The MLB Ballpark app is your mobile companion when visiting your favorite Major League Baseball ballparks. The official MLB Ballpark application perfectly complements and personalizes your trip with digital ticketing functionality, mobile check-in, offers, rewards and exclusive content.
**** Ballpark Features (iPhone) ****
• Access and manage your tickets (MLB account required; select clubs)
• Team schedule, ticket information and sales and promotional event listings
• Interactive map with directory of food, beverage, merchandise and other amenities
• Check In for offers and rewards
• View scores and photos from all your ballpark visits
• Social media clubhouse, including social rewards for select clubs
• Directions and parking information
© 2022 MLB Advanced Media, L.P. All Major League Baseball trademarks and copyrights used herein are the property of the applicable MLB entity. All rights reserved.
MLB Ballpark Positive Reviews
Used to be great...The 8.0 update made this once incredible app, absolute garbage. I can’t see notes that I’ve made, pictures that I’ve taken and the lists of teams and ballparks that I’ve visited. I used to recommend this app to lots of people, but unless changes are made to return to the way that it used to work, I will not be recommending to anyone. Please fix this app to how it used to work!
Update - A few years later and the app is now better. Lost a few check ins and photos, but the app now has added Spring Training games (back to 2006) to check into. My only complaints are that I can’t access all of my photos on my phone; just a select few to add to those new checkins. Also, the app doesn’t post them in the order that I would like and it hasn’t updated all Spring Training Ballparks. Other than that, MUCH BETTER. I’ll go FOUR stars now!.Mackey SasserVersion: 9.8.0
YEARS of waiting for editingWhen ESPN Passport went away, I was super bummed. All my historical check ins across several sports disappeared almost overnight. Thankfully, this app at least brought back the baseball portion of my lost archives. I was thrilled to check in the games that I had attended well after the fact and add pictures and little anecdotes and the stats that the app adds are fantastic. I did have one slight problem though. I went to a game in 2013 that ended after 7 innings due to rain but it wasn’t listed on the app despite being an official game. I checked in for a game the day prior and waited for the ability to correct it. Then for whatever reason, at some point they took away the ability to edit entries or add games after the fact. I’ve been hearing for YEARS how that feature is coming back any minute now but I’ve largely lost faith. Every 6 months or so I get irritated all over again about my mistaken entry so I email, call, and basically beg for them to edit my entry themselves...but no progress. It’s literally the only thing preventing this app from being a perfect tool for any baseball fan, the powers that be are fully aware of it, and yet are working on it at the speed of molasses running uphill..DaveybartlettVersion: 9.0.0
Baseball Ballpark App SuggestionThere should always be any forms of medi shown posted on up here that would actually always be able to explain as specifically as possible about the reasons for why it is always as impo as ever nowadays m, today in general that all of these forms of media always make sure to explain the very best that they all ever could about always making sure that this type of app never,ever sets any sorts of limits to all that it could ever have shown on it. This meaning like the amounts of specialized types of fea that are ever installed into it that would actually allow any sorts of fans in general to actually be able to keep up with any types of teams in the sport of Baseball itself regardless of the types of teams that they all are. All of these types of things should all always make sure to include translating all of these types of features into as many different worldwide foreign languages as possible. Lastly, all of the forms of media mentioned way earlier in the beginning should all always be translated into as many different worldwide foreign languages as possible and everything..Billy AlbornozVersion: 11.0.1
Worth the wait!The Ballpark App has had quite a journey but seems to have reached a good level of stability and reliability (even with some teams not really using the technology as well as they could). The Check-In feature is FANTASTIC. You can go back and enter games from the past. The app does the hard work -looking up the details. I add a picture of my ticket stub for self-verification. So far I’ve entered games back to 1984. This feature should be highlighted much more! Of course, an “export” function would be a great add. Now, if you can get the MLB App folks to fix the stat look-up function, especially for historical players, my baseball game attendance would be much more enjoyable as I would have something else to do than watch the game (since “my” teams are the Tigers, Cubs, and Nationals). 🥸.Foobar3441Version: 11.2.0
First Purchase for 75 year oldNow that I have received the notification that my tickets were successfully purchased, I have suggestions to help with future purchasers: My notification of a receipt of purchase was eventually finding my tickets on the Ballpark app. I am used to receiving confirmation that my purchase has gone through and additional instructions if needed. I did not have my MLB/Ballpark app notifications enabled because I had never used it beforehand. I did not understand that my tickets would be delivered in this manner. I suggest that MLB should make instructions clearer for purchasers of any age or those of us who are not digitally savvy! Now, I would like to find a seating map that I can find exactly where my seats will be located.
That’s enough from me!.Larry James JohnsonVersion: 11.0.1
Cool cokeThanks for the update I just need help with this plan and I’ll check it again soon thanks for checking on us to discuss our plan to begin with this weekend we will discuss it again soon and we’ll see what happens next Monday thanks again again soon as you can we can help us out thanks again and we have to have our next meeting soon thanks for your help soon as you have an opportunity for our future thanks again and thanks again to the help for our prayers for helping you with your family soon as we can we are not going for our next church we will discuss it with our you soon thanks
Unable to add previous gamesEdit:
THANK YOU to the developer team for adding the historical check-in feature!! 5-stars
Original Review (4-stars):
One of the most basic features should be the availability to add previously attended games to your My History page. If for whatever reason you are unable to check in, there’s no possibility for you to log your attendance to the game. I understand and can appreciate how the app has shifted to a ticket-focused platform, but you have to let your users be able to log events the app may not have tracked. Otherwise, there’s not much we can really do with this. Please consider this to a future update..JohnfickelVersion: 9.2.0
Can’t access tickets over a week laterI bought my tickets over a week ago and they still say “Barcode not available” contact member service. I have emailed three times; I received two calls one day when I was in a meeting. The person said they would call me the following day. I never received a call. I sent another email asking for someone to contact me to resolve the issue; only to receive an email saying we’re trying to contact you, what time will you be available. No one had called that day..NorthShot12Version: 10.7.0
An incomplete app if there ever was one.I guess as apps go, this one provides a way to purchase parking & seats prior, which is handy, but why no Apple Pay option? Next, had to use the app to enter Dodger Stadium for the Elton John “Farewell Yellow Brick Road” show. Where is the map showing where our tickets are located? Or at minimum a map of Dodger Stadium so we could find our seats? Geez, frustration abounded with the people I spoke to because they were having the same issue. I mean sure, I could Google where my seats are at but then what value is the app proving other than a sales tool? Maybe MLB should hire some of the developers that made the Walt Disney World and Disneyland apps since they include Apple Pay and park maps..RickenBatVersion: 11.6.0
Room For ImprovementThis app is great but there’s a few features I would love to see. The ballpark app should be about the ballpark experience. You should be able to do things like order food to your seat at a game, purchase memorabilia and apparel through the app, or even play trivia games that display in the Jumbotron for prizes. Simple things that can make going to a baseball game more fun. Everyone’s already on their phone why not get them off Instagram and in this app. You could have people earn points for purchasing tickets and apparel and reward them with various things. Incentivize people to go to a game it’s that simple and it seems like you’re missing a good opportunity..Jt81400Version: 10.1.1
This shouldn’t be this difficultI’m a season ticket holder and I used this app seamlessly in the past. This year it is ridiculously ridiculous - I don’t understand how it goes backwards in this day of everything being technology driven. I also don’t understand how it is we are expected to use this to get into the ballpark with tickets but my tickets are not able to be seen. I am starting to really dislike the hoops I have to jump to see tickets I should be able to see after I log in like it used to be. I. AM. NOT. HAPPY..JMH1988Version: 11.0.1
A stability disasterThe refreshed for 2020 version of this app is probably worse than the 2019 version. Thanks for bringing back the functionality of being able to add games that I’ve been to and access old photos, that should never have gone away, but it’s entirely unstable and I can’t scroll around without it being buggy or crashing!
Also, all of my tickets right now say I need to call the box office, so why have this silly app? It literally doesn’t work..TaylorJNessVersion: 9.1.0
Generally works but buggyI got an additional email address so added it as second verified address. But have trouble adding tickets sent to that address to the app. Nearly every time it fails once then I have to try again and it works. One game won’t show up even after my friend I’m splitting the seat package with canceled and resent to the primary address.
Also the home page shows my next game as the second game in my tickets list. And I get an error message when I try to down swipe to refresh the tickets list. MLB if this is going to be the primary way to distribute and use tickets you need to do better..PSK1Version: 10.2.0
Don’t updateSo I just updated the app. I had tickets to a game and luckily I saved them to my Apple wallet. Because after I updated the app my tickets are no where to be found. Don’t update if you have tickets for a game that hasn’t happened yet. I mean this app is supposed to be the way to track and get all your tickets, but if it deletes tickets from your account after an update it looks like you’re screwed
Edit: After doing some troubleshooting on my own removing and reinstalling the app I was able to get the tickets back up in the app..ScoodicusVersion: 10.4.0
Historial check inTHANK YOU for finally bringing back this feature! Most games I attend, the ballpark doesn’t have WiFi so I’m unable to check in during the game. This is the best part of the app and the continually updating breakdowns of ballparks attended and team records are great. It’d be even cooler if the app could recognize/distinguish historic games we attend, i.e. a player’s first hit/homer, last game, cycles, etc. Things that aren’t uncommon that might surprise us looking back. Or even just a tagline from the game itself..Samiam97Version: 9.1.0
Adding to Wallet issues nowNot sure what's up with the app. Have always been able to add tix to my wallet without issue. Got this years spring training tix and not all will add to wallet, it'll look like it should've added but just won't be there. I contacted ticket office AND Ballpark developers, each blamed it on the other and both said "well you can just use the app." (Nevermind the emails urging to add them to wallet before going to the park) Today my '23 regular season tix populated in the app without any option on screen to add them to wallet. I have latest iOS and updated Ballpark app..Frustrated ChipVersion: 12.0.2
All On My Phone?!So I’ve registered run into problems already typing with your fingers on a small phone creates problems all unto themselves. Phones also run out of power and things get lost on your phone faster than they do on your computer. There’s no hardcopy left I don’t care how long some stadiums have been doing it. It’s relatively new with the Rays and the Rays are not exactly the kind of team you want to see go high tech? I’ve been in that building when the power shut down and nothing electronic worked so how is that going to work? So far not so good!.Jag2u763Version: 11.1.1
Getting betterThe app has improved over the last several months. Integration is good and team alerts are fun. The one area that still is weak is tickets. You would think that with all the money in MLB attendance they could figure out a centralized, secure portal for buying and selling tickets that allows fans to buy at market without the dealer mark up and inflated prices. I guess when the cow is fat and slow all the hyena get to eat.Jeme100Version: 11.0.1
HorribleSpent 500 on verified tickets and they never arrived in my ballpark app. Couldn't get help from anyone at the stadium or the app. Spent an hour at the gate trying to access my tickets. Tried to buy new tickets in person and the stadium wouldn't sell us hard copies due to covid. Never got the tickets and now I'm being refused a refund. Absolutely insane. I prob won't be able to afford another game until next season.Fed up fat boiVersion: 10.1.1
Top Notch Tigers in LakelandToday we attended the Tigers game for my husbands birthday. Not only did they put streamers on our seats, they provided a birthday card and put his name on the scoreboard. He was thrilled. Made our day. And then they won the game in the 9th. Perfect all around. Thank you ⚾️❤️⚾️❤️⚾️❤️.Sue M from OntarioVersion: 12.1.2
Ticket PurchasesVery user friendly.Blue Jays BarbieVersion: 11.5.0
Impossible de récupérer mes billet pour le match de samedi 10 sept. Toronto vs texasPlease répond will be apreciate cowboys22.GuylanthierVersion: 11.4.1
The best in the most entertaining team in the MLA.They play ball like champions and play fun games with each other. They are entertaining both on and off the field. Love them all. Thank you Blue Jays.I still love KevinVersion: 11.3.0
Perfect app for baseballThanks you for your exceptional app.Jacques DamphousseVersion: 11.3.0
Great app to get tickets and help to have them like ticketmasterAwesome app.Kaitlyn AmorimVersion: 11.2.0
Best app everLove this app 100% No CAP amazing you can do a lot of stuff on this app..KillabluntVersion: 11.2.0
GreatThankful for this app and the ease to navigate..Natcar06Version: 11.1.1
InfoIt gave lots of info but not what I was looking for..Bubble guppies4evaVersion: 11.2.0
So easy to use!This app was set up within minutes!!!.Tiger Fan ********Version: 11.1.1
Easy to UseThis app is the easiest way to handle all your ticket info and parking in one place. Great app..CoachD45Version: 11.1.1
Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 12.1.2
MLB Ballpark Negative Reviews
An actual scamPurchased tickets on seat geek for a game the day of. Whenever you purchase the tickets it says the tickets are “pending” and the seller needs to confirm, fine. But after, they say that the tickets are confirmed and send you an access link, which prompts you to download the app. Once in the app, there is literally no way to get these tickets. No amount of uninstalling and reinstalling, changing my password, or anything or the sort will make them appear. No one will answer the phone when you try to call customer service, and when they do they literally tell you to uninstall or change your password. I am out $65 which is completely fine I just would never attend another game, especially with the lack of understanding from customer service when this is a known issue. This app gets TERRIBLE reviews, why in the world is it the only way to get tickets? I am not spending more money on another ticket when my card was already charged for the first one. I don’t understand how they can charge my card when I do not have a ticket. Others have had the same issue. The lack of customer service from this big of an organization is crazy..Amanda ocVersion: 10.4.1
Very glitchy and unreliableFirst time I used the app for ticketing went very well. Second time was a nightmare. Purchased both a parking pass and two tickets. The app said I had three tickets - great - but when I went to access the tickets the only thing that would appear was my parking pass. Game tickets nowhere to be found. Tried multiple times to retrieve them - nothing. Got to the gate and the gate attendant wasn’t able to help either. Her manager had to walk us to the box office so they could try and retrieve our tickets out of the system. Couldn’t find them by my name or order number. Finally, once we produced the CC used to purchase the tickets, the agent was able to find them. By then, we had already missed some of the game. What if that card was not with us? They wouldn’t have found our tickets and we would have either had to be another pair - or wasted our money entirely, along with the game. If MLB wants to go this route for ticketing they NEED to fix this app. Very frustrating..JennaMIOCVersion: 10.4.1
Where are my tickets?I wanted to buy tickets. I had the app but hadn’t used in a while so I had to reset my password. I reset, and then when I went to add tickets was prompted for my email and password again even though I was theoretically already logged on. When I entered my information, I got an error message saying that the credentials didn’t match. This happened twice.
Then I called MLB customer service and spent at least 20 minutes on the phone with a person describing my issue and we uninstalled and reinstalled the app, changed password again, etc. it still didn’t work. The agent referred me to my local Houston Astros box office, saying that the ticketing account was separate. Then I called the Houston Astros box office and waited on the phone for at least an hour until I gave up and hang up the phone.
I decided to create a new account with a different email account. I was hoping this would solve my issue. I was able to login and purchase tickets. Then I went to the app to sign in with my different email address. The tickets are not in the wallet in the app and are nowhere to be found. I have the email with the ticket information, but the tickets do not appear in the app which is where I need them so that I can enter the game.
I remember this app being difficult to use in the past, but it seems like it’s worse now. I am beyond frustrated and can’t believe this is the way that one should buy tickets to all MLB games..G00d 5oupVersion: 10.2.0
RidiculousI’m completely done with going to Cardinals games all together. The hoops you have to jump through just to buy a ticket let alone the ridiculous amount of steps you have to go through to try, yes, try and retrieve them starting with having to download an app just to have a chance at actually see your ticket. My wife forwarded me tickets to one of the the Cardinals games to my email but no can’t get your tickets there. You have to download an app. So I did that. Tried to set up an account but it tells me there’s already an account under my email. I have no clue how that happened so I go through the process to change the password. Then when I open the app and try to log in; it tells me the email address and password doesn’t match. I’m done! I’m through! Not when I can sit home, watch it on TV and not spend a fortune on food and drink, parking and gas to get to the ballpark and back home. 😝.SnorebuttVersion: 10.5.0
Not all thatI thought it would be more helpful when actually at a game for my team’s home stadium. The first thing I was interested in was navigating the stadium itself, with maps and information useful for finding my seat, concession stands, bathrooms, etc. Then, what’s the best way to leave the stadium to get back to the parking lot I used. There’s almost none of that. The stuff that they did have was not easily recognized for what it was (due to lack of visual cues). The app needs to be more intuitive.
The in app concession ordering seemed to have a very limited menu, pickup locations were inconvenient and I had little idea which ones were closest. Entertainment played at the stadium was available for voting in the app but I had to hunt for it. I don’t want to waste time becoming an expert on the app for the limited time at the stadium. This seems more like a half baked idea than a truly helpful experience..Es Cargoe xVersion: 11.3.0
Doesn’t even pretend to not be garbageThis app is unbelievably poorly designed. It forces you to log in whenever you want to do anything, which would be fine if it A. Saved your spot in what you’re trying to do so that you can continue without interruption and B. If it didn’t ask you log in every thirty seconds or whenever you clicked anything. This is terribly inconvenient because whenever you try to search for tickets it tells you to log in and then drops you randomly to wherever it feels like it within the app so that you lose your spot and have to start over again in what is an endless cycle. You can never manage to actually get what you want done, and to make matters worse you can’t even select your seats. It just kind of gives you whichever tickets it thinks are best for you based on arbitrary criteria. What a joke. I’d rather not even go to a game if this is how we have to purchase tickets..YolozunaVersion: 11.3.0
I always have problems with the Ballpark App!Every time I buy tickets and need to log in to the Ballpark App to access my mobile game tickets, I have trouble even logging into the app. I always get an error message that says “Something went wrong trying to log in. Please make sure you have a stable network connection and try again.” Really?? I have 4G Verizon network and ALL my other apps work without any issues. Why does ONLY this Ballpark App continue to have issues allowing people to log in. It’s 2021… you’d think they could have resolved the most basic concept of an app that includes allowing users to log in. I hate that MLB makes us use this terrible app in order to access our tickets! I always have to call and request the tickets some other way because of this horrible app that never works. I would give it negative stars if I could..Jen_the_travelerVersion: 10.3.0
Do not download!I can’t emphasize this enough. DO NOT DOWNLOAD! MLB is peddling a crap app. To see my tickets, I had to verify my email. To do so, I had to follow a link and enter my credit card Info. There was a check box you had to uncheck if you didn’t want it to automatically subscribe you to a video streaming site, Tudum. I did this and it still subscribed. I messaged and emailed Tudum to cancel and have yet to hear back. To top that off, I tried to pull up my tickets and it said they would be available closer to game time. Drove to the game, pulled up the tickets and, while it showed the seats and parking ticket, it said it couldn’t display the barcode…. Ended up having to go through Ticketmaster to find my tickets. This app is useless and subscribes you to a service you won’t use and, apparently, makes it impossible to unsubscribe from…. DO NOT GET THIS APP..GethysVersion: 10.2.0
Not able to receive tickets from my friendWow what a terrible customer experience! My friend bought me a ticket to go to the game with him. He forwarded the ticket to me. I have to download an app in order to receive a ticket? Talk about a terrible customer experience. Now I download the app I create an account and my ticket is not visible. I dig into the app it says that I have to verify my email address in order to receive my ticket. I log into my computer I verify my email address. Now I refresh the app I still don’t have my ticket. What a complete waste of time as a small business owner this is probably the worst customer experience that I’ve ever had trying to get tickets. What a joke. Dear MLB as one of your customers that goes to several games per year you can do better. More importantly your customers deserve better..Uwjp2002Version: 11.0.1
Useless App- Don’t DownloadI bought tickets for multiple games and all of them have “Barcode not available, account restricted” It tells me I need to verify my email. I go to do that and it says my email is verified. I couldn’t get this to work and I’m sitting outside in 90 degree heat in the Bronx with 2 small children. As many times as I tried to get this to work by deleting re downloading logging out logging in. It didn’t work. I had to just leave because my kids overheated and I had to get them water. They were troopers because they didn’t complain at all and handled that heat fine. But this app made me miss the first 2 innings of the game because I had to go to the box office and they fixed the problem instantly using a text message to my phone to open the tickets. I would a avoid using this App at all costs..14326853Version: 11.2.0
More events/pictures taken awayWith your latest update you took away Fan fest check in’s, homerun derby check in and all pictures related to those events. Why would you remove those events years after I checked into them? And I also am not able to add old games that I did not check into at the ballpark. Very disappointing. Your app was perfect before why keep tinkering with it and removing popular features? Also I noticed you removed all my World baseball classic check in’s from 2017! Why would you remove all these games and events. I hope this is a glitch and will be restored very soon. Also would be nice if we could add spring training games. A lot of people travel to ballparks all across the county and want to log their experiences. It’s very disappointing that all the features keep getting removed. MLB please listen to your fans..DRMcMenamyVersion: 9.0.0
Won’t let me purchaseI hate that I have to use this app to purchase tickets. I don’t think it’s the most user friendly and if anyone knows of a different way to purchase digital baseball tickets, please let me know.
I have been trying to purchase tickets for an upcoming game for the past hour and the app will allow to select tickets however, it won’t let me get to payment details. It tells me that the page won’t load but to close out and continue. When I close the page, it makes me start all over.
I tried to use the web version which allowed me to get all the way to the payment info and when I click finish, there is a pop up that tells me that there is a connection issue and to try again. I have used my phones network and WiFi and still no luck!.Renee_A.22Version: 11.4.1
Ticket recall needs to be recalledYou can’t encourage digital ticket transfers through third party resellers, and then also enable a ticket recall feature. What a joke. I bought six tickets through SeatGeek, received my tickets in the MLB ballpark app, and then two days before the game one of my six tickets was recalled. My SeatGeek account still reflects the original six tickets that I purchased, and yet only five are now available in my MLB ballpark app. Why does this feature even exist? Once they are transferred to me, I should be the only person who can forward those tickets to someone else. So frustrating. I have now been on the phone with MLB app support, the ballpark box office, and trying to get ahold of SeatGeek customer service for two hours straight and no one can help me, everyone is pointing fingers at everyone else..G_mac420Version: 10.4.1
Has sponsors that interfere with app functionalityTrying to access my tickets on this app, and I follow the prompts and was asked to enter my credit card number only to be in rolled in some movie membership application, which was not my intention. I immediately got a fraud alert from my credit card company via text and confirmed that it was fraudulent, they shut down my credit card and I was unable to use it during the Cubs game. I was forced to use this app to get my tickets. It should be an honest easy to use application that does not lead you down the dark hole of unwanted subscriptions. It took me over an hour to manage and unravel the damage via phone to get my credit card working again. I would definitely not recommend using this app..$learner2018Version: 12.1.5
A Really Frustrating AppI can understand how many Can think that this can be convenient. The problem is that this is the ONLY way to retrieve your tickets. There is no other option. If your phone is outdated or you have problems downloading the app, well you pretty much lost your money and your tickets. It would be great if MLB Ballpark gave you an option to receive your tickets on your phone or have them emailed to you. Just like the airlines do for one’s boarding pass. Instead, this app leaves you frustrated and full of anxiety on if you are going to see the game.
Addition: I just spent over 10 minutes trying to submit this review because every nickname I try to use is taken and you can’t submit without a nickname! This is ridiculous!.123;:688Version: 11.0.1
Won’t unlock ticketsI’ve used this app once before and it worked fine. This time it says I have tickets available but when I click to retrieve them the takes me to another page and says that I haven’t bought any tickets. Really frustrating.
Update: The response to my original review suggesting that I just follow the online instructions to retrieve my tickets is ridiculous. It wouldn’t work. Period. I eventually went to the customer service window at the ballpark and was told that they have had a lot of problems that day retrieving tickets that were sold in a block. She took care of it in about 30 seconds. I’m just glad I wasn’t locked out waiting on tickets to a concert. Oh well. Better luck next time I hope..Cactuskid!Version: 12.1.4
Extremely Complicated for 1st time users and people over 50…The most important thing Is you better has access immediately to the email the tickets were originally sent to. In my case, they sent a confirmation email to me work email address and Im not at work. Nor can I access it remotely. So you’re stuck then. Took 2 1/2 hours plus driving 30 miles to work to be able to do anything with them. Missed most of the game. Im all for change and improving but this is way too complicated for the average person. Especially for someone 50 or over. The worst experience I have ever had. Definitely won’t be using again, easier to watch on TV. Great job MLB, you screwed up a system that worked well for decades. 👍.Shawneeic1999Version: 11.5.0
Warning: this app will lose your tickets—Class Action LawsuitI’ve used the app for years, including traveling to all 30 parks, and the ticketing was always wonky but now it has literally lost tickets I bought for spring training. The app notified me that the transfer was made from the seller and even displays the ticket details — but there are no tickets. Multiple attempts to engage MLB customer support were met with the equivalent of ‘not our problem.’ Do NOT use the app for ticketing, or do so at your own risk. MLB needs to do better. I have also just seen all the other reviews from people facing the same situation. I’ll be posting here about a potential class action lawsuit against MLB, which is clearly just happy to take our money. Stay tuned..ScofriVersion: 12.0.2
Disappointing SupportI have used this app for several years without any issues. UNTIL NOW!
Yesterday bought several sets of spring training game tickets and the app will not load them. And also the app is now frozen in a refresh mode.
Contacted customer service and provided the info they requested and received advice that did not resolve either problem. And now have been “pushed” off to other places to get this resolved. Hopefully, with a couple months before spring training starts I will be able to get my tickets.
Very disappointed with with this “monopoly” ticket arrangement, and the seemingly cavalier “do the minimum “ attitude by the Ballpark App..Shari LouieVersion: 11.7.0
New update?Just noticed another update to the app and, at first glance, it does not appear to be a good one. I have come to really enjoy the journal/history function as I have been adding games I attended going back to my days as a kid. As part of that, I valued the standings of teams I’ve seen live and the ability to view all of the stadiums I attended. While the games are still there (along with photographs I’ve added from those games), the standings and stadiums attended functionality appears to have disappeared. It has disappeared during prior updates but you brought it back? What’s going on? Do you intend to bring it back again? The features on/features off inconsistency depending on the update has become quite annoying. Thanks..JerseyjonathanVersion: 10.3.0
Gonna be a mess at Spring trainingThis is the first year that I was told we basically have to use this. It was get your season tickets early ( digital) of wait several weeks more for hard tickets. I have friends who don't want to create an MLB account and download the app just to attend a single game. What if they want to walk out of the ballpark and come back in.(Medical reasons)
You can't tag the tickets so now I have 9 tickets for a game that I have to try and remember who's got what tickets. Simply before I would clip each person tickets with a note of who's they were. Weak beginning. So many flaws that it will be a mess until MLB really spends some $$ on a proactive development team. Looks like they hired the lowest bidders... Sad.JohnnysoupVersion: 9.0.0
Review of MLB/Rays Ballpark AppVERY, VERY, VERY difficult to follow. Was unable to login due to stale/updated Information; was instructed to go to CUSTOMER SERVICE but was UNABLE to locate a link to that page. Forced to call the Rays contact number, was transferred to TICKETS after a 10-minute wait. Nick was MOST helpful in solving my login issues and provided pre-paid parking info. He warrants a salary raise but your Web Design staff needs to be TRAINED to check their work. I am a former web site developer and I learned early on to open the page I had just written and “push all the buttons” and “read all the text”, then make the necessary changes; if old (75) guys like me can’t make the page/site work, you have a problem!
Thanks for allowing me to vent.
Go Rays!.BigHat-NoCattleVersion: 11.1.1
Lag to get tixExpect a lag “getting” your tickets. Mine didn’t show up until the next day… which was infuriating, especially if you’re purchasing day-of, coordinating with others, or down right impatient about the boatload of money (including fees) you just laid-out, with nothing to show.
You’ll navigate the app trying to re-log-in, but find yourself unable to do so. Instead you’ll fumble around to “select your favorite team” which is probably the least helpful feature. Maybe the FAQ will help? No, it won’t. It’ll just redirect you.
There is literally no value to this app.
(Revised from 1 to 2 start when my tickets finally showed up).C'mon MLB!Version: 10.2.0
Very poor information when fwd of ticketsIPhone 13 - first time using your app. I wanted to load tix into my Apple wallet - apparently not able to do that. Prob #1 - would be nice to know that’s not possible.
Then I attempted to forward the tix to my wife’s phone so we would have tix on both phones in case one phone dies. She received the text but was unable to access the tix. Prob #2 - in hindsight probably because she doesn’t have the app on her phone - that would have been good to know to load the app BEFORE you transfer.
Unable to see the tix on my wife’s phone - I cancelled the transfer ASSUMING I would have them still on my phone or that they would be sent back. NOPE. Now the tix with barcodes are NO WHERE Prob # 3 - it would have been good to know that their can only be ONE electronic version and that I lose the tix once I transfer.
Now my message in MLB wallet says tix unavailable contact box office.
These problems are probably buried somewhere in the massive amount of boiler plate ‘conditions’ but in all fairness need to be emphasized when someone is about to transfer tix.SjsjsjdjxjVersion: 11.1.1
Just print your ticketsHere’s a million dollar idea for the app: seating chart. You know the stadium, you know my seats, why don’t you have a feature to show where my seats are on a map?
Also, I tried to use this app for a game in another city but despite being on my own phone the MLB Ballpark app logged me out, so I couldn’t access the tickets. Not knowing my password I had to try and retrieve it, but being in a different city my email thought it was a case of fraud and wouldn’t let me in. It was a concatenation of failure starting with the MLB. I had to get the ballpark ticket window to have them look up my order and print my tickets..MEJA_Version: 11.2.0
Worst experience everThese five star reviews are bots. This app and the website are awful. After multiple unsuccessful ‘create account’ attempts, across multiple browsers, devices, contacting the call center, and incognito windows while clearing cache and history, still nothing worked. If this is my only option to access tickets, and it consistently errors out my efforts to create an account, I can only reasonably assume you don't actually want me to attend any games. I still don’t have my tickets, but it’s cool, the contact center will trouble shoot and let me know in 24-48 hours, which is useless as well given the game I’m trying to attend is in 20 hours… so thanks for nothing.NickName112313Version: 11.5.0
Very BuggyI have tickets in two different sections of the venue. The app shows that I have purchased the correct number of tickets. However, when I attempt to open the tickets only a portion of the tickets show in the open page. I have logged on several times and I have hit refresh tickets several times. I am not able to see all the tickets I purchased. I hope to get this resolved and I am very glad that I have four or five days to do so. If I were at the game trying to get in I would be completely out of luck.
This is a serious bug and should be rectified. I understand other people are having the same issues.8mancaveVersion: 11.6.0
App is lagging and freezesIn several attempts I’ve tried to forward tickets but the recipient doesn’t see the tickets sometimes and I have to recall and re-forward.
There should be a way to forward a group of tickets from different games all at once. Picking single games and forward each one can be annoying.
The app keeps freezing and I get a message “ something went wrong try again “. I refresh the app and still doesn’t work. I tried looking at tickets from a few games and I couldn’t see the tickets. It was blank.
Respectfully ask to look into it. Thanks.Me the citizenVersion: 11.0.1
Used to be betterI recently downloaded this app again after not using it for quite some time, and I used to look up games I went to as a child that I need to look information up on again, but have noticed I can no longer edit/update this information as I have in the past. I already wrote the MLB Support page within in the app, and after some internet searches, I noticed this currently is a feature they’re still trying to restore for 2020. It’s disappointing that what I used to find useful about this app is no longer the case and no resolve seems to be in the near future. Disappointing..KsmcclinVersion: 8.6.0
Update: I hardly ever leave reviews…Backstory:
I had purchased and accepted tickets that were forwarded to my account on the app. They showed up until one day they vanished.
I tried talking with their customer support (after they reached out because of my first review) and they have since given me no explanation or resolve to the issue other than telling me to contact the ticket vendor about the issue.
Again, no explanation as to their reasoning for turning me away.
I try contacting the team I bought the tickets from and the link to their page goes to an “error page” and when calling them I have to leave a voicemail because of their increased traffic.
The application I bought the tickets through have been 100x more helpful for 1) replying back to my issue within minutes rather than days (unlike the mlb support) and 2) are listening to me and looking at the screenshots I send them regarding the issue.
Mlb customer service isn’t cutting it.
This app needs work..I hardly ever review...Version: 11.0.1
Could not upgrade my ticketsI have used the Ballpark app several times in the past to buy tickets and then upgrade my seats when we entered the arena. Yesterday, I bought 3 tickets through the app but when we entered the arena I could not upgrade my tickets. I searched everywhere on the app and didn’t even see the upgrade tab. I frantically searched for help on the chat and the internet with no luck. After 45 minutes and the game starting, I bought 3 more tickets for full price in the seats that I wanted to upgrade. 😡
So after buying 6 tickets for 3 people, I was out $470. This app will be deleted from my phone..Teacher5432112345Version: 11.2.0
Tickets missingI was transferred tickets and tbey never arrived?!?!.JB-416Version: 11.1.1
Ticket received, but no ticket in appI get a nice little pop up saying that I got my ticket, but alas, no ticket to be found in the app. Refreshing doesn’t work. Reverifying doesn’t work.
Single-purpose of the app.Green blue yellowVersion: 11.1.1
Last updateThis app is so awesome.... usually.. the last update won’t let you give your 3 picks points... only the top 2 you pick because the screen will not let you go scroll down to the 3 player to give them bonus points..
otherwise great app .......BubariggsVersion: 10.3.1
UnnecessaryVery annoying that they send you an email before the game specifically stating you have to download this app to use digital tickets, when it doesn’t matter at the gate. Just another scam to download a useless app.JohnSmith12345678910111213Version: 12.1.5
GarbageGarbage app. Says I have no tickets when I do. Complete garbage..MLB ballpark is garbageVersion: 12.1.5
Scores for entire seasonIs there a way to see scores for the entire season as I just downloaded the app and can’t see previous scores. Thanks!.Little baby bossVersion: 12.1.5
Can’t access tickets.Tickets show up as received, but won’t open..306yqrVersion: 12.1.4
TransferI can’t transfer tickets to another person.AdoumaniVersion: 12.1.3
TerribleI purchase MLB tix on StubHub and we’re forced to download this app to forward the tickets to a friend. The tickets never showed up on the app and their customer service never got back to me. Avoid purchasing digital tickets if they require the use of this app, it’s useless.NovlauVersion: 12.1.2
What happen to the Games?We look forward to the pick 3but don’t see it. I also can’t see what I’m typing..WdhdyhVersion: 12.1.2
ConfusingComplex app. Stuck using it.ScdwfgVersion: 12.1.2
No barcode yetWhen will it be updated..Player2638297Version: 12.1.2
Dumb and dumberThis app doesn’t allow me to use my ticketmaster password. I can’t access my Red Sox tickets and the game is at 1 today. I hope I can get in.Spearman1Version: 12.0.2
Losing HistoryLove the one stop shop for tickets but every season I lose my ticket history. Wish it could be archived. Why can't it be this way?.The great ManginoVersion: 12.0.1
TicketsCan’t see them need help.Ridley50?Version: 12.0.0
Can’t find ticketsI received tickets to go to the post season game tomorrow October 08 2022, and it is so frustrating accessing the tickets varied account, refreshed followed all steps I can find and still no access 😢.JdbdhxndkdhdhsjzVersion: 11.6.0
TerribleTerrible app. I can't get my tickets.Unhappy1536Version: 11.5.1
My ticket does not appearMy ticket does not appear on my wallet or mlb app despite of the successful email verification.NovozeradoVersion: 11.5.1
Missing TicketsI was advised MLB tickets purchased on StubHub could be viewed on this app. That does not seem to be the case, nor is customer support willing to present any solutions..AnonMartinezVersion: 11.5.1
Clumsy and crankyAwful site. Not user friendly. Full of bugs. A mess..BobM95Version: 11.5.1
Mrs Jan SelfTerrible website. We were transferred tickets to a Blue Jay game today and were unable to get them to open. The website just sent us in circles.Selfer6Version: 11.5.0
Terrible appI’ve lost 3 tickets.Ginalee2020Version: 11.5.0
Can’t sell my ticketsI should be able to sell my tickets , I am not a scalper so let me sell tickets it’s not a hard concept.LakgdcrcVersion: 11.5.0
App doesn’t workKeep getting an error “something went wrong” but no way to determine what the issue is or contact help. Totally useless..Ballpark sucksVersion: 11.4.1
This sucksTicket transferring is highly complicated and inconvenient.Mr saturday moviesVersion: 11.4.1
Loan Depot park Miami MarlinsAucun moyen de payer en argent pour la nourriture. C’est complètement ridicule…il faut payer par carte et en plus il faut s’inscrire et commander par cellulaire….les billets aussi c’est débile…il faut télécharger l’application pour avoir les billets, impossible de les récupérer au guichet…donc un fan sans cellulaire ne peut rien faire….les prix sont aussi ridicule….le baseball peut bien être malade….Louis TouzinVersion: 11.4.1
TicketsNot user friendly.ZzzzoookkeeVersion: 11.4.0
UnnecessaryWhy do I need this app? Just put it in my apple wallet like the NHL.Jimmi GSVersion: 11.4.0
BarcodeI don’t have Barcode in my ticket..RémipopVersion: 11.4.0
Why check inPlease reinstate long gone feature to review my check ins and end enjoy my memories.Apw30Version: 11.3.0
TicketsMy tickets are supposed to be there and they are not.This sucks 1937Version: 11.3.0
Doesn't work… this app has one job to show ticketsBad.WiljaysVersion: 11.3.0
Terrible appI accepted ticket transfer. It said ticket accepted, but no tickets. I had to exit the app and go back in a couple of times for tickets to show..Mr issrVersion: 11.3.0
Forwarding ticketsCan’t forward tickets…why use this app then? Very frustrating..Baseball Fan 1966Version: 11.3.0
CrapTook my money, didn’t show tickets. Support is a bot with limited communication..Count KuntVersion: 11.1.1
AbysmalTrying to organise a group to go to a game. Sharing tickets is so hard. Probably just go to the pub now..Marinara MagicVersion: 11.1.1
FrustratingTrying to take some seniors to the ballpark and you people won’t let us print tickets. So hard to organize, this will be the last time we go. The ticket forwarding is horrible.One staaarVersion: 11.1.1
Zero privacyVery sketchy app.Gibbs50Version: 11.1.1
Won’t let me use my email of 22 yearsI have an old email from the year 2000 and have never had a problem using it until I tried ordering tickets. Then it was nothing but a hassle unless it is a GMAIL account..JCwainfleetVersion: 11.1.1
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