Aeropostale: Teen Clothing Customer Service

Aeropostale: Teen Clothing Positive Reviews

Design clothingI really like how the clothes fit especially the super low-rise jeans. The colors and overall fit are perfect. My only issue is with some of the designs. I think a lot of the pieces would look better if the prints were removed or redesigned. Some of the logos and graphics on hoodies and T-shirts feel a bit childish. As a teenager who shops the soft-girl style, I think the brand really does a great job with fit, material, and silhouettes. That’s why I’d love to see more mature or minimalist prints. Simple designs or even no print at all would look so much better. Bows and overly playful graphics don’t feel as trendy anymore..Nat Rey isaVersion: 2026.1

Restock?Not sure when they restocks or if they even mention it. Thankfully an item that was almost fully out of stock restocked with the pair I needed. Not everything restocked and possibly bc some ppl returned those certain sizes. So I purchased it immediately bc I’ve been waiting a whole month for them 🙏🙏😭 other than that I love this store.Karly_101Version: 1.3.0.2

WishlistLove the app love the clothes, but for some reason i haven't been able to access my wishlist or add anything to it in months! Everytime i click on it, it just says 'Error fetching wishlist'. I've had it updated, deleted and redownloaded and nothing! So frustrating cause i love browsing and saving stuff to my wishlist.Zoe_M_PVersion: 3.1

Chiefs gearI love the fact that I was able to purchase my chiefs jacket online , when their wasn’t anymore available inside the store’ great customer service, employee who helped me with assistance was very professional...POZZ!Version: 1.3.0.1

Out of stockI had placed my items in the cart, proceeded to checkout and it waited to tell me until I reviewed my order to tell me an item was out of stock. It kept showing up in my size as available but kept waiting ill til I went through the checkout process and reviewed my order. It should inform you prior to trying to check out. Or at least not show the item if it’s not available in your size..Jewelt332Version: 2026.1.1

Having trouble with check outEverything was good till check out . I even got a discount that saved me 4 dollars good deal , but it kept telling me that i need to fix my billing address but it was perfectly fine i don’t know why it kept making me . J did end up fixing it but it was annoying..EmilygallegoschavezVersion: 2026.1

Love this App!!!💛I absolutely love Aero, but I don’t live near one so I usually pre plan my trips with the app or order some clothes! The only upsetting thing for me is that I can’t find this one skirt that the models wear. I’ve been trying to find the green cargo skirt forever, but I haven’t been able to find it online or in store!!!! 😫.Ahri :)Version: 2026.1.1

WishlistI can never access my wishlist. Every time I go to open it, I get a message that says “Something went wrong. We’re not sure what. Please try again.” If I try again, I get the same message. This has been an ongoing issue since I got the app. Please fix this bug. It would make the usage of the app more enjoyable..NjhkittennVersion: 2026.2.1

GoodI love Aeropostale but it’s so far away from where I live so I decided to get the app but the only thing is why is the shirt i want in my size out of stock please stock things faster on the app🙂?.JamireliVersion: 3.0

10/10!!!I LOVEEEE AEROPOSTALE JEANS. they fit me perfect length and sizing wise (for reference i’m 5’6 and 136 lbs). a struggle for me is finding jeans that i like and that are the right length for me because im alllll legs. i would definitely recommend aeropostale jeans..MirrahhhhVersion: 3.0

GoodI like how they help you double check your order to make sure you have the right sizes etc.Xeyla LópezVersion: 2.0

MisleadingVery disappointed that I was able to select something that I was very excited to order just to find out that it was out of stock when I went to check out..Goo chiefsVersion: 1.3.0.1

Great Interface and EasyApp is super easy to navigate and shop with - highly recommend.FashionForward12Version: 1.0

Simple & EasyFound what I needed and ordered within minutes.BarbarucciVersion: 1.3.0.1

Not long enough clothingThey have such cute clothes but they never make them long enough ☹️ so I had to stop buying from there don’t recommend pants if your 5’10 and over.Ariella .CVersion: 4

Love this store.Great clothes at very affordable prices. Easy to use app to purchase and track items..Jid13Version: 5.0.1

Easy!Everything is easy to navigate through!! <3.Hello kitty<3-_-Version: 5

Online ShoppingSite is easy to navigate and it is well stocked..Dana-DeeVersion: 2.0

Love it!Great experience so far. I use it with Klarna and this is my second time buying doesn’t disappoint..KkgaaVersion: 1.3.0.2

Phenomenal CompanySuch a HUGE fan of this company, it’s products, and the app! So easy to use and the customer service is top tier! :).TiffanyFranksVersion: 2.0

Amazin!My kids love this brand and now there’s a user-friendly app for them to browse clothes and outfits?!? Amazin!.Mark Safron1738Version: 1.1

AeropostaleEasy to order, quick, fast.5✨🎖️Version: 2.0

Such adorable clothing!Not only are the style of adorable, the customer service is fantastic!.Kane the GSDVersion: 5.0.1

EasySmooth transaction love that the accept Apple Pay!.Icarrasco8Version: 5.0.1

Best App Ever!Best deals and best prices when you are on a budget. I highly recommend 🤩.GATORGURL12Version: 1.3.0.2

Best deal everThe price was right with 15%off the first purchase . I’ll tell you more how they fit after Christmas..Peg I sueVersion: 1.3.0.1

Already in love with this app!I’m so excited Aero finally got an app 🙌🏻 some really cool features.Jwo1244Version: 1.0

Good qualityI love the jackets specially when they have discounts.Floress1Version: 1.3.0.1

Kids love it!Love this for my kids!! They use the app to show me what they want for Xmas!.TaylorPB22Version: 1.3.0.1

Love love loveI love all of the clothes super cute can’t wait to try them on!.Mari minaVersion: 1.3.0.5

WishlistI haven’t been able to access my wishlist or add anything to it!! It’s super frustrating.Jhurnee,the greatVersion: 5.0.1

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Aeropostale: Teen Clothing Negative Reviews

Nty.Love the cloths so once I heard about the app I decided to download it to see wsp. Ended up deleting it 5 mins later because it wouldn’t allow me to create an account because my pass "doesn’t meet the requirements". Once I saw the little red message pop up at the bottom of my screen I figured I should just try changing it or whatever. 5 passwords later, mine still wasn’t approved — like girl.. And it never specified what the requirements were so.. Anyway, I guess i’ll just stick to in person. 😛.🧍🏻‍♀️……Version: 5.0.1

Missing items2 yrs in a row, I open my large order for my twins and I’m missing items and was still charged for them. When I call to have the items shipped, they no longer have my items in stock. So aggravating when I can then go online and reorder 2 of the 3 items again. Why not just ship them in the first place?? So you sell my items that I already paid for to another customer? That’s why it’s now out of stock?? Pretty sure that’s illegal..Just-mmeeeVersion: 5.0.1

Order StatusOrder items in store to be shipped online due to not having of my sizes in stock in store. Got a confirmation for my order through email. However cannot see my order online in my account and cannot track it whatsoever. Can’t contact live chat through app either and website 🥲.Shigaraki_Destroyer17Version: 2026.2.1

Rude customer serviceI called in because when I accepted the price, it was $60 after I confirmed it . $5.02 was added onto the total I called in asking. Does it normally do that since I am a first-time customer I am not familiar. Well, the conversation was cut short when the representative hung up on me. Not quite sure why or what happened all I know is I won’t be buying thru the app anymore or calling in..Karen’s rantVersion: 5.0.1

15% offI ordered from the site because it said first time orders off the site got 15% off and I clicked on that and it brought me to the app but when I ordered, I did not get my 15% off and I could not go back to where it said that to try to figure out how to apply it..Duddy73Version: 1.3.0.5

Worst return service everThey don’t offer full refunds when trying to do a return and yet i received no option to return it in store. I’ve never seen a return system like this and it overall just irritated me. I wanted to get a smaller size for a top but after this i ended up boiling the top to shrink it..ɯɐ ᴉ oɥʍ ʍouʞ ʇuopVersion: 2026.1.1

Order would not placeI’ve used 2 cards to purchase Christmas gifts Tried putting the numbers in three times. One of the cards is a debit/credit card that I used today without any problem. There are enough funds on both cards for the purchase.MSU StrongVersion: 1.3

Order statusVery difficult to track packages, it keeps saying unable to check order status and I can’t find out how to fix it. The people helped but it doesn’t really help if you want to check it frequently.Alice😎Version: 2026.2.1

HorribleTried several times to check out using Klarna and PayPal! Didn’t work! Then tried Apple Pay, and finally worked, after 6 days of trying to check out! Just horrible. Annoying and frustrating!!.MadiChloeVersion: 1.3.0.3

Shipping10 days before Christmas tried to change how my package is getting shipped when I just ordered it five minutes ago and I was told I cannot change the shipping. It’s ridiculous. Unsatisfactory. I will never do business with you again..Fuzzy0213Version: 1.3.0.2

Very frustrating!!!!I’m texted coupon codes and they don’t work… this will be the last time I order and returns are ridiculous too!$8 if I got it by mail I would like to return it by mail for free!!!.Milky Way fanVersion: 5.0.1

🫩🫩App has a lot of glitches when you add something to your cart it says it’s available but when you go to check out it says it’s sold. You can’t check your wishlist. The filters to look at specific sizes don’t work..GabylovesrainVersion: 5.0.1

Slow appMy favorites list continues to give me an error and will not show my items or add anymore. I have deleted app, reinstalled, refreshed, logged out and back in. Very frustrating.LLHmelhVersion: 5.0.1

Tracking and log in issuesI’m not able to track my order and when I try to log in and track it it takes me to google website and tells me my login info is incorrect.NxkeokebdusoeneowpkwkdVersion: 2.0

Unable to log inI’ve tried a million things but i’m unable to log into my account on the app, it works just fine on the website. i contacted their live chat and they were not helpful.JustletmeadoreyouVersion: 2026.2.2

IdkMy app has not been working since last month I’m unable to even enter the app I’ved uninstalled it multiple times and still won’t work I luv their clothes too.HehckakdhcjsjrnfhskchsksnpwjdnVersion: 5.0.1

LiesI was just at a store in person with many available in what I tried to order for pick up yet they try to get you with shipping and it shows no availability close only online not cool! Do better!.Lovemybabies744Version: 4

Promo CodesYour app makes it hard to find promo codes. Even when clicking on email link to get promo, I’m sent to home page..YesiYesYesVersion: 4

App not workingFor weeks I’m unable to add stuff to my cart and purchase. Keeps saying “Error. We’re not exactly sure what though.” App doesn’t need an update either so I don’t know why it won’t work.Ads ads ads ads 788435799Version: 5.0.1

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