Gametime - Last Minute Tickets Customer Service

Gametime - Last Minute Tickets Positive Reviews

Super cool !!!Bought a ticket for Niall Horan (Night 2) @ The Forum 7/28 from here & it was soooo good !!!!. The idea of going was soooo last minute & I didn’t want to still pay a lot so I legit bought the ticket like 5 hours before The Show. I was scared the ticket wasn’t going to come in on time, or come at all because I got a message that had said the original ticket I had bought “ran into a snag with the seller,” which I’m guessing they may have backed out or something? Not sure what that meant, but Gametime had me & gave me a completely charge free, new ticket/seat just one or two rows above the original (got an edge seat too)!!!! So honestly when I got the first message about the “snag,” I was really scared & thought I was gonna get scammed lol, but I didn’t & I got a good seat (and view) for only $61!!!! They sent the link to accept the ticket through messages instead of an email, so if you’re thinking of buying, definitely look out for that :). After clicking the link & accepting the ticket it immediately (well, after loading for like 5 seconds) transferred to my Ticketmaster account (after signing in). Once it was time to scan at the entrance I had no problem with my ticket. Definitely will be using Gametime again when an artist I know plays near. Thank you Gametime!!!!!! I had so much fun. I definitely recommend!!!! :))) Saves u sooo much money!!!.Ihearthestrokes77Version: 2024.20.1

GreatI purchased tickets to a SF Giants game about 2 weeks in advance. Immediately after purchasing I was told I need to download the Gametime app and then told I need to download the mlb ballpark app in order to recieve my tickets. This is when I started seeing the tons of reviews saying basically buyer beware and all the horror stories about using Gametime to buy tickets. I was immediately nervous and that was compounded by the fact that once my tickets arrived a day before the game I received them via text message and not by the mlb ballpark app which I was told over and over would be the method which I received them. I contacted customer service and they reassured me that there was nothing to worry about and everything was legit(I had also heard in other reviews of these same reassurances made only to have the tickets be bad). Anyway got to the park, opened up the text link with my tickets and voila! Entry into the park no problem, simple and easy. Don’t know if I was the exception to the rule but based solely on my experience Gametime is top notch. The app is by far the best layout and most user friendly. The customer support went above and beyond to address any concerns. The tickets worked perfect and everything was overall awesome. Thank you for tickets and I look forward to doing business again soon..Cadamw1Version: 2022.14.1

No complaintsAfter purchasing concert tickets from Gametime I read a lot of reviews about the app (which I had wished I would have done before I made my purchase) and was EXTREMELY nervous about what was going to transpire. They did charge my card right after I requested the tickets but my order still said in process which definitely made me feel iffy. I got an email which told me I needed to get in touch with Gametime within a day to confirm I wanted my tickets or else they might have to cancel my order- which they had already charged my card and I had read horror stories about not being able t get a refund so I was pretty anxious. I was able to get in touch with the customer service representative to confirm my tickets, and after confirming my order they did come through in a timely manner. I had also read reviews where mobile tickets were scanned and did not work because they had already been used, so I was worried all the way up until my tickets were scanned at the venue BUT they worked just fine and I got to see one of my favorite bands! It seems like it may be just hit or miss with some questionable vendors on here. When I confirmed my purchase, Gametime assured me that if my tickets didn’t work I would receive a full refund or they would try to get me other seats to the concert. I did not have to put that to the test thankfully, but despite a lot of negative reviews about this app my experience ended up being fine..MbmaireVersion: 8.59.2

Double sold my seatsI used the app for quite some time with no issues until earlier this week. Purchased 5 tickets for an MLB game and 2 of them would not scan at the gate. We’re told that the tickets had been sold twice and were forced to purchase more tickets at the gate. Confirmed with the people in the seats they indeed have the same tickets and also purchased theirs at Gametime. I understand things happen but figured a simple explanation would get me at least a credit back for those tickets. This is where my real issue comes. Instead of an apology and quick refund, I have received multiple emails with ridiculous questions like if I took a photo of the strangers in my seats pictures, or could provide receipts for the two extra tickets we had to buy (they were my guests and entered separately) I didn’t ask them for proof and this was already explained to Gametime customer service. They seemed very interested in figuring out what went wrong, but no interest at all in just taking care of me. I deleted the app and downloaded seat geek. Too many options to not take care of your customers. *They did finally issue a credit to make this right. Don’t love the way they insist all of their efforts in investigating it show nothing went wrong. Apparently there is a way for something to go wrong without their visibility. I don’t know. If something goes wrong, they claim reaching out immediately is the thing to do. So keep that in mind.NeverlostjoshVersion: 2022.5.0

Gametime is The BestI lost my Gametime account from years ago but I will tell you a crazy story involving them. I went to Tom Brady’s 100th career win game in Boston. We got scammed on our tickets from EBay and we had to buy tickets on the way to the stadium. We found the Gametime app and it was a fairly new app at the time. Just being scammed on EBay I was hesitant to download this app but I did it any way. We bought our tickets and as we were waiting for them to hit our account, we get a call from Gametime stating that someone had just purchased those tickets seconds before us and they were no longer available. You can imagine how we felt after what happened with EBay… however the person on the phone told us he could do something better for us, he said he will upgrade us to the front row on the 50 yard line. You can imagine we thought the person was lying after what we went through but before you knew it, we got our tickets and sure enough, we ended up watching Brady win his 100th game in the front row. This is review is long overdue but I can tell you that I became a fan of Gametime after that experience. They saved our trip to Boston!!! I tell people this story all the time but just never had a chance to post the review!!.Paola625Version: 2024.1.0

I love it!I was really scared to buy concert tickets to see Drake because I saw allll over tiktok how SEATGEEK was scamming people out of tickets back in 2022. Like the day of the event people weren’t receiving their tickets or being told that they’re unavailable they were sold to someone else. So I was really apprehensive when I bought tickets with this app, but I checked all the other ticket websites and Gametime for sure had the cheapest prices at the moment. Even though it is 4 months away, after buying my tickets they said my tickets would be electronically delivered. Me being afraid I messaged support which was very accessible and quick even though they had high demand (unlike how I’ve heard people sat on hold with seatgeek support for 3 hours). I told them I hadn’t received my tickets yet and wanted to know if it was possible to receive my electronic tickets the same day of the event. He replied and said that usually they send the tickets closer to the day of the event. I said okay. THE NEXT DAY. I got my tickets. I’ve never been more excited and happy. The tickets are in my hands no hassle or fuss. Choose Gametime over SEATGEEK PLEASE! Sorry for the long review, some things just need a background story..JulieapcappsVersion: 2023.3.0

Not terribleThis app frustrated me so badly that I’m considering deleting it. For the sake of your sanity and your time I’m going to be brief. Bad: This app doesn’t do what is advertised for the average person. You can find “lower” prices, like tickets to a concert for 40$ instead of 60, which will leave you thinking you got a great deal. That is until you go to check out and realize that your total is 62$ because of “tax.” The tickets are originally 68$ (including tax) on other platforms. This was extremely frustrating because I was trying to purchase these tickets to go with a friend and they couldn’t end up getting me the extra 20$ it took to purchase their ticket. Good: I’ve gone through processes of trying to by concert tickets before, people cancelling and companies raising and lowering prices at a whim. It can be hard to find tickets for small shows or just little comedy nights, this app is incredibly helpful for that. My mother and her boyfriend use this app to buy 10-30$ tickets to great bar comedies as date nights. I can appreciate that the app can provide you with an array of shows and tickets, and that some of them are fairly cheap. That’s all, I don’t think I’ll be purchasing tickets through this app anymore, but I might keep it to find what comedy shows are playing in my area, and how much to expect the tickets cost..DenkiKinnie.SeroSimpVersion: 2022.13.0

Great purchaseI bought my tickets for the RBD concert on Miami on september 22 when they first went on sale about 5 months ago . At first i read all the coments about this app everywhere just to see if it was legit or not . There were good and terrible reviews that made me think this was a complete scam and fraud . I paid $1200 and purchase 2 tickets for the 1st floor section . They were a really good price just by the fact that it was close to the stage . Im not gonna lie, i inmediately became anxious and scared and even contacted customer service but they were really nice and tried to calm me down and assured me that i will get my tickets on time . After that i just went with the flow of time and believe it or not 3 days after i received my tickets . I still was on denial about the authenticity of it but i was able to add it to my phone wallet and inmediately i conpare it to my friends ticket and it was exactly alike . Well , yesterday was the concert and i went there hopping they’ll let me in . As soon as i scanned my tickets i was in . The seats were as i expected them to be . The show was perfect ! I’ll definetely buy from this app again . Ps: hopefully i’ll get the same luck next time.Elicadtillo15Version: 2023.18.0

Great experienceGreat experience! I bought tickets to the Washington Football team and Dallas without reading the reviews. Once purchased I noticed I wasn’t getting my tickets and decided to read the reviews. So many of them were horror stories that after 3 hours without tickets I started to panic. I called them and the first person kept giving me excuses and I explained the game was the next day and needed to have the tickets so I could give as an early Christmas gift. That person wasn’t very helpful so he connected me to Kiley. Once I got Kiley my entire experience went from not to sure why I purchased without investigating first to being 100 percent happy. He kept me on the phone, explained to me the process. Once tickets were transferred to me he even sent a text letting me know they were sent over and he was sorry for the confusion. My husband and brother in law went today and no issues with our tickets! They had a blast and we bought Club level tickets and didn’t even know the food was included! Great experience! Thank you Gametime!!.Tiffanyv975Version: 14.21.0

Best Ticket Purchasing AppI would just like to start off with that I dont purchase tickets that often, and when I do its normally through first party websites like Ticketmaster or LiveNation. Recently, I bought tickets from Gametime to one of her favorite artists for my girlfriend and I for iur anniversary. She was so excited and I was happy that she was happy! I later got an email from ticketmaster that the tickets were obtained fraudlently (Whatever that means). Long story short, my tickets were suspended and I was out about $600. I called Gametime and without soipping a beat, they connected me with a ticketing specialist and told me that after they try contacting the original seller, I could either get a refund, credit, or replacement tickets! That was by far the smoothest and best customer service experience I have had in a very long time. Not only that, but the app is awesome! With views of where your tickets are, competitive prices, and fees that are not too pricey. Gametime will be the place i purchase my tickets from now on. I love GAMETIME!.IJR4653Version: 2022.8.0

Good to buy tickets but selling another storyBuying: I’ve used this app a few times to purchase sports and concert tickets and it’s easy to navigate and gives a great in-seat view when interested in a certain seat. I had no issues getting into the venues. Selling: I ended up having to sell 2 tickets I ironically originally purchased from the app for around $150. When you sell your tickets, the app sets the price for you and you cannot set your own price if you wanted. Fortunately the tickets sold, but note, that one sold at night, then the next day the other did. I’m highly disappointed with the lack of information on sale price of the tickets I’ve sold. Unfortunately: I ended up getting $52 back in “Gametime” credit, so a $100 loss over a couple days. Im happy they sold and I got something back, but it leaves me with a bad taste in my mouth as I get surcharged for the original purchase, and then who knows how much Gametime takes from the resale?? I don’t, because all emails (which is great communication but) didn’t provide any information on HOW MUCH the tickets sold for, and HOW MUCH Gametime took off of that. Gametime needs to be more transparent with its financial transactions..Dylan216Version: 8.34.1

Exchanges/tradesAlthough I completely understand the premise of the app - I wish there was a way to pay a restocking “fee” if you’re able to find better tickets within a reasonable amount of time after purchasing (say up to 48-72 hours)... I bought tickets less than 2 full days ago and upon searching the app again I have found much better seats for the same or less money. Yes - I could have waited but I wanted tickets in hand for my anniversary but it stinks that there are possibly better seats that will go untaken because Gametime won’t let me exchange my current tickets. I dont event care that I’d potentially pay the same as the first set of tickets but I want the better seats! Ha! Maybe they would consider offering a ONE-TIME exchange for equal or lesser value tickets with a possible restocking fee if tickets were purchased within say 72 hours... I don’t know. I’m just bummed to see a bunch of good seats with good views going empty! They should create a clause that would benefit both buyers and sellers that would make it possible for everyone to be happy....Mrs BlosserVersion: 8.55.0

SupremeGametime is the best, and that’s not hyperbole. Easy way to get great seats, obviously, but this review is about the customer service. I purchased some tickets not long ago and tickets were transferred via Ticketmaster a few days before the event. Everything seemed fine until we parked and were walking to the venue, I pull out my phone and go to my Ticketmaster app to find no tickets. I was admittedly panicked but I just couldn’t figure out how to get a hold of Ticketmaster to figure out what went wrong. As a last ditch effort before just buying tickets again hoping to get a refund or something the next day, I called Gametime’s support. A human answered and was very kind. She explained that the Pro sports team that the tickets were from used a separate proprietary Ticketmaster site than the universal Ticketmaster site. She text’d me a direct link while we were talking and I had the digital tickets in hand. Ultimately Ticketmaster left me hanging, but Gametime had my back and resolved an issue they didn’t even create..AlperaleVersion: 2022.3.1

I love the game time appThis app IS the make it happen app for sports fans and music fans- let me tell you. Prices are amazing, app layout gives a realistic view of the seats, all details and an adorable RSVP feature via contacts/ text !!! The founders must have had the same frustrations as me because I’m a huge MLB, NFL and Concert fan like I love a nice event but I cannot stand the way people can’t seem to get it together when buying tickets. Gametime has put the fun back into these events for me as the usual organizer of the group because for the people just attending I suppose it’s no stress but for me planning it, Before game time I used to have to chase everyone down beg them to pay, try to email everyone’s ticket etc this app makes the ticket shopping and the actual attendance smooth and fun and it makes me comfortable to do it as often as I can save for tickets on the side so i reply like it. I think event attendants have always dreamed of events being the way this app makes it..NCC Student 2023Version: 2023.13.0

Does not deliver in timeI like being able to buy tickets from shows that are sold out or overly priced with resale tickets. The only drawback for me is that the tickets are often times delivered right before the concert. I don’t like that we don’t receive the tickets right when we purchase them. Also, when I bought tickets for IU I was sent the tickets a couple weeks after I purchased them and it was only a link not the actual tickets in the Ticketmaster app. I emailed customer service and they said that the link should be fine for entry at the concert. I let them know I would prefer to have the tickets go straight to my Ticketmaster account but they said they couldn’t do anything because the other person sent the verified link. I hope that this isn’t an issue when I go to the concert because I would be devastated since I have waited years to see IU in person. I purchased tickets for TXT a few weeks ago and am still waiting for my tickets to be delivered to my account. I hope this time it isn’t a link. This is very nerve racking and I hope they fix these issues soon..Moonlightshine8080Version: 2024.8.1

GoodFast responding working tickets.Pigeonn20Version: 2024.29.0

CONVIENENTSimple to navigate, and the map feature with visual reference is handy. Minor complaint would be that prices are immediately shown in CDN value..JoshuaJAMZ(Twitter)Version: 8.59.2

Great AppUse it for getting great deals for last minute tickets.Benjamin4991Version: 2022.18.0

First time userEasy as pie.MistersaugaVersion: 2024.28.0

Low pricesCheapest prices.Kevalex97Version: 2024.28.1

Love this AppBest App I’ve used for tickets. Easy and fast..KonersVersion: 2024.28.1

Love the prices even for Canadian dollarsHonestly buying USD from here is still cheaper then using Ticketmaster in Canada.GG……..Version: 2024.28.1

Easy to use and good valueGreat for last minute tickets at a good price. Easy to use UI and quick purchase process. Would be good to have a CAD$ price option instead of just USD..AlwenmanVersion: 2024.28.0

Concert Kane BrownGreat seats great price.The cowgirlcVersion: 2024.26.1

Best pricesThis is better than any other ticketing apps i have ever used.WackywheedleVersion: 2024.27.0

Easy to useI have bought many tickets on here to many different events, never an issues. Decent pricing nothing special but most is fair compared to other ticket sources..Siggy6767Version: 2024.26.1

Use it all the timeGreat app. Purchase most of tickets through here. So easy to use.Alekos 13Version: 2024.26.1

I’m buying only here from now onIf you wait till last minute, it will be cheaper sometimes. It would be ideal if I can “bet” on a ticket, or just make an offer. Right now I’m watching a show and it’s 193$ if it goes under 100$ I’ll buy it..Santiagooo78Version: 2024.26.1

TicketsUsed many times. Great prices.J a p a nVersion: 2024.26.1

Awesome site I don’t use anyone else. Great prices. Great service. Great help.Best site for reasonable tickets to great seats I haven’t been disappointed yet.JdjubhopVersion: 2024.26.1

Great for dealsI’ve used it twice now and found some pretty good deals on big concerts, Madonna for example. I’m in Canada and prices are all shown in USD but it’s not a huge issue just a heads up. I got the transfer link without any issues and there were no extra fees above what is shown so that is always appreciated. I would always say to check on ticketmaster first and then on this app because you can very likely pay more in resale if you’re not careful but otherwise I got a good value when I used it!.Benjimon23Version: 2024.26.1

Great appFast easy simple love this app.Gt revVersion: 2024.26.1

GametimeGreat website I like fact that gives you the all in prices , super easy site to book on.CBord24Version: 2024.25.0

HockeyWe’ll find out how efficient this sales go to the ticket holder. So far it’s been an effortless process..KineeseVersion: 2024.26.1

AmazingBest app out there. Always perfect prices.Judder44Version: 2024.25.0

Amazing app for eventsThis app is super good to get cheap tickets.Andi Elpipita HiguainVersion: 2024.25.0

Best App for TicketsThis is the only app I use now. Tell all my friends. I use it cause I can’t afford buying from ticketmaster and there charges anymore. Even with the exchange, I can save up to if not more than 50% from the gate price..Anto the great and wiseVersion: 2024.26.0

Just great!A1 +++ App..PR SoundLabVersion: 2024.25.0

GametimeGreat app for purchasing tickets of all kinds!.JoleneParksVersion: 2024.25.0

Always pleasedI've purchased tix about a dozen times through Gametime. Always been pleased with the service..RLR1778Version: 2024.25.0

Love this AppSeamless purchasing and everything happens as it should. I use this for all my game tickets, concert tickets , etc….. love it!.LewdseeVersion: 2024.25.0

Fast ServiceLove the app, great last minute deals, quick checkout..@matthewlewisgallantVersion: 2024.25.0

Good service and great customer serviceThanks! Fees a bit high but…,.SBAngusVersion: 2024.25.0

MimiVery good APP.Mf.potatoVersion: 2024.25.0

No problems always reliableGood source for any ticket.NnnniicckkVersion: 2024.25.0

Sames money & lifes betterSames me SO much money. I love the variety of options on deals, an the visual maps. I’ve used for now 3 event an will continue to share share this app! I.Lex127Version: 2024.25.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2026.7.1

Gametime - Last Minute Tickets Negative Reviews

What is the point of customer service?Just tried buying tickets. Would go through and say it was “pending”. Then about 10 minutes later I’d get a text saying “unfortunately we are unable to complete your recent purchase. We recommend contacting your bank” So I spent 30 minutes with PNC to get everything cleared up to buy them. Still won’t go through. So I call Gametime customer service. Get some guy who’s clearly has his kids in the background (cool, work from home life. That’s fine). I ask him if anything happened on their end cause my bank has assured me that they can see the pending purchase and it’s approved. The guy fumbles over his words and then just says “we’ll since it won’t go through in our system we recommend you try buying on another platform like Ticketmaster or stubhub”. Yeah dude, obviously I can do that. But is there any reason why it won’t work? And he just repeats that same response verbatim. So I say “I get that. But I was hoping to get those seats and they don’t appear to be available on the other apps” and he just continues to say the exact Canned response. I get that he likely doesn’t have the answer, he’s just some customer service rep. But he didn’t even take a moment to look into my account or anything. Didn’t even ask for my account information. Gametime should just put up a automated message instead of employing people if they’re just gonna tell you to go shop elsewhere. It would be a lot cheaper..Boomer janssenVersion: 2023.8.0

Avoid - seller of fraudulent tickets!I purchased 7 tickets through the app and received an email with screenshots of the “tickets” and not formally transferred through the app. I reached out to customer service who assured me that the tickets were valid. I went to the venue and scanned the screenshots but all of the tickets were denied. I ended up standing in the ticket line for an hour+, missing nearly half of the event, and I’m not sure if the stadium took pity on us or just wanted to process the line faster and we were issued replacement tickets (the stadium weren’t sure if the tickets were actually real or fake). After I reached out to the Gametime customer service for a refund of the $25/ticket service charge ($175 in total for the 7 tickets), I was offered a $30 credit that could only be used on this app with the following form response: “We are a ticket marketplace with no inventory on hand. All of our ticket inventory is sold through our sellers and so that's why we are only relying on our sellers. And I understand that you are requesting a refund, apologize that the $30 Gametime credit is the only amount that we give to you.” I received the above exact message three times with zero acknowledgement that someone actually read my email. At this point, I am fairly certain there is no further recourse as their Gametime Guarantee is nonexistent and patently false. Do not use this app, customer service is abhorrent and the tickets they sell are potentially fraudulent..CalbsafebearVersion: 2022.18.0

You owe me a creditI bought tickets for the Detroit at Cleveland series. Purchased tickets two days before the event. My tickets were STILL not available at time of gate opening. Your guarantee says not to worry because tickets will be available at least two hours before the game. Prior to gates opening, I purchase two additional tickets, thinking they would arrive instantly. They did not. Gates open, and none of my tickets were available. Thankfully, the security allowed me to enter, and, on my honor, come back to the gate if the barcode ever showed up in my phone. After about 15 minutes of gates being open, my barcode showed up, so I went back to the gate and had them scan the ticket I used. The additional tickets I purchased while standing in line, stressing out because of Gametime dropping the ball, I did not use. So, in my mind, Gametime owes me a credit for those tickets. Customer service said they would investigate the matter. I gave them adequate time to investigate the matter, and nothing has been done. While I do appreciate the U.S. based customer service department, the company has earned this review, and star rating based on the fact that they never got back with me about the matter in question. They’ve also earned me repeating my experience any time the conversation arises about 3rd party ticket sellers, as well as me not using this company anymore..CJTJ18Version: 2023.9.0

Do not use this platform - avoid avoid avoidGametime used to be my fav place to go and look for tickets, especially great last minute deals. But now, for literally the SECOND time in a row, we have bought great tickets and been told the seats are no longer available because of an issue with the seller. This is just so disappointing. Imaging getting your kids hopes up that they get to see their favorite team live and in person and, not once but TWICE this happened?!?! This has never happened to me with another platform. Here’s the deal: The first set Gametime replaced for us - were the seats as good? No. Not really even close but I can live with that because they worked with us to make things a bit better. This second time, all they are offering is a refund or a credit with a 30% bonus. Why? Because tickets inadvertently got listed for 60 bucks when they are going for 800+. Gametime’s offer wont even get us in the door with different tickets. Of course the seller wants to make more money and get her/his tickets back but that shouldn’t impact the buyer. The policies on the website literally state once tickets are sold there is nothing they can do about it if the seller is unhappy, including with the price. Even after offering to take the worse seats they have, way way way worse seats then we purchased, still nothing they can do to help. Avoid this platform ticket buyers. Be better gametime..HS3434Version: 2022.7.0

Usually good, high fees, won’t refund you for accidental purchases due to a glitch in their appI usually don’t really have any issues with my experiences using Gametime, I don’t expect them to have the lower prices they advertise so I usually know what I’m getting into when I purchase. I do however tend to go through different apps and websites bc often times I’ll find tickets on sites that charge less of an added fee for using their services. Also, I recently made a purchase and Gametime notified me that it didn’t go through, so I then purchased tickets for the same event, different seats, turns out BOTH purchases went through and my only option is to either sell to someone else using Gametime myself or have Gametime resell my tickets at whatever price they go for at that time, but there’s no guarantee anyone will buy the tickets and no guarantee the tickets will be sold for what I paid for them and either way it goes Gametime will take a percentage of the what they sell for and if the tickets don’t sell it’s a complete loss. The tickets I bought ate for an event that very rarely, if ever, sells out. My other option is to try to sell the tickets to someone I personally know but who likes to go around asking their friends to buy tickets at a certain price knowing full well there are lower priced tickets available. I doubt I’ll use Gametime again after this experience..BruminiVersion: 8.65.1

Horrible. What a joke.Buyer beware– Gametime does not actually own any of the tickets that they “sell”. Instead, they’re more or less a 3rd party ticket broker. I bought tickets to a game and was notified that I’d receive my tickets on Ticketmaster (outside of the Gametime app). For that matter…what’s the actual benefit of me purchasing my tickets with Gametime instead of just buying them directly from Ticketmaster? I was also told I wouldn’t receive the tickets until a day before the game. Which is problematic for me because I was taking time off work and traveling out of state to attend the game with my family. So I would’ve liked to have had better peace of mind ahead of time. It took several weeks after I purchased the tickets before I received an email with the “link” to the barcodes for my tickets. That link was not associated with Ticketmaster whatsoever. So after having complained enough times, I finally got them to reach out to the “seller” and had the tickets directly transferred to my Ticketmaster account about a week before the game (even though I had purchased the tickets several weeks prior). But the whole process was just a total disaster. If I had bought directly from Ticketmaster (even if it was a resale ticket), I would’ve had the tickets immediately without having to deal with some nonsense third party. DONT WASTE YOUR TIME! JUST BUY DIRECTLY FROM TICKETMASTER!.MrRickSTLVersion: 2024.13.0

Great until the last time I used it, will never use again.I’ve used this app many times for tickets to sporting events, and never had a problem until the most recent time. I purchased 10 tickets to a Blackhawks/Red Wings game in Detroit as my family from Chicago was going to come visit. I bought the tickets in early February and about a week before the event I received a message that my tickets had been “upgraded” at no charge. When we arrived to the game, we discovered that the new “upgraded” tickets were in the very last row of the arena (much worse than those I’d selected), and they were in the dead center of a 30 person row, so no aisle seats (which I was also counting on as there were people in my group that have a hard time getting around.) They were also on the end of the arena, as opposed to the center which I had chosen. I spent $50 a ticket, plus fees, and the “upgraded” tickets were going for significantly less than that. We were so high you couldn’t even see the jumbo tron. I am incredibly disappointed, and it ruined my experience. I feel completely ripped off, and spent a quarter of my monthly pay on tickets I could’ve gotten for a fraction of the price. I tried to contact customer service but the app wouldn’t allow me too, saying my email wasn’t set up (it is.) Buyer beware, you may not at all be getting what you paid for..CB DetroitVersion: 8.67.2

TerribleI purchased tickets to a baseball game. It was my 4 year old’s first game. I was waiting did the tickets despite getting an email that my tickers were coming shortly. I kept on checking but it never came. The team ticket booth couldn’t help me because this is a ticket reseller. I tried calling customer service and was standing outside with my kid frustrated and not knowing what to do. TJ he customer service rep tried to help me but to no avail. Finally, I bought tickets at the stadium itself at full retail price but only in my budget. Gametime did apologize for the mistake and inconvenience. I think they wound up “double-selling” the same seats! The did issue me a full refund however we didn’t go in early enough to get the giveaway for the first 12,000 fans telling me they were long gone! I am still very angry me and my daughter didn’t get those commemorative coins because they had a special ceremony before the game. I should have stuck to using Tickpick only but there were only a few good seats left at decent prices. I wanted to sit in the field level to give my youngest daughter that great first game experience. I am never, ever using Gametime to buy my tickets for any games or events ever again. I wish there was a zero star option but nevertheless, this was my first and last experience with them. Time to delete this app and free up some storage space…hehe.NeilKR 76Version: 14.13.0

Sides with scammers.10/10 do not recommend using the Gametime app to buy your resale tickets!! I bought a ticket on there for ZB in Houston. They’re claiming I’ll be getting a Ticketmaster transfer … for a concert not even listed on Ticketmaster. Crazy. I message their helpdesk support whatever. I get asked for a mountain of screenshots. I comply, ss from Ticketmaster. From my email. From AXS. Everything. I get told I have to contact NRG themselves to ask if they’d take a Ticketmaster ticket. Again… for an event not even offered on Ticketmaster. I explain for them to even just look at the seat number. I didn’t realize there was a seat 1245 in section 102 … oh wait because there’s not. I’m still told they cannot issue me a refund. That’s okay I have the mountains of proof I’ll be showing to chase bank tomorrow to easily get my money back. $350 to be exact. Like I’ve bought resale tickets before but I’ve never dealt with a company so oblivious to the fact they’re wrong. Like I’ve worked in customer service for a longggg time. I understand you’ve got to follow rules. But to simply say “oh well what your “claiming” is just wrong” after literally a dozen ss proving I’m indeed not wrong??? Again. Wild. Will be sticking to tickpick for all my 3rd party purchases. Because at least when I got scammed on there I got a full refund immediately and even got ticket credit which got me free mlb tickets..Bannat101Version: 2024.19.0

App works fine; hidden fees make it uselessIf you’ve bought tickets before you know there are always hidden fees but for this app it’s like 30-50% fees. They pretend to be cheaper than SeatGeek and other alternatives but end up being more expensive for lesser tickets. I recommend using another service that doesn’t charge $12 in fees for a $15 ticket (and proportionally more for the more expensive tickets). TL;DR: Use another service if you want actually cheap tickets. Update after reading dev response: The fees which bother me are set by you, not the seller of the tickets. I am not complaining about the ticketed price set by the reseller but your very aggressive fees on top of the seller set prices (which would be reasonable without the fee). All in pricing included your ludicrous fees and is the reason it’s not worth using the app vs cheaper and more reliable resellers like SeatGeek. Additionally, your Gametime guarantee is worthless considering it is only worthwhile if you find “the exact same seats” on another app; so it only applies if a ticket seller was careless enough to post on multiple platforms at a different price (aka no guarantee at all). That shirks responsibility while pretending to have the customer’s back and it’s really misleading. I am not changing my star rating and will not be continuing to use the app..Jet750Version: 2023.18.0

I didn’t got my ticketsI bought 2 tickets to the Junior H concert at the Crypto in LA, apparently I had them and everything was good, a day before the concert I checked the app to see my tickets and they were voided canceled. I reached out to the customer service chat and they told me that the tickets were there and that it was a glitch from the seller part but that everything was fine and that there was not going to be any problem with the tickets the day of the event, they also told me that if I had any problem the day of the event that they were going to find a replace for the ticket or that I was gonna have a refund. The day of the event I talked again with agent and they told me the same thing that the tickets were good to go but for some reason I couldn’t see them on my axs app, the answer that they give me to that was that I had to go to the box office and tell them my name my section and row number and that they were going to be able to find my ticket because they have all the information of the fans and everyone who buys the tickets. The day of the event I went to the box office and they told me that in fact the tickets were canceled and that I was not going to be able to use them anymore. Honestly I had the worst experience because you think that you have the tickets and you’re there and they tell you that the tickets are canceled..Angieee25Version: 2023.14.1

Great App Terrible Customer ServiceIt's a great app that generally seems super convenient. That being said, I tried to purchase $9 tickets to a concert, and the app charged me for a $63 option. I didn't see a confirmation price anywhere after clicking on what I thought was the $9 option, so I didn't notice this until the day after when I looked at my bank statements. I tried looking for a customer service number, and they don't have any phone numbers posted anywhere online. You have to email them first in order to obtain a phone number. After finally getting a phone number and calling them, they basically just told me that the whole thing was my fault and wouldn't refund me the difference between the two ticket prices. I firmly believe the app glitched out on me and charged me $63 by accident, but even if we were to assume that the whole situation was my fault, they still had the information in front of them while I was talking to them on the phone showing that I tried to purchase the $9 ticket several times, and only showed as having tried to purchase the $63 option once. I've gotten full refunds from companies in situations that were much more clearly my fault, so this just seemed quite absurd to me. After some bickering I eventually gave up as they clearly were not going to give me a refund. I love the whole idea for the app but definitely won't be using it anymore..Aqua LadVersion: 8.15

Scam- DO NOT use this appFirst of all let me just say that I’ve never written a negative review about an app before. However this company screwed me over so bad that I feel obligated to write a review. I “bought” tickets to the ACC championship game last night. First of all the “tickets” didn’t load until the game had started, making me stay outside of the stadium listening. Once they did appear in my app they didn’t scan, because someone else had already used them. I tried contacting Gametime three times, but no response and no help. I had buy tickets from a scalper (which were cheaper and better seats btw) and received no refund from Gametime. They DO NOT prevent scammers, they DO NOT guarantee your money. Use any other ticket app besides this one, they are too far behind the ball, they steal your money, and worst of all, they don’t care. The point of this app is to buy tickets closer to the game so that they’re cheaper and a better deal. You would think that because of this, Gametime would have better safeguards and better customer service, and not leave their customers out to dry. Instead they take advantage and hope that you find other options because you’re desperate, and they expect you to move on and forget about it. Fortunately there were other options that let me enjoy the game and have a good time, if not then I would be even more furious. Just horrible all around. DO NOT USE THIS APP!.Davey powerscore 4Version: 8.21.1

DO NOT BUY TICKETS FROM THESE THEIVES!!!!!!!!!I tried buying tickets for my friends and myself to go out for my birthday on night to a Nets game. I bought it, but never received my ticket until 3 quarters into the game (even thought their policy guarantees to give tickets before the game starts). I wasn’t able to go to the game with my friends, and therefore ended up stuck at home. When I called for a refund, they didn’t give it to me. After over an hour of going back and forth, they gave me only a $65 credit for my next game (which by the way was 50% of what I spent, $130 on tickets for my friends earlier that night). So, not only did these thieves steal money from me because I paid for a product, yet didn’t receive what I paid for, I also was refused a refund even though their policy is a refund policy! However, on top of all of that, the worst part of all, they ruined my birthday plans with me and my friends. If you want to buy tickets, use another app to do so, because these people like to hide things in their terms and conditions (which nobody actually reads) and then use it against you even though they put in big letters REFUNDABLE, but nope, ain’t nothing refundable with them! So please, do yourself a favor, and avoid making ANY purchases using Game Time Scam Time, it’s for your own benefit, and I’m saying that using both knowledge and experience..David B. M.Version: 14.21.0

ThievesI wish I could give this app zero stars. Game time literally stole $990 from me and has taken weeks to get back to me. They still haven’t given me my money back, that they stole (reminder), and messed up my whole experience with the one concert that I was willing to spend that much money on. The concert was March 14, 2022 to put that in perspective. Not to mention, I’m a 22-year-old in college debt, planning on graduating this year and it I don’t have money like that to just drop on concert tickets, so when I do it for one time and this happens…?! Again, still waiting for the reversal charge, but this is not acceptable at all. Their team might answer the phone in a nice manner but they are so useless and couldn’t care less about any possible issues. The reason I continue to ask for my money back was because the concert was Billie Eilish in Chicago, I live in a suburb that’s over an hour away from the city itself. Multiple times throughout that day they continue to cancel my tickets and then about 30 minutes before the show offered me brand new ones or gametime credit. Obviously we weren’t going to go for half of the concert and I don’t want $100 back in game time credit… It’s like I literally spent almost $1000 for no reason until I get my money back. Not much else has made me this much stress in my life at all either..Jessica Boeber💗Version: 2022.4.0

You’ll get scammed using this app.Bought tickets to avatar the last airbender orchestra concert on 10/4. The concert was on 10/5. I had access to the tickets, accepted them via the link in the email per the instructions. The day of the concert, the tickets suddenly disappear from my account. I call the venue they said the ticket for my seat is NOT under my name. They said it’s not uncommon that the ticket seller to claim the ticket back??? Even though I PAID for it. Called Gametime customer service, they had no idea why it happened and while the staff was nice and tried to solve my issue, ultimately they DID NOT. I ended up missing the concert because of this ridiculous ordeal. And they escalated it to their “investigation team.” Where they sent an email to me to answer questions BEFORE I receive a refund. I was so upset because not only is this the worst experience I’ve ever had but I ALSO have to wait for a refund to an event I was scammed at???? I called them again and wanted an refund immediately, which they made an exception for. But that doesn’t make up for the fact that I drove an hour and half away from home, paid for gas, parking and tolls to this concert. I will never use this app again. There are scammers on this app. Just go straight through the venue to purchase tickets, do not use a third party seller. ESPECIALLY THIS APP..JerisbethVersion: 2024.25.0

Love the app itself but terrible experienceLet me start by saying this is a really cool app and I love the look and design and overall app experience. However when it came to resolving a problem and selling tickets I was very dissatisfied. I emailed customer service about a issue with my email address, to which they promptly responded with a solution to attempt, which I did. That unfortunately didn’t work, so I emailed them back requesting more help, to which I never got a response. Secondly, I found that the whole ticket selling process is somewhat shady, I bought two tickets by mistake for an event, to which I immediately tried to get a refund, which they don’t do. So I decided to take the loss on the $60 transaction fees on the purchase and sell them through the app. The tickets took forever to sell which isn’t necessarily Gametime’s fault, but nonetheless... I eventually sold the tickets, only to find out that I won’t get paid until 48 hours after the event... 5 months from now 😑 So I lost $60 for the transaction, sold my tickets under valued more than $100 what I bought them for, and now have to wait 5 months for my money. I realize that this information is stated under the FAQ, but the information is not presented up front when making these decisions. Buyer beware I suppose. Regardless I am very unhappy and would love to see Gametime improve on this for others..Kenny G 69 69Version: 8.47.0

Worst Tickets appWhat a Bad experience I got from Gametime, I purchased 2 tickets for the World Baseball Classic Semifinal Game, so I found what I called a steal , great seats at an incredible price , so first of all this platform send your tickets just 2 hours before the game, not like others platform that send your tickets INSTANTLY, so once I’m on my way to the Stadium I received a msg from customer service that there was a problem with my tickets that for any reason the seller didn’t has his tickets anymore , so They gave me 2 options , a refund or swap my tickets for another ones, so I started chatting with customer service and literally They were just sending me craps seats when my original tickets were incredible, as They were just sending me bad options to swap my tickets I search another decent seats not as good as my original purchase but still decent I told customer service that I would take these seats They told me that those seats were out of the their range so I told them that I can pay the difference even though my originals seats were better , They told me They can’t do the payment difference so finally I asked for my refund , so people WATCH OUT WITH THIS APP , no matter if They charge you and the order is complete BECAUSE THEY DON’T send your tickets INSTANTLY and you can have a bad experience like mine.DmngoVersion: 2023.3.0

Fraud and LiesHow joyed I was to find a service that “claims” to be an easier and more user friendly way to purchase tickets to events. On top of that claiming to have no fees and the cheapest prices, it all sounds like a slam dunk right, sadly wrong. I figured out what the business model is that Gametime utilizes and it’s actually really simple, just scam people. How do you get the ticket prices so low? Simple, only provide 2 of the 6 tickets purchased. I bought my tickets to the Bengals vs Browns for Jan 8th back on Dec the 6th, a full month in advance. I figured the tickets wouldn’t be transferred till closer to the event and as we approached, I received 2 tickets on Thursday the 4th. I called in to inquire where my outstanding 4 tickets were and I was assured they would be there by the evening of the 4th. So I wait and call back that evening to find out I now have to wait till Friday morning. Friday morning comes and still no tickets, so I call back and am told to wait till lunch. Surprise, surprise still no tickets. This proceeds to go on until Sunday morning at 9 AM. Empty promise after empty promise I am still ticketless. The cost/benefit analysis of using Gametime goes something like this: save a few dollars in fees to spend literally hours on the phone stressing that the tickets for your future business clients won’t show up in time..Delyle82Version: 2024.0.0

Don’t use this appI tried to purchase tickets to a baseball event however every time I tried the tickets were not available anymore. I did call them the first time it happened and told me to try again. After the 3rd time of getting the same message, my bank notified me of the refund for all three transactions. I then went ahead and purchase them on Ticketmaster. As I finished up my order there my bank notified me that Gametime had charged my card for the seats I was preach refunded for. Reached out to their customer service for a refund because I had not authorized it and they weren’t of much help. All I got was a credit. Days later I receive a message that they had accidentally put the tickets back to my account and I needed to go through all these hoops to return them. I called customer service again told them that I had no time to sit and download app to fix a mistake they made. Gametime said I have to return them if not they would charge my card. So I threatened to sue them, after a lot of back and forth they told me if I don’t forward the tickets my credit would be taken from my account. I ended up forwarding the tickets and I still got the credit taken away. I am not one to ever call, I hate confrontation but this has to be by far the worst app to work with..GT is TrashVersion: 2024.24.0

Double sold my seatsI have only used Gametime once and this one time i had purchased 2 seats in one of the very front sections by the stage back in February of 2024 for Avril Lavignes show in August. i had received my tickets, the confirmation emails etc. I arrive to the venue on the day of the concert and realized my tickets did not have a barcode which i need so the venue can scan the tickets and allow entry, the ticket checkers told me to go to the box office window and they’d give me paper copies of my tickets since i obviously had them.. I explained my whole situation to the lady at the box office and she looked up my email and said there is no proof of my tickets, i gave her my phone to show i have the tickets, she then looked up my tickets under the section and seat number and then said the tickets were purchased and scanned by someone else already so that meant Game Time had double sold my seats.. I then had to downgrade and purchase general admission tickets and then immediately called Gametime once in the venue and explained what happened and that i need a refund, they said they have to open an investigation and that can take up to two weeks and IF the investigation decides my situation is correct and sides with me, only then i can get my full refund. i’m never using this app/company again..Aus10nicoleVersion: 2024.22.0

READ BEFORE YOU BUY!First experience with the app.. I order 4 tickets for the 76ers game. I order the tickets on sept22 for a game that would be played on oct8. They take the payment and send me confirmation, everything was great. Oct8 comes around, I get a text saying there was an issue with my tickets and to call them. I call, and they tell me the seller of my tickets fell through and they have offered me a swap. They offer me 3 sets of tickets and apologize because the only tickets they had were DOWNGRADES. I refused to pay the same for the downgraded tickets so they offered me a refund, but all I wanted were the tickets I paid for. Finally got the manager on the line (Josh) and he said he does have upgraded tickets but they are “too much of an upgrade from the tickets you purchased” then he offered me a set of downgraded tickets and $10 gametime credit. I was shocked!! How could they call me the day of the game, and say my tickets weren’t available, and we can only downgrade your tickets and offer you a measly $10 in CREDIT. This app was created because the owner almost missed a game because of the system, now I am missing my game because of his app. I’m very upset, the price of the tickets increased by a lot and now I can’t afford to take my brothers to the game. I wish someone from gametime would reach out to me. Be cautious people please..FilippoJrVersion: 8.58.0

HorribleWorst customer service on the planet. 4+ hours spent with their customer service over the course of months and them not listening to my concerns. They do not keep track of their interactions with you, give no case #’s. I had to explain my issue multiple times which typically takes 30-45 min in a chat conversation just to get that far. Then the other person on the line basically ends up saying we promise it’ll get taken care of, we’ve asked the seller to resend the tickets…. I asked several times what recourse there would be if I did not get the tickets sent from seller (as they had failed 3 times already my confidence was low) and the Gametime rep refused to discuss. In fact the last time we spoke, about 30 hours before the event they said I needed to wait 48 hours before they would discuss compensation if I didn’t get me tickets. How in the world does that make sense? Whatever Gametime is doing for customer service whether it’s internal or outsourced my recommendation is rip it all up and start over. The lack of empathy or care towards customers who may have flights, hotels, cars booked but don’t know if they’re getting their tickets until hours before the event starts is insane. They don’t care at all about their customer experience..Gametime SuckerzVersion: 2023.18.0

Very bad seats and tickets way over priceIf I could give this a zero I would so I got some good seats for 300 each and the image of where I were I would be seated and what my view would be like was so nice but when I got there the seats were nothing and nothing like it looked like in the pictures and it was so high it was about like the 50 dollar seat I was so angry that I spent all do my money on horrible seats and could barely see the game the tickets were way over price and for very bad seats I will never use game time ever again ticket master is the was to go also when I called them they hanged up in my face and said we don’t care and that’s too bad and did nothing for me very bad service and would never ever use it again Also the game was suns vs pacers My kid was so excited to Go just to get bad seats he had such a bad time so I had to buy him seats on ticket master because I felt bad for him so In total I spent around 1000 for seats im beyond disappointed and angry and would like something done but then refused and said once u buy it it out of are hands very bad customer service and very bad website all it is a a big scam nothing else in process of a lawsuit against game time for fraud and scamming customer stay far far away from game time use ticket master!!!!.Thunder 1213Version: 2023.1.1

Gametime is a JOKEI purchased tickets on Gametime. Was told that they were going to be transferred to Ticketmaster via email. I got an email to accept the tickets a few minutes after I bought the tickets. Before I had the chance to accept them, the ticket transfer was rejected. My money already went through, so I know the purchase was accepted. I talked to consumers service, and they told be that they would contact the seller to re-transfer them; and if they don’t, Gametime can either refund me or give me comparable tickets based on which option I liked best. A few days pass, and I contact Gametime again. Gametime said that the seller doesn’t have the tickets anymore, and all they could offer me was 30% credit. I explained to them that I wanted comparable tickets rather than the credit. They told me that because my tickets were cheaper than the tickets around me, they are’t able to give me tickets. I don’t understand why the seller is able to access tickets after the purchase. And why do I get the short end of the stick due to the seller, and Gametime’s unsecured selling system. Gametime's policies are misleading and crooked and are put in place to benefit them, and screw the customers over. 30% is a joke of a way to compensate your costumers..Cain_DEVersion: 2024.5.1

WARNINGI searched all the usual apps for Redsox tickets. I was aware I wanted to avoid the pillars and not be on the first row. I’ve never been to Fenway so I had to rely on the map and description in the tickets to avoid these which. The Gametime map showed the ticket location on the second row in the section I wanted. I purchased tickets from Gametime and when I received the tickets there is a giant red lettered warning printed on the receipt. The warning is that the tickets are on a high pedestrian walkway. The map was inaccurate and Gametime had no such warning. I wouldn’t have bought the tickets if it did. I reach out to Gametime and after multiple emails in which I explain I didn’t want the tickets and the warning and map should have explained the location I was offered $125 credit. I told them I did want a credit, only want to be able to buy different ticket through Gametime, to credit me the amount I already paid so I can use it to buy new tickets. I figured no loss to them as they already have my money. Gametime told me they would have a supervisor review it. I never heard back from Gametime. Emailed 2 times asking about the issue and no response. I would highly recommend using one of the bigger more known names over this app..TalidaisyVersion: 2023.9.0

Poor user experienceI’ve used Gametime a number of times before last night, usually without any issue. However, when I got to the ballpark last night, my tickets would not scan. After some confusion in the park, I called Gametime and spent 20 min waiting on the phone for a representative to figure out the issue. During this time, our event started and prices to other seats rose. I offered to the customer service agent that we’d gladly downgrade our seats so long as we could get in. There seemed to be seats available so It made sense to me that we should be able to switch out our tickets that were not working. Instead, after 20 min on the phone, the representative could only offer to give me a refund for my tickets, which I still have not gotten any communication about. This is not the fault of the representative, but instead of Gametime for 1) somehow allowing the tickets I purchased to be invalid and 2) not having a timely solution to fixing this issue. If people are calling you from an event, it might be a good idea to have a rapid fix. My original order was $34 for 2 tickets, but after the fiasco, I had to buy last minutes through another app from close to $80. I will not be using Gametime in the future..Ccg2013Version: 8.55.5

Didn’t Honor GuaranteeI purchased tickets on the site. The price seemed low which is part of the joy of using the Gametime app, finding really good deals. I clicked on purchase and completed the transaction. As the guarantee notes: “You'll get the tickets you ordered in time for the event and they'll be valid for entry. If that doesn’t happen, we'll locate comparable replacement tickets...” The law with guarantees is pretty clear, Gametime does not have the option to later say “whoops we made a mistake” or to say that “the transaction was not really completed because we had to do more work to confirm the transaction was complete”. Once I accepted the deal that was advertised on the site they were legally obligated to fulfill the order or to “...locate comparable replacement tickets...” To make matters worse I received a text from Gametime insinuating that the problem was in my end at 938am: “Message from Gametime: Unfortunately, we were unable to complete your recent purchase attempt with the payment method provided. We recommend that you either try a different method or contact your card's issuing bank for further information. We apologize for any inconvenience.” I have confirmed this was not the case, so this message was nothing short of a lie to cover up their pricing error. Very disappointing..RhaltermanVersion: 8.46.0

Poor customer serviceAfter checking my bank statement showing me there were two charges for game time for the same price the day after the event, I called to see what was going on. Two days prior I had been online attempting to purchase tickets for a baseball game it told me I needed to download the app after purchasing which I did. However it showed no tickets in my my ticket section so I went to the same section selecting the same tickets and purchased them. The tickets then showed up in my ticket app, if I had already purchased tickets with the exact same email address and log in why did they not show up and why are they still not there? After calling once it sounded like who I was talking to was going to be able to help out but unfortunately Working as a first responder as an EMT/Firefighter I suddenly had to go and that would call back later. When I called back I talked to someone who claimed he was a super visor, and he knew everything and all the policies and since the game had passed he could no longer refund me due to company policy and stating it was my fault for the second purchase and that they sent me an email. You would think if they wanted to keep customers happy and returning they could fix a simple mistake such as accidental double purchases..NotagametimefanVersion: 8.31.1

Cannot Access TicketsI bought tickets to a game as a present for family members through this app. I can’t even access them. I spent over half hour yesterday back and forth with customer service sending screenshots of what I was getting and then I get a please wait 24-48hrs for a response from our affiliate, but you’ll have them by game day! No! I spent $460 including your fees! I want access to the tickets! Not the run around! I am disputing the charges and reporting this the BBB. This is ridiculous. I paid for a service that I can only maybe hope to use? No thanks! Updated: After a ton of back and forth with their “customer service”. I cannot access my tickets. They state it is my fault that the tickets are gone due to error. Another link cannot be sent, so I have no tickets and no they are no offering a refund only a credit. The tickets are now much more costly days later and I prefer not use a site where many other seem to have tickets issues as well. I have since opened a dispute on the charge since I do not have possession of the product purchased, put a review on every site place I can fine for the first time ever in my for a buyer beware scenario. Next time I will be smarter and use a reputable site..JminzeyVersion: 2023.22.0

Shockingly disgustedI have had this app for years. I loved it. Ive gone to a few events and never had an issue. From what I understand this app is like a ticket broker. People and events sell tickets to game time and game time sells it to the public. Like I said Ive never had an issue before until today. I bought a ticket over 2 weeks ago through the app. I received a text message confirmation that it was purchased and I was supposed to receive my actual ticket in a email through Ticketmaster. (This is standard) Today is the day of the event and I was checking for my ticket but it was not in my Ticketmaster account. It was in my game time account that I purchased but didn't have the actual ticket. I called the support team and they said they were going to reach out to the seller to “re-transfer” the tickets. I didn't receive it of course. So I called back and at this point I wanted a refund. The rep said it was there policy not to refund because it is between the seller and the purchaser. I am now out over $150. So if you are ok with buying tickets and not actually knowing if you have them, and if you like wasting money then this app is for you. If you dont believe me read the policy's before you purchase a ticket..Beast_721Version: 2024.20.0

Absolute worseSixers are playing a home game that could clinch the first round of playoffs. Joel embiid’s first home playoff game. Meek Mill was just released hours before the game and is rumored to be ringing the bell before the game!!!! Obviously had to get tickets. First time using this app and so far everything was amazing. Got cheapest tickets I could find from anywhere else. Tickets purchased. Credit card charged. An hour later, and 2 hours before the game I get a text saying the tickets I ordered are NO LONGER AVAILABLE! Call to get more info. Call and they say they are a third party vendor and don’t have control of the tickets and the seller must have sold them before Gametime sold them to me. Unacceptable, but no time to waste, and the person says they have other seats I can get. I say well this is ridiculous but I have to get the tickets before I complain further. She goes to get them and then says they sold and she can only give me a refund! This has never happened with any other 3rd party vendor and is totally unacceptable. I would never ever think to use this app again and would strongly recommend against it. Paid $100 more a ticket (only because the news on meek mill and how close it is before the game)on stubhub, but got my tickets immediately. #trusttheprocess #freemeek.MjaltenVersion: 8.32

0 StarsIf I could give 0 stars I would. From the second I purchased my tickets it has been a complete nightmare. Basically what happened is that I purchased 5 tickets to a show in my area and when they were sent to me via email from a third party, I was unable to accept them without an error message occurring. Now, this seems like a common issue and that it would be easily solved, right? Wrong. I first contacted customer service back in December and they said they would fix it and to expect an email from them. Weeks go by, no email. So I reach out again and I’m told the Same thing and again nothing. This cycle has continued up until now and I am still without the tickets I paid for and the show is at the end of this week. Throughout the past few months, Gametime customer support has done absolutely nothing to help me and I just keep getting passed on to the next person in their attempt to shut me up. My last hope is to reach out to the venue themselves about my tickets but in my experience at this venue, that does not appear to be an option. I will never use this service again as it appears they have robbed me of $600 and have done absolutely nothing to help resolve the issue..Scamtime123Version: 2024.6.1

HORRIBLE CUSTOMER SERVICEThis site makes sure you have no one to speak to and you will only receive emails. I purchased tickets for a tigers game. The game got canceled due to a rain out. I was informed that the game was rescheduled for the next day at a time I could not make. I emailed customer support because in the email it didn’t state anything about refund or selling or exchanging etc. I was emailed back that I have reached them after business hours though I had just received there email to my inbox. I had to wait until the next day for them to email me and state I they have 24hr returns for credit but since it has been 72hrs because keep in mind we went to a game that was canceled!!! We can’t return tickets. They told me I should have shared my tickets with family or friends if I couldn’t make a 1:40pm game on a Wednesday even if I knew how there was regard or care that I attend a game we couldn’t see, missed work and then now I’m out of money! Because even if the game is canceled you only have 24hrs to return tickets. So only buy tickets the day of your event if you plan on using this crap service!! But even there I’m sure they won’t email you anything until after that time this way they can rob you. BEWARE OF BEING PREPARED.Missdiaz1023Version: 2023.8.0

Worst experience DON’T USEI had the absolute worst experience with this app… I bought the tickets two days prior to my event. It said that the tickets have been transferred that same day and I downloaded the ADDITIONAL apps required to actually receive the tickets and I never was able to get them. The first time I called customer service they were helpful and said I would receive an email with the ticket information within 45 minutes… 45 minutes go by no email. So I call back to which I get a new customer service rep who was very rude, no help whatsoever, and told me to check my email which I did obviously! With nothing there. That was their only solution, they did not help whatsoever. We go to the box office at the event hoping they can help. They’re trying but see the same problem we see. I call back! (3rd time now!) Same “solution”. Finally the event Box office was able to see that the transfer had been initiated just the tickets were not physically there so they took what evidence we did have from this DUMB app and thankfully they were nice enough to let us in. Gametime: Your customer service was awful and your system with these partner apps AXS & FLASH SEATS was a joke. Will never be using your service again even if it was a good price for tickets..Angryone2018Version: 8.45.0

Where’s the “last minute reduced price” stuff?They put up ads about cheaper last minute tickets but that’s crap it’s just another expensive ticket resell business..Francoisito007Version: 8.45.1

Worst customer service everNEVER BUY TICKETS FROM GAMETIME.. I bought tickets for an event that was 1) postponed but then I couldn’t attend. They couldn’t refund my money which is ok… I guess. There solution was “you can try and re sell them” lol And then worst… the event was canceled and I didn’t and never got any email, notification nothing about that!! Apparently they did a refund… a refund on a credit card and bank account I don’t even own anymore! And I had told them that before as I couldn’t attend the event, was leaving the country etc… Their cs was not helpful at all! The worst.M.b.64.Version: 2022.0.1

UselessOne game was cancelled, no full refund. Second game was postponed- No refund at all. Customer service is a joke IF you end up getting ahold of them..Juliaaa314Version: 14.23.0

There’s one settingAnd it’s not to switch it to CAD from USD. So a flash deal for $15 on the app is actually a $30 ticket with the fees and then $50 with the conversion. Deceptive..Amazing game 137591441Version: 2023.23.0

No use for the appIt’s all fake. No use of marketing that says cheap tickets. When you check out, they add equivalent amount of taxes and fees which makes it expensive..JaswalsVersion: 2023.4.0

No refundIf the event is rescheduled afte postponed, they don’t refund you.Ma2606@Version: 14.22.1

Misleading ticket prices….First of all this is on the canadian app store, so tickets should be sold in CAD dollars. Second, you should advertise the total cost of the ticket. What’s advertised as a $80 tickets actually ends up being twice what you think it will. $80 plus “fees” ends up being $125USD. If you’re buying 2, then $250USD which becomes $340CAD after conversion. I found same day tickets for much less and better seats on Kijiji and FB marketplace plus they were offered in $$$ CAD What a scam..A Tbone1981Version: 2024.5.1

SupportNice app, but be weary of support. They may disclose your info to someone else..RidbetgVersion: 8.59.2

Way Expensive ticketsAlways, always, ALWAYS compare your price with Ticketmaster before purchasing from Gametime - coz once you purchase - no refund or no nothing. duh! For Russel Peter’s show - scheduled for Dec 12,2024 I paid USD $176 - purchased on October 25, 2024 where as on Ticketmaster the aisle tickets are going for CAD $182 So you can do the math, save money and don’t be stupid like me and buy from them..Ziji thVersion: 2024.29.0

Buyer bewareI just used GameTime for the first and last time. I was sent the wrong tickets and it did eventually get sorted out but it took ALOT of calls and persistence on my end. I won’t be using them again..Melissa___80Version: 2024.28.1

Not clearI live in Canada and they didn’t notify that the prices were in US dollars. 😠.Isaac0tz3Version: 2024.28.0

Paid but no tickets receivedContacted the CS multiple times and NEVER give me the ticket but charged me already..ChanchanmeiVersion: 2024.26.1

FeesThe fee from this app are absolutely brutal!!! Bills tickets $330 each, fees $123 per ticket!!! This is robbery!.Mepps92Version: 2024.25.0

Good luck with the helpBought tix for a sports event and ended up getting sick, contacted about reselling them. They told me to sell them on another site even though I bought them from them they told me to pound salt because they are transferred. They will not help they will take your money and if you need anything from them they will tell you to use a different site. Couldn’t believe they said that I took screen shots. Always go through Ticketmaster they might be cheaper but if you have any issues they will help the secondary guys like Gametime say we can’t help you it’s not our fault you should have worked through Ticketmaster.Willyd1980Version: 2024.25.0

No CAD pricingFAQ keeps saying CAD will be a feature soon but it’s been over a year now and nothing has changed… everything is listed in USD and the deals are worst than going to ticketmasker.ImawesomelycoolVersion: 2024.25.0

No customer serviceI’ve been trying for hours now to get some help with NO response from Gametime.SwoopWilsonVersion: 2024.25.0

Last minute to who?No way to see tickets by date or time. Useless app..SteveelsewhereVersion: 2024.25.0

Tickets did not arriveTickets did not arrive. Currently standing outside the stadium with no tickets despite our credit card being charged over an hour ago..Balloon knot26Version: 2024.25.0

🤢👎Stay away from Gametime I ordered tickets Friday at noon it’s midnight and I still never got my ticket.Navel fetishVersion: 2024.25.0

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