MLB Ballpark Customer Service

MLB Ballpark Positive Reviews

Got OverheatedWe were sitting in the sun, row 13 behind the Dodgers dugout. We went to stand in the shade behind section 213. My wife went to the restroom. I was feeling dizzy and was working hard to stay standing. I was tilting to my left and then I grabbed the rail above me. I was sweating profusely. My wife returned and helped me, along with an usher, up the stairs. There, an event person helped me get under the ceiling fan. Another event person got ice water for me to drink. They called First Aid staff to bring a wheelchair and take me to the First Aid Station. There a young woman and an EMT named Jonathan, took my vitals and brought me Gatorade. I cooled down, but I was drenched with sweat. Finally I was able to sit up and stand. The staff escorted me to a golf cart and the gentleman drove us to our car. We are so thankful for the responsiveness of the event personnel and their actions to get me through. My wife and I want to give a shout out to all the staff who were involved. Thank you. Jose Martinez.Drjmartinez1Version: 14.3.0

Wonderful gameWonderful game on Friday night the Mets beat up on Miami. It all started where I had to get my account straightened out and a wonderful young man in the ticket office helped me out two weeks prior got my account straightened out. I didn’t use it for a year because of a number of surgeries I had. this year I want to take one of my grandsons that I’ve never been there along with my granddaughter who has been with a number of games and my son said help me get my account order and got me set up with four seats in section 111 My grandson enjoyed his first game. The fireworks were great afterwards. Everything was perfect. Everyone that works in the stadium from top to bottom were wonderful. I couldn’t ask for a better night for my son and my grandkids. God bless everyone and thanks so much for the help all around. I’m feeling better after my next couple of surgeries we can’t wait to be back..Coach Charles Version: 14.5.0

Used to be great...The 8.0 update made this once incredible app, absolute garbage. I can’t see notes that I’ve made, pictures that I’ve taken and the lists of teams and ballparks that I’ve visited. I used to recommend this app to lots of people, but unless changes are made to return to the way that it used to work, I will not be recommending to anyone. Please fix this app to how it used to work! Update - A few years later and the app is now better. Lost a few check ins and photos, but the app now has added Spring Training games (back to 2006) to check into. My only complaints are that I can’t access all of my photos on my phone; just a select few to add to those new checkins. Also, the app doesn’t post them in the order that I would like and it hasn’t updated all Spring Training Ballparks. Other than that, MUCH BETTER. I’ll go FOUR stars now!.Mackey SasserVersion: 9.8.0

Worth the wait!The Ballpark App has had quite a journey but seems to have reached a good level of stability and reliability (even with some teams not really using the technology as well as they could). The Check-In feature is FANTASTIC. You can go back and enter games from the past. The app does the hard work -looking up the details. I add a picture of my ticket stub for self-verification. So far I’ve entered games back to 1984. This feature should be highlighted much more! Of course, an “export” function would be a great add. Now, if you can get the MLB App folks to fix the stat look-up function, especially for historical players, my baseball game attendance would be much more enjoyable as I would have something else to do than watch the game (since “my” teams are the Tigers, Cubs, and Nationals). 🥸.Foobar3441Version: 11.2.0

First Purchase for 75 year oldNow that I have received the notification that my tickets were successfully purchased, I have suggestions to help with future purchasers: My notification of a receipt of purchase was eventually finding my tickets on the Ballpark app. I am used to receiving confirmation that my purchase has gone through and additional instructions if needed. I did not have my MLB/Ballpark app notifications enabled because I had never used it beforehand. I did not understand that my tickets would be delivered in this manner. I suggest that MLB should make instructions clearer for purchasers of any age or those of us who are not digitally savvy! Now, I would like to find a seating map that I can find exactly where my seats will be located. That’s enough from me!.Larry James JohnsonVersion: 11.0.1

Can’t access tickets on iPhone7 w/o IOS16They need to make the app accessible to people who don’t have IOS 16 or just make the app able to work no matter the time in general, I have an iPhone 7 and legitimately can’t use the app without a force update. No matter what I do it doesn’t go away when all I need is to scan my ticket. The fact this is the ONLY WAY I can use my ticket is absolutely atrocious. It’s physically impossible for me to get my ticket without this app, and I can’t update it. I need access to my tickets and I can’t do that without another phone. I don’t have another phone. Please fix this issue. It’s a ticket app not a software that needs to evolve with every piece of technology yearly..FactMan_1Version: 13.0.3

Ballpark App Is Fantastic!I am a huge fan of the Ballpark App! The convenience of having all tickets located in one place when you travel for games and such is really awesome. Same with buying tickets for any team. As for the history of check ins and such, amazing! It super cool being able to see any game I’ve ever attended! I even went back and added every game I’ve ever been to! What a great collection of memories! If I could make a suggestion, it would be for the ability to go to the stadium history and see a breakdown of the games from that stadium and maybe more data about the stadium. Just a thought, but honestly this app is a must have for any and every baseball fan..MoneyMN34Version: 13.1.3

Bad experienceLast year I took my dad who needs a stroller to get around to a Reds game and we sat in Bally sports club and we were able to park right under the stadium and take an elevator right where we had to go sit it was a very nice experience this year I took into a game was going to do the same thing but when we got down, there was unable to park under the stadium because you needed a yellow pass did not know we ended up having to park about two blocks away in a parking garage where the elevators did not work so he had a hard time getting up and down the stairs. I’m being that we were at least two blocks away does not sound like much but for someone who has issues walking, it is a long distance disappointed, we were unable to park under the stadium like we did last year.Reds fan 16Version: 13.1.4

5 Stars- Finally, a ticket I was happy to receive!As a frequent visitor of Southwest Florida, I’ve had the privilege of getting tickets from many entities in Greater Fort Myers (Lee County Sheriff, Golden Years 50-50 raffle, to name a few). These experiences pale in comparison to my time at JetBlue park on Saturday. With weather approaching, push notifications gave advanced notice of rain while the stadium information feature allowed me to quickly navigate to a nearby beer vendor (Tom), beating the crowds with ease. Innovation in the game (pitch clock, live betting) shouldn’t outshine the innovation on the app. The only thing more impressive than the performance on the field is the game day performance of the Ballpark app!.MMSoxFan410Version: 15.1.1

Review of MLB/Rays Ballpark AppVERY, VERY, VERY difficult to follow. Was unable to login due to stale/updated Information; was instructed to go to CUSTOMER SERVICE but was UNABLE to locate a link to that page. Forced to call the Rays contact number, was transferred to TICKETS after a 10-minute wait. Nick was MOST helpful in solving my login issues and provided pre-paid parking info. He warrants a salary raise but your Web Design staff needs to be TRAINED to check their work. I am a former web site developer and I learned early on to open the page I had just written and “push all the buttons” and “read all the text”, then make the necessary changes; if old (75) guys like me can’t make the page/site work, you have a problem! Thanks for allowing me to vent. Go Rays!.BigHat-NoCattleVersion: 11.1.1

My birthday presentI bought my ticket on Monday June 5 th my birthday. I met the most beautiful family who have had season passes for 40 years! The best seat in the stadium behind home plate, in the shade, and access to the Scout Club! I had the most wonderful time, autographs from 5 of the pitchers! Everyone helped me finding my seat, food, except this tall man inside the Reds Team Shop who made me get out of the store and get back in line and re-enter the stadium and rescan my ticket! That was the most traumatic unacceptable experience. I hope it never happens to anyone who goes by themselves to the Cincinnati Reds game . Thank you for my birthday celebration at the Cincinnati Reds game!.CovudyfVersion: 12.1.8

Buying ticketsI added tickets to my cart because I couldn’t seem to view all the details without doing that. Then my timeline ran out as I was researching all the other seat options and talking to my husband about options. We then decided to go ahead with those same tickets but it would not let me add them again even though it was showing the available. Why in the world could we not buy them if they are available? I could understand if someone else bought them in the meantime, but not the case. I ended up having to go to the website and waste a lot of extra time but eventually was able to purchase them, not through the app though that would have been a lot easier of a process..MomfullofjoyVersion: 13.2.0

Magical Ticket Transfer!Chicago thunderstorms on the evening of May 4th, presented the perfect opportunity to snag low low prices to get to game to see the red-hot Cubs. Sitting on my couch shortly before first pitch I was able to get wonderful seats though SubHub (my preferred secondary ticket market over SeatGeek). Before I was able to make the three to four block walk from my apartment to Wrigley Field, like magic, the tickets were already in my Ballpark App account. Talk about convenience! I was able to make it to my seats before first pitch all thanks to the smooth transfer and interface that popped my tickets onto my Home Screen. What a well designed app!.RL_ChiVersion: 15.4.0

Cool cokeThanks for the update I just need help with this plan and I’ll check it again soon thanks for checking on us to discuss our plan to begin with this weekend we will discuss it again soon and we’ll see what happens next Monday thanks again again soon as you can we can help us out thanks again and we have to have our next meeting soon thanks for your help soon as you have an opportunity for our future thanks again and thanks again to the help for our prayers for helping you with your family soon as we can we are not going for our next church we will discuss it with our you soon thanks ..StanBohonVersion: 11.0.1

Unable to add previous gamesEdit: THANK YOU to the developer team for adding the historical check-in feature!! 5-stars Original Review (4-stars): One of the most basic features should be the availability to add previously attended games to your My History page. If for whatever reason you are unable to check in, there’s no possibility for you to log your attendance to the game. I understand and can appreciate how the app has shifted to a ticket-focused platform, but you have to let your users be able to log events the app may not have tracked. Otherwise, there’s not much we can really do with this. Please consider this to a future update..JohnfickelVersion: 9.2.0

AMAZING!I hadn’t been to Dodger Stadium in quite some time, and my recent visit exceeded every expectation. From the moment we entered the gates, every staff member we encountered from the gate attendants and security team to the clubhouse staff and guest services assistants was incredibly friendly, professional, and welcoming. Their outstanding customer service truly made the experience unforgettable. And being seated right behind home plate, up close and personal, made an already amazing day even more special. A heartfelt thank you to everyone who helped make our visit such a fantastic experience. We can’t wait to come back! ⚾💙.YouCantSpelSlaughterW/LaughterVersion: 15.5.0

Is This Heaven?If you’re over, let’s say 50, the ticketing process seems like a pain in your batters box. However, once you master the account creation & I recommend writing down your password, your eligible for Cooperstown. The Ball Park App is meant to accept and transfer tickets all season long. I don’t miss standing in line at the Box Office or waiting for a friend to arrive at the ballpark just to say, “I think I lost your ticket.” In the field of dreams some are players and some are spectators, where ever you find yourself these days, remember you can’t get in without a ticket. Let’s Play Ball!.Resdy PrinzeVersion: 13.1.2

An incomplete app if there ever was one.I guess as apps go, this one provides a way to purchase parking & seats prior, which is handy, but why no Apple Pay option? Next, had to use the app to enter Dodger Stadium for the Elton John “Farewell Yellow Brick Road” show. Where is the map showing where our tickets are located? Or at minimum a map of Dodger Stadium so we could find our seats? Geez, frustration abounded with the people I spoke to because they were having the same issue. I mean sure, I could Google where my seats are at but then what value is the app proving other than a sales tool? Maybe MLB should hire some of the developers that made the Walt Disney World and Disneyland apps since they include Apple Pay and park maps..RickenBatVersion: 11.6.0

Very difficult to useDo not like this app at all.CccccccdddxxcccVersion: 15.4.0

JmmcCabrera.Wero cabreraVersion: 12.1.7

Lost infoAll my previous entries and photos dating back to 1977 disappeared when I finally managed to log back in after the new security changes. I give up..Soxplus3Version: 15.5.0

MILBCool app to save all the parks you’ve been to. Will never replace a good old fashioned ticket stub. I wish it had minor league ballparks added in.DRHaroldVersion: 15.5.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 15.5.0

MLB Ballpark Negative Reviews

What a nightmare, bought tickets online and app was at fault.Bought my tickets a month early and they showed up in the app, even got a email the day before saying it was good to go on the ballpark app. Well before we drove an hour to the stadium I tried to log in and download them to my phone but my password wouldn’t work, no big deal, reset password but I never got my reset email so I called. They told me to go to the stadium that the reset can take 10-15 minutes just head to the stadium and if I didn’t get them by then just come to the box office. So after paying $25 to park and walking a mile to the stadium, still no reset so to the box office line I go. By this time it’s 30 minutes before the first pitch, spent a hour in line and in the end I was told I didn’t have seats even though I had a email with my seat assignment. The lady in the box office told me she couldn’t do anything and if I wanted to talk to a manager I had to go to the other side of the stadium to another box office. Went to the other side, manager looked at my seat assignment and printed my tickets and we went in, by the time we got a drink and snack, it was the 5th inning. Not a big deal, we only came for the food really but boy was it bad. Save your money and just try the French fries, he other stuff is crap. Even the Dr Pepper was flat and the souvenir cup was from last year. So now I’ve got a souvenir cup to remind me of the worst MLB experience and they even got that wrong..EY78Version: 12.1.7

Redeeming a voucher should be easierI purchased stocking stuffer vouchers for my sister. We were so excited to choose a game. In fact, we decided to bring my daughter along as well. She is ten, plays softball, and is becoming a huge Giants fan. I finally went to purchase tickets, and it was very difficult to access the vouchers. I expected them to be attached to my account in the MLB app. There may have been a way to access them, but I could not find them anywhere. I finally had to comb through old emails and hit the “redeem now” button through the email. After all that, I wasn’t able to purchase 3 tickets and use the partial credit of the vouchers. I expected to be able to apply the vouchers and pay the difference. Instead, I had to make a separate purchase which meant accessing the app again, logging in again (I think I ending up logging in 7-10 times during the entire process), and finding/choosing the correct seat to be included with our other seats. It was all very frustrating. We love going to Giants games. I think the stocking stuffer vouchers are an awesome deal! I just wish the purchase process was easier. Thank you for your time! Go Giants!!.EMTx2Version: 13.1.4

No Guaranteed RefundI think it’s borderline criminal that you have to sell tickets through Seat Geek instead of getting a refund or selling them back to the team/stadium if you’re unable to go to the game. They’re my tickets, so I should be able to do whatever I want with them. Since you can only sell your tickets through Seat Geek, theres no real competition and you’re lucky if anyone buys your tickets at all, let alone get your money back. Even worse, the suggested price for your tickets on Seat Geek are a small fraction of what you paid, and that’s before they take their 10% cut if the tickets are sold (and they have the nerve to charge additional fees to the buyer). They wanted me to list my tickets that I paid $48 each for for $18 each! That’s a total ripoff. I bought a 3-game ticket pack before the season started, as I usually do. Now I will only buy my MLB tickets day-of or the day before at the earliest, if I purchase tickets at all, so that I won’t have to worry about illness or other responsibilities getting in the way of going to games. Because of MLB’s greed and Seat Geek’s monopoly on MLB ticket resales, I will go to fewer games, perhaps even no games at all. Hopefully other fans will follow suit until MLB and Seat Geek stop ripping off fans..GreenOwlEqualsDevilVersion: 13.1.4

Very hard to activate if you have an existing accountI am a tech savvy millennial who has Purchased from mlb since 2010. Even for me, setting up this ap was difficult. I Never received reset password request, requested 5+ times, despite checking all folders. Eventually I tried to recreate my account under the same email, to just have password reset link finally come through after using the same email that was already used via mlb login for years. I Really dislike that you can no longer print tickets or email them. I Bought tickets for my 77 year old parents for Father’s Day and had to spend an hour on FaceTime helping them activate the ap to transfer tickets. MLB stadiums are cutting out a huge paying segment of the population only allowing admission via the ap. Boomers are a huge demographic that can afford these games. Making admission so difficult for them without leaving any type of method of ticket delivery is ageism. It nearly ruined our Father’s Day call making what should have been a fun gift stressful to receive. I’m happy I was able to get them set up otherwise they would have missed the game figuring it out themselves. Please allow alternative methods of ticket delivery..TwothumbswaydowndownVersion: 13.1.3

An actual scamPurchased tickets on seat geek for a game the day of. Whenever you purchase the tickets it says the tickets are “pending” and the seller needs to confirm, fine. But after, they say that the tickets are confirmed and send you an access link, which prompts you to download the app. Once in the app, there is literally no way to get these tickets. No amount of uninstalling and reinstalling, changing my password, or anything or the sort will make them appear. No one will answer the phone when you try to call customer service, and when they do they literally tell you to uninstall or change your password. I am out $65 which is completely fine I just would never attend another game, especially with the lack of understanding from customer service when this is a known issue. This app gets TERRIBLE reviews, why in the world is it the only way to get tickets? I am not spending more money on another ticket when my card was already charged for the first one. I don’t understand how they can charge my card when I do not have a ticket. Others have had the same issue. The lack of customer service from this big of an organization is crazy..Amanda ocVersion: 10.4.1

This app is horrible!!! Where are my tickets?!?I bought 10 tickets, set up the app, and my tickets are nowhere to be found! I’ve verified 3 email addresses 10 times, deleted and reinstalled the app, and they’re still nowhere to be found. I’ve tried to get them to register for over a month! I know my ticket sale went through because if I try to upgrade the tickets, it recognizes that I have 10 tickets to upgrade…. I also just got an email saying “Your tickets for tomorrow's game are in the MLB Ballpark app!” Further proof that my purchase went through… but still no tickets in the app! Customer Service was no help at all. After I answered their questions, they sent me back an email that said they would close my support ticket in 24 hours. Whaaatttt???Now they’ve directed me to the Team’s Customer Service. We will see if they can help me at the stadium on game day tomorrow after my hour drive to the stadium. I wish I could tell everyone not to use this app, but we don’t have a choice because this is the only way to retrieve the tickets! This is ridiculous!.Montegirl0326Version: 13.2.1

Had trouble or setting up accountThe account creator for the app is broken. It didn’t accept a valid password. MLB’s chat assistant, even with a live human (supposedly) was garbage. The agent kept putting in responses that ignored what I said. She asked for the email tried to my account, I said I couldn’t create an account because I kept getting an unspecified error. The agent then sent a long list of questions, most of which I had already answered. Then the agent says “the email address you provided was not associated with an account”. I didn’t provide an email address because I don’t have an account. I do not think the agent was a human. I got a support number which didn’t go through until the third call. Minutes stuck in a phone tree, then I get a real human. She tells me I should sign up first on the browser, before going to the app. Then she says to try and add the @ symbol in front of my password, even though it explicitly says “no special characters”. That finally works. What a mess. It was not the agents fault. It’s MLB’s fault. Fix your app sign up tool. It is broken..Surgical2by4Version: 13.1.3

Very glitchy and unreliableFirst time I used the app for ticketing went very well. Second time was a nightmare. Purchased both a parking pass and two tickets. The app said I had three tickets - great - but when I went to access the tickets the only thing that would appear was my parking pass. Game tickets nowhere to be found. Tried multiple times to retrieve them - nothing. Got to the gate and the gate attendant wasn’t able to help either. Her manager had to walk us to the box office so they could try and retrieve our tickets out of the system. Couldn’t find them by my name or order number. Finally, once we produced the CC used to purchase the tickets, the agent was able to find them. By then, we had already missed some of the game. What if that card was not with us? They wouldn’t have found our tickets and we would have either had to be another pair - or wasted our money entirely, along with the game. If MLB wants to go this route for ticketing they NEED to fix this app. Very frustrating..JennaMIOCVersion: 10.4.1

Where are my tickets?I wanted to buy tickets. I had the app but hadn’t used in a while so I had to reset my password. I reset, and then when I went to add tickets was prompted for my email and password again even though I was theoretically already logged on. When I entered my information, I got an error message saying that the credentials didn’t match. This happened twice. Then I called MLB customer service and spent at least 20 minutes on the phone with a person describing my issue and we uninstalled and reinstalled the app, changed password again, etc. it still didn’t work. The agent referred me to my local Houston Astros box office, saying that the ticketing account was separate. Then I called the Houston Astros box office and waited on the phone for at least an hour until I gave up and hang up the phone. I decided to create a new account with a different email account. I was hoping this would solve my issue. I was able to login and purchase tickets. Then I went to the app to sign in with my different email address. The tickets are not in the wallet in the app and are nowhere to be found. I have the email with the ticket information, but the tickets do not appear in the app which is where I need them so that I can enter the game. I remember this app being difficult to use in the past, but it seems like it’s worse now. I am beyond frustrated and can’t believe this is the way that one should buy tickets to all MLB games..G00d 5oupVersion: 10.2.0

Issue with selling ticketsI bought tickets for a game and was reminded a day later that there was a wedding already scheduled for that day. I went to try to sell the tickets and while I bought the tickets from you I suddenly found out I could sell them through you. Instead I was directed to Seat Geeks and was forced to use them. If you’re going to sell tickets then you should have a way for tickets purchased on your sight to be solid on your site. Navigation of your sight is real good to find tickets but now that I’ve listed my tickets to sell I guess I’m going to have to go to Seat Geeks to see the status, change sell price if desired, etc. Not cool. Not cool at all. I’ve bought several tickets from MLB Parks but in case I do something else like I did with the purchase of these tickets for the wrong day, I’ll be looking for another place to buy my tickets. The best scenario would be to exchange my tickets for another day but don’t know if that option exists. I got lazy using your sight. I’ll be doing more research now for an app with better options..Very poor app to sell ticketsVersion: 13.1.4

Glitches affect very high stakes aspectsThis app would be great if it worked properly. I had checked in to 100 games over the past decade and that information was somehow lost between last year and this year. I submitted a help ticket and they offered no solution. Recently I went to enter a baseball game with tickets I had purchased. The game appeared in my tickets section but when I tried to access the tickets to scan them I got an error message about incorrect data. This was true for subsequent games as well. These are tickets purchased directly from the team as well as SeatGeek and TickPick. It’s clearly an MLB Ballpark app issue. I once again tried to submit a ticket and even talked with an agent on the phone who verified all my information was correct so didn’t know why there was an error. They referred me to the team I purchased them from. Luckily I was able to find a backup way to access my tickets since the error persists on this app. Do not rely on this app if you expect it to work..ChoidenVersion: 13.1.4

Terrible User ExperienceThis app is without exception, the worst app I've ever used. It almost never works. Takes forever to load. Tickets do not transfer to my Apple wallet. The system usually crashed when you're at the ball park waiting in line trying to get in. The app caches events and posts then above tickets to games regardless of event date. All in all, this app represents the worst component of being a baseball fan their is. Takes nearly 5 clicks just to open your tickets. Very difficult to use, my parents struggle with it and always ask me for help. Friends have not been able to get into games because the app does not work or load properly on their phones even with perfect wifi and network performance on the newest iPhone. Please MLB do something about this horrendous situation. Update - the developer responded to my review with a very generic, unhelpful response. I believe a bot may have responded as opposed to a real human which is not a surprise, given the quality of their application..Not Kelly SVersion: 12.1.9

RidiculousI’m completely done with going to Cardinals games all together. The hoops you have to jump through just to buy a ticket let alone the ridiculous amount of steps you have to go through to try, yes, try and retrieve them starting with having to download an app just to have a chance at actually see your ticket. My wife forwarded me tickets to one of the the Cardinals games to my email but no can’t get your tickets there. You have to download an app. So I did that. Tried to set up an account but it tells me there’s already an account under my email. I have no clue how that happened so I go through the process to change the password. Then when I open the app and try to log in; it tells me the email address and password doesn’t match. I’m done! I’m through! Not when I can sit home, watch it on TV and not spend a fortune on food and drink, parking and gas to get to the ballpark and back home. 😝.SnorebuttVersion: 10.5.0

Not all thatI thought it would be more helpful when actually at a game for my team’s home stadium. The first thing I was interested in was navigating the stadium itself, with maps and information useful for finding my seat, concession stands, bathrooms, etc. Then, what’s the best way to leave the stadium to get back to the parking lot I used. There’s almost none of that. The stuff that they did have was not easily recognized for what it was (due to lack of visual cues). The app needs to be more intuitive. The in app concession ordering seemed to have a very limited menu, pickup locations were inconvenient and I had little idea which ones were closest. Entertainment played at the stadium was available for voting in the app but I had to hunt for it. I don’t want to waste time becoming an expert on the app for the limited time at the stadium. This seems more like a half baked idea than a truly helpful experience..Es Cargoe xVersion: 11.3.0

Doesn’t even pretend to not be garbageThis app is unbelievably poorly designed. It forces you to log in whenever you want to do anything, which would be fine if it A. Saved your spot in what you’re trying to do so that you can continue without interruption and B. If it didn’t ask you log in every thirty seconds or whenever you clicked anything. This is terribly inconvenient because whenever you try to search for tickets it tells you to log in and then drops you randomly to wherever it feels like it within the app so that you lose your spot and have to start over again in what is an endless cycle. You can never manage to actually get what you want done, and to make matters worse you can’t even select your seats. It just kind of gives you whichever tickets it thinks are best for you based on arbitrary criteria. What a joke. I’d rather not even go to a game if this is how we have to purchase tickets..YolozunaVersion: 11.3.0

You get less for your moneySo the app works but the voucher to purchase food and merch is terrible!!!! Took 23 students with a budget of $50 each for a whole day 9 am to 3:00pm Steam activities. The amount does not update the amount left. The nice and wonderful clerks (truly) told us they could not check balance of voucher until they purchased something and if they voided the transaction, we would lose the money. One was honest and said she did not know how. We did find one that did do it, but too late. The left over money on the voucher goes to who? The kids NO the school NO NO refund. Use it or lose it. Is that allowed in California? And as a teacher if they go over am I supposed to cover it (I did with my voucher before I saw the problem. No live update on cash value no roll over. Money gone. You get less for your money with the vouchers..Blue kayVersion: 14.1.6

App does not allow me to update the appPlease read this carefully and reply to me what you can do about the problem. The app will not update unless you have iOS 16 or later. What are the fan’s with an iPhone that does not have an update to iOS 16 supposed to do? We only have ios 15 until Apple gives us an option to update to iOS 16. iOS is the internal operating system for an iPhone and all Apple devices. I highly recommend making another ballpark App available for iOS earlier than 16, or do not make it mandatory to update the ballpark app. The ballpark App version in March 2023 worked fine for people that cannot put iOS 16 or above on their iPhone. I am asking customer service to get this information (Case) to the department that updates the ballpark App (Developers). Please do some research and forward this Case to the developers of the app. I don’t have an option to do that, I can only get to customer service and they don’t know what I am trying to get done. Read the ballpark App recent reviews, a lot of fans are deleting the ballpark App because the update doesn’t work on the iOS version they have on their phone. Please try a little more to help us be able to use the ballpark App. I used the app a lot last year, this year I can’t even open it. Other reviews show the same problem. Neal Purvis.Spencer, NCVersion: 12.4.1

App Doesn’t WorkMy recent experience at Scottsdale Municipal Stadium to attend a San Francisco Giant’s game was both shocking and deeply disappointing. Although my tickets did not properly load in the MLB Ballpark application, the barcode and seat assignments were clearly visible on the e-tickets. Despite this, I was denied entry at the gate. When I attempted to resolve the issue, the interaction at the ticket booth was unlike anything I have experienced at either minor or major league baseball games — particularly surprising given that the stadium is city-operated. As soon as the ticket agent flagged my ticket, the police officer nearby immediately postured themselves in an uncomfortable manner. I explained that the tickets had been purchased as part of a corporate sponsorship and were paid for by my employer. The situation quickly became uncomfortable and distressing as I felt as a paying customer that I was being treated as a criminal. Overall, the experience was extremely unpleasant, and the amount of time it has taken to receive any meaningful response since then has been equally frustrating. I had contacted MLB earlier in the day when I was unable to transfer my tickets to my clients. Frankly, I am left with the impression that, had it not been for the corporate sponsorship and presence of my colleagues, I may have been denied admission altogether. I hope this matter can be reviewed so that future guests do not encounter a similar situation. I’ve been attending Major League Baseball games for over forty years and this was by far the worst experience I’ve ever had in my life while entering a ballpark..Chris PettietVersion: 15.3.0

Cannot retrieve ticketsI purchased a 2024 season ticket as I have done since 1991. At the time of purchase the requirement was to have an iPhone 6 or higher. I currently have a iPhone 7 that cannot be upgraded to ios16 the current requirement for using the new updated Ballpark app. Consequently, I paid for tickets that I won’t be able to use because I can’t retrieve them. I called the Orioles office and they said they were aware of the problem and that other fans were having the same problem. The ballpark app was apparently updated with the new iOS requirement on March 15, 2024 less than two weeks before opening day. I have no idea what will happen next, but I am not in a position to buy a new phone at this time. Hopefully, MLB can find a fix so that fans can see the games the that they paid for last January. I have been a season ticket holder for 33 years..Retired submariner664Version: 12.4.1

I always have problems with the Ballpark App!Every time I buy tickets and need to log in to the Ballpark App to access my mobile game tickets, I have trouble even logging into the app. I always get an error message that says “Something went wrong trying to log in. Please make sure you have a stable network connection and try again.” Really?? I have 4G Verizon network and ALL my other apps work without any issues. Why does ONLY this Ballpark App continue to have issues allowing people to log in. It’s 2021… you’d think they could have resolved the most basic concept of an app that includes allowing users to log in. I hate that MLB makes us use this terrible app in order to access our tickets! I always have to call and request the tickets some other way because of this horrible app that never works. I would give it negative stars if I could..Jen_the_travelerVersion: 10.3.0

Set up app before buying tickets 3rd partyMy fault for not realizing this app is required to use a digital ticket. There are no paper tickets. Bought tickets from Fevo/Ticketmaster for a fundraiser, but an hour before the game, noticed I couldn’t use Ticketmaster for a digital ticket. Downloaded this, emails all equal, no tickets. The Ballpark support desk ran through a script with multiple things including logging out, uninstalling, but nothing worked. They said to call Ticketmaster. Ended up missing the game, but 90 minutes in I tried again, logging out (again) and logging back in, and my tickets appeared. Suspect there are some batch processes and that was the issue, but who knows. Their chat app is useless as well. Adding a second star because the app does seem neat, but missing the game was an awful first experience..ProstCFCVersion: 14.1.6

One Day Worked, The Next Didn'tMy phone has the latest update but it is an 11 pro that works fine. Is THAT the issue after the latest update? Luckily I shared the tickets to the Oriole game with my husband when the app worked several days before. The day of the game my app gave me an error when attempting to sign in with Face ID. I called customer service and THEY couldn't figure it out. There was no place I could even ask for a password reset. My only option was Log In to another account. I want MY account. I finally asked for them to delete the entire account so I could start over. They said they did but I'd have to wait 10-15 days to take effect!! WHAT??! If this is the only way to get into events, I feel like it's a risk to purchase tickets. I like paper tickets as a backup or even a screenshot. But they say they're not accepted. I hate this. No ball games for me..PsrtrVersion: 13.1.0

Terrible user experienceMy mother bought tickets then transferred them to me via a text message . So I had to install the app to receive them. Searching the app store for mlb, gives you the regular mlb app first, not the mlb ballpark app. Why are there even two different apps? Then i was forced to create an account. When creating an account the form doesn’t integrate well with the builtin password API on iOS. Then I had to confirm my email. THEN I had to confirm my phone number. THEN I had to confirm my email AGAIN, “for my security”. Then I could finally accept the tickets. Once accepted, the tickets took several minutes to show up in the app. What a terrible user experience. Whatever troglodyte designed this app should be drawn and quartered for their crimes against software. I’d be better off printing my tickets EXCEPT THE BASEBALL OVERLORDS HAVE DECIDED THAT I CAN’T BE TRUSTED WITH THAT RESPONSIBILITY..CbkjgVersion: 15.3.0

Charge my bank just to download the app!I didn’t have this problem before. I work for a baseball stadium so I had this app this year and I have had problems but I just dealt with it. Now I’m done, when I tried to see my recent tickets for an upcoming game, the app wouldn’t let me access it without accepting the “new way to sign in globally where it will share my info”. Now I did not want to accept but it won’t stop popping up. So I finally accept it, now it’s a error and no matter how many times I sign out and sign back in the same error message pops up. Now i deleted the app to re down, but now it wants a card on file before I can finish the download….why?? So I obliged but it tried to charge me $41 and some change! What is going on?? So I tried to get ahold of the admin on this app but there is no link to talk to them. I need this resolved before Friday please.Niecey8921Version: 13.2.1

Avoid needing this AppBIGGEST CONCERN: If the app is glitching, you don’t have your tickets. There’s no workaround. Offer a website option if the app crashes or add to Apple Wallet or something!——It’s MLB’s version of Ticketmaster. Except it’s not good. I had tickets to a game. And everything I read said I had to get the tickets solely through this app. There was some glitch connecting the email I used to purchase them and the email I used with this app. Long story short, I spent 2 hours figuring out the issue. So I deleted the app and downloading it again got me my tickets. If the app has a glitch, you’re in trouble. There’s no workaround. No online website to view your ticket. It’s only accessible in this app. I will be avoiding tickets through this app from now on. Also, customer service got back to me during game time to tell me to download the app. Thanks a lot..Long time Y! User/fanVersion: 12.1.10

Do not download!I can’t emphasize this enough. DO NOT DOWNLOAD! MLB is peddling a crap app. To see my tickets, I had to verify my email. To do so, I had to follow a link and enter my credit card Info. There was a check box you had to uncheck if you didn’t want it to automatically subscribe you to a video streaming site, Tudum. I did this and it still subscribed. I messaged and emailed Tudum to cancel and have yet to hear back. To top that off, I tried to pull up my tickets and it said they would be available closer to game time. Drove to the game, pulled up the tickets and, while it showed the seats and parking ticket, it said it couldn’t display the barcode…. Ended up having to go through Ticketmaster to find my tickets. This app is useless and subscribes you to a service you won’t use and, apparently, makes it impossible to unsubscribe from…. DO NOT GET THIS APP..GethysVersion: 10.2.0

Not able to receive tickets from my friendWow what a terrible customer experience! My friend bought me a ticket to go to the game with him. He forwarded the ticket to me. I have to download an app in order to receive a ticket? Talk about a terrible customer experience. Now I download the app I create an account and my ticket is not visible. I dig into the app it says that I have to verify my email address in order to receive my ticket. I log into my computer I verify my email address. Now I refresh the app I still don’t have my ticket. What a complete waste of time as a small business owner this is probably the worst customer experience that I’ve ever had trying to get tickets. What a joke. Dear MLB as one of your customers that goes to several games per year you can do better. More importantly your customers deserve better..Uwjp2002Version: 11.0.1

Shows ticket exists in app but won’t openSince integrating with the Ticketmaster login, tickets don’t show up in the app. on top of that, the Ballpark app now forces you to also login with your Ticketmaster account. For what reason, I have no idea, but it worked fine before that. I use the same email address for my MLB account, for my MLB Ballpark account, as well as my Ticketmaster account. I purchased a ticket through the MLB app, and not through Ticketmaster. When I open the MLB Ballpark app, I can see that I have a ticket available for today’s game. However, when I selected to open it, it tells me I have no tickets available for today nor the future. I’m headed to the ballpark now and I’m extremely frustrated. What was supposed to be a relaxing day at the park is potentially turning into just a lot of traffic and wasted time..JwfraziVersion: 13.1.3

Useless App- Don’t DownloadI bought tickets for multiple games and all of them have “Barcode not available, account restricted” It tells me I need to verify my email. I go to do that and it says my email is verified. I couldn’t get this to work and I’m sitting outside in 90 degree heat in the Bronx with 2 small children. As many times as I tried to get this to work by deleting re downloading logging out logging in. It didn’t work. I had to just leave because my kids overheated and I had to get them water. They were troopers because they didn’t complain at all and handled that heat fine. But this app made me miss the first 2 innings of the game because I had to go to the box office and they fixed the problem instantly using a text message to my phone to open the tickets. I would a avoid using this App at all costs..14326853Version: 11.2.0

Can find my ticketsThis stupid website or whatever you call it application has a duplicate application one is major-league baseball. The other one is major-league baseball park. You have to go to the Major League Baseball Park if you want to download your tickets I tried for 48 hours until this was explained to me by vivid seats, another absolute terrible app trying to buy tickets to a baseball game was hijacked by MLB, so even if you go through Apple Pay, you go through the website you buy the tickets you still have to go to Major League Baseball to get your seats what are complete and utter Djoc waste of time lesson and frustration there is no customer service basically when yo the questions to hang up on you it happened to me 12 times. These people should all jump off a cliff. Worst experience of my life..Billy boy sacVersion: 12.3.0

More events/pictures taken awayWith your latest update you took away Fan fest check in’s, homerun derby check in and all pictures related to those events. Why would you remove those events years after I checked into them? And I also am not able to add old games that I did not check into at the ballpark. Very disappointing. Your app was perfect before why keep tinkering with it and removing popular features? Also I noticed you removed all my World baseball classic check in’s from 2017! Why would you remove all these games and events. I hope this is a glitch and will be restored very soon. Also would be nice if we could add spring training games. A lot of people travel to ballparks all across the county and want to log their experiences. It’s very disappointing that all the features keep getting removed. MLB please listen to your fans..DRMcMenamyVersion: 9.0.0

Couldn’t access tickets at gameVERY unhappy with this forced use of an app to get into stadiums when we all know service is shotty. We pull up to the park, try to access tickets and it says “error, something went wrong. Please try again.” Over and over when we try to log in, I had to use someone else’s phone, have them download the app and sign into my account and thankfully it worked. If you’re going to force people to use a system like this, you need to force ballparks to be prepared to access this system themselves when your service fails paying customers. The ballparks need to be on the same system and can pull up my account to view my tickets because had I not be able to use someone else phone, I would have been denied access to what I legitimately paid for..DocBar94Version: 13.0.2

Can we just go back to real ticketsCan I go back to having a pair of printed tickets rather than this does the app work does it not. Thank god I learned not to do this while you are trying to go to the actual game..Gaaaaaa1237899Version: 13.2.0

Ticket received, but no ticket in appI get a nice little pop up saying that I got my ticket, but alas, no ticket to be found in the app. Refreshing doesn’t work. Reverifying doesn’t work. Single-purpose of the app.Green blue yellowVersion: 11.1.1

Annoyed that I need multiple appsReally annoying that I buy the tickets on ticket master and need this app to get the tickets. How many apps does one need..BstAppBb123Version: 13.1.4

AwfulThis has to be the most cumbersome way to buy tickets. This is the second time I have acquired tickets for games in US and there have been issues both times. I have travelled from Canada to Cleveland only to receive email this evening that only digital tickets on phone are acceptable. I came with printed tickets in case there were complications. I have spent several hours trying to get app on my phone and trying to retrieve ticket but not successful. I am so frustrated I am ready to drive the 6 hours home and never return to a major league park outside of Canada. I look forward to your response.Moose9093Version: 13.1.4

IPhone OS requirementsYou need to have a newer iPhone to use this app, and you need to use this app to get into an MLB ballpark, so you need an new/expensive smartphone to access MLB games. Garbage policy. MLB who thought this was a good idea? What about religious groups who refuse to even use a phone? Terrible policy. Exclusionist policy. Please change this. I bought tickets are now I’m not sure how I can even pull them up LOL..CianOntarioVersion: 12.4.1

Dogsh*tThe fact that I have to download an app and make TWO different accounts - a ballpark account and a ticketmaster account - just so I can have my ticket to a baseball game that I already paid for is absolute nonsense. This app is a pain in the behind and now my email is flooded with spam. THANKS MLB!!!.XTTripleOGVersion: 13.0.3

Tickets missingI was transferred tickets and tbey never arrived?!?!.JB-416Version: 11.1.1

Very FrustratingI purchased tickets, was forced to download this app, and haven’t been able to get my tickets for 3 days. Still trying to reach help desk by phone. VERY infuriating..Never Again 2024!!!Version: 13.1.4

Last updateThis app is so awesome.... usually.. the last update won’t let you give your 3 picks points... only the top 2 you pick because the screen will not let you go scroll down to the 3 player to give them bonus points.. otherwise great app .......BubariggsVersion: 10.3.1

Stay awayMost inconvenient app ever.Ban anakskcovodoekVersion: 15.5.0

Can’t access my ticketsI followed the directions, I can see in my ticketmaster app that I have the tickets and keep getting error messages in the mlb app, super frustrating.MaureencarrollVersion: 15.5.0

Inconvenient for entryVery frustrating that they now make you download separate apps with separate logins to get into sporting events, I have been delayed significantly multiple times from entering because I or someone in my group have had problems with this or other sports organization apps..JMH99999Version: 15.5.0

Convoluted and avoidableI’ve already paid for tickets and have them readily available on Ticketmaster app but nope, need to download this app and verify 5x different ways, attach Ticketmaster account to this one… ridiculous and unnecesary.S.hahVersion: 15.5.0

BrutalTime consuming convoluted process that doesn’t even work..Hellcat in the houseVersion: 15.5.0

Need to go through 20 login screens and verifications before I can see the ticket.Title..ShahhahdhajjfjsgVersion: 15.5.0

Easily the worst app everI honestly could have coded something better in 1986.This app sucks ballz3Version: 15.5.0

Won’t openI download this app But it directed me to a website to get started but webpage would not open So I am unable to obtain my tickets Can’t even put it to my apple wallet Funny thing the app works great but I am not taking my iPad to a ballgame and since there is no apple wallet app for iPads I could take screen shots on my iPad but I was warned that won’t be accepted so I have 2 weeks to figure out this mess out or I won’t be going to the ballgame . Things are getting too complicated just to get tickets Never got any help . Was unable to attend the game since I couldn’t use the app. Will never attend or try again to attend a mlb game You got my money but mlb has lost me forever ..PucmanVersion: 15.5.0

PointlessThat was way too much effort. Downloading the app followed by multiple redundant verification steps, just to view tickets in my Ticketmaster app. What a waste of time..Ed.,.Version: 15.5.0

Not for $!Omg!!$$$.Broke in T.!Version: 15.5.0

Forced to get this app!!Was transferred Ticketmaster tickets for a Jays game, was forced to create a “new” profile for blue jays despite having a Ticketmaster profile. Created this profile only to be informed that I can use this new pw for all Ticketmaster purchases (why wouldn’t you let me use my existing one then?!!). Once in this “new” Ticketmaster, I’m now further redirected to download this MLB ballpark app to get my tickets! As if we haven’t gone through enough, I needed to confirm by having to populate a code sent by email, then do the same thing via text! This feels like a forced d/l for stats, not to mention the many unnecessary steps just to get tickets that I duly paid for!!.AlehtishodjshdhdbsVersion: 15.5.0

PointlessPointless app. Why I cannot just add the ticket to my wallet I don’t know. Horrible app made for nothing more than to farm my data..FkkdjananckVersion: 15.5.0

BrutalWhy do we need another app to get our tickets ? We need to make this easy . I will never buy tickets again.GooshnackaVersion: 15.5.0

Non- FunctionalThis app has rarely worked correctly in conjunction with Ticketmaster. Tickets don't transfer from Ticketmaster. That or Ticketmaster is the problem. Why do I need to go to another app after buying tickets off Ticketmaster?!!.Bigjim22Version: 15.5.0

UselessWouldn’t transfer my tickets from Ticketmaster. Useless app.BaseballnogoVersion: 15.5.0

MLB should have just lit their money on fire insteadI’ve seen a lot of horrible apps. I’ve seen a lot of useless apps. I’ve never seen one as useless as this. I think the MLB just wants to torture its fans..Andrewl05Version: 15.5.0

Break up TicketmasterTerrible app and app experience. Now taking more and more personal data. If I could get tickets without using ticketmaster and the ball park app I would. A necessary evil that I would happily pay extra to avoid if the consumers actually had choice. Instead of a monopoly that abuses the customers through so many apps, information stealing and selling and then fees on fees on fees. I delete this app every time after I get into the game. Despise this app, useless way to steal information and make it harder to attend a game. I.Spo0kVersion: 15.5.0

Have to be updatedUsed to love the app but it requires more and more updates… cannot even access tickets anymore since phone cannot be updates, so app becomes useless.Colettes SpagettsVersion: 15.4.0

Frustrating extra layerI have tickets to a game and after two days of trying to work with this app, still can’t access them for the game this afternoon. It’s incredibly annoying to have to download another app, connect it, give more personal data. Poor choice by MLB - adds a lot of friction for fans..Hhhiii333Version: 15.4.0

UnnecessaryThere is no need to make an app just for the tickets. sorry software developers but cmon.JogagishVersion: 15.4.0

Terrible verification and linkingThe linking to Ticketmaster and verification steps are buggy and a terrible, terrible frustrating experience. Yuck..AWBTorontoVersion: 15.4.0

Bad sign upRepeatedly can’t verify my email.Kevin the travellerVersion: 15.4.0

Tickets are not linking this is stupidThe fact I’m forced to use this pos for my tickets is frustrating I’ve spent 45 min now and I still can’t see my tickets I’m glad I’m doing this two days before the game not the day of.BlairbobjohnjackVersion: 15.4.0

This sucksReally.YfcexvnkonnbgguVersion: 15.4.0

Not user friendlyI have to sign in differently everytime.Plajt vedVersion: 15.4.0

Confused of what it meansIt says send so i send it to myself then now i realized dont have to do that so i cancelled and now saying my screenshot is not acceptable so confusing.Penguin pointerVersion: 15.4.0

Not linking my ticketsThis has checkmarks with both of my emails showing they are correct but my tickets are nowhere to be found..Its awosome😃😂🤣Version: 15.4.0

Going in circlesI go to ticketmaster to get my tickets that I bought from someone. It says I need the ballpark app to access them. I make a brand new account, which then says I need to sign in again with ticketmaster. Why not just have my tickets on ticketmaster to begin with..That One Guy is MeVersion: 15.4.0

Frustrating processHaving to download multiple apps for tickets and connecting accounts is a time waster..Ubersux13.0Version: 15.4.0

AppCan’t access tickets….KauairulesVersion: 15.4.0

AwfulI bought tickets I was told to come to this app. I verified my email and I refresh my tickets nothing happens custom support is a robot that doesn’t respond to my request on where my tickets are. Now I have no idea how to get them..Dre123345Version: 15.4.0

App not workingSucks.Zellle-5Version: 13.2.2

Unable to find ticketsPurchased tickets thru vivid, unable to locate tickets or how to get support!.HdopvrVersion: 15.4.0

This app needs an overhaulWhat a horrible customer experience. Why did they do this? It’s nearly impossible to get my tickets I paid for. What a waste of time. MLB - get rid of this app immediately..MLB app 0/10Version: 15.4.0

Ticket Account Verification IssuesShows I have a verified email on one screen and then on another within the app it does not. I am unable to view my tickets that I have on Ticketmaster which forces me to open them on this app which is stuck in a loop. On hold for support phone call for last 10 minutes. Want to put my ticket in my apple wallet and go to the game!.Schwarzenegger70Version: 15.4.0

App sucksStupid setup for accessing tickets.Hogger107Version: 15.4.0

Older iPhonesThanks for updating the app so is people who can’t afford expensive new phones now can’t go to any baseball games I bought tickets for next week and now I can’t access them because my phone is to old.OhgguVersion: 13.2.2

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