MLB Ballpark Customer ServiceMLB

MLB Ballpark Customer Service

The MLB Ballpark app is your mobile companion when visiting your favorite Major League Baseball ballparks. The official MLB Ballpark application perfectly complements and personalizes your trip with digital ticketing functionality, mobile check-in, offers, rewards and exclusive content.

**** Ballpark Features (iPhone) ****
• Access and manage your tickets (MLB account required; select clubs)
• Team schedule, ticket information and sales and promotional event listings
• Interactive map with directory of food, beverage, merchandise and other amenities
• Check In for offers and rewards
• View scores and photos from all your ballpark visits
• Social media clubhouse, including social rewards for select clubs
• Directions and parking information


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MLB Ballpark App Comments & Reviews

MLB Ballpark Positive Reviews

First Purchase for 75 year oldNow that I have received the notification that my tickets were successfully purchased, I have suggestions to help with future purchasers: My notification of a receipt of purchase was eventually finding my tickets on the Ballpark app. I am used to receiving confirmation that my purchase has gone through and additional instructions if needed. I did not have my MLB/Ballpark app notifications enabled because I had never used it beforehand. I did not understand that my tickets would be delivered in this manner. I suggest that MLB should make instructions clearer for purchasers of any age or those of us who are not digitally savvy! Now, I would like to find a seating map that I can find exactly where my seats will be located. That’s enough from me!.Version: 11.0.1

YEARS of waiting for editingWhen ESPN Passport went away, I was super bummed. All my historical check ins across several sports disappeared almost overnight. Thankfully, this app at least brought back the baseball portion of my lost archives. I was thrilled to check in the games that I had attended well after the fact and add pictures and little anecdotes and the stats that the app adds are fantastic. I did have one slight problem though. I went to a game in 2013 that ended after 7 innings due to rain but it wasn’t listed on the app despite being an official game. I checked in for a game the day prior and waited for the ability to correct it. Then for whatever reason, at some point they took away the ability to edit entries or add games after the fact. I’ve been hearing for YEARS how that feature is coming back any minute now but I’ve largely lost faith. Every 6 months or so I get irritated all over again about my mistaken entry so I email, call, and basically beg for them to edit my entry themselves...but no progress. It’s literally the only thing preventing this app from being a perfect tool for any baseball fan, the powers that be are fully aware of it, and yet are working on it at the speed of molasses running uphill..Version: 9.0.0

Baseball Ballpark App SuggestionThere should always be any forms of medi shown posted on up here that would actually always be able to explain as specifically as possible about the reasons for why it is always as impo as ever nowadays m, today in general that all of these forms of media always make sure to explain the very best that they all ever could about always making sure that this type of app never,ever sets any sorts of limits to all that it could ever have shown on it. This meaning like the amounts of specialized types of fea that are ever installed into it that would actually allow any sorts of fans in general to actually be able to keep up with any types of teams in the sport of Baseball itself regardless of the types of teams that they all are. All of these types of things should all always make sure to include translating all of these types of features into as many different worldwide foreign languages as possible. Lastly, all of the forms of media mentioned way earlier in the beginning should all always be translated into as many different worldwide foreign languages as possible and everything..Version: 11.0.1

Used to be great...The 8.0 update made this once incredible app, absolute garbage. I can’t see notes that I’ve made, pictures that I’ve taken and the lists of teams and ballparks that I’ve visited. I used to recommend this app to lots of people, but unless changes are made to return to the way that it used to work, I will not be recommending to anyone. Please fix this app to how it used to work! Update - A few years later and the app is now better. Lost a few check ins and photos, but the app now has added Spring Training games (back to 2006) to check into. My only complaints are that I can’t access all of my photos on my phone; just a select few to add to those new checkins. Also, the app doesn’t post them in the order that I would like and it hasn’t updated all Spring Training Ballparks. Other than that, MUCH BETTER. I’ll go FOUR stars now!.Version: 9.8.0

Cool cokeThanks for the update I just need help with this plan and I’ll check it again soon thanks for checking on us to discuss our plan to begin with this weekend we will discuss it again soon and we’ll see what happens next Monday thanks again again soon as you can we can help us out thanks again and we have to have our next meeting soon thanks for your help soon as you have an opportunity for our future thanks again and thanks again to the help for our prayers for helping you with your family soon as we can we are not going for our next church we will discuss it with our you soon thanks ..Version: 11.0.1

Unable to add previous gamesEdit: THANK YOU to the developer team for adding the historical check-in feature!! 5-stars Original Review (4-stars): One of the most basic features should be the availability to add previously attended games to your My History page. If for whatever reason you are unable to check in, there’s no possibility for you to log your attendance to the game. I understand and can appreciate how the app has shifted to a ticket-focused platform, but you have to let your users be able to log events the app may not have tracked. Otherwise, there’s not much we can really do with this. Please consider this to a future update..Version: 9.2.0

A stability disasterThe refreshed for 2020 version of this app is probably worse than the 2019 version. Thanks for bringing back the functionality of being able to add games that I’ve been to and access old photos, that should never have gone away, but it’s entirely unstable and I can’t scroll around without it being buggy or crashing! Also, all of my tickets right now say I need to call the box office, so why have this silly app? It literally doesn’t work..Version: 9.1.0

Room For ImprovementThis app is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through the app, or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in this app. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity..Version: 10.1.1

Generally works but buggyI got an additional email address so added it as second verified address. But have trouble adding tickets sent to that address to the app. Nearly every time it fails once then I have to try again and it works. One game won’t show up even after my friend I’m splitting the seat package with canceled and resent to the primary address. Also the home page shows my next game as the second game in my tickets list. And I get an error message when I try to down swipe to refresh the tickets list. MLB if this is going to be the primary way to distribute and use tickets you need to do better..Version: 10.2.0

Don’t updateSo I just updated the app. I had tickets to a game and luckily I saved them to my Apple wallet. Because after I updated the app my tickets are no where to be found. Don’t update if you have tickets for a game that hasn’t happened yet. I mean this app is supposed to be the way to track and get all your tickets, but if it deletes tickets from your account after an update it looks like you’re screwed Edit: After doing some troubleshooting on my own removing and reinstalling the app I was able to get the tickets back up in the app..Version: 10.4.0

Historial check inTHANK YOU for finally bringing back this feature! Most games I attend, the ballpark doesn’t have WiFi so I’m unable to check in during the game. This is the best part of the app and the continually updating breakdowns of ballparks attended and team records are great. It’d be even cooler if the app could recognize/distinguish historic games we attend, i.e. a player’s first hit/homer, last game, cycles, etc. Things that aren’t uncommon that might surprise us looking back. Or even just a tagline from the game itself..Version: 9.1.0

All On My Phone?!So I’ve registered run into problems already typing with your fingers on a small phone creates problems all unto themselves. Phones also run out of power and things get lost on your phone faster than they do on your computer. There’s no hardcopy left I don’t care how long some stadiums have been doing it. It’s relatively new with the Rays and the Rays are not exactly the kind of team you want to see go high tech? I’ve been in that building when the power shut down and nothing electronic worked so how is that going to work? So far not so good!.Version: 11.1.1

Getting betterThe app has improved over the last several months. Integration is good and team alerts are fun. The one area that still is weak is tickets. You would think that with all the money in MLB attendance they could figure out a centralized, secure portal for buying and selling tickets that allows fans to buy at market without the dealer mark up and inflated prices. I guess when the cow is fat and slow all the hyena get to eat.Version: 11.0.1

Password issues!!!This app was great not that long along. Now, at least twice a week I get logged out for some unknown reason. Then my password no longer matches my ID- I try to reset the password but can’t because the link I’m sent comes up with an error message! Please fix this, I have two games in the next two weeks..Version: 10.1.1

Tickets DisappearedI spent $320 on tickets for an even taking place March 2022 and logged in to check on my tickets and they have disappeared. Update….. I spoke to MLB-Support which was very helpful because the representative let me to the website and I was able to retrieve my tickets from there. I still cannot access them from the ballpark app and still do not know what happened there but at least I am able to access them on the website and I am content with that. I’m increasing my star rating due to MLB Support..Version: 10.7.0

Nice but can’t add past games anymore.I used to love this app, but now I can’t seem to figure out how to add past games to it. For example I went to 2 games in 2018 but it won’t let me add them or I can’t find out how to add them. So now I consider the app useless. I was in London for a Yankees Red Sox game and didn’t have internet access. Was going to add it later and once the game was over since I didnt check in it won’t allow me to add. Please fix this so we can add games from the past..Version: 9.0.0

Ok pretty good so farThis app is really good it showed my next game ticket so apparently I should listen to reviews that much because sometimes it could be robots and I just downloaded the app, by the way after my next game will it show the other game after I finish my next game can you please give me a response just to make sure? If my next game will be shown after my very next game..Version: 11.0.1

Better but not completeCan’t add games after the fact- the historical feature was so much better prior to Opening Day 2019 but they have opted not to fix this. I still have two games from April 2019 I haven’t been able to enter into my history. Bottom line- they care about you using the ticket feature on this app and don’t care about those who use this app to keep a history of their games. Don’t need the app if it’s just a ticketing app- I will use it to keep memories..Version: 9.0.1

Easy to UseThis app is the easiest way to handle all your ticket info and parking in one place. Great app..Version: 11.1.1

This makes ticket distribution seemlessWhat a great app.Version: 11.0.1

App reviewAmazing App to have..Version: 11.0.1

Some improvements neededLove the app and what all it shows you but it no longer allows me to add in pictures of the days and games I went to. Please put this feature back as I’ve added pictures before and they don’t stay. Please fix this!!.Version: 9.0.1

Finally!Glad everything is not lost! Can there be an update in the future to add notes/pictures to previous games we’ve been to?.Version: 8.3.0

Past gamesCan you not log games that you went to? Even just last Sunday?.Version: 3.2.2

Please add in MiLBLove the app, but would love it more if I can check into MiLB stadiums as well. This is my second AAA stadium and it would be great if it tracked those. Also, the ability to backtrack, I went to a few ballparks before this app came out and I’d love to input those..Version: 8.3.0

Getting betterMost aspects of the journal have been returned in the My History section, but there is one thing that needs to still be added. Please restore the ability to add pictures after the fact to games, and more importantly, restore the ability to add previous games. I have several games that I need to add because I could not check in for various reasons. Buying tickets and accessing them in the wallet is really nice, just please restore all the original features in My History.Version: 8.3.0

Upgrade has ruined this app for manyI am an avid ballpark chaser. I visit about 25 stadiums a year. Many of these include revisits to the MLB stadiums. I know many people who share the same hobby as me and we are all puzzled by how to use the new app to check in, share similar stories of the app not recognizing that we are in the ballpark and no longer being able to insert pictures. This upgrade is a complete disaster. I’m not sure what prompted the decision to revamp the app but it’s no longer useful. What a shame! Thankfully my history is there but I can’t seem to log my games going forward. It really deserves 0 stars..Version: 8.1.4

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