Backpack Hero: Merge Weapons Customer Service

I honestly really do have fun playing this game. HOWEVER, some changes I suggest that I don’t think make things unfair/too easy: 1. You should be able to spend more stars during an “adventure” to get higher level items. So I should be able to spend twice as many stars to get level 2 weapons, three times as many for level 3 weapons. 2. How many stars you have at the end of an adventure should impact your rewards. If you get 400 gold for beating that adventure, but I have 400 stars cuz I got such good weapons, I shouldn’t just get 400 gold. Make it 10 stars:1 gold, or something like that. 3. Why are weapons placed on a cooldown if I don’t use them? If there’s 5 enemies that walk on the field at the same time, and my sword kills one of them, my knives kill 2 of em, and my poisons kill the last 2, why is my hammer placed on cooldown? Kinda stupid, honestly. 4. You should be able to purchase extra weapon spaces. With stars, and it should be temporary for the rest of that one adventure. Like, when I purchase items, hammers, swords, knives, that sorta thing, I should be able to increase how big my backpack is. Obviously it can have a max space, but still. I’d recommend this game to anyone that might like these kinda games tho.

Hello. I have seen the coins don’t give any money…. the coins don’t give money?

The game is good and all but it has some problems like legendary stuff don’t have any additional buffs and added damage/health i gotten a legendary gun and it has nothing like no added damage. plus i gotten way too much stuff that i can’t merge or sell for more gold coins

There a big bug, If Kraken hero at high damage (damage over 35k or over 50k) , then every 6 seconds, he didn't deal damage to all enemies. Sometimes he deal one time after 1 min. Please fix the bug

Let me start by saying I love this game, but it has a bug. My default setting is to play the game with all sound options off. On levels where I face Sladar or Blazefins, the combat sounds intermittently play.

A fun little game to pass the time. It would be nice though, if we could merge the gear to make better items.

5 STARS FOR FREE TO PLAY NOW!!! Click here to join the fun

Where can we find a FAQ / manual? Still can find help on what difference is on “merge items” vs “fuse” items

Whenever I close the game it resets my progress

I heart the whiteout survival ads💖

I love game

The game is nice but whenever I start the game there is weapons just in the slot but I can’t move it at all and there are no other weapon shown below like the whole game crashed or something

Please give an option to pay for no ads

This game is fun when it comes to choosing what items to use. With that said, the daily quest rewards do not refresh and haven’t since I first accepted the rewards. If I’m going to be honest, I even spent money on this game but if I could take it back, I would. Not worth the download if I’m honest solely because of the massive amount of ads you have to watch if you want any chance of success. Perhaps a pay to decrease ads or something. The freeze weaponry still allows for enemies that throw things to still throw them doing damage despite being frozen. Or- if they’re not still frozen, the animation of the ice block is still on them and they’re moving. Either way, that should be fixed. Additionally, when watching ads, after they complete, the sound of the game will shut off until you close the app and reopen. This wouldn’t be that bad of a problems except for the massive amount of ads you have to watch to be successful. Overall, I’m only giving 2 stars because the things that do work are fun, but the things that don’t work are not fun at all.

The gameplay is good so far and I’ve progressed through quite a lot of chapters, and enjoying the game. There are a few issues/complaints though - The daily and weekly goals refresh, but the rewards given do not. The line of chests at the top for hitting those goals have stayed checked ever since I got them the first time, and I can’t get those rewards again, even after the goals refresh. - Some chapters are near impossible without watching a ton of ads to get more space and weapons. Currently stuck on Chapter 31. I’ve tried every strategy I can, merging, not merging, focusing on certain items, etc. and can’t pass this level for the life of me. I’ve been grinding and leveling up my character and stats and perks and nothing is working. I don’t mind watching the ads, but even with them it’s impossible to get past wave 3, and other chapters have the same problem. - I resumed a game after closing the app, and the chest gave no weapons. It was just blank. Please fix this. - Even when on 2x speed the game is unbearably slow. - A more high-speed game mode to grind more coins and equipment parts would be nice, for when the player is stuck on the chapter campaign. - Something more multiplayer or competitive would be nice, the current week-long siege thing isn’t cutting it for me. Overall, still an enjoyable game, but easy to get stuck and not much to do aside from grind. Thanks!

This game was really fun until it started to freeze. I spent $20 on the game to get rid of ads and that made the game way more fun. I was playing and having a good time until it started to freeze up. It would freeze on the screen where you upgrade the weapons. I tried everything but nothing worked so I reinstalled the game hoping that would work. I understood that I would lose all of my progress and I was fine with that. I reinstalled it and started to play and I even spent another $20, total of $40 at this point. Guess what’s happening now? The game is doing the same thing. It’s pretty frustrating to say the least. If you do decide to play this game i recommend not purchasing anything ln game.

I like the gameplay. I think the prices are a little high but they’re also not totally necessary. My only real gripes are the forced ads on a loss, which isn’t the worst. The privilege cards don’t say if they’re for 30 days or permanent so I’m not going to buy them to find out. And lastly the ad removal only works for 30 days? Absolutely not. I’ll pay whatever to remove ads but I expect them to remove all forced ads and for it to be a permanent upgrade.

Love playing the game but the last update did more damage than help. I can’t finish a single BOSS level. If I kill the boss, the game just continues as if I’m still battling(Dungeon Boss). OR my Hero stops attacking on the last round and the game can’t finish(Dungeon Hero) OR the boss doesn’t take any damage or deal damage making the game impossible to win(Santa Wreckage). I want to continue playing but the glitches are discouraging.

This game has gone to complete doggy dookie .. every week they sneakily update this app for the worst not better I still can’t fully understand why developers would make an app worst every time they update it .. almost every single time you play you have to watch 1000 ads just to be a single level and that’s just scratching the surface , if your reading this I beg you pls don’t spend money on ANYTHING in this app.

Game keeps freezing during the Christmas boss mid fight then will start glitching to the point you are constantly having to restart the game. And looking at the other reviews the developers never respond and don’t care about the others who are running into this same issue. Save your time and your money and go play something else cause the developers are just looking to steal your money and let the game continue to crash.

The rewards for daily/ weekly don’t reset. I’ve played consistently for 2 weeks now and have only gotten the reward once when first completing. This game is very addicting but if you get stuck on a level, you have to keep replaying old ones until you are able to purchase items from store.

Game was fun for the first day. After the first day, you will receive forced ads up to 3 minutes long a piece. Never seen a 3 minute ad until this game. Absolute insanity. Even if you pay to remove ads, you still receive ads. You can enjoy it for a day, it’s not bad, but after that, delete it. This is hot garbage, and I can’t recommend after 1 day. Don’t waste your time.

The concept is fine but the battles are painfully slow. Also if I watch a video to double speed it should carry over to the next level. I like that you don’t force ads, but it’s too hard to play. If I was on desktop and I only press go on the next level on another tab maybe it’s ok but on mobile it’s not good.

I’ve enjoyed the game just as a casual player for a while. The updates have been weird but I’ve got used to them. Hit my wall though. Chapter 86 is broken. Boss straight up one shots you and I’m mean I’m at 86 so I know how to play the game. I see no way possible to get past this level so I’m out. It was fun while it lasted though.

This needs less ads because every single time I try to play at least 15 ads pop up and I JUST started playing so please just reduce the ads a little. Over all that it’s a good game!

Much like other games, they let you get to a certain level then it’s impossible to move on without a purchase.

Good game play and graphics. Ads are tolerable and I’m around level 14. But game keeps freezing and crashing. Happened at least 4 times in past 6 hours.

I paid $20 to remove ads. At a certain point, the game froze. The only way to get it to work again was to uninstall then install it again. I had to pay AGAIN to remove ads and it froze at the same point.

I paid to remove the ads, got a notification I was charged, but ads still come up. The button to remove ads remained even after restarting and there is no button to restore purchases.

When you spend 4 hours and cannot beat the first stage. I challenge you guys to beat the first stage without watching any ads or buying the no ads (20$) rip off. Please uninstall after the challenge whether you beat it or not because this game is boring and repetitive draining.

I started playing a couple days ago, there were no forced ads only ads for rewards. I actually watched the reward ads pretty often but now between every level there is a forced ad has made game unplayable.

Once you reach level 25 the difficulty spikes up. Been stuck on this level for a week, looks like the only way to progress is paying money, which isn't happening.

DO NOT WAIST YOUR TIME ON THIS GAME! I’ve been playing for a few months. Shortly after the most recent update, the game restarted in the middle of a battle and when it came back everything was reset back to the beginning. Several days have gone by with no fix.

Game bugs out on certain missions Doesn’t load properly & your stuck on the screen, exiting the app and loading back into the same mission doesn’t fix the problem. Boss fights chest doesn’t give weapons out of the chest and does the same thing as my comment above. Simple things they gotta fix & this game will be enjoyable

Had to watch 14 ads to complete Level 1 (9 waves) to get decent gear. Ad watching takes about the same time as actual game play. So if you like watching forced ads to make any real progress, this is the game for you!

Cannot recommend at this time. Offers a $20 pack to remove all ads, after purchase all ads remain and then game still requests the $20 again. Fraud/Scam until fixed.

18+ adds… also adds 1 minutes against a 30 seconds in another games. Game plan actually fun but with out adds you can do nothing

I love this game and I enjoy playing it, but recently I have noticed that the game starts glitching, freezing and having to restart the game.

When fighting with the Christmas boss, the game freezes, and it happens very often, which is why you simply cannot play in this mode.

Not only does this game freeze but it also glitches my iphone along with it. Never had this happen with another game.

I paid for no ads but I still have to watch ads and I the game charged me three times. Other than that it’s a fun game.

Game glitches on round 15 of level 29. The boss bug won’t walk forward to take damage

Do not purchase the ad remover it would just redirect to purchase it again when trying to apply items

Love this game BUT spent money over weeks/months. Now will not load

You can’t do anything in this game without paying money or watching an add it’s disgrace you can’t even speed up the battle without an add, sickening garbage

The $20 purchase to remove ads does not work. No way to refund either. Do not buy the in app purchase.

Better games exist with far fewer ads.

Bought the no add deal for 20$ and it took my money in exchange for a single add, not all adds removed. Again that is 20$ for one add. And no refund.

Too many ads

You will find out quickly that everything is gated behind ad or pay.

50% watching ads 50% playing

I don’t see a human being genuinely enjoying this game. There’s no way!

It’s a really good game, I’d give it 5 stars if it wasn’t constantly crashing, especially when ads play

The latest update adds an energy system that limits the amount you can play the game without paying for more energy. This is a significant downgrade and heavily incentivizes paying money for what was previously free.

The last update screwed up my game play!!! I can’t proceed at all, just keeps glitching 😡

Pls return my money I paid for no ads the game charged me twice the no ads package didn’t work at all I reported on apple support they declined my request last choice my bank

Paid to remove upgrade ads. Upgrade ads are still there. Paid money for nothing

Love the game but made it to chapter 18 and they game won’t work. When I load it k get to the stage select screen but nothing works if I try and press anything. Disappointed