Smart Home - Remote Control Customer Service

Smart Home - Remote Control Positive Reviews

JunkThis app is junk. It simply does not work right. NO response from tech support..Yet Another Disgusted userVersion: 1.1.13

Paywall :( but pleasantly surprisedI had to pay for the lightbulbs themselves, then 60 per year to use the lights? it took me about an hour to set up(i had to branch my wifi into a 2.4/5 because 5g does not work with the app. took a loooong time to connect the lights themselves, and they are all individually controlled, so you have to create a “scene” to set all to the same color/brightness to the same. i do really like them and after figuring it out i am happy with them, but in no way was this whole process worth 75+ dollars.0Xx_Bella_xX0Version: 1.1.20

AwfulThey trick you into buying the service to operate the vacuum. You do not need to buy to operate. Trying to cancel for a full refund.HighglutenVersion: 1.1.20

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Smart Home - Remote Control Negative Reviews

Hard passJust wants your money. No option to try it out. Any app worth anything is confident in their product and will at least offer a trial to let it sell itself. Anyone just wanting your money up front is shady in my opinion. Would definitely suggest to pass. Update: developer says "We understand your concerns regarding our pricing model. We strive to provide valuable features to our users. While we don't currently offer a trial, we invite you to explore our app's capabilities to see if it meets your needs. Your feedback is greatly appreciated and helps us improve." Again, it’s like buying a product based on what the developer claims it can do without any actual evidence that it will work for the user needs it to do. How are you supposed to explore the app’s capabilities if none of the of those “claimed capabilities” actually work before you shell out money just to be burned. A couple days of trial is absolutely necessary in today’s world of terrible apps that don’t perform like the developers claim. Hard pass..Disappointed1890Version: 1.1.10

Confirmed scam per ChatGPTI was surprised to find that after buying an electric stove I had to also pay a monthly subscription to the app that runs it and then after I did that, I couldn’t add my wife on on her iPhone. I went to ChatGPT who researched this and told me I was the victim of a scam instead of SmartLife smart home app the title of this app. The real app is called Smart home and there’s also a Tuya app they are both free. They are the ones we’re supposed to be using but is this scam one that comes up first on the search? I would love for the people to visit me at my home in Texas so I could give them a special present please don’t spend any money on them and if you have any doubt check with ChatGPT. Why does Apple do it and allow this to happen? It’s because they get a percentage of the subscription fee that we pay. Real nice..Doc in LagunaVersion: 1.1.19

Too complicated - won’t connect to internetThe app constantly says our internet connection is weak. We have three different internet connections to choose from. We have all sorts of 4g and 5g internet connected devices in our home: TV, internet; including remote access to work from home, Alexa, ring doorbell, myQ garage door opener, and all sorts of things. This device constantly says “weak internet access”. It is gas valve for our BBQ. Does anyone have their gas BBQ indoors? App and connectivity are useless. Contacted company for help three times through the app.. No phone number or email address to call or reach out to. Help is through the app. Time to dispute charges from my credit card company..ShellyaegVersion: 1.1.20

What a scamI have to agree with Ilovedabs710 review completely. At least products like ring have an excuse. Storage space isn’t free. There is no reason to spend this kind of money on a thermostat and then not be able to do basic functions like temp control and schedule control. The real scamy part is the fact that limited should be replaced with no functionality unless you pay for a subscription. That’s a joke. I will be replacing these. I strongly urge others to look else where for better and more customer friendly products. Even the response to the other review was a joke..Yo bertVersion: 1.1.14

🚨READ🚨I understand having to pay for an app, and that’s completely fine. However, I believe all apps should offer a free trial so users can determine whether the app is a good fit before committing financially. It’s frustrating to be required to pay before being able to see how the app functions or whether it meets our needs. I would highly recommend reconsidering this approach and offering a trial period, as it would create a much better experience for consumers and likely encourage more people to subscribe with confidence..Highly Recommended AppsVersion: 1.2.3

Rip offI bought this thermostat expecting basic remote control through the Honeywell Home app, only to find out you have to pay $7 a month just to use features that should be included. It's ridiculous that I can't control a simple thermostat without a subscription. Nothing about this paywall is clearly stated upfront, and the whole setup feels like a cash grab. If you're thinking about buying this thermostat, be aware: you're paying for hardware AND a recurring fee just to make it work the way it's advertised..Jtizzle1785Version: 1.1.19

Stupid & Pointless PAYWALLDo not buy any of these people’s products. In the “Limited Access” version you can’t add a single device to even test them out unless you buy their subscription. Absolute ridiculous!! Not only do you have to buy the product but then you also have to buy the subscription with no guarantee that the product is even going to work before you buy the subscription. This company is a complete and utter scam and should be ashamed. Utterly disgraceful sales practice and I hope they go under..Ilovedabs710Version: 1.1.7

Doesn’t work, no supportI was deceived into purchasing this app on the App Store. They make it look like it is the official app for Honeywell thermostat. It is not. After purchasing the app to make my thermostat work, I realized that I was deceived and it’s just a third party app. Within minutes of purchasing, I tried to cancel when I realized that it won’t work with my thermostat. I have sent two emails over two weeks to customer service and have not received a response. Do not be deceived by them..Ousley99Version: 1.1.11

Horrible!My husband bought a smart bulb. Not do the directions in the pamphlet NOT match the app screen in any way, but I can’t figure out how to even add the bulb without paying for a subscription. I am in an endless loop where I try to add my device only to be taken back to the screen asking me to pay. When I select to continue using only the basic function of the app, it goes right back to the pay screen as well. Horrible!! Do not buy this!!.Wildrose1616Version: 1.2.3

Literally unusableI bought a reptile mister for my snake's enclosure, it says to use this app. This app wants me to pay a subscription for what could literally be two buttons. I'm not a rich person, or I'd have a better misting system that doesn't cost $40. What's with everything requiring a subscription fee? And what do you MEAN 'continue limited version'??? There's literally no options for the "limited version." The limited version is just a picture on a screen! Total garbage..Chaboi leopoldVersion: 1.1.20

Scam app that makes you pay to use itDo not buy any “smart” products which require this app, as you have to pay in order to even add a device. It never mentioned on my Lightingside smart bulbs that I would have to pay a ridiculous subscription fee to even connect to the lightbulbs I bought and use them. These scammy practices should never be allowed and beware of such shady business practices..RanchPanch14Version: 1.1.14

No responseHad no choice but to subscribe before I could see what devices could connect. Once I subscribed I noticed none of my thermostats or home security system was compatible so I tried to reach out to support for a refund since the subscription was no use for me, but I have now emailed 3 times and not one response has been received. I don’t even think they have a customer support???.Player 1smdVersion: 1.1.20

ComplicatedThis device is far too complicated for most people to figure out and hook up and have it work successfully. Although it looks like it should work fine and if I ever get it figured out, I’m sure it will however, even opening the app I can’t figure out how to even lock or unlock the door with the app and then there’s no phone number to call anybody. I hate that..Nikki RideVersion: 1.1.10

Company is fraudCompany is a fraud! You can’t get in touch with anyone. They make you do a subscription without even verifying your device which is my fault but I didn’t have a compatible device which initially it said I did, and now I can get money back for a subscription I’ve had for a couple hours. This is awful! You should be ashamed of yourselves!.ND36975335Version: 1.1.20

Must pay without even knowing if it worksWill not allow even under limited use option to test the system to see if a device can even be loaded and recognized. You have to have a subscription, not looking for free, but I don’t want to pay unless I know it’s going to work. Feel like it’s a scam..Wasted time trying to utilizeVersion: 1.1.20

NopePaywall blocking the major (and really only) feature - not paying $60 annually to turn on/off a light. I understand subscribing for services, but this crosses a line with the limited ‘lite’ version being nothing more than a paywall. No trial period either makes it difficult to decide if I would even pay for the app..Dåvid MVersion: 1.1.20

Door LockI bought a hornbill lock that required my downloading of this app to program. I am tired of apps. All they wanna do is sell you additional services. I just wanna open and close my door. I haven’t yet figured out how to get round the premium services or standard services monthly requirement. That’s not what I signed up for..NightgiggerVersion: 1.1.20

Nonexistent customer serviceI would give 0 stars if optional because their customer service is nonexistent. I have tried multiple times to reach out to them but they don't respond. My device is not compatible with their app and they won't refund the money I paid for annual service..Gh glitterVersion: 1.1.15

This is a rip offI cannot believe that they want to charge $6.99 a week just to use this app to control lighting. unbelievable. I wish I could return these lights, but I bought them a while ago and never used them. Then I go to connect them and find this out. What a rip off..MsclbeartxVersion: 1.1.20

No serviceI got the premium service app n was never able to connect it to my thermostat. Was never able to get help n never able to talk to a live person I paid it 8/26/2 n requested a refund n never able answer. This ain’t right ! We should be able to speak to someone for help.M21IlianaVersion: 1.1.20

Devise setup from app is non existentMy lights stopped working and there doesn’t seem to be any good instructions on resetting the device. The app just keeps looping me into a monthly or yearly subscription when I try to add a devise which I certainly didn’t have to do with the initial purchase and don’t which to do now either.StadandtVersion: 1.1.19

Doesn’t work with my Honeywell thermostatYou have to sign up for their services BEFORE they determine if your system is compatible and they charge you almost twice what they promised. When it doesn’t work, there’s no way to get your money back - $100 plus dollars for nothing..Mlkeefe07Version: 1.2.3

Totally UselessThere is no trial period to validate this app will even connect to a device. The limited function should at least allow you to do some level of testing before requesting payment. I cannot recommend this App or any products that claim it is required..DVRissueVersion: 1.1.15

Subscription?????I bought my smart plugs years ago and the app was FREE. I stopped using them for a while after moving. Now I want to set them up again … but wait - no I don’t. I’ll just take the new smart (or should I say “smarter”) solution from the electric company where the hardware and support are (dare I say it again?) FREE!!.AnommlkkVersion: 1.1.20

What Happened?I bought smart plugs about two years ago and used them with the Smart Life app for FREE! All I want to do is set a timer. Not paying $60 bucks a year. I’ll buy and analog timer for $20 from Walgreens. No I have two plugs that are useless and now more landfill junk! DO NOT USE THIS! Developer, respond please..True2theclassics7Version: 1.1.20

Not paying feeUpon purchase no mention was made that I couldn’t manage the device unless I pay a high management fee. Looks like they are going in the trash. Other competing products can be managed for free and then I can eliminate the need for another app also. Such a waste!.DishesrtenedVersion: 1.1.20

RefundI wish I would’ve looked at these reviews. I was having Christmas lights installed and he mistakenly told me I needed this app to control the lights so I did and paid the fee. About an hour after I learned I didn’t need this app. I tried to cancel but I can’t find a way to. Any suggestions?.OMalleyTaxitVersion: 1.1.20

How do I cancel weekly subscription??Now that I’ve cancelled the subscription, how can I use the app without the subscription page constantly coming up! I have to REPEATEDLY hit the very fine print request to continue without the subscription. It is VERY ANNOYING to this 67 year old senior adult!.Pstokes522Version: 1.1.20

Worst experience ever. Impossible to cancel subscriptionThis is a scam. You have to get a subscription to the app to activate the device. Now i cant cancel the subscription in the app as the suggested. Now they are going to steel from me every month unless i can figure out how to end the subscription..FgquintoVersion: 1.1.10

DisappointedI purchased this smart lock not knowing there was a subscription you had to purchase, you can’t do anything without the subscription which is never mentioned in any of the videos I’ve watched, very misleading and deceptive..MR. C_01Version: 1.1.20

More expensive than any subscription!6.99 per week?! That’s ridiculous and you can’t add anything unless you pay a subscription. Smh There’s no way to rate this with no star that’s why I’m giving you one at least. Do not download waste of time and resources..PlgujdsthvcmVersion: 1.1.20

Thief’sThey have horrible customer service. I’ve requested service twice with no response. They took my 60$ but can’t respond to my emails. I had to download another app that did help me with connectivity to my device because they won’t respond..69anonymous69🖕🏼👌🏾Version: 1.2.3

CameraYou can’t even use the app or edit device until you pay for this prescription even though it has she gives you the option to select limit version.Rick rob7380Version: 1.1.18

Terrible!I wanted to use this app for temp/humidity sensors. It simply doesn’t work! I can’t change it from Celsius to Fahrenheit. It also won’t accept the 2nd sensor. Totally worthless for me! I want my money back and to discontinue this app immediately but can’t get an answer to my inquiry..Dr EichersVersion: 1.1.20

Doesn’t work and no way to get subscription backJust downloaded this app and had to buy a subscription to use it. The app isn’t compatible with my thermostats, and now there’s no way to get the refund back. Beware!.Miss OptimumVersion: 1.2.3

WorthlessI can’t add a device without subscribing even when there is an option for “continue limited service.” I didn’t realize “limited service” meant you can’t actually use this app at all. Worthless app..#CashgrabVersion: 1.1.3

ScamBought a home with Honeywell thermostat apparently I can’t link the thermostat because I have to pay for a subscription to do so. So dumb do not buy Honeywell just install nest much simpler and no dumb monthly fees. Paying to change your home’s temperature ridiculous.Brayant119Version: 1.2.1

Unable to add deviceEven with attempt to use limited version, there is an inability to add a device just keeps you in a loop of sending you back to the payment page. Worst product ever created.KinglejingleVersion: 1.1.20

No customer serviceI picked this app by mistake when I got a new thermostat and it’s the wrong one and I’m having a terrible time trying to cancel and get a refund for wrong app. I can’t use it and there’s no way to get in touch with anyone..WB1475Version: 1.1.15

ScamI thought this was the app to control the Honeywell thermostat. I got sucked into paying for the subscription only to find out very shortly thereafter it wasn’t the app - Honeywell is free. I’ve tried contacting customer support twice and no response. Beware of this one!.RCL377Version: 1.1.20

Not payingSmart plug came with a light I bought. Downloaded the app to use it and they want me to pay $2.00 a month to use this stupid thing. No thanks. I’ll just go back to the old tried and true timers.PissedwithyahooVersion: 1.1.20

What the…?I just bought dimmers for my new lamp. Super bright, you know? Imagine my surprise to learn that, in order to make the dimmer work, I have to download an app! Okay, fine. THEN imagine I have to pay for it monthly or annually!!! I’ll go get lower wattage bulbs. Sheesh. Rip off!.LiberteabelleVersion: 1.1.20

Does not allow you to use limited version! Scam.Will not allow you to set up a device I purchased without subscribing to paid — link to use limited version. Does not work at all. Total scam!.MNgal123Version: 1.1.20

Double charged and don’t need appIt said I would pay monthly then charged me the whole amount not once but twice and I found out it’s for an app I don’t even need. I’ve tried to cancel more than once..AdeJurgovanVersion: 1.1.10

Worthless unless you payCan’t add device without first paying for monthly or annual subscription. I deleted the app and will operate manually. What’s the point to the app if you can’t even use it to see its functions?.MVP@9090Version: 1.1.3

Gotta payMost devices you buy don’t charge you to use their app. This one does. Lame! I bought your stuff. Let me control the device from my phone as described (without paying $60 a year).ChucklikesbikesVersion: 1.1.18

Should be illegal!Any pay apps that are required for purchase after you receive product should be illegal. I want to send their Chinese junk to their door with a box of my feces as a THANK YOU! We appreciate you!.Bgoad12167Version: 1.1.16

Horrible NEGITIVE - 10/10To many times to force you to buy app. I don’t want too I want to use my vacuum that’s all….EhIGuyVersion: 1.2.3

Pay to playI purchased one of the companies lighting products only to discover that that the app which controls the devices requires a weekly/yearly paid subscription to use it. There is an option to use the app without paying, but apparently some of the functionality won’t be available. Fair enough, but selecting this option loops you right back to the apps main screen. There was no indication on the products purchase page that the app needed to control the lights was “pay to play”. I’ve contacted Amazon about obtaining a refund..SudanmasVersion: 1.1.20

PaymentDid not know I had to pay for this.KobelucyVersion: 1.1.20

Not user friendlyBought thermostat. Says to install app to install. Wouldn’t let me get past use limited version. Could not add a device. Could not create an account.Belle234668Version: 1.1.20

Money grabThis app collects money for free original apps pretend to be original.Luko27@@mail.comVersion: 1.1.20

Not good serviceI got some wireless smoke detectors to link into this program for home monitoring. The smoke detectors didn’t work, so I had to return them. Since I no longer needed this service, I tried to cancel my subscription, there is no phone number provided to verify cancellation and I have emailed twice with no response. No idea if this has been cancelled or continued. I guess I will need to cancel charges with my bank if they pop up. So not a great experience for me, if I need a subscription service in future, I will be looking at another provider..GemmmmmmmmmmmmmmmmaVersion: 1.1.20

FakeDo not download it. It is actually a fake app to the other app with similar name..An Amazon buyerVersion: 1.1.20

PayantPas pour moi si il faut payer pour un plan mensuel 👎.SylvainbelVersion: 1.1.20

“How to annoy a potential Customer”Don’t give them pertinent info like cost of App, a privacy section containing enough legalese to choke a horse, and rivals “War & Peace” for total wordage!.Foff wid der nicknameVersion: 1.1.5

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