SeatGeek - Buy Event Tickets Customer Service

SeatGeek - Buy Event Tickets Positive Reviews

Better than StubHub10 years ago I bought tickets from StubHub for floor seats to a Pearl Jam show. I informed StubHub that I suspected the tux were fake because not even fan club members had received their tickets (I had tix to other shows via the fan club). StubHub said I could buy without reservation because they stand by any ticket sale. At the venue there were many StubHub signs around. It was going to be an experience. I was 7th in line with my brother to make sure we’d be on the rail when the gates opened. After waiting in line all day when they told us to get our wristbands and asked for tickets they said my tickets were fake. StubHub and security had me get out of line said there was nothing they could do. Despite showing them my correspondence with them prior to buying the tickets, etc, they said they didn’t have anything comparable and gave me tix on the 200 section. The doors opened and I was at the bar and the ticket office called me and they “reconsidered” and magically gave me floor seats. Of course I was no longer anywhere near the front and the experience was ruined. I’ve never done business with StubHub since. SeatGeek is the only reseller I will use. They have yet to let me down like their competition..StubHubSucksAssVersion: 15.5.2

5 Stars until todaySo I’ve bought tickets to numerous events through Seat Geek and haven’t had any problems until today. I purchased tickets for the Indianapolis 500, I got my tickets just fine, my issue is with the formatting of the tickets I had. The tickets only showed my Box, Section, and Seat. For those of you familiar with Indianapolis Motor Speedway, you’ll immediately see the problem with that. IMS is a massive facility, so there are multiple different grandstands for seating, and each grandstand uses the same box, section, and seating labels. Imagine my surprise when I get to the racetrack and can’t find my seat because I don’t even know which grandstand my seats were located in. None of the track workers were able to help me out, and as a last resort I was about to contact Seat Geek customer support, I clicked the help button and next came up an order confirmation screen, and the grandstand information was THERE. I wasted an hour of running around talking to track workers and ticketing agents to help me, I missed a lot of prerace activities such as driver intros just to find where my seats were, only for it to be hidden behind the help menu, rather than on my actual tickets. If Seat Geek can fix this formatting issue, it’d be 5 stars, but the trouble it caused me today I had to take some stars off. Hopefully someone who runs into this problem will see this review and know where to find their grandstand information..AnthonyonioVersion: 15.2.0

Parking tickets for game day - OSU vs Texas - ticket didn’t workI bought a parking ticket for game day through the seat geek and when I got to the parking garage , parking was full, and I couldn’t park. I left for the game with the assumption that I had reliable parking ticket, but i paid the price and had to struggle for 30 more minutes before I was able to pay for another parking spot and walk to the stadium. As result, I missed start of the game and almost 1/2 of the first quarter. So waisted my football ticket for the season opening game that I paid top dollars. I am trying to get hold of seat geek customer service to discuss my issue, but all I get is a chat bot that repeats the same thing and asking if is being helpful to me. I am not sure if I will ever buy anything through this app.. as not sure if you could rely on the service. Hopefully I get a call from seat geek to discuss my issue. Giving one star rating as the review app doesn’t allow me to give zero star rating..Xxxcust70Version: 20.9.1

Excellent app; however, I have some points I would like to discuss.SeatGeek operates in the market of concert and sporting events tickets. Since its launch in 2010, it has been aggregating listings from a number of sellers and offering all-in prices inclusive of additional fees with an eye to helping you find a really good offer using such factors as color-coding Deal Scores from 0 to 100 depending on relative quality of seating options. 3D maps, pictures of the views from each seat and other tools help to explore the options in depth. This website/app features slick design with quick checkout, mobile tickets available for scanning at the gates. Most of orders arrive in less than an hour, and the company offers 100% guarantee that tickets are valid, delivered punctually and refunded if not. SeatGeek has earned 4.9 out of 5 on the basis of more than 1,000,000 customer reviews on the Apple App Store and 4.4 out of 5 on Trustpilot from 15,900+ users for a convenient UI and discovery process.   Honesty demands that we point out the weaknesses too. SeatGeek charges buyers for fees starting from 10% to 25%, which means that the total will be slightly higher than the price tag on the tickers offered by companies like TickPick. Moreover, as it acts as an intermediary, the website may face problems with delayed delivery, wrong section, cancelled listing, and so forth. CS takes some time when there is demand for certain events. Not all orders will get a full refund. The Better Business Bureau reports 1,881 complaints against the company (B- rating, unaccredited) in three years.  All things considered, SeatGeek is perfect for those who want to be fully informed about the offers. It provides tickets reliably to 90% of customers. As to possible risks, they are the same as with any secondary ticket exchange. Bottom line: SeatGeek – 4.4/5..TitanistheoneVersion: 22.4.0

QuirksPrices are better than other apps but I’ve had two major issues. Last summer I bought 3 concert tickets in one day. For some reason, one of them gave me a problem. When I got to my first concert, I couldn’t find the email with the barcode attached. I spent 45 minutes at the box office while the show was going on before someone behind the counter finally found a way to text me the barcode so I could be allowed in. By then I had missed almost the entire opening band. For another show, I decided to prepay for parking on the app. When I did, I was not notified that payment was received or confirmed and so ended up paying twice. I called customer service twice because the first time the phone rang for half an hour and I had to give up. The next time I called it it took 50 minutes before a live person got to me. It then took another 45 minutes before the issue was resolved and she send me a link to refund the money. I’d say the app is not as user friendly as I would like. I’m sure they’re understaffed because of the pandemic..ThispurplegirlVersion: 12.6.0

Bad experience but AMAZING team.First of all, tickets are 10x more expensive than any other website. I spent $388 on 2 tickets just to see a small artist in concert and after I had already bought them, I look on other websites and see the tickets selling for $40 for 2 tickets. That was already a scam. On top of that, the tickets don’t even work at the door! They scanned my barcode and told me the tickets were invalid. They also don’t give refunds unless the event has been cancelled. However, I thank the people working for seatgeek for helping me and guiding me for questions I had. They were extremely nice and very helpful. But the app overall was just a horrible experience and YOU WILL BE PAYING 10X MORE MONEY THAN YOU WILL ANYWHERE ELSE, JUST FOR TICKETS THAT WILL NOT WORK! do not buy. edit: The seatgeek team is AMAZING and they are very nice and helpful people. They helped me out and got me a refund for the mistakes and were overall extremely friendly and understanding! Changed my review from 1 stars to 3 stars!!!.Srainey06Version: 19.6.0

Expensive Fees and No Ability to Add Seat Specific InfoWhile some of these concerns are with the company business model, the app could be better, too. SeatGeek takes 30%!!! That is nuts. 10% from the seller and 20% from the buyer. The excessive fees are too much. As for the app: - The “Deal Score” technique uses an unfair algorithm. They assume that closer to the field is always better. While this may be true at a concert, it’s not necessarily true at a soccer venue. Being in row 15 may be better than row 3 because you can see the field better. I understand court-side/ringside/on field seats are valuable because you’re closer to the action, but center of the field in a spot below the perfectly located suites is not worse than a seat that is 12 rows closer to the field. - App should allow contribution/feedback on Deal Score valuation. + points for aisle. + points for no one behind you. + points for view of activity. - App should allow photos from the actual seat to show location and view of the pitch. I have noticed that tickets in some stadiums will show images from the seat or at least representative seats in that section. - App should allow seat owners to add seat-specific marketing. There is no ability to add customized marketing or highlight seat features. Something like, “Purchase of 4 seats comes with SeatGeek on-site parking pass”. Or “Seat is steps from bar or air conditioned club” Summary: Fees too high. Deal Score formula is not sport specific. App doesn’t allow seat specific highlights..SageAgentVersion: 12.5.1

I LOVE DAVID DOBRIKSeat geek is an amazing app that allows you to buy tickets in literally the easiest way possible. You’ve seen them help me surprise my friends with brand new cars. So please if you ever need to buy tickets to literally anything, just click the link in my description and use the promo code DAVID for $20 off your first purchase..BananangleVersion: 7.6.0

JidionThe only reason I installed it was for ma boi Decarcus cousins the 3.Decarcuzls cousinsVersion: 11.9.1

David dobrikSeekgeek is an amazing app that lets you buy tickets in literally the easiest way possible.Hi david dobrikkkVersion: 7.9.1

Pricing for Canadian HamesWhy only US pricing. Should have an option for paying in Canadian dollars..200Me*Version: 19.7.1

Great but…It’s awesome but why can’t I switch the pricing into CAD? It only shows and buys in USD..Mav_5200Version: 17.3.1

David DobrikThanks David Dobrik!.PotatocattoxdVersion: 7.6.0

David $20 off first purchase5 stars because of David Dobrik.Jason is the best!!😝❤️❤️Version: 7.6.0

JaneJanie.AbbymackhugsVersion: 22.7.1

Great site for a touristGreat spot for a tourist finding sports tix down south..DolfffffVersion: 22.4.0

Great DealsI just wish it was a lil more cheaper.Sev1800Version: 22.4.0

Great dealsGreat deals on here.Weezd1572Version: 22.3.0

Best app for tickets, sports gamesGetting tickets to tonight’s game was easy, fast, and stress-free. Being able to see the view from your seats is a game-changer.SchmidtytimesVersion: 22.1.0

Great appNo problems with this app.MaydiavVersion: 21.8.1

Canadian Currency PricingI can’t change the currency in which I see the ticket pricing so I don’t truly know if I’m getting a better price compared to Ticketmaster. I trust SeatGeek to the fullest but would like that reassurance that I’m truly getting the best deal on tickets..OtlndshVersion: 21.8.1

Is necessary for the event because economicVery nice.Charlie9106Version: 21.8.1

Great appI love using seat geek! The deal score is very helpful and being able to zoom in on the rows is a great feature..ChosenPickle88Version: 21.7.0

Great app but…How is there not an option for Canadian dollars?.Brent E CusackVersion: 21.7.0

Seat Geek5 Stars.UnicornmeganVersion: 21.6.0

W appThis is way better than ticket master.HfhchrjVersion: 21.3.2

PricesIdk why i cant see the price in Canadian money its always USD for some reason 😭 and there no way to Switch it.DdweghjumVersion: 21.6.0

Great but..Love the app but I WISH we were able to see the prices in CAD $ instead of only USD..Angel 🌱Version: 21.3.2

WonderfulLove this app!.S22nadarajahVersion: 21.3.1

YeahYeah.Yeah!!!!!!!!!!!!???!!!!!!??&?Version: 21.2.0

AwesomeAlways get my tickets from here better fees than ticketmaster.BfoiseyVersion: 21.3.1

GoodBetter than other sites for sure.Noah'99Version: 21.3.1

Scored VIP tickets for cheap, TWICE!I never write reviews but this deserves one. First time I used SeatGeek I got floor seats for Paramore for $40, a SMALL fraction of the retail price. Today I got orchestra seats 5 rows away from the front for Stardew Valley Symphony- for half the price they’re going for!!!! Highly recommend SeatGeek if you’re trying to score cheap tickets to good shows!!!.CessandjetttttVersion: 21.2.0

NoceCheaper seats these guys anyways..F1fan84Version: 21.1.0

MediocreThis app is mediocre doesn’t allow me to change the currency to CAD on my phone i would have to use the website for that.Amolsingh97Version: 21.1.0

I’m impressedI was watching a Jake Webber vidio and he was sponsored by SeatGeek and I was intrigued because I’m always stuck inside and I got app and I was looking at the options and I saw a part for Kurtis Conner (he’s a comedian/youtuber) and now I have something to look forward too THANKS YOU SEATGEEK.Goob🌱🍄Version: 21.1.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 22.8.1

SeatGeek - Buy Event Tickets Negative Reviews

Horrible customer serviceI received an error message trying to post my tickets for sale. Seat Geek has no way you can call and talk to anyone. Customer Service rep Luis told me the reason there was an error was “my fault” because my “sift score” was too high. A sift score is something they calculate based on how many times you attempt to sell your tickets. The wonderful solution was to “wait 24 hours and try again” for an event that starts in 36 hours. I explained I tried to post the tickets one time and received that message so not sure how that would be possible. I asked if there was anyone he could connect me with that could help to which he responded “he could escalate the issue and I will hear back from someone in 24 hours” I asked if there was a manager I could speak with and he said no. I asked if there was a phone number I could call to speak to anyone and he said no. I spent the next 7 hours being bounced around from one person to another being told I would be called back “within the hour” “in the next 2-3 hours” and finally “by 9:30pm tonight”. I ended up solving the issue myself, the error was that I was trying to sell the tickets below the amount I purchased them for. There wasn’t a person that works for this company that could tell me that information in 7 hours and 5+ customer service reps. If you have any issue with anything this company has no idea how to help you, no one you can speak with and absolutely no intent on resolving your issue. Good luck.MBMBestCarrierAroundVersion: 17.7.0

Buyer BewareI’ll preface this interview by saying that the one star is related to the service I received during the process of my ticket refund. I had bought tickets to a concert that were going to be released within 24 hours of when the concert starts. 24 hours came and went, and despite having a confirmed purchase, the seller of the tickets never transferred the tickets to me. Admittedly this is out of their control and not their fault, however when I went to contact Seat Geek about the tickets, I found that the service number was no longer in use and directed you to an email system. I emailed about my problem and then did not hear back for several hours. I did more searching and found a live chat option and reached out. At this point the concert was starting in less than 12 hours. After chatting back and forth with a client, the client said we needed to give the seller more time to transfer the tickets and said he would be in touch via email. After touching base a few times when prompted by one of emails, the conversation went dark two hours before gates opened. I did not receive a response for over an hour and a half before I went back to the live chat and had to work through another 25 minute conversation with a client before finally getting a refund on my tickets. They did stand by the 100% refund, but you have to fight for it. TLDR: Seller failed to transfer tickets to me. After horrible communication by Seat Geek I finally got a refund after aggressively pushing for a response. Be careful when buying tickets.McgradyWadeVersion: 12.9.0

Worst Ticketing APP EVERLong story short, I was purchasing VIP tickets for a concert and I Initiated a purchase for a set of tickets and the transaction failed I the. Go and exit out of the app close it and go back in to purchase tickets and the second time I tried I was able to purchase a different set of tickets and that went through fine. So I get a confirmation email right that second but then I see that I had two charges on my card that were fully processed and I contacted there customer service and they told me that they are very strict in resell and transferring vip tickets that nothing could be done. First of all I was just asking for them to cancel the failed purchase that I never received confirmation that it was successful. So that was u authorized because it was failed. And the only solution they gave me was to talk to the vip company to see if they can allow me to transfer them. Mind you when I first bought the tickets they never disclosed before the purchase was done that these tickets weren’t able to be transferred or resold. So now I’m out of luck because SeatGeek isn’t taking accountable of there system error and refunded me or canceling the first purchase that failed and that I also never received a confirmation email on. Idk I can go on because I have emails going back and forth but they do not make any sense , withheld ticketing information and do NOT help there customers first and LAST time purchasing from this cite!.AnonymmmmmmoooooooouuuuussVersion: 22.5.0

Currently scamming me out money they owe meThis app and company can’t be trusted. Either their customer service is guided to delay proper support and extend payout durations or their support is TOTALLY incompetent. Over the past two months I’ve had problems both receiving tickets I bought on their app and getting paid for tickets I sold on their app. Both were miserable failures with total time spent mailing and chatting with their support currently over 5 hours (and counting). As of now, it’s been 3 weeks since I sold tickets via their app and I still don’t have my money. The event ended two weeks ago. All of my banking info was entered correctly and verified multiple times. Support can’t answer basic questions or provide any actual support to get me my money (>$400). They tell me to re-enter my banking info as if they are guessing what the problem might be. I have to wait either hours or days between email replies - each time I have to initiate the follow up. Sell tickets via Seat Geek knowing you might never get your money owed paid out! Buying certified resale tickets via Seat Geek is very cumbersome if they are from another ticketing company. Seat Geek won’t/can’t deliver the ticket barcodes via their app for download. So, you have to download and access the tickets on the other sight…and as you can imagine the two companies don’t interact well with one another. Buy resale tickets knowing that you might spend hours retrieving them..JackyJacklyVersion: 16.9.0

No Respect for Consumers TimeI had purchased tickets to a concert 4 days before the event. I received a confirmation email, but never received any tickets. The venue was switched, which I was not notified about without doing my own research. I contacted two customer support members, one over chat and one over the phone. They were both very helpful, but failed to resolve my problem. I had traveled an hour and a half to the location of this event and waited in line for 4 hours to assure good general admission sitting. All the company had to offer was a refund of my purchase, and a lousy $22 off my next purchase. The staff member on the phone understood my frustration and looked into additional compensation and it was denied. I wasted a day of my life, when I could have worked or done anything else beneficial than standing in a line for a concert that I was never going to be able to enter in the first place. The lack of communication this third party has from its suppliers is extremely mild, and the process to receive customer service is extremely complicated. Why doesn’t the company confirm that their consumers have received tickets for upcoming events? Additionally where doesn’t the thought that 8 hours of my time is worthy only of a refund and a $22 incentive to reuse your product? I will never use this app again and I hope ramifications can be put in place to prevent companies like this from taking advantage of their consumers by offering a fault product that can’t back up it’s guaranteed claims and wasting their consumers valuable time..ThebestktVersion: 18.9.0

Works Great Until it Doesn’tIf I’d written a review two weeks ago this would’ve been an easy, enthusiastic 5 stars. I go to tons of live events. I’d relied on Seat Geek without issue for years now. Last weekend, I had a horrible experience. The $400 ticket I’d purchased months ago was never transferred to me. Ok, not great. It’s a scam. That’s not entirely Seat Geek’s fault. What is though, is the customer service. Despite being assured I would get a refund for the ticket I purchased and never received by multiple support agents, I’ve yet to see any indication that anything will happen. Multiple agents have told me they’d escalate the issue and follow up either in a few hours, or by end of day, or by the next day. Nothing. Never any follow up. Not from a single one. Grossly unprofessional. As it stands right now, this joke of a platform is scamming me out of $100s of dollars. That’s simply unacceptable. I cannot believe that I’ve recommended Seat Geek to other people. I feel like a fool for setting them up to experience what I did and I feel disappointed because now I’m down what was a reliable source for tickets. I am never going to use Seat Geek again and I am going to relentlessly tell every single person I can to not use it. All you needed to do was have a customer support agent reach out to reassure me something is happening. It’d be great to have the refund now but that’s really not the issue. By not communicating effectively you have discredited yourself and left me with the expectation that no follow up or refund will happen..Dtg27Version: 18.7.0

Scammed out of ticketBEWARE WHEN USING THIS APP! I purchased tickets thru this app a month in advance for a game in Florida vs Georgia (keep in mind I live in north Georgia) I get to the game and SeatGeek has no tickets for me. There response was “we buy 3rd party tickets they are responsible for making sure you have them.” Not to make a long story but after driving five hours to realize I don’t have tickets I paid for the customer service said they will not be refunding me from SeatGeek because Ticketmaster should have sent me tickets. This may not be everyone case but for someone who drove and wasted gas and paid for a hotel for a night to not see the game they paid for I feel really SCAMMED. Also SEATGEEK TAKES YOUR MONEY BUT EVEN IF YOU DONT GET YOUR TICKETS FROM THE 3rd PARTY COMPANY YOU STILL WONT RECEIVE A REFUND. PERSONALLY GO BUY YOUR TICKETS THRU TICKETMASTER OR VIVIDSEATS THAT IS WHERE THEY ARE BUYING YOUR TICKETS FROM. just wanted to give my review since I’m out $300 for tickets I was never able to receive. Have a good day and take this review as consideration when using this app im not trying to dismiss them they just FAILED WITH THE CUSTOMER SERVICE PART. If I can upload photo I will show you my multiple attempts to resolve the issue and they keep ignoring me. Anyways have a Good Friday and I hope everyone who purchase tickets off this app actually receives them. ***Please look at other reviews I’m not alone here and please don’t be scammed by there 2 dollar cheaper tickets you will pay more in the end***.GrygxdbVersion: 14.5.2

Buyer BewareI would have never gotten this app except I attended a sports event where the organizers linked the tickets to this. After a decent experience once, I purchased tickets for a theatre event on the app. There is supposedly a Buyers Protection Guarantee which the “internal team” refuses to honor. I was horrified to have the printed tickets not work at the door of my event. They were fraudulent and I witnessed other patrons sitting in the seats I supposedly had purchased during the show. Fortunately, I was able to still see the show because I was able to buy another set of seats and shell out more money. It is nearly impossible to get a human person to help with this situation on the app and definitely not in real time for the event. I had to hunt down the phone number to call as it is not easily accessible on the app. The agent on the line is clearly following a script. Then, they have taken 3 weeks to investigate and refuse to refund my cash as promised by Buyers Protection. They even tried to blame me for not presenting the right tickets. I do NOT recommend using this platform as they cannot offer any assistance with fraudulent sellers. I am still out over $600 without resolution from their “internal team”. I would stick to Ticketmaster or StubHub where I have received excellent service for what I paid and proper assistance when needed…every time..DrCocoVersion: 19.8.0

If there was less than 1 star option’s, I would use itI initially bought tickets months ago. When the day of came I realized the tickets were never sent. I communicated with customer service that I never received them and I had to drive from out of town to see the concert so I didn’t want to show up empty handed. I was informed to wait until 2 hours before the show, which I did and still no tickets. After waiting on the phone for about an hour I was informed that not only did the initial tickets not show up, I wasn’t getting replacement tickets. After a back and forth I was finally given replacement tickets but when I finally showed up to the event, the seats were in a completely different area than I hoped for and nowhere near the area where I initially wanted to see the show with my daughter and sister. Our experience was completely ruined and this was my first and last time using Seat Geek. I don’t understand how I can be sold tickets that were never given to me and there weren’t any vetting process to ensure my purchase was secure. On your site it says our tickets are guaranteed after purchase. I was told you guys would pay the difference between the tickets I bought and the ones I was given but I absolutely do not believe the quality of my seats were worth what I initially purchased!.GeeFree123Version: 13.9.2

DONT USE THIS APPDo not use this app. I purchased tickets to the Yankees versus Angels on Tuesday May 28. I arrived at the stadium. Everything was fine. My tickets were available in the SeatGeek gap. The following day on May 29, I purchased tickets to the second game in the series when I arrived at the stadium my tickets were not viewable in the app was already signed into my MLB account which I was prompted to, when I purchased my tickets the previous day. I was outside of Angel Stadium ticket gate for five or six innings trying to get in contact with somebody from SeatGeek until one of the managers for Angel Stadium came out and told me to download the Ballpark app when I download the Ballpark app. My tickets were only viewable in the Ballpark app. They were not viewable on the SeatGeek app. I paid $400 for three tickets and I missed more than half of the game when I brought this issue up to SeatGeek they did not and would not either offer a credit in the app or give me partial refund, they stated that it was user error and that I purchased the tickets late when I purchased the tickets at my home more than 2 1/2 hours before the game even started. If it wouldn’t have been for the Angel stadium manager, I would have never gotten into my game to watch the final three innings. Extremely disappointed in the customer service and customer care..95CoolCat95Version: 17.8.0

Impossible customer serviceI’ve had a chain of unfortunate events with these guys and it’s extremely hard to actually get ahold of someone to address your problems. They force you to talk to a bot for a bit before you can message (not speak) to someone who works there. They don’t keep record of any of your past issues so you have to repeat the entire scenario and go through the same troubleshooting process every time instead of them understanding you’ve been over it with them already. This was common for me since one day their representative kept having connection issues and kept getting kicked from the chat. I had to re-explain to three different people just for them to not be able to help. They also will send you their number to call if you bother them enough but it’s an old number that tells you when you call that it’s their old number and refers you back to their app/website to chat. They pretty much do all they can to discourage you from contacting them since that means they have to take responsibility for their lack of customer service. As soon as I finally had my third issue resolved and was able to collect my tickets only a few days before the game, I deleted my account for good. I’ve never had issues like this with other ticket websites..NoGolesVersion: 16.0.0

Worst customer experience!Worst Customer Service Ever I purchased tickets for a Yankees game, 10 weeks in advance. The tickets were not delivered. I clicked to “accept” the tickets, but was told the tickets were be delivered within 1 week of the game. Later, during that 1 week window I tried multiple times to download the tickets, each time receiving an “error message”, saying “check back later”. 24 hours before the game, I got increasingly nervous and reached out to customer support. It was extremely hard to get ahold of them, but finally connected with someone over chat. The person was quite unresponsive and unhelpful. The person ultimately said she would reach out to the seller to “resend the link”, and promised to call me once accomplished. The next day, still not having heard from the service rep, I contacted them again. They tersely said that because I clicked to accept the tickets 9 weeks ago, they assumed I had them and thus they would help no more. Incensed, I retorted that I still did not have the tickets (for a game starting in a few hours). They refused to help! So the gladly took my money for the tickets, but then did not actually delivery the tickets. I spent nearly 3 HOURS trying to get their help, longer than the actual event likely was. I’ll never use SeakGeek again!.Spc517Version: 12.5.1

Misleading policies, horrible customer serviceDO NOT BUY TICKETS FROM SEATGEEK. I bought tickets for an event that was rescheduled for a day earlier due to COVID, it was switched to an outdoor venue. I couldn’t attend the new date, and assumed I would get refunded because I had gotten a credit right away in 2020. Nope, found out I don’t even technically own my tickets yet, and I shouldn’t expect to receive them via email until 24-48 hours before the event. The only way to get my money back is to resell them on their marketplace, which I can’t do until I get them emailed to me… 24-48 hours before the event. Absolutely ridiculous. As soon as my event was rescheduled, I tried contacting customer service, but there is absolutely no phone number to call anywhere. I had to send them an email, then got an auto response that they are receiving a high volume of emails and will respond ASAP. Over a week later, I received ANOTHER auto-response that they are busy. I have yet to be in contact with somebody about what happens if I can’t sell the tickets I haven’t even gotten yet, and the show is in three days. I would never have ordered through them if I knew this was their policy. It’s insane that you can only access your tickets as late as 24 hours before the event, and that the buyer protection and customer service is so poor..Kaliber_Version: 11.7.0

Never got tickets that were purchasedI purchased tickets to a show at The Grand ole Opry, (which was a bucket list item)through seat geek. Paid $82 in extra fees. I received a confirmation email after purchasing the tickets and was informed that I would get the tickets via email when they were released by the seller. Went to support page the day before the show because I hadn’t received any tickets yet. Was told they still could be released the day of the event. Waited until 9am on show day. Still no tickets. Talked with chat support and was told that the seller had released the tickets to me but since I never got them in an email, he would notify seller and I would hear back “in a few hours”. Still no email and no tickets. Finally after a phone call to support, I was told the tickets were either in my ticketmaster account or AXS account, which I was never told. I finally found the tickets, but was never able to get them on my phone. 3 hours before the event, I still had no tickets to show at the door. I finally talked to a support person from AXS, who told me the venue should be able to see that I purchased the tickets. Thankfully the grand ole opry found where I had purchased them and issued me a lost ticket voucher which I could use for entry. Will never use Seat Geek again!.Cath kittenVersion: 15.0.1

DO NOT USE SEATGEEKI typically never leave reviews, but it has now been 6 hours and Seat Geek has proven either unwilling or straight up incapable of solving the issues that THEIR employees have no caused me. I purchased two sets of tickets from them. The first one I was going to be unable to use so I decided to list them on their marketplace seeing that they don’t offer refunds unless In extraordinary circumstances. A few weeks pass and the ticket hasn’t sold yet. Nothing really weird, but I decide to check the market place and see that my ticket ISNT EVEN LISTED. Fine so I contact customer service to see what’s going on. Then they tell me that the resale option has been turned off for this event WITHOUT ALERTING ANYONE. Huge red flag and then they tell me that I have to figure out how to sell the ticket myself. Then I mention that’s not ok and that since I wasn’t alerted to any of this I should be entitled to a refund. They oblige, but then issue a refund to the WRONG TICKET event though I specifically mentioned which one I wanted for sale and there is literally no way they are unable to check which ticket I had put up for sale. I contact them again and request that they refund the appropriate ticket and return the one that they incorrectly took from me. They then acknowledge that they have HUGELY SCREWED UP and tell me there’s nothing they can do on their end and now I have to make do. Now cure that past SIX HOURS that I have been calling them and emailing them and they keep telling me they will resolve the issue and promptly ghosting me. DO NOT BUY FROM SEAT GEEK AND I SURELY NEVER WILL AGAIN.Lithicguy612Version: 12.3.1

Do yourself a favor and read the reviewsWhen a concert came around that my daughter wanted to go to, I jumped on buying tickets bc I didn’t want them to sell out. I found just a few seats available, and they were expensive ($150ea) but I figured it was because they were about to sell out. Little did I know, I was buying a promise to get tickets once they were ACTUALLY on sale. Once they were on sale officially, I was able to buy better seats on ticketmaster for $50 each. I couldn’t get my money back from SeatGeek (I tried about an hour after buying them and realizing they weren’t “real” tickets yet) so I had to repost them for sale, but now they were worth way less and I got back a fraction of what I spent, and had to wait for almost three months to sell them. I am giving this app and website a low rating because they do not make it clear that you are buying tickets that don’t exist yet, and I have to suspect this is on purpose. The app itself seems decent, but I feel I was conned into buying tickets that weren’t on-sale yet. At minimum, the tickets should say pre-sale. I am not sure how the app appears to have a four star review when you look at the actual reviews you’ll see almost every single one is one star. Do yourself a favor and use a different ticket service. The ads they run on TV now are cringeworthy..Grayd187Version: 7.6.0

DONT USE SEATGEEK!!!!!! You will regretThis company is garbage and their customer service is a joke. If you have a problem with your order and use the chat feature on the app you talk to someone relatively fast. If they can’t help you right then they say they will email you once they resolved the problem, you probably won’t get that email and will have to contact them again. If you try to call them, you will wait about 25 minutes before talking to someone. If the problem is not resolved in that phone call they say they will email you when they resolved it, which means you will have to contact them again. If they are responsible for you missing your event and you want a refund they say they will put in the request and email you when it’s done. Over a three week span of you contacting SeatGeek several times you finally get an email saying that they will give free tickets to another event. Now, if it was a sporting event it might be aceptable. However, for a concert it’s an insult. How do you refund a once and a lifetime thing? After refusing the tickets you might get a refund three days later. I’m Never using SeatGeek again and going on all social medias to warn people not to use them. Hopefully this reaches you before you download the app or use SeatGeek.ShaunRulzYoFace26Version: 16.5.1

Don’t be dumbI recently bought tickets to a Hozier concert after Ticketmaster (the verified seller) sold out as I desperately wanted to go. I kept seeing things about tickets being non-transferable and I had no idea what that meant. I assumed it would be fine since SeatGeek gave no warnings on that issue. However, I keep seeing things online through research that my tickets would not work. The venue itself would tell me my tickets would not work while SeatGeek customer service told me it would. I believed that SeatGeek could be lying due to wanting to maintain face or something. However, I could not risk the long drive for my tickets to not work as I would have been devastated. I did not go to the concert after reading many sources online (including the venue) that my tickets would not work. SeatGeek offers a return for credits; however, they said I would only be able to get it if I tried 72 hours before the concert date. They did not offer a refund but said I could sell my tickets. How could I sell tickets to a concert that already happened?? Safe to say, I’m annoyed and upset that I lost close to $400 for nothing. And I cannot even get it back. I would say to not make my mistake and wait for the verified sellers, especially for non-transferable events..HumdruummVersion: 17.6.0

Miserable Customer ExperienceWhat a truly terrible experience I had to go through these previous 5 days. I bought tickets tickets to an event a few days ago and waited a day or two to follow up to understand where my tickets could be. Usually throughout most ticket exchanges I receive the ticket within 24 hours. I ended up speaking with just about 5 customer support reps where each time they let me know the issue had been “escalated”; which in reality meant they would contact the seller. The seller did not respond until today, and I was then notified there was a “Barcode glitch” with the system. “ and customer support then informed me that the seller wanted to send me the tickets through email outside of the application to which I said no for authentication reasons. I ended up asking for a refund since my group and I were over waiting around to even know if we were going to get legitimate tickets, and didn’t want to attend the event anymore. Seat Geek’s “back up team” rejected the request and their stance was “shut up and take the tickets whenever you get them later, and forget that you went through this experience.” I’m not one to get angry, but I am so put off by this experience I’ll never use this service again. Good riddance..JDP726Version: 15.5.2

Terrible experience. Never using the app again.My husband and I purchased tickets to a soccer game and did not received the tickets. We waited as long as possible before the game start time, hoping we’d still receive them. Called customer service and entered their chat and had to wait over 50 mins before being helped. Then they made us wait while they tried to contact the seller via email (because that’s efficient) then phone. Then, even though the seller had still not sent the tickets, we had to wait until past the start of the event before they would refund us the ticket purchase. But even more annoyingly, they made us purchase new tickets through SeatGeek first in order to get the refund. Had we just received our money right away we could have purchased tickets at the ticket office and gotten into the game immediately, but I had to download the app (since my husband was using his for the chat that we could not exit the screen) buy new tickets, take a screen shot of the new tickets to send to them as proof, and then wait for the tickets to transfers on Ticketmaster. This process took another 30-45 mins. Then we could not access the new tickets in the app and had to go to the ticket office to print it out. By they time we got into the game it was the already halftime (in a 90min game!). This ruined our whole experience. I understand that it is the sellers fault for not transferring the tickets and the customer service agent was helpful, however SeatGeek should have a better system in place to avoid this kind of situation, like making sure the seller transfers the tickets 24hrs before the event, send them reminders, etc. We will never use SeatGeek to purchase tickets for an event again. Not worth the frustration or inconvenience..TtangerineVersion: 15.9.0

Go to TicketmasterI’ve had the run-round from SeatGeek going on for about a year now. Originally bought tickets to see Motley Crue and bought tickets for all my friends through the app. Show got cancelled and SeatGeek gave me a credit back. Couldn’t do a refund. This was frustrating at first, but there was still another show we were interested in seeing. I went to buy the tickets through the email saying my credit had been applied and as long as I was using the same email address the credit would be applied. The credit was never applied. I called customer service and spoke to a manager who informed me there was nothing they could do, except buy tickets to another event and try to sell them. Terrible customer service. Anyways, finally get around to another show I want to see, Falling in Reverse, bought as many tickets as I could fit in my credit because of you don’t spend as much as they credit you back, the rest goes to SeatGeek. I had $550 so I bought 7 tickets. I just looked at how much 7 tickets would cost me on Ticketmaster after taxes and fees it comes out to $370 for the EXACT SAME TICKETS. GO TO TICKETMASTER!!! I’m done with SeatGeek after this transaction. Terrible customer service and unexplainable fees. Don’t waste your money..BanksyjzVersion: 11.8.0

SEAT GEEK IS A SCAM!!! DO NOT USE THIS AP!!!!I made payments using their Affirm service and completed payments in March 2023 for a baseball game in mid May. I read that MLB has a policy of not releasing tickets 48 hours before the event. The trip was out of town and my family and I arrived the night before and still no tickets? I attempted to contact their customer service through a chat because they did not have a phone number listed. The representative stated that there was no record of my tickets but he would conduct and investigation. At noon there was no word from Seat Geek so I made another attempt to contact via chat and was told the samething there was no record of my tickets! 4:00 pm samething no tickets. At this point I needed to drive to the stadium and purchase another set of tickets at the window. Later that night I see an email that was sent literally an hour before the event stating it was sent to the wrong email address. I attempted to get a refund from Seat Geek since the tickets didn’t arrive in a timely manner and they refused because they considered the tickets “fulfilled”!!! I looked up other complaints about Seat Geek and they have a history of double booking the same tickets to multiple customers and refusing refunds!!! Avoid using this app!!!!.Rampage_g22Version: 15.1.1

Joke of a company STAY AWAY!I wrote a review a couple days ago about how crappy the services I received from seat geek were. They responded to my initial review denying any kind of responsibility for not getting my tickets in a timely manner. They claim that they fulfilled the order and still got me my ticket before the game even if it was 10 hours before kickoff. What about all the travel plans I had? I had to cancel my flight and hotel because there was no guarantee I would receive these tickets. The fact that they think receiving tickets 10 hours before kickoff is acceptable is quite laughable. To have the audacity to respond to my review in the way they did shows that they have absolutely zero accountability. They don’t care about us, they just care about lining their own pockets. Mind you, I ordered these tickets 6 days before the game and they get them to me 10 hours before kickoff. Zero urgency, zero transparency. Funny how they won’t even give any sort of credit at the bare minimum. Not to mention seat geek is significantly more money than their counterparts of ticket master and stub hub. I recommend to anyone reading this that you stay away! They aren’t willing to work with customers and will just send you in circles..Andvoo20Version: 19.3.0

A scam!!!I’ve bought tickets from seat geek before and I loved it but after recommending it to a familh friend to buy concert tickets for Christmas for me my boyfriend. Since the original tickets sold old. She ordered them before Christmas and the order was confirmed. They said the tickets will be available through the axs app 3 weeks before the concert. She spent $600 dollars and the tickets weren’t sent at all we contacted seatgeek customer service and they told us they “seller”will send the tickets 4 days before the concert . After the four days nothing showed up! We contacted them 24 hours before the concert and told them where are our tickets and they said they will notify the seller to send them before the event. My friend then receives an email from seat geek stating that our event was cancelled and the tickets had been voided! Even though the event was still being put on& and seatgeek was still selling available tickets for the snow even though They told us there was nothing they could do since the event was cancelled even though it wasn’t. I had to pay out of my pocket on a different site just to get tickets before the concert. Seat geek terrible. Never buy them from unless you want to be scammed !!.Squishybear167Version: 12.4.0

Don’t waste your time/moneyI’m not one who usually writes bad reviews, but this one felt warranted. I go to quite a few concerts and have used many different apps for purchasing tickets. I bought tickets from SeatGeek to a concert back in Feb. 2020. Covid happened of course and the concert was postponed. I didn’t get any updates from SeatGeek or from the venue, but I followed updates on social media. A year and a half later with a venue change and one of the bands backing out and still not a single update from Seat Geek. Then, I saw a post from one of the bands on Instagram saying they would be at my venue in 7 days on a day I couldn’t make it. I was very confused because my SeatGeek tickets still said postponed/TBD and no one contacted me. So I emailed them for a refund with no reply. Then 3 days before the event I got a hold of them after waiting for an hour on the phone. The first person was no help and said well I can’t do anything for you because the venue never called to update us on the tour and said I was welcome to sell my tickets. Who wants to buy tickets from someone when the tickets say TBD?? So I tried someone else after waiting on hold again for an hour. She was more helpful because she called the help desk to try to figure out why my tickets weren’t reflecting the rescheduled date. She said it would be taken care of the following business day, but that I still can’t get a refund because the event is still happening. So I have two days to sell these tickets that still say TBD on them when 1. They never gave me a single update so I didn’t have time to clear my schedule and 2. The band I originally paid to see backed out because of covid. I know this is a long story, but I hope it convinces you to not waste your time..Eee110Version: 11.7.0

Worst Customer Service EverI purchased some tickets for a Dodgers game. After the transaction was completed, I was notified that they where for the Vaccinated section. This was NEVER stated at any point on the initial listing. I could not use them since some members of my party where not fully vaccinated yet. Then when I tried to resell, the app would not allow me to claim them…so now I was stuck with useless tickets I purchased under false pretenses. I had to buy a whole new additional set of tickets to go see the game. I called them hoping they could reimburse me for the false bill of sale but instead I was meet with the absolute worst treatment from their customer service department. I spent hours waiting on the call line, lots of promises and then no return calls or follow up emails. I even provided screen caps as examples of their apps failure, but it fell on deaf ears. Eventually I got to a “supervisor” who was also un helpful and incredibly dismissive. They essentially told me I was lying. I found the whole experience to be incredibly unprofessional and infuriating. To sum it up they don’t notify you about COVID protocols, the app is trash and the customer service is absolute garbage. Do yourself a favor use Stubhub!.DjdarnaultVersion: 11.3.0

Terrible way to get ticketsSeatgeek double sold my tickets. *GRANTED* I purchased my tickets two days before the event, i received an email telling me my tickets were confirmed and would be fulfilled 24-48 hours before the show. Come 7PM, (when the event began)I’m outside the venue, with no tickets, listening to the opening acts and unable to enter. Seatgeek informed me, ONLY AFTER i contacted support, that they couldn’t fulfill my tickets. At this point it’s 30 minutes after the show started. They told me they could replace my tickets with other CHEAPER tickets but wouldn’t refund the difference of the tickets, the difference being around 100ish bucks. On top of that, i had friends with tickets near mine, and had to sit across the entire venue. Also, the tickets offered as replacement were twice as far from the stage as i had ordered. I was told that i could pick tickets worth %100 of my original price but when i asked for tickets that cost 30 bucks more and WERE NOT SOLD 45 MINUTES AFTER THE SHOW STARTED, I was told no. The only way i was able to get in was by requesting a full refund and buying new tickets. And i won’t be getting compensated for the 45-60 minutes of the show i missed..ItsIsolVersion: 18.7.0

I DIDNT GET MY MONEY !I bought tickets to a concert , quickly realizing that i wasn’t able to go. i asked if refunds were available , and they said it’s a final sale. So, i sold my tickets on the app. for 1/2 the price i payed. they sold , and i have both my direct deposit AND debit card set up , and its been over 24 hours and i STILL haven’t gotten my $64. i was texted that it was sold and emailed too. i’ve tried to email but when i click “contact services” the app doesn’t do anything. the “give us feedback” button isn’t doing anything either. my experience was over all really frustrating. i had called them once to find out if i could still use the tickets if they didn’t sell , and the lady on the other end was very helpful and nice. the way i called her was through an option on the tickets i had. now that i have no tickets in my possession it seems i cannot gets a hold of any customer service representative about when i will be receiving my money . it is set up like a direct deposit and i just updated my routing number and account number to make sure that wasn’t the problem and still nothing. i would think that it would be deposited into my account in a matter of hours..J.aderVersion: 7.9.1

Horrible Customer ServiceDidn’t receive my tickets until after the event had started, and that’s after being on the phone with customer service for almost an hour before the event. Seat Geek Rep couldn’t get a hold of the seller that was supposed to send me the tickets, so instead he kept insisting that I already had the tickets and that I was trying to rip them off. After sending screenshots of my account information and tickets page, which he insisted I do to prove I wasn’t lying, and being placed on hold numerous times, I finally received my tickets after I demanded a refund because the event had already started. When I asked for a refund it was denied because they falsely claim I had the tickets all along. I made every attempt on my part to prove I didn’t have the tickets, and followed their troubleshooting instructions carefully in hopes of having my tickets appear; it wasn’t until I asked for a refund that the tickets magically appeared on my app. Seat Geek broke the number one rule as a middle man in the service they manage, TRUST. Can’t use this service again if can’t trust them to provide your tickets in an adequate amount of time..ReviewbyLeoVersion: 15.5.0

They do not try to work with you.Spoke to seatgeek staff about a previous event asked for a refund. I was given credit. I desired to just get the $$ back. After communication, they told me to buy any ticket. I bought a ticket, saw now communication on the app that said the ticket was non-refundable and nothing on the screen popped up to say anything. I then asked for a refund. I was told that the new ticket was non-refundable and was not able to get a refund. Spent over $1000 to get in store credit for originally buying two tickets and then working with someone to get a refund only to give it away to a company that makes more than enough money. This is nothing to them while it’s a lot to us. Yet, at the end of the day, they keep the money. Is it fair? No. This is the seatgeek that is on the market. Will they change? No. Will they be performative? Most likely will leave a comment to say something but no action will come from this, unless they want to be like every other company with a “decent footing” and try to silence the people that leave a solid negative word about them and their business practice. At the end of the day, I spent 10 different times attempting to get a refund afterwards and explaining the situation, showing proof that there was not any wording mentioning the ticket was non-refundable or else I would have not purchased. Now, I’m forced to leave and not do business with seat geek. I will be taking a few people with me. If you ever see this seat geek, just know losses will be coming, whether they are “significant” to your business or not, they are coming. Thank you for not working with me, respectfully because now I know a company that is not supportive of their customers. The very customers that make you viable and relevant as a company. Without us, you would not exist..Tom aidoVersion: 16.4.1

They be lyingHello, just wanted to say I never write reviews and everything I am saying is exactly how it happened. I bought tickets on here for my birthday to watch The Weeknd at sofi. My seats view was blocked by a giant red moon and I could not see the stage at all and the seats I bought were not specified as obstructed like many were that I did not purchase because of this. I talked to support night of and they said they were working on it right away and told me to hold on. I told them a new seat would be fine or if I could know that they will not be able to do this so I can buy a new seat and get a refund for this one with the buyer garuntee. I never heard back that day or the next, only timer I EVER heard anything was when I would contact them. They said they were going to look into the case and reach out which they never did. I would reach out through their website chat. Eventually they told me that the event did not consider the venue did not do refunds for the seat in that area. But the garuntee about the warning of obstructed view is from seat geek not the venue and seats around me literally next to me were marked as such. I called and reached someone who seemed very nice and said they would call back after retrying to get approved for a refund. 3 weeks later I called and they said they had no record of any such effort and would do such this time and would call back. It has now been 5 months plus with no such call. This was the worst and most useless support I have ever seen. Reminds me of the delusional tv service provider phone calls where they lie to get you to sign up or get in a better mood, that your problems are fixed and not to worry over and over until you quit. Basically if you have issues with your tickets here I truly believe you are screwed so I would not buy from here. Wish you all the best! :).MannymRinVersion: 15.0.1

Ugh!! What a cluster!If you want to spend half a day trying to get your tickets, then this is the app for you. So I bought San Jose Sharks tickets in advance for a Christmas present for my fiancé, he loves the sharks and I’ve never been to a hockey game. So I purchased the tickets in October in order to secure a good seating area and also secure lodging for the night far in advance since hotels are cheaper 2 months out. I was looking for good prices, that’s all you’ll get at seat geek. Getting my tickets has been a nightmare. First I had to wait a day to get the email telling me my tickets will be given to me through a third party app. Ok.. so next day I get the email with the link to my tickets through Ticketmaster. The link won’t work on my phone or my computer and copying it into the web browser also did not work. So I emailed them and they sent me another link, I could not simply click on the link, I had to copy and paste into web browser but at least it worked this time. I see my tickets but I cannot print them through the website. So I email Ticketmaster and ask how do I print my tickets. I’m told I can only access my tickets through the Sharks app or the account manager app for Ticketmaster. Well Ticketmaster does not have an account manger app. So I download the Ticketmaster app to which I also cannot access my tickets since they are not Ticketmaster tickets. I send Ticketmaster another email telling them I cannot access my tickets through their app. So plan B, downloaded the Sharks app and boom there’s my tickets, barcode and all ready to go for December. Seriously the run around has me extremely frustrated and angry. If I knew I’d be getting Ticketmaster tickets I would have just purchased them off there and avoided this whole situation..Allycat125Version: 4.9.1

Horrible Customer ServiceI recently had a disappointing experience with Seat Geek that left me feeling frustrated and cheated. Although they claim to protect customers, my experience felt like nothing more than smoke and mirrors. I intended to purchase tickets for a 6:30 PM show, but after selecting three seats, the site switched my order to the 3:30 PM performance without me noticing. When I arrived at the performing arts center, I was shocked to find my tickets were for the earlier show. Unfortunately, the Arts Center staff couldn’t assist me since Seat Geek is not authorized to sell their tickets. This left me in a tough spot, especially with my 5-year-old and 3-year-old eagerly anticipating the event. To salvage the situation, I had to purchase additional seats at the door, which set me back over $400. After a lengthy wait of more than four hours for support, Seat Geek ultimately informed me that they would not be able to help. This experience has left a sour taste, and I have no intention of using Seat Geek again. It’s disheartening to see such a lack of accountability and support for customers. Save yourself the trouble and look elsewhere for your ticketing needs..UpsetDad86Version: 19.4.0

Tickets were cancelled on meI was supposed to attend the Harry Styles concert tonight in Dallas, TX. My step dad surprised me with tickets the day of. We thought seat geek was a reliable company to buy tickets from and decided to purchase tickets from you guys. It was 2 hours before the concert was supposed to begin and I still hadn’t received my tickets… the app said they were still confirming my order and “were waiting for the seller to confirm the order This shouldn’t take too long”. After waiting 1.5 hours on hold for customer service the man told me that my tickets had been sold to someone else and that you guys could not help me get new tickets. Because my family chose to trust seat geek we were not able to attend the concert and we are so disappointed and heartbroken that this surprise gift did not work out. If I would have chose ANY other ticket site I could have attended my favorite artist’s concert. But because I mistakenly trusted you guys my family is devastated. I hope this never happens to anyone else and I am just so upset I couldn’t attend the concert. This is very unprofessional and is an issue that should be addressed..DoctorEliAnnVersion: 11.7.0

Paid for a ticket I didn’t receiveLet me start this off by saying I’m extremely tech savvy so it wasn’t an issue on my part. Seat geek screwed me over! I bought a ticket in December 2023 to see a show in June 2024. I thought it was weird seat geek wouldn’t send me my tickets almost immediately, but they sent me an email saying due to security reasons the amphitheater wouldn’t allow us to have tickets until closer to the concert date. I had a confirmation number and receipt though so I was satisfied… little did I know that they would never send me my tickets. I made a ticket master and AXS account hoping my tickets would have transferred to there but it never did. Seat geek did give me a refund, but that doesn’t nearly cover my travel and hotel expenses. Most disappointing experience I’ve had with any company, EVER. <3 So buy from seat geek if you want to drive all the way to a concert with no tickets available and listen to the music from outside of the venue. ALSO I WASNT THE ONLY ONE THERE WHO BOUGHT FROM SEATGEEK WHO COULDNT MAKE IT INTO THE CONCERT! There was a group of us! About 10-15 people who were all seriously sad/mad/disappointed..Beepboop338Version: 18.0.0

This company doesn’t care about youI’ve contacted this company at least 5 times about at least sending me the tickets I’ve already purchased so that I can attempt to sell them and get back even just some of the money I spent on these expensive tickets. I’m not even asking for a refund. I’m asking for the tickets that I PAID for. They refuse to send me the tickets claiming that their hands are tied until the concert nears and the seller chooses to send the tickets. So my money is essentially being held hostage and I get nothing in return. They’ve been no help even after I have asked, practically begged respectfully for the tickets so that I could sell them. I worked and saved long and hard for the tickets as a special birthday surprise for my husband but then COVID hit and they rescheduled and kept rescheduling the concert, understandably so. This company did not care that I now needed the almost $700 I paid due to the economy and the way it has affected my family. They only care about making money and don’t care for people struggling. Use literally any other app if you value what you’ve worked hard for to purchase because they will not help you if you are in need..CortipillarVersion: 10.5.0

Worse than Ticketmaster?SeatGeek appears to work fine at first, but don’t expect any support if their system malfunctions. The only support option is a live chat, no phone support, and the agents are not equipped to deal with your problems. Even after being unable to access our tickets through a browser, the app, a desktop and both Apple and Google wallets, SeatGeek insisted there were no issues with their system. After 3 hours of chat the day of our event, SeatGeek never resolved the issue and never allowed a refund. We are now after our scheduled event, and we are still unable to access our tickets through the system (though SeatGeek now acknowledges that their system experienced an error). If you need help, contact the venue ticket office as soon as possible. SeatGeek will push your problem off as long as possible, will not respond in the time frames they give you, and will not offer adequate compensation. A $10 promo coupon on a future order is the “best” compensation possible for 3 hours of lost time without any resolution provided by SeatGeek. I wouldn’t recommend if you can avoid it..Soilwalker1Version: 16.4.1

Horrible company policiesI had back to back terrible experiences with this company. First of all, I had purchased tickets to a concert, drove 3 hours to the concert and found out it was canceled. SeatGeek never informed me of the cancellation. I did get a refund for this one but I was very angry that they have no system in place to notify you if the event is canceled. Not even 2 weeks later I had tickets to another concert. This time I called the venue to make sure it was still on, just because I had just gone through that experience. Sure enough it had been rescheduled. I asked SeatGeek for a refund and was denied because the tickets were still valid for the rescheduled date. I am unable to attend the event on the rescheduled date. But I’m still not getting a refund. Furthermore I’m not able to sell my tickets on SeatGeek because they’re mobile tickets and they will only let you sell tickets in pdf form. I don’t really understand that policy, but what it boils down to is I’m responsible for selling them on my own as SeatGeek offered literally no help. This is a very shady company. I’m really upset that so many youtubers accept them as sponsors because I will never use them again..Heatherly071Version: 7.7.1

Beware if your event is rescheduledI bought tickets through SeatGeek for a concert originally scheduled in July. A few days prior to the concert it was postponed until September (the artist got Covid). Anticipating that there would be a problem with my tickets (which were dated for July), I spent hours on chat with a SeatGeek rep who told me the tickets for the original date would be honored. I knew from the venue that new tickets with the rescheduled date were being sent out by email but I had no way to get one of those since the seller was a faceless person for whom I had no contact information. Of course when I showed up at the venue they said “You scalped these tickets” and they refused to honor them. Even when I showed them the long text thread from SeatGeek saying the tickets would be valid. They didn’t care. Trying to get a refund from SeatGeek and so far all I have gotten is an email saying they are “looking into the problem”. Don’t buy from this company. They will leave you “high and dry” if your concert is postponed. Update: SeatGeek stepped up and gave me a refund for my tickets. Way to stand by your pledge!.Cooper1234567898Version: 16.2.0

Awful, awful customer serviceMy mom bought hockey tickets as a surprise birthday gift for my dad so he and I could go to a hockey game. The game ended up getting cancelled due to the coronavirus ): but SeatGeek sent an email saying the refunds would be distributed in about 2 weeks of when the season was cancelled... A few weeks later, I get an email saying we get a “credit” refund that only lasts for 12 months. If I would like to change this refund method I have SEVEN DAYS to contact customer service. I have contacted costumer service in every possible way. They don’t have a phone number, they have taken down their live chat, I have emailed, sent direct messages on social media, yet I still have not received a reply.. the worst costumer service I have ever seen. I don’t know how you can run a business this poorly. I had never heard of this company before my mom bought our hockey tickets and I would have NEVER used it, if I was purchasing the tickets myself/knew she was buying tickets. I definitely never will now. I just hope I will be able to get their money back in time.. only 2 more days left until my 7 day period is over ):.KglanceVersion: 9.1.0

UnreliableBought my tickets 6 months in advance, and a week before the event i got an email stating my tickets were recalled. I immediately contacted SeatGeek and they said they needed to contact the seller. I had to call every single day to get any information and they would say the same thing word for word “ we’re escalating the situation, rest assured we will call you back tomorrow”. Regardless that i contacted a week before the event, they did not get me the tickets that i purchased and i missed the event. After calling and calling and demanding a refund they said they were still investigating … Don’t go through seatgeek, they let unreliable people sell tickets, and take it back at anytime. They claim to have buyers guarantee but when it comes down to it and the seller takes the tickets back, you miss out and you have to fight for a refund. Save your time and frustration and just purchase more reliable. They didn’t make it right, i had to demand for a refund, and they don’t communicate with you at all, you have to call every day constantly to get the slightest information..BbrysstallVersion: 13.6.0

FALSE ADVERTISING!!!!!DO NOT BUY FROM THIS COMPANY!!! I just purchased eight tickets to a Rangers baseball game that were advertised with food and beverage included. After I purchased the tickets that perk disappeared. I called and email seatgeeks and sent them screenshots of the tickets showing the food and beverage was included. They refused to honor the tickets or upgrade us tickets that did have food and beverage included. The only thing they offered was a $50 credit at first which I laughed at due to the fact that would equal $6.25 per person and that was their resolution to all you can eat food and beverage. Their second resolution was trying to buy our seats back from us. The problem with this was the only seats that still available for less money were in a worse section and we had already purchased a limo and people had taken Work to go to the game so that wasn’t exactly a wash for us. This company told me I was a valued customer after the thousands of dollars of tickets Already. If this is how they treat their value customers how do you think they treat their brand new ones?.D.BeezyVersion: 20.0.0

SEATGEEK still owes me over $300Do yourself a favor and don’t download, use, think about using this app. This company is terrible. They refunded my tickets WITHOUT telling me and day of the game I was ticketless. The refund was just a store credit, I didn’t get the money back to my card (if I did this whole thing wouldn’t have been a problem). When you get refunded with SeatGeek they just issue you a store credit, and they think they are being nice by giving you an extra 10% on top of what you paid. However you can only use that store credit in one transaction. Which for our situation we needed to do two (COVID times you can’t by more than 4 tickets at once). I tried reaching out to resolve my issue but it is IMPOSSIBLE to talk to anyone there, you’ll be on hold for hours before you talk to anyone. Finally when I got through I was told that I was getting my money refunded to my card and yet I still haven’t received it. I’ve emailed them multiple times after and they have just been ignoring me. So therefore I will never use SeatGeek again and neither will anyone I know..Nikkip43Version: 11.8.0

Rip OffI bought two tickets for The Chainsmokers thinking the prices were in CAD and they weren’t and so i’m wanting to get a refund and apparently you can’t??? so now i’m stuck with two tickets that cost me $320 CAD really far away from the stage when i thought i was getting a good deal. this was the first and last time i will ever be using Seat Geek. RIP OFF.KiarasimpkinVersion: 6.9.1

Canadian DollarPlease please please add the option to switch currency to Canadian in the app. It’s been 2 years since you said the update was coming. Will continue to use the other resellers until this is fixed..Rodd966Version: 19.8.0

No CANADIAN $$$Why does this app not have prices shown in Canadian dollars. Your website does it fine? Are you not the official ticket resale for MLB? I would argue that not having CDN$ on your app is a major reason to not represent Canadian teams.Jeff QVersion: 19.8.0

Only USDMy currency is set to CAD but event tickets are still listed in USD..Cndn girlVersion: 19.6.0

Useless for CanadiansThis app is useless for Canadians. MLB left StubHub and partnered with Seat Geek. That’d be great except everything is in US dollars. Hard to sell tickets in US dollars in Canada. Nobody standing outside the stadium wants to exchange their currency from Canadian to US. Thanks MLB Blue Jays. Season ticket holder…When I can’t go I’m stuck with tickets I can’t sell even cheep!.Derrek12345Version: 15.1.1

Misleading and bad business practiceBeware! The return policy is misleading; you don’t get a refund even if it’s within the same day. Prices are in US dollars; not Canadian! On top of that, their fees are crazy..KdouhVersion: 14.7.0

SCAMThis app took my money and decided to not give me any tickets to a playoff game and after that they kept cancelling my tickets and raising the price on the app for those tickets. At least I got my money back I suggest using Ticket Master or something..Manraj098Version: 7.4.0

More expensive than official ticketCompletely scam.ZhaipanpanVersion: 22.7.1

Never trust this app.I bought my ticket on March 15 for Australia vs Turkey – World Cup Match 6 at BC Place on June 13, 2026. After paying, I found out that the seat information shown on the website/app was misleading. My ticket says “Section Cat 1, Row GA,” but SeatGeek still cannot tell me what real seat, row, or physical area this means. They called me and repeated the same answer from their email: no refund, no clear seat location, and my actual seat may only be known 1–2 days before the match. They basically made it sound like it was my problem because I bought early. So customers are expected not to trust what SeatGeek shows at the time of purchase? You pay based on what they show, then realize you were misled. All I got was stress, no refund, and no real answer..Ali kenangVersion: 22.7.0

App charges in USD for Canadian events.Found no obvious way to switch currencies. When you go to help, it directs you to the Canadian site but the link is blocked by page scroll buttons. Had to delete it and use the website instead.CDNMerchantVersion: 22.6.1

Seat geek SUCKSSeat geek is an app that CLAIMS over every social media app, podcast, radio etc to have the lowest priced tickets WRONG several times now the artists or team persona website has been FAR less expensive. Also want to make a return NOPE they have the most idiotic return policy if you can even call it a return policy which is that you can resell you tickets days before they even for more than you bought the for only promoting the evil reselling word of tickets. And how do you revive and help AI SLOP on their website an app to give the most unhelpful responses you’ve ever heard. Seat geek is a joke and any influencer petaling their BS is also a money hungry robot that has lost my respect. And the only reason this app has 4.8 stars is because influencers tell their fans to rate it so high because they are getting paid.Madi20000Version: 22.4.0

Bad Ticket ServiceBought a ticket for around $420 CAD and got refunded less than what I paid for and not to mention they take it upon themselves to cancel and refund your ticket even after it’s been processed through your bank and confirmed on their end. Horrible experience, wouldn’t recommend..Yasmin Ah.Version: 22.3.0

CAD currencyCAD currency does not work on the app. It keeps reverting to US currency..Chelsi39Version: 22.1.0

Do not sell with them!Brutal company. They will not pay as advertised. Use the competition. Any competition..JotravyVersion: 21.9.0

Currency options limitedI live in Canada and want to purchase tickets for events in Canada. Why is it that the only currency in the app is USD? On the web version, customers can pay in CAD. BEYOND disappointed and won’t use the app to purchase anything..BexPixVersion: 21.3.1

Openly Supporting ScamsThey supported a scam artist selling fake tickets. After several rounds confirming that the tickets were authentic, I made the appropriate travel plans, only for them to assist in his rug pull of the tickets minutes before the event. No refund either 1500 US wasted on 7 non existent tickets. I’ve never had this issue with other vendors. AVOID AT ALL COSTS. Edit: Strange all the reviews I see are 1 star yet the App Store lists it much higher. I would say they are a complete scam in Canada from what I’m reading..JBHellyeaVersion: 21.3.1

Personal opinionApp sucks. Lots of errors. Do better.NebfjficjebebfVersion: 21.2.0

SUS! Im surprised a lot rated this 5* lol1. They need to fix the issue with currency. Even if I toggle bet USD and CAD, the app shows the same amount! So confusing 2. Unhelpful AI support - It won't answer intricate questions and you’d have to email them and wait business days to get your answer. If this is the case, what happens if you still don't have the ticket on the day of the event? How can we reach you ASAP? 3. The 24-48hour before concert/event rule will make customers stressed and I've heard a lot of people don't get theirs until 1 hour before the actual concert/event. That is extremely horrible plus we can't reach you by call, only by email or AI chat.BlovedcinthyaVersion: 21.2.0

Worst experience of my lifeHorrible, wouldn’t even let me in. Would not recommend.Olga HmVersion: 21.2.0

Bad experienceSpent all day trying to find out why I couldn’t sell my tickets. Because of their terrible system and lack of support I will lose all the money I spent because of an error code saying to contact seller. YOU WERE THE SELLER! Never going to use this app again. Update: still the worst don’t use them.Thatguy_37Version: 21.1.0

Payment Not MadeI sold two sets of tickets, but I only received money for one of them. I have made numerous attempts to speak with someone at seat geek, but never get a response. Use at your own risk..SMBarkyVersion: 21.1.0

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