DraftKings: Sports & Casino Customer Service

DraftKings: Sports & Casino Positive Reviews

NEVER BUY REIGNMAKER PACKSI love this app for sports betting because like with any betting app, you actually can win more than you put in with a little luck and some well placed bets. I even think with Reignmakers, you can systematically make money by buying and selling cards. But ultimately, I have to give this app a 2-star rating because of the so-called “prize packs” where you buy a pack of cards not knowing what players you are getting. Firstly, the packs are really expensive. You get like 5-8 cards for $15 absolute minimum, and your supposed to get better cards on average for the more expensive packs. I’m here to tell you, I’ve bought many $15 packs and a few $50 packs, and not once, literally not a single time, has the value of the pack EVER even been worth 1/4 of the price I paid. It’s like they are saying “thanks for your money, and here’s 5 backup QBs that never played a snap in their career, and I threw in a kicker that just got reverted to the practice squad for good measure”. The worst part is, the last one I purchased, which was $50, specifically said I would be guaranteed a QB1, and if I didn’t like my pack I could trade it in for another pack. Which is literally the only reason I considered buying another pack. And then I find out there’s no QB1, but yet another backup QB. And after I find out how bad the pack is, if I want to trade it in for another pack, I have to trade in that pack plus 36 other cards of mine, 2 of which had to be worth a minimum of $20. So yeah, I feel like this warrants a terrible review, because they just ripped me off of another $50 and then didn’t even stay true to their word of allowing me to trade it in..Elemenop42Version: 4.29.0

Glitches and Horrible Live BettingEveryone knows I love my sports and that I also like sports betting and the casino. I’ve been with DraftKings for about 2-3 years and it’s starting to be very unpleasant. We all know gambling comes with loses but ever since merging with espn it’s been horrible! Let’s start with the sports live betting. You can literally have someone for 18 who has 12 and they’ll sit them out a whole quarter then put them in for 2mins and you kiss by 1pt so you out two and two together. Next the casino GLITCHES constantly. I’ve literally tested playing mega diamond and I mean for days! Spent lots of money and if no one believes me go try so you can see the online casino worst than being inside the casino. Their favorite excuse will be app maintenance. Anyways I played for days lots of money and never will you hit all three matching red, blue or pinks! You barely get the three of any kind at 0.45. As soon as it looks like you’re going to the app closes out. Next when you change the lines from the highest to 1 or 3 lines that’s when every matching mega diamond hits the board where your lines aren’t set to win all the matching reds and blues with the 7s and extra x and all but never when you have all 9 lines. After this championship I’m deleting the app. There’s no way you never hit the matching diamonds for even a $400 payout when you’ve played two weeks straight for about 3/4 hours a day with a million glitches absolutely not. Rigged scammers.Babii_tinkVersion: 5.44.1

Great appDraftKings stands out as the best sports betting app because it nails the balance between ease of use and powerful features. The app is clean, fast, and intuitive, making it simple for both beginners and experienced bettors to place wagers without feeling overwhelmed. With a massive selection of sports, leagues, and betting options—from same-game parlays to live, in-play bets—there’s always something exciting to jump into. Odds are competitive, lines update quickly, and the live betting experience feels smooth and reliable, even during high-traffic moments. What really sets DraftKings apart is how much value it gives back to users. The promotions, bonuses, and rewards are consistently better than most competitors, especially for regular players. On top of that, the app integrates stats, insights, and real-time data that actually help you make smarter bets instead of guessing. Reliable payouts, strong customer support, and constant updates make it clear DraftKings is focused on long-term user experience, not just quick wins. If you’re serious about sports betting—or just want the most enjoyable app to use—DraftKings is tough to beat..FidjmaVersion: 5.36.1

Would only change one areaI have just about every online casino app in PA. though I do enjoy certain aspects of the other ones, only DraftKings seems to have the total package. They cater to both the players that can afford to make large bets and those of us at the other end that stick to a budget and make significantly smaller bets. Hence the $5 deposit minimum. (Love that feature). Then there’s the almost instantaneous withdrawal wait. The ease to switch between deposit methods. I could go on and on. But i see it’s getting a bit long. The biggest issue i have is with the transaction history and stat sheet feature. I wish it got more specific. Its shortest time frame is (this month and last month) i would like to see weekly and daily stats. The only way to figure out how much ive wagered in a specific time frame is to literally add up every single spin/wager. Or to use the responsible gaming wagering limits feature. But even that can throw you off because it resets somewhere between 7-8:00pm PA time. Lol. Other than all that. I love the DraftKings brand as a whole.Seabass412Version: 5.12.1

Love it!This app is a ton of fun and honestly a bit too addictive. I know I could set limits if I want, but I generally bet what I can afford to lose as I should. I love the pre-made player parlays and I have recently checked out the parlays under the “Socials” tab. Those are really interesting and fun to throw a few dollars at. Please try to frequently remind your new customers to use their bonus bets! The app can be overwhelming at times and confusing to a novice better. I unfortunately lost out on a few opportunities because of this. But thank you for all that you do! On a separate note, can I inquire about something? I was wondering if Draft Kings offered some kind of internship programs. I feel like it would be a dream come true to work for a company like this, or it would be cool to at least see what it’s all about. Winning money is fun, but what I mostly enjoy is being right about my picks and seeing the way different configurations affect the action. Could I be the guy that makes the lines someday? I get it, I probably sound nuts. But I have to know! Sports betting feels like the American dream. Can I truly be right in the middle of all of it, moreso than I already am? Somebody, please relay your thoughts, I’m being completely serious and would really like to know. You can email me anytime. At any rate, quite satisfied with the app. Keep those parlays coming! They’re super fun to mix-and-match with my own ideas. The more options the better! The profit boosts and No Sweat Bets are obviously additionally nice. Please reward us for our time, patience and energy! This takes commitment and brain-power. Apologies for what is probably one of the most peculiar and wordy reviews you’ve ever received, I intended only good things! Thanks so much again for making this possible, I must say this is some of the most fun I’ve had in quite a while. Warmest regards, Chris Patch.ChrisLovesErraVersion: 5.31.0

Missing cash out feature screwed me over big time.Before you say I have a degenerate gambling problem I accidentally placed an incorrect bet hours before the event while distracted by something else. (Did not realize I had a small parlay and a seperate 100+dollar bet in the same betslip both in effect) Immediately after, I tried to correct this by cashing out as it was hours before the event even started, only to find that cash out was immediately suspended. Frantically looking everywhere for help there was no live chat or customer support to be found, and my fate was sealed. Lost thousands to this sports book and I’ve gotten 10 dk dollars in return, while Fanduel gives occasional random bonus bets to help you get back on your feet after a tough amount of losses. Until customer satisfaction and support features are worked on, fanduel is a better option. Be safe guys and read every part of that betslip because your money will get snatched the very second you hit place bet, regardless of how long away the legs are..Thejayso26Version: 4.22.2

Please Read - Tech IssuesHello - I love the way you’ve designed the app and love the SportsBook progress but I think there needs to be some more spend or focus on the engineering and functionality aspects of the app. It took me 4 times to deposit money for the first time because the app froze and I had to re-load and re sign-in. There may be customers that don’t have the patience to wait for that and you may lose those customers. App functionality is going to be so so important for establishing customer loyalty moving forward, especially in states that are just newly adopting legal gambling because this is where the majority of millennials will bet, on their iPhones. Also this is just personal opinion, but I’d consider changing the design of the App Logo. The word DraftKings is too small and the light green is not a color that stands out, especially against the backdrop of a photo or different phone background. I’d use a bolder and darker Green with white lettering and black outlining. You want the consumer to be thinking about clicking your app every time they open their iPhone..Dlund24Version: 2.38.0

DK is where it’s at!Hands down, if no sweat bets and boosts are your thing it’s here. They are the fastest at withdrawals. It usually takes a minute after the confirmation. They are not the best at parlays when it comes to what you can parlay together. DK is on par with odds. You can shop around but I don’t really bother most of the time unless the juice is considerably lower somewhere else. They don’t hand out any free bets after the initial sign up bonus. Other sites do. Sometimes they have gimmie bets/promotions but there’s nothing better than opening up your sports book and seeing a free bet. I don’t care how much it is. Also they usually void bad bets like if a player is out or gets hurt within the first few plays of the game. Other apps like FD do not and just make you pay. DK is definitely better geared towards customer service. If you have questions or email an inquiry they get back with you in my experience within an hour. Shop your odds but I do truly recommend DK and can’t deny they are still #1 and my go to sports betting app..ApageiiVersion: 4.23.2

A Seamless Bet on ExcellenceI've been using the DraftKings Sportsbook app for a while now, and honestly, it's hard to find anything that matches up to the experience it offers. The user interface is clean and intuitive, making it super easy to navigate through the myriad of sports betting options. What really sets it apart for me is the variety of bets available; whether it's live betting, futures, or prop bets, there's something for everyone. The odds are competitive, which makes a big difference in the long run. I also appreciate the promotional offers they roll out; they're not just generous but also frequent, adding an extra layer of excitement to the game. The app's performance is smooth, with minimal glitches or lag, which is crucial during live betting. Plus, the customer service team is responsive and helpful, which adds to the overall positive experience. DraftKings has managed to create a sports betting app that feels both professional and fun, making it easy to see why they're leading the pack in the industry..KevishieVersion: 4.31.1

UPDATE!Draftkings app it’s self is great, but they really need to make it to where you can click on soccer or any sport and click calendar and todays date and look at ALL the games upcoming for today or that day in order from earliest to latest like BETMGM APP! If they did that and gave better rewards & free matches they would be unbeatable in this market! They are by far the best sports betting app on the market they make fan duel look like rookies! Fan duel is horrible and have the worst odds and MGM is sticklers about traveling states! Draftkings takes care of me if I ever need anything one text away and they respond within a few minutes! If you bet sports, play casino, or anything with online gambling then delete all the other apps and ONLY use draftkings!!!!!! They send you your money without 30 seconds idc if you won $500,000 no questions asked they are fast and unbeatable if you win $5,000 on MgM or Fan Duel then good luck!!!! I will never use another app then Draftkings!!!!!!.PokerKid101Version: 4.36.0

All Around Great CasinoI’ve played on just about every casino app in Jersey and Draftkings is without a doubt one of the best. There is a great selection of games to play, Always some kind of promotion going on; Differene kinds of bonuses daily; fast payouts; and if you have a host, Than you always have support at your fingertips. My host, Nathaniel, is one the of the better host that I have had over these past years, and I’ve had a lot of different host. He’s always a text away and he actually tries to help out; regardless of the problem at hand. Ontop of that, he’s fair and that’s an important characteristic in my eyes. If he can help out with a bonus or something along those Lines, he will without a doubt and when he can’t, he always explains “why”; so as a player, I always know the reasons and if I didn’t know, I learned it because he makes sure that you understand what he is saying. Either way, this is absolutely one of the best apps out there!!!.Garbageman912Version: 3.29.0

The best of them allSlick interface, exceptional customer support..VwsplitwindowVersion: 3.29.0

Favourite bookFavourite sports book to play on. Love the social component..Huey BogartVersion: 4.10.1

Really good!Really good.JahfkkgVersion: 5.8

Great appAmazing app really enjoying it.Shandeezy03Version: 4.27.0

ReviewSo far enjoying the app keep the new games coming lots of fun. Especially social where you can talk to friends and family.Jonesli2Version: 4.8.0

Sports bettingHonestly the best site to sports bet, I play a bunch of other sites and this one is the smoothest.Overtime420Version: 5.45.1

Bring Back UFCI am not enjoying this now that I cannot bet on UFC fights.StuihgfrtyhgfdrttVersion: 4.4.1

Thumbs upNice app.JoshegmaddVersion: 5.43.0

Face IDPretty good app however please add Face ID to login or extend the logout time. Very annoying having to re-login 10 times while watching your bets throughout an evening.HhaawwkkssVersion: 5.45.1

GoodGood app..DirkadertVersion: 5.42.2

Withdrawal within secondsI’m writing this review to simply inform and as feedback that the withdrawls are so insanely fast on DraftKings. There are many advantages to using DraftKings that are different than other books and that’s one of them.💀😔✊🏾🔥😠😃Version: 5.41.2

It’s okHonestly I the app is ok, but the deals are horrid. Literally Easter other sports book offering 100% deposit match up to $200 dollars with no playthrough requirement and all draftking offers is wager $100 for $1. That’s crazy wouldn’t recommend this for bonuses and all that.Demerci.Version: 5.41.2

Great platformThis platform has great variety of slots and their customer service is awesome!! Love my VIP rep; personable and friendly! Love their rewards/prizes and quick cash outs as well..Alxxx911Version: 5.40.2

Casino slotThis is my new favorite casino app I love it! It doesn’t take long to cash out..TtytssVersion: 5.38.0

PerfectSimple, fun and easy.Jimer saidVersion: 5.37.0

CasinoAmazing!!!!!.Daz86zaVersion: 5.37.0

WTurned 20 dollars into a band.ZigacfutureVersion: 5.37.0

123cougarFirst class all the way, probably the fastest withdrawal method I’ve ever seen however, this is my first venture with with any sports book when I tell how fast the withdrawal period is to my friends who do use other sports books they really do not believe it that it comes back to my personal account that quickly. I’ve heard that other sports books sometimes take 3 to 5 days and sometimes seven days. For funds to be deposited into your account what kind of sports book is that? It’s your money. You deserve to get it back as quick as you put it in. Continue the great service DraftKings..123cougarVersion: 5.37.0

YESThis app pays.Jblas3455667Version: 5.36.0

Best casinoI’ve been having a lot of fun on DraftKings. Definitely recommend.1818QuincyVersion: 5.36.0

Amazing gamingAnd great wins.SophiasapphireVersion: 5.35.3

Where’s the money labowskiGreat app but the only flaw is they haven’t payed me the $12 billion they promised me if I downloaded it😒🙄.Prime Mike TysonVersion: 5.35.3

Good SportsbookGood lines, good props. Cashout system is awful. It shaves your equity as soon as you lock in a bet and so even if you misclick you’re gonna eat a loss to reverse the bet. Otherwise can’t complain other than sometimes boxing bets don’t show up for some reason..Sombra_IYMVersion: 5.35.3

DkGreat service and betting options Only one thing… need more bonus for smaller betters.Josh the degenVersion: 5.35.3

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.46.2

DraftKings: Sports & Casino Negative Reviews

Scam!I downloaded this app sometime last year, created an account but never ended up using it so I deleted the app. I received an email saying that if I deposit $5 that I would get a 8 $25 bonus bets, so i did and i did receive it. I used them on several different games in just a few nights (i don’t really know much about betting/sports). I ended up winning a bit of money and tried to cash out, they had every excuse in the book for me not to be able to cash out. I had gotten married since I first created the account so now my last name is different. First they said the email that I originally created the account with has to match my PayPal. So I contacted them and updated it. Then they told me my last name had to be the same as well, I contacted them again and once again they changed it. It still will not let me withdraw so I contacted them again. I explained to them what was happening and they said they would look into it. I wait 2 days and no response back yet. I messaged again asking for updates and the only response I get back is a number for gambling addiction and a message saying that my account is now locked due to “suspicion of potential gambling addiction” and I can no longer withdraw my funds; which obviously I’m not addicted since it’s the first time I had ever bet in my life. This was several days ago. I have inquired about getting my account unlocked and have not received a since message back.. don’t waste your time or money on this app. Id give 0 stars if I could.Faith richisonVersion: 4.23.1

Love to take your money but hates to pay youFirst, I got my mom to try it and her first time on she won like $300 and they wouldn’t pay her they froze her account and said she has a “gambling problem” this woman never gambles lol I had to write them soooooo much and threaten them with lawyers and all that and months after a painful process she finally got her money. Me I hardly ever win but I did on the 20th and it was a small little win only $15 mins you I just lost like $50 you would think a little $15 back wouldn’t matter…NOPE they have my bet stuck on “open” so it never “settles” meaning they don’t have to pay me even though this has been almost 2 weeks now I wrote support and they ignored me BUT I know they got it because I got an automated email back asking me to rate their customer service from the ticket I submitted but whattttt!? What am I gonna rate the zero response I got? I wrote them today so let’s see how this plays out it’s just sad you gotta do and go through all this just to get paid but how soooo easily they will take your money without a problem…also they have their stuff ran by AI just look it up or ask your Snapchat Ai and it will tell you and idk how many times I’d have a good feeling about certain bets and right when I go to place then boom they close and then when I cancel them and click another bet it OPENS back up then I go click on it and boom closes again lol stuff is definitely rigged it’s like they know the outcomes wouldn’t surprise me if all these sports are rigged.BlahblahblahggsVersion: 4.22.2

This app is the the worstPretty sure I’m not gonna be the first to say after using this service u may seek a bridge to jump off after trying complete a simple love wager. This site will hold the betting lines far longer than any other betting site. There is always not sometimes ALWAYS a message that says action required . This site freeze wagers until the odds change then open the market back up . Right before you pay this site will switch several bets on your parlay in favor of the site , even though less than 2 seconds earlier the odds changed lol. This site refuses to allow anybody to make a live wager free of unscrupulous tactics. Games that haven’t even started somehow the odds will change as your creating a parlay it’s unbelievable. The shadow banning is at all time high with Draft Kings . Your lagging purposely to rob customers misleading the public with live scores and time left in the game . This site will take your money for a wager you didn’t complete hold your money while live odds are changing no bet slip added to open bets and 3-5 minutes later the money will appear back your balance. At this point I’m unsure how this got pass the launch . Other than the colors THIS IS BY FAR THE WORST BETTING SITE please don’t misunderstand my take with being a sore loser . I’m very well seasoned on most sites I just find this site extremely challenging to do the simplest things like make a wager . Step your game up y’all have less than 3 years before the wave and momentum will pass right by ya.Fan Duel kings / Draft QueensVersion: 4.34.1

Thieves and hustlers don’t useI started out using this app and they were awesome for a long time but slowly and over time I kept noticing things such as I would make 3 parlays and some how only 2 would show funds came out but I would think huh maybe I didn’t place it or something idk, or certain bets or picks such as baseball on a flash bet I would select a pitcher to have a certain outcome at bat, such as Aaron judge to hit a in play and when I would finish watching the whole game tracker and the player finish I would check the bet and it had another players name that I never placed a bet on! It did this several times and I chalked it up to maybe delay in cpus or Wi-Fi or something but when nfl came around It really became noticeable things got shady, a player would receive or pass over a certain amount of yards such as I’d place a bet to pass over 175 Qb would throw over at end of game reaching 185 but some how the computer would jump back to 174 and this happens several times and I caught screen recordings a screenshots of this happening, now they have for no reason at all completely LOCKED MY ACCOUNT out of no reason or notice at all required certain pdf documents that I provided but they continue to tell me that they can’t use the pdf bank statements my bank provides cause my bank Chime does not put card numbers on statements and they do not send them out mail only email! Don’t not use they will screw u at someone point now they have a lot of my winnings but also the money I deposited and won’t allow me to retrieve it CROOKS!!!!!.TgoneFuUPVersion: 5.17.1

Site crashed multiple times!!!During the second week of the NFL season the site crashed and would’t let me put in any bets. Of course I emailed them multiple times and one of the emails I even gave them the 2 games I wanted to take before the games started. They didn’t back to me until later and the only thing they said was we understand that there was a problem with the site and they sent me a $10 free bet for having to wait to get a real response. I bet hundred of dollars and both games I emailed them won. I get the fact that if they were losers they wouldn’t have tried to collect the money, but they are the ones that had their service stopped. Thank god I didn’t have any parlays with a morning and afternoon game and I wanted to hedge the second game. Then for the night game of the same week the site crashed again. At this point I was asking for a supervisor and still have not heard from one. They are making millions of dollars every week and they can’t keep their site up and running. There shouldn’t be any excuse for this. What if I placed a bet for the night game earlier and wanted to get out of it or hedge it? No excuse and then no response still from a supervisor. I can’t wait till more companies start coming to Illinois because the customer service is god awful too. Unfortunately there aren’t many other options out there and they do let you buy some points on college football games. They don’t let you do a 4 team 13 point teaser like William Hill does, but this is site is easier to deposit and withdrawal money. That’s why I didn’t give it one star..Dmac3318Version: 2.43.0

Beware: Horrible Customer ServiceI joined around the time of the Super Bowl. My friends were bragging about fun boosts and mystery wagers. Practically every time I got a boost and tried to use it, it didn’t show up immediately, or needed me to go in five or six times to refresh the app. I got a free bet, and it wouldn’t let me place it (needs to be selected, but they wouldn’t let me select it). I could see I had it, just wasn’t allowed to use it. I put one thing in my bet slip and it said my bet was uncombinable. One thing! No combining there. I placed a bet and it told me to look for myself because they didn’t know if my bet went through. These are things that happened different occasions. I complained three times, super bowl Sunday, feb 10th and feb 17th. I got no reasonable replies. Today is Feb 28th, I tried to withdrawal everything from my account. Only payout options are PayPal or a physical check. Lots of ways to deposit, but only two to get my money back. Never again, stay away! If I could give less than one star I would. I never am so annoyed that I write reviews and I took the time to write one so you don’t have the same god awful service and experience! I should say experience because there is clearly no service! Even the response ignores the fact that I have tried multiple times to contact their “well-trained staff”. Three times I reached out, as stated earlier, not wasting another second on this. Can’t wait for my paper check to show up in the mail in 3 - 5 weeks!.Letsgobirds!Version: 2.53.0

Customer service is a jokeI created my account to make bets for Super Bowl in February 2023. It allowed me to make an account. I was never able to make a bet. Supposedly I had an account out there and you can only have one account. If that was the case, when I went to create my account with all of my information why did it allow me. Even so I went through the steps of contacting customer service. And I would only get automated messages. It was so never wrecking I gave up for a while. I even told them if another account is showing with my info delete it. I don't know the information to get into it. I now attempted again to try and get my account back since football has now started back up. This time someone got back to me. I provided them with picture of my ID, me with my ID, and my electric bill. They said someone would reach back out in 24 to 48 hours. And all I received were two emails telling me to rate the customer service and my account is still locked. I never placed any bets on DraftKings. I never got the chance to. I don’t even want my account anymore. I want to close it but I can’t even do that because it says restricted. If you are looking to go bet somewhere I would say go to FanDuel sports book instead. Layout and customer service is on point. This might be okay if you never run into an issue but be aware if you do their customer service is horrible..Angeleys2039Version: 4.24.0

Find another bookI’ve won over $1000 on this book and ive still had the worst experience I’ve ever had betting on a sportsbook. To start, the amount of pain points the customer encounters to deposit money into the app…. No wonder why they need all these deposit matches! Customers wouldn’t be able to sit through the unbearable experience of troubleshooting their horrible technology. On top of that, there’s no customer support! Fill out a form and maybe you’ll get an email pointing you to their pre-written articles that you can find on the help page…. That are nothing more than common sense. And for the betting lines, the causal customer would never notice, but this sportsbook is doing everything possible to get you to make the worst possible bet you can make (so they make money). All the quick picks, promotions, profit boosts, are a scam to make you bet what they want you to bet. Offering 25% profit boosts with $10 max just forces customers to put in these lottery-pick parlays (WHICH HAVE CRAZY HOLD - TERRIBLE FOR THE BETTOR). No one wants to use their 25% profit boost to get an extra $2 on a straight bet. Their promotion strategy is shady, their deposit experience is horrible, and their customer support is non-existent. Save valuable time and money and go to Caesars or FanDuel. At least Caesars has a full customer support team dedicated to handling calls in a timely manner..Nick1014264Version: 4.29.0

Is the worst of the worst even proper enough?To be fair the amount of games on here is incredible… good job at the variety of casino games. As with any casino you have your ups and your downs.. downs lasting longer than one would hope. Either way, I had been upgraded to the “vip” program. Which really just means I’ve spent far too much money. Anyhow, I got assigned a “dedicated” person (ha ha ha) this person never once even introduced himself. I had reached out over an issue with a promotion.. no answer. I reached out to customer service.. told me to speak to the person who doesn’t answer? So, finally he reaches out and proceeds to hammer call me during work hours.. demanding I call him back. I stated I no longer wanted communication with this terror of a human.. and guess what?? He proceeds to reach BACK OUT ultimately I blocked his cellphone # - oh that’s right they handed out my cellphone number. So after countless interactions with customer service ultimately I was told I have to be placed in an uncomfortable position to speak to a terror of a human. Needless to say.. I don’t play that game! I played a few more games nothing of any real value proceed to “randomly” now lose every single thing I played (not rigged at all… nooooo) anyhow take your business to literally anywhere else… even a gas station casino may have better human interaction than this. Awful..Cnp95Version: 4.20.0

Glitch & Bad Customer ServiceI had a $100 ticket on Lakers v. Clippers (I had Lakers -4) parlayed with Rangers to win (which they did). There was 19 seconds left the Clippers came back to take the lead by 1. Then all the sudden the app glitched to 7 seconds and I cashed out. The app switched back to 19 seconds and ultimately went to overtime and the lakers covered the spread (won by 5 points) I would have won $578. This will be the last time I use this app, that was very fishy to me, I am not just mad about losing the bet, but the fact I felt like they pressured me into cashing out because they knew my bet had a good chance of hitting, either that or there software quality is one of the lowest out there. There customer service is also very poor, the other day I made an incorrect bet emailed customer support and asked them to please void the ticket, return the money to my account and reapply the boost I had on the ticket so I could replace my wager. They said that was ok and asked me to confirm which I did. Then a few minutes later they said unfortunately we will not be able to void the bet or reapply the boost. Just bad service all the way around. Do not deal with these guys they aren’t worth it. I will take my sports betting to fanatics sportsbook, they are so much better and take care of there customers properly. 1 out of 5 stars..BmoreandbeyondVersion: 4.26.0

Waste of time, scam.Please use any other betting app. Between the bugs where you just can’t log in for periods of time with ZERO explanation, and the customer service reps don’t even know what’s going on, and them just locking or restricting your account for days on end, again with ZERO explanation, this is the worst app I’ve experienced all together. This is now my third time where I randomly can’t deposit any funds for days at a time. After 2 full days of this app declining my deposits (plenty of funds in my bank the entire time, my bank approving the transactions and sending me notifications that the purchase was complete but then no funds being taken out), I tried depositing with my wife’s card with the same outcome, then I linked my bank account and deposited $50 from there to see if that worked. Well, it worked and then draft kings FULLY restricted my account. I can’t get the money back that they just let me deposit, I can’t put more funds in, I can’t place any bets with the funds they’re now holding, absolutely nothing. All with no explanation from anyone on their end. Only good thing is that it’s $50 and not a big deposit that’s now just stuck until they decide to fix their mistakes. Going on day 3 of being restricted for zero reason with zero explanation other then there are other accounts that need to be reviewed before mine so it could take a while or it could be quick…. Absolutely awful. I highly recommend staying away from this app and their scams unless you like your money tied up for days on end with no help or reasoning and being unable to log in or make bets. Use FanDuel or Caesar’s. It will save you tons of frustration in the end..Tbird the nastyVersion: 4.19.1

Worst customer service out of all the casino appsThis has been so crazy. My boyfriend had a refer a friend bonus and I was also a new customer. I was supposed to receive the 100% new customer bonus match promo. I was planning on depositing $1,000 to take full advantage. (I had to deposit $50 for the refer a friend). I went to add my bank account and it deposited $25 without my authorization. I would have NEVER ruined two bonuses by depositing $25. I never deposit that little. I did not touch it and did not bet. With other apps, if you don’t touch it they can help you with deposit errors. I explained the situation and got no help. I wanted them to allow me to deposit $1,000 with the 100% match and they would not. They offered me 4 $20 sports betting credits. lol. Thanks, but no thanks. I was willing to try this app but if you won’t honor your promotions (you can tell by looking at my account I’m a new customer and have never bet anything… even if there was an error a human should be able to rationally tell I am still a new customer) I’ll stick with mgm and BetRivers. Their customer service is excellent and they have always helped with situations like this. So, instead of getting $1,000 from me they got $50 and it’s just going to waste away in that account bc I’m not touching it and I don’t want your stupid $80 Sportsbook consolation prize. I wanted my 100% casino match. What was promoted and what every single other app offers as well. They should also be more concerned about the fact that while hooking up my bank account for the first time that it withdrew the $25 without me telling it to. They did not seem to care about that at ALL..CherrySiglerVersion: 5.0.10

Poor Live Betting SystemI’ve been a user of DraftKings for quite a while and have suggested many friends to use it. For pre game betting it’s great. The problem is with the live betting system, on a consistent basis basically 90% of the time the user has to place the same wager over 5 times for it to finally go through and almost always they are lowering your odds for payout. On several occasions I’ve made a bet just to watch it drop from for example a +325 to +275 within seconds. Or I will take a team -3.5 and once I try and take it the spead instantly increases to -4 or 4.5 but if I take the plus points say +4 points it drops back to +3.5. Basically they change the odds against the user almost every single time you make a bet and if they don’t change a spread they are dropping the payout. Another issue is they will change from say. -115 to -116 just so you can’t make your wager then you have to keep re doing the wager. This becomes extremely frustrating when you’re doing a live parlay and both games are changing every 2 seconds it makes it impossible to make a bet. But when you are just sitting there looking to make a bet the odds don’t change as frequently it’s only when you make a selection and attempt to make the wager that live odds to start changing so quickly. I’ve started to use William Hill for my live wagering now because they don’t do this. I would love to do all my betting on one platform but can’t use DraftKings for live wagering until they change something. even just a 20 second period where if you make a selection for the bet to lock in and go through would bring me back. but how they currently operate it seems very shady and I’m not using it in its current state..Appleusercc1997Version: 2.48.0

Do Not Deposit Here, You Can Not Withdraw!Please do yourself a favor and use reputable sites like Fanduel or Caesars. Not only does draftkings have no phone support, or live support, the email support is absolutely horrendous. If they ever email you back they wom’t even read the email but will give a generic response and leave links to their FAQ. Forget about asking for a call back, its never gonna happen lol. Think their sign on bonus is too good to be true? Thats because it is, “just deposit and bet $5 to win $200 in free bets”, and then once you use the free bets and win any of em, boom account restricted. Want to withdraw? Too bad. Draftkings will ask you to take a selfie with your ID before giving your account back. Simple enough right.. but no, once you submit that info they ask you for propf of address... and on and on and on you get stuck in waiting for responses, having agents asking you for the same information theyve already confirmed of receiving. Not to mention they gave up access to over 60,000 customers personal info, i.e all that personal jnfo theyve been asking for to unrestrict your account, as well as banking info etc. Although their support will tell you “don’t believe third partys” when its literally every news source reporting this. Save youself the headache and use another sportsbook..Mustread before depositingVersion: 4.6.1

Beware!I’ve been using DraftKings since it became available in my state for much of my gaming and betting. I also use others but liked the format, user interface, etc. All was good up until two weeks ago when I hit free spins on Jewel of the Dragon. Now, let me say I have had issues with slots glitching previously on DK and after reboots, clearing cache, and other steps eventually things would work. Well this time they didn’t. Support told me it was an issue with the game designer and gave me the regular tips to reboot. None of it worked. I knew what my win was prior to the first spin and provided them a transaction ID and screenshot. After trying off and on for a day on multiple platforms and no positive outcome, they told me to wait a week at which point the game developer had a program that would “force” any open game to complete. I waited and on Day 7 told them the game still showed in progress when I tried to go in. After another couple of days waiting, I eventually got a message that the game was closed out not completed and I was only provided my wager in return. I let them know I was disappointed and that was the end of it. Trusting that mobile gaming is as fair as entering a casino is a big step for many people. I was running the app on a more than capable iPhone 15. And I’m sorry, but isn’t it a little sketchy that when someone happens to trigger an event that yields higher payouts than normal spins the game just “glitches” and all you get back is the wager? Nothing fair about it and no attempt to retain me as a customer. I’ll tell you where I’ve never seen a slot glitch and that’s FanDuel which is where I will be taking the rest of my gaming to..Mtd711Version: 4.27.0

Scam businessI opened up an account because had family opened one and they locked their account after placing a bet. They blamed it on their system saying they violated their terms and conditions. So we setup an account and made a deposit and place a bet with the money then placed a bet with the bonus bets. Soon as the bet won I went on the account and they locked the account and took the money. All they claim is terms got violated but can’t say how. So depositing and placing a bet automatically gives them their right to steal your money. DraftKings is making their money by locking accounts and not letting people actually play and win. The fact that they are getting away with this means they’re either paying off the gaming commission which should be investigated also at this point. Since they’re not protecting the American people at all against corruption companies like DraftKings. If you have DraftKings remove your money asap. You have no rights to your money on DraftKings. The entire company is a Ponzu scam to steal people money to grow their company. Recommend using sport books that actually follow government and local guidelines to operate. They truly don’t deserve to be in any state or be given the commercial or advertising time they’re getting. We just exposed their whole operation..Don’t use will lock accountVersion: 5.10

Horrible customer serviceThis app is good if you plan on never ever reaching customer service or having any issues with the app. However if you ever need to reach customer service there is a huge issue. There is no phone number so you have to email them. Takes 1-5 days for them to answer or they ignore you. Most times they don’t understand or don’t know their own app well enough to answer your questions. If there is a significant issue they have zero idea of what is going on. They offered an nfl parlay insurance promotion. If you lose 1 leg of a 4 leg parlay you will be credited as long it is not a teaser. I made parlay wagers as did my dad using the alternate spreads. We never used teasers and were credited the first 2 times the promotion came out. Then all of a sudden they didn’t credit us and said teasers don’t apply. We didn’t use teasers we were just smart enough to use all their app offers. They have no idea the bet we used and I’ve spent days trying to contact them and explain. Save yourself the hassle and do not use this app. You will eventually get money randomly taken from your account, not get a pay out or some other issue. Then you will spend weeks trying to explain to them their own system to eventually get screwed. Use another sportsbook. Or else you will just regret the hassle..GamblingSavantVersion: 1.7.0

Horrible customer serviceHorrible customer service numerous issues on site when you reach out to inquire you get no response for weeks at a time if ever they are of little help in fixing the problem very rude and unprofessional overall they have one of the worst customer service teams I have ever seen I’ve had issues on the site that included not receiving proper payment for my winnings missing permotional payouts including most recently mamba permotional which is a 60 dollar free bet I recently won a small pot of a few hundred dollars took a week to get my money and as a result they blocked access on my account to the games I won on really strange and unprofessional I’m currently missing over 200 slot games from my app strange right accept that I’ve checked a few of my friends accounts and none have limited access is it cause I won so now I’m blocked wish I could say unfortunately they won’t respond to explain or fix the issue be very careful when useing this site keep track of all winners screen shot all permotions you opt into and please if you have some of the same issues immediately leave negative feedback which will force them to take the necessary steps to correct the problems and improve not only customer service and how the interact with customer but the many issues overall.Legacy360Version: 2.40.1

Draftkings activity defrauds their customersSeveral months ago they removed the ability to create parley bets for games, forcing betters to use their new “same game parley.” You’d expect it to essentially be the same thing, but it’s just a cover for how they rob their betters. When you make a parley, the odds are supposed to be multiplied together, for example if I parley two bets both with 1.5 decimal bets the parley should be 2.25. Nope, the calculators at drafkings apparently don’t work very well because they will never give you the correct odds, and you will always be given less. It may not seem like a big deal but consider they do this to every single better and their parleys, it adds up. They are defrauding millions of people every time they don’t actually pay out the actual amount they are owed. Edit: wow they sure did get mad and write a whole lot of nothing justifying them breaking the law. Make sure you check the numbers folks, they will fraud you on every single penny they can. They love giving you “free 25% profit boosts” on bets, make sure you bring a calculator folks because a 25% boost of a 1.5 bet surely isn’t the 1.6 they’ll show you. I’d recommend using literally any other sportsbook that isn’t actively defrauding their customers every single chance they can..Kurosh_mVersion: 3.28.0

Account verificationOut of all or the daily fantasy lineup apps I liked draft kings the best and I have used them over other apps the past few years. However, trying to sign up to use their sports book has been a terrible experience. I uploaded all of the documents they asked of me and after numerous emails back and forth I was told they couldn’t verify my identity. I gave them my SS number, drivers license number and a bank statement but yet they still could not verify my identify and told me to try again in a few months. I am not exactly sure what could change in a few months so I am not sure how this outcome will change especially since most of the information I gave them will never change (i.e. social secretory number)or be updated. I was told there was nothing they could do and that I should try again. When I asked to speak to a supervisor I had someone email saying their data base may be updated in a few months where I would possibly be found then. But AGAIN I am not sure how I cannot be found when I have given my Social security number which I have had since birth... I will say while I appreciated their quick communication, I am frustrated with this process and being told to check back again in a few months to see if my “luck” has changed. I have since taken my business else where and do not plan on returning to either of the draft kings apps or services. I did not have to go through this extensive process with other Sportsbook’s apps which is surprising since I did not even have a regular account with them like I did with draft kings. Needless to say I am very dissatisfied and disappointed. Don’t waste your time or personal information while trying to set up an account..KatonicaVersion: 3.1.1

Started off well until they scammed meDraftKings has an overall good sportsbook. I was very satisfied for a while until they locked and closed my account. However, the customer service is very sketchy as they reply with the same written email templates that don’t answer your questions. My account was locked for a year and they lean on identity theft to lock and closed your account. I magically had 6 accounts that was somehow associated with my account? I tried to work with them explaining all the details with my account but they were already set to keep me locked out saying that they require identification from all the other 6 accounts that I was somehow associated with? I only created one account, uploaded multiple verifying documents, and they still closed my account stealing the money I had inside. After reading reviews on the BBB, it sounds like they do this often. There’s a reason why there’s no phone number and they refuse pretty much all callback requests. Overall, just use this app with caution. I was satisfied until this all happened. If it’s possible make sure there’s no account associated with yours to begin with cause they can easily close your account with thousands of dollars in it with no way to get it back..CallmecheeksVersion: 4.25.0

Don’t deposit on this site.I deposited my money and then they locked my account before I could even place my first bet. They said they reviewed my account and they wouldn’t refund me my money or allow me back on their site. I’m filing a complaint with drafting kings first. Then after that I’ll file a complaint with the gaming commission. Drafting kings is stealing people money before you can even bet. Don’t deposit on this site. Recommend using another Sportsbook app that aren’t out here scamming the American people. If this happens to you make sure you file a complaint with DraftKings first then you can file a complaint with the North Carolina gaming commission. Updated: DraftKings says they have the right to take any money deposited or won on the site if terms and condition are violated. So since I deposited my money but never got to place a single bet they just said I violated their terms and conditions but won’t say what was violated. So basically if you deposit your money they can automatically steal your money without any cause but the one they make up with no evidence. I have my attorney now working on this matter and have filed all complaints. I would suggest not use DraftKings but use other sites like BetMGM, Bet365 or Fan Duel..Locked account after I depositVersion: 5.10

Thieves!I do not know how these thieves could have 4.8 out of 5 stars. I’m sure these reviews are rigged in the same way the app is. They are good at letting you win a little and then taking 5x what you won. There is no possible way these games are regulated or monitored as closely as they should be. You can literally feel how fake it is when you’re playing slots and you’re betting $4 per spin and get no bonus whatsoever and then all of a sudden you drop the bet down to 20 cents and magically the first spin on minimum bet is a bonus because they just took $500 in $4 bets from you. I can’t tell you how many times I’ve experienced these types of things. I also see tons of negative comments about the location services and connectivity of the app and they are 100% accurate and probably part of their scheme to defraud people. If I’m playing a slot for awhile and I feel as though I should be “due” for some kind of bonus or feature it disconnects me and says I’m not in the right geolocation (which resets the game) even though they just verified my geolocation minutes earlier!! Guess what Fraud Kings!? I don’t have a tele-porter. I hope these guys are found out soon and go under just like the whole Pokerstar’s situation years ago..Scottyyy pVersion: 3.14.0

Not an optimal experience for casual gamblingI dont write reviews often but this experience has left a sour taste in my mouth. I had been on the Casino section of the app, specifically “Rocket”, I have came back to this particular game a few times when I do decide to throw a few dollars away. Everytime it seemed like the Rocket’s performance was always struggling, no matter my device, connection type, or time of day. Fast forward to a few days ago, I had been playing it again when the rocket would not bail and I lost a bet. The software shouldnt be erroring like this, so I sent in a complaint. The next day, magically, the game works perfect, both on wifi, mobile network and desktop. The sour experience : having support tell me time and time again that it was my internet. After spending even more money and providing more than enough evidence, I was still told it was my connection to the game. Again, after experiencing the same issue for months across many different scenarios, it does not add up to the users connection being the issue. If you want an enjoyable experience while gambling, choose ANY OTHER APP than this one, or you may have an equal or (hopefully not) worse experience..Casual Consumer 1Version: 5.2.0

Stolen moneyIn early 2020 I downloaded the draft kings app and I deposited over $250 , they had some offer about received draft king dollars after depositing a certain amount , once the deposit was complete and I tried to use my money it said my account needed to be verified and that I needed to upload documents . I uploaded my photo ID and never received access to my account . A week later I tired again and uploaded my photo ID and bank statement and still it tells me my account needs to be verified and it won’t let me in my account . I tried contacting customer service they replied weeks later and said to send them my passport and ID and statement. I sent all tat information and they never replied back NOR did they fix the issue ! I wrote to customer service simply asking for my money back since it seems ill never have access to my account, they replied they are working on the issue . It is now September 2021 they have no fixed the issue thier customer service continues to say they are working on it and they have no sent my money back to me ! This is the worst experience I’ve ever had with an app. APPLE should hold Some sort of responsibility that an app on thier App Store is stealing money from customers.Wilfredo ortizVersion: 3.14.0

Just shows how much they care about you, I mean your money 😂Hi, I’ve used this app ever since it came out. I’ve probably had over $250k in placed wagers on this site for sports betting. Now Live Dealer blackjack is legal in PA I figured I’d give it a go because of the promotion. Now I hit the “stand button” but the site gave me the “surrender” option. I had a 9 to the dealers 3. Why in the world would I surrender. I kindly asked customer support if they could help. And was told “on our records we see no irregularities” and pretty much told me I selected surrender. Now I say to myself ok maybe I did hit the wrong button.... next hand. Bam. Same thing. Now this is where the customer Support thing gets fun. They tell me to fill out this BS investigation form. But ok, I’m only wagering $40 at this point so I couldn’t care less. But it’s the fact that I know many people out there can only afford to bet $1-$5 hands at a time. Also, if you can’t fix a simple bug and want your players to fill out a form that they will contact you back in 48 hours after it’s reviewed, why run this business. And if they treated me, a long term Sportsbook user that’s wagered over half a mil like a piece of dust under their blackjack table, imagine what you have coming when their site messes up. Hope that helps..We see no irregularities hereVersion: 2.45.0

Literally took my moneyI place a bet for $5 to use the promotion they offered. I got the bonus bets and betted and won. Before I could withdraw my money they blocked my account. After talking to customer service on the app they said someone would contact me by email. I get the email and it say “ After reviewing your account, we see that it is ineligible for reinstatement due to a violation of our Terms of Use. Due to this, we are unable to reinstate your account.” So they basically can say you violated their terms of use but can’t tell you how you violated the terms of use. So they are entitled to the winnings. How do you violate a term of use by placing 2 bets which is how you get and use the promotion. SMH glad I didn’t put hundreds or even thousands on their. They just took my winnings which is rightfully mine. After reading the google reviews it’s starting to seem like DraftKings locks multiple accounts. Sounding like they don’t be having enough money to payout so they lock and ban accounts to keep from paying out. I would have thought regulations would have made them have enough money for all bets placed. I guess locking accounts and blaming it on violations to terms of use is the escape goat to avoid regulation..Ridged systemVersion: 5.19.0

There’s better out thereI have been using DraftKings for almost 5 years. Recently, I have had nothing but poor experiences with them, their customer service team and agents. It started with them discontinuing Reignmakers, and forcing all users to transfer off any tokens they had. No support, clear guidance, or care made for these customers they were taking advantage of. They do not refund or void bets, even for injuries on prop bets or extenuating circumstances. Another thing I have been looking into more are the lines they set and other books are setting. Draftkings almost always sets you up to fail. The lines are usually unfavorable, padded, one-way bets. Not to mention, the “boosts” they offer are designed to entice you but have minimal chances of hitting. By this I mean offering boosts for a 4+ TD parlay, or a 4+ same game parlay. This is compounding the house edge against the player while making it seem like they are getting a good deal. The alternate lines have terrible odds unless you are taking a player to outplay their projections. Unfortunately, I have decided to take the majority of my money out of this app and will be using a different sports book..FriskyGrandadVersion: 5.10.1

Looks good but technical difficulties galoreTheir apps are increasingly unstable and their offers pay out about half of the time. If there was a better app in PA I would not use DK app. I have to submit 2-3 support tickets a week to get credited and their support wait is several days. It’s easy to forget which support ticket you’re on and forget to follow up. The new live dealer segment is plagued by connection and app issues which is surprising because when I lived in NJ this was not the case. Support for live dealer issues seems to be separate from the main app support. I would not recommend this app for any serious gambling. The live dealer support will tell you that the issues are your fault and your app chooses when to work, when to surrender, when to stay sometimes. It’s a novelty at best to play $1 hands when you’re bored. The best live game is roulette because it’s harder for them to mess it up but these dealers are new so expect the ball to fly off once and not make it 3 times around at least once a session. It’s so south Philly that one time the fire alarm went off and 20 mins later we all lost our bets. It’s comic relief if you’re not betting much. I’m in town on an iPhone 12 with gigabit mesh WiFi..KyKinPAVersion: 2.45.0

Worst customer support I have ever dealt withI have used this app for some time but had a glitch issue or something it bet quite a bit more then I intended to immediately contacted the customer support and got a robot that made it sound like they would remove the bet so I placed the bet again with the proper amount, thinking my issue would be fixed hours later the bet was already under way never had a chance to cash out of either bets the had a agent send me a pre typed out message saying that they would not help me and I lost pretty much all the money I had in my account also want it know I make small 5-10 bets occasionally a 20 dollar bet never anything over 100 and they were no help when I started asking questions the lady stopped responding to me and has still to answer any of the questions I have there thief’s in my book knowing it’s almost no money to them does not fit my history of betting and that I have never done anything like this before. Truly disgust me I have pulled all my money out and just waiting on my future money to come through on bets so I can be done with them highly recommend you use a different app the others are better anyhow.Dj diddles 14Version: 5.3.1

RiggedThis is the wrose casion ever . super rigged . they target players , i play roulette , for example, if you deposit $300 and play roulette out of $300 they will give you like three bats and those are going to be the least amount you placed on a bet just to make believe that they will give you money , also, there were many times I’ve made bets huge on that one single number for a long period of time and as soon as I decide to move from that number next bet this number comes it’s like they’re waiting patiently so k can stop playing on this number. It happens so many times and I know for a fact that it happens to other people all the time this is super rigged casino if you want to lose money this is best app for you. if you want to lose your house play draftking casion , i am 100% you will lose your house . I have all the casinos app and I never write a review in my life . I’m only writing review for this app to save others my humble request to you please dont play this casion it is super rigged . There are many good casinos app out there . all the 5 stat review you see here i am pretty sure they bought it . rigged rigged rigged .. give them 1 star to save others and download orher good casion app , thanks.Emran_ahmedVersion: 4.5.0

Room for Much ImprovementOverall, this app seems pretty average. I do have a big problem with the way that the game Big League Draw is run. The basic idea of this game is good. But recently it randomly selected for me two players who weren’t even in the starting lineup, one of whom never even played that night. The pool of possible players that can be randomly selected needs to be changed to reflect only players who are projected to be in the starting lineup. Now yes, starting lineups don’t come out until much later in the day, but then users can just make their picks later, or Draft Kings can change the pick. I don’t expect it to be easy, but if one of my picks goes hitless, it should not at all be because he’s not even in the starting lineup. Once to this point, I’ve also seen picked for me a player who had been put onto the injured list about a week beforehand! And after telling a draft kings representative about it, I was told that couldn’t be changed. Well, that part of the game needs to be changed. It’s just absolutely ridiculous and a total rip off. Update: FanDuel’s free game Free Monthly Streak is actually way better than what Draft Kings provides. For one, you get a pool of options that you take one prediction from. You get up to ten shuffles, but you’ll rarely if ever run into the ridiculous problem of a pick not even starting the game in baseball or never even appearing in the game at all. If it’s announced that a player will not play at all well before the game, FanDuel will replace that player with someone else. The random player selections is just a dead giveaway about Big League Draw being a big scam regarding how it’s run. How can your app not be programmed to not select players who were put onto the IL a week before? And if it can’t, then stop using random selections and run the game the exact same way FanDuel does..TheFredMan2Version: 5.20.1

Has problemsThe Face ID to log in doesn’t seem to work. If your not careful it keeps betting after you have closed the app. I contacted customer support about this multiple times and each time they say they have never received a report about this type of problem in the past. Which is an obvious lie because I had contacted them about this problem in the past. When I pull out screen shots of the previous emails that have a date stamp on them they usually close out the customer service chat marking it as being resolved. So I start a new report and get a line about it must have been a malfunction in their system and the previous reports must have been lost when the system updated. They say their system updated a couple months ago and then I send them screen shots of a report I made and then I get the “oh well I don’t know then” aka the “oh crap you caught me in a lie again” response. You need to close out the game your playing and then manually log out of the app and then do a hard close of the app to stop it from continuing to bet when you are not playing. I won money on a football game and went in to play a slot game and got an error message saying “something went wrong on our end please try again” and when I try again it closes the app. This is not the first time I’ve encountered this problem. It’s sad how a casino makes a lot of money with minimal effort and yet their app which is primarily used for money transfers is plagued with problems. When you try to tell them about these problem they lie and say they have never heard any reports of these types of problems in the past and then try to blame system updates or that your account got hacked. I have never changed the password to the app and I’ve never had my phone hacked and only have the problem when I don’t manually sign out and do a hard close of the app but according to them it’s not their app that’s the problem..DreamneophyteVersion: 4.1.0

Hijack your depositsFirst, it’s easy to place a bet BY ACCIDENT. There is no way to confirm after you touch the BET bar. I went to open a bet slip in order to remove the bet and my finger very gingerly brushed the BET bar. But I saw it happen so my fault. On 9/10 I saw a $20 bonus bet played on my account that was odd to me. Most likely I hit the Bet bar accidentally again but I simply asked how can that happen and without even talking to me I was restricted. What has me upset is I JUST deposited $200. I’ve tried for 10 days to get help and aside from an email saying the team will investigate I HEAR NOTHING. There is NO Customer Service here. BEWARE. There is no phone number or even CHAT. The only contact is through email but they Resolve nothing. All I want is my $200 deposit back. I told them to keep the rest of the money in there which were winnings on bonus bets. In essence I am returning the bonus money I used. But GIVE ME BACK MY DEPOSIT!!!!!! They hijacked my cash deposit the day after I made the deposit. IS THAT LEGAL????????? I cannot get anyone to help no matter what I do. Is customer service ONLY FOR THE RICH WHO PLACE LARGE BETS???? Do we have to go to court for our money to be returned?????.Digger216Version: 4.23.2

More agitation than satisfactionSigned up for an account online and deposited funds from PayPal. Then I downloaded the App. The App seemed to log me out every time I clicked on something. Then I couldn’t find the funds I transferred from PayPal. I eventually gave up on the App and went to the computer. There, I discovered the funds went to play Fantasy Games and not the sportsbook. Needless to say, it just doesn’t seem to be worth the effort with the App constantly logging me out or freezing. Navigating via the website seemed as futile. Understandably these software tools need to have security controls – but when the software causes more agitation than pleasure, you just need to move on. Thanks for your response, so I can update my review. What I’ve learned is that DraftKings doesn’t want to return my money. If they deposit into the wrong product, they just keep it. I’ve submitted two different withdrawal requests and they just cancel them. No email notification, just cancel. Wait until you try sending an email to customer service – IT DOESN’T EXIST. Robo responses and templated emails that don’t address your inquiry. My advice STAY FAR FAR AWAY. IF DRAFTKINGS WANTS ME TO REVISE MY REVIEW, RETURN MY MONEY!.GoshKruseVersion: 4.4.0

Do Not Play DK BlackjackThere isn’t a single chance the casino is not rigged. Anytime I gain ground the Algorithm kicks in and flatlines Me. I think It’s only a matter of time before their algorithm system gets proven to be illegal. In blackjack you will eventually have a nice run. You’ll bounce up and down for a bit and then the computer will undoubtedly come back to hammer you into oblivion. It will hurt your soul every time because you’ll be left thinking there’s no way that was possible if it truly deals random cards. Sadly you’ll be correct in thinking this. At that moment I hope you go to the AppStore and write a review of your experience with the algorithm system tracking the way you play and using that as a way to decide how to deal cards. If someone could tell me how the casino is truly random and not tracking your play I think a lot of people would love to hear it. However I will say Sports betting is nice, and is my favorite platform. The odds on same game parlays have gone wayyy down from where they used to be though, and that’s frustrating. In my opinion same game parlay odds aren’t even worth betting anymore. The promos and Sportsbook platform are pretty great though..Mikey dogeVersion: 4.11.0

Former VIP MemberAs mentioned i previously obtained VIP status through DK my rep was AMY phone ends in 0448 for those select few who just want verification. This app is an absolute joke from it’s clearly build in house edge, to the support reps, to the policies this entire app changed behind the scenes within the last 2 years and i don’t think most noticed but i did you guys are wrong for that draftkings and i can’t wait to be part of the next big lawsuit against you guys you are a bunch of rich wealthy scum who prey on the poor through promotions, deceptive tactics, lies written within your policies you guys are lame and i can’t wait to see you go from #1 to bankruptcy (at least that’s what i hope) but at the least i hope you lose a lot paying the people back what you stole from them they have 0 issues taking your money but you ever had a slip mislabeled as a loss, you ever had a promo not go through, you literally had anything happen that was favorable to you and they acted promptly or accordingly no they ban people without reason, lie to people, if you don’t catch their mistakes they won’t pay you but if you make a mistake they ban you haha company is a joke.AnonNick1243Version: 5.37.0

Slowest sportsbook out.Yeah sure the bonus bets are nice at first, but once you get the hang of the app you realize how SLOW it is. By the time you create your own parley & get ready to accept your bet it makes you delete out at least 2 of the bets on your parley, because they get closed out, just for them to open back up and be the EXACT SAME point/spread, and the odds are the EXACT SAME. The app is useless when it comes to creating your own parleys. I highly recommend Fanduel, fanduel will tell you if one of your bets in a parley is suspended WAY before the bet is permanently Closed out. This app is only good for the promos it gives out daily, but it’s hard to use the F****** promos since you can’t even build your own parley to apply the promo. They have already made parleys but the odds are way to high and chances are it’s not gonna hit. THIS APP IS NOT FOR WINNING, ONLY FOR DUMPING YOUR MONEY INTO JUST TO LOSE OR NOT BE ABLE TO BET. USE FANDUEL. FANDUEL, FANDUEL, FANDUEL IS MUCH BETTER THAN THIS HOT GARBAGE THEY CALL A SPORTSBOOK. ITS SO SLOW ITS A WHOLE JOKE THEYVE GOTTEN THIS SUCCESSFUL. I CANT STRESS THIS ENOUGH IF YOURE LOOKING TO BUILD YOUR OWN PARLEYS DO NOT USE THIS APP. ITS ALMOST IMPOSSIBLE BECAUSE THE ODDS RUN SO SLOW IT DOESNT EVEN GIVE YOU THE CHANCE TO KEEP IT ON YOUR PARLEY BEFORE IT CLOSES. USE FANDUEL..TaySeekVersion: 4.26.0

Horrendous experiencePerhaps all the degenerate gamblers are too money hungry to notice the horrible functionality of this app (hence the good reviews DraftKings is somehow receiving) but I’ve had nothing but trouble. First with depositing issues, Second with opt-in issues for first time players, and now lastly with withdrawal issues. The customer service team is clueless. I requested the withdrawal and I got an email that said it was under review.. 3 days later nothing. No email, no update. So I reached out and they say I need to deposit $5 more to verify my bank account… the money deposits in my account with no issue and I’m still not having the option to withdraw to my bank account. Then they tell me I have a geolocation issue and that’s why my withdrawal was denied. They say it’s because they have to be able to confirm my location due to federal regulations… funny because they have no problem taking my money… so I’m really finding it hard to believe that they can take my money without issue but they can’t give it back. Garbage experience, and besides gambling at your fingertips 24/7 is a dangerous thing. I’m out, thanks for nothing DraftKings degenerate gambler enablers..DontfreeweezyVersion: 3.17.0

BEWARE OF FAKE/SCAM PROMOTIONSThey will accept their custom designed fake promotions on sign up; will not say anything about them not being valid in your area—despite them being advertised in your area on websites for businesses that are only located in your area; then renege and take your money without hesitation. ABSOLUTE SHAMEFUL BUSINESS PRACTICES! How is this allowed on your app page Apple?.CanadaenglandVersion: 4.27.0

Casino dealers are on crackThe casino dealers are literally on cocaine..HOFSmkrVersion: 5.8

Not worth itI’ve lost $1200 to the casino I wish I never found this app.Ace1467Version: 3.36.1

Can’t submit a deposit in OntarioAfter going through hoops to verify my location and identity, DraftKings kept giving me an error message on the deposit page..PACKFAN8Version: 3.28.1

Sadly won’t use it anymore.Enjoyed the app and interface but don’t appreciate the distasteful social media posts mocking Canadian hockey. I’m uninstalling and switching to another app..Sly227ooVersion: 5.46.0

TrashThere are 3 other major Sportsbooks in Ontario that are way better than this trash. If I could give them a 0/5 I would..PoutinePapiVersion: 5.45.1

FraudScums.Joe forgotmelastnameVersion: 5.45.1

Terrible UIThis app is meant nothing less but to take your money by any means necessary. I had 75 inputted to a live bet to see if I wanted to place. For some reason the accept changes for new odds and place bet are the exact same button and it looks so confusing. It’s not a double tap, it’s a single tap. And if you accidentally place a live bet and it loses, guess what, they won’t give your money back nor a single bonus. Go to an app that values users with bonus bets and has formal app UI instead of a confusing interface that just takes your money..Scarydude4456Version: 5.45.0

Fake appGuys trust me its a fake with fake casino live games, the games are manipulated in such a manner that once they analyze your gaming pattern then first they make u greedy to add more and once u win and the algorithm recognize the pattern they will take it back, i was planning a live rollete i had 300 cad, there were 9 reds in a row, whats the probaility 10/11/12 comes up white right, now i waited and spend 4000 cad and until 16th turn its turns red , once i have the money finished then comes up white, the games are mainupulated by algorithm.VardAnseerVersion: 5.44.1

THIEVESDo not waste your time and money with this casino they hire complete imbeciles they stole my deposit of 250$ and didn’t credit my account and they have no customer service skills I sent over 20 emails repeating myself and they keep giving me the run around. All I want is my money back and I will never use this app again and they keep giving me excuses telling me to wait 2 hours after I wait 2 hours they have another person speaking to me saying I have to repeat myself when I do they connect me to someone else every hour I’m repeating myself and I’m getting no where..Marcos555Version: 5.43.0

ScamI deposited 25$ by accident, and when I went to withdraw it it didn’t let me and it made me put id and after I did it locked my account.Trae young1235Version: 5.41.1

Withdrawal IssuesPlease do not install this app, I recently had an issue with a withdrawal. My recent bet won and I tried any other payment method to withdraw my funds but my funds ended up being cancelled multiple times. I talked to an agent and they suggested to use any other methods, I tried the different methods and forced to install and create a Paypal account but the withdrawal ended up being rejected and received a message of “something went wrong, please contact support”. I did contact support but repetitively they will gave you same options and instructions without investigating the issue. I advise don’t waste your time and money to this app. Your winnings will stay in the account of this up and you are not able to withdraw them. Think twice, I’d rather use Bet365 they have a better customer service and fast paced withdrawal method. I got scammed by using this app!!.Bettor18Version: 5.41.0

LIVE CASINO PLAYERS READ THIS!A lot of people do not know this but draft kings live casino is a complete scam, if you’re like me and enjoy playing “crazy time” or “lightning storm” do not play them on this app! This is the only app in the world out of all the online casino apps I’ve ever played on that charges players a minimum 1$ bet on not just those 2 games specifically but all live casino games, crazy time on every other app is only a minimum of 10 cents a spin and lightning storm is only a minimum 5 cents a spin!!! Draft kings is the only app that charges you a minimum 1$ per spin which is insane considering how large the odds are of winning if you’re playing 1$ per spin! They do this because the game shows only take the real minimum amount per spin when you lose, and with draft kings they decide to charge players 90-95 cents higher per spin that way every single time you lose a hand they make 90-95 cents off your dollar while the other 5-10 cents goes to the game show! I’ve noticed this and can’t believe how insane that is and think everyone should know about this because you are getting absolutely robbed by this app and this app only! Try any other casino app with the game shows you like to play and I promise you you’ll save thousands of dollars by not playing 1$ a hand on your favourite games!!! ABSOLUTELY CROOKED.UNLUCKY DAYS FOR YOUVersion: 5.40.2

App stinksI turned 18 and for some reason it’s saying I’m underage to gamble and my account is locked makes no sense when I’m the legal age to gamble.Bob12335678Version: 5.40.2

Garbage appThis is one of the worst gambling apps in the world. All the slots are garbage!!!!! BIG BASS the most scam game you could ever play draft kings is garbage.QpsjfbrudnVersion: 5.40.1

Terrible bonuses. Terrible service.Terrible support. Spent $23,000 over 4 years, inquired about a bonus bet, couldn’t even get $5….thankfully FanDuel offers the same lines with better bonuses. Any book does really. DK has solid lines but that’s it…..it’ll look anywhere else for a book who at least gives you the dignity of a human being. NONE OF THIS IS SURPRISING WHEN BLACKROCK OWN 15% of your company 😂😂😂😂.VaasVersion: 5.40.1

ScamScam.VertnutVersion: 5.39.1

Unbelievable rtpWell, i have deposited 2 thousand dollars into this app…..I kid you not…. did not spin higher than 4 dollars a pull and I did not hit a single bonus on any game one time ever. That is UNHEARD of in any casino. At some point you hit a bonus even a bad one, but not on draft kings. I had IMPOSSIBLY bad RTP and i really feel like I just got robbed. Flat out robbed. Like its actually insane. INSANE to me that that’s even possible. Nobody is that unlucky. I guarantee that my account was rigged. I had a few buddies with the same thing. We are boycotting these scammers. I hope the absolute worst for whoever runs this garbage.I hope the owners get murdered on the street. If anyone knows them send me an address and I will find them. They are scum of the earth and are unworthy of oxygen. The worst people on the face of the earth. Stealing with a smile..PartycasinosucksdickVersion: 5.39.1

Straight up scammers do not download or use draft kingsWagered over $2000 dollars in maybe 20-30 mins didn’t profit off a single bonus buy, lost 2k to these scammers this app is a joke and they don’t care that they take your hard earned money..Not happy.!Version: 5.39.1

Poor serviceI am continued to get poor service from this apps agents and supervisors whom I truly believe do not care about the olayers. One of the worst apps I’ve ever used and worst service. Long wait time and unresponsive agents.Rivermonster424Version: 5.39.1

Gave me a bonus bet then took it awayThey gave me a 100$ bonus bet then took it away when I went to place a bet.Nick Brigham GerrardVersion: 5.38.0

Another predatory sportsbookThey limit you for winning ZERO stars.CDNCFTVersion: 5.37.0

Text size is way too smallIt’s hard to even read the promo descriptions….. Even FanDuel has better UX.Choji651Version: 5.37.0

Taking money out of my accountTERRIBLE app. Forcibly opted me into a jackpot which took extra money out of my account PER BET without my knowledge. Spoke with customer service about it and they explained that I needed to opt out of it personally. How am I supposed to know to opt out of something that I never knew I was opted into in the first place? Sketchy app and will definitely never be using this again..Tmck44Version: 5.36.1

YOU will NEVER WIN IN THE CASINOYou can’t win anything in the casino. I’ve wagered over $1,500 in one day and have won nothing . They won’t even give you back what you started with. This is biggest SCAM their casino pay out is trash . DONT USE THIS APP unless you want to give away your money. You will lose more than u bet using this app. They will never let u win . Do NOT DOWNLOAD OR USE THIS APP FOR CASINO GAMES. I have lost a total of $8,400. They have told me that the player is just set up for loss . The house will always win no matter what .its computerized I had 2 servers issue with the same game In a 20mins span , and when I made a complaint they told me it’s on my end and I need to troubleshoot… like what player knows u can troubleshoot a game ? Not me .. so this isn’t slots r all a scam and to as insult to injury they said as one time we will credit you $10.00 like wow.SU3IEEVersion: 5.36.0

ScamThey’ll take money, lock your account and not allow you to verify your ID..Rick’iVersion: 5.35.3

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