MLB Ballpark Customer ServiceMLB

MLB Ballpark Customer Service

The MLB Ballpark app is your mobile companion when visiting your favorite Major League Baseball ballparks. The official MLB Ballpark application perfectly complements and personalizes your trip with digital ticketing functionality, mobile check-in, offers, rewards and exclusive content.

**** Ballpark Features (iPhone) ****
• Access and manage your tickets (MLB account required; select clubs)
• Team schedule, ticket information and sales and promotional event listings
• Interactive map with directory of food, beverage, merchandise and other amenities
• Check In for offers and rewards
• View scores and photos from all your ballpark visits
• Customize to feature a designated favorite MLB team
• Social media clubhouse, including social rewards for select clubs
• Directions and parking information

© 2021 MLB Advanced Media, L.P. All Major League Baseball trademarks and copyrights used herein are the property of the applicable MLB entity. All rights reserved.

MLB Ballpark App Comments & Reviews

MLB Ballpark Positive Reviews

YEARS of waiting for editingWhen ESPN Passport went away, I was super bummed. All my historical check ins across several sports disappeared almost overnight. Thankfully, this app at least brought back the baseball portion of my lost archives. I was thrilled to check in the games that I had attended well after the fact and add pictures and little anecdotes and the stats that the app adds are fantastic. I did have one slight problem though. I went to a game in 2013 that ended after 7 innings due to rain but it wasn’t listed on the app despite being an official game. I checked in for a game the day prior and waited for the ability to correct it. Then for whatever reason, at some point they took away the ability to edit entries or add games after the fact. I’ve been hearing for YEARS how that feature is coming back any minute now but I’ve largely lost faith. Every 6 months or so I get irritated all over again about my mistaken entry so I email, call, and basically beg for them to edit my entry themselves...but no progress. It’s literally the only thing preventing this app from being a perfect tool for any baseball fan, the powers that be are fully aware of it, and yet are working on it at the speed of molasses running uphill..Version: 9.0.0

Room For ImprovementThis app is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through the app, or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in this app. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity..Version: 10.1.1

Used to be great...The 8.0 update made this once incredible app, absolute garbage. I can’t see notes that I’ve made, pictures that I’ve taken and the lists of teams and ballparks that I’ve visited. I used to recommend this app to lots of people, but unless changes are made to return to the way that it used to work, I will not be recommending to anyone. Please fix this app to how it used to work! Update - A few years later and the app is now better. Lost a few check ins and photos, but the app now has added Spring Training games (back to 2006) to check into. My only complaints are that I can’t access all of my photos on my phone; just a select few to add to those new checkins. Also, the app doesn’t post them in the order that I would like and it hasn’t updated all Spring Training Ballparks. Other than that, MUCH BETTER. I’ll go FOUR stars now!.Version: 9.8.0

Unable to add previous gamesEdit: THANK YOU to the developer team for adding the historical check-in feature!! 5-stars Original Review (4-stars): One of the most basic features should be the availability to add previously attended games to your My History page. If for whatever reason you are unable to check in, there’s no possibility for you to log your attendance to the game. I understand and can appreciate how the app has shifted to a ticket-focused platform, but you have to let your users be able to log events the app may not have tracked. Otherwise, there’s not much we can really do with this. Please consider this to a future update..Version: 9.2.0

Generally works but buggyI got an additional email address so added it as second verified address. But have trouble adding tickets sent to that address to the app. Nearly every time it fails once then I have to try again and it works. One game won’t show up even after my friend I’m splitting the seat package with canceled and resent to the primary address. Also the home page shows my next game as the second game in my tickets list. And I get an error message when I try to down swipe to refresh the tickets list. MLB if this is going to be the primary way to distribute and use tickets you need to do better..Version: 10.2.0

Better but not completeCan’t add games after the fact- the historical feature was so much better prior to Opening Day 2019 but they have opted not to fix this. I still have two games from April 2019 I haven’t been able to enter into my history. Bottom line- they care about you using the ticket feature on this app and don’t care about those who use this app to keep a history of their games. Don’t need the app if it’s just a ticketing app- I will use it to keep memories..Version: 9.0.1

Historial check inTHANK YOU for finally bringing back this feature! Most games I attend, the ballpark doesn’t have WiFi so I’m unable to check in during the game. This is the best part of the app and the continually updating breakdowns of ballparks attended and team records are great. It’d be even cooler if the app could recognize/distinguish historic games we attend, i.e. a player’s first hit/homer, last game, cycles, etc. Things that aren’t uncommon that might surprise us looking back. Or even just a tagline from the game itself..Version: 9.1.0

Nice but can’t add past games anymore.I used to love this app, but now I can’t seem to figure out how to add past games to it. For example I went to 2 games in 2018 but it won’t let me add them or I can’t find out how to add them. So now I consider the app useless. I was in London for a Yankees Red Sox game and didn’t have internet access. Was going to add it later and once the game was over since I didnt check in it won’t allow me to add. Please fix this so we can add games from the past..Version: 9.0.0

I still miss the old appUsing this app in 2019 was so frustrating. I’m really upset many features I loved were no longer available. Logging in today I can see improvements such as adding pictures to games attended in prior years and completing missed check ins. But I’m still missing the ability to add an image of the team logo and ball park name on to my uploaded picture. Is that feature coming back any time soon? I hope so!!.Version: 9.2.0

Latest Update is so soI have been happy to use this app to track my ballparks and updated it today hoping I could include past games before I had the app. I added two games from 1997 and 2001 so that my ballpark total would go up but no luck. My husband and I only have two more ballparks to visit but this app won’t reflect my true total. At least I have my tickets as proof..Version: 9.2.0

Took awhile but tix cameSo even though you verify your email address the tixs still take awhile to transfer to your wallet. I can’t blame the app, I guess each stadium is different. Milwaukee is a little slow, lol, nonetheless I still have my tickets and I’m excited!! Be patient and if you’re not contact the stadium..Version: 9.0.0

UnsubscribeThe app works fine. Was able to get tickets transferred and got into the park with no hassle. I’m rating three stars because after getting this app I’ve been getting spammed with MLB email. I’ve unsubscribed three times now and still am getting them. MLB Auctions, MLB Morning Lineup... I don’t want to get bombarded with emails, and I don’t remember seeing an opt out option when downloaded.Version: 10.2.0

Can’t delete certain check-insReally specific situation. I understand you can’t delete check-ins that you did while physically at the game. I attended the second game of a single-admission double header, and it checked me in for both games. Unable to delete the first game and the numbers in a my journal are skewed. Other than that, love this app..Version: 9.1.0

Almost back to normalI’m someone who wrote my entire journal going back through stubs from when I was a kid. A lot of the features have been restored into my history. I think the ability to edit notes after the fact and checking into past games is still crucial to getting this app back to as awesome as it used to be..Version: 8.6.0

One more thing...Update seems better (we’ll see when the season starts), but I still need to be able to check in the games from the first half of the 2019 season while the app was prolapsing. I hear it’s coming soon, but the update looks like an improvement from last year’s train wreck. Keep it simple, guys..Version: 9.0.0

Excellent app!As a four sport fan I love how mlb puts out great apps for its fans. I love ballpark and it’s features which I have found super convenient when going to live games. One area I have found super convenient is having my digital tickets inside the ballpark app..Version: 9.0.0

Excellent AppThe ease of access to tickets, my favorite teams news, and the need to know information for upcoming games is unparalleled. The app is easy to use, clean looking and a really enjoyable experience leading up to visiting a ballpark. Keep up the great work MLB Designers and Tech!!!!!.Version: 8.6.0

Getting betterI’ll credit the app developers with this, they do seem to be listening to customer feedback. Each release it does get faster and more user friendly. Considering how poor it was at one point I’m pleasantly surprised where it’s at today..Version: 10.0.0

Great supportI had an issue removing accounts from the app and thankfully the team responded and was able to help. The app might not be perfect yet but it’s reassuring to know they read these reviews and will respond to help and make it better!.Version: 9.0.1

Problems with history accuracyPrevious games for the Seattle Mariners list the venue as T-Mobile Park even though at the time it was called Safeco Field. Also, on June 24, 2011, the Mariners played the Florida Marlins (not Miami). I’d love to see accurate logos for the time period games were played as well. I really wish the history of the games were accurate..Version: 9.0.0

Too much personal info and insecure when I just want ticketsIt’s probably a good app for someone who wants that sort of thing, but I just want tickets. The app wants too much personal info, doesn’t support sign-in with Apple, defaults preferences to emailing spam that I don’t want. And it doesn’t allow long enough passwords to use a password generator..Version: 10.2.0

Great app!!!Thank you for fixing the My History section!!! I was finally able to add my Spring Training games. Any chance you’ll ever add the stadium filter back? I loved being able to frame our stadium visits with the filter..Version: 9.3.0

Please add in MiLBLove the app, but would love it more if I can check into MiLB stadiums as well. This is my second AAA stadium and it would be great if it tracked those. Also, the ability to backtrack, I went to a few ballparks before this app came out and I’d love to input those..Version: 8.3.0

Some improvements neededLove the app and what all it shows you but it no longer allows me to add in pictures of the days and games I went to. Please put this feature back as I’ve added pictures before and they don’t stay. Please fix this!!.Version: 9.0.1

Getting betterMost aspects of the journal have been returned in the My History section, but there is one thing that needs to still be added. Please restore the ability to add pictures after the fact to games, and more importantly, restore the ability to add previous games. I have several games that I need to add because I could not check in for various reasons. Buying tickets and accessing them in the wallet is really nice, just please restore all the original features in My History.Version: 8.3.0

Manuel login is painfulLike the app overall and it's handy to manage my tickets but I hate having to type in my login information every time. Please consider an option to save or use fingerprint for iPhone..Version: 5.1.1

Finally!Glad everything is not lost! Can there be an update in the future to add notes/pictures to previous games we’ve been to?.Version: 8.3.0

Good app for those who go to games.Good app.Version: 5.2.1

Great idea but features disappearTrying to enter the promo code, but there's no place to enter it. Tried to pay for concessions, but it wouldn't register the app. Tried to see my points history, but that feature disappeared as well. It's a good idea, and was fun to use at first, but there are a lot of bugs that need to be worked out to function properly..Version: 5.0.1

Love the app!Great to keep track of games and info plus maintain my flex pack account. Great app!.Version: 5.1.1

An improvementApp is good, my only suggestion would be the ability to add any torus that a person has taken. That way you could keep track of all of the parks you've been to, not just games attended. Especially since the app is about the ballparks themselves. Thanks!.Version: 3.3.1

Past gamesCan you not log games that you went to? Even just last Sunday?.Version: 3.2.2

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