TopGolf USA, Inc.Topgolf Customer Service
The Topgolf App is the best way to get into the game!
PLAN YOUR VISIT
• Reserve bays in advance
• Edit your reservation
• View real-time wait times
• Explore discount offers and seasonal promotions
• Join the waitlist remotely and skip the line
• Load gameplay credit for faster check-in
IN-BAY FEATURES
• Order food and drinks straight to your bay‡
• Pay your check right from your phone‡
• Access our fun augmented reality feature
• Capture memories with social filters
• Sign in players
• Browse the full menu
• Control your bay’s TV
YOUR MEMBERSHIP
• Track game history and player stats
• Stay up to date on events, news, and venue happenings
• Access perks with a Topgolf PlayMore or Platinum membership
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Topgolf believes in the unlimited power of play. Whether you’re connecting with friends, leveling up your swing, or just chasing a good time, the app gives you convenient features and great offers to make every visit even better.
‡ Not all features are available at every venue—but the fun is! Come play around!
Topgolf App Comments & Reviews
Topgolf Positive Reviews
Top golf in montebello 🌟🌟🌟🌟🌟Had such a amazing time at Topgolf Montebello! This place truly has something for everyone. Whether you're a golf pro or someone like me just hoping the ball actually goes forward, it's a blast. The vibe is awesome great music, a big bar with a huge TV, and even games to keep the kids entertained. The bays were comfortable, everything was super clean, and the shot-tracking technology makes the games even more exciting (and lets you pretend you're better than you actually are). The staff was friendly and helpful, and the food was really good too. They also have a full bar for the adults I don't drink, but it definitely looked like everyone else was enjoying it! It's the perfect spot for date nights, birthdays, family outings, or even big group events and celebrations. Honestly, it's one of those places where everyone leaves smiling. Shoutout to the team at Topgolf Montebello for creating such a fun atmosphere and making it a great experience for everyone. we'll definitely be back! Thank you and God bless top golf in montebello and the staff and servers, managers for being friendly and plus the cooks for making it possible for us !.Version: 4.5.0
Great service and great communicationI booked a reservation online for play yesterday. Immediate greeting at the front desk. So kind and helpful, as was the reservation help via phone. Kristina was the MOD and was quick to say hi and April, our server was quick to greet, offer water and grab my quick drink order. It was bloody hot outside and the heat was too much to continue our two hour reservation. We went inside and sat at the bar with Kieran to finish out tacos and grab a couple of drinks. Kristina came by to check on us and chat for a bit. She’s too notch. Kieran was incredibly accommodating, especially since we ordered food with April and ate at the bar. April came by several times to chat and make sure we were alright. If we could, I would have stayed all day to chat with the crew. It was a 110% great experience. Cheers to a great team! Sincerely, Lauren.Version: 3.79.0
Not bad but could be improved…It’s pretty disappointing that I have to walk in to add my name to a waiting list. I understand there are reservations and walk-in options but even Great Clips let’s me add my name to a walk in list before arrival. With the Top Golf app I can see that there is a 2+ hour wait but I still have to go to the location, ask to be added to the list then find something to do to kill time until my slot is open. Otherwise the app is not bad to use. But a wait list feature would be great. Especially since I cannot call the location to be added to the list as I am informed by the automated phone tree that reservations aren’t taken by phone..Version: 3.40.2
Gold StandardThe management at Waco Top Golf is exemplary. There is not a single employee there that doesn’t acknowledge customers with a greeting and a smile. The culture makes you feel like you are in your best friend’s back yard for a barbecue. And on top of that, it’s a great facility to hone your golfing skills, or to just have fun with friends. Food and drinks are excellent and everything is reasonably priced. Top Golf raises the bar for customer service..Version: 3.88.0
Happy soldierFirst time I’ve visited Top Golf was fresh out of basic training. 4 years into my contract I’ve been inviting more soldiers to play with me and it’s just been a great environment for us to shake off some stress. Their military discount is very helpful but so are the deals available to everyone already. Highly recommend checking out the app for a vip feel and smacking golf balls down range with some friends..Version: 3.70.0
#1When I wanna have a fantastic time I come to topgolf in Nashville Tennessee it’s the absolute best place to go I never even make it into Nashville I just stop there and come home ‘cause it’s all the fun a person needs great food chicken sandwiches the best I ever had the piña colada‘s are absolutely amazing everything is on Point! I absolutely love love Tobgolf if you’ve never been you have to try it you will not be disappointed!.Version: 3.49.2
Even moreThe Topgolf app is user friendly and convenient. 1. I would like to be able to change a reservation without having to cancel it. If I cancel it I may not be able to get a new reservation. 2, I would like to be able to save my stroke data, perhaps from Top Practise, so I can see my improvements over time in distance and speed..Version: 3.41.0
Game History too hard to navigateGame History should have an option to show you all the games you’ve played regardless of where it was played and what type of game it was. Maybe it’s because I’m 2 hours away from the closest Top Golf, but I’d like all my games to be on the same page. When I travel and there’s a top golf near by I’ll normally try and get a night in but then sometimes I don’t even remember what city it was located in, so now I have to go through the city selection and figure out which games I even played..Version: 3.17.1
Great Venue for a Team Building EventMy team and I had a Team Building event here recently and everyone had a great time! With 12 people divided into 3 teams at 3 bays, it was the ideal environment for us to come together. Everything was awesome. The tasty food, great drinks, our attentive server Kenny and a bit of good hearted competition made for a perfect day that everyone will remember. We’ll definitely come back soon. Thank you Topgolf!.Version: 3.68.0
App reviewI have used the Top Golf Add a dozen times in the last month. It is simple and easy to use and takes seconds to book a bay time or jump on the waiting list for a bay. I have never found myself waiting for my bay to be ready at the time they provide. Would recommend highly - no need to make phone calls or go and wait for a bay..Version: 3.62.0
For all ages and skill levelI am a novice golfer and my wife and kids never play. The first game we played my wife beat all of us, even one of our friends who plays frequently. The game options allow for new players to just learn to swing a club. The other modes test a good players abilities to be more accurate. Top golf offers a wide variety of fun choices and everyone we have had with us had a blast..Version: 3.14
Good appOverall, a good app, but it could use some design changes. For instance, to have the ability to change your home course under the membership tab, but instead you have to find that option within locations. Also, it would be great to have their restaurant menu on the app to allow you to order food or just view the menu..Version: 3.37.0
Can't make an account on my phoneCould be just because of my older phone (6s), but when I go to make an account I cannot click on the email box because it is behind the last button. When it asks for my first and last name, I then press sign up and it says "please enter email", but I can't even enter one..Version: 3.62.0
K JacksonSecurity, a joke ……….. 6 minutes after 11: 00 pm on Thursday. Isiah if that’s his name , was so disrespectful to paying customers who spend a decent amount of money who just payed their bill and was leaving . Please contact me management because I’m a Service Manager myself and you don’t want employees representing you like that. Respectfully Mr. Jackson. As far as everything else , top notch!!!!.Version: 3.70.0
SouthBay NationTopGolf in El Segundo was one of many great things to move into our neighborhood and bring more than just joy to the coast. Some of my greatest moments in life have come from here and will continue to come from here. Thank you TopGolf for everything you do. Food, entertainment, and service is all great here. You’ll definitely find everything you need..Version: 3.47.3
Better than expected!I wasn't expecting much from a "membership" app, but was pleasantly surprised by great UX and app stability. The app truthfully only needs a few features to be functional, but the team behind it really over-delivered. It's a good mix of features exactly where and when you'd want/expect them. My only ask for now is a bay reservation system specifically for Platinum users.Version: 3.65.1
App Redirects for AlbuquerqueThis app works great if you’re making reservations. Unfortunately, if you’re trying to use it to book a reservation for Albuquerque, the app redirects you to a website. Not a big deal until you have to input the same info 3 times and the site is not as user friendly as the app. Why can’t all the locations use the app?.Version: 3.36.0
Reservation system a bit hard to navigateOn an open day such as Tuesday, when there are less customers, it’s actually harder on the app to make a reservation. I can’t tell if I need a reservation or if I should just walk in because it’s Tuesday. But I love the half-off deal on Tuesday and that’s really awesome. I hope no one else ever learns about half off Tuesday… it’s very nice and no one is paying me to say this.Version: 3.41.1
Amazing appThe Topgolf app is a convenient way of reserving a bay, controlling the TV channels, and an awesome way of getting pretty cool deals and coupons for your next visit. Everything is so convenient and easily accessible. Booking reservations for my friend group and the ease of skipping the waitlist from miles away makes planning my Topgolf trip such a simple task..Version: 3.73.1
The pros and consLove the convenience of the app, the wait list, etc. I do not love that the gift card I purchased in app isn’t saved as a payment method when I make a reservation. It explicitly states you can use a gift card to make reservations, however you have to have the actual card details (which are not saved in app for cards purchased in the app)…very silly indeed..Version: 3.62.0
Leaderboard updateI have had this app since the Columbus, Ohio location opened last Fall. At no point since I have used this app have the leaderboards functioned properly. The app keeps accurate records of each game played, but does not properly update the daily/monthly/all time leaderboards. Are their plans to address and fix this issue? Very frustrating..Version: 3.14
Good fun!I really enjoy Top Golf for friends and family outings. With some members of my party wanting to learn more about the golf swing I tried to make reservations for group lessons either in the evenings or weekends. It seems this is not possible. That’s too bad, because I’m going to find a place to take lessons and practice and I guess it won’t be Top Golf. That will probably save me some money!.Version: 3.95.0
TopGolf is a great time. App not updating stats.Playing TopGolf is a great deal fun! The App does work pretty well, however if you are looking to review your stats, the system is not working for this. I went on Tuesday Sept. 3rd and as of the 6th, my game stats do not show up for the 3rd. My scores show up on the daily high score listing, so the system know I played, but my app does not. Not the end of the world, but would be nice to see how I am improving or not..Version: 3.20.0
Waiting list queue is awesome!Absolutely love the waiting list queue on the app. The app is so easy to use. Once I park they text me my bay number and I just go straight to the bay. So easy to use, very efficient. Everyone should do things this way!!! The only thing I might add is to be able to order foods on the app..Version: 3.47.3
Great app and useful features. Works well!I wish i had used the app sooner. You can see all your previous stats on the app. You can check-in/get in line before you arrive at Top Golf. And it always has some good deals or offers you won’t find in person..Version: 3.74.0
Great app, but …I love TopGolf and I love the app. However, at the Holtsville venue we played Virual Courses and Angry Birds. These games have not been added to the Game History game list yet. So, my brothers (first visit) saw none of this promised info after installing the app. If they can be added to the list for the Las Vegas list,I hope they can soon be added to the Holtsville list. We are the first venue in New York State. We couldn’t wait. You must go. Five star venue. Three star app..Version: 3.42.0
Quit working at end of MarchThe app no longer displays a full month of dates for making a reservation. The bottom week of the month is cut off. I can make reservations other weeks, but not the last week of the month. I’m using the iOS version. Extremely frustrating. Tech support was no help..Version: 3.56.0
Great placeI live in the near. It is very convenient. They have taken into account all the pandemic dictated precautions, the main activity is so healthy, the food is great, my son loves the place. We were served by two excellent people: Zero and Bailey. I do recommend this place to all our community with a great level of enthusiasm!!!.Version: 3.47.2
AwesomeLove this place can’t compete with anything is pricy but worth I take my kids at least twice a year and I took one of my coworker and she loves it the view the atmosphere the food is calm and no one act dumb just go there and have a good time, my plan is to try to visit every top golf in US.Version: 3.83.2
A Day OutWe went to see what all the hype was about. Matt greeted us with a smile and the rest of the day was great. Played some golf. Ate some food. Met more great staff. Everyone was helpful and polite. Aspen was the best in guiding us our first time there. As seniors we don’t always try new things. But We will go again..Version: 3.77.5
R BellAs a feature for the in game I’d have a way to hail the hostess to help even more. I think it’s great for looking at your history on the game. My wife also mentioned having push notifications for when a cancelation has happened and you have looked at open times for reservations..Version: 3.30.0
Fun Fun FunWhere do I start. The food is Sooooo Good!! Good vibe. The 3rd and 2nd floor Bays are so much fun. The only thing is, the bays are very expensive. When it’s just my husband and I, we pay at least $250+ every time. Need better music. Music is trash. Oh, and I don’t know how too play, lol and still love it. The only reason they got 4 stars was the music and the price..Version: 3.75.1
Saturday night in cold Canton MaOur group had a great time golfing. Next time I would not go early. The bar is freezing and uninviting. Very bright and not cozy at all! We ordered hot chocolate b/c it was so cold out and it arrived cold. The golf was fun but not warm enough, we were all cold. Heaters are not strong enough and there needs to be heat in your feet. The food was ok but small portions for what you have to pay. Overall a great concept and cool experience!.Version: 3.67.1
RESERVATIONS FROM HOMEFinally you can make reservations conveniently from home with this app unlike their website where you have to make them days in advance. I love this app if you’ve ever been to topgolf or are planning to go this is the app to download 100%..Version: 3.47.3
Billing need to be enhancedApp is great for booking a bay or joining the wait list. I did purchase gift card and loaded the money into my account using the app. But this week, I could not see that money. Also, i would like to see my purchases in the app. Right now, i can only see the balance. Being on 3.xx, we expect a mature app. Guess Topgolf need to get good development team in place..Version: 3.62.0
Tons of FunLiving up north can mean a long winter with no golf. One of my golfing buddies and I just substituted a trip to Top Golf for our weekly round of golf, and it is great. The games are great, helping us think about and work on various parts of our game. And who doesn’t love a little competition?!? My only negatives about TG are it is a little pricey, and the scoring has a glitch once in a while..Version: 3.23.0
Okay, but not greatI am using my phone and many of the links or areas to click are overlayed. For ex. I was trying to set up a membership account and it asks for my name, and email but the email button is overlayed by the create membership button and it needs an email to create so I can’t get an account and organize with my friends 😧.Version: 3.51.2
Mother’s Day chaosBooked in advance. Had to wait in a long line as a bay wasn’t text to us. Put us five minutes behind. Couldn’t get second or third level. Tv wasn’t working. They finally came to fix it and it was so dirty and scratched up we couldn’t see how many balls we had left to play. Not efficient game at all. Very disappointing for Mother’s Day..Version: 4.7.1
Ok for basic infoI think some improvements can be done so that this app will be more useful. One example would be, being able to load gift cards into your account on the app..Version: 3.39.3
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