Caesars Palace Online Casino Customer Service

Caesars Palace Online Casino Positive Reviews

Lot of broken gamesThere are many games that don’t load on iOS, iPhone or iPad. Customer support claims it’s an iPhone issue but all me stuff is always up to date and have the newest version of the app yep when I go to open china shores it says I need to update to the newest version of the app, which I’m already on. Bunch of other games will start to load and then just go to a black screen. Customer support says my phone isn’t up to date but I’m on newest version of IOS. It’s def an issue with the app now working with iOS as I have seen others with same problems. Overall I like the app as I like being able to build my tier points.WowitsbobVersion: 1.7.2

I MUST inform you! Contrary to some reviews….I'm thrilled to share my outstanding experience with the Caesars Palace - Turtle Creek app! As a seasoned online casino enthusiast, I've tried numerous platforms, but this one stands out as my absolute favorite. The app's user-friendly interface, diverse game selection, and generous rewards are impressive, but what I must point out is the phenomenal customer service. Contrary to some reviews, I've encountered only helpful, informative, and polite responses from the support team. Their quick replies and willingness to assist have really impressed me. The team's dedication to ensuring a positive and enjoyable experience is genuinely appreciated. The app itself is fantastic, with a wide range of games, seamless navigation, and exciting promotions. I've had an absolute blast exploring the various options and taking advantage of the rewards. I unfortunately haven’t cashed out with much more than I have deposited, but honestly had my moneys worth of fun while playing! One of my favorite layouts on casino apps. If you're seeking a reliable, enjoyable, and supportive online casino experience, look no further than Caesars Palace - Turtle Creek. Their exceptional customer service and top-notch app have earned a loyal customer in me. Kudos to the entire team for their hard work and commitment to excellence!.Jenn.M.CampbellVersion: 2.8.0

ScammersI literally just downloaded the app, and they said would give me $10 so I registered and was playing this dinosaur slot game and I was betting 30 cents and the went up to 60 cents a few times and won $4.80 so then I was back up to $9.00. I switched back to 30 cents and was at about $5.80 cents I hit the button just like I have been and all of a sudden my money was gone, I didn’t wager any more money, I didn’t tap uncontrollably just normally like I have been and then POOF all gone! Which what have should have been $5.80 I hit it 2-3 times which should have brought be down to $4.50 give or take 30 cents. It was all gone. And keep in mind before this all happened, I got a pop up saying my network isn’t working. I was just using mobile data too. Completely disappointed. I was going to refer more friends too because I liked the layout and then this happened. Can I get my money back?.Slim474Version: 2.8.0

Please please please please please HELP with Konami Games!!Months ago with the assistance of live chat, a ticket was opened because of an error message while playing wicked winnings II, and have been unable to play since. I have had no word on the open ticket, and now after having attempted tempted to try and play other Konami games I am unable to pull them up and play as I have seen others state in comments and reviews. They have the same issues. I do not know how many times I have opened a ticket. I believe it’s been three but no one has gotten back to me and now I just opted into promo where uevery game that needs played for the promo or Konomi games and I am unable to open them. How do I satisfy xxthe requirements of the promotion when I am unable to open any of the games listed with the exception of one, but after several spins that one game took out my balance of credits the amount I was playing the n.SandbearmooreVersion: 2.2.0

Great App - Great experienceSo let me just begin by saying that i have used pretty much all the casino apps legal in MI and have time and again returned to the Caesars app because it works consistently (provided your internet signal is sufficiently strong), i win routinely (i also lose routinely but that's par for the course and should b expected), the deposit process is sone and efficient and the withdrawal process is similarly simple and efficient. Should any issues aroze (which is uncommon), my casino host, Paige is quick to respond and and to help resolve. Caesar's also provides rewards based on volume of play and offers occasional casino bonus' and promotionals which are always a welcome and appreciated surprise. I also just received an Uber Eats gift card for $200 from Caesars which is very generous If you gave an interest in an app based gambling app, i can whole heartedly recommend Caesar's as a front runner. Good luck!.BazookacuteVersion: 1.9.1

The most withdrawals!!I've never won a jackpot, but I have one quite a bit and most of my withdrawals have been just as much as jackpots! I have won the most on this app out of any other casino app. Even with winning 2 progressive jack pots on another app. I've had zero issues... all up until about two months ago. I still win, when I am able to play as much as I want. I have issues with this app freezing up my phone, draining & making my battery super hot (iPhone) Its a chore just to keep the app running. No matter what I do (closing out all my other apps while playing, deleting and reinstalling the app-which I'm doing now) No matter what the app glitches and lags too much for me to keep playing longer than 10-20mins Please help fix this! This is my favorite app and it's terrible. I can't keep playing it. All other casino apps that I use are perfectly fine. I never lag and they never freeze my phone or make my battery hot. Like I said this started about two months ago before that it worked perfectly fine. Let me know if I can do something on my end. Otherwise I just don't know what to do anymore I would give this five stars any day if it weren't for that issue. Thank you!.Lose the glitch & I'll be richVersion: 5.1.0

Fun site with plenty of gamesYou win some, you lose some. I like the format and I’ve enjoyed playing on this site. I appreciate the large assortment of slots and that my money tends to last on here. The withdrawal process is lightening fast, which is a big plus for me. My only complaint would be that some of the games have glitches and a few don’t load on my iPad. Overall I think it’s one of the better online casinos around..JCappy12Version: 2.7.0

Not a good casino app at all!I’m sorry to write a review like this! But I deposited 100$ and got an extra 100 for a bonus, was great but.. more then half of the games did not work, and I really thought that the odds were very very low to win! And I think that fare gaming should look into to this online app!! I would not recommend this to anyone until these problems are addressed! Not a good experience at all.. I will stick to my other apps that work fine, and I win some at least once in a while..🤷‍♂️.Monkey-mike25Version: 1.8.2

Do not deposit. Scam artists!!!Just woke up today with 2 $25 retry payment fees from Caesar’s casino and Sportsbook. Every deposit I made went through no issues. So when I wake up to find they’re just charging me retry payments, I was very confused and contacted their support vi live chat. In this live chat I was told by their rep that they do not charge fees for anything. That’s weird because I have 2 charges for $25 from you guys!!! Gaslighting scam artists. Terrible casino that never lets you win jack!!!!!.Fanduelsucks6969Version: 2.7.0

BonusSo I deposit $40 to get a $20 bonus which expired in 3 hours and they took all of the money I had in my account. They said your bonus expired and we also take the $40 cash you put in. And you can’t do anything about it. Make sure you read the fine print on these rip off artists. My suggestion would be to not play here as I’m sure I’m not the only one who this has happened too. I contacted the Pa gaming commission also..RicovellVersion: 1.9.2

Fraser’s Palace is greatI love this app I don’t know why the bad reviews never had one problem with them cashout is fast and easy I love the live dealer games but the only thing I wish they didn’t do is when they give you a bonus play even as little as 5$ you cant convert that to cash until you took that 5$ bonus and win 125$ off of 5$ you have to literally when 15x your bonus is crazy to me.Mystery girl2.0Version: 2.7.0

Casino ..Nice game. By the way, if you want to win real mоney, then I recommеnd playing herе - 🤠casino914 •соm🤠 Recently I wаs very luсky, I won and withdrеw mоre than 84,000 USD! And as for the Jackpot Party, I had to update the new app once to get it to understand that I wasn't on a new account, but after everything unlocked and worked as it should. There are still too many pop-ups, button clicks, and wait times when navigating to any app screen, but that's to be expected..BossSpinVersion: 2.9.1

ExcellentBest of the best online casino. The interface puts their competitors to shame. Everything about their app is more aesthetically pleasing than the other garbage out their. Of course, most importantly….their assortment of games to choose from is also best in class. Caesars is the gold standard for online casinos..FreshMoozadellVersion: 2.4.0

Don’t fix problemsI love this site . I win often but when you win they lock you out of the game . I have now been locked out of two games. I have called and chatted with Betty and issue still unresolved for over 2 weeks. Tech support don’t seem to knowledgeable. Their response is the games are open and fill out another complaint in 7 days if issue is not resolved. Issue still not resolved..Slacks gnnVersion: 1.9.1

Love itI think it’s the best out of the 9 online casino gaming I’ve played hands down even tho I only won over 500 bucks once since I’ve been playing I still love it I’ll totally recommend it to all my friends and family come to palace.Acestar12Version: 2.2.0

Fair gameplay App is awful though..Compared to other casino apps I do feel that Caesars is the best in fair gameplay. Obviously you will have ups and downs, but seems like it’s regulated well. The problem with this app is it crashes SO much that it’s so annoying to want to continue to play anything. If they would fix the app and put more time into developing it, I would probably play more..Dride0315Version: 1.3.0

What about my favorites!?!?The app itself is pretty decent. However, with the new update the favorites aren’t listed in a separate tab. They are all in a horizontal line which makes it hard to scroll through and most times you end up unfavoriting them by accident. Have the favorites in its own tab was so much better, unless I am missing something ?!.Jme10123Version: 2.0.0

Best app I’ve tried out of all the big playersBy far the smoothest and with the best promotions!.Online Slots GuruVersion: 1.3.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.10.0

Caesars Palace Online Casino Negative Reviews

Terrible customer service. Zero stars if I could.The casino isn’t the worst but by far not the best. I have won a little bit here but I’ve lost way more. Once you hit the slots change to never hit anything and keep bonuses off. Then there’s their customer service. It takes weeks to hear anything back if at all. First I needed a tax form for 2023 I’m still waiting on that weeks ago. Then I needed help logging into my rewards account never heard back for that. Then I converted my reward points and they took them away saying I cancelled the bonus when it came up as a technical error and can you guess? Still never heard back from that. You can live chat but apparently those people have no skills or any expertise to handle anything. They don’t read what you say and give you some generic response and if you inquire more they’ll repeat the same exact thing to you like you’re stupid and ignore what you say. They also claim your withdrawal will be out in 30 min to an hour depending on the selection but it’s longer. Don’t waste your time here because their customer support is highly incompetent people and they don’t respond to you but you bet your bum they’ll take your money in second without an issue but if it’s your money they owe you forget it. There’s way better casinos in PA out there and this ain’t it. You won’t win here anyways it’s completely set against you..Noel23423Version: 1.11.1

Terrible CompanyI deposited $20 as a new player with a welcome bonus of $10. I won $60 which is great! However I was unable to withdrawal the money to my debit card after several attempts I was blocked from doing so in the app. I contacted support who advised me someone will email me in 2-3 hours. I waited 4 hours and no response, called customer service back and explained the dire need of the funds. The agent was rude and started sighing very loudly as I expressed my issue (this was my 3rd call so I was frustrated however not yelling-yet) she explained there’s nothing she can do so I requested her supervisor or another agent to which she replied no one is above me. I know that’s a lie I’ve worked many customer service phone jobs. After going back and fourth I had had it with her and started being angry and mean. She kept asking if there was anything else I could help with and I replied with yes I need my winnings. We went back and fourth and she hung up on me. Called back and got another person and was crying at this point. They advised me a supervisor would call me back in an hour. I still haven’t gotten a callback. I figured out my bank password needed changed and that was causing the issue but oh my gosh. I have NEVER seen an online casino operate so poorly. Do yourself a favor and download BetMGM Casino or DraftKings Casino. I won’t be depositing again after I just withdrew. Shame on Caesars Palace..Sean KeeneyVersion: 1.7.1

WORST ONLINE CASINO EVER!!!!Please do yourselves a favor and stay far away from this app. I’m such an unfair rigged in my entire life and that’s no exaggeration. Went on a 10 hand streak of the dealer getting nothing but 21s and 20s and 2-19s. They literally make it virtually impossible for you to win money so if you download this app just plan on losing money at a rapid pace.. I’ve never seen anything like it in my entire life. I contacted customer service to get some sort of explanation and was told the “fair and regulated “which could be any further from the truth. You’ll play for a little bit and everything will be fine and then suddenly you will go on a streak of hands that are absolutely impossible to win no matter how you play no matter what you do you are going to lose money. I don’t know how it’s legal for them to take peoples money like this because it’s definitely not fair casino what so ever. I understand you’re going to have bad streaks of luck and are going to lose money sometimes, but this is a horse of a different color no matter what you do or how you play. They’re going to take your money simple as that. somehow I went from being up 300 to being down -500 so I lost $800 in about a half hour not even so if that’s fair regulates you guys then go ahead and try your luck because I’m telling you right now they’re going to take your money and that’s a fact.Uni is bootyVersion: 1.9.1

Terrible Customer ServiceI too have been one of the many customers to receive an email telling me that I’ve won two concert tickets to Madison Square Garden-which was exciting-until later that day I received a generic apology email stating it was a mistake…with no offer of compensation in any form which is unacceptable and really terrible business etiquette. When I reached out to customer service regarding their “mistake” I was told there was not anything they were able to do for me and to check their promotions page. Why would I do that? To win something that they retract several hours later with an “ooops we made a mistake” bare minimum pre populated email? This is the only online casino that offers nothing to their customers that reach out with concerns or issues…and these are issues that are on their end. Let me just add the two concert tickets were for Mariah Carey’s Christmas concert at MSG…that was a significant prize drawing to have won. So to be offered absolutely nothing when it is taken away (once again, ooops their mistake 🙄) is gross. Anyone that was effected should be compensated the equal value of that prize in their bonus account. If you are on the fence about downloading this app this is my own personal experience and may not be similar to others but I’m willing to bet that I wouldn’t be the only one to advise you to skip this casino..Hyphema31Version: 1.6.0

Auto bonus expired within an hourI referred my friend a little over a week ago for the new refer a friend bonus. Her account was automatically restricted until they confirmed her identity, and she had to upload her documents 3 separate times to get her account unlocked. She finally got it unlocked and had time to play and deposited the $50 required to participate in the refer a friend bonus, and as soon as all but 8¢ of her money was played through her automatic welcome bonus expired. The money that they took for each wager came out of her real money before it came out of her bonus money and all of her winnings went into her bonus money account. So she lost all of it within an hour of depositing when she was actually winning on the slots. Customer service just kept telling her she didn’t meet the wagering requirements in time, but that’s not her fault! This is the third time a bonus expired on me when I had no control over the circumstances. Every time customer service will just send you the terms and conditions and even when you met all of their requirements they won’t do anything to remedy it. If you do download this app make sure you read the terms and conditions on everything carefully before every deposit, because the customer service reps don’t even know what’s going on!.KristenenVersion: 1.10.2

Fraudulent App & A ScamI wish I could give this app negative stars. The representatives for this app lied when signing me up and insisted I’d have to only play 10 hands to be able to withdrawal my balance. Upon betting $10, my winnings went to a nonrefundable balance where I had to play 600 hands of blackjack before I could withdrawal my money. Hours later, I not only gained extremely valuable insight into blackjack but also a deep disdain for this app and the customer service surrounding it. When I called a rep to try to just withdrawal my initial deposit, she asked “did you read the terms and conditions?” She then offered to read them to me which I happily accepted just because I wanted to waste her time while I watched football. After 20 minutes, she got to the part where it says you have to play a ridiculous amount of blackjack to withdraw your funds. You will lose all your money if you play the balance on the slots. The first promo rep clearly was a scam artist. Do not attempt this promo because I cannot tell you how many times the dealer got 21 on 5 cards. Did I make some money? Sure. Was it worth it? Absolutely not..JdjwlsnVersion: 5.1.0

Horrible/zero starsI have no idea how they have a high rating , fake reviews. Most of the reviews especially recent ones are horrible, because they are the legit reviews, Caesars is horrible, rigged isn’t even the word, you may get a win or 2, not a whole lot, but that’s it, it’s absolutely horrible!! You can play like 30 games and lose every single one. I’ve given them quite a few chances and they have proven they are a horrible casino ! They are all rigged to some degree some worse then other and this one is one of the worse ones. Deleting this app! Unless you enjoy throwing your money away, I would run fast !! Promotions have gotten worse as well, all of the Nj casino promotions have gotten worse, I can’t believe NJ gaming enforcement allows these casinos to steal money like they do. I’ve been seeing more and more people saying this. It’s blatantly obvious they are rigging these games , I’ve been noticing a lot of slot games freezing more and more and reels jumping or spinning for a long time like every couple spins, it’s just so obvious what’s going on . Gaming enforcement needs to stop this but I’m sure their pockets are being padded.Jrsygrl4476Version: 2.2.0

Be aware of promotion resquirementsI didn’t read all of the terms and conditions carefully enough as I thought they would be similar to other promotions I’ve participated in. I signed up for the deposit match bonus. I started with $1000 restricted cash and $1000 casino bonus funds from the match. I didn’t realize the play through requirement was 15X the initial deposit plus the match so basically a $30,000 wager requirement. This isn’t the biggest problem though. If I can’t meet the requirement I would at least expect my initial deposit back or what’s left of it if I lost gambling. However, the way it works is that as you bet the restricted cash gets converted to the casino bonus. I played $1,000 and broke even. My account became $0 cash and $2,000 casino bonus. Now if I don’t play another $29,000 I forfeit the entire $2,000 casino bonus and get nothing back even though I didn’t lose any money playing slots. I contacted customer service through the live chat feature and Philip confirmed this is the way it works. I guess I lose at gambling even when I don’t..DC 1972Version: 2.0.0

So many better apps out thereI’ve played on so many apps and I’ve never had an issue with any of them not even a week on here and I’m getting wrong information from agents. Might not seem like a big deal but I need to trust the apps I utilize to bet my money on and knowing employees are not providing correct information is the worse pet peeve. Since the initial review I decided to give it another go because I love this casino in person and if possible even worse experience. Was playing cleopatra and combinations in bonus that should pay out wasn’t I recorded the whole thing and reached out to customer support and they gave me some bogus excuse that had nothing to do with my issue and I have a video still no help. Will see if I get a resolution other wise I’m closing this account and deleting it. This experience has changed my mind completely about this casino. Please use fanduel or DK do not waste your time and or money. Customer service is horrendous and I mean that truly!!!.Libra 2010 1986Version: 1.8.0

Took my bonus money 150I could not play the game because they said my phone had to be a 2018 or higher to play but they took my money and when I emailed them about the game crashing and sent them pictures nobody ever emailed me back so be careful playing Caesar’s Palace because they may take your money and you will not get it back and I was contacted by caesers customer support and sent my pictures and the colors are totally different then in the real game and I still lost all of my money because the game kept shutting off and they said the bonus money of 150 ran out but they said they see no problem with the games acting up and I was ok playing so be careful even more now because someone is not seeing what I have proof of and that’s not right so don’t waste your time play another casino site your phone will work and you might have more fun instead of aggravation.Decker159Version: 5.2.1

Beware Worst App even worse customer serviceI am extremely disappointed with this casino app. The bonus buys are absolutely absurd as they categorize the amount you deposit and your winnings as casino promos. This means you CANNOT WITHDRAW!!!! When I reached out to their customer support for assistance, they were incredibly rude and unhelpful. Their only solution was for me to uninstall and reinstall the app, which did not resolve the issue. Furthermore, there is no transaction history available, making it impossible to track my activity. I have screenshots of these problems, and yet their support team simply brushed off my concerns, claiming that my account is functioning properly. This level of frustration is beyond words. I plan to write a detailed review wherever possible and submit my concerns to the gambling board in Michigan, as it seems that I cannot receive any assistance from your team..RagesmVersion: 1.9.1

ThievesI have been playing live blackjack using this app and spent over $20k with them. I had an issue where at one point my balance didn’t update after a win and I complained to the dealer right away. After a few minutes a chat box popped up and I was talking to support. As I’m typing, the box closes by itself and makes me hit on 18 which made me lose the hand. I complained to the dealer again, and support told me to contact Caesars because a third party runs their live dealer games. I contacted Caesar and they requested a time stamp of when it happened, I gave them the approx because I don’t remember and I though saying something in the chat is enough but it wasn’t. In the end, I lost $500 and nobody was able to help me resolve this matter. Treated very poorly, it’s easy for them to take money from you but when there’s an issue on their end you get screwed..SYegorVersion: 1.11.0

Site won’t give cash bonusesAfter signing up for this casino as a new player and it promised to give you a 100’percent match deposit i went to the store and did a cash payment and did not recieve my bonus! i did a live support call and after an hour and a half discussing the problem they told me i didn’t exist so i had to call back and get another agent and finally i was told they don’t honor cash deposits bonuses only on credit cards! I wonder why they didn’t offer anything especially after i was told i didn’t exist! save your money there is a reason when you search the top online casinos they are down at the bottom! plus all the other casinos honor cash deposits don’t know why this one don’t! plus they wanted me to drive to nj to make a cash deposit when i live in pa! what a joke.Tjoce1Version: 5.1.0

GarbageCaesars palace in total garbage,games change in front of ur eyes and if u ever have a problem,which is 100% of the time,ur directed to a foreigner who doesn’t understand basic English,and when they do respond,the sentences they write make zero sense to anyone who has a grasp on the English language,total bs…their solution for everything is basic troubleshooting for morons which btw has,won’t or never will fix anything,EVER!!!that’s sent in a four paragraph copy and paste which is immediately followed by is there anything else I can help u with?first off they never help,ever then wanna rush u or end it without any resolution,especially if u wanna withdraw,they make it virtually impossible then make u deal with a non English speaking person who doesn’t help or fix!! SO FUN!!!STAY AWAY!!!STAY FAR FAR AWAY!!.Duda9999Version: 1.11.1

Go somewhere else!DON’t waste your money!!! I’ve played on DraftKings, Caesar's, FanDuel, MGM and Bet Rivers. I didn’t think there could be an experience that feels so rigged more than FanDuel, BUT Caesar’s somehow is worse. For example, If you participate in a deposit promotion, you will very likely start winning a little, however, because you have a “play through” you have to meet, you’re forced to keep playing until that’s met. Either that will happen or you will run through your money and not win anything. I’ve been playing since it opened in Michigan and this has been my experience nearly every time. DONT WASTE YOUR TIME AND MONEY! You’ve been warned, you are VERY unlikely to win anything on this site. For what it’s worth, Bet Rivers has been the best experience so far..AllenpjedVersion: 2.3.0

5 star average? More suspect than the payout rate….Don’t be fooled by the 5 star ratings. I promise this app is anything but. Performance aside, I’ve spent more money gambling on these than I’d care to admit, and I promise you this is by far the worst. I’ve spent probably over 400$ and played on slots I know for a fact have high pay out rates and have never won more than 20$ on a spin. The withdrawals take forever. The customer service is basically nonexistent. I’d say you have a better chance at winning the powerball, than you do enjoying this casino. Unless you like throwing your money into a hole and dealing with disrespectful morons any time you have an issue. Take my advice and spend your money elsewhere. I promise DraftKings, FanDuel or MGM are far superior options..Inpatient customer :(Version: 1.9.1

Love & HateReally enjoy the games for the most part, nice layout, but wow do they have some serious issues they won’t get around to resolving. On multiple occasions I’ve received notices that I won a promo or got credit for my loyalty, only to get an email hours later basically saying “oops our mistake, sorry not for you,” or just recently that I won tickets to a concert event, and later saying “sorry that’s for another state” — how is that even possible. Other sites would make up for it with at least more than a “sorry we’re trying to resolve the problems on our end but we appreciate your patience”. Love the games, but hate the problems and lack of loyalty to its members..ZokiPoVersion: 1.5.1

Avoid Blackjack unless you want to lose all of your money!!I played their blackjack game for a couple of weeks. Lost more than I won but it was fun until they decided one day to steal all of my money by winning 10 plus hands in a row multiple times. Any time I raised my bet it was an automatic loss. How are these casinos getting away with stealing all of your money. Blackjack is supposed to be your best chance to actually win occasionally by giving the casino only a slight advantage. Obviously when you win 10 plus hands in a row multiple times there is cheating involved. 4 hands in a row was the most I win and that’s playing several hours. Shame on you Caesars for stealing my money!! Avoid avoid avoid!!!.RefirmVersion: 1.8.2

Others pay out much betterDraftKings and FanDuel Casino still pay out significantly better than Caesar’s Palace. I play many of the same slots across all the major platforms and this one is average at best. For example I played $50 on two different slots at $1/spin and had 0 big wins, bonuses, or even decent line hits…that same investment on better apps will typically yield at least half your money back or several big hits and/or a bonus. I did get a few average hits on some other slots, but not enough to keep me coming back. Same games, but Caesar’s Palace just doesn’t pay out nearly as well as other platforms..Bcdx22xVersion: 1.5.0

Deposited Money Becomes Bonus CreditThis app seems to be very similar to other apps aside from a few key differences. 1: This app requires a 15 times play through on the money you deposit + recieve in bonus credit. Example: If you deposits $100 and recieve $100 bonus you need to wager a total of $3000 dollars. 2: if you deposit money, both the bonus and your money become bonus bets which are unable to be withdrawn. 3: if you do not play through your money 15 times within one week of opting into this offer, you will lose all of your casino credit ( bonus money and all of the money you have deposited ). Save your money and do not put a dime into this app..Djm7423Version: 2.0.0

ScamI did the sign up bonus and deposit matched . Then when i tried to play LIVE games it would say i had 0$ ,but when i went to the easily manipulated ai games it showed my money. So assuming the website was just bugged or something i logged out just to goto log back in and now Cesars says my email doesnt exist??. Do not support these people they are manipulative with how they try to help also. Theyll rob you then gaslight and say “your upset things diddnt workout “like on many reviews youll see here (yea i seen you guys responses we dont believe that one bit) by the way i diddnt gamble or anything. You genuinely stole from me at this point so keep them gaslighting responses to yourself.Ray_AdamsVersion: 2.1.0

Verified all info can’t withdraw 200$Deposited $20 got up to 300$ from the bonuses and then met the wager requirement to withdraw, withdrew to my bank and it said approved, been 2 weeks contacted support they said everything should have gone through and there’s nothing they can do on their end to fix the issue, contacted bank and there is 0 transactions except my paycheck. I am certain I made no issues on my end and even see it’s the same linked card I used to deposit so I’m assuming they’re just not sending money to people who make money off of bonuses and I will be contacting my states lottery commission.OrphuscookusVersion: 1.9.0

Biggest rip offI have seven or eight online casino accounts and this by far is the worst. If I could read it -10, I would. I opted in for the new player first day, bonus match and deposited $300 and and Caesars matched it $300 equaling 600 well guess what any winnings you have in your account or not not yours you have to play up to $9000 before any winnings or yours to keep. The worst online casino ever when you think you are winning it’s not yours. I forfeited almost $600 just to get two other deposits of a total of $35 out of this casino. Very very upset with how they operate be smart and go to Fanduel or any other casino. KA in PA.Ka yellow vetVersion: 1.9.2

Thieves!When you sign up, it automatically signs you up for a bonus of which they match your deposit. I didn’t know this, and the bonus has a “wagering requirement”. I deposited 50, and they matched it. So I turned that 100 dollars into 180 dollars and couldn’t withdraw ANY of it not even my 50. The wagering requirement was 1500 dollars… so I lost all that money. then just today, I played 2 hands of black jack with 25 dollar bets, I won BOTH hands and got compensated ZERO of my winnings. I will NEVER use this app again or EVER set foot in one of these casinos. I know they’re all shady but this one throws it right into your face..Gfeldhouse13Version: 1.11.0

Not for all statesI downloaded it cause I like Caesar palace casino but I can’t play anything on it cause my state isn’t listed. I want to spend some money and play with out going to the actual place, not possible for me. I wanna have fun and enjoy the possibilities of winning or losing but this app isn’t for all states. Nice app tho!! has all the games I always play but I’m not able too so I gave it 2 stars. Caesar palace please consider putting all states. I played online casino and had no problems with my location. I guess it depends on the developers..Sarunlong85Version: 2.8.0

ABSOLUTELY BEYOND HORRIBLEWITHOUT A DOUBT AN ILLEGAL MONEY GRAB,,, THIS IS NOT A GAMBLING APP IT IS IT IS SO BAD , there is NO way someone can spend and play as much as I did and not win something, HORRIBLE - THE WORST APP FOR GAMBLING, 1000’s of hands of poker not even one 4 to royal , THERE IS NO APP WORSE THAN THIS, you will end up canceling your account it is that BAD,, This site is not for a regular gambler, you could buy a lotto ticket and have better odds,,, YOU ARE NOT WINNING HERE. been a gambler for 30 years, some places are money grabs and this is one,,, stay clear,,, update without a doubt this is the worst of the 15 online casinos available for Michigan the worst by far,,HORRIBLE!! HORRIBLE , HORRIBLE BEYOND HORRIBLE STAY CLEAR.NehincVersion: 2.2.0

WHERES MY BONUSESNever got my Bonuses for all the Deposits I OPTED IN it’s not rocket science that it’s rigged if you happen to download the app and first time you use it you will HAVE A 90% chance OF winning and that’s all she wrote don’t expect another chance one time your first deposit I’m just so frustrated cause never seen a single win and so quick to lose blackjack playing minimum and so funny how shty I feel after being played that’s all my family and Friends say the same BUT I DON’T KNOW WHY I KEEP USING THIS APP thinking just Maybe one day they’ll let me feel lucky GOOD LUCK you’ll know it as soon as u start.Liam elieVersion: 1.5.0

Can’t log onTried to contact the casino why I was kicked off after I hit I tried to log on about ten times they said I have to up grade iOS then said it was the app doing it but it won’t let me get past phone verification. Then why did it let me play for a half hr until I hit before it shut me down . Don’t know who’s to blame but it sour’s me about playing like no one wants to pay out make it hard to get your money. No problem with any other casino. Rate as of now if possible less then zero. Won’t let me send without pushing a star . B S one star.Balls derpVersion: 1.6.3

Deceitful, even for this industryIf you left the bonus, upon depositing cash, your account will be credited perhaps 2X deposit amount. Very typical for all the apps. The bonus will expire at an unknown time. Your cash balance will reflect the total balance inclusive of the bonus and then without warning the bonus will expire, drawing down the total balance. You can receive “customer support” whereby they relay that all bonuses expire and some obscure way to redeem the bonus (75x the deposit amount). None of thr answers will be bespoke to your situation rather general guidelines..KlevklevyVersion: 1.9.1

Try FanDuel or anything other than this!This app is absolutely dog water if your not using the most up to date iOS which means if you have a older phone guess what you can’t use the app at all. Even better than that when the app does load an starts to work you’ll be kicked out the game. So you call customer service and they tell you it’s pretty much my fault for having a out of date phone and don’t expect any compassion or understanding they are rude. Take you hard earned money elsewhere they are not it!.ActionjerkVersion: 5.2.1

The lagging is unrealI believe one star is too much for them. I started playing and became a vip member. once I became a vip member I started experiencing a lot of game lag, especially after you win I reported it to my vip host Adam. It’s been 2 months now and every other day I get him telling me he will have answers shortly. To anyone wanting to try and gamble I suggest using DraftKings or fanduel or mgm. This casino and its representatives don’t care. I have plenty of screen recordings and pictures of multiple game lags while playing on the app. Terrible experience!.Big MarvHakimVersion: 5.2.0

Steal your moneyDo not download this app, they always steal your money. I was supposed to win and when I wanted to withdraw my money and transfer it to my account it wouldn't let me and I got an error. I spoke to an agent and he told me that I have to wait for the page to work, and I've already waited three days and nothing has happened yet. I contacted them again and they told me that I have to uninstall the app or make another deposit to add another account and see if that works. It is definitely a total rip-off..Diaa_naVersion: 2.10

Biggest scamThis is the biggest scam. It took me two minutes to deposit money. Now I’m trying to withdraw it’s taking for every it keep giving me error I called customer service. They told me I have to wait. 72 hours to try again. and I asked him how come it’s easy to deposit, but it’s impossible to withdraw. They said we’ve been having this issue for a long time. It’s something not to be concerned about, but they didn’t have the energy or time to fix it. I will try to update this after 72h.Stop cheating manVersion: 2.9.1

Will not pay and ignore youI have been trying to get paid for 3 weeks and a half- a every small amount, the customer service is a joke- I have emailed, texted m, called and I get the run around “O someone will call you back” never happens or a supervisor again never happens. I have called a news media outlet and asked the look into this. They don’t respond to emails, and it’s only one number you can call and no one has been able to help in get the same story every time- Please be aware use alternate apps..ISRAEL 12$$Version: 1.5.1

This is online casino is HORRIBLE!!!!!I use many different online casinos. This one is HORRIBLE. The sign on bonus is confusing. It makes it appear that you only have to wager 1x through your deposit match. Apparently if you deposit $40 you have to wager $1200 in order to cash out any money….even your original $40. This is absolutely ridiculous. I cannot recommend enough that you AVOID this site! I use many other online casinos that are so much better. If I could I would give this site 0 stars..Blm475739584Version: 5.1.0

I keep being told I am not in ONT when I am and I even have turned off the VPN buttonI don’t know if this is a new thing like a bug or ??? or a “ME” thing but it keeps stating “Connection Lost” every half second, and when I would ask support they would tell me it’s one of these things and it would be not likely any of the three things considering I know I am in Ontario, I am not on an unsafe network this is my wifi for me myself and I (at least I don’t think I’m at risk but again you never know:)) or it could be that I need to just download the app but I am 190% sure these three things are not an issue for me. Has the developer heard yet if anyone else having this issue and what can be done to fix it? Thank you in advance for reading my review - We will get to that 5⭐️promise!!!.Mandie999Version: 1.0.4

Fraudulent casino DO NOT TRUSTThis is the worst online casino, I am surprised they have not had their license revoked yet. When you try to deposit they will take the money out of your bank and not credit it to your account, when you try to contact customer service they will tell you they didn’t receive the money and that you must wait a week to see if your bank returns it, after you wait a week, your bank will not have returned the money because they were accepted by the casino, then when you contact customer service again they will ask for bank statements and when you provide bank statements showing that the money still hasn’t been returned they will stop replying to you. This exact experience happened to both me and one of my friends. We now have to file a complaint with the regulator as they are fraudulently stealing our deposits.Cesars casino is a scamVersion: 5.2.1

App has serious defectsJust started to use the app. It is Impossible to deposit funds through etransfer. App developers needs to test functionality asap..Vik2929Version: 5.2.0

Worst apps ever!!!!!Useless customer service! they wont let you withdraw your own money!.Bentris02Version: 5.1.0

Nothing worksCan’t even play a single casino game and they stole my deposit..MattySmokes69Version: 2.9.0

They took my moneyThey took my money and locked my winnings and they suspended my account for no reason and i haven’t got my money back form them.Fadis00Version: 2.6.0

They steal your moneyThey withdrew $1600 from my bank account and haven’t given it back. Do not trust this company, they are thieves!!!.Dayna's IphoneVersion: 2.5.0

Garbage appThis app is horrendous. I have $20 sign up bonus they gave and when I try to a play a game, it says error and doesnt even allow me to play a single game. Absolute trash of an app..Antony ChaoVersion: 2.4.0

Do not playDo not play, took my deposit, converted it into a casino fund that cannot be withdrawn until you wager a ridiculous amount. Do not even bother downloading..HbautistaxvvxVersion: 2.4.0

They steal your money.I deposited $100 in the app via e-transfer and the money was taken from my bank account. The money didn’t show in the app so I waited in case the transfer was taking a bit longer. Money never showed up and Caesar’s is saying I never sent the money. Sent them proof of bank receipts via email. A representative emailed me their office number but has yet to return any of my calls or my money..Justinmoore96Version: 2.0.0

Worst casino appWorst casino app, I never write reviews on here but I put 200 in and I’m a low bet person 40 cents ish a bet just trying to play for fun but it is no fun at all no bonuses, maybe a dollar win here put over 90 into one game on low bets. It just took everything within 2 hours never had that with any casino app iv played with. Worst app just a bunch of con artists and so many of the games don’t work..Ahhhhhhhhhh32Version: 2.0.0

Waiting a week for a withdrawalThis is the worst gambling app out there and I’ve played many of the Curacao sites. Requested a withdrawal, they claim it takes an hour, 7 days later I’m still waiting. There’s no way it should take this long for a corporation this big to process a withdrawal. Plenty of better casinos online..JammyBlasterVersion: 1.10.0

Do not waste your money here. Betano & draftkings are far better.Guys please do not waste your money here Their games dont work You will never get anything in opt in and get $5 free 😂😂 (it has $125 wagering requirements after opting in and to be honest you will never ever be able to complete more than 5%) Its just a scam Draftkings and betano doesn’t have such requirements Go for those casinos..Jayant kaswaVersion: 1.8.1

No goodWasn’t able to log in after depositing, customer support was terrible. Worst gambling app I have used. Stay away and use anything else..Hunter7564Version: 1.7.1

Don’t give you tier and reward pointsI would give it a zero if could. I played for over hour an of video poker, some slots and roulette. I only received 6 points. Had similar problems throughout the year for the same reason. Don’t get much of a response from technical support. I am told to phone Caesar’s Rewards. Which I received no help. Over the past year I have calculated I am owed at least 1000 points for rewards and tier. That’s why I stopped playing on this app, but decided to give another chance, to find the same problem. I am diamond plus player and a long time customer with Caesar’s, things were very good before, now everything has from the app to customer service has gone down hill. It might be time for me to go elsewhere..SotiracoVersion: 1.5.0

Do Not Play HereCheaters! Literally stealing/cheating you out of your money. Just saying. This casino manipulates their live games to prevent you from winning. They will change game cards and who knows what else. I have proof of this and iGaming Ontario and AGCO are already looking into it..Nyla HushVersion: 1.5.0

Games do not openI would like to give a better review and continue playing but after giving this a try for 2 weeks it has not improved. You cannot open half the games on the app especially IGT games. They want to load but you continuously get black screens. I have checked all my settings and they are in order. I have no idea why some work and some do not. I have done all the trouble shooting steps and yet they still do not work. It is very unfortunate but if I cannot play some of my favourite games there is no point playing on this app..Cap1334Version: 1.1.1

TerribleFalse advertising on promotions customer service doesn’t help at all waiting 2 weeks for a reply. Every other casino app is better than this. Do not download..Niko2395Version: 1.0.4

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