FIFA World Cup 2026™ Customer Service

FIFA World Cup 2026™ Positive Reviews

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FIFA World Cup 2026™ Negative Reviews

Slow and clutteredApp is difficult to navigate and slow. The most important thing is the schedule and results and you have to scroll and click multiple times to get back to it each time. Also, I want to customize the fixture list to see multiple favorite teams, but it won’t let me do that. Just stupid..DesignGoddessVersion: 3.1.2

Seriously?One of the worst apps I’ve ever used. Very hard to navigate. Select your ”Team” but then you can’t click through directly to information about them. Database errors CONSTANTLY so when you finally find the section you want the information won’t load. UGH… is this really the ”official” app? Considering ticket prices to games I would have expected a better effort. I can probably build myself a better app in Claude in 5 minutes..Qwertyuiopasdf hjklzxcvbnmVersion: 3.1.2

NopeHad it for five minutes then deleted it. Teams are missing (where’s Germany’s games?) and having to create an account was more work than necessary. Just tell me when the games are and where I can watch them. That’s all I want..Phq24spcaVersion: 3.1.2

Virtual trashYou’d think with all the money they squeeze out of the people and nations on this planet, FIFA would at least be able to make a functional app. But no. Not even a little. Doesn’t load half the time, teams page does NOT lead you to a list of teams, many players lack pictures and they all lack profiles, and overall the app is buggy, slow, and poorly designed from a UI standpoint..DisrhigardVersion: 3.1.2

Not made for fans, but made for corporationsThis app is all about trying to sell you things and not about helping you do things a fan wants. It crashes all the time, the UI and navigation makes no sense, and it full of ads for hotels, online stores, and almost no information about the teams, games, or other things you would actually want. Embarrassing cash grab..ClonnbergVersion: 3.1.2

How can one app make it so difficult to log inAn apple login isn’t good enough for them, they force you to give them a second email which defeats the purpose of the apple login. Then you have to verify the second email, which you didn’t want to give in the first place, except the verification takes an hour to even show up. Not worth my time!.TheOnlyNoniVersion: 3.1.2

Can’t even create an accountI tried creating an account with my Apple login. The app crashed. I tried again, entering my details manually, got to the end and it said ‘oops - sorry; try again’ and went right back to the start. You would think, with all the millions FIFA makes, they could manage to build an app that works. Deleted..Alchemist2431Version: 3.1.2

Who designed this app?This has got to be one of the worst apps ever , signing up it kept constantly crashing, or wouldn’t let me go past a certain point with no explanation, even a simple thing like looking up group matches doesn’t work. You think with the billions in bribes that fifa takes they would hire and make an app that atleast works..RustyshackleforVersion: 3.1.2

Par for the courseLike all things associated with FIFA in the World Cup this is a hot mess. The app asks for information such as your phone number but yet does not include your tickets. That is a completely separate app. It is a data grab that has zero usable information. As a lifelong soccer fan FIFA may change my mind and I have to find a new sport cause this is just another scam..MunjewelVersion: 3.1.2

It’s junk even it looks greatI can’t believe FIFA spent so much money on everything, but they are completely failed on this app. It looks so fancy, but nothing works. It couldn’t filter anything, I can’t find a place to look all the match schedules. It took me 3 mins to find out U.S. first game. It’s easier to just google it..CM3115Version: 3.1.2

Poor experienceRewards section doesn’t allow to scroll down to see content. Log in is an endless circle of credentials. Would have been better to just focus on the schedule, table and rosters. Bit off more than they can chew and it shows..JBarcroftLVersion: 3.1.2

Poorly executed appPlagued by login issues, password reset errors and a long and winding introduction to the app. Full match schedule seems non-existent and trying to add teams to follow leads to a blank page with a confirm button. Feeling let down by FIFA again..Philly HillbillyVersion: 3.1.2

TerribleThe app may be ok, unless you want to use it for anything useful, like looking at match schedules, standings, games times, etc. Seems like FIFA app would be the place to go if you simply wanted to follow the tournament and see what is coming up. Unfortunately, it is useless for that. Just Google it instead..Frustrated Cyclist 2Version: 3.1.2

Doesn’t log me inIt would be nice if this app actually worked. Spent 20 minutes trying to signup. It requires a lot of info just to get info about matches. Still can not login..ChiefstingyVersion: 3.1.2

I cant finish creating my accountIts glitching and its not letting me click the next button to finish creating my account. When I try to go back it says all your progress will be lost. The app just functions poorly and I do not recommend it..EthabankVersion: 3.1.2

Just want to see the scheduleThe app seems to be made for people attending the games. Travel plans, based on your nearest city, etc. I just want to see a broadcast schedule, not sure why one isn’t included. Billions more people will watch on TV than attend in person..R0pemanVersion: 3.1.2

No CalendarThis would be the most basic option! Just put a tab that says “calendar” and shows you the matches for dates. You need to click different locations to find any info on groups!.NewatinstaVersion: 3.1.2

Scrolling issues, it's early on...Tough to explore the entire app hard to scroll down to the bottom of certain links within the app. I hope they fix this before the tournament is over.....Ck02421Version: 3.1.2

Gimmick designed to take your personal information. Useless if you don’t create an account.Gimmick designed to take your personal information. Useless if you don’t create an account. What ever happened to honest provision of information?.Reed hoopVersion: 3.1.2

Update not much betterThe update did not help with the ui issues much at all.Merlin's DragonVersion: 3.1.2

Cannot Create AccountTo create an account you must give your email address. Unfortunately that field is locked and doesn’t allow typing, so you can’t proceed. I am using Apple Authentication if that helps someone debug..IMordorVersion: 3.1.2

Impossible to log inI cannot log in to my existing account or allow me to complete a new sign up. It takes you all the way to the last step and then nothing happens..GilraEniVersion: 3.1.2

How?You had so much time to make a functional app and this is what you came up with. It doesn’t even adjust to your time zone. That is such a simple thing so I’m sure the rest has to be worse.SilvieMadraVersion: 3.1.2

Bizarre appConfusing user interface, various links to external sites, way too much going on with no logical organization. FIFA is stealing a bunch of people’s money and is apparently spending nickels and dimes on their app development. Absolutely horrible.Stan the Man 16Version: 3.1.2

Do you check the app before you release?Your organization’s corruption culture permeates every department. The IT team should be dismissed immediately. This is one of the worst apps for a multi-billion-dollar global organization..Plu_tomVersion: 3.1.2

AwfulAn absolute waste of a maze that lacks any crucial or pertinent information to be found with ease. For example, try and find a schedule with day & time of games being played at Philadelphia? Good luck!.Mores CreekVersion: 3.1.2

LackingThe opening page is all about tickets, pricing, transportation, and bag policies at venues. How about having the main page have the groups, schedule, rankings, etc? Terrible.The crappiest movie everVersion: 3.1.2

The last app was betterI miss many of the old apps features from the last World Cup. Why can I only follow one team as my favorite? It’s free but don’t waste your time..LothiliusVersion: 3.1.2

Great idea, but…We know that each World Cup kinda sneaks up on ya from outta nowhere, but do you guys need ANOTHER four (+/-) years to get the whole «Login/Registration» thing working?.ILooshkaBunnyVersion: 3.1.2

Essentially unusableApp makes no sense, and why do I need to create a login account? I’m literally just trying to see all the match times in one place.TyijyVersion: 3.1.2

Do not downloadThis app is horrible, it just shows that they only care about money and not the fans. Save your time and money..MarigachimbaVersion: 3.1.2

Calendar??All I wanted was to be able to check the full calendar and it’s incredible I can’t see it, all I see is today’s and tomorrow’s match.LAWAR_7700Version: 3.1.2

UselessUseless. It’s impossible to set up an account. The calendar of matches is incomplete. Easier to access ads than match info.TruegothcoreVersion: 3.1.2

BadNot even showing all the matches when you are under the All Cities option. Broke app..LKS79Version: 3.1.2

How. It’s the World CupIn a day and age of AI a company the size of FIFA and an event the scale of the World Cup should not have this bad of an App. I really hate it but I’ll just be going back to other apps to keep up with the Cup..Chose12341Version: 3.1.2

InutileOnly to sell tickets etc… nothing about setting a favorite unless you sign up… Infantino’s maffia… and a lot of functions don’t work….Rugby4ever99Version: 3.1.2

Horrible login issuesWorld Cup starts in three hours and you still can’t even login.CorovrexVersion: 3.1.2

Worst app everThis app is terrible. Makes you sign up so many times. Some features are not working..OuiweweVersion: 3.1.2

How was this app approvedWC in 3 days and this app has way too many bugs, lags and freezings!.MA9HVersion: 3.1.1

BrutalApp constantly freezes, it refreshes when u swipe off so it’s impossible to do ur fantasy team and check stats on a separate app.FhondetgckoVersion: 3.1.2

Bad app for a big orgThe app is slow, crashes, and lacks a lot of features one would expect from an app brought to us by FIFA for the World Cup. Not worth the iCloud storage. Go use your regular sports broadcaster apps..McBallahVersion: 3.1.2

HorribleWhat is this? I don’t ever write reviews but I had to say something. This is a horrible app. This must be broken right? Because an app made for the biggest sporting event in the world can’t possibly be this bad..AgejabiyoVersion: 3.1.2

Got worse by a lot.Tech continued to advance for the last 4 years, but this App is worse than it was during the last World Cup. Feels like corruption..00-jesterkingVersion: 3.1.2

Une catastrophe, j’aurais honte d’avoir mis ça ligneL’app est horrible à utiliser, super lente, la pire qu’ils aient faite ! Les traductions sont incomplètes. Avec le pognon qu’ils génèrent, c’est une honte! Ensuite ça semble extrêmement orienté pour les quelques personnes qui se rendront dans les stades.Guyom84Version: 3.1.2

UnusableMost app functions are not usable. Cannot pick favorite teams. Too much advertising..ScrubusVersion: 3.1.2

Rubbish just like FIFAJust like FIFA’s organization of this World Cup..Chocodan71Version: 3.1.2

Don’t downloadUnfinished ai-slop that doesn’t work.Alexinator360Version: 3.1.2

Favorite teamCan’t add favorite team, none showing…...Bert695Version: 3.1.2

Garbage app fitting for a garbage organizationInstead of paying an app developer I think Infantino bought a new yacht.Csaba.neVersion: 3.1.2

TerribleWon’t retain my favourite team selection; can’t find the full schedule; freezing up and won’t scroll; requests way too much private info including my mobile number.EdAbbeyVersion: 3.1.2

Bugs lifeFilter on dates for games don’t work. App doesn’t memorize selections..Dave36288Version: 3.1.2

A lot of bugsGuys, even swipe doesn’t work in your app.MaksSamaraVersion: 3.1.2

A dudOpening day of World Cup and can’t even validate my account because it says the 4-digit code THEY provide is incorrect..Sportsbarbie12Version: 3.1.2

Not workingThe app says to get the full experience add your mobile but it’s not accepting the number..Sofia VanWestVersion: 2.6.0

Where is the schedule????Of all things not to include, the schedule of the tournament!.Mda07449Version: 3.1.1

Absolute GarbageWould it be so hard to add the games schedule or calendar? Useless app..Pike005Version: 3.1.0

UselessAll the comments are absolutely right. Don’t waste your time.Anthony2070Version: 3.1.1

Piece of trashCrashes with the second tap after downloading, zero intuitive, mostly oriented to sell tickets instead of following the tournament. Don’t waste your time..Montoyahans!!Version: 3.1.1

Utter garbageThis app is a disgrace and looks like it was vibe coded in a day.FTUKVersion: 3.1.1

Logs out and crashesI’ve been trying to for 20 minutes. It logs out unexpectedly and then it crashes. Over and over again. Completely unusable..SrbrombyVersion: 3.1.1

TerribleRight on brand with FIFA. Makes a ton of money. Takes over everything. Can’t even build a basic app. Can’t even read or scroll on most sections. Pathetic really..PimpvacheVersion: 3.1.1

It’s keeping deleting my fantasy team and my brackets predictions. Very bad application.This application is garbage.Phola1Version: 3.1.1

What’s the point?You can’t scroll anywhere on the app. It has no useful information. What a waste of time..CandymartVersion: 3.1.1

YikesBeen trying to open app since installing it and even with updates, I click on the app and it just closes it. Can’t do nothing with it. Ooofff FIFA!!!.SerbianBellaVersion: 3.1.1

Won’t scrollIt’s stupid. I can’t see much at all! Will not scroll down. Kinda useless.Munsters13Version: 3.1.1

GarbageCan’t scroll anywhere useless !.Cfdan68Version: 3.1.0

Home screen does not scroll down in iOSHome screen does not scroll down in iOS.JrgrodriguezVersion: 3.1.0

Match schedule unavailableTerrible app. It's impossible to find the match schedule for the entire tournament in this app. Only when I select my team can I see their matches. It looks like FIFA spent less money developing this app than what a single ticket costs to a World Cup match..LiquidEVersion: 3.1.0

TerribleBillion $$ organization with a 10cent app.Jimmy moooooooooooooVersion: 3.0.1

Fixtures confusingOnly displaying 3 letters for a country in the fixtures is dumb.Bhg90699Version: 3.0.1

Data Collection Ridiculous and MeaninglessConcur with everyone else about the need for phone numbers. I made it to the end and it wouldn’t accept the PW. Count me out and go Team Cape Verde!.Angie O'GrahamVersion: 3.0.1

No scrollKeeps forgetting my city.VandanactiveVersion: 3.0.1

App won’t openThe app will not open for me.A4orty7evenRVersion: 3.0.1

Horrendous appWhat a horrendous poorly done mobile app. So full of bugs. Why asking my phone number? Damn! This is embarrassing. Deleting now!.GersoncjuniorVersion: 2.6.1

Can’t Finalize AccountMade it all the way to Step 6 and it won’t allow me to submit. Needs some work. A lot of work..DikturboVersion: 2.6.1

GarbagePhone number cannot be entered due to errors, the news stories cannot be read because the scrolling doesn’t always work, the app is slow, and frequently freezes having to close the app completely. Also disappointed that only one team can be followed..Nick.FlynnVersion: 2.6.1

No tournament infoThis app is terrible. There is no schedule or group listings. Just buy tickets and merch. No help at all..MarbleBallzVersion: 2.6.1

Log in issuesCan’t log in sometimes, they had to combine this app with fifa collect and merging their other fifa website. Hopefully it will be ready for next year. Login module issue4.Chuckybuck45Version: 2.1.0

Didn’t even use this yet and it’s crashing my phoneStuck on allow notifications” pop up for World Cup app. Couldn’t even restart phone. Had to wait till battery died. Hope it doesn’t crash my phone for no reason like that a few months from now.AtothekyoVersion: 2.4.0

Cannot LoginSame FIFA ID credentials that I use in tickets portal or FIFA Collect, don’t work here..Dmora212Version: 2.4.0

Draw tickets big FAILYour draw ticket system is a big fail, you take the users to an online website, hold him with no expected time for hours and then closing the window 5 min if they do bot click enter!! Do you really expect us to work for you wait 2 hours and not move from our phone? What a stupidity!!!.YounesbroVersion: 2.3.0

Not so goodUEFA makes decent tournament apps. Couldn’t you have licensed one of there’s and modified it. Two issues, to start. Looking up fixture schedule and the DAZN window covers one-third of the display. Using three letter codes instead of team names. We barely know half the teams. Gives us more info..GMacDermidVersion: 2.0.2

Why is it driven by stadiumI just would like to know the games for the day and table standings … garbage.L.CookVersion: 3.1.2

FIFA account isn’t workingSo my fifa account isn’t working on this yall need to fix your app it’s not good or professional it’s stupid how much space it takes up on your phone but barely works like fix this fast..Soccerfan10111213Version: 3.1.2

This app honestly sucks and is embarrassingCan’t go a day without the app either bugging out, crashing or anything in between. 2026 and couldn’t make a functional app for the biggest competition in the world lol.Lost my account help!Version: 3.1.2

UselessDownloaded the app and it won’t even open..LDuke12Version: 3.1.2

Poor functionalityCannot even stay open for 2 seconds. When I open the app, it closes in 2-3 seconds. Deleted and reinstalled 3 times. Same problem! Pathetic to consider this as FIFA app. Last time (2022 FIFA), the app was in best quality. Seems like technology gone backwards with this FIFA. Shame.ChinjuCanadaVersion: 3.1.2

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