MLB Ballpark Customer Service

MLB Ballpark Positive Reviews

Used to be great...The 8.0 update made this once incredible app, absolute garbage. I can’t see notes that I’ve made, pictures that I’ve taken and the lists of teams and ballparks that I’ve visited. I used to recommend this app to lots of people, but unless changes are made to return to the way that it used to work, I will not be recommending to anyone. Please fix this app to how it used to work! Update - A few years later and the app is now better. Lost a few check ins and photos, but the app now has added Spring Training games (back to 2006) to check into. My only complaints are that I can’t access all of my photos on my phone; just a select few to add to those new checkins. Also, the app doesn’t post them in the order that I would like and it hasn’t updated all Spring Training Ballparks. Other than that, MUCH BETTER. I’ll go FOUR stars now!.Mackey SasserVersion: 9.8.0

YEARS of waiting for editingWhen ESPN Passport went away, I was super bummed. All my historical check ins across several sports disappeared almost overnight. Thankfully, this app at least brought back the baseball portion of my lost archives. I was thrilled to check in the games that I had attended well after the fact and add pictures and little anecdotes and the stats that the app adds are fantastic. I did have one slight problem though. I went to a game in 2013 that ended after 7 innings due to rain but it wasn’t listed on the app despite being an official game. I checked in for a game the day prior and waited for the ability to correct it. Then for whatever reason, at some point they took away the ability to edit entries or add games after the fact. I’ve been hearing for YEARS how that feature is coming back any minute now but I’ve largely lost faith. Every 6 months or so I get irritated all over again about my mistaken entry so I email, call, and basically beg for them to edit my entry themselves...but no progress. It’s literally the only thing preventing this app from being a perfect tool for any baseball fan, the powers that be are fully aware of it, and yet are working on it at the speed of molasses running uphill..DaveybartlettVersion: 9.0.0

Baseball Ballpark App SuggestionThere should always be any forms of medi shown posted on up here that would actually always be able to explain as specifically as possible about the reasons for why it is always as impo as ever nowadays m, today in general that all of these forms of media always make sure to explain the very best that they all ever could about always making sure that this type of app never,ever sets any sorts of limits to all that it could ever have shown on it. This meaning like the amounts of specialized types of fea that are ever installed into it that would actually allow any sorts of fans in general to actually be able to keep up with any types of teams in the sport of Baseball itself regardless of the types of teams that they all are. All of these types of things should all always make sure to include translating all of these types of features into as many different worldwide foreign languages as possible. Lastly, all of the forms of media mentioned way earlier in the beginning should all always be translated into as many different worldwide foreign languages as possible and everything..Billy AlbornozVersion: 11.0.1

Worth the wait!The Ballpark App has had quite a journey but seems to have reached a good level of stability and reliability (even with some teams not really using the technology as well as they could). The Check-In feature is FANTASTIC. You can go back and enter games from the past. The app does the hard work -looking up the details. I add a picture of my ticket stub for self-verification. So far I’ve entered games back to 1984. This feature should be highlighted much more! Of course, an “export” function would be a great add. Now, if you can get the MLB App folks to fix the stat look-up function, especially for historical players, my baseball game attendance would be much more enjoyable as I would have something else to do than watch the game (since “my” teams are the Tigers, Cubs, and Nationals). 🥸.Foobar3441Version: 11.2.0

First Purchase for 75 year oldNow that I have received the notification that my tickets were successfully purchased, I have suggestions to help with future purchasers: My notification of a receipt of purchase was eventually finding my tickets on the Ballpark app. I am used to receiving confirmation that my purchase has gone through and additional instructions if needed. I did not have my MLB/Ballpark app notifications enabled because I had never used it beforehand. I did not understand that my tickets would be delivered in this manner. I suggest that MLB should make instructions clearer for purchasers of any age or those of us who are not digitally savvy! Now, I would like to find a seating map that I can find exactly where my seats will be located. That’s enough from me!.Larry James JohnsonVersion: 11.0.1

My birthday presentI bought my ticket on Monday June 5 th my birthday. I met the most beautiful family who have had season passes for 40 years! The best seat in the stadium behind home plate, in the shade, and access to the Scout Club! I had the most wonderful time, autographs from 5 of the pitchers! Everyone helped me finding my seat, food, except this tall man inside the Reds Team Shop who made me get out of the store and get back in line and re-enter the stadium and rescan my ticket! That was the most traumatic unacceptable experience. I hope it never happens to anyone who goes by themselves to the Cincinnati Reds game . Thank you for my birthday celebration at the Cincinnati Reds game!.CovudyfVersion: 12.1.8

Cool cokeThanks for the update I just need help with this plan and I’ll check it again soon thanks for checking on us to discuss our plan to begin with this weekend we will discuss it again soon and we’ll see what happens next Monday thanks again again soon as you can we can help us out thanks again and we have to have our next meeting soon thanks for your help soon as you have an opportunity for our future thanks again and thanks again to the help for our prayers for helping you with your family soon as we can we are not going for our next church we will discuss it with our you soon thanks ..StanBohonVersion: 11.0.1

Unable to add previous gamesEdit: THANK YOU to the developer team for adding the historical check-in feature!! 5-stars Original Review (4-stars): One of the most basic features should be the availability to add previously attended games to your My History page. If for whatever reason you are unable to check in, there’s no possibility for you to log your attendance to the game. I understand and can appreciate how the app has shifted to a ticket-focused platform, but you have to let your users be able to log events the app may not have tracked. Otherwise, there’s not much we can really do with this. Please consider this to a future update..JohnfickelVersion: 9.2.0

Can’t access tickets over a week laterI bought my tickets over a week ago and they still say “Barcode not available” contact member service. I have emailed three times; I received two calls one day when I was in a meeting. The person said they would call me the following day. I never received a call. I sent another email asking for someone to contact me to resolve the issue; only to receive an email saying we’re trying to contact you, what time will you be available. No one had called that day..NorthShot12Version: 10.7.0

An incomplete app if there ever was one.I guess as apps go, this one provides a way to purchase parking & seats prior, which is handy, but why no Apple Pay option? Next, had to use the app to enter Dodger Stadium for the Elton John “Farewell Yellow Brick Road” show. Where is the map showing where our tickets are located? Or at minimum a map of Dodger Stadium so we could find our seats? Geez, frustration abounded with the people I spoke to because they were having the same issue. I mean sure, I could Google where my seats are at but then what value is the app proving other than a sales tool? Maybe MLB should hire some of the developers that made the Walt Disney World and Disneyland apps since they include Apple Pay and park maps..RickenBatVersion: 11.6.0

Room For ImprovementThis app is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through the app, or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in this app. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity..Jt81400Version: 10.1.1

This shouldn’t be this difficultI’m a season ticket holder and I used this app seamlessly in the past. This year it is ridiculously ridiculous - I don’t understand how it goes backwards in this day of everything being technology driven. I also don’t understand how it is we are expected to use this to get into the ballpark with tickets but my tickets are not able to be seen. I am starting to really dislike the hoops I have to jump to see tickets I should be able to see after I log in like it used to be. I. AM. NOT. HAPPY..JMH1988Version: 11.0.1

Awful customer supportNo tickets showed up in my wallet. Did all things ap suggested. I have an order number but there is no where to enter that so i went through phone tree and chat. Same advice. Refresh wallet and check email. I had done this several times. Only advice was call back during M-F business hours. Well the game is in two hours so that’s not helpful. App should give the customer a way to add their own order or referenced items number since customer support is non existent..Lizzy12121212121212123Version: 10.4.0

Generally works but buggyI got an additional email address so added it as second verified address. But have trouble adding tickets sent to that address to the app. Nearly every time it fails once then I have to try again and it works. One game won’t show up even after my friend I’m splitting the seat package with canceled and resent to the primary address. Also the home page shows my next game as the second game in my tickets list. And I get an error message when I try to down swipe to refresh the tickets list. MLB if this is going to be the primary way to distribute and use tickets you need to do better..PSK1Version: 10.2.0

A stability disasterThe refreshed for 2020 version of this app is probably worse than the 2019 version. Thanks for bringing back the functionality of being able to add games that I’ve been to and access old photos, that should never have gone away, but it’s entirely unstable and I can’t scroll around without it being buggy or crashing! Also, all of my tickets right now say I need to call the box office, so why have this silly app? It literally doesn’t work..TaylorJNessVersion: 9.1.0

Don’t updateSo I just updated the app. I had tickets to a game and luckily I saved them to my Apple wallet. Because after I updated the app my tickets are no where to be found. Don’t update if you have tickets for a game that hasn’t happened yet. I mean this app is supposed to be the way to track and get all your tickets, but if it deletes tickets from your account after an update it looks like you’re screwed Edit: After doing some troubleshooting on my own removing and reinstalling the app I was able to get the tickets back up in the app..ScoodicusVersion: 10.4.0

Tickets stuck between TM and MLB BallparkI transferred tickets, they still show on my end but are not accessible to me. The persona I transferred them to (who I’ve transferred tickets several times before), can’t access them either. We’re afraid we’ll be told to contact TM directly…….I’ve had that experience with another ticket issue…..was not pleasant. Taking days and calls to resolve……and I still have a ticket I don’t want, way over priced and can’t really sell for what I paid………TM, not great...Ceasel HauqVersion: 12.3.1

BallparkCan’t play bingo anymore.Fatttttttttt cattttttttVersion: 13.0.2

JmmcCabrera.Wero cabreraVersion: 12.1.7

Good appThe app is really good.Lopez UfarteVersion: 13.0.0

BallPark useMLB BallPack App is easy to use and keep everything in one place..LA42MC12Version: 12.3.2

App updateSo annoying that everytime I try to do something on the app I get a message about updating for the new features but when I go to the App Store the app is fully updated..Chosa84Version: 12.3.1

Love itSo easy and accessible. Perfect for the baseball lover.OhheymichVersion: 12.1.8

Top Notch Tigers in LakelandToday we attended the Tigers game for my husbands birthday. Not only did they put streamers on our seats, they provided a birthday card and put his name on the scoreboard. He was thrilled. Made our day. And then they won the game in the 9th. Perfect all around. Thank you ⚾️❤️⚾️❤️⚾️❤️.Sue M from OntarioVersion: 12.1.2

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 13.0.3

MLB Ballpark Negative Reviews

What a nightmare, bought tickets online and app was at fault.Bought my tickets a month early and they showed up in the app, even got a email the day before saying it was good to go on the ballpark app. Well before we drove an hour to the stadium I tried to log in and download them to my phone but my password wouldn’t work, no big deal, reset password but I never got my reset email so I called. They told me to go to the stadium that the reset can take 10-15 minutes just head to the stadium and if I didn’t get them by then just come to the box office. So after paying $25 to park and walking a mile to the stadium, still no reset so to the box office line I go. By this time it’s 30 minutes before the first pitch, spent a hour in line and in the end I was told I didn’t have seats even though I had a email with my seat assignment. The lady in the box office told me she couldn’t do anything and if I wanted to talk to a manager I had to go to the other side of the stadium to another box office. Went to the other side, manager looked at my seat assignment and printed my tickets and we went in, by the time we got a drink and snack, it was the 5th inning. Not a big deal, we only came for the food really but boy was it bad. Save your money and just try the French fries, he other stuff is crap. Even the Dr Pepper was flat and the souvenir cup was from last year. So now I’ve got a souvenir cup to remind me of the worst MLB experience and they even got that wrong..EY78Version: 12.1.7

An actual scamPurchased tickets on seat geek for a game the day of. Whenever you purchase the tickets it says the tickets are “pending” and the seller needs to confirm, fine. But after, they say that the tickets are confirmed and send you an access link, which prompts you to download the app. Once in the app, there is literally no way to get these tickets. No amount of uninstalling and reinstalling, changing my password, or anything or the sort will make them appear. No one will answer the phone when you try to call customer service, and when they do they literally tell you to uninstall or change your password. I am out $65 which is completely fine I just would never attend another game, especially with the lack of understanding from customer service when this is a known issue. This app gets TERRIBLE reviews, why in the world is it the only way to get tickets? I am not spending more money on another ticket when my card was already charged for the first one. I don’t understand how they can charge my card when I do not have a ticket. Others have had the same issue. The lack of customer service from this big of an organization is crazy..Amanda ocVersion: 10.4.1

Very glitchy and unreliableFirst time I used the app for ticketing went very well. Second time was a nightmare. Purchased both a parking pass and two tickets. The app said I had three tickets - great - but when I went to access the tickets the only thing that would appear was my parking pass. Game tickets nowhere to be found. Tried multiple times to retrieve them - nothing. Got to the gate and the gate attendant wasn’t able to help either. Her manager had to walk us to the box office so they could try and retrieve our tickets out of the system. Couldn’t find them by my name or order number. Finally, once we produced the CC used to purchase the tickets, the agent was able to find them. By then, we had already missed some of the game. What if that card was not with us? They wouldn’t have found our tickets and we would have either had to be another pair - or wasted our money entirely, along with the game. If MLB wants to go this route for ticketing they NEED to fix this app. Very frustrating..JennaMIOCVersion: 10.4.1

Where are my tickets?I wanted to buy tickets. I had the app but hadn’t used in a while so I had to reset my password. I reset, and then when I went to add tickets was prompted for my email and password again even though I was theoretically already logged on. When I entered my information, I got an error message saying that the credentials didn’t match. This happened twice. Then I called MLB customer service and spent at least 20 minutes on the phone with a person describing my issue and we uninstalled and reinstalled the app, changed password again, etc. it still didn’t work. The agent referred me to my local Houston Astros box office, saying that the ticketing account was separate. Then I called the Houston Astros box office and waited on the phone for at least an hour until I gave up and hang up the phone. I decided to create a new account with a different email account. I was hoping this would solve my issue. I was able to login and purchase tickets. Then I went to the app to sign in with my different email address. The tickets are not in the wallet in the app and are nowhere to be found. I have the email with the ticket information, but the tickets do not appear in the app which is where I need them so that I can enter the game. I remember this app being difficult to use in the past, but it seems like it’s worse now. I am beyond frustrated and can’t believe this is the way that one should buy tickets to all MLB games..G00d 5oupVersion: 10.2.0

Terrible User ExperienceThis app is without exception, the worst app I've ever used. It almost never works. Takes forever to load. Tickets do not transfer to my Apple wallet. The system usually crashed when you're at the ball park waiting in line trying to get in. The app caches events and posts then above tickets to games regardless of event date. All in all, this app represents the worst component of being a baseball fan their is. Takes nearly 5 clicks just to open your tickets. Very difficult to use, my parents struggle with it and always ask me for help. Friends have not been able to get into games because the app does not work or load properly on their phones even with perfect wifi and network performance on the newest iPhone. Please MLB do something about this horrendous situation. Update - the developer responded to my review with a very generic, unhelpful response. I believe a bot may have responded as opposed to a real human which is not a surprise, given the quality of their application..WytitoVersion: 12.1.9

RidiculousI’m completely done with going to Cardinals games all together. The hoops you have to jump through just to buy a ticket let alone the ridiculous amount of steps you have to go through to try, yes, try and retrieve them starting with having to download an app just to have a chance at actually see your ticket. My wife forwarded me tickets to one of the the Cardinals games to my email but no can’t get your tickets there. You have to download an app. So I did that. Tried to set up an account but it tells me there’s already an account under my email. I have no clue how that happened so I go through the process to change the password. Then when I open the app and try to log in; it tells me the email address and password doesn’t match. I’m done! I’m through! Not when I can sit home, watch it on TV and not spend a fortune on food and drink, parking and gas to get to the ballpark and back home. 😝.SnorebuttVersion: 10.5.0

Not all thatI thought it would be more helpful when actually at a game for my team’s home stadium. The first thing I was interested in was navigating the stadium itself, with maps and information useful for finding my seat, concession stands, bathrooms, etc. Then, what’s the best way to leave the stadium to get back to the parking lot I used. There’s almost none of that. The stuff that they did have was not easily recognized for what it was (due to lack of visual cues). The app needs to be more intuitive. The in app concession ordering seemed to have a very limited menu, pickup locations were inconvenient and I had little idea which ones were closest. Entertainment played at the stadium was available for voting in the app but I had to hunt for it. I don’t want to waste time becoming an expert on the app for the limited time at the stadium. This seems more like a half baked idea than a truly helpful experience..Es Cargoe xVersion: 11.3.0

Doesn’t even pretend to not be garbageThis app is unbelievably poorly designed. It forces you to log in whenever you want to do anything, which would be fine if it A. Saved your spot in what you’re trying to do so that you can continue without interruption and B. If it didn’t ask you log in every thirty seconds or whenever you clicked anything. This is terribly inconvenient because whenever you try to search for tickets it tells you to log in and then drops you randomly to wherever it feels like it within the app so that you lose your spot and have to start over again in what is an endless cycle. You can never manage to actually get what you want done, and to make matters worse you can’t even select your seats. It just kind of gives you whichever tickets it thinks are best for you based on arbitrary criteria. What a joke. I’d rather not even go to a game if this is how we have to purchase tickets..YolozunaVersion: 11.3.0

Cannot retrieve ticketsI purchased a 2024 season ticket as I have done since 1991. At the time of purchase the requirement was to have an iPhone 6 or higher. I currently have a iPhone 7 that cannot be upgraded to ios16 the current requirement for using the new updated Ballpark app. Consequently, I paid for tickets that I won’t be able to use because I can’t retrieve them. I called the Orioles office and they said they were aware of the problem and that other fans were having the same problem. The ballpark app was apparently updated with the new iOS requirement on March 15, 2024 less than two weeks before opening day. I have no idea what will happen next, but I am not in a position to buy a new phone at this time. Hopefully, MLB can find a fix so that fans can see the games the that they paid for last January. I have been a season ticket holder for 33 years..Retired submariner664Version: 12.4.1

I always have problems with the Ballpark App!Every time I buy tickets and need to log in to the Ballpark App to access my mobile game tickets, I have trouble even logging into the app. I always get an error message that says “Something went wrong trying to log in. Please make sure you have a stable network connection and try again.” Really?? I have 4G Verizon network and ALL my other apps work without any issues. Why does ONLY this Ballpark App continue to have issues allowing people to log in. It’s 2021… you’d think they could have resolved the most basic concept of an app that includes allowing users to log in. I hate that MLB makes us use this terrible app in order to access our tickets! I always have to call and request the tickets some other way because of this horrible app that never works. I would give it negative stars if I could..Jen_the_travelerVersion: 10.3.0

Avoid needing this AppBIGGEST CONCERN: If the app is glitching, you don’t have your tickets. There’s no workaround. Offer a website option if the app crashes or add to Apple Wallet or something!——It’s MLB’s version of Ticketmaster. Except it’s not good. I had tickets to a game. And everything I read said I had to get the tickets solely through this app. There was some glitch connecting the email I used to purchase them and the email I used with this app. Long story short, I spent 2 hours figuring out the issue. So I deleted the app and downloading it again got me my tickets. If the app has a glitch, you’re in trouble. There’s no workaround. No online website to view your ticket. It’s only accessible in this app. I will be avoiding tickets through this app from now on. Also, customer service got back to me during game time to tell me to download the app. Thanks a lot..Long time Y! User/fanVersion: 12.1.10

Do not download!I can’t emphasize this enough. DO NOT DOWNLOAD! MLB is peddling a crap app. To see my tickets, I had to verify my email. To do so, I had to follow a link and enter my credit card Info. There was a check box you had to uncheck if you didn’t want it to automatically subscribe you to a video streaming site, Tudum. I did this and it still subscribed. I messaged and emailed Tudum to cancel and have yet to hear back. To top that off, I tried to pull up my tickets and it said they would be available closer to game time. Drove to the game, pulled up the tickets and, while it showed the seats and parking ticket, it said it couldn’t display the barcode…. Ended up having to go through Ticketmaster to find my tickets. This app is useless and subscribes you to a service you won’t use and, apparently, makes it impossible to unsubscribe from…. DO NOT GET THIS APP..GethysVersion: 10.2.0

Not able to receive tickets from my friendWow what a terrible customer experience! My friend bought me a ticket to go to the game with him. He forwarded the ticket to me. I have to download an app in order to receive a ticket? Talk about a terrible customer experience. Now I download the app I create an account and my ticket is not visible. I dig into the app it says that I have to verify my email address in order to receive my ticket. I log into my computer I verify my email address. Now I refresh the app I still don’t have my ticket. What a complete waste of time as a small business owner this is probably the worst customer experience that I’ve ever had trying to get tickets. What a joke. Dear MLB as one of your customers that goes to several games per year you can do better. More importantly your customers deserve better..Uwjp2002Version: 11.0.1

Can find my ticketsThis stupid website or whatever you call it application has a duplicate application one is major-league baseball. The other one is major-league baseball park. You have to go to the Major League Baseball Park if you want to download your tickets I tried for 48 hours until this was explained to me by vivid seats, another absolute terrible app trying to buy tickets to a baseball game was hijacked by MLB, so even if you go through Apple Pay, you go through the website you buy the tickets you still have to go to Major League Baseball to get your seats what are complete and utter Djoc waste of time lesson and frustration there is no customer service basically when yo the questions to hang up on you it happened to me 12 times. These people should all jump off a cliff. Worst experience of my life..Billy boy sacVersion: 12.3.0

Useless App- Don’t DownloadI bought tickets for multiple games and all of them have “Barcode not available, account restricted” It tells me I need to verify my email. I go to do that and it says my email is verified. I couldn’t get this to work and I’m sitting outside in 90 degree heat in the Bronx with 2 small children. As many times as I tried to get this to work by deleting re downloading logging out logging in. It didn’t work. I had to just leave because my kids overheated and I had to get them water. They were troopers because they didn’t complain at all and handled that heat fine. But this app made me miss the first 2 innings of the game because I had to go to the box office and they fixed the problem instantly using a text message to my phone to open the tickets. I would a avoid using this App at all costs..14326853Version: 11.2.0

More events/pictures taken awayWith your latest update you took away Fan fest check in’s, homerun derby check in and all pictures related to those events. Why would you remove those events years after I checked into them? And I also am not able to add old games that I did not check into at the ballpark. Very disappointing. Your app was perfect before why keep tinkering with it and removing popular features? Also I noticed you removed all my World baseball classic check in’s from 2017! Why would you remove all these games and events. I hope this is a glitch and will be restored very soon. Also would be nice if we could add spring training games. A lot of people travel to ballparks all across the county and want to log their experiences. It’s very disappointing that all the features keep getting removed. MLB please listen to your fans..DRMcMenamyVersion: 9.0.0

Couldn’t access tickets at gameVERY unhappy with this forced use of an app to get into stadiums when we all know service is shotty. We pull up to the park, try to access tickets and it says “error, something went wrong. Please try again.” Over and over when we try to log in, I had to use someone else’s phone, have them download the app and sign into my account and thankfully it worked. If you’re going to force people to use a system like this, you need to force ballparks to be prepared to access this system themselves when your service fails paying customers. The ballparks need to be on the same system and can pull up my account to view my tickets because had I not be able to use someone else phone, I would have been denied access to what I legitimately paid for..DocBar94Version: 13.0.2

Won’t let me purchaseI hate that I have to use this app to purchase tickets. I don’t think it’s the most user friendly and if anyone knows of a different way to purchase digital baseball tickets, please let me know. I have been trying to purchase tickets for an upcoming game for the past hour and the app will allow to select tickets however, it won’t let me get to payment details. It tells me that the page won’t load but to close out and continue. When I close the page, it makes me start all over. I tried to use the web version which allowed me to get all the way to the payment info and when I click finish, there is a pop up that tells me that there is a connection issue and to try again. I have used my phones network and WiFi and still no luck!.Renee_A.22Version: 11.4.1

Ticket recall needs to be recalledYou can’t encourage digital ticket transfers through third party resellers, and then also enable a ticket recall feature. What a joke. I bought six tickets through SeatGeek, received my tickets in the MLB ballpark app, and then two days before the game one of my six tickets was recalled. My SeatGeek account still reflects the original six tickets that I purchased, and yet only five are now available in my MLB ballpark app. Why does this feature even exist? Once they are transferred to me, I should be the only person who can forward those tickets to someone else. So frustrating. I have now been on the phone with MLB app support, the ballpark box office, and trying to get ahold of SeatGeek customer service for two hours straight and no one can help me, everyone is pointing fingers at everyone else..G_mac420Version: 10.4.1

Ineffective appHad a ticket sent to my email, so I had to download this app. My ticket didn’t show up under the ‘ticket’ tab, so had to look in the FAQ to try to figure out an alternative route. Ended up going to my team’s tab and select access ticket from there. Then I had to log into Ticketmaster, but my Ticketmaster account wasn’t linked to the same email the ticket was sent to. So I had to create a new Ticketmaster account with a different email. My ticket still won’t show up, I have to use the ‘access ticket’ route so there was like 6 more steps to an already tedious process of accessing my ticket through Ticketmaster. Who do I vote for to abolish creating new accounts and passwords for literally anything you want to use on the internet or phone?!.425JulesVersion: 13.0.3

UpdateI went to the ball park with the tickets on my mobile phone it would not let me open the tickets when I arrive because it required me to update the Ballpark app. I could not update the Ballpark app because it requires 16.0 iOS and I only have 15.8 on my phone. I was able to Access tickets last week on my phone but today nothing so I could not show anyone my tickets when I arrived. This is very bad. check before you leave for the ball park. Very disappointing with no warning! I had to go to the ticket booth and give them my confirmation and it took them a while to find my tickets and then they had to print them out. I was lucky not everyone can do that..Sw deeVersion: 12.4.1

Has sponsors that interfere with app functionalityTrying to access my tickets on this app, and I follow the prompts and was asked to enter my credit card number only to be in rolled in some movie membership application, which was not my intention. I immediately got a fraud alert from my credit card company via text and confirmed that it was fraudulent, they shut down my credit card and I was unable to use it during the Cubs game. I was forced to use this app to get my tickets. It should be an honest easy to use application that does not lead you down the dark hole of unwanted subscriptions. It took me over an hour to manage and unravel the damage via phone to get my credit card working again. I would definitely not recommend using this app..$learner2018Version: 12.1.5

A Really Frustrating AppI can understand how many Can think that this can be convenient. The problem is that this is the ONLY way to retrieve your tickets. There is no other option. If your phone is outdated or you have problems downloading the app, well you pretty much lost your money and your tickets. It would be great if MLB Ballpark gave you an option to receive your tickets on your phone or have them emailed to you. Just like the airlines do for one’s boarding pass. Instead, this app leaves you frustrated and full of anxiety on if you are going to see the game. Addition: I just spent over 10 minutes trying to submit this review because every nickname I try to use is taken and you can’t submit without a nickname! This is ridiculous!.123;:688Version: 11.0.1

Won’t unlock ticketsI’ve used this app once before and it worked fine. This time it says I have tickets available but when I click to retrieve them the takes me to another page and says that I haven’t bought any tickets. Really frustrating. Update: The response to my original review suggesting that I just follow the online instructions to retrieve my tickets is ridiculous. It wouldn’t work. Period. I eventually went to the customer service window at the ballpark and was told that they have had a lot of problems that day retrieving tickets that were sold in a block. She took care of it in about 30 seconds. I’m just glad I wasn’t locked out waiting on tickets to a concert. Oh well. Better luck next time I hope..Cactuskid!Version: 12.1.4

Extremely Complicated for 1st time users and people over 50…The most important thing Is you better has access immediately to the email the tickets were originally sent to. In my case, they sent a confirmation email to me work email address and Im not at work. Nor can I access it remotely. So you’re stuck then. Took 2 1/2 hours plus driving 30 miles to work to be able to do anything with them. Missed most of the game. Im all for change and improving but this is way too complicated for the average person. Especially for someone 50 or over. The worst experience I have ever had. Definitely won’t be using again, easier to watch on TV. Great job MLB, you screwed up a system that worked well for decades. 👍.Shawneeic1999Version: 11.5.0

Warning: this app will lose your tickets—Class Action LawsuitI’ve used the app for years, including traveling to all 30 parks, and the ticketing was always wonky but now it has literally lost tickets I bought for spring training. The app notified me that the transfer was made from the seller and even displays the ticket details — but there are no tickets. Multiple attempts to engage MLB customer support were met with the equivalent of ‘not our problem.’ Do NOT use the app for ticketing, or do so at your own risk. MLB needs to do better. I have also just seen all the other reviews from people facing the same situation. I’ll be posting here about a potential class action lawsuit against MLB, which is clearly just happy to take our money. Stay tuned..ScofriVersion: 12.0.2

Disappointing SupportI have used this app for several years without any issues. UNTIL NOW! Yesterday bought several sets of spring training game tickets and the app will not load them. And also the app is now frozen in a refresh mode. Contacted customer service and provided the info they requested and received advice that did not resolve either problem. And now have been “pushed” off to other places to get this resolved. Hopefully, with a couple months before spring training starts I will be able to get my tickets. Very disappointed with with this “monopoly” ticket arrangement, and the seemingly cavalier “do the minimum “ attitude by the Ballpark App..Shari LouieVersion: 11.7.0

New update?Just noticed another update to the app and, at first glance, it does not appear to be a good one. I have come to really enjoy the journal/history function as I have been adding games I attended going back to my days as a kid. As part of that, I valued the standings of teams I’ve seen live and the ability to view all of the stadiums I attended. While the games are still there (along with photographs I’ve added from those games), the standings and stadiums attended functionality appears to have disappeared. It has disappeared during prior updates but you brought it back? What’s going on? Do you intend to bring it back again? The features on/features off inconsistency depending on the update has become quite annoying. Thanks..JerseyjonathanVersion: 10.3.0

Gonna be a mess at Spring trainingThis is the first year that I was told we basically have to use this. It was get your season tickets early ( digital) of wait several weeks more for hard tickets. I have friends who don't want to create an MLB account and download the app just to attend a single game. What if they want to walk out of the ballpark and come back in.(Medical reasons) You can't tag the tickets so now I have 9 tickets for a game that I have to try and remember who's got what tickets. Simply before I would clip each person tickets with a note of who's they were. Weak beginning. So many flaws that it will be a mess until MLB really spends some $$ on a proactive development team. Looks like they hired the lowest bidders... Sad.JohnnysoupVersion: 9.0.0

Review of MLB/Rays Ballpark AppVERY, VERY, VERY difficult to follow. Was unable to login due to stale/updated Information; was instructed to go to CUSTOMER SERVICE but was UNABLE to locate a link to that page. Forced to call the Rays contact number, was transferred to TICKETS after a 10-minute wait. Nick was MOST helpful in solving my login issues and provided pre-paid parking info. He warrants a salary raise but your Web Design staff needs to be TRAINED to check their work. I am a former web site developer and I learned early on to open the page I had just written and “push all the buttons” and “read all the text”, then make the necessary changes; if old (75) guys like me can’t make the page/site work, you have a problem! Thanks for allowing me to vent. Go Rays!.BigHat-NoCattleVersion: 11.1.1

Lag to get tixExpect a lag “getting” your tickets. Mine didn’t show up until the next day… which was infuriating, especially if you’re purchasing day-of, coordinating with others, or down right impatient about the boatload of money (including fees) you just laid-out, with nothing to show. You’ll navigate the app trying to re-log-in, but find yourself unable to do so. Instead you’ll fumble around to “select your favorite team” which is probably the least helpful feature. Maybe the FAQ will help? No, it won’t. It’ll just redirect you. There is literally no value to this app. (Revised from 1 to 2 start when my tickets finally showed up).C'mon MLB!Version: 10.2.0

Very poor information when fwd of ticketsIPhone 13 - first time using your app. I wanted to load tix into my Apple wallet - apparently not able to do that. Prob #1 - would be nice to know that’s not possible. Then I attempted to forward the tix to my wife’s phone so we would have tix on both phones in case one phone dies. She received the text but was unable to access the tix. Prob #2 - in hindsight probably because she doesn’t have the app on her phone - that would have been good to know to load the app BEFORE you transfer. Unable to see the tix on my wife’s phone - I cancelled the transfer ASSUMING I would have them still on my phone or that they would be sent back. NOPE. Now the tix with barcodes are NO WHERE Prob # 3 - it would have been good to know that their can only be ONE electronic version and that I lose the tix once I transfer. Now my message in MLB wallet says tix unavailable contact box office. These problems are probably buried somewhere in the massive amount of boiler plate ‘conditions’ but in all fairness need to be emphasized when someone is about to transfer tix.SjsjsjdjxjVersion: 11.1.1

This app is garbageI ordered tickets through a third party and was instructed to download the app to retrieve my tickets from the wallet. I was able to access the app once but wasn’t sure where to retrieve until after the fact the app was kicking me out and wouldn’t let me access it any further. Once at the stadium I still wasn’t able to access the app and was turned away from the ticket booth with no way to prove I had tickets. Best part was it was my birthday and the app not working properly made this birthday a horrible experience. If the app was functioning properly then my review would a lot different. Not using this app ever again. Thanks for making my birthday a memorable one..JjbehighsohighVersion: 12.1.7

Tickets missingI was transferred tickets and tbey never arrived?!?!.JB-416Version: 11.1.1

Ticket received, but no ticket in appI get a nice little pop up saying that I got my ticket, but alas, no ticket to be found in the app. Refreshing doesn’t work. Reverifying doesn’t work. Single-purpose of the app.Green blue yellowVersion: 11.1.1

Last updateThis app is so awesome.... usually.. the last update won’t let you give your 3 picks points... only the top 2 you pick because the screen will not let you go scroll down to the 3 player to give them bonus points.. otherwise great app .......BubariggsVersion: 10.3.1

Dogsh*tThe fact that I have to download an app and make TWO different accounts - a ballpark account and a ticketmaster account - just so I can have my ticket to a baseball game that I already paid for is absolute nonsense. This app is a pain in the behind and now my email is flooded with spam. THANKS MLB!!!.XTTripleOGVersion: 13.0.3

Worst app everCEO of stubhub and mlb app should be put in jail..Arlo bad bad badVersion: 13.0.2

ParkingHow do I see my pre paid parking pass. Got my game tickets. Ross.Nota dickVersion: 13.0.2

Pick 3Bring pick 3 and bingo back please.Greedy basteredsVersion: 13.0.2

Not greatMy game tickets are only available on the app and I can’t put them in my apple wallet. My parking ticket only shows on mlb.com and CAN be put in my apple wallet. This is an inconsistent and frustrating customer experience. Do better to improve the user experience!!.JayhicksVersion: 13.0.2

TicketmasterI have the spent the last hour setting passwords for my blue jays account I go round and round verifying and finally get a message that something is wrong The tickets are on my phone but when I click on them I get sent back to a log in screen for Ticketmaster Ball Park worked just fine before Ticketmaster got involved.Graveyard billVersion: 13.0.2

Beware no response from site! BallparkHi beware everyone. There was an error in my baseball ticket order for Sloan Park on March 26th. I have tickets that I did not order and want to exchange them for the ones I ordered or thought I did. I cannot find a contact phone number to talk to a human not a virtual chat which is absolutely useless in this case. I have a confirmation number for the tickets and a case number for my complaint. Four days now and no response. So BallPark if monitoring this review page please find look at your case number inbox and contact me ASAP! RK.Big doggy dooVersion: 13.0.1

Does not show all of my ticketsPurchased tickets for three spring training games and ap only shows one. Difficult to use..RMOLZAVersion: 13.0.0

UselessThe app is really useless and a waste of valuable storage on my phone but if you have to transfer mlb tickets you need it. I have been going go MLB games my whole life I don’t need a map of the stadium I know like the back of my hand. I can see from a marketing prospective you may need an app if your wasted and want to get another beverage or to find where the bathrooms are. I also could see this as useful if need help navigating your way to work everyday by way of GPS. Please just create a web based way of logging in to transfer tickets so I can remove this app from my device..BLAZEDABLAVersion: 12.3.3

Tickets so hard to findEvery time I order tickets through ticketmaster it takes a ton of time to find out how to transfer or log in with them on this app..OneillisastudVersion: 12.3.3

Ticket searchNavigation is pathetic.PhossilberryVersion: 12.3.3

CumbersomeI guess MLB figures fans are only 25. The app is not intuitive..Oldie061Version: 12.3.3

It’s crapIt’s the worst way of getting tickets ever.XbtrghyVersion: 12.3.2

Wrong tickets sent to meI was sent the wrong tickets.Facc20Version: 12.3.1

Cant transfer work event ticketsI am not able to transfer my group tickets to my work team…only 10 of my 40 tickets are showing to transfer and customer service is closed so frustrating when you spend over a thousand dollars for a work event.Work eventVersion: 12.3.0

TicketsI see my ticket for a game tomorrow but i can’t open it, it says no purchase.JayWall29Version: 12.2.1

Nothing loadingTickets wont load. Been trying for 2 days to load my tickets. Thankfully game isnt until Sunday but hope i can get them to open before then..Craigrr01Version: 12.2.1

BingoBingo is way worse than last year! It’s not monitored correctly. The legend shows no walks and we have seen at least 3 tonight. Another game showed a red exclamation mark when the play was true causing a Bingo to not be allowed. There is something very wrong with Bingo this year. I hope this gets resolved because it is very frustrating to play this year..Judybug!Version: 12.2.1

Impossible to retrieve ticketsProcedure does not work!!!!!.PR mtlVersion: 12.2.0

Where are the standings ?Why do we have to look so hard to find them ???.RoypiedVersion: 12.1.10

Ballpark appToo complicated.Grams105Version: 12.1.10

Accessing ticketsUnable to access tickets through app.Fun fun fun gamesVersion: 12.1.9

Impossible!!!!Can’t get I despite having tickets paid for. Not sending verification email. Added additional account to verify ownership and still no access! This game day, they took my money , I have no tickets and circular instructions that lead no where!!!! Totally frustrated!!!!!.SlkspencerVersion: 12.1.9

The worstNever works.Zach’s opinionVersion: 12.1.9

Terrible AppIt will not allow me to transfer tickets. Always get error “403 forbidden”.CEKennedyVersion: 12.1.8

Can’t select section for mobile orderingOn iphone 13. can’t select my section to order food at stadium.MacdonjoVersion: 12.1.8

Doesn’t workIt always shows that I don’t have tickets. I have to go to my web browser to find them..DismalzlalzVersion: 12.1.8

Not a good experienceCan’t see my tickets. Have to call for support. Dumb app.FnrujjwhshVersion: 12.1.7

Trash appCan’t even set up an account, keep getting the same error message and no way to get around. Useless in accessing tickets I purchased. Bring back paper tickets instead of this garbage that doesn’t even work!.Hil1919Version: 12.1.7

This brutalVery hard to get set up. Trying for hours to accept tickets. Keeps telling me to sign in up my MLB account, but can’t see where to do this. Contacted the team and after pushing three different buttons for help was directed to a website and then got a message saying site could not be reached. This is 100 times more difficult than any other method I’ve used to enter games in any sport. Says my tickets have been accepted, but no idea where they can be accessed. Can’t even get help. Very poor..John in TorontoVersion: 12.1.6

BrutalWhy can’t I look at my tickets and see immediately which ones I have already transferred..BobofcknutsVersion: 12.1.6

What a horrible appWarning … this app doesn’t really work. They’re happy to sell you tickets. The fun starts when you need to access them for the game! You need this pos app, then you’ll also need a Ticketmaster account using the same email, and then you’ll need google wallet, and data of course, US data. Horrible. MLB & Ticketmaster forming an Byzantine axis of evil..DerSLKVersion: 12.1.5

UnnecessaryVery annoying that they send you an email before the game specifically stating you have to download this app to use digital tickets, when it doesn’t matter at the gate. Just another scam to download a useless app.JohnSmith12345678910111213Version: 12.1.5

GarbageGarbage app. Says I have no tickets when I do. Complete garbage..MLB ballpark is garbageVersion: 12.1.5

Scores for entire seasonIs there a way to see scores for the entire season as I just downloaded the app and can’t see previous scores. Thanks!.Little baby bossVersion: 12.1.5

Can’t access tickets.Tickets show up as received, but won’t open..306yqrVersion: 12.1.4

TransferI can’t transfer tickets to another person.AdoumaniVersion: 12.1.3

TerribleI purchase MLB tix on StubHub and we’re forced to download this app to forward the tickets to a friend. The tickets never showed up on the app and their customer service never got back to me. Avoid purchasing digital tickets if they require the use of this app, it’s useless.NovlauVersion: 12.1.2

What happen to the Games?We look forward to the pick 3but don’t see it. I also can’t see what I’m typing..WdhdyhVersion: 12.1.2

ConfusingComplex app. Stuck using it.ScdwfgVersion: 12.1.2

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