Topgolf Customer Service

Topgolf Positive Reviews

Fantastic Family FunI became a member of the top golf family in Arizona when I was living in Gilbert. I was born on my grandfather’s birthday and he taught me golf when I was 3. We would go to the Brigham city golf course and he would talk about how he had been the general contractor on many projects in California such as the building of the Mormon temples and he wanted to build a golf club someday soon. I know had he not been in a car accident and then got cancer he would have built top golf clubs. Thank you top golf for having created my grandpa Madsen's dream, I’m going again today with my family and friends..Jack HammersenVersion: 3.67.1

Happy soldierFirst time I’ve visited Top Golf was fresh out of basic training. 4 years into my contract I’ve been inviting more soldiers to play with me and it’s just been a great environment for us to shake off some stress. Their military discount is very helpful but so are the deals available to everyone already. Highly recommend checking out the app for a vip feel and smacking golf balls down range with some friends..SapperFergVersion: 3.70.0

Not bad but could be improved…It’s pretty disappointing that I have to walk in to add my name to a waiting list. I understand there are reservations and walk-in options but even Great Clips let’s me add my name to a walk in list before arrival. With the Top Golf app I can see that there is a 2+ hour wait but I still have to go to the location, ask to be added to the list then find something to do to kill time until my slot is open. Otherwise the app is not bad to use. But a wait list feature would be great. Especially since I cannot call the location to be added to the list as I am informed by the automated phone tree that reservations aren’t taken by phone..LaylaRae3Version: 3.40.2

#1When I wanna have a fantastic time I come to topgolf in Nashville Tennessee it’s the absolute best place to go I never even make it into Nashville I just stop there and come home ‘cause it’s all the fun a person needs great food chicken sandwiches the best I ever had the piña colada‘s are absolutely amazing everything is on Point! I absolutely love love Tobgolf if you’ve never been you have to try it you will not be disappointed!.LeeLeeToweVersion: 3.49.2

Even moreThe Topgolf app is user friendly and convenient. 1. I would like to be able to change a reservation without having to cancel it. If I cancel it I may not be able to get a new reservation. 2, I would like to be able to save my stroke data, perhaps from Top Practise, so I can see my improvements over time in distance and speed..Toogolf fanVersion: 3.41.0

Great Venue for a Team Building EventMy team and I had a Team Building event here recently and everyone had a great time! With 12 people divided into 3 teams at 3 bays, it was the ideal environment for us to come together. Everything was awesome. The tasty food, great drinks, our attentive server Kenny and a bit of good hearted competition made for a perfect day that everyone will remember. We’ll definitely come back soon. Thank you Topgolf!.Benzlover5050Version: 3.68.0

App reviewI have used the Top Golf Add a dozen times in the last month. It is simple and easy to use and takes seconds to book a bay time or jump on the waiting list for a bay. I have never found myself waiting for my bay to be ready at the time they provide. Would recommend highly - no need to make phone calls or go and wait for a bay..UND 1981Version: 3.62.0

Great time!Love the entire experience here! My hubby and I went for date night and had a blast! I will suggest making a reservation if you are wanting to visit though! We were going to go Saturday but the wait list was full and we had to change to Sunday because it was the only day available. Other than that it was very pleasant and sooo much fun!.Love0428!Version: 3.55.3

Game History too hard to navigateGame History should have an option to show you all the games you’ve played regardless of where it was played and what type of game it was. Maybe it’s because I’m 2 hours away from the closest Top Golf, but I’d like all my games to be on the same page. When I travel and there’s a top golf near by I’ll normally try and get a night in but then sometimes I don’t even remember what city it was located in, so now I have to go through the city selection and figure out which games I even played..PointbrinkVersion: 3.17.1

For all ages and skill levelI am a novice golfer and my wife and kids never play. The first game we played my wife beat all of us, even one of our friends who plays frequently. The game options allow for new players to just learn to swing a club. The other modes test a good players abilities to be more accurate. Top golf offers a wide variety of fun choices and everyone we have had with us had a blast..GAMRDADof3Version: 3.14

Good appOverall, a good app, but it could use some design changes. For instance, to have the ability to change your home course under the membership tab, but instead you have to find that option within locations. Also, it would be great to have their restaurant menu on the app to allow you to order food or just view the menu..CommnavrizzoVersion: 3.37.0

Can't make an account on my phoneCould be just because of my older phone (6s), but when I go to make an account I cannot click on the email box because it is behind the last button. When it asks for my first and last name, I then press sign up and it says "please enter email", but I can't even enter one..Kat2429Version: 3.62.0

SouthBay NationTopGolf in El Segundo was one of many great things to move into our neighborhood and bring more than just joy to the coast. Some of my greatest moments in life have come from here and will continue to come from here. Thank you TopGolf for everything you do. Food, entertainment, and service is all great here. You’ll definitely find everything you need..JabreauniVersion: 3.47.3

Better than expected!I wasn't expecting much from a "membership" app, but was pleasantly surprised by great UX and app stability. The app truthfully only needs a few features to be functional, but the team behind it really over-delivered. It's a good mix of features exactly where and when you'd want/expect them. My only ask for now is a bay reservation system specifically for Platinum users.ZGorowskiVersion: 3.65.1

App Redirects for AlbuquerqueThis app works great if you’re making reservations. Unfortunately, if you’re trying to use it to book a reservation for Albuquerque, the app redirects you to a website. Not a big deal until you have to input the same info 3 times and the site is not as user friendly as the app. Why can’t all the locations use the app?.Lyncoln'sMomVersion: 3.36.0

Reservation system a bit hard to navigateOn an open day such as Tuesday, when there are less customers, it’s actually harder on the app to make a reservation. I can’t tell if I need a reservation or if I should just walk in because it’s Tuesday. But I love the half-off deal on Tuesday and that’s really awesome. I hope no one else ever learns about half off Tuesday… it’s very nice and no one is paying me to say this.Man41inColoradoVersion: 3.41.1

The pros and consLove the convenience of the app, the wait list, etc. I do not love that the gift card I purchased in app isn’t saved as a payment method when I make a reservation. It explicitly states you can use a gift card to make reservations, however you have to have the actual card details (which are not saved in app for cards purchased in the app)…very silly indeed..Shicks427Version: 3.62.0

Leaderboard updateI have had this app since the Columbus, Ohio location opened last Fall. At no point since I have used this app have the leaderboards functioned properly. The app keeps accurate records of each game played, but does not properly update the daily/monthly/all time leaderboards. Are their plans to address and fix this issue? Very frustrating..SnapperdapperVersion: 3.14

TopGolf is a great time. App not updating stats.Playing TopGolf is a great deal fun! The App does work pretty well, however if you are looking to review your stats, the system is not working for this. I went on Tuesday Sept. 3rd and as of the 6th, my game stats do not show up for the 3rd. My scores show up on the daily high score listing, so the system know I played, but my app does not. Not the end of the world, but would be nice to see how I am improving or not..Pho3nixH@wkVersion: 3.20.0

Waiting list queue is awesome!Absolutely love the waiting list queue on the app. The app is so easy to use. Once I park they text me my bay number and I just go straight to the bay. So easy to use, very efficient. Everyone should do things this way!!! The only thing I might add is to be able to order foods on the app..Hhr see hiivdrVersion: 3.47.3

Great placeI live in the near. It is very convenient. They have taken into account all the pandemic dictated precautions, the main activity is so healthy, the food is great, my son loves the place. We were served by two excellent people: Zero and Bailey. I do recommend this place to all our community with a great level of enthusiasm!!!.(:/-1245Version: 3.47.2

Great app, but …I love TopGolf and I love the app. However, at the Holtsville venue we played Virual Courses and Angry Birds. These games have not been added to the Game History game list yet. So, my brothers (first visit) saw none of this promised info after installing the app. If they can be added to the list for the Las Vegas list,I hope they can soon be added to the Holtsville list. We are the first venue in New York State. We couldn’t wait. You must go. Five star venue. Three star app..Hoption32Version: 3.42.0

Quit working at end of MarchThe app no longer displays a full month of dates for making a reservation. The bottom week of the month is cut off. I can make reservations other weeks, but not the last week of the month. I’m using the iOS version. Extremely frustrating. Tech support was no help..Hawkeye NerdVersion: 3.56.0

R BellAs a feature for the in game I’d have a way to hail the hostess to help even more. I think it’s great for looking at your history on the game. My wife also mentioned having push notifications for when a cancelation has happened and you have looked at open times for reservations..MCSO 6Version: 3.30.0

Saturday night in cold Canton MaOur group had a great time golfing. Next time I would not go early. The bar is freezing and uninviting. Very bright and not cozy at all! We ordered hot chocolate b/c it was so cold out and it arrived cold. The golf was fun but not warm enough, we were all cold. Heaters are not strong enough and there needs to be heat in your feet. The food was ok but small portions for what you have to pay. Overall a great concept and cool experience!.Wells4444Version: 3.67.1

Great winter practiceI make a 75 mile trip once a week to play! Booking online is great, I do wish online booking would allow more leeway for those who live >75 miles away, (10:00 access) But a great time no matter what! & worth the trip!.ArniesitouchVersion: 3.70.0

Billing need to be enhancedApp is great for booking a bay or joining the wait list. I did purchase gift card and loaded the money into my account using the app. But this week, I could not see that money. Also, i would like to see my purchases in the app. Right now, i can only see the balance. Being on 3.xx, we expect a mature app. Guess Topgolf need to get good development team in place..Holoooograpiccc123Version: 3.62.0

Tons of FunLiving up north can mean a long winter with no golf. One of my golfing buddies and I just substituted a trip to Top Golf for our weekly round of golf, and it is great. The games are great, helping us think about and work on various parts of our game. And who doesn’t love a little competition?!? My only negatives about TG are it is a little pricey, and the scoring has a glitch once in a while..Sweet CaseyVersion: 3.23.0

RESERVATIONS FROM HOMEFinally you can make reservations conveniently from home with this app unlike their website where you have to make them days in advance. I love this app if you’ve ever been to topgolf or are planning to go this is the app to download 100%..KilluatheamazingVersion: 3.47.3

Okay, but not greatI am using my phone and many of the links or areas to click are overlayed. For ex. I was trying to set up a membership account and it asks for my name, and email but the email button is overlayed by the create membership button and it needs an email to create so I can’t get an account and organize with my friends 😧.Power of HatredVersion: 3.51.2

AmazingThe boise location is amazing and the food is even better I totally recommend it especially for a fun night for something to do I recommend doing the 2 hours and also be nice to the staff and they will respect u so much.Bill joe :)Version: 3.63.2

Ok for basic infoI think some improvements can be done so that this app will be more useful. One example would be, being able to load gift cards into your account on the app..KgrobbVersion: 3.39.3

Easy to set up group and enjoySo easy to reserve, check in the day of, set up players and hit away. The service and staff are great and helpful and we always have an awesome time. Great way to spend time with friends and family..Walt, JrVersion: 3.42.0

K JacksonSecurity, a joke ……….. 6 minutes after 11: 00 pm on Thursday. Isiah if that’s his name , was so disrespectful to paying customers who spend a decent amount of money who just payed their bill and was leaving . Please contact me management because I’m a Service Manager myself and you don’t want employees representing you like that. Respectfully Mr. Jackson. As far as everything else , top notch!!!!.!!!!!33Version: 3.70.0

2 BaysI love that I can now book two bays side by side in the app! It makes scheduling work events SO much easier! The app is very user friendly, everything you need is boop! right at the front once you open it..TreeTropVersion: 3.64.0

Great app for saving $$$I love this app for ease of making bay reservations (we have to drive at least an hour to our nearest Top Golf so we always like to have one) as well as for finding out about great deals and promotions. Since we are TopGolf addicts, the promotions really add up for us!.Susie1473Version: 3.35.0

Better wait infoHi I would just like to request that you have better weight line information at El Segundo you don’t have a waitlist available but if you had information on how long the wait is at any point in time it would be very helpful.RaneyfaithersVersion: 3.49.2

Best Top Golf in USI host a lot of business events here with professional athletes and other clients and most importantly, family. Chris, one of the managers, always remembers me and takes great care of us and our guests! Make it memorable and be remembered for the great fun and food and brews🤗.Was a birdVersion: 3.51.0

R.N. GilbertFantastic Company with superior employees that obviously have received great training. Love the Marana AZ venue, one employee stands out above & beyond “Chrissy”, she could be placed in any position the company has & she would excel. Great fun & food, the service is simply outstanding, we are always amazed @ how we are welcomed at the front entrance, truly refreshing to be made to feel special and welcomed, please thank your incredible staff at Marana AZ. An additional shout out to Elio, with Elio & Chrissy on staff you have a couple of rock stars! All the Best! Gary Gilbert R.N. RET. NMCSD USCG Merchant Marine Captain.Magique CaptainVersion: 3.39.2

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Topgolf Negative Reviews

Didn’t allow me to book reservationsWhen I attempted to make reservations hi went through all the prompts and it appeared as if it would allow me to book. And even take me to the payment screen which also appeared to work. However ultimately I did not book the reservation and gave me an error. booking reservations is the primary reason for having an app so if it doesn’t work it’s completely useless. I was finally able to book the reservation by using a PC and going to the website. Of course I had to book a half hour later as my timeslot was already filled In summary, the app is useless for anything other than cursory information about TopGolf.CCApps RevVersion: 3.50.0

Listen to CustomersThe leaderboards on the app have not been working correctly up for over SIX MONTHS now. Most locations show the same names on the leaderboards. I (along with many others) have reached out to technical support. On October 24, 2018, Kathleen S. (Guest Care Team) responded that the Technology Team was working to get info in the online accounts and app accounts to sync...then the problem would be fixed. Well, four months later and EVERYONE is still waiting. What is going on with your IT department that it can’t fix this issue...makes me wonder if you have deeper problems in that area of your business?!?!? If you care about your customers, you will address this soon. Stop ignoring your customers!.AjdkdiwkskksoxlVersion: 3.14

Great game, terrible appAs new concepts go, I have been enamored with Topgolf. It’s easy to get into, the concourse is beautiful, and the staff are so attentive and friendly. This app is terrible though. Despite having an account with my same phone number and email, my played games and pre-made reservations do not show up in my app account. At this iteration, the app is useless and you should just do everything through the Topgolf website because the app is superfluous. Only given two stars because you can make a reservation through it, which belies its otherwise minimal usefulness..Wew1288Version: 3.29.1

This app cost me $120 😭The app fooled me into thinking that my total fee would be $0 when I booked my bay (I have a new Platinum Elite membership). After a long drive for myself and 4 friends we found out that we had been mislead and arrived with no warning that we were going to play “outside Platinum Elite hours”. Hours which I was never clearly told about - all I saw was the promised $0 fee in the app. Then management proceeded to tell me “too bad, you don’t have to stay”. Not wanting to waste the night for my 4 friends I paid the huge $120 fee. Now we know how much Top Golf cares about us - not at all..T WhittVersion: 3.67.1

Can’t modify “My Topgolf” location???Seems like a decent app, but there is no ability to change your “My Topgolf” location once you set it during the membership registration process. Contacted support and they said it can’t be changed. I only selected the location I did because it would not let me select the Minneapolis location that was yet to open in two days...assuming the app would let me change my location after I registered. Seems like this would be an easy fix and not sure why it is not available in the first place..KheetVersion: 3.9.3

Misleading, remote waitlist not a guaranteeWas going to book reservation, but when I learned you could just join the waitlist on the app I was thrilled (as reservations cost extra). However, I was quite disappointed on the day I went to join the waitlist, it said the waitlist was full for remote customers, and if wanting to be put on the waitlist you had to go in person. No where on the Topgolf website or their FAQ does it warn you that the remote waitlist can max out and you won’t be able to join, even if it’s 11am..GfguhggjbVersion: 3.54.0

Fix your wait time systemTopgolf, please fix your system for “waiting time” estimates in the app. If it says 30 min wait on the app, while being told 90 mins when you walk through the door, then your customers feel bamboozled. The lady at check-in seemed shocked that we didn’t want to wait an hour and a half for a bay to open. Who in the world wants to wait 90 minutes to hit balls at a driving range? Figure it out, because right now you’re losing customers..JimiPurseVersion: 3.41.1

“Response parsing failed”My title is just one of many error messages you’ll get while using the app. It’s not integrated with keychain, so it will not save your password - poor programming. Their website isn’t much better, as when I went to make a reservation there, on 3 attempts each time it said that the time slot is no longer available. When I called for help, I only got a automated system telling me to go online to make reservations. Are you kidding me? As fry from Futurama would say, “shut up and take my money!!”.Griffin RadcliffeVersion: 3.15

Be more explicit about total reservation charges…The reservation does not show minimum Food & Beverage charge, so I was really confused at first why the total reservation charge came out different than what I anticipated it to be! I mean I don’t understand why they would even charge minimum food and beverage for what reason, but nonetheless at least show what you are charging! This is really annoying and must be fixed! Don’t be shady! Be explicit!.Worst RPG Game everVersion: 3.65.1

AWEFUL: MYRTLE BEACH locationI recognize now that I’m spoiled. TopGolf opened in Knoxville mid-August. I joined the Platinum Club and have enjoyed the ball tracing with stats including curve data. Visiting Pawleys Island, SC in September and reserving a bay for 2 hours with other golfers, we were caught off guard when we discovered there is not only NO display at the golf mat there is also NO ball tracer! After only a few shots we canceled our 2nd hour and was happy to get away..TomGJ3Version: 3.50.1

Mediocre AppSeems like they didn’t address any of the issues people complained about with this new update. One thing I would like to see is better filters for my game history. I think there should be an option to see all games and all locations on one screen. Then give us the option to filter by location, game, date, etc. And allow us to sort by score, date, etc..Mike342018Version: 3.13.2

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