in my car, but they don’t show in the app. Expand app/car cross functionality so I can route plan in the app using my favorite locations..Play On 04Version: 4.31.0

Waking up... Vehicle Connection ErrorThis is an ok app when it is actually able to connect to the vehicle in that it does provide some nice features such as the ability to set the cabin temperature before a trip or check/set charging. It does generally improve the vehicle experience although the app’s UI is only ok - there a lot of settings buried in a long and ugly top menu. And one key missing feature is the ability to control charging with the same granularity as the car such as changing the charge schedule. But this app is very unreliable connecting to my vehicle, whether it is on WiFi or cellular. I frequently get “Waking up” messages where I have to wait minutes watching a spinning arrow for it to connect or in about 1/3 of the time results in a “Vehicle Connection Error.” I have to reboot, recycle, and most of the time it finally connects. But several times I had to go out to the vehicle and get in before the app finally connected - kind of stupid don’t you think for an app that is supposed to allow for remote access? I do like having the app a lot and when it connects it really is a good experience overall. But I can’t in good faith give it more than a few stars because it is just so frustrating to get it to connect..Flybone89Version: 3.10.7

TERRIBLE CUSTOMER SUPPORTIf you ever need any support from Tesla and you think that you should call and get an answer, YOU BETTER THINK AGAIN. Tesla's customer support does not meet our expectations. Their phone system is not efficient, with nobody answering the phone and endless recordings that do not provide any solutions or answers to our problems. This lack of responsiveness is so frustrating and time-consuming for customers who need assistance with their Tesla vehicles. Additionally, the service center's staff can never provide us is any immediate solution or assistance needed for an immediate problem unless we have an appointment, which by the way, TAKES DAYS TO GET IT. The service they provide is NEVER quick, it takes days to get the service done, and they treat us poorly, it feels like they are doing us a favor. This is unacceptable customer service, as customers should be treated with respect and given prompt attention to their concerns. For instance Overall, my experience with Tesla's customer support is disappointing, and the company needs to work on improving its customer service processes. If they continue to provide inadequate support to their customers, it could negatively impact their reputation and sales in the long run, ESPECIALLY WITH THE NEW EVs COMING TO MARKET..MgannonVersion: 4.18.1

Enable remote view for 2020 Tesla Model SI had 2018 Model 3 Dual motor. Upgraded to 2020 Top of Line Model S performance with Ludicrous Mode. Love it and knew the (Legacy) S doesn’t have the Sensor for phone key which I was disappointed but ok with it. Which I loved only needing to take my phone for key. Which technically I still can just have to open the app every time I get in or out and press to start which is annoying. If they could somehow update that to buy as add in. I’d do it! But doubt they will Regardless the bigger disadvantage is they didn’t include remote Sentry Mode nor blind spot camera when turning. Which I don’t understand why. I do realize it’s a vertical screen vs horizontal for blind spot but with a 17 inch screen there is plenty of space to put the view when turning. And the remote sentry I would imagine is just a software feature to enable for the Legacy computer. I truly hope they will include it with software or at least post why they can’t. Unless I missed a post somewhere about it. I’d love to upgrade to New S but That is another 20,000 to pay. And outside my budget. Hoping for prayer and miracle. Otherwise I love my rocket ship, space, and range increase Don’t forget us Legacy Owners!.GointoscottVersion: 4.25.6

They took away the solar city appYou took away a functioning app that provided us with useful tools to monitor our solar systems installed in 2 homes. Also had the ability to make payments. You forced us on to this app where only one home can be monitored, to a very limited degree. Can’t make payments. Can’t get assistance. Forced into a website, that still gives no detailed information on the system in order to make a payment. Why would you take away a great tool and replace with something that is of no benefit. If you haven’t noticed, the world runs on apps. Update. Received an alert that the gateway wont communicated with Tesla. The email didn’t state which home. App and website are still no help for multiple systems, and no customer support phone number listed. Had to google search for it. 2.5 minutes through and annoying IVR to then wait on hold for a representative. 16 minutes until my call was answered. The app, website, communications and customer experience are terrible. The customer service agent agreed when I mentioned the app and website. Pretty sad when your own employees acknowledge the problem. Went from a company I enjoyed doing business with as Solar City to a complete disappointment with Tesla..Zephry0222Version: 3.10.0

Horrible user experienceI find the entire experience, end to end, with Tesla to be consistently horrible. First, getting an appointment early enough is not possible when I had an emergency with my tire almost being broken. Then the day before my appointment the service center said they can’t do loaners so basically I was on my own without a car. Ther is no service center number to call and talk to someone because they want all of it to be done via the app. I’m a digital business app development person so I know the modern channel preferences of apps. When I got to the service center, the front door was locked so the app scheduling isn’t synced with facility location times. Then I entered through the work area and every mechanic saw me and just ignored that there is a customer in the work area. Then I went to one and told them I had an appointment. Finally someone came and took the car. They sent me a message the car is serviced and I should pay but the app messages take forever to load and when I click view to pay it gives me an error each time, so I can’t pay. I called them again but there is no way to pay via phone. I have no idea how I will pay them..19373?; zjckdhsVersion: 4.0.1

This app just gets worse and worseI used to love checking the status of my solar panels and PowerWall with this app. Now it’s just a big, confusing mess with less functionality. For example, the graph used to let me select which components (solar, battery, grid and house) that I want to see. Now I can only see a single component, or else exclude a single component. And while I appreciate that I can download data (several years after requesting this feature), all I get are a few data points corresponding to the graph that’s on the screen. There is apparently no way to get what I want, which is all of the actual raw data, down to a one-minute resolution. And by the way, when “Storm Watch” came out, I thought, “Wow, this is fantastic,” except it didn’t actually work when we had power outages from storms. Storm detection is all false-positives and false-negatives. During our worst storm, when the grid was down for 10 hours, the battery started out at 20% and only lasted for a few hours with a minimum number of appliances turned on. It’s unfortunate that that this app has turned to crap, because the underlying tech is so good..DjbkyVersion: 4.5.1

Used to be useful Last update killed it.I use the app strictly for solar power and power wall. The interface used to be useful, I could easily see power consumption and production etc, but now it doesn’t allow me to go off grid without going into the back yard and messing with the switch. That’s the problem with computer programmers they like to change things for the sake of change. I am a very old computer programmer and the cardinal rule is if it works don’t fix it. Change and improvement should happen in the background. The UI should gradually evolve. To use a car analogy do whatever you want under the hood, but the steering wheel and the brake better be where I expect it. Is it more intuitive ? No it’s not. Does it work Any better? No it’s worse. Taking the clean simple interface and making it look busy is not an improvement. Main screens should be simple , options should be clear. Details should be accessible only when sought for. No one wants to look at a power plant schematic unless they drill down to it..ThegodalVersion: 4.1.0

USELESS CARNot a good electric car to go with. Too many problems with charging and the car itself. First 2 years were fantastic but after that i start getting problems. The battery doesn’t last longer and tesla claimed that their car can go upto 300 miles but it was going only 220 miles. In emergency, its not a good car to rely on. You can’t drive faster because you will lose your battery 10x faster and charging takes around 6 hours. Make sure you have another car for emergency purposes. Don’t rely on electric especially tesla. My other family members has electric cars but from different companies and they really work great. They are better than tesla. I would highly suggest to go with a different company than tesla. Also they charge so many fees when you try to buy a tesla. And in top of that tesla charges $250 for ordering a tesla and that doesn’t make any sense. Why should someone pay money for ordering something? Its like you are in a restaurant and you want to order something but you need to pay extra money just for ordering your food. I would never recommend tesla..RACO1313Version: 4.27.3

Please please Please roll back home energy appPlease roll back Solar portion. Users:Do not update. Cool update for vehicles. Poor for home energy management. The newest update needs to be rolled back. It was always easy to know the system status at a glance. Going on or off grid was simple. Now, your phone has to be paired with your power walls. If the new home page states “Go on Grid”, one would assume they are off grid. Um….maybe. Been operating the same system for two years seamlessly. Today, the app allowed my batteries to get drained during off peak hours. Guess what was left for peak. I have not paid for peak since day one. Why? I’m guessing it’s Tesla’s idea for their virtual grid. The new home page puts the opt in option in your face. And, somehow my battery reserve was changed to 0%. Nice! I get their goal. PG&E gives you pennies for your excess energy. In turn they sell it at a huge profit as “Green Energy”. Their justification is infrastructure cost. Yeah, like magic fairies installed and maintains my system for free. Tesla wants a cut of that profit margin under the guise “Help support California’s grid”. Yeah yeah…let’s go with that! Rant over!.JerksareyouVersion: 4.2.3

Worse after v9When I plug in the car to charge I no longer get a message saying charging scheduled for 11 PM or whatever time you set up for. it just says charging stopped. Therefore when I go to sleep I have no way of verifying that my charge is set and ready to go like i used to. Also, I no longer get an error message that the cord is plugged in incorrectly or there is a fault or whatever might impede my charge that is going to start a couple of hours after I go to sleep. The old app gave that info which you could check at a glance before retiring for the night. This is quite a downgrade from your previous version which gave all of that information and more. If you’re going to start annoying people with updates that take away actually useful features in the real world, you’re just like every other tech company. Now just to be sure I don’t wake up in the morning without a church I have to manually start my charger at about 10 PM before I go to bed confirm that it’s charging correctly and then go to sleep charging when electricity still very expensive rather than starting later in the middle of the night. Thanks Tesla..Two year ownerVersion: 3.6.2

A Good company turnedI had an early build model 3 with all the options including FSD. Years later I found myself wanting a Model Y for its slightly larger interior space and the AWD. But FSD- which is just software, as the car is capable, is non-transferable. Even though I already purchased the upgrade when it was only a few grand, I lose it with the old car and they want me to pay $10K to have it again. Any other car I could remove an accessory and put it on my new car. Any other software I could uninstall from my old computer and bring to my new computer. Imagine having to re-purchase every app on your phone at 5x the original cost with every new phone release. Now they’re limiting me to 80% charge limits at select super chargers when I’m on long haul road trips- the entire reason I got a Long Range was to have the distance. Not cool. Don’t get me started on build quality. Tesla lost its soul in its attempts to finally turn a profit. Tesla is ahead now but as soon as a legacy brand has a better or similar EV to Tesla, I’m out..Jsnyc212Version: 4.2.2

It never worksIt’s shameful that this application never works. A company like Tesla, which has done and accomplished so much in our modern times, now cannot fix the commuication issue that this application is having. Everytime I launch the application, it unsuccessfully tries to communicate with my 2018 until I get the void message “Network Time Out.” The application would only work when I launch it while on Wi-Fi. And on the other hand, a third party application, Tesla Stats, works fine and connects to the vehicle without a single glitch everytime, which leads me to believe that the issue lies in the Tesla apllication, not the AT&T service. And I’m not the only one with this problem. Multiple other Tesla owners are experiencing the same problem. One last thing: when I purchased my Model 3, the application worked perfect up until a recent application update made in the first half of 2020. What goods can you find in the convenient Summons feature, or the climate control, etc., if the application does not work? It is really about time for Tesla to solve this problem..Ro00100100100Version: 3.10.9

Buying a Tesla through 3rd party or private partyI’ve wanted a Tesla car since 2014. I finally get my hands on one as I bought one through Carvana. I’ve been waiting nearly 2 weeks now for somebody from Tesla to respond to my email along with going down to the service center who also told me they can’t help me in getting the ownership changed over to me as the new owner of that car. This app does not provide any support for people like me that are buying any Tesla vehicle from a third-party or private party seller. 100% not worth getting the car from Tesla if it’s from private party or from any dealership that’s not from the actual company. You will not have any support from start to finish so far if you do it this way. This is the kind of customer service or application that is the primary use of communication with any products from this company then it’s not worth the time or energy. Really hope that I can get some kind of help pretty soon because if not, I’m gonna be looking further options to correct this matter..Greatness in a free appVersion: 4.31.5

Needs User Configurable Alerts - Broke HomelinkLatest version (4.25.5) broke remote use of Homelink unless location services turned on (battery hog). Of course, there’s no way to provide direct feedback and they definitely don’t care about my reviews. This app functions as my car key and does a great job. That said, it also does a great job of letting me manage my car’s charging and other features which don’t require Bluetooth to be enabled however, every time I open the app without BT or turn off my BT antenna, the app sends an alert about that. I know. I made a conscious decision. Unfortunately, there is no way to disable specific alerts/notifications for this app so the choice is to put up with this and other nuisance alerts or disable all alerts including ones that could be critical (e.g., alarm triggered). Please, give users finite control over alerts and notifications or, at the very least, separate control for status messages vs charging/safety messages..FlyingEarVersion: 4.25.5

Beware the EditI am currently in the process of ordering my Tesla. As you order, you have a flick-left to-do list. One of your to-dos is to fill out your financing paperwork via the usual series of entry fields. My app froze twice while I tried to enter simple information like my phone number. In the upper right, there’s an Edit button. “Edit” typically means an a la carte revision of your information - but it actually resets ALL your info, and erases your loan contract. I’m still waiting for the new loan contract a day later. The button function needs to match the label, or the label needs to change to “Restart Application”. I am very excited to own a Tesla, and hope you take this review as an attempt to improve your product. It has now been 2 months, and my loan paperwork is in perpetual “we’ll notify you when….”. Despite my excitement about owning a Tesla, I’m frustrated that the customer service I receive for a 5-figure purchase isn’t better than Amazon’s for a 2-figure purchase..JludwickVersion: 4.11.2

No app support, so requesting an enhancement hereThe app is generally pretty good and updates fairly frequently. On its own merits I’d give it probably four stars. I’m just frustrated by the lack of any clear way to communicate with the app dev team. The App Support link on the App Store just takes you to Tesla’s main web page. There’s no way to report a bug or other limitation, or request a feature or enhancement, or otherwise communicate with the app developers that I can find, other than possibly writing a review and giving a low star rating to get their attention (if they bother to read these). So that’s what I’m resorting to. The feature to set up custom electric rate plans is pretty cool. Took me a bit to figure out the UI, but I managed after a bit of futzing around. The one problem I have with it is that it assumes your utility has one set of rates for weekdays (M-F), and one set for weekends (Sat-Sun). I’m on the Seattle City Light time-of-day rate pilot program and their Saturday rates are the same as for weekdays, and there’s a different rate plan just for Sundays and certain specific holidays. If there’s a way to set this up in the app, I sure couldn’t figure it out. I get that this is a pretty “edge” case, but in my experience as a developer, edge cases once ignored don’t get the priority to get handled unless enough people complain about them loudly enough. And this is the only way I could find to complain..Erinys62Version: 4.5.1

BEWARE of SOLARFirst I want to say I am a huge Tesla fan but this experience with Tesla solar has been terrible and I would not recommend. It’s not worth the headaches or the money. Shading billing practices and hidden fees have cost me thousands. My quote for solar noted free installation but the night before install Tesla slid in a 3k line for installation into the final bill without telling me. The way they present bills is confusing and I did not realize it had been added. They will not return my calls or emails asking for clarification on why I was added to the final bill. Tesla came out to my house two times to decide on a location for the powerwalls but during install they decided to put them somewhere else which I had not agreed to. What I learned was that Tesla does what they want and they do not want any input from the homeowner. Tesla also broke my gutters with their ladders but they will not return my calls to fix them. In their eyes the job is done. In short, communication is non existent and they take weeks to reply to any question if they even reply at all. I expect more from from a premium solar company especially with the cost. They get back to you when they feel like it. They are out to get as many jobs done as possible and they don’t care how they are done. My project was supposed to take 3-4 months and it took over 8 months to complete. I expected a lot more from Tesla and this has left a really bad taste in my mouth. BEWARE!.JohnnyflewertyVersion: 3.10.12

App Useless after UpdateBased on later revisions of this app, the app no longer works with older Model S vehicles on slightly older software, as confirmed by other reviewers and other online reports of Model S owners (and potentially other older model Tesla vehicles). Although mobile access is allowed in the vehicle’s settings, my 2018 Model S falsely shows that access is disabled when viewing the app and does not allow any function whatsoever. Service cannot be scheduled, commands cannot be performed and vehicle cannot be controlled with the app anymore remotely. Only when the vehicle is an “awake” status, meaning car has been unlocked and activated/recognized by the app will the normal functions be present. Otherwise, app is useless when car is dormant and need to remotely access it. Hope Tesla can fix app to work with older model vehicles on slightly older software for owners who do not want to update to the latest and risk other problems/glitches with running legacy hardware on latest OS..JohnnyB Goode1955Version: 4.26.6

I don’t like this new versionI use the app solely for solar and power walls and the previous version was more useful. I could see a graph that overlaid home use, solar generation, power wall charging/discharging, and grid consumption/feed at the same time. Now I can only get a few per graph and it tries to be cute and give me net power instead of individual power info in reports. What I mean by that is I used to be able to see power pulled from grid and power fed to grid separately, now, it sums the two and spits out the result but that’s not helpful for understanding if there is a problem somewhere. I used to download the reports and import them into my own excel file to track in comparison with PG&E and now I have to manually enter three rows of data for each day because they switched the reports to net instead of gross. The Home Screen graphic is now busy and hard to read—if the app developers read this, please revert to previous version..B1BmbrVersion: 4.1.1

4.0 update needs workThere are some nice new features in the 4.0 update, and the overall look and feel is a good improvement. Love that the phone key works with all cars without having to switch to each car. But… the Solar/Powerwall changes need some work. The redesigned power flow visualization is not as simple or clear as in 3.x, with some very small fonts that use gray on black text that is difficult to read. Please bring back a simpler design with the numbers in a + pattern! The graphing feature also has some design choices that make this harder to use and read, for example the vertical axis now takes up nearly 25% of the screen width, giving less room for the graph and the icons to switch source are much smaller touch targets. The ability to combine multiple sources in the graph was removed — making it harder to do comparisons. Don’t sizes are very small and hard to read. Please fix and refine this design!.-ZBB-Version: 4.0.0

One star until you stop pestering me when I close the appThis app gets one star until you stop pestering me about closing the app. I’m not leaving it open at all times and you don’t need a reason why. What you need is to stop bothering me with a notification every time I close the app. Since you’ve abused your right to notify me I’ve revoked your permission, which means you’ve robbed me of notifications that may be more crucial and important all because you are trying to pester me into using my phone a way I don’t want to. The desperate measures you’ve taken with spamming me to leave your app open means there are serious business goals / wants driving your behavior. If someone closes the app every single time it’s obvious they don’t want to leave it open. Yet you persist. This means your business is desperate to track me 24/7. Why? Also stop begging to get on my home wifi network it’s another thing that will never happen. Also the privacy policy for your cabin camera is vague and unclear misleading wording of “your cabin camera is not linked to your VIN.” - okay it’s not linked to my vin- but what about my Tesla account? You may not be lying that it’s not directly linked to my vin, but you telling me their is no way to discover the identity of someone on a cabin camera? If that was the case you would spell it out. Instead you use careful word smithing to mislead consumers. I’m embarrassed for you. Get some morals..Chris StocktonVersion: 4.23.6

Vehicle Connection ErrorMultibillions of dollars available to hire thousands of the best programmers in the world, then dropping the ball by demonstrating an inability to solve a seemingly low-level problem (having a phone app reliably connect to a vehicle). Not sure how this was even allowed to become an issue! Vehicle is amazing though!!.Xkg3745Version: 3.10.8

Climate option keeps disapearingI have unintalled and installed my app four times now. When I select Climate, only the car shows. All controls are missing. When I re-install the app it works for a few times the same thing. I can still turn it on just can’t see (or control) any temperatur, off, vent, defrost car, camp mode, dog mode or Cabin Overheat Protection option. Really frustrating.1234:{DVersion: 4.31.5

Climate fails to turn onClimate fails to turn on with one click, after multiple tries it finally works. Please fix this..BnaeemVersion: 4.27.1

Useless pre screen appNewest update makes it so you can’t see my vehicle now until I open the app. Heaven forbid I just want to see where my battery is at charging wise quickly.GoughTRVersion: 4.7.0

AppNot working today.JindergillVersion: 3.10.12

ErrorServer error.Boss for all teslaVersion: 3.8.6

Free SC KM wiped outThe latest app update wiped out all of my free supercharging KM. 2 weeks later and this issue still hasn’t been fixed. Was charged for all of my SC sessions during a road trip when they should have been free. Extremely disappointed. Be VERY CAREFUL when you update the mobile app!!.Heihei112233Version: 3.8.6

Climate page bugWhenever I go to the climate page, only half the image shows up. There are no nada to turn climate on/off. Just the seat heater icons work. Can’t turn defrost on or off. The bottom half of the page is blank. The rest of the app seems to be working great..Smytty YOWVersion: 4.31.6

Climate control iffyRecently, climate control is not showing the bottom pane to control climate from the app. It sometimes work, most of the times it doesn’t show. I uninstalled the app, and reinstalled it, but it is the same. My phone is iPhone 11 Pro Max. Please help!.Fore-goatVersion: 4.31.6

CLIMATE OPTIONS STILL MISSINGWhen selecting “climate” you only see the top view of the car where you can only tap on the seats and steering wheel to activate heat. The options,..Camp mode,..Dog Mode,…Defrost,…climate on/off,..etc. which was always located on the bottom is still missing. I am using an iPhone X. PLEASE ISSUE AN APP FIX ASAP..Kurt-fVersion: 4.31.6

UnreliableI haven’t been able to sign in to my app on my iPhone for days because of a glitch in Tesla’s system, which keeps failing to recognize my password as correct and keeps forcing me to reset it. I have spent hours on the phone with Tesla customer service this week and they are trying to figure out the problem, but it means I won’t be able to use the app for “at least another 5 business days”. The app is too vital to operating this vehicle for it to be out of service for so long..Lucas1981Version: 4.31.5

Manage usersWhy can’t we manage the users, we need to be able to hide location from other user for more privacy !! It’s so disappointing!.HatimanasVersion: 4.31.5

Watch notifications bustedI get zero notifications on my watch about cabin temp being ready or charging being complete. Going by forum responses, this has been broken for months. You guys are worth more than most car companies combined. Do better..StinkWrinkVersion: 4.31.0

New update lost location address on main pageApp got updated today and now at the main screen the location section is blanked. It no longer show the parked address..DSIWIRELESSVersion: 4.31.0

No dedicated customer feedback channelThere should be a feedback button within the app that allows your customers to provide suggestions, issue identification and functionality requests that way, rather than being forced to do so in this app review space. Without that level of engagement, one can get the sense Tesla does not consider customer experience or feedback important and that would be a mistake in a softening EV marketplace..Sport SailorVersion: 4.31.0

SlowSlow , Bluetooth doesn’t work sometimes.WingowngVersion: 4.31.0

It’s shame for this big companyCustomer support is awful. Connection to car is very slow with 5g Data. Anyone can drive off and steal your car if they are already in the car without key and app. App doesn’t have dedicated customer support line. This Musk guy always talks about humanity but his own company doesn’t have reliable human customer support..KishanGVersion: 4.30.6

Broken widget?Recent update broke the widget. All layouts of it showing up blank..FolduprabbitVersion: 4.30.6

Can’t connect !!Anytime I’m at home the stupid app doesn’t connect to my car. I’ve realized it’s likely because I’m connected to the wifi as this doesn’t happen when I’m out. Also, many other users seem to have this problem as I read on Reddit. Fix this issue already !.Hb77788866655Version: 4.30.5

App never notifies me of anythingDoesn’t notify me of alarm going off and it’s super annoying because preconditioning my car has lead to the alarm going off and I’m deaf so it usually means my neighbor comes to tell me it’s on. Should not be happening with this smart of a car.QawsxedctfqsewanpdhVersion: 4.29.5

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